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T-Comfort 930 DSL

1. PVG 402 0 a b Amplifier e lo cl e Ts 7 e Relay T IW e e Actor A T i le Actori To 12 e 4 11 Siedle e Door opener Ts 11 e b 9 le e e9 a D e 0 Sensor T Door bell 1 L e NG 402 02 Ac adapter O b 4 aig Ie 230V pee de 9 le Connection of doorway equipment produced by Siedle Note The above diagram shows the usage of the PVG 402 0 module which merely serves as an example Other modules can also be operated such as its successor PVG 602 01 44 Connectible Devices Installation COM Port By installing theV 24 module only for T Comfort 930 DSL Version 1 a serial port on the COM interface is pro vided Please note The connection line for the COM port can be up to three metres long A PC for configuring the T Comfort 930 DSL or transmitting call data can be connected to the COM port This call data can be evaluated in detail with a call charge registration program e g DGV at T Comfort LAN Port Using the LAN port Ethernet you can integrate an T Comfort 930 DSL into your corporate network local area network and thus use it among other things as an IP router for accessing the Internet The LAN ports of the Ethernet switches on the expansion module process Ethernet data traffic with different degrees of priority You should therefore assi
2. T i 7 i i 7 Voice data lead eight pins assigned joined 1 to 1 Hub Switch CAT 5 Ethernet lead in LAN of company Cascaded PBX system Putting a Cascaded PBX into Operation Proceed as follows to put a cascaded PBX system into operation b 18 Take the additional slave system out of its packaging and place it in immediate proximity to the master system Connect a system telephone to the slave system for a later performance check Use the Von press fit terminal of the basic module or one of the U ports of an interface card Back up the master system data For further information referto the online help topic SYS Configuration Data Backup Switch off the master system if it is operating Disconnect the module from the power supply by pulling out the mains plug If necessary install the add on module for the master system If you use an T Comfort 930 DSL as the slave system you also have to install an add on module Connect the two modules by means of two suitable cables as described above Power on the two PBXs The order in which you do this does not matter In the PBX Configuration Ports Slots dialogue of the master system s Configurator click on Slave Select the slave Type in the Slave Change dialogue If a possible slave system was detected when the system was started there is an additional entry in the Type field Online PBX type I
3. T Comfort T Comfort IP 192 168 99 254 IP 192 168 11 254 Net 192 168 99 0 Net 192 168 11 0 Net ln AA am Sy Net PC 1 PC2 PC 1 PC2 Net Hub Net Net Hub Net The T Comfort 930 DSL in a LAN to LAN link In the Configurator NET Configuration Branch menu you can configure the dial in settings The T Comfort 930 DSL will set up a connection whenever a IP data transfer to the other LAN is requested 13 Configuration Examples Useful Information on Internet Access Note that such a connection is only set up when specific requests are made These can be for FTP file transfers e mails or downloading Web pages Name resolution via broadcasts is not possible If you wish to use the LAN to LAN link to access files and printers in the Windows network you need an IP enabled server that administers the name resolution for the Windows network As the IP address range you can select one of the 256 class C subnetworks designed for local LANs Select a class C sub network in the range from 192 168 0 0 to 192 168 255 0 Useful Information on Internet Access Costs The T Comfort 930 DSL uses a router function to access the Internet which means that it automatically estab lishes an Internet connection when required and terminates the connection after a certain period of time if no data are being transmitted Unfortunately programs other than those typically intended to access
4. 1285 mW e T Comfort 630 2220 mW system telephone without adapter 49 Accessories and Adapters Device Combinations Basic Unit T Comfort 730 System Telephone Add ons 2nd Terminal Power Audio adapter Von adapter up to 3 keypad modules e T Comfort 730 2245 mW system telephone without adapter e T Comfort 830 2360 mW system telephone without adapter or keypad module Basic Unit T Comfort 830 System Telephone Add ons 2nd Terminal Power Audio adapter Von adapter Up to 3 keypad modules 1140 mW 1470 mW T Comfort 630 2335 mW system telephone without adapter 0 T Comfort 730 2360 mW system telephone without adapter 50 Device Combinations Accessories and Adapters Basic Unit T Comfort 830 System Telephone Add ons 2nd Terminal Power Audio adapter Von adapter Up to 3 keypad modules T Comfort 830 2475 mW system telephone without adapter or keypad module Configurations without Plug in Power Supply Range 500 to 1000 m The following table shows examples of equipment combinations for which the maximum power consumption of 2 2 W is not exceeded Basic Unit Add ons Power Audio adapter Von adapter Up to 3 keypad modules T Comfort 730 e 1285 mW system telephone T Comfort 830 1470 mW system telephone e _ e 1730 mW 91 Accessories and Adapters Configurations with Plug in Power Supplies Device
5. Port Assignment Termination Cable Lengths Installation Doorstation equipment can be activated on an a b1 port of a T Comfort 930 DSL Version 1 In this case an electronic switch enables the low frequency voltage to be separated from the feed Actor Sensor Note With the T Comfort 930 DSL Version 2 a door station of the type DoorLine can be operated see Intercom System for a b starting on page 42 In order to operate an entrance intercom and door opener only T Comfort 930 DSL Version 1 you need four twin wire cables m one cable between the entrance intercom and the a b1 port m one cable between the door opener and the Actor1 port one cable between the intercom input and the Actor2 port to activate the amplifier as well as m onecable between the doorbell and the sensor port Only use entrance intercoms and door openers complying with the German FTZ Guideline no 123D12 LAN Port The LAN port on the basic module enables integration of the T Comfort 930 DSL into an existing in house LAN by means of a 10 Mbit hub The LAN ports on the expansion module LANO LAN1 and LAN lead to the Ethernet switch of the expansion module These LAN ports support 10 Mbit s and 100 Mbit s transmission speeds in half or full duplex operation The change in transmission rate and mode of operation is automatic auto sensing function The switch is also automatic for connections which require a crossed LAN line For this reason
6. Supply power 3 V for internal Range 150 m internal 139 Technical Specifications Upn Ports for system terminals and Basic M QUIE gt ariadna 3X T Comfort 730 Comfort Pro to connect system terminals CB 300 DECT base stations not DECTenabled Addon module rad upto 16x all DECT enabled possible interface cards 4xU 8xU 2 X Sg and 6x Uy Supply voltage 40 V 10 Supply power 3 VA per Us bus Range 1000m a b port for analogue terminals Basic module ae 4x with pulse or DTMF dialling Add on module cana up to 24 x flash duration of 60 to 310 ms KOO possible interface cards 4xa b 8xa b 2 X Sg and 6 x a b Supply voltage Supply power Feed current Range V 24 module COM 40 V 1096 1 2 VA 25 mA 1 000 m for connection of a PC Range 140 Basic module 3m ai M LUE 1x optional Technical Specifications Doorstation equipment module for connection of doorstation equipment Contact load of actor Voltage range Basic module ee 1x optional 2A 125V Uso V c90y Sensor owitched by low AC voltage Voltage range U 6V 24V ED Note The online help provides an overview of the limits that should be observed when configuring the T Comfort 930 DSL 141 Index Index A Actor See Intercom system 43 Actor sensor port 37 Adapter Audio 47 Upn 46 Adapter expansion module 24 Add on 49 Analogue a b ports 36
7. The possible configurations described below can be set up in the Web console using the PBX Configuration Trunks menu Trunk groups This is a group of lines of the same type and direction A line can only be assigned to one trunk group bundle Network operato PBX3 r lt gt Bundle ten Trunk line E PBX 2 00 Point to point connection Example of a PBX network with trunk groups In the above example the following trunk groups are configured for PBX 1 m Two S lines in a multiterminal configuration to the network operator which are assigned to the A trunk group m Two S point to point connections to PBX 2 which are assigned to the C trunk group m One Sy point to point connection to PBX 3 which is assigned to the E trunk group Note A line or a trunk group cannot be seized directly It is always performed indirectly via a route 86 Configuration PBX Networking Routes A route is a group of trunk groups enabling a connection in one direction If the first trunk group of a route is fully utilized the next trunk group is seized trunk group overflow One trunk group can also be used for dif ferent routes In the above example a route set up for PBX 1 allows a connection to PBX 2 Trunk groups C E and A are assigned to this route If a user connected to PBX 1 wants to reach a party in PBX 2 lines will be seized in
8. telephone book of the T Comfort 930 DSL under the number of the caller this will be displayed instead The T Comfort 930 DSL can be integrated into an existing network LAN and be used by all workstations as an Internet access router and mail client Configuration and programming of the T Comfort 930 DSL is performed by means of a special Web browser known as the Web console which can be run on a connected PC The T Comfort 930 DSL can be configured and maintained from the T Com service centre via remote access A PC can be connected via a retrofitted V 24 module only possible on the T Comfort 930 DSL version 1 to the COM port for the purpose of configuring the system or transferring connection data 10 Features To connect the T Comfort 930 DSL to existing company hardware two actor ports output and three sensor ports input can be provided by retrofitting a doorstation module only possible on the T Comfort 930 DSL version 1 For example this can be used to operate a door opener and a doorbell via the T Comfort 930 DSL this requires additional equipment The T Comfort 930 DSL allows you to use CTI Computer Telephony Integration applications made by other manufacturers This requires installation of a TAPI driver on a Windows PC see Setting up TAPI starting on page 111 The T Comfort 930 DSL also has an integrated dialling wizard the Telefonie Assistent Via the Telefonie Assistent users can call up and u
