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Router installation guide - Australian Phone and Internet
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1. NSW ACT 02 9424 2059 VIC TAS 03 9012 3399 SA NT 08 8121 9001 QLD 07 3102 8870 WA 08 9467 8980 22 Glossary Access Point An access point is a device on a network such as a router or hub which allows data to be transferred from one location to another i e computer to computer or computer to internet ADSL Asymmetric Digital Subscriber Line or ADSL is simply a DSL line It has different upload and download speeds DSL Digital Subscriber Line or DSL is the technology that allows large amounts of data to be sent over existing ordinary copper telephone lines Ethernet Ethernet is the standard way of connecting computers and devices over a LAN in the home or workplace Recent computers will be factory fitted with an Ethernet card and socket Filter Splitter When you have ADSL broadband your phone and internet connection use the same physical line You use a filter splitter to connect your phone to the shared phone line so you can t hear the high pitched noise of data being sent and received ISP An Internet Service Provider or ISP is the company such as Australian Phone amp Internet which provides you with access to the internet LAN Local Area Network or LAN is a group of devices linked together in a workplace or home either by cable or wirelessly to form a closed network through which they can communicate with each other and the internet Modem A modem modulator demodul
2. The phone socket or line may be faulty Try a different phone socket if possible e The cable connecting the router to the phone line may be faulty Try a different cable if possible e Audible noise on the phone line may be interfering with your signal Disconnect the router and listen for noise on your phone If you hear snaps and crackles when making a phone call there may be a landline fixed service fault lf after trying each of these things the DSL LED is still not solid blue your router may not be connecting to the exchange due to a service outage Please contact technical support on 1300 137 768 or email enquiries ausphonenet com au My router isn t There may bea problem with the connection Reboot the router to connecting to the reset the connection internet The DSL LED is solid blue but the e Your service connection username password may be incorrect You Internet LED is off solid can correct this by logging into your router p 9 10 going to Basic gt red Quick Setup and re entering your internet connection details p 17 18 20 Problem Solution My computer is connected to one of the LAN ports but can t access the internet Your router and computer may not be connected properly Check the Ethernet LED that corresponds with the port you re plugged into is lit Check cables are plugged in securely when they are you should feel hear a slight click A network device betw
3. The position of your router can be important depending on how you intend to use it You ll need a power point and phone socket nearby and it should be close to your computer if you re connecting directly with a cable If you plan to connect wirelessly it is worth considering where you place the router in your house to get the best signal Here are some tips e Place the router somewhere central in your house for the best signal coverage in each room In multi storey homes place the router on a floor that is as close to the centre of the house as possible This may mean placing it on an upper floor e Try not to place your router near a cordless telephone that operates at the same radio frequency as your router 2 4GHz e Avoid placing your router near devices that may emit radio noise such as microwave ovens e Also avoid dense objects that can inhibit wireless communication including refrigerators washers and or dryers metal cabinets large aquariums metallic based UV tinted windows Installing your router Once you ve worked out where you want to put your router it s time to connect it Before you do make sure any devices plugged into your phone line handsets fax machines cable television back to base alarm systems have a central splitter or ADSL filter splitter you ll find this in the box with your router fitted between them and the telephone socket Step 1 Connect the power adaptor cable to the Power so
