Operational manual truck operator
Contents
1. Department Operations Operational manual truck operator 2 5 Opening hours 2 5 1 Gate opening hours The gate at APMTMVII is open 24 hours a day 7 days a week 2 5 2 Yard opening hours When visiting APMTMVII truck operators should take the Yard Opening Time YOT into account The YOT is defined at 7 days before ETA deep sea vessel from 00 00 on that day For example should a deep sea ship arrive on Tuesday 29 of September at 14 00 trucks are allowed to deliver containers from Tuesday September 22 00 00 onwards Trucks may deliver containers at APMTMVII up to 24 hours before ETA deep sea vessel Exceptions to this YOT policy are communicated through the APMTMVII operational website www DailyLiftingMVII com 2 5 3 Opening hours during Christmas amp New Year Closed from December 24 14 00 hours till December 26 07 00 hours Closed from December 31 14 00 hours till January 1 15 00 hours 2 5 4 Opening hours during other holidays During holidays of Good Friday April Easter Monday April Liberation day 5 May Ascension Day June and Pentecost Monday June our operations will run as per usual 2 6 Changes to pre announcement If a truck operator is not able to meet the assigned time slot or wishes to move the time slot the truck operator is responsible for sending an update on the expected time of arrival in order to adjust the slot time It is the truck operator s own responsibility to cancel an ass2. December 25 Christmas Based on the received status information the time and date and thus the time slot can still be adjusted cd APM TERMINALS one ciovai Trade Ani terminate MUI Department Operations Operational manual truck operator 2 1 1 Delivery of a full container The following information needs to be provided to Portbase e Container number e Estimated Time of Arrival ETA truck e Seal number e Booking number e Terminal e TAR code optional 2 1 2 Delivery of an empty container The following information needs to be provided to Portbase e Container number e ETA truck e TAR code optional e Reference number ERO Empty Receive Order 2 1 3 Pick up of a full container The following information needs to be provided to Portbase e Container number e ETA truck e Terminal e PIN code e TAR code optional 2 1 4 Pick up of an empty container The following information needs to be provided to Portbase e Container number optional e Size type e ETA truck e Reference number EDO Empty departure order 2 2 Feedback 2 2 1 Import container When making the pre announcement for an import container the truck operator will receive feedback from APMTMVII on the following information e Expected discharge time of the container at the terminal e Status of the commercial release e Presence of Customs documentation The moment a not yet discharged but pre announced con
3. of his truck in order to check for damage At the Gate Out a Customs seal can also be applied if necessary Damage can be reported to the Gate clerk using the intercom Once this has all been done the steps need to be confirmed Finally the driver is issued an EIR or terminal departure ticket 5 3 Customs Parking If a container is scanned positively on nuclear radiation the truck will be directed to Customs Parking P Cus There is a limited amount of parking available here for phase 2 of the nuclear scan 5 4 Security Out Upon arrival at Security Out SO the driver needs to present his cargo card first If the driver is using a day pass this pass will be confiscated at Security Out It will then be decided if the truck can be permitted to depart If this is not the case contact with the Gate clerk will be made over the intercom Once everything is in order the traffic barrier will be opened and the truck will be allowed to leave 6 Disasters 6 1 Closing the terminal In the event of a disaster it may be necessary to shut down the terminal When the terminal remains closed for a long period all time slots within that period will be cancelled Truck operators will then not be permitted to enter the terminal In the event of a diaster it is always the responsibility of the truck operator to reschedule a slot that has been cancelled or that he will be unable to make in time In case of smaller disruptions trucks will be directed
