m/material - User Manual
Contents
1. Main Screen In the Return Material tile on the main screen you can access predefined search processes In the tile there is a list of the possible status Press one to display all returns that have this specific status Click on Return Material to enter the Advanced Search Return Material Open Closed All You can also access the Advanced Search by clicking Return Material in the navigation panel Home Material Supply Return Materiak n Repair Contract Data New Memos Watch List Return Material Search You can combine search keys with the Advanced Search to limit the number of search results e g Material Removal Location Air Waybill Return Material Quick Search B Search o Advanced Search FLY M Reference No LHT Reference No Part No Description Open Return Material Received Serial No Status A C Registration Removal Location Removal Date from fa to im ATA Chapter E ae Receiving Date from to fal Air Waybill lad Search Reset Page 32 of 40 In the Search Results you may enter the Return Shipment Details by clicking the LHT Reference No or switch to the Material Details by clicking on the part number Search Results 1 4 FLY M a LHT d eoe bs ba Receiving Refe oe nes NT Material Description Manufacturer Serial No ATA Qty A CReg Rem Date Air Waybill Date Stati 123456 7 87654321 321000M03 SIDE STICK TRANSDUCER S XXX 13XX2. Repair Search You can combine search keys with the Advanced Search to limit the number of search results e g Part Serial No and A C Type Repair Quick Search f search Advanced Search LHT Reference No FLY M Repair Order No Part No Description ATA Chapter Serial No A C Type Status just received Start Repair Process from ial to B ifl repair in progress 3 subcontracted Estimated Return from fal to il shipping outbound End Repair Process from to al Air Waybill lad Search Reset Page 29 of 40 In the Search Results view you can access further details of your repair order by clicking the LHT Reference No Search Results 1 4 gt Extended View LHT 2 d Estimated FLY M Order No4 a Material Serial No Qty Start ae A C Type Status Remark Doc FLY M 123 87654321 40 620540 103 622XX 3 09 Nov 2012 26 Dec 2012 A320 closed A For more displayed information in the results table e g AWB Scheduled Return Dates etc press Extended view Extended View You may further download the available documents for your selected repair order by clicking i Repair Details In the Repair Details you may enter different tabs depending on the status of your repair order Repair Order Memo Workshop Shipping Repair Order Repair Order summarizes basic details related to the material e g Description Serial No ATA Chapter Memo You can find answers of the LHT customer service In
3. Open the dropdown list to make a selection Handover Infor Price per FLY M Reference PO iti Total Location mation mamiy Unit a Number FRA d 7 125 00 EA x EUR XAA EUR A AX EXAMPLE 7 125 00 EA now available 10 000 00 EA fon request 7 125 00 EA now available 2 875 00 EA on request Now available order only the available quantity On Request request the whole quantity Now available on request order the available quantity and further order the remaining quantity on request The according order will be split in 2 separate orders in the following order step by clicking on next You may edit the details of a single line item by selecting Page 12 of 40 A window opens and enables you to edit the details of one specific line item To open the different layers within the window click the arrow A Material DK100 Priority AOG CRIT A CRIT B REPLN CCo Handover Location and Date 04 May 2013 22 00 in FRA latest Contract 06 May 2013 16 00 in FRA latest Contract 11 May 2013 16 00 in FRA latest Contract 14 May 2013 in FRA latest Contract 14 May 2013 in FRA latest Contract You may either choose your requested delivery date by clicking on one of the priorities or enter your individual requested delivery date Requested Delivery Date 13 MAY 2013 18 00 im Corresponding Priority REPLN in FRA and Handover Location Final Destination Details L FRA FLY M Rh
4. C amp E 24 2400 N N N 1 0 M de DK120 DUKANE ULB UNDERWATER LOCATOR BEACON LRU 31 313355 01 N Y N 1 0 EA e CORPORATION DK120 ULB ulb rfo 31 31 N ON N 1 0 EA de e You may adjust the quantity in the input field and select the following button to add the material to your Cart is If you want to order a single part number in a fast way select the following button to start an order via the Fast Lane The Material Data tab is shown by default The numbers in brackets behind the tabs headlines inform you how many results have been found in the particular category You can easily change the views by selecting the concerning tab Search pkio D search Material Data 1 Material Supply 9 Return Material Repair Material Details With a click on the part number you switch to the Material Details of the part You can find all necessary information about the part in this section Search xi00 B search Material Data 1 Material Supply 9 Return Material 0 Repair 0 Search Results Material Material Manufacturer Description ee ATA IPC Loc DK100 DUKANE ULB UNDERWATER LOCATOR BEACON LRU 31 313355 01 CORPORATION Page 5 of 40 In the Material Details you can select between different tabs Material Details DK100 wa Master Data Interchangeability Homebase Data Contract data Related Transactions Master Data provides you with general material information e g manufacturer or if the material i