9. 2 X Sy and 6x a b e e S are switchable internally externally 4xa b 9 9 e 8xa b 8 DSL Modem for T Comfort 930 e DSL modem DSL Slot 1 Slot 2 Slot 3 COCO DO OLA LA OLA OLE S 1 1 S 1 2 S 2 1 S 2 2 4 4 4 4 4 CO DO A LL OLA OLE 1 3 S 1 4 5 2 3 S 2 4 4 4 4 4 4 4 Ports 4 x So 31 Installation Slot 1 Slot 2 Slot 3 U 1 1 EUP Upa1 3 UA U 2 1 MP U 2 3 U 2 4 LEN 4 LEN i A h a BB BB Ports 4 x Uy Slot 1 Slot 2 Slot 3 Ute Yn 12 Upa1 3 UA U 2 1 Ua U 2 3 U 2 4 Upa 1 5 U 1 6 Upa 1 7 sg 1 8 U 2 5 U 2 6 BB Usp 2 7 IU 2 8 BB Ports 8 x Uy Slot 1 Slot 2 Slot 3 SU 51 2 j S 2 1 h S 2 2 h un Us 1 2 Upa1 3 US 1 4 BB U 2 1 Us U 2 3 0 24 BB U 1 5 U 1 6 U 2 5 U 2 6 Ports 2 x Sy und 6 x Up Slot 1 Slot 2 Slot 3 SUL 1 S 1 2 S ESL ab 1 1 ab 1 2 A P ab 1 3 ab 1 4 13 P ab 2 1 ab 2 2 P ab 2 3 ab 2 4 3 P BB BB ab 1 5 ab 1 6 ab 2 5 ab 2 6 Ports 2 x Sy und 6 x a b 32 Interface Cards Interface Cards Slot 1 Slot 2 Slot 3 ab 1 1 ab 1 2 N p
10. Bs SRO ACC A RM A EU eq pater enn 69 T Comfort 930 DSL in a LAN with an IP enabled Server 0 c cece eee eee 70 B DNS Name Resolution ee ds deat ER ada 71 E termet er ee e 71 RAS AC rico dada 12 A O ae nates 13 Useful Information on Internet Access criar eU ede PEE e or CR 74 PBX Cascading PBX Networking MUSIC Webs sibs cece Narren 4 Be Aller duet abet afa tob SiO 13 AM ID PL 5 7 Marrams OP BX Cascade cs aereo eG e RC Las ewan PLA aka T1 FURCHONaIIY or PBX Cascading educi buda to E eb ae 17 Putting a Gascaded PBX into Operallan ans san rend 18 Wo INOS tan a o Ue aU VERO Da Qt ota od 19 81 COME CU SA 81 Protocol SIG Or DS Tr 82 w Miter lay ee acc acca atti eae aii eae eae aaa a aaa casas and 82 Bl EUCIO A ee eee ee eee virtu botes 83 Types of Point to Point Connections us ear y c ca c ea a 84 Mi Direc Connection sense aie d aera n aaa ne eke eG mae Meee 84 m Connection via an Active Transmission System 00 c cece ee eee eens 85 m Connection via the Public Network sn vue er a e 85 CORO ATIC bs es eS eva ostio enti rau peut mc t m E D e MEE ees 06 E E dU Suet afta Satu di Ba ntu data dont ard ss RON ANO earner aaa 06 NERIS tato a 87 B NUDO eod bertee ea e Calder e eile o a dic Dem d S C 87 E A E TE 88 Team Functions IMMOOUCHON CECI MEDIO NOE Sv roten dc dure ea de C Eau ek B Team GODIquraloDsuosqu acta i Re Exambles op Seda s oves sert ettbuetE ip db est m Executive Secretary Team 6 e
11. If you want to operate the T Comfort 930 DSL at several locations with different PBXs this is possible by PBX Networking see page 81 Variants of PBX Cascading You can combine two PBXs in order to increase the number of terminals that can be connected A master PBX and a slave PBX are connected to one another by means of two cables The two PBXs essentially function like a single PBX with a higher number of ports The master PBX controls the slave PBX The fol lowing PBXs from the product family can be used for cascading Master system Slave system T Comfort 930 DSL T Comfort 930 DSL Functionality of PBX Cascading PBX cascading requires two twisted pair leads with RJ45 plugs between the PBXs m Voice data one lead with all eight pins wired 1 to 1 Connect this to the PCM ports of the PBXs The shielded CAT 5 lead may be up to three meters long The PCM port is on the add on module of the T Comfort 930 DSL You must therefore install an add on module in each of the two PBXs before they can be cascaded m Administration data one CAT 5 Ethernet lead Connect the LAN port of the master system s add on module with a LAN2 port of the slave system s add on module a PBX Cascading Putting a Cascaded PBX into Operation PBX 1 PBX 2 Master Slave Basisbaugruppe Erweiterungs Basic module Add on module baugruppe LAN PCM LANI LAN2 LANO LAN PCM LANI LAN2 LANO
12. ab 1 3 ab 1 4 3 P ab 2 1 ab 2 2 ab 2 3 ab 2 4 ab 3 1 ab 3 2 ab 3 3 ab 3 4 3 p nun 4 LEX i A E E EH DEN i 4 Ports 4 x a b F 4 orn Slot 1 Slot 2 Slot 3 ab1 ab1 ab1 ab1 ab2 ab2 ab2 ab2 ab3 ab3 ab3 ab3 1 2d J 44 1 57 24 3 Ad 1 24 J 44 ab1 ab1 ab1 ab1 ab2 ab2 ab2 ab2 ab3 ab3 ab3 ab3 5551564 7 84 5 64 7 845 64 7 84 Ports 8 x a b Slot 1 Slot 2 Slot 3 A 4 A Y AL A _ _ a b _ A A 4 4 A UR A Y zm DSL Modem for T Comfort 930 DSL Installation 33 Installation Port Assignment Termination Cable Lengths Port Assignment Termination Cable Lengths So Ports Whether you use the switchable Sy ports for internal or external communication depends on your communi cations requirements and the existing basic accesses Note that the Sg bus requires a terminating resistor of 100 ohms at each end In the case of the T Comfort 930 DSL the Sp buses are terminated by software You make this setting in the Sg port configuration in the Configurator on the Web console You can connect up to eight terminals on every internal Sg bus up to three of the terminals can operate without an external power supply The length of the fou
13. hub of the corporate network and the LANO port is properly con nected if the right hand LED lights up To check whether there is a network connection with your T Comfort 930 DSL enter the ping IP address command in Run in the Windows Start menu e g ping 192 168 99 254 To find out what the IP address is enter the code number EL EI EI on one of the connected system telephones The code number procedure EI EJ EJ also displays the network mask Enter the complete IP address of the T Comfort 930 DSL along with the protocol identifier for example http 192 168 99 254 135 Frequently Asked Questions You have just configured the T Comfort 930 DSL via the network Why is it not possible now to establish a remote data transfer network connection Our network has grown over time with several segments connected by one central router How can PCs from all segments connect to the T Comfort 930 DSL In our network the T Comfort 930 DSL dynamically issues the IP addresses by DHCP Can firmly assign the IP address for our internal server PCs mail Web Internet cannot access our company Web site 136 Internet Check whether the browser has been configured for connection through a proxy server If so deactivate the Connect through proxy server setting The network card and the communication remote data transfer adapter cannot be run with the same routing setting Deactivate the n
14. we recommend the use of devices featuring voice frequency VF sig nalling as the additional features of the T Comfort 930 DSL cannot be used with pulse dialling Modems The maximum transmission rate for analogue modems is 33 6 kbit s V 34 Music on Hold If you do not operate an external MoH device the T Comfort 930 DSL offers an internal MoH which you can load in the Web console Configurator in the SYS Configuration Components menu For details refer to the online Help Please note Use only devices with an input impedance of 600 ohms floating con nection for external music on hold Incorrect input impedance can cause irreparable damage to the T Comfort 930 DSL Voice Mail If you are using an external voice mail system it must be capable of handling the number of digits used for internal telephone numbers e g five digits if you have configured five digit internal numbers The external voice mail system can be connected to internal a b ports as well as to internal S ports For both port types the voice mail system can activate the notification for system terminals with the code procedures EA co EERIE Intercom System for a b The intercom systems DoorLine T01 02 and DoorLine T03 04 can be connected via the DoorLine M06 to any a b port The DoorLine module provides the actor for the door opener contact Observe the following when connecting m The intercom system and the DoorLine
15. you can also use an uncrossed LAN line for a connection to another hub or switch A LAN line twisted pair line in accordance with 10BaseT or 1 00BaseTX can be up to 100 m long Secure operation with 100 Mbit s requires the use of category 5 lines and line sockets Use a shielded Ethernet cable STP cable Shielded Twisted Pair cable 37 Installation Port Assignment Termination Cable Lengths T DSL Port With the T Comfort 930 DSL an external T DSL modem as well as an internal T DSL modem realized as a special interface card can be operated Further explanations regarding the integrated U R2 compatible DSL modem can be found in the DSL Modem for T Comfort 930 DSL manual External T DSL modems can be connected via the LAN port In the case of the T Comfort 930 DSL the output of the T DSL modem NTBBA is led to the LAN port of the T Comfort 930 DSL via an external switch or hub The router subsequently converts the T DSL protocol to the TCP IP protocol of the LAN TAE T Comfort 930 DSL DSL amp Uk So Net T DSL Splitter TCP IP amp PPPoE DSL Uk NTBA S PC Crosslinked twisted pair cable PPPoE i TCP IP T DSL Modem Hub Netz Connecting the T Comfort 930 DSL to the network via T ISDN and T DSL Connection of the T DSL modem is via a crossover twisted pair line You can also use a
16. NET Configuration LAN menu Here the T Comfort 930 DSL acts as the DHCP server A workstation requesting the IP settings via DHCP then receives the settings you made in the Configurator 70 T Comfort 930 DSL in a LAN with an IP enabled Server Configuration Examples DNS Name Resolution In a LAN with an IP enabled server the latter is also responsible for DNS name resolution If you want to start the Configurator by entering a DNS name you must link this name on the server with the IP address used by the T Comfort 930 DSL For further information refer to the server documentation Note To access the T Comfort 930 DSL under the same IP address after a restart you must specify this IP address permanently on a DHCP server On a DHCP server it is possible to link the MAC address of a network card with a specific IP address You will find details in the server documentation Internet Access You can also use the T Comfort 930 DSL as an Internet access server in a LAN with an IP enabled server To do this you must enter the T Comfort 930 DSL IP address on the server as the default gateway In addition you must edit the internal DNS server configuration so that the resolution of external DNS names is forwarded to the T Comfort 930 DSL In this example the Internet connection is established from a workstation via the server which in turn requests Internet access from the T Comfort 930 DSL There are two different ways of suita