4. picked up is towards the front or when APMTMVII has made a mistake involving door direction the container can be turned in the Specials Area This will be done with a reach stacker 5 Departure procedure 5 1 Visual Gate Out Once the loading or discharge of the container has been successfully completed a number of additional checks need to be done before the truck can leave the terminal First of all the truck passes the Visual Gate Out VGO Here the container is scanned and the following points are immediately compared to the pre announcement to see if they match e Container number e Size type e Seal Y N e Genset Y N e IMO labels IMO class e Damage e Direction of door opening 11 cd APM TERMINALS ons ciovai Trade Ani terminate NWI Department Operations Operational manual truck operator Additionally the truck and chassis are scanned on the following points e Number plate e Profile e ROT e Container position e Scan for nuclear radiation Please not that there is a maximum speed of 15 km h at this scan as well If drivers drive through this scan too fast there is a chance that containers are scanned positively incorrectly 5 2 Gate Out After the Visual Gate Out the truck comes to the Gate Out GO The driver needs to show his cargo card or day pass at this point Additionally the seal number for the container on the truck needs to be entered The driver is also shown a photograph of the roof
5. to the Truck Parking When the terminal re opens they will be admitted on a FiFo basis In the following overview of the Truck Parking next page there are two locations shown where two safety employees will provide trucks with instructions on how to proceed 12 cd APM TERMINALS one cioa Trade APM Terminals MVII Department Operations Operational manual truck operator 5 FIC K BUFFER APMTMVII will keep truck operators informed about the disaster in progress and its expectations for resuming operations through the newsletter subscribe at www DailyLiftingMVIl com the website and the pre announcement system 6 2 Truck Parking If the gate will be shut for a brief interval APMTMVII will allow truck operators into the Truck Parking In the event the gate will remain closed for a longer period truck operators will be barred from the terminal in its entirety Security will redirect truck drivers arriving at the terminal to temporary parking locations at Maasvlakte if they desire Matrix display boards will keep inbound drivers informed of the situation 6 3 Re opening of the terminal If the gate has been shut for a brief time the truck operators waiting in the Truck Parking will be accommodated first once the gate is re opened In the event the gate has been shut for a longer period truck operators will be handled according to the regularly scheduled time slots 7 Communication 7 1 Operational website The status of
6. Binnenkomst NTA ATA Carnet NCTS NT1 documenten import NT1 documenten moeten door de Douane worden omgezet van IE28 naar IE29 voor douane vrijgave Voor wegtransport dienen chauffeurs een scanbare barcode te overleggen bij de Douanebalie op de terminal Voor binnenvaart en spoor wordt dit uitgevoerd door de terminal Voor deze modaliteiten kan het document opgevraagd worden per e mail bijvoorbeeld omdat deze benodigd is voor vervoer of lossing Hiervoor kan de Data EDI afdeling benaderd worden e mail MVII datacenter apmterminals com 23
7. Operational manual truck operator APM Terminals Maasvlakte II Version 1 5 November 19th 2015 APM TERMINALS Giova trace cd APM TERMINALS ons ciovai Trade Ani terminate NWI Department Operations Operational manual truck operator Contents E ini OO ORO E 4 2a Proaunmnouncenit DEOOOSE wennen bate ep de ERU RN AR eiken daens 4 2 1 Pr announcement and request for slot reference ueescenee tete teen 4 2 1 1 Delivery of a full container uestris gies Rosa ut ded 5 2 1 2 Delivery of an empty container o activo i dede ARRA Rx HS UE PANE M CUIU ERE 5 2 1 3 Pick up of RE 5 2 1 4 Pick up of an empty OMAN iive C END VENERIS ERES RE atas 5 PESE Ioco eT ei 5 Ce D ER en dee 5 2 2 2 Export c nt lnet upset tere px obf vana bare red er io Ma or POR ER EUER EE 6 2 3 Linking pre announcement and slot reference seen 6 2 3 1 Linking Existing slot rererences Goose OD NADA QU OUR Re EA PRA ENS 6 2 3 2 Splitting an existing TAR COGO nme nen 6 22 Slot TMG E 6 ZA Softe day BER FEY ee oM Por POR ER EUREN RER 6 2H SOE RISE arenden segun aac POR EA ROREM eneen 6 23 Weekend slot tme amnestie 6 Zok WOP BOUTS ssena aei eene gen benadeelde 7 Zal Gate opening EIERE 7 2 5 2 Yatdopenins EE 7 2 5 3 Opening hours during Christmas amp New Ven 7 2 5 4 Opening hours during other holidays enne eeenneereneneeeeenne 7 2 0 Changes to pre announcerblil uu eco nva cm ea Gegen URN e E 7 Ze Custo
