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Falcon Basic User Manual

1. Some video and audio options are available only during a call These features are easy to use you will probably use most of them during any typical call Adjusting the Volume You can adjust the volume of the incoming audio and you can mute both the speakers and the microphone _ To adjust the volume of the local speakers Set Volume Dialog AEC Automatic Echo Cancellation cancels the echo created when the microphone picks up audio from the speakers Deselect AEC if an external AEC device is in use AGC Automatic Gain Control amplifies audio pickup to improve audio in big rooms ANS Automatic Noise Suppression blocks noise 1 Press lt Volume gt The Set Volume dialog appears 2 To increase the volume press Volume lt gt To decrease the volume press Volume lt gt 3 Press lt OK gt to apply the change and close the dialog _ To mute the speakers _ To mute the microphone Selecting a Display Mode Different display modes are available during a call _ Local your party _ Remote the other party _ PIP Picture In Picture A small inset of one party appears over the full screen display of the other party When a call starts PIP mode is activated the remote party is displayed on the full screen and the local party is in the PIP You can switch the displays in PIP mode you can view the remote party in the PIP and your party on the full screen Additionally you can turn PIP mode off to see a full screen display
2. 1 If the LAN tab is not open press the down arrow button to highlight LAN on the tab labels and then press the right arrow button The LAN tab opens 2 Enter a name for this entry The name must begin with a letter it cannot begin with a number or symbol 4 2 Editing and Deleting Phone Book Entries You can edit or delete entries at any time _ To edit an entry _ To delete an entry 1 Press lt Dial gt The Phone Book opens 2 Highlight the entry you want to edit and then press the green EDIT Soft Key The Phone Book Entry dialog opens 3 Edit the data in the dialog To erase the character to the left of the cursor press lt Clear gt 4 Press lt OK gt to apply the changes and close the dialog 1 From a Phone Book tab highlight the entry you want to delete and then press the blue DELETE Soft Key A message asks for confirmation 2 Press lt OK gt to delete the entry and close the dialog 5 MULTI PARTY CALLS WITH MCUS Falcon IP supports multi party calls over Multipoint Control Units MCU In a point to point call one videoconferencing endpoint calls another In an MCU call multiple videoconferencing endpoints engage in separate calls with an MCU which then enables all parties to be seen and heard by all the others 5 1 Multipoint Control Units MCUs An MCU is a network device used to connect multiple endpoints in call Endpoints either call the MCU or they accept a call from the MCU Then the MCU engages in
3. the Diagnostics dialogs verify that _ The LAN cable is securely connected between the Main Unit and the network outlet _ The LAN connection is operational as shown by the green L icon at the top of the Guide Screen No Still Image Solution The remote party is unable to request a still image _ Open the Set Video dialog select Video from the Menu and select Camera Control By Far End Cannot Connect Solution You dial over IP and it does not connect 1 Verify with the system administrator that the Falcon IP has an IP Address and is registered with the LAN segment 2 Verify that the remote party is registered with the same or a neighboring Gatekeeper Cannot Take Gatekeeper Calls Solution You can receive IP calls but you cannot receive calls that go through the Gatekeeper with your User Name or User Number E 164 number 1 Press lt Status gt If the LAN tab of the Status dialog says Gatekeeper Not Registered you cannot communicate with registered systems 2 Verify that you entered a User Number E 164 number in the H 323 tab and check that the User Name Station Name in the Location tab of the Set Network dialog is legal 3 Verify that you gave the correct User Number and User Name local Station Name to the remote party 12 4 ISDN Network Before attempting to troubleshoot and after checking the Status and the Diagnostics dialogs verify that _ The ISDN lines are securely connected between the Main Unit and the ou
4. VCON Group Videoconferencing Systems Falcon IP User s Guide Modifications The FCC requires the user to be notified that any changes or modifications made to this system that are not expressly approved by VCON Ltd may void the user s authority to operate the equipment Safety Notice When you use the Falcon IP system observe the following safety guidelines Make sure that the voltage of the power supply matches the AC power available at your location _ 230V 50Hz in most of Europe the Middle East and the Far East Make sure the monitor and attached accessories are electrically rated to operate with the AC power available in your location Plug the accessories power cables into properly grounded power sources These cables are equipped with three prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a three wire cable with properly grounded plugs Make sure that nothing rests on the cables and that the cables are not located where they can be stepped on or tripped over Do not spill food or liquids on the system or accessories Keep the system away from radiators and heat sources and do not block cooling vents 1 WELCOME TO GROUP VIDEOCONFERENCING Remote Control The hand held remote control provides quick and easy access to all functions The most frequently used functions are accessed by pressing the butt