5. Reference PO Number must be a unique reference in case of LRUs are mandatory The Event Number can be filled in for your comfort You may use the event number to track all orders which are related to one specific maintenance event All input fields except Requested Date are equipped with an autocomplete function If your chosen material is a C amp E material you can also adjust the quantity After entering all necessary information please refresh to gain access to priorities other than REPLN replenishment Refresh Priority amp Handover Location The requested delivery date can be entered manually via the Datepicker or by selecting your desired priority directly TJ r KY Refresh Priority Handover Location and Date AOG 06 May 2013 12 00 in FRA latest Contract CRIT A 06 May 2013 14 00 in FRA latest Contract CRIT B 07 May 2013 10 00 in FRA latest Contract REPLWN 10 May 2013 in FRA latest Contract CCO 10 May 2013 in FRA latest Contract When hovering over the blue underlined Contract a tool tip provides you with detailed contract information regarding the different priorities Priority Handover Location and Date AOG 06 May 2013 12 00 in FRA latest Contract CRIT A CRIT B Shipping priority REPLN Supply time h Measured until Coco Incoterm Incoterm destination alle Werke Germany Handover location FRA Page 17 of 40 Alternative Order Type The dropdown list enables you to select between your
6. can submit a question or remark related to your material order as a new memo to the LHT customer service Submit New Memo Memo Regarding Material Request Material Request Supply Shipping Interchangeability Component Data C amp E Material Quote Document Memo You can select a subject in the dropdown menu and upload documents if necessary To upload a document press the Browse button Select your document and upload it by pressing the Open button You can upload several documents After uploading the document successfully the file s name is displayed Document your_upload txt x Page 26 of 40 To submit the new memo press Add Memo i Add Memo Shipping Shipping displays the delivery details of your material order The displayed information depends on the status of the order Numerous timestamps keep you informed throughout the complete shipping process To download AWB or Proforma Invoice documents press p Interchangeability In the Interchangeability tab you can find information when a requested part had to be interchanged The requested and the shipped part are indicated and all interchangeability documents can be downloaded by pressing the corresponding link Component Data Component Data provides information on component details such as flight cycles and flight hours You may download Workshop Reports or Component Certificates by clicking px Confirm Receipt In order to ensu
7. 27 1 07 Mar 2012 020 1234567 20 Feb 2012 mate To download available documents for your selected return shipment click on ER Return Shipment Details In the Return Shipment Details all relevant information of the return shipment are displayed Back to top Page 33 of 40 11 Contract Data Overview Your individual contract information can be accessed via Contract Data in the navigation panel on top of the main screen Home Material Supply Return Material Repair Contract Data New Memos Watch List You may select your Pool Positive List your C amp E Contract Information or your C amp E Material List Contract Data Pool Positive List C amp E Contract Information C amp E Material List Pool Positive List The search function of your Pool Positive List offers different search keys to limit the number of results e g Material and A C registration In the Search Results you can access the Material Details by clicking on the part number In the Material Details you can start a pool order via Cart or Fast Lane aw aT w Add to cart C amp E Contract Information According to your contract with LHT you can find information regarding your replenishment interval your Terms and Conditions and your Handling Charges for C amp E material orders You can download your Terms and Conditions by clicking the concerning icon a C amp E Material List You can add the material from your C amp E Material List to your Cart or start
8. RATION ULS UNDERWATER LOCATOR BEACON DK10U AIRBUS STANDARD WIRE SIZ wire size10 You can continue by pressing enter or selecting Search The autocomplete function suggests a list of possible matches for your search If you see the part number you are looking for you can select it with arrow up and down and start your search by pressing enter In addition to part number and material description the search within Material Supply also examines the attributes event number your reference number and the LHT request number The search in Repair and Return is also performed in the attribute s AWB outbound your reference number and the LHT request number Wildcard Search If you type in the first character or word onward e g using the search term DK1 you need to use a wildcard or and the search will let you find DK100 but not FO252DK1201 You may use two wildcards to search the whole part number and or fragments of the material description e g searching for DK1 or DK1 will let you find FO252DK1201 You may use either or as wildcards Page 4 of 40 Search Results View In the search results view you can fill your Cart or start a Fast Lane order You may further click on the part number to access all material information such as interchangeabilities or flags for heavy and or dangerous goods Material Material Manufacturer Description Type ATA IPC Loc HG DG PMA Price per Unit Qty Unit DK12 NEXANS FRANCE WIRE WIRE DK12