8. R manders 18 Appendix 3 Map of APM Terminals MN 19 Appendix 4 Portbase information flows for Road Planning nennen 20 Appendix 5 Conditions for container status Ok 21 Appendix 6 Error COMES osisn suc axis PL ERE qd iaa dra Lo pd bra rnaar 22 Appendix 7 Physical documents nnee repe e YO weten 23 cd APM TERMINALS Ane cioa Trade Ani terminate NWI Department Operations Operational manual truck operator 1 Introduction The operational procedures described in this manual are specifically intended to inform all truck operators who are going to visit APM Terminals Maasvlakte II APMTMVII The chapters are presented in the same sequential order as in which the procedures need to be followed by the truck operators during a visit to APMTMVII APMTMVII is a highly automated terminal Communication between the truck operator and APMTMVII is done through Portbase s service Road Planning Portbase s service Road Planning can be reached through the Road Planning website or through EDI in your own in house computer system This operational manual has been compiled to provide truck operators with a clear insight into the various procedures at APMTMVII in order to streamline our shared processes This document is supported by the following appendices e Appendix 1 Contact information e Appendix 2 List of abbreviations e Appendix 3 Map of APM Terminals MVII e Appendix 4 Portbase information flows for Road Planning e Appendix 5 Co
9. TAR code 2 3 2 Splitting an existing TAR code When a truck operator has linked two slot references and later decides to split them again one of the two existing containers needs to be cancelled A new pre announcement should then be made for this container 2 4 Slot time 2 4 1 Slot time daytime A truck time slot lasts 30 minutes and is scheduled from quarter till the hour until a quarter past the hour and from a quarter past until quarter till APMTMVII tolerates a window of 45 minutes before and 45 minutes after the time slot A driver with a time slot of 13 15 13 45 is thus allowed access to the terminal from 12 30 until 14 30 The time slot is based on the ETA provided by the truck driver If the maximum number of slots within a certain time window have been assigned a slot will be created within the first following time window with slots available This will be communicated 2 4 2 Slottime night Because the terminal is usually less busy at night APMTMVII holds different slot times at night The night slot is from 20 15 until 03 45 A tolerance of 45 minutes before and 45 minutes after the time slot is also used for this slot 2 4 3 Weekend slot time APMTMVII also uses different slot times during the weekend There is effectively one long time slot from Friday 20 15 until Monday 03 45 with again a tolerance of 45 minutes before and 45 minutes after the time slot cd APM TERMINALS ne ciovai Trade Ani terminate NWI
10. UND RAIL The unit is not released for the modality rail Please contact the liner agent 22 cd APM TERMINALS Ane ciovai Trade Ani terminate NWI Department Operations Operational manual truck operator Appendix 7 Physical documents Fysieke documenten export Document type Douane document ICT T2L factuur CMR bestemming EU landen Document om aan te tonen dat het vrije goederen zijn en waarvoor geen invoerechten accijnzen etc meer hoeft worden voldaan RAR TCBD Army documenten REX Nood procedure EX A die uit NL is opgemaakt Document voor goederen uit het vrije verkeer van de EU die naar een land buiten de EU worden ge xporteerd een zogenaamd derde land RT1 Document voor Douanegoederen uit een derde land waarvoor geen invoerrechten accijnzen etc voor is voldaan die worden ge xporteerd naar een derde land TNK Residu verklaring tank restlading Ongereinigde tankcontainer waarin restlading zit die ge xporteerd wordt RCA Carnet TIR T5 Formulier bij hoofddocument voor landbouw goederen waar restitutie voor aangevraagd is RTA ATA Carnet Fysieke documenten import Document type Douane document FWV Fiat Wegvoering IM7 Opslagdocument voor containers gt 45 dagen op terminal regeling 7100 voor B block ICT T2L factuur CMR bestemming EU landen NAR Army documenten NCA Carnet TIR GDB Gemeenschappelijk Veterinair Document van
11. ase contact the liner agent OUTBOUND CARRIER contact the liner agent WENN ee eee FOUND liner agent 2 UNIT SIZE TYPE DOES NOT MATCH PREAN A different ISO type is known in the booking Please ORDER SIZE TYPE contact the liner agent CARGO OPENING TIME HAS NOT PASSED YET The cargo opening time is still closed Please contact the liner agent o 1 ACTIVE H P IN PREAN LINE DELIVER GROUP The container is blocked Please contact the liner agent B Li BLOCKED BY CUSTOMS DLV The container is blocked Please contact the customs OTH TRUCKING COMPANY 8713755270895 HAS The trucking company is unknown Please contact the BEEN DELETED AND CANNOT HAVE APPOI Data EDI Center of APM Terminals MVII CARRIER VISIT for this carrier Please contact the liner agent OTH PAST GENERAL CARGO CUTOFF 2014 09 30 The cargo opening for this vessel is passed Please 06 00 000 contact the liner agent OTH NO TRANSACTION TYPE DE EXISTS FOR THE The pre announced unit has not been stacked yet please STAGE PREAN contact the liner agent ERROR FOR SAWI2410128 FOR AN IMPORT The used port of destination is not configured at APM THE DISCHARGE PORT MUST BE THE Terminals MVII Please contact the Data EDI Center Of APM Terminals MVII NO LINE RELEASE FOR OUTBOUND TRUCK The unitis not released for the modality truck Please contact the liner agent B B co co co co co co co R A A R R R R U N BCO OTH 10 NO LINE RELEASE FOR OUTBO
