Grandstream Networks, Inc. GXV3611 User Manual
Contents
1. Alarm Output If this option is selected the alarm will output via the configured method equipment when it is triggered Upload to Alarm Center This option is an integrated feature with GSurf If this option is checked the GXV3611 will report the alarm event to GSurf Record Video and Upload to FTP server If this option is selected the GXV361 1will record the video and upload it to the FTP server when an alarm is triggered You must check Record Video and configure the FTP page properly to use this feature Email JPEG and Store it to USB drive or SD card If this option is selected the GXV3611 will capture the image and store it to connected live storage device when an alarm is triggered How to connect an Alarm Output Equipment to GXV3611 Here is a sample connection diagram Connect the alarm output equipment to the GXV3611 by following the diagram below GXV3611 Motion Detection The GXV3611 supports Motion Detection To utilize this feature please follow the below steps 1 Setup the motion detection monitored area 2 Configure the motion detection time schedule 3 Configure alarm action properly Setup Motion Detection Monitored Area Enable Motion Detection If this option is selected motion detection will be enabled If Firmware 1 0 3 5 Page 26 of 32 Grandstream Networks Inc 02 2010 GXV361 I Mini IP Dome Camera something somebody moves in the motion detection region an alarm will be triggered Show2. amp ON 091 001 O o Figure3 Home web page of GXV3611 HD Items on GXV3611 Home Page 1 Control Console PTZ Console controller PTZ device needs to be connected Motion Detection f the motion detection alarm is triggered the indicator will flash red Click on the indicator to turn off the alarm 3 Alarm Event If an alarm event is triggered the indicator will flash red Click on the indicator to turn off the alarm 4 Smoke Detector l alarm is triggered for smoke detector the indicator will flash red Click on the indicator to turn off the alarm 5 Default Click this option to reset the video brightness contrast and saturation to their factory default configuration 6 ZOOM Zoom in Zoom Out 7 FOCUS Adjusts the focus of images amp SPEED Adjusts the rotation speed of the console 9 BRIGHTNESS Adjusts the image brightness 10 CONTRAST Adjusts the image contrast 11 SATURATION Adjusts the image saturation 12 Play Plays Stops the video 13 Capture Captures the image displayed and saves itto C GS_Capture default directory 14 Record Records the video and saves it to C GS_Record default directory Firmware 1 0 3 5 Page 14 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera 15 Talk Establishes two way audio 16 Sound Off On Toggles the sound On or Off 17 Playback Replays the saved video 18 Config Configures the Save Location for captured images and recorded videos Note PTZ is
3. Enable FTP The default setting is No if you want Passoword the GXV3611 to upload the recorded video tothe FIP pas Y server when an alarm is triggered set this field to Yes FTP Account inte FTP Server The IP address or hostname of the SMTP 1 Required Fields SEVE ie fto myserver com 2 Valid DNS server is required for hostname Port The port that your FTP server is using User Name Password The user name and password required to log into your FTP server Path The directory in the FTP server where recorded video will be uploaded Test FTP Account Settings Click the Test button to upload a sample file to make sure that FTP is properly configured GXV3611 Alarm Event The GXV3611 supports alarm inputs for example infrared detector smoke detector and so on Follow the steps to make Alarm Input work 1 Connect alarm input equipment to the GXV3611 2 Set up the alarm event time schedule Firmware 1 0 3 5 Page 23 of 32 Grandstream Networks Inc 02 2010 GXV361 Mini IP Dome Camera 3 Configure the alarm actions which you would like the GXV3611 to take when alarm is triggered Note The smoke detector in the GXV 3611 mini dome camera is not intended to replace any smoke detector alarm system The smoke detector does not comply with the National Alarm and Signaling Code nor does it provide any form of visual or audible signal to alert the premises dwellers You must not replace any existing
4. GXV36I I Mini IP Dome Camera GXV3611 System Log This page is used to set up the system log server path and system log level Once they are correctly configured the device will send out system log messages to the system log server which will help perform troubleshooting Syslog Sener o Syslog Level Deb Warning Error Syslog Server The IP address or URL of System log server Syslog Level Select the device to report the log level Default is None The level is one of Debug Info Warning or Error Firmware 1 0 3 5 Page 28 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera IP VIDEO SURVEILLANCE FAQ 1 What is the default IP address of GXV3601 3501 3504 3611 The IP address of GXV3501 3504 3601 3611 is 192 168 1 168 at the factory default settings You can perform a factory reset by pressing the RESET button on the device for 7 seconds 2 Why can I not view the live video stream in Microsoft Internet Explorer Please check whether the IE add on is installed correctly Once you log into the GXV3501 3504 3601 3611 s web interface Internet Explorer will indicate that This website wants to install to following add on GSViewer cab from Grandstream Networks Inc Please install this add on when prompted by IE 3 How do you manually uninstall the Grandstream video viewer add on for IE Please follow these steps to uninstall the add on 1 Delete the GSViewerX Control f
