6. Trouble Shooting - Adore Infotech Pvt. Ltd
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1. 17 e e z E ADORE SOFTPHONE PREMIUM TEE EEE ES 3 7 Ending a Call 1 Select ae line 2 Press hang up button 3 Session message Display Disconnected 3 8 Handling an Incoming Call On incoming call desired line gets highlighted by yellow color and Softphone taskbar start get highlighted 1 Select desired line 2 Press Call button al or Press a to reject call Premium Incoming 270842233322 PHONE BOOK RECENT Cd CALL E RE Lal tJ AD F 3 9 Handling an Established Call While the call is in progress you can e Control the audio control volume e Record the call e Put the call on hold e Put Call in conference If there is two or more call active at same time e Transfer the call 18 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved eee ADORE SOFTPHONE PREMIUM 0 0 0 0 3 9 1 Basic Transfer Transfer this Call 1 When call get connected Press transfer button Ill 2 Dial number where you want to transfer call 3 Press 4 When transferred succeed message appeared on screen As shown in Fig 3 9 1a 5 After Call transfer your call gets disconnected As shown in Fig 3 9 1b Connected Transfer Start Message Enter Number Press Call 911204211572 Step 2 Dial the Number to Transferred Step 3 Press Make Call Button Step 1 Press Transfer Button 19 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved eee2. PES A l AdoreSofiphone WS LATA intotech vw adoreinfotech com Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved Premium 3 LB O Premium Registered F PHONE BOOK CONF ADORE SOFTPHONE PREMIUM O Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved AdoreSoftphone is a registered trademark No part of this User s Manual Guide may be copied altered or transferred to any other media without written explicit concern from Adore Infotech Pvt Ltd All brand or product names appearing herein are trademarks or registered trademarks of their respective holders Adore Infotech has developed this user manual guide to the best of its knowledge but does not guarantee that the program will meet all requirements of the user No warranty is made in regard to specifications or features Adore Infotech retains the right to make alterations to the contents of this user manual guide without the obligation to inform third parties O Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved e e ADORE SOFTPHONE PREMIUM 0 0 0 gt 1 Welcome to Adore SoftPhone 1 1 About Adore Softphone Premium 1 2 Premium Features 1 3 Basic Features 1 4 Adore Softphone Premium panel and User Features 2 Installations and Uninstallation 2 1 Account Information 2 2 System Requirements 2 3 Multimedia Device Requirements 2 4 Install Adore Premium 2 5
3. se 1 3 Basic Features Customized skin interfaces Call timer Last Number Redial Touch Tone Address Book Micro Phone Volume Control Speaker Volume Control Work with any full duplex sound card Auto configuration of settings for easy deployment These features would enable you to connect your Softphone to any PC or Phone and enjoy the Slashed rates in comparison to traditional phone call O Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved ELE 0 0 0600000 ADORE SOFTPHONE PREMIUM 0606000 1 4 Adore Softphone Premium panel and User Features Session Message 911204211570 t Dialed Number Redial Back o Clear 4 Line Login Make a Call s End Call Hold Conference Recent Call s Record Phone Book Do not Disturb Auto Answer IB Call Transfer Mic Volume Bar Speaker Volume Bar Dial Pad Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved ADORE SOFTPHONE PREMIUM 2 Installations and Setup 2 1 Account Information After choosing a VolP service provider you will need the following information e User name e Password e Authorization Name if applicable e Domain 2 2 System Requirements Processor Minimum Intel Pentium III 1 3 GHz or equivalent Optimal Pentium 4 1 8 GHz or equivalent Memory 256 MB RAM Hard Disk Space 50 MB Operating System Windows Vista Windows 2000 Windo
4. 1 Application 2 Configure Accounts information 3 Set Codec setting 3 1 Configure Application Select Right Click on the Phone interface Options gt Application Fig 3 1 gt Basic Options O Always On top of Other Application If Check this Option Application always on Top of your Desktop O Lunch when Windows Start If Check this Option Application automatically starts when windows start This option is automatically added on the list of startup Program list O Confirm before closing application If Check this Option Application display a confirmation message before closing application gt Recent Calls This Option enable number of calls you need to display in recent call list gt Recorded Call Location Refer Section 3 9 3 12 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved Ea es eee eee ADORE SOFTPHONE PREMIUM 0 0 0 0 E Basic Options ni Accounts Configuration E Always on top of other application Launch when Window starts E Confirm before dosing application Recent Calls Number of calls in each list 10 sarah Recorded Call Location Location D Program Files AdorePremiumVersion Fig 3 1 3 2 Configure Accounts Information Select Right Click on the Phone interface Options gt Accounts Configuration You have 8 accounts In which you store account information You can use one account at a time Fig 3 2 To enable any account click on Make Defa