12. berthplanning apmterminals com Data EDI Center Telephone 31 0 10 7549525 9526 E mail MVII datacenter apmterminals com Vessel planning Telephone 31 0 10 7549673 9674 E mail MVII vesselplanning apmterminals com Gate Department Telephone 31 0 10 7549679 9684 E mail MVII gate apmterminals com E mail MVII gatecoordinator apmterminals com Special Cargo amp Reefers Telephone 31 0 10 7549647 E mail MVII specialcargo apmterminals com E mail MVII reefers Qapmterminals com 15 APM TERMINALS Siobal trade Department Operations Operational Management Senior Management Team Sr Manager Operations Mr Bart Noordzij Telephone 31 0 10 7549500 E mail bart noordzij apmterminals com Mr Rik Geurtsen Telephone 31 0 10 7549500 E mail rik geurtsen apmterminals com Execution Manager 24 7 operations management Telephone 31 0 10 7549670 Planning Manager Mr Ad van Strien Telephone 31 0 10 7549686 E mail ad van strien apmterminals com Mr Jeroen de Rijcke Telephone 31 0 10 7549686 E mail jeroen de rijcke apmterminals com Manager Supporting Services Mr Ray van Oort Telephone 31 0 10 7549647 E mail ray van oort apmterminals com APM Terminals MVII Operational manual truck operator 16 APM TERMINALS cis Department Operations Other contact information HSSE Department Telephone 31 0 10 7549773 Telephone 31 0 6 41851780 E mail MVII securit
13. e parked at the Truck Parking P TR This is also where will be redirected to if an accident causes the terminal to close down for a short period of time In case of long term closure the Truck Parking will also be closed The Administration Desk can be found next to the Truck parking area Here drivers can ask any questions they might have The stickers may also be removed at the Truck Parking 3 2 1 2 Administration Desk Drivers can go to the Administration Desk ADMIN when they encounter problems Here blockades on import containers can be lifted by Customs officials and physical documents such as Army documents can be handed over In addition the gate support can also be found here They can be reached directly and over the intercom 3 3 Visual Gate In After the Security In the truck reaches the Visual Gate In VGI Here the container is scanned and the following points are immediately compared to the pre announcement to see if they match e Container number e Size type e Seal Y N e Genset Y N e IMO labels IMO class e Damage e Direction in which door opens e Bundles OOG goods e Top and or bottom rail of tank container Please not that there is a maximum speed of 15 km ha t this scan If drivers drive through this scan too fast there is a chance that containers are scanned positively incorrectly Additionally the truck and chassis are scanned on the following points d APM TERMINALS one ciovai Trade Ani t
14. e waiting area the matrix display will inform the driver when he is allowed to proceed to the waiting area pedestal The driver should remain in the waiting area until the license plate appears on the display At the pedestal the driver receives a new routing ticket after showing his cargo card or day pass This allows the driver to continue his way to the stack 3 6 Land Side Truck Transfer Zone The routing ticket guides the driver to a Land Side Truck Transfer Zone LS TRK TZ Each Land Side Truck Transfer Zone consists of four lanes TPs Only the left hand lane 1 is equipped to handle a 3 TEU truck 10 cd APM TERMINALS en ciovai Trade Ani terminate NWI Department Operations Operational manual truck operator 4 Loading and discharging procedure 4 1 Normal containers When the truck arrives at the Land Side Truck Transfer Zone the truck needs to be parked in front of the safety line Once the driver has done this he is allowed to step out of the truck He now needs to begin with preparing the chassis Apart from Truck Parking and Trouble Parking this is the only location at the terminal where the driver is allowed to leave his truck The driver may only prepare the chassis if the stack crane in the neighbouring lane is not in operation After preparing the chassis the cargo card or day pass needs to be shown After that a number of safety related questions need to be answered Afterwards the container can be loaded or discha
