e-State™ User Manual- for Owners & Residents - e
Contents
1. Create turns into Continue od LEWOOD Mount Edgecombe State E MAIL CONFIGURATIONS 3 7 Click Continue Incoming Mail Server Account Type POP bq Description optional Incoming Mail Server mail example com User Name email a Password eeceseccsese The POP server mail example com is not responding Try checking the network connection and that the server name is correct Otherwise the server might be temporarily d unavailable If you continue you might not be able to receive messages 2 3 8 Incoming Mail Security gt Use Secure Sockets Layer SSL selected gt Authentication Password gt Important Hold the option button down until Create turns into Continue 3 9 Click Continue 3 10 Enter the following Outgoing Mail Server information gt You leave description blank this field is optional gt Outgoing Mail Server smtp estate name co za Use Authentication selected gt User Name your full Estate e mail address username estate name co za Password your Estate e mail password gt Important Hold the option button down until Create turns into Continue 3 11 Click Continue KINDLEYOOD 3 12 3 13 E MAIL CONFIGURATIONS Outgoing Mail Security Use Secure None Authenticatio MD5 Challenge Response Kerberos Version 5 GSSAPI NTLM Outgoing Mail Ser2. Your first ATEC hosted e mail address will be free but you will be required to pay for any additional ATEC hosted e mail addresses Apply for Additional E mail e State Portal registered User After ATEC has processed and approved your e StatePortal To apply for additional e mail addresses you can follow these steps KINDLEW FS State USING E STATE SERVICES Y Log into the e StatePortal Y Goto the My Services menu Y Click on the Manage Services o The Manage Services page will be displayed Y Click on the Add More Services link at the top of Manage Services page o The Service Provider page with the service provider types you can choose from will display Y Choose ATEC as your Service Provider o The services that ATEC provides will be displayed Y Click on the Estate additional E mail option o The estate s additional e mail address page will display with the information explaining how the estate s additional e mail addresses work and provide you with an preferable e mail text box where you can capture the email address you would prefer v After completing the preferable e mail address click on the Continue button to proceed o The system will display the payment options page where you will have to choose the method you would prefer to pay with Billing for additional e mail addresses The additional e mail cost will be added to your account if you already have an account with AT
3. but would still like to have his intercom calls forwarded could subscribe to this service on the e State Portal A small monthly billing fee is charged KINDLE a Se HOW USE UNCONDITIONAL CALL FORWARDING Y Dial 72 from your handset in order to activate call forwarding Y Dial 73 to change deactivate your forwarding number Y As you will be charged for each call that is forwarded please ensure that you de activate call forwarding as soon as it is not necessary HOW TO USE NO ANSWER CALL FORWARDING Your telephone service is set up to automatically forward your Intercom and External calls to your Cell Phone should a call not be answered within 20 seconds Should you not have a cell phone or do not want your number to be forwarded please request your onsite technician to deactivate this service on the PABX Reactivation at a later stage will incur a service charge CALL FORWARDING BEFORE OCCUPATION If you are not yet living on the estate please contact ATEC on 0861122832 or to support atec co za with the necessary number you want to forward your estate calls to and we will configure it for you at no cost Voicemail NB Please note that voicemail is only available if call forwarding above has not been selected You have been issued with a voice mailbox when your residential telephone number was created Please note that Voicemail is only an option when you are not using any of the call forwa
4. Enter the www estateportal co za URL in your browser window Enter your Username in the Username textbox Enter your Password in the Password textbox Enter the Captcha that is automatically created by the system NN NS 5 lt Click the Login button NOTE Your Username will normally be your e mail address Se KINDLEWOOD Mount Edgecombe etate crate m Once you ve pressed the Login button the system will prompt you to enter the Role you logging as Y Select your role from the Login as dropdown menu V Press the Login button again The system will now display your home page NOTE The different roles can be Board Member Estate Manager Owner Resident and Dependent Forgotten Password Forgotten Username If you have forgotten your username and or password please use the following steps to retrieve your password username Click the forgotten password username link Click on the 1 can t login link Y This will display e StatePortal login assistant page o You will choose to the three option know my username but do not know my password do not know what my username password is have received the authentication code via SMS Y Click Continue to any selected option Ifthe first option is selected This option will display Retrieval password page with Email address and Ce
5. Save Changes button or Cancel if you no longer would like to change anything NOTE You can also access the Edit My Profile option by viewing your profile When viewing your profile click on the Edit My Profile link ASS KINDLEWOOD OG State Mount Edgecombe SUPPORT Chapter 7 Support At ATEC we believe that there is no one more important in our company than you the customer This chapter will describe the support processes as well as a list of support contact details you may need to ensure that your network is up and running in no time ATEC created a support function to provide you with a quality service that is monitored If you call the ATEC Call Centre on any of the numbers provided or email ATEC Support you will receive monitored quality service It is important for you as a resident to know that certain support services are provided free of charge and for other services you will be billed Contact details 1 Call Centre number 0861 12 2832 0861 12 a Option 1 Reception b Option 2 Sales C Option 3 Accounts d Option 4 Call Centre 2 Email Support support atec co za 3 Fax2email 086 5890683 NOTE You are kindly requested not to phone the support technician directly on his her private cell phone ATEC cannot monitor the service you receive If you call the above telephone numbers or email us you will receive monitored support KINDLEWOOD Estate SUPPORT Sup
6. additional services can be activated by logging into the estate portal v v Update to higher usage Internet Packages Activate a second telephone fax line Value added services such as Detailed Billing Call Line Identification activation etc Apply for Fax to Mail account or additional email addresses Subscribe to new generation services such as Video on demand and IPTV where available Payment is required for all the Additional services Payment can be made via Debit Order at no admin charge or via EFT Direct Deposit or Credit card at an additional administration fee Why does ATEC charge an Admin Fee ATEC charges an admin fee on all non debit order payments as debit orders requires a significantly less administrative effort Whilst we understand that not everyone prefers to pay via the debit order method we also wish to pass the saving of lower administrative effort on to our clients who use the debit order system KINDLEWOOD Estate USING E STATE SERVICES Chapter Mount Edgecombe Using e State Services This chapter will help you use all the services in an e State S a resident of an e State you are able to browse the internet send and receive e mails make internal and external phone calls use fax facility and remote data backup services In an e State we focus on making these services easy to use and when things do go wrong we make support services easy to access Let us look at
