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C711n_MPS711C_Maintenance Manual

1. a i 0538 8 sa gt 1228 ie y 9 2 a Boe l N l 8 l ii 4p J516 1 J522 R572 a Be R517 o R559 29 C532 l GoaX R574 R576 EEF R573 23 R558 p cs24 l l l l Q502 R557 g R556 TR502 R555 L_ R554 l R553 i R552 J514 ee ee 504 2 505 122 E D b a ar 83 E 3 l R524 g D D lz 5 a 3 E 8 S R522 R R521 J509 o C503 E a D503 D507 2 3505 F518 8 D D502 amp D505 D506 l dE l R547 N D504 meee j J510 H JJ y 2502 R514R515 R531 R546 8 R545 D509 C520 44205401TH Rev 1 212 Oki Data CONFIDENTIAL 4 Second Tray Control PCB C
2. Component side STKFL IDFAN eno A Za ll fo sb SDCARD E FET2 D21 a E n n Uhre e E3 Ui7 Ut8 Ui9 3 5 ad AT Jos ss 00888 0 sie ice T T T R204 R205 R206 aaa ES ac an o 28 pial HEH ag E e sue non 8 e y T ES 1C23 a33 ee EE R160 cee 6 G ce 5 iia A K AR AP fasa RM29 RM30 Lido 2 oO TI 34 34 R157 23 8 le 5 EES R179 PR156 Ha croc sa DO APS FR155 1 27 Q28 Q29 ke SERESE E 3 inn Em oF e 1000 Aza al ZF cries CE 2 5 a H 1029 RM26 core rh 760 Y 20 20 B dh on CP6 pr Do 75 908 c15 55 a onl LI Ta RATO y 1014 ORIO e 24 a 0 my S aso his Elfs 26 1 1
3. SS isi iti i MFPIF i O LL Revision number label position sige ety M i _ CJ R249 R250R251 post R254 L 2 HH 1 2 0 a DEBUG41p E ll 0801 a A 5 L as OST C100 a 8 ECT reso 23 ca Shame 3882 DAOS e OO 005 T ee E 8885 Z 5 T A a217 Re EA E ES O O er PCB IBD AA Specified stamping location Revision number label details Ic14 Sample 1 Rev 1 Board TB2 YU Series No Article number 44248909 44184502 Sample 2 Rev 4 44248911 44184502 44248912 44184502 8 Lo El Lo 44248915 44184502 ES7411 44205401TH Rev 1 219 219
4. Invalid Data Press ONLINE Button Inspection lamp 7 Troubleshooting and repair procedure Details Invalid data was received Press the On line switch and eliminate the warning Displayed when unsupported PDL command is received or a spool command is received without SD Card Remedial measure Press the ON LINE switch Varies Invalid Secure Data Press ONLINE Button Varies Indicates that a job has been deleted because corruption of data has been detected by the integrity verification in authentication printing Install Paper MPTray MEDIA_SIZE Press ONLINE Button Indicates that the print request of manual paper feed is issued Prompt user to feed manually the paper that is indicated by MEDIA_SIZE Unit of paper size in the Custom mode follows the unit specified display unit menu setting of the MP tray unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver Paper size in the Custom mode is displayed as lt width gt x lt length gt lt unit gt ex 210 x 297 mm 8 5 x 11 0 inch Press the ON LINE switch The data will be deleted unless the ON LINE switch is pressed within the time set by Manual Timeout 44205401TH Rev 1 138 Oki Data CONFIDENTIAL If a printer detects an un recoverable error the follow
5. 44205401TH Rev 1 148 Oki Data CONFIDENTIAL Display Re start the printer 918 Error Duplex FAN Alarm Caution Error details Fan error inside the Duplex unit Does the error recur when the power is turned off once and back on Does the error recur when the power is turned off once and back on Remedial measure Check if the Duplex unit is installed normally or not Check if the fans are installed normally or not Replace the fan Re start the printer 923 Error Black image drum lock error The K ID does not rotate normally Does the error display recur when the power is turned off once and back on Check if the K ID is installed normally or not Replace the K ID unit Replace the K ID motor Display Service call 984 Error 987 Error Detection of an unsupported toner cartridge 7 Troubleshooting and repair procedure Error details Remedial measure An unsupported toner cartridge has been detected Replace it with an appropriate toner 984 Black toner cartridge cartridge position 985 Yellow toner cartridge position 986 Magenta toner cartridge position 987 Cyan toner cartridge position WDT ERROR R14 xxxxxxxx PU firmware runaway Does this error recur Turn on the power again Replace the CU PU board Fuser motor lock error Service call 928 Error Fuser does not rotate normally Does this erro
6. Indicates the toner cartridge is not for use in the printer COLOR Yellow Magenta Cyan Black Tell user that the trouble caused by usage of the inappropriate toner cartridge is outside the range of free repair by warranty to prompt user to use the appropriate toner cartridge 44205401TH Rev 1 133 Oki Data CONFIDENTIAL Panel display The L mark indicates no message in the upper row COLOR Toner Sensor Error Inspection lamp Details Toner sensor warning Indicates the printer has a toner sensor problem Be sure the image drum cartridges and toner cartridges are properly installed Toner sensor error Indicates a toner sensor failure occurred toner cartridge lever turning was omitted or an image drum is not properly installed Be sure the toner cartridges and image drums are properly installed Contact an appropriate customer service center when this error persists Remedial measure Panel display The L mark indicates no message in the upper row Belt Unit Near Life Inspection lamp 7 Troubleshooting and repair procedure Details Notifies the belt unit is near its life This is a warning thus printing will not stop Moreover when set as Admin Setup System Setup NearLifeLED Disable Attention LED is switched off Remedial measure Error Postscript Interpr
7. R584 R583 R550 R554 R633 R632 R631 eres BF536 BF528 aro Bree BF535 BF527 Brig Bre BF534 BF526 aria PFSIS BF533 BF525 BF517 R677 i Rees F512 a a Reso e o res El Gears 68007 L f opero I R677 Read 641 CHE BESOS R619 R591 CAR698 Soldering side a 8 RBH G Ams22 D RM521 E ES RM534 amp E 3 Bo RM526 cp sa p M BB Rg E 0508 Je S Q504 gree 2 Sage EATE OS 0 BERRY 288 SSESS PES csos ED ceo ma E RM501 C512 i eee RM506 Ges canal on 0626 C625 C624 02531 BBE ses Eee 222888 2 88 gg oo 88 gar BB pg 95 ooo 0038 1 C585 C584 T 5 oo C580 C579 8 ggg Sn 30 PISO C568 BHRI DA g BP SOE 0546 83 ga SE 18 o E D wt T nin 0517 ge Em 4 El elel fog 8 BF507 3 C510 m 171 m uo T mea g 8 Eee 3 8 R R693 R699
8. C TONER FULL Rio Amount of consumption of the respective toners is displayed M WASTE TNR CNT soe TIMES C WASTE TNR CNT soe TIMES Amount of waste toner is displayed When the times reaches 32 times or more the waste toner full is issued C OVER RIDE CNT ee TIMES Number of times of continues of the toner cartridge of the respective colors are displayed 44205401TH Rev 1 110 Oki Data CONFIDENTIAL 5 3 1 9 Number of print copies counter display This self diagnostic menu is used to display status of the number of copies of a printer 1 Display area upper row K IMPRESSIONS Enter the ordinary self diagnostic mode and press the MENU MENU key until PRINTER STATUS is displayed in the display area Pressing the MENU key increments the test item and pressing the MENU key decrements the test item When the MENU MENU key is pressed statuses of the number of print copies are displayed in order Pressing the ONLINE or CANCEL key is invalid Pressing the BACK key terminates the test Returns to the status of step 1 Display area Details lower row Format were IMAGES Images Number of print copies of the respective colors are displayed y IMPRESSIONS were IMAGES Images see MAGES M IMPRESSIONS Images C IMPRESSIONS wee MAGES Images TOTAL SHEET CNT eX COUNTS
9. Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Replace the CU PU board or EXIT sensor or its cable or its connection cable Check the output signal level of the EXIT sensor Check for the following signals at the RELAY connector of the CU PU board Pin 9 EXIT sensor Confirm that the above signal levels change when the sensor lever is operated Replace the EXIT sensor Check the power voltages supplied to the relay board Check the 5V power voltage at the EXIT connector 2 of the relay board Pin 1 5V power supply Pin 3 OVL Replace the connection cable 44205401TH Rev 1 168 Oki Data CONFIDENTIAL Check item Check work 7 1 4 Check the system connection Action to be taken at NG Signal cable for relay board EXIT sensor cable Check that FFC is normally inserted at the RELAY connector of the CU PU board and at the PU IF connector 20 Check that the relay board and the EXIT sensor are normally connected Normalize the connection condition Check item 7 2 2 Check condition of 7 Troubleshooting and repair procedure Check work the mechanical parts Action to be taken at NG Sensor lever of the paper exit sensor Check if shape and movement of the sensor levers have any abnormality or not Re
10. eeeeeeeeeeeeeteeeeeeeeeeeeeeeeeaes 98 5343 SWITCH SCAM MOST iia diari ide iaa db anus 99 53 L4 Motor Clutch testimonio ias 101 S349 TeSt priini CPP CU 103 5 3 1 6 Color registration correction teSt ccccccecsseceeeeseeseeeeeeeneeessneeeessees 107 5 3 7 Density correction test iia aii 108 5 3 1 8 Consumable item counter display cccceeceeeeeeeeeeeeeeeeeeeneeeeeeeneeeee 110 5 3 1 9 Number of print copies counter display oo oonnonccnnnccccnnocccnnnaninnnn nos 111 5 3 1 10 Switching between the Factory mode and the Shipping mode 111 5 3 1 11 Self diagnostic function SettinQ oooonccnnnnnnnnnnnccnnconccnrccnarananccnannnnn 112 5 3 1 12 LED head serial number display ooooooconncccononcconocancnnonnnnonnnonana conan nos 113 5 3 1 13 NVRAM parameter Setting ooooocccinnnccnnncccnnoncncnnonnnnnann crono no nana nnnnnnno 113 5 3 2 Various prints with the printer as a standalone unit oooooncccnnnncnnnconnancccos 113 5 3 3 Functions of keys at power ON cooccinoccccnoncnononcnonnnnnonananonnoncnnnnnn nn nnnnnnnnn nn 114 5 4 Setups upon completion of part replace Met ooocccncccinccnocccnonncancnonnnnnnccnnccnnnos 115 5 4 1 Precautions when replacing the CU PU board c occoconccinnccinccncccnocananccnnnans 115 5 5 Density control manual SettiNg cooonnoccnnnnnnncconnsecconnnrcnnn none nnacecnnnncrnnarenenaos 117 5 6 Printer DOOUMONUlllSthesseccsces cuesces casseecaneatingsereneageecenvais a aaa 118 6 Periodi
11. Check Duplex Unit Paper Remain Please see HELP for details Additional paper is detected when a paper jam has occurred Error 641 J5 Duplex Reversal Path Error 642 J3 Duplex Transport Path Toner Sensor Error COLOR Indicates that the toner sensor has detected the error Error 540 Yellow Error 541 Magenta Error 542 Cyan Error 543 Black Open Cover Paper Jam Top Cover Please see HELP for details Indicates that jam has occurred in the paper path Error 381 Transport Error 382 Exit Error 383 Duplex Entry Error 385 Fuser Unit Error 389 Printing Page Lost Check Duplex Unit Paper Jam Please see HELP for details Indicates that jam has occurred in the vicinity of Duplex unit Error 370 Duplex Reversal Error 371 Duplex Input Open Cover Paper Jam Front Cover Please see HELP for details Indicates that jam has occurred in the vicinity of Duplex unit Error 372 Misfeed from Duplex 44205401TH Rev 1 142 Oki Data CONFIDENTIAL Display on operator panel Install Duplex Unit Please see HELP for details Inspection lamp Contents Indicates that the Duplex unit is removed If this error is detected printing is stopped Code nnn Install New Image Drum Image Drum Life COLOR Please see HELP for details Informs the image drum has reached end of line alarm When the cover is opened cl
12. Check the sensor levers of the paper entrance sensor 1 that of the paper entrance sensor 2 and that of the WR sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor with the good sensor lever 4 2 3 Motor operation check Paper feed motor Confirm that the paper feed motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Replace the CU PU board or replace the paper feed motor Paper feed motor driver Remove the HP_PSZCL connector of the CU PU board and check the followings at the connector side Several MQ between pin 1 FG Several MQ between pin 2 FG Several MQ between pin 3 FG Several MQ between pin 4 FG Replace the CU PU board 44205401TH Rev 1 163 Oki Data CONFIDENTIAL Check item Check work 4 2 4 Check the system connection Action to be taken at NG Paper feed motor drive cable Check the connection condition of the cable Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Replace the cable with the good cable that normalizes the connection condition Paper feed motor drive cable Check that any cable is not pinched during assembling of the printer Remove the HP_PSZCL connector o
13. DLCODE 1 Size error 2 Checksum error 3 Printer model number error 4 Module I F version error 5 FAT version error Code nnn Display on operator panel Turn off power Shutdown completed Inspection lamp 7 Troubleshooting and repair procedure Contents Code nnn Indicates that the shut down process of a printer is complete The LCD backlight turns off Wait a Moment Program Data Writing Indicates that writing of the NIC program data for upgrading is in progress Power Off and Wait for a while 126 Condensing Error Dew condensation error This error is handled in the same way as the service call error though display only is different The Fatal Errors are not supported by the various languages Power Off On Program Data Written OK Indicates that writing of the NIC program data for upgrading is in complete Power Off On nnn Fatal Error Indicates that a fatal error has occurred For detailed contents refer to Service Calls List The Fatal Errors are not supported by the various languages Check Data Program Data Write Error lt nnn gt Indicates that an error has occurred during writing of the NIC program data for upgrading DLCODE 1 Memory allocation error 2 Download file error 3 Device free space acquisition error 4 Device insufficient free space error 5 File write error 6 CU F W mismatch error Service Call nnn Fatal Error
14. F About Internet Explorer NCSA Mosaic TM was 4 developed at the National Center for Supercomputing Applications at the University of Illinois at Urbana Champaign Ay 7 Troubleshooting and repair procedure For Netscape Launch the web browser and select HELP gt Netscape Recommended version is Netscape 6 and higher Solution Install the newest web browser If any version that is older than the recommended version is used communication can become possible sometimes when the encryption strength is set to Weak If the encryption strength is set to Weak security level lowers To change the encryption strength refer to section 7 5 4 1 4 Confirm encryption strength of a printer 44205401TH Rev 1 191 Oki Data CONFIDENTIAL 7 Troubleshooting and repair procedure 7 5 4 1 4 Confirm encryption strength of a printer Change encryption strength with AdminManager 1 Launch AdminManager and select by highlighting a desired printer from the Version display of the browser that is confirmed by section 7 5 4 1 3 Check version printer list number of the Web browser has description on encryption strength of the browser The browser in which the encryption strength is not set to 128 bits the browser cannot establish communication with the printer in which the encryption strength is not set to Standard Either upgrade the browser until it supports 128 bits high encryption or
15. Minimum paper size Thickness of paper Tray 1 Tray 2 option Tray 3 option MPT Tray 1 Tray 2 option Tray 3 option MPT A5 A5 A5 Postcard 64g m 220g m 64g m 220g m 64g m 220g m 64g m 250g m Control panel LCD Resolution 128x64 dot graphic panel Paper size is not displayed LED color 2 Greenx1 dark umbarx1 Switch 8 44205401TH Rev 1 11 Oki Data CONFIDENTIAL Division Status switch Paper out 1 Configuration Division Have Option SENGO Paper low can be removed None Toner low Have Y M C K Cover open Have Temperature of fuser Have Paper size Have Manual setting Stacker full Have Communication Standard interface On the PCB RAM 256 512MB DIMM SD memory card It is possible to be installed by user 16GB or 32GB SD memory card Tray mechanism 2nd tray mechanism 3rd tray mechanism Cassette Universal 530 pieces Double print unit Standard Option Others Not available e Hi Speed USB e Ethernet e Centronics Input and output switch Auto Emulation Standard PCL PCL5c HP GL PCL XL3 0 PostScript3 Clone XPS Emulation switch Auto Bitmap Typeface Have Scalable font Have Rasterizer Have Barcode Have OCR Have Japanese PCL font Have
16. 44205401TH Rev 1 199 Oki Data CONFIDENTIAL 7 5 4 6 Restrictions when using Internet Explore 7 Solution Several restrictions are imposed when using Internet Explore 7 This is because security restriction became more severe in IE7 7 5 4 6 1 Warning indication when SSL is made valid by self sign certificate When SSL is made valid by self sign certificate the following picture is obtained when web page is accessed and page will not be displayed OO Emenee he ore memes D There is a problem with this website s security certificate We recommend that you close this webpage and do not continue to this website O Cack here to dose thes webpage O Continue to thes website not recommended More information Web display when SSL is made valid by self sign certificate 7 Troubleshooting and repair procedure When Continue browsing this site not recommended is clicked on the warning screen the web page will be displayed However it has no effect on the web page function It can be used for browsing or to change setting of printer setup rs Tener Ost tor Cven e Tener Low fee Magenta Administrator Login Printer name OKI 0711 040609 1P Address 292 168 100 100 MAC Address 00 80 87 84 96 09 Printers Location Printer Serial Number ARO7003563 Printer Asset Number Contact Kame Administrator Trayi Mr tR Port9100 F o NetWare PServer EtherTaik NetBEUI 00o eecok
17. 5 3 1 13 NVRAM parameter setting Press the ENTER key Do not use this menu item Demo print Prints the demo patterns of the various destinations that are saved in the ROM Operation While the system is in the Ready To Print state press the ENTER key once to display Print Information Press the ENTER key Press the MENU key several times to display Demo Page Execute 66060 Press the ENTER key 44205401TH Rev 1 113 Oki Data CONFIDENTIAL 5 3 3 Functions of keys at power on Functions of the respective keys when the printer power is turned on are displayed below Each of the following keys becomes valid if the key is kept pressed until RAM Check is displayed in the upper row of LCD and the several asterisk marks are displayed in the lower row 1 MENU key amp MENU key amp ENTER key The printer starts up in the CU program upgrade mode If the printer starts up in this mode the network does not function BACK key 8 ONLINE key 8 CANCEL key The object that is added by the download mode is not started but the CU program is started up MENU key 8 MENU key amp HELP key The system maintenance menu is started up MENU key 8 MENU key amp ENTER key The printer starts up in the mode that sets the printer in the on line mode all the time by ignoring the warning error Factory assistance function ONLINE key The printer starts up in the dedicated mode in which the ob
18. Board PRZ 20 Toner Low Toner Low Toner Low Toner Low CU PU board Board IBD A A A a Pe SD Memory Card OPTION Board RSF Paper end sensor EH LAN I F USB I F USB HOST I F 0 O D CL1 IDFAN STKFL OPTION HP_PSZCL POWFAN POWER Hopping sensor a Stackable sensor DUPLEX 2nd Tray unit 44205401TH Rev 1 181 Oki Data CONFIDENTIAL 7 5 3 Troubleshooting the abnormal images 1 2 Color has faded out and blurred entirely Refer to Figure 7 2A 0 181 1 1 Color are faded out and blurred 0 0 eeeeeceeeeeseeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeneees 181 Stain on white print Refer to Figure 7 2B c ecceeeceeeeeeeeeeeeeseeeeeeeeeneeeeeeeenees 182 2 1 Stain on white print Partial Stain 0 0 eeeeeeeeeeeeeeeeeeeeeeeeseeeeeneeeeeeeenees 182 2 2 Stain on white print Overall Stain eeeeeeeeeeeeeeeeeeeeteeeseeeeeneeteneeeeees 182 White print Refer to Figure 7 2C eccceeceesseseceeeseesseeeeaceesaeeeseeseeeeeeeseaeeeeess 183 3 1 White print over entire Page ccceeccesscceeeseneeseeeeeeeeeeeeeseneeeesceeeseeseeess 183 Black banding black streaking in vertical direction ooononccnnoniconnncnnnncccnnoncncnnno 184 4 1 Thin vertical line with color Refer to Figure 7 2D esenee 184 4 2 Thin vertical line without color Refer to Figure 7 2F eee 184 Cyclic
19. Hatched portion Default is shown 44205401TH Rev 1 112 Oki Data CONFIDENTIAL 5 Maintenance Menu 5 3 1 12 LED head serial number display 5 3 2 Various prints with the printer as a standalone unit This self diagnostic menu item is used to check whether the downloaded LED head data matches the serial number of the actual LED head Menu map print Information of the program version number and that of the control block configuration are 1 Enter the self diagnostic mode level 1 and press the MENU MENU key printed out until SWITCH SCAN is displayed in the upper row of the display area Operation Pressing the MERU E Key mcrements te testitemana pressing Me MERNE Key O While the system is in the Ready To Print state press the ENTER key once to CECI EME Nie ME test tem display Print Information 2 When the MENU key or the MENU key is pressed serial numbers of the K Y 2 Press the ENTER key to display Configuration Execute M C LED head data are displayed in order i Press the ENTER key 3 Pressing the BACK key terminates the test Returns to the status of step 1 K k ke KK KKK Network information print Operation XXXXXXXXXXXXX While the system is in the Ready To Print state press the ENTER key once to display Print Information Press the ENTER key we xx xx EE Rev number XXXXXXXXXXXXXXXX serial number Press the MENU key several times to display Network Execute
20. Note CN6 A connector used to switch the AC input voltage setting 100V short plug is mounted 230V short plug is not mounted 44205401TH Rev 1 73 Oki Data CONFIDENTIAL 4 2 15 Guide eject Assy Color regist Assy Board PRY 1 Remove the left side cover right side cover rear cover top cover Assy See section 4 2 3 4 2 4 4 2 6 4 2 9 2 Remove the control PCB and low voltage power supply See section 4 2 8 4 2 14 3 3 Remove the connector of belt thermistor remove the two torsion springs and disengage four claws 4 places by minus driver remove the cover driver 4 Remove the screws 3 silver No 42920406 and connectors 6 places remove the Board PRY 5 Remove the two screws silver No 42920406 and remove the color regist Assy 6 Remove the two screws silver No 42920406 remove the cable 8 of fuse I F connector from clamp and slide the claw of cable guide to disengage remove the guide eject Assy 0 Ol 4 Component replacement DENS FUSER R RCR o 44205401TH Rev 1 74 Oki Data CONFIDENTIAL 4 Component replacement 4 2 16 FAN Fuser Belt motor High voltage board 4 2 17 MPT Assy Cover open switch 1 Open the MPT Assy 1 Remove the left side cover See section 4 2 3 2 Remove the stoppers 2 places while pushing the arms 2 places on MPT 2 Remove the screw silver No 42920406 and connecto
21. Remedial measure Re install the ID unit Turn on the power again After checking for the sure connection of the cable between PRZ board and CU PU board replace the PRZ board Replace the CU PU board Display Service call 167 Error Thermistor Slope Error 7 Troubleshooting and repair procedure Error details Is the error message displayed Does this error recur Remedial measure Turn on the power again After leaving a printer for 30 minutes turn on the power again Service call 168 Error Note Compensation Thermistor Error Is the error message displayed Does this error recur Turn on the power again After leaving a printer for 30 minutes turn on the power again Service call 154 Error The belt unit fuse has blown out Is the belt unit connected normally Does this error recur Re install the belt unit Turn on the power again After checking for the sure cable connection replace the CU PU board Service call 170 Error 171 Error Note Short circuit or open circuit of fuser thermistor is detected Does this error recur Turn on the power again Replace the fuser unit Service call 155 Error The fuser unit fuse has blown out Is the fuser unit installed normally Does this error recur After cleaning the connecting connector of the fuser unit re install the fuser unit Turn on the power again
22. The setting content print is started Memo When printing the network setting information 2 pieces Network Information press the m gt button after 2 and press down the button after Network is displayed A Demo page or a file list can be printed in the same way as Network does C711n sample Configuration 08 03 2000 14 18 crit CU version C1 01 101 23 100 13 53 5 29 BO1 06 LO1 03 532MHz 14241000 00000001 F50 JO PU version 00 03 14 P103 10 LO00 00 08 DU00 02 01 ET 000300000904031C291D10000000000F PCL Program version 05 06 04 30 X04 02 P00 48 F00 48 IM version 01 02 PS Program version 8017 PSE13 Doplexinstalled Trayt A4 OEL POEO DPR 1562 MC CP C 0 M 0 Y 0 K 0 KYMC 0000 Network version 01 00 Web Remote 01 02 ENGINE 57 K 1 C 50 T 0 0 0 1 1 0 0 0 0 B 0 F 0 Language format 1 00 Language version 1 00 Language JAPANESE Configuration Tray Count Tray 58 MPTray 0 Supplies Life Cyan Drum Remaining 99 Magenta Drum Remaining 99 Yellow Drum Femaining 99 Black Drum Remaining 99 Belt Remaining 99 Fuser Remaining 99 Cyan Toner 4 0K Remaining 100 Magenta Toner 4 0K Remaining 100 Yellow Toner 4 0K Remaining 100 Black Toner 4 0K Remaining 100 Network Printer Name OKI C711 849C9B Short Printer Name C711 849C9B IPv4 Address 169 254 112 104 Subnet Mask 255 255 0 0 Gateway Address 0 0 0 0 MAC Address 00 80 87 84 90 9B Network FW V
23. silver No 42920406 2 After removing the cable as shown in fig 2 push the LED assy tightly in the direction of arrow Take the hook A out firstly and then take the hook B out at last remove the LED assy At this time the two springs is removed with LED Assy 3 As shown in fig 2 insert the minus driver into the hole A to disengage the claw A 2 place 4 Disengage the claw B 2 places and pull the upper side of the rear cover in the direction of A 5 As shown in fig 3 push the lower side of the rear cover in the direction of B and disengage the claw C 3 places to remove the rear cover Top cover Figure 2 Figure 2 Claw C Figure 3 44205401TH Rev 1 67 Oki Data CONFIDENTIAL 4 2 8 Control PCB Open the top cover Remove the right side cover See section 4 2 4 Remove the Rear cover See section 4 2 6 Remove the eight screws C silver No 42920406 remove the connector and disengage the claw A to take the plate shield out 5 Remove the screw O silver No 42920406 and disconnect the head cable 6 Remove the six screws silver No 42920406 and all cables and take the control PCB out Note To attach the head cable insert the end of the film FG inside the plate side R preventing from touching the edge of the plate side R Top cover Front Sensor Cable IN1 IN2 WR Paper End Hopping Sensor Cab
24. 7 5 4 4 4 Installation of intermediate Certificate is desired Some certification authorities use the procedure of installing the SSL server Certificate printer Certificate and the intermediate Certificate into printer as the same time However printer of this model supports installation of only a single Certificate intermediate Certificate cannot be installed in printer Be sure to install the SSL server Certificate in printer When installation of intermediate Certificate is required install the intermediate Certificate not in printer but in client PC browser For the method of installing the intermediate Certificate in client PC browser refer to the following Installing the intermediate Certificate or CA certificate in client PC browser Procedure 1 Double click the intermediate Certificate or CA certificate that is issued by certifying authority on a client PC to display the intermediate Certificate or CA certificate ex For an example the intermediate Certificate of Comodo has the text PEM format ComodoJapanCA Crt and the binary format ComodoJapanCA cer Either one of these formats can be opened Same result can be obtained Open either ComodoJapanCA crt or ComodoJapanCA cer 7 Troubleshooting and repair procedure 2 Press the General tab of the displayed Certificate information and press Install Certificate button Certificate A General Details Certification Path Certificate I
25. Deleting Encrypted Job Varies It indicares the deletion of encrypted authentication print job and saving of deletion request of file Erased Data Full Varies On Indicates that a secret file waiting to be erased is full Flash Error Varies Varies PU flash error Error has occurred during re writing of the PU firmware PUFLASH is described below PU Tray2 Tray3 Duplex 44205401TH Rev 1 136 Oki Data CONFIDENTIAL Panel display The L mark indicates no message in the upper row USB Hub Unsupported Please detach it Varies Inspection lamp Details Indicates a USB hub not supported by the printer is connected to it This message is showing while the printer has a connection to such a hub Remedial measure Unsupported USB Device Detected Please detach it Varies Indicates a USB device not supported by the printer is connected to it This message is showing while the printer has such a USB device connected to it Panel display The L mark indicates no message in the upper row Print Restricted Job Rejected Press ONLINE Button Inspection lamp 7 Troubleshooting and repair procedure Details Notify user that the job is canceled because the print permission is not set Job Account related This error is kept displayed until the
26. E Web page display when Continue browsing this site not recommended is clicked 44205401TH Rev 1 200 Oki Data CONFIDENTIAL 7 5 4 7 Network function restrictions on Sleep mode Network functions restrict the Sleep mode of each printer as follows 7 5 4 7 1 Disabled Sleep mode i With IPSec enabled With NetBEUI enabled With NetWare enabled BB 0 ND With EtherTalk enabled With a TCP connection established al Example When a telnet or ftp connection to a printer is disconnected when the time period that can elapse with the printer left unattended in a power saving state before it enters the Sleep mode elapses it enters the Sleep mode To enable the Sleep mode of a printer disable IPSec NetBEUI NetWare and EtherTalk for the printer 7 5 4 7 2 Disabled printing While in the Sleep mode printers cannot perform printing that uses any of the following protocols 1 NetBEUI 2 NBT 3 NetWare 4 EtherTalk 1 5 Bonjour 1 1 Printers can perform printing in the Sleep mode when connected by using IP Print of Mac OS X 7 Troubleshooting and repair procedure 7 5 4 7 3 Disabled discovery and setting options By using any of the following functions or protocols printers in the Sleep mode cannot be discovered and no settings can be made for them 1 NOOO fF WD 2 PnP X UPnP Bonjour LLTD FLDP ODNSP JCP MIB 2 Informati
27. For Windows Server 2003 click on start gt printers and faxes For Windows 2000 click on start gt Settings gt printers Click the C711 PS icon with right click button on your mouse and choose the Properties Choose get information from printer from installable options in Device options tab and click setup or get information from printer For USB connection set SD Memory card as Install manually Click OK as Gol For Windows XP gt control panel gt printer For Windows XP click on start gt control panel gt printer and other hardware gt printers and Faxes For WindowsServer 2003 click on start gt printers and faxes For Windows 2000 click on start gt Settings gt printers Click C711 PCL licon with right click button on your mouse and choose Properties Choose get information from printer in Device options tab For USB connection select the option SD Memory card manually O Click OK 44205401TH Rev 1 551 Oki Data CONFIDENTIAL For Mac OS X When the optional device has been added into in Mac OS X before installing the printer driver the device information is gotten automatically However if the printer is connected by IP print and Bonjour Rendezvous the device information could not be gotten automatically If the printer is connected by AppleTa
28. C711 MPS 11c Maintenance Manual 020712B Copyright Information Copyright 2007 by Oki Data All Rights Reserved Disclaimer Every effort has been made to ensure that the information in this document is complete accurate and up to date The manufacturer assumes no responsibility for the results of errors beyond its control The manufacturer also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it Mention of software products manufactured by other companies does not necessarily constitute endorsement by the manufacturer While all reasonable efforts have been made to make this document as accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein The most up to date drivers and manuals are available from the web site http www okiprintingsolutions com Oki Data CONFIDENTIAL PREFACE This manual provides an overview of method for maintaining the C711n This manual is intended for maintenance staff For more information about how to operate the C711n please refer to User s manual Note Manual may be revised and updated at any time without notice e Unexpected mistakes may exist in the manual OKI will not assume any responsibility whatsoever for damage to the equipmentrepaired adjus
29. Japanese PS font Have USB IF logo Have Windows logo Have UPS operation The operation with UPS Uninterruptible Power Supplies is not guaranteed Please do not use the UPS 44205401TH Rev 1 12 Oki Data CONFIDENTIAL 1 Configuration 1 5 Specification of interface 1 5 1 Specification of USB interface 2 Cable The length of the cable the cable of less than 5m with USB 2 0 spec 1 5 1 1 General of USB interface Less than 2m is recommended Please use the shielded wire for the cable 1 Spec na ade eda 1 5 1 3 USB interface signal 2 Transmission mode Full speed Maximum 12Mbps 0 25 High speed Maximum 480Mbps 0 05 ES Signal name Function 4 Power 5V 3 Power control For data transmission Self power device For data transmission Signal Ground 1 5 1 2 Connector and cable of USB interface Shield 1 Connector e Printer side B Receptacle female Up stream port UBR24 4K5C00 made by ACON Equivalent goods Connector pins array e Cable side B plug male 44205401TH Rev 1 13 Oki Data CONFIDENTIAL 1 5 2 Specification of network interface 1 5 2 1 General of network interface Spec Network Protocol TCP IP sepc NBT NetBEUI Netware EtherTalk IEEE802 1X Network layer ARP IP ICMP IPv6 IPSec Transfer layer TCP UDP Application
30. Operator panel Power part High voltage part low voltage part The Configuration of the printer is shown in Fig 1 2 Fig 1 2 8 44205401TH Rev 1 1 Configuration Oki Data CONFIDENTIAL 1 3 Optional parts 4 SD memory card The optional parts for this printer are shown as below 1 Optional tray second tray third tray 2 Duplex Unit 3 Optional memory 9 44205401TH Rev 1 Oki Data CONFIDENTIAL 1 4 Specifications Division Dimension Width 435mm Depth 536mm Height 389mm Weight About 28kg Width of print Width of print Print speed Engine speed A4 Letter size vertical 34PPM Color 36PPM Mono Print start First print time Warmup time Low noise mode 8sec mono 9sec color A4 Not applicable Resolution LED head 600dpi Maximum input resolution 600x1200dpi Output resolution Econo mode True 600x1200dpi True 600x600dpi 4 step 600x600dpi Save toner by recreasing brightness Division Power consumption Input power supply 1 Configuration 120V 110 127VAC 10 230V 220 240VAC 10 Power save mode Less than 15W Sleep mode About 0 9W less than 1W at AC120V About 1W less than 1 2W at AC230V Idle 100W Average Usual operation 600W It differs from operating environment Peak 1300W Operating environment Temper
31. Prints Total number of print copies are displayed 5 Maintenance Menu 5 3 1 10 Switching between the Factory mode and the Shipping mode This self diagnostic menu item is used to switch between the Factory mode and the Shipping mode 1 Enter the self diagnostic mode level 1 and keep pressing the MENU or MENU key until the following message is displayed FACTORY MODE SET 2 When the ENTER key is pressed the following message is displayed Keep pressing the MENU or MENU key until the target item refer to the following table is displayed FACTORY MODE SHIPPING MODE i 3 While the desired item to set is being displayed press the ENTER key that enables selection of the setting values 4 While the desired setting value is being displayed press the ENTER key for long period 3 seconds that registers the displayed value in EEPROM Returns to the status of step 2 5 Repeat steps 2 to 4 as required Pressing the BACK key terminates the test Returns to the status of step 1 Display FACTORY MODE Setting value FACTORY MODE Function Sets the Factory working mode fuse cut invalid mode SHIPPING MODE Releases the Factory working mode to make the fuse cut function valid FUSE INTACT Note bin indicates INTACT or BLOWN BELT UNIT Checks the fuse status of the transport belt unit FUSE UNIT Checks the
32. and remove the board PRZ 14 Remove the screw silver No 42920406 and remove the plate lockout ID and four screws silver No 42920406 remove the inner plate 27 15 Remove the two screws 8 silver No 42920406 and connector and remove the liftup motor 9 16 Remove the screw 60 silver No 42920406 and remove the hopping motor 6 17 Remove the paper end sensor lever 62 remove the paper end sensor 63 and remove the connector 18 Remove the hopping sensor lever 84 the hopping sensor lever spring remove the hopping sensor 86 and remove the connector 4 Component replacement RE3 SK 2 places and install the in position Adjust the positions of the notches DA A 2 places and install the 8 in position gt L A UC Adjust the positions of the notches partanna 44205401TH Rev 1 Td 4 Component replacement Oki Data CONFIDENTIAL 4 2 20 Feed roller o o wn uN o o lt o gt o E o ae a O 2 a ST 5 D O g lt gt fa E D _ lt cc o 2 s o lt E gt fe 3 o Y O Side plate Assy Latch 78 44205401TH Rev 1 Oki Data CONFIDENTIAL 4 2 21 Shaft eject Assy FU Shaft eject Assy FD Eject sensor Remove the eject Assy See section 4 2 15 an s N Se HS Disengage the claws 2 places and disassemble the
33. o e g 2 o Ee Cc 2 5 O eE EZ WA Top cover 2 2 D gt 2 x O O 4 Note Cover the removed image drum cartridge with black paper Black paper 64 44205401TH Rev 1 4 Component replacement Oki Data CONFIDENTIAL 4 2 3 Left side cover 4 2 2 Fuser unit 1 Open the top cover 1 Open the top cover 2 Open the feeder unit 2 Push up the fix lever of fuser unit in the direction of arrow and remove the fuser 3 Remove the screw silver and remove the left side cover unit Top cover Pe p Fix lever of fuser unit blue Feeder unit Fix lever of fuser unit blue 65 44205401TH Rev 1 4 Component replacement Oki Data CONFIDENTIAL 4 2 5 Faceup tray 4 2 4 Right side cover 1 Draw out the Duplex unit 1 Open the top cover 2 Open the faceup tray in the direction of arrow and unlock the left and right 2 Open the feeder unit pins while bending Remove the faceup tray and remove the right side cover 3 Loose the screw silver No 41723901 Top cover A yy MU M Y os Y INDIO KI y O Feeder unit 66 44205401TH Rev 1 Oki Data CONFIDENTIAL 4 Component replacement 4 2 6 Rear cover 4 2 7 LED Assy LED Assy spring 1 Open the faceup tray 1 Open the top cover 2 Remove the two screws
34. way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality 7 Troubleshooting and repair procedure Check work 3 2 6 Check the system connection Action to be taken at NG Replace the cable with the good cable that normalizes the connection condition Paper feed clutch cable Paper feed motor drive cable Check that any cable is not pinched during assembling of the printer Remove the HP_PSZCL connector of the CU PU board and check the followings at the cable side Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG Check the connection condition of the cable Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Replace the cable with the good cable that normalizes the connection condition Replace the cable with the good cable that normalizes the connection condition Paper feed clutch cable Paper feed motor Remove the HP_PSZCL connector of the CU PU board and check that approx 3 4Q can be measured between pin 1 pin 2 at the cable end and that approx 5Q can be measured between pin 3 pin 4 respectively Replace the paper feed motor 3 2 5 Solenoi
35. 425 FACCUD UAY inscrit A od 66 1 5 2 1 General of network interfaCe ooococccinninnnccinccnnoccnncccnnccnnncnnccnnnnnnnnnnnnnnnno 14 1522 C dee of k interf 14 426 Rear COVER ic ties ces icesencbhenteiesddicondele E dh psncee severest 67 ee els a a aie e 4 2 7 LED Assy LED Assy Sprinig ssssssssssssssssssessssssesssssessssssssinnssesseseeseteeseee 67 ei a of Pen Aas AOE moneen ee de 4 2 8 Control PCB cts sadis n A a asia 68 ne cee j P p ee A A ee 16 4 29 TOP COVA Visitado 69 E eA ons e a br A 16 4 2 10 TOP COVEF iii ani 70 a 4D pines o paa pre o A Ss Gis 16 422 81 Gontrol Panels Vier masta aaa 70 o ce of ces A eecoe erste re toreceeetitteat e 420 Boi PRG NCO serenatas 71 0 aa A inter Si a a a 16 4 213 Frame panel ASS vicio diia 72 1 5 4 4 Signal of interface ooooonnocinncnnncnonccnnnonooccnnnnnnonnnonnnnnncn nan nnnnc cnn cnnnc aran nano 4 2 14 Low voltage power supply Low voltage FAN Hopping motor Fuse motor 73 2 Operating insStructiONS ccconccccnnccnnnccncnnccnnncncncnannnnnnannnanennnn 17 4 2 15 Guide eject Assy Color regist Assy Board PRY cocino 74 2 1 Electrophotographic processing MechaniSM ooooncccncccnnoncccnnocnnnnnn conan conan ncnnnn nn 18 4 2 16 FAN Fuser Belt motor High voltage board Cover open switch 15 fags AP NT MPT ASSY ct say cxtevetee cs ii da it 75 2 2 Printing PLOCOSS src sci scinceectes andes rl saiteas O ia aid 22 4 2 18 Cover Assy front Board RSF MPT hopping roller SUP