5. ADORE SOFTPHONE PREMIUM 0 0 0 0 Premium Disconnected Call Transfered Call Transfer Successful Fig 3 9 1b 3 9 2 Call Conference 1 Connect all call which yous want to be o of conference Fig 3 9 2a 2 Press conference button gt gt Eu 3 When Conference start message appeared on screen informing about lines in conference Fig 3 9 2b Disable Conference 1 Press Enable Conference button CONF CONF s 2 Conference will get disabled O Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved 20 da a Do 02 00 ae Premium Conference Line 1 2 3 Conference Status 911204211571 911204211570 Line 1 2 amp 3 are in Conference Fig 3 9 2b 3 9 3 Call Recording You can record all calls incoming and outgoing To record call follow following steps F RECORD 1 Press Record button RECORD 2 Record button got highlighted which shows your Recording got started Note Recording file store at default location In order to change or check location Right click from mouse Options gt Application You will get Recorded Call Location You can change location by pressing button and select location where you want to store file of recording Fig 3 9 3a Press Open button to locate recorded file play recorded file 21 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved Basic Options Calling Accounts Configuration always
6. SOFTPHONE PREMIUM 2 7 Start amp Using Adore Softphone Premium Go to Start gt AdorePremiumVersion Or Click on Icon Adore Premium Version on desktop rt My Network Places Banner Banner New Office Document Open Office Document Remote Desktop Connection Set Program Access and Defaults Windows Catalog Windows Update Documents Settings Search Help and Support Run Log Off subash Windows XP Professional Shut Down Flot chart final M Accessories 7 Administrative Tools 7 Adobe F Corel Graphics Suite 11 c Games 7 Macromedia 7 Microsoft Office fab Startup 7 Symantec Client Security amp Adobe Bridge N Adobe Help Center s Adobe ImageReady C52 8 Adobe Photoshop C52 2 Internet Explorer m MSN Si Outlook Express s Remote Assistance Windows Media Player 48 Windows Messenger ab Windows Movie Maker 2g Windows Live Messenger T WinRAR fan Mozilla Firefox M Yahoo Messenger eim Yahoo Mail Install the Adore Softphone icon 11 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved oo peoa EELE ADORE SOFTPHONE PREMIUM TILE Using Adore Premium If Adore Premium Version Softphone is not already running start it as you would any other AdorePremiu program Use the Windows Start menu or double click the desktop icon EHMK 3 Configuring Adore Premium You can configure Adore premium in these ways
7. be easily customized It s designed with SIP technology that can be used to make outbound phone calls from PC to any telephone It delivers SIP based communications and services for PC to Phone and PC to PC services 1 1 Adore Softphone Premium Adore Infotech believes in offering its customers with advanced technology solutions that incorporate the functionality with enhanced style and convenience in order to build up great business worldwide The Adoresoftphone Premium offers fully integrated features to accelerate and enhance the usage of the SIP Softphone Apart from other regular features we have added more Premium features 1 2 Premium Features 4 Lines Call Recording Call Conference Transfer Xfer DND Do not Disturb Hold Unhold Redial Auto accept call NAT Firewall support STUN server Support ICE Support Debug Mode SIP message log Codec Supported G729 G711 u G711 a 6722 GSM iLbc Speex 8000 Speex 16000 Speex 32000 Codec selection and Codec Quality Control Bandwidth control Silence Suppression Echo Cancellation Uses NEW RFC 3261 compliant stack DTMF RFC 2833 RFC 3951 Internet Low Bit Rate Codec ILBC Proxy Settings Registration Timeout Acoustic Echo Cancellation Packet concealing Packet Lost Concealment PLC Comfort Noise Generator CNG Resampling Balance Display Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved e o ADORE SOFTPHONE PREMIUM
8. by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the masimurm estent possible under the law iS Ado rePremiumVersion Select Installation Folder The installer will install AdorePremiumVersion to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder Install AdorePremium Version for yourself or for anyone who uses this computer Everyone Just me Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved Installed file folder path TLE seo 000 0 eee ADORE SOFTPHONE PREMIUM 2 5 3 Installer Ready to Install Adore Softphone Premium Select Next to continue fe AdorePremiumVersion Confirm Installation The installer iz ready to install AdorePremiumyersion on Your computer Click Hest to start the installation 2 5 4 Click Close to complete installation te AdorePremiumVersion Installation Complete AdorePremiunersion has been successfully installed Click Close to exit Cancel 2 6 Uninstall Adore Softphone Premium To uninstall Adore Premium go to Control Panel gt Add Remove Programs gt AdorePremiumVersion gt Install Uninstall 10 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved ADORE
