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TracPhone FB150 User`s Guide

1. D O Piresi nee 208 restad leame b these SANIE AN finet trained Rotemett biere Dopis er beserat al Tesne S Ii ae as g a lt le PED LUT RE 168 0 Lirie hen papii reeretteryi engi e x i on y pote int s El me d tee Icon Bar reorenties SESSIONS TOTAL Aime pronar Standard roce bound CO DASD CPS portan Acguring Standard voce authourd 05 09 18 taus roy hears Standard tare wora Satelite sitin Aae Currert pieis wene Unt seriaj aumber 6674461071 Sottmare vernon 1 46 tuit Local DP et ress LAEE TEN Img mareen 35115900411 P00 Arteene matus chy cca ONGOING DATA SESSIONS ONGOING CALLS Na sctee date vernons Me active calle PROFILES ON LAN ODP AULT GROUP Pi e The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section e The status field shows the signal strength e The icon bar shows icons for new SMS messages and for active events when relevant For explanations of the icons see the next section Icons in the icon bar e The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions Introduction 37 Chapter 4 Using the web interface Icons in the icon bar The following icons may appear in the icon bar in t
2. The Event list only shows events that are currently active whereas the Event log shows the history of events that have occurred Event list To view the event list click the event icon from the icon bar at the top of the web interface or select HELPDESK gt Event list from the left navigation pane The Event list page shows a detailed list of active events including the time of the first occurrence ID and severity of the event message and a short text describing the error For more information on the event messages refer to Event messages on page 110 Event log The Event log shows the same information as the Event list but also includes events that occurred in the past and are no longer active Additionally it lists events of informational character describing normal phases of operation for the terminal To view the Event log select HELPDESK gt Event log from the left navigation pane Self test The Self test performs system test on the TracPhone FB150 system similar to the tests that are performed during the Power On Self Test POST To activate a Self test do as follows 1 Select HELPDESK gt Self test 2 Click Self test 3 Click OK in the Warning dialog The terminal now reboots and performs a self test Event logging and self test 102 Chapter 4 Using the web interface Extended status To view updated information on the Extended status page click Refresh The Extended Status page shows the followi
3. Use the left right keys to find the network user group for the application you want to start Press Start to start the connection A confirmation window is displayed Press Yes to continue The IP handset sends a command to the terminal to start the selected connection Check the connection e g by entering a web site from a connected computer Standard connection to the Internet default 20 Chapter 3 Operating the system In this chapter This chapter describes how to use the TracPhone FB150 system It does not describe advanced configuration of interfaces For this type of information refer to the Configuring sections for the interfaces in Chapter 4 Using the web interface General Tools for setup and use Overview You can use the IP handset for viewing status using the phone book of the terminal and for entering the PIN but for enhanced use and for configuration of interfaces you must connect a computer With a computer and a browser you can use the built in web interface to set up the terminal The IP handset When you connect the IP handset to one of the LAN PoE connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal The menu system in the IP handset includes the following items for the terminal e BGAN menu e Starting and stopping your data connection e Viewing C No signal strength for the system e Viewing stat
4. Phone Common IP handsets Discrete 1 0 Upload Satellite selection Language 2 Select the satellite you prefer to use If you select Auto the default setting the TracPhone FB150 system automatically uses the most appropriate satellite OAD Ifyou have any ongoing calls or data sessions they will be terminated when you click Apply 3 Click Apply Selecting the preferred BGAN satellite 89 Chapter 4 Using the web interface The TracPhone terminates all ongoing connections and deregisters from the current satellite before registering on the new satellite only try to register on the selected satellite This means that if the antenna is outside the coverage area for that satellite the TracPhone FB150 system will D If you have selected one of the satellites your TracPhone FB150 system will not be able to register with the BGAN network Selecting the language The default language of the web interface is English You can change the language to French German Russian Spanish or Mandarin Chinese To change the language do as follows 1 Select SETTINGS gt Language Thrane amp Thrane SIGNAL 0000000 LANGUAGE DASHBOARD English PHONE BOOK Fran ais MESSAGES CALLS Deutsch SETTINGS C Pycexnii LAN C Espa ol Ph one C py Common Apply Cancel IP handsets feel Esl Discrete I O Upload Satellite selection Language ADMINISTRATION HELPDESK 2 Select a language from the
5. do as follows 1 Go to Start gt Settings gt Control Panel gt Network Connections 2 Right click on the LAN connection you want to use 3 Select Properties highlight Internet Protocol TCP IP 4 Click Properties 5 Make sure that the following is selected e Obtain an IP address automatically e Obtain DNS server address automatically Connecting a computer to the LAN interface OAD To prevent inadvertent airtime usage the user must disconnect the data connection when not in use If the data connection is not properly disconnected the computer may dial out on its own which could result in an unintended airtime charge KVH accepts no responsibility if this occurs It is the vessel owner s responsibility to ensure that the TracPhone system is correctly interfaced with the vessel s computer s To connect a computer to the LAN interface do as follows 1 Power up your computer 2 Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal 3 When the computer and the terminal are ready check the connection e g by accessing the built in web interface of the terminal with your browser For further information see Accessing the web interface on page 36 You may have to disable the Proxy server settings in your browser For further information see Proxy settings when accessing the web interface on page 35 For information on how to connect to the Internet
6. LAN Phone Common IP handsets UPLOAD SOFTWARE TO TERMINAL Discrete 1 0 Browse Upload Upload Satellite selection Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software from the Thrane amp Language Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing ADMINISTRATION software to your SAILOR 150 FleetBroadband HELPDESK If you have problems or questions with respect to downloading software or uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact your local Thrane amp Thrane distributor SITE MAP Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners In the field UPLOAD SOFTWARE TO TERMINAL click Browse Browse to the new software version and accept it Click the Upload button Note that the upload procedure takes a couple of minutes Uploading software 87 Chapter 4 Using the web interface Downloading software from the Internet OZA The terminal uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several minutes to download the soft
7. Q Quick dial 23 R radiation iii redial 25 registering on the BGAN network 17 remote management 100 remote on off 11 Router mode 61 Index S safety summary iii satellite selecting 89 view current 41 view selected 41 sent messages resending forwarding or deleting 50 viewing status 50 serial number 41 antenna 55 services limitations 8 supported by BGAN 7 services and interfaces combinations 9 Short dial 23 show number 77 SIM lock 8 site map of web interface 103 SMS in web interface forwarding 52 opening 52 receiving 51 replying to 52 sending 51 SMS service number 54 software uploading 86 viewing version 41 Standard IP activating 29 30 status air interface 103 connection 103 extended 103 methods for signaling 110 ongoing calls and data sessions 42 viewing 40 supplementary services supported 8 using 26 support contact information 104 129 T telephone interface enabling or disabling incoming calls 70 local numbers 25 tools for setting up the terminal 21 total usage viewing 42 47 transferring a call 28 troubleshooting guide 107 typography used in this manual vi U uploading software 86 usage counter 42 47 clearing 95 user interfaces 21 V version of software 41 voice mail number viewing 54 W waiting calls 26 76 web interface accessing 34 browser settings 35 definition 34 navigating 38 site map 103 I
8. SUPPORT DASHBOARD For help please contact Please enter support information here PHONE BOOK MESSAGES Generate diagnostic report to file Generate report CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log Extended status Self test SITE MAP If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with terminal or antenna related issues call your local dealer or distributor Generating a diagnostic report The diagnostic report contains relevant information for troubleshooting When contacting your distributor for support please enclose this file To generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK page In some browsers the file may open directly in your browser MI It normally takes about 1 minute sometimes longer to generate the report The report may open in your browser while being generated Wait until the report is finished before saving the file To save the file select File gt Save As in your browser 2 Choose a location for the file and save it Help desk and diagnostic report 101 Chapter 4 Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered the web interface shows an event icon AN in the icon bar as long as the event is active
9. Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners 3 Click Check for updates The terminal will now connect to the Internet through the BGAN network using your airtime subscription It may take a minute or two to obtain the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software 4 Click the link to download the new software to your computer After saving the software follow the procedure in the previous section Uploading software from your computer to upload the software from the computer to your terminal Uploading software 88 Chapter 4 Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to Auto mode However if you are located in an area with more than one BGAN satellite available you can select the satellite you prefer to use when registering on the BGAN network To select the preferred BGAN satellite To select the preferred BGAN satellite do as follows 1 Select SETTINGS gt Satellite selection from the left navigation pane Thrane amp Thrane SIGNAL 0000000 DASHBOARD Satellite selection Asia Pacific EMEA PHONE BOOK Americas MESSAGES CALLS Apply Cancel SETTINGS LAN
10. To avoid injuries always disconnect power and discharge circuits before touching them Failure to comply with the rules above will void the warranty About the manual Intended readers This manual is a user manual for the TracPhone FB150 system The readers of the manual include anyone who is using or intends to use this system No specific skills are required to operate the TracPhone FB150 system However it is important that you observe all safety requirements listed in the beginning of this manual and operate the system according to the guidelines in this manual Most current version This manual may not always reflect the latest software functionality of your TracPhone system To obtain the latest version of the manual please visit www kvh com and download the latest version from the TracPhone FB150 product page Manual overview Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset Part numbers for both manuals are listed in the next section This manual has the following chapters e Introduction contains a brief description of the system and an overview of the BGAN services e Getting started explains how to insert SIM Subscriber Identity Module card and start up the unit It also contains a short guide
11. etc Satellite LBP 1 Satellite Access Station SAS TracPhone FB150 Antenna TracPhone FB150 Terminal Ki Ra Telephone Cellular Network Packet Switched Circuit Switched Laptop 4 IP Handset Network Network The BGAN services supported by TracPhone FB150 Supported services The BGAN services currently supported by the TracPhone FB150 comprise e A Packet Switched PS connection to the Internet e A Circuit Switched CS dialed connection for voice e Short Messaging Service SMS The Inmarsat BGAN system 7 Chapter 1 Introduction Packet data service The packet data service available for the TracPhone FB150 offers a Standard IP background connection where several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received D The TracPhone FB150 only supports one packet switched connection to the Internet at a time per TracPhone FB150 system Circuit Switched dialed service The circuit switched service available for the TracPhone FB150 offers Standard Voice which is a low tariff connection for voice only The voice signal is compressed to 4 kbps which reduces the bandwidth use and consequently the tariff gt The BGAN system only supports one external circuit switched call at a time per TracPhone FB150 system SMS service The BGAN
12. Communication with the Restart the terminal to the GPS GPS receiver in the Contact your dealer receiver antenna is lost distributor if the warning persists 0801D Uploading New firmware is being Contact your dealer firmware to uploaded to the antenna distributor if the Event is antenna The Event will be cleared not cleared within 5 when upload has finished nutes 0802C Firmware update The terminal was unable Contact your dealer still fails to upload new firmware to distributor after several the antenna retries 0802D Firmware update The terminal was unable Reboot the terminal Then failed to upload new firmware to update the software again the antenna Contact your dealer distributor if the problem persists 0802E Firmware is The firmware in the Update the terminal older than antenna is newer than software current antenna expected by the terminal version 0802F Antenna main Antenna failed to start up Reboot the terminal image could not normally Contact your dealer De Teac distributor if the problem persists 08030 Antenna could Antenna failed to start up Reboot the terminal not enter main application mode normally Contact your dealer distributor if the problem persists Status signaling 119 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 08031 Failed to enter Antenna failed to start up Reboot the termina
13. The APN is used by the network user to establish a connection to the required external network This means that the terminal must know the APN in order to be able to connect to the external network Header compression The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out You can select whether or not to use Header Compression for your data transmission NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the terminal makes all necessary address translations between the local area traffic and the external traffic If more than one user is connected you must select a network user group with Router mode to use the NAT of the terminal Setting up the interfaces 68 Chapter 4 Using the web interface Enabling PPPoE Point to Point Protocol over Ethernet What is PPPoE By using PPPoE users can virtually dial from one machine to another over an Ethernet network establish a point to point connection between them and then securely transport data packets over the connection On the equipment connected to the TracPhone FB150 ter
14. The internal switch at pin 2 is normally closed pin 2 is connected to ground When an alarm occurs the switch opens no connection to ground The switch is closed again when all warnings errors are cleared Normally Open The internal switch at pin 2 is normally open no connection to ground When an alarm occurs the switch is closed connected to ground The switch is opened again when all warnings errors are cleared Pin 3 Mute output Pin 3 acts as a built in switch in the terminal Pin 3 can be used to provide an external signal that is active during a phone call The signal can be used to mute external equipment You can configure pin 3 to Normally closed or Normally open Normally Closed default The internal switch at pin 3 is normally closed pin 3 is connected to ground During phone calls the switch opens no connection to ground When the call is ended the switch is closed again connected to ground Normally Open The internal switch at pin 3 is normally open no connection to ground The switch is closed connected to ground during phone calls When the call is ended the switch opens again no connection to ground Setting up the interfaces 83 Chapter 4 Using the web interface Pin 4 Radio silence input Activation of this pin causes the system to assume radio silence i e to stop all transmission from the system The terminal gracefully closes all open connections and deregisters from the BGAN net
15. When the terminal is online click Resend next to the message you want to send When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options Click Resend next to a message you want to send again When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message Click Forward next to a message you want to forward Type in the phone number of the new recipient and click Send The terminal now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder Click Delete next to a message to delete it Click Delete all sent messages to delete all the messages Handling SMS messages 50 Chapter 4 Using the web interface Sending an SMS message to the terminal You can s
16. You can now access the mail server from the Internet using the public IP address of the terminal If you do not know the IP address you can look it up in the DASHBOARD of the web interface under ONGOING DATA SESSIONS Setting up the LAN network KE For most purposes the default setup is sufficient When you access the LAN network settings you are prompted for the Administrator user name and password Network user groups Two network user groups are available to the users of the terminal The Default group By default all users belong to the Default network user group which provides a shared Standard connection to the Internet using the built in router functionality of the terminal This group does not allow Bridge mode Group 0 A second group used for Bridge mode connection Bridge mode is an exclusive connection with NAT disabled in the terminal With Group 0 the Internet connection is automatically established when the system is ready for transmission If you want to have a direct Bridge mode connection use this network user group Necessary steps when managing network users Managing your LAN network users includes the following steps Defining a network user group See the next sections Setting up a Bridge mode connection or Setting up the Default network user group The network user groups determine settings such as e IP addressing Static Dynamic e Internet access mode Router Mode Bridge Mode No Inte