36. Dup IN sensor lever DUP IN sensor Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Replace the Duplex board V7Y PCB or replace the defective sensor or connection cable 8 3 2 Motor operation check Duplex motor Check if the paper reversing operation is started or not by visual inspection when viewing through slit of the rear cover If the paper reversing operation is not started check if movement of the planetary gear inside the Duplex unit is unsmooth or not Replace the planetary gear 44205401TH Rev 1 171 Oki Data CONFIDENTIAL 8 4 Two sided printing jam occurs during transporting paper inside the Duplex unit Check item Check work 8 4 1 Sensor lever operation check Action to be taken at NG Dup R Dup F sensor lever Remove the Duplex unit and check movement of the sensor lever Replace the sensor lever 8 4 2 Sensor check Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode For all sensors except the Dup IN sensor check the detection condition of the respective sensor in the two status One is the status in which paper remains inside the Duplex unit The other is the status in which paper is removed from the Duplex unit 8 5 Paper is
37. ON LINE key is pressed Remedial measure e Set the user ID of the job account in the printer driver e If the user ID has been set in the driver confirm the user ID and its setting with the job account ministrator Collate Fail Too Many Pages Press ONLINE Button Varies Varies Indicates that the MOPY memory is data full This error is kept displayed until the ON LINE key is pressed Reduce the number of pages that are going to be printed at once Statistics Log Buffer is Full Press ONLINE Button Color Restricted Mono Printed Press ONLINE Button Indicates that the free space of the storage device is too small to execute PRINT STATISTICS SYSTEM Notifies users that jobs have been printed in monochrome because they are not permitted for color printing Related to JobAccount Stays displayed until the ONLINE button is pressed Log Buffer is Full Job Rejected Press ONLINE Button Varies Notify user that the job is canceled because the log buffer is full Job Account related This error is kept displayed until the ON LINE key is pressed Executeto Acquire immediately on the server PC of the print job accounting Color Restricted Job Rejected Press ONLINE Button Varies Notifies users that jobs have been cancelled because they are not permitted for color printing Related to J
38. R551 R549 RM528 sg CS o RM29 Ty usos M524 RM523 C542 R692 R691 es JR652 R651 C681 El R688 R618 R617 R62 R6241 R62 R62 R621 R62 R714 R71 c7i l 0545 C539 R5350 0541 C506 R5061 R505 R616 C676 R615 C675 R614 R61 R602 R601 1600 R599 671 R598 1597 E Rs92 an C549 C55 U Q501 C551 R537 R529 R528 D506 C511 O R515 E303 R502 c502 C so1 Cocso1 D504 g 8 Connection diagrams R514 R513 44205401TH Rev 1 210 Oki Data CONFIDENTIAL 2 Rellay PCB Component side Soldering side BFUCUT 8 Connection diagrams 44205401TH Rev 1 211 Oki Data CONFIDENTIAL 8 Connection diagrams 3 Both sided Printing Control PCB Component side Soldering side
39. Remove the rear cover See section 4 2 6 4 5 Notes Perform the following RFID circuit behavior check after replacement of the top cover assy e By executing RFID COLOR for the switch scan test described in 5 3 1 3 check that the printer can display UID H for each of cyan magenta yellow and black with nonempty consumable cyan magenta yellow and black toner cartridges installed in it The printer cannot detect the UID usage for a color with a starter toner cartridge installed for the color Note the printer s starter cartridge for a color cannot be reinstalled in it once replaced with an empty consumable toner cartridge for the color 44205401TH Rev 1 69 4 Component replacement Oki Data CONFIDENTIAL 4 2 11 Control panel Assy 4 2 10 Top cover 1 Open the top cover 1 Remove the top cover Assy See section 4 2 9 2 Insert the minus driver into the upper side of the slit 3 places to disengage the 2 Remove ten screws 1 Black No 42932708 and remove the top cover claws on the control panel Assy D remove the connector and take the control panel Assy out 70 44205401TH Rev 1 Oki Data CONFIDENTIAL 4 2 12 Board IBG LCD 1 Remove the control panel Assy See section 4 2 11 2 Remove the screws black No 42932708 2 places remove the connector and cable of LCD and remove the Board IBG 3 Remove the screws b
40. Service call 040 Error CU EEPROM Error Does the error display recur Turn off the power of the printer and back on Replace the CU PU board Service call 041 Error CU Flash Error Flash ROM Error on the CU board Does the error display recur Turn off the power of the printer and back on Replace the CU PU board Restart the printer 073 Error xxxxxxxx Video Error Error is detected when expanding the video data Illegal data is received Is the CU PU assembly installed normally Does this error recur Re install the CU PU assembly normally Change the PC with another PC having high specifications or alternately reduce resolution power and execute the print again Replace the CU PU board Replace the interface cable Re install the PC printer driver Is the CU PU assembly installed normally Does this error recur Does the error depend on print data Re install the CU PU assembly normally Execute the print again Print any other data Replace the CU PU board Send the data to design division and request analysis of the data Service call 042 Error 043 Error 045 Error Flash File System Error Failed to access to the Flash ROM that is directly soldered to the CU PU board Turn off the power of the printer and back on Replace the CU PU board Restart the printer 074 Error xxxxxxxx 0
41. Varies Density correction ID ERROR 2 This error occurs when abnormal density due to the LED head focus error is detected Extremely stained LED head Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment COLOR Yellow Magenta Cyan Black Density Color Calibration Error Density correction color calibration error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment Varies Density Color Sensor Error Varies Density correction color sensor error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment COLOR Low Density Error Density correction ID ERROR This error occurs when abnormal density is detected when stain has occurred in print due to ID error Extremely out of focus Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment COLOR Yellow Magenta Cyan Black 44
42. aci oir dd 94 Maintenance Menu fUNCHIONS ooococccnnncccccnccnnonaccnccnananancnnonannnnno 96 Setups upon completion of part replacement 115 Density control manual setting oconoccnnoncccnnonccnnoncnnnnrnccnnan nono 117 Printer boot ment liinda 118 Oki Data CONFIDENTIAL 5 1 System maintenance menu for maintenance engineer 5 Maintenance Menu While pressing the MENU and MENU keys turn on the power to enter the maintenance menu The menu indications are shown in English only regardless of the destination of the printer Note The system maintenance menu is internally use only and should not be Category Category disclosed to end user because destination and other parameters can be modified using this menu Table 5 1 Maintenance menu function table Item Value Hine eng Hne ES Enter 000 Enter the password to enter the system maintenance Password 000 menu Default value is 000000 A password can be entered in the range of 6 to 12 digit alphanumeric For more details refer to the Password sheet ltem 1st Line Format Flash ROM Value 2nd Line Execute Function Initializes flash ROM Pressing the Enter button for this option displays the confirmation message Are You Sure Yes No Selecting No restores the last menu view Selecting Yes exits the menu starting formatting an on board flash device resident in the printer Never use the option R
43. all simultaneously Because this pattern of pressing the multiple switches at the same time at power on is not disclosed to user this status will not occur in the user environment 44205401TH Rev 1 130 Oki Data CONFIDENTIAL Normal Panel display The L mark indicates no message in the upper row Ready To Print Inspection lamp Details Indicates that a printer is in the Online status Panel display The L mark indicates no message in the upper row Remedial measure E Printing TRAY Varies Inspection lamp Varies 7 Troubleshooting and repair procedure Details Indicates that a printer is in the midst of printing job Remedial measure Printing Demo Page Offline Indicates that a printer is in the Offline status The Ready LED is turned off all the time during Offline To start Varies Varies Indicates that a printer is in the midst of printing demo page printing from a PC Print Font Varies Varies Indicates that a printer is in the midst of printing menu map press the ON LINE button to enter the ON LINE state Print Network Config Varies Varies Indicates that a printer is in the midst of printing the network setting When the menu Information Menu Network is selected printing of the network setting starts File Accessing Data Arrive Varies Varies Indic
44. execution from the maintenance DI AGNOSTI CMODE utilities cannot 5e made XX XX XX FACTORY SHI PPI NG Color registration REG ADJUST TEST Color registration mechanism No 20 correction test check 3 XXX XX XX of the message DIAGNOSTIC MODE XX XX XX that is displayed on the LCD display area indicates the PU firmware version number The E ONE a FACTORY WORKING MODE setup value is displayed in the right of the lower onsumable item NSUMABLE onsumable items No 23 io di counter display STATUS consumption status display row S MODE of SHIPPING is displayed normally Density correction DENS ADJ TEST Density correction mechanism No 21 test check Consumable item PRINTER STATUS ENE No 23 4 Press the MENE key or MENU Key to advance to the desired step of each accumulative accumulative consumption self diagnostic menu The menu items rotate when either the MENU key or counter display status display MENU key is pressed Factory Shipping FACTORY MODE Switching between the No 3 No 24 mode selection SET Factory mode and the r i Shipping mode 5 3 1 2 2 How to exit the self diagnostic mode FUSE status Respective FUSEs status No 24 check display 1 Turn off the power once and back on 10 seconds later Engine parameter SENSOR SETTING _ Valid Invalid setups of error No 25 setting detection by various sensors NVRAM parameter NVRAM Do not use this item Use of this setting PARAMETER menu
45. ocn 175 15 1 Service call 131 to 134 LED HEAD MisSiNQ ccioconncccnnninncnnnnccnoncnnncncnncon 175 16 Toner cartridge cannot be recognized error code 540 541 542 543 0 0 176 16 1 Error caused by the consumable items ooooooocccccnnicccccncononocccnnonananoccnncnnno 176 16 2 Error caused by the toner sensor c ooocccccccccncccccccnccanancccnncnannncconcnnnnncccnnnnnns 176 16 3 Error caused by the defective mechanism cccceceeeteeeeeeeeeeteeeeeees 177 17 Fuse cut error error codes 150 to 155 2 eeeececeesceecseeeeeseeceeeeeeeeeeeeeneneneeeeenees 177 AN FUSE CUTIQTIOR seaprae niarra raaa AEO EN 177 18 Humidity sensor error error code 123 0 eeceeececeeeeeneeeeeeeeeeeeeeeeeeeeeeneeeeeeeeenneeees 178 18 1 H midity Sensor GION micci n anata e 178 19 Wining diagrames tree a creer rrr rrere E E reenter 179 Note When replacing the CU PU board read the EEPROM chip contents of the old board first and copy them to the new board upon completion of the replacement Refer to section 5 4 1 Precautions when replacing the engine control board 44205401TH Rev 1 150 Oki Data CONFIDENTIAL 7 5 2 1 LCD display error Memo For the numbers from C through after name of the respective connectors refer to section 7 5 2 19 Wiring diagram 1 1 LCD does not display anything Check item 1 1 1 Check the fuse Check work Action to be taken at NG F
46. other model is detected Is the Duplex unit for that specific model installed Install the correct duplex unit Service call 126 Error Dew condensation of the printer is detected This error can easily occur when a printer is brought in to indoor from outdoor Leave the printer for 2 hours or half day under room temperature and turn on the power again Does this error recur After leaving a printer under room temperature turn on the power again Replace the control panel board Service call 112 Error 2nd tray for other model is detected Is the 2nd tray for that specific model installed Install the correct 2nd tray Service call 113 Error 3rd tray for other model is detected Is the 3rd tray for that specific model installed Install the correct 3rd tray Service call 127 Error Fuser exhaust fan error Is the fan connector connected normally Does this error recur Re connect it normally Replace the fan motor Replace the CU PU board Service call 121 Error High voltage power supply interface error Is the cable connecting the CU PU board to the high voltage unit connected normally Have you checked defective contact of contactor points Note Re connect them normally Check for defective contact of the high voltage system Replace the high voltage power supply Service call 128 Error ID cooling fan error Is t
47. the message Ready To Print would be displayed on the control panel shown as follows Note When the printer is getting cold it may lead to error if the power is turned on Error number 126 171 175 177 320 At this time please turn off the power and wait for a while and then turn on the power again 44205401TH Rev 1 44 Oki Data CONFIDENTIAL 3 Set up Turn the power off When you do not use the printer for long time Note f you turn off the power without properly shutting down it may cause ee the printer Please follow the following procedure to turn the Unplug the power cord if you do not use the printer for a long time long vacation or travel etc power off Install the stopper to the fuser Please explain to the customer about the following items 1 A message Shut down Yes No appears Be sure Yes is selected and press the s Q i eet Note Please remove the ground terminal after pulling the power plug out l of the power outlet A message Shutting down appears the printer being shutting down Back button Note Even if the power plug of this printer is pulled out for a long time four weeks or more the functional problems will not be caused easily However please explain to the customer that the deterioration of consumable such as toners and the image drums is not guaranteed 2 If the message Turn off power Shutdown completed is displayed press down the power swi
48. 1 Section 5 1 ENG STATUS PRINT 44205401TH Rev 1 94 Oki Data CONFIDENTIAL Menu setup value confirmation Adjustment contents Displays the setup values that have been set in the printer CU Maintenance Utilities Operation Manual item number Section 2 4 1 3 2 Operation on the operator panel Item number corresponds to that of the Maintenance Manual Menu map print Refer to the User s Manual Engine parameter setting Adjustment contents Setting values of the engine parameter items Maintenance Utilities Operation Manual item number Section 2 4 1 5 8 5 Maintenance Menu Operation on the operator panel Item number corresponds to that of the Maintenance Manual Printer information confirmation Verifies the Mac address and various F W versions of the printer Section 2 4 1 3 3 Menu map print Refer to the User s Manual Verifies the installed CPU memory values Verifies the CPU information of if the installed CPU and information of the installed memory Section 2 4 1 3 4 Menu map print Refer to the User s Manual Test print Executes the local print function and sends the specified file Adjustment objective Checks operation of the printer as the standalone printer and sends the downloaded file Section 2 4 1 4 1 Local print Refer to the system specification Switch scan t
49. 1 62 Oki Data CONFIDENTIAL Maintenance tool The required tools for replacing the PCB and the unit are shown in Table 4 1 1 Maintenance tools No 2 200 Magnetic driver Table 4 1 1 Maintenance tools Amount Purpose No 3 100 Driver No 5 200 Driver Table 4 1 2 required tools Maintenance tools Notebook Please install the maintenance utility Amount 4 Component replacement The required tools for using the maintenance utility are shown in Table 4 1 2 Purpose Refer to the chapter 5 2 for the maintenance utility Digital multimeter USB cable Note Use the specified cleaner corresponding to the toner It may cause a fire Combination pliers Handy cleaner the type corresponds to the toner E Ring pliers when using a general purpose cleaner For E ring detaching Refer to the following note Ethernet cable Cross cable 44205401TH Rev 1 63 4 Component replacement Oki Data CONFIDENTIAL 4 2 Method of component replacement 2 places of the belt unit in the direction of arrow a and hold the lever blue to remove the belt unit 3 Rotate the lock lever blue In this chapter the replacement of parts and assemblies is described by the disassemble figures 4 2 1 Belt unit Y S AVAVA Oc gt o gt
50. 25 2004 to 12 31 2049 7 Troubleshooting and repair procedure 3 The Certificate Import Wizard is displayed Install Certificate in accordance with the displayed procedure Select Automatically select the certificate store based on the types of certificate Then the Certificate will be installed automatically Welcome to the Certificate Import Wizard This wizard halos you copy certificates certificate trust lists and cortificate revocation bts from your disk to a contificate store Acertificate which is issued by a certification suthork y is a confirmabion of your identity and contains information used to protect data or to establish secure network NO Taars ore kept To continue cick Next Fee ES xk Cancel Certificate Store Costficata stores ara system arans whare certificates are kapt Windows can automatically select a certificate store or you can spedfy a location for solect the certificate store based on the type of O Pisce all certificates in the folowing store 7 5 4 5 7 The error message Name of security certificate is invalid or does not match the site name is displayed It means that the IP address of printer is different from the IP address that is described on certificate or from the IP address when the certificate is created Solution Return the IP address of printer back to the address when self sign certificate is created or to the address when CSR is created
51. After checking for the sure cable connection replace the CU PU board Service call 172 Error 173 Error The fuser thermistor has detected an abnormal temperature high temperature or low temperature Does this error recur Does this error recur Turn on the power again Replace the fuser unit Replace the low voltage power supply unit Service call 174 Error The backup roller thermistor is detected of its short circuit At high temperature Does this error recur Turn on the power again Replace the fuser unit Service call 160 Error 163 Error Toner sensor detection error 160 Y 161 M 162 C 163 K This error does not occur with the default settings Is the toner cartridge installed Is the lock lever of the toner set Does this error recur Install the toner cartridge Rotate the lock lever of toner to the lock position Turn on the power again Replace the toner sensor assembly Service call 175 Error Note The backup roller thermistor is detected of its open circuit At low temperature Does this error recur Turn on the power again Replace the fuser unit 44205401TH 147 Oki Data CONFIDENTIAL Display Service call 176 Error 177 Error The backup roller thermistor has detected an abnormal temperature high temperature or low temperature Error
52. DATA 8 Bi direction It is parallel data of 8 bits The high level is 1 and the Low level is 0 nAck PtrClk FROM PRINTER It is a signal that shows the data reception completion Busy PtrBusy FROM PRINTER It is a signal that shows if the printer is receiving the data Data cannot be received when it is at the high level PError AckDataReq FROM PRINTER The paper error is shown when it is at the high level Select Xflag FROM PRINTER When parallel interface is effective it is always in high level state nAutoFd HostBusy TO PRINTER It is used by the bidirectional communication GND Not use Signal ground FG Chassis ground 5V FROM PRINTER It cannot supply power outside GND Signal ground ninit nInit TO PRINTER The printer is initialized with the low level nFault nDataAvail FROM PRINTER When the printer is in alarm state it becomes low level GND Signal ground Not use HILEVEL FROM PRINTER It is pulled up to 5V at 3 3KQ in the printer nSelectin IEEE1284 active TO PRINTER It is used by bidirectional communication It must be low level when it is in compatible mode Notes The signal name showed in the bracket is a signal name in nibble mode e It only describes the function in compatible mode The nibble mode of IEEEstd1284 1994 regulated by Institute of El
53. Do not expose the OPC drum to the direct sunlight 3 The fuser unit will be hot Do not touch 4 Do not expose the image drum to any light for 5 minutes or longer under the normal room temperature 7 4 Preparation for troubleshooting 1 Display on the Operator Panel Error status of this printer is displayed on the LCD Liquid crystal display of the Operator Panel Take appropriate troubleshooting action in accordance with the message displayed on the LCD 44205401TH Rev 1 128 Oki Data CONFIDENTIAL 7 5 Troubleshooting method 7 Troubleshooting and repair procedure When a trouble occurs in this printer perform troubleshooting by following the steps described below Trouble occurs The trouble that is displayed by the LCD message Use the LCD message list and perform troubleshooting Refer to 7 5 1 gt Perform more detailed troubleshooting using the Troubleshooting Flow Refer to 7 5 2 Abnormal printed image and the gt trouble that is not displayed by the LCD messages Perform more detailed troubleshooting using the Troubleshooting Flow Refer to 7 5 3 7 5 1 LCD message list Initializing Panel display The L mark indicates no message in the upper row PLEASE WAIT Inspection lamp Details It is displayed until the RAM expansion of the CU program is in progress Initializi
54. Down sensor lever unified structure with the left link lever Up Down sensor Check if shape and movement of the sensor levers have any abnormality or not Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Check if the SCAN state changes or not when the incoming light is interrupted passed by using a piece of paper or the like for the transparent type sensor 10 2 Error occurs during the Down movement of the ID unit Check item 10 2 1 Check the mecha Check work nical load during the Down movement Replace the left link lever Replace the high voltage board Action to be taken at NG Mechanical load during installation and removal of the ID unit Check if abnormal heavy load is applied when removing the ID unit Replace the ID unit or replace the right left side plate Greasing to the right and left Up Down link levers Check if the slant surface of the link lever is coated by grease or not Apply grease Assembled condition of the right and left Up Down link levers Check if any part exists or not in the vicinity of link lever that hampers movement of the link lever Assemble them correctly 44205401TH Rev 1 173 Oki Data CONFIDENTIAL 7 5 2 11 Fuser unit error error 170 to 177 11 1 Error occurs immediately after the power is turned on Check item Check w
55. FFC 17 1 2 Fuse cut circuit CU PU board Upon completion of the system connection check turn off the power once and back on The check if the error occurs or not Replace the CU PU board 44205401TH Rev 1 179 Oki Data CONFIDENTIAL 7 5 2 18 Humidity sensor error error code 123 18 1 Humidity sensor error Check item 18 1 1 Check the system Check work connection Action to be taken at NG Connection between the CU PU board and Operator Panel Check if the 11 conductor FFC is connected to the OPE connector 4 of the CU PU board normally or not Check if the 11 conductor FFC is connected to the CN1 connector of the Operator Panel board normally or not Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Re connect the cable normally FFC connecting the CU PU board and the Operator Panel board Check for open circuit with VOM Check that peeling off of sheath does not occur in any cables by visual inspection Replace the FFC with the normal FFC Check item 7 Troubleshooting and repair procedure Check work 18 1 2 Environment condition Action to be taken at NG Sharp change of environment condition Is the environment condition changed sharply from a low temperature environment to a high environment condition within a short ti
56. FINE ADJ M Y R REG ADJ Y L R X FINE ADJ M XL REG ADJ M L R X FINE ADJ M X R REG ADJ C L R X FINE ADJ C Y L CRSE ADJ Y Y L CRSE ADJ Y Y R FINE ADJ C FINE ADJ C L CRSE ADJY X FINE ADJ C CRSE ADJ M Y L FINE ADJ C CRSE ADJ M Y R FINE ADJ C DENS ADJ RESULT 3 AUTO CALIBRATION Items of 3 LEVO V D OUT K LEVO V D OUT K MENU CONSUMABLE STATUS Note To reset the parameter press ENTER long 10 sec NBC MENU MENU Menu items can be selected by pressing either MENU or MENU key and executed by pressing ENTER MENU MENU MENU MENU FACTORY PRINTER STATUS MODE SET 5 Maintenance Menu Menu items can be entered by pressing of ENTER or BACK and can be selected by pressing of MENU or MENU The test can be executed by pressing ENTER and can be exited by pressing BACK ENGINE DIAG LEVEL1 MENU MENU MENU IES PARAMETER SENSOR SETTING LED HEAD DATA K IMPRESSIONS Y IMPRESSIONS MENU FACTORY MODE M IMPRESSIONS 5 C IMPRESSIONS FUSE INTACT TOTAL SHEETS CNT 6 MENU FACTORY MODE SET setting items Items of 5 FACTORY MODE FACTORY MODE SHIPPING MODE Factory working mode Releasing the Factory working mode Note To reset the parameter press ENTER long 3 sec NBC FUSE INTACT setting items Item
57. Indicates that a fatal error has occurred For detailed contents refer to Service Calls List The Fatal Errors are not supported by the various languages Wait a Moment Rebooting lt n gt Indicates the reboot of the controller unit is progress CODE is a decimal value single digit indicating cause of the reboot 0 Reboot that is resulted from a cause other than the below Reboot by the PUL command Reboot caused by the menu change Reboot caused by the network utilities including web Service Call nnn Fatal Error Indicates that a fatal error has occurred For detailed contents refer to Service Calls List The asterisk mark indicates the detailed information The Fatal Errors are not supported by the various languages Power Off On nnn Fatal Error PC nnnnnnnn LR nnnannnnn FR nnnnnnnn Indicates that a fatal error has occurred For detailed contents refer to Service Calls List nnnnnnnn indicates the detailed information The Fatal Errors are not supported by the various languages Shutting down Indicates that a printer is shutting down The shut down process is started by pressing the BACK button for more than 4 seconds upon completion of printer initialization process Power Off On 209 Download Error Indicates failure of the Media table downloading to PU Custom Media Type related The Fatal Errors are not
58. Signal Name VBUS Power supply 5V Pp TC Fr data transfer For data transfer Signal ground Shell Shell Shield Shield 4 Conector pin arrengement f L 5 Connecting device ODC authorized card reader writer Maximum current supplied to the printer 100 mA 1 Configuration 44205401TH Rev 1 15 Oki Data CONFIDENTIAL 1 5 4 Specification of parallel interface 1 5 4 1 General of parallel interface Spec IEEE1284 1994 conforming parallel interface Related mode Compatible mode nibble mode and ECP mode Data bit length Compatible 8 nibble 4 ECP 9bit 1 5 4 2 Connector and cable of parallel interface 1 Connector Printer side 36 Pole connector Female 57LE 40360 12 D56 made by DDK equivalent goods Cable side 36 Pole connector male 57FE 30360 20N D8 made by DDK equivalent goods li Pin layout seen from interface cable side nooooonooooooononnnt oooi g 2 Cable IEEE1284 1994 cable of less than 1 8m is used For avoiding noise interference please use shielded cable with the twisted pair wire 1 5 4 3 Parallel interface level 0 0V 0 8V 2 4V 5 0V Low level High level Name of signal nStrobe HostClk 1 5 4 4 Signal of interface Direction TO PRINTER 1 Configuration Function It is a pulse to read data Data is read by posterior end DATA 1
59. after the toner empty error occurs COLOR Yellow Magenta Cyan Black Replace the toner cartridge with the new toner cartridge Fuser Unit Near Life Varies Notifies the fuser unit is near its life Moreover when set as Admin Setup System Setup NearLifeLED Disable Attention LED is switched off COLOR Toner Not Installed Indicates that the toner cartridge is not installed This status is warning only COLOR Yellow Magenta Cyan Black Install the toner cartridge Be careful that the toner cartridge supplied with the product cannot be used if the toner cartridge of other supply is used 44205401TH Rev 1 134 Oki Data CONFIDENTIAL Panel display The L mark indicates no message in the upper row COLOR Image Drum Life Inspection lamp Details Indicates that the image drum has reached end of life This status warning is issued when the cover is Opened Closed once after the Image Drum Life end error is issued to recover the printer once COLOR Yellow Magenta Cyan Black Remedial measure Replace the image drum of the indicated color Panel display The L mark indicates no message in the upper row Density Black Calibration Error Inspection lamp 7 Troubleshooting and repair procedure Details Density correct
60. below and chapter 2 Counter Specifications When the units are replaced with new ones their respective counts except for Total Sheets Fed are cleared the errors being corrected Contents Count contents Fuser unit Fuser unit life count Number of print copies after the new fuser unit is installed after the data is converted to equivalent number of A4 size paper counts Belt unit Belt unit life count Number of print copies after the new belt unit is installed after the data is converted to equivalent number of A4 size paper counts ID unit Black Life count of respective Number of print copies after the ID unit Yellow ID units new ID unit is installed after the SON data is converted to equivalent ID unit Magenta number of A4 size paper counts ID unit Cyan Total number of papers Printer life count Total number of papers fed fed Print Black Number of print copies Number of print copies after the Print Yellow of each ID new ID unit is installed Print Magenta Print Cyan 44205401TH Rev 1 116 Oki Data CONFIDENTIAL 5 5 Density control manual setting 5 Maintenance Menu When a printer is shipped from the factory the automatic density correction mode has been set in Automatic If a printer is used after the density correction mode is set to Manual density may change during usage of a printer Actions to be taken when density is not normal Note Perform t
61. blur correction test function in self diagnostic mode to confirm the error See 5 3 1 6 Error solving method e CALIBRATION L or R DYNAMICRANGE L or R Check 1 When the above display appears please check the connection of sensor cable FFC When the connection is abnormal please set it properly Check 2 Please check if the surface of the sensor is dirty with the toner and paper melts etc Check 3 Please confirm if the open and close operation of sensor shutter is normal by utilization of MOTOR amp CLUTCH TEST in self diagnostic mode Exchange the shutter unit when the open and close operation is in trouble If there are no problems in check 1 2 and 3 please check the circuit Please exchange the color adjust sensor PCB relay PCB PU PCB and the cable one by one and then check if the error is displayed e BELT REFLX ERR Check 4 When this display appears please check the cleaning of the toner left on the surface of the belt after finishing the above mentioned check 1 2 and 3 Remove the belt unit and rotate the left inboard drive gear Please confirm that the surface of the belt is cleaned completely When the residual toner left on the surface of the belt could not be cleaned completely even if the drive gear is rotated please exchange the belt unit e Y or Mor C LEFT Y or Mor C RIGHT Y or M or C HORIZONTAL Check 5 When the above display appears please confirm if the toner of NG color is empty Please ex
62. cartridge with a toner cartridge for the printer Error 550 Yellow Error 551 Magenta Error 552 Cyan Error 553 Black The engine is confirmed again by cover open close And when the toner cartridges have not been exchanged it shifts to Warning And it is possible to print up to 20 Toner Regional Mismatch COLOR Please see HELP for details Indicates the toner cartridge is not for use in the printer The printer recovers from the error after replacement of the toner cartridge with a toner cartridge for the printer Error 554 Yellow Error 555 Magenta Error 556 Cyan Error 557 Black Toner Not Installed COLOR Please see HELP for details Indicates that toner cartridge is not installed Error 610 Yellow Error 611 Magenta Error 612 Cyan Error 613 Black The engine is confirmed again by cover open close And when the toner cartridges have not been exchanged it shifts to Warning And it is possible to print up to 20 44205401TH Rev 1 141 Oki Data CONFIDENTIAL Display on operator panel Open Cassette Paper Remain Y oTRAY Please see HELP for details Inspection lamp Contents Additional paper is detected when a paper jam has occurred Error 632 Tray2 Cassette Error 633 Tray3 Cassette Code nnn Open Cover Paper Remain Front Cover Please see HELP for details Additional paper is detected when a paper jam
63. displayed by incrementing them When the MENU key is pressed the test results are displayed by decrementing them Pressing the BACK key returns the screen to the state of step 2 When the CANCEL key is pressed while test is in progress while the ON LINE lamp is lighting the screen returns to the state of step 2 Remarks The following message is displayed during initialization when the cover is opened and during alarm NG DENS AD RESULT Repeat step 3 as required 5 5 Maintenance Menu Pressing the BACK key terminates the test Returns to the status of step 1 Density correction test items Display Details DENS ADJ EXECUTE Executing the density correction DENS ADJ PAR SET Setting the control values with respect to the automatic density correction DENS ADJ RESULT Referring to result of the density correction AUTO CALIBRATION Automatic setting of the density sensor sensitivity correction value 44205401TH Rev 1 109 Oki Data CONFIDENTIAL 5 3 1 8 Consumable item counter display This self diagnostic menu is used to display the consumption status of the consumable items 1 Enter the ordinary self diagnostic mode and press the MENU MENU key until CONSUMABLE STATUS is displayed in the display area Pressing the MENU key increments the test item and pressing the MENU key decrements the test item 2 When the MENU MEN
64. has occurred Error 637 JO Paper Feed Path Display on operator panel Check Paper Paper Size Error Y TRAY Please see HELP for details Inspection lamp 7 Troubleshooting and repair procedure Contents Informs that a paper of illegal size is fed from the tray Check paper in the tray or check if multiple sheets of paper are transported simultaneously by mistake or not The recovery print is executed when the cover is Opened Closed Code nnn Open Cover Paper Remain Top Cover Please see HELP for details Additional paper is detected when a paper jam has occurred Error 638 J1 Paper Transport Path Open Cover Paper Jam Front Cover Please see HELP for details Indicates that jam has occurred during feeding paper from the MP tray Error 390 MP Tray Open Cover Paper Remain Top Cover Please see HELP for details Contents Additional paper is detected when a paper jam has occurred Error 639 J2 Paper Exit Path Error 640 J4 Duplex Entry Path In case of Error code 639 paper may be left in around the side cover at the exit part Open Cassette Paper Jam TRAY Please see HELP for details Indicates that jam has occurred during feeding paper from the this tray Error 391 Tray 1 Error 392 Tray 2 Error 393 Tray 3 Open Cover Paper Jam Front Cover Please see HELP for details Indicates that jam has occurred in the paper path Error 380 Feed
65. in which paper remains inside the Duplex unit The other is the status in which paper is removed from the Duplex unit Replace the Duplex board V7Y PCB or replace the defective sensor or connection cable 44205401TH Rev 1 170 Oki Data CONFIDENTIAL 8 2 Two sided printing jam occurs during taking in the paper into Duplex unit Check item 8 2 1 Solenoid operation Check work check Action to be taken at NG Duplex solenoid Confirm that the Duplex solenoid works normally by using the Motor amp Clutch Test of the self diagnostic mode Replace the V7Y board or solenoid Separator DUP Paper unloading DUP paper taking in switching gate located immediately after the fuser unit Check visually movement of the gate by using the Motor amp Clutch Test of the self diagnostic mode EXIT SOLENOID Check if movement is unsmooth or not if amount of open close is abnormal or not Replace the separator DUP ON OFF timing of the Duplex solenoid 8 2 2 Sensor lever opera While the cover is in the opened state perform the test print and confirm if the timing to open the separator DUP is correct or not tion check Replace the WR sensor lever or solenoid Dup IN sensor lever Open the rear cover Touch the Dup IN sensor lever to check if its movement is unsmooth or not Replace the Dup IN sensor lever DUP IN sensor Confirm that th
66. initializing process It is possible to operate untill Toner Empty by pressing ONLINE switch Moreover when set as Admin Setup System Setup Near Life LED Disable Attention LED is switched off COLOR Yellow Magenta Cyan Black Remedial measure Panel display The L mark indicates no message in the upper row COLOR Waste Toner Full Replace Toner Inspection lamp 7 Troubleshooting and repair procedure Details This warning is displayed at Cover Open Close or Power OFF ON after a waste toner full error Priority 321 8 occurs Not occur for Black Yellow Displayed in a combination of other message in the first line As long as this warning is being displayed a waste toner full error occurs the printer shifts to Offline and stops each time it has printed about 20 copies COLOR Magenta Cyan Remedial measure Replace the toner cartridge of the indicated color Non OEM COLOR Toner Detected Varies Indicates the toner cartridge is not for use in the printer COLOR Yellow Magenta Cyan Black Prompt user to use the appropriate toner cartridge COLOR Toner Regional Mismatch Varies Indicates the toner cartridge is not for use in the printer COLOR Yellow Magenta Cyan Black Prompt user to use the appropriate toner cartridge Non Genuine COLOR Toner Varies
67. is jammed in the fuser unit Pull the lock levers 2 levers of the fuser unit to remove the fuser unit 7 Troubleshooting and repair procedure Set the fuser unit in the printer body and fold backward the lock lever 2 levers Lock lever of the fuser unit Blue 7 Close the top cover 44205401TH Rev 1 159 Oki Data CONFIDENTIAL Check Duplex Unit Paper Remain Check Duplex Unit Paper Jam When the above messages are displayed 1 Hold and press down the jam release lever of the Duplex unit to open the Duplex unit cover 2 Release jammed paper If you do not see the paper by closing the Duplex unit cover the paper is automatically outputted Duplex unit cover 3 Close the Duplex unit cover 7 Troubleshooting and repair procedure 44205401TH Rev 1 160 Oki Data CONFIDENTIAL 7 5 2 3 Paper feed jam error code 391 1st tray 3 1 Jam occurs immediately after the power is turned on 1st tray Check item 3 1 1 Check condition of Check work the paper running path Action to be taken at NG Paper running path of the front unit Open the front cover check if paper is not jammed in the paper running path Remove the jammed paper 3 1 2 Check condition of the mechanical parts Check the sensor levers of the paper entrance sensor 1 and the paper entrance sensor 2 Check if shape and
68. item is prohibited 44205401TH Rev 1 98 Oki Data CONFIDENTIAL 5 3 1 3 Switch scan test This self diagnostic menu is used to check the entry sensor and the switch 1 Enter the self diagnostic mode level 1 and press the MENU MENU key until SWITCH SCAN is displayed in the upper row of the display area Pressing the MENU key increments the test item and pressing the MENU key decrements the test item SWITCH SCAN 2 Press either the MENU or MENU key until the desired menu item corresponding to the unit to be tested in Table 5 3 is displayed in the lower row of the display area Pressing the MENU key increments the test item and pressing the MENU key decrements the test item 3 Pressing the ENTER key starts the test Name and present status of the corresponding unit are displayed PAPER ROMEU ish all 3s 4l Activate the respective units Figure 5 1 Status of the respective units are displayed on the corresponding areas of the LCD display Display changes depending on each sensor Refer to Table 5 3 for details 5 Maintenance Menu TONER SNS C TONER SNS M TONER SNS Y ID Up Down SNS TONER SNS K STACKER FULL SNS RFID RFID RFID COLOR M COLOR Y COLOR K HUM TEMP SNS HT FRAME THEM FUS THERM K Upper center side Am 4 oo N COVER OPEN EXIT SNS J El SW W