7. be able to make telephone calls and internet connection it is advisable to install a small Uninterruptable Power Supply UPS Please consult the Shopping section of the e StatePortal or your estate technician to view recommended UPS systems The Modem Tilgin Wireless Gateway Residential Gateways All above mentioned settings also apply to the Modem Tilgin Wireless Gateway The Modem Tilgin Wireless Home Gateway The only additional interface on the Modem Tilgin Wireless Gateway is the wireless interface You require a pre programmed security key to access the router wirelessly from multiple laptops or computers Wireless Interface Please contact ATEC with regards to correctly setting up your wireless device to communicate with the Modem Tilgin KINDL o etat SERVICES ACTIVATION ount Edgecombe Whatdothe lights on Modem Tilgin Home Gateway mean The following tables provide explanation of the meaning of the different lights and light combinations on your Modem Tilgin Standard Home Gateway or your Modem Tilgin Wireless Home Gateway Light indications Modem Tilgin Standard Home Gatewa LED Solid Green Blinking Green Status Successful connection with Connection with ATEC ATEC Management server Management Server Please note this will not affect browsing telephone services and refers to the server used by ATEC to manage Modem Tilgin Software configurations and updates LA
8. estate e State User Manual FOR OWNERS AND RESIDENTS A INDLEWOOD ASS KINDLEWOOD Estate Mount Edgecombe INDLEWOOD Mount Edgecombe e State User Manual for Owners amp Residents Purpose The purpose of this manual is to provide the e State user with sufficient information to understand the basic connections of the e State Home Owners Installation and operation of the Services provided by the ATEC e State system Effective Date 1 November 2010 Version 3 0 The latest electronic copy of this manual can be obtained from your estate website Copyright ATEC Systems amp Technologies Pty Ltd e State e StatePortal and e Secure are all trademarks of ATEC Systems and Technologies All rights reserved KINI LEWOOD State Mount Edgecombe Table of Contents CHAPTER 1 SYSTEM OVERVIEW GENERAL NETWORK OVERVIEWV 4 4 CHAPTER 2 SERVICES ACTIVATION WHO DO I CONTACT TO INSTALL THE HARDWARE IN MY HOME 7 WHAT HARDWARE SHOULD HAVE 8 HOW SHOULD MY HARDWARE BE CONNECTED cccscsssssssceceeeesssssssceeeeeeessscsscceeeseessscccsceeeeeeesssessseeeeees 9 WHAT DO THE LIGHTS ON MODEM TILGIN HOME GATEWAY MEAND cerent 12 HOW I ACTIVATE MY ACCOUNT 14 CHAPTER 3 E MAIL CONFIGURATIONS HOW TO SETUP YOUR ESTATE E MAIL ADDRESS ssssssssssssssssssseeessssssssceceeessssssscccceseeesssssseaeeseeeensssseaae
9. functions as a second level firewall to ensure user safety from within the estate Please note that anti virus software is still required by the resident the Modem Tilgin only acts as a firewall device and not an anti virus protection package It is therefore advised that you still purchase such a package via the ATEC Call Centre or via your local computer shop A free trial of an ATEC supported Anti Virus Package is supplied on your welcome Pack DVD please install it immediately on all your home PC s The Modem Tilgin are the interface with ATEC and the residential home ATEC remotely monitors these devices to ensure maximum uptime of a network Should network failure Occur a site technician would be tasked automatically by the ATEC Call Centre to investigate and repair any network or connectivity problems Even though remote monitoring might sound invasive the monitoring is built on the following principles o ATEC handles every user on the estate with utmost confidentiality KINDLEWOOD Estate SYSTEM OVERVIEW Mount Edgecombe o ATEC does not have the ability to view user s browsing history or any personal information related to telephone calls email or browsing o ATEC only monitors network usage Megabytes of data for billing and support purposes ido KINDLEWOOD d SERVICES ACTIVATION Mount Edgecombe 2 Services Activation for New User This Chapter will inform you of the hardware you should h
10. mail via your estate e Mail Estate Configuring your estate e mail on the Apple Mail client Please note that if you are adding your Estate e mail address to Apple Mail 4 0 for the first time with automatic configuration your mail will be configured for IMAP access In order to configure POP account for the first time please follow these steps carefully Welcome to Mail Welcome to Mail You ll be guided through the steps to set up your mail account To get started provide the following information Full Name Kchen Test Email Address kchentest gmail com Password PR Cancel Go Back Continue ey 3 1 Enable POP Do not forget to click Save Changes when you are done 3 2 Open your Apple Mail client 3 3 Fill in the Welcome to Mail window with the following information 3 4 Click Continue Full Name your name Email Address your full email address username 2 estate name co za Password your Estate e mail password Important Hold the option button down until Create turns into Continue 3 5 Click Continue 3 6 Fill in the following Incoming Mail Server information gt VV VV Account Type Select POP Incoming Mail Server Change this to pop estate name co za User Name your full email address username Qestate e mail co za Password your Estate e mail password Important Hold the option button down until
11. phone before you move in please contact ATEC Support should you be interested in this service All external calls that are made external to the estate are billable and similar rates as to what Telkom or Neotel charges The telephony server offers an array of features that can be useful These include services such as Y Voicemail Y Call forwarding Y Voicemail to email Your telephone handset is also your Estate Intercom and forms an integral part of your estate security infrastructure The Guardhouse or Estate management office as well as any other resident can phone you or you can phone them without incurring any phone charges Your extension can be set up to forward guardhouse calls to your cell phone should you not answer your extension within a certain number of rings See details below Call Forwarding ATEC can offer services like call forwarding from the telephone number to a number of your choice This will allow you to enable people to use your new residential telephone number as if you have already moved into the premises If you are already residing in your new home you have the option of forwarding your home number to your i e cell phone after a predetermined number of rings This is helpful when security needs to contact you should you not be home or not hear your phone Please note that call forwarding is a chargeable service and the owner will carry all forwarding cost An owner that has opted not to have a phone account
