B-SV4D-QM
Contents
1. E2 4 26 Gading lie Sa ana Bias bas E2 5 2 Media Sensor Calibration Self Print Test and Dump Mode Ultilities E2 9 2 7 1 Media Sensor u LULU uY u SSS SSS E2 9 2 7 2 Self Print Test DUMP Mode uu u uuu uu u umma aaa E2 9 3 MAINIENANCEL uu m u a u huay u us E3 1 JE Gleann 1 Sealed RINE ICA naanakan uuu Zum 1 i ALC DEMS Ol Siva u u u uuu uuu E3 2 S S L u X en a eee E3 2 3 2 Care Handling of the E3 3 4 TROUBLESHOOTING uu u u eaea uu een E4 1 4 1 WroubleSh OUnG ama Dau maaa a Ma tsa E4 1 42 Removing Jammed Media a E4 1 APPENDIX T oPECIPICAIIDNSGL uuu u aN EA1 1 P ll eNO a a mua amasaban ata EA1 1 ARZ OD ONS see Gps seit unas a dele EA1 2 2 0 fc ee eee ee ee ee ee eee EA1 2 Ako T Media eae u ee ee ma malus ee eee ere eee ee ee EA1 2 A1 3 2 Detection Area of the Transmissive EA1 3 A1 3 3 Detection Area of the Reflective Sensor EA12. Printer B SV4D QM Owner s Manual TOSHIBA TEC CORPORATION Compliance for EU only This product complies with the requirements of EMC and Low Voltage Directives including their amendments VORSICHT Schallemission unter 70 A nach DIN 45635 oder ISO 7779 Die fur das Vorgesehene Steckdose muB in der Nahe des Gerates und leicht zuganglich sein Centronics is a registered trademark of Centronics Data Computer Corp Microsoft is a registered trademark of Microsoft Corporation Windows is a trademark of Microsoft Corporation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equi
3. 1 33035 2 6 Loading the Media 2 6 Loading the Media Strip mode Option Cont When issued in the strip mode labels are automatically removed from the backing paper each time a label is printed e How to set the media When issuing labels in the strip mode set the label in the following procedure 1 Open the Strip Block by the tabs on both sides 2 Remove enough labels from leading edge of media to leave about 200 mm of backing paper free 3 Pass the backing paper over the Platen and the Strip Plate and insert f N the leading edge of the backing paper into Backing Paper Outlet When the media is correctly set the Strip Feed Roller backing paper is supposed to be pinched by the Platen and the Strip Platen Feed Roller as shown below Strip Plate Label Strip Block s Strip Feed Roller Backing Paper g rap 4 Platen Backing Paper I Backing Paper Outlet 4 Close the Strip Block Cut mode When the Cutter 15 fitted the media 15 automatically cut After loading media as described on the previous pages Insert the leading edge of the media Into the Media Outlet of the Cutter When attaching or removing the cutter cover be sure to turn off the power Otherwise you may be injured The cutter is sharp so care must be taken not to injure yourself when handling the CAUTION Be sure to cut the backing
4. assembling accessories loading media and performing a test print To insure the best operating environment and to assure the safety of the operator and the equipment please observe the following precautions Operate the printer on a stable level operating surface in a location free from excessive humidity high temperature dust vibration or direct sunlight Keep your work environment static free Static discharges can cause damage to delicate internal components Make sure that the printer is connected to a clean source of AC Power and that no other high voltage devices that may cause line noise interference are connected to the same mains Ensure that the printer is connected only to AC mains that has a proper ground earth connection Do not operate the printer with the cover open Be careful not to allow fingers or articles of clothing to get caught into any of the moving parts of the printer Make sure to turn off the printer power and to remove the power adapter connector from the printer whenever working on the inside of the printer or when cleaning the printer For best results and longer printer life use only TOSHIBA TEC recommended media Store the media in accordance with the specifications This printer mechanism contains high voltage components therefore you should never remove any of the covers of the machine as you may receive an electrical shock Additionally the printer contains many delicate componen
5. paper of the label Cutting labels will cause the glue to Stick to the cutter which may Media Outlet affect the cutter quality and shorten the cutter life Use of tag paper when the thickness exceeds the specified value may affect the cutter life Cutter Cover 7 2 PRINTER SETUP ENGLISH VERSION 1 33035 2 6 Loading the Media 2 6 Loading the Media When a media roll has an outside diameter exceeding 127 mm 5 or an Cont inner core diameter of 38 1 mm 1 5 the optional External Media Roll i Hanger will be required 1 Fit the protrusions on the bottom of the printer into the holes in the External Media Roll Hanger External Media Roll Hanger Option 2 Load a media roll onto the printer s Media Holder Ass y and place it into the cuts of the External Media Roll Hanger 3 Pull the media forward and insert the leading edge into the printer so that it passes between the Rear Media Guides Media Holder When media roll has inner core diameter of 76 2 mm 3 use 3 Diameter Media Shaft included in optional External Media Roll Hanger 3 Diameter Media Shaft Option 4 Manually move the Rear Media Guides so that the media is centred 5 Refer to the previous pages to complete the media loading 6 Close the Top Cover 2 8 2 PRINTER SETUP ENGLISH VERSION 1 33035 2 Media Sensor Calibration Self Print Test and Dump Mode Utiliti