69. located near the IN1 Sensor 170 10 ID unit Up Down error Service call 140 to 14B ocoooccninncccnnoccconoccnnononcnnnnnnnnnnnnos eA 10 1 Error occurs during the Up movement of the ID unit 0 eee 171 10 2 Error occurs during the Down movement of the ID uniit ee 171 11 Fuser unit error error 170 10 177 aicciononioninicnioiniecc cea diante dr alos dit 172 11 1 Error occurs immediately after the power is turned ON c oooooccccccnnnccccccccnnne 172 11 2 Error occurs approx 1 minute after the power is turned on 08 172 12 Motor fan error error code 122 127 128 918 051 oooocncocccccccnnccccccnconnnancnnnos 173 12 1 The low voltage power supply fan does not rotate immediately after the power iS turned ON ocooccconccccnccnoncconnncnnnnnnnnnanc nono ncnnc conan cnncnnn cnn ncnns 173 12 2 Duplex fan does not rotate during the Duplex printing 173 12 3 All fans of the printer do not rotate ooooccccncccccccccnccocccccconnannccnnonanancccnnnnnno 173 13 Print speed is slow Performance is lOW ooonoocccccnnnnccccncnnnococcccccconanncccncnnnnnncnno 174 13 1 Print speed decreases cccccceeeeeceeeeeeeeeneeeeeeaeeceseeeecneeeeseneeessseessseeess 174 14 Option unit cannot be recognized 14 2 Option try unit cannot be recognized ocococnccninccinnonocccnncnnncncnnnnnnrnnnnc cnn 174 15 LED head cannot be recognized error code 131 132 133 134
70. lt LENGTH 2 Operating instructions 44205401TH Rev 1 32 Oki Data CONFIDENTIAL 3 Set up 3 1 Notes and precautions iii cia 32 A eastnaate 3 3 Seting Method reniras eri neta etree teeta 3 4 List of equipments and accessories 3 5 Assembling method voii NR eas 3 6 Setting content print Configuration 3 7 Connecting method siii aia 3 8 User used Paper confirmation 0 eee tee eet eter teeetaee Oki Data CONFIDENTIAL 3 1 Notes and precautions AWarning Do not set it in any high temperature locations or near any heat sources Do not set it in a place where the chemical reaction may occur laboratory etc Do not set it near any liquid that may ignite such as alcohol and thinner Do not keep it out of reach of children Do not place it on an unstable or uneven surface unstable table and slanting place etc Do not put it in direct sunshine And do not put it in a moist or dusty place Do not set it in wet or corrosive environment Do not set it in a place where may cause vibration If the printer is dropped down or the cover is damaged please pull out the power plug from the outlet and contact the customer center This may cause an electric shock fire injury Please read this manual carefully before connecting the power supply cable printer cable ground cable This may cause fire Do not insert any foreign objects into the vent hole This may cause an ele
71. movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever 3 1 3 Check condition of electrical parts Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the Maintenance Menu SWITCH SCAN function Replace either the CU PU board or the front sensor board RSF PCB or connection cable Check output signal level of the paper entrance sensor 1 and that of the paper entrance sensor 2 Check for the following signals at the FSNS connector 3 of the CU PU board Pin 4 Paper entrance sensor 1 Pin 3 Paper entrance sensor 2 Confirm that the above signal levels change when the sensor lever is operated Replace the front sensor board RSF PCB Check the power voltages supplied to the front sensor board RSF PCB Check the 5V power at the FSNS connector 3 of the front sensor board RSF PCB Pin 1 5V power supply Pin 5 OVL Replace the connection cable 7 Troubleshooting and repair procedure 3 2 Jam occurs immediately after the paper feed is started 1st tray Check item 3 2 1 Check condition of Check work the paper running path Action to be taken at NG Paper running path of the front unit Check if paper is jammed or not in the paper running path Remove the jammed paper 3 2 2 Check condition of the mechanical pa
72. narrow room for a long time Do not place it close to strong magnetic fields and noise source Do not place it next to the monitor and television Hold tightly the both sides of the printer when you move the printer Because the weight of the printer is approximately 33kg in a state of packing it needs more than two adults to lift it up Do not come close to the paper exit part while printing This may cause injury Please explain the safety precautions about installation and handling with showing the all precautions in user s manual to customer Especially the details about power supply cable and the ground cable must be explained completely 44205401TH Rev 1 34 Oki Data CONFIDENTIAL 3 Set up 3 2 Unpack method Because the weight of the printer without Duplex unit is approximately 33kg in a state of packing it needs more than two adults to lift it up e Take out the gripe on each side as shown in the following figure and lift the cardboard box up Gripe Four gripes on all sides 44205401TH Rev 1 35 Oki Data CONFIDENTIAL 3 3 Setting method 3 Set up e Set the printer under these conditions Surrounding environment 10 32 C Surrounding humidity 20 80 RH Relative humidity Highest wet bulb temperature 25 C e Protect the printer from dew formation e Use the humidifier or the static electricity prevention mats etc when setting the printer in the envi
73. not supplied from the Duplex unit to the regist roller Check item Check work 8 5 1 Clutch operation check Replace the Duplex board V7Y PCB or replace the defective sensor or connection cable Action to be taken at NG Duplex clutch Confirm that the Duplex clutch works normally by using the Motor amp Clutch Test of the self diagnostic mode Confirm it by listening to the sound Replace the V7Y board or clutch 7 Troubleshooting and repair procedure 7 5 2 9 Paper size error error code 400 9 1 Jam occurs when paper end is located near the IN1 sensor Check item Check work 9 1 1 Check paper feed condition Action to be taken at NG Multifeed of papers Open the front cover and check if multifeed of papers occurs or not If the multifeed occurs again after the jammed paper is removed replace the flap of the tray in use Paper size Does the paper size specified for print match the paper size of paper stuck in the tray Change the specified paper size or size of paper inside the tray Paper entrance sensor 1 Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever 44205401TH Rev 1 172 Oki Data CONFIDENTIAL 7 5 2 10 ID unit Up Down error Service call 140 to 143 10 1 Error occurs during the Up movement of the ID unit Ch
74. of O Pisce al certificates in the Flowing store Cos mee Ca 44205401TH Rev 1 197 Oki Data CONFIDENTIAL 7 5 4 5 Other questionnaires Other probable questionnaires are described below 7 5 4 5 1 Time required for creation of Certificate It takes several ten seconds for creation of Certificate 7 5 4 5 2 Communication time when the encryption function is enabled A time longer than the ordinary communication time is required for communication when the encryption function is used 7 5 4 5 3 Can the encrypted printing be performed by any printer other than IPP Answer Any printer other than IPP cannot encrypt printing Only the IPP printing can encrypt printing 7 5 4 5 4 What will happen if SSL TLS is turned OFF after Certificate has been created or installed Answer Certificate will be kept saved as it is If SSL TLS is turned ON again the Certificate becomes usable 7 5 4 5 5 Want to change the port number Answer The port number during the SSL TLS communication is fixed to 443 It cannot be changed 7 Troubleshooting and repair procedure 7 5 4 5 6 The error message The security certificate was issued by a company you have not chosen to trust View the certificate to determine whether you want to trust the certifying authority is displayed If this error is indicated it means that the certificate which is installed in a printer is self sign certificate In the case of self sig
75. open circuit with VOM as follows Remove the motor cable at the board end Measure resistance between the respective pins of the removed cable and FG with VOM Perform the visual check and measure resistance Replace the motor cable Re connect the cable for normal conditions 2 2 2 Check loss of sync Operating conditions of the respective motors Check if operations of the respective motors are normal or not by using the self diagnostic mode Check if any load exists or not Buzzer sound when an error occurs hronization of motor Abnormal load of the consumable item Replace the corresponding consumable item If any attempt of using new part as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 44205401TH Rev 1 153 Oki Data CONFIDENTIAL Check item 2 2 3 Check the jumping Check work Action to be taken at NG phenomena of gear tooth Abnormal load of the consumable item Operating conditions of the respective motors Check if operations of the respective motors are normal or not by using the self diagnostic mode Check if any load exists or not Buzz buzz sound is generated when an error occurs Replace the corresponding consumable item If any attempt of using new part as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Installation condition of each
76. operational counts are reset so that the count value of old consumable part is not added The check mode is terminated when the power is turned off The check mode is disabled when the power is turned on next time No Personality Selecting No restores the last menu view Selecting Yes exits the menu starting formatting an SD card installed in the printer Display condition The printer has an SD Card Boot Menu Storage Setup Enable SD Card is set to Yes With Boot Menu Storage Setup Enable Initialization set to Yes the option can be displayed XPS Enable Disable IBM 5577 Enable Disable IBM PPR III XL Enable Disable EPSON FX Enable Disable HP GL 2 Enable Disable Changes the default of Support PDL per brand PDL which is Disable in this menu is not displayed at Print Setup Personality of Function menu INVALID DATA shows up and received data is abandoned when print data of PDL which is Disable is received 44205401TH Rev 1 92 Oki Data CONFIDENTIAL Category Change Password Item 1st Line Value 2nd Line oF Raton O Changes the password When the ENTER switch is pressed after entering in this menu the messages NEW PASSWORD and VERIFY PASSWORD are displayed enabling user to enter a new password New Password Sets the new password to enter the maintenance menu A password can be entered in the
77. path or not Remove the rear panel and re install it Paper running path of unloading unit Check that any mechanical load does not exist that hampers the smooth movement of paper in the paper running path of the paper unloading unit by the visual inspection Check if the paper unloading motor becomes difficult to rotate or not Correct the portion that becomes mechanical load 7 2 4 Check the system connection Fuser motor drive cable Check the connection condition of the cables CU PU board DCHEAT connector 3 Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Replace the cable with the good cable that normalizes the connection condition Fuser motor Replace the fuser motor 44205401TH Rev 1 169 Oki Data CONFIDENTIAL 7 3 Paper unloading jam occurs in the middle of paper running path Check item Check work 7 3 1 Motor operation check Action to be taken at NG Fuser motor Confirm that the fuser motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Check if any load exists or not Replace the CU PU board or fuser motor or fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Mainte
78. range of 6 to 12 digit alphanumeric Verify Password Prompting user to verify the new password that has been set by NEWPASSWORD to enter the system maintenance menu A password can be entered in the range of 6 to 12 digit alphanumeric Diagnostic Mode Enters the self diagnostic mode 5 Maintenance Menu 44205401TH Rev 1 93 Oki Data CONFIDENTIAL 5 2 Maintenance Utilities 5 Maintenance Menu The maintenance utilities enables user to perform the adjustment shown in Table 5 2 Details of the maintenance utilities are available in the following documents 1 Maintenance Utilities Operation Manual 42678801 FUOI Ver24 0 and higher Japanese 42678801 FUO2 Ver24 0 and higher English 2 The maintenance utilities programs shown below Applicable OS Model number Win9X Me NT 2000 XP MuWin zip 42678801FW01 Ver1 25 0 and Japanese English higher Adjustment contents Board replacement Copies the PU part EEPROM data and CU part EEPROM setup value of the board Adjustment objective Copies the EEPROM data of existing board to the new board when the existing board needs to be replaced with the new board during maintenance Serial number information setting Re writing the printer serial number saved in PU part and re writing the printer serial numberselections output mode and printer serial number that are saved in CU part Adjustment objective When c
79. replacement board by using the board replacement function of Maintenance Utility Maintenance Utilities Operation Manual section 2 4 1 1 9 Board replacement function With the function but separately from this operation configure the EEPROM with the information that could not be taken from the board being replaced with Configure the PU part serial number setting Maintenance Utilities Operation Manual section 2 4 1 1 9 5 and switching to the Shipping mode Maintenance Utilities Operation Manual section 2 4 1 1 9 6 on an appropriate setting window when the untaken information is PU part EEPROM information and the CU part serial number information setting Maintenance Utilities Operation Manual section 2 4 1 1 9 4 when the untaken information is CU part EEPROM setting information Note When obtaining and copying the EEPROM information by using the Maintenance Utilities set the printer into the Forced ONLINE mode by following the procedure described below If the printer is in the error state the error display is issued even during the forced ONLINE mode 1 When turning on the printer power keep pressing BACK MENU ENTER until Status Mode is displayed on the operator panel Fuser unit Not required Belt unit Not required 2 If the printer is normal ON LINE display is shown If the printer has an error the error display is shown However the printer has entered the ON LINE state in which communication is ena
80. required Memo lf the media weight is set as Heavy or Ultra Heavy1 2 3 or the media type is set as label paper the print speed would be reduced 44205401TH Rev 1 60 Oki Data CONFIDENTIAL 4 Component replacement In this chapter the procedures for replacement of part and assembly and unit are described The replacement procedure is described by removal of the parts Please install the new parts with following the replacement procedure in reverse order The parts such as D 2 shown in this manual are different from the parts used in the Disassembly for Maintenance figure 44205401TL and RSPL 44205401TR 4 1 Precautions on component replacement 62 4 2 Method of component replacement 43 OIM POS emisarios Oki Data CONFIDENTIAL 4 1 Precautions on component replacement 4 Component replacement 1 Remove the AC cord and the interface cable before replacing the parts a Remove the AC cord according to the following procedure Switch the power switch of printer off O Disconnect the AC insertion plug of the AC power cord from the AC power source Disconnect the earth wire from the earth terminal of the AC power source outlet Disconnect the AC cord and the interface cable with the printer A Warning There is a risk of electric shock during replacement of the low voltage power supply Use insulating gloves or avoid direct contact with any conducting part
81. si Bnjd Bunoys wajsks A004 910N LNO JOJ99UUO9 4 1 YUN JesNy Y OL 9N9 104 Bnid Buoys eal val gt Mu g9d Nd 94 JO J0J99UU09 YIMOd 24 OL 216 44205401TH Rev 1 Oki Data CONFIDENTIAL 12 Transfer belt unit Transfer belt unit for consumable parts Fuse LP a A SE ae ts Relay PCB Contactor point Contactor point Transfer belt unit 8 Connection diagrams 44205401TH Rev 1 2171 Oki Data CONFIDENTIAL 8 Connection diagrams 8 3 F W version number 8 3 1 ROM control number ROM CU F W NE F W PU F W nameplate hm Lee im version Date number File NIC Web File fill out Rev F W Page Rev version 2009 10 21 D1 01 FE 01 02 ES 44205401TH Rev 1 218 Oki Data CONFIDENTIAL 8 Connection diagrams 8 3 2 ROM version check and display 8 3 3 PCB Maintenance Indication Stamp 1 Perform the menu map printing and confirm that the F W version number has The specified article numbers are stamped in the PCB Maintenance Indication column on been upgraded the CU PU PCB in accordance with the table shown below 2 Fill out the ROM label that is attached to the location shown below in accordance with the downloaded F W version number
82. supported by the various languages 44205401TH Rev 1 144 Oki Data CONFIDENTIAL Display Restart the printer 002 Error 007 Error 009 Error 011 Error Table 7 1 2 Service Call Error List CPU Exception Error details Does the error display recur Remedial measure If the RAM DIMM is installed remove it and turn off the power of the printer and back on Replace the CU PU board Re install the RAM DIMM Replace the RAM DIMM Display Restart the printer 072 Error Xx Engine I F Error I F error between PU and CU 7 Troubleshooting and repair procedure Error details Is the CU PU assembly installed normally Does the printer recover from the error when the CU PU board is replaced Remedial measure Re install the CU PU assembly normally Replace the CU PU board Service call 020 Error CU ROM Hash Check Error Does the error display recur Turn off the power of the printer and back on Replace the CU PU board Service call 030 Error CU RAM Check Error Does the error display recur Turn off the power of the printer and back on Replace the CU PU board Service call 031 Error CU Optional RAM Check Error Is installation of the RAM DIMM normal Does the printer recover from the error when the RAM DIMM is replaced Re install the RAM DIMM Replace the RAM DIMM Replace the CU PU board
83. test This self diagnostic menu item is used for the color registration error adjustment and to investigate cause of the error of a printer If the color registration error is recognized by the color registration correction test correct it by following section 2 Color registration correction method overview 1 Enter the self diagnostic mode level 1 and keep pressing the MENU or MENU key until the following message is displayed REG AD UST TEST 2 When the ENTER key is pressed the following message is displayed Keep pressing the MENU or MENU key until the target item is displayed REG ADJ UST TEST REG AD EXECUTE 3 When the ENTER key is pressed test of the item that is displayed on the panel is executed lt lt During execution of REG ADJ EXECUTE gt gt The color registration correction test is executed The ONLINE lamp flashes When the test is complete the test result OK or error name is displayed in the upper row of the display area and RESULT is displayed in the lower row of the display area OK REG AD RESULT When the MENU key is pressed the test results are displayed by incrementing them When the MENU key is pressed the test results are displayed by decrementing them Pressing the BACK key returns the screen to the state of step 2 Remarks The following message is displayed during initialization when the cover is opened a
84. the Media Weight 7 Troubleshooting and repair procedure 7 5 2 14 Option unit cannot be recognized 14 1 Duplex unit cannot be recognized Check item 14 1 1 Duplex board Check work Action to be taken at NG Duplex unit Check if the Duplex unit of C711 specification is being used or not Replace the Duplex unit 14 1 2 Check the system connection Check the system connection from the CU PU board to the Duplex board V7Y PCB Check that the cable between the CU PU board option connector 0 to the Duplex board is normally connected Correct the connections Square connector connecting the Duplex unit to the printer Check if any foreign material exists in the connecting portion of the square connector Remove the foreign material Square connector connecting the Duplex unit to the printer Is the terminals of the square connector damaged Replace the connector 14 1 3 Check the control signals Check the control signal that is output from the CU PU board to the Duplex board V7Y PCB Check the control signal that is output from the CU PU board option connector 0 Pin 6 TXD PU gt DUP Pin 4 RXD DUP gt PU 14 2 Option try unit cannot be recognized Check item 14 2 1 Option try board Check work Replace the CU PU board Action to be taken at NG Option try unit Check if the option try unit of C711 s
85. the printer and turn the power on Note l the message Service Call 182 Fatal Error or Service Call 183 Fatal Error is displayed reinstall the optional tray unit 1 4 Print the setting content and confirm if the option tray unit is installed properly Print the setting content with following the procedure in chapter 3 6 Confirm the content of tray 2 or tray 3 is display in header part Unit of Measurement millimeter Tray1 Config Paper Size Cassette Size Media Type Plain edia Weight Medium Light Tray2 Config Paper size Cassette Size Media Type Plain Media Weight Medium Light Note f the content of tray 2 or tray 3 is not displayed reinstall the second tray unit 3 Set up 1 5 Set the number of tray by the printer driver The printer driver setup for recognizing the option tray unit is required If the printer driver is not set up please set up the printer driver completely referring to the user s manual Setup firstly and then finish the following setting procedure Note The authority of the computer administrator is required For windows PS printer driver Gerena Shang Pons Avenged Color Management Secuty Drace Settings Available PostScript Memory 22767 KD Output Protocet IRCE Send CTRL D Before Each Job Nd Serd CTRL D Alter Each Jot Yes Convent Gray Text to Postscript Gray No Corveert Geay Graphics to PostScnpt Geay No Add Euro Currency Sym
86. unit 100V system 230V system Measure the AC voltage supplied Check the power voltage setting of the equipment in use Check the shorting plug that is used for selection of the voltage power supplies CN6 Shorting plug is Used Not used 100V system 230V system Set the low voltage power supply setting 5V power and 24V power that are supplied to the CU PU board Check the power supply voltages at the POWER connector of the CU PU board The follow voltage must appear respectively Pins 7 8 and9 24V Pin 1 2 and 3 5V Pin 4 5 and 6 OVL Pins 10 11 and 12 OVP Replace the low voltage power supply 2 1 2 Check the system connection Connection condition of Operator Panel Check contents of 1 1 Any operation of a printer will not start until the Operator Panel is detected and is started of its operation Follow the contents of 1 1 2 2 Abnormal sound is Check item 7 Troubleshooting and repair procedure heard Check work 2 2 1 Check loss of synchronization of motor Driver error Action to be taken at NG Operating conditions of the respective motors Check if operations of the respective motors are normal or not by using the self diagnostic mode Check if any load exists or not Buzzer sound when an error occurs Replace the CU PU board Condition of the motor cable Check for normal wiring conditions of the respective motors at
87. 00 pages black 11 500 pages color For the first new drum about 10 200 pages black 10 700 pages color Image drum operation life 20 000 pages when 3 pages job 12 000 pages when 1 page job 27 000 pages when continuously print Drum count all reset Transcribing belt operation life 60 000 pages A4 transverse size when 3 pages job count auto reset Fuser operation life 60 000 pages A4 size count auto reset Operation sound During operation 54dBA ISO 7779 front without option unit During standby 37dB ISO 7779 front Power save mode Background level 1 Configuration Paper handling Paper size Paper stack capacity 1st tray Legal Universal cassette 530 pieces 70kg Paper stack capacity optional tray Legal Universal cassette 530 pieces 70kg Paper stack capacity Manual auto Standard multipurpose tray or 100 pieces 70kg or 10 pieces of envelop Paper rejection 350 pieces 70kg facedown 100 pieces 70kg faceup tray Duplex Standard Option A4 A5 B5 A6 letter legal 13 13 5 14 Executive post card return post card custom envelope Index card 3x5in Photo size 4x6 5x7in The paper of A6 cannot be used in tray 1 2 3 The post card return post card and envelope can be used in MPT only As for custom the available size can be adjusted by using different tray The length is up to 1321mm
88. 121Z34 Spacer Coupling Gear Idle DrumZ24 102 EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the end surface EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the whole circle of hatched areas EM 30L Class F Apply a large amount of MOLYKOTE EM 30L to the gear teeth 120deg or more Stopper GearlD EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the end surface Gear Idle Z44 4 Component replacement 2 3 44259101PA Plate Assy Side R Grease prohibition at the posts Grease prohibition at the gears Gear Idle Exit 237 Gear Planet Assy EM 30L Class F Apply a large amount of MOLYKOTE EM 30L to the whole circle of gear teeth 44205401TH Rev 1 82 4 Component replacement Oki Data CONFIDENTIAL 4 44259101PA Plate Assy Side R 5 44259101PA Plate Assy Side R EM 30L Class C EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the hatched area EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to gear teeth tops Apply a normal amount of MOLYKOTE EM 30L to bearing portion EM 30L Class A Apply a small amount of MOLYKOTE EM 30L Class C EM 30L to the hatched areas Apply a normal amount of MOLYKOTE EM 30L to gear teeth of hatched area Gear LiftUpLinkR Z56 Gear LiftUpR Z32 Gear Liftup 2121Z34 f Co Link Lift
89. 2 1 Check OS Operating System The IPP print encryption function is supported by Windows 2000 Windows XP Windows 2003 Server and Windows Vista only It is not supported by other operating systems 7 5 4 2 2 Is the Printer created Printer may not be created normally To use the IPP print encryption function the Printer must have been created by setting port to URL HYPERLINK https lt https lt printer IP address gt ipp when creating the Printer For more details of Printer creation method refer to the User s Manual Advanced edition 7 5 4 2 3 Is the IPP setup Enabled The IPP setup may not be set to Enable As the default setting of printer IPP has been set to Disable To use the IPP print encryption function the IPP setup must have been set to Enable For the method of changing the IPP setup refer to the User s Manual Advanced edition 44205401TH Rev 1 1951 Oki Data CONFIDENTIAL 7 5 4 3 Cannot create Certificate When Certificate cannot be created the following causes are probable Take an appropriate measure by referring to the following items Required input items are not fully entered Refer to section 7 5 4 3 1 Required input items are not fully entered The printer is printing Refer to section 7 5 4 3 2 The printer is printing 7 5 4 3 1 Required input items are not fully entered Unless all of the required input items are fully entered Certificate
90. 205401TH Rev 1 135 Oki Data CONFIDENTIAL Panel display The L mark indicates no message in the upper row Sensor Calibration Error Inspection lamp Details Sensor adjustment error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment Remedial measure 0 Registration Error lt n gt Color registration correction error Indicates that an error has occurred during the coarse adjustment or in the main scanning line correction Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment n 2 Yellow 3 Magenta 4 Cyan Panel display The L mark indicates no message in the upper row TRAY Empty Inspection lamp 7 Troubleshooting and repair procedure Details Indicates that the tray runs out of paper Warning only is issued until the tray that runs out paper is specified for print TRAY Tray 1 Tray 2 Tray 3 MP Tray Remedial measure Feed paper to the indicated tray File System is Full Varies Indicates that the file system that has been constructed on the recording device SD Memory Card FLASH runs out of free sp
91. 3 F5 fuse of the CU PU board Check if F3 F5 has blown out or not Replace CU PU board 1 1 2 Check the system connection Connection between the low voltage power supply unit and the CU PU board Check if the cable from the low voltage power supply to the POWER connector 7 of the CU PU board is normally connected or not Check if the connector is connected only in the half way or not and check if the connector is inserted in slanted angle or not Re connect the cable normally Check item 7 Troubleshooting and repair procedure Check work 1 1 3 Check the peripherals of the power supplies Action to be taken at NG Primary AC power source that is connected to the printer Check the supplied voltage of the AC power source Supply the AC power Voltage setting of the lower voltage power supply unit 100V system 230V system Measure the AC voltage supplied Check the power voltage setting of the equipment in use Check the shorting plug that is used for selection of the voltage power supplies Shorting plug is Used Not used 100V system 230V system Set the low voltage power supply setting 5V power that is supplied to the CU PU board Check for the 5V power supply at pin 1 2 3 of the POWER connector 2 of the CU PU board Replace the low voltage power supply 3 3V power that is supplied to the Operator Panel Check for the 3 3V power supply a
92. 5 4 2 Print operation is not possible If print operation is not possible by using the encrypted IPP printer check the followings Establish connection by https lt printer IP address gt 1 If the printer setting page is displayed the followings are probable Take an appropriate measure by referring to the following items Certificate is not created yet Or failed to create certificate Refer to section 7 5 4 1 1 Is the certificate created Certificate has been created but the SSL TLS setting is turned off gt Refer to section 7 5 4 1 2 Is the SSL TLS setting set to ON 2 If the printer setting page is not displayed the followings are probable Take an appropriate measure by referring to the following items Version number of the browser is old Refer to section 7 5 4 1 3 Check version number of the Web browser Encryption strength has been set to Strong gt Refer to section 7 5 4 1 4 Check encryption strength of a printer Compatibility problem The OS does not support the IPP encrypted printing Refer to section 7 5 4 2 1 Check OS Operating System IPP encrypted printer is not created yet Refer to section 7 5 4 2 2 Is the Printer created IPP setup of the Printer is not Enabled Refer to section 7 5 4 2 3 Is the IPP setting set to Enabled The key exchange system of a printer is not supported by the browser 7 Troubleshooting and repair procedure 7 5 4
93. 7 Troubleshooting and repair procedure 44205401TH Rev 1 156 Oki Data CONFIDENTIAL Open Cover Paper Remain Front Cover Open Cover Paper Jam Front Cover When the above messages are displayed 1 Open the multipurpose tray 3 Slowly pull out the jammed paper If you see the top edge of paper Front cover 2 If you do not see the top edge of paper 4 Close the front cover 7 Troubleshooting and repair procedure 5 Close the multipurpose tray 44205401TH Rev 1 1577 7 Troubleshooting and repair procedure 3 2Uninstall the four image drum cartridges and put them on a flat table Oki Data CONFIDENTIAL D gt E 5 Q SLR o gt 6 cu O vo ag 8 Oar lt JE 3 3 3 Of 6 c opo vo aoa S Ono E When the above messages are displayed 1 Open the top cover 4 Cover the uninstalled image drum cartridges with black paper NN gt NS Y AN NS y OPEN buttom 5 a If you see the top edge of paper Pull up the jammed paper slowly 2 Touch the screw with a hand to discharge static 158 44205401TH Rev 1 Oki Data CONFIDENTIAL b If you do not see the top edge of paper Pull up the jammed paper slowly while pushing the jam release lever of the fuser unit Lock lever of the fuser unit Blue c If paper
94. 75 Error xxxxxxxx Video Error Error is detected when expanding the video data Is the CU PU assembly installed normally Re install the CU PU assembly normally Replace the CU PU board 44205401TH Rev 1 145 Oki Data CONFIDENTIAL Display Service call 081 Error Parameter integrity check Error details Either EEPROM or Flash ROM cannot read write normally Remedial measure Turn the printer power off and then back on If the error symptom remains unchanged replace the CU PU board Display Service call 123 Error Environment humidity is abnormal Humidity sensor is not connected 7 Troubleshooting and repair procedure Error details Does this error recur Remedial measure Turn off the power of the printer and back on Replace the control panel board Service call 104 Error Read write error of the engine EEPROM is detected Does this error recur Turn off the power of the printer and back on Replace the CU PU board Service call 124 Error Environment temperature is abnormal Does this error recur Turn off the power of the printer and back on Replace the control panel board Service call 106 Error Engine control logic has an error Does this error recur Turn off the power of the printer and back on Replace the CU PU board Service call 111 Error Duplex unit for
95. Assy into guide eject lower and guide eject upper 3 Remove the gear idle eject O O and remove the shaft Assy eject FU and shaft Assy eject FD Remove the lever eject sensor and eject sensor 0 S 4 Component replacement 44205401TH Rev 1 79 Oki Data CONFIDENTIAL 4 Component replacement 4 3 Oiling spots This chapter shows the oiling spots Do not oil the other spots that are not shown here It is not necessary to inject the machine oil during disassembling However please add the specified oil when you wipe the oil off Oiling operation 1 Oil type and name EM 30L MOLYKOTE HP 300 MOLYKOTE PM Pan motor oil 10W 40 or ZOA 10W 30 2 Grease limit sample Amount of grease cc W mm 44205401TH Rev 1 80 4 Component replacement Oki Data CONFIDENTIAL 44259301PA Gear Assy HP 2 1 44259101PA Plate Assy Side R EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the whole circle of hatched areas Holder Gear A EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the whole circle of hatched areas Bracket Inner Caulking 44205401TH Rev 1 81 Oki Data CONFIDENTIAL 2 44259101PA Plate Assy Side R EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the end surface Grease prohibition Gear LiftUp 2
96. C voltage for heater is normally supplied or not Power supply CN2 connector between pin 1 and pin 2 and between pin 3 and pin 4 Replace the low voltage power supply Heater ON signal that is output from PU to the low voltage power supply Check that the heater ON signal goes active at the warming up timing or not L active while ON Power connector 7 of the CU PU board between pin 14 and pin 15 Replace the CU PU board 44205401TH Rev 1 174 Oki Data CONFIDENTIAL 7 5 2 12 Motor fan error error code 122 127 128 918 051 12 1 The low voltage power supply fan does not rotate immediately after the power is turned on Check item 12 1 1 Cable connection Check work condition and wiring condition Action to be taken at NG Cable connection condition and wiring condition of the low voltage power supply fan and those of the fuser fan Check if the connectors are connected normally or not Check if extra length of the cables does not touch the fan blade or not 12 2 Duplex fan does not rotate during the Duplex printing Check item 12 1 2 Cable connection Cable connection condition and wiring condition of the Duplex fan Check work condition and wiring condition Check if the connectors are connected normally or not Check if extra length of the cables does not touch the fan blade or not Correct the connection conditio
97. CB 6 Toner Low Sensor PCB CITH501 CN501 GP501 ogos R604 11 Po oo R608 R652 R511 El R616 R615 R636 R635 Py a B 8 44205401TH Rev 1 914 Oki Data CONFIDENTIAL 8 Connection diagrams 7 Entrance Sensor PCB 9 High Voltage Power Supply PCB 44205401TH Rev 1 215 8 Connection diagrams Oki Data CONFIDENTIAL 11 ID unit 10 Low Voltage Power Supply PCB Contactor point ea ID unit for consumable parts Fuse Contactor point Toner Low Sensor PCB PRZ PCB eae pejunow jou si Bn d Buoys weajs s AQEZ pelunow
98. DENTIAL Troubleshooting and repair procedure 7 1 Before starting the repair work ooooccionccnnnccconocncnocancnnnrnncnnannonnns 128 7 2 Confirmation items before taking corrective action against abnormallleS a 128 7 3 Precautions when taking corrective action against abnormality 128 7 4 Preparation for troubleshooting cc eeeceeeeeeeeeenneeeeeneeeeeneeeens 128 7 5 Troubleshooting method kirssa 129 T FUSE CHECK iaa 202 7 7 Paper cassette switches versus Paper size Correspondence tableside niini 203 Oki Data CONFIDENTIAL 7 Troubleshooting and repair procedure 7 1 Before starting the repair work 1 Confirm the basic check inspection points described in User s Manual 2 Get the information status from client at the time when the trouble has occurred as much in details as possible 3 Create the status close to the user s status when the trouble has occurred and inspect a printer in that status 7 2 Confirmation items before taking corrective action against abnormalities 1 Is the usage environment of a printer normal 2 Are the consumable items toner drum cartridge replaced normally 3 Is the print media paper normal Refer to Specifications Paper in User s Manual 4 Is the drum cartridge installed normally 7 3 Precautions when taking corrective action against abnormality 1 Do not touch the OPC drum surface with your hand or any foreign materials 2
99. E WR POINT 2 When the ENTER key is pressed the following message is displayed Keep pressing the MENU or MENU key until the target item refer to the table below is displayed REV TBL H a STOP Not to continue CONTINUANCE 00H FFH To continue Correction value Setting of valid invalid of continuance when drum comes to end of its life The correction value is added to the existing write down position BOTTOM WRT POINT TONER SENSOR TBL H e ea ENABLE 3 When the ENTER key is pressed the following message is displayed Pressing the MENU key increments the setting value Pressing the MENU key decrements the setting value 4 While the desired setting value is being displayed press the ENTER key for long period 3 seconds that registers the displayed value in EEPROM Returns to the status of step 2 Repeat steps 2 to 4 as required Pressing the BACK key terminates except the status of step 4 the setting Returns to the status of step 1 Display Setting value TONER SENSOR ENABLE DISABLE Operation at the setting value Detects Not to detect Function Valid Invalid of toner sensor operation BELT UNIT CHECK ENABLE Checks DISABLE Not to check Valid Invalid of belt installation check operation 00H FFH Cut value Amount of cut at the rear end of a paper is set
100. EDIA_SIZE MEDIA_TYPE Press ONLINE Button Please see HELP for details Inspection lamp 7 Troubleshooting and repair procedure Contents Indicates unmatch between the media type in the tray and the print data occurs Prompt user to insert paper in the tray Error 660 MP Tray Unit of paper size in the Custom mode follows the unit specified display unit menu setting of the MP tray unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver ex 210 x 297mm 8 5 x 11 0 inch User is requested to change paper of the tray and press the ON LINE key Code nnn Change Paper in TRAY MEDIA_SIZE MEDIA_TYPE Press ONLINE Button Please see HELP for details Indicates that the paper size of the tray or the paper size and the media type do not match the print data Prompt user to insert paper in the tray Error 461 Tray 1 Error 462 Tray 2 Error 462 Tray 3 Unit of paper size in the Custom mode follows the unit specified display unit menu setting of the MP tray unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver ex 210 x 297mm 8 5 x 11 0 inch User is requested to change paper of the tray and press the ON LINE key 44205401TH Rev 1 139 Oki Data CONFIDENTIAL Display on operator panel Change Paper in MPTra
101. FIDENTIAL 3 Set up 3 8 User used Paper confirmation Load the paper used by user set the media type weight print the setting content demo and confirm if the toner is chipped off settings of control panel Plain paper Thickness 55 64kg 64 74g m Media weight Thickness of paper Light 65 70kg 75 82g m Medium Light 71 89kg 83 104g m Medium 90 103kg 105 120g m Heavy 104 162kg 121 188g m Ultra heavy1 163 189kg 189 220g m Ultra heavy2 190 215kg 221 250g m Ultra heavy3 Media type Type of paper Plain paper Thickness of paper settings of printer driver Medium Light Ultra heavy1 Ultra heavy2 Ultra heavy3 Post card Envelope Label paper Less than 0 1 0 17mm Heavy 0 17 0 2mm Ultra heavy1 Label paper Label paper1 Label paper2 1 The factory default setting of media type of the printer is set as plain paper 2 The thickness and type of paper could be set by control panel and printer driver The settings set by printed driver have priority When Paper feed method is selected as Auto select or Paper thickness is set as print setting in the printer driver the print operation is set by control panel 3 The thickness of the paper for duplex printing is 55 189kg 64 220g m 4 The setting of media weight and media type for postcard and envelope is not
102. OWN RFID COLOR 1 PE_PNE_CVO PU Mi UP T T PAPER ROUTE MENU MENU MOTOR amp CLUTCH TEST ID MOTOR BELT MOTOR FUSER MOTOR REGIST MOTOR T1 HOPPING MOTOR FRONT MOTOR REGIST SHUTTER EXIT SOLENOID DUPLEX MOTOR DUPLEX CLUTCH T2 HOPPING MOTOR T2 FEED CLUTCH T3 HOPPING MOTOR T3 FEED CLUTCH PE_PNE_CVO T3 HOP_LF_FED T3 CASSETTE SIZE DUP IN_FNT DUP SK_CVO Note For details refer to the Switch Scan test sheet ID UP DOWN LV FAN TEST FUSER FAN TEST DUPLEX FAN TEST ID FAN TEST Note If ENTER is pressed long 2 sec when selecting a motor the motor keeps running MENU MENU MENU REG ADJUST MENU DENS ADJ TEST MENU MENU REG ADJ RESULT 2 DENS ADJ EXECUTE DENS ADJ PAR SET BLT REFLECT TEST DUPLEX 1 1 TRAY2 and DUPLEX are displayed when they are installed Density test result display item Color registration correction test result display item Items of 2 REG ADJ RSLT SNS CARIBRAT L FINE ADJ Y ML SNS CARIBRAT R FINE ADJ Y YU D RANGE L Y M C FINE ADJ Y eR D RANGE R Y M C FINE ADJ Y R CRSE ADJ Y L R X FINE ADJ Y pel CRSE ADJ M L R X FINE ADJ Y POR CRSE ADJ C L R X FINE ADJ M vE FINE ADJ Y L R X FINE ADJ M E FINE ADJ M L R X FINE ADJ M WR FINE ADJ C L R X