12. that the section of the network that runs from the bulk connection into the home is owned by the home owner or Home Owner Association and not the telecommunications service provider This section of the network is often referred to as The Last Mile Network The mentioned ownership model will give you the flexibility needed to ensure the availability of additional services at competitive prices delivered at higher service levels As an e State user all services are activated and managed from a central point the e StatePortal Apart from handling the subscription and maintenance of your account you can also view all estate related information subscribe to additional services and many more This manual will cover all the basic information you will need to know when moving in moving out or staying in e State estate Or sectional title complex General Network Overview A general view of an estate of sectional title complex Network ASS KINDLEWOOD Mount Edgecombe etate SYSTEM OVERVIEW Estate Connectivity The above diagram is a typical layout of an ATEC e State network An e State network is a state of the art telecommunications network which has been installed as part of the developments infrastructure This means that this network is an estate complex asset The network has an Internet controller server and PABX that acts as a gateway for all Internet and Telephone related services ATEC Installs a Cop
13. to the estate Please note that there will be a monthly charge by ATEC for this service Y You can still make use of your VoIP account via standard ADSL connections outside of your estate
14. Conditions and click the Submit button to submit the information Electronic Funds Transfer v If you select this option the system will display the Electronic Funds Transfer page with the EFT information explaining how to pay using this option You will be required to accept Administration fee read and accept Terms and Conditions and click the Submit button to submit the information How to view your telephone usage You can only view your detail account if you have selected the Detail Billing option as part of your telephone services To view your telephone account you will be required to follow these steps Log into e StatePortal using your username and password If you provide the correct username and password the system will display a welcome page Click on My Accounts menu and click View Accounts Service submenu The view accounts page will be displayed C State ca Cs MANAGE YOUR ACCOUNT Y Click on the View Services action next to the telephone service The system will display the Monthly Telephone Bill page with your monthly telephone summary usage information Y view the itemised billing you will be required to click on the Itemised Billing Report link at the top of the pop up page The Itemised billing page will display providing you with the various weeks you can choose from You will be required to select the week you want to view from the dropdown list Note e StatePortal is
15. EC service provider If you do not have an account a new account will be created for you After you have finished the application process the e StatePortal system sends an email notification to ATEC Call Centre which will create your email address E mail settings Please contact the ATEC Call Centre or your onsite technician line for your POP and SMTP settings These are typically POP3 estatename co za SMTP estatename co za Authentication On Or KINDLEWOOD Estate USING E STATE SERVICES Mount Edgecombe Spam M Estate mailboxes that is provided by ATEC i e you estatename co za are spam filtered The mailboxes are hosted at the ATEC Internet Service Provider and a Postini spam filter is applied to the e mailbox This means that all spam related e mail will be captured in the spam folder and at the end of every business day an e mail with all the potential spam e mails listed on will be sent through to your e mail box You will then have the option to select the e mail s you would like to view by clicking on the word deliver Example of such an e mail ferdinand atec co za These messages were quarantined as potential junk or virus infected messages and have not been sent to your inbox To deliver a message to your inbox click the Deliver link To view the message Message Center click the Subject link Junk Messages 1 Message Messsge Center From Subject Date twitter invite ferdinand atec co za postmaster twitt
16. N N A Successful connection with external peripheral devices inside the home 1 Phone is hook Incoming call Light Indications Modem Tilgin Wireless Home Gateway The only additional interface on the wireless Modem Tilgin Wireless Gateway is the wireless interface You will be issued with a random unique and pre programmed security key to access the router wirelessly This key is viewable via your e StatePortal profile LED Signalling Indication Internet Red No connection External bulk connection to the Internet may be interrupted Should this indication remain unchanged for more than 1 2 hour and you have not received SMS from the ATEC Call Centre to explain the loss of internet connectivity Please contact ATEC support Green Successful connection to internet Phone 1 and 2 Solid Green Telephone is registered with Estate PBX Telephone Server You have Voice Mail see Flashing green section on voice mail to retrieve or clear message KINDLEWOOD Mount Edgecombe State SERVICES ACTIVATION How do l activate my account All services are managed via the e StatePortal In order to activate your services you need to activate your e State account To activate your e State account you need to follow v N NS 4 5 S 4 4 4 S S these steps Register a username and password for the estate portal See section on eStatePortal registration Your onsite technician c
17. WOOD Mount Edgecombe State m Supportat cost Additional onsite or office support per call Office Hours 8am 5pm Mo Fr w Includes setup of new PC If not procured ATEC installation of software identification of hardware problems user training antivirus software support o Please visit your estate website for our latest pricelist or contact our Call Centre o Additional onsite or office support per call After Hours 5pm 8am w Includes setup of new PC If not procured ATEC installation of software identification of hardware problems user training antivirus software support Y Fr Weekends Public Holidays Please visit your estate website for our latest pricelist or contact our Call Centre Installations Installations are normally done during business hours It is preferred that the resident ensure access to their premises during business hours so that our technicians can do the necessary installations Only in exceptional circumstance with a schedule appointment will installations be done after hours KINDLEWOOD Estate SERVICE CANCELLATION Mount Edgecombe Service Cancellation This chapter will help you cancel any of your services hould you move from the estate you need to follow the following procedures in order to ensure that we don t bill you unnecessarily How do cancel my account All equipment in your home is monitored and control