4. 37 106 24 DSL PHY and Driver Version A2pD0351 d23k Wireless Driver Version 5 60 120 11 cpe4 406 This information reflects the current status of your WAN connection Line Rate Upstream Kbps 0 Line Rate Downstream Kbps LAN IPv4 Address 192 168 1 1 Default Gateway Primary DNS Server 0 0 0 0 Secondary DNS Server 0 0 0 0 LAN IPv6 Address fe80 1 Default IPv6 Gateway Primary IPv6 DNS Server 0 0 0 0 Secondary IPv6 DNS Server 0 0 0 0 Date Time Thu Jan 1 00 02 00 1970 10 Setting up cont d Setting up your wireless network To turn your wireless network on or off and change your network name follow these steps Step 1 Select Wireless gt Basic in the left menu The wireless configuration screen will be displayed Fig 3 Step 2 Make sure the Enable Wireless checkbox is ticked it should be by default This means your wireless network is turned on Step 3 Create a new name for your wireless network This can be done in the SSID field it s NetComm Wireless by default It s recommended you change the name to something unique to make it easier to identify your network from others nearby but also for improved security Your network name will be visible outside of your home or office so the name should be recognisable but should not use any personal or service details Step 4 Once you ve finished click Apply Save to save your new wi
5. passphrase field which says Click here to display 14 Setting up cont d Changing your router access details When you configure your router through a browser the system asks you to enter your username and password to validate your access permission By default these are both set to admin We recommend you change these to prevent people you don t know accessing your router and changing the settings To change both the username and password follow these steps Step 1 Select Management gt Access Control in the left menu You ll see the Passwords screen Fig 5 Step 2 Depending on what you want to change enter your existing username and or password and a new username and or password Step 3 Once you ve finished click Apply Save to save your new username and password Make a note of your new username and password somewhere safe If you forget them you ll need to reset your router For instructions on how to do this refer to the Troubleshooting section NetCommUWireless Device Info Basic setup Advanced Setup Wireless Diagnostics Management Settings System Log TR 069 Client Internet Time Access Control Passwords Services Control Update Software Reboot Fig 5 Passwords screen Access Control Passwords The use The user na DSL Router for maintenance and t Username New Usern Old Passy New Confirm Password 1997 2012 NetComm Wirele
6. In this guide we l run through how to connect your router so youre up and surfing in no time The simple guide to setting up your Netcomm NB604N Wireless Modem Router Australian Phone amp Internet Well hello there Thanks for choosing Australian Phone amp Internet as your broadband provider We re really excited to have you on board The great news is your ADSL broadband account is now live All you need to do is install your router and connect your computer then you ll be ready to start surfing the web We ve done all the complicated work setting up your router so it s just a simple matter of connecting the right cables and turning everything on We ll run through that process step by step in this guide to make is as simple as possible If you re pretty tech savvy and want to use some of the more advanced features of your router further information can be found in the support section of the Netcomm website at http support netcommwireless com If you can t find what you re looking for in this guide or online just call 1300 137 768 our friendly Aussie based team are on hand to help Enjoy your surfing The Australian Phone amp Internet Team What comes next Getting to know your brand new router The front panel The back panel Let s get started Positioning your router Installing your router Making a connection Connecting with a cable Connecting wirelessly Setting up How to log on
7. ator is a device that allows you to connect to the internet by 23 encoding and decoding high speed digital signals sent and received over analog copper phone lines Router A router is a device usually combined with modem which sits between your computer laptop iPad smartphone etc or network and the internet and makes sure that all data goes where it should Basically it directs traffic Routers are great for operating a network that has more than one device requiring access to the internet SID Service Set Identifier or SSID is the technical jargon for the name of a your wireless WiFi network All wireless devices on a WiFi network must use the same SSID in to connect to the network and communicate with each other and the internet WLAN A WLAN or Wireless Local Area Network is the same as a LAN but without the need for wires WPA WAPI WiFi Protected Access WLAN Authentication and Privacy Infrastructure or WPA WAPI is a method of encryption that was created to improve on the security featues of WEP WEP Wired Equivalent Privacy or WEP is a method of encryption used to secure wireless networks and protects wireless users data from being intercepted people they don t know WEP is less secure than WPA WAPI WiFi WiFi is the popular term for WLAN and is trademark of the Wi Fi Alliance It is used as branding for devices that can access wireless networks such as wireless internet Well that s t