6. 3 ALOA FINA G L L Su EA1 4 2 INIEREACEL uu u 2 2 1 GLOSSARIES INDEX CAUTION 1 This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC 2 The contents of this manual may be changed without notification 3 Please refer to your local Authorized Service representative with regard to any queries you may have in this manual 1 PRODUCT OVERVIEW ENGLISH VERSION EO1 33035 1 1 Introduction 1 PRODUCT OVERVIEW Thank you for choosing B SV4D sertes barcode printer This Owner s Manual contains valuable information from general set up to confirming the printer s operation using test prints You should read it carefully to help you gain maximum performance and life from your printer This manual should be kept close at hand for everyday reference Please contact your TOSHIBA TEC representative for further information concerning this manual 1 1 Introduction 1 2 Features 1 3 Unpacking NOTES 1 Check for damage scratches on the printer However please note that TOSHIBA TEC shall have no liability for any damage of any kind sustained during transportation of the product Keep the cartons and pads for future transportation of the printer 1 4 Accessories This printer has the following f
7. 950 nm The Reflective Sensor should be aligned with the centre of the Black Mark Sensor should be positioned at the centre of the black mark N Detecting the black marks the back Cut mode Min 2 mm Min 6 mm Min 8 mm 2222 Media feed direction Sensor is movable within the full range EA1 3 APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1 33035 A1 3 Media 1 3 4 Effective Print Area The figure below illustrates the relation between the head effective print width and media width Out of print range Out of print range Print head element x 708 0 lt gt 108 0 mm 0 2mm 2 mm Head Effective Print Range 2mm SS i 112 0 mm Max media width The figure below shows the effective print area on the media Start line 1 5mm from the left edge of media 1 5mm from the right edge of media Guaranteed print area feed direction nL ee Media width Backing paper width is not included NOTES 1 Be sure not to print on the 1 5 mm wide area from the media edges shaded area in the above figure The centre of media should be positioned at the centre of the print head 2 3 Print quality is not guaranteed within 3 mm from the print head stop position including 1 slow up 4 Average print black rate should be 15 or less For bar code print area the print rate should be 30 or less Line weight should be 3 to 12 dots EA1 4 APPENDI
8. BASIC AREA PC SAVE AREA INFORMATION TOTAL FEED R The test print contents should be changed by the following commands and parameters PROGRAM VERSION VX XX XXXX Firmware version and checksum TONE ADJUST XX Print tone fine adjustment value FEED ADJUST XX Xmm Print position fine adjustment value CUT POSITION ADJUST XX Xmm Cut position fine adjustment value BACKFEED ADJUST XX Xmm Back feed amount fine adjustment value PARAMETER PC 850 0 Character code selection and Font 0 selection 1960081 1 Baud rate Data length Stop bit length Parity and Transmission control of RS 232C ON AUTO FEED BO Forward feed wait function Control code Feed key function and Euro code X COORDINTE ADJUST XX Xmm X coordinate fine adjustment value SENSOR TRANSMISSIVE 17 Sensor selection and sensitivity MEMORY 192KB XXXKB Memory capacity of the Main PC Board and optional memory card 0 1 2 3 4 6 8 TTF AREA XXXKB XXXKB True type font storage area Main PC board and optional memory card EXT CHAR AREA XXXKB XXXKB Writable character storage area Main PC board and optional memory card BASIC AREA XXXKB XXXKB BASIC file storage area Main PC board and optional memory card PC SAVE AREA XXXKB XXXKB PC save storage area Main PC board an
9. intelligent keyboard display unit B SV204 QM A cutter unit that makes stub cuts Strip sensor B SV904 H QM When attached to the front of the Media Outlet this sensor allows the on demand strip issue by detecting the presence or lack of a label Memory module B SV704 E1M QM 1MB A flash ROM memory PC board B SV704 E2M QM 2MB B SV704 E3M QM 3MB B SV704 E4M QM 4MB B SV704 E6M QM 6MB B SV704 E8M QM 8MB External media roll hanger B SV904 PH QM When this option is attached to the printer a media roll with an outer roll diameter exceeding 127 mm 5 can be used Linerless paper printing B SV904 LP QM This kit consists of a platen and a sheet which kit prevent the linerless paper from sticking to the printer inside LAN adapter B SV704 LAN QQ This option enables the printer to be used in a LAN For AC100 to 120V network B SV704 LAN QP For AC200 to 240V NOTE The above options are available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters A1 3 Media Please make sure that the media to be used is approved by TOSHIBA TEC The warranties do not apply to problems caused by using media that is not approved by TOSHIBA TEC For information regarding TOSHIBA TEC approved media please contact a TOSHIBA TEC authorised representative A1 3 1 Media Type This direct thermal printer is specifically designed for thermal media The table below shows the size and shape of the media that can be used
10. moving parts be sure to load the media once the printer has stopped moving completely To avoid injury be careful not to trap your fingers Spacer while opening or closing the cover Media Holder 5 Put the media roll onto the Medial Shaft so that the print side faces up CAUTION as shown below Be careful not to touch the Print Head Element when opening the Top Cover Failure to do this may cause missing dots by static electricity or other print quality roblems NOTE When the outer roll diameter exceeds 127 mm 5 or the inner core diameter exceeds 38 1 mm 6 Hold the Media Holder with the smooth side facing the media roll 1 5 an optional External align the Media Holder s centre hole with the Media Shaft and then Media Roll Hanger is required install the Media Holder by sliding it onto the Media Shaft Make For details refer to page 2 8 sure that the media roll is positioned at the centre of the Media Shaft Media Holder Media Shaft 7 Insert the Media Holder Ass y into the slots of the printer Slot Media Holder Ass y E2 5 2 PRINTER SETUP ENGLISH VERSION 1 33035 2 6 Loading the Media 2 6 Loading the Media 8 Feed the media between the Media Guides Co nt Pull the media until it extends past the Media Outlet 10 Adjust the Media Guide position to the media width by rotating the Media Guide Adjustment Knob NOTE When