18. ail Configuration Settings Changing your email settings to retrieve mail from your estate mail address is not complicated Please follow the on screen captures that will guide you through this process LEWOOD Mount Edgecombe KIND 3 1 Please open MS Outlook click indicated in picture below File Edit View Go New i 3 X State E MAIL CONFIGURATIONS on Tools and select Account Settings as Actions Help end Receive Instant Search m Not spam Address Book Ctrl Shift B Favorite Folders ds Organige B r A Rules and Alerts 9 Unread Mail Mailbox Cleanup 1 4 Sent It un s Empty Deleted Items Folder Mail Folders A prm Forms 4 4 Macro Ll Kindlewood E Personal Account Settings Random Tech Trust C Ll Verresig CPUT Customiz Discovery Options a maT 3 2 The next screen you will see will be the Account settings dialog box please select your ATEC hosted email address and click on change as shown picture below E mail Accounts You can add or remove an account You can select an account and change its settings E mail Data Files RSS Feeds SharePoint Lists Internet Calendars Published Calendars Address Books g New Se Repair Change Set as Default Remove 3 3 Next you will see the specific account settings please change your incomin
19. an also assist Log onto the e StatePortal using your username and password Click on the My Services menu Click on the Manage Services sub menu This will display the type of service you want to apply for Click on the Optional Services This will display all the services you are subscribed to Click on the Add Services top menu The Service Provider screen will open Select ATEC by clicking on one of the options provided Click the Continue button to continue The Payment page will be displayed with the information describing each payment method Debit Order Electronic Funds Transfer EFT Direct Deposit Credit Card Proceed with choosing a payment method for your services Once ATEC has received your Supporting FICA documents Copy of ID Proof of Address for your application your account will be activated Log onto the e StatePortal See the Using the e StatePortal Chapter of this manual if you do not know how to log onto the portal Estate 3 KINDLEWOOD E MAIL CONFIGURATIONS Chapter 3 How to setup your estate E Mail Address This Chapter will inform you of the configuration changes you need to perform to be able to access your estate e mail account This chapter deals with the setting up and configuration of your e mail application to be able to send and receive e mails from your estate e mail address MS Outlook M
20. ant to connect your pc printer or peripheral device directly to the Modem Tilgin The ports are colour coded Any device that is plugged into any of these ports will be able to access the internet via the user account programmed into the Modem Tilgin or share data amongst themselves Green Telephone Cable The green Telephone cable is used to connect the primary analogue telephone to the Modem Tilgin Home Gateway This port works in exactly the same way as a normal Telkom telephone port The ports are also clearly marked You can replace the standard ATEC analogue phone with another fixed or cordless phone by unplugging the existing phone and re plugging the new phone into the same port Grey Ethernet CAT 5e Cable The Grey CAT 5e WAN your connection to the State network This can either be from a wireless access point an Optical network unit ONU installed inside the house or an ONU installed in a street kiosk outside the house The ports on the Modem Tilgin Home Gateway are clearly marked This should be on the far right nearest to the reset button G State ES SERVICES ACTIVATION Black power adaptor The power adaptor should be plugged into a conventional power outlet and into the Modem Tilgin in order to receive services on the estate It is recommended that it be plugged into a sturdy multi plug in order to ensure a constant power feed to the Modem Tilgin As the Modem Tilgin require electricity to
21. ase contact the ATEC Call Centre The Modem Tilgin Residential Gateway also have a firewall feature that protects equipment plugged into it from possible threats User PCs are all on private networks so PC s are not visible on the internal or external network interfaces Parental control ATEC does not screen any incoming or outgoing data from and to the internet or provide any additional parental control or antivirus services Should you wish to implement parental control please do so via your internet browser Anti virus Antivirus packages such as NOD 32 can be purchased from ATEC to use on your personal computer or notebook Please contact the ATEC Call Centre if you want to buy an antivirus package or install the free trial version that is included in your Welcome pack Contact ATEC See the Support chapter of this manual for all the contact details Is my Estate Mailbox Secure against spam All estate related mailboxes are spam filtered This means that junk mail will be limited by means of an anti spam service that eliminates junk email prior to the delivery into your mailbox At close of business each day you will receive an email from the spam filter service and a list of blocked emails will be shown You then have the ability of allowing the delivery of a mail should you require to do so Can multiple users use my internet account You can allow for access to more than one device PC in your home by linking s
22. ave how it should be connected and how to activate your account if this has not yet been done order to gain access to all the services on your e State there is certain hardware you required and installations that needs to take place prior to the activation of services This chapter deals with the installation of the network into your home what the required hardware is as well as the procedures related to registering and activating this hardware to make use of the services Who do contact to install the hardware in my home Before moving into your home you need to notify ATEC of an installation date to ensure that your home is connected to the core network on the estate This notification needs to be done via the ATEC Call Centre 0861 12 ATEC 0861 12 2832 or via the estate HOA website During this process you will be asked for the following details Your new home s address Your desired installation date Contact details for the person requesting installation v Billing details for the Cost of Installation G State mm 1j SERVICES ACTIVATION Once the connection forms have been received and the connection fee is paid for via the e StatePortal your home will be ready to have the services activated For services activation process please see information below What hardware should I have Compulsory hardware When moving into the estate as a new resident you will need the following hardware Y Mo
23. dem Modem Tilgin Home Gateway It will either be our standard Gateway or our wireless Gateway for which an upgrade is required Y Standard Siemens analogue telephone ATEC will supply this hardware as part of the Network Installation Costs If you moved into the home or building where the network was installed previously but equipment were removed by the previous owner you will have to purchase this equipment from ATEC via the e StatePortal A call to the ATEC Call Centre will provide you with a Portal login and username Modem Tilgin Standard Gateway Standard Siemens analogue telephone or Siemens 580IP These devices should be in the house in order for network connectivity to be established The telephone is the standard handset device that ATEC provides to new residents when their connection is set The telephone also acts as your intercom system for communications to the guardhouse as an extension on the estate PBX which enables you to make free calls on the estate KINDLEWOOD Mount Edgecombe State SERVICES ACTIVATION MISSING EQUIPMENT Please contact ATEC immediately if you are missing any of the mentioned equipment The ATEC Call Centre nr is 086122832 Other hardware Depending on the exact configuration of your estate network additional hardware installed in your house could be any one of the following Y Mikropoynt Wireless AP This device will be externally mounted on your house