17. a Bridge mode connection Select Dynamic IP address This is the IP address used externally on the satellite network Refer to the next step for Static IP If you want to use a static IP address you must have it included in your airtime subscription and use that address as follows e Leave the setting in step 5 at Dynamic Do not select Static IP e Select SIM default in step 8 e Type in the APN user name and password from your provider in step 9 Your terminal will then use the static IP address set up for your SIM card D Static IP is handled by the service provider Do not type in a static IP address in the Static IP address field a manually typed IP address will currently not be used by the network Set IP Header compression to Enabled or Disabled For information on IP Header compression see Header compression on page 68 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting the common interface settings on page 71 e SIM default The APN is taken from the SIM card If you want to use a static IP address on the external network select this option either here or in the Common setting e Network assig
18. all users belong to the Default network user group which provides a shared Standard connection to the Internet using the built in router functionality of the terminal This group does not allow Bridge mode e Group 0 A second group used for Bridge mode connection Bridge mode is an exclusive connection with NAT disabled in the terminal If you want to have a direct Bridge mode connection use this network user group For further details see Setting up the LAN network on page 59 Connecting to the Internet Default setup By default any IP device that is connected to the terminal belongs to the Default network user group It uses a Standard shared IP connection which you must manually activate from the web interface For further information on network user groups see Setting up a Bridge mode connection on page 62 and Setting up the Default network user group on page 60 Using a computer 29 Chapter 3 Operating the system Accessing your data sessions Data sessions available for the current user are displayed under PROFILES ON LAN at the bottom of the DASHBOARD ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh e Profiles that are currently active are displayed as a link with the text Stop lt name of profile gt e Profiles ready to be activated are displayed as a link with the text Start lt name of profile gt Star
19. capable of rendering first aid resuscitation is present Grounding cables and connections To minimize shock hazard the equipment chassis and cabinet must be connected to an electrical ground The terminal must be grounded to the ship For further grounding information refer to the Installation manual Do not extend the cables beyond the lengths specified for the equipment The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc All cables for the TracPhone system are shielded and should not be affected by magnetic fields However try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment Power supply The voltage range is 10 5 32 V DC 11 5 A 4 A It is recommended that the voltage is provided by the 24 V DC bus on the ship Be aware of high start up peak current 20 A 24 V 5 ms If a 24 V DC power bus is not available an external 115 230 VAC to 24 V DC power supply can be used Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed
20. connection should be activated automatically or manually e Disabled means you can activate deactivate the connection from the Dashboard e Enabled means the connection is activated automatically as soon as the system is ready This setting is used by default for the Group 0 user group Setting up the interfaces 64 11 Click Apply Chapter 4 Using the web interface DA If both network user groups are enabled and both user groups have Internet access you will get a warning Only one group can have Internet access SIGNAL Thy DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Port forwarding Network devices Network Gassificaton Network user groups PPPOE Phone NETWORK USER GROUPS Automatic Name Status Internet connection activat Group 0 Enabled Bridge mode Enabled Edit Default group Enabled Router mode Disabled Edit Warning Both network user groups are enabled it is a required setup to have only one group enabled If you want to use the bridge mode network user group you must set the Internet connection to No internet access for the Default group If you do not want to use bridge mode you must disable the badge mode group 12 Follow the instructions in the warning and set the Default group to No Internet access if you are going to use the Bridge mode connection For details on how to set up the Default group see Setting up the Default network user group on page 60 13 Select SETTINGS gt LAN gt Ne
21. contrasting baseplate are registered trademarks of KVH Industries Thrane amp Thrane is a registered trademark of Thrane amp Thrane A S in the European Union and the United States SAILOR is a registered trademark of Thrane amp Thrane A S in the European Union the United States and other countries Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries Inmarsat is a registered trademark of International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures ple Inmarsat s product names are trademarks or registered trademarks of Inmarsat All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipm
22. interface Configuring the I O interface To configure the I O pins do as follows 1 Select SETTINGS gt Discrete I O Thrane amp Thrane SIGNAL 0000000 DASHBOARD DISCRETE I O PHONE BOOK Pin 170 Function Enabled Polarity MESSAGES 1 Output Ringer O C Normally closed Normally open CALLS z 2 Output Warning C Normally closed Normally open SETTINGS Output Mute Normally closed Normally open LAN Input Radio silence active high Active low Phone Common Input Ignition active high Active low IP handsets DELAYED SHUTDOWN Delay o z Minutes Discrete 1 0 Upload Satellite selection RINGER OUTPUT Language Incoming calls V Standard ADMINISTRATION ASUS MUTE OUTPUT SITE MAP Calls M Standard Apply Cancel 2 For each pin you want to use select Enabled 3 For each pin select the function of the pin Refer to the previous section I O pins and their functions on page 83 4 If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off enter the number of minutes under DELAYED SHUTDOWN For further information on the Ignition function see Using the ignition system on page 11 5 If you are using a ringer output select Standard under RINGER OUTPUT to activate the ringer on incoming calls 6 If you are using a Mute output select Standard under MUTE OUTPUT to activate the ringer on incoming and outgoing c
23. interfaces 63 10 Chapter 4 Using the web interface Your terminal will then use the static IP address set up for your SIM card D Static IP is handled by the service provider Do not type in a static IP address in the Static IP address field a manually typed IP address will currently not be used by the network Set IP Header compression to Enabled or Disabled For information on IP Header compression see Header compression on page 68 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting the common interface settings on page 71 e SIM default The APN is taken from the SIM card If you want to use a static IP address on the external network select this option either here or in the Common setting e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider D If you are going to use the static IP address from your SIM card the user name and password are mandatory See step 6 above At Automatic activation select whether the
24. is weak the satellite Check in the web interface under SETTINGS gt Satellite selection that you have selected Auto or a satellite covering your current position 02100to Ciphering Off The network has turned Do not transmit data that 02109 ciphering off requires ciphering 02200 to Ethernet data Ethernet data session See the call log for the 02209 session failed could not be established cause of the error Refer to Viewing the lists of calls and data sessions on page 48 If the problem persists contact your dealer distributor 02900 to Network failed The TracPhone FB150 Restart the terminal 02909 authentication does not accept the If the problem persists network as a valid BGAN contact your dealer network distributor Status signaling 113 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 03500 to 2 wire 2 wire calibration failed 1 Check the wires to 03509 calibration on the Phone interface your phone failure because of 2 Put phone on hook 1 Common mode balance error 3 Check the wires 2 The phone is off hook 3 Wires are shorted to each other or to ground 03600 to 2 wire The Phone interface fails 1 Check the wires 03609 operational to operate Possible failure reasons 2 Wait until the event is cleared then try again 1 Ground shorted 3 Wait until the event is 2 Power overload cleared then try again 3 T
25. list 3 Click Apply Selecting the language 90 Chapter 4 Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password To log on as administrator do as follows 1 Select ADMINISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL 0000000 Please enter administrator username and password Pedal ADMINISTRATOR LOGON PHONE BOOK User name fadmin MESSAGES Password pe CALLS EEEN SETTINGS ADMINISTRATION HELPDESK SITE MAP Forgot administrator password If you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the page For further information see the next section Resetting the administrator password The old user name and password will apply until you have finished the reset procedure 3 Click Logon The Administration page is now updated to let you change the user name and password Save load a configuration or log off Administration Administration 91 Chapter 4 Using the web interface Resetting the administrator password If you have forgotten the administrator password do as follows 1 Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal You can
26. messages in the Inbox Handling SMS messages 52 Chapter 4 Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages These settings apply by default to all your outgoing messages Note however that you can change the Delivery notification setting for an individual message For further information see Sending an SMS message on page 49 Do as follows SIGNAL 0000000 SMS service center 870772001799 Edit DASHBOARD Voice mail number 870772001899 PHONE BOOK Include message in reply C yes No MESSAGES lobak Delivery notification Cyes No Write message Apply Cancel Outbox Sent Message settings CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP 2 If you want to include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent 4 Click Apply Handling SMS messages 53 Chapter 4 Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card e To see the SMS service center number select MESSAGES gt Message
27. see Standard connection to the Internet default on page 19 For information on how to configure the LAN interface on the terminal see Configuring the LAN interface on page 56 Connecting a computer 14 Chapter 2 Getting started Entering the SIM PIN for the terminal Do you need a SIM PIN Depending on your SIM card you may have to enter a SIM PIN to use the system Your SIM PIN is supplied with your SIM card You can enter the PIN using a standard phone the IP handset or the web interface gt Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN For further information see Setting up the use of SIM PIN in the terminal on page 96 For information on how to connect the IP handset or computer you are going to use see Connecting a computer to the LAN interface on page 14 or Connecting the IP handset on page 13 Entering the SIM PIN using a phone or IP handset To enter the SIM PIN If you have a phone connected to the terminal you can use it to enter the SIM PIN for the terminal at start up Do as follows e For an analog phone Pick up the phone When the terminal is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial lt PIN gt followed by When you hear a busy tone or a dialing tone the PIN has been accepted and you can hang up or dial a number e For the IP handset Select the BGAN menu select Enter PIN and enter the adminis
28. settings from the left navigation pane e To change the number click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the page The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number You get an SMS notification in the web interface when you have received Voice mail The Voice mail number is the number you call to hear your incoming voice mail gt The Voice mail number is only listed if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription To see the Voice mail number select MESSAGES gt Message settings from the left navigation pane The Voice mail number field shows the Voice mail number Handling SMS messages 54 Chapter 4 Using the web interface Setting up the interfaces The SETTINGS page Antenna properties The SETTINGS page shows properties of the connected antenna To access the SETTINGS page select SETTINGS from the left navigation pane Thrane amp Thrane SIGNAL 0000000 ANTENNA DASHBOARD Antenna bootloader version 1 0 PHONE BOOK Antenna software version 1 0 MESSAGES Antenna serial number 15704719 CALLS SETTINGS LAN Phone Common IP handsets Discrete IJO Upload Satellite selection Language ADMINISTRATION HELPDESK SITE MAP M If the HPA module in the antenna has been exchanged the Antenna serial number field s
29. system provides a Short Messaging Service SMS for sending and receiving SMS messages to and from the terminal Supplementary services The BGAN system also provides the following supplementary services e Call hold e Call waiting e Call forwarding e Voice mail e Call barring Limitations SIM lock The supplier may have locked the SIM card to a specific provider For further information contact your supplier Limitations in available services The services available depend on your airtime subscription Your SIM card may not allow for all the services described in this manual The Inmarsat BGAN system 8 Chapter 1 Introduction Also some services may not be available at the edge of coverage areas i e in low elevations The thin lines in the coverage map below enclose the areas with an elevation angle of 20 degrees or more For further information on coverage please refer to the Inmarsat home page at www inmarsat com Access to services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column Seni Interface on the terminal ervice Phone LAN PoE Circuit Analog telephone IP handset Switched telephone Packet Computer Switched Internet data transfer etc SMS Computer with web interface Access to services and interfaces 9 Chapter 2 Getting started In this chapter This chapte
30. terminal or e the terminal is set up to assign a dynamic IP address to the equipment Do one of the following e Change the IP address of the connected equipment to an IP address that is not reserved See List of reserved IP subnets on page 121 e Set up the equipment to use a dynamic IP address or disable DHCP in the terminal See step 2 in the section Setting up the local LAN IP addresses on page 56 Troubleshooting guide 108 Chapter 5 Troubleshooting Problem Possible Cause Remedy An IP handset The cable is not Connect the cable connection properly connected cannot be established There is no power Check that the input voltage is PoE in the LAN within the specified range interface The reason 10 5 32 V DC 11 5 A 4 A may be that thereis Check that you do not have too not enough power to many power consuming devices supply PoE for the connected The maximum available LAN interface output power on the LAN PoE interface is 32 W If possible disconnect other connected devices The administrator Someone has If the correct password is not found password does changed the you have to reset the password not work administrator Contact your supplier for a reset password code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the administrator password on page 92 Tr
31. up the interfaces 62 Chapter 4 Using the web interface 3 Click Edit next to Group 0 Thrane amp Thrane SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Port forwarding Network devices Network classification Network user groups PPPoE Phone Common IP handsets Discrete I O Upload NETWORK USER GROUP Name Status Internet connection Group 0 Enabled Disabled Bridge mode Changes to Status and Internet connection only take effect after reboot TCP IP Dynamic IP address Static IP address IP Header compression APN Common SIM default Network assigned User defined User name Enabled Disabled Jpaan INMARSAT COM Satellite selection m Password banguage PROFILES ADMINISTRATION Automatic activation Enabled Disabled Cancel HELPDESK SITE MAP If you want you can change the name of the group to something more meaningful e g to Bridge mode 4 At Status select Enabled 5 Select Dynamic IP address This is the IP address used externally on the satellite network Refer to the next step for Static IP 6 Ifyou want to use a static IP address you must have it included in your airtime subscription and use that address as follows e Leave the setting in step 5 at Dynamic do not select Static IP e Select SIM default in step 8 e Type in the APN user name and password from your provider in step 9 Setting up the
32. you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions To enter the call tariffs do as follows 1 SIGNAL 0000000 The billing details from your Inmarsat Service Provider can be entered below DASHBOARD PHONE BOOK Currency EUR z for display purposes only MESSAGES Standard voice EUR o oo per minute CALLS SETTINGS Standard data EUR Jo 00 per MegaByte 1000 kB ADMINISTRATION Log handling Disclaimer Please note that the estimates made on this basis are only indicative and Thrane amp Thrane cannot be held liable for any differences between these and your actual SIM PIN bill If you change the currency or the rates these changes will also be applied to historical figures so you may want to save the call log to a separate file to keep track of historical data Call charges SIM Lock User permissions of 2 Select the currency from the Currency drop down list 3 Enter the tariff for each of the services 4 Click Apply The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls and data sessions on page 48 Log handling To clear the logs of the terminal and or reset the counters for the time connected do as follows 1 From the left navigation pane in the ADMINISTRATION pa
33. you can view the Dashboard and upload software without inserting a SIM card Upload of software without a SIM card requires an administrator user name and password default admin and 1234 Main units 4 Chapter 1 Introduction TracPhone IP handset and cradle IP handset The IP handset communicates using Internet Protocols IP The handset is not strictly dedicated to the TracPhone FB150 system but can also be used in a public network as a standard IP telephone The IP handset is powered directly from the LAN interface using Power over Ethernet PoE When the IP handset is used with the terminal it communicates using IP between the handset and the terminal However on the BGAN network side of the terminal calls are transmitted as circuit switched calls Circuit Switched Connection IP data BGAN Network lt TracPhone FB150 Terminal IP Handset When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options For more information on the functions of the IP handset refer 6 gt i to the user manual for the IP handset Baone IP cradle The IP cradle serves as a holder for the IP handset The cradle connects to the coil cord from the handset and using an Ethernet cable to the terminal You can mount the cradle on a wall or a desktop Main units 9 Chapter 1 Introduction The Inmarsat BGAN system Wh
