Provider Portal User Guide - Early Learning Coalition of Broward
Contents
1. Before signing the form please read the document fully and enter any applicable information into the fields Then click the By Electronic Signature box 4A By Electronic Signature Signature of Authorized Provider Representative Print Name and Title 24 When you are finished select the Save Changes button 25 If any fields were missed a window will be displayed asking you to complete the required fields 26 This will bring you back to the Agreement Details Screen 27 Next click VPK Guidelines This document outlines the procedures for making changes to your VPK program Before signing the form please read the document fully 28 When you are finished select the Save Changes button 29 If any fields were missed a window will be displayed asking you to complete the required fields 30 This will bring you back to the Agreement Details Screen eevee ere Provider Portal User Guide 2015 31 You will notice that the Agreement Status is still Creating but now you will be able to see a gray button Submit Agreement 32 Select the Submit Agreement button VPK Fall 2014 2015 SUBMIT AGREEMENT The Agreement must be submitted to be processed by the ELC Form Complete Last Modified OEL VPK 10 Yes enor aa OEL VPK Yes 4 28 2014 OEL VPK 11A WP 11 55 57 AM 7 are Jaagi OEL VPK 115 11 56 22 AM QEL VPK 20 4 26 2014 11 56 51 AM VPK Guidelines 4 20 202. make changes to it You can always upload documents into the document library 4 Click View the Agreement Details View the Agreement Detalls a Status Certified WwW N u Created 4 16 2014 e Last Modified 4 21 2014 3 32 46 PM 5 For School Readiness click the blue link at the bottom of the screen For Voluntary Pre Kindergarten click on the form you wish to view or edit 3 6 Agreement Status Definitions gt Creating Provider is in the process of completing an initial application gt Submitted Provider has submitted the agreement to the Coalition for review gt Reviewing Coalition is reviewing the agreement provider can no longer make changes Provider Portal User Guide 2015 gt Reviewed Coalition s review found no errors or missing information on its initial review and is sent for certification gt Rejected Coalition s review found errors or missing information and sent the gt gt application back to the provider for editing Certified Agreement has been certified and executed by the coalition Documents can be uploaded into the document library during any status of the agreement Including after the agreement has been certified 3 7 Flow Chart oY YS r Provider creates an agreement Provider submits agreement Coalition reviews agreement provider can no longer make changes Coalition accepts for certification or rejects the agreement back to the provider a If re
3. 6 Scroll down to Agreement status which should say Creating Agreement Status Creating Provider Portal User Guide 2015 7 Under FORMS you will see 5 forms In order to submit your application you must complete all 5 forms AGREEMENT DETAILS Unread O Read 0 Messages Forms VPK Fall 2014 2015 The Agreement must be submitted to be processed by the ELC Form Complete Last Modified OEL VPK 10 No 4 26 2014 17 13 26 AM No 4 73 2014 OEL VPK 114 11 13 28 AM mer No 4 28 2014 OEL VPK 118 11 13 28 AM OEL VPK 20 Mo 4 26 2014 11 13 25 AM VPK Guidelines No 4 23 2014 11 13 26 AM 8 First Click OEL VPK 10 This will open a fill able VPK 10 form The VPK 10 form is for licensing and director requirements Provider Portal User Guide 2015 AGREEMENT FORM OEL VPK 10 EDIT MODE Florida s Office of Early Learning Program Year 2014 2015 VOLUNTARY PREKINDERGARTEN EDUCATION PROGRAM F New Application C No Change STATEWIDE PROVIDER REGISTRATION APPLICATION Cj Updated Application amp Date i PRIVATE PROVIDER PUBLIC SCHOOL INFORMATION Type or print in black or blue ink 1 Provider Name as om OCF license or accreditation certificate 2 Employer identification Number EN 3 OCF Identification Number or Exemption Number 4 Address of VPK Site number and street 10 Email Address VPK site 11 Mailing Address if different from VPK Site O Same at VPK Site
4. 14 11 57 01 AM 33 In the submit confirmation window select yes Submit Confirmation You are about to submit the following type of agreement VPK Fall 2074 2075 se confirm this is the correct agreement for your needs 34 The Agreement Status will now change to Submitted Agreement Status Submitted 35 Upload all of your supporting documentation into the document library Section 3 4 Contracts are not fully executed until the Agreement Status says certified r Provider Portal User Guide 2015 3 4 Uploading Documents Start on your home screen The document library can be accessed from any agreement application For example if you upload any documents with your School Readiness Agreement Application or your VPK Agreement Application 1 First select your agreement type 2 This will bring you to the agreement dashboard 3 The document library is on the right side of the screen ADD NEW Document Library 7 DOCUMENT Accreditation anc or Gold Seal Direct Deposit Insurance Auto Insurance Liability 4 Each folder is for a specific type of document to upload required by the agreements on l Accreditation and gold seal certificates Accreditation and or Gold Seal Completed direct deposit form Direct Deposit Auto insurance certificate if your program transports Insurance Auto children 23 Provider Portal User Guide 2015 Liability insurance certificate Ge