5. Apply for a domain name from Dynamic DNS Settings your service provider DDNS Active 2 Login to the web configuration DDNS ISF Type page click Basic Settings gt it Name I DDNS DDNS Account Po 3 Enter the required information PPNS Password CC DDNS Active If you wantto N Server po use DDNS please set this field to Enabled DDNS ISP Type Select your DDNS ISP Type Site Name The DDNS name for your device DDNS Account DDNS Password The account and password from the DDNS Provider STUN Server If the device is behind a router a STUN server is needed to help penetrate the NAT 4 Click Save to save the changes You might need to reboot the device to apply all the changes GXV3611 SIP Page The GXV3611 has the ability to receive phone calls and make phone calls when an alarm event is triggered through motion detection or alarm input Register the GXV3611 to a SIP Firmware 1 0 3 5 Page 18 of 32 Grandstream Networks Inc 02 2010 server to enable the product to make and receive phone calls GXV361 1I Mini IP Dome Camera calls out the user needs to configure the Phone List properly Register GXV3611 to a SIP Server From the GXV3611 home page click Basic Settings gt SIP 1 To make outgoing phone 2 Goto SIP Settings Tab 3 Enter the required information Registered The field shows the registration SIP Settings status of the account with the SIP server Click General Phone Sett
6. 5 Page 9 of 32 Grandstream Networks Inc 02 2010 GXV361 Mini IP Dome Camera 113 _2 Mega pixels Focal Length Aperture D f 1 8 1 9 Size 14x15 8mm 14x12 91mm Diameter x Length 1 x Length 2 Firmware 1 0 3 5 Page 10 of 32 Grandstream Networks Inc 02 2010 GXV361 I Mini IP Dome Camera Installation Guide Minimum Recommended System Requirement e Windows 2000 Server Professional Windows XP Windows Vista e CPU Intel Pentium 4 or higher 2 GHz e RAM 1 GB 4 GB recommended for larger systems e Support for DirectX 8 0 and above Connect your GXV3611 Using the Power adapter as power supply e Connect an RJ 45 cable to the NETWORK port of the GXV3611 e Connect the other end of the RJ 45 cable to your network or PC e Connect the power supply to the DC 12V power jack on the back of the GXV3611 e Connect the other end of the power supply to a wall outlet The POWER LED will turn solid green Using PoE as power supply e Connect an RJ 45 to the NETWORK port of GXV3611 e Connect the other end of the RJ 45 cable to a PoE switch The POWER indicator will turn solid green NOTE If you are going to connect the device to a hub switch router please use a straight through cable Across over cable should be used if you are going to connect the device directly to a PC Firmware 1 0 3 5 Page II of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera Configuring the GXV3611 via Web Browser
7. Motion Detection Regions If Jarek he ee H 08 69 17 59 20 this option is selected the motion ei a A Dr y ae e xf ay eladi detection regions will be displayed on N the screen with a white border e gt d gt _ The white border for Motion Detection Regions NOTE If Upload to Alarm center is checked for Alarm Actions the white border will flash red when a motion detection alarm is triggered To Edit a Monitored Area 1 Inthe select Region Region Settings dropdown list select the Enable Motion Detection region ID 2 Click Edit Set Motion Detection Region 3 Click on the video drag Select a Region and draw you preferred Edit Click and drag on the video to set the region ns Edit Ji gion 4 Set the Sensitivity Click Button to save sensitivity only the Save button to save the sensitivity Sensitivity 0 100 Save NOTE The Sensitivity value varies from 0 to 100 The larger the value is the higher the sensitivity 5 Click Save to save the settings show Motion Detection Regions To Remove a Monitored Area 1 In the Select a Region dropdown list select the region you would like to remove 2 Click Remove 3 Click Save to save the changes Configure Motion Detection Time Schedule amp Alarm Actions For more detailed information please refer to the Time Schedule and Alarm Actions for Alarm Event Firmware 1 0 3 5 Page 27 of 32 Grandstream Networks Inc 02 2010
8. The field lists all of the current users You can insert or remove users from the list by click on the Add or Delete button User List Allow Anonymous Login If Allow Anonymous Login is set to Yes no user name and password are required to login to the GXV3611 web configuration pages If you login anonymously you will not be able to change any settings Camera Name Settings This field lets you configure the name of the GXV3611 which helps GSurf and GS_NVR to indentify the device when using GS_Search to search all the Grandstream network cameras or digit video cameras in the same subnet GXV3611 Change Password Page Changing the default password is strongly recommended for security purposes To change the password go to Change Password page enter Current Password New Password and Confirm New Password Click Save to save all the changes A window will appear with a prompt for a new password Enter the user name and new password to re log into the web configuration pages GXV3611 SMTP Page The SMTP server is used to send out emails when an alarm event or motion detection is triggered The SMTP settings must be configured to make sure the alarm email is sent out properly SMTP Server Settings Enable SMTP Yes No O SMTP Server Settings SMTP Sener Pont 465 Enable SMTP The default setting is ai gmarcom To E Mail address rte gmail com No If you want the GXV3611 to send out emails with the captured image wh