103. Oki Data CONFIDENTIAL Panel display The L mark indicates no message in the upper row Checking Sectors nnn Inspection lamp Details Displays that a sector of SD Card is being checked Check process of the sector is valid to start from Storage Setup Check All Sectors of Boot Menu nnn Percentage of checked capacity Program Update Mode Indicates that the printer has entered in the dedicated mode for upgrading the NIC program controller firmware version Wait a Moment Program Data Received Indicates that reception of the NIC program data for upgrading is in progress Panel display The L mark indicates no message in the upper row PU Flash Error Inspection lamp 7 Troubleshooting and repair procedure Details Indicates that the PU firmware has started up in the Loader mode It is indicated when the PU firmware has returned 00 00 00 against the Leisus command VERSIONR 01H requesting PU firmware version information supplied from the CU firmware at power on When initialization is finished it is switched to the Priority 251 status This error can occur in the user environment If this error occurs maintenance by a maintenance engineer is required Same as S C Wait a Moment Program Data Received OK Indicates that reception of the NIC program data for upgrading is complete Communication Error Indicates that communication with the P
104. RITE SNS DUP IN SNS A NENS 1 UV L Ba O A Ea O 2 El IN SNS 1 S 4 T1 SIZE SW DUP COVER SNS DUP BOTTOM SNS T1 END SNS 71 7 IN SNS at T2 HOP SNS AE q T2 SIZE SW T2 END SNS FUS THERM LOW Press the CANCEL key to return to the status of step 2 7 INSNS Repeat steps 2 to 4 as required ee A T3 HOP SNS Press the BACK key to exit the test Returns to the status of step 1 Eg T3 SIZE SW BELT THERM ae fie gt DUP FRONT SNS T3 END SNS Figure 5 1 Switch and sensor location diagram 44205401TH Rev 1 99 Oki Data CONFIDENTIAL Display area upper row PAPER ROUTE PU Table 5 3 SWITCH SCAN details 5 Maintenance Menu lt ltem having no function gt Asterisk mark is displayed in the lower row of display area 1 Lis displayed when the cover is opened Details Entrance sensor 1 Display area lower row H No paper L Paper exists Details Entrance sensor 2 Display area lower row H No paper L Paper exists Details Write sensor Display area lower row H No paper L Paper exists Details Exit sensor Display area lower row H No paper L Paper exists TONER SENS Toner sensor K H Light is interrupted L Reflected Toner sensor Y H Light is interrupted L Reflected Toner sensor M H Light is interrupted L Reflected Toner sensor C H Light is i
105. Repeat steps 2 and 3 as required 5 Pressing the BACK terminates the test Returns to the status of step 1 Color registration correction test items Display Details REG ADJ EXECUTE Executing the color registration correction REG ADJ RESULT Referring to result of the color registration correction BLT REFLECT TEST Executing judgment of GOOD BAD of reflectance rate of color registration correction belt BLT REFLECT RSLT Referring to result of the judgment of GOOD BAD of reflectance rate of color registration correction belt 5 Maintenance Menu 5 3 1 7 Density correction test This self diagnostic menu item is used to test the density correction function of a printer and to refer to result of the test execution At the same time GOOD BAD of the density correction function is judged by executing this test If an error is issued correct it by following section 2 Density correction method overview 1 Enter the self diagnostic mode level 1 and keep pressing the MENU or MENU key until the following message is displayed DENS AD TEST 2 When the ENTER key is pressed the following message is displayed Keep pressing the MENU or MENU key until the target item is displayed DENS AD TEST DENS AD EXECUTE 3 When the ENTER key is pressed test of the item that is displayed on the panel is executed lt lt During execution of REG ADJ EXECUTE g
106. SIC 1 2 l ji t sensor Option Flash EEP RAM ROM ROM ia Base u Option SD sensor sensor Memory card Operation panel PCB Environment sensor Environmental humidity Toner sensor PCB M Toner sensor Y Toner sensor C Toner sensor K Toner sensor ID fuse cut Front sensor PCB loping clutch Paper feeding moving motor IN1 IN2 hopping size SW Hopping clutch sensor CD1 ASIC 2 2 Belt thermistor High voltage I F FAN control Cover open High voltage PCB F m EEPROM Color blur density thermistor signal Fuse cut EXIT Paper feeding moving motor Belt unit Fuse cut Relay PCB FAN heater control others 3 3V 5V 24V OVL OVP Low voltage PCB Heater power Upper center For correction Fuser fuse cut Lower thermistor Low voltage FAN RFID PCB Fig1 1 44205401TH Rev 1 ti 1 Configuration Oki Data CONFIDENTIAL 1 2 The Configuration of printer N The parts in the C711n are shown as below N Electrophotography process mechanism Paper feed path S N W NS Control part CU part PU part
107. Supply SB voltage Develop DB voltage level time correction time correction Elapsed time correction value Vtr3 1 MENU key Menu items can be selected by long pressing of BACK or ONLINE or by short pressing of MENU or ONLINE Menu items can be selected by pressing either MENU or Long pressing of BACK returns the screen to the menu item selection screen Engine status display Heater temperature Environment temperature humidity Setup table Transfer voltage Long pressing of ONLINE 2 sec Transfer OFF voltage belt temperature Toner sensor Side thermistor MENU status count display monitor Toner K error display Noise detection count display Toner Y error Noise detection count display Toner M error Noise detection count display Toner C error 1 Pressing CANCEL switches the colors RFID internal noise monitor MENU Toner sensor MENU Noise detection Error details Error code display and others Monitor controls evaluation function Regist motor constant speed timer value Environment temperature Fuser motor constant speed timer value Fuse target temperature ID motor constant speed timer value BELT motor constant speed timer value 44205401TH Rev 1 96 Oki Data CONFIDENTIAL 1 How to select the menu items LEVEL1 MENU SWITCH SCAN CVO S JOBOFF REG L z HUM_TEMP ID UP D
108. U key is pressed consumption statuses of the consumable items are displayed in order Pressing the ONLINE or CANCEL key is invalid 3 Pressing the BACK key terminates the test Returns to the status of step 1 Display area upper row K STC MODE CNT Y STC MODE CNT Display area lower row ee TIMES oe TIMES Format M STC MODE CNT ee TIMES C STC MODE CNT ee TIMES 5 Maintenance Menu Details Number of print dot counts of the toner of the respective colors are displayed Accumulative value since start of the system operation K OVER RIDE CNT ee TIMES Display area upper row K ID UNIT Display area lower row see MAGES Format Images Y ID UNIT eee MAGES Images M ID UNIT soe MAGES Images C ID UNIT eee MAGES Images Details Number of rotations from the time when the ID UNITS of respective colors are installed up to the present time is displayed after converting them to the units of A4 3Page Job Y OVER RIDE CNT ee TIMES M OVER RIDE CNT ee TIMES FUSER UNIT PRINTS Prints Number of copies from the time of installation of a new fuser unit up to the present time is displayed TR BELT UNIT ee MAGES Images Number of copies from the time of installation of a new belt unit up to the present time is displayed K TONER FULL Ano Y TONER FULL A M TONER FULL abono
109. U firmware has failed This error can occur in the user environment If this error occurs maintenance by a maintenance engineer is required Same as S C Check Data Program Data Receive Error lt nnn gt Wait a Moment Program Data Writing Indicates that an error has occurred during reception of the NIC program data for upgrading DLCODE Size error Checksum error Printer model number error Module I F version error FAT version error Indicates that writing of the NIC program data for upgrading is in progress Power Off On Program Data Writing OK Indicates that writing of the NIC program data for upgrading is in complete Check Data Program Data Write Error lt nnn gt Indicates that an error has occurred during writing of the NIC program data for upgrading DLCODE Memory allocation error Download file error Device free space acquisition error Device insufficient free space error File write error CU F W mismatch error Status Mode Indicates that the printer has started in the ON LINE mode always When a printer starts up in this mode it processes the data job from outside host even when an error occurs if a printer has entered the ON LINE mode once Error and warning are displayed on the panel A printer can enter in this mode if the power of a printer is turned on while pressing the switches of lt Enter gt lt Back gt lt Down gt
110. Up R EM 30L Class A Apply a small amount of MOLYKOTE EM 30L to the hatched areas Gear LiftUp Z83Z25 Motor Pulse LiftUp EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the whole circle of gear teeth Gear LiftUpR Z32 SS a EM 30L Class B Apply a small amount of MOLYKOTE EM 30L to the hatched area 44205401TH Rev 1 83 4 Component replacement Oki Data CONFIDENTIAL 43074904PA Plate Assy Side L 42071401PA Holder Assy Regist L EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L Class A EM 30L to the gear tooth tops Apply a small amount of MOLYKOTE EM 30L to the hatched areas Gear LiftUp Z56 NF gt Post Gearldle L suaa 5 gt a Holder Regist L VA oS 169 NAM Gear LiftUp Z32 EM 30L Class A RY S S Apply a small amount of MOLYKOTE EM 30L to the hatched areas y EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the hatched areas bearing portion EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the hatched areas EM 30L Class B Apply a small amount of MOLYKOTE EM 30L to the hatched areas 44205401TH Rev 1 84 4 t Oki Data CONFIDENTIAL Component replacemen 6 44261901PA Feeder Assy Regist 44286901PA Fuser Assy EM3O0L Cl
111. When switch is pressed Low 44205401TH Rev 1 203 Oki Data CONFIDENTIAL 8 Connection diagrams 8 1 Resistance value CheCk cccccccccccncccnnninnnanananannananonnononononnnnonos 8 2 Parts locali e enie a 8 3 F W Version NUMDED oocccccccccccccncncnoneninininnnananananan ono nonononononnnnnno Oki Data CONFIDENTIAL 8 1 Resistance value check Transport belt motor Electrical circuit diagram connection Part outside view 8 Connection diagrams Resistance value Between pin 1 and pin 2 3 4Q Between pin 3 and pin 4 3 40 ID motor Across both ends of IP2 and IP3 1Q or less 44205401TH Rev 1 205 Oki Data CONFIDENTIAL ID up down motor Electrical circuit diagram connection Part outside view 8 Connection diagrams Resistance value Between pin 1 and pin 2 6 10 Between pin 3 and pin 4 6 10 Fuser unit motor Across both ends of IP1 and IP2 1Q or less 44205401TH Rev 1 206 Oki Data CONFIDENTIAL Feed motor Electrical circuit diagram connection Part outside view 8 Connection diagrams Resistance value Between pin 1 and pin 2 3 4Q Between pin 3 and pin 4 3 40 Both sided print motor Between pin 1 and pin 2 3 20 Between pin 3 and pin 4 3 20 2nd 3rd tray feed motor Between pin 1 and pin 2 3 4Q Betwe
112. abnormality Refer to Figure 7 2E ccecceeeceeceeseeeeeeeeeeseeeeneeeeeeeenees 184 5 1 Cyclic abnormality occurs in vertical direction ceeeeeeeeeeteeeeeeeteeeeeees 184 Heavy color registration Errose asan a eieaa edane aia 185 6 1 Display of the message Color adjustment is in progress appears Only Short Ume desn a ee eae 185 6 2 Though REG ADJUST TEST of engine maintenance function is ok COlOF DIU OCCUIS ona eis eee 185 Entirely Black Pt 185 7 1 All black print over entire Page eccesecceeeseneeseeeeeeeseeeeeseneeeeeeeenseeeenens 185 Note When an attempt is going to be made to replace the PU board read data contents of the EEPROM chip from the old PU board beforehand and copy the data contents into the new board after the new PU board is installed 7 Troubleshooting and repair procedure A Overall faded out B Stain on white print C Entirely white Blurred YUU Y wn A R WSU d Vi WN D Black banding E Cyclic abnormality F White banding black streaking white streaking in vertical direction in vertical direction Figure 7 2 44205401TH Rev 1 182 Oki Data CONFIDENTIAL 7 5 3 1 Color has faded 1 1 Color are faded out Check item 1 1 1 Toner out and blurred entirely Refer to Figure 7 2A and blurred Check work Check item Action to be taken 7 Troubleshooting and repair procedure C
113. ace Because this is a temporary warning this warning is indicated until the job is complete It disappears at the completion of the job Explain user that no remedial measure is required Registration Sensor Error lt n gt COLOR Head Data Error Varies Varies Color registration correction sensor error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment n 2 Yellow 3 Magenta 4 Cyan Cannot fine the correction data for the LED head Alternately the correction data for the LED head is illegal Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment COLOR Yellow Magenta Cyan Black File System is Write Protected Indicates that an attempt is made to write data in the file system that has been constructed on the recording device SD Memory Card FLASH and is prohibited of writing data Because this is a temporary warning this warning is indicated until the job is complete It disappears at the completion of the job Explain user that no remedial measure is required ile Erasing Varies Indicates that a secret file is being erased
114. acedown stacker by utilization of different delivery methods by opening or closing the faceup stacker The operation of single sided printing is described as above The operation of duplex printing is described as below As for the duplex print the paper passed the fuse unit after initially back printing is drawn into the Duplex unit by separator DUP The paper entered into the paper reversing path is transferred from the paper reversing path to the inside of Duplex by reverse operation of reversal roller The paper passed over the inside of Duplex is fed from paper feed path of Duplex by the transfer roller set in the transfer path of Duplex inside which is shared with the same paper feed path from the tray The following operation is same as single sided printing with paper feeding from the tray a es a Heat roller MPT paper feed roller Se lo N Halogen lamp Sa O Transport belt i o Q Backup roller ansport belt Resister roller U OO OO le Os Reversal roller gt L 0 O o O Paper reversing path Paper feed roller we amp Gb Transport roller Transport roller 44205401TH Rev 1 22 Oki Data CONFIDENTIAL 1 Paper feeding from 1st tray 1 As figure 2 1 shows a feed motor runs clockwise a feed clutch engages and paper is fed a feed roller rotates when the feed clutch engages 2 After turning on an IN1 sensor the paper is fed further a determined length until it touches a registration sensor L this c
115. age of sensor by visual inspection Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Installation position of the lower thermistor The lower thermister must be installed while contacting with the fuser unit Check if the lower thermister is installed in the far position from the specified position or not causing detection of the lower temperature than the actual temperature of fuser unit Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Thermostat halogen lamp Heater of the fuser unit is controlled of its temperature Check if the fuser unit gets hot or not by touching it with hands If the fuser unit temperature does not increase and remains cold check that the resistance between pin 1 and pin 6 of connector A and that in between pin 1 and pin 6 of connector B of the two connectors is in the range of several ohms to several ten ohms respectively Refer to section 8 1 Resistance value fuser unit Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 2 3 AC power input to the halogen lamp AC power voltage from the low voltage power supply Check if the A
116. an start up even if SD Memory Card cannot start as it is damaged when it is installed by setting No regardless of the SD Memory Card installation as a printer recognizes that SD Memory Card is not installed Deletes all data stored in a SD Memory Card so that the data cannot be recovered It is displayed when the optional internal SD Memory Card is installed Enable Initialization No Yes The internal SD Memory Card and flash memory are set so that they cannot be changed including initialization Peak Power Control Normal Low Sets Yes No of low peak power control Power Save Enable Disable Setting Valid Invalid of the save power mode Sleep Enable Disable Sets Enable Disable of Sleep Mode USB Host Power Off On Sets the power supply provided for a USB host in the Power Save mode Off reduces the supply of power On provides normal supply of power Language Language Setup Initialize Execute Deletes the message file in a flash memory 5 Maintenance Menu 44205401TH Rev 1 119 Oki Data CONFIDENTIAL 6 Periodic Maintenance 61 Clero tra A fi iso 6 2 How to clean the LED lens array 6 3 How to clean the pickup roller 6 4 How to clean inside of printer 6 Periodic Maintenance Oki Data CONFIDENTIAL 6 1 Cleaning Clean inside and outside of the printer with clean dry cleaning cloth and small vacuum cleaner ha
117. ass C Apply a normal amount of MOLYKOTE EM 30L to the hatching HP 300 Class C areas Shaft Apply a normal amount of HP 300 to the hatching areas Roller Pressure a EE a A A n 13mm Lever Release EM3O0L Class C Apply a normal amount of MOLYKOTE EM 30L to the hatching areas thrust section Gearse prohibition at the this position Plate Side R Caulking Fuser Gear Fuser Z37 Grease prohibition at the post EM30L Class C Apply a normal amount of MOLYKOTE EM 30L to the hatching areas Shaft Gearse prohibition at the this position Gear Idle Z21 Grease prohibition to the Gears A EM30L Class C Apply a normal amount of MOLYKOTE EM 30L to the hatching areas thrust section 44205401TH Rev 1 85 Oki Data CONFIDENTIAL 44263501PA Guide Assy Eject U EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to surface of the post bearing portion and the flange portion EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to surface of the shaft Grease prohibition at the paper running face EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the gear teeth EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to surface of the shaft and flange portions Grease prohibition at the paper running face EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to each of the
118. ates that access to a file system SD Memory Card FLASH is under way Indicates that the data reception is in progress and processing has not started yet This error indicates during the period of PJL processing without character print or during job through mainly Print Configuration Varies Varies Printing Menu Maps Print File List Varies Varies Printing File Lists Print Error Log Varies Varies Printing Error Logs Processing Blink Varies Indicates that data reception or output processing is progress Varies Varies Indicates that a printer is in the midst of gather print iii indicates number of copies in progress and jjj indicates total number of printed copies When total number of copies is 1 the normal indication of PRINTING is displayed Data Present Varies Varies Indicates that the un printed data remains in buffer A printer is in the state of waiting for the data to receive If a printer is stopped while indicating the state of Copy kkk Ill Varies Varies Indicates that a printer is in the midst of Copy printing kkk indicates number of copies in progress and Ill indicates total number of printed copies When total number of copies is 1 the normal indication of PRINTING is displayed Remaining data exists print the data forcibly Verifying Job Indicates that the integrity o
119. ates that canceling a job is in progress because the log storage area inside a printer has run out of memory space and the operation Cancel the job is specified at log full JobAccount Color Adjusting Varies Varies Indicates that the automatic color registration correction is in progress Varies Calibrating Varies Indicates RFID RD WR checking is in progress Density Adjusting Varies Varies Indicates that the automatic density correction is in progress The status code 10988 corresponds to the density read out Leisus STSDEN 1 and 10994 corresponds to the density correction Leisus STSDEN 0 Varies Adjusting Temp Varies Indicates that a printer is in the midst of cooling down Note that period is added at the end of message Adjusting the fuse temperature Varies Adjusting Temp Varies Indicates that a printer is in the midst of warming up During this period 0 of the Leisus I F STSENG bit is 0 Varies Optimizing Temp Varies Indicates that printing is stopped temporarily due to high temperature of a drum Alternately this message indicates that a printer is in the standby state waiting for the thermal cooling down when switching paper size from narrow to wide Varies Power Save Varies Indicates that a printer is in the power save status When a prin
120. ature During operating 10 C 32 C 17 C 27 C Temperature requirement for full color print During non operating 0 C 43 C power off During keeping for a year at most 10 C 43 C with drum and toner During transferring for a month at most 29 C 50 C with drum without toner During transferring for a month at most 29 C 50 C with drum without toner Core PowerPC464 I cash D cash L1 l 32KB L1 D 32KB Clock 532MHz Bus width 32bit Resident 256MB Program font 64MB Operating environment Humidity During operating During non Operating 20 80 50 70 Humidity requirement for full color print The highest wet bulb temperature is 25 C 10 90 The highest wet bulb temperature is 26 8 C power off During keeping 10 90 The highest wet bulb temperature is 35 C During transferring 10 90 The highest wet bulb temperature is 40 C 44205401TH Rev 1 10 Oki Data CONFIDENTIAL Operation life Printer operation life 600 000 pieces A4 transvers direction 5years Print duty M L 12 A L 12 5 Max 60 000 pages month Average 6 000 pages month MTBF 2 3 duty Not applicable MPBF 50 000 pages MTTR Within 20 minutes Toner operation life ISO IEC19798 Mounting toner 4 000 pages black 4 000 pages color Standard 11 0
121. bled 44205401TH Rev 1 115 Oki Data CONFIDENTIAL 2 When access to the EEPROM of the board to remove is impossible If the SERVICE CALL 104 Engine EEPROM Error or 40 EEPROM Error is displayed on the operator panel with the board to remove or is EEPROM data cannot be read out perform the following procedure by using the Maintenance Utilities 1 Setting the serial number information Maintenance Utilities Operation Manual section 2 4 1 1 10 3 The SAP serial number is applied to printer The SAP serial number is displayed in the top most row of the serial number label Its number indicates the production place with 2 digits manufacture date with 2 digits serial number sequential number with 6 digits and revision number with 2 digits totaling 12 digits number Select PU Serial Number for the printer serial number and Show Only Serial Number for the output mode Do not enter the CU serial number The PU serial number is the 10 digits number excluding the revision number of 2 digits among the 12 digits SAP serial number e Perform the above setting by using the Maintenance Utilities section 2 4 1 1 10 Board setting function section 2 4 1 1 10 3 Serial number information setting e To specify the PU serial number enter the 11 digits number after adding 0 Zero in single byte character at the top Be careful that the read out data shows the 10 digits number Enter the 11 digit numbe
122. bnet Mask 255 255 0 0 Gateway Address 0 0 0 0 Web Enable Telnet Disable Disable SNMP Enable Network Scale Normal Hub Link Setting Auto Negotiate Factory Defaults Print Setup Personality Auto Copies 4 Duplex Off Media Check Enable Resolution 600x1200dpi Toner Save Mode Off Mono Print Speed Auto Default Orientation Portrait Form Length 64 fines Edit Size Cassette Size X Dimension 210 millimeter Y Dimension 297 millimeter PS Setup Network Protocol RAW USB Protocol RAW POL Setup Font Source Resident Font Number 10 Font Pitch 10 00 CPt Symbol Set PC 8 AA Print Width 78 column 44205401TH Rev 1 57 Oki Data CONFIDENTIAL 3 7 Connecting method 3 Set up lt USB connection gt Note Please refer to user s manual for operation environment Prepare for USB cable Notes The printer cable is not included Provide the USB2 0 cable for special user e When connecting the cable in Hi Speed mode of USB 2 0 please use the USB cable with Hi Speed spec e Select the USB cable of less than 5m It is recommended to use the USB cable of less than 2m Turn the printer and computer OFF Memo Although USB cable can plug and play with computer and printer power on after this the setup of printer driver and USB driver may be required Here the printer is turned off to plug and play the USB cable Connect the computer to the printer 1 Insert th
123. bol to PostScript Fonts lg Job Timeout 0 seconds Wait Timeout 300 seconds Minimum Font Size to Download as Outline 100 pinel s s Maximum Font Size to Download as Bitmap 600 pinel s o i instababie O fed 1 Standard le Duplex Motlast y rondar DT Memory Brant oniy ox _ corcel For Windows XP O For Windows Vista click on start gt control panel gt printer For Windows XP click on start gt control panel gt printer and other hardware gt printers and Faxes For WindowsServer 2003 click on start gt printers and faxes For Windows 2000 click on start gt Settings gt printers Click the C711 PS icon with right click button on your mouse and choose the Properties Choose get information from printer from installable options in Device options tab and click setup or get information from printer For USB connection set Optional paper source manually Click OK 44205401TH Rev 1 47 I Oki Data CONFIDENTIAL 3 Set up For Windows PCL printer driver For Mac OS X For Windows Vista click on start gt control panel gt printer When the optional device has been added into in Mac OS X before installing the printer driver the device information is gotten automatically However if the printer is For Windows XP click on start gt connected by IP print and Bonjour Rendezvous the
124. c Maintenance ecceeeeeeeeeeeeeeeeeseeeeeeeeeeeenees 120 Vea Ie 21 a0 6 nn nos ir o o retreat ee 121 6 2 How to clean the LED lens array oooocccnnoccononcccnnonncnnnancnnnnnnnnnon conan nnn raro nn nan nnnnnnns 122 6 3 How to clean the pickup roller oooo oconoccnnoncccnnonccononcncnonnncnnon cnn nannn crono no nnnnnnnnns 124 6 4 Howto clean inside of printer ooooncccnnncccnoncccnnnncnnnancnnorn non non cn nnnnn nn narran nnnnnnns 125 7 Troubleshooting and repair procedure c sssssseeeee 127 7 1 Before starting the repair Work oooonoocinicicnnconnnccnnnnscncncnnennnnnncrnnnnn nn rnnenrnnarennnnos 128 7 2 Confirmation items before taking corrective action against abnormalities 128 7 3 Precautions when taking corrective action against abnormality 128 7 4 Preparation for troubleshooting oooccnnocccnnncccnnonccnnonnnonannnonnonnnnnn cnn narrnn nn nnnnnnns 128 7 5 Troubleshooting Method ecociasrnscins tiende oca oai 129 FHA LED message listarinnar pr ries oeo 129 7 5 2 Preparation for trouDleShOoting eeecceeeeeeeeeeeeeeeneeeeeneeeeeeeeeeeneersneeees 150 7 5 3 Troubleshooting the abnormal images oocononcconnonccnoncccnnoncnnnnrnnonanacannnncnnns 182 7 5 4 Network troubleshooting sisone naai 189 7 5 4 1 Connection error occurs with the Web browSe ooonoccicccccoccoccconnc n 189 7 5 4 2 Print operation is not POSSIDIC ee eee eeeeeeeeneeeeeeeeeeeteee
125. ca 2g E ec AS A ap RM198 E m108 8 i S S853 E R94 ES R90 EA S E R97 Y 58 8 3 oo s23 ol eae BH TIT Me FABS m ag Wo 3255 oz SE 22880 om EN 3 Qt E ES 3 3 pae a U A uma U fo Car ml E0 O CH E Da Re 2 mo 5 3 B51 7 Bor A 9 1 mH w 3 is 3 Rag 808 R08 SB 9p y AS lle el T p Ps 5 E c coe e Ez cra d 1 o F a En Ka 8 se S fo E0 o or 0 0 C36 all alle AMG a Ly a Qie Q17 ps L4 746 9 C34 Er MW E n an OG 8 103 Ua 2 5 Ll 029 T aT a on dn RM2 alle fhe 3 8 14 fais o E Gi c27 a iz o0 O m T c22 a Rec C24 Liy En Q13 c21 1C30 pi i D4 An 13 i s c d ii ge g 3 o Y HVOLT Infele 1C1 ele 2 z BE T T fh BEE E y n te D ciso cia E a on 8 5 a E Fa ANT gl El f TN 9 ji i EREI oo a o CPI R10 95 ce D22 CO cam 22 4 FLCS1 IC13 RM13 RM14 q R60 OSCLAN1 BF1 te y CO R133 1C7 TESTS 44205401TH Rev 1 209 Oki Data CONFIDENTIAL BF529 BF521
126. cannot be created When creating Certificate entry into the items of Common Name Organization Locality State Province Country Region is the must item Entry into Organizational Unit can be omitted Solution Enter the appropriate value into all of the required input items and execute creation of Certificate For more details of the input items refer to the User s Manual Advanced edition 7 5 4 3 2 The printer is printing Certificate cannot be created while printing is in progress Print operation has priority Solution Create Certificate when all other operations are complete During creation of self sign certification during creation of CSR for Certificate of certifying authority and during installation of Certificate the printer must not perform any other operations such as printing until the operation is complete creation of self sign certification is complete creation of CSR is complete and installation of Certificate is complete 7 Troubleshooting and repair procedure 7 5 4 4 Installation of Certificate is not possible When installation of Certificate fails the following causes are probable Take an appropriate measure by referring to the following items User has changed the IP address of a printer to other IP address than the IP address during creation of CSR Refer to section 7 5 4 4 1 IP address of the printer has been changed Network card is initialized while user is applying issuance
127. ccurs immediately after a paper is taken into printer Check item 6 2 1 Check condition of Check work the paper running path Action to be taken at NG Paper running path on the belt Remove the ID unit and check if paper is jammed or not in the paper running path Remove the jammed paper 6 2 2 Check condition of Check the sensor lever of the WR sensor the mechanical parts Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever 6 2 3 Motor operation check Paper feed motor driver belt motor driver and ID motor Confirm that the paper feed motor belt motor and ID motor work normally by using the Motor amp Clutch Test of the self diagnostic mode Check if any load exists or not Replace the CU PU board or replace the defective motor among paper feed motor belt motor and ID motor or replace the ID unit or belt unit If any attempt of using new ID unit or new belt unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Paper feed motor belt motor Remove the BELT ID UP connector 2 of the CU PU board and check the followings at the connector side Several MQ between pin 5 FG Several MQ between pin 6 FG Several MQ between pin 7 FG Several MQ between pin 8 FG Remove the HP_PSZCL connector of the CU PU board and check t
128. change the toner cartridge as required 2 Operating instructions 44205401TH Rev 1 28 Oki Data CONFIDENTIAL General of the density correction The density correction is operated by reading the pattern for correction printed on the belt with a sensor set in the sensor shutter under the belt unit Density correction auto start timing The environment is remarkably different from last time when the power is on When one or more ID count among the four ID count show the status of new part at the power on The ID count value exceeds 500 count from last operation When one or more UD is replaced with the new ID When the belt is replaced with the new belt When toner cartridge is replace due to Toner Low or Toner Empty so that Toner Low or Toner Empty has disappeared The amount of toner of the pattern the toner dirt and the open close trouble of the shutter etc may lead to correction error However as the error message may not display even if the error is occurred it is necessary to perform the density correction see 5 3 1 7 by the utilization of the self diagnostic mode and confirm the error display 2 Operating instructions Transfer belt Sensor shutter Density sensor Belt cleaning blade Density sensor 44205401TH Rev 1 29 Oki Data CONFIDENTIAL Error confirming method and Error solving method Use the density correction test function in self diagnostic mod
129. ck if the offset toner of the previous printing is left adhered on the fuser unit or not by visual inspection Repeat blind printing using unwanted media until offset toner is created on print media Alternately replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Check item 2 2 1 Print media Check work at NG Type of print media Check to see that the print media which is used for printing is not a specially thin media Use the normal paper 2 2 2 High voltage terminal ID unit terminal Check that the high voltage terminal of the ID unit is contacting with the Contact Assembly normally by visual inspection Refer to Figure 7 3 Replace the ID unit or correct the high voltage terminal If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 44205401TH Rev 1 184 Oki Data CONFIDENTIAL 7 5 3 3 White print Refer to Figure 7 2C 3 1 White print over entire page Check item 3 1 1 Toner condition Check work Check item Action to be taken 7 Troubleshooting and repair procedure Check work 3 1 3 High voltage terminal Action to be taken at NG at NG ID unit terminal Remaining amount of toner Confirm that sufficient amount of toner rema
130. ck the feed roller and the pickup roller Check if any foreign materials such as paper dust on the surface of the feed roller or of the pickup roller or not Remove the foreign material Check if the feed roller has worn out or not Replace the feed roller 5 2 4 Check the system connection Paper feed motor drive cable Check the connection condition of the cable Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Replace the cable with the good cable that normalizes the connection condition Paper feed motor drive cable Check that any cable is not pinched during assembling of the printer Remove the HP_PSZCL connector of the CU PU board and check the followings at the cable side Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG Replace the cable with the good cable that normalizes the connection condition Paper feed motor Remove the HP_PSZCL connector of the CU PU board and check that approx 3 4Q can be measured between pin 1 pin 2 and that approx 5Q can be measured between pin 3 pin 4 respectively Replace the paper feed motor 44205401TH Rev 1 165 Oki Data CONFIDENTIAL 7 5 2 6 Paper ru
131. consumable item Check by visual inspection if the respective consumable items are installed in their normal positions in which gears of the consumable items engage accurately or not Replace an appropriate mechanical part as required or adjust or repair 2 2 4 Check the wiring conditions of cables Wiring conditions of the cables in the vicinity of the respective cooling fans Check if the cable contacts with the fan blade because wiring conditions of the cables near fan is poor or not Clap clap sound is generated when an error occurs 2 2 5 Check installation condition of mechanical parts Correct the wiring conditions of the cable Check the installation conditions of the partition plate under the CU PU boards Remove the CU PU board and inspect the installation conditions of the partition plate by visual inspection If they are not hooked on the normal specified positions correct them 7 Troubleshooting and repair procedure 2 3 Bad odors are generated Check item Check work 2 3 1 Locating the exact position of generating bad odor Action to be taken at NG Fuser unit Remove the fuser unit and check the odor Implement section 2 3 2 Low voltage power supply unit Remove the low voltage power supply unit and check the odor Replace the low voltage power supply unit 2 3 2 Check conditions of the fuser unit Life count of fuse
132. cover of color blur sensor and the density sensor is close Heat roller stop Fuse motor CW Cover open gear Figure 2 9 44205401TH Rev 1 26 Oki Data CONFIDENTIAL General of color blur correction The color blur correction is operated by reading the pattern for correction printed on the belt with a sensor set in the sensor shutter under the belt unit The pattern is detected by this sensor and the correction is operated Color blur correction auto start timing When the power is on When the cover is closed after the cover is opened once When more than 400 copies are printed or when more than 6 hours have elapsed since the last print The Sleep mode has no color blur correction auto start timings The amount of toner of the pattern the toner left on the sensor and the open close trouble of the shutter etc may lead to correction error However as the error message may not display even if the error is occurred it is necessary to perform the color blur correction see 5 3 2 6 by the utilization of the self diagnostic mode and confirm the error display 2 Operating instructions Transport belt Sensor shutter Color blur sensor Color blur sensor Right color blur correction pattern Left color blur correction pattern Color blur sensor 44205401TH Rev 1 27 Oki Data CONFIDENTIAL Error confirming method and Error solving method Use the color
133. ctric shock fire injury Do not put a vessel s filled with water on the printer This may cause an electric shock fire Do not touch the fuser unit when you open the cover of the printer It is hot and could cause burns Do not throw the toner cartridge the image drum cartridge into the fire It may cause burns due to dust explosion Do not use inflammable sprays near the printer It may cause fire because some parts in the printer may become very hot If the cover becomes abnormally hot smoke rises it smells strange or it sounds abnormal please pull out the power plug from the outlet and contact the customer center It may cause fire 3 Set up AWarning If the liquid such as water enters the printer please pull out the power plug from the outlet and contact the customer center lt may cause fire If you drop the foreign objects such as clip in the printer please pull out the power plug from the outlet and take the foreign objects out This may cause an electric shock fire injury Do not disassemble the printer unless following the correct procedure written in the manual This may cause an electric shock fire injury A Caution Do not set it in a place where the vent hole of the printer is blocked Do not set it directly on heavy wool or shag carpet Do not place it in locations of poor ventilation such as enclosed areas Give particular attention to adequate ventilation care when using it continuously in a
134. curity gt Encryption SSL TLS Log on in as the administrator and select Security gt Encryption SSL TLS If the following screen is displayed certificate of the printer is not created yet The same If the following screen is displayed certificate has already been created but the SSL TLS screen is displayed when failed to create certificate setting is turned OFF Solution Create certificate by referring to the User s Manual Advanced edition Solution Set the SSL TLS setting to ON ema Canc prova mama sana tranga Poy Car ar manae Or Cancel rane oee sane menos Pues canary one emos Etna coe Before creating certificate default state 44205401TH Rev 1 190 Oki Data CONFIDENTIAL 7 5 4 1 3 Check version number of the Web browser Check version number of the Web browser in use How to check version number For Internet Explorer Launch the browser and select HELP Version information Recommended version is Internet Explorer 5 5 and higher Solution Install the newest web browser Alternately install the high encryption pack If any version that is older than the recommended version is used communication can become possible sometimes when the encryption strength is set to Weak If the encryption strength is set to Weak security level lowers To change the encryption strength refer to section 7 5 4 1 4 Confirm encryption strength of a printer
135. d LPR port of the WINDOWS Check if the LINK lamp green is illuminating or not Check if the HUB and a printer are connected normally Check that the network cable is connected normally Re connect the network cable normally Confirm that the straight network cable is being used Replace the cable with the straight cable Make an attempt to change connection of the network cable to other port of a HUB Try to change the HUB Check the network info rmation Check if the network information can be printed normally or not Print the NetworkInformation by select Print Information Network Re write the NIC F W by using Utilities Check contents of the network information Confirm the IP address SUB net mask and gateway address Confirm the IP address SUB net mask and gateway address that are printed on the network information Set the IP address SUB net mask and gateway address normally Check if communication is possible or not through network Confirm if the Ping command can be sent or not froma PC to a printer Confirm if correct reply is returned from a printer to a PC when the PC sends the Ping to a printer Set the IP address SUB net mask and gateway address normally Check the Utilities Check setting of the OKI LPR Utilities Check the setting items of the OKI LPR Utilities Set the OKI LPR Utilities settin