5. a separate call with each system simultaneously When one side transmits the MCU receives the multimedia stream multiplexes the audio and video and then sends the resulting streams to all the endpoints in the session MCU Management The MCU may manage the session in different ways H 323 and H 320 MCUs Falcon IP can communicate with MCUs operating according to the standards set by the H 323 and H 320 Recommendations _ If you engage in a multipoint call over the LAN contact an MCU s IP address the MCU managing the videoconference is an H 323 MCU _ If you engage in a multipoint call over ISDN lines contact an MCU s ISDN numbers the MCU managing the videoconference is an H 320 MCU 5 2 Participating in a Multipoint Call Before you call an MCU consult with the system administrator _ To participate in a multi party videoconference 1 Press any number pad button when the TV monitor is clear of dialogs The Manual Dial opens 2 Enter the MCU s address in the box 3 Press lt Dial gt Falcon IP calls the MCU The MCU receives your video and audio and sends it to all the connected systems Voice Activation The MCU transmits to all endpoints the audio and video of the party currently speaking Continuous Presence The MCU continuously receives and transmits from multiple endpoints NOTE Various MCU brands have different session management designs The display you receive from your MCU may differ from those s
6. ant to register with a protocol translation gateway gatekeeper such as a Radvision Gateway to be able to send and receive calls between networks IP and ISDN enter the IP Address of the gateway in the Gatekeeper Configuration of the H 323 tab Gatekeeper Configuration Check this box to register with a Gatekeeper IP Address Enter the IP address of the Gatekeeper User Number Change the default example to a numeric string that will identify this system with the Gatekeeper and other contacts Make sure that this number is unique in the Gatekeeper s database and that it is different from the Station Name Enable Lip Synchronization Mechanism Select this option to synchronize the audio and video of a LAN conversation You can adjust the lip synch during a call Automatic Buffering Control Buffer Control adjusts the video streams for the available dynamic bandwidth of IP networks Select this option to make the buffer control automatic Deselect it to make it adjustable during LAN conversations 8 3 Testing Network Configuration After you configure the Set Network dialogs and restart Falcon IP you can check that the changes that you made were applied _ To check network configuration _ To check the status of the ISDN lines see ISDN Status_ To check the network connection see LAN Status ISDN Status Status Dialog ISDN When Not in a Call Press lt Status gt The Status dialog appears It has ISDN and LAN tabs Chec
7. e There are two sets of diagnostic icons on the Guide Screen which indicate whether the lines are connected green or unconnected gray ISDN BRI lines 1 for Model 1 up to 3 for Model 3 LAN IP connection Dialogs Falcon IP s dialogs provide on screen information They can contain checkbox options menu options and data entry boxes Press the arrow buttons to move among the options and boxes Tabs Some dialogs contain various tabs which are related sets of categorized options _ Press the up and down arrows to move among tabs _ Press the right arrow to open a dialog _ Press the left arrow to leave a dialog and move among the tabs again Soft Key Guide The four colored keys located on the covered part of the remote control are the Soft Keys Soft Key functions change according to the status of the system and the displayed dialog The Soft Key Guide at the top of the screen indicates the current functions Active Keys Guide The Active Keys Guide on the left of the screen indicates which buttons on the remote control are currently active 2 3 Basic Functions This section explains how to navigate in a screen select options and enter data _ To navigate among the options and boxes of dialogs and tabs _ To select an option _ To close a dialog _ To enter numeric data Press the arrow buttons 1 Navigate to the menu or checkbox option 2 Press the Checkbox button located in the middle of the a
8. e Book opens 2 Open the tab that contains the entry you want to dial see Falcon IP Screens on page 2 2 for tab navigation instructions 3 Highlight the entry The calling details of the entry appear under the Phone Book ISDN number or LAN address and bandwidth 4 Press lt Dial gt Falcon IP dials the destination NOTE If you press lt OK gt instead of lt Dial gt the Phone Book closes without dialing the number Speed Dialing Speed Dial In the Speed Dial enter the numbers or addresses of your most frequently dialed destinations up to nine You can dial from the Speed Dial by pressing a single button and you don t have to search tabs for an entry _ To dial a number from the Speed Dial _ To add an entry to the Speed Dial list _ To add a new Phone Book entry to the Speed Dial list select Speed Dial in the New Entry dialog _ To add an entry after creating it open the Edit Entry dialog and select Speed Dial in the Edit Entry dialog The Speed Dial list can hold up to nine entries plus the zero entry for redialing the last dialed number 1 When the screen is clear of dialogs press lt gt The Speed Dial appears 2 Press a Speed Dial entry number 1 to 9 Falcon IP dials the destination If you need to scroll down the list press the down arrow button until the entry you want is highlighted Press lt OK gt to dial _ To delete a Speed Dial entry 1 Highlight the entry you want to delete and then