34. 0 64 64 46 abi earns f DNY Det Norske Veritas j i Doomark AS Glossary APN Access Point Name The Access Point Name is used by the terminal operator to establish the connection to the required destination network BGAN Broadband Global Area Network A satellite network based on geostationary satellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility CM Continuous Monitoring CS Circuit Switched Circuit switched networks require dedicated point to point connections during calls DHCP Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network DNS Domain Name System A system translating server names URLs to server addresses G Geostationary Placed in a fixed position relative to a point on the surface of the earth I O Input Output IAI 2 Inmarsat Air Interface 2 The air interface used for BGAN IAI 2 is an evolution of MPDS with new bearer types which give a wide range of data rates from 16 kbps up to 492 kbps By utilizing different modulation schemes variable coding rate and power adjustment it is possible to change the bearer type to give optimum throughput with efficient use of the satellite resources 124 IMEI IP LAN LED NAT PIN PoE POST PPPoE PS PUK SAS G
35. 3 5 34 3 cm dome shown below which matches the TracVision M1 satellite TV antenna sold separately For information on how to install the antenna refer to the installation manual Main units 3 Chapter 1 Introduction TracPhone FB150 terminal Overview The TracPhone FB150 terminal is the controlling unit in the TracPhone FB150 system It contains all user interfaces and a LED indicator and stores configuration data Tools for setup and daily use The IP handset can be used for displaying status and for entering the PIN code for the terminal The IP handset connects to the LAN interface of the terminal For information on how to use the handset see the user manual for the IP handset The built in web interface in the terminal is used for easy configuration and daily use The web interface is accessed from a computer connected to the terminal using an Internet browser No installation of software is needed For further information on the web interface see Chapter 4 Using the web interface SIM card The terminal has a SIM Subscriber Identity Module slot located in the connector panel behind a small cover plate The terminal requires a dedicated FleetBroadband SIM card which you get from your Airtime Provider The card cannot be used with any other communications system or service provider The system requires a SIM card to go online and to access the settings of the terminal However using the web interface
36. 9 00 MB SETTINGS Satelite selection Auto ADMINISTRATION Current satellite None HELPDESK Unit serial number 07441021 SITE MAP Software version 1 11 buld 2 Local IP address 192 168 0 1 IMEI number 35315000 011899 8 Antenna status Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calis PROFILES ON LAN DEFAULT GROUP Start Stenderd Refresh Using the Dashboard 42 Chapter 4 Using the web interface Using the phone book General usage Overview In the phone book you can e Look up phone numbers e Look up short dial numbers for easy dialing from a handset e Modify or delete existing names and phone numbers or add new names and phone numbers If you are using a IP handset with the terminal the contacts from this y amp terminal phone book are included read only in your handset phone book Using the phone book 43 Chapter 4 Using the web interface Accessing the phone book To access the ear book select PHONE BOOK from the left a Ss pee Thrane amp Thrane SIGNAL 0000000 DASHBOARD Entry Nameyv Numberyv Actions PHONE BOOK 1 Mr Jones 004539558800 Edit Delete MESSAGES Mrs Smith 004539558888 Edit Delete CALLS e SETTINGS HELPDESK SITE MAP 2 3 4 ADMINISTRATION 5 6 7 8 9 10 11 aly 13 14 15 16 17 18 19 20 Delete all entries in phone book 12345678910 The phone book shows all entries with entry number name and phone number Empty pla
37. At the next logon the new password is required Administration 93 Chapter 4 Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version you can save your current configuration to a file which can then be loaded into the other terminal gt Configuration files can only be exchanged between terminals with the same software version To save your current configuration to a file do as follows 1 Inthe ADMINISTRATION page under Configuration click Save 2 Accept the default destination file name or type in the destination file name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file To load a configuration from a file do as follows 1 Inthe ADMINISTRATION page under Configuration click Load 2 Click Browse to browse to the file you want to import Then click Open 3 Click Load The new configuration is now loaded into your terminal Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under administrator logoff in the ADMINISTRATION page Administration 94 Chapter 4 Using the web interface Call charges If you know the tariff for your subscribed services
38. DHCP status Enabled Disabled MESSAGES Local IP address fis2 fies fo fi CALLS Netmask fess pss bss fo SETTINGS Apply Cancel LAN Port forwarding Network devices Network classification Network user groups PPPoE Phone 2 At DHCP status select Enabled recommended for most purposes or Disabled e If you select Enabled the terminal assigns dynamic IP addresses to devices connected to the terminal e If you select Disabled you need to set up a static IP address in the connected device E gt A number of IP subnets cannot be used in connected devices because they are reserved for internal use in the terminal See List of reserved IP subnets on page 121 3 If you want to change the Local IP address and the Netmask of the terminal type in the new address and netmask The Local IP address is the IP address of the terminal It is used for accessing the web interface By default the address is 192 168 0 1 and the netmask is 255 255 255 0 4 Click Apply Setting up the interfaces 57 Chapter 4 Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the Internet The terminal is normally in Router mode if you are using the Default network user group We recommend using a static public IP address for the terminal in order to provide easy
39. LS Export call log to file Outgoing calls Received calls Missed calls Standard data sessions SETTINGS ADMINISTRATION HELPDESK SITE MAP Exporting the call log You can export the call log file and save it on your computer for archiving surveillance or other tracking purposes The call log holds information on all calls and data sessions since the call log was last cleared For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a file do as follows 1 In the CALLS page click the link Export call log to file 2 Browse to the location where you want to save the log 3 Click OK Using the Call log 47 Chapter 4 Using the web interface Viewing the lists of calls and data sessions To see information on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS page e Outgoing calls shows the start time receiving end phone number duration type and estimated charge of each outgoing call e Received calls shows the start time calling phone number duration and type of each incoming call e Missed calls shows the start time calling phone number and type of each incoming call that was not received e Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard IP session Date and time is the international UTC time received from the
40. Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selected Subscribed above this setting will not be used 5 Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up Note that if you selected Subscribed above this setting will not be used 6 Click Apply Setting up the interfaces 78 Chapter 4 Using the web interface Setting up the connection to the IP handset Overview By default the handset is automatically connected at startup so no configuration is necessary The terminal is set up to assign the user name 0501 and the password 0501 to the IP handset when it is connected However you may want to change the password or access the internal web interface of the IP handset Changing the terminal s settings for your IP handset To change the settings for the IP handset do as follows 1 Ifthe IP handset has not been connected to the terminal before connect the IP handset to one of the LAN ports preferably port 1 in the terminal 2 Inthe web interface select SETTINGS gt IP handsets Thrane amp Thrane SIGNAL 0000000 Entry Number Handset password Actions Contigure handset DASHBOARD i osoa 0501 Edit Delete Configure PHONE ROOK gt MESSAGES CALLS SETTINGS Common IP handsets Call settings Server settings Discrete 1 0 3 Select Edit next to the handset to chan
41. S LAN Phone Fax Common Call forward Call barring Call waiting Line identification Closed user group IP handsets Discrete I O 2 Select Show my number and click Apply Setting up the interfaces LT Chapter 4 Using the web interface Closed user group Your subscription may include one or more closed user groups A closed user group is a group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as follows 1 Select SETTINGS gt Common gt Closed user group from the left navigation pane SIGNAL HEREOOO GROUPS DASHBOARD Group index Active Group no PHONE BOOK 0 C fo MESSAGES CALLS 1 fo SETTINGS 2 fo LAN 3 c booo Phone 4 C fo Common 5 fo Call forward A Call barring 5 Call waiting ao C pooo o Line identification 8 C o Closed user group 9 c bo IP handsets 10 O Subscribed Discrete 1 0 SETTINGS FOR ACTIYE CLOSED USER GROUP Upload These settings are not used for subscribed closed user group Satellite selection I Outgoing Access J Preferential Apply Cancel Language ADMINISTRATION 2 Type in your user group number s under Group no Your airtime subscription lists your user group number s 3 Select which group s should be active If you select Subscribed the group s included in your subscription will be active 4 To allow outgoing access for the activated user group s select
42. TracPhone FB150 TRACPHO 3 _ ee ae Q C Y E e J cE i i User s Guide TracPhone FB150 User s Guide The KVH Industries TracPhone FB150 system manufactured by Thrane amp Thrane delivers high speed data and voice communications via satellite through Inmarsat s Broadband Global Area Network BGAN This user s guide provides all of the information you need to operate set up and troubleshoot the system For detailed installation information please refer to the Installation Guide Please direct technical questions to North South America Australia KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 USA Tel 1 401 847 3327 Fax 1 401 845 8133 E mail techs kvh com Internet www kvh com Product Information Before installing the TracPhone write down the following numbers SIM card Antenna serial Terminal serial Europe Middle East Asia KVH Europe A S Kokkedal Industripark 2B 2980 Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail support kvh dk Internet www kvh com If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated onthe KVH Part 54 0645 Rev B KVHI PHA 2009 2010 KVH Industries Inc All rights reserved NASDAQ Trademark Information TracPhone TracVision KVH and the unique light colored dome with
43. a KVH certified dealer distributor or KVH Technical Support You can find a certified dealer or distributor near you by visiting KVH s website at www kvh com wheretogetservice You can contact KVH Technical Support at the following North South America Australia Phone 1 401 847 3327 E mail techs kvh com Mon Fri 9 am 6 pm ET 5 GMT Sat 9 am 2 pm ET 5 GMT Europe Middle East Asia Phone 45 45 160 180 E mail support kvh dk Mon Fri 8 am 4 30 pm 1 GMT In this chapter 104 Chapter 5 Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal do as follows 1 Connect a computer 2 Enter the web interface and see the Software version field in the Dashboard Uploading software using the web interface You can upload software from the web interface If you have an administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software For further information see Uploading software on page 86 Uploading software 105 Chapter 5 Troubleshooting Part numbers System Units TracPhone FB150 System 10 8 27 6 cm Dome TracPhone FB150 System 13 5 34 3 cm Dome IP Handset amp Cradle Wired IP handset wired 34 403672A Part numbers 106 Troubleshooting guide Chapter 5 Troubleshooting The table below provides information on some of the problem
44. access to the terminal For information on how to set up a static IP address refer to step 5 on page 61 in the section Setting up the Default network user group The following example shows how to allow Internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 Select LAN gt Port forwarding in the left navigation pane MATTEL PORT FORWARDING PHONEBOOK Port forwarding Enabled Disabled MESSAGES Active Incoming portrange Destination IP Destination port range CALLS e es eles REE Ps is a EC p e e Port forwarding z p m 0 0 0 0 o__ fo_ Network devices p fo i bo foo 0 0 fo 3 fo Network classification m b Jb o o 0 0 b f Network user groups T b y fo foo oo0 fo e b PPPoE m e e boss om Phone a b f x 4 Common IP handsets 0 fo fo 0 0 0 0 fo o Discrete 1 0 fo 5 fo fuooo jo b Upload Apply Cancel Satellite selection 2 Select Enabled to generally enable port forwarding 3 Type in the Incoming port range 4 Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 5 Type in the Destination port range 6 Repeat step 3 to step 5 to set up port forwarding to additional servers 7 Inthe Active column select which ports should have port forwarding activated 8 Click Apply Setting up the interfaces 58 Chapter 4 Using the web interface
45. al are listed in the Network devices page To view the list of network devices select SETTINGS gt LAN gt Network devices If you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane LOCKED IP ADDRESSES DASHUOARD DAON RAAE IP address MAC address MESSAGES NETWORK DEVICES CALLS IP address MAC address Device Name SETTINGS 192 160 0 2 00 0F FE 91 803 52 pt1237 Lock IP to MAC address LAN Port forwarding Network devices Network dassdication Network user groups PPPoE Phone Locking an IP address to a MAC address M You can only lock an IP address to a MAC address if DHCP is enabled see Setting up the local LAN IP addresses on page 56 and the Internet connection is not a Bridge mode connection When the device is locked to an IP address the terminal will always assign this IP address to the MAC address of this device To lock a device to its current IP address click the link next to the device The device is then locked to the current IP address and added to the list of locked IP addresses at the top of the page To unlock a device from the IP address click Delete next to the device in the LOCKED IP ADDRESSES list Setting up the interfaces 67 Chapter 4 Using the web interface Definitions for network terms APN Access Point Name APNs are provided from the Airtime Provider They may also be defined on the SIM card
46. all charges Log handling SIM PIN SIM Lock User permissions Remote management HELPDESK REQUIRE PIN Require PIN on startup Enabled Disabled PIN l Apply _Cancel CHANGE PIN m m m Old PIN New PIN Confirm new PIN Apply Cancel 2 Under CHANGE PIN type in the Old PIN 3 Type in the New PIN and retype it on the next line 4 Click Apply The new PIN settings will take effect at next power on Administration 97 Chapter 4 Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read only This is useful if you want to protect the system against unintended changes We recommend studying this screen thoroughly and deciding to which areas of the system you want to give non administrator users access To set up the user permissions do as follows 1 From the left navigation pane select ADMINISTRATION gt User permissions Thrane amp Thrane SIGNAL 0000000 DASHBOARD ALLOW USERS TO PHONE BOOK Upload software MESSAGES Edit phone book CALLS 3 Change phone settings SETTINGS Change LAN settings ADMINISTRATION Call charges Change IP handset settings Log handling Change discrete I O settings SIM PIN A Change supplementary services SIM Lock z Change common settings User permissions Remote management Change general settings HELPDESK Perform self test SITE MAP
47. alls 7 Click Apply Setting up the interfaces 85 Chapter 4 Using the web interface Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer You can upload software from your computer to the terminal without entering the PIN However if your SIM card requires a PIN and the PIN is not entered you must enter the Administration user name and password Uploading software 86 Chapter 4 Using the web interface Uploading software from your computer To upload software from your computer to the terminal do as follows 1 Download the new software as described in the next section or acquire the software from KVH Industries and save it on your computer Open the web interface and do one of the following o If the PIN has been accepted or a PIN is not required select SETTINGS gt Upload from the left navigation pane e If a PIN is required and the PIN has not been entered select ADMINISTRATION enter the Administration PIN and password and click Logon The default user name is admin and the default password is 1234 Then select Upload from the left navigation pane The UPLOAD page opens Thrane amp Thrane DASHBOARD CHECK FOR SOFTWARE UPDATES PHONE BOOK Current software version MESSAGES Check for updates CALLS Latest available Not checked Erna File size
48. at is BGAN The Broadband Global Area Network BGAN is a mobile satellite service that offers high speed data and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls The Inmarsat FleetBroadband service FleetBroadband is a maritime communications service offered in the BGAN system Based on 3G standards FleetBroadband provides cost effective broadband data and voice simultaneously Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system For updated information on coverage see Inmarsat s home page at www inmarsat com Key 1 4 Americas 14 EMEA 4 Asia Pacific 7 d 7 D The map above shows Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas may fluctuate The Inmarsat BGAN system 6 Chapter 1 Introduction Overview of the BGAN FleetBroadband system A complete BGAN FleetBroadband system includes the TracPhone FB150 terminal with connected peripherals a TracPhone FB150 antenna the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network
49. be able to receive calls through the Phone interface Only calls with Standard call type are accepted If you clear the box you cannot receive calls through the Phone interface but you can still use the Phone interface to make calls from the terminal 3 Click Apply Setting up the interfaces 70 Chapter 4 Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces Note however that in order to use the common Access Point Name for an interface you must select Common for the APN setting when setting up the network user group Definition of Access Point Name APN The APN is used by the network user to establish a connection to the required external network This means that the terminal must know the APN in order to be able to connect to the external network APNs are provided from the Airtime Provider They may also be defined on the SIM card How to use the common APN When you configure the APN for your individual network user group select Common to use the setting from this page If you are using the same APN for both network user groups it is easier to define it once under Common and then simply select Common for the relevant network user groups Also if you change the common APN at a later stage it is automatically updated for both network user groups where the Common setting is selected Setting up the interfaces 71 Chapter 4 Using the web in
50. ce holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book holds 199 entries divided into subpages To select the subpages you want click the relevant link at the bottom of the page Short dial The entry number in the phone book is the Short dial number When making a call from the terminal you can use this number instead of dialing the entire phone number Simply dial 00 lt short dial gt followed by or off hook key Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 003 Using the phone book 44 Chapter 4 Using the web interface Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 In the phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry i
51. concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3744A SAILOR 150 FleetBroadband System TT 3050C SAILOR 150 FleetBroadband Antenna PN 403050C TT 3739A SAILOR 150 FleetBroadband Terminal PN 403739A Equipment Applicability The SAILOR 150 FleetBroadband is a system that provides voice or high speed data communication through the Inmarsat satellite service world wide between a ship and any destination in the world Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 1 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standards EN 301 489 1 EN 301 489 20 and EN 60945 Effective use of frequency spectrum is met by a conformity assessment by the National Telecom Agency Denmark Notified Body No 0170 on the basis of the harmonized EU standard ETSI EN 301 444 Manufacturer Thrane amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Porsvej 2 DK 9200 Aalborg SV Denmark Place and Date Kgs Lyngby 3 July 2009 0170 Thrane amp Thrane A Doc no 99 129738 A Page 1 of 1 S DANAK Thrane amp Thrane A S Lundtoftegaardsvej 93 D DK 2800 Kgs Lyngby Denmark Soca ality System T 4539558800 F 45 3955 88 88 info thrane com www thrane com ocroriteg Bank Danske Bank Comp reg 65 72 46 18 VAT DK 2
52. de Internet browsing E mail Phone services Large file transfers VPN Virtual Private Network access to corporate servers Welcome 1 Chapter 1 Introduction In this chapter This chapter introduces the TracPhone FB150 system and gives an overview of the physical units and their features and functions It also gives an overview of the BGAN system and services Features and interfaces The TracPhone FB150 system offers the following features and interfaces Simultaneous voice and data communication over BGAN Full duplex single or multi user up to 150 kbps Standard Voice 4 kbps 2 LAN Local Area Network ports with PoE Power over Ethernet for computers e hubs IP handset etc 1 Standard Phone port for standard phone 1 multi purpose I O connector with 5 configurable inputs outputs 1 SIM slot for your BGAN SIM card Built in DHCP NAT router Built in web interface allowing you to manage your phone book messages and calls and customize the terminal to your specific needs Input power 10 5 32 V DC 11 5 A 4 A CE certified In this chapter 2 Chapter 1 Introduction Main units Units overview The TracPhone FB150 system includes the following main units e TracPhone FB150 Antenna e TracPhone FB150 Terminal e IP Handset amp Cradle wired TracPhone FB150 antenna The TracPhone FB150 system uses a small maritime BGAN antenna The antenna is housed in either a 10 8 27 6 cm compact dome or a 1
53. e device is or has been connected to the terminal locate the device in the list at the bottom of the page and click Add next to the device e Type in the MAC address in the MAC address field at the top of the page An asterisk indicates a wild card which means any MAC address is accepted IP address If you want a specific IP address to belong to Group 0 type in the IP address in the IP address field If the field is left empty any IP address is accepted LAN port If you want devices connected to a specific LAN port to belong to Group 0 select the port number to use Click Apply Group 0 is now added to the network classification table This means that when both network user groups are enabled the terminal will first search for a device that matches the criteria set up in the network classification table for Group 0 and assign the Bridge mode connection to this device if possible If no device matches these criteria the Default network user group will be used Note however that only one of the network user groups can have Internet access Reboot the terminal for the changes to take effect You should now be able to use your Bridge mode connection By default the connection is automatically activated when the terminal is ready and online and a matching device is found Setting up the interfaces 66 Chapter 4 Using the web interface Viewing network devices All network devices that are or have been connected to the termin
54. e proveder Unknown Standard voice mbound 00 08 50 GPS position Acquiring Standard voice outbound 05 09 18 Stetus Scanning Standard date 09 00 MB Satelite selecton Auto Current satellite None Unit serial number 07441021 Software version 1 11 build 2 Local IP address 192 168 0 1 IMEI number 35315000 011899 8 Antenne status Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calis PROFILES ON LAN DEFAULT GROUP Stark standard Refresh Using the Dashboard 40 Chapter 4 Using the web interface Properties The PROPERTIES section of the DASHBOARD shows the following information Airtime provider The name of your Airtime Provider GPS position The GPS position of your TracPhone FB150 system DM In some cases the BGAN network does not allow the position to be displayed to the user If this is the case the display may just show GPS acquired This means that the GPS position is received but not shown This also applies if the TracPhone is not yet registered on the BGAN network but the GPS position is received Status The status of the TracPhone FB150 system The status can be one of the following e Scanning The terminal has instructed the antenna to scan for a BGAN signal The antenna status will show Sky scan e Searching The antenna has found a BGAN signal and the terminal is searching for a BGAN network in order to perform a registration The antenna status will show T
55. ease note that text over 160 characters will be sent as multiple messages Outbox This will be sent as ft message s Sent Message settings Delivery notification C Yes No CALLS Recipient _Send SETTINGS ADMINISTRATION HELPDESK SITE MAP 3 Type in the message in the Write new message field If the message text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message 4 Type in the phone number in the Recipient field Remember 00 and country code e g 00 45 for Denmark or 00 1 for USA Handling SMS messages 49 5 Chapter 4 Using the web interface Select whether or not you want Delivery notification for this SMS message If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent You can set up delivery notification generally for all SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 53 Click Send The message is now sent and moved to the Sent folder Options for messages in the Outbox Messages in the Outbox are messages that have not been sent e g because the terminal was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the navigation pane You have the following options for messages in the Outbox
56. eceive a call you can transfer this call to another phone connected to the terminal DM Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset IP handset Select Options gt Transfer in the IP handset For further details refer to the section Handling calls in the user manual for the IP handset Analog 2 wire phones with R key Do as follows to transfer a call 1 Press R 4 lt local number gt The phone with the local number you dialed starts to ring 2 You now have two options e Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient e Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller Using a phone 28 Chapter 3 Operating the system Using a computer Interfaces The terminal has two LAN connectors for connecting computers the IP handset or other LAN equipment LAN Connectors For information on how to connect to the interfaces see the installation manual for the TracPhone FB150 system Working with network user groups Two network user groups are available to the users of the terminal e The Default group By default
57. emperature overload 08002 One or more The power supply to the Ensure a stable power ports has PoE terminal has dropped supply to the terminal disabled due to critically PoE is disabled power to ensure enough power to limitations the antenna 08008 Antenna exceeds The antenna voltage is Check the cable to the voltage either too high or too low antenna ee Contact your dealer distributor if the problem persists 08009 Power Hold up The power supply to the Ensure a stable power the terminal terminal has dropped for supply to the terminal can no longer too long The antenna does power the not have enough power to antenna function 0800B PoE Overvoltage Overvoltage is detected in Do not use the terminal protection is the terminal The terminal Contact your dealer activated will be shut down in 10 minutes distributor Status signaling 114 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 0800D Antenna Overvoltage is detected in Do not use the terminal Overvoltage the antenna The terminal Contact your dealer protection is will be shut down in 10 distributor activated minutes 08010 Undervoltage The input voltage has Ensure a stable power has been dropped below an supply to the terminal detected acceptable level The terminal will be shut down in 10 seconds if the situation persists 0801B Lost connection
58. en your browser and enter http ut bgan or the IP address of the terminal in the address bar If your connected computer is set up to obtain a DNS server address automatically this name is translated into the local IP address of the terminal The default IP address of the terminal is http 192 168 0 1 DAB F the IP address is changed and you do not have the new address you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal You can then access the web interface and change the IP address Note that if you do not change the IP address the default IP address will only be valid until the terminal is powered off Then the terminal returns to the IP address from before the Reset button was pressed For further information on the Reset button see Reset button on page 120 Changing the language When you have access to the web interface if you want to display a different language than English select SETTINGS gt LANGUAGE from the left menu select a language from the list and click Apply For further information see Selecting the language on page 90 Introduction 36 Chapter 4 Using the web interface Overview of the web interface When the web interface opens the title bar shows the name of the product The web interface consists of the following sections Title Bar gt Status Field Navigation Pane Contents Section
59. end an SMS message to the terminal e g from a mobile phone using the mobile number for the terminal Dial lt Mobile number gt The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile number is listed in the web interface you can look it up as follows Select PHONE BOOK gt Mobile numbers If the mobile number is not listed in the web interface refer to the documents provided with your airtime subscription Receiving a message If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The page shows new incoming messages D The terminal does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message but information of voice mail call your Voice mail service number to hear the Voice mail The Voice mail service number is normally listed in the SMS message You may also find the Voice mail service number under MESSAGES gt Message settings Note that the voice mail number is only shown here if it is available on the SIM card Otherwise refer to the information included with your Airtime subscriptio
60. ens 89 Selecting INE language scsessscscneces cocsecetevscosesavesssss0ssc043be0sbs0s ENESE ESSEE ars 90 Administration senese e a e aE RESE 91 Help desk and diagnostic report ccccccccecccecececececeeececeeececeeeeeseceseeeseneeeeeeenenenes 101 Event logging and Self test susisrersssiresirines nen aonana aA EENE EAE 102 Sit Map eeren ean EE EO E EE ERES 103 vii Table of Contents Chapter 5 Troubleshooting Chapter 6 Glossary Index Wi this Chapter tenissi eotia e A A E Eaa e ae EEEa Ea 104 GOING SUPPONE seresa a E E E 104 Uploading software sassis teann eon na ieoa n en Ve daie 105 Part NUMDETS aeroriieior saarennon a a a a A E E a aa a 106 Troubleshooting guide snsneneneseeesesesesesesesesesesesesesesesesesesesesesesesesesesssssssssss 107 Status signalng sessscdsiessieeiadsioeieless reer niae r eer EELNE EE 110 LOGGING OF EVENIS seceaiiiete nperis tia Ra a RE R EEE ESS 119 Reset DUON orryee eea a A ETA NAA AN 120 List of reserved IP subnets cccccccccececececeeecececeeeceeeeeeeceeeeeeeseeeeeeeeeeeseeeeeeenenenes 121 Conformity P E E E E EET 124 odds wud A TEE E ONEA EEE E EEE E A ase Roenvs 127 viii Chapter 1 Introduction Welcome Congratulations on the purchase of your TracPhone FB150 system TracPhone FB150 is a maritime broadband system providing simultaneous high speed data and voice communication via satellite through the BGAN Broadband Global Area Network Applications inclu
61. ent KVH Industries assumes no liability for the customer s failure to comply with these requirements Observe marked areas Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol as it may result in injury Microwave radiation hazards During transmission the antenna in this system radiates Microwave Power This radiation may be hazardous to humans close to the antenna During transmission make sure that nobody gets closer than the recommended minimum safety distance On the TracPhone FB150 the minimum safety distance to the antenna panel on the focal line is 0 6 m based on a radiation level of 10 W m The radiation level is 100 W m at a distance of 0 2 m from the antenna panel Refer to the drawing below MTD VE RADIAT ithin safety LPR ION b distance p P j MICROWA No personnel wi Distance to other equipment Do not move the antenna closer to radars than the minimum safe distance specified in the installation manual it may cause damage to the antenna Compass Safe Distance TracPhone FB150 terminal min 0 3 m TracPhone FB150 antenna min 1 2 m Service Access to the interior of the system units is prohibited failure to comply with this rule will void the warranty General service may only be performed by a technician authorized by KVH Industries Do not service or adjust alone Do not attempt internal service or adjustments unless another person
62. enter the SIM PIN here To enter the SIM PIN gt Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN For further information see Setting up the use of SIM PIN in the terminal on page 96 If your SIM card requires a PIN and the PIN has not yet been entered you must enter it When you access the web interface it opens on the PIN page Until you have entered the PIN you can only upload software and view the DASHBOARD Access to all other parts of the web interface requires a PIN For information on how to enter the SIM PIN see Entering the SIM PIN using the web interface on page 16 When the correct PIN has been entered the web interface opens the Dashboard and is ready for use gt Some parts of the web interface may be greyed out if the user permissions are limited For information on how to set up user permissions see Setting up user permissions on page 98 Entering the SIM PIN in the web interface 39 Chapter 4 Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna For information on how to start or stop your data sessions from the Dashboard see Connecting to the Internet on page 29 ooo EX DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP PROPERTIES SESSIONS TOTAL Artm
63. esoeesvsssedsessassess 14 Entering the SIM PIN for the terminal ccccssssscceesssseceesssseeeeessseeeeeeeesaeeeees 15 Registering with the BGAN network ccccssesceceesesceceesesceceseeeeceseaseeeeeeeseeeeeees 17 NSC the first call sassone ra RER E a EE 18 Standard connection to the Internet default cccccccccccececececeeeceeeeeeeeeeeeeeeeeeees 19 Operating the system lin this chapter sarnniinraariiir ii aa A AERE AA A 21 General eee E E E EA 21 Using A PHONE sssrini Ee dees 23 Using a COMPUTER ssanie neea a i a a AEA 29 Using the IP ASE iisen irern a EAE E a 33 Using the web interface Mithis chapter seris rereesrsreeii ae hieni in niena REEE EAT EREE ARAR 34 MrOdUCtiON ren oeeo e AE E E E E O E EE 34 Entering the SIM PIN in the web interface cccscccccesssseceesesseceeeesseceeeeeeaeeeeees 39 Using the Dashboard sssesteissseseeessebssceasideceuiiaeaversdsnaueisastaeaesbideee ties eveassbseossensdans 40 Using the phone HOOK siss3sisissscdsessvecesssassvaessassoedevassvesssdvsvedevasevessedesveseesteeoedeves os 43 Using the Gall log sossen s26g0 tessansoeedsevapseions a A 47 Handling SMS messages iscsi ssscs5ss0sscess5 osecesssbseensss EEs e Eso EE EEEE EEEE TENERA 49 Setting Up the interfaces sissssrssisssrsirissix itses r sokaku s NEE ESNEAK Er E aaa 55 Uploading SoftWare sessios sorron eiai aiaia ia 86 Selecting the preferred BGAN satellite 0 0 ccccsesscsecccececsesesseaeeeeeceeeeesseaeeeeeee
64. find the serial number and IMEI number in the Dashboard Click the link Forgot administrator password at the bottom of the Thrane amp Thrane SIGNAL O000000 RESET ADMINISTRATOR PASSWORD DASHBOARD Reset code PHONE BOOK Reset Cancel MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP Type in the reset code obtained from your supplier and click Reset Type in the user name admin and the default password 1234 Click Logon For information on how to change the password see the next section Changing the administrator password Administration 92 Chapter 4 Using the web interface Changing the administrator password To change the administrator password do as follows 1 After entering the administrator user name and password in the ADMINISTRATION page locate the section Change administrator logon Thrane amp Thrane SIGNAL 0000000 Please remember to log off after use DASHBOARD Change administrator logon PHONE BOOK User name a MESSAGES New password CALLS Retype new password SETTINGS Change ADMINISTRATION Configuration Call charges Save configuration to file Save Log handling Load configuration from file Browse Load SIM PIN Administrator logoff SIM Lock as Logoff User permissions Remote management HELPDESK SITE MAP 2 Type in the existing user name 3 Type in the new password and retype it on the next line 4 Click Change
65. flashing orange The terminal restores factory settings and reboots the system While the terminal is booting press and hold the Reset button For service use only The bootloader initiates software upload Refer to the installation manual for details Reset button 120 Chapter 5 Troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal If any of these addresses are assigned to external equipment connected to the terminal the terminal and connected equipment will not be able to communicate The following local IP subnets are reserved for internal use in the terminal The netmask for all of these subnets is 255 255 255 0 192 168 2 0 192 168 3 0 192 168 4 0 192 168 5 0 192 168 6 0 192 168 7 0 192 168 8 0 192 168 9 0 192 168 10 0 192 168 16 0 192 168 17 0 192 168 18 0 192 168 19 0 192 168 20 0 192 168 21 0 192 168 22 0 192 168 23 0 192 168 24 0 192 168 25 0 192 168 26 0 List of reserved IP subnets 121 Chapter 6 Conformity CE R amp TTE The TracPhone FB150 is CE certified R amp TTE directive as stated in Declaration of Conformity with R amp TTE Directive enclosed in copy on the next page 122 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC
66. ge select Log Handling 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Clear total counters This will reset the Time connected counters on the Calls page Administration 95 Chapter 4 Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal do as follows 1 Select ADMINISTRATION gt SIM PIN Thrane amp Thrane SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION Call charges Log handling SIM PIN SIM Lock User permissions Remote management HELPDESK REQUIRE PIN Require PIN on startup Enabled Disabled PIN Apply _cance CHANGE PIN m m m Old PIN New PIN Confirm new PIN Apply Cancel 2 Under REQUIRE PIN select Enabled or Disabled e If you select Disabled you can access and use the terminal without entering a PIN e If you select Enabled you must enter a PIN before you can change settings or make calls or data sessions 3 Click Apply The new PIN settings will take effect at next power on Administration 96 Changing the SIM PIN Chapter 4 Using the web interface To change the PIN used to access the terminal do as follows 1 Select ADMINISTRATION gt SIM PIN Thrane amp Thrane DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION C