24. ePortal user manual is available on www estateportal co za manuals New User Registration re you a new user of the e StatePortal Use this easy quick start paragraph to A get you going When logging onto the portal you will enter the URL of the e StatePortal site www estateportal co za in your browser window This will open the e StatePortal webpage Address https www estateportal co za v Go Figure 1 Shows the browser window of an Internet Explorer browser Register as a New User login and registration Y Enter the www estateportal co za URL in your browser window Once the page is loaded click the New User Link Y This will open the New User Se KINDLEWOOD Mount Edgecombe E STATE PORTAL Registration Form v Fill out the form and press the submit button Y This will prompt you to check if all your information is correct If it is correct click the OK button If your details are incorrect press the Edit button and correct your details Y An e mail with your Login details will be sent to you once your registration has been approved NOTE For Login onto the e StatePortal refer to the Login onto the e StatePortal section of this manual Login into the e StatePortal login and registration Login Forgotten password 7 Username Emaily Enter Authentification code New User Register an estate How to login
25. er com Eric wants to keep up with you on Twitter 9 04 2009 10 11 pm Deliver Access to Webmail All e State e mail users automatically have a webmail facility that allows retrieval of e mail from anywhere in the world via a web browser Please go to your estate website and click the Webmail button to access your Webmail facility Your standard username and password applies You can also use the following link http inx co za webmail to access your mail VoIP Telephony ATEC provides you with a free VoIP telephony account upon request VoIP telephony is a new generation telephone service to allow free on net cheaper calls via the Internet ATEC provides this service as an agent to lantic VOX More information can be seen your estate website under e State tab This service is not of the same quality level as the Telephone services provided by the ATEC via Telkom or Neotel and does not support faxing The call costs on these services are however significantly cheaper than those of Telkom or Neotel especially long distance and International calls Various package options are available therefore please contact ATEC to speak to a consultant Ar KINDLEWOOD ae E STATE PORTAL Mount Edgecombe 6 Using the e StatePortal This Chapter will help you Register and login onto the e StatePortal and help you update your own profile Complete e StatePortal Manual Please note that a complete e Stat
26. et and follow the voice prompts to retrieve Voicemail or to configure your voice mailbox settings e The PBX will issue voice prompts that will clearly indicate how to retrieve voicemail and customise the answering service Voicemail 2 e mail The PBX also allows for voicemail e mail This service enables you to receive your residential voicemail as a sound file attachment in your e mail mailbox Whenever a message is left on your residential voice mailbox an e mail will be sent to a preconfigured e mail address which you need to specify This message can then be listened to on a conventional desktop or notebook pc with speakers Please contact ATEC on 0861122839 or support atec co za to activate this service Additional telephone lines The Modem Tilgin Residential Gateway have the ability of managing two telephone lines Secondary telephone lines can be ordered if lines are available Please note that number portability is not possible on an e State infrastructure and all primary residential telephone lines are fixed to a stand or unit KINDLE a 5 C Fax The network can facilitate two types of faxing Fax 2 Mail and traditional analogue faxing FAX 2 MAIL What is a Fax 2 Mail account The service entails that a unique 086 nr is created on the resident behalf by linking the preferred email account to this unique nr Any person wishes to send a fax can use the allocated 086 nr as assigned to you and the fax wil
27. g and outgoing mail server settings see Figure 3 on the next page From pop verresig co za You also need to change your outgoing mail server settings SMTP From smtp verresig co za 51 KINDLEWOOD e E MAIL CONFIGURATIONS Internet E mail Settings Each of these settings are required to get your e mail account working User Information Test Account Settings Your Name Ferron Swart After filling out the information on this screen we recommend you test your account by clicking the E mail Address ferron atec co za button below Requires network connection Server Information E Test Account Settings Account Type v Incoming mail server pop verresig co za Outgoing mail server SMTP smtp verresig co za Logon Information User Name ferron atec co za Password Remember password F Require logon using Secure Password Authentication SPA 3 4 The last settings that is required is the ports specifications settings please click on More Settings at the bottom right as shown in picture below Internet E mail Settings Each of these settings are required to get your e mail account working User Information Test Account Settings Your Name Ferron Swart After filling out the information on this screen we recommend you test your account by dicking the E mail Address ferron atec co za button below Requires network connection Server Infor
28. ick on the Add More Services link at the top of the Manage Services page The Service Provider page will appear with the service provider types you can choose from V Choose ATEC as your Service Provider The Service Provider services page is displayed V Choose Estate Telephone o telephone options will be displayed Y Choose the options that you require State ORT OOo MANAGE YOUR ACCOUNT o A message will display the various options If you do not require a specific option please uncheck the specific decision box v Click on the Continue button to proceed to the next level o The System will display the Payment Options page where you will be required to choose from Debit Order Credit Card and Electronic Funds Transfer options The Debit Order Option v If you select this option the system will display Bank Detail page where you will be required to enter your Bank Details read and accept the Terms and Conditions and click the Submit button to submit the information The system will create a debit order form with terms and conditions that you will be required to download sign and fax it to the ATEC Call Centre Credit Card Option v If you select this option the system will display the Credit Card page with the credit card information explaining how to pay your account by using this option You will be required to accept Administration fee read and accept Terms and