9. e H 323 tab of the Set Network dialog select Enable Lip Synchronization Mechanism and deselect Automatic Buffering Control this enables adjustable Buffering Control 2 Press lt Status gt The Status dialog opens Status Dialog LAN Lip Synch Slider of the Adjustment Dialogs During a call the red ADJUST Soft Key is available You can access the Adjustment sliders only during a call 3 Press the red ADJUST Soft Key The first slider appears 4 Press the up and down arrow keys to view and adjust the different sliders For best results start the sliders at one end and gradually adjust them To reset the default values press the red DEFAULT Soft Key 5 Press lt OK gt to apply the changes and close the dialog Selecting a Camera The camera select option is always available At any time you can select different local video sources During a call you can change both local and remote video sources _ To select a camera Local Camera Select Dialog Quantization Press the left arrow key to clear up blocks in the video Press the right arrow key for better motion Lip Synch Press the left arrow key if sound comes before motion Press the right arrow key if motion comes before sound Buffering Press the left arrow key for a more realistic video Press the right arrow key to clear up video freezing and jumping 1 Press lt CAM gt The Camera Select dialog opens The currently selected camera is highlighted 2 Press th
10. e left or right arrow buttons to switch between the local optional video sources up to four Falcon IP main camera A video source connected to the VCR connector A Composite camera connected to the CAM1 connector An S Video camera connected to the CAM2 connector 3 Press the down arrow key to view the remote camera options Remote Camera Select Dialog 4 Press the left or right arrow buttons to switch between the remote cameras 5 Press lt OK gt to select the highlighted camera and close the dialog Muting the Video Mute the local outgoing video to transmit a frozen image in place of the local video The view you see of the remote party remains unaffected as the conference continues and both incoming and outgoing audio continue as usual _ To mute the outgoing video Press lt Mute Video gt An animated icon on your screen indicates that local video is being muted To restore the outgoing video press lt Mute Video gt again 8 NETWORK CONFIGURATION This chapter explains how to set up Falcon IP to operate with your network connections Network options may be edited at any time either from the Set Network dialog described in this chapter or from a remote station 8 1 General Network Configuration _ To set up network connections 1 Press lt Menu gt The Menu appears 2 Select Network The Set Network dialog appears with the Location tab open Press the up and down arrow buttons to move among t
11. ed mode H 261 used if the remote system can t support H 263 LAN Status Dialog The LAN Status dialog is available when Falcon IP is in a LAN call The Audio Mode Audio Rate and Video Mode parameters are described on page 3 5 Status Dialog During a LAN Call Video Rate The dynamic bandwidth currently being used for video Because LAN calls do not have a static bandwidth unlike ISDN calls this constantly changing property is a valuable indicator of the network resources available for the call Gatekeeper Indicates if the system is registered or not registered see page 8 4 for Gatekeeper details Remote IP Address The IP Address of the remote party Remote Name The Station Name of the remote party if available 3 3 Starting Calls To start a videoconference dial an appropriate address see the table below in one of the following dialogs _ Manual Dial see Manual Dialing on page 3 8 _ Phone Book see Phone Book Dialing on page 3 12 _ Speed Dial see Speed Dialing on page 3 13 Dialing Options ISDN Dialing Types Falcon IP supports various methods of connecting ISDN calls These dialing methods are available to any Falcon IP unit with ISDN BRI lines NOTE Before calling you may choose to mute the microphone see Adjusting the Volume on page 7 6 to ensure that the remote party does not overhear a local conversation when the connection is first made Dialing Type Explanation Ad
12. ee Phone Book Dialing on page 3 12 _ To dial in the Manual Dial dialog Address Type Example Applicable When IP Address 172 16 1 33 Always applicable Usually dynamic changing without notification so the other address types are often preferred DNS Name WERHEE gov local The IP addresses of a DNS server and of a WINS server are configured The Falcon IP Station Name is the first part of the DNS address Station Name WERHEE Both Falcon IP and the remote system are registered with the Gatekeeper Any string of characters beginning with an alphabetical letter User Number E 164 2001 Both Falcon IP and the remote system are registered with the Gatekeeper Any number Manual Dialing ISDN Numbers Press any number to open the ISDN tab of the Manual Dial This dialog varies between the models _ If you have a Model 3 you can dial up to six channels Manual Dial ISDN Model 3 _ To dial ISDN numbers 1 Press the right arrow button and enter the first ISDN number 2 Press the down arrow button and enter the next number see the next page for instructions on copying numbers If both channels have the same number copy the first number into the box of the second number 3 Continue with steps and 2 for all the numbers If the remote party is connected to a Restricted network 56 Kbps per channel instead of 64 Kbps select Restricted 4 Press lt Dial gt Falcon IP dials the destination _ To dial