17. T Comfort 930 DSL ports already offer a large number of possibilities for connecting devices By installing additional interface cards the number of ports can be increased as required One of the many possible configurations is shown in the following diagram Intercom Relay Intercom Door opener COM NTBA Example of port assignment of the T Comfort 930 DSL with terminals Internal External Sg Ports All Sg ports can be operated externally i e on an ISDN network termination unit The S92 port on the basic module can also be connected internally Sg ports on interface cards can also be switched external internal It is not possible to use both assignments simultaneously Up to eight devices per bus ISDN telephones ISDN fax machines ISDN base stations ISDN cordless tele phones ISDN adapters for the PC among others can be connected to the internal Sg ports by twin pair cables The power for three of these devices can be supplied by the bus if more devices are used they then require their own power supplies The internal Sg buses enable point to multi point calls as per the DSS1 pro tocol Euro ISDN the same features as with T Net ISDN from T Com are supported 40 Connectible Devices Installation Up Ports A system terminal can be connected to every Un port by a twin wire cable The system telephones T Comfort 6
18. in the Configu rator The enrolment time is then increased to one hour PBX Confi guration Devices DECT Phones menu Check whether the DECT device supports the DECT GAP standard In the Configurator also make sure GAP is set for this DECT device PBX Configuration Devices DECT Phones menu LAN The startup procedure of the T Comfort 830 Comfort Pro CB 300 take a long time What is the reason LAN Why is it not possible to establish a network connection with the T Comfort 930 DSL How can determine the IP address of the T Comfort 930 DSL The network connection is functioning but nothing is displayed in the browser Frequently Asked Questions This behaviour may indicate a problem with the reference clock Refer also to What are some of the causes for problems when sending and or receiving faxes starting on page 133 Check whether the LEDs for the switch and the PC s network card are indicating a connection Check the LEDs for the LAN functions of the T Comfort 930 DSL The green LAN LED at the top indicates whether the network cable has been properly connected The red LAN LED indicates whether there is any network traffic on the line If you have installed an add on module also check the LAN LEDs of the Ethernet switch The Ethernet line between the basic module LAN port and the add on module LAN1 port are properly con nected if the centre LED lights up The Ethernet line between the
19. in the Web console s Configurator in the SYS Configuration Components menu nm Note When generating your own MoH file you may incur a fee for the use of non resi dent melodies e g a GEMA fee in Germany or MCPS fee in the UK The MoH files that come with your T Comfort 930 DSL can be used free of charge 64 T Comfort 930 DSL in Computer Networks Configuration Examples Configuration Examples T Comfort 930 DSL in Computer Networks One of the outstanding features of the T Comfort 930 DSL is the integration of telephony and computer net works Connect the T Comfort 930 DSL via a computer network LAN with suitably configured workstations and you can use its network features from these workstations Using a Web browser you can access m the T Comfort 930 DSL Configurator m call charge administration m the Telefonie Assistent with which telephone functions can be used on a PC m the T Comfort 930 DSL central telephone book and your personal telephone book as well as to the company telephone book if the multi company variant is activated In addition the T Comfort 930 DSL can be used as an Internet access server RAS access can also be imple mented using the T Comfort 930 DSL which enables the integration of external staff in the LAN In this chapter you will find several examples of configurations showing integration of the T Comfort 930 DSL in a LAN Which example applies to your situation depends on the size and p
20. linking You can also set the maximum value for the transit counter there This value depends on the topology of the PBX network and should allow the system to have the maximum number of further connections possible You can display the connection status of the lines at any time in the Configurator menu System info PBX Trunks You should check this in particular after making changes to a configuration to see whether all the lines used for system networking are operable 88 Technical Details PBX Networking Some of the features possible in Q SIG are not supported by T Comfort 930 DSL with all their options for example callback on busy within the Q SIG network The call categories defined in Q SIG e g Emergency Call Operator Normal and the Q SIG name transmission feature user names are fully supported The code digits to be used for seizing a route with open numbering are not transmitted to the destination PBX and thus cannot be evaluated by it To reseize a route for example for a callback you must set the appro priate digit prefixes in the trunk group configuration for the routes to be reseized Tip If for example you are configuring a route which can be seized using routing code 5 and have selected one or more bundles for this route change the Prefix for dest call number at incoming internal setting to 5 for this bundle in order to enable the route to be reseized Owing to their hardware properti
21. module should be set to their factory settings m Inthe PBX Configuration Ports a b Change menu in the Configurator select Doorstation 2 wire under Type Activate the Actuator option if you want to use the actor port of the T Comfort 930 DSL 42 Connectible Devices Installation instead of the DoorLine relay The DoorLine actor can be operated only when the speech channel is open at the same time The internal actor can be operated at any time m The DoorLine intercom system has a number of bell keys to which you can assign different call numbers in the PBX Configuration Ports Doorbell menu in the Configurator m You can call the DoorLine intercom system by entering the code procedure EIE m The DoorLine intercom system can be connected to any a b port However you can use only one DoorLine with the T Comfort 930 DSL For details on installing and configuring the DoorLine intercom system refer to the product user guide The intercom system should be installed by qualified personnel only as sensor actor contacts will need to be connected to the DoorLine module Actor Sensor Ports For the assignment of the ports refer to the section Available Ports starting on page 28 The T Comfort 930 DSL also functions together with a Freehand Entry Phone manufactured by Siedle or Behnke 43 Installation Connectible Devices
22. qe bue d ue ica eda 116 SYNCHIORBINg NE PE COCK rar ee wien awe RIS Valet Mead e e Rr acetates a 117 Address Queres USING EDAP ss ENDE e e Cen 118 T Sinus 61 data T Sinus 620 data on the T Comfort 930 DSL 0008 119 E EAN 119 m Installation and Configuration 0 ciis 119 B TechnicalDalan s ood iab pepper re 120 Configuration Guide 121 Qi NM E REA 122 POMPOUS REPETIT 123 EAN EET 124 US PEORES C JU 125 RO CIN on sande RTT CETT EET CETTE TTE 126 Brancho NIS cst pede ated Ls uate aww ea dm ot en aep as 127 A eh Drei whe eaters 128 ESSI ACOBSS aaa 129 Frequently Asked Questions 130 is SA weak fabs eae nie CEDE das 181 TACNA er reed 132 DE RR een ee ee EN 134 E AA O eee ey eee ee EN ER ee eee he erat ee ee ee nee wee 135 NCHS ia d IE 136 More QUESTIONS udi wa acr eer ESA DAE PATER EI CO PEE Re ORAS 138 Technical Specifications 139 Index 142 Features Features The T Comfort 930 DSL is acommunications system for integrated voice and data communication The out standing feature of this communications system Is its modular structure m Even with the smallest T Comfort 930 DSL version it is possible to use all the most important communi cations applications The basic module enables telephony with system telephones ISDN telephones and analogue terminals Internet intranet data communication CTI applications sub system operation and system configuration using a standard Web browser The expansion module of the
23. slots is connected to a group of pressure terminals Therefore there are also three pressure terminal groups on the expansion module To be able to distinguish these all the pressure terminals in a group are the same colour m The slots are not of the same type Therefore some of the available interface cards may not be operated in all slots Note the overview under Interface Cards starting on page 31 26 Installing Interface Cards Installation Type name of interface card Installing an interface card in an expansion module slot Proceed as described below to install an interface card 1 Turn off the T Comfort 930 DSL Open the housing cover 2 Remove the slot card from the transport packaging Check that it is the correct slot card type There is a sticker with the type name on the connector Caution otatic charges can damage electronic components Pay attention to the regulations re garding the handling of electrostatically sensitive components 3 Carefully insert the interface card in the slot provided The component side must face to the right Ensure the plug in connection is sitting securely 4 Connectthe required port cable to the corresponding pressure terminals of the relevant pressure terminal group see also Positions of the Ports starting on page 30 5 Close the housing cover and turn on the T Comfort 930 DSL again 21 Installation Available Ports The so
24. the Windows start menu under Programs Telefonie Assistent Browser respectively Programs Hotel Starter 115 Configuring the PC Software Setting up Video Telephony Further information can be found in the online help of the browser program To view this click the top left corner in the Telefonie Assistent browser s program window on the system menu symbol or on the symbol in the information area of the task bar Select the Readme command You will find the Hotel s readme in the installation directory of this browser program Note Both browser programmes can be used simultaneously setting up Video Telephony You can use the Telefonie Assistent to switch on the video function during an internal call To be able do this the Microsoft NetMeeting 3 0 program must be installed and set up on all participating workplace computers Note NetMeeting is already pre installed on the Microsoft Windows 2000 and XP operating systems Set up Microsoft NetMeeting 3 0 1 Connect a standard web cam to the workplace computer and install the driver 2 Inthe Windows Start menu select Run and enter conf exe Confirm your selection with OK 3 Follow the instructions of the Install Wizard Registration in an Internet directory is not necessary and is not recommended Select the installed web cam and exit the Install Wizard 4 Runafunctionality test To do this start the NetMeeting program Click on the call button Under Addre