15. eck if all conditions necessary for receiving the PA OK status have been met If a TAR contains multiple actions for instance if it contains multiple containers all these containers must have a PA OK status The matrix in appendix 5 is a schematic view of the necessary criteria for a correct pre announcement in Portbase s Road Planning service 2 9 2 PANOK status When the status is PA NOK Pre Announcement NOT OK the reasons for this status will be indicated The necessary steps to achieve a PA OK status can be taken based on this information Any containers that have not yet received a PA OK status 60 minutes before the time slot will be automatically disconnected from the TAR in our system In the event the TAR is linked to a single container the TAR will automatically be cancelled There is an exception for NT1 containers 3 Arrival procedure 3 1 Safety regulations Every individual on APMTMVII grounds need to comply with the safety regulations that apply at the terminal A number of these rules and security measures follow e Entering the terminal is at your own risk e Individuals younger than 18 years and animals domestic or otherwise are prohibited e Various safety related legislation International Ship and Port facility Security Code ISPS and Authorised Economic Operator AEO applies at APMTMVII We therefore need to ask you to follow all instructions from the security team and APMTMVII personnel to the letter at all ti
16. ecurity In SO Security Out TAR Truck Appointment Reference TOS Terminal Operating System TP Transfer Point VGI Visual Gate In VGO Visual Gate Out YOT Yard Opening Time APM Terminals MVII Operational manual truck operator 18 APM TERMINALS Ge css Department Operations Appendix 3 Map of APM Terminals MVII APM Terminals MVII Operational manual truck operator wars A BG ANA n Amm EON S3 19 APM TERMINALS Ge css Department Operations Appendix 4 Portbase information flows for Road Planning Jojeedo peoy e Buiuue d PEOH e peuruu8 0 MOL uogeuuoju snjejs aweien euim zojs 104 voneoNddy UOREWOJUI snjBjs eNeoeH c smes Jeurejuoo jsenbeH p a 2 S zh 8 a a 9 a a Q E E ge a 9 o 2 d 8 2 s gen 3 LU O Sa S ep aseguog woy moy uogeuuoju mm Jegiuqns woy mop uogeuuojuj ammm APM Terminals MVII Operational manual truck operator 20 APM TERMINALS siobal Trade Department Operations Appendix 5 Conditions for container status OK Afhalen bij terminal volle container Afhalen bij APM Terminals MVII Operational manual truck operator Aanleveren Aanleveren bij terminal bij terminal volle lege container container Container X nummer aanwezig Douane X documenten elektronisch door terminal ontvangen Vrijstelling X Boekingsnummer bekend bij terminal Zegelnummer doorgeven aan termi
17. er vessel ETD of Departure per vessel o Proforma scheme for the next 14 days You can find a user manual on the TermView website 7 4 E learning programme It is important to APMTMVII that visitors to the terminal are familiar with the procedures and safety regulations that are in place at the terminal That is why APMTMVII offers an E learning programme for truck operators APMTMVII does not require that operators use the E learning programme but it is recommendable You can request a link that will take you to the E learning programme from the Health Safety Security amp Environment HSSE department Contact information HSSE E mail MVII HSE apmterminals com Telephone 31 0 10 754 9568 14 APM TERMINALS cis Department Operations Appendix 1 Contact information General information Address APM Terminals Maasvlakte II BV Europaweg 910 3199 LC Maasvlakte Rotterdam The Netherlands Port number 8410 Telephone 31 0 10 7549500 APM Terminals MVII Operational manual truck operator Website http www apmterminals com europe maasvlakte General information APM Terminals Website www DailyLiftingMVII com Operational information Website www Liftingintermodal com Hinterland connections Interface https termview apmterminals com Container information Expected date of completion 1 November 2015 Operational departments Berth and Rail planning Telephone 31 0 10 7549671 E mail MVII
18. erminate NWI Department Operations Operational manual truck operator e Number plate e Profile e Remain on Truck ROT containers e Container position s e Scan for nuclear radiation If there is a container present on the chassis that has not been pre announced this container will be treated as ROT and not taken into handling 3 4 Gate In After Visual Gate in the truck arrives at Gate In GI The driver needs to show his cargo card or day pass again at this point Additionally the following specifics need to be entered e Desired container position e Desired direction of door opening e Confirm any ROT containers The driver receives a routing ticket and Electronic Interchange Receipt EIR optional 3 5 Problems at Gate In 3 5 1 Trouble Parking If an issue occurs at Gate In the driver can contact the gate through the intercom If the issue cannot be solved the driver should park at Trouble Parking P TRB The driver then needs to report to the Administration Desk After the issue has been resolved the driver receives his routing ticket in the administration building The driver then leaves the ISPS site via the tourniquet by showing his cargo card or day pass The driver can re enter the site via the same tourniquet upon displaying his cargo card 3 5 2 Waiting Area If the Transper Point TP of the required stack is occupied the driver will be redirected to the Waiting Area P WT by the routing ticket In th