13. ered _ To set Auto Answer Menu Wait for the In Call icon to appear indicating that the call has been successfully connected 1 Press lt Menu gt The Menu opens Options Dialog Models I and 3 3 If you want Falcon IP to answer all calls select Auto Answer If you want to accept reject calls as they come in deselect Auto Answer 4 Press lt OK gt to apply changes and close the dialog Accepting or Rejecting Incoming Calls When Falcon IP is not set to Auto Answer it rings to notify you of an incoming call A message including the caller s station name or address asks if you want to accept the call Accept Call Message 2 Select Options The Options dialog opens To accept the call press lt OK gt To reject the call press lt Cancel gt 3 2 Checking Call Details When Falcon IP is engaged in a call you can open the Status dialog and view the details of the call such as the identification of the remote caller especially useful when the call was automatically answered the bandwidth used for the call etc _ To open the Status dialog This dialog varies according to the type of call ISDN see below and page 3 4 to page 3 5 LAN see page 3 6 ISDN Status Dialog The ISDN Status dialog has two tabs _ Lines details of the local and remote parties lines engaged in the call _ Conversation describes the status of the call s audio and video NOTE The Status dialog appears differently
14. ers both types of connections use the S Video type for higher quality 2 Connect the red and white audio cables joined with the video cable that you decide to use _ To connect dual TV monitors The Dual Monitor configuration displays the remote video on the S Video TV and the local video on the Composite TV 1 Connect the Composite cable CAB72008 between the Main Unit and the TV monitor that will show the local video 2 Connect the S Video cable CAB72009 between the Main Unit and the TV monitor that will show the remote video and the GUI 3 Connect the audio cables between the Main Unit and the TV monitor that will show the remote video Basic Falcon IP Connections The illustration on the next pages shows the basic accessories connected to the Main Unit CAB72009 or CAB72008 CAB42001 ISDN CABLES 1 2 or 3 to outlet Optional Falcon IP Connections VCR CABLES CAB72010 CAB90051 _ To connect a VCR to the Main Unit 1 Obtain the cables supplied with the VCR 2 Connect the top three cables for Playback 3 Connect the bottom three cables for Record _ To connect an optional camera _ Connect the appropriate cable either CAB72010 or CAB90051 according to the capabilities of the camera 11 2 Turning on Falcon IP 1 Press the PWR switch on I 2 Verify that the green LED is lit indicating that the system is ready 3 Turn on the TV monitor s and any connected optional accessories Wait for the Guide Screen to a
15. he tabs Press the right arrow button to open a tab Press the left arrow to leave a tab 3 After setting network properties in the tabs press lt OK gt A message asks you to wait while the system restarts itself 8 2 Understanding Network Properties This section describes the required network information Location Tab Set Network Dialog Location Station Name The Station Name is the identification of the Falcon IP Consult with the system administrator before modifying this box If the system is registered with the WINS server or a Gatekeeper Falcon IP can use station names instead of IP addresses for starting and receiving calls When you register with a Gatekeeper the station name is entered as your User Name If the system has access to a Domain Name Service DNS server the Station Name is also the DNS Host Name of the system Enter the Host Name then a dot then the Domain Name StationName Company com If you are in a Multipoint videoconference with an MCU the Station Name identifies the Falcon IP in the Participants List of the MCU dialog LAN Tab Set Network Dialog LAN Tab In the LAN tab enter the system s addressing information Obtain IP Auto The IP addresses are automatically entered after restarting Falcon IP This feature is successful only if the system has access to a DHCP server If you deselect this checkbox the remaining boxes are available IP Address Enter a permanent IP Address he
16. his entry The name must begin with a letter it cannot begin with a number or symbol 3 Press the down arrow button and enter the first ISDN number Press the down arrow button and enter the next number s Ifa BRI has the same ISDN number for both channels press the green COPY Soft Key to copy the previously entered number into the current box If the remote party is connected to a Restricted network select Restricted To add this entry to Speed Dial list select Speed Dial To add the Bonding option to this entry select Bonding The New Entry Bonding dialog opens New Entry ISDN with Bonding Make sure that the ISDN number represents the first channel If you want to select a Bandwidth other than the available maximum press the down arrow button and then press the right arrow button until you see the bandwidth that you want 4 Press lt OK gt to add the entry and close the dialog Adding LAN Entries New Entry LAN If the contact has an IP Address or LAN based name or number add a LAN entry 3 Enter an address for this contact To set a specific bandwidth press the down arrow key to highlight Bandwidth and then press the right arrow key until the maximum bandwidth you want to use for calls to this contact appears To add this entry to Speed Dial list press the down arrow key to highlight Speed Dial and press the Checkbox button 4 Press lt OK gt to add the entry and close the dialog