9. on top of other application Codec nv Launch when Window starts 911204211570 C Confirm before closing application Recent Calls Number of calls in each list Active Recording Recorded Call Location Location C Program Files AdorePremium ersion kad Fig 3 9 3a 22 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved 3 9 4 Auto Answer AA Auto Answer pickup your call automatically You don t need to worry about picking up call whenever you are busy with other line ADORE SOFTPHONE PREMIUM Enable Auto Answer 1 Press AA to activate auto answer Disable Auto Answer A 1 Press Active AA to disable Auto answer Fig 3 9 4a Calling Activate Auto Answer Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved 23 eee ADORE SOFTPHONE PREMIUM 0 0 0 0 3 9 5 Do Not Disturb DND Do Not Disturb make you free from incoming call When you activate Do Not Disturb you will not get any incoming call Activate Do Not Disturb DND 1 Press DO NOT DISTURB DND E activate DND Deactivate Do Not Disturb DND 1 Press Active DO NOT DISTURB DND EA to deactivate DND Fig 3 9 5a Calling 911204211570 LOGIN E en die SS R recoro Activate DND Do not Disturb Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved 24 eee ADORE SOFTPHONE PREMIUM 0 0 0 0 4 Using Phone Book In Phone book you c
10. Install Application 2 5 1 Download and run the installation file 2 5 2 Select folder where file need to be installed 2 5 3 Installer Ready to Install Adore Softphone Premium 2 5 4 Click Close to complete installation 2 6 Uninstall Adore Softphone Premium 2 7 Start amp Using Adore Softphone Premium 3 Configuring Adore Premium 3 1 Configure Application 3 2 Configure Accounts Information 3 3 Codec Configuration 3 4 Set Codec Priority 3 5 Register your Softphone 3 6 Placing a Call 3 7 Ending a Call 3 8 Handling an Incoming Call 3 9 Handling an Established Call 3 9 1 Basic Transfer Transfer this Call 3 9 2 Call Conference 3 9 3 Call Recording 3 9 4 Auto Answer AA 3 9 5 Do Not Disturb DND 4 Using Phone Book 4 1 Add Contact 4 2 Search Contact 4 3 Call to Contact 4 4 Edit Contact 5 Using Recent Call 5 1 Recent Call Panel 6 Trouble Shooting O Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved E EEE eenooo ab aa aca ADORE SOFTPHONE PREMIUM 1 Welcome to Adore Softphone Adore SoftPhone is Softphone that allows you to speak over Internet with any desktops notebooks to any conventional landline and mobile phones It Supports SIP industry standards and is fully inter operable with most major Internet Telephone service provider ITSP and VOIP software and hardware Adore Softphone comes with an intuitive Graphical User Interface and can
11. an Add Delete Search and Call to Contact very easily 4 1 Add Contact Right click on Interface and Select Phone book Fig 4 1a Click on Option Button From Menu select Add New Contact Fill required details Note Name and Contact no is mandatory Press OK e Buddy contact detail added successfully to your contact List Premium Phone Book Disconnected E N KO Option Add New Contact Add Contact in Phonebook 25 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved e ji ADORE SOFTPHONE PREMIUM 000000 4 2 Search Contact 1 Type Name of person It automatically search respective text inserted in search text Box and display in Name list If entered Name present in Phone book F EE Premium Phone Book Disconnected Search Contact E ds ps RECORD Fig 4 2a O Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved 26 e o ADORE SOFTPHONE PREMIUM se 4 3 Call to Contact 1 Search contact you want to call 2 Right click on name of contact list on list box 3 Select Call Fig 4 3 Phone Book KO Option Disconnected RECENT ma RECORD Edit Delete Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved Call to Contact 21 e o ADORE SOFTPHONE PREMIUM se 4 4 Edit Contact Search contact you want to call Right click on name of contact list on list bo