19. igned time slot before the time slot begins This also applies to traffic delays or when the gate is closed If the truck operator fails to appear for the designated time slot this failure will be recorded in APMTMVII s system as a no show If this occurs frequently APMTMVII will open a dialogue with the truck operator to try to solve the problem 2 7 Customs documents Customs documents need to be submitted by the forwarder or shipper through either the service Notification Export Documentation NED or the service Notification Import Documentation NID of Portbase Truck operators could in exceptional cases also do this themselves 2 8 Break bulk The announcement of break bulk cargo is not done through Portbase s Road Planning This announcement always goes via the shipping line The shipping line then contacts APMTMVII s break bulk team Customs documentation for break bulk should be submitted through the regular Notification Export Documentation NED and Notification Import Documentation NID series of Portbase cd APM TERMINALS ne ciovai Trade Ani terminate NWI Department Operations Operational manual truck operator 2 9 Pre announcement status 2 9 1 PA OK status Only trucks reporting to the terminal at their assigned time slot including tolerance period and with a TAR number and a pre announcement OK PA OK status will be allowed access to the terminal The truck operator can use the Portbase service Road Planning to ch
20. individual containers will be communicated through Portbase We also have an operational website www DailyLiftingMVIl com where information on our operations can be found Here we share updates about major disruptions news and operational instructions 7 2 What to do in case of damage At APMTMVII camera images of the container are recorded from all angles Photographic material is available the truck operator shall request such material from the shipping company 13 cd APM TERMINALS in ciovai Trade Ani terminate NOI Department Operations Operational manual truck operator 7 3 TermView TermView is an online application which can be used to support the truck operator You can register through https termview apmterminals com after which you will receive a log in code The following information is accessible via TermView e Container information o Container full or empty o Custom client and terminal blocks o Container available on terminal o If container available in which type stack barge rail truck e Creating updating and viewing booking numbers e Creating updating and viewing import releases with pin number pin number cannot be viewed e Creating and viewing Equipment Delivery Orders EDO e Creating and viewing Equipment Receive Orders ERO e The berth plan with the following elements o BDeep sea feeder and barge planning actual Yard opening time per vessel Cargo Cut Off per vessel ETA p
21. l truck operator e Securing or releasing containers on the chassis may only be done in the lanes and only if there is no stack crane at work in the neighbouring lane e Drivers are prohibited from leaving their trucks outside of parking zones or stack lanes e Container labels may not be switched or altered while at the terminal e All incidents need to be reported as they occur to the following telephone number 31 0 6 83076494 3 2 Security In In order to ensure a safe and smooth operation drivers need to follow a number of procedures before actually loading or discharging the container The various points along the truck operator s route during the process are illustrated in a map in appendix 3 The first step in this process is the Security In SI Here the driver needs to show the cargo card or day pass and enter the TAR number The number plate will also be scanned In addition a Finger Vein scan will be carried out For this verification method a vein in the driver s finger will be scanned by a biometric reader and compared to the information on the cargo card Drivers can enter a Finger Vein for comparison on the cargo card at the terminal s security lodge If a driver does not have a cargo card he can request a day pass at the security lodge This day pass costs 10 euros and can only be purchased using a debit card 3 2 1 Problems at Security In 3 2 1 1 Truck Parking If problems occur during Security In the truck needs to b