11. on a level surface Any data stored in the memory of the printer could be lost during a printer fault Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference Unplug the machine whenever you are working inside it or cleaning it Keep your work environment static free Do not place heavy objects on top of the machines as these items may become unbalanced and fall causing injury Do not block the ventilation slits of the machines as this will cause heat to build up inside the machines and may cause fire Do not lean against the machine It may fall on you and could cause injury Care must be taken not to injure yourself with the printer paper cutter Unplug the machine when it is not used for a long period of time Place the machine on a stable and level surface Request Regarding Maintenance Utilize our maintenance services After purchasing the machine contact your authorised TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned Otherwise dust will build up inside the machines and may cause a fire or a malfunction Cleaning is particularly effective before humid rainy seasons preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines preventing accidents beforehand For details please consult your authorised TOSHIBA TEC representat
12. on this printer Label Tag paper Black Mark Black Mark on reverse side on reverse side Cut position EA1 2 APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1 33035 A1 3 Media A1 3 1 Media Type Cont Unit mm inch wa s emo Batch mode Stripmode Cutmode Min yO Black mark width Min 8 0 06 to 0 19 Max outer roll diameter er 2214 8 4 When the optional External Media Roll Hanger is used Either is acceptable Roll l i Outside roll media Linerless paper option 254 38 1 or 76 2 1 L5 or 3 YOE NOTES 1 To ensure print quality and print head life use only TOSHIBA TEC approved media 2 When using a media roll of 76 2 mm 3 inner core diameter the 3 Diameter Media Shaft included in the optional External Media Roll Hanger is required A1 3 2 Detection Area of the Transmissive Sensor The Transmissive Sensor is positioned 6 mm from the centre The Transmissive Sensor detects a gap between labels as illustrated below Centre of media _ Sensor position Area to be detected L Sensor position Min 2 mm mae Min 6 mm aimee cut mode Print side Min 8 mm Media feed direction A1 3 3 Detection Area of the Reflective Sensor The Reflective Sensor is movable within the full range of the media width The reflection factor of the Black Mark must be 10 or lower with a waveform length of
13. the FEED PAUSE Button when the Indicator Lamp flashes in red This completes the Media Sensor calibration 6 To start the Online operation turn the printer off then on again 27 2 Self Print Test and Turn off the printer power and install a media roll on the printer Dump Mode 2 Press the FEED PAUSE Button while turning on the printer The Indicator Lamp will be illuminated in the following order Orange Orange Flashing Red Flashing Green 3 Release the FEED PAUSE Button when the Indicator Lamp is llluminated In ereen 4 The printer automatically performs a self print test and then enters the Dump Mode 5 To start the Online operation turn the printer off then on E2 9 2 PRINTER SETUP ENGLISH VERSION EO1 33035 2 7 Media Sensor Calibration Self Print Test and Dump Mode Utilities 2 2 Self Print Test and Dump Mode Cont NOTE The following commands should not affect the test print issue D AX XS Z2 1 Z2 2 without AY Print test label sample PRINTER INFO PROGRAM VERSION TONE AD JUST FEED ADJUST CUT POSITION ADJUST BACKFEED ADJUST PARAMETER XXXX XX XX Xmm XX Xmm XX Xmm PC 850 0 9600 8 1J NONE 0 ON AUTO FEED B0 XX Xmm TRANSMISSIVE 17 192K B XXXKB XXXKB XXXKB XXXKB XXXKB XXXKB XXXKB XXXKB XXXKB XXXXXXXXXXXXXXXXXXX X XXKm X COORDINATE ADJUST SENSOR MEMORY TTF AREA EXT CHAR AREA
14. 33035 2 5 Connecting the Power Adapter and the Power Cord 2 5 Connecting the 1 Make sure that the printer power switch is in the OFF O position Power Ad apt er and 2 Insert the Power Cord into the inlet of the Power Adapter the Power Cord NOTES 1 Since the power cord is not enclosed in this printer please purchase a proper one after referring to page l 2 The 10953 AC adapter Power Cord Power Adapter should be exclusively used for the B SV4D OM Series printer The B SV4D QM Series printer must be powered by the 10953 AC adapter 3 Insert the Power Adapter connector into the Power Jack on the rear of the printer B N PaaS P Power Jack Power Adapter Connector 4 Plug the other end of the Power Cord into a grounded outlet as shown in the figure below E2 4 2 PRINTER SETUP ENGLISH VERSION 1 33035 2 6 Loading the Media 2 6 Loading the Media This section describes in detail how to load the media 1 Turn OFF the printer and open the Top Cover 2 Take out the Media Holder Ass y from the printer 3 Remove one of the Media Holders from the Media Shaft 4 When the inner core diameter of the media roll is 25 4 mm 1 remove the Spacers from the Media Holders Spacers are required to print media rolls with 38 1 mm 1 5 inner core diameter 1 Do not touch any moving parts To reduce the risk of fingers jewellery clothing etc being drawn into the