9. XX example example de AOG Desk AOG Desk 5 2 49 40 5070 XXXX Order Material List Upload Repair New Memos example example de File ee Open Jan 15 2013 Customer Remarks Browse In process Jan 9 2013 UPDATE Shipping in progress Jan 9 2013 Customer Remarks Closed Jan 9 2013 UPDATE il Al Dec 20 2012 UPDATE Inquiry Watch List Example 01 Shipment in Progress Example 02 Shipment in Progress Example 03 Cancelled by LHT Example 04 Fulfilled Example 05 Processing at LHT Page 1 of 40 2 Basic functions Overview m material offers some basic functions that can be used in different modules Change Sorting The search results are displayed in a table in which you can change the sorting to have a better overview A click on a certain column headline will result in an ascending sorting clicking on the column headline again will result in a descending sorting Manufacturer Download displayed information To download the displayed information as PDF or Excel file select the concerning icon 1 El Page 2 of 40 Datepicker To select a date enter the date into the input field format DD MM YYYY or use the calendar The Datepicker appears June 2013 Today wk Mon Tue Wed Thu Fn Sat Sun 22 1 2 23 3 4 5 6 7 g 24 10 11 12 13 14 15 16 25 17 18 19 20 21 22 23 20 24 25 26 27 29 30 Select date Dates in the past are displayed in grey and cannot be selected For customers with agreed
10. Y WINDSHIELD SHF 001T 0 8BS Selec Open the dropdown list and select your desired manufacturer SHF 001T 0 8BS Selec SHF 001T 0 8BS Select SHF 001T 0 8BS SOCKET 5 IVS SYS SEAT TO SEAT HARNE MATSUSHITA ELECTRIC CORP SHF 001T 0 8BS SOCKET Socket ELECTRONIC CABLE SPECIALISTS INC Unknown Material Material which could not be recognized is marked red UNKNOWNISS Request as unknown material You may order it as an Unknown Material From this point there is no differnce to the regular Order Process Back to top Page 22 of 40 8 Material Supply Overview The Material Supply feature provides you with an overview regarding the status of your material orders Material Supply Main Screen In the Material Supply tile on the main screen you can access predefined search processes concerning the status of your material orders In the tile there is a list of the possible status Press one to display all orders that have this specific status Click on Material Supply to enter the Advanced Search Material Supply Processing at LHT Preparing for Shipment Shipment in process storno Closed You can also access the Advanced Search by clicking Material Supply in the navigation panel Home Material Supplyi n Return Material Repair Contract Data New Memos Watch List Page 23 of 40 Material Supply Search You can combine search keys with the Advanced Search to limit the number of search resu
11. a Fast Lane order With a click on the part number you access the Material Details The number of results can be limited by searching for an A C registration Back to top Page 34 of 40 12 New Memos Overview With the New Memos feature you can monitor your communication with the customer service of Lufthansa Technik Click on New Memos in the tile on the main screen to access your list of unread memos or click on New Memos in the navigation panel The tile displays the 5 most recent memos Click one of the displayed memos to access the corresponding Repair or Material Supply details New Memos Jan 15 2013 Customer Remarks Jan 9 2015 UPDATE Jan 9 2013 Customer Remarks Jan 9 2015 UPDATE Dec 20 2012 UPDATE List of Unread Memos In your list of unread memo you may access the Repair or Material Supply Details by clicking your reference or the LHT reference You will always find read memos in the corresponding memo tab of your order details Furthermore you may enter the material details of the related part by selecting the part number New Memos Module FLY M Ref No LHT Ref No Part No Material Supply 1234 56 12345678 NSAS5414N2 In the list you can mark a memo as read click To mark a read memo as unread click To remove a memo from the list press x Back to top Page 35 of 40 13 Watch List Overview The Watch List assists you in monitoring selected material orders You can access your Watch List
12. al DELO PH DK10 DKLOO DKLOU lal Order MFR Description NEXANS FRANCE WIRE WIRE DK10 DUKANE CORPORATION ULE UNDERWATER LOCATOR BEACON AIRBUS STANDARD WIRE SIZ wire sizei0 Fast Lane Order Form Enter the order details to submit your order Fast Lane Requested Material DK100 DUKANE CORPORATION ULB UNDERWATER LOCATOR BEACON Quantity 1 00 EA A C Registration NO A C REG ONLY REE Requested Destination CGN Event No FLY M Reference PO Number Requested Delivery Date Corresponding Priority and Handover Location Your Contract Order Type o Refresh Please refresh for your contract data Priority Handover Location and Date AOG 24 Apr 2013 03 00 in FRA latest Contract CRIT A 25 Apr 2013 15 00 in FRA latest Contract CRIT B 30 Apr 2013 15 00 in FRA latest Contract REPLN 03 May 2013 in FRA latest Contract CCO 03 May 2013 in FRA latest Contract You may either choose your requested delivery date by clicking on one of the priorities or enter your individual requested delivery date 03 MAY 2013 18 00 a REPLN in FRA Pool Pool a Submit More Options as Your Delivery Address FRA FLY M Attn Your recipient Rhein Main Airport Gate XX Bldg XXX 60549 FRANKFURT MAIN DE 06 Our Handover Location Page 16 of 40 You may enter an A C registration which allows you to access priorities other than REPLN The Requested Destination and the