9. Web Configuration Ment occcccncnnnnncnnnnnnnnonononnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnns 12 GXV 011 Home Web Parse un AA AA 13 OX VOC LD Sais AP EEOE RELEASE AE E E EEA 15 CAM IO LL Video Audio Par nasse ee ee 15 GA YSOL Networking Par ae are ren 17 EA 01H ED BIN AA II II II A 18 GANVS6OLLSIP Par anio dis dis nidad ais lid 18 GXV3611 Date amp Time Pas a eu en israelita enii saa 20 GA V301 Maimtenanee Pat nee ee 21 EAN sd PP EEEE EE 21 GXV3611 Change Password Pas vns dica 22 DOE Pa E POP E 22 EA A II wate santatecncsaaceahaonehnoatacatesnassetecsascenee 23 GAV 3011 Alarm EVEN oss ross toa sects di dios alla conden dsawedeadsonclandenes dlls 23 GXV3611 Motion Detection ccccccssssssessseseeeeceeeeeeeeeeeeeaeeeeeeseeeeeeeeeeeeeeeeeeeaaaaeeeseseeeeeeeeeeeeeeeeeeeaags 26 ANSEES SE 198 nee errr nn ae Ser 28 AO EA TO 29 Firmware 1 0 3 5 Page 4 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera Welcome The GXV3611 is a next generation mini IP dome camera for remote monitoring and surveillance over your LAN or internet The GXV3611 combines best in class IP video technology and SIP protocols for a robust IP surveillance solution The product features H 264 video streams with up to 30 frames per second in full D1 delivering rich image clarity at rapid transmission rates Integrated SIP can pass alarms to the PSTN mobile phones SIP IP phones SIP videophones and enables 2 way VoIP communicat
10. not supported by GXV3611LL PTZ controls work when GXV3611HD is set to EPTZ GXV3611 Status Page System Statistics System Statistics lists hardware and software System Statistics information for example the part number the software Product Model GXV3611HD version about the GXV3611 Hardware Version V0 3A Hardware Version This field contains the products Part Number 9670000103A hardware information Bootloader Version 1 0 2 0 Part Number This field contains the product part Core Version 1 0 31 number information Base Version 1035 Bootloader Version Bootloader code version ira Varas 1035 number System Up Time Since 55 minutes Core Version Core code version number Base Version Base code version number Firmware Version Firmware code version number System Up Time Since This field shows the system up time since the last reboot Network Status MAC Address The device ID in HEXADECIMAL MAC Address 00 06 82 00 00 00 format LAN IP Address 192 168 1 168 LAN IP Address This field shows the LAN IP address M Subnet Mask 255 255 255 0 of the GXV3611 LAN Defaut Gateway 192 168 1 1 LAN Subnet Mask This field shows the LAN subnet PPNS status Disabled mask of the GXV3611 LAN Default Gateway This field shows the LAN default gateway of the GXV3611 DDNS Status This field shows the status of DDNS Camera Type This section shows the Lens information of GXV3611 The Lens type information c
11. of the input data The output bit rate is defined in Bit rate CBR is useful for streaming multimedia content on limited capacity channels It is easier to calculate required bandwidth as well as the required storage space using CBR Image Quality If Bit Rate Control is set to VBR Image quality needs to be configured The better the video quality is the higher the bit rate will be I frame Interval While streaming video over a network compression technologies are used to show the incremental difference between each frame I frames are used to help keep the video looking normal When intervals are shorter the video quality is higher but uses more bandwidth NOTE The users might need to configure the Primary Stream and Secondary Stream properly Sometimes the user might like to watch the live video stream from the web GUI in low resolution mode while recording a copy via GSurf GS_NVR in high resolution due to the limitation of internet bandwidth In this case for example primary stream can be configured to have better resolution and then the users can use primary stream to record while watching secondary video streams Audio Settings Preferred Audio Codec PCMA 5 Audio Compression 32 7 kbps Microphone Volume 3 Speaker Volume 10 a Line In Internal Line Out Internal w Firmware 1 0 3 5 Page 16 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera Audio Compression Audio c
12. smoke alarm system with this product How Alarm Input and Alarm Output Work Alarm in is the alarm input port users are able to connect sensors such as infrared sensor smoke sensor or light sensor to it The detectable signal voltage range for alarm in is from 1 8V to 15 V NOTE Please do not connect a device that has a signal voltage that is higher than 15V this will damage the IP camera Internally the Alarm out uses relays as a switch 30VAC 2A users can connect devices such as alarm siren or alert light to this port Under normal circumstances the circuit is open When there is an alarm event the GXV3611 will close the circuit to trigger the alarm Connect Alarm Input Equipment to the GXV3611 Here are two sample connection diagrams Connect the alarm equipment to the GXV3611 by following the diagram below Recelver Sender The infrared detector has its own power supply Alarm In Alarm In DC 12V Firmware 1 0 3 5 Page 24 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera The infrared detector has Its own power supply Alarm In DC 12V Set up Alarm Event Time Schedule This section allows you to configure the time during which the GXV3611 will monitor the Alarm Input The GXV3611 can not only monitor your settings but can also take actions when the alarm is triggered Dropdown list for date Available time schedules Alarm Event Time Schedule Every