12. an increase and decrease priority of enabled codec by using and V button respectively Codec is arranged on decreasing priority In other words highest priority codec is on TOP List and Codec on Least priority in lower on list as shown in Fig 3 4 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved 15 ADORE SOFTPHONE PREMIUM Options Application l Disabled Codec Enable Codec amp Accounts Configuration creron Highest Priority L16 44100 2 L16 8000 1 Li6 8000 2 L16 11025 1 L16 11025 2 L16 16000 1 L16 16000 2 pe DO L16 22050 1 i Lowest Priority L16 22050 2 E L16 32000 1 L16 32000 2 Codec Properties Description Best Quakes A 0 0 4 5 Fig 3 4 3 5 Register your Softphone 1 Login window appears e Enter SIP IP Username and password e Press Login Button e Base Softphone window open With status message Registered 16 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved ae so ab aaa i ADORE SOFTPHONE PREMIUM 3 6 Placing a Call You can make 4 call concurrent call at same time To make call 1 Select required line 2 Press desired number through keyboard or through Dial Pad 3 Press Call button 5 Calling 911204211570 RECENT or TIM An g F RECORD To place another call move to other line Line 2 3 4 and make call O Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved
13. er connected administrator And Configure Codec priority Ref 3 3 Toll Free for USA OQIB Sales 91 9958611014 India 91 120 6471891 India Toll Free 1 800 498 6429 USA Email sales adoreinfotech com Support Tel 91 120 6450129 India Email support adoreinfotech com 30 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved
14. ult check box Then click Apply then OK 13 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved Ea es eee eee ADORE SOFTPHONE PREMIUM 0 0 0 0 Options 2 Application Eie nn Es Accounts Configuration Account JS CORP ECB A Account 2 UserName ag AccoUNE 3 i Account 4 Password LET Account 5 Account Contact Account 7 eee Account amp a Redi trar 208 65 1 1 56 Account 1 Make Default 3 3 Codec Configuration Codec are responsible for voice quality In order to get good voice you have to configure codec correctly Codec which enable in your server should be in Enable Codec All other should be in Disable Codec 1 You can change list by using gt and lt button Fig 3 3 2 You can move all to Enable code List or Vice versa by using gt gt and lt lt respectively 14 Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved Ea es eee eee ADORE SOFTPHONE PREMIUM 0 Options Application Disabled Codec Accounts Configuration Lidf44100 1 LLG 44100 2 Li6 soo0 1 Lid sooo z L1G 1 102511 LLG LI025 2 LiG LEDDO 1 Lidfieoool2 L16 22050 1 L16 22050 2 LLG S2000 1 LLG Z32000 2 Codec Properties Description Fidelity Best Quality PESI 3 4 Set Codec Priority Enable Codec arli uLaw arll alaw GSM sooo ILBC S000 1 Gr22 16000 1 speex 16000 1 speex B000 1 speex S2000 1 You c
15. ws XP Connection IP network connection broadband LAN wireless Sound Card Full duplex 16 bit 2 3 Multimedia Device Requirements Adore Premium requires both speakers and a microphone to make calls Any of the following configurations are acceptable e External speakers and microphone e Built in speakers and microphone e Headset 2 4 Install Adore Premium Attention Win2000 XP users You must have administrative privileges to install Adore Premium if you are not sure whether you have such privileges you almost certainly do not have them Contact your system administrator Attention Windows 2000 You need to install Microsoft Installer 2 0 from www microsoft com before 2 5 Install Application For installing application you need to download it from our website www adoresoftphone com Fill the form and download the application Setup 7 Opening AdoreSoftphonePremium msi You have chosen to open i AdoreSoftphonePremium msi which ts a Windows Installer Package from http www adoresoftphone com Would you like to save this file Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved 2 5 1 Run the installation file e Window Appears click Next to Proceed tal Ado reP remiumVe rsion Welcome to the AdorePremium ersion Setup Wizard The installer will guide you through the steps required to install AdorePremium ersion on your computer WARNING This computer program is protected
16. x Select Edit Make changes Click Ok U APUNE Premium Phone Book Disconnected Call Edit Edit Contact Delete Subh Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved 28 5 Using Recent Call By Using recent call you can get your call history of Softphone You can check Missed call Received Call and Dialed call To use Recent call clicks on Missed Calls Received Calls RECENT mur d RECORDO F dj Dialled Call MAME S00 Nubmer S00 Time Sak Jan 24 15 20 00 4009 Comments Cancelled Call Copyright 2009 Adore Infotech Pvt Ltd All Rights Reserved ADORE SOFTPHONE PREMIUM 29 ADORE SOFTPHONE PREMIUM 6 Trouble Shooting e a A La Problem in starting after Login Any other SIP software is Close that software running Keep showing Registering Internet Connection is too slow Check your Internet or Drop Server Not Connection server setting responding User and password is wrong Cross check username and password password is case sensitive Voice is too slow voice is not System volume is Low sound Increase Volume by using audible driver not present disable system volume Install proper Sound driver enable driver Voice is not Clear Codec is not properly set Contact to your server administrator And Configure Codec priority Ref 3 3 Call get disconnected before Codec is not properly set Contact to your serv
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