67. ge the password of the handset Remember that you must enter the same password in the IP handset For details see the next section Setting up the IP handset to match the terminal Select Delete next to the handset to delete it from the list When the handset is deleted you can no longer access the terminal with this handset Setting up the interfaces 79 Chapter 4 Using the web interface The page is updated as shown Thrane amp Thrane SIGNAL 0000000 DASHBOARD Entry Number Handset password Actions Contigure handset PHONE ROOK New Not active MESSAGES CALLS SETTINGS LAN Phone Common IP handsets Call settings Server setuings Discrete 1 0 To be able to access the terminal with a IP handset again you must click New and enter the password Note that the IP handset only supports numbers no letters in the password Remember to set up the IP handset to use the same password Select Configure next to the handset to access the built in web interface of the IP handset E gt The Configure link is only available if the handset and terminal are set up to recognize each other and the handset is connected to the terminal For further information see below Setting up the IP handset to match the terminal The web interface of the IP handset opens It is very similar to the web interface of the terminal but has a handset icon in the top left corner With the web interface of the IP handset you can access the inter
68. handset Dialing prefixes Apart from the numbers above the terminal uses the following dialing prefixes e 31 before the phone number will hide the caller s phone number to the recipient e 31 before the phone number will show the caller s phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number e For analog 2 wire telephones use the R key during a call to get access to a supplementary services function The supplementary services functions supported by the terminal are described in the following sections Using a phone 25 Chapter 3 Operating the system Handling waiting calls During a call if a second party tries to call you you may hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released In the web interface you can enable or disable the call waiting indication For further information see Call waiting on page 76 KE Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset For phones with an R key normally on analog 2 wire phones When you receive a Call Waiting indication you have the following options If you want to Do as follows standard 2 wire phone Clear the cu
69. he web interface Icon Explanation Mo A new SMS message or information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 51 An event is active Click the icon to see a list of active events For explanations of the event messages see List of events on page 111 Note that this icon will remain in the icon bar as long as the event is still active Navigating the web interface e To expand a menu click the menu in the navigation pane e To access status and settings click the relevant subject in the navigation pane or click the relevant icon in the icon bar The status or settings are displayed in the contents section e To see the site map click SITE MAP in the navigation pane The site map lists all topics and submenus Click on items in the site map to go directly to the relevant location Introduction 38 Chapter 4 Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN KE You may not have to enter a SIM PIN to access the terminal This depends on whether or not the use of a SIM PIN is enabled on your SIM card The administrator can enable and disable the use of a SIM PIN For details see Setting up the use of SIM PIN in the terminal on page 96 If a computer is connected when you start up the terminal you can access the web interface and
70. hows 0 You can still see the antenna serial number on the label on the underneath of the antenna Setting up the interfaces 55 Chapter 4 Using the web interface Configuring the LAN interface Overview The TracPhone FB150 terminal has 2 LAN connectors with PoE Power over Ethernet Some of the LAN parameters are set up in the network management pages which require administrator password CAUTIONIAII connections to the LAN interface may be affected when A you change the following settings This also includes your own current connection to the web interface Setting up the local LAN IP addresses In the web interface you can set up the IP addressing between the terminal and devices connected to the terminal The terminal has a built in DHCP server which can be used to dynamically assign IP addresses to devices connected to the terminal You can also set up the local IP address used by the connected devices to access the terminal The drawing below shows the default setup Local IP Addresses Default Setup Assigned by the terminal DHCP __ 192 168 0 1 Device 1 Terminal Assigned by the terminal DHCP Device 2 m gt 192 168 0 1 Setting up the interfaces 56 Chapter 4 Using the web interface To change the local IP addresses do as follows 1 From the left navigation pane select SETTINGS gt LAN Thrane amp Thrane DHCP DASHBOARD PHONE BOOK
71. ible from your current position 0804D Antenna The software is corrupt Upload new software to firmware image the terminal Refer to is missing in Uploading software on terminal page 86 Status signaling 117 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 08054 Transmission The system stops all None aborted due to transmission due to The antenna must operate extreme e critically high within the allowed PEMPE TELES temperature in the temperature range to work HPA or ACM module properly For information of the antenna or on ambient temperature s oeni E limits see the installation oo low temperature in manual the ACM module 08056 USIM rejected The type of USIM card Make sure you have the inserted in the terminalis correct type of USIM card not correct for your a USIM card for a land terminal mobile system will not work for a maritime system and vice versa 0912A Motor stopped The motors in the antenna When the temperature is have stopped because the temperature is critically high or critically low normalized the motors automatically start up again Status signaling 118 Chapter 5 Troubleshooting Logging of events Diagnostic report When contacting your dealer distributor for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate the diagnostic
72. ield rene een Blank Initiates a Primary Standard Data connection default XBB BACKGROUND Initiates a Primary Standard Data connection Same as blank XBB lt AT String gt This allows the PPPoE clients to enter a full AT context activation string Example XBB AT CGDCONT 1 ip bgan inmarsat com Using the IP handset You can use the IP handset as user interface for the TracPhone FB150 system as well as for making calls The IP handset has a dedicated menu for the TracPhone FB150 system You find a list of the menu items available in The IP handset on page 21 For information on how to start up the IP handset see Connecting the IP handset on page 13 For further information on how to use the IP handset refer to the IP handset User Manual Using the IP handset 33 Chapter 4 Using the web interface In this chapter This chapter describes how to use the web interface to operate set up and configure your TracPhone FB150 system Introduction The web interface What is the web interface The web interface is built into the terminal and is used for operating setting up and configuring the system You can access the web interface from a computer with a standard Internet browser In this chapter 34 Chapter 4 Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface the Proxy server settings in your browser
73. ill be turned off completely Starting up the IP handset co The TracPhone FB150 only supports connection of one IP handset which must be the IP handset To connect the IP handset do as follows 1 Connect the Ethernet cable from the IP handset cradle to one of the LAN PoE connectors on the terminal as described in the user manual for the handset M We recommend connecting to LAN port 1 because in case of insufficient power to the LAN PoE interface port 2 will be closed down first 2 When the handset is connected to the LAN interface it is automatically registered in the terminal and assigned the local number 0501 and password 0501 3 The handset starts up automatically When the display shows this symbol in the upper right corner the handset is ready for making a call If the handset is not ready for making calls it may be because the BGAN terminal is waiting for a SIM PIN To check this enter the handset menu system and select BGAN gt Status gt PIN status You can enter the SIM PIN using the IP handset For details see Entering the SIM PIN using a phone or IP handset on page 15 Connecting the IP handset 13 Chapter 2 Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup the connected computer must be set up to obtain an IP address and a DNS server address automatically To check this on your computer Windows XP
74. ing up the interfaces 73 Chapter 4 Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded This service is usually set up by the airtime provider Do as follows 1 Select SETTINGS gt Common gt Call forward from the left navigation pane Thrane amp Thrane SIGNAL DARIOARD Read carrent sethngs on PHONE BOOK MESSAGES STANDARD VOICE CALLS Forward all calls Cente o SETTINGS Forward when busy WV Enabled fosssessan00 LAN Forward if not reachable F Enabled 045395588000 wo Forward if no reply F Enabled fossa9ss0000 28 when unanswered in 20 sec Common neo cnal Call barring Please note that some active call forward call barring or call waiting settings May prevent other call forward call barring or call wating settings Call wating from being activated Call forward Line idecitifcaton Closed user group IP handsets Discrete 1 0 Upload Satellite selection Language ADMINISTRATION HELPDESK SITE MAP 2 Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription These numbers are operator controlled and come with your airtime subscription default A message saying Operation in progress please wait is displayed 3 Select Enabled next to the situa
75. ip address gt is the address from step 3 above e lt incoming port gt is the port you defined in Remote management on page 100 Example If the IP address of the terminal is 161 30 180 12 and the incoming port number defined in the Remote management page in the web interface is 8080 enter http 161 30 180 12 8080 You should now be connected to the terminal from your remote computer Using a computer 31 Chapter 3 Operating the system Using PPPoE Point to Point Protocol over Ethernet Overview You can establish a PPPoE connection to the BGAN network using the TracPhone system Use PPPoE if you want to control your connection independently of the web interface and the IP handset Possible applications are e Connecting a router e Connecting broadcast equipment optionally through a PC e Establishing a Picocell for the use of cell phones The following drawing shows connections managed through PPPoE and web interface respectively Applications Handling connection Assigning connection BGAN network for PPPoE to the BGAN terminal PDP context to go out at on the BGAN network m PPPoE iale connection PDP Context BGAN terminal Built in PC and or broadcast web a equipment interface a A User PC IP Handset Configuring the connected equipment for PPPoE To use PPPoE with your TracPhone system first enable PPPoE in your terminal Refer to Enabling PPPoE Point to Point Protocol over Ethe
76. its long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Entering the SIM PIN using the web interface To enter the SIM PIN Do as follows 1 Ona computer connected to the terminal open your browser and enter http ut bgan or the IP address of the terminal in the address bar default IP address http 192 168 0 1 If your SIM card uses a PIN and the PIN has not yet been entered the web interface will open on the PIN Page Thrane amp Thrane SIGNAL 0000000 Please enter PIN DASHBOARD ee ADMINISTRATION 2 Type in the PIN and click OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If the PIN is not accepted see the next section Wrong PIN For further details on the web interface refer to Using the web interface on page 34 Entering the SIM PIN for the terminal 16 Chapter 2 Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Registering with the BGAN network When the SIM PIN is accepted by the ter
77. l pores normally Contact your dealer operatron distributor if the problem persists 08032 Firmware image The firmware in the Update the terminal version lower antenna is newer than software than active expected by the terminal antenna version 08033 Firmware image The antenna hardware Check that both the doesn t support version is not supported antenna and the terminal antenna by the terminal are of the type hardware TracPhone FB150 Contact your dealer distributor if the problem persists 08034 Antenna failed New firmware was Reboot the terminal to exit Flash successfully uploaded to Contact your dealer Manager Power the antenna but the distributor if the problem cycle needed antenna failed to start persists normally with the new firmware 08035 Unable to open There was an error Reboot the terminal port for HPA communicating with the Contact your dealer burst antenna distributor if the problem monitoring persists 08036 Radio silence The Radio silence function If the Radio silence is activated is activated No function should not be transmission is allowed active enter the web interface and select SETTINGS gt Discrete I O Then clear the Enabled box for Radio silence 08045 Antenna The temperature in the None If the ambient Startup antenna is too low for the temperature is outside the temperature too low system to start up specified limits the antenna may not be able to start up
78. lossary International Mobile Equipment Identity A unique number identifying your terminal Internet Protocol Local Area Network Light Emitting Diode Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations Personal Identification Number A code number used to provide access to a system that has restricted access Power over Ethernet Power On Self Test A test sequence that runs every time the system is powered up or reset Point to Point Protocol over Ethernet A network protocol for encapsulating Point to Point Protocol PPP frames inside Ethernet frames By using PPPoE users can virtually dial from one machine to another over an Ethernet network establish a point to point connection between them and then securely transport data packets over the connection Packet Switched Packet switched networks move data in separate small blocks packets based on the destination address in each packet PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Satellite Access Station The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc 125 SIM SIP SMS UIC VPN Glo
79. ls barring 75 closed user group 78 enabling or disabling incoming 70 forwarding 74 holding 27 line identification 77 local 25 making or receiving 23 missed received outgoing 48 redial 25 to the terminal 24 transferring 28 viewing ongoing 42 waiting indication 26 76 CE compliance 122 clearing logs 95 clearing usage counter 95 closed user group 78 common network settings 71 compression header 68 computer connecting to LAN 14 configuration exporting to file 94 importing from file 94 LAN 56 conformity 122 connecting to the BGAN network 17 connector panel 10 contact information 104 coverage Inmarsat BGAN system 6 D dashboard 40 data sessions viewing ongoing 42 Declaration of Conformity 123 default IP address 36 network setup 29 document number installation manual vi IP handset user manual vi 127 E Ethernet interface setting up 56 events list of active 102 exporting configuration 94 extended status 103 external access 100 F features overview 2 forwarding calls 74 G GPS position viewing 41 H Header compression 68 help desk number 101 changing in web interface 101 holding a call 27 ignition function 11 IMEI number 41 importing configuration 94 Inbox for SMS messages replying forwarding or deleting 52 installation manual document number vi interfaces and services combinations 9 internal calls 25 Internet connecti
80. minal the TracPhone FB150 system automatically starts the registration procedure on the BGAN network You can monitor the registration procedure in two ways e Connect the IP handset and watch the procedure in the display e Connect a computer access the internal web interface of the terminal and watch the Status field in the DASHBOARD For details see Using the Dashboard on page 40 The normal startup procedure is shown as follows 1 Searching The terminal has instructed the antenna to search for the BGAN signal 2 Registering The terminal is attempting to register with the Satellite Access Station SAS 3 Ready The terminal has registered and attached to the SAS and is ready to accept a service request a call or a data session Note that the registration procedure may take several minutes Registering with the BGAN network 17 Chapter 2 Getting started Making the first call Introduction When the terminal is registered with the BGAN network you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving a phone call on page 23 Making a call from the terminal To make a call from a phone connected to the terminal dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call KVH Europe in Denmark 45 45160180 from an analog phone dial 00 45 45160180 Making a call t
81. minal you must enter a few settings for your PPPoE connection For example you need to set up which service to use and possibly a user name and password For details refer to Using PPPoE Point to Point Protocol over Ethernet on page 32 and to the documentation for your connected equipment On the TracPhone FB150 terminal you must enable PPPoE before you can establish a PPPoE connection Refer to the next section Enabling PPPoE in the TracPhone FB150 terminal To enable PPPoE in the terminal do as follows 1 Select SETTINGS gt LAN gt PPPoE Thrane amp Thrane 0000000 PPPOE DASHBOARD PHONE BOOK PPPoE C Enabled Disabled MESSAGES Apply Cancel CALLS SETTINGS LAN Port forwarding Network devices Network classification Network user groups PPPoE Phone 2 Select Enabled 3 Click Apply Setting up the interfaces 69 Chapter 4 Using the web interface 4 Restart the terminal for the setting to take effect For information on how to establish a connection with PPPoE see Using PPPoE Point to Point Protocol over Ethernet on page 32 Configuring the Phone interface To enable disable incoming calls on the Phone interface do as follows 1 Select SETTINGS gt Phone from the left navigation pane Thrane amp Thrane SIGNAL 0000000 DASHBOARD Incoming calls IV Standard PHONE BOOK Apply Cancel MESSAGES CALLS SETTINGS LAN Phone Common 2 Select Standard if you want to
82. must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows MI The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different 1 In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAN Settings 2 xi m Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration J Automatically detect settings J Use automatic configuration script Address Address 10 1 1 8 Port feo Adyanced cm 2 Clear the box labeled Use a proxy server for your LAN 3 Click OK When the proxy server settings are disabled close your browser You may need to change this setting back on return to your Internet connection Introduction 35 Chapter 4 Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface do as follows 1 Connect your computer to the terminal 2 Start up the terminal For details see Getting started on page 10 3 Op