15. K Keyboard display unit EA1 2 L Label EA1 2 Label length EAI 3 Label pitch EA1 3 Label width EA1 3 LAN EAI l LAN adapter EA1 2 M Media E3 3 EA1 2 Media guide E1 4 2E 6 Media guide adjustment knob 1 4 E2 6 Media holder E1 4 E2 5 Media sensor 1 4 E2 6 E2 9 E3 2 Media shaft 1 4 E2 5 P Parallel interface 3 E2 3 1 1 Parallel port E2 3 Platen 1 4 E3 2 Power adapter 1 1 E2 4 Power consumption EAI 1 Power cord 1 3 E2 4 Power jack 1 3 E2 3 E2 4 Power switch E1 3 E2 2 E2 3 Printer driver E2 2 Print head 1 4 E3 1 Print head cleaner E3 1 Print head element E3 1 Printing method EAI 1 Printing speed EA1 1 R Rear media guide 1 3 E2 8 Resolution EA1 1 Rotations EA1 1 RS 232C 2 2 E2 3 1 1 EA2 1 INDEX ENGLISH VERSION EO1 33035 INDEX S Serial interface El 3 E2 3 EA1 1 EA2 1 Strip mode E2 7 Supply voltage EA1 1 T Tag paper EA1 2 Thermal direct EA1 1 3 diameter media shaft E2 8 Two dimensional code 1 1 U USB interface E2 3 EA1 1 w Weight EAI 1 TOSHIBA TEC CORPORATION E 1 33035
16. OVERVIEW ENGLISH VERSION EO1 33035 1 5 Appearance 1 5 4 Interior Print Head Do not touch the print head _ Ti a or around it just after printing Cover Open You may burned the Sensor L print head becomes very hot during printing Caution Symbol for the Print Head Please refer to WARNING Media Guide J re Media Holder Media Shaft Media Guide Adjustment Knob Media Sensor 1 5 5 Button and Indicator The FEED PAUSE Button and the Indicator Lamp have the following Lamp functions Pressing this button when the printer is in online As the FEED state causes a media feed button Pressing this button after removing a cause of an error returns the printer to online state Pressing this button during printing stops As the PAUSE printing after completing the current label The printer resumes printing when this button is pressed again print error suchasa There is label memory error syntax error etc The top cover is opened e The printer is on line and The button is pressed as ready to print a PAUSE function e The printer is downloading files E1 4 2 PRINTER SETUP 2 PRINTER SETUP 2 1 Precautions ENGLISH VERSION 1 33035 2 1 Precautions This section outlines the steps necessary to setup your printer prior to its operation The section includes precautions connecting cables
17. X 2 INTERFACE ENGLISH VERSION 1 33035 APPENDIX 2 INTERFACE APPENDIX 2 INTERFACE Interface Cables To prevent radiation and reception of electrical noise the interface cables must meet the following requirements Fully shielded and fitted with metal or metallized connector housings Keep as short as possible Should not be bundled tightly with power cords Should not be tied to power line conduits RS 232C Cable description The serial data cable used to connect the printer to a host computer should be one of the following two types 9 pin or 25 pin connector Connector to the Host Computer Connector to Printer 1 5V RxD 2 3 e TXD TXD 3 2 3 RXD RTS GND 5 7 lt 5 GND DSR 6 6 e 6 TS RTS 7 4 7 RTS cms 8 5 4 8 CS 9 5 NOTE Use an RS 232C cable with a connector with inch type securing screws EA2 1 GLOSSARIES GLOSSARIES Bar code A code which represents alphanumeric characters by using a series of black and white stripes in different widths Bar codes are used in various industrial fields Manufacturing Hospitals Libraries Retail Transportation Warehousing etc Reading bar codes is a fast and accurate means of capturing data while keyboard entry tends to be slow and inaccurate Batch mode Issue mode that continuously prints media until the required number has been printed Black mark A mark printed on the media enabling the printer t
18. achines are dropped or their cabinets damaged first turn off the power switches and disconnect the power cord plugs from the outlet and then contact your authorised TOSHIBA TEC representative for assistance Continued use of the machine in that condition may cause fire or electric shock Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock Do not place metal objects or water filled containers such as flower vases flower pots or mugs etc on top of the machines If metal objects or spilled liquid enter the machines this may cause fire or electric shock Do not scratch damage or modify the power cords Also do not place heavy objects on pull on or excessively bend the cords as this may cause fire or electrical shock Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fire or electric shock In these cases immediately turn off the power switches and disconnect the power cord plugs from the outlet Then contact your authorised TOSHIBA TEC representative for assistance Safety Summary Disconnect Connect a grounding wire If foreign obJects metal fragments water liquids enter the machines first turn off the power switches and disconnect the power cord plugs from the outlet and then contact your authorised TOSHIBA TEC representative for assistance Continued use of the machine in t
19. d Turn the power off Open the Top Cover Remove the media Remove the jammed media from the printer DO NOT USE any sharp implements or tools as these could damage the printer Clean the Print Head with the Print Head Cleaner and remove dust or paper particles Load the media and close the Top Cover mG ND E4 1 APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1 33035 A1 1 Printer APPENDIX 1 SPECIFICATIONS Appendix 1 describes the printer specifications and supplies for use on the B SV4D printer A1 1 Printer The following are the printer specifications Supply AC100 to 240V 50 60 Hz Power consumption During a print Job 100 to 120V 2 7 A 64 8 W maximum 200 to 240V 2 6 A 62 4 W maximum During standby 100 to 120V 0 185 A 4 4 W maximum 200 to 240V 0 16 A 3 8 W maximum Power supply 100 to 240V universal switching power supply Operating temperature range 5 C to 40 C 40 F to 104 F Storage temperature range 40 C to 60 C Relative humidity 25 to 85 RH no condensation Humidity for storage 10 to 90 RH no condensation Ventilation for storage Free air environment Resolution 203 dpi Printing method Thermal direct Issue mode Batch GS GC model Strip GS model option Cut GC model GS model option Printing speed In the batch cut mode 50 8 mm sec 2 76 2 mm sec 3 sec 101 6 mm sec 4 7 sec 127 mm sec 5 In the strip mod