5. 14 Dp Code 15 Owner or School District Staff 16 Owner Corporate Name if applicable 17 Daytime Phone Number onion NOTE See the Pr Act Statement EINS and Social S Numbers on 1 Of the instructions ace thes Before signing the forms please read the electronic signature statement and then click the By Electronic Signature box 32 Signature of Authorized Representative ali By Electronic Signature 34 Print Name of Authorized Representative 35 Daytime Phone Number 10 If any fields were missed a window will be displayed asking you to complete the required fields 11 This will bring you back to the Agreement Details Screen 12 Next click OEL VPK 11A rm Provider Portal User Guide 2015 The VPK 11A form is for instructor credentials oa AGREEMENT FORM OEL VPK 1A L EDIT MODE Florida s Office of Early Learning New Application Voluntary Prekindergarten Education Program _ Updated Application amp Date Class Registration Application Instructors C No Change Provider Name Program Year Employer Identification Number 2014 2015 ee Sasa HELa ma AEA Before signing the form please read the electronic signature statement Then click the By Electronic Signature box 11 Signature of Authorized Representative wl By Electronic Signature 12 Date 13 Print Name of Authorized Representative 14 Daytime Phone Number 13 When you are finished select the Save Changes button 14 If any
6. 2015 The provider must have access to the internet in order to use the Provider Portal Once connected to the internet please follow the steps below 1 Open your internet or web browser i e Internet Explorer Google Chrome Firefox etc 2 Type the TEST site s Provider Portal web address into the URL bar at the top of the screen elcbroward bluejeanware org https elcbroward luejeanware com Ni COALITION d broar Cay be PROVIDER PORTAL 3 Press the Enter key The website opens at the Login Screen 2 2 Creating an Account If this is the first time accessing the portal you must create a User Name and Password The following are step by step instructions for creating a new account n Provider Portal User Guide 2015 CREATE ACCOUNT Username email Re enter Username Free email address are available through Yahoo or Google Password Re enter Password The following information will be used to verify your Provider status Provider Id Provider Extension 1 Open the TEST portal login screen https elcbroward bluejeanware com 2 Onthe right side of the screen find Create Account 3 Enter User Name email address 4 Re enter your User Name 5 Create a password Passwords are required to be at least 7 characters in length They must contain characters from 3 of the following 4 categories Upper case letters Lower case letters Numbers 0 9 and Non alphanumer
7. 25 BW RMN Re cartes cbs trance nesta EOE dau ns snmcgo wags eae SA AE AEN A E E 26 Provider Portal User Guide 2015 1 0 INTRODUCTION This user guide provides information about the features and use of the screens on the Broward Child Care Provider Portal referred to as the Provider Portal 1 1 About This Guide Purpose This user guide provides a basic description of the use and features of screens used in the Portal Use of this Guide This user guide provides step by step instructions for site navigation It provides detailed screen information and instructions for accessing and completing screens needed to submit a childcare agreement application Graphics The graphic illustrations in this guide are screen captures that show all of the provider portal screens required to submit a childcare agreement application The entries seen in the illustrations in this guide are not actual provider data 1 2 About the Broward Child Care Provider Portal The Provider Portal is an online web based application designed for providers to create and submit their childcare agreement application s online It also allows the provider to upload documents required to support their agreement application s All the screens on the Provider Portal use drop down menus and point and click techniques to provide an easy to use method for providers 2 0 PORTAL BASIC INFORMATION 2 1 Accessing the Provider Portal Sar EEE Provider Portal User Guide