13. available order types Pool material is automatically recognized and preselected as Pool Pool Pool For Non Pool and Contract Clarification material you may choose between Loan Purchase 1 1 Exchange or Pool Request Loan Ea Contract Clarification Purchase 1 1 Exchange Complete your Order If you choose the order type Purchase Loan or 1 1 Exchange the order will be set to on request and you will receive an offer from your customer service When you purchase C amp E material via the Fast Lane you have to agree to the legal terms of Lufthansa Technik by enabling the checkbox For details click on Terms and Conditions Selecting Maybe subject to additional Handling Charges according to your contract will provide you with information concerning Handling Charges Your Contract CAE Purchase on request Total price X XX EUR Maybe subject to additional Handling Charges according to your contract W FLY M hereby confirms that he has a valid agreement with Lufthansa Technik AG or Lufthansa Technik Logistik GmbH or Lufthansa Technik Logistik Services GmbH and to the extent possible agrees that the purchase of the items will be subject to the respective agreement In case no such valid agreement exists Customer agrees that the purchase will fully or partially be subject to the General Terms and Conditions of Lufthansa Technik Logistik Services GmbH in its most recent version Page 18 of 40 You may press S
14. by clicking in the tile on the main screen or the button in the navigation panel on top of the main screen The tile on the main screen displays the Top 5 orders on your Watch List sorted chronologically by status changes and their current status Click one of the orders to access the Material Supply details Watch List Example 01 Shipment in Progress Example 02 Shipment in Progress Example 03 Cancelled by LHT Example 04 Fulfilled Example 05 Processing at LHT Your Watch List In your Watch List you may access the Material Supply Details of every order by clicking your Reference No or the material details by selecting the part number of an order Watch List FLY M Reference _ LHT Reference Pos Pro Material Description No No A12345 0 ae i CRITB gt 642 0102 203 Transfer No Step Add Material Orders to your Watch List You can add material orders to your Watch List by selecting the following button in the search results of the Material Supply module You may further add orders in the tab Request of the Material Supply Details Add to Watch List Page 36 of 40 iin Remove Material Orders from your Watch List the search results of the Material Supply module You can remove material orders from your Watch List by selecting the following button in Remove from Watch List You may further remove orders in the tab Request of the Material Supply Details Back to top In your Watch List you can remove material
15. consolidated shipments for C amp E material the specific date is highlighted in blue For REPLN orders only the next possible consolidated shipment date can be selected June 2015 Today wk Mon Tue Wed Thu Fri Sat Sun 22 2 1 23 3 4 5 s gt o 24 10 11 12 13 14 15 16 25 17 18 19 2B 22 23 26 24 25 26 27 28 29 30 Time 18 00 Select date Back to top Page 3 of 40 3 Search Overview The search bar enables you to perform a simultaneous search through the material catalogue of LHT all your material orders return shipments and repair orders It is also the starting platform for all material orders you do not enter via the Fast Lane or the List Upload Functionality The search within the material catalogue and all other modules scans part numbers and material descriptions with the exact search term Searching for the part number or one of the words in the material description e g DK100 ULB or LOCATOR will let you find the part number DK100 ULB UNDERWATER LOCATOR BEACON If you type in the first character or word onward e g using the search term DK1 you need to use a wildcard or and the search will let you find DK100 but not EO252DK1201 You may use two wildcards to search the whole part number and or fragments of the material description e g searching for DK1 or DK1 will let you find FO252DK1201 Search x10 B search PN MFR Description DK1i0 NEXANS FRANCE WIRE WIRE DK10 DK100 DUKANE CORPO
16. d red UNKNOWNIS37 Request as unknown material Order Unknown Material To order an Unknown Material click on the link to specify the material in the opening window Specify unknown material UNKNOWN1337 Upload IPC Details Description IPC Loc Remark g Apply Cancel The IPC Details have to be uploaded All other details facilitate the processing of the Unknown Material You may upload TIFF TXT GIF Word RTF Excel and JPEG Files as well as Outlook items If you try to upload a different file format you will receive the following error message gJ Please use only the following file types tiff txt msg gif doc rtf xls jpg pdf After uploading and entering the necessary information you may continue by selecting Apply The Unknown Material has been added to your Cart Page 40 of 40