136. d in front of the toner sensor it indicates that the toner sensor and the related system of the printer are working normally Action to be taken at NG e Clean surface of the toner sensor to remove the stains due to residual toner and paper dust e Check the connection condition of the FFC cable at the PU main board PU and at the toner sensor board PRZ e Perform the operation check again If the situation is not improved and remains unchanged replace the PU main board PU or the toner sensor board PRZ 2 How to check operation of the toner sensor at the toner cartridge TC side 1 To the position where the toner sensor is confirmed to be operating normally in the printer itself by the above paragraph 1 install the TC and the ID unit to check operations by observing display on the Operator Panel 2 If the ID unit works normally the display on the Operator Panel will toggle between H lt gt L in synchronism with movement of the silver reflector plate that is located on the side of the ID Action to be taken at NG e Check operation condition of the respective ID motors by using the Motor amp Clutch Test of the self diagnostic mode e Clean surface of the silver reflector plate on the side of ID to remove stains Stain due to toner or paper dust Replace the TC of different color and the ID unit as a pair If a satisfactory operation is attained by using the a pair of TC of different color and the ID unit replace
137. d open the top cover Loose the screw one place Remove the side cover Pull it outward to remove while holding the upper edge of the side cover to lift Side cover Open the multi purpose tray Observing the orientation of the SD memory card insert it into the slot on Pull up on the handle blue at the center ine Pinel side of the front cover and open the front cover forward Note The card cannot be used with its write protect switch to guard against accidental erasure on the card in the unlocked position To use the card be sure to place the switch in the locked position Front cover 44205401TH Rev 1 53 Oki Data CONFIDENTIAL Install the side cover one place Close the top cover and front cover Top cover Screw Side cover Front cover 4 6 Connect the power cord and printer cable to the printer and turn the power on Press the SD memory card until it clicks Fix the side cover with the screw 3 Set up 4 7 Print the setting content and confirm if the SD memory card is installed properly System Serial Number Asset Number CU Version C1 01 PU Version 00 03 14 Print the setting content with following the procedure in chapter 3 6 Confirm the SD Memory Card capacity displayed in SD Card Memo The capacity of SD memory card might be different from the example of the above figure Note Please reinstall the SD
138. d operation check Paper feed clutch Confirm that the paper feed clutch or regist clutch works normally by using the Motor amp Clutch Test of the self diagnostic mode Remove the metal plate from the right side of a printer so that the clutch becomes visible Then check operation of the clutch Replace the CU PU board or replace the paper feed clutch or regist clutch Check that any cable is not pinched during assembling of the printer Remove the CL1 connector 4 of the CU PU board and check the followings at the cable side Short circuit between pin 1 FG Remove the CL1 connector 4 of the CU PU board and check that approx 240Q can be measured between pin 1 and pin 2 Replace the solenoid and re assemble the printer correctly 44205401TH Rev 1 1627 Oki Data CONFIDENTIAL 7 5 2 4 Feed jam error code 380 4 1 Jam occurs immedi Check item 4 1 1 Check condition of ately after the power is turned on Check work the paper running path Action to be taken at NG Paper running path of the front unit Open the front cover check if paper is not jammed in the paper running path Remove the jammed paper 4 1 2 Check condition of the mechanical parts Check the sensor levers of the paper entrance sensor 1 that of the paper entrance sensor 2 and that of the WR sensor Check if shape and movement of the sensor levers hav
139. de cover Fix the side cover with the screw one place Close the top cover and front cover Note Be careful that the font cannot be downloaded Side cover Screw 4 1 Turn the power of printer off and pull out the power cord Please turn off the power with following the procedure in chapter 3 5 2 Turn off power Front cover Notes f you turn off the power without properly shutting down it may cause damage to the printer Please operate the Shutdown Menu 3 6 Connect the power cord and printer cable to the printer and turn the e it may cause damage to the printer if you install the optional memory power on with power ON Note f the message Service Call 031 Fatal Error is displayed please reinstall the memory 3 7 Print the setting content and confirm if the optional memory is installed properly System Serial Number Asset Number CU Version C1 01 Total Memory 256MB SD Card 16 14GB FSO Date and Time 08 03 2000 14 40 Print the setting content with following the procedure in chapter 3 6 Confirm the total memory capacity displayed in Total Memory of System part Note l total memory capacity displayed in Total Memory is incorrect please reinstall the memory 44205401TH Rev 1 52 Oki Data CONFIDENTIAL 3 Set up 4 2 Open the top cover and front cover 4 3 Remove the side cover Press down the OPEN button an
140. details Does this error recur Does this error recur Remedial measure Turn on the power again Replace the fuser unit Replace the low voltage power supply unit Display Re start the printer 203 Error 204 Error 207 Error 208 Error 214 Error FOC Error FFF Error CU program error The error numbers 203 through 214 do not occur under the normal operation 7 Troubleshooting and repair procedure Error details Illegal processing is executed by the CU program Remedial measure After turning off the power check for the normal connection CU PU board Then turn on the power again Service call 181 Error 182 Error 183 Error Option unit I F error 181 Duplex Unit 182 2nd Tray 183 3rd Tray Does this error recur Does this error recur Turn on the power again Check for sure connection of the connectors Replace the option unit Service call 230 Error RFID Reader not Installed RFID read device error Does this error recur Check for normal connection of the RFID R W board Replace the RFID R W Replace the CU PU board Re start the printer 190 Error System memory overflow Does this error recur Turn on the power again Increase the add on RAM DIMM Service call 200 Error 202 Error PU Firmware Download Error Error has occurred during re writing of the PU firmware After turning on the power a
141. device information could not control panel gt printer and other be gotten automatically hardware gt printers and Faxes If the printer is connected by AppleTalk the device information could also not be For WindowsServer 2003 click on gotten automatically when the optional device has been added into in Mac OS X start gt printers and faxes before installing the printer driver For Windows 2000 click on start gt Please finish the following setting procedure for above Settings gt printers eee gs gt p A O Double click Applications for hard EA disk gt utility gt print setting utility O Click C711 is PCL or PCL Tea ha ae you tars aan tn at yt tay he Applications gt Utility gt print XPS printer driver type icon with ieee center in Mac OS X OKI Cam right click button on your mouse and Select C711 click Show info and CE e t choose Properties A Lee open printer info For Windows XP Choose get information from printer Choose installable options ie Device options tab For USB Select the Optional paper source connection input the optional tray es and click Apply number in Optional devices manually ica Vier f Close printer info Click OK Cc 44205401TH Rev 1 48 Oki Data CONFIDENTIAL 2 Installation of Duplex unit This unit is used for printing on two sides of paper Note For two sides pri
142. dition of paper running path Paper running path Check that any burr that may scatter the un fused toner on the paper running path does not exist Remove the burr Replace the ID unit Replace the fuser unit Replace the fuser unit Replace the belt unit If any attempt of using new consumable item as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 44205401TH Rev 1 186 Oki Data CONFIDENTIAL 7 5 3 6 Heavy color reg istration error 6 1 Display of the message Color adjustment is in progress appears only short time Check item 6 1 1 Result of color regi Check work stration error correction Action to be taken at NG Color registration error correction time If a printer is normal it is approx 40 seconds Use the self diagnostic mode and execute the REG ADJUST TEST Check the result Error is issued but is not displayed on the ON LINE display Replace the sensor that causes the error Clean the sensor to remove stain Replace the shutter Replace the CU PU board 6 1 2 Toner Remaining amount of toner Check if the message Prepare toner replacement or Replace the toner appears or not 6 1 3 Color registration error detection sensor Replace toner cartridge with new one Sensor is dirty Is toner or paper dust attached to the sensor Clean the sensor to r
143. e CANCEL key stops the test print If any alarm that is shown in the following details column is issued at startup of test print or while test print is in progress the test print is interrupted For error details refer to section 5 3 2 14 Panel display details However the comment to be displayed is different in the case of the PU test print Panel display Details STACKER FULL Stacker full PAPER END SELECTED TRAY No paper DUPLEX UNIT IS NOT INSTALLED SELECTED TRAY IS NOT INSTALLED DUPLEX is not installed Selected tray is not installed REMOVE PAPER OUT OF DUPLEX DUPLEX internal error INSTALL CASSETTE TRAY OPEN Cassette removal Print pattern It cannot be used for checking PQ 0 8 to 15 White paper print Pattern 1 Pattern 2 Pattern 3 Pattern 5 Pattern 7 5 Maintenance Menu Pattern 4 Pattern 6 Note lf the solid print pattern 7 among the local print function is selected and printed with the setting of 100 each color offset occurs To prevent print from this trouble the print setting of each color should be made in accordance with the instruction specified in step 5 3 2 5 3 when performing the sold print and number of print colors should be two colors or less 44205401TH Rev 1 104 Oki Data CONFIDENTIAL During printing the following messages are displayed Deas Wa P Number of test pr
144. e USB cable into the USB interface connector of printer 2 Insert the USB cable into the USB interface connector of computer Note Do not insert the USB cable into the network interface connector lt may cause trouble USB Interface connector Memo Please refer to user s manual for setup of printer driver 44205401TH Rev 1 58 Oki Data CONFIDENTIAL 3 Set up lt Ethernet cable connection gt lt Parallel connection gt Note Refer to user s manual for operation environment Prepare for Parallel cable Note The parallel cable is not included in printer Provide it for special user Prepare for Ethernet cable Note The Ethernet cable and Hub is not included in printer Provide the Ethernet cable and Hub for special user lt Ethernet cabl gt lt Hub gt ES pe Turn the printer and computer OFF Connect the computer to the printer 1 Insert the Ethernet cable into the network interface connector of printer f 2 Insert the Ethernet cable into Hub Connect the computer to the printer 1 Insert the parallel cable into the parallel interface connector of printer and Lock Memo Refer to user s manual for setup of printer driver it firmly by metal fittings 2 Insert the parallel cable into the parallel interface connector of computer and fix it firmly with screws Network interface connector Parallel cable 44205401TH Rev 1 59 Oki Data CON
145. e any abnormality or not Replace the sensor with the good sensor lever 4 1 3 Check condition of Check the detection condition of the sensor signal electrical parts Confirm that the sensor signals are normally detected by using the Maintenance Menu SWITCH SCAN function Replace either the CU PU board or the front sensor board RSF PCB or connection cable Check the output signal levels of the paper entrance sensor 1 that of the paper entrance sensor 2 and that of the WR sensor Check for the following signals at the FSNS connector 3 of the CU PU board Pin 4 Paper entrance sensor 1 Pin 3 Paper entrance sensor 2 Pin 2 WR sensor Confirm that the above signal levels change when the sensor lever is operated Replace the front sensor board RSF PCB Check the power voltages supplied to the front sensor board RSF PCB Check the 5V power at the FSNS connector 43 of the front sensor board RSF PCB Pin 1 5V power supply Pin 5 OVL Replace the connection cable 4 2 Jam occurs immedi Check item 4 2 1 Check condition of 7 Troubleshooting and repair procedure ately after the paper feed is started Check work the paper running path Action to be taken at NG Paper running path of the front unit Check if paper is jammed or not in the paper running path Remove the jammed paper 4 2 2 Check condition of the mechanical parts
146. e paper higher than the V mark on the paper guide 530 pieces for 70kg paper 5 Place the paper in position by paper guide 6 Rotate the paper size dial to match the paper Return the paper cassette back to the printer 7 Place the printed side facing down Paper size dial Paper guide Paper set direction 44205401TH Rev 1 42 Oki Data CONFIDENTIAL Set the paper in multi paper tray 1 Open the multi paper tray and open the paper supporter Multi paper tray 2 Match the manual insertion guide to the size of the paper 3 Flex the paper back and forth Straighten the edges on a level surface Manual insertion guide Multi paper tray Paper supporter Manual insertion guide 3 Set up 4 Place the printed side facing up and insert the paper along the manual insertion guide straightly until bumping up DS A mA eis A S Note Set papers so that paper should not exceed the V mark 100 sheets of paper with ream weight of 70 kg or 10 envelopes 5 Press down the set button 43 44205401TH Rev 1 Oki Data CONFIDENTIAL 3 5 2 Cable connect Power condition Keep the following items AC voltage 110 127V 10 220 240V 10 Frequency of the power supply 50Hz or 60Hz 2 e Use the voltage adjusting transformer etc when the power supply is unstable e The maximum power consumption of this
147. e sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Replace the Duplex board V7Y PCB or replace the defective sensor or connection cable 8 2 3 Check condition of the paper running path Paper inverting transport path Check that any foreign materials such as paper chip or blue do not exist that hampers the smooth movement of paper in the paper inverting transport path Remove the foreign material Check item 7 Troubleshooting and repair procedure Check work 8 2 4 Motor operation check Action to be taken at NG Duplex motor Confirm that the Duplex solenoid works normally by using the Motor amp Clutch Test of the self diagnostic mode Open the rear cover and check rotation of the roller Replace the V7Y board or motor Duplex pull in reversing roller and its pinch roller Check if the pull in reversing roller of the Duplex unit contacts or not with the pinch roller of the cover side when the Duplex rear cover is closed Does the pinch roller rotate when the roller is rotating 8 3 Two sided printing jam occurs in the process of reversing paper Check item Check work 8 3 1 Sensor lever operation check Replace the rear cover Action to be taken at NG Dup IN sensor lever Open the rear cover Touch the Dup IN sensor lever to check if its movement is unsmooth or not Replace the
148. e to use the System Maintenance Menu FUSE KEEP MODE 6 4 2 Temperature control of the roller rotation speed Heat roller detected temperature 6 4 3 Check the installati Check the detected temperature of the heat roller using the self diagnostic mode Is abnormally high temperature or abnormally temperature detected on condition of fuser unit Replace fuser unit or relay board PRY PCB or the CU PU board If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Fuser unit Check that the fuser unit is installed normally Is it pushed in down to the bottom most point Install the fuser unit correctly in a printer 7 Troubleshooting and repair procedure 7 5 2 7 Paper unloading jam error code 382 7 1 Paper unloading jam occurs immediately after the power is turned on Check item Check work 7 1 1 Check condition of the paper running path Action to be taken at NG Paper running path of the paper unloading unit Check if paper is jammed or not in the paper running path Remove the jammed paper 7 1 2 Check condition of the mechanical parts Check the sensor lever of the paper exit sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever 7 1 3 Check condition of electrical parts
149. e to confirm the error See 5 3 1 7 Error solving method e CALIBRATION ERR DENS SENSOR ERR Check 1 When the above display appears please check the connection of sensor cable When the connection is abnormal please set it properly Check 2 Please check if the surface of the sensor is dirty with the toner and paper melts etc Please wipe the dirt off if the sensor is dirty If there are no problems in check 1 2 and 3 please check the circuit Please exchange the density sensor relay PCB PU PCB and the cable one by one and then check if the error is displayed e DENS SHUTTER ERR Check 3 Please confirm if the open and close operation of sensor shutter is normal by utilization of MOTOR amp CLUTCH TEST in self diagnostic mode Exchange the shutter unit when the open and close operation is in trouble e DENS ID ERR Check 4 Remove the ID unit and confirm if the toner abnormally leaves on the surface of the drum Exchange LED head Focus control Or exchange the ID unit When a new ID unit is tried to use please set the fuse keep mode of the maintenance menu 2 Operating instructions Toner sensor detection principle Toner low is detected by the toner sensor reflect sensor installed in the equipment The light board is installed in ID and its rotation is synchronized with the mixing of toner Moreover the shutter is installed in ID Toner cartridge set properly by the lever of toner cartridge and synchronized toner
150. eck item 10 1 1 Check the mecha Check work nical load during the Up movement Action to be taken at NG Mechanical load during installation and removal of the ID unit Check if abnormal heavy load is applied when removing the ID unit IReplace the ID unit or replace the right left side plate If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Greasing to the right and left Up Down link levers Check if the slant surface of the link lever is coated by grease or not Apply grease Assembled condition of the right and left Up Down link levers Check if any part exists or not in the vicinity of link lever that hampers movement of the link lever Assemble them correctly 10 1 2 Up Down mechanism Assembled condition of the peripheral mechanism of the link lever Is the mechanism assembled so that the link lever is connected to the planetary driving gear Assemble them correctly Right and left link levers Check if the link lever is set in the correct position that enables the specified engagement of gears Check if the link lever is set in the wrong position that results in the wrong engagement of gears by several teeth Assemble them correctly Check item 10 1 3 Sensor check 7 Troubleshooting and repair procedure Check work Action to be taken at NG Up
151. eck the connecting condition of the FFC by the visual inspection Action to be taken at NG Correct the connection to the normal connecting condition Head FFC Remove the head FFC from the printer Check if any open circuit or peeling off of sheath has occurred or not throughout the cable Replace the head FFC or the CU PU board Conduction of the fuse on the CU PU board Check that 5V appears across the capacitor CP8 Refer to section 7 6 Check if the fuses F15 and F12 are not open circuit or not Replace the CU PU board 44205401TH Rev 1 177 Oki Data CONFIDENTIAL 7 5 2 16 Toner cartridge cannot be recognized error code 540 541 542 543 16 1 Error caused by the consumable items Check item Check work 16 1 1 Consumable items installation condition Action to be taken at NG ID unit and toner Check that the ID unit is installed in the normal cartridge position Check that the lock lever of the toner cartridge is locked 16 2 Error caused by the toner sensor Check item Check work 16 2 1 Toner sensor condition Correct the installation to the normal installation condition Action to be taken at NG Toner sensor Is the receptor of the toner sensor stained Wipe off the stain from the toner sensor Toner sensor Confirm that the toner sensor works normally by using the SWITCH SCAN function of the self diagnostic
152. ectrical and Electronics Engineers is supported Using the computer and the cable unsupported this standard may lead to unexpected operation 44205401TH Rev 1 16 Oki Data CONFIDENTIAL 2 Operating instructions 2 1 Electrophotographic processing mechanism 2 2 PHINtIMNG PrOCOSS is cascssessssitss2ehesstanasisccestdizeaseasesaseszegsasteess Qtagtaaere Oki Data CONFIDENTIAL 2 Operating instructions 2 1 Electrophotographic processing mechanism 1 Electrophotographic processing The general of Electrophotography process is described as below 1 Charging The voltage is impressed to CH roller and the surface of OPC drum is electrified 2 Exposure LED head irradiates light to the image signal on the surface of the electrified OPC drum The electricity of the irradiated part on the surface of the OPC drum is attenuated by changing in light intensity the electrostatic latent image is formed on the surface of the OPC drum 3 Development The electrified toner adheres to the electrostatic latent image of the OPC drum by electrostatic force and the image is developed on the surface of the OPC drum 4 Transfer The paper is overlapped on the surface of the OPC drum and the electricity is generated on the back of the paper by transfer roller the toner image is transcribed to the paper 5 Fusing Heat and pressure are applied to the toner image on the paper in order to make it fu
153. ed timer value I O setting value unit HEX e Displays are switched by pressing the MENU key partei KID YID MID and CID are the constant speed timer value of the respective ID motors I O setting value unit HEX e Displays are switched by pressing the MENU key BELT FRM ee yoo BELT Hopping motor constant speed timer value I O setting value unit HEX FRM Frame thermistor read out AD value unit HEX XXX Frame temperature unit C e Displays are switched by pressing the MENU key DG Les ee yes ie Eee DB Develop voltage setting table ID number unit HEX 44205401TH Rev 1 105 Oki Data CONFIDENTIAL 5 Maintenance Menu e Displays are switched by pressing the MENU key TRUFAK V ppp qe IA GS TRI Transfer voltage parameter VTR1 table ID number unit HEX TR2 Transfer voltage parameter VTR2 table ID number unit HEX e Displays are switched by pressing the MENU key TRON IF a BIBL I see TROFF Transfer OFF voltage setting table ID number unit HEX BELT XXX Belt thermistor read out AD value unit HEX Belt temperature unit C 5 Repeat steps 2 to 4 as required 6 Pressing the CANCEL key terminates the test Returns to the status of step 1 44205401TH Rev 1 106 Oki Data CONFIDENTIAL 5 3 1 6 Color registration correction
154. een tubular portion is highly inherently brittle Be very careful when handling it e Be very careful not to expose the image drum to direct sun light or O l o T intense light light of approx 1500 lux or more Do not leave it under D the normal illumination even indoor for 5 minutes or longer 2 Press down the OPEN to open the top cover A Caution Persoralinuries may occur N The fuser unit gets very hot Do not touch the fuser unit 1 Turn off the power of the printer 44205401TH Rev 1 125 Oki Data CONFIDENTIAL 4 Remove the fuser unit Acaution Pesonstinures may occur N The fuser unit gets very hot Be very careful not to touch the fuser unit with your hands If it got hot stop the work and wait until it cools down After it has cooled down start the following steps 1 Raise the fuser unit lock levers two levers shown in blue in the direction shown by the arrow 2 Hold the handle of the fuser unit and remove it Fuser unit lock levers shown in blue 6 Periodic Maintenance 5 Clean the metal shaft with soft clean cloth or soft tissue paper 6 Install the fuser unit For the detailed procedure refer to the User s Manual Setup Guide Replacing fuser unit 7 Return the four image drum cartridges to the printer gently and carefully 8 Close the top cover 44205401TH Rev 1 126 Oki Data CONFI
155. eeneeeeeaaes 195 7 5 4 3 Cannot create Certificate eee eeceeeeeeeeeeeeeeeeeeeeeeeeeesteeseneeeeeeeed 196 7 5 4 4 Installation of Certificate is not possible eceeeeeeseeeeeeeeeeeeeeee 196 7 5 4 5 Other Questionnaires oocoococinnccnncnnonncocccncnncnnnnnnncnnnnncnnc nono ncarn nana nn nens 198 7 5 4 7 Network function restrictions on Sleep Mode 0ccoccocncccnccnoninnccnanccnns 201 TA ME A A lass ee Gekeediaotes a e e a 202 7 7 Paper cassette switches versus Paper size correspondence table 203 8 Connection CIAQIAIMNS issciicaicinn nai is 204 8 1 Resistance value Check iio nee aueewa ee 205 A Nne E E A E A 209 8 3 EW VOrSIONMUMDGM cirios tdci d ibi 218 8 3 1 ROM Control NUMBER seccional dee case o dci 218 8 3 2 ROM version check and display ooococicccinnnnnnccnnconccnnccconccnncncarccnnrcnanccnnns 219 8 3 3 PCB Maintenance Indication StaMP oonmicinninnnnnnnnnnconccnnncnncnarccnnraranccnnn 219 44205401TH Rev 1 5 Oki Data CONFIDENTIAL l Configuration 1 1 System configuration 1 2 The Configuration of printer 1 3 Optional parts 1 4 Specifications 1 5 Specification of interface Oki Data CONFIDENTIAL 1 1 System configuration 1 Configuration Figure 1 1 represents the system configuration of the printer Centronics Duplex ie FAN HOST USB i Separator CU area solenoid DUPLEX PCB CD1 A
156. emove stain 6 1 4 Color registration error detection sensor shutter Shutter operation is faulty 6 2 Though REG ADJU Check item 6 2 1 Paper feed system Check the shutter operation by the self diagnostic mode Check work Replace the shutter or tune the mechanism ST TEST of engine maintenance function is ok color blur occurs Action to be taken at NG Paper feed system of the paper running path Check if any obstacle exists in the paper feeding path that hampers smooth paper run Remove the obstacle 7 Troubleshooting and repair procedure 7 5 3 7 Entirely black print 7 1 All black print over entire page Check item Check work 7 1 1 High voltage contacting condition Action to be taken at NG CH terminal Check that the terminal coming from the printer body contacts with the high voltage terminal that is located on the left side of the ID unit when viewed from the top by visual inspection Replace the terminal of printer side CH terminal Check that the high voltage terminal keeps the normal contacting condition on the high voltage board Open the left cover and remove the high voltage board Then check that the terminal is not installed in the abnormal installation condition Correct the installation condition of the terminal to the normal condition ID unit terminal 7 1 2 High voltage output Check that the high voltage t
157. en pin 3 and pin 4 3 40 44205401TH Rev 1 207 Oki Data CONFIDENTIAL Electrical circuit diagram connection Upper roller heater 1 6 Upper roller heater 2 A 6 AA Thermostat 1 o 1 X Upper thermistor 4 oJ Fuser unit Lower thermistor 5 o _ 0 2 o 3 Frame thermistor oO Part outside view 8 Connection diagrams Resistance value Between pins 1 and A 6 Several ohms to several ten ohms Between pins 1 and 6 Several ohms to several ten ohms Between pins 84 and 5 Approx 590kQ to 5338kQ 0 to 93 C Between pins 2 and 3 Approx 104 5kQ to 806 5kQ 0 to 43 C Between pins 2 and 8 3 Approx 104 5kQ to 806 5kQ 0 to 43 C Between pins 4 and 5 Open 44205401TH Rev 1 208 Oki Data CONFIDENTIAL 8 2 Parts location 8 Connection diagrams 1 CU PU PCB
158. er left on the OPC drum is cleaned up by the drum cleaning blade and all residual toner is collected in the waste toner area of the toner cartridge Waste toner area Toner cartridge Drum cleaning blade 8 Electricity removal The electricity on the surface of the OPC drum is attenuated by irradiating the light to the surface of the OPC drum after transfer Charging roller Electricity removing light PCB Electricity removing light OPC drum 44205401TH Rev 1 20 Oki Data CONFIDENTIAL 2 Operating instructions 9 Belt cleaning The toner left on the transport belt is cleaned up by the belt cleaning blade and all residual toner is collected in the waste toner box of the transport belt unit Transport belt gt Belt waste toner box Belt cleaning blade 44205401TH Rev 1 21 Oki Data CONFIDENTIAL 2 2 Printing process 2 Operating instructions The paper fed from tray 1 or tray 2 tray 3 is transferred by feeder roller resister roller L and transfer roller It is transferred by MPT paper feed roller and resister roller U when the paper is fed from MPT After that the paper on the belt passes through the electrophotography process of KYMC and sequentially the unfused toner image is generated on the paper And then the toner is fused by heat and pressure when it is passed through the fuse unit After fusing the paper is delivered to the faceup or f
159. erminal of the ID unit is contacting with the Contact Assembly normally by visual inspection Refer to Figure 7 3 condition Replace the ID unit or replace the high voltage board or correct the high voltage terminal If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE CH output If high voltage probe is available as a maintenance tool open the left cover and check the CH output with the high voltage probe from the soldering side of the high voltage board The high voltage probe is not an ordinary maintenance tool Replace the high voltage board 44205401TH Rev 1 187 Oki Data CONFIDENTIAL 7 Troubleshooting and repair procedure amp Charge roller Q Ground a OU NA N Developer roller Toner feed roller Figure 7 3 44205401TH Rev 1 188 Oki Data CONFIDENTIAL 7 5 4 Network troubleshooting 1 Print cannot be activated from Utilities Check item Check work 1 Check the LINK lamp Action to be taken at NG 7 Troubleshooting and repair procedure Action to be taken Check work at NG Check item 6 Check the following from an OS standard port Confirm the standard LPR port of the WINDOWS standard Set the standard LPR port of the WINDOWS standard NT 2000 XP and confirm if printing can be performed or not Set the standar
160. ersion 01 00 Web Remote Version 01 02 System Serial Number Asset Number CU Version 04 01 PU Version 00 03 14 Total Memory 256MB Flash Memory 8MBIESO SD Card uninstalled Date and Time 08 03 2000 14 18 Print Information Configuration Network Demo Page DEMOS File List PS Font List PCL Font List IBM PPR Font List EPSON FX Font List Usage Report Error Log Golor Profile List Shutdown Shutdown Start Menus Tray Configuration Paper Feed Tray Auto Tray Switch On Tray Sequence Down Unit of Measurement milimeter Trayi Contig Paper Size A4 Media Type Plain Media Weight Medium MPTray Config Paper Size A4 Media Type Plain Media Weight Medium Tray Usage Do Not Use System Agjust Power Save Time 30 minutes Sleep Time 10 minutes Clearable Warning ONLINE Auto Continue Off Manual Timeout 60 seconds Wait Timeout 40 seconds Low Toner Continue Jam Recovery On Error Report Off Print Position Adjust X Adjust 0 00 millimeter Y Adjust 0 00 millimeter Duplex X Adjust 0 00 millimeter Duplex Y Adjust 0 00 milimeter Paper Black Setting 0 Paper Color Setting 0 Films Black Setting 0 Films Color Setting 0 SMR Setting 0 BG Setting 0 Drum Cleaning Off Hex Dump Admin Setup Network Setup TCPAP Enable IP Version IP v4 NetBEUI Disable NetBIOS over TCP Enable NetWare Disable EtherTalk Disable IP Address Set Auto Pv4 Address 169 254 112 104 Su
161. eset EEPROM Execute Returns the EEPROM contents to the setup by the manufacturer when shipped from the factory factory default profile value Upon completion of the setting change the system reboots automatically Some specific items are not initialized OKIUSER Mainte nance Print Menu OKIUSER Set the destination JPOEM1 Japanese OEM OEMA Overseas OEM outside Japan of A4 size default OEMA Overseas OEM outside Japan of the Letter size default Mainte nance Print Menu Enable Disable Selects whether or not to display Print Information ID Check Pattern and Engine Status When this menu item is set to Disable the function menu Print Information ID Check Pattern and Engine Status are not displayed all the time When exiting this menu upon completion of setting change the printer reboots automatically When the printer exits the menu the printer reboots automatically Fuse Keep Mode Display condition Encrypted SD Memory Card function is disabled Format SD Execute IInitializes an SD card Pressing the Enter button for Card this option displays the confirmation message Are You Sure Yes Fuse Keep Mode Execute When the ENTER key is pressed the command is issued from CU to PU to set the system in ON LINE Replace the consumable part with the new part while the power is turned on In this case fuse of the new consumable part is not cut and the
162. est Execution of switch scan test Adjustment objective Operation check of the respective sensors Section 2 4 1 5 1 Motor clutch test Execution of motor clutch test Adjustment objective Operation check of the respective motors and clutches Section 2 4 1 5 2 Color registration correction test Color registration correction test Execution of color registration correction test Section 2 4 1 5 3 Density correction test Execution of density correction test Section 2 4 1 5 4 Automatic density correction control parameter setting Use prohibition Setting the automatic density correction control parameter Use prohibition Counter display Checking reading of the consumable items counter consumables continue counter and waste toner counter Section 2 4 1 5 6 Local parameter setting Switching of Factory mode and Shipping mode confirmation of fuse status Section 2 4 1 5 7 Translate Parameter Setting Note Setting set values of translate parameter items Section 2 4 1 5 9 Do not perform any operations settings for the items that are specified as Use of this menu item is prohibited If this caution is not observed it may result in danger of abnormal operations of the printer 44205401TH Rev 1 951 Oki Data CONFIDENTIAL 5 3 Maintenance menu functions 5 Maintenance Menu 5 3 1 Self diagnos
163. eter detects an error due to the following reason Receive data after this is ignored until the job completion When the job is completely received this is automatically cleared The job has a grammatical error The page is complicated and VM was used up Change Fuser Unit Change Belt Unit Varies Notifies the life of the fuser unit warning Displayed in a combination of other message in the first line Warning only No Life error This appears when the cover was opened and closed just after the fuser life error occurred Notifies the transfer belt is end of its life Warning This status message is displayed when opening closing a cover or turning power on again after the transfer belt life error or belt waste toner full error occurs Replace the fuser with the new fuser Replace the belt unit with the new belt unit COLOR Image Drum Near Life Varies The life of the drum warning Displayed in a combination of other message in the first line The printer stops at the point when it reaches the drum life Shifts to error OFF LINE Moreover when set as Admin Setup System Setup NearLifeLED Disable Attention LED is switched off COLOR Yellow Magenta Cyan Black COLOR Toner Empty Varies Notifies toner is empty This status message warning is displayed when opening closing a cover or turning power on again
164. ethod 3 5 1 Assemble the main body of the printer 3 Peel off the protection tape 4 places on the back of the printer Remove the protective materials 1 Peel off the desiccant and the protection tape four places on the printer Desiccant Protection tape Duplex unit Protection tape 4 Confirm that the Duplex unit is fixed tightly Protection tape 5 Pull the paper cassette out 44205401TH Rev 1 38 3 Set up Oki Data CONFIDENTIAL 8 Remove the stopper orange when pressing down the lever of the fuser unit 6 Pull the retainer out in the direction of the arrow 1 Return the paper cassette blue in the direction of arrow to the main body of the printer Note f you do not use the printer for a long time or transport it please use the stopper Please keep it carefully Lever of fuser unit Blue and open the top cover El 7 Press down the OPEN button OPEN button 39 44205401TH Rev 1 Oki Data CONFIDENTIAL 3 Set up Set the image drum cartridge 2 Put the image drum cartridge on the newspaper etc peel off the tape of protection sheet 1 and pull it out in the direction of the arrow 1 Take the image drum cartridge four out slowly Tape Note The image drum green cylinder is very fragile Please pay special attention to handling it Do not expose the image drum cartridge to direct sunshine and stron
165. f print data for encrypted authentication is being verified for corruption and tampering by pressing the ON LINE button or delete the remaining data by pressing the CANCEL button Cancelling Job Cancelling Job Varies Cancel of the job is indicated A printer is discarding the data until end of the job This message is displayed when a jam occurs during jam recovery off Cancel of the job is indicated A printer is discarding the data until end of the job 44205401TH Rev 1 131 Oki Data CONFIDENTIAL Panel display The L mark indicates no message in the upper row Cancelling Job Inspection lamp Details Indicates that canceling of a printing without permission is in progress Job Account related 1 When a job is received from a user that is not authorized to print 2 When a color job is received from a user that is not authorized to make a color print Remedial measure Panel display The Invalid Operation mark indicates no message in the upper row Inspection lamp 7 Troubleshooting and repair procedure Details Pops up with the press of the Power Save button while the printer cannot switch to Power Save Three seconds after that the display reverts to the one before that The message is also displayed by repeatedly pressing the button Remedial measure Cancelling Job Varies Indic
166. f the CU PU board and check the followings at the cable side Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG Replace the cable with the good cable that normalizes the connection condition Paper feed motor Remove the HP_PSZCL connector of the CU PU board and check that approx 3 49 can be measured between pin 1 pin 2 at the cable end and that approx 5Q can be measured between pin 3 pin 4 respectively Replace the paper feed motor 7 5 2 5 Paper feed jam 5 1 Jam occurs immediately after the power is turned on Multipurpose tray Check item 5 1 1 Check condition of 7 Troubleshooting and repair procedure error code 390 Multipurpose tray Check work the paper running path Action to be taken at NG Paper running path of the multipurpose tray Check if paper is jammed or not in the paper running path Remove the jammed paper 5 1 2 Check condition of the mechanical parts Check the sensor levers of the paper entrance sensor 2 and the WR sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor with the good sensor lever 5 1 3 Check condition of electrical parts Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the SWITCH SCAN
167. f the paper tray with a clean cloth wrung out roller stringently of clean water Note Be sure to use a soft cloth or the like for cleaning the pickup roller Otherwise the roller surface can be damaged Perform cleaning of the feed roller and the separation roller Perform this cleaning when the error code Open Cassette Paper Jam Tray1 Please see HELP for details occurs frequently 1 Draw out the paper tray 2 Clean the 2 feed rollers with a clean cloth stringently wrung out of clean water o 2 geniy g Note Clean the second tray option in the same manner when the error code Open Cassette Paper Jam Tray2 Please see HELP for details occurs frequently e Clean the feeder roller of the multi purpose tray in the same manner when the error code Open Cover Paper Jam Front Cover Please see HELP for details occurs frequently Feed roller 44205401TH Rev 1 124 Oki Data CONFIDENTIAL 6 Periodic Maintenance 6 4 How to clean inside of printer Clean inside of the printer 3 Remove the image drum cartridge 1 Remove the four image drum cartridges and place them on a flat workbench Toner can adhere to the metal shaft located in between the fuser and the cyan image drum cartridge depending on the print patter Perform cleaning of inside of the printer if toner has adhered to the metal shaft 2 Cover the removed image drum cartridge with a black paper Note The image drum gr