13. 611 supports ure HTTPS and TFTP aid Firmware Server Path The IP address or Firmware server Path my firmwat domain name of the firmware server the Automatic Upgrade Interval 10080 location of the firmware files Automatic Upgrade YES Automatic Upgrade Interval Enter the frequency in minutes in which the HTTP HTTPS TFTP server will be checked for new firmware upgrades or configuration changes Automatic Upgrade The default setting is No Choose Yes to enable automatic HTTP HTTPS TFTP upgrade and provisioning When set to No the IP Camera will only perform a HTTP HTTPS TFTP upgrade and perform a configuration check once during the boot process Performing a firmware upgrade 1 Download the firmware package from http www grandstream com firmware html 2 Unzip the firmware package and copy the files to the firmware upgrade server directory Upgrades are supported via TFTP HTTP and HTTPS 3 Log in to the Maintenance page of the GXV3611 Select the server type from the dropdown list under the Upgrade Via field Enter your server s root directory in the Firmware Server Path field 4 Reboot the GXV3611 to begin the firmware upgrade process GXV3611 Administrator Page Firmware 1 0 3 5 Page 21 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera All current users will be list in the User List section of this page You can also add and remove users here User List
14. 64 decoder to play the recorded video Please download the Microsoft FFDShow H 264 decoder from http sourceforge net projects ffdshow tryout and install it 11 Alarm Triggered Events do not work in GSurf Please double check the Alarm Action on your GXV3501 3504 3601 3611 Login to the web GUI of the GXV3501 3504 3601 3611 go to the Motion Detection or Alarm Events page and make sure option Upload to Alarm Center is checked 12 It is recommended that you save your video files in different directories when using GSurf and GS_NVR GSurf and GS_NVR are different programs that have the ability to delete recorded video files It is better to save video files in different directories when using GSurf and GS_NVR in the event that they automatically delete files that you might want to keep 13 How can I use a cell phone to watch the GXV3501 3504 3601 3611 video stream You must set the video resolution to QCIF to watch the GXV3501 3504 3611 video stream Firmware 1 0 3 5 Page 30 of 32 Grandstream Networks Inc 02 2010 GXV3611 Mini IP Dome Camera from a cell phone Make sure to set the bit rate to 64kbps to ensure the best video quality 14 Why doesn t the IP address of the device reset when I click the Restore button on the Maintenance page The GXV3501 3504 3601 3611 could be installed in areas that are not easy to access For example it could be installed on the roof of a building or the ceiling of an office This ma
15. Audio Compression Q711 77 Alarm Input Yes 1 Normal Open j Alarm Output Dr Serial Ports 2 AB Embedded its OS Motion Detection up to 16 target areas video loss pending Analytics _ ___ ns Pre post alarm 24MB buffer cnn Snapshots Triggers upon alarm events send via email FTP Network Protocol gt TCP UDP IP RTP RTCP RTSP DHCP DDNS HTTP nn 22 HTIPS SMTRFTRSIP 22 22 22 Network Port 10M 100M auto sensing RJ45 Multi streaming rate Yes for Preview and Recording _____ ___ U LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLn Security password multi privilege login Power over 5 Standard IEEE 802 3af Class 3 Ethernet PoE cc aa SIP VolP Support Yes Weight 0 43Kg 4 048Kg Dimension 3 138mm D 85 6mm H 138mm D 85 6mm H Temperature 0 C 45 C 32 F 133F 0 45 C 32 F 133 F Humidity Humidity 10 90 RH Humidity 10 90 RH A non condensing non condensing Power Output 12VDC 1 5A Input Output 12VDC 1 5A Input en 100 240VAC 50 60Hz_______ 100 240VAC 50 60Hz Compliance FCC Part 15 Subpart B Class B FCC Part 15 Subpart B Class B EN 55022 Class B EN 61000 3 2 EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 55024 EN EN 61000 3 3 EN 55024 EN 60950 1 60950 1 C tick AS NZS CISPR 22 CISPR C tick AS NZS CISPR 22 CISPR 24 24 GXV3611 Lens Specification GXV3611 HD GXV3611 LL Firmware 1 0 3
16. DC 12V 12V DC power jack UL Certified Firmware 1 0 3 5 Page 7 of 32 Grandstream Networks Inc 02 2010 GXV361 I Mini IP Dome Camera POWER The indicator will be solid green if the power is on Ground wire used for grounding Microphone 3 GXV3611 Key Features The table below lists the key features the GXV3611 Supports Features GXV3611 HD GXV3611 LL Image Sensor 173 2 2 Megapixel CMOS 1600H Has CMOS 680H x STAV ee A ke eee aes ee ieee es Lens Type 1 3 4 2mm F1 8 Mega fixed 4 4 4 5m F 1 9 fixed focal length o focal length changeable VGA changeable nn Minimum 0 05Lux at F1 2 lllumination T e Video Compression H 264 JPEG Motion JPEG Max Video 1600x900 1 640x480 VGA Resolution 1280x720 320x240 QVGA 800x450 720x480 NTSC D1 640x360 352x240 NTSC CIF 480x270 176x112 NTSC QCIF 320x180 720x576 PAL D1 EPTZ 352x288 PAL CIF a o 1 172x144 PAL QCIF 0 Max Frame Rate in 20fps for 1600x900 30fps for VGA 8 NTSC Firmware 1 0 3 5 Page 8 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera Max Resolution 30fps for 1280 x 720 800x450 25fps for PAL ee 640x360 480x270 320x180 nnn Video Bit Rate 32 Kbps 8 Mbps 32 Kbps 2 Mbps Video Output NA 1BNC voltage1 0Vp p A AAA resistance S _____ _ Audio Input 3 5mm LINE IN Audio Output 3 5mm LINE OUT