8. cket on the back of the router and plug the adaptor into a power point Step 2 Plug the ADSL2 filter splitter provided with the router into your telephone wall socket Step 3 Next take the telephone cable RJ 11 provided and plug one end into the filter splitter and the other end into the DSL port on the back of your router Step 4 Press the On Off button to turn the router on and wait while the router powers up this should take about 60 seconds Step 5 Check that both the DSL and Internet LEDs on the front have lit up If they re solid then your router is connected to the internet If not please refer to the Troubleshooting section Step 6 Now you can connect your computer with a cable or wirelessly Making a connection Connecting with a cable To connect to the internet router with a cable follow these steps Step 1 Plug one end of the Ethernet cable Cat 5e provided into one of the yellow Ethernet ports marked LAN 1 LAN 4 on the back of the router and the other end to the Ethernet port on your computer Step 2 Wait for the connection to be made this should take about 30 seconds Step 3 Check the corresponding Ethernet LED on the front of the router has lit up If it s solid then you re connected If not please refer to the Troubleshooting section Step 4 Open your browser e g internet Explorer Firefox Safari and start browsing the internet Connecting wirelessly To connect to the internet ro
9. een your computer and your router such as a hub may be causing the problem Bypass these and connect directly to the router to make sure they are not the cause The Ethernet cable connecting your computer to the router may be faulty Try a different cable if possible can t see my wireless network Your wireless network might not be enabled You can tell whether it is by checking the WLAN LED which should be lit blue If it isn t then log into your router p 9 10 and go to Wireless gt Basic and enable your wireless network p 11 12 If the WLAN LED is lit but you still can t see your wireless network it may be hidden Go to Wireless gt Basic p 11 12 and uncheck the Hide Access Point checkbox You may be out of range of your wireless network so will need to move closer to your router can t connect to my wireless network Your wireless network might not be enabled You can tell whether it is by checking the WLAN LED which should be lit blue If it isn t then log into your router p 9 10 and go to Wireless gt Basic and enable your wireless network p 11 12 You may have entered your wireless network name and password incorrectly on your computer Try entering them again By default the wireless network name is NetComm Wireless and the password is alb2c3d4e5 unless you ve changed them I ve forgotten my wireless network password If you forget your password you can retrieve it by logging into
10. he hard part over Now you re ready to enjoy your unlimited surfing If you think you might need a extra help our technical team are on hand to help Simply call 1300 137 768 or drop them a line at enquiries ausphonenet com au APIOOO9 RIG 28 02 2014
11. lue WPS function is enabled Flashing WPS function is attempting to connect to a device 7 USB Off No USB device is plugged in Blue USB device plugged in Flashing Data is being transmitted or received from the attached USB device The back panel The back of the router is where you connect everything turn it on off and also reset it Here we ll explain what each of the ports sockets and buttons is where they are and what you use them for a 11 A WU Mi oso 91012 83 14 15 16 8 Antenna WiFi antenna 9 DSLport Attach a telephone line with an active xDSL service here 10 WLAN Press this button to enable or disable the WiFi function of the NB604N this can also be done via the control panel 11 RESET Hold this button down for 10 seconds or more to reset the NB604N to factory defaults 12 WPS Press this button to enable the WPS push button connect function 13 LAN Attach your devices by cable to these Ethernet RJ 46 ports ports 1 4 14 USB Attach an external USB storage device to share content with connected devices 15 Power Power connector connects to a DC 12V 1 5A power adapter 12V 16 On Off Turn the NB604N on or off with this switch Let s get started We ll take you through a step by step process of installing your router and both wired and wireless connection Positioning your router
12. reless settings NetCommWireless Device Info Wireless Basic Basic setup Advanced Setup Wireless Basic Security MAC Filter Wireless Bridge Advanced Station Info Diagnostics C Disable WMM Advertise Management m Clients Isolation Multicast Forward mm W BSSID 00 60 64 8F 03 F6 Country AUSTRALIA E Max Clients Wireless Guest Virtual Access Points Disable Enabled ssID Hidden wpm Enable Max laccrp Clients WMF Clients Advertise o NetComm Wir 2 G amp M jie JNA B NetComm Wireless 3 E o t M 16 N A g mm Wir 2 z 2 M i6 N A 1997 2012 NetComm Wireless Limited All rights Fig 3 Wireless configuration screen 12 Setting up cont d Securing your wireless network To create a password and secure your wireless network follow these steps Step 1 Select Wireless gt Security in the left menu You ll see the wireless security screen Fig 4 Step 2 Make sure your network name is selected in the Select SSID drop down menu Step 3 Use the Network Authentication drop down menu to select an encryption method We recommend mixed WPA2 WPA2 PSK for the best security By default it should already be set to this Step 4 Create a password that will be used to access your wireless network and enter it in the field next to WPA WAPI passphrase This is the password for your wireless network and p