20. d optional memory card INFORMATION Printed only when some information is stored in the flash ROM TOTAL FEED Total feed distance E2 10 3 MAINTENANCE ENGLISH VERSION 1 33035 3 1 Cleaning 3 MAINTENANCE This chapter describes how to perform routine maintenance To ensure the continuous high quality operation of your printer you 1 Be sure to turn OFF the should perform a regular maintenance routine For high throughput it power before performing should be done on a daily basis For low throughput it should be done on maintenance Failure to a weekly basis do this may cause an electric shock To avoid injury be careful not to pinch your fingers while opening or closing the cover and print head block Be careful when handling the print head as it becomes very hot immediately after printing Allow it to cool before performing any maintenance Do not pour water directly onto the printer 3 1 Cleaning To maintain the printer performance and print quality please clean the printer regularly or whenever the media 15 replaced 3 1 1 Print Head Turn the power off Open the Top Cover CAUTION Remove media Do not allow any hard Clean the Print Head Element with a Print Head Cleaner cotton swab objects to touch the print or soft cloth slightly moistened with ethyl alcohol head or platen as this may cause damage to th
21. e 50 8 mm sec 2 76 2 mm sec 3 Available media width 25 4 mm 1 0 to 112 mm 4 47 including backing paper Effective print width max 108 0 mm 4 3 GS model 200 0 mm x 231 8 mm x 168 5 mm 7 9 x 9 1 x 6 6 GC model 200 0 mm x 260 8 mm x 168 5 mm 7 9 x 10 3 x 6 6 GS model 2 0 kg 4 4 lb Excluding Media GC model 2 5 kg 5 5 Ib Excluding Media Available bar code types 8 EAN13 EAN128 EAN and UPC 2 5 digital add on UPC A UPC E MSI Interleaved 2 of 5 CODE39 CODE39C CODE93 CODE128UCC CODE128 Subsets A B C CODE11 CODABAR POSTNET PLESSEY Available two dimensional code Data Matrix PDF417 QR code Maxi Code Micro PDF417 Available bar code font Times Roman 14 point Helvetica 12 point Presentation 18 point Letter Gothic 9 5 pint Courier 10 point Prestige Elite 7 point Outline font 1 type Rotations 0 90 180 270 Standard interface Serial interface RS 232C Parallel interface Centronics USB V1 1 NOTES Data Matrix trademark of International Data Matrix Inc U S PDF417 is a trademark of Symbol Technologies Inc US Code is a trademark of DENSO CORPORATION Maxi Code is a trademark of United Parcel Service of America Inc U S EA1 1 APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1 33035 A1 2 Options A1 2 Options Keyboard display unit KB 71 QM This module is an external
22. eatures This printer is equipped with a 32 bit RISC processor which offers up to 5 inches sec print speed A standard USB interface for convenient label printing connectivity The clamshell design and moveable media sensor enable easy media loading and use of a wide range of media All frequently used bar code formats are available in this printer Fonts and bar codes can be printed in any rotation This printer provides a choice of six different type faces of alphanumeric font and outline font printing capability The GS type is designed for batch issue and the GC type is for cut issue Fitting the optional cutter unit to the GS type enables cut issue This is the most cost effective and high performance printer in this class Unpack the printer as per the Unpacking Instructions supplied with the printer When unpacking the printer please check that the following accessories are supplied with the printer mM CD ROM 1 copy Power Adapter Doc No FMYC0005601 P No FM YC0002901 1 1 1 PRODUCT OVERVIEW ENGLISH VERSION EO1 33035 1 4 Accessories m When purchasing the power cord Since the power cord set is not enclosed in this unit please purchase an approved one that meets the following standard from your Authorised TOSHIBA TEC representative Certification Certification Certification Country Agency Pei Country Agency Australia SAA Germany VDE Sweden SEMKKO Austria OVE lreland NSAI Sw
23. em Do not use any volatile solvents including thinner and benzene as this may cause discoloration of the cover print failure or breakdown of the printer Do not touch the print head element with bare hands as static may damage the print head P ON Print Head Element positioned at the print head edge NOTE Please purchase the Print Head Cleaner from the authorized Print Head Cleaner TOSHIBA TEC service Part No 24089500013 representative E3 1 3 MAINTENANCE ENGLISH VERSION 1 33035 3 1 Cleaning 3 1 2 Platen Sensors 3 1 3 Cover CAUTION Do not use any volatile solvents including thinner and benzene as this may cause discoloration or distortion of the cover 1 Wipe the Platen with a soft cloth moistened with alcohol 2 Remove dust or paper particles from the Media Sensor and Cover Open Sensor using an air blower Cover Open Sensor Media Sensor Platen Wipe the Cover with a dry soft cloth Wipe off dirt with a soft cloth slightly moistened with water 2 3 MAINTENANCE ENGLISH VERSION 1 33035 3 2 Care Handling of the Media 3 2 Care Handling of the Do not store media for longer than the manufacturer s recommended Media shelf life e Store media rolls on the flat end Do not store them on the curved CAUTION sides as this might flatten that side causing erratic media advance and Be sure to carefully review and poor print quality unde