17. NTP Server system time on GXV3611 i MTF Server Default NTP Server User Configured as Oltimewindows com Current System Time displays the Time Zone GMT 07 Calgary Denver Salt Lake City Self Defined Time Zone fo current date and time 24h clock Set the Device Time Synchronize with Local Computer Update via NTP Server the camera pale IL i will obtain the time from an NTP server Specify the NTP server s IP address or Set the Time Manually host name And you can select your Date Time Date eg 2008 08 08 Time eg 20 08 08 time zone from the drop down list or define your own time zone setting NOTE If using a host name for the NTP server a DNS server must be configured under Firmware 1 0 3 5 Page 20 of 32 Grandstream Networks Inc 02 2010 GXV3611 Mini IP Dome Camera Basic Settings gt Networking Synchronize with Local Computer sets the time from the clock on your computer Set the Time Manually this option allows you to manually set the time and date GXV3611 Maintenance Page Server Maintenance Restart Click this button to restart the Server Maintenance GXV3611 Restore Click this button to perform a Restart the device partial factory reset The IP address will Reset settings except IP address to factory default not be cleared Firmware Upgrade and Provisioning Items Upgrade via This field lets you choose the Firmware Upgrade and Provisioning firmware upgrade method The GXV3
18. The GXV3611 s embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow you to configure your IP camera through Microsoft Internet Explorer Access GXV3611 Web Configuration Menu Connect your PC to the same network as the GXV3611 Configure the IP address of your PC to 192 168 1 XXX 1 lt XXX lt 255 and configure the subnet mask to 255 255 255 0 Make sure that the device is turned on and connected to the network Start Internet Explorer on your computer Enter 192 168 1 168 in the address bar of the browser Enter the administrator user name and password to access the Web Configuration Interface The default user name and password are both set to admin IE will indicate that This website wants to install the following add on GSViewerX cab from Grandstream Networks Inc Install this add on by following the instructions in IE You will see the home page Firmware 1 0 3 5 Page 12 of 32 Grandstream Networks Inc 02 2010 GXV36I1 Mini IP Dome Camera GXV3611 Home Web Page MENU SCREEN LIVE STREAM VIEW MENU SCREEN GXV 3611LL MinidP Dome Cam Bra Administration Interface A TEN e 10 gt 11 12 ta 14 15 16 17 18 Figure2 Home web page of GXV3611 LL Firmware 1 0 3 5 Page 13 of 32 Grandstream Networks Inc 02 2010 GXV36I1 Mini IP Dome Camera MENU SCREEN LIVE STREAM VIEW MENU SCREEN GXV 3614HD Mini IP Dom Cambra Administration Interface l
19. a Innovative IP Voice Grandstream Networks Inc GXV3611 User Manual GXV36I I Mini IP Dome Camera Safety Instructions These instructions are intended to assist users with the operation of the GXV3611 and also to instruct on how to avoid dangerous situations or damage to the device Warnings Serious injury or death may be caused if any of the warnings below are neglected Cautions Injury or damage to the equipment may occur if any of the following caution messages are neglected A A Warnings Follow these safeguards to prevent Cautions Follow these precautions to serious injury or death prevent potential injury or material damage A Warnings Input voltage should meet both the SELV Safety Extra Low Voltage and the Limited Power source with DC 12V according to the IEC60950 1 standard Please refer to the technical specifications for more details Do not use a third party power adapter or power cord When the device is installed on the wall or ceiling make sure that it is firmly attached A Notice Make sure that the power supply voltage is correct before using the camera Do not drop the device or expose it to physical shock Do not expose the device to temperatures outside the range of 10 C to 60 C when the device is in operation Do not expose the device to damp wet conditions or high electromagnetism radiation To avoid heat accumulation make sure that your operating environment has proper ventilatio
20. day ho gt Start Time oo wo End Time Add Date Start Time End Time Remove Tuesday 00 00 23 59 d Saturday 00 00 23 59 d Select All C To add a schedule select the date from the dropdown list Start Time and End time and Click Add to add a new time schedule To delete a schedule check the schedule you would like to remove and click Delete Set up Alarm Actions An alarm action is what the Alarm Ache arm Action IS gomg 10 Gowen LI Record Wideo From Fre Alarm 0 seconds to After Alarm 15 seconds an alarm is triggered during the e a Era defined time period the time SD Card O USB Flash Drive schedule The GXV3611 allows multiple alarm actions olce Alarm to SIP Phone Alarm Output kH O O Upload to Alarm Center Record video and Upload to FTP Server Record Video l this option is d Email JPEG and Store it to USB card or SD drive selected the GXV3611 will Firmware 1 0 3 5 Page 25 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera record the video when an alarm is triggered You can enter the length of the video recording in seconds You can also choose the storage method for video files SD card USB Flash drive or USB hard drive Voice Alarm to SIP Phone If this option is selected the GXV3611 will make calls to the number listed in the Phone List page using the configured SIP account when an alarm is triggered To use this function the settings in SIP page must be configured properly