17. ein Main Airport Gate XX Bldg XXX 60549 FRANKFURT MAIN DE 06 Y Forwarder Handover Location Details L FRA FLY M Rhein Main Airport Gate XX Bldg XXX 60549 FRANKFURT MAIN DE 06 Forwarder Account Number Serial On Serial Off A C Registration Removal Date fal Your Contract Pool Order Type Purchase v If you choose the order type Purchase the order will be set on request and you will receive an offer from your customer service FLY M Reference PO Number EXAMPLE Additional Part Information Please provide here additional information on your requested part no Your customer service at LHT will consider this information when processing your order Please be aware that this might create a New Entry ap Component Change Information CCI ID For LRUs and C amp Es you may Change the priority and or the requested date Switch back to 1 Order Details to edit the final destination of your material order Edit the handover location for this line item Add a forwarder and account number for this line item Page 13 of 40 In case of LRUs you may further Enter a special transport for AOG requests Please specify your designated type of special transport e g On Board Courier OBC or Equipment in Compartment EIC As all costs related to the special transport are at the expense of the customer please indicate the maxi
18. ent tabs depending on the status of your order Request Memo Shipping Interchangeability Component Data Request The Request tab displays all details related to the actual order such as specific material details or general order details On the bottom of the page the displayed buttons enable you to proceed in different ways Add to Watch List Contact Update Request m New Request Cancel Request If you want to monitor the shipping progress of your selected material order press the Add to Watch List button As long as the status of your order is Processing at LHT you can cancel or update single line items of your order Page 25 of 40 Select the Cancel Request button and confirm the cancellation in the pop up window Canceling an order cannot be undone Cancel Request Do you really want to cancel this request The cancellation can not be undone Cancel Request Back When updating just one line item of your order press the Update Request button and adjust the order details in the Fast Lane If you want to add additional information press More Options to enter the normal order process The New Request button copies the order information of the current order and starts a new order in the Fast Lane with the same order details e g part number quantity A C registration Memo You can find answers of the LHT customer service in the Memo tab of your order or under New Memos on the main screen At the bottom of the page you
19. he Cart the bracketed number behind the Cart button indicates how many items are in your Cart Note Adding items to your Cart does not bind you to order them Before you start an Order Material Process by selecting the Order button you can remove individual items from your Cart Your Cart will be emptied after a logout Change Quantities You may change quantities in your Cart by entering a different number in the quantity column of the specific material For units other than each you can specify the quantity with accuracy up to two places after the decimal point When you try to enter an invalid quantity e g 1 001m of cable the colored area indicates an invalid input and the following error message will appear when you try to start the order amp Please check the red marked items before continuing The quantity of ordered LRUs may not exceed 9 Unknown Material needs to be specified After correcting the marked fields you may proceed by selecting Order again Remove Items To remove items from your Cart just press the remove button in the corresponding row we To remove all items at once click on the Empty Cart button Empty Cart Page 7 of 40 Unknown Material Material which is not recognized from an uploaded list is marked red UNKNOWNISS3 Request as unknown material You may order it as an Unknown Material Order Pressing the Order button will start the actual order process and refer you to the Order Detai
20. ined Contract a tool tip provides you with detailed information regarding the contract details for all different priorities Page 10 of 40 Ls e Ky Refresh Priority Handower Location and Date AOG 06 May 2015 12 00 in FRA latest Contract CRITA om DL J J Shipping priority REPLN Supply time h Measured until CRIT B CCO Incoterm EXW Incoterm destination alle Werke Germany Handover location FRA After entering all necessary information press Next to proceed E next Page 11 of 40 2 Shipping Details 1 Order Details 2 Shipping Details 3 Check Order 4 Order Completed In the Shipping Details all items in your Cart are displayed and grouped according to your contract with Lufthansa Technik You may remove items from your order modify the order details of a specific line item or check Handling Charges in case of a C amp E purchase Handling Charges Note LRUs must have unique references in this step you are asked to assign unique references if not done so far Issues concerning your order are indicated by the following icon i d Hovering over the icon displays the issue Handover Infor n Price per FLY M Reference PO itity Total i Location mation duan Unit be Number FRA i 20 00 EA EUR XXX EUR XX YX EXAMPLE 4 Notes i Order is on request Material is not available If your ordered quantity for a C amp E purchase is not fully available you can choose between 3 options