8. Provider Portal User Guide 2015 EARLY LEARNING COALITION of Broward County Inc Welcome to the Broward Provider Web Portal The Broward Provider Portal allows childcare providers with internet access the ability to submit their application for a School Readiness and or Voluntary Prekindergarten agreement online The information for each provider is secure and viewable only by entering your User ID and password The Broward Provider Portal is managed by the Early Learning Coalition of Broward County Please contact your Coalition System Specialists listed below for any questions and assistance N AMES BELOW WILL BE RELEASED APRIL 20 Any questions during TESTING phase need to be directed to providerportal elcbroward org Vacant Position Providers A F Vacant Position Providers G o 954 720 XXXX 954 720 XXXX name familycentral org name familycentral org Vacant Position Providers P z Vacant Position School amp Family Child Care Providers 954 720 XXXX 954 720 XXXX name familycentral org name familycentral org If you are a Family Child Care Provider your System Specialist is designated by your last name If you are a Child Care Center your System Specialist is designated by the first name of your license gt Provider Portal User Guide 2015 EARLY LEARNING COALITION of Broward County Inc BROWARD PROVIDER PORTAL USER MANUAL Created March 24 2015 Funded by OFFICE OF Early Learnin
9. Readiness VOLUNTARY PREKINDERGARTEN School Year July 1 2014 to June 30 2015 5 School Year July 12014 to June 30 2015 gt Downloadable Documents Window This window contains supporting documents for providers r Provider Portal User Guide 2015 Downloadable Documents gt Helpful Information Links Window This window has links to other web pages that are useful to providers Helpful Information Links 3 2 New School Readiness Agreement Starting on the Home Screen you will select the School Readiness icon This example will be for a School Readiness agreement application 1 After selecting the School Readiness icon you will be taken to the School Readiness dashboard 2 Select New School Readiness 2014 2015 Agreement or New School Select Agreement Type SR Dashboard SR DASHBOARD Manage Site ADD ANOTHER SITE Next School Year July 1 2014 to june 30 2015 Agreements Document Library Ad0NEW DOCUMENT New School Readiness 2014 2015 Agreement Accreditation andor Gold Seal Direct Deposit Insurance Auto 3 A window will appear and ask you to verify that this is the agreement you wish to create 4 Select Yes r Provider Portal User Guide 2015 Confirm Agreement Creation You are about to create the following type of agreement School Readiness 2074 2015 For site Please confirm this is f agreement for your needs YES NO 5 This will bring you to the Agr
10. This is either your EIN Employer Identification Number or SSN Social Security Number which can both be found on your W 9 form Usemame email Please provide the following information io verity a Provider site assigned to your account 3 Enter your provider extension This information can be found on your attendance sheets If you do not know this information please contact your Coalition System Specialist Provider Id Provider Extension 4 Create a password Passwords are required to be at least 7 characters in length They must contain characters from 3 of the following 4 categories Upper case letters Lower case letters Numbers 0 9 and Please provide a new password and retype to verify New Password Non alphanumeric characters such as S Remember passwords are case sensitive Re enter New Password RESET PASSWORD 5 Re enter your password 6 Select the blue Reset Password button Review all the information for accuracy User accounts can only be created one time Provider Portal User Guide 2015 3 0 Agreement Applications 3 1 The Home Screen The Home Screen can be accessed at any time by clicking the Home button at the top of your screen gt Select Agreement Type Window In this window you will see an icon for each type of application gt School Readiness gt Voluntary Pre Kindergarten Select Agreement Type 7014 2015 S 14 2015 School V K
11. eement Details screen 6 The Agreement status will say Creating 7 Under Form select School Readiness 2014 2015 AGREEMENT DETAILS t Unread 0 Read 0 Messages Forms School Readiness 2014 2015 Agreement Status Creating The Agreement must be submitted to be processed by the ELC Form Complete Last Modified school Readiness 2014 2015 No 4 24 2014 4 41 01 PM 8 This will bring you to the first page in the application r Provider Portal User Guide 2015 Agreement status Creating NEXT 1 License Info Florida Child Care Resource amp Referral Provider Update Form 2 Accreditation a i Dp Name of Person filling out form 3 Accreditation b f Date form was completed 4 Curriculum ES ODS EE EEE FTL EL EY EI ME A Ca acit amp Vacanc Do you wish to have your program referred to families seeking child care listings from the ELC 9 Settin Family Child Care Home or Business 6 Fees Name as it appears on License 7 Meals Partici ation CCR amp R Name DBA Name 8 Rates Provider Type check one Center FCCH Large FCCH School age Only Private School Public School 9 Days Schedule Legal Status check one Licensed Registered Exempt 10 Services Staff i Exemption Type check one None Religious Exempt Camp Non Public School Public School School Age 11 Additional EEE i AMation NOLFOr Front Yes No 12 Holidays 13 Insurance 9 Fill out the agreement page by