21. en ii an alarm is triggered set this field to This server requires a secure connection SSL Yes No O Vas User Name Password SMTP Server The IP or hostname of een the SMTP server for example 1 Required Fields smtp gmail com 2 Valid DNS server is required for hostname Firmware l 035 Page 22 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera Port The port of the SMTP server The GXV3611 supports port 25 and SSL port 465 which is for SMTP with an encrypted connection From E Mail Address The email address that sends out the alarm email s To E Mail Address The email addresses that the alarm email s will be sent to You can have up to 3 emails configured This server requires a secure connection SSL Set this field to Yes if the SMTP server requires a secure connection User Name Password The user name and password required to log in to your SMTP server for example 1230 gmail com 123 Test Email Account Settings Click the Test button to send a test email from the From E Mail to the To E Mailto make sure that SMTP is configured properly If the receiver can get the test email then the SMTP settings are ready to go GXV3611 FTP Page The FTP server is used to store video files if you configure the GXV3611 to record video and upload it to the FTP server when an alarm event or FTP Settings motion detection is triggered Enable FTP Yes Ono FTP settings UserName
22. ings Refresh to send out another registration E l Registered online Refresh Unregister on Reboot The default setting is l Unregister On Reboot Yes O No No If set to Yes the SIP user s registration information will be cleared on reboot l SIP Settings Account Name The field configures the SIP account name SIP Server The SIP Server s IP address or l Outbound Proxy SCS Domain name provided by your service Pru provider Authenticate ID Outbound Proxy The IP address or Domain Authenticate Password name of the Outbound Proxy Media Gateway stun Sener SY or Session Border Controller Used for firewall Register Expiration 3600 fin seconds or NAT penetration in different network local SIP Port default 5060 environments If the system detects a local RTP Part 5004 1024 30000 symmetric NAT STUN will not work ONLY outbound proxies can provide a solution for a symmetric NAT SIP User ID User account information provided by your service provider ITSP this is either an actual phone number or is formatted like one Authenticate ID The SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from the SIP User ID Authenticate Password The SIP service subscriber s account password for the GXV to register to the SIP server of the ITSP STUN Server It the device is behind a router a STUN server is needed to help penetrate the NAT Registrat
23. install the newest version of the add on 7 How do you watch secondary video stream Login to the home page of the GXV3501 3504 3601 3611 web GUI click Play to watch the video stream To watch a secondary video stream right click on the video and select Secondary Stream on the pop up menu Try reinstalling the Grandstream Viewer add on for IE if you cannot see the video stream 8 Why is audio missing from the recorded video when an alarm is triggered Please double check whether the device has an audio input connected The GXV3504 has 4 audio input ports and one MIC IN port The GXV3501 has a MIC IN port for an audio input The GXV3601 3611 has a built in microphone and one MIC IN port for audio inputs 9 What is DDNS Is it important for IP surveillance product to have DDNS support DDNS is an acronym for Dynamic Domain Name Service It is important to choose an IP network camera that has DDNS support for dynamic IP addresses Chances are that the network has a dynamic IP address which changes with every log on A DDNS service makes sure that the camera s IP address always matches up to the current server address DDNS also allows for a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed 10 Why is Windows Media Player unable to play the recorded videos files The GXV3501 3504 3601 3611 all use the H 264 video codec Windows Media Player may lack the proper H 2
24. ion The GXV3611 ensures ease of use integration and deployment with a multilingual graphical user interface The GXV3611 can be quickly installed and connected to your network and accessed from anywhere over the internet Grandstream s flexible video management software enables users to monitor multiple environments in one easy to use application The intuitive web interface lets users easily access manage view and record live video streams from the device The GXV3611 is a powerful solution for small to medium sized offices homes and storage facilities looking to safeguard their valuables Firmware 1 0 3 5 Page 5 of 32 Grandstream Networks Inc 02 2010 GXV361 Mini IP Dome Camera Package Contents Items in the package e GXV3611 IP Camera e 12V DC power Adapter e Quick installation guide EN Ni N e Rau p 1 GXV3611 Power Adapter Quick Installation Guide Firmware Pages Grandstream Networks Inc 02 2010 GXV361 Mini IP Dome Camera Product Overview GXV3611 Overview um l N GXV3611 Side View GXV3611 Sample Connection Diagram Connectors and cables PINs Alarm In connector and Alarm out connector AUDIO IN 3 5mm port for audio input devices microphone pickup and etc NETWORK 10 100 Switch LAN port for connecting to Ethernet The indicator will be steady for connection and flashing for network activity AUDIO OUT 3 5mm port for audio output devices speakers and etc