24. ements which when current is allowed to flow through them it heats up causing a small dot to be burned onto thermal paper or a small dot of ink to be transferred from a thermal ribbon to ordinary paper Printing speed The speed at which printing occurs This speed is expressed in units of IPS inches per second Resolution The degree of detail to which an image can be duplicated The minimum unit of divided image is called a pixel As the resolution becomes higher the number of pixels increases resulting in a more detailed image Supply Media Tag A type of media having no adhesive backing but black marks to indicate the print area Usually tags are made of cardboard or other durable material Thermal print head A print head using thermal transfer or thermal direct printing method INDEX INDEX B Backing paper 1 3 Bar code EA1 1 Batch mode 2 6 Black mark EA1 2 Black mark length EA1 3 Black mark sensor E2 6 E2 9 C Centronics 1 4 E2 2 E2 3 EA1 1 Cover open sensor 1 4 E3 2 Cut mode E2 7 Cutter module EA1 2 D Dimensions 1 3 EAI 1 E Effective print range 1 4 External media roll hanger E2 8 F Feed gap sensor E2 6 FEED PAUSE button El 3 1 4 G Gap between labels EA1 3 Gap length EA1 3 Guaranteed print area 1 4 I Indicator lamp 1 3 1 4 Interface EAI 1 EA2 1 Issue mode E2 6 1 1 J Jammed media 4 1 ENGLISH VERSION 1 33035 INDEX
25. er switch as shown in the CAUTION diagram below Note that O is the power OFF side of the switch 1 Do not turn off the printer power while the media is being printed as this may Cause a paper jam or damage to the printer Do not turn off the printer power while the Green Indicator Lamp is flashing as this may cause damage to the data being downloaded Power Switch 2 4 Connecting the The following paragraphs outline how to connect the cables from the Cables to the Printer Printer to your host computer and will also show how to make cable connections to other devices Depending on the application software you use to print labels there are three possibilities for connecting the printer to your host computer These are NOTE e A serial cable connection between the printer s RS 232C serial For the specifications of the connector and one of your host computer s COM ports serial interface cable refer to e A parallel cable connection between the printer s standard parallel APPENDIX 2 INTERFACE connector and your host computer s parallel port LPT e A USB cable connection between printer s USB interface connector and one of your host computer s USB port The diagram below shows all the possible cable connections to the current version of the printer USB Interface Parallel Interface Centronics Serial Interface RS 232C Power Jack E2 3 2 PRINTER SETUP ENGLISH VERSION 1
26. es 2 7 Media Sensor as used to calibrate the sensitivity of the Feed Gap Black Calibration Self Print It is necessary to set the media sensors after the media is changed to Test and Dump Mode ferent type Utilities 2 7 1 Media Sensor 1 First select the sensor to calibrate in the following procedure Calibration Open the Top Cover NOTE The Indicator Lamp blinks in red The Transmissive Sensor Feed Gap Press and hold the FEED PAUSE Button for more than 5 seconds and then release Sensor has been selected as factory default FEED PAUSE The Indicator Lamp is unlit Button Reflective Black Mark Sensor is selected The Indicator Lamp illuminates in green About 3 seconds The Indicator Lamp FEED PAUSE The Indicator Lamp is unlit illuminates in orange Button No sensor is selected About 3 seconds The Indicator Lamp FEED PAUSE _ The Indicator Lamp is unlit illuminates in red Button Transmissive Feed Gap Sensor is selected About 3 seconds 2 Turn off the printer power and install blank media without pre printing on the printer 3 To calibrate the Black Mark Sensor align the sensor position with the black marks on the media Refer to Section 2 6 4 Press the FEED PAUSE Button while turning on the printer The Indicator Lamp will be illuminated in the following order Orange gt Orange Flashing Red Flashing 5 Release
27. hat condition may cause fire or electric shock Ensure that the equipment is properly grounded Extension cables should also be grounded Fire or electric shock could occur on improperly grounded Disconnect the plug ENGLISH VERSION 1 33035 When unplugging the power cords be sure to hold and pull on the plug portion Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock Do not remove covers repair or modify the machine by yourself You may be injured by high voltage very hot parts or sharp edges inside the machine equipment This indicates that there is the risk of personal Injury or damage to CAUTION objects if the machines are improperly handled contrary to this indication Precautions The following precautions will help to ensure that this machine will continue to function correctly e Try to avoid locations that have the following adverse conditions Temperatures out of the specification Direct sunlight High humidity Shared power source Excessive vibration Dust Gas The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight high temperatures high humidity dust or gas Ensure the printer is operated
28. itzerland SEV s Belgium Country Agency Denmark Netherlands Finland Norway NEMKO France Power Cord Instruction 1 For use with 100 125 Vac mains power supply please select a power cord rated 125V 7A or 10A 2 For use with 200 240 Vac mains power supply Please select a power cord rated Min 250V 2 5A or 5A 3 Please select a power cord with the length of 1 8m to 3m Power Cord Rated Min 125V 7A or 10A 250V 2 5A 250V 3A or 5A 250V 7 5A Type SVT SJT or SPT 2 H03VV F or HOSVVH2 F or H03VVH2 F H05W F Conductor size Min No 18AWG 0 75 mm 0 75 mm Plug Configuration E1 2 1 PRODUCT OVERVIEW ENGLISH VERSION EO1 33035 1 5 Appearance 1 5 Appearance The names of the parts or untts Introduced in this section are used in the following chapters 1 5 1 Dimensions 260 8 10 3 200 7 9 231 8 9 1 NOTE The picture on the left is the GC a M model s The depth of the GS model is 231 8 mm 9 1 inches 168 5 6 6 Dimensions in mm inches 1 5 2 Front View aS pE Top Cover GC Type Media Outlet TT Strip Block 7 Option Backing Paper Outlet Cutter Block N Indicator Lamp Media Outlet FEED PAUSE Button Cover Open Lever 153 Rear View Rear Media Guide Power Switch USB Interface Connector Parallel Interface Connector Centronics Power Jack Serial Interface Connector RS 232C 1 PRODUCT