12. fields were missed a window will be displayed asking you to connie the required fields 15 This will bring you back to the Agreement Details Screen 16 If you need more room on your VPK 11A click the yellow button next to the OEL VPK 11A form OEL VPK 114 dj 17 This will open a new OEL VPK 11A form 18 Next Click OEL VPK 11B The VPK 11B form records all of your VPK Class Calendars r Provider Portal User Guide 2015 AGREEMENT FORM OEL VPK 11B H EDIT MODE Florida s Office of Early Learning New Application Voluntary Prekindergarten Education Program _ Updated Application amp Date Class Registration Application Calendars o No Change Provider Name Program Year Employer Identification Number 2014 2015 Class Calendar enter letter v Class Calendar enter letter v FoF School Year 540 hours School Year 540 hours C Summer 300 hours C Summer 300 hours Da Times of VPK Instruction E Monday sd L Wednesday m 4 ete ON ees Before signing the form please read the electronic signature statement Then click the By Electronic Signature box ma Signature of Authorized Representative By Electronic Signature Print Name of Authorized Representative 19 When you are finished select the Save Changes Save Changes 20 If any fields were missed a window will be displayed asking you to complete the required fields 21 This will br
13. form for accuracy Then review the contract terms and conditions Once you have read the electronic signature statement click the acknowledgement box In the Signature of Authorized representative field please enter your first and last name Enter your title and then the date i When you enter your name and click the acknowledge electronic signature check box this contract will be electronically Signed as per Flonda statute 666 004 Force and effect of electronic signature Unless otherwise provided by law an electronic signature may be used to sign a writing and shall have the same force and effect as a written signature have examined this application and to the best of my Knowledge and belief the information provided is true and correct As the responsible agent persan for the agency listed herein agree to the terms and conditions as listed in the link above ag ROYALE g i BELECO DIT yl JUTE Signature of Authorized Representative Tithe Date 10 Scroll to the top of the screen and select Save and Close Agreement status Creating PREVIOUS G SAVE AND CLOSE 11 This will bring you back to the Agreement Detail Screen r Provider Portal User Guide 2015 12 The Agreement Status still says Creating and you will see a gray button titled Submit Agreement 13 Select the Submit Agreement button Forms School Readiness 2014 2015 Agreement Status Creating SUBMIT AGREEMENT The A
14. g LEARN EARLY LEARN FOR LIFE s Services gt PNC Council The A D Henderson ee Inc Provider Portal User Guide 2015 Table of Contents Click on hyperlinks to jump to page Introduction OM aL Wt ee eg ersatz E verte NE devas EERE EEEE AE 3 1 2 About the Broward Child Care Provider Portal cccccccccccsssssceceeecescensteeeecenestaeecescseeececceseneeees 3 Provider Portal Basic Information 2 1 Accessing the Provider Portal ccccccccssccsssescscseseecssseecesaeeceeseceesecescuseccesaeecesueeceseuecesensseseeeeees 3 SASE E Ea E L E E E N OA E A E O A ee A 4 eA A E a a AEA A E A E 7 PR A AT E E evan choses siciieawacidebbenara sav sanndads isendacuacleveiaguawnnrieseiencns 8 Agreement Applications SALTE HONE eO eiae NEE nam eh EE EE EERE AE EE a E T 9 3 2 School Readiness AZreEQMeN cccccccecccccesscecssceceseecessecessseeessseeescassesceseseceseseeeecaeeesceeeesceeaeecens 10 3 3 Voluntary Pre Kindergarten AgreeMent ccccccccesseecesseecessreesescsecescsesescenueecesueeceseeeceseaeeeeeaeeees 15 3 4 Uploading DOCUMENTS iirereseisrsrirris enari s rorik E ban asausinssaneanerictuassnscanan NEN ESENE ENE SENA betuetteaaseastasidonantes 22 3 5 Accessing an Agreement in Creating mode or Submitted Mode ssssssssssrsssssssrrsssrsesssesseses 25 3 6 Agreement Status DefiNitiOns cc cccsccesscccesscecesseecesssecesssecescaesesceesesceseeecesaeceseaeseseeesescesaeecegs