25. to system terminals is possible There are no user accounts configured for the sending of e mails the authorisation for sending e mails is not deactivated m The multi company variant is not activated Internet Functions m RAS access with or without callback can be set up for every T Comfort 930 DSL user RAS access requires activation of the RAS authorisation m More than one mail account query can be set up for every user m Every user with a system terminal can be informed automatically of the receipt of e mails m Users can disconnect existing Internet connections via the T Comfort 930 DSL Web console and from a system terminal if the function has been configured on that terminal The following IP addresses are preset for the network configuration m Host name host m P address 192 168 99 254 m Network mask 255 255 255 0 Factory Settings on Delivery Internet Functions The following addresses are transmitted to the client PCs in the LAN via DHCP or PPP m Gateway address 192 168 99 254 m Domain name domain m Domain name server 192 168 999 254 m PPP addresses 192 168 100 0 to 192 168 100 10 m DHCP addresses 192 168 99 129 to 192 168 99 148 You can change the IP settings in the Configurator Check with the network administrator responsible for the LAN if you wish to do this Scope of Delivery Installation Installation scope of Delivery The delivery consists of One T Comfort 930 DSL communications s
26. 30 730 830 and Comfort Pro P 100 300 500 are cord bound system ter minals The T Comfort 730 DECT base station is required for the use of cordless system telephones e g T Comfort 830 handset Comfort Pro CM 300 or Sinus 61 S The T Comfort 830 handset features an USB port on which you can transfer data and surf on the Internet Note You can only operate DECT base stations on the ports of Von interface cards If this base station is connected to a Von port of an interface card four simultaneous calls are possible with the handsets If the base station is connected to two Un ports eight simultaneous calls are possible However note that only as many external connections are possible as there are externally connected B channels available a b Ports The a b ports a b1 to a b4 can be used for connecting analogue terminals These can be for voice or data communication and use DIMF or pulse dialling e g m analogue telephones m class 3 fax machines m analogue modems external or internal m external devices for music on hold m external voice mail systems Additional a b ports can be provided by installing interface cards 41 Installation Connectible Devices Please note Adhere to the following notes and recommendations regarding the con nection of analogue devices Devices not meeting the technical requirements of the T Comfort 930 DSL can cause damage to it Analogue Telephones If analogue telephones are to be used
27. 30 DSL configuration can also be returned to the factory settings by means of the basic hardware settings switch Please note If the factory settings are restored all customer settings and user data will be lost To restore the T Comfort 930 DSL basic settings proceed as follows 1 Switch off the T Comfort 930 DSL by disconnecting the power plug and the plug in power supply of the basic module 2 Remove the cover Caution otatic charges can damage electronic devices Observe the regulations regarding electrostatically sensitive components 62 Configuring the T Comfort 930 DSL Configuration 3 he basic settings switch is designed as a key switch The location of the switch can be found in the chapter entitled Interface Cards starting on page 31 Press and hold the switch 4 Replace the power plug in the mains socket Wait about 30 seconds until the indicator on the front of the T Comfort 930 DSL constantly flashes 5 Disconnect the power plug from the mains socket again 6 Release the key switch The system data is now reset 7 Replace the power plug in the mains socket The T Comfort 930 DSL will now reboot in the default configuration The procedure is completed when all connected system terminals show the time on their displays 8 Log onto the Web console see Starting the Web Console on page 57 Configure the T Comfort 930 DSL possibly by loading a saved configuration see Saving and Loading the Confi
28. 30 handset Comfort Pro CM 300 its own telephone number Check in the T Comfort 830 handset Comfort Pro CM 300 Under PBX Configuration Call Distribution Incoming or PBX Configuration Call Distribution Incoming PTP route all incoming calls to the number of the T Comfort 830 Comfort Pro P 500trunk key m Inthe Configurator create a new group called Operators under User Manager User groups Activate Call queue Call waiting protection and Call forwarding for this group and set the Dial out External option appropriately m Create a user called Operator 1 under User Manager User Assign this user to the Operators user group Assign the telephone numbers of the T Comfort 830 Comfort Pro P 500 trunk key and the number of the mobile T Comfort 830 handset Comfort Pro CM 300 to this user m Activate menu call waiting protection on both terminals in the m Configure a function key on the T Comfort 830 Comfort Pro P 500 which activates deactivates a call for warding immediately to the telephone number of the mobile T Comfort 830 handset Comfort Pro CM 300 in the menu Use Incoming calls are routed to the T Comfort 830 Comfort Pro P 500 manned by the operator who then puts the calls through A queue is used so that callers do not get a busy signal The display on the T Comfort 830 Comfort Pro P 500 indicates how many calls there are in the queue If the operator wants to leave the workstation and take alon
29. Access 124 LAN WAN Settings Configuration Guide WAN settings Do you have a T Online account Enter your provider s No T Online Yes dial in data T Online Telephone number Access identification T Online number Co user number and Password Provider New Provider Telephone Number User Name and Password _ Y Configure T Online in NET Configu Specify the IP address of Bomae nn ration WAN Provider You will obtain the DNS in the Internet the access data when you register Mail input server and Specify a standard POP server mail output server and a standard SMTP server Maximum idle time Specify the maximum time of inactivity after which the connection to the ISP is cleared down Activate the status and Configure the ISP in NET Configuration select the provider WAN Provider TDSL No No HDLC No LAN No Ves Is your IP address Ves Yes Vai allocated by your provider Dynamic No Y v Nee u IP address Gateway Enter the IP address and network mask Network mask you wish to obtain from your provider z Specify the gatewa Your own telephone on y for the Internet number connection Max connection time Specify the maximum per month connection time forone month v E a
30. Authorisations 14 B Base module 30 Basic module 22 Basic setting 62 Bundles 86 Busy key 91 C Call keys 90 CAPI 113 Clock 117 Power failure 39 oynchronising the PC via SNTP 117 Comfort Pro A Hotel 115 CompactFlash 29 Configuration 53 Initial configuration 53 Loading software updates 61 Remote configuration 59 142 Resetting the system data 62 oaving and loading the configuration 60 oystem prerequisites 54 via V 24 port 10 Configuration examples 65 Introduction to TCP IP 66 RAS 69 T Comfort in a LAN with an IP enabled server 70 T Comfort in a serverless LAN 67 Configuration guide Branch settings 127 E mail access 129 E mail function 128 LAN 124 Overview 122 PBX ports 123 RAS settings 126 WAN settings 125 Configuring Preparation 56 otarting the Web console 57 Connection scheme Actor sensor ports 43 Analogue a b ports 41 SO ports 40 Upn ports 41 D DECT 134 DHCP 66 Direct call key 92 DNS 68 71 Doorstation equipment add on card 28 Doorstation equipment interface card 25 DSL 38 DSL port 38 DSS1 82 E E mail 12 Ethernet connection 24 Expansion module 22 30 Expansion set 19 22 F Factory settings 14 Authorisations 14 Internet functions 17 Telephony functions 14 FAQs 130 Features 9 Internet access 11 H Hardware 131 Hardware basic setting switch 62 Installation 19 Mounting location 21 Ports 28 ocope of delivery 19 Wall mounting 21 Intercom syst
31. Combinations The following table shows examples of equipment combinations operating with additional power from a plug in power supply Basic Unit T Comfort 730 System Telephone Add ons 2nd Terminal System Telephone Up to 3 key Audio Upn adapter T Comfort 630 T Comfort 730 T Comfort 830 pad modules adapter and plug in without adapter without adapter without adapter power supply and with 1 key pad module e e e e Basic Unit T Comfort 830 System Telephone Add ons 2 Terminal System Telephone Up to 3 key Audio Un adapter T Comfort 630 T Comfort 730 T Comfort 830 pad modules adapter and plug in without adapter without adapter without adapter power supply and with 1 key pad module o e e e e e o 9 e a e a 9 e e o 6 e e 92 Configuration Configuration Configuration and programming of the T Comfort 930 DSL is performed by the Configurator a special software application integrated into the system The Configurator is operated via the Web console which can be run on any PC connected to the T Comfort 930 DSL Configurator Costs Phone Book Telefonie Assistent A T Com a a T Comfort 930 DSL Logout Home search Toc Help Administrator Welcome to your communication system Configurator Costs Phone Book Telefonie Assistent The T Comfort 930 DSL Web console Using the Web console you can perform