29. if you have a wireless Access method for service delivery from the estate network to your house Please note that this device is not used for wireless internal home networking It is only a service delivery access point onto the ATEC internal network v Alloptic Home 4000 ONU This device will be installed internally to your home if you have a Fibre to the Home FTTH based solution If your estate has a Fibre to the Curb FTTC installation this device will be installed a street kiosk and shared by 4 houses How should my hardware be connected The Modem Modem Tilgin Home Gateway The Modem Modem Tilgin Home Gateways are colour code at the back of the device to show how the hardware must be connected If you are having difficulty a service technician will be available to assist with the installation process For your own information please study the following pictures clearly in order to ensure correct setup procedures should you need to unplug your Modem Modem Tilgin Home Gateway for any reason such as severe lightning or power surges The following pictures provide the necessary detail eoliale mm 1j SERVICES ACTIVATION Modem Modem Tilgin Standard Home Gateway back plate please note that the same applies to the Modem Modem Tilgin Wireless Home Gateway as shown below Yellow Ethernet CAT 5 cable This cable is used for Local Access i e in your home applications This is used when you w
30. l reach your inbox as an email This service allows residents to receive faxes on their estate email addresses This is very helpful especially when you do not have a standard analogue fax machine You will be provided with a 086XXXXXXX number that will be your fax number and all faxes are delivered to your email address There is a small monthly service fee for using this service but there are no costs involved to you for receiving a fax Please contact ATEC on 0861 12 2832 in order for us to assist you with the creation of your Fax 2 Mail account Using your analogue fax machine The Modem Tilgin range of residential gateways supports standard analogue fax machines This means that you can plug your conventional fax machine into the allocated port on the Modem Tilgin which will entitle you to send and receive faxes as if you were connected to a conventional telephone line The Modem Tilgin home gateway supports up to two telephone numbers which in turn makes it possible for you to have a normal telephone line for voice communication as well as an additional line for a business or residential fax line E mail Apply for E mail New User To apply for an e mail address contact the ATEC Call Centre via email telephone log a call with your onsite technician where applicable On the new user application form you can also provide us with the email address you would like at your estate which will be provided if not already issued Note
31. led by ATEC Please inform ATEC in writing via email or by contacting us on 0861 12 2832 to notify us of service cancellation i e moving out of the estate or suspending internet services and telephone services Please note that you can have these services cancelled while you still reside in the estate however the Modem Tilgin will remain active for security purposes related to the intercom system This means that the guardhouse must be able to contact the owner or resident in the house Whatto do with equipment when cancelling The Modem Tilgin equipment Standard and Wireless allocated to your home must remain in your house when you leave as these devices cannot be used outside of the e State network Standard Siemens Telephone Handsets and additional DECT Siemens Handsets can be removed because this is owned by you as the owner and can be used elsewhere external to the Estate Please notify the new owner that he needs to contact ATEC for a new Phone as well as service activation KINDLEWOOD d SERVICE CANCELLATION Mount Edgecombe I would still like to make use of ATEC Services Internet e mail fax2mail amp VolP Y E mail Your estate mailbox is unique to you and can be used external to the estate you can continue to use the mailbox but a monthly charge will be charged for maintenance as this is a paid service by ATEC v Fax to Mail You can continue to use the allocated Fax to email number external
32. ll phone textboxes ASS Estats KiNDLEWOOD poai NOTE You will need to enter one option not both Enter the email address cell phone option and click Submit You will receive an Authentication code on your e mail or cell phone w Ifthe second option is selected This option will display the form where you will fill in all the required information and click Send w Ifthe third option is selected When you are logged on This option will display authentication page with a textbox Enter the authentication code you received to your cell phone and click Retrieve The new password will be send to your cell phone Welcome Tria your role is Estate management and you are logged in to Woodhill Lifestyle Center When you have logged on the system will always state the name you used when logging on as well as the role you logged on as Your Estate Profile How to view your own profile Y Log onto the e StatePortal Click on the Estate menu v Y Click on the View Own Profile sub menu v This will display your own profile E STATE PORTAL KINDLEWOOD ae E STATE PORTAL Mount Edgecombe How to edit your own profile Y Log onto the e StatePortal Click on the Estate menu Click on the Edit Own Profile sub menu v v Y This will display your own profile in editable format v the changes v Press the
33. mation c Test Account Settings Account Type POP3 el Incoming mail server pop verresig co za Outgoing mail server SMTP smtp verresig co za Logon Information User Name ferron atec co za Password eeeeeexee Remember password Require logon using Secure Password Authentication SPA E 3 5 Please click on the Advanced tab on the far right 3 6 Please change the port on Incoming server POP3 to 110 3 7 And tick the box This sever requires an encrypted connection SSL 3 8 Please change the port on the Outgoing server SMTP to 25 3 9 Please select TLS from the drop box for the type of encrypted connection 3 10 Click on OK and close the previous window by clicking Next KINDLEWOOD Mount Edgecombe State E MAIL CONFIGURATIONS General Outgoing Server Connection Advanced Server Port Numbers Incoming server POP3 10 E er eu E This server requires an encrypted connection SSL Outgoing server SMTP 25 Use the following type of encrypted connection None Server Timeouts Short J Long 1 minute Delivery Leave a copy of messages on the server E Remove from server after 10 1 days F Remove from server when deleted from Deleted Items You have now successfully completed your mail configuration settings If the process has been followed correctly you will now be capable of receiving your
34. oring Your account is monitored according to the amount of Megabytes MB of internet you use from the 1 day of the month As you use more and more of your allocated usage package the e StatePortal shall reflect this usage percentage as well as communicate such usage percentage via SMS at pre determined levels please see the standard terms and conditions It is your responsibility to ensure that you act promptly should you see an unexpected high usage of bandwidth which could be due to Y Software programs such as Torrent and other Pier to Pier software used to automatically share data music and video files with other internet users without your permission this typically manifests itself with high upload and downloads Y Unmonitored downloads by visitors and or children take note that any device connected to your Modem Tilgin Home Gateway can use your Internet account Therefore a child or visitor with a laptop computer Play station or Smartphone can use your account by plugging into a LAN connection or connecting to your wireless connection should you provide him her with the security key You are responsible for managing access to visitors children Virus or SPAM programs enter your PC or other devices via various methods and can only be managed by having an up to date Anti Virus and anti SPAM programme installed on ALL your PC s connected to your Modem Tilgin Home Gateway Be specifically careful of connecting strange compute