83. n Handling SMS messages 51 Chapter 4 Using the web interface Options for new SMS messages To see new messages click MESSAGES from the left navigation pane Besides viewing the new messages you have a number of options for what to do with each message Click Archive to move it to your Inbox containing read messages Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 53 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send If you want to move all the new messages click Move all new messages to Inbox gt New messages cannot be deleted until they have been moved to the Inbox Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 53 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send Click Delete to delete the message Click Delete all messages in Inbox to delete all read
84. n 1 7 or older In this case you can use an IP handset with any software version Setting up the interfaces 82 Chapter 4 Using the web interface Configuring the discrete I O interface I O pins and their functions The I O interface on the terminal has 5 configurable I O pins You can set up the function of each pin in the web interface The default functions of the I O pins are as follows Pin 1 Ringer output Pin 1 acts as a built in switch in the terminal You can configure pin 1 to be Normally closed or Normally open Normally Closed default The internal switch at pin 1 is normally closed pin 1 is connected to ground When the terminal is notified of an incoming call from the satellite interface the switch opens no connection to ground When the call is answered or the caller gives up and releases the call the switch is closed again Normally Open The internal switch at pin 1 is normally open no connection to ground When the terminal is notified of an incoming call from the satellite interface the switch is closed pin 1 is connected to ground When the call is answered or the caller gives up and releases the call the switch is opened again Pin 2 Warning Error output Pin 2 acts as a built in switch in the terminal Pin 2 can be used to provide an external signal that indicates active warning error condition s You can configure pin 2 to be Normally closed or Normally open Normally Closed default
85. n the phone book To delete an entry click Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK page Using the phone book 45 Chapter 4 Using the web interface Viewing and editing the mobile number The mobile number is the phone number to use when making a call to the terminal To view the mobile number To view the mobile number of the terminal select PHONE BOOK gt Mobile numbers from the left navigation pane KE This number is not listed at delivery The user must enter the number received from the Airtime Provider Thrane amp Thrane SIGNAL 0000000 MOBILE NUMBERS FOR CURRENT SIM CARD DASHBOARD Standard voice 870772420524 PHONE BOOK Edit Mobile numbers MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP To enter or edit the mobile number To enter or edit the mobile number click Edit at the bottom of the page type in the number received from your Airtime Provider and click OK Using the phone book 46 Chapter 4 Using the web interface Using the Call log Information on total usage To enter the CALLS page select CALLS from the left navigation pane This page contains information on usage for circuit switched connections Thrane amp Thrane SIGNAL 0000000 TOTAL USAGE DASHBOARD PHONE BOOK Standard voice 05 09 18 MESSAGES CA
86. n the remote on off function refer to the installation manual for the TracPhone FB150 system Starting up the terminal 11 Chapter 2 Getting started Power up completed When the terminal is switched on the Power indicator in the terminal lights green Power Indicator You can now access the terminal settings but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network You may have to enter a SIM PIN before the system can register For further information see Entering the SIM PIN for the terminal on page 15 and Registering with the BGAN network on page 17 To switch off the terminal tip the Power switch back It takes 5 to 10 seconds to power down the terminal Alternatively use the ignition or remote on off function described above Starting up the terminal 12 Chapter 2 Getting started Connecting the IP handset Power supply PoE The IP handset is powered from the LAN interface using Power over Ethernet The total output power from the two interfaces is 32 W Both interfaces can support devices of power class 1 2 and 3 4 7 and 15 4 Watt as long as the total power consumption does not exceed 32 W If the limit is exceeded the LAN ports are prioritized so that LAN port 1 has the highest priority and port 2 is closed down For this reason we recommend connecting your IP handset to LAN port 1 In case of power hold up failure on input power PoE w
87. nal You can view the call log in the web interface under CALLS For further information see Viewing the lists of calls and data sessions on page 48 Making a call to the terminal To make a call to a phone connected to the terminal dial lt Mobile number gt e is the international call prefix used in front of the country code for international calls e Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile number is listed in the web interface you can look it up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile number on page 46 If the mobile number is not available in the web interface refer to the documents included with your airtime subscription Receiving a voice mail message If a call to the TracPhone system is not answered the caller can leave a voice mail message with Inmarsat s voice mail service Then an SMS is sent to the TracPhone messaging system to alert you that there is a voice message The SMS has the contents e Number called from e Date and time the voice mail message has been received e Number to call to listen to the voice mail message To see that a new SMS has arrived you open the web interface For further details see Receiving a message on page 51 1 The plus sign indicates the code required to dial out of o
88. nal settings of the IP handset For further information refer to the user manual for the IP handset Setting up the IP handset to match the terminal In the IP handset use the display menu system to enter the user name Number in the web interface and the password you just entered in the web interface Do as follows 1 2 In the IP handset select Menu and then SIP to get the list of profiles Select the BGAN profile and select Options left softkey Select Edit View and set the user name and password to the same as in the terminal s web interface Note that the user name is also the local number for the handset Setting up the interfaces 80 Chapter 4 Using the web interface When the terminal and the handset have recognized each other a Configure link appears next to the handset in the IP handsets page of the web interface This link provides direct access to the built in web interface of the IP handset For further information refer to the user manual for the IP handset Enabling Disabling incoming calls to a connected IP handset To enable or disable incoming calls on the LAN PoE interface do as follows 1 Select SETTINGS gt IP handsets gt Call settings Thrane amp Thrane SIGNAL 0000000 DASHBOARD Number Incoming calls PHONE BOOK 0501 M Standard Apply Cancel MESSAGES CALLS SETTINGS LAN Phone Common IP handsets Call settings Server settings 2 Select Standard if you wa
89. ndex 130 KVH Industries Inc E KVH Europe A S 50 Enterprise Center Middletown RI 02842 5279 U S A K VV 4 Kokkedal Industripark 2B 2980 Kokkedal e Denmark Phone 1 401 847 3327 Fax 1 401 849 0045 Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh E mail info kvh dk mail info kvh com www kvh com mail info kv
90. ne s country code area such as 00 in most of Europe 011 in the United States and other short codes in other parts of the world Using a phone 24 Chapter 3 Operating the system Making local phone calls You can make local calls between phones connected to the terminal Local phone numbers always start with 0 For an overview of the numbers assigned to each type of interface see Local numbers and special purpose numbers on page 25 To make a local call dial lt local number gt followed by or off hook key Dialing functions Local numbers and special purpose numbers There are a number of dialing functions available in the terminal The following list shows the allocated special purpose numbers for the terminal gt Remember the 0 at the start when you dial a local phone number If you accidently dial a 3 digit number you may get one of Inmarsat s short dial numbers in stead of a local number Number Function 0 followed by or off hook key Redial last called number on this interface 00 followed by or off hook key Redial last answered call on this interface Note If the last answered number is unlisted you are not allowed to dial back 00 followed by one of the numbers 1 199 and or off hook key Short dial phone numbers in phone book 0301 followed by or off hook key Local call to analog phone 0501 followed by or off hook key Local call to IP
91. ned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider DM If you are going to use the static IP address from your SIM card the user name and password are mandatory See step 6 above Setting up the interfaces 61 Chapter 4 Using the web interface 10 At Automatic activation select whether the connection should be activated automatically or manually e Disabled means you can activate deactivate the connection from the Dashboard This setting is used by default for the Default user group e Enabled means the connection is activated automatically as soon as the system is ready 11 Click Apply 12 Reboot the terminal for the changes to take effect Setting up a Bridge mode connection To set up a Bridge mode connection do as follows 1 Select SETTINGS gt LAN gt Network user groups 2 When you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane Ni R DASHBOARD ETWORK USER GROUPS PHONE BOOK Name Status Internet connection Automatic activation MESSAGES Group 0 Disabled Bridge mode Enabled CALLS Default group Enabled Router mode Disabled SETTINGS LAN Port forwarding Network devices Network classification Network user groups PPPOE Phone Setting
92. ng information e The antenna Product ID must always be TT 3050C e The status of the connection to the air interface AI 2 This field should normally show Registered unless the system is still in the startup process e Ongoing data sessions IP address and connection status e g Active or Suspended e Ongoing calls and their connection status Site map The web interface also offers a site map page Use this page to get an overview of the submenus To access the site map select SITE MAP from the left navigation pane Click on items in the site map to go directly to the relevant location Site map 103 Chapter 5 Troubleshooting In this chapter This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling Getting support Overview If this manual does not provide the remedies to solve your problem you may want to contact your Airtime Provider or your local dealer or distributor Airtime Support If you need assistance from your Airtime Provider please call the Help desk To see the Help desk number enter the web interface of your terminal and select HELP DESK This Help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription documents for a contact number System Support If you need assistance with problems caused by the terminal or antenna please call
93. ng up the LAN network on page 59 By default the terminal does not automatically connect to the Internet when you connect your computer or other equipment to the LAN interface You must activate your connection from the Dashboard in the web interface or from the IP handset Activating the connection from a computer web interface To activate the connection from a connected computer do as follows 1 Access the web interface by opening your browser and entering http ut bgan or the IP address of the terminal in the address bar http ut bgan translates into the IP address of the terminal if your computer is set up as described in Before connecting to the LAN interface on page 14 The default IP address is 192 168 0 1 2 Click Start Standard under PROFILES ON LAN at the bottom of the page ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh 3 Check the connection e g by entering a web site The field ONGOING DATA SESSIONS will show the IP address for the data session you started Standard connection to the Internet default 19 Chapter 2 Getting started Activating the connection using the IP handset To activate the connection using the IP handset do as follows 1 Connect the IP handset to one of the LAN ports preferably port 1 The handset starts up automatically Select Menu gt BGAN in the handset Select Connect
94. ning icon in the web interface ID Event Text Explanation Remedy 00100 to System data Important system data is Do not use the terminal 00199 damaged damaged Contact your dealer distributor 00210 to SIM module The SIM interface on the Contact your dealer 00219 error terminal cannot be used distributor 00240 to Temperature The terminal isin danger Do not use the terminal 00249 sensor error of overheating Contact your dealer distributor 00260 to System error The terminal cannot Contact your dealer 00269 communicate on the distributor satellite network 00270 to Voice module Voice services cannot be Contact your dealer 00279 error accessed by the terminal distributor 00280 to Ethernet module The Ethernet interface on Contact your dealer 00289 error the terminal cannot be distributor used 00300 to GPS module The GPS module is out of Contact your dealer 00309 error function The terminal distributor cannot obtain a valid GPS position 00340 to 2 wire failure The Phone interface of the Contact your dealer 00349 terminal cannot be used distributor 00350 to AD9864 Internal error in the Contact your dealer 00359 calibration receiving part of the distributor if the problem data error terminal persists 00360 to No antenna The terminal cannot e Check the cable 00369 found communicate with the between terminal and antenna a
95. nt to be able to receive calls through the LAN interface Only calls with Standard call type are accepted If you clear the box you cannot receive calls to the IP handset but you can still use the handset to make calls from the terminal 3 Click Apply Setting up the interfaces 81 Chapter 4 Using the web interface Setting up the IP handset compatibility If you are connecting your IP handset to the terminal through a separate router with NAT you must use an IP handset with software version 1 8 or newer and set up the handset compatibility in the web interface of the terminal as described below To see the software version of your IP handset select MENU gt Status gt Software version in the IP handset To change the IP handset compatibility do as follows 1 Select Settings gt IP handsets gt Server settings SIGNAL 0000000 DASHBOARD IP HANDSET COMPATIBILITY PHONE BOOK Version 1 7 or older Version 1 8 or newer MESSAGES Changes to above only take effect after reboot CALLS Apply Cancel SETTINGS LAN Phone Common IP handsets Call settings Server settings Discrete I O 2 Select the IP handset compatibility as follows e If you are connecting your IP handset through a separate router with NAT select Version 1 8 or newer and use an IP handset with software version 1 8 or newer e If you are connecting your IP handset directly to the terminal or through a switch without NAT select Versio
96. ntenna To indicate what the user should select in the user interface Example Select SETTINGS gt LAN Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page vi Chapter 1 Chapter 2 Chapter 3 Chapter 4 Table of Contents Introduction Welcome seora etare iara a EE sess sdusdvedttessevsde es yedtets Medes 1 In thiS Chapter w ssovssescsrsebaessssesessasvevedsaivvsedoenteesadesssedesasoststecanvenssasteenedensstasseueeetecas 2 Features and Intemaces c2icccsnccceedschscecsiceeceesatesses saan ssecsennnsoeedateeuedsngueceesscueeecssaneees 2 Main UNITS usoieeetesscdedcestvsuasacavedd casdivsesueticudca sive udcas eadas seis deeb a needa Qeedveetene 3 The Inmarsat BGAN system ccccccessssssececececeesensaeceseccescesaseeeceesesesensasaeeeeees 6 ACCESS to services and interfaces 20 eee eeeeeeeeceeeeececeeeeeeeceaneeeeceeaeeeeecesaeeseeeaees 9 Getting started lin this CHAPTER ssi 05055 sdvsovezaesdeis oisnean EE A AEE een deed oad a Ria 10 Before VOUStAMt 25s0isssssseeveesayeeesds3eesvasavangeasavanetestsanaesessanseesdvpeasasavansgerisaes devisees 10 Starting Up the terminal s sesccsseseccessedecediseseveeesideseaissseseeviesevegessieecassaseseeessioasesseaers 11 Connecting the IP handset sisiussssinrssicnssssisiisssriiisissii iki nirs 13 Connecting a computer si scscscccsescsesccestoesceesdscevses sosevessdscsiessesseveesed
97. ntenna e Reboot the terminal Status signaling 111 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 01010 to Temperature too Low ambient temperature Move the terminal to a 01019 low critical is causing the performance warmer location of the terminal to be Forinformatonon degraded or halted ambient temperature limits see the installation manual 01020 to Too low Low ambient temperature Move the terminal to a 01029 temperature is causing the performance warmer location warning of the terminal to be For information n degraded or halted ambient temperature The terminal will assume limits see the installation radio silence if the manual problem is in the ACM module of the antenna 01110to Temperature too Terminal Critically high If possible move the 01119 high critical temperature is causing the failing unit to a cooler terminal to shut down location Antenna Critically high For information on temperature is causing the ambient temperature antenna to stop limits see the installation transmission manual Contact your dealer distributor if the problem persists 01120 to Too high High ambient temperature Move the terminal to a 01129 temperature is causing the performance cooler location warning of the system to be Fortinformationon degraded or halted ambient temperature The bit rate is reduced limits see the installation manual 01300
98. o the terminal D By default any handset connected to the terminal will ring on incoming calls To make a call to a phone connected to the terminal dial lt Mobile number gt e is the international call prefix used in front of the country code for international calls e Mobile number The mobile number of the terminal you are calling The first part of the number is always 870 which is the country code for the BGAN system Example If you are calling from Denmark and the mobile number is 870772420567 on your terminal dial 00 870 772420567 If the mobile number is listed in the web interface you can look it up by selecting PHONE BOOK gt Mobile numbers If the number is not listed refer to the documents provided with your airtime subscription We recommend saving the mobile number in the web interface See Viewing and editing the mobile number on page 46 Making a call from one terminal to another To make a call from one terminal to another dial 00 lt Mobile number gt 1 The plus sign indicates the code required to dial out of one s country code area such as 00 in most of Europe 011 in the United States and other short codes in other parts of the world Making the first call 18 Chapter 2 Getting started Standard connection to the Internet default D This section only describes a Standard Internet connection with default settings on the terminal For information on other scenarios see Setti