22. mes e You need to be able to provide identification at all times a valid ID card or passport is required e Terminal security conducts random checks e A video surveillance system is in place to protect the terminal e Dutch traffic rules are in force at the terminal unless otherwise indicated The speed limit at the terminal is 30 km h or slower depending on the situation Overtaking is prohibited e Smoking or open fire are prohibited at the terminal e No photos or video recordings may be made without permission e Useor possession of or dealing in alcohol and drugs is prohibited Random checks will occur cooperation with these checks is mandatory e Use of PPEs Personal Protective Equipment protective footwear yellow safety vests and a helmet is mandatory in operational areas e Itis strictly prohibited to enter operational areas due to the use of automated vehicles e Beaware of traffic and dangerous equipment on the site e Drivers may only leave their trucks in the areas designated for the purpose e Before visiting the terminal for the first time drivers need to watch the safety video first e Truck maintenance may only be carried out after obtaining permission from security e Passengers are prohibited without the explicit permission of APMTMVII Registration of a driver in training can be done through Portbase in advance cd APM TERMINALS one ciovai Trade Ani terminate NWI Department Operations Operational manua
23. ms do UP POI Susan iD Pisae estoit ai ia e 7 28 Break aere 7 2 9 Pre announcement E 8 CN EE E RI 8 2 92 PA NOK SAS TT 8 3 Atriyal DEODPOUIG eegene 8 Dede Safety MER ALONE arerioek EO 8 LAE ouis E 9 JS Problems at Security In ouod ref p ri aU deba PU inae 9 33s Vi l Gate TI acte oai o dtp td rn RR a usb ceo lio RUE ou 9 he AE Ly c 10 cd APM TERMINALS in ciovai Trade Ani terminate NWI Department Operations Operational manual truck operator 33 Problems at Gate E 10 dk Trouble Parkie euii enia Ruk 10 3 32 TNAM E mST 10 3 6 Land Side Truck Transfer ZO saneren i qut adde Ns i qudd 10 4 Loading and discharging procedure nanne evennenrenneevenneerennverensneeevenn 11 Geck Normal Containers ouossticurcspisedFerdedd veeer ctr nne be seite ven ert enr evt rd nt 11 de Special ALES T 11 5 Departure procedure onstonden 11 Do Visual G te OUt EE 11 52e Gate A pomo 12 AM AEN GU Ei Tuum EE 12 5 4 ind P PE 12 EMBED 12 6 1 Closing th terminal eus aq EVI aU qa dE Sd 12 DS Tr ck GTN EE 13 6 3 Re opening of the TEETH nennen eenden ada EON N Geeneen 13 T COMMON sean 13 ER ae 13 7 2 What to do in case of damages sneren bne 13 De NEE 14 JA E learmng proBrarmtmies susce pen ken ee te PERPE ERA MEUS eten dean EPA e rissaa 14 Appendix 1 Contact information E 15 Appendix 2 List of abbreviations aiat cnn M n SIE ee ENE
24. nal Mogelijke X blokkades terminal lege container X type of nummer X X X 21 cd APM TERMINALS ne ciovai Trade Ani terminate NWI Department Operations Operational manual truck operator Appendix 6 Error codes CDM CUSTOMS DOCUMENTS MISSING The export document is missing in Portbase Please contact the forwarding agent CUSTOMS DOCUMENTS MISSING The import document is missing in Portbase Please contact the forwarding agent 1 BLOCKED BY TERMINAL The container is blocked by the terminal Please contact the liner agent LT LC BLOCKED BY CUSTOMS DLV The container is blocked by the customs Please contact C the liner agent COA CONTAINER IS IN THE YARD The container is in the APM Terminals MVII yard Please contact the liner agent 2 CONTAINER NOT IN YARD The container is not in the APM Terminals MVII yard Please contact the liner agent CONTAINER NOT IN YARD The container is released but not yet expected Please contact the liner agent PREAN LINE OPR DOESNT MATCH UNIT UNE The container is released by a different liner Please contact the liner agent PIN DOESNT MATCH OR EXPIRED No correct release found Please contact the liner agent 3 PIN DOESNT MATCH OR EXPIRED The pin doesn t match or is expired Please contact the liner agent COR OPR BE 2 TL Bee sns maerens ORDER SIZE TYPE contact the liner agent ee OPR liner agent kou 1 coNNERISUNKOWN rme containers unknown le
25. nditions for container status OK e Appendix 6 Error codes e Appendix 7 Physical documents 2 Pre announcement process Communication between the truck operator and APMTMVII concerning the pre announcement process is done through Portbase s service Road Planning In Appendix 4 you will find a description of the Portbase information flows for the service Road Planning This is a schematic representation of the electronic message exchange When the APMTMVII system indicates that some part of the pre announcement process is not complete the truck operators will receive an error code The definitions of the various codes can be found in Appendix 6 2 1 Pre announcement and request for slot reference The first step in the process is the pre announcement of the containers through the Portbase service Road Planning Upon creation of the pre announcement PA a slot reference TAR Truck Appointment Reference is automatically requested All containers need to be pre announced through Portbase s service Road Planning When the pre announcement is sent the accompanying reference and status information of the pre announcement are linked and sent as feedback through the Portbase service Road Planning APMTMVII does not expect it to be necessary for truck operators to develop a separate Portbase message for the status request If truck operators want to know the container status without actually planning a time slot he she can use a dummy date e g