25. ion Expiration This parameter allows users to specify the time frequency in minutes in which the GXV refreshes its registration with the specified registrar The default interval is 60 minutes Local SIP Port This parameter defines the local SIP port used to listen and transmit The default value is 5060 Local RTP Port This parameter defines the local RTP RTCP port pair that is used to listen and transmit The default value is 5004 4 Click Save to save all the changes You need to restart the device to apply all changes Firmware 1 0 3 5 Page 19 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera Configure Phone List Page To make sure the GXV3611 can make phone calls to the number you preferred when alarm is triggered You need to add number to the phone list Steps to add phone number From the GXV3611 home page click Basic Settings gt SIP 2 Goto Phone List Tab 3 Enterthe Phone number and name click Add a Number to save all the changes 4 Numbers added to the system will be listed in this page SIP Settings Phone List Phone List You must restart the device to apply the changes 123456769 John Smith m Remove Available phone numbers NOTE With current firmware only the first phone number in the list will be called when an alarm is triggered GXV3611 Date amp Time Page Current System Time Date Time 17 21 32 This page allows you to configure the Set the Device Time Update via
26. kes it difficult to reinstall the device therefore the Restore function will not clear the IP address Press the RESET button on the device for at least 6 seconds until you hear a beep to perform a factory reset of all parameters including the IP address 15 Why can t the live video stream be viewed using a mobile phone or GSurf after changing the HTTP Port of the device Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port number For example if the HTTP port is 88 then the RTSP port of the device that you configured on GSurf mobile phone should be 2088 16 Some notes when using SD cards USB drives NOTE 1 The GXV3501 3504 3601 3611 only supports FAT32 formatted USB drives 2 The GXV3501 3504 3601 3611 support SD and SDHC 3 Ittakes 10 15 seconds to read SDHC and USB drives with large memory capacities Please wait 15 seconds to unplug the SD USB drive after you plug them into the device 4 If there are many files ie 1800 or more image batch files on the SD USB drive it can take up to 5 minutes to read them Please do not refresh the web interface at this time as the GXV3501 3504 3611 will restart reading the SD USB drive Grandstream is currently working on a fix for this issue 17 Why is there a black flashing bar at the bottom of the video feed This can occur if the GXV3501 3504 does not recognize the standard of the connected camera If you experience this issue please restart
27. n Do not attempt to open disassemble or modify the device A few parts e g electrolytic capacitor of the equipment shall be replaced regularly according to their average life time The average life time varies from the differences between operating environments and usage history Regular maintenance checks are recommended for all users Please contact your dealer for more details A Notice The smoke detector in the GXV 3611 mini dome camera is not intended to replace any smoke Firmware 1 0 3 5 Page 2 of 32 Grandstream Networks Inc 02 2010 GXV361 1 Mini IP Dome Camera detector alarm system The smoke detector does not comply with the National Alarm and Signaling Code nor does it provide any form of visual or audible signal to alert the premises dwellers You must not replace any existing smoke alarm system with this product Firmware 1 0 3 5 Page 3 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera Contents O O 5 PAC We eC OMG E era PPP E Po 5 E O 6 is ee ee ee essen 7 QA o A E 7 AN IE SEN La O APRA o nn Pa 7 GXV3611 Sample Connection DiagraM oooooooooooooonnccnnnnnnnnnnnnnnnnonnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnss 7 EAN A ee 8 EAU SIS POCO oca pica oca 9 Minimum Recommended System Requirement ccccesssseeecccececeeeeeeaaeeeesesseeeseeeeeeeeeeeeeeeaeaaeeessees 11 Connect yonr XV ION ae aaa 11 Contieurinsihe GXV3611 Vid Web BIO WS nn ana iii 12 Access GXV3611
28. om the first DHCP server it cubnet Mask discovers on its LAN Default Gateway Statically Configured as configures all of the following fields IP address Subnet Mask Default Gateway IP address DNS Server 1 primary DNS Server 2 secondary These fields are set to zero by default Static IP addresses are IP Address Configuration Dynamically Assigned via DHCP recommended for the GXV3611 DNS Configuration Obtain DNS Server Address Automatically DNS Co nfiguration 2 Use the Following DNS Server Address There are two methods of DNS configuration on Primary DNS Server 4 2 2 1 the GXV3611 Secondary DNS Server Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera 1 The GXV3611 can obtain the DNS server automatically 2 Users can configure their own preferred DNS server HTTP Port The GXV3611 supports user configured http ports HTTP lf the HTTP port is changed the port number is needed to access the web GUI for instance http 192 168 1 168 8080 HTTP Port 0000 NOTE Ifthe HTTP Port is 80 when you add this device to GSurf or GS_NVR the RTSP port is 554 If the HTTP Port is changed when you add this device to GSurf or GS_ NVR please make sure the RTSP port number equals HTTP Port plus 2000 GXV3611 DDNS Page Dynamic DNS provides devices that have a variable often changing IP address with a well known hostname resolvable by network applications through standard DNS queries Set up DDNS