17. hown here If the MCU is an H 320 MCU it may be able to turn over the management of the session to a participant who then becomes the Chair Additionally participants have some control over what they see 5 3 Managing an H 320 Multipoint Call The most important feature of managing an MCU session is controlling which of the multiple participants is seen and heard 6 1 Calling Through Gateways However at some point you may be unable to take advantage of one of the communication modes IP or ISDN If this happens you can still meet with your contacts by calling through an H 323 H 320 IP ISDN Gateway _ If your LAN connection is down you can call the Gateway through your ISDN lines and reach H 323 systems IP addresses and other LAN based addresses _ If your ISDN lines are down you can call the Gateway through your LAN connection and reach H 320 systems ISDN numbers Falcon IP to Gateway to ISDN Falcon IP to Gateway to IP _ To call through a Gateway 1 Open the Manual Dial dialog and enter the number as directed by the system administrator 2 Press lt Dial gt The Gatekeeper a network services application installed on the Gateway receives the call It recognizes the syntax that the system administrator instructed you to enter and it passes the call onto the Gateway You must be registered with a Gatekeeper to reach a Gateway The Gateway calls the destination and when it receives an answer it begins the videoco
18. if you are not in a call See Testing Network Configuration on page 8 9 for Status details when not in a call Press lt Status gt The Status dialog opens Lines Tab Status Dialog Lines During a Call Model 3 Conversation Tab Status Dialog Conversation During a Call Model 3 Number The ISDN numbers of the remote party Synchronized The line is engaged in the current call Not Synchronized The line is not engaged in the current call It may be disconnected or experiencing problems Dialing The system is attempting to connect over this line Remote ID The Station Name or first ISDN number of the remote party Conv Protocol H 320 Indicates that the remote party also supports the ITU T Recommendation for standard ISDN calls Bandwidth Model bandwidth is 128 if both ISDN lines successfully connected Model 3 bandwidth is 384 if all six ISDN lines successfully connected Any other value indicates that one or more of the ISDN lines failed to connect The bandwidth is 64 multiplied by the number of connected lines Audio Mode G 728 is used for low bandwidth calls 128 320 Kbps G 722 is used for high bandwidth calls 384 Kbps G 711 is used if the systems engaged in the call do not have any other common audio support Audio Rate The bandwidth Kbps needed to transmit audio either 16 Kbps for G 728 or 56 Kbps for G 722 or G 711 Video Mode The mode used for compressing video H 263 preferr
19. king Falcon IP is checking the line Wait until the status changes Connected The line is connected properly Disconnected The line is not connected properly LAN Status Status Dialog LAN When Not in a Call _ Check that the IP Address displayed is the one that you set or received for the system _ Check that the system is Registered or Not Registered with the Gatekeeper depending on the H 323 options that you chose If in the H 323 tab you selected Gatekeeper Configuration and entered the correct IP address you should be registered If you are not change the User Number that you entered You might have entered one that is already taken For more help press the green DIAG button to open the Diagnostics dialog 11 SETTING UP FALCON IP This chapter explains how to set up the Falcon IP system and connect accessories Before setting up Falcon IP make sure you have the necessary components follow the checklist provided in the package If anything is damaged or missing contact your local VCON distributor 11 1 Setting Up the Basic Components Carefully unpack the Main Unit and position it on a stable horizontal area Single and Dual TV Monitor Configurations VCON supplies two types of cables to connect between the Main Unit and the VIDEO IN connectors on the TV monitor _ To connect a single TV monitor 1 Use either the S Video CAB72009 or the Composite cable CAB72008 depending on the TV monitor that you have If your TV off
20. nd right press the left and right arrows To tilt the camera up and down press the up and down arrow To zoom the camera in and out press the Zoom lt gt and lt gt buttons 1 Manually position the camera 2 Press Presets lt Set gt 3 Press a number in the number pad Each of the numbers between zero and nine can represent a preset position 1 Press Presets lt Recall gt 2 Press the number in the number pad corresponding to the preset position The camera pans tilts and zooms to the preset position Setting Audio Options Prior to and during a videoconference you may enable advanced audio options _ To set audio options 1 Press lt Menu gt The Menu opens 2 Select Audio The Set Audio screen opens Set Audio 3 Choose an audio input device 4 If there is a VCR connected to the Falcon IP choose a mixing option Tabletop mic To use the supplied table top microphone or other audio device connected to the Falcon IP s MIC connector Line level To use an optional audio input device such as a mixer connected to the Falcon IP s VCR connectors No mixing Both parties hear each other s audio only VCR Record Both parties hear each other s audio while a VCR records both of them VCR Playback Both parties hear each other s audio and the playback of the VCR cassette 5 Set audio options for special room environments 6 Press lt OK gt to apply the changes and close the dialog 7 2 During a Call