32. Comfort 930 DSL with an ex pansion module Always turn on the power supply of the expansion module first and then plug in the plug in power supply 24 Installing Interface Cards Installation Installing Interface Cards The expansion module and the basic module of the T Comfort 930 DSL Version 1 can be expanded using interface cards Please note Turn off the T Comfort 930 DSL Unplug the plug in power supply and the main supply from the socket You must not install or uninstall interface cards while the T Comfort 930 DSL is turned on V 24 and Doorstation Equipment Slots a al ooo ooo ooo El EJ El El E E F1 E1 F1 E E 00000 Doorstation equipment V 24 Ol ar Slots on the basic module only T Comfort 930 DSL Version 1 The T Comfort 930 DSL Version 1 has two smaller slots in which special interface cards can be operated V 24 and doorstation equipment You can see the location of these slots in the diagram entitled Position of the ports on the basic module T Comfort 930 DSL Version 1 m The doorstation equipment module provides two actor ports and three sensor ports m The V 24 module provides a serial port Proceed as described below to install one or both of these interface cards 1 Turn off the T Comfort 930 DSL Open the hous
33. Configuration Firewall menu m aninternal number is configured for RAS access Configurator Net Configuration Connections RAS menu m your user group has been granted RAS access rights Configu rator User Manager User Groups menu For information on the installation of software and on configuring Internet access refer to the T Comfort 830 handset s user guide More Questions If you suppose a defect of your telephone line please contact the service department of your telephony provider For T Com the Technische Kundendienst is available either by freecall 0800 330 2000 or on the Internet http www t com de kundend lenst 138 Technical Specifications Technical Specifications System data Mains power supply 230 V 7 50 Hz Rated power Basie modules Ast 25 VA Addon modules ner 60 VA oafety class 2 Permissible temperatures 5 C to 40 C stationary weatherproofed Dimensions W x H x D 396 x 390 x 100 mm Weight Basic module and power supply unit 1 900 g So ports Euro ISDN external S external Basic module an 1x for basic access DSS1 protocol TOTEN T a Euro ISDN switchable Basic module 2 2 1x Sg external Sy internal Add on module up to 8 x for basic access DSS1 protocol or for ISDN terminals DSS1 protocol possible interface cards 4xSo 2 X Sg and 6 x Uy 2 X Sg and 6 x a b Supply voltage 40 V 10
34. DSL If Internet access is already available from an Internet service provider this can be con figured in the T Comfort 930 DSL If the client network is not IP capable the T Comfort 930 DSL can admin ister the IP configuration necessary for Internet access The T Comfort 930 DSL has an integrated DHCP server and a DNS server which in this case take over IP address administration and name resolution for the client PCs Features The T Comfort 930 DSL enables Internet access for all connected PCs by means of acommon IP address Only this is externally visible The local IP addresses of the client PCs are translated to the IP address of the T Comfort 930 DSL by network address translation NAT In this way the client PCs in the LAN cannot be reached directly from the Internet This protects them from direct external attack The LAN is additionally pro tected by the T Comfort 930 DSL filter lists which can be customised individually firewall function EN Note We recommend you to read through the explanations under Useful Information on Internet Access starting on page 4 DECT Data Communication The T Sinus 61 data T Sinus 620 data or the T Comfort 830 handset enable PCs that are not connected to the T Comfort 930 DSL via the internal Sg ports or the Ethernet interface to access the Internet These PCs can make full use of all the Internet and e mail features of the T Comfort 930 DSL Data is transmitted via the internal data interfac
35. H 3 4 4 c 00 a Olea Lo LH LH Hog RJ45 RJ45 a b LAN Actuator DC V 24 Sol S02 142 142 n Position of the ports on the basic module T Comfort 930 DSL Version 1 Default setting Upn Upnl 243 So2 a b H 3 4 OO ZO Lo LH LP RJ45 RJ45 a b LAN DC Sol So2 142 in Position of the ports on the basic module T Comfort 930 DSL Version 1 7 PCM Slot 1 Slot 2 Slot 3 d 472 d o Gp 39 O O O O gado O mi O 13 14 23 24 33 34 ERI 6558 EEEE LAME RR LANTLAN2 LANO 15 25 35 Position of the ports on the expansion module T Comfort 930 DSL 30 Available Ports Interface Cards Interface Car ds Installation The following overview shows the available interface cards Interface card Slots Special features 1 2 3 4 x So e e Sy are switchable internally externally 4 X Ups o e Upn are DECT enabled 8X Ubn e e Upn are DECT enabled 2 x Sg and 6 x Uy e e Upn are DECT enabled So are switchable internally externally
36. IOS can use NetBEUI IPX SPX or IP as the transport protocol In the network environment you can only access files and printers on workstations using IP for NetBIOS 69 Configuration Examples T Comfort 930 DSL in a LAN with an IP enabled Server T Comfort 950 DSL in a LAN with an IP enabled Server In a LAN with an IP enabled server you should coordinate integration of the T Comfort 930 DSL with the responsible network administrator You must decide on the IP address space to be used and which network services DHCP DNS RAS Internet access the T Comfort 930 DSL is to handle in the LAN ISP T Comfort Server DNS DHCP RAS int DNS Internet dh Se gt So Net Spint gt S Net Ext pci PC 2 PC S Net Hub Net The T Comfort 930 DSL in a LAN with an IP enabled server In many cases an IP enabled server configures the IP settings via DHCP for all workstations On starting the T Comfort 930 DSL requests IP settings via DHCP If this request is responded to the T Comfort 930 DSL uses the IP settings received You can then use a workstation to access the T Comfort 930 DSL Configurator under the IP address assigned by the server In networks in which the IP settings are made manually you have to enter the corresponding IP settings in the T Comfort 930 DSL Configurator
37. Internet Access m The IP addresses used in the LAN are translated into IP addresses valid worldwide So you require no such addresses for your LAN m OnlyIP connections triggered from a workstation can be established Consequently while you can call up Web pages from a workstation you cannot install a Web server visible in the Internet on a workstation Certain protocols cannot be used when NAT is being used This affects protocols with the following prop erties m P addresses are transported in the useful load e g NetBIOS over TCP IP m The protocol requires an active inward directed connection establishment e g ICQ m The protocol will function without TCP UDP port numbers e g ICMP or IGMP The T Comfort 930 DSL NAT has suitable processes for ensuring the functions of many important protocols affected by these rules These are the protocols FTP in active mode CuSeeMe videoconferencing IRC chat ICMP errors traceroute and ICMP echo ping Protocols which require inward directed connection establishment can be configured in the Net Configu ration Port Access menu For further information refer to the online help of this menu 16 Variants of PBX Cascading PBX Cascading PBX Cascading As requirements grow the T Comfort 930 DSL can be operated together with other PBX installations If you merely need a larger number of connections it is easy to link a second PBX PBX Cascading
38. L1 protocol slave adopts synchronises to this clock When planning a PBX networking scheme you must make sure that the L1 clock propagates from a master via a number of PBXs Network operator M eese S PBX1 M S PBX 3 ee Trunk line 0 9 Point to point connection Example propagation of the L1 clock If more than one port with the setting L1 Type Slave is configured on an T Comfort 930 DSL and the setting L1 sync possible has been activated then one of the ports is automatically defined as the L1 clock source The T Comfort 930 DSL will automatically switch the clock source to another port configured as an L1 clock source if a line fails for example Please note Reciprocal or circular application of the L1 clock is not allowed Example In the above case you could reverse the L1 slave master setting for the connection between PBX 1 and PBX 3 However if you then activate the setting L1 sync possible for the port of PBX 1 this may cause parts of the PBX network to stop functioning temporarily When applying the L1 clock of trunk lines you can assume that the public network is clock aligned So in the above example you can connect additional trunk lines to one of the PBXs 83 PBX Networking Types of Point to Point Connections Types of Point to Point Connections There are different typ
39. Networking entry with occonfig y Start the T Comfort 930 DSL configuration service via your Web browser Enter the T Comfort 930 DSL address for example http 192 168 99 254 i Create the user groups and users Set the system data Select the access type Connect the So M i and analogue devices and configure them Configure the call distribution scheme User Manager v Configure the Least Cost Routing PBX Configuration function zones network providers and holidays m cm 7 Configure lt T Comfort 930 DSL Yes d LCR Configuration Least Cost Routing function No Configure lt lt TComfor 930 DSL Yes network functions LAN Configuration Dial in RAS Yes Ed RAS Configuration Connection LAN Yes Ns Branch Configuration WAN Configuration E Mail Configuration No No Yes md No Yes No y Save data Flowchart Overview 122 Finished y PBX Ports PBX Ports Define the access type Set the access type multiterminal y Define the external So interfaces access and or system access Set the external So interfaces and Do you have ISDN terminals that you wish to operate on an S interface enter the telephone numbers assigned by your network provi
40. P settings in Windows 2000 XP under Start Settings Network connections Local Area Connection Open the dialogue box Local Area Connection Properties and then the dialogue box Internet Protocol TC IP Properties see figure Setting the IP address in Windows XP on page 55 4 Note down the existing settings so that you can restore them after completing the initial configuration 5 Change the IP Address to 192 168 99 253 Change the subnet mask to 255 255 255 0 confirm with OK and Close 6 Start a Web browser and in the address field enter http 192 168 99 254 The Web console s log on page will be displayed Enter the user name Administrator without a password for the initial configuration To support your next configuration steps you should activate the Assistant mode on the entry page of the Configurator Please also pay attention to the online help 54 Brief Guide to Initial Configuration Configuration Local Area Connection Status General E Connection A ees Status General Authentication Advanced Duration Connect using E9 Ethernetadapter AMD PCNET This connection uses the following tems el Client for Microsoft Networks ja QoS Packet Scheduler i Internet Protocol TCP IP Speed Activity G Internet Protocol TCPZIP Pra rties General ou can get IP settings assigned automatically if your network supports this cap