99. on 14 IP address external setting up 61 63 for web interface 36 local setting up 57 local viewing 41 Index IP handset BGAN features 21 connecting 13 entering PIN 15 local numbers 25 power supply 13 starting up 13 user manual vi ip handset setting up 79 L LAN connecting a computer 14 setting up interface 56 limitations in services 8 line identification 77 local numbers assigned 25 local phone call 25 logs clearing 95 M messages configuring outgoing 53 forwarding 52 opening in web interface 52 receiving in web interface 51 replying 52 sending 51 microwave radiation iii mobile number viewing and editing 46 N navigation in web interface 38 network setup default 29 network terms definitions 68 O Outbox for SMS messages resending or deleting messages 50 128 P phone local call 25 making calls 23 phone book 43 adding number 45 deleting all entries 45 deleting an entry 45 modifying an entry 45 Phone interface enabling or disabling incoming calls 70 local numbers 25 phone number for terminal 46 PIN administration PIN 91 entering 15 entering in web interface 16 entering with a phone 15 entering with IP handset 15 PoE 13 port forwarding 58 Power over Ethernet 13 power supply for IP handset 13 powering the terminal 11 PPPoE enabling 69 using 32 properties antenna 55 system 41 Proxy server disabling 35 PUK code 15 17
100. oubleshooting guide 109 Chapter 5 Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs The terminal has different means of status signaling to help you find the cause of a problem e Indicator e Event messages e Event log Indicator event messages and logs are described in the following sections General status indicator functions Power indicator Behavior Meaning Green Power OK Flashing green The terminal is powering up Flashing orange The terminal is closing down Off No power Event messages Display of event messages The terminal can detect events during POST Power On Self Test or CM Continuous Monitoring When the terminal detects an event that requires your action it issues an event message You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface You can also see the messages in the IP handset All events are logged in the event log For information on the event log see Viewing the Event list or the Event log on page 102 Status signaling 110 List of events are included Chapter 5 Troubleshooting The following list explains the events that may show in the web interface of the terminal gt Events with Info level are not included in this list Only events that can appear in the alarm list and cause a war
101. properly Refer to the installation manual for temperature specifications Status signaling 116 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 08046 Timeout of The start up sequence of Check that the antenna startup the terminal has timed out cable is properly sequence No because connected at both ends cepa mea e the antenna is not aetna properly connected or temperature too low e the antenna temperature is too low to start up 08048 All PoE ports The temperature in the Move the terminal to a except port 1 terminal is too high PoE cooler location or avoid are shut down port 2 is shut down to using PoE on port 2 due to high reduce the temperature temperature 08049 Data rate The bit rate of the data Move the terminal to a reduction due channel is reduced cooler location to high because the temperature is temperature too high 0804B Illegal You are not using the right Only use the antenna s combination of combination of antenna intended for use with your antenna and and terminal terminal terminal 0804C The selected The terminal is set up to Enter the web interface satellite is use a satellite that is not and select SETTINGS gt not visible at visible at the current GPS Satellite selection Cinta GES Position Then select Auto to let the position terminal automatically find the satellite with the best signal or select a satellite vis
102. r connection to the BGAN network e set the language in the web interface ADMINISTRATION page e change the SIM PIN for the terminal e set up user rights requires administrator password For information on how to use the web interface see Using the web interface on page 34 General 22 Chapter 3 Operating the system Using a phone Available interfaces Two types of voice equipment connect to the terminal Standard analog phone The terminal has one phone connector for connecting a standard analog phone IP handset The terminal has two LAN connectors with Power over Ethernet for connecting the IP handset For information on the features and functions of the IP handset refer to the user manual for the handset For information on how to connect to the interfaces see the installation manual for the TracPhone FB150 system Making or receiving a phone call Making a call First connect your phone to the relevant interface For further information see the Installation Manual You have different options for making a call e Short Dial If the number is in the phone book of the terminal you can use the Short Dial number which is found in the first column of the phone book in the web interface See Short dial on page 44 Simply dial 00 lt Short Dial gt followed by or off hook key Example To call entry number 4 in the phone book dial 004 followed by or off hook key e Manual Dial To make a call dial 00 lt co
103. r describes how to start up the system and make the first call or data session For information on how to install the system insert SIM card and connect cables refer to the installation manual for the TracPhone FB150 system Before you start Operation at high temperatures CAUTION In very high ambient temperatures do not touch A areas of the terminal that are marked with this symbol A If the terminal is installed in a location where the ambient temperature may exceed 50 C we recommend placing the terminal where unintentional contact is avoided Note that the maximum allowed ambient temperature is 55 C If the maximum ambient temperature does not exceed 50 C the terminal can be placed in a public area For further information on installation refer to the installation manual for the TracPhone FB150 system Connector panel The drawing below shows the connector panel of the TracPhone FB150 terminal Reset SIM Card DC Power Button Slot Input Switch Antenna Phone 2 x LAN w PoE I O Ground Stud In this chapter 10 Chapter 2 Getting started Starting up the terminal SIM card Note that the TracPhone FB150 terminal requires a SIM card dedicated to FleetBroadband The terminal can only access the BGAN network when the right type of SIM card is installed For information on how to insert the SIM card refer to the installation manual Switching on the terminal Using the Power switch To switch on the terminal
104. r the BGAN signal e Tracking The antenna has found and locked to the BGAN signal The antenna is now tracking the BGAN signal e No antenna No known antenna is detected by the terminal Using the Dashboard 41 Chapter 4 Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions gt The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill e ONGOING CALLS isa list of calls that are currently active The list shows the call type and the time connected for each call e ONGOING DATA SESSIONS is a list of data profiles that are currently active including the IP address that is assigned to each profile e SESSIONS TOTAL lists the totals for each connection The list shows the time connected hh mm ss for voice and MB transferred for Standard data The counters show totals for connections since the counters were last cleared For information on how to clear the counters see Log handling on page 95 KE If power to the terminal is interrupted unintentionally the totals may be slightly inaccurate at next startup Thrane amp Thrane nooo BX DASHBOARD PROPERTIES SESSIONS TOTAL PHONE BOOK Airtime provider Unknown Standard voice inbound 00 00 50 MESSAGES GPS position Acquinng Standard voice outbound 05 09 18 CALLS Status Scanning Standard data 6
105. racking e Registering The terminal is attempting to register with the Satellite Access Station SAS e Ready The terminal has registered and attached to the SAS and is ready to accept a service request a call or a data session e Data active The terminal has established a call or a data session through the BGAN network e No GPS fix The GPS receiver has not yet achieved position fix It may take some time to achieve GPS fix depending on a number of conditions First the antenna should have an unblocked view to as much of the sky as possible The terminal will not be able to register with the SAS without a GPS fix e Not registered The terminal has not been able to register with the BGAN network Satellite selection The satellite selected for logon For further information see Selecting the preferred BGAN satellite on page 89 Current satellite The satellite to which the system is currently logged on Unit serial number The serial number of the terminal Software version The version of the software embedded in the terminal Local IP address The local IP address of the terminal This is the IP address used to access the terminal from a device connected to the terminal IMEI number The IMEI number International Mobile Equipment Identity of the terminal This is a unique number that identifies your terminal Antenna status The status of the antenna The antenna status can be e Sky scan The antenna is searching fo
106. report access the web interface and select HELPDESK Then click Generate report Event log The event log holds information of events registered in the terminal or antenna The log includes the time of the occurrence a short description location of the error etc This information can help troubleshooting errors in the system You can see the event log in the web interface For further information see Viewing the Event list or the Event log on page 102 Logging of events 119 Chapter 5 Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover The functions of this button is described in the next section To press the Reset button use a pointed device Function of the Reset button The Reset button on the terminal has the following functions Action Function With the terminal running press the Reset button normally The terminal IP address and IP netmask are temporarily set to the default value default IP address 192 168 0 1 With this function even if the IP address has been changed and you do not remember the new IP address you can still access the web interface and see your current configuration The default value is not saved in the configuration but is only valid until next reboot With the terminal running press and hold the Reset button for 30 seconds until the Power indicator on the terminal is
107. rnet on page 69 After enabling PPPoE in the terminal you must configure your equipment How to do this depends on the type of equipment Refer to the user documentation of the equipment As a minimum you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal e User name and password The user name and password can be left blank or insert user name void and password void Then the registration on the APN is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider Using a computer 32 Chapter 3 Operating the system To request a static IP if subscribed to from the APN you must type in the user name and password from your airtime subscription Note for MAC OS User name and password are required Use user name void and password void This works for some ISPs Contact your airtime provider for further information e For setups that have a check box for Enable LCP extensions deselect this No further configuration is needed to make a Standard IP data connection to the Internet See the table below for information on how to configure specific services for your PPPoE connection If you need a certain service you must type in a specified text string when asked for a service name The following table shows the service names supported by the terminal Text to type in the Service Name f
108. rnet Access Identifying a network device See Viewing network devices on page 67 The network devices are identified by their IP address MAC address and optionally device name Associating the network user group and the network device See the next section Setting up a Bridge mode connection step 13 The network classification table determines which devices should belong to which network user group When a network device is connected the terminal runs through the network classification table to check if the new connection matches any of the entries in the table When a match is found the terminal establishes a packet data connection PDP context with the settings defined in the belonging network user group and the device is ready for use with the terminal Setting up the interfaces 59 Setting up the Default network user group Chapter 4 Using the web interface The Default network user group provides a shared Standard connection to the Internet using the built in router functionality of the terminal If you want to apply other settings to the Default network user group do as follows 1 2 DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Port forwarding Network devices Network classification Network user groups PPPoE Phone Common IP handsets Discrete I O Upload Satellite selection Language ADMINISTRATION HELPDESK SITE MAP Click Edit next to the Default user group NETWORK USER GROUP Name Stat
109. rrent call and PressR 1 accept the waiting call Hold the current call and PressR 2 accept the waiting call Ignore the waiting call Take no action Reject the waiting call Press R 0 Using a phone 26 Holding a call During a call you may place the initial call on hold while another call is made XS Different types of phone have different methods keys for the functions Chapter 3 Operating the system listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset IP handset Select Options gt Hold in the IP handset For further details refer to the section Handling calls in the user manual for the IP handset Analog 2 wire phones with R key If you want to Do as follows standard 2 wire phone Place a call on hold Press R 2 Place the existing call on hold and establish a new call Press R and dial the second phone number followed by Shuttle between the two calls Press R 2 irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting to the held call Clear the held call if no Press R 0 waiting call exists Clear an active call and return PressR 1 Note that this is only possible if no waiting call exists Using a phone 27 Chapter 3 Operating the system Transferring a call When you r
110. s supplied together with your SIM PIN 5 Click Apply Setting up the interfaces 75 Chapter 4 Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data Do as follows waiting from the left navigation pane DASHBOARD i ok PHONE BOOK Read current settings MESSAGES STANDARD OICE CALLS gt M call waiting enabled SETTINGS LAN Apply _cancel Phone Please note that some active call forward call barring or call waiting settings Common may prevent other call forward call barring or call waiting settings from being activated Call forward Call barring Call waiting Line identification Closed user group IP handsets Discrete 1 0 2 Click OK next to Read current settings to make sure the page is updated 3 Select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data 4 Click Apply Setting up the interfaces 76 Chapter 4 Using the web interface Line identification You can set up the terminal to show your number when you are making a call Do as follows 1 Select SETTINGS gt Common gt Line identification from the left navigation pane SS SE ee ee Thrane amp Thrane SIGNAL HEEOOO0 CALLING LINE IDENTIFICATION DASHBOARD PHONE BOOK M Show my number MESSAGES Apply Cancel CALLS SETTING
111. s that might occur including possible causes and remedies to solve the problems Problem Possible Cause Remedy No signal or The view to the Make sure the antenna has a clear weak signal from satellite is blocked view in all directions See the the BGAN installation manual for details satellite The antenna cable is not properly connected Check that both ends of the cable are connected properly according to the guidelines in the Installation manual Also check that no connectors are damaged The system is set up to use one specific satellite but the system is outside coverage from that satellite Enter the web interface Select SETTINGS gt Satellite selection Select Auto and click Apply The system will now search for the satellite with the strongest signal and attempt to connect No transmission on the BGAN network is possible The Radio silence function is activated from an external device connected to the I O interface of the terminal If the Radio silence function should not be activated deactivate it from the external device Connection to the Internet cannot be established Your network user group does not allow Internet access The administrator can access and change network user groups in the built in web interface of the terminal The web interface cannot be accessed The browser is configured to use a proxy server For Microsoft Internet Explorer
112. satellite For information on the available types of service see The BGAN services supported by TracPhone FB150 on page 7 M The estimated charge is based on your entries under ADMINISTRATION gt Call charges amp does not take responsibility for the correctness of this estimated charge You can sort each of the lists by clicking the title of the column you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the oldest calls are automatically removed to make room for new calls Using the Call log 48 Chapter 4 Using the web interface Handling SMS messages Sending an SMS message OZA If the terminal is not online when you attempt to send a message the message is moved to the Outbox instead of the Sent folder Messages in the Outbox are not automatically sent when the terminal goes online For further information on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it has been moved to the Sent folder To send an SMS message from the terminal do as follows 1 Click MESSAGES from the left navigation pane This page contains new incoming messages 2 Inthe left navigation pane click Write message Thrane amp Thrane WRITE NEW MESSAGE DASHBOARD PHONE BOOK MESSAGES Inbox z Write message Pl
113. select Tools gt Internet Options gt Connections gt LAN Settings and uncheck Use a proxy server for your LAN You have entered a wrong IP address Check the IP address and re enter it If you do not have the correct IP address you can set the IP address temporarily to the default address 192 168 0 1 by pressing the Reset button See Function of the Reset button on page 120 You are connected using VPN Close down your VPN connection Troubleshooting guide 107 Chapter 5 Troubleshooting Problem Possible Cause Remedy A Phone The cable is not Connect the cable connection properly connected cannot be established The cable type or connector type is not correct For information on the correct type of connector and cable refer to the installation manual No phones are ringing on incoming calls The Mute function is activated from an external device connected to the I O interface of the terminal If the Mute function should not be activated deactivate it from the external device ALAN connection cannot be established The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to the installation manual The connected equipment is set up to use a static IP address and e the IP address is reserved for internal use in the
114. ssary Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages Session Initiation Protocol An application layer control signaling protocol for creating modifying and terminating sessions with one or more participants Used e g for Internet telephony Short Messaging Service Coordinated Universal Time The International Atomic Time TAI with leap seconds added at irregular intervals to compensate for the Earth s slowing rotation Leap seconds are used to allow UTC to closely track UT1 which is mean solar time at the Royal Observatory Greenwich Virtual Private Network A network that is constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network 126 Numerics 2 wire interface enabling or disabling incoming calls 70 local numbers 25 A access to services and interfaces 9 administration settings 91 administration remote 100 analog phone local numbers 25 antenna serial number 55 viewing properties 55 viewing status 41 viewing type 103 APN common setting 71 B barring calls 75 BGAN connecting to 17 coverage 6 services 7 system overview 7 Bridge mode 59 browser settings for web interface 35 C call log 47 cal