29. ive for assistance Using insecticides and other chemicals Do not expose the machines to insecticides or other volatile solvents This will cause the cabinet or other parts to deteriorate or cause the paint to peel 1 ENGLISH VERSION 1 33035 TABLE OF CONTENTS Page te PRODUGT OVERVIEW u uuu lu u aaa E1 1 kal CHICO 18 es 0 a suan eet ct SN tert ne nearer buana ua Pepa MNT ec OED 1 1 WZ SCANS Saas EE E1 1 UNPACKING E1 1 SACCCSSOMCS eee rate a eae tere ets eat E1 1 1 97 sADOSCALANCS EE a sana Dau Saa akan hy sas E1 3 1 3 PIO OW 1 3 VOWS t ea ush 1 3 MENO 1 4 1 5 5 iBullonarigq lligieal r 1 4 2 PRINTER SETUP 2 1 2 1 iad et ae ae ren E2 1 2 2 Procedure before ssassn ea layasthasansakaskukusddstuaasasakanauasasahuscatushuqsa E2 2 28 TUNNO Printer ON OFF k au nu mansa E2 2 T rninag ONE Printer a E2 2 2 We MG A A E ee eee Meee eee teeter E2 3 2 4 Connecting the Cables to the E2 3 2 5 Connecting the Power Adapter and the Power
30. o detect the correct start position of the media helping to maintain constant print position Black mark sensor A reflective sensor that detects the difference between a black mark and the print area to find the print start position Cut mode Printer mode of operation where an optional cutter module is installed to automatically cut media from the supply roll after they are printed The print command can specify to cut every media or to cut after a set number of media have been printed DPI Dots Per Inch A unit used to express print density or resolution Feed gap sensor A transmissive sensor that detects the difference between the gap between labels and the label itself to find the print start position of the label Font A complete set of alphanumeric characters in one style of type E g Helvetica Courier Times Gap Distance from the bottom of one label to the top of the next label IPS Inch per second A unit used to express print speed ENGLISH VERSION 1 33035 GLOSSARIES Label A type of media with adhesive backing supplied on a backing paper Media Material on which images are printed by the printer Label tag paper fanfold paper perforated paper etc Printer driver software program that will convert the application program s printing request into the language that the printer understands Print head element The thermal print head consists of a single line of tiny resistive el
31. pment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help for USA only Changes or modifications not expressly approved by manufacturer for compliance could void the user s authority to operate the equipment This Class digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada for CANADA only The EA10953 AC adapter should be exclusively used for the B SV4D QM Series printer The B SV4D QM Series printer must be powered by the EA10953 AC adapter Copyright 2003 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito Ohito cho Tagata gun Shizuoka ken JAPAN Safety Summary ENGLISH VERSION EO1 33035 Safety Summary Personal safety in handling or maintaining the equipment is extremely important Warnings and Cautions necessary for safe handling are included in this manual warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment Do not attempt to effect repairs or modifications to this equipment If a fault occurs that cannot be rectified using the procedures described in this manual turn off the power unplug the machine then contact
32. rinter Turn off and unplug the printer Then contact an authorised TOSHIBA TEC service representative for assistance 4 1 Troubleshooting Guide The Online Indicator Lamp green is not 1 Check that the Power Cord is properly connected illuminated 2 If the LED on the AC Adapter is not illuminated please contact an authorised TOSHIBA TEC service representative The Online Indicator Lamp green is flashing The printer is in PAUSE state Press the FEED PAUSE Button to return to Online state The Error Indicator Lamp red 15 illuminated not The Top Cover is not closed completely Close the Top flashing Cover completely and confirm that the Indicator Lamp flashes Then press the FEED PAUSE Button to return to Online state The Error Indicator Lamp red is flashing 1 The media has run out Install a new media roll 2 The Media Sensor cannot detect the print start position Retry the Media Sensor calibration 3 A paper jam occurred 4 A cutter jam occurred After removing causes of the problems press FEED PAUSE Button to return to Online state Poor print quality The Top Cover 15 not closed completely Close the Top Cover completely Clean Print Head The media being used is not with in specification Use TOSHIBA TEC recommended media only 4 2 Removing Jammed Media This section describes in detail how to remove jammed media from the printer CAUTION Do not use any tool that may damage the print hea
33. rstand the Supply e Store media in plastic bags and always reseal after opening Manual Use only media Unprotected media can get dirty and the extra abrasion from the dust which meets specified and dirt particles will shorten the print head life requirements Use of non specified media may shorten Store the media in a cool dry place Avoid areas where they would be exposed to direct sunlight high temperature high humidity dust or the head life and result in gas problems with bar code Paii pee readability or print quality All e The thermal paper used for direct thermal printing must not have meda should BE handed wiih specifications which exceed K Na 800 ppm and 600 ppm care to avoid any damage to Some ink used on pre printed media may contain ingredients which the media or printer Read the shorten the print head s product life Do not use labels pre printed guideline in this section with ink which contain hard substances such as carbonic calcium carefully CaCO3 and kaolin Al203 2S102 29 0 For further information please contact your local distributor or your media manufacturer 3 4 TROUBLESHOOTING ENGLISH VERSION 1 33035 4 1 Troubleshooting Guide 4 TROUBLESHOOTING This chapter lists the error messages possible problems and their solutions If a problem cannot be solved by taking actions described in this chapter do not attempt to repair the p