41. T Comfort 930 DSL provides three slots for further interface cards Using different combinations of interface cards the configuration of the T Comfort 930 DSL can be tailored ex actly to your communications requirements The need for additional U n ports supporting DECT further Sg ports or more a b ports can be met using one or more interface cards without changing the system m The base module of the T Comfort 930 DSL s version Ican be expanded to connect an door entrance intercom and a serial interface For a T Comfort 930 DSL version 2 we recommend to connect a Doorline entrance intercom see Intercom System for a b starting on page 42 m You can use an additional insertable memory card CompactFlash to operate further program packages m Another special interface card provides an internal U R2 compatible T DSL modem Additional infor mation can be found in the corresponding user manual of the DSL modem Cascading Using the expansion module the T Comfort 930 DSL can be cascaded with a second T Comfort 930 DSL communications system Telephony The T Comfort 930 DSL communications system is designed to be connected to an ISDN basic access using the DSS1 protocol System access point to point and multi terminal access point to multipoint are both supported The two forms of access can be configured in parallel For this purpose m the T Comfort 930 DSL basic module includes two Sg ports one external one and one that can b
42. Web pages the T Comfort 930 DSL automatically releases the connection to the Internet after a certain specifiable duration m Itis possible to call up Web pages simultaneously from several workstations m The T Comfort 930 DSL can block access to certain Web pages by means of filter lists E mail One of the most important services in the Internet is e mail E mails are buffered in individual e mail accounts on a mail server Mail servers are operated by ISPs for example With the T Comfort 930 DSL you can set up one or more e mail accounts for every user account configured on the T Comfort 930 DSL These e mail accounts are then checked at regular intervals If there are new e mails in an e mail account and the T Comfort 930 DSL has been configured for this function the user specified in the T Comfort 930 DSL user account is notified of the new e mail on his system terminal T Comfort 730 830 DSL system telephones can also display information such as the sender or the subject of the e mail NAT Network address translation NAT is activated on accessing the Internet ISP You require this feature in order to translate internal IP addresses to valid external IP addresses This has three important consequences for Internet access m Several workstations can share a single Internet access You do not require a LAN access only a single account with the Internet service provider ES Configuration Examples Useful Information on
43. a company so that incoming external calls can be transferred to the correct internal subscriber m Foreach company every route can have its own code For example it is possible to activate different routes with the code O for different companies This enables separate charging for outgoing external calls for example m Anindividual exchange operator can be set up for each company m Each company can maintain the communication data of its business partners in its own company tele phone book m Thecharges can be billed individually for each company 105 Multi Company Variant Configuring the Multi Company Variant Configuring the Multi Company Variant The multi company variant can be commissioned and configured by the system administrator of the T Comfort 930 DSL without any major effort In the multi company variant the communications system behaves in exactly the same way as the single company variant This is particularly of interest to users who want to expand their own system and at the same time operate it in a group The process in brief 1 The feature must be activated see Activating the Multi Company Variant starting on page 106 2 herequired companies must be set up see Configuring and Managing Companies starting on page 107 3 The users of the T Comfort 930 DSL are assigned to the individual companies see Assigning Users starting on page 107 4 In order that the T Comfort 930 DSL can transf
44. ability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address 192 168 99 253 Subnet mask 255 255 255 O 1 Cancel Setting the IP address in Windows XP Tip To find out the IP address of the Web console enter the code digit procedure EJ E on a connected system telephone You can also view the net mask by en tering the procedure EJ EI The PC s IP address must be in this network range Note Deactivate any connection via a proxy server which has been configured Open the Internet Explorer go to the menu Extras and open the Internet options dialogue box Select the Connections register and deactivate the Proxy Server 55 Configuration Configuring the T Comfort 930 DSL First Configuration via Serial Port The serial port can also be used as alternative access for the first configuration To do this the V 24 module only available for a T Comfort 930 DSL version 1 must be installed Additionally you require a crossed serial line with RJ45 plug null modem 1 Install the Setup Dial up Network Connection program from the system CD To do this you must log on as an administrator under Windows NT or Windows 2000 XP 2 Shut down the PC Remove all connected network leads Connect the serial port of the PC to the COM port of the T Comfort 930 DSL 3 Restartthe PC Set up a dial up li
45. able must not exceed 30 m in length and must not be used outdoors nm Note An extra plug in power supply is required to operate combinations of equipment with a power consumption that exceeds the power output of the Ubn ports 46 Audio Adapter Audio Adapter Accessories and Adapters The audio adapter is an adapter extension with four different ports for external audio and signalling devices Weight 70g Dimensions 73 x 60 x 30 mm Power consumption max 260 mW with relay active Audio Adapter Pin Assignment Port Used for Socket Assignment 1 cp Earcap RJ 10 1 microphone second handset 4 pin le headset Western nn active speaker or micro socket 3 speaker phone 4 microphone 2 Recording device relay con Stereo jack 3 5 mm 1 GND recording tact generates signal for Starting and stopping re cording signal relay contact 1 2 peak recording signal 3 ring relay contact 1 3 Not used on T Comfort 930 DSL Round power socket 4 mm 4 Door display RJ 11 or RJ 12 6 pin Western socket 4 5 relay contact 2 1 2 3 6 NC AT Accessories and Adapters Electrical Data of Ports Port Audio Adapter Connection Values Microphone microphone of second handset headset microphone Ear cap loudspeaker of second handset headset headset loudspeaker Active speaker Electret microphone Ty
46. ach team member has one T Comfort 830 system telephone with all call keys programmed as trunk and team keys Miller 0000 10 o Trk if Surrort 1 11 0 Tri Surrort 2 9 TK 14 Surrort 3 Johnson 000 12 4 Trk12 Hotline 1 13 0 Trk 13 Hotline 2 9 TK 1 amp Support 1 14 o Trkld Support 3 15 lt gt 0 Trk 15 Support 4 9 TE 12 Hotline 1 Example toggle team Line Seizure Each team member is assigned two call numbers each programmed as a trunk key LT 10 to LT 15 97 Team Functions Examples of Use The first number of each team member is programmed as a team key on the other member s telephone e g LT 10 on Miller s telephone as TT 10 on Johnson s telephone The assumption here is that most calls will go to the respective first call numbers and team members can thus help each other out by answering one another s calls On each telephone it is possible to toggle between the calls on individual lines e g TrK 10 and TrK 11 by pressing the appropriate key toggling Every call on a trunk key can be transferred to any other party by means of the R key For more information refer to the chapter entitled Consultation Toggling Transfer and Conference in the T Comfort 630 730 830 and Comfort Pro P 100 300 500 user guide Line Busy Indication If a line is busy e g TrK 10 on Miller s telephone the appropriate team key will indicate this e g TK 10 on Johnson s telephone Call Signa
47. al Furthermore it is sensible to combine queues with the Announcer at busy function When a caller calls a subscriber who is busy then they will hear a central welcoming text for example Here is company XYZ You will be immediately connected The function Announcer at busy can be set in the PBX Configuration Call Distribution Incoming menu Central welcoming texts can be recorded using the program package Comfort Pro A IAB integrated answering machine You should configure a new user group e g Operators and activate the authorisations Call queue Call waiting protection and if necessary Call forwarding If users belong to this group a queue will be activated automatically for all telephone numbers assigned to them Call Forwarding Forwarded calls of the forwarding type Immediately and On busy have priority over queues The queue of the forwarding telephone is not used for forwarding calls in this manner During the configuration of this type of call forwarding the contents of the queue are not transferred to the target terminal If there are still calls in the queue when the call forwarding function is activated these calls can only be accepted on the source terminal If a call isto be forwarded After delay it enters the queue If the call has not been answered before the delay period expires it will be forwarded to the target terminal and can then be answered there 100 Examples of Use C