115. t stop Standard IP on the LAN interface By default Standard IP is not automatically activated on the terminal If you want Standard IP to be automatically activated at start up the administrator can enable automatic activation under SETTINGS gt LAN gt Network user groups For details see Setting up the Default network user group on page 60 When automatic activation is disabled in the Network user groups page you can manually start stop your Standard IP profile from the Dashboard by clicking Start lt name of profile gt or Stop lt name of profile gt under PROFILES ON LAN at the bottom of the page ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Refresh Using a computer 30 Chapter 3 Operating the system Accessing the terminal from a remote location To access the terminal do as follows 1 2 Set up the terminal as described in Remote management on page 100 Start the connection locally e g from the Dashboard in the web interface accessed by a computer connected to the terminal After starting the connection note the IP address in ONGOING DATA SESSIONS in the web interface This is the IP address you must use afterwards to access the terminal On the remote computer open your web browser Enter the IP address of the terminal followed by colon and the port number http lt ip address gt lt incoming port gt e lt
116. tep 5 on page 61 in the section Setting up the Default network user group To set up the terminal for remote management do as follows 1 5 From the left navigation pane select ADMINISTRATION gt Remote management BATTERY SIGNAL BERRHLO REMOTE MANAGEMENT DASHBOARD PHONE BOOK Remote access to web server Enabled Disabled MESSAGES Incoming port Jeoso CALLS TRUSTED IP ADDRESSES SETTINGS IP address Jez J243 ze zio ADMINISTRATION ipraddrecs a Call ch sna i IP address J J J Log handling IP address a a r SIM PIN SIM Lock IP address l J J J User permissions Cancel Remote management HELPDESK Select whether remote access should be Enabled or Disabled Type in the Incoming port number D The port number must be available at your service provider Under TRUSTED IP ADDRESSES type in the IP addresses of the devices you want to give access to the terminal Click Apply You can now access the terminal from one of the trusted IP addresses using the incoming port defined in the Incoming port field Administration 100 Chapter 4 Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime related issues call the Help desk By default the Help desk is the phone number for your Airtime Provider if available on the SIM card To access the Help desk select HELP DESK from the left navigation pane Thrane amp Thrane SIGNAL 0000000
117. terface To set up the common interface settings To set up the common interface settings do as follows 1 Select SETTINGS gt Common Thrane amp Thrane COMMON INTERFACE SETTINGS DASHBOARD APN PHONE BOOK Ce MESSAGES SIM default CALLS Network assigned SETTINGS C User defined LAN Phone Apply Cancel Common Call forward Call barring Call waiting Line identification Closed user group IP handsets Discrete 1 0 2 Select the APN You have the following options e SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 3 Click Apply Setting up the interfaces 72 Chapter 4 Using the web interface Setting up call services Overview The setup of call services is also common for all interfaces gt The terminal must be registered on the BGAN network before you can set up the call services in the web interface In the web interface you can set up the following supplementary services e Call forwarding e Call barring e Call waiting e Line identification e Closed user group Note that depending on the network some of these call service settings may prevent others from being activated The settings apply for all connected devices using a circuit switched service Sett
118. tion s in which you want to forward incoming calls 4 Next to the enabled items you can type in the phone number you want to forward the call to 5 If you have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call 6 Click Apply Setting up the interfaces 74 Chapter 4 Using the web interface Call barring Do as follows to bar incoming and or outgoing calls to and from the terminal 1 Select SETTINGS gt Common gt Call barring from the left navigation pane Thrane amp Thrane DASHBOARD PHONE BOOK Read current settings oj Liman STANDARD VOICE CALLS I Bar all outgoing calls SETTINGS I Bar outgoing international calls except to home country LAN Phone Fax I Bar all incoming calls Common T Bar all incoming calls when roaming outside the home country Barring PIN ewe toolv _concat Call forward Call barring Call wasting Line identiheston Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call wating settings Closed user group from being activated IP handsets Discrete 1 0 sft Click OK next to Read current settings to make sure the page is updated 3 Select which calls should be barred 4 Inthe Barring PIN field type in the PIN for your call barring setup D This is not the SIM PIN entered at startup but a network PIN which i
119. to No GPS fix The GPS receiver has not Make sure the view to the 01309 yet achieved position fix GPS satellites is not blocked Note that in some cases it may take up to 10 minutes to obtain GPS fix 01400 to Satellite The TracPhone FB150 no Make sure the 01409 signal lost longer receives a signal TracPhone FB150 has a from the satellite clear view to the satellite Status signaling 112 Chapter 5 Troubleshooting ID Event Text Explanation Remedy 01500 to SIM card No SIM card is detected in Insert SIM card 01509 missing the SIM slot If the SIM card is already inserted try removing and reinserting it 01600 to SOS calls only The SIM card is not Enter the PIN and wait for 01609 accepted by the network network approval If the Only emergency calls are problem persists contact allowed your Airtime Provider 01700 to Registration The TracPhone FB150 has Restart the terminal 01709 for voice not yet been allowed to If the problem persists failed register for voice services contact your Airtime i Circuit Switched Provider 01800 to Registration The TracPhone FB150 has Restart the terminal 01809 for data failed not yet been allowed to If the problem persists register for data services contact your Airtime i Packet Switched Provider 02000 to Satellite The signal from the Check the line of sight to 02009 signal weak satellite
120. to making the first call e Operating the system explains how to use the system e Using the web interface explains how to use the built in web interface of the terminal for configuration and daily use and describes the available menus and settings including advanced setup of interfaces Troubleshooting contains a short troubleshooting guide and explains how to update software It also describes the functions of the light indicator and the Reset button and explains the event messages that may show in the web interface Further it gives information on where to get help if needed e Conformity contains declarations of conformity for the TracPhone FB150 system Related documents The below list shows the documents related to this manual and to the TracPhone FB150 system Title and description Pocument number TracPhone FB150 Installation Manual 54 0644 Explains how to install the TracPhone FB150 terminal and antenna TracPhone FB150 Quick Reference Guide 54 0642 A short guide to the most important functions of the TracPhone FB150 system IP Handset User Manual 34 126059 Explains the features and functions of the IP handset The IP handset works as a standard IP handset but also serves as a user interface for the TracPhone FB150 system Typography In this manual typography is used as indicated below Bold is used for the following purposes To emphasize words Example Do not touch the a
121. trator user name and password for the terminal default admin and 1234 Then enter the PIN for the terminal Note that the menu item Enter PIN is only available if the terminal is waiting for a PIN Wrong SIM PIN Analog phone If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the SIM PIN was not accepted Check that you have the correct PIN and try again If a wrong PIN has been entered three times in the terminal you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long Dial the following lt PUK gt lt New PIN gt lt New PIN gt followed by or off hook key Entering the SIM PIN for the terminal 15 Chapter 2 Getting started Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by or off hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card IP handset After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with the SIM card for your terminal Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 dig
122. twork classification The network classification table is used to define which network devices IP addresses and or LAN ports are associated with which network user groups Thrane amp Thrane SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Port forwarding Network devices Network classification Network user groups PPPoE NETWORK CLASSIFICATION TABLE MAC address IP address LAN port Network user group CY gt Default group dd Changes to this page only take effect after reboot Setting up the interfaces 65 14 15 16 17 Chapter 4 Using the web interface Click Add to include Group 0 Bridge mode in the list Thrane amp Thrane SIGNALI 0000000 EDIT ENTRY DASHBOARD Enter values below or select a device from the list of known network PHONE BOOK devices to use that a template If a field is left empty R will be consdered a wild card MLSSAGLS MAC address p CALLS SETTINGS IP address J J LAN LAN port za Port forwarding Network user group Group 0 Network devices Apply Cancel Network classification NETWORK DEVICES Network user groups IP address MAC address Device Name PPPOE 192 168 0 2 00 18 F8 09 BD D4 device 0 Add 192 160 11 1 00 18 F8 09 09 06 d vic 1 Add Phone Select or type in the parameters you want to associate with your Group 0 MAC address If you want only a specific device MAC address to belong to Group 0 you can do one of the following e If th
123. untry code gt lt phone number gt followed by or off hook key Example To call KVH Europe in Denmark 45 45160180 from an analog phone dial 00 45 45160180 e Call from phone book or call log only IP handset e Enter the phone book of the IP handset scroll to the wanted number and press the off hook key or e press the off hook key from the main screen to display the latest calls in the call log Then scroll to the wanted number and press the off hook key again Note that this is the call log of the IP handset not of the terminal If there was an error establishing the connection refer to the Troubleshooting Guide on page 107 If you are using the IP handset the handset may show an error message Depending on the type of error the web interface may also show an error message See Viewing the Event list or the Event log on page 102 Using a phone 23 Chapter 3 Operating the system Receiving a call To be able to receive a call the phone must be connected to the relevant interface on the terminal By default any handset connected to the Phone interface or the LAN PoE interface will ring when the mobile number is called Note however that Standard must be selected when setting up the IP handset and the analog phone Refer to Configuring the Phone interface on page 70 and Enabling Disabling incoming calls to a connected IP handset on page 81 Call log Information of missed calls is stored in the call log of the termi
124. us Ready Registering etc for the system e Viewing the software version of the terminal e Entering the PIN and PUK for the terminal e Viewing active events e Viewing GPS status e Contacts e Inclusion of the terminal phone book not editable in the IP handset Contacts e SIP Session Initiation Protocol e Selecting viewing the SIP profile used for communication with the BGAN terminal In this chapter 21 Chapter 3 Operating the system Date and time e Possibility of using UTC time received from the BGAN satellite For further information see the user manual for the IP handset The web interface of the terminal The web interface is a built in web server for setting up and controlling the terminal using a connected computer with a browser No installation of software is required With the web interface you can Enter the SIM PIN for the terminal DASHBOARD page e start and stop data sessions e view information on calls to from the terminal e view status of the terminal and antenna e view properties of the terminal and antenna PHONE BOOK page e view and edit the phone book MESSAGES page e send and receive SMS messages CALLS page e view the call log outgoing received and missed calls and data SETTINGS page e set up the interfaces of the terminal e set up call services e upload software e set up network user groups requires administrator password e select the satellite to use fo
125. us Internet connection Select SETTINGS gt LAN gt Network user groups When you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 Default Enabled Router mode zj Changes to Status and Internet connection only take effect after reboot TCP7IP Dynamic IP address Static IP address IP Header compression APN Common SIM default Network assigned C User defined User name Password PROFILES Automatic activation Cancel 4 Select the type of Internet connection Enabled Disabled Jpaan INMARSAT COM C Enabled Disabled KE The Default group cannot be set to Bridge mode If you want to use Bridge mode you must use Group 0 see the previous section Setting up the interfaces 60 Chapter 4 Using the web interface e Router mode means the connection will be shared with other users and the NAT module of the terminal will make the necessary address translations Use this mode if one or more computers are connected using the LAN interface and the terminal should act as a router e No Internet access means no connection to the Internet is allowed Use this setting e g for the IP handset where an Internet connection is not required The external voice connection is still available this setting only affects communication over the Internet Also use this setting if you are going to use Group 0 to establish
126. use the On Off switch in the connector panel It normally takes one or two seconds for the terminal to switch on Power Switch Using the ignition system Normally the ignition function is not used in maritime installations Instead you may want to use the remote on off function described in the next section If you have connected the ignition system of your vessel to the I O connector you may leave the power switch in the on position and the terminal will switch on off when you start stop the engine of your vessel When the engine is stopped the terminal is in standby mode The standby current is max 15 mA when the ignition is off For information on how to connect to the Ignition pins in the I O connector refer to the installation manual for the TracPhone FB150 system You must set up the ignition function in the web interface For further information see Configuring the I O interface on page 85 Using a remote on off switch If an external switch is connected to the remote on off pins in the DC connector you may leave the power switch in the connector panel in the on position and use the remote switch to turn the terminal on and off When the remote switch is off the terminal is off However if you leave the power switch on the terminal in the on position you can always switch the terminal back on with the remote switch The standby current when the remote switch is off is max 2 mA For further information o
127. ware If you don t want to use airtime you can acquire the software from KVH save it on your computer and then connect the computer to the terminal To download the latest software from the Internet to the terminal do as follows 1 Make sure you have a connection to the Internet from your terminal 2 Open the web interface and select SETTINGS gt Upload from the left navigation pane r Thrane amp Thrane SIGNAL 0000000 DASHBOARD CHECK FOR SOFTWARE UPDATES PHONE BOOK Current software version MESSAGES Check for updates CALLS Latest available Not checked SETTINGS File size LAN Phone Common IP handsets UPLOAD SOFTWARE TO TERMINAL Discrete 1 0 Browse Upload Upload Satellite selection Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software from the Thrane amp Language Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing ADMINISTRATION software to your SAILOR 150 FleetBroadband HELPDESK If you have problems or questions with respect to downloading software or uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact SITE MAP your local Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp
128. work No transmission is allowed until the pin is deactivated You can configure pin 4 to Active low or Active high e Active low default Connect pin 4 to ground lt 1 2 V DC when it should be activated e Active high Connect pin 4 to ground lt 1 2 V DC When it should be activated disconnect it from ground Pin 5 8 Ignition input The ignition function can be used to turn on off the terminal by means of an external signal The external signal that triggers the ignition function can be either positive DC voltage or ground The ignition function uses pin 5 together with pin 8 DC in Connect the appropriate pin to the ignition switch as follows e Active high default Connect pin 5 permanently to ground Connect pin 8 to positive DC voltage 10 5 32 V DC when the ignition is on To switch off disconnect pin 8 from the positive DC voltage e Active low Connect pin 8 permanently to positive DC voltage 10 5 32 V DC Connect pin 5 to ground lt 1 2 V DC when the ignition is on To switch off disconnect pin 5 from ground Pin 6 Ground Non configurable Pin 6 can be used as an external connection to ground Pin 6 is connected to ground inside the terminal Pin 7 DC output Non configurable Pin 7 can be used as a DC output The voltage on pin 7 is 9 15 V and the output can supply up to 50 mA Pin 7 can be used as power supply to a relay ringer or similar Setting up the interfaces 84 Chapter 4 Using the web
129. z Control connections from IP handset ALLOW AT COMMANDS ON Changes to AT command permissions only take effect after reboot LAN interface yes Apply Cancel 2 For each item under ALLOW USERS TO select e yes to allow access or e no to block access to the settings Change general settings means change the settings on the SETTINGS main page that is enabling disabling the L Band interface Control connections from IP handsets means to start stop data sessions using the IP handset Administration 98 Chapter 4 Using the web interface 3 At ALLOW AT COMMANDS ON select e yes to allow the use of AT commands on the LAN interface or e no to block the use of AT commands on the LAN interface E gt This setting does not take effect until the terminal is restarted AT commands are low level commands used to control modems in this case the TracPhone FB150 terminal They are typically used during service and maintenance or when troubleshooting the terminal 4 Click Apply The settings to which access is denied are now greyed out for the non administrator user Administration 99 Chapter 4 Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location gt We recommend using a static external IP address for the terminal in order to provide easy access to the terminal For information on how to set up a static IP address refer to s

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