21. nference continuously translating between H 320 ISDN and H 323 IP 7 VIDEO AND AUDIO ADJUSTMENTS Falcon IP offers basic and powerful options that enable you to control and customize the video and audio Some of these adjustments should be made before entering into a videoconference others are available only during a call 7 1 Before a Call You can control and adjust various camera display and audio settings before entering a videoconference Adjusting the Video Settings You can adjust the brightness color contrast and hue of the local video either prior to or during a videoconference To save time during a videoconference adjust these properties before you begin a call You can adjust them again at any time _ To adjust video settings Menu 1 Press lt Menu gt The Menu opens 2 Select Camera The Brightness dialog opens Brightness Dialog 3 Press the up and down arrow keys to switch between Brightness Color Contrast and Hue 4 To increase the setting press the right arrow key To decrease the setting press the left arrow key To return the setting to its default value press the red DEFAULT Soft Key 5 Press lt OK gt to apply the changes and close the dialog Setting Video Options Before a videoconference begins you may enable advanced video options _ To set video options 1 Press lt Menu gt The Menu opens 2 Select Video The Set Video dialog opens Set Video Dialog 3 Press lt OK gt
22. of either party Press Mute lt Speaker gt An animated picture on the bottom of the screen indicates that the speakers are muted To restore the speakers press Mute lt Speaker gt again Press Mute lt Microphone gt An animated picture on the bottom of the screen indicates that the microphone is muted To restore the microphone press Mute lt Microphone gt again To switch between local and remote displays both in PIP mode and in full screen mode press lt Display gt To turn PIP mode on or off press lt PIP gt Moving the PIP You can move the PIP to any location on the screen For example you would move the PIP if someone in the remote party stood up and the PIP covered his her face _ To move the PIP Adjusting Quality of LAN Calls Falcon IP can automatically adjust its video and audio for dynamic IP bandwidth However you may want to adjust the quality control mechanisms yourself if you experience the following problems Parts of the video are covered with blocks low quantization control The audio and video fall out of synchronization low quality lip synch The video freezes and then doubles up frames inefficient buffering _ To adjust videoconference quality for LAN calls 1 Press lt Menu gt The Menu opens 2 Press the red MOVE PIP Soft Key A direction guide appears 3 Press the arrow buttons to move the PIP around the screen 4 When it is positioned where you want it press lt OK gt 1 In th
23. ons located on the top of the remote control To avoid accidently pressing an inappropriate button less frequently used buttons such as the Menu button and the Soft Keys are shielded by a sliding cover Status View Display Control Arrow Buttons Volume Control Multipoint Control Menu Soft Keys Preset Position Control On screen Help Call Control Dialog Control Checkbox Button Zoom Control Mute Audio Camera Select Speed Dial Still Image Control Mute Video 2 GETTING STARTED This chapter explains how to operate Falcon IP using its remote control 2 1 Turning on the System _ To start up Falcon IP 1 Make sure the system is set up the TV monitor is on and the cables are connected properly See Setting Up the Basic Components on page 11 1 2 On the back of the Main Unit press the PWR switch on marked I Wait until the Guide Screen appears containing the local video image _ The local video appears in the full screen for 40 seconds _ Next a new screen appears advising you to wait _ Then the Guide Screen appears and the system is ready to make calls Guide Screen 2 2 Falcon IP Screens The easy to use Falcon IP screens provide an efficient videoconferencing environment These are the elements displayed on Falcon IP screens Guide Screen Indicates that Falcon IP is operational and provides a home screen for navigation lt Dial gt lt Menu gt lt Status gt and lt Help gt are activ
24. ppear 12 TROUBLESHOOTING This chapter provides simple solutions for common oversights and issues If you are unable to find a solution to your problem call your local VCON Distributor The solutions are grouped by the type of equipment affected _ Main Unit and Accessories _ IP Network _ ISDN Lines 12 1 Diagnostics Dialog Before you begin searching for the source of a problem you can check the Diagnostics dialog It describes any network and server problems that may exist _ To open the Diagnostics Dialog Status Dialog 1 Press lt Status gt The Status dialog opens Diagnostics Dialog If there is a problem described in the Diagnostics dialog consult with the system administrator to find a solution If the problem you are trying to solve is not described in the Diagnostics dialog try to find the solution in the following sections 2 Press the green DIAG Soft Key The Diagnostics dialog opens You can restore the factory set defaults for the system by pressing the blue SET DFLT Soft Key A confirmation message appears Click OK if you are sure you want to cancel all changes made to the Falcon IP options and settings and restore the original defaults Falcon IP restarts If you have a problem with the Phone Book you can erase it completely by pressing the green ERASE PBK Soft Key A confirmation message appears Click OK if you are sure you want to erase all Phone Book entries 12 2 Main Unit and Standard Accesso