168. face of the OPC drum to the surface of the paper Charging roller Sponge roller OPC drum Developing roller OPC drum 2 The electrostatic latent image on the surface of the OPC drum surface is visualized by toner Transport belt Transfer roller 44205401TH Rev 1 19 Oki Data CONFIDENTIAL 6 Fusing When the paper passes through the heat roller and backup roller unit heat and pressure are applied to the toner image on the paper and the toner is fused onto the paper The halogen lamps of 800W and 400W are built in heat roller The backup roller without built in halogen lamp is heated by the heat transmission from the heat roller The fusing temperature is controlled by the temperature detected by the thermistor that is not in contacting with the surface of the heat roller On the other hand the temperature detected by the thermistor rubbing the surface of backup roller is used for controlling the fusing temperature under specified conditions Furthermore a thermostat is used to limit the temperature rise if the temperature rise of heat roller exceeds a set point the thermostat would be open and the voltage supply to the heater would be cut off The backup roller unit is pressed on the heat roller by the spring on both sides Thermostat a i oe Paper feeding path Paper 00 Heat roller Backup roller SS Pad Fuser belt Thermistor 2 Operating instructions 7 Drum cleaning The Unfused ton
169. function of the self diagnostic mode Replace either the CU PU board or the front sensor board RSF PCB or connection cable Check the sensor output signal level of the paper entrance sensor 2 and the WR sensor Check for the following signals at the FSNS connector 3 of the CU PU board Pin 2 WR sensor Pin 3 Paper entrance sensor 2 Confirm that the above signal levels change when the sensor lever is operated Replace the front sensor board RSF PCB Check the power voltages supplied to the front sensor board RSF PCB Check the 5V power at the CN connector 8 of the front sensor board RSF PCB Pin 1 5V power supply Pin 5 OVL Replace the connection cable 44205401TH Rev 1 164 Oki Data CONFIDENTIAL 5 2 Jam occurs immediately after paper feed is started Multipurpose tray Check item 5 2 1 Check condition of Check work the paper running path Action to be taken at NG Paper running path of the multipurpose tray Check if paper is jammed or not in the paper running path Remove the jammed paper Sheet Receive of the multipurpose tray Confirm that the Sheet Receive has moved up normally Confirm that the support spindle and spring of the Sheet Receive have been installed in the specified positions normally Correct installation of the above parts so that the Sheet Receive moves up to the specified position normall
170. fuse status of the fuser unit K ID UNIT Checks the fuse status of the K 1D unit Y ID UNIT Checks the fuse status of the Y 1D unit M ID UNIT Checks the fuse status of the Y 1D unit C ID UNIT Checks the fuse status of the C 1D unit 44205401TH Rev 1 111 Oki Data CONFIDENTIAL 5 3 1 11Self diagnostic function setting This self diagnostic menu is used to set valid invalid of the error detection by the various sensors The error detection can be made invalid or valid for locating source of abnormality However this menu item requires expert knowledge to set among the engine operations Handle this menu item with utmost care Be sure to return the setting to the default setting upon completion of usage of this item 1 Enter the self diagnostic mode level 1 and keep pressing the MENU or MENU key until the following message is displayed Display ID UNIT CHECK Setting value ENABLE Operation at the setting value Checks DISABLE Not to check 5 Maintenance Menu Function Valid Invalid of ID installation check operation UP DOWN SENSOR REG ADJUST ERROR ENABLE Detects DISABLE ENABLE Not to detect Stops DISABLE Not to stop Valid Invalid of ID UP DOWN sensor operation Valid Invalid of error stop by the color registration detection value SENSOR SETTING DRUM OVER LIF
171. g items correctly NT 2000 XP standard NT 2000 XP correctly 7 5 4 1 Connection error occurs with the Web browser If the printer setting page cannot be displayed by the web browser https lt printer IP address gt check the followings Establish connection by https lt printer IP address gt 1 If the printer setting page is displayed the followings are probable Take an appropriate measure by referring to the following items Certificate is not created yet Or failed to create certificate Refer to section 7 5 4 1 1 Is the certificate created Certificate has been created but the SSL TLS setting is turned off Refer to section 7 5 4 1 2 Is the SSL TLS setting set to ON 2 Ifthe printer setting page is not displayed the followings are probable Version number of the browser is old gt Refer to section 7 5 4 1 3 Check version number of the Web browser Encryption strength has been set to Strong gt Refer to section 7 5 4 1 3 Check encryption strength of a printer The key exchange system of a printer is not supported by the browser Compatibility problem Refer to section 7 5 4 1 5 Check the key exchange type of the certificate 44205401TH Rev 1 189 Oki Data CONFIDENTIAL 7 Troubleshooting and repair procedure 7 5 4 1 1 Is the certificate created 7 5 4 1 2 Is the SSL TLS setting set to ON Log on in as the administrator and select Se
172. g light about 1500 lux And do not expose it to room light for more than 5 minutes Protection sheet 1 Starter toner cartridge Image drum E 3 Pull the protection sheet 2 out from image drum cartridge in the direction of cartridge arrow 4 Remove all protection sheets from the image drum cartridge 44205401TH Rev 1 40 3 Set up Oki Data CONFIDENTIAL 7 Close the top cover 5 Return the image drum cartridge back to the printer COLOR Waste Toner Full Replace Toner on the t disappear indefinitely please make sure that the lever of the toner cartridge is fully moved in the direction of the arrow Note l the message of control panel doesn 6 Turn the lever of each starter toner cartridge in the direction of the arrow Four levers 41 44205401TH Rev 1 Oki Data CONFIDENTIAL Set the paper into the paper cassette 1 Pull out the paper cassette Do not peel off the rubber attached to the plate 2 Adjust the paper stopper and the paper guide to match the size of the paper and then fix them tightly 3 Flex the paper back and forth Do not fold or crease the paper Straighten the edges on a level surface mE gt ADN re 3 Set up 4 Place the paper in the cassette with the side to be printed facing down Note Place the paper with the top of the page nearest the paper cassette tab Do not place th
173. gain perform downloading again This error does not occur during the normal operation because this processing is not carried out Service call 231 Error RFID reader I F error Interface error with the RFID reader is detected 01 Communication error between the RFID reader and the engine circuit boards 02 Error in the wireless circuit of the RFID reader 03 Communication error between the RFID reader and the toner cartridge 04 Error is detected in the RFID toner cartridge In more than 4 01 Same as the error no 230 02 Replace the RFID R W board 03 Check for normal connection of the antenna cable 04 Check if quantity of the toner cartridge is correct or not Re start the printer 209 Download Error Custom Media Type table downloading has failed Custom Media Type table downloading has failed After turning on the power again perform downloading again This error does not occur during the normal operation because this processing is not carried out Re start the printer 901 Error 904 Error Note Abnormal temperature of belt 901 Short circuit 902 Open circuit 903 High temperature 904 Low temperature Is the cable from belt thermistor to the high voltage board connected normally Does this error recur Re connect the cables normally Turn on the power again Replace the belt thermistsor
174. gear teeth 3 place Grease prohibition at the paper running face Gear Idle Exit Z36 EM 30L Class C Ze Apply a normal amount of MOLYKOTE EM 30L to surface of Shaft Assy the post bearing portion Eject FU X EM 30L Class B Apply a small amount of MOLYKOTE EM 30L to surface of the shaft Grease prohibition at the paper running face Grease prohibition at the paper running face Shaft Assy Eject FD 4 Component replacement 9 1 44257901PA Printer Unit PX757 EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the tips of terminal Plate Assy Side L Plate Contact TR Application range of grease EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the whole circle of gear teeth EM 30L Class C Apply a normal amount of EM 30L Class C MOLYKOTE EM 30L to the post Apply a normal amount of MOLYKOTE EM 30L to the end surface Plate Driver PU Caulking 44205401TH Rev 1 86 Oki Data CONFIDENTIAL 9 2 44257901PA Printer Unit PX757 EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to the hatched areas NINN y a a e Qf O a lo My Soll Xa 00 467 y ll k l 9 bo g Spring Torsion L Plate Assy Side R Cover Assy Top Panmotoroil Class C Apply a normal amount of Panmo
175. he fan connector connected normally Does this error recur Re connect it normally Replace the fan motor Replace the CU PU board Service call 122 Error Low voltage power supply fan error Is the fan bottom right of the front of the low voltage power supply block working Is the fan connector connected normally Check for sure connection of the fan connector Replace the CU PU board Replace the fan motor Service call 131 Error 134 Error LED head detection error 131 Y 132 M 133 C 134 K Is the LED head connected normally Is the LED HEAD fuse brown Does this error recur Install the LED head unit normally Check the LED HEAD fuse After checking fuse Turn on the power again For the method of checking the LED head unit fuse refer to section 7 6 Service call 142 Error ID Up Down position detection error Is the ID unit caught by anything when it is removed and re installed Does this error recur Re install the ID unit Turn on the power again Replace the ID UP DOWN sensor 44205401TH Rev 1 146 Oki Data CONFIDENTIAL Display Service call 150 Error 153 Error The ID unit fuse has blown out 150 Y 151 M 152 C 153 K Error details Is the ID unit installed normally Does this error recur Does the printer recover from the error when the PU PRZ board is replaced
176. he followings at the connector side Several MQ between pin 1 FG Several MQ between pin 2 FG Several MQ between pin 3 FG Several MQ between pin 4 FG Replace either paper feed motor belt motor or CU PU board 44205401TH Rev 1 166 Oki Data CONFIDENTIAL Check item Check work 6 2 4 Check the system connection Action to be taken at NG Paper feed motor drive cable ID motor drive cable belt motor drive cable ID Up motor drive cable fuser motor drive cable Check the connection condition of the cables CU PU board HP_PSZCL connector DC ID connector DCHEAT connector BELT ID UP connector 2 RELAY connector Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Normalize the connection condition Replace the cable with the normal cable Paper feed motor drive cable ID motor drive cable belt motor drive cable ID Up motor drive cable Check that any cable is not pinched during assembling of the printer Remove the BELT ID UP connector 2 of the CU PU board and check the followings at the connector side Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG Short circuit between pin 5 FG Short circui
177. he followings while a printer is in the still state Do not perform the followings during warm up 1 Press the MENU gt or MENU w key several times until the Calibration is displayed Then press the ENTER key 2 Press the MENU gt or MENU w key to display Adjust Density Execute 3 Press the ENTER lt 3 key The automatic density correction starts 44205401TH Rev 1 117 Oki Data CONFIDENTIAL 5 6 Printer boot menu list 5 Maintenance Menu While pressing the SET button turn on the power to display the Boot Menu Memo To display the Boot Menu entry of password is required Default value of password Category is aaaaaa Enter Password EEEE EEEE EEEE Enter password to enter Boot Menu Enter the password of 6 to 12 digits of alphanumeric The initial value is aaaaaa Parallel Setup Parallel Enable Disable Setting Valid Invalid of parallel interface Bi Direction Enable Disable Setting Valid Invalid of bi direction of parallel interface ECP Enable Disable Setting Valid Invalid of ECP mode Ack Width Narrow Medium Wide Setting the ACK width when receiving the compatible data NARROW 0 5 us MEDIUM 1 0 us WIDE 3 0 us Ack Busy Timing Ack in Busy Ack while Busy Setting order of outputting the BUSY signal and the ACK signal when receiving the compatible data I Prime 3 microseconds 50 microsecond
178. he supporters 2 places and remove the frame Assy separator Y and spring 0 4 Component replacement 44205401TH Rev 1 76 Oki Data CONFIDENTIAL 4 2 19 Board PRZ Liftup motor Hopping motor Paper end sensor Hopping sensor 1 Remove the left side cover right side cover rear cover top cover unit feeder Assy regist See section 4 2 3 4 2 4 4 2 6 4 2 9 4 2 18 2 Remove the control PCB See section 4 2 8 3 Remove the guide cable Power Low low voltage power supply low voltage FAN See section 2 2 14 4 Remove the cover driver Board PRY color regist Assy eject Assy See section 4 2 15 Remove the two screws 1 silver No 42920406 and remove the plate driver 2 Remove the connector of 2ND tray and remove the hopping cover Remove the FAN Fuser See section 4 2 16 Remove the latches 2 places and remove the gear remove the E Ring RE3 SK remove the latch and remove the gear 6 9 Remove the ten screws 0 silver No 42920406 plate outer 4D E Ring RE3 Sk remove the latch of gear and remove the shaft D 10 Remove the two screws 8 silver No 42920406 and remove the side plate R Assy 11 Remove the two gear idle IDs 2 two gear idle IDs 3 two gears 2 gear 4 two colors 6 one washer 7 gear 8 9 20 and 12 Remove the latches 2 places and remove the guide Assy side R while slide it up 13 Remove the latche 6 places
179. heck work 1 1 5 ID unit installation condition Action to be taken at NG t NG 2 1D unit DOWN position Defective transfer Remaining amount of toner Check if the message Prepare toner replacement or Replace the toner appears or not Replace toner cartridge with new one Tape attached to the toner cartridge opening slot Check to see that the tape attached to the toner cartridge opening slot has been peeled off Move the toner cartridge lever to CLOSE position and remove tape from opening slot 1 1 2 LED head Lens of the LED head Check if surface of the lens of the LED head is stained or not by toner and paper dust Clean the lens with soft tissue paper Mounting condition of LED head Check that the LED head is mounted on the LED head holder correctly Check that the right and left tension springs are normally installed Correct for normal condition 1 1 3 Print media Media type Check to see that the print media which is used for printing is not a specially thick media Use the normal paper 1 1 4 High voltage termi nal ID unit terminal Check that the high voltage terminal of the ID unit is contacting with the Contact Assembly normally by visual inspection Refer to Figure 7 3 IReplace the ID unit or correct the high voltage terminal If any attempt of using new ID unit as a trial is going to be made be su
180. hrome print When ON is specified ON OFF setting for each OFF color becomes available DUPLEX 2 PAGES STACK Duplex 2 sided print is performed by the stack of two sheets of paper OFF Selecting OFF for duplex 2 sided print Duplex 1 sided print is performed by the stack of 1PAGES STACK one sheet of paper is the initial default value The menu item that is set here is valid in this menu item only The setting item is not saved in EEPROM Note PAGE setting Pressing the MENU key or the MENU key shifts the digit Pressing the ONLINE key increments the setting value Pressing the MENU key increments the setting value If print is executed while the number of print copies remains in 0000 printing will continue infinitely COLOR setting When the ENTER key is pressed while ON is set the following contents are displayed on the panel Print setting for each color Pressing the MENU key or the MENU key shifts the setting Pressing the ONLINE key or the CANCEL the ON OFF switchover will be set Pressing the BACK key returns the panel display COLOR Y ON M ON ON C ON K ON 44205401TH Rev 1 103 Oki Data CONFIDENTIAL 4 While the message PRINT EXECUTE that is set by the operation specified in step 2 is being displayed press the ENTER key and the test print is executed with the setting value that has been set by steps 2 and 3 Pressing th
181. ibed in the reference page at the right table O Open Cover Paper Jam O Top Cover GET By pressing this button a method to remove paper is displayed Message to be displayed Reference page Open Cassette Paper Jam Tray Name Page 156 Open Cassette Paper Remain Tray Name Open Cover Paper Jam Front Cover Page 157 Open Cover Paper Remain Front Cover Open Cover Paper Jam Top Cover Page 158 Open Cover Paper Remain Top Cover Check Duplex Unit Paper Jam Page 160 Check Duplex Unit Paper Remain 7 Troubleshooting and repair procedure JAM location of occurrence outline chart O ee J9 382 EXIT 7 390 MISS FEED AT i jia FRONTFEEDER 1 Hak i 385 Around Fuser Unit J5 380 FEED de J12 400 PAPER 383 DUPLEX 881 TRANSPORT SIZE ERROR ENTRY 3 WR sensor DUP IN an sensor IN1sensor 410 891 TRAY1 i 1 J1 DUP B sensor i 370 DUPLEX 2nd IN REVERSAL J4 J3 SENSOR 373 MULTIFEED IN 372 MISS FEED AT DUPLEX DUPLEX UNIT J2 371 DUPLEX INPUT 4 392 TRAY2 44205401TH Rev 1 155 Oki Data CONFIDENTIAL Open Cassette Paper Remain Tray Name Open Cassette Paper Jam Tray Name When the above messages are displayed Tray1 is applied here as an example 1 Pull the displayed tray 2 Remove paper 3 Return the tray to the printer
182. ing service call error is displayed on the LCD Service call nnn error Note nnn indicates an error code When a service call is displayed the error code and the associated error information are displayed in the lower row of the LCD display at the same time Be sure to take note of this error information numerals indicating address and others and inform it to the related departments because the information is used for trouble analysis and solution Meaning of error codes and remedial measures are shown in Tables 7 1 1 and 7 1 2 Table 7 1 1 Operator alarm Inspection lamp Code nnn Contents Display on operator panel Change Paper in TRAY MEDIA_SIZE MEDIA_TYPE Press ONLINE Button Please see HELP for details Indicates unmatch between the media type in the tray and the print data occurs Prompt user to insert paper in the tray Error 661 Tray1 Error 662 Tray2 Error 663 Tray3 Unit of paper size in the Custom mode follows the unit specified display unit menu setting of the MP tray unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver Paper size in the Custom mode is indicated as follows lt Width gt x lt Length gt lt unit gt ex 210 x 297 mm 8 5 x 11 0 inch User is requested to change paper of the tray and press the ON LINE key Display on operator panel Change Paper in MPTray M
183. ins inside the toner cartridge Replace the toner cartridge 3 1 2 Exposure condition to light LED head Connecting condition of the LED head Drum shaft Confirm that the LED head is positioned in the normal position where the LED head opposes again the drum when the cover is closed Check that no obstacle exists in front of the LED head that hampers light emission from the illuminating surface of the LED head Check that the LED head is normally connected Check that the drum shaft keeps contacting with the right and left side plates normally Correct the installation condition of the LED head Replace the LED head Replace the ID unit If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE F506 fuse on the CU PU board Measure resistance of F506 1 ohm or less Normal Higher than 1 ohm NG Replace the CU PU board Check that the high voltage terminal of the ID unit is contacting with the Contact Assembly normally by visual inspection Refer to Figure 7 3 Replace the ID unit or correct the high voltage terminal If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 44205401TH Rev 1 185 Oki Data CONFIDENTIAL 7 5 3 4 Black banding black streaking in vertical direction 4 1 Thin
184. int copies unit copies W Print waiting time unit second e Displays are switched by pressing the MENU key T U 444 HL U Upper heater temperature measurement value unitC Print execution target temperature unit C L Lower heater temperature measurement value unitC Lower thermistor read out AD value unit HEX T Environment temperature measurement value unit C H Environment humidity measurement value unit Displays are switched by pressing the MENU key KTR YTR x MTR CTR x YTR MTR CTR and KTR indicate the transfer voltage setting value for each color unit KV Displays are switched by pressing the MENU key ae 88 Wee Be MR CR KR BLACK transfer roller resistance value unit uA YR YELLOW transfer roller resistance value unit uA MR MAGENTA transfer roller resistance value unit uA CR CYAN transfer roller resistance value unit uA 5 Maintenance Menu e Displays are switched by pressing the MENU key ETMP UT MP x REG EXT ETMP Hopping motor constant speed correction parameter environment temperature unit DEC UTMP Fuser motor constant speed correction parameter fuse target temperature unit DEC REG Hopping motor constant speed timer value I O setting value unit HEX EXT Fuse motor constant spe
185. ion black calibration error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment Remedial measure Varies Belt Reflex Error Belt reflectance check error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment Density Black Sensor Error Varies Varies Density correction black sensor error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment Varies Density Shutter Error2 Varies Density Shutter Error1 Varies Varies Density correction shutter error 2 Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment Density correction shutter error 1 Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment COLOR Image Drum Smear Error Varies
186. isplay on operator panel Incompatible Toner COLOR Please see HELP for details Inspection lamp 7 Troubleshooting and repair procedure Contents Indicates the toner cartridge is not for use in the printer The printer recovers from the error after replacement of the toner cartridge with a toner cartridge for the printer Error 614 Yellow Error 615 Magenta Error 616 Cyan Error 617 Black Code nnn Replace Toner COLOR Waste Toner Full Please see HELP for details Install Toner COLOR Please see HELP for details Indicates that the waster toner of COLOR is full requiring replacement of toner Error 415 Magenta Error 416 Cyan This error does not occur in the Black Yellow toner Indicates that the printer runs out of toner When the cover is opened closed it changes to the warning status Error 410 Yellow Error 411 Magenta Error 412 Cyan Error 413 Black Incompatible Toner Y COLOR Please see HELP for details Indicates the toner cartridge is not for use in the printer The printer recovers from the error after replacement of the toner cartridge with a toner cartridge for the printer Error 620 Yellow Error 621 Magenta Error 622 Cyan Error 623 Black Non Genuine Toner COLOR Please see HELP for details Indicates the toner cartridge is not for use in the printer The printer recovers from the error after replacement of the toner
187. it Please see HELP for details Indicates that the fuser is not installed normally Install New Belt Unit Belt Unit Life Please see HELP for details Informs that the transfer has reached end of line This error is issued when the counter detects that the belt has reached end of life Print is stopped When the cover is opened closed it changes to the warning status Check Belt Unit Please see HELP for details Indicates that the belt is not installed normally Install New Belt Unit Belt Unit Life Please see HELP for details Indicates that the waster toner is full It changes to the warning status after the cover is opened and closed only once This error is issued again after 500 copies are printed Close Cover COVER Please see HELP for details Indicates that the cover is open Error 310 Top Cover Error 311 Front Cover Error 316 Duplex Unit Wait a Moment Program Data Receiving Indicates that reception of the NIC program data for upgrading is in progress Wait a Moment Program Data Received OK Indicates that reception of the NIC program data for upgrading is complete 44205401TH Rev 1 143 Oki Data CONFIDENTIAL Display on operator panel Check Data Program Data Receive Error lt nnn gt Inspection lamp Contents Indicates that an error has occurred during reception of the NIC program data for upgrading
188. it name display Drive restriction condition Remarks ID MOTOR To be driven when all of the ID K Y M C are removed BELT MOTOR To be driven when all of the ID K Y M C are removed FUSER_RLS REGIST MOTOR T1 HOPPING MOTOR FRONT MOTOR REGIST SHUTTER EXIT SOLENOID DUPLEX MOTOR DUPLEX CLUTCH T2 HOPPING MOTOR OPTION T2 FEED CLUTCH T3 HOPPING MOTOR T3 FEED CLUTCH OPTION ID UP DOWN LV FAN TEST FUSER FAN TEST DUPLEX FAN TEST OPTION ID FAN TEST Note Display while ID Up Down execution is in progress MOTOR amp CLUTCH TEST ID UP DOWN Lets Number of times of execution Display when the REGIST SHUTTER ENTER key is pressed long MOTOR amp CLUTCH TEST SHT TT Number of times of execution 5 Maintenance Menu 44205401TH Rev 1 1027 Oki Data CONFIDENTIAL 5 3 1 5 Test print This self diagnostic menu is used to print the test pattern that is built inside PU Other test patterns are stored in the controller This test print cannot be used to check the print quality Diagnosis for the abnormal print image should be performed in accordance with section 7 1 Enter the self diagnostic mode level 1 and keep pressing the MENU MENU key until TEST PRINT is displayed in the upper row of the display area Then press the ENTER key Pressing the MENU key increments the test item a
189. ize setting switch 3 Port level H L Size setting switch 4 Port level H L T3 PE_PNE_CVO Tray 3 paper end sensor H No paper L Paper exists T3 HOP_LF_FED 3rd Hopping Sns H No paper L Paper exists Tray 3 entrance sensor H No paper L Paper exists T3 CASETTE SIZE Size setting switch 1 Port level H L Size setting switch 2 Port level H L Size setting switch 3 Port level H L Size setting switch 4 Port level H L DUP IN_RA_FNT Duplex 2 sided printing entrance sensor H No paper L Paper exists Duplex 2 sided printing front sensor H No paper L Paper exists DUP SK_CVO Duplex 2 sided printing bottom sensor H No paper L Paper exists Duplex 2 sided printing cover sensor H Close L Open 44205401TH Rev 1 100 Oki Data CONFIDENTIAL 5 3 1 4 Motor clutch test This self diagnostic menu is used to test the motor and clutch 1 Enter the self diagnostic mode level 1 and press the MENU MENU key until SWITCH SCAN is displayed in the upper row of the display area Pressing the MENU key increments the test item and pressing the MENU key decrements the test item Press either the MENU or MENU key until the desired menu item corresponding to the unit to be tested in Table 5 4 is displayed in the lower row of the display area Pressing the MENU key increments the test item a
190. jects such as network or USB is going to be downloaded ENTER key The Boot Menu is started up 5 Maintenance Menu 44205401TH Rev 1 114 Oki Data CONFIDENTIAL 5 Maintenance Menu 5 4 Setups upon completion of part replacement The adjustments that are required upon completion of part replacement are described 5 4 1 Precautions when replacing the CU PU board below Replacement parts Adjustment contents 1 When access to the EEPROM of the board to remove is possible LED head See note Not required When the SERVICE CALL 104 Engine EEPROM Error or 40 EEPROM Error is not displayed Drum cartridges Y M C K Not required 1 Obtain the EEPROM information from the board to remove by using the board replacement function Maintenance Utilities Operation Manual section 2 4 1 1 9 Board replacement function of the Maintenance Utilities and save CU PU board Copying the EEPROM information and utilities are in the hard disk of PC temporarily reguired 2 Copy the EEPROM information that has been saved in the hard disk of PC by step 1 into the EEPROM of the new replacement board by using the Board replacement function Maintenance Utilities Operation Manual section 2 4 1 1 9 Board replacement function of the Maintenance Utilities 3 Alternatively when only the PU part EEPROM information or the CU part EEPROM setting information could be taken and stored in step 2 copy it into the EEPROM of the
191. k if any load exists or not Replace the CU PU board or replace the defective motor among paper feed motor belt motor and ID motor or replace the ID unit or belt unit If any attempt of using new ID unit or new belt unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Paper feed motor belt motor Remove the BELT ID UP connector of the CU PU board and check the followings at the connector side Several MQ between pin 5 FG Several MQ between pin 6 FG Several MQ between pin 7 FG Several MQ between pin 8 FG Remove the HP_PSZCL connector of the CU PU board and check the followings at the connector side Several MQ between pin 1 FG Several MQ between pin 2 FG Several MQ between pin 3 FG Several MQ between pin 4 FG Replace either paper feed motor belt motor or CU PU board 44205401TH Rev 1 167 Oki Data CONFIDENTIAL 6 4 Jam occurs immedi Check item 6 4 1 Motor operation ch ately after paper has reached the fuser Check work eck Action to be taken at NG Fuser motor Confirm that the fuser motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Check if any load exists or not Replace the CU PU board Replace the fuser motor Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sur
192. lack No 42932708 2 places and remove the LCD 4 Component replacement 44205401TH Rev 1 71 Oki Data CONFIDENTIAL 4 Component replacement 4 2 13 Frame panel Assy 8 Remove the lever lock compression spring torsion spring button switch cable Assy from the frame panel 8 1 Open the top cover 2 Open the feeder unit 3 Remove the right side cover See section 4 2 4 4 Remove the plate shield See section 4 2 8 4 5 Remove the connector of frame panel and remove the hanging cable 6 Remove the control panel Assy See section 4 2 11 7 Remove the two screws silver No 42920406 disengage the claws 3 places on frame panel Assy and remove the frame panel Assy Claw 3 places View A N Frame panel Assy 44205401TH Rev 1 72 Oki Data CONFIDENTIAL 4 2 14 Low voltage power supply Low voltage FAN Hopping motor Fuse motor AWarning There is a risk of electric shock during replacement of the low voltage power supply Use insulating gloves or avoid direct contact with any conducting part of the power supply and caution should be exercised during replacement The capacitor may take one minute to complete discharge after the AC cord is unplugged Also there is a possibility that the capacitor doesn t discharge because of a breakage of the PCB etc so remember the possibility of electric shock
193. layer LPR Port9100 FTP HTTP HTTPS IPP SNMPv1 v3 TELENET DHCP BOOTP DNS DDNS WINS UPmP Bonjour SNTP SMTP POP Windows Rally WSD Print LLTD SMB NetBIOS NetBIOS over TCP Remote printer mode Maximum 8 print sever Print sever mode Maximum 8 files sever 32 queue For encrypted password when it is print sever mode NetWare6J 5J 4 1J NDS bindery SNMP ELAP AARP DDP AEP NBP ZIP RTMP ATP PAP EAP TLS PEAP 1 Configuration 1 5 2 2 Connector and cable of network interface 1 Connector 100BASE TX 10 BASE T Auto switch cannot be used simultaneously Connector pins array 1 8 QUUU0UUO 2 Cable Non shield twisted pair cable with RJ 45 connector Category 5 is recommended 1 5 2 3 Signal of network interface Direction Function FROM PRINTER FROM PRINTER TO PRINTER Signal name Transmission data Transmission data Receive data Not use Not use TO PRINTER Receive data Not use Not use 44205401TH Rev 1 14 Oki Data CONFIDENTIAL 1 5 3 Specification of ACC interface 1 Connector Printer side USB A receptacle female Downstream port DUSB ARA42 T11A DDK product or equivalent Cable side USB A plug male 2 Cable Hi Speed USB2 0 Cable length 2 0 m max Use a shielded cable Note A cable doesn t come with the printer 3 Interface signals Contact No
194. le PE HOP OPE i L ssns CLI PE_HOP FSNS SS SA OPTION Hopping Clutch Cable Toner Sensor PCB Stack Full Sensor Cable 4 Component replacement ID FAN Cable RFID Cable MPT Clutch Regist Clutch Paper Size Sensor Cable ID Motor Cable Control Panal Fuser Motor Cable K LED HEAD Y LED HEAD M LED HEAD C LED HEAD y Heater AC Cable rT STKFL IDFAN RFID DCID HP_PSZCL BELTIDUP Option Cable PSU Fan Cable DDR2DIMM Low Voltage AC PCB Relay PCB High Voltage PCB Belt Motor ID UP Motor Cable Hook on connenctor 230V 100V or 120V Plug ON 230V Unplug HEAD3 HEAD2 HEAD1 HEADO im 44205401TH Rev 1 68 Oki Data CONFIDENTIAL 4 Component replacement 4 2 9 Top cover Assy Remove the left side cover See section 4 2 3 Remove the right side cover See section 4 2 4 Remove the plate shield and take the control PCB out See section 4 2 8 Remove the connectors of the stack full sensor cable and ID FAN cable remove the connector and the hanging RFID cable 6 Remove two E type stop rings and two torsion springs and remove the top cover Assy 1 2 3
195. lk the device information could also not be gotten automatically when the optional device has been added into in Mac OS X before installing the printer driver Please finish the following setting procedure for above General Driver Supply Levels Print Using Oxi C7105 E To take full advantage of your printer s options confirm that they are accurately shown bere For information on your printer and its optional hardware check the printer s Cocumertation Available Tray Grandad 3 SO Memory Card Memory Configuration 258 MG RAM O Double click Applications for hard disk gt utility gt print setting utility Applications gt Utility gt print center in Mac OS X Select C711 click Show info and open printer info Choose installable options O Select the SD Memory Card option and click Apply O Close printer info O Confirm the added printer is shown in Printer list and close print center 3 Set up 44205401TH Rev 1 56 Oki Data CONFIDENTIAL 3 6 Setting content print Configuration 3 Set up To confirm the printer operates normally please print the Configuration 1 Set A4 paper in tray 2 Press the D gt button for several times so that Print Information is displayed and press down the button 3 Press the m button and select Configuration press down the setting button 4 Press down the button
196. me Example is such a case that a printer is moved from storage condition of a cold area in winter to an office environment Leave a printer for around one hour in the new environment to get used to the new environment After that turn on the power again Before turn on the power touch the metal panel of the controller panel and the metal plate inside a printer to feel temperature increase inside a printer with human hands After confirmation that the printer temperature has increased close to the room temperature turn on the power again 44205401TH Rev 1 180 Oki Data CONFIDENTIAL 7 Troubleshooting and repair procedure 7 5 2 19 Wiring dagram He eH IN Cover open Front Bottom j Cover open Internal Fuser sensor or sensor sensor Duplex unit switch thermistor FAN1 A m P Printer main unit RFID Antenna Board POL l F I fek a el O ow tex clutch Z Separator High voltage power supply Board V7Y 15 UO strc oiae 2nd Hopping paper end 2nd IN 2nd paper 2nd Tray sel si witch nsor sensor si Fuser motor DI DC Belt ID up Ti motor D ID UP DOWN sensor H 0 En Temperature sensor Color registration sensor Board PRC q Printer main unit J ji T ITN Hi FUSER UNIT E e E OO Fees ciuten o el yO Hopping clutch Feed ipa
197. memory card when the capacity of SD Card is not displayed And the printer driver setup for recognizing the SD memory card disk is required If the printer driver is not set up please set up the printer driver completely referring to the user s manual Setup firstly and then finish the following setting procedure 44205401TH Rev 1 54 Oki Data CONFIDENTIAL 4 8 Set SD memory card by printer driver Note The authority of the computer administrator is required 3 Set up For Windows PCL printer driver For Windows Vista click on start For windows PS printer driver Gomeal Samy Pots Avance Color Manopemert Seay Device Sennen Available PostScript Memory 32767 KB Output Protocol TBCP Send CTRL D Before Each Job No Send CTRL D After Each Job Yes Convert Gray Text to PostScript Grey No Conver Gray Graphics to PostScript Gray No Add Euro Currency Symbol to PostScript Fonts No Job Timeout 0 seconds Wait Tanecut 299 sesonsle Minimum Font Size to Download as Outline 109 pexelis Maximum Font Sue to Download as Bitmap 620 puehs gt p Installable Opbons Available Tray 1 Standard Duplex Not instales Ep asno ss For Windows XP For Windows Vista click on start gt control panel gt printer For Windows XP click on start gt control panel gt printer and other hardware gt printers and Faxes
198. mode Place a white paper in front of the toner sensor and check if the SCAN state changes or not Replace the toner sensor board or the CU PU board or the FFC between the toner sensor board and the CU PU board 7 Troubleshooting and repair procedure Note Toner sensor operation check method using the SWITCH SCAN function of the self diagnostic mode 1 How to check operation of the toner sensor at the printer side 1 Status change of the toner sensor can be checked from the Operator Panel using the self diagnostic mode First switch the display to the Operator Panel display For the method of switching the display to the Operator Panel display refer to section 5 3 2 3 Switch Scan Test 2 Remove the ID unit and the toner cartridge TC from a printer There is a window inside a printer opposing the ID side when viewed from the front of a printer The toner sensor is located inside the window 3 Place a white paper 3 mm away from the sensor window The white paper should be placed in the manner of opposing the toner sensor 4 When light is reflected by a white paper so that incident light falls on the toner sensor the Operator Panel display shows L When the paper is moved so that any light is not reflected by the paper so that the incident light does not reach the toner sensor H is displayed on the Operator Panel 5 If the Operator Panel display toggles between H lt gt L as a paper is flippe
199. n rotating oe Feed Motor running clockwise Figure 2 4 44205401TH Rev 1 23 Oki Data CONFIDENTIAL 3 Transport belt 1 When the transport belt motor is rotated in the direction of the arrow the transport belt is driven As for the belt unit a transfer roller is set over under each color drum The belt is caught and installed between the transfer roller and drum As for the transport belt and transfer roller if the specified voltage is impressed the paper on the transport belt would be delivered to the fuser unit while transcribing the toner image on each color drum Drum Transport belt MY q Transfer roller Transport belt motor Figure 2 5 2 Operating instructions 44205401TH Rev 1 24 Oki Data CONFIDENTIAL 4 Updown operation of ID unit 1 The up and down operation of the ID unit is done by driving the liftup motor 2 Fig 2 6 shows the operation of each ID unit when color printing When the liftup motor is rotated counter clockwise the liftup link slides to left and each ID unit is in DOWN condition as shown in Fig 2 6 Under this condition the color printing is available 3 Fig 2 7 shows the operation of each ID unit when mono printing When the liftup motor is rotated clockwise the liftup link slides to right and each ID unit except K ID unit is in UP condition as shown in Fig 2 7 Under this condition the mono p
200. n certificate error Security warning will not be displayed if the self sign certificate of printer is installed in the client PC In the case of certificate of certifying authority error security warning will not be displayed if the CA certificate of certifying authority is installed in the client PC Solution Install certificate in the client PC browser Procedure 1 Click the View Certificate button on the error security warning screen Security Alert Information you exchange with this site cannot be viewed or changed by others However there is a problem with the site s secuily certificate A The security certificate was issued by a company you have not chosen to trust View the certificate to determine whether you want to trust the certifying authority The security certificate date is valid The security certificate has a valid name matching the name of the page you are trying to view Do you want to proceed po a ATT e E an Canten 44205401TH Rev 1 198 Oki Data CONFIDENTIAL 2 Press the General tab of the displayed Certificate information and press Install Certificate button Certificate General Detads Costfication Path EAA Certificate Information This CA Root certificate is not trusted To enable trust install this certificate in the Trusted Root Certification Authorities store Issued to 10 37 177 198 Issued by 10 37 177 198 Valid from 10