34. the Media Guide Adjustment Knob is turned backward 3 the Media Guides move away from each other When it is turned forward LL the Media Guides move toward each other Media Guide Adjustment Knob Media Guide 11 Make sure that the media path through the printer is straight otherwise skew feeding or a paper jam may occur 12 After loading the media manually set the Media Sensor to the correct position When using the Feed Gap Sensor position it to the NOTES centre of the printer When using the Black Mark Sensor it should 1 The Feed Gap Sensor can be be positioned in line with the centre of the black marks on the correctly positioned by reverse side of the media engaging the Protrusion of the Centre Guide Media Sensor with the centre guide The Black Mark Sensor is fully adjustable Feed Gap Sensor Protrusion There are three issue modes available on this printer Batch mode CAUTION In the batch mode the media is continuously printed and fed until the To separate the printed number of media specified in the issue command has been printed media from the media roll in batch mode be sure to tear off the media at the Media Outlet or cut the media past the Tear Off Bar If you tear off the media at the Print Head by mistake be sure to feed one label 10 mm or more with the FEED PAUSE Button prior to next issue Failure to do this may cause a paper jam E2 6 2 PRINTER SETUP ENGLISH VERSION
35. ting Guide This section describes the outline of the printer setup 1 Unpack the accessories and printer from the box 2 Refer to Safety Precautions in this manual and set up the printer at a proper location 3 Make sure that the Power Switch is off Refer to Section 2 3 4 Connect the printer to a host computer with an RS 232C Centronics interface or USB cable Refer to Section 2 4 5 Connect the Power Adapter to the printer and then plug the Power Cord into a properly grounded power outlet Refer to Section 2 5 6 Load the media Refer to Section 2 6 7 Adjust the position of the Feed Gap Sensor or Black Mark Sensor to match the media being used Refer to Section 2 7 8 Turn the Power ON Refer to Section 2 3 9 Install the Printer Drivers Refer to the Printer Driver in the CD ROM When the printer is connected to a host computer it 1s good practice to turn the printer ON before turning on the host computer and to turn OFF the host computer before turning off the printer 1 To turn ON the printer power press the power switch as shown in the 2 Check that the Indicator Lamp 15 illuminated In ereen E2 2 2 PRINTER SETUP ENGLISH VERSION 1 33035 2 4 Connecting the Cables to the Printer 2 3 2 Turning OFF the 1 Before turning off the printer power switch verify that the Indicator Print Lamp is illuminated in green not flashing ee 2 To turn OFF the printer power press the pow
36. ts that may be damaged if accessed by unauthorized personnel Clean the outside of the printer with a clean dry cloth or a clean cloth slightly dampened with a mild detergent solution Use caution when cleaning the thermal print head as it may become very hot while printing Wait until it has had time to cool before cleaning Use only the TOSHIBA TEC recommended print head cleaner to clean the print head Do not turn off the printer power or remove the power plug while the printer is printing or while the Indictor Lamp is flashing E2 1 2 PRINTER SETUP ENGLISH VERSION EO1 33035 2 2 Procedure before Operation 2 2 Procedure before Operation NOTE To communicate directly with a host computer an RS 232C Centronics or USB cable is required 1 RS 232C cable 9 pins do not use a null modem cable 2 Centronics cable 36 pins 3 USB cable V1 1 NOTE Use of a Windows Driver will allow issuing media on the printer from a Windows application The printer can also be controlled with its own programming commands For details please contact your TOSHIBA TEC reseller 2 3 Turning the Printer ON OFF 2 3 1 Turning ON the Printer CAUTION Use the power switch to turn the printer On Off Plugging or unplugging the power cord to turn the printer On Off may cause fire an electric shock or damage to the printer NOTE If the Red Indicator Lamp is illuminated go to Section 4 1 Troubleshoo
37. your authorised TOSHIBA TEC representative for assistance Meanings of Each Symbol This symbol indicates warning items including cautions Specific warning contents are drawn inside the symbol The symbol on the left indicates a general caution This symbol indicates prohibited actions prohibited items Specific prohibited contents are drawn inside or near the symbol The symbol on the left indicates no disassembling This symbol indicates actions which must be performed Specific instructions are drawn inside or near the symbol The symbol the left indicates disconnect the power cord plug from the outlet This indicates that there is the risk of death or serious injury if the WARNI NG machines are improperly handled contrary to this indication Any other than the Do not use voltages other than specified AC voltage the voltage AC specified on the is prohibited Disconnect the plug rating plate as this may cause fire or electric shock If the machines share the same outlet with any other electrical appliances that consume large amounts of power the voltage will fluctuate widely each time these appliances operate Be sure to provide an exclusive outlet for the machine as this may cause fire or electric shock Do not insert or drop metal flammable or other foreign objects into the machines through the ventilation slits as this may cause fire or electric shock If the m
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