15. greement must be submitted to be processed by the ELC Form Complete Last Modified School Readiness 2014 2015 Yes Afe5fe014 4 41 53 PM 14 Inthe Submit Confirmation window select Yes Submit Confirmation You are aboutto submit the following type of agreement School Readiness 2014 2015 nfirm this is the correct agreement for your needs 15 The Agreement Status will change to Submitted Agreement Status Submitted 16 Upload all of your supporting documentation into the document library Section 3 4 Contracts are not fully executed until the Agreement Status says certified r Provider Portal User Guide 2015 3 3 New Voluntary Pre Kindergarten Agreement 1 Start on the Home Screen 2 Select the icon that says VPK This will bring you to the VPK Dashboard 3 Select New VPK Fall 2014 2015 Agreement or New VPK 2015 2016 VPK DASHBOARD Manage Site ADD ANOTHER SITE 14 to June 30 2015 Agreements Document Library AdDNEw DOCUMENT Accreditation and or Gold Seal New VPK Fall 2014 2015 Agreement Direct Deposit 4 Awindow will appear and ask you to verify that this is the agreement you wish to create Select Yes Confirm Agreement Creation You are aboutto create the following type of agreement A WPK Fall 2014 2015 For Site Fle nfirm this is the correct agreement for your needs YES NO 5 This will bring you to the Agreement Details screen
16. ic characters such as S Remember passwords are case sensitive 6 Re enter your password 7 Enter your provider ID This is either your EIN Employer Identification Number or SSN Social Security Number which can both be found on your W 9 form 8 Enter your provider extension This information can be found on your attendance sheets If you do not know this information please contact your Coalition System Specialist Provider Portal User Guide 2015 Attestation The undersigned represents and Narrants that he she has full and complete authority to access and submit information on behalf of the entity listed below 9 Below the provider extension you will see an attestation which states The undersigned represents and warrants that he she has full and complete authority to access and submit information on behalf of the entity listed below Name of the Child Care Business Title 10 Enter the Name of the Child Care Business Select one 11 Select a title Please note Only an Owner Director or Authorized Representative of the childcare site can create a Login Account First Name Last Name 12 Enter your first name Phone Number 13 Enter your last name Email address to be used for 14 Enter your phone number communications by the Coalition 15 Enter your e mail address to be used by the Coalition for future communication Enter a Security Question and Answer to be used in ca
17. ide 2015 5 Select the Add New Document button ADD NEW Document Library f DOCUMENT 6 To find the document on your computer select Browse UPLOAD DOCUMENT Select file Select Category Select one Description Expiration Date x CANCEL UPLOAD DOCUMENT 7 Select the file and click the open button at the bottom of the search window 8 Select the folder you wish to upload the document in by using the Select Category drop down menu Description Accreditation and or Gold Seal Direct Deposit Insurance Auto Insurance Liability Insurance Worker Comp License or Exemption Miscellaneous Provider Public Rate Sheet Expiration Date 9 Please enter a document description and expiration date if applicable 10 To finish select the Upload Document button On UPLOAD DOCUMENT Provider Portal User Guide 2015 11 You will now see that the folder you uploaded a document in is black This means there is at least one document in the folder 12 If you would like to view the document you uploaded click on the name of the folder 13 All documents uploaded in that folder will be listed 3 5 Accessing an Agreement in Creating mode or Submitted mode 1 From your home screen click the desired agreement icon SR or VPK The status of your agreement will be displayed If an agreement is in Creating Submitted or Rejected mode you can
18. ing you back to the Agreement Details Screen 22 If you need more room on your VPK 11B click the yellow button next to the OEL VPK 11B form OEL VPK 118 Evek 6 i fa This will open a new OEL VPK 11B form 23 Next click OEL VPK 20 The VPK 20 form is your State of Florida Voluntary Pre Kindergarten Education Program Statewide Provider Agreement e Provider Portal User Guide 2015 AGREEMENT FORM OEL VPK 20 L EDIT MODE STATE OF FLORIDA VOLUNTARY PREKINDERGARTEN EDUCATION PROGRAM STATEWIDE PROVIDER AGREEMENT l PARTIES AND TERM OF AGREEMENT i THIS AGREEMENT is made and entered into this day of 20 by and between the Early Learning Coalition of _Palm Beach County COALITION and hereinafter referred to as PROVIDER with its principal offices located at If PROVIDER is a school district executing a single Agreement on behalf of multiple public school VPK providers a list of the public school VPK providers with which the COALITION enters into this Agreement and their physical addresses are included in Attachment f PROVIDER is the owner of multiple private providers or multiple sites executing a single Agreement on behalf of multiple private VPK providers or multiple VPK sites a list of the VPK providers or VPK sites and their physical s addresses are included in Attachment This Agreement applies to the 2014 2015 Voluntary Prekindergarten Education VPK program year PROVIDER shall a r d