201. n of the connectors Correct the cable wiring route Replace the fan Action to be taken at NG Correct the connection condition of the connectors Correct the cable wiring route Replace the fan Replace the fan 24V fuse F501 of the Duplex board V7Y PCB Check if the fuse F501 has blown out or not Replace the Duplex board V7Y PCB 24V power supplied to the Duplex board V7Y PCB Check if the fuse F4 of the CU PU board has blown out or not Replace the CU PU board 7 Troubleshooting and repair procedure 12 3 All fans of the printer do not rotate Check item 12 3 1 24V power supply Check work Action to be taken at NG CU PU board fuses F1 Check if the fuse F1 is not open circuit or not Replace the CU PU board 24V power that is supplied to the CU PU board Check the power supply voltages at the POWER connector 7 of the CU PU board The follow voltage must appear respectively Pins 7 8 and 9 24V Pins 10 11 and 12 OVP Replace the low voltage power supply 44205401TH Rev 1 175 Oki Data CONFIDENTIAL 7 5 2 13 Print speed is slow Performance is low 13 1 Print speed decreases Check item 13 1 2 Media Weight setting Check work Action to be taken at NG Media Weight that is specified for the print specified or not Check if the wrong Media Weight has been Correct
202. nality Display condition The printer has an SD card its SD card encryption functionality is disabled and Storage Setup Enable Initialization is set to Yes Make Normal SD Card Execute Disables encryption functionality for data to store on an SD card This option deletes any encryption key and does nat apply the information for such encryption security mode functionality initializing the SD card The option first displays the message Are You Sure Yes No Selecting No restores the last menu view Selecting Yes makes the printer reboot automatically Display condition The printer has an SD card its SD card encryption functionality is enabled and Storage Setup Enable Initialization is set to Yes Reset Cipher Key Execute Re generates the encryption key that is used in the encrypted SD Memory Card It is displayed when the optional internal SD Memory Card is installed and the encrypted SD Memory Card function is made valid 44205401TH Rev 1 1184 Oki Data CONFIDENTIAL Category Storage Check File Setup System Execute Resolves the un match between the actual free space and displayed free space of file system and recovers the control data FAT information Check All Sectors Execute Recovers the SD Memory Card sector information defect and un match of the above file system Enable SD Card Erase SD Card No Execute A printer c
203. nance Menu FUSE KEEP MODE 7 Troubleshooting and repair procedure 7 5 2 8 Two sided printing jam error code 370 371 372 373 383 8 1 Two sided printing jam occurs immediately after the power is turned on Check item 8 1 1 Check condition of Check work the paper running path Action to be taken at NG Paper running path of the Duplex unit Check if paper is jammed or not in the paper running path Open the front cover and check if any paper remains in the Duplex feeder or not Open the rear cover and check if any paper remains in the paper reversing path or not Remove the Duplex unit Check if any paper exists in the Duplex insertion slot or not Open the cover of the Duplex paper running path and check if any paper remains inside of the Duplex unit Remove the jammed paper 8 1 2 Check condition of the mechanical parts Check the sensor levers of the respective sensors of the Duplex unit Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever 8 1 3 Check condition of electrical parts Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode For all sensors except the Dup IN sensor check the detection condition of the respective sensor in the two status One is the status
204. nd pressing the MENU key decrements the test item MOTOR amp CLUTCH TEST D MOTOR Pressing the ENTER key starts the test The unit name starts flashing and the corresponding unit is activated for 10 seconds Refer to Figure 5 2 Note After the corresponding unit has activated for 10 seconds it returns to the status of step2 and is re activated when the corresponding switch is pressed e The clutch solenoid repeats turning on and off during the normal print drive If a clutch solenoid cannot be activated independently the motor is driven at the same time ID UP DOWN keeps activated until the CANCEL key is pressed elf ENTER is pressed long 2 sec when selecting a motor the motor keeps running When the CANCEL key is pressed the corresponding unit stops activating Display of the corresponding unit keeps displayed Repeat steps 2 to 4 as required Pressing the BACK key terminates the test Returns to the status of step 1 5 Maintenance Menu Color registration REGIST shutter ID cooling fan Fuser cooling fan ID UP DOWN motor ID motor Duplex solenoid MPT clutch regist motor front motor Hopping clutch Tray 2 regist clutch Belt motor i Tray 2 hopping clutch Tray 2 motor Fuser motor Figure 5 2 44205401TH Rev 1 101 Oki Data CONFIDENTIAL Table 5 4 Un
205. nd pressing the MENU key decrements the test item 2 The setting items that can be applied to the test print only is displayed in the lower row of display area Keep pressing the MENU MENU key until the desired menu item is displayed Pressing the MENU key increments the test item and pressing the MENU key decrements the test item If all setting items need no entry Default setting go to step 5 3 Keep pressing the MENU MENU key and press the ENTER key at the menu item set by step 2 Then the setting item is displayed in the upper row of display area and the setting value is displayed in the lower row of display area Pressing the MENU key increments the setting value Pressing the MENU key decrements the setting value The setting value that is displayed at last is applied Pressing the BACK key determines the entry value and returns to step 2 Repeat step 3 as required TEST PATTERN 1 5 Maintenance Menu Display Setting value Function PRINT EXECUTE Pressing the ENTER key starts print Pressing the CANCEL key terminates print In units of page TEST PATTERN 0 White paper print 1 7 Refer to next page Pattern print 8 15 White paper print TEST CASSETTE Selecting source of paper supply If the TRAY 2 is not installed TRAY2 is not displayed If the TRAY 3 is not installed TRAY3 is not displayed Setting number of the test print copies ON Selecting either color monoc
206. nd 6 OVL pins 10 11 and 12 OVP If any voltage does not appear and short circuit is detected locate the source of the short circuit as follows Disconnect the cables that are connected to the CU PU board one cable after another until location of the short circuit is found out Replace the part causing short circuit 44205401TH Rev 1 1811 Oki Data CONFIDENTIAL Check item 1 1 5 LSI operation check Check work Action to be taken at NG I F signal supplied from the CU PU board to the Operator Panel board Check if the signal is output to the OPE connector 4 of the CU PU board or not Pin 2 Send data Sending data from the CU PU board Pin 5 CLR If it is normal the signal is output always Replace the CU PU board I F signal supplied from the CU PU board to the Operator Panel board 1 2 PLEASE WAIT Check if the signal is output to the OPE connector 2 of the CU PU board or not Pin 3 Send data Sending data from the CU PU board If it is normal the signal is output always Replace the Operator Panel board If the message is left attended the error number changes to COMMUNICATION ERROR Check item Check work 1 2 3 Implement version upgrade of the PU firmware Action to be taken at NG Version upgrade of the PU firmware When the PU firmware version upgrade is completed this display appears Check the PU firm
207. nd cleaner as required Note Be careful not to touch the image drum terminals the LED lens array and the LED head connectors 44205401TH Rev 1 121 6 Periodic Maintenance Oki Data CONFIDENTIAL 6 2 How to clean the LED lens array If the white banding white stripe white drop out light printing in the vertical direction Perform cleaning of the LED head occurs on the print surface clean the LED lens array If any light print or white banding is recognized or if print character becomes blurred clean the LED head as descried below 1 Turn off the power of the printer O 53 2 Press down the OPEN button to open the top cover Acaution The fuser unit gets very hot Do not touch the fuser unit White banding white stripe white drop out light printing 44205401TH Rev 1 122 Oki Data CONFIDENTIAL 6 Periodic Maintenance 3 Wipe the lens surface at the four positions of the LED head with soft tissue paper gently and lightly Note Do not use the solvents such as methyl alcohol or thinner for cleaning the LED head lens because they can damage the LED head LED head 4 Close the top cover 44205401TH Rev 1 123 Oki Data CONFIDENTIAL 6 Periodic Maintenance 6 3 How to clean the pickup roller If the vertical banding in the vertical direction occurs on the print surface clean the pickup 3 Clean the separation roller o
208. nd during alarm NG REG AD RESULT 5 Maintenance Menu When the CANCEL key is pressed while test is in progress while the ON LINE lamp is lighting the screen returns to the state of step 2 lt lt During execution of REG ADJ RESULT gt gt The same as the key operations of step 2 During execution of REG ADJ EXECUTE lt lt During execution of BLT REFLECT TEST gt gt The color registration correction test is executed The ONLINE lamp flashes When the test is complete the test result OK or error name is displayed in the upper row of the display area and RESULT is displayed in the lower row of the display area OK BIL EFEC INSILT When the MENU key is pressed the test results are displayed by incrementing them When the MENU key is pressed the test results are displayed by decrementing them Pressing the BACK key returns the screen to the state of step 2 S When the CANCEL key is pressed while test is in progress while the ON LINE lamp is lighting the screen returns to the state of step 2 lt lt During execution of BLT REFLECT RSLT gt gt The same as the key operations of step During execution of BLT REFLECT TEST Remarks The following message is displayed during initialization when the cover is opened and during alarm NG REG EFEC INSET 44205401TH Rev 1 107 Oki Data CONFIDENTIAL 4
209. nformation This certificate is intended for the following purpose s eProtects e mail messages Proves your identity to a remote computer Ensures the identity of a remote computer Ensures software came from software publisher Protects software from alteration after publication 1 3 6 1 4 1 6334 1 0 Refer to the certification authority s statement for details Issued to Comodo Japan CA Issued by GTE CyberTrust Global Root Valid from 6 17 2004 to 0 27 2012 ira cotas ron atone 3 The Certificate Import Wizard is displayed Install Certificate in accordance with the displayed procedure Select Automatically select the certificate store based on the types of certificate Then the Certificate will be installed automatically Certificate Import Wizard x Welcome to the Certificate Import Wizard This nazard haips you copy certificates certificate trust lists and certificate revocation sts from your dsk to a certificate store A corticata which is issued by a certification authorky is acorfrmaton of your identity and contains formation used to protect data or to establish secure network SA A aa ara Warton Es vate are heck To continue cick Next i gt laa Certificate Store Costficate stores are system areas where certificates are kapt Windows can automatically select a certificate store or you can spedfy a location for lt CiRitamaticaly selec the certificato store based on the type
210. ng Indicates initialization of the controller side is in progress EEPROM Reset Indicates the controller side EEPROM is reset The conditions for resetting the EEPROM are shown below CU ROM is changed Unmatch of the CU F W version is detected e Destination is changed Forced initialization of EEPROM System Maintenance Menu e Setting OEM by the PUL command RAM Check SII III IOI I Indicates that RAM check is in progress Percentage of the checked capacity against the total capacity is shown in the second line Wait a Moment Network Initializing Indicates the network initialization is in progress Flash Memory Format Indicates that the flash memory formatting is in progress If a resident option flash memory that is not formatted yet is detected it is displayed when the menu item Format Flash ROM is selected from Maintenance Menu of the System Maintenance Menu Because the above menu item is internally use only and is not disclosed to user this status does not occur in the user environment Checking File System Displays that SD Card file system is being checked Process Check of File System is valid to start from Storage Setup Check File System of Boot Menu Erasing SD Card Indicates that the SD Card is being erased Erase process of the SD Card is valid to start from Storage Setup Erase SD Card of Boot Menu 44205401TH Rev 1 129
211. nning jam error code 381 6 1 Jam occurs immediately after the power is turned on Check item 6 1 1 Check condition of Check work the running path Action to be taken at NG Paper running path of the front unit Check if paper is jammed or not in the paper running path Remove the jammed paper 6 1 2 Check condition of the mechanical parts Check the sensor lever of the WR sensor 6 1 3 Check condition of Check if shape and movement of the sensor levers have any abnormality or not electrical parts Replace the sensor lever with the good sensor lever Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Replace either the CU PU board or the front sensor board RSF PCB or connection cable Check the sensor lever of the WR sensor Check for the following signals at the FSNS connector 3 of the CU PU board Pin 2 WR sensor Confirm that the above signal levels change when the sensor lever is operated Replace the front sensor board RSF PCB Check the power voltages supplied to the front sensor board RSF PCB Check the 5V power at the CN connector 8 of the front sensor board RSF PCB Pin 1 5V power supply Pin 5 OVL Replace the connection cable 7 Troubleshooting and repair procedure 6 2 Jam o
212. nterrupted L Reflected CVO UP_LU_FU Cover open switch H Close L Open ST_FD_FU JOBOFF Stacker down sensor H No paper L Paper exists REG L R_OHP_WG Color registration sensor L AD value H Color registration sensor R AD value H HT THERMISTER Fuser thermistor upper sensor AD value 10 1 Fuser thermistor lower sensor AD value ey Fuser thermistor upper sensor side AD value ey Heater frame thermistor AD value oe HUM_TEMP_DEN Humidity sensor AD value ey Humidity sensor AD value H Humidity sensor k AD value aH Humidity sensor YMC AD value aH BELT_T Belt thermistor AD value gt H ID UP DOWN GREY GREY ID UpDown Sns RFID COLOR 1 RFID antenna K UID H RFID antenna Y RFID antenna M RFID antenna C T1 PE_PNE_CVO Tray 1 paper end sensor H No paper L Paper exists T1 CASETTE SIZE 1 Size setting switch 1 Port level H L Size setting switch 2 Port level H L Size setting switch 3 Port level H L Size setting switch 4 Port level H L T2 PE_PNE_CVO_CA T2 HOP_LF_FED Tray 2 paper end sensor 2nd Hopping Sns H No paper L Paper exists H No paper L Paper exists Tray 2 entrance sensor H No paper L Paper exists T2 CASETTE SIZE 1 Size setting switch 1 Port level H L Size setting switch 2 Port level H L S
213. nting it is recommended to add expansion memory For details see Expansion memories 2 1 Turning OFF the printer power and disconnecting the power cord Note l an expansion memory is installed with the power switched ON the printer may be broken 2 2 Peeling the protective tapes off the Duplex unit Protective tapes 2 2 3 Install Duplex Unit 3 Set up O Insert the Duplex unit into the lower part on the back of the printer as far as it will go O Ensure that the claw on either side of the Duplex unit is securely accommodated in the hole of the printer 44205401TH Rev 1 49 Oki Data CONFIDENTIAL 3 Add the optional memory It is used to increase the memory capacity of the printer Please add the optional memory as following problems occur Out of memory error Memory Overflow occurs when printing complex data Combination print error occurs when printing the whole file at once Optional memory Memory capacity Total memory capacity None Standard 256MB 256MB MEM256G 256MB 512MB MEM512D 512MB 768MB Type name Notes The operation cannot be guaranteed when using an unspecified product Please use OKI product e It is recommended to add 256MB optional memory when long size printing The slot for memory is one slot 3 Set up 3 1 Turn the power of printer off and pull out the power cord Turn off the powe
214. obAccount Stays displayed until the ONLINE button is pressed Expired Secure Job Press ONLINE Button Varies Indicates that an applicable job has been automatically deleted as the retention period for authentication printing has expired 44205401TH Rev 1 137 Oki Data CONFIDENTIAL Panel display The L mark indicates no message in the upper row File System Operation failed lt nnn gt Press ONLINE Button Inspection lamp Details Indicates that a file system error other than the above described file system related status error has occurred The processing that does not used the file system can be operated FS_ERR GENERAL ERROR VOLUME NOT AVAILABLE FILE NOT FOUND NO FREE FILE DESCRIPTORS INVALID NUMBER OF BYTES FILE ALREADY EXISTS ILLEGAL NAME CANT DEL ROOT 9 NOT FILE 10 NOT DIRECTORY 11 NOT SAME VOLUME 12 READ ONLY 13 ROOT DIR FULL 14 DIR NOT EMPTY 15 BAD DISK 16 NO LABL 17 INVALID PARAMETER 18 NO CONTIG SPACE 19 CANTCHANGE ROOT 20 FD OBSOLETE 21 DELETED 22 NO BLOCK DEVICE 23 BAD SEEK 24 INTERNAL ERROR 25 WRITE ONLY Remedial measure Replace the SD Memory Card No remedial action is required when print such as authentication print is not used Panel display The L mark indicates no message in the upper row
215. ode 381 oocccconncciconncnonncccnnnancnnnnccnennnennncnnncce 164 6 1 Jam occurs immediately after the power is turned On 164 6 2 Jam occurs immediately after a paper is taken into printer 164 6 3 Jam occurs in the middle of paper running path 165 6 4 Jam occurs immediately after paper has reached the fuser 166 7 Paper unloading jam error code 382 eeeceeeeeeeeeeeeeeeeeeeneeeeeeeeeeseeeeeeeseaeeneeees 166 7 1 Paper unloading jam occurs immediately after the power is turned on 166 7 2 Paper unloading jam occurs after a paper is taken into printer 167 7 3 Paper unloading jam occurs in the middle of paper running path 168 8 Two sided printing jam error code 370 371 372 373 383 168 8 1 Two sided printing jam occurs immediately after the power is turned on 168 8 2 Two sided printing jam occurs during taking in the paper into Duplex UNIT orraa aii 169 8 3 Two sided printing jam occurs in the process of reversing paper 169 7 Troubleshooting and repair procedure 8 4 Two sided printing jam occurs during transporting paper inside the Duplex Union adi s 170 8 5 Paper is not supplied from the Duplex unit to the regist roller 170 9 Paper size error error code 400 oooooooococccnccnoccccccnnconccnconcnnnnncccnnnnnnnnncnnncnnncncnn 170 9 1 Jam occurs when paper end is
216. of certification to certifying authority i e in the state of Waiting for Installation of Certificate Refer to section 7 5 4 4 2 Network card is initialized Deletion of CSR was executed while user is applying issuance of certification to certifying authority i e in the state of Waiting for Installation of Certificate Refer to section 7 5 4 4 3 Deletion of CSR is executed Intermediate Certificate is installed Refer to section 7 5 4 4 4 Installation of intermediate Certificate is desired 7 5 4 4 1 User has changed the IP address of a printer If IP address of a printer is changed to other IP address than the IP address during creation of CSR error is issued and installation of Certificate become impossible If the changed setup is only the IP address of printer error will not be issued if the IP address is returned to the original address Solution Return the IP address of printer back to the IP address during creation of CSR and then install Certificate Note Do not change any setup of printer while creation of Certificate of certifying authority is in progress during the period starting from creation of CSR up until installation of Certificate If changed the already issued Certificates become invalid necessitating re setup starting from the very beginning If printer setup is changed after Certificate is obtained the Security warning is displayed on the web browser If IP address of printe
217. of the power supply and caution should be exercised during replacement The capacitor may take one minute to complete discharge after the AC cord is unplugged Also there is a possibility that the capacitor doesn t discharge because of a breakage of the PCB etc so remember the possibility of electric shock to avoid electric shock b Reconnect the printer according to the following procedure Connect the AC cord and the interface cable with the printer Connect the earth wire to the earth terminal of the AC power source outlet Connect the AC power cord insertion plug to the AC power source outlet Switch the power switch of printer on I Do not disassemble it if the printer works normally Disassemble it as required Do not remove the part that is not shown in the replacement procedure Please use the specified maintenance tool Disassemble it according to the proper procedure It may cause damage to the parts if disassemble it without following the proper procedure As the small parts such as the screws are lost easily please fix them to the original position temporarily Do not use gloves that may cause static electricity easily when handling IC and the circuit board such as microprocessor ROM and RAM Do not put the PCB on the device and the floor directly Do not work for a long time with the printer with the top cover open and an image drum unit installed in it Install 44205401TH Rev
218. omponent side p pr C535 amp 9g l ar l DES l 12 AA ga 2 35 l I SSS tm J516 l J522 R572 a l Be R517 oY naa R559 l ax R574 R576 l 0 Da R573 l R558 of I I Q502 i R557 a c519R556 TR502 C518R555 cs17R554 l C516R553 R552 Al C504 4508 ma sg Bo 2 l 5 P54 L 3 a 8 S R522 2o R521 J509 e C503 o l 3 usos 2518 P507 l l og l 8 D505 D506 N lt D504 R526 J502 R514R515 E 8 Soldering side 8 Connection diagrams v9SH sos R548 R547 J510 9 R546 ng R545 D509 C520 J507 44205401TH Rev 1 213 Oki Data CONFIDENTIAL 8 Connection diagrams 5 Control Panel P
219. on for a printer in the Sleep mode can be viewed by using that part of a MIB which supported by the printer a Get commana 7 5 4 7 4 Disabled protocols having client functionality On A 3 4 15 Email alerting 3 SNMP trapping WINS 4 SNTP 5 The periodical email alert time intervals for a printer include no time elapsed with the printer in the Sleep mode The WINS refresh time intervals for a printer include no time elapsed with the printer in the Sleep mode The WINS registration for printers in the Sleep mode is not periodically refreshed and a name registered with a WINS server may be deleted The refresh time intervals for a NTP server for a printer include no time elapsed with the printer in the Sleep mode 7 5 4 7 5 Protocols used with Sleep mode disabled Disable the Sleep mode of a printer for which to use any of the following protocols U N IPv6 NetBEUI NetWare EtherTalk 44205401TH Rev 1 201 Oki Data CONFIDENTIAL 7 6 Fuse check 7 Troubleshooting and repair procedure If the following error is issued check the corresponding fuse of the CU PU control board and high voltage power supply board Refer to Table 7 6 Fuse Name Table 7 6 Fuse error Error Description Service call 918 However if the Duplex unit is not installed it is the 2nd 3rd hopping error Insert Point Duplex 2nd 3rd 24V CU PU board Po
220. opying the EEPROM data is not possible due to I F error or others re write the serial number information in the new replacement board Table 5 2 Maintenance utilities adjustment items Maintenance Utilities Operation Manual item number Section 2 4 1 1 9 Section 2 4 1 1 10 3 Operation on the operator panel Item number corresponds to that of the Maintenance Manual Operation from the operator panel cannot be made Operation from the operator panel cannot be made Setup information of board items Adjustment contents Verifying the serial number information and the Factory Shipping mode Maintenance Utilities Operation Manual item number Section 2 4 1 1 7 Operation on the operator panel Item number corresponds to that of the Maintenance Manual Operation from the operator panel cannot be made USB software upgrade Upgrading the USB software Section 2 4 2 2 1 Operation from the operator panel cannot be made NIC software upgrade Upgrading the NIC software Section 2 4 2 2 17 Operation from the operator panel cannot be made Mac address setting Setting the Mac address Operation from the operator panel cannot be made Consumable items counter maintenance function Copies the consumable items counter data Drum counter Y M C K Fuser counter Belt counter Toner counter Y M C K Adjustment objective Copies
221. ork 11 1 1 Thermistor is defective Note Action to be taken at NG Upper thermistor lower thermistor frame thermistor Check the respective thermistors if they are shorted or opened internally Check the resistance value at the connector pins in the bottom of the fuser unit Refer to section 8 1 Resistance check fuser unit Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Installed condition of fuser unit Note Service calls 171 error and 171 error can occur when the printer temperature is below 0 C Turn on the power again after the printer temperature has increased Check if the fuser nit is pressed in until the connector in the bottom of the fuser unit is surely connected 11 2 Error occurs approx 1 minute after the power is turned on Check item Check work 11 2 1 Temperature increase of fuser unit Re set the fuser unit Action to be taken at NG Check item 7 Troubleshooting and repair procedure Check work 11 2 2 Temperature increase of fuser unit Action to be taken at NG Installation position of the upper thermistor Check if the upper thermistor is installed in the far position from the specified position or not causing detection of the lower temperature than the actual temperature of fuser unit Remove the heater cover and check warp
222. orrects skews of the paper 3 As figure 2 2 shows a registration clutch engages and the registration roller L feeds paper the registration roller L rotates when the registration clutch engages WR Sensor IN2 Sensor a XL Registration Clutch Registration Roller U Zz 2 X not engaging n c Y Registration Roller L r y not rotating s IN1 Sensor o O Feed Clutch cd i engaging Feed Roller rotating Feed Motor running clockwise Paper Figur Registration Clutch engaging Registration Roller L rotating Feed Clutch not engaging Feed Roller not rotating Feed Motor running clockwise Paper Figure 2 2 2 Operating instructions 2 Paper feeding from MPT 1 As figure 2 3 shows a feed motor runs counterclockwise an MPT clutch engages and paper is fed an MPT feed roller rotates when the MPT clutch engages 2 After turning on an IN2 sensor the paper is fed further a determined length until it touches a registration roller U this corrects skews of the paper 3 As figure 2 4 shows the feed motor runs clockwise and the registration roller U feeds the paper the registration roller U rotates when the feed motor runs clockwise MPT Feed Roller Tes Waser o oe Registration Bai ROK not rotating gt MS To YAA A DN N Feed Motor running counterclockwise Figure 2 3 MPT Feed Roller not rotating MPT Clutch not engaging Registration Roller U y cat a
223. osed it changes to the warning status Error 350 Yellow Error 351 Magenta Error 352 Cyan Error 353 Black Display on operator panel Check Toner Cartridge Improper Lock Lever Position COLOR Please see HELP for details Inspection lamp 7 Troubleshooting and repair procedure Contents Indicates that toner is not being supplied toner cannot be detected The lever of the toner cartridge is left unlocked or the cartridge was installed without removing the protective tape therefore the toner cannot be supplied and it might cause this error Error 544 Yellow Error 545 Magenta Error 546 Cyan Error 547 Black Code nnn Install New Image Drum Image Drum Life COLOR Please see HELP for details Informs the image drum has reached end of line alarm It is displayed until the image drum is replaced Error 560 Yellow Error 561 Magenta Error 562 Cyan Error 563 Black Check Image Drum COLOR Please see HELP for details Indicates that the image drum is not installed normally Error 340 Yellow Error 341 Magenta Error 342 Cyan Error 343 Black Install New Fuser Unit Fuser Unit Life Please see HELP for details Informs the image drum has reached end of line This error is issued when the counter detects that the fuser has reached end of life Print is stopped When the cover is opened closed it changes to the warning status Check Fuser Un
224. pecification is being used or not Replace the option tray unit 44205401TH Rev 1 176 Oki Data CONFIDENTIAL Check item 14 2 2 Check the system Check work connection Action to be taken at NG Check the system connection from the CU PU board to the option tray board V7Y PCB Check that the cable between the CU PU board option connector 0 to the option tray board is normally connected Correct the connections Square connector connecting the option tray unit to the printer Check if any foreign material exists in the connecting portion of the square connector Remove the foreign material Square connector connecting the option tray unit to the printer Is the terminals of the square connector damaged Replace the connector 14 2 3 Check the control signals Check the control signal that is output from the CU PU board to the option tray board V7Y PCB Check the control signal that is output from the CU PU board option connector 0 Pin 5 TXD PU 2nd Pin 3 RXD 2nd gt PU Replace the CU PU board 7 Troubleshooting and repair procedure 7 5 2 15 LED head cannot be recognized error code 131 132 133 134 15 1 Service call 131 to 134 LED HEAD Missing Check item Check work 15 1 1 Check the system connection Connecting condition at the CU PU board connector and at the head connector Ch
225. place the sensor lever with the good sensor lever Signal cable for relay board EXIT sensor cable Confirm that the cables are not pinched sheathes are not peeled off and they are assembled normally 7 2 Paper unloading jam occurs after a paper is taken into printer Check item 7 2 1 Check condition of Check work the paper running path Replace the connecting cable and normalize the assembled condition Action to be taken at NG 7 2 3 Motor operation check Fuser motor Confirm that the fuser motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Check if any load exists or not Replace the CU PU board or fuser motor or fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Face Up Stacker Cover Confirm that it is either fully opened or fully closed Eliminate any in between condition of the cover between the fully open position and fully closed position Duplex pull in gate Confirm that the Duplex pull in gate works normally by using the Motor amp Clutch Test of the self diagnostic mode Is it set to the paper unloading side normally Replace the Duplex pull in gate or the Duplex solenoid Rear panel Check that the installation condition of the rear panel hampers smooth movement of a paper in the paper running
226. pping page number from Tray1 Tray 2 printed page number Hopping page number from Tray2 Tray 3 printed page number Hopping page number from Tray3 2 Operating instructions Color printed page number Mono printed page number Printed page number by color printing Printed page number by mono printing Count method A4 conversion or size independence Count up after passing the writing sensor Count up if MPF MPT hopping is finished Count up if Tray1 hopping is finished Count up if Tray2 hopping is finished Count up if Tray3 hopping is finished The page number is counted up by detecting the paper passing the fuser in color printing mode after the job is finished 1 The value is A4 Letter value Please refer to A4 Letter conversion table P31 The page number is counted up by detecting the paper passing the fuser in mono printing mode after the job is finished 1 The value is A4 Letter value Please refer to A4 Letter conversion table P31 Operation when paper jammed Cannot count when paper feeding hopping jam and feed jam are occurred It can count except the above mentioned jam As total printed page number is counted up when the front end of the page passes the writing sensor according to the jam type the feeding jam 380 is also included in the limits for counted Cannot count if the jam is occurred before the paper passes the fuser It can co
227. printer is 1 300W Confirm the power supply can provide enough power e The operation with UPS uninterruptible power supplies is not guaranteed Explain to the customers that do not use UPS uninterruptible power supplies It may cause an electric shock fire Installation and removal of the power supply cord and the ground cable must be performed after pressing down the power switch to OFF Please connect the ground cable with a specified ground terminal Please contact the dealer if you cannot get it e Be careful not to connect it with the lightning rod the water pipe the gas pipe and the earth of the telephone wire e Connection of the ground terminal must be performed before inserting the power plug into the power outlet And removal of the ground terminal must be performed after pulling the power plug out of the power outlet e Please hold the power plug to disconnect or plug in the power supply cord e Please insert the power plug firmly into the outlet Do not pull out or plug in the power plug with wet hands Do not locate the printer in a place where the cord may be abused by persons walking on and do not place the heavy objects on the power cord Do not use the power supply cord that is bundled or connect the power supply with an extension cord Do not use a damaged power supply cord Do not use a multiple outlet extension cord e Please connect this printer into an outlet different from that to which othe
228. progress Error ONLINE Wait a Moment Message Data Writing Varies Varies Indicates that writing of the message data for upgrading is in progress Error ONLINE Power Off On Message Data Received OK Varies Varies Indicates that writing of the message data for upgrading has completed with success Error ONLINE Check Data Message Data Write Error lt CODE gt Varies Varies Indicates that writing of the message data for upgrading has failed CODE is a decimal value single digit indicating cause of the writing failure 1 FAIL Cause of the failure is unknown 2 DATA_ERROR Hash check error during data read write FLASH error 3 OVERFLOW Download failure because the FLASH capacity became full during writing or reading the language file 4 MEMORY FULL Failed to secure memory space 5 UNSUPPORTED_DATA Download of the data that is not supported by the printer Error ONLINE Install Paper MP Tray MEDIA_SIZE Press ONLINE Button Please see HELP for details Indicates that a print request is issued to the multipurpose tray that has run out of paper Paper feed restarts when user pressed the ON LINE switch Error 490 MPTray Unit of paper size in the Custom mode follows the unit specified by menu unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver This error occurs when the
229. r and remove the belt Assy Q outside pull the supporters 2 places in the direction of the arrow and motor remove them and remove the MPT Assy Remove the connector and rotate the FAN Fuser clockwisely to remove Remove the connector and disengage the claw A 2 places and remove the Stopper 2 places cover open switch BG gt 2 Remove the 2 screws silver No 42920406 and black No 42932708 and connectors 2 places and disengage the claw B 7 places Remove the high voltage power supply G NED Supporter 2 places gt y GT 4 Silver FAN Fuser Cover open switch Belt thermistor 44205401TH Rev 1 75 Oki Data CONFIDENTIAL 4 2 18 Cover Assy front Board RSF MPT hopping roller Frame Assy separator Feeder Assy regist Open the top cover Remove the plate shield and remove the connector See section 4 2 8 Disengage the claws of stay L Remove the motor cover See section 4 2 14 Remove the four screws silver No 42920406 and remove the feeder unit 2 Remove the connector and remove the Board RSF 3 Remove the MPT Assy See section 4 2 17 1 2 3 4 5 6 Disengage the claw and remove the cover sensor 3 7 8 9 Rotate until the claw of lever is disengaged and remove it 10 top 11 Remove the two lock shafts and two springs 12 Remove the hopping roller shaft 13 Remove t
230. r unit Check the life count of the fuser unit by using the self diagnostic mode The fuser close to the new fuser unit smells some odors Check that no foreign material exists in fuser unit 2 4 Rise up time is slow Check item 2 4 1 Check the fuser unit Check that no foreign materials such as paper are stuck inside of the fuser unit Check work Remove the foreign material Action to be taken at NG Halogen lamp Check that 120V or 230V is shown on the label on the rear of the fuser unit 120V 0DA 230V ODA OEL Replace the fuser unit 2 4 2 Check the optional parts Note Add on memory Install the optional parts add on memory again and re check the operations Replace the optional part SD Memory card Install the optional part SD Memory card again and re check the operations Replace the optional part Note lf any troubles such as printer does not start up normally occurs remove the CU options RAM SD Memory card and check if the trouble symptom changes or not 44205401TH Rev 1 154 Oki Data CONFIDENTIAL 3 Paper Jams When paper jams occur or paper remains in the printer Paper Jam or Paper Remain is displayed on the operation panel By pressing the Help button a method to remove the paper is displayed remove the paper in the printer according to Handling In addition A method to remove paper is also descr
231. r by adding 0 Zero in single byte character before the 10 digit number excluding the revision 2 digits that is shown in conceptual drawing of Serial number information setting screen as shown below Enter the 11 digit number after adding 0 zero in single byte character before the 10 digit number Enter OAEO1234567 Va N Revision Serial number label conceptual drawing The PU serial number is output to the System Serial Number column of the Configuration Therefore confirmation upon completion of rewriting the PU serial number can be performed by printing the Configuration 5 Maintenance Menu 2 Switching to the Shipping mode Maintenance Utilities Operation Manual section 2 4 1 1 10 4 When the board is replace with the new board the new board has been set in the Factory working mode Therefore it should be switched to the Shipping mode e Switch the mode by using the Maintenance Utilities section 2 4 1 1 10 Board setting function section 2 4 1 1 10 4 Factory Shipping mode screen Note Note that replacing the CU PU board with a new one without copying information onto the new one from the board s EEPROM clears information about the lives of units of the printer including the belt toner and image drums causing errors in managing these lives on the printer until the units are replaced The counts cleared with such CU PU board replacement are as shown in the list
232. r electric products is connected Especially the operation of the printer might be affected by the electrical noise when the printer is connected simultaneously with the air conditioner the copier and shredder etc Please use the noise filter or the noise cut off transformer sold at the market if you have to connect the printer into a same outlet e Please use the attached power cord and insert it into the outlet directly Do not use an unspecified power cord Do not use an extension cable Please use a cable that is more than 15A current rating if you have to use an extension cable elf the extension cord is used the printer might operate abnormally by the decrease of AC voltage Do not unplug the power cord or switch off the power during printing Please unplug the power cord if you do not use the printer for a long time long vacation or travel etc Do not use the attached power cord of this printer to the other electric products AWarning Explain completely the connection of the power supply cable and the ground cable with showing the user s manual to customer 3 Set up Connect the power cord Note Confirm that the power switch is turned to OFF O 1 Insert the power cord into the printer Ground terminal Ground cable Z Warning It may cause an electric shock A The ground cable must be connected 3 Insert the power plug into the outlet If the printer is completely started up
233. r is changed the Certificate becomes invalid In the case of Certificate of certifying authority requiring some charge for issuance another charge may be required for creating Certificate once again For details contact certifying authority 44205401TH Rev 1 196 Oki Data CONFIDENTIAL 7 5 4 4 2 Network card is initialized If network card is initialized to default setup while creation of Certificate of certifying authority is in progress during the period starting from creation of CSR up until installation of Certificate the setup information of the Certificate is deleted If information is deleted once the information cannot be recovered by any means Even when the same information as before is entered the same Certificate cannot be created Solution Repeat all the steps from the very beginning Certificate under application is already invalid 7 5 4 4 3 CSR is deleted If CSR is deleted if Certificate is deleted while creation of Certificate of certifying authority is in progress during the period starting from creation of CSR up until installation of Certificate the setup information of the Certificate is deleted If information is deleted once the information cannot be recovered by any means Even when the same information as before is entered the same Certificate cannot be created Solution Repeat all the steps from the very beginning Certificate under application is already invalid