21. ls form Order See Order Material Step by Step for further information Back to top Page 8 of 40 5 Order Material Step by Step Overview The starting point for all material orders you do not enter via the Fast Lane is the Cart The order process is structured into four steps 1 Order Details 1 order Details 2 Shipping Details 3 Check Order 4 Order Completed In the first step you have to enter the order details for all items in the Cart An A C registration must be entered in order to gain access to priorities other than REPLN replenishment The Requested Destination and your Reference PO number as well as the Requested Delivery Date are mandatory information The Event number can be filled in for your comfort You may use the Event number to track all orders which are related to one specific maintenance event You may enter new missing or additional information directly Press New A C Reg to enter an unknown or new A C registration via New Location you may add a new final destination which is not registered by LHT to create an additional contact for this current order press Additional Contact Furthermore you can generate unique references automatically Enter your reference prefix and enable the checkbox m material will generate the suffix for every line item of your order For example if you enter a prefix ABC m material will generate the references ABC 001 ABC 002 etc If you do not indicate a prefi
22. lts e g Material and A C registration Material Supply Quick Search lad Search Advanced Search FLY M Customer Reference Event No Priority Status Processing at LHT Preparing for Shipment Shipment in Progress Fulfilled Part No Manufacturer Description Destination E E A C Registration 40 A C REG ONLY REPLN AJC Type LHT Request No Requested Delivery from fal to El Request Submitted from a to inl lad Search Reset In the search results view you may click on either your Request No or the LHT Request No Pos to switch to the Material Supply Details Search Results 240 4 FLY M Request No LHT Request No Pos Priority Material Price Oty Reg 1234 12 12345678 1 CRIT A 20662155 m 1 0 EA You may download the available documents for your selected order or add the material order to your Watch List om Page 24 of 40 Cancel Requests Furthermore you are able to cancel several orders at the same time To do so enable the checkbox in the corresponding rows and select the Cancel button at the bottom of the page You may further select all displayed requests at once by enabling the checkbox at the bottom Material Supply Details In the Material Supply Details the current status of your material order is colored yellow in the status bar on top of the page Processing tT Preparing for Shipment Shipment in Progress Fulfilled You can switch between the differ
23. m material User Manual User Manual Table of contents Introduction Basic functions Search Your Cart Order Material Step by Step Order Material Fast Lane Order Material List Upload Material Supply Repair 10 Return Material 11 Contract Data 12 New Memos 13 Watch List 14 Contact 15 Unknown Material a a ih eae a 1 Introduction m material is the manage mM web application to manage all aspects of your component contract with Lufthansa Technik You can monitor your material orders through the whole Supply process starting with searching for parts entering the material order and ending with you confirming the receipt of the ordered material m material is designed to Support you as much as possible in entering new material orders requesting quotations and interacting with Lufthansa Technik in case of questions You may also order consumables and expendables C amp E material This user manual covers all modules of m material Depending on your contract you might not see all of them You can navigate by using the hyperlinks in the table of contents 3 m material Home Material Supply Return Material Repair Contract Data New Memos Watch List Search E search Go to cart 0 Order Material Fast Lane Material Supply Return Material Material Processing at LHT Open il Order Preparing for Shipment Closed Shipment in process All Stormo Closed Customer Service AOG sk 49 40 5070 XX
24. mum amount you will accept without further inquiry by the LHT customer service Modify your reference PO number for Purchase Orders Add additional part information You may enter further information about your requested part number e g requirements regarding a specific software version or a special modification program version Add Component Change Information CCI for further information of the LHT customer service This data does NOT replace the information you enter in m jobcontrol components Change the order type Pool Loan Purchase 1 1 Exchange If you choose the order type Purchase Loan Pool Request or 1 1 Exchange the order will be set to on request and you will receive an offer from the Lufthansa Technik customer service 3 Check Order 1 Order Details 2 Shipping Details 2 heck order Se A Check Order allows you to examine the details of your material order e g price or quantities before submitting it Depending on your individual contract you may have to upload a purchase order when placing material orders which exceed a predefined amount The PO Upload helps to avoid delays in the delivery process as no further contact regarding the purchase order with the LHT customer service is necessary You may click the following icon to upload a purchase order if necessary i When a C amp E purchase is part of your material order you have to agree to the legal terms of Lufthansa Technik For detail