25. press the red DELETE Soft Key A message asks for confirmation 2 Press lt OK gt The entry is deleted from the Speed Dial list the Phone Book entry is not affected Redialing Press one of the following buttons to redial the last number dialed 3 4 Ending Calls _ To end a call From the Speed Dial press lt 0 gt zero From the Phone Book press the yellow REDIAL Soft Key From the Manual Dial press the red REDIAL Soft Key 1 Press lt Hang up gt A message asks for confirmation 2 Press lt Hang up gt again or lt OK gt The call is terminated NOTE To cancel the Hang up command and continue the videoconference press lt Cancel gt in response to the confirmation message 4 MANAGING THE PHONE BOOK Store frequently called numbers as entries in the Phone Book This easy procedure makes videoconferencing with your favorite contacts easy and convenient _ To open the Phone Book The Phone Book Press lt Dial gt The Phone Book opens 4 1 Adding New Phone Book Entries Before you can dial from the Phone Book you must create Phone Book Entries _ To create a new Phone Book entry _ To add an entry with ISDN numbers see below _ To add an entry with an IP address see Adding LAN Entries on page 4 4 Adding ISDN Entries New Entry ISDN Model 3 Press the red NEW Soft Key The Phone Book New Entry dialog opens to the previously used tab either ISDN or LAN 1 Open the ISDN tab 2 Enter a name for t
26. re If Falcon IP receives an address from the DHCP server it is a temporary address If you manually enter an address in this box it is a permanent address Subnet Mask Enter your company s subnet mask DNS Server amp WINS Server Enter the IP Addresses of the DNS server and of the WINS server Registering with these servers enables Falcon IP to translate names to IP addresses Domain Enter the DNS domain name of your company yourcompany com Default Gateway Enter the IP address of the network Gateway router to be able to send and receive calls between subnets H 323 Tab H 323 is the standard for videoconferencing over IP networks An important component of IP networks is the Gatekeeper It is a network management mechanism for video audio and data streaming over LANs and WANs When Falcon IP registers with a Gatekeeper it receives the following services Translation of addresses Every registered endpoint can reach every other with User Numbers or User Names because the Gatekeeper translates them into IP Addresses The User Name of Falcon IP is the Station Name Access control The Gatekeeper secures communication within its zone of registered endpoints by rejecting calls from outside the zone Bandwidth control The Gatekeeper stops calls that would have congested the network Zone management The Gatekeeper manages all endpoint communication including Gateways as well as videoconferencing stations NOTE If you w
27. ries Blank Screen Solution No video appears on the TV screen after more than one minute 1 Verify that the TV monitor is on 2 Verify that all cable connections are correct and secure 3 If the selected video source is an optional camera verify that it is turned on and operating properly No Menus Solution Guide Screen or Menu and Phone Book do not appear 1 Unplug the Composite VIDEO IN connector and plug it into the VCR VIDEO OUT connector If the Menus now appear open the Set Video dialog and deselect Dual Monitor 2 Verify that the batteries are inserted properly in the remote control No Audio Solution While in a call you can t hear the remote party and or they can t hear you 1 Verify that the volume on the local TV set is set to an audible level 2 Press lt Volume gt and make sure that the volume level of Falcon IP is audible 3 Verify that the microphones and TV sets on both the local and remote sides are connected properly and securely 4 Press lt Menu gt and select Audio Make sure that the correct audio input device and mixing mode are selected No Video Solution You cannot see video from an optional camera or a VCR 1 Verify that the cables from the video source are connected correctly between the main unit and the video source 2 Press lt CAM gt and make sure that the appropriate video source is selected 12 3 IP Network Before attempting to troubleshoot and after checking the Status and
28. rrow buttons To deselect an option press the Checkbox button again To apply changes and then close the dialog press lt OK gt OYr To close a dialog without applying changes press lt Cancel gt In any procedure in this User s Guide when lt OK gt is mentioned lt Cancel gt is also possible 1 Navigate to the data box in the dialog 2 Press the number keys in the Number Pad If you make a mistake press lt Clear gt _ To enter alphabetical data 1 Navigate to the box in the dialog where the data is to be entered 2 Press the yellow KEYBOARD Soft Key The graphical keyboard appears Graphical Keyboard for Alphanumeric Data Entry To enter lower case letters press the red LWR CASE Soft Key To enter upper case letters press the red Soft Key again 3 Press the arrow keys to navigate to the character you want to enter 4 Press the Checkbox button to select a character If you make a mistake select the DEL button on the graphical keyboard 5 Press lt OK gt to close the keyboard The characters you selected are entered in the box 3 CALL MANAGEMENT This chapter explains how to answer start and end calls 3 1 Answering Calls You can set Falcon IP to answer all incoming calls automatically or you can set it to let you accept or reject each call Automatic Answer If Automatic Answer is selected a message appears when Falcon IP begins to connect an incoming call Incoming Call is Automatically Answ