234. r recur Check if the fuser is installed normally or not Replace the fuser Replace the fuser motor COMMUNICATION ERROR I F error between PU and CU Does this error recur Replace the CU PU board Media wrapped around the fuser error Service call 980 Error Media has wrapped around the fuser Turn off the power Replace the fuser Service call 982 Error 4th tray detection error The 4th tray is installed Remove the 4th tray Error due to detection of the toner cartridges of the same color Service call 983 Error Two or more toner cartridges of the same color are detected Install the cartridge of the specified in the specified position ASIC ERROR DCON access error Does this error recur Replace the CU PU board Note Service calls 168 error 171 error 175 error 903 error and 904 error These errors can occur when the printer temperature is below 0 C Turn on the power again after the printer temperature has increased 44205401TH Rev 1 149 Oki Data CONFIDENTIAL 7 5 2 Preparation for troubleshooting 1 LOD display Error iaa entation aia een ais indica 149 1 1 LCD does not display anything ccceeeceeeeeeeeeeneeeeeeeneeeeeeeeneeseaeeeeeeeenes 149 152 PLEASE WAIN csepetessecessceocscss se tecargescciesedeansices evitazeteastespuncagesestatteasesst cutee 150 1 3 Error messages rela
235. r with following the procedure in chapter 3 5 2 Turn off power Notes f you turn off the power without properly shutting down it may cause damage to the optional memory Operate the Shutdown Menu It may cause damage to the printer if you install the optional memory with power ON 3 2 Open the top cover and front cover Press down the OPEN button and open the top cover Open the multi purpose tray Pull up on the handle blue at the center of the front cover and open the front cover forward Front cover 44205401TH Rev 1 50 Oki Data CONFIDENTIAL 3 3 Remove the side cover Loose the screw one place Remove the side cover Pull it outward to remove while holding the upper edge of the side cover to lift Side cover 3 Set up 3 4 Install the memory Discharge any static electricity by touching a grounded metal object before taking the memory out of the package Insert the memory into the slot Push the memory to the printer side and fix it firmly Notes Do not touch any electrical parts and terminals of connectors Be careful to install the memory in the proper direction A notch on the terminal of the memory is matched to the connector of the slot 44205401TH Rev 1 51 3 Set up Oki Data CONFIDENTIAL 3 5 Install the side cover 4 Install the SD memory card Install the si
236. radiacion 33 Frame Assy separator Feeder ASSy UiSt ccicnninonnnnnnnccs 76 3 1 Notes and preCautions cccccccccscceessseceeneeeceneeeeceeeesceeeseeaeeecseeseseeeeeseneeessaees 34 4 2 19 poate RRA Liftup motor Hopping motor Paper end sensor oy 3 2 Unpack Method oss ccseranetesstcdeoltdesivctudtsisaeaeadsolaiameeianrdinatniain 35 POPPINg in 3 3 Setting method 36 4 2 20 Feed OMG iss cocoa isin hace a a aa 78 a g anos Ea eae 4 2 21 Shaft eject Assy FU Shaft eject Assy FD Eject sensor ocean 79 3 4 List of equipments and accessories 0 0 eeeeceeeeeeeeeeeeteneeeeeeteneeseeeeeeeteaeeteeesaees 37 0 43 QUIN POS serte E T 80 3 5 Assembling methods isiende ae eiiiai da esaiar ase eai 38 3 5 1 Assemble the main body of the printer ccccccsssessessesessessessesessessecseeseees 38 5 Maintenance Mel ccnasinn ai 91 3 5 2 Cable COME Claire cdi ccdr nids 44 5 1 System maintenance menu for maintenance engineer a E 92 3 5 3 Optional part installation and confirmatiQN oconoccnnnnccnnnncccnnooconinccnnnnnnnnons 46 44205401TH Rev 1 4 Oki Data CONFIDENTIAL 5 2 Maintenance Utilities usina atid 94 5 3 Maintenance menu TUNCHONS ise ta descensetenecetearedt arvseceindesestonineseteantieeueaetvncs 96 5 3 1 Self diagnostic MOde 0 02 eeceeececeseeeeeeeeeeeeeeeeeaeeeeeseaeeeseeseaeeseeeseaeeteaeeeaeete 96 5 31 1 Operation panel Anion did Meee eel eed ancients 96 5 3 1 2 Ordinary self diagnostic mode level 1
237. re to use the System Maintenance Menu FUSE KEEP MODE Move the ID unit in and out with hand to confirm that any abnormal mechanical load does not exist and the ID unit can be moved down to the DOWN position normally If a piece of paper is inserted in between drum and belt if top end of the paper can enter easily it is NG No Good Check the U shaped groove of the side plate for any abnormality If repair is found impossible replace the equipment 44205401TH Rev 1 183 Oki Data CONFIDENTIAL 7 5 3 2 Stain on white print Refer to Figure 7 2B 2 1 Stain on white print Partial stain Check item 2 1 1 ID unit Check work Action to be taken at NG 7 Troubleshooting and repair procedure 2 2 Stain on white print overall stain Action to be taken Exposure of drum to light Is the drum left in a circumstance in which drum surface is exposed to direct light for a long time Replace the ID unit If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Leakage of toner Does toner leak out from either ID unit or from toner cartridge Replace the ID unit or toner cartridge If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 2 1 2 Fuser unit Offset toner of the fuser unit Che
238. rea with grease Cover Sensor C Regist 44205401TH Rev 1 88 Oki Data CONFIDENTIAL 2 43301601PA Roller Assy BIAS FU C Method of amount grease EM 30L Class S After assemble to apply a minimum amount of MOLYKOTE EM 30L to the sliding portions of and the hatched areas a Not allowed to stain the area with grease 4 Component replacement 3 1 43894903PA Cassette Assy PX757 Plate Receive EM 30L Class B Apply a small amount of MOLYKOTE EM 30L to sliding portions of sheet metal and shaft the hatched area Shaft Liftup Plate Receive Shaft Liftup 44205401TH Rev 1 89 4 C t repl t Oki Data CONFIDENTIAL omponent replacemen 3 2 43894903PA Cassette Assy PX757 EM 30L Class B Apply a normal amount of MOLYKOTE EM 30L to the hatched area 2 palces Plate Receive 44205401TH Rev 1 90 Oki Data CONFIDENTIAL 5 Maintenance Menu Adjustment of this printer can be performed from the Maintenance Utilities by entering the corresponding menu from the keyboard of the operator panel This printer contains the maintenance menu in addition to the normal operation menus Select an appropriate menu in accordance with the objective of adjustment 5 1 5 2 5 3 5 4 5 5 5 6 System maintenance menu for maintenance engineer 92 Maintenance Utilities
239. rinting is available 2 Operating instructions The operation of each ID unit when color printing ae a ECN C ID unit M ID unit Y ID unit K ID unit Y ID unit DOWN K ID unit DOWN a AS i U g U lt _ _ _ Liftup link Liftup motor CCW Figure 2 6 The operation of each ID unit when mono printing C ID unit Liftup C ID unit M ID unit Y ID unit K ID unit M ID unit Liftup Y ID unit Liftup K ID unit DOWN Liftup lin Liftup motor CW Figure 2 7 44205401TH Rev 1 254 Oki Data CONFIDENTIAL 5 Fuse unit and paper delivery 1 The fuse unit and the delivery roller are driven by the DC motor as shown in Fig 2 8 When the fuse motor is rotated counter clockwise the heat roller will begin to rotate The heat roller makes the toner image fused to the paper by heat and pressure 2 The paper exits while the delivery roller rotates Eject roller Drive Fuser unit Heat roller Drive Fuse motor CCW Figure 2 8 2 Operating instructions 6 Cover open operation of color blur sensor and density sensor i As shown in Fig 2 9 when the fuse motor is rotated clockwise the cover open gear is operated and the cover of color blur sensor and density sensor is open When the fuse motor is rotated counter clockwise in the opposite direction the cover open gear is moved out of engagement and the
240. ronment where the humidity is 30 or less Set space e The flat desk should be wide enough to put the printer on e Ensure that there is enough room around the printer for proper ventilation Plan view ig Side view 44205401TH Rev 1 36 Oki Data CONFIDENTIAL 3 4 List of equipments and accessories 3 Set up Make sure that the appearance of the equipment is not damaged or dirty etc e Make sure that the following accessories are supplied with your printer e If you are missing any of these accessories contact your customer service department immediately Z4 Warning Personal injuries may occur Because the weight of the printer body is approximately 28kg 33kg in a state of packing it needs more than two adults to lift it up Printer Body Image drum cartridge 1 Cyan 1 the magenta 1 yellow and 1 black mounted in the printer Explain to the customer that the toner cartridge and the image drum cartridge can be separated Printer software CD ROM Power supply cord Guarantee card and user registration card User s manual Setup User s manual CD ROM Notes The printer cable is not included 44205401TH Rev 1 37 Oki Data CONFIDENTIAL 3 Set up 3 5 Assembling m
241. rts Check the sensor levers of the paper entrance sensor 1 and the paper entrance sensor 2 Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor with the good sensor lever Check the separator assemblies of the feed roller the pickup roller and the tray Check if any foreign materials such as paper dust on the surface of the feed roller or of the pickup roller or not Remove the foreign material Check if the feed roller or the pickup roller has worn out or not Replace the separator assemblies of the feed roller pickup roller and tray 3 2 3 Motor operation check Paper feed motor Confirm that the paper feed motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Replace the CU PU board or the paper feed motor Paper feed motor driver Remove the HP_PSZCL connector O of the CU PU board and check the followings at the connector side Several MQ between pin 1 FG Several MQ between pin 2 FG Several MQ between pin 3 FG Several MQ between pin 4 FG Replace the CU PU board 44205401TH Rev 1 161 Oki Data CONFIDENTIAL Check item Check work 3 2 4 Check the system connection Action to be taken at NG Check item Paper feed motor drive cable Check the connection condition of the cable Check if the connector is connected in the half
242. s Disable Setting Valid time Invalid of the l PRIME signal Offline Receive Enable Disable Setting Valid Invalid of the function that enables to keep the signal reception possible without changing I F signal even when an alarm is issued USB Enable Disable Setting Valid Invalid of USB interface Speed 480Mbps Enable Setting the maximum transfer speed of USB interface Soft Reset Offline Receive Enable Disable Enable Disable Setting Valid Invalid of Soft Reset Setting Valid Invalid of the function that enables to keep the signal reception possible without changing I F signal even when an alarm is issued Serial Number Enable Disable Setting Valid Invalid of USB serial number Category Security Setup Job Limitation Setting value Off Encrypted Job Function Limits the job to accept The encrypted authentication print only is accepted It is displayed when the optional internal SD Memory Card is installed Make Secure SD Card Execute Enables encryption functionality for data to store on an SD card This option enables encryption key generation and applies the information for such encryption security mode functionality initializing the SD card The option first displays the message Are You Sure Yes No Selecting No restores the last menu view Selecting Yes makes the printer reboot automatically enabling the encryption functio
243. s of 6 FUSE INTACT BELT UNIT FUSE UNIT INTACT Not yet cut BLOWN Already cut INTACT Not yet cut BLOWN Already cut INTACT Not yet cut BLOWN Already cut INTACT Not yet cut BLOWN Already cut INTACT Not yet cut BLOWN Already cut C ID UNIT INTACT Not yet cut BLOWN Already cut DENS C BEFORE STD H AFTER STD H TONER SENSOR BELT UNIT ID UNIT UP DOWN REG ADJUST ERROR DRUM OVER WR POINT BOTTOM Note To reset the parameter press ENTER long 3 sec NBC MENU CLEAR LED HEAD serial number display n01 23 45 6789 n K Y M C 44205401TH Rev 1 97 Oki Data CONFIDENTIAL 5 Maintenance Menu 5 3 1 2 Ordinary self diagnostic mode level 1 5 3 1 2 1 How to enter the self diagnostic mode level 1 Menu items of the ordinary self diagnostic mode are shown below Note For C711 password is required to enter the system maintenance menu 7 mode Refer to Table 5 1 C711 un Switch ssamiest SWITCH SCAN Entry sensorcheckand No 18 1 While pressing the MENOS and MENU keys simultaneously turn on the power switch check to enter the system maintenance mode Motor clutch test MOTOR amp CLTCH Motor and clutch operation No 19 2 Press the MENU key or MENU key several times until the message ENGINE TEST test DIAG MODE is displayed Then press the ENTER key to display DIAGNOSTIC Test print TEST PRINT PU built in test pattern print Operation MODE
244. sensor can be detected The following problems may lead to abnormal detection and the toner sensor error is occurred Shutter Toner sensor Toner count principle After the image data is transformed into binary data which can be printed by the printer the data is counted as print dot number by LSI The amount of the used toner is calculated from this count value and the residual amount is displayed on the menu Toner LOW detection residual amount display on LCD by the toner sensor is to detect a certain amount of the reduction of the toner left in ID The principle of ID counter belt counter fuse counter ID counter when 3 pieces of A4 paper are continuously printed one third of the rotation of the drum is set as one count Belt counter when 3 pieces of A4 paper are continuously printed one thirdof the rotation of the drum is assumed as one count Fuse counter The length of paper of legal 13 inch is set as nominal value If the length of paper is less than this nominal value it is assumed as one count If the length of paper is more than this nominal value the counted number is determined by the times of legal 13 inch The number after decimal point is rounded up 44205401TH Rev 1 30 Oki Data CONFIDENTIAL Counter spec ead Description Total printed page number Total printed page number MPT printed page number Hopping page number from MPT Tray 1 printed page number Ho
245. set the printer encryption strength to Weak 10 37 177155 3 About Internet Explorer 2 Press the Oki Device Setup button or alternately select Setup gt Oki Device Setup and open the setup screen LC 1037 177 106 103717774 3 Input the administrator password and open the setup screen as an administrator 44205401TH Rev 1 192 Oki Data CONFIDENTIAL 7 Troubleshooting and repair procedure 5 Check the Encryption Strength 8 A message prompting your confirmation will be displayed Click Yes NIC reboots in order to reflect the setup value sce Setup SLOT 1 44205401TH Rev 1 193 Oki Data CONFIDENTIAL Solution Set the encryption strength to Weak How to change encryption strength with Telnet Note Telnet cannot be used if it remains in the default setting To change the encryption strength Telnet must be set to Enable Select the command prompt DOS prompt and enter Telnet lt printer IP address gt and press Return Establish connected using administrator user name and password Telnet 169 284 74 39 BOE Select the menus in this order 4 Security Config 5 Cipher SSL TLS gt 2 Cipher Strength Then change the cipher strength as desired 1 Strong 2 Standard 3 Weak Telnet 169 284 14 29 7 Troubleshooting and repair procedure 44205401TH Rev 1 194 Oki Data CONFIDENTIAL 7
246. sing 6 Drum cleaning The drum cleaning blade removes the toner left on the OPC drum after transfer 7 Electricity removal The electric potential left on the drum is removed 8 Belt cleaning The belt cleaning blade removes the toner left on the belt 2 Charging The voltage is impressed to the charging roller in contact with the surface of OPC drum and the surface of OPC drum is charged Charging roller OPC drum 3 Exposure The light generated from LED head is irradiated onto the surface of the electrified OPC drum The electricity of the irradiated part on the surface of the OPC drum is attenuated by changing in light intensity the electrostatic latent image is formed on the surface of the OPC drum LED head Charging roller OPC drum 44205401TH Rev 1 18 Oki Data CONFIDENTIAL 2 Operating instructions 4 Development 5 Transfer The toner adheres to the electrostatic latent image on the surface of the drum The paper is overlapped on the surface of the OPC drum and the electricity is and the electrostatic latent image is changed into the toner image generated on the back of the paper by transfer roller 1 The sponge roller makes the toner adhere to the developing roller When high voltage is impressed from the power supply to the transfer roller the electricity induced in the transfer roller is moved to the surface of the paper via contact surface and the toner is drawn from the sur
247. t gt _ The density correction test is executed The ONLINE lamp flashes When the test is complete the test result OK or error name is displayed in the upper row of the display area and RESULT is displayed in the lower row of the display area OK DENS AD RESULT When the MENU key is pressed the test results are displayed by incrementing them When the MENU key is pressed the test results are displayed by decrementing them Pressing the BACK key returns the screen to the state of step 2 44205401TH Rev 1 108 Oki Data CONFIDENTIAL When the CANCEL key is pressed while test is in progress while the ON LINE lamp is lighting the screen returns to the state of step 2 lt lt During execution of DENS ADJ RESULT gt gt The same as the key operations of step 2 During execution of DENS ADJ EXECUTE lt lt During execution of DENS ADJ PAR SET gt gt Setup of the density correction parameter is displayed lt lt During execution of AUTO CALIBRATION gt gt 4 The automatic setting of the density sensor sensitivity correction value is executed The ON LINE lamp flashes When the test is complete the test result OK or error name is displayed in the upper row of the display area and RESULT is displayed in the lower row of the display area OK DENS AD RESULT When the MENU key is pressed the test results are
248. t between pin 6 FG Short circuit between pin 7 FG Short circuit between pin 8 FG Remove the HP_PSZCL connector of the CU PU board and check the followings at the cable side Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG Replace the cable with the good cable that normalizes the connection condition Paper feed motor belt motor ID Up motor Remove the respective connectors from the board and confirm that the following resistance exists between the corresponding pins at the cable side CU PU board HP_PSZCL connector Between pin 1 pin 2 Approx 3 4 or approx 50 Between pin 3 pin 4 Approx 3 4 or approx 5Q CU PU board BELT ID UP connector Between pin 1 pin 2 Approx 6 1Q or approx 8 5Q Between pin 3 pin 4 Approx 6 1Q or approx 8 50 Between pin 5 pin 6 Approx 3 4 or approx 50 Between pin 7 pin 8 Approx 3 4 or approx 5Q Replace paper feed motor belt motor ID Up motor 7 Troubleshooting and repair procedure 6 3 Jam occurs in the middle of paper running path Check item Check work 6 3 1 Motor operation check Action to be taken at NG Paper feed motor driver belt motor driver and ID motor Confirm that the paper feed motor belt motor and ID motor work normally by using the Motor amp Clutch Test of the self diagnostic mode Chec
249. t pin 11 of the CN connector 7 of the Operator Panel board Replace F2 or the CU PU board Cable assembly connecting the low voltage power supply unit and the CU PU board Check if the cable is half open circuit Check if sheath of the cable has not peeled off or not Check if the cable assembly is defective such as internal wires are disconnected or not Replace the cable with the normal cable Note Connection between the CU PU board and Operator Panel Check if the 11 conductor FFC is connected to the OPE connector 4 of the CU PU board normally or not Check if the 11 conductor FFC is connected to the OPE connector 47 of the CU PU board normally or not Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Re connect the cable normally FFC connecting the CU PU board and the Operator Panel board Check if the cable has open circuit or not with VOM Check if sheath of the cable has not peeled off or not by visual inspection Replace the FFC with the normal FFC 1 1 4 Check that power supply circuit has no short circuit 5V power and 24V power that are supplied to the CU PU board Check that power supply circuit has no short circuit at the POWER connector no 10 of the CU PU board The follow voltage must appear respectively pins 7 8 and 9 24V pin 1 2 and 3 5V pin 4 5 a
250. tch to OFF O 44205401TH Rev 1 45 Oki Data CONFIDENTIAL 3 Set up 3 5 3 Optional part installation and confirmation 1 2 Install the optional tray unit to the printer Note Because the weight of the printer body is approximately 28kg it needs 1 Installation of the optional tray unit second third tray more than two adults to lift it up It is a traditional paper tray for adding paper into printer Match the tab into the hole in the bottom of the printer 530 pieces of 70kg paper can be set Using it with a standard paper cassette and a multi Put the printer on the optional tray unit slowly Please remove it following the purpose tray can print 1690 pieces of pages continuously steps 1 2 in reverse order 1 1 Turn the printer power to OFF and pull out the power cord from the outlet Turn the power off with following the procedure in chapter 3 5 2 Turn the power off Note When you install two optional trays to the printer set the optional tray Notes If you turn off the power without properly shutting down it may cause directly on top of the other optional tray and then put them on the printer damage to the printer Please operate the Shutdown Menu It may cause damage to the printer if you install the optional tray with power ON Hole in the bottom of the printer 44205401TH Rev 1 46 Oki Data CONFIDENTIAL 1 3 Connect the power cord and printer cable to
251. ted changed by the user etc with this manual e The parts used for this printer may be damaged when handling inappropriately We strongly recommend maintaining this machine by our registration maintenance staff e Please operate the machine after removing static electricity 44205401TH Rev 1 3 Oki Data CONFIDENTIAL Index oo 1 Configuration sssnnissisnninsscsansnassaciunnnsnsenanasshncudansinnnenendenantiectanneis 6 3 6 Setting content print Configuration ee ee ee eee eee ceeetecee tees teeeseeeeeteees 57 11 System configurations eiin ee eee iii 7 3 7 Connecting method A AA eer 58 1 2 The Configuration of priNter cococcocincononccnonconenennoncnonnnrnnncnnnornonornnnornrnennrnecanos 8 3 8 User used Paper Confirmation connnonnninnnnnnonnninnnnnnn enero recaen 60 ES Optional Paris cerati obrera 9 4 Component replacement EIE OIEI ET 61 1 4 speoiigangns A a 10 4 1 Precautions on component EpC MON 62 1 5 apeniicatian amenas e a 13 4 2 Method Of componentreplac micas 64 19 1 Specification of USB interface isd gr cnatecaheeoetacencesduncentiane 7 ese ect 64 LS Goneralor USE interfaca i a e A 4 2 2 USO UN ca 65 teks pa ag poa AMI ae o bs 4 2 3 Left Stele iGO Vet a secssescixcerdcizetsstattvncceten dcanaveralecdces es oiteesteiwecetebas 65 16119 USB MENACE SIJNA veces aren a A 4 2 4 Right side COVE ias 66 1 5 2 Specification of network interface ooomocinnicinnnnininnnonccnncnnranncrnrccnnrcnanccnnn 14
252. ted to Operator Panel are displayed 150 1 4 RAM check in progress or Initializing display is kept appearing 150 2 Abnormal operations of printer after the power is turned ON oooccccnoncccnnanncnannns 151 2 1 Any operation does not start at all eee eeeeeeeeeneeeeeeneeeeseeeeteneeeess 151 2 2 Abnormal sound s Heard iii iaa 151 2 3 Bad odors are generated ccccccceceeceeseceeeeeeteeeeeeeeeeeeeeeeeeeeeeneeeeeetees 152 2 4 Rise up time iS SIOW oooccconnocccccnnccoccccccncncnannncnnnnnnnncncnnnnnann nn na ncnnnnnn cnn 152 3 Paper feed jam error code 391 1St tray ee ceeeseeeeseceeeseeeeeseneeseseeenesenterseners 159 3 1 Jam occurs immediately after the power is turned on 1st tray 159 3 2 Jam occurs immediately after the paper feed is started 1st tray 159 4 Feed Jam error code S80 cocicnionniniinicta 161 4 1 Jam occurs immediately after the power is turned ON ceeeeeeees 161 4 2 Jam occurs immediately after the paper feed is started eee 161 5 Paper feed jam error code 390 Multipurpose tray ccceeeeeeeeeeeeeeeeeeeeeteeeees 162 5 1 Jam occurs immediately after the power is turned on Multipurpose tray ici conoencioc cintia naaa lote 162 5 2 Jam occurs immediately after paper feed is started Multipurpose May ineine aae eaaa eae Ea E aE aaa 163 6 Paper running jam error c
253. ter enters the power save mode the LCD backlight turns off When it exits the power save mode the LCD backlight turns on If the switch is pressed while the backlight is off in the power save mode the backlight turns on and then turns off in 30 seconds However the power save mode is not canceled The backlight turns on during shut down Priority 365 Flash Download Indicates that downloading of the PU firmware program data is in progress Since downloading of the PU firmware is opened internally only and not disclosed to user the status will not occur in the user environment 44205401TH Rev 1 132 Oki Data CONFIDENTIAL Warning Panel display The L mark indicates no message in the upper row COLOR Toner Low Inspection lamp Details Toner amount is low Displayed in a combination of other message in the first line In case of MENU Menus System Adjust Low Toner Stop ATTENTION LED blinks and the printer shifts to OFF Line When an ONLINE switch is pushed or when arbitrary errors occur and the error is canceled an off line state is canceled and printing is continued until it is set to Toner Empty Arbitrary errors are errors of Priority 301 361 Toner Low status occurs when the power is on the LED of ATTENTION in a case of MENU Menus System Adjust Low Toner Stop is blinked and go back to the off line after the
254. the TC or replace the ID unit 44205401TH Rev 1 178 Oki Data CONFIDENTIAL 16 3 Error caused by the defective mechanism Check item Check work 16 3 1 Mechanical load applied to the ID unit Action to be taken at NG ID unit Check if a heavy mechanical load is being applied to the ID unit due to breakage of the waster toner belt or not Replace the ID unit If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 6 3 2 Motor operating condition ID motor Confirm that the respective ID motors work normally or not by using the Motor amp Clutch Test of the self diagnostic mode Check if any extra load exists or not Replace the CU PU board or the ID motor 7 Troubleshooting and repair procedure 7 5 2 17 Fuse cut error error codes 150 to 155 17 1 Fuse cut error Check item Check work 17 1 1 Check the system connection Action to be taken at NG FFC connecting the CU PU board and the toner sensor board PRZ PCB Check if the connector is connected in the half way only or not and is inserted in a slanted angle or not at the SSNS connector 5 of the CU PU board and at the SSNS connector 8 of the toner sensor board PRZ PCB Check if FFC has open circuit of sheath of the FFC has not peeled off or not Connect the FFC normally Alternately replace the
255. the data of the respective consumable item counters in the case when an existing consumable item that is in the middle of its usage is removed and installed in another printer Section 2 4 1 2 1 Operation from the operator panel cannot be made Destination PnP information setting Sets verifies the printer CU destination device ID and USB ID Section 2 4 1 2 9 Section 5 4 3 Factory Shipping mode Switching between the Factory mode and the Shipping mode Adjustment objective When copying the EEPROM data is not possible due to I F error or others implement switching between the Factory mode and the Shipping mode When the replacement board is supplied for maintenance it has been set in the Factory mode as the default setting Switching from the Factory mode to the Shipping mode needs to be performed using this function Section 2 4 1 1 10 4 Section 5 3 2 10 Password initialization Network log save function Initialization of administrator password Saving the network log Section 2 4 2 2 13 Section 2 4 2 2 14 Operation from the operator panel cannot be made Operation from the operator panel cannot be made PU Log Save function Saving files of PU log Section 2 4 2 2 16 Operation from the operator panel cannot be made Consumable items counter display Verifies present data of the consumable items counter Section 2 4 1 3
256. tic mode This section describes the self diagnostic LEVEL 0 and LEVEL 1 respectively 5 3 1 1 Operation panel The following description on operating the self diagnostic is premised on the operation panel layout as shown below 1 How to select the menu items Self diagnostic mode layout overall XXXXX Menu items can be selected directly Menu items can be selected by pressing either XXXXX MENU or MENU key POWER ON l Press MENU MENU HELP until the Without pressing system maintenance menu is displayed Then any key select ENGINE DIAG MODE and press ENTER Normal operation mode LEVEL 0 LEVEL1 ENGINE DIAG MODE XX XX Engine status display ee MENU S SWITCH SCAN Engine status display and ONLINE MOTOR amp CLUTCH TEST Heater temperature simultaneously 3 sec TEST PRINT Environment temperature REG ADJUST TEST humidity display DENS ADJ TEST CONSUMABLE STATUS PRINTER STATUS FACTORY MODE SET SENSOR SETTING LED HEAD DATA NVRAM PARAMETER Short pressing of Respective voltages TR iMEN A ONLINE CH DB SB display during ENTER and BACK print simultaneously Toner sensor RFID internal noise monitor Error details 1 How to select the menu items LEVELO Long pressing of BACK 2 sec Respective voltages display during print Transfer TR voltage 1 1 Transfer TR voltage 2 1 Charge CH voltage
257. to avoid electric shock Take the cassette Assy out Remove the control PCB See section 4 2 8 Remove all cables from Guide cable PowerLow Remove the fuse I F connector from low voltage power supply disengage the claws 2 places and remove the Guide cable PowerLow 5 Remove the two screws 2 silver No 42920406 and four connectors CN1 CN2 CN3 and remove the low voltage power supply At the same time remove the screw black No 42932708 and remove the AC inlet Assy 6 Disengage the claw C and remove the low voltage FAN 6 O Y Disengage the claw D 2 places and claw E and remove the motor cover 7 Remove the four screws 0 silver No 42920406 and connector and take the fuse motor out Remove the three screws 2 silver No 42920406 and connector and take the ID motor 43 out 323 23 O 2 Notes Be careful to install the low voltage FAN in the proper direction e Please confirm the setting of AC input voltage when installing the low voltage power supply 100V the short plug is mounted to the connector CN6 230V the short plug is not mounted to the connector CN6 e Low voltage power supply and AC Inlet Assy should be replaced together The pair of low voltage power supply and AC Inlet Assy meets the safety standards 4 Component replacement Low voltage power supply PRN PCB POWER connector For ONG Short plug N Fuser I F connector
258. toroil to the portion of the slot of solid coiling of this torsion spring using a brush 2 places At both sides O 44342001PA Belt Assy EM 30L Class A Apply a small amount of MOLYKOTE EM 30L to the inside of Bearing TR Belt Both sides total 8 places Bearing TR Belt EM 30L Class A Apply a normal amount of MOLYKOTE EM 30L to bearing end EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to bearing portion Both side 4 Component replacement EM 30L Class C Apply a normal amount of MOLYKOTE EM 30L to beaing portion Both side Roller Transfer EM 30L Class A Apply a small amount of MOLYKOTE EM 30L to sliding surface of Gear Drive Z36 and Bearing GSB Gear Drive Z36 Bearing GSB 44205401TH Rev 1 87 Oki Data CONFIDENTIAL 4 Component replacement 0 43917501PA Sensor Assy Color Regist 4d 43081301PA Roller Assy Idle FD Plate Sensor C Regist EM 30L Class A Apply a small amount of MOLYKOTE EM30 L to the hatched areas Both side 8 places Exploded View Method of amount grease The surface of Cover Sensor C Regist Belen Sh i i ear Assy Shutter should not be stained with MOLYKOTE y EM 30L Class S Before assemble to apply a minimum amount of MOLYKOTE EM 30L to the sliding portions of and the hatched areas Not allowed to stain the a
259. tray is in the home position and the sensor PE SENS 2 cannot detect paper Remove Paper Face Down Stacker Please see HELP for details The printed paper is overfilled on the paper stacker of the printer unit Error 480 Face Down Stacker Wait a Moment Network Configuration Writing Varies Varies When the network related setting items are updated contents of them are saved in the flash memory Error ONLINE Install Paper Cassette TRAY Please see HELP for details Indicates that cassette is removed from the tray 1 that is located in the path when a print from tray 2 is attempted Error 440 Tray1 Error 441 Tray2 44205401TH Rev 1 140 Oki Data CONFIDENTIAL Display on operator panel Install Paper Cassette YTRAY Please see HELP for details Inspection lamp Contents Indicates that paper feeding is not possible because cassette has been removed from the corresponding tray when a print from the tray is attempted Error 430 Tray1 Error 431 Tray2 Error 432 Tray3 Code nnn Press ONLINE Button for Restoration Memory Overflow Momory capacity overflows due to the following reason Press ON LINE switch so that it continues Install expansion RAM or decrease the data amount Too much print data in a page Too much Macro data Too much DLL data After frame buffer compression over flow occurred D
260. unt if the jam is occurred after the paper passes the fuser Operation for Duplex Front Back count 2 Only front count 1 Double count If the color page and mono page exist together the color printing page number would be plus 1 and the mono printing page number would be plus 1 Reset condition 1 When Format Flash ROM of system maintenance menu is performed 2 When CU PCB is replaced 3 When MENU RESET of system maintenance menu is performed 4 When CU PCB is replaced Value storage destination CU Menu MenuMap output O EngineMenuMap output 1 Count cannot be updated if the power is turned off when the jam is occurred 2 In the initial state MenuMap output is not available It is possible to switch in the system maintenance menu 3 EngineMenuMap output divides into Engine Menu Print the first page and Engine EEPROM Dump Print the last page however the number of paper fed from each tray is output only to the latter one DUMP display only 44205401TH Rev 1 31 Oki Data CONFIDENTIAL A4 Letter conversion table The paper is counted up as this sheet Paper size Simplex LETTER Duplex EXECUTIVE LEGAL14 LEGAL13 Duplex _ 2 2 2 A4 A5 AG B5 COM 9 COM 10 MONARCH DL C5 CUSTOM LENGTH lt 210mm CUSTOM 210mm lt LENGTH lt 899mm CUSTOM 900mm
261. vertical line with color Refer to Figure 7 2D Check item 4 1 1 ID unit condition Check work 7 5 3 5 Cyclic abnormality Refer to Figure 7 2E 5 1 Cyclic abnormality occurs in vertical direction Action to be taken Check work Filming of the ID unit Is print attempted without toner 4 2 Thin vertical line without color Refer to Figure 7 2F Check item 4 2 1 LED head condition Check work at NG Check item 5 1 1 Cycle Replace toner Image drum cartridge with Check that the cycle is 94 3 mm new one If replacement does not solve Developing roller Check that the cycle is 39 7 mm the problem replace the ID unit If any attempt of using Toner feed roller Check that the cycle is 58 4 mm 7 Troubleshooting and repair procedure Action to be taken at NG Replace the ID unit Replace the ID unit Replace the ID unit new ID unit as a trial is going to be made Charge roller Check that the cycle is 37 7 mm be sure to use the System Maintenance Roller on top of fuser Check that the cycle is 90 5mm Menu FUSE KEEP MODE Fuser belt Check that the cycle is 96 3 mm Transfer roller Check that the cycle is 50 3 mm Action to be taken at NG LED head Is any foreign material attached on the light emitting surface of the cell fox lens of the LED head Remove the foreign material 4 2 2 Con
262. ware version number by using the menu print or the maintenance function 1 3 Error messages related to Operator Panel are displayed Check item Check work 1 3 1 Error message If the message reappears after the power is re started again implement the confirmations of sections 1 3 1 Action to be taken at NG Error message Check the error contents by referring to the Error Message List Follow the instruction 1 4 RAM check in progress or Initializing display is kept appearing Check item 7 Troubleshooting and repair procedure Check work 1 4 1 Operator Panel display freezes Action to be taken at NG Operator Panel display RAM check in progress or Initializing display is kept appearing Replace the ROM DIMM of CU or replace the CU PU board Remove the optional RAM and SD Memory card Then perform the check If the check result shows NG replace the CU PU board 44205401TH Rev 1 1821 Oki Data CONFIDENTIAL 7 5 2 2 Abnormal operations of printer after the power is turned on 2 1 Any operation does not start at all Check item Check work 2 1 1 Check the peripherals of the power supplies Action to be taken at NG Primary AC power source that is connected to the printer Check the supplied voltage of the AC power source Supply the AC power Voltage setting of the lower voltage power supply
263. wer supply shut down Not displayed on operator panel CU 3 3V PU 5V PU area ID UP DOWN error Service call 142 Belt motor ID UP DOWN motor Hopping clutch 24V Cover open High voltage power supply board ID cooling fan fuser fan 24V Service call 122 Power supply fan feed clutch MPT clutch Fuse cut feed motor 24V High voltage Cover open High voltage 24V power supply board Service call 121 High voltage 5V e Service call 131 to 134 error All white page print LED HEAD 5V CU PU board Service call 131 to 134 error LED HEAD 3 3V CU area CENTRONICS interface error CENTRONICS interface 5V CENTRONICS interface error CENTRONICS interface 3 3V Host USB error Host USB 5V Less than 1 ohm 44205401TH Rev 1 202 Oki Data CONFIDENTIAL 7 7 Paper cassette switches versus Paper size correspondence table 7 Troubleshooting and repair procedure Dial display size TRAY1 3 Cassette none Legal 14 Legal 13 5 Legal 13 Letter Executive Blank Blank A4 B5 A5 Not used Not used Not used Not used FE E ee ee a ae Se ee ae e Se E E Not used Fae LL e Le ae Le eS Pe e Le ee ae ee S FE ore ae poe E E SE ee Ela LEO PTE E E E E PAP ee em ee le pe E E A TS Not used
264. y Check item 5 2 3 Motor operation che 7 Troubleshooting and repair procedure Check work ck Action to be taken at NG Paper feed motor Confirm that the paper feed motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Replace the CU PU board or replace the paper feed motor Paper feed motor driver Remove the HP_PSZCL connector of the CU PU board and check the followings at the connector side Several MQ between pin 1 FG Several MQ between pin 2 FG Several MQ between pin 3 FG Several MQ between pin 4 FG Replace the CU PU board 5 2 2 Check condition of the mechanical parts Check the sensor levers of the paper entrance sensor 2 and the WR sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor with the good sensor lever Planetary gear for paper feed control Rotate the paper feed motor FRONT MOTOR using the Motor amp Clutch Test of the self diagnostic mode and confirm that both of the two planetary gears rotate at the bottom position The planetary gear box can be located because it is the white molded block that is located on the right side when the front cover is opened Replace the planetary gear box Front cover Confirm that the locks in the right and left of the front cover are locked normally Replace the font cover assembly Che
265. y MEDIA_SIZE MEDIA_TYPE Press ONLINE Button Please see HELP for details Inspection lamp Contents Indicates that the paper size of the tray or the paper size and the media type do not match the print data Prompt user to insert paper in the tray Error 460 MPTray Unit of paper size in the Custom mode follows the unit specified display unit menu setting of the MP tray unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver ex 210 x 297mm 8 5 x 11 0 inch User is requested to change paper of the tray and press the ON LINE key Code nnn Display on operator panel Wait a Moment Network Initializing Inspection lamp 7 Troubleshooting and repair procedure Contents Indicates the network initialization is in progress Code nnn Error ONLINE Install Paper YTRAY MEDIA_SIZE Please see HELP for details Indicates that a print request is issued to the tray that has run out of paper Prompting user to refill paper Error 491 Tray1 Error 492 Tray2 Error 493 Tray3 Unit of paper size in the Custom mode follows the unit specified by menu unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver Error 491 492 493 Wait a Moment Message Data Processing Indicates that processing of the message data for upgrade is in

C711n_MPS711C_Maintenance Manual

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