13. revents people you don t know from accessing it When connecting devices to your wireless network you ll be asked for the password Anyone who tries to connect without it won t be able to Please note Your password for your wireless network must be eight or more characters long the longer the better and can include upper and lower case characters numbers and symbols We recommend you create a complex password The more complex the more secure it will be Step 5 Once you ve finished click Apply Save to save the wireless security settings NetCommWireless Device Info Wireless Security Basic setup Advanced Setup You may Wireless oR through WIFI Protected Setup WPS curity features of the w ss LAN Interface n manu Basic Security MAC Filter Wireless Bridge Advanced Station Info Diagnostics Management WPS Setup Disabled network and s Select SSID NetComm Wireless 4 Network Authentication Mixed WPA2 WPA PSK 1 WPA WAP passphrase seeccenees Click here to display WPA Group Rekey Inte 0 TKIP AES je Apply Save 1997 2012 NetComm Wireless Limited All rights reser A Fig 4 Wireless security screen Make a note of your password somewhere safe If you forget it you can always view your password by connecting to your router with a cable logging onto the control panel going to wireless security and clicking the blue link next to the WPA WAPI
14. ss Limited All rights reserved 16 Setting up cont d Re entering your internet connection details Your router comes preconfigured with all the settings required for it to connect to the internet You shouldn t need to change these settings unless instructed to do so during troubleshooting Step 1 Select Basic Setup in the left menu You ll see the Quick Setup screen Fig 6 Step 2 Your PPP username and PPP password will already be entered in the fields To re enter your details simply select and delete what s there and re type in your username and password Please note This is the username and password we sent you when we activated your account Step 3 Once you ve finished click Apply Save to save your new username and password Your router will then automatically try to connect using the details you entered 17 NetCommWireless Device Info Quick Setup Basic setup Quick Setup Advanced Setup Wireless Diagnostics Management PPP Use L PPP Password eesessesse 1997 2012 NetComm Wireless Limited All nghts reserved Fig 6 Quick setup screen 18 Troubleshooting Always begin troubleshooting by rebooting your computer and power cycling the router This is particularly important if your computer has only recently begun to exhibit problems To power cycle your router do the following e Turn the router off and unplug it and wait 30 seconds e Plug the router back in and turn i
15. t on wait another 30 seconds e Finally restart your computer Power cycling your router re synchronizes the ADSL signal and the network connection to your computer Problem Solution My router won t turn on Your router may not be connected properly Check that the power the Power LED remains supply is plugged in securely both at the wall socket and at the unlit back of the router e Check the router s On Off switch and power point are both switched on The power point you re using could be faulty Try a different one if possible If after trying these things your router is still not on the Power LED is still not solid blue then your router may be faulty Call us on 1300 137 768 or email enquiries ausphonenet com au Problem Solution My router isn t e Your router may not be connected properly Check cables are connecting to the plugged in securely you should feel hear a slight click when they internet and the are DSL LED continues to flash e Other devices may be interfering with the router s signal Make sure all other devices phones faxes cable television alarm systems are plugged into the phone line via a filter splitter Try plugging the cable from your router directly into the phone socket in the wall bypassing the filter splitter Lastly perform an isolation test by connecting your router directly into the phone socket and disconnecting every device that is connected to a phone socket