35. per or Fibre Optic backbone as the main supply for services in the Estate This Network ring is carefully designed to ensure maximum throughput levels to enable owners to enjoy bandwidth intensive applications such as Video on Demand now and in the future Street Kiosks or Fibre dome joints are placed on strategic points around the estate The kiosk or Dome Joints serves as termination points for services offered in the estate be it internet telephony or internet television Your HOA or Body Corporate owns what is typically called the last mile network ATEC acts as a Service Provider on your network in order to ensure that you can enjoy the benefits of such ownership by having additional services and best service levels on a secured and monitored network In terms of network security a first level firewall on our internet service server will provide protection against general internet security threats User PC s are all on private networks and therefore PC s are not visible on the internal or external network except if specific permission is given to an ATEC technician for support purposes and then only for that session This means that you cannot connect to your neighbours PC or see any shared data on other computers in the estate The termination into a residential home is via the Modem Tilgin Residential Gateway This device also controls the centralised user logon for internet services and provides telephone and fax connections It also
36. port hours Business hours are from 8am until 5pm on weekdays Y f you require support during these hours you are kindly requested to phone 0861 12 2832 Y f you require support after 5pm weekdays public holidays or over the weekend you are kindly request to phone 0861 12 2832 IMPORTANT NOTE After hours resident support is only telephonic remote assistance This does not include the technician visiting your premises in the evening or over weekends If the problem is of such a nature that it cannot be resolve remotely a technician will visit you during business hours the next day or after hours A call out fee may be applicable please check when requesting a callout As part of our service Level agreement with your HOA and ATEC technician will however attend to Network Related Support calls after hours Support process When you phone ATEC Support or e mail a request or problem a call will be logged with your request or problem details and a call number will be e mailed to you with the call details Once the call is resolved another e mail will be send to you indicating that the call was resolved including the steps taken to resolve your problem NOTE To enable us to monitor the service we deliver to you you are kindly requested not to phone the support technician directly on his her private cell phone because ATEC cannot monitor the service you receive if it doesn t follow the prescribed process S KINDLE
37. rding options The voice mailbox is completely customisable and easy to setup by listening to the voice prompts The Modem Tilgin Home Gateway currently deployed in the Estate can be the Modem Tilgin Standard Home Gateway or the Modem Tilgin Wireless Home Gateway These two devices have different ways in showing voicemail to the customer Notification of Voicemail The different ways of notification for voicemail are as follows Y Modem Tilgin Standard Home Gateway KINT T LEWOOD Mount Edgecombe USING E STATE SERVICES This device will indicate voicemail with ring intervals every 10 minutes When a voicemail has been activated the telephone rings once every 10 minutes This indicates to the user that there are unheard messages which need to be listened to After successful retrieval of the message the telephone will stop ringing Y Modem Tilgin Wireless Home Gateway Retrieving voicemail This Modem Tilgin has LED Lights in the front clearly marked as phone 1 When a voicemail is left on the phone 1 LED will blink with 1 second intervals and ring once every 10 minutes how This will notify the user that there are unheard messages on the active extension which needs to be listened to After successful retrieval of the voice messages the LED light will burn solid green again and the phone will stop ringing every 10 minutes e In order to retrieve your voicemail Dial 500 from your hands
38. rs or Memory Sticks to your network or downloading free software if you do not have updated Virus or SPAM protection Or Csat KINDLEWOOD R rm Mount Edgecombe What happens if I reach my usage limit Once a user s total Internet Limit Cap has been reached the user will be moved into the available Soft Cap Services account where certain services will be available for emergencies Please see the standard terms and conditions for more detailed information CAP That is the monthly allowed amount of internet usage The user can then purchase additional bandwidth by Y Logging onto the e StatePortal www estateportal co za and purchasing more internet bandwidth TOP UP Only applicable to the current month Y Logging onto the e StatePortal www estateportal co za and upgrading to a higher internet package UPGRADE Applicable immediately for future months until downgraded Y Upgraded Internet is more cost effective per MB than a once off TOP UP Y Note that due to capping speed reduction you may have to be quite patient in accessing secure websites such as Banks or the e StatePortal Should you have problems please contact ATEC during business hours to assist you in processing any of the two options v Contacting ATEC on 0861122832 Y Sending an email to support atec co za LOGIN onto the e StatePortal Please see the Using the e StatePortal chapter of this manual for purchasing bandwidth via
39. s 15 CHAPTER 4 MANAGE YOUR ACCOUNT INTERNET BANDWIDTH USAGE MONITORING 6 24 HOW DO LPAY ATEC AND FOR WHAT 2 c s sccccadscecsvesenstcnadecessvesensccdatedessceseacscdsdedetevetces lt dedevosevenencdesedsveneseces 28 CHAPTER 5 USING E STATE SERVICES un 5 30 TELEPHONE Algen 31 FAX 35 OO 35 VOIP TELEPHONY Heer 37 CHAPTER 6 E STATEPORTAL NEW USER REGISTRATION 38 LOGIN e 39 YOUR asc vidil M E 41 CHAPTER 7 SUPPORT SUPPORT 0 0 0 ER 44 SUPPORT PROCESS 44 INSTALLATIONS r aiaa 45 CHAPTER 8 SERVICES CANCELLATION HOW DOTCANCEL MY ACCOUNT ie ERES ERR ERE NR e Rei NER EER SERE DOCERE RO NRRS ERR E RORER SOR aoai 46 WHAT TO DO WITH EQUIPMENT WHEN CANCELLING 4 46 KINDLEWOOD Mount Edgecombe State n Chapter System Overview This Chapter gives an overview of the e State system installed at your estate n e State network differs from traditional telecommunications networks in the sense
40. t Accounts tab gt Advanced Important Your port number must be 110 Accounts 1 Account Information Mailbox Behaviors Advanced M Enable this account Include when automatically checking for new messages C Remove copy from server after retrieving a message When moved from Inbox t Remove now Prompt me to skip messages over KB Check with your system administrator before changing any of the advanced options below Port 110 Use SSL Authenticatio MD5 Challenge Response Kerberos Version 5 GSSAPI Authenticated POP APOP NTLM 3 18 After you ve updated your port number you can take your accounts online and download new messages by clicking Mailbox gt Get All New Mail If you have already configured Apple Mail 4 for POP and are trying to add an additional email please start by following these steps Click Mail Preferences gt Onthe Accounts tab click the button to add a new account gt You will then need to repeat the steps above ES MANAGE YOUR ACCOUNT Chapter 4 Manage your Account This chapter will help you to manage and use your account l order to avoid unexpected high services usage accounts we recommend that you monitor and manage your account regularly As part of the e StatePortal functionality you are able to monitor the amount of Internet bandwidth you use and the balance of your Telephone account Internet Bandwidth Usage monit