29. tlets _ The ISDN lines are operational as indicated by the green 1 2 and 3 icons at the top of the Guide Screen _ The lines were configured correctly in the Set Network dialog Cannot Call Some Sites Solution You can call most sites but not others 1 Have the remote side call you If the call is successfully made go to the next step If this is unsuccessful go to Step 5 2 Select Restricted in the New Entry dialog or the Manual Dial dialog Call this site again If unsuccessful go to the next step 3 If the remote system is a VCON system then call without Bonding If this is unsuccessful call using Instant All 4 If the remote system is not a VCON system verify that they can receive a call using the H 320 standard 5 Run a loop back test dial your 2nd 4th and 6 ISDN numbers If Falcon IP successfully calls itself go to the next step 6 Ask the remote party to run a loop back test to check the operation status of their lines Disconnected Status Solution You know that the lines are connected but the Status dialog displays Disconnected 1 If you are using network termination equipment verify that it is turned on 2 Verify that you chose the correct Switch type in the Set Network dialog
30. to apply the changes and close the Set Video dialog Dual Monitor In a dual monitor configuration you connect two TV monitors rather than just one TV One TV monitor is used for remote video and the other is used for local video Select this option only if you have two TV monitors connected If you enable Dual Monitor for a single Composite monitor the Falcon IP dialogs will not appear Camera Control By Far End Select this option if you want to give the remote party the following controls Control local main camera during a call Select an optional local video source CAM1 CAM2 VCR Generate a still image from the local video source Controlling the Camera You can position the Falcon IP s internal camera at any time either prior to or during a call You can pan tilt and zoom the camera every time you want to change the local display or you can save preset positions Manual Positioning When the screen is clear of dialogs the arrow buttons control the camera _ To manually position the camera Preset Positioning You can save ten different camera preset positions and then restore the camera to these positions as needed For example if there are five people in the conference room you can set a preset position for each person Then you can recall the preset positions as needed to quickly focus on the person currently speaking _ To preset a position _ To restore a camera to a preset position To pan the camera left a
31. vantages By Channel each ISDN number indicates a channel Enter the destination ISDN numbers and then dial Each ISDN number connects and synchronizes individually to the destination Call starts when first line is connected VCON products support this dialing option for all ISDN calls up to 384Kbps 6 channels Bonding Enter only the first ISDN number and then dial All other channels then connect and synchronize together Only one ISDN number needs to be dialed when Bonding is selected Supported by all vendors Instant All Menu Options Works with both By Channel and Bonding ISDN numbers connect as a unit and then synchronize Faster initial connection Better connection for international calls Restricted The bandwidth of the call is based upon 56 Kbps rather than the default 64 Must be used to reach a destination that is connected over a Restricted network Dialing Options LAN Address Types The following table defines the network address types supported by Falcon IP Enter one of these address types in the LAN Manual Dial dialog or in a LAN New Entry dialog of the Phone Book Manual Dialing Dial from the Manual Dial to quickly call a contact Use the Manual Dial as you do a telephone enter the number or address and press lt Dial gt Falcon IP dials the destination but does not store the number For frequently repeated calls to the same destination it is more efficient to store entries in the Phone Book s
32. with Bonding 1 Press the down arrow button and enter the ISDN number 2 Press the right arrow button to highlight Bonding 3 Press the checkbox button to select Bonding The Manual Dialing Bonding options appear in the dialog _ To choose a bandwidth 1 Press the down arrow button Bandwidth is highlighted The available maximum is selected by default 2 Press the right arrow button The Bandwidth value changes 3 When you see the bandwidth that you want press lt Dial gt 4 Press lt Dial gt Falcon IP dials the destination NOTES If you select Restricted the possible bandwidth values are different based on 56 Kbps per channel rather than the default 64 If you want to return to the default ISDN Manual Dial dialog deselect Bonding in the Manual Bonding dialog Manual Dialing LAN Addresses Open the LAN tab of the Manual Dial Manual Dial LAN _ To dial LAN addresses 1 Enter the LAN based address To set a maximum bandwidth for this call highlight Bandwidth and press the right arrow button until the value you want appears 2 Press lt Dial gt Falcon IP dials the destination Phone Book Dialing Phone Book Entries in Alphabetical Tabs _ Maintain Phone Book entries for frequently dialed addresses to make dialing more efficient You can dial from the Phone Book after you create an entry see Adding New Phone Book Entries on page 4 2 _ To dial using the Phone Book 1 Press lt Dial gt The Phon

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