19. jected the provider makes changes and re submits If the application is complete it will be certified If the application is not complete it will either go back to the provider for re submission or continue to be reviewed by the coalition a Once the agreement is complete it will be certified b Only when the agreement is certified can children be paid for SEE CHART BELOW r Provider Portal User Guide 2015
20. neral Liability insurance is required by all providers Insurance Liability As a reminder the coalition must be listed as additionally insured Insurance Worker Comp Worker s compensation certificate if required by law License or Exemption License certificate or exemption letter Provider Public Rate Sheet Rates you charge the public Provider name must be on it VPK Curriculum Submit Curriculum Proof VPK Affidavit of Good Moral Character All VPK instructor background screenings All VPK instructor affidavits of good moral character VPK Background Screenings VPK Curriculum Providers on Probation who have chosen curriculum or staff development plan gt VPK Provider If you have chosen to purchase an approved curriculum it must be the package that is listed on the Florida Office of Early Learning s website Providers must show proof of purchase and proof that staff have participated in training by the publisher To do this upload a receipt and certificate from the training for at least one staff member gt Ifyou have chosen the staff development plan you must upload the transcripts for the VPK Director Lead and Assistant instructors documenting that all of the required staff development trainings have been completed Director Credentials Certificate and or DCF transcript VPK Director Credentials VPK instructor education information VPK Instructors Credentials Provider Portal User Gu
21. page To move onto the next tab click Next at the top of the screen ie The information you will enter in this tab will be based LICENSE INO on licensing requirements 2 Accreditation aj NN Captures your accreditation and Gold Seal information Curriculum licensed capacity and vacancy information 4 Curriculum aces an i Capacity amp Vacancy e setting an e environment of your facility Setting Any additional fees your program charges are _ Accreditation b 6 Fees Meals provided and other facility information T Meals Participation These are the rates you charge the public As a reminder the Coalition cannot pay more than its maximum rate 5 Rates e Provider Portal User Guide 2015 WA Information about your program s operating hours and schedule 9 Days Schedule a Is for extra services you may provide and for staff 10 S5ernices Staff education _ Additional information including financial assistance and 11 Additional transportation y 3 This tab has 6 pre populated designated holidays Also if 12 Holidays va eee tes applicable it has room for up to 6 additional reimbursed floating holidays Non reimbursable closures are also entered here 13 Insurance NN 14 Signature Insurance information general liability which is required Auto and worker s compensation if applicable Prior to entering your electronic signature please view the printable
22. se of password reset 16 Enter a security question You can use any question It is recommended you use a question that ONLY you will be able to answer secunty Question Create your own Security Question Answer 17 Enter the answer for your security question Do not register again if you have previously used the site Use the reset 18 Select the blue Create Account button password link in the Login panel if you Review all the information for accuracy need to reset your password User accounts can only be created one time CREATE ACCOUNT Provider Portal User Guide 2015 2 3 Logging in l 1 Open the TEST portal login screen E https elcbroward bluejeanware com LOGIN 2 On the left side of the screen find Login Username email 3 Enter User Name email address Password 4 Enter your password Remember passwords are case sensitive LOGIN 5 Select the blue Login button For security reasons if an incorrect password is entered too many times in a row you will be locked out of the portal If a lockout occurs you will need to contact your coalition system specialist e f you forget your password click on the reset password link Provider Portal User Guide 2015 2 4 Resetting your Password Select the reset password link on the bottom right hand side of the login window RESET ACCOUNT PASSWORD X 1 Enter User Name email address 2 Enter your provider ID
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