25. on If you do not provide your reference you will have to provide them after uploading the list to m material If you do not provide a quantity it will be set to 1 A B 1 Material Part Number Quantity Customer Reference PO Number 2 DOOR MIRROR 3MM JADE 5 42 1337 3 DK10 2 42 9001 5 Save the file and press the Browse button in the List upload tile on the main screen Depending on your browser an upload dialog will appear Organize New folder zr Favorites a Ml Desktop E your_request xls 23 10 2012 09 46 Microsoft Excel 97 23 KB mi Downloads El Recent Places Mame Date modified Type Libraries Documents a Music E Pictures E Videos jE Computer S Local Disk C Sa Local Disk D Filename your_request xls All Files Select your order and upload it by pressing the Open button After uploading the file successfully the file s name shows up in the tile Order Material List Upload File your _request xls I Add to cart Select the Add to Cart button to continue your Cart will open automatically Page 21 of 40 Specify Manufacturer In some cases you are asked to specify the manufacturer of a material you tried to upload If you have no special requirements regarding the manufacturer choose any to proceed Material with the same part number is usually interchangeable even if the manufacturers are different Cart Material Manufacturer Description 2315M 20 3 KAA BLADE BLADE ASS
26. orders by pressing Page 37 of 40 14 Contact Overview On the right hand side of the main screen you can find Contact and Hotline Information Contact details telephone e mail for general and AOG issues are displayed in the tile For customers with a C amp E contract an additional C amp E contact is indicated You may further send an email within m material to your individual customer service contact To do so just click inquiry Customer Service AOG Desk 49 40 5070 KAAM example example de AOG Desk AOG Desk 49 40 5070 XXXX example example de Inquiry Page 38 of 40 Add Inquiry By clicking on inquiry past inquiries are listed and you have the possibility to add new ones To add a new inquiry select a subject upload documents if necessary and enter your question or remark Add Inquiry Inguiry Regarding Repair Capability Contract Issue MRO Offer Invoice Claim Other Document upload Inquiry o 1024 To upload a document select the Browse button After entering your inquiry select Add inquiry E add inquiry Back to top Page 39 of 40 15 Unknown material Overview Material that could not be found in the material catalogue of Lufthansa Technik via the Search can be requested as an Unknown Material No Results Found Click here to request UNKNOWWN1337 as unknown material If you try to add an Unknown Material to your Cart via the List Upload the item in your Cart is marke
27. re accuracy and quality in our supply processes we kindly ask you to confirm the receipt of the deliveries You can enter the Confirm Receipt module via Material Supply in the navigation panel Material Supply Page 27 of 40 A list of all materials which are not confirmed yet is displayed oe LHT Request ee E s Confirm Your Reference Event number No P Priority Part Reg Dest Status Receipt Date Receipt EXAMPLE1254 EXEMPLUM1234 CRIT B gt BACRISBASDS HAM DELIVERY_IN_ PROGRESS ial Pal EXAMPLES6 78 EXEMPLUM5678 AOG DIN1475 3X28 LBC DELIVERY_IN_PROGRESS m fa To confirm a receipt you have to enter the receipt date You may manually enter a date in the format 01 NOV 2013 or use the Datepicker to select a date Confirm the receipt by clicking Back to top Page 28 of 40 9 Repair Overview The Repair module provides you with an overview regarding the status of your repair orders Repair Main Screen In the Repair tile on the main screen you can access predefined search processes concerning the status of your repair orders In the tile there is a list of the possible status Press one to display all orders that have this specific status Click on Repair to enter the Advanced Search Repair Open In process Shipping in progress Closed All You can also access the Advanced Search by clicking Repair in the navigation panel Home Material Supply Return Material Repair cm Contract Data New Memos Watch List
28. s click on Terms and Conditions Then enable the checkbox W FLY M hereby confirms that he has a valid agreement with Lufthansa Technik AG or Lufthansa Technik Logistik GmbH or Lufthansa Technik Logistik Services GmbH and to the extent possible agrees that the purchase of the items will be subject to the respective agreement In case no such valid agreement exists Customer agrees that the purchase will fully or partially be subject to the General Terms and Conditions of Lufthansa Technik Logistik Services GmbH in its most recent version Page 14 of 40 Press the Submit button to finish your order wl Submit 4 Order Completed 1 Order Details 2 Shipping Details 3 Check Order 4 order completed After submitting your order the following message is displayed f Your order has successfully been forwarded to Lufthansa Technik The LHT Reference No is displayed immediately LHT Reference No 12345678 Back to top Page 15 of 40 6 Order Material Fast Lane Overview The Fast Lane feature allows you to order a certain LRU or a specific quantity of one C amp E material in a fast and easy way by shortening the normal order process Start Fast Lane Main screen Start by typing the requested part number into the Fast Lane search bar on the main screen the autocomplete function will suggest matching part numbers Choose the designated part by selecting it and press Order Order Material Fast Lane Materi