41. the e State Services Internet Once your services are activated you can use the network cable on your Modem Tilgin to access the internet without any complicated set up procedures plug the cable into your computer and start browsing In terms of the specific network architecture The network has an Internet controller server that acts as gateway for all internet related services All requests from customer logins that are generated by the accounts on the Modem Tilgin residential gateway configured in your home are authenticated by a centralised Radius server that ATEC owns maintains and manages Once the connection has been authorized access is granted to the internet and all internet usage is monitored RADIUS Radius stands for Remote authentication Dial Up Service Is my internet connection secure All internet traffic is allowed ATEC does not have the ability to view user s browsing history or any personal information ATEC only monitors internet usage for billing purposes There is a first level firewall on our internet service server that blocks non specific application ports Basic internet usage ports are all open which will allow for services such KINI LEWOOD Mount Edgecombe USING 5 SERVICES as Mail FTP etc Ports providing for Torrent Download services are blocked as it leads to abuse and unexpected high accounts Should you have a problem accessing a specific service ple
42. the e StatePortal Once the transaction has been authorized the user you will be placed back into the allowed list of usage and browsing will continue as normal PLEASE NOTE ort KiNDLEWOOD MIT AREE ee Mount Edgecombe Please note that usages will still reflect as percentage on total cap when additional bandwidth has been purchased This means that if you have used your full cap i e on a 1 GB limit when you buy an additional cap of 2 GB your usage will reflect as 33 396 due to the fact that you then have used 1 GB of 3 GB All usage information is viewable on the e StatePortal given you have access to the e State Portal See Using the e StatePortal chapter of this manual Telephone Usage How do manage my various telephone services external calls As part of your development you have been pre issued with an external Telkom Neotel telephone number provided to you via a bulk line and PABX to your estate Usage of this service is however optional The following section will explain how to activate and manage the various telephone services You will need to log into the e StatePortal using your username and password If the provided username and password is correct the system will display a welcome page To activate your telephone you will need to follow these steps Goto My Services menu and click Manage Services submenu The Manage Services page will be displayed Y Cl
43. uch device to the Modem Tilgin Home Gateway or Modem Tilgin Wireless Home Gateway Multiple access logon with your account is not possible One account is assigned to a stand or house which is linked to the person responsible for the account ATEC monitors this closely and usage from the account is only accepted by the allocated Modem Tilgin Home Gateway physically connected to the estate network Telephone Intercom The estate owns its own Public Exchange System PBX which is managed by ATEC This server provides an estate with telephone services Numbers are allocated to residents as they move into their homes A number is fixed per stand and cannot be moved All calls made on the estate are free of charge This is because the network and server on the local estate network is privately owned allowing free internal calls The server is connected to a KINI LEWOOD Mount Edgecombe State USING E STATE SERVICES bulk PSTN service which gives you the same telephone and faxing experience as you would have had on an old Telkom line This interface links directly in with a Telkom or Neotel infrastructure A telephone number allocated to your home can be issued as soon as your plot stand has been purchased This means that you will know what your residential telephone number will be prior to moving in to your new home and can start changing numbers before you move in ATEC can even activate your number and forward it to your cell
44. using the internationally accepted ISO standard to display weekly and monthly telephone usage reports You have to be subscribed to the Detail Billing service to be able to receive these reports Telephone Billing You will be billed on a monthly basis for your telephone usage and line rental Line rental are payable in advance On the third of each month ATEC will e mail you your telephone account As explained above there are various options available to you to pay your account each month Note All debit orders will be processed by MyGate an independent FNB approved payment gateway on the 5 of each month depending on weekends and public holidays How Pay ATEC and for what e State Lite Services As an owner resident on an ATEC e State you are in the privileged position where your developer or HOA has implemented an e State private telecommunications network As part of this network you receive the following Y guaranteed Internet connection Y 1 emailaddress per stand Y 1GIGoffree internet Y Guaranteed availability of a Telephone Fax line Line rental may be included in your Levy for some estates Y Free telephonic support Y Use ofthe e StatePortal estate management system Y Free Prepaid VOIP internet telephone account using 087 numbers These services are all included into your normal levy and requires no additional payments 51 Additional e State Services The following
45. ver Description optional smtp example com Bluse only this server Outgoing Mail Server M Use Authentication User Name username Password The SMTP server smtp example com is not responding Try checking the network connection and that the server name is correct Otherwise the server might be temporarily unavailable If you continue you might not be able to send messages Outgoing Mail Security gt Use Secure Sockets Layer SSL selected gt Authentication Password gt Important Hold the option button down until Create turns into Continue Click Continue SS Estate KINDLEWOOD E MAIL CONFIGURATIONS Welcome to Mail Outgoing Mail Security V Use Secure Sockets Layer SSL Authentication fpassword 3 14 Review your Account Summary and uncheck Take account online as you will need to adjust your incoming port number 3 15 Click Create Account Summary Account Description email mail com Full Name Full Name Email Address email mail com User Name email Incoming Mail Server mail example com SSL off Outgoing Mail Server smtp example com SSL off account online 3 16 Once your client opens you will need to change your incoming port number to 110 LEWOOD Mount Edgecombe State E MAIL CONFIGURATIONS 3 17 To edit your incoming port number please click Mail gt Preferences g
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