16. tails and click OK Please note The default User Name and Password are both admin You should see the control panel home screen Fig 2 Use the left menu to access all the settings on your router On the following pages we ll explain how to change your network name enable wireless security and change the password that allows administrator access to your router settings For information on the more advanced features and settings please download the full user manual from http support netcommwireless com To protect your privacy and prevent people you don t know using your internet connection we recommend you change the default settings The steps to change your router access details can be found on pages 15 16 in the section Setting up Authentication Required A username and password are being requested by http 192 168 1 1 The site says Broadband Router User Name Password Cancel gt aD Fig 1 Control panel login NetCommWireless Device Info Basic setup Advanced Setup Wireless Diagnostics Management 1997 2012 NetComm Wireless Limited All rights Fig 2 Control panel home screen Device Info Board ID 96328ang Build Timestamp 120601_1711 Manufacturer NetComm Wireless Limited Product Class NB604N Serial Number 121026000838 Software Version GANS5 CZ56T B NC TPG R48010 AU EN NB604N Bootloader CFE Version 1 0
17. to your router Setting up your wireless network Securing your wireless network Changing your router access details Re entering your internet connection details Troubleshooting Glossary 19 23 Getting to know your brand new router The front panel The back of the router is where you connect everything turn it on off and also reset it Here we ll explain what each of the ports sockets and buttons is where they are and what you use them for Q Q A a e a He NetCommWireless 123 4 567 1 Power Off Router is not powered on Red Router is starting up Blue Router is operating normally 2 DSL Off Router is not connected to an DSL service Blue Router is connected to an DSL service Flashing Router is connecting to an DSL service 3 Internet Off Router is not connected to the internet Red Router is unable to connect to the internet with the current configuration details Blue Router is connected to the internet Flashing Data is being transmitted or received via the internet connection 4 Ethernet Off No device connected to the LAN port ports 1 4 Blue Device connected to the LAN port Flashing Data is being transmitted or received on the LAN port 5 WLAN Off WiFi function is disabled Blue WiFi function is enabled Flashing Data is being transmitted or received via the WiFi network 6 WPS Off WPS function is disabled B
18. uter wirelessly follow these steps Step 1 Enable WiFi on your device computer laptop smartphone tablet The wireless network on your router is already enabled by default Step 2 Scan for wireless networks on your device and connect to the network name matching the one configured on your router Please note The default wireless network name is NetComm Wireless Step 3 Enter the wireless security key password configured on your router when prompted Please note The default wireless security key is alb2c3d4e5 Step 4 Wait for the connection to be made this should take about 30 seconds Step 5 Open your browser e g internet Explorer Firefox Safari and start browsing the internet To protect your privacy and prevent people you don t know using your internet connection we recommend you change these default settings The steps to change your wireless network name and wireless security key can be found on pages 11 14 in the section Setting up Setting up How to log onto your router Once you ve installed your router and connected to the internet we recommend you adjust some of your settings This can be done through the control panel To access the control panel follow these steps Step 1 Open your web browser e g Internet Explorer Firefox Safari type http 192 168 1 1 into the address bar and press the Enter Return key You should see the control panel login Fig 1 Step 2 Enter the login de
19. your router p 9 10 and going to Wireless gt Security and clicking on the blue link next to the WPA WAPI passphrase p 13 14 field which says Click here to display 21 Problem Solution can t access the control panel at http 192 168 1 1 Your computer may not be connected to the router or it may not be on Check the router is switched on Power LED is blue and all cables are plugged in securely or if you are connecting wirelessly that your wireless network is enabled WLAN LED is blue and your computer is connected l ve forgotten the password that allows administrator access to my router settings The default username password are both admin unless you ve changed them If you ve changed them you ll need to reset the router to factory default settings by holding down the Reset button for at least 10 seconds you ll need a paper clip or something similar You should then be able to log on using the default username password If the steps in this troubleshooting guide don t resolve the problem or for further assistance with any of the features mentioned throughout this guide please call our friendly technical support team on 1300 137 768 For further support with the advanced features of your router such as hiding your access point setting up guest networks and port forwarding download the full user manual from http support netcommwireless com or contact their support team in your state
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