29. s specified as a heavy good Interchangeability groups and displays parts which are fully one way or conditionally interchangeable with the part you are searching for You may download corresponding documents for every interchangeable material by selecting Bo Homebase Data indicates information on your homebase allowance Contract Data displays information on your contractual situation regarding the selected material Related Transactions offers you the possibility to switch to the search results of either Material Supply Return Shipment or Repair In all tabs you may add the material to your Cart or start a Fast Lane order i Start Fast Lane wl Add to cart Unknown Material A material that cannot be found in the material catalogue of Lufthansa Technik can be ordered as an Unknown Material No Results Found Click here to request UNKNOWN1337 as unknown material Back to top Page 6 of 40 4 Your Cart Overview The Cart feature is designed to simplify the management of multiple orders and allows you to request up to 150 different LRUs and C amp E materials at the same time for one A C registration or no A C replenishment and one final destination With List Upload Search or Pool Positive List you can add items to your Cart Further you can remove them change quantities and start the actual order process in your Cart You can access your Cart by selecting Go to Cart gt Go to cart 3 After adding items to t
30. the Memo tab of your order or under New Memos on the main screen At the bottom of the page you can submit a question or remark related to your material order as a new memo to the LHT customer service Submit New Memo Memo Regarding Material Request Material Request Document supply Shipping Interchangeability Memo Component Data CRE Material Quote Page 30 of 40 You can select a subject in the dropdown menu and upload documents if necessary To upload a document press the Browse button Select your document and upload it by pressing the Open button After uploading the document successfully the file s name is displayed Document your_upload txt x To submit the new memo press Add Memo ii Add Memo Workshop Workshop contains detailed information on the workshop process as soon as the repair has been started Shipping The Shipping tab displays the available forwarder time stamps as soon as the shipping process has been started You may further download related documents AWB Proforma Invoices i Component Data Component Data provides information on component details such as flight cycles and flight hours Additionally workshop reports component certificates and or ident tags can be downloaded cm Back to top Page 31 of 40 10 Return Material Overview The Return Material feature provides an overview about all your return shipments to Lufthansa Technik Return Material
31. ubmit to proceed or More Options to enter the normal Order Process where you can modify your order e g add a forwarder Your Contract Pool Alternative contract selection Pool More Options Submit Order Completed Your order has been completed af Your order has successfully been forwarded to Lufthansa Technik The LHT Reference No is displayed immediately LHT Reference No 12345678 Back to top Page 19 of 40 7 Order Material List Upload Overview The List Upload enables you to upload your material orders as Excel or CSV files directly into your Cart instead of adding every single item manually Download Template Order Material List Upload File ee eS AGG CO Loar You can download an Excel template by selecting the paper clip icon Using the template ensures the correct recognition of your order N Depending on your browser a dialog to start the download will appear What do you want to do with listUploadTemplate xls Size 22 5 KB Type Microsoft Excel 2003 From gt Open The file won t be saved automatically gt Save gt Save as Cancel You may save the file for future orders Page 20 of 40 List Upload Open the file in your spreadsheet application and edit it The headlines have to correspond with the template to ensure the correct recognition of the upload The part number is a mandatory information Quantity and your reference are optional informati
32. x m material generates the references in the format YY MM DD HH MM 001 YY MM DD HH MM 002 etc Page 9 of 40 A C Registration po A C REG ONLY REPLN New A C Reg Requested Destination New Location Additional Contact Event No FLY M Reference PO Number E Generate unique reference als es EJ Refresh Priority Handover Location and Date AOG 06 May 2015 12 00 in FRA latest Contract CRIT A 06 May 2013 14 00 in FRA latest Contract CRIT B 07 May 2013 10 00 in FRA latest Contract REPLW 10 May 2013 in FRA latest Contract CCO 10 May 2013 in FRA latest Contract You may either choose your requested delivery date by clicking on one of the priorities or enter your individual requested delivery date Requested Delivery Date 49 May 2013 18 00 im Corresponding Priority REPLN in FRA and Handover Location Back lad Next Submit Cancel After entering all necessary information please refresh to gain access to priorities other than REPLN replenishment re Refresh The requested delivery date can be entered manually with the Datepicker or by selecting your desired priority directly ALS n J Refresh Priority Handover Location and Date AOG 06 May 2015 12 00 in FRA latest Contract CRIT A 06 May 2013 14 00 in FRA latest Contract CRIT B 07 May 2013 10 00 in FRA latest Contract REPLWN 10 May 2015 in FRA latest Contract CU 10 May 2015 in FRA latest Contract When hovering over the blue underl
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