26. rged automatically In order for this to happen the driver needs to press the safety button continuously and as long as the rotating light is on When the safety button is held down the entire time the driver remains standing in a safe location and is unable to remain in the cab After the container is placed on the chassis the driver needs to write down the seal number He will be asked for this number at the gate out Because each Land Side Truck Transfer Zone is comprised of 4 lanes it is possible for multiple lanes to be occupied at once The stack crane does not operate on a FiFo first in first out principle but engages in Dual Cycling on one or more trucks This means that different trucks can be served simultaneously depending on the positions of the containers within the stack The Terminal Operating System TOS selects the optimum planning option As a consequence it is possible for a driver to arrive at the terminal earlier than a fellow driver and yet leave the terminal later This system allows the terminal to accommodate more trucks per hour than we would otherwise be able to handle 4 2 Special Areas The Special Areas SA are among other things used for handling OOG cargo gensets and bundled cargo Here the driver needs to show his cargo card or day pass at the pedestal Handling in this area is done by a reach stacker Whenever it is indicated at Gate In that the desired direction of door opening for the container being
27. tainer is discharged the truck operator will automatically receive feedback Each change in the status of the container will result in a new message being sent The truck operator will also receive a notification if the expected discharge time of a container changes by an increment of 30 minutes or more cd APM TERMINALS ne ciovai Trade Ani terminate NWI Department Operations Operational manual truck operator 2 2 2 Export container When making the pre announcement for an export container the truck operator will receive feedback from APMTMVII on the following information e Presence of Customs documentation e Correctness of booking number e Information about transport blockades e Cargo opening cargo closing 2 3 Linking pre announcement and slot reference 2 3 1 Linking existing slot references When making a new pre announcement it is also possible to link it to an already existing slot reference When the driver will be delivering or picking up multiple containers in a single visit to the terminal it is necessary to link the pre announcement for new containers to an existing TAR code This can be done by entering the known TAR number into the Portbase service Road Planning when submitting the pre announcement for a new container When two truck visits TAR codes need to be combined into a single visit the truck operator needs to alter one of the two TAR codes so that all containers handled during the visit have the same
28. y Qapmterminals com Telephone 31 0 10 7549563 68 69 E mail MVII hse apmterminals com Telephone 31 0 6 13863402 E mail MVII hct apmterminals com Head of Commercial Mr Jouke Schaap Telephone 31 0 10 7549524 E mail jouke schaap apmterminals com Customer Service Manager Ms Mara Vroon Telephone 31 0 10 7549555 E mail mara vroon apmterminals com Business Development Manager Mr Erik van de Kamp Telephone 31 0 64 6264595 E mail erik van de kamp apmterminals com Communications Manager Ms Ivana Srecec Telephone 31 0 10 7549521 E mail ivana srecec apmterminals com APM Terminals MVII Operational manual truck operator 17 APM TERMINALS cis Department Operations Appendix 2 List of abbreviations Abbreviation Meaning ADMIN Administration Desk AEO Authorised Economic Operator APMTMVII APM Terminals Maasvlakte II EDO Empty departure order EIR Electronic Interchange Receipt ERO Empty receive order ETA Estimated Time of Arrival FiFo First in First out GI Gate In GO Gate Out ID Proof of Identity IMO International Maritime Organization ISPS International Ship and Port facility Security Code LS TRK TZ Land Side Truck Transfer Zone PA Pre Announcement PA NOK Pre Announcement Not OK PA OK Pre Announcement OK PPE Personal Protection Equipment P Cus Customs Parking P TR Truck Parking P TRB Trouble Parking P WT Waiting Area ROT Remain on Truck SA Specials Area SI S
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