29. ompression is a form of data compression designed to reduce the size of audio files Usually the higher the audio compression is the better the audio quality is Preferred Audio Codec The GXV3611 supports up to 3 different Vocoder types a law PCMA u law PCMU and G 726 Line In toggle between build in microphone and external microphone Microphone Volume Set the volume of the microphone chosen in Line in Line Out toggle between build in microphone and external speaker Speaker Volume Set the volume of the microphone chosen in Line out Power Frequency Frequency The frequency of provided power This F 50 H setting is only available for GXV3611HD js rar On Screen Display OSD Settings OSD Time Text The time stamp and channel name displayed on the screen M Include Time Include Text WareHouse1 OSD Position top OSD Opacity 10 K OSD Color White K GXV3611 Networking Page Assign an IP to GXV3611 GXV3611 supports IP version 4 The IP address can set automatically via DHCP or a static IP address can be set manually To make GXV3611 work properly the user needs to set the DNS configuration properly For security purposes the user can also assign the GXV3611 an HTTP Port other than 80 IP Address Configuration The GXV3611 operates in two modes Dynamically Assigned via DHCP all the field values Sao ee for the Static IP mode are not used The GXV3611 ee acquires its IP address fr
30. ontains the brand name the size of image sensor the resolution and so on GXV3611 Video 8 Audio Page Firmware 1 0 3 5 Page 15 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera Video Settings Preferred Video Codec The GXV3611 supports the H 264 video codec Preferred video Codec Resolution The higher the resolution is the pasalution better the video quality is and higher Bit Pate E bandwidth is required E N ete ee gt High Maximum Frame Rate 30 fps Resolution QCIF CIF 2CIF Di Bit Rate Control CBR VER Bit Rate The number of bits that are Image Quality conveyed or processed per unit of time frame Interval Frame 1 100 Maximum Frame Rate The video frame rate is adjustable based on network conditions Increasing the frame rate will increase the amount of data significantly therefore consuming more bandwidth Video will be impaired due to packet loss when there is insufficient bandwidth Bit Rate Control Variable Bit rate VBR and Constant Bit Rate CBR Variable Bit Rate If VBR is selected the codec varies the amount of output data per time segment VBR produces a better quality to space ratio The bits available are used to enable more flexibly and encode sound or video data more accurately with fewer bits used in less demanding passages and more bits used in difficult to encode passages Constant Bit Rate If CBR is selected the codec s output data is constant regardless
31. rom C WINDOWS Downloaded Program Files directory 2 Delete GSNetClient dll GS_Replay exe GSViewerX ocx hi_h264dec_w dlll lik_VoiceEngine_dll dll and GSViewerX inftrom C WINDOWS system32 4 Why can t I access the GXV3501 3504 3601 3611 web configuration interface Q 1 Is your internet service down A 1 Connect a PC to the internet to test the connection Q 2 Are the PC and the device in different subnets A 2 Check the subnet mask and default gateway of the device and PC Q 3 Is there a conflict with another IP address A 3 Try to change the IP address of the device Q 4 Has the HTTP port been changed A 4 Contact the administrator of the device for more information 5 The GXV3501 3504 3601 GXV3601 GXV3611 web configuration page is not displayed correctly in Internet Explorer 8 In 1E8 Compatibility View might need to be enabled for the GXV3501 3504 3601 3611 web configuration page to load properly To enable compatibility view open IE8 click Tools Compatibility View Setting and add the GXV3501 3504 3601 3611 web configuration pages to the Compatibility View 6 Why does IE indicate to install Grandstream Video Viewer add on after a firmware upgrade The add on was properly installed before the firmware upgrade process Firmware 1 0 3 5 Page 29 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera New firmware will often upgrade the add on as well To watch the live video stream you must
32. the GXV3501 3504 The GXV3501 3504 will detect the standard of the connected camera and use it when the GXV3501 3504 boots up To avoid this make sure to connect analog cameras before booting up the GXV3501 3504 18 Port forwarding Two ports must be forwarded on your router to watch video from a GXV3501 3504 3611 that is located on a private network from a PC in a public network The web port HTTP and the RTSP port Please make note that the RTSP port number changes according to the web port lf the web port is 80 then the RTSP port is 554 If the web port is not 80 then the RTSP port equals the web port 2000 For example if the web port is 88 then the RTSP port will be 2088 19 Tested PC display adapters Firmware 1 0 3 5 Page 31 of 32 Grandstream Networks Inc 02 2010 GXV36I I Mini IP Dome Camera Display Adapter Test Result SiS 650 651 740 661 FX 741 760 Series Works normall Intel R 82945R Express Chipset Famil Works normall VIA S3G UniChrome Pro IGP Works normall NIVDIA Geforce 7300GS Works normall SiS Mirage3 Graphics Works normall XGI Velari Z7 Z9 Z9S V1 08 12 There is some delay when playing videos Intel 965 Express Chipset Family Works normally ATI Mobility Radeon X1300 Works normall Intel R G45 G43 Express Chipset Works normally Mobile Intel 965 Express Chipset Famil Works normall Mobile Intel 945GM Express Chipset Famil Works normall Mobile intel 915GM GMS 910GML Express Chipset Works normall
33. y Famil Intel G45 G43 Express Chipset Works normally ATI Technologies RAGE XL PCI This display adapter cannot display videos Firmware 1 0 3 5 Page 32 of 32 Grandstream Networks Inc 02 2010
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