48. all Queue Pickup The functions Pickup from a pickup group and Pickup selective can be used together with queues A user who accepts a call using Pickup or Pickup selective picks up the next call from the queue Hunt Groups Hunt groups of the parallel type are usually used together with queues with the queues of each telephone in the group being synchronised to each other When a call to the number of the hunt group arrives the call enters all parallel queues If a call from one of the queues is answered it is removed from all other parallel queues Examples of Use Note Ports on a Uy interface card are DECT enabled so that DECT base stations can be connected to operate cordless system terminals Enquiry Station for an Operator with Two System Telephones The operator switches all incoming calls and can either work on the T Comfort 830 Comfort Pro P 500 or the mobile terminal the T Comfort 830 handset Comfort Pro CM 300 Configuration m Configure the system access or access for multiple terminals under PBX Configuration Ports Sp m Configure the T Comfort 830 Comfort Pro P 500 and a base station under PBX Configuration Ports Upn m Configure a trunk key for the T Comfort 830 Comfort Pro P 500 under PBX Configuration System tele phones 101 Call Queue Examples of Use m Configure the T Comfort 830 handset Comfort Pro CM 300under PBX Configuration Ports DECT PP and assign the T Comfort 8
49. allel type under PBX Configuration Groups Hunt Group and include the three telephone numbers of the trunk keys in this hunt group m Under PBX Configuration Call Distribution Incoming or PBX Configuration Call Distribution Incoming PTP route all incoming calls to the number of the hunt group m Inthe Configurator create a new group called Operators under User Manager User groups Activate Call queue and Call waiting protection for this group m Inthe User Manager configure a user for each of the three operators and assign these settings to the user group called Operators Allocate each User the telephone number of the trunk key of their system telephone m Activate _ call waiting protection on all three terminals in the m Program a function key with the function Sign on sign off from hunt group on the three system tele phones in the menu t Use Incoming calls are signalled in parallel to all signed on enquiry stations If the enquiry stations are busy the incoming call joins the queue on each of the terminals in the hunt group If one of the enquiry stations accepts a call from the queue the call is removed from the queues of all the other enquiry stations The display at each enquiry station T Comfort 830 Comfort Pro P 500 indicates how full the queue is 103 Call Queue Examples of Use If attendants leave the station they sign off from the hunt group by means of a function key In c
50. as one T Comfort 30 system telephone with all call keys programmed as trunk keys Miller oooO O 5 0 TrE 18 Support 1 gt Trib Surrort 2 amp 9 Trk12 Support 3 10 Johnson s TrK 18 Surrort 1 11 TrEll Sureort Z A 9 TEL Support 3 12 V ew del T1 mitri PV IG 45 0 Trk 148 Support amp 0 TrK il Surrort A o TK 12 Surrort 3 el GS Lnd Example unified team Line Seizure Call numbers 10 11 and 12 are programmed as trunk keys on each team member s telephone TrK 10 to TrK 12 All team members can use these numbers for answering as well as making calls Tip In this team configuration it is useful to program one of the function keys on each tele phone with the Hold function A call e g for TrK 11 can then be put on hold by pressing the function key If another team member then presses trunk key TrK 11 on his telephone he can accept the call For further information on function keys refer to the T Comfort 630 730 830 and Comfort Pro P 100 300 500 user guide 96 Examples of Use Team Functions Line Busy Indication If a line is busy e g IrK 11 Johnson the trunk keys on the other team telephones will indicate this Call Signalling In this example calls via all trunk keys are signalled acoustically Toggle Team The toggle team described here illustrates how a large number of call numbers can be managed efficiently with the help of team functions E
51. assign IP addresses to devices Class C networks normally use IP addresses in which the first three numbers are the same and the last number is uniquely assigned to a specific device in the LAN On the Internet unique addresses assigned by a special organisation created for this purpose are used Within a LAN you can use addresses which are not unique world wide IP Range Common Netmask Comment 192 168 0 0 192 168 255 255 299 299 299 0 206 smaller networks 172 16 0 0 172 31 255 255 259 240 0 0 1 medium network 10 0 0 0 10 255 255 255 255 0 0 0 1 large network 66 T Comfort 930 DSL in a Serverless LAN Configuration Examples IP enables the establishment of connections via one or more intermediate stations The decision whether to connect directly or indirectly to the partner device depends on the network mask The network mask for a class C network is 255 255 255 0 If the IP address of the partner device does not fit the network mask the connection is established via the default gateway If a device knows several data routes to different interme diate stations one speaks of a router The domain name system DNS resolves a plain text DNS name into an IP address The DNS is a hierarchi cally structured database distributed worldwide A DNS server can supply information on the names and IP addresses for which it is responsible For all other information a DNS server contacts other DNS servers For the establishment of every co
52. aved in a file archive and can be loaded to the T Comfort 930 DSL either locally from a connected configuration PC or by remote configuration The following configuration and customer data can be saved and loaded again Telephony and network parameters m User data 60 Configuring the T Comfort 930 DSL Configuration m Telephone book entries m LCR tables For further information refer to the online help documentation under the topic SYS Configuration Data backup Receiving System Messages as E Mail Important events and errors are kept by the T Comfort 930 DSL in an internal log book the error store To inform or alert the system administrators entries in the log book system messages can be sent via e mail In order not to notified of every error the administrator can define corresponding log filters in the Configu rator the LOG Configuration LOG Filter menu These filters define which errors category severity number per time interval should be notified The e mails always include an internal event or error number as well as an explanation of the message Further extra parameters such as the port number when a trunk line drops out are also provided The mail account for this service Account for LOG filter is configured in the Configurator NET Configuration E Mail Access Loading SW Updates New versions of the system and terminal software can be loaded to the system New software versions of the T Comfo
53. bly configuring the internal DNS server You can enter the T Comfort 930 DSL IP address as a DNS forwarder If you require access to extended DNS information you can also configure the DNS server for a recursive DNS request without the DNS forwarder For further explanation refer to the DNS server documentation 71 Configuration Examples T Comfort 930 DSL in a LAN with an IP enabled Server ISP T Comfort Server DNS Internet DHCP RAS int DNS So a So Net Sint S Net Ext pci PC 2 PC S Net Hub Net The T Comfort 930 DSL as a DNS server in a LAN with an IP Server RAS Access In a LAN with an IP enabled server you can also enable external computers to dial in via the T Comfort 930 DSL To do this you should coordinate with the network administrator the IP address space which can be assigned to an external computer dialling in and enter it in the Configurator NET Configuration RAS ISDN menu under Address Range ISP T Comfort Server DNS RAS Internet DHCP int DNS So gt So Net Net Ext PC1 PC 2 PC S Net Hub Net RAS access by the T Comfort 930 DSL in a LAN with an IP server
54. bution Outgoing for multi terminal access What are some of the causes for problems when sending and or receiving faxes Frequently Asked Questions Make sure the user configured for this telephone belongs to a user group that has access to this feature Configurator User Manager User and User groups menus Some features cannot be used until the system PIN is changed You have connected the ISDN telephone to an external Sg port RJ 45 socket These ports are intended for connection to the NTBA only Connect the telephone to an internal Sy port pressure ter minal The internal call number that has been configured for this ISDN tele phone in the Configurator PBX Configuration Ports S0 menu must also be configured as an MSN on the ISDN telephone itself For further information refer to the User Guide of your ISDN tele phone This case also requires configuring the MSN on the ISDN telephone see above answer You have configured multi terminal access and system access in parallel All outgoing calls are therefore established via system access and outgoing call distribution can be configured for system access only Configurator Call Distribution menu A specific MSN can be seized for individual calls by means of a code number procedure For further information refer to the Oper ation on Standard Terminals user guide In frequent cases the reason may be found in a problem with the ISDN L1 refer
55. d in the PBX Configuration System Settings dialogue under System linking Refer also refer to the corresponding help topics in the T Comfort 930 DSL online help ES Note If you do not need the features of PBX networking the simplified configuration is sufficient in most cases For this purpose assign the preconfigured trunk groups bun dles Multi terminal access or System access to the ports The preconfigured route called External trunk now makes it possible to seize an external line immediately or by first dialling the prefix 0 You can rename the preconfigured bundle and the preconfi gured route if required but you cannot delete them Connections Networking two or more TK systems means interconnecting them The T Comfort 930 DSL allows you to use the following connections m ISDN trunk lines m ISDN point to point connections Q SIG on external Sg ports 81 PBX Networking Connections PBX pa PBX p d PBX p a PBX Ff EY M va oe Trunk line 00 Point to point connection Example of a PBX network Various line types and transmission protocols can be used for point to point connections The required network topology distance connection capacity determines which type of point to point connection is most Suitable Protocol Q SIG or DSS1 The Q SIG protocol designed for ISDN point to point connections is the preferable choice as the trans mission protocol alter
56. deac tivated Call removal is deactivated Callback on busy can be activated If more than one terminal is configured for a user under the same number they can suppress the sig nalling of calls on the parallel terminals Function Reaction Connection will be disconnected is deactivated as callers trying to reach a terminal that cannot be reached or is busy will hear a busy signal Factory Settings on Delivery Authorisations The call queue function is deactivated Call forwarding to internal or external numbers can be activated Call forwarding after delay is executed after 20 seconds Door calls and MSN groups can be forwarded Call forwarding for other users and call forwarding by other users are deactivated It is possible to transfer an external call to an external subscriber Three party conferences can be set up Connections can be parked Call protection can be activated call waiting protection announcement protection and pick up protection can not be activated Transmission of one s own phone number MSN or system access number can be suppressed on a per call basis The telephone lock can be activated The terminal PIN is 0000 Interception of malicious callers is possible if this feature has been ordered from the network operator The white list black list and call filters are not preconfigured and thus not active If these lists are con figured they can be activated for the user grou
57. der Define the internal S Yes 0 Configuration Guide Set the internal 95 interfaces and enter the interfaces Do you want to operate system telephones or DECT terminals um terminals Configure the internal telephone numbers Enter the ee interfaces Yes gt U interfaces DECT terminals Yes Y Configure the DECT and enter the internal telephone numbers Do you want to operate DECT terminals Check in the DECT terminals and enter the terminals Do you want to operate analogue terminals e g a fax machine Analogue terminals Configure the internal telephone numbers Set the analogue interfaces and enter the internal a b interfaces telephone numbers No Do you want to use a Enter the internal sensor contact e g for Yes Configure the sensor telephone numbers for the a door opener time groups of the sensor No Do you want to run the Select the f h M GDV at T Comfort Yes von Lodi MELU connection data interface program option No i C Finished Flowchart Configuring the PBX Ports 123 Configuration Guide LAN Do you have a computer P LAN No eo Finished Yes T Assign a
58. e Branch Link Configuration Examples The user account administered by the T Comfort 930 DSL with which dialling in is permitted only allows the establishment of direct and anonymous TCP IP connections such as HTTP FTP or SMTP connections If you additionally want to allow file or printer access in the network you must set up a Suitable user account on the addressed server for network log in If you use the same log in name for the T Comfort 930 DSL user account and the same password for the network log in you have to enter this combination only once when dialling in Note In a larger Windows network with several segments the lists of computer names visible in the network environment can no longer be established by broadcasts In this case you use a special WINS server whose address the T Comfort 930 DSL does not make known to the workstation when dialling in with ISDN For this reason you enter the address of a WINS server manually in the network settings of the workstation Branch Link You can use the T Comfort 930 DSL to interlink two LANs via ISDN To do this you configure two T Comfort 930 DSL systems so that they can dial in to each other In order for this to work the two LANs must be configured for different IP address ranges subnetworks For at least one of the T Comfort 930 DSL systems change the prescribed address range for the LAN
59. e switched between internal external Features m the T Comfort 930 DSL expansion module with additional interface cards provides up to eight further Sg ports switchable between internal external An overview of the available cards can be found under Interface Cards starting on page 31 The firmware of the T Comfort 930 DSL is designed for configuring up to 300 users You can connect the following devices to the T Comfort 930 DSL m analogue terminals Euro ISDN terminals m T Comfort 630 T Comfort 730 and T Comfort 830 system telephones m Comfort Pro P 100 Comfort Pro P 300 and Comfort Pro P 500 system telephones m T Comfort 730 DECT base stations T Comfort 830 handsets Comfort Pro CM 300 handsets via a T Comfort 730 DECT base station on the DECT enabled Uy port of an interface card An Sy port can be used by Euro ISDN terminals working in accordance with DSS1 A U port is suitable for the T Comfort 630 30 830 Comfort Pro P100 300 500 system telephones T Comfort 30 DECT base sta tions can also be connected to the DECT enabled Ubn ports on interface cards An analogue port is used by standard analogue devices If the CNIP calling name identification presentation feature is supported by your network provider the latter will show you the name of callers in addition to their number for each incoming trunk call The T Comfort 930 DSL supports the display of the name on system telephones However if you have created an entry in the
60. e 35 84 Types of Point to Point Connections PBX Networking Connection via an Active Transmission System For distances exceeding the range of a direct connection an active transmission system can increase the range to up to 50 km Normally the L1 master is the transmission system for the two connected PBXs For the protocol layers L2 and L3 one PBX is normally the protocol master and the other PBX is the protocol slave PBX 1 m PBX2 L1 slave E Do n E L1 slave L2 master y L2 slave L3 master 4 master L3 slave Connection by an active transmission system Note The active transmission system itself gets its L1 clock either from the network operator or from a clock generator connected by wire Connection via the Public Network Point to point connections via the public network of a network operator can be used for bridging distances beyond 50 km Due to the long distance involved for technical reasons it is not possible to synchronise the L2 protocol Consequently the public network is normally the protocol master for protocol layers L1 and L2 One PBX is therefore the L3 master and the other PBX the L3 slave PBX 1 Public PBX 2 L1 slave A network F L1 slave L2 slave L2 slave L3 master L1 master L3 slave mn L2 master Point to point connection via a public network 80 PBX Networking Configuration Configuration
61. e been set You can define C Finished Flowchart Configuring E mail Access two time windows for each working day Monday to Friday and two each for Saturday and Sunday 129 Frequently Asked Questions Frequently Asked Questions This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the T Comfort 930 DSL Please note Repairs to the T Comfort 930 DSL should only be carried out by quali fied personnel The following LEDs indicate that the T Comfort 930 DSL is ready for operation mE o t Power Good LED Power Good LED LAN LEDs AC adapt o OO Ethernet switch ater t LAN LEDs l OOO Activity LED 8 Basic module Add on module Position of LEDs on the T Comfort 930 DSL 130 General Hardware Frequently Asked Questions General Hardware The T Comfort 930 DSL is not functioning The mains plug is connected the mains socket is supplying output but the T Comfort 930 DSL still does not function Check whether the plug in power supply is properly connected If an add on module is installed Make sure the mains plug is properly connected Plug another device into the mains socket to check whether there is any voltage DANGER This device contains hazardous voltages To make the system dead remove the power plug and the plug in power supply f
62. e of the T Comfort 830 handset For this the handset is con nected via a supplied adapter with the serial port of the PC The Internet can then be accessed directly via the remote data transfer i e dial up network The T Comfort 830 handset sets up a data connection with the T Comfort 930 DSL via the DECT air interface The remainder of the connection set up Is either direct through an ISDN B channel or indirect through the internal RAS access of the T Comfort 930 DSL Indirect RAS access is preferable This uses the routing function of the T Comfort 930 DSL and thus also the security features of the shared Internet access Using the T Sinus 61 data T Sinus 620data a PC can set up an ISDN data connection via DECT The T Sinus 61 data T Sinus 620 data is connected to the PC via the USB interface For detailed information on the installation of the required driver software and the various types of configu ration refer to the chapter T Sinus 61 data T Sinus 620data on the T Comfort 930 DSL starting on page 119 and the user guide for the T Comfort 830 handset For information on configuration of the T Comfort 830 handset with a data interface please refer to the online help documentation of the T Comfort 930 DSL E mail The T Comfort 930 DSL has an integrated e mail function that is able to use the POP3 APOP or IMAP4 pro tocols to check the Internet service provider for incoming mail When configuring the T Comfort 930 DSL e mail accoun
63. e telephone itself and 10 on an add on keypad module Comfort Pro P 100 One key with a display five keys without a display Comfort Pro P 300 Three keys with a display five keys without a display 90 Introduction Team Functions System telephone Number of keys Comfort Pro P 300 with an additional 36 additional keys without a display keypad extension Comfort Pro P 300 TM Up to three of these keypad extensions can be used with a Comfort Pro P 300 Comfort Pro P 500 Nine keys with a display Comfort Pro P 500 with an additional 20 additional keys with a display keypad extension Comfort Pro P 500 TM Up to three of these keypad extensions can be used with a Comfort Pro P 500 Note Only one function or call number can be programmed for each call key The following keys can be used Trunk key Calls for the programmed call number e g 11 are signalled to this key and you can make internal and external calls via this number A trunk key can be programmed with a substitute function with another team member acting as the substitute Calls for you are then signalled to the terminal of another team member A trunk key also provides functions for managing calls For example you can con figure call protection if you do not want to be disturbed or call diversion to another telephone Team key As with a trunk key a team key can be used to receive or make calls However this key cannot be used to change the settin
64. echanisms whereas accessing the Internet via the T Comfort 930 DSL protects your network PC by means of filter lists 7 Inthe Configurator menu User Manager User assign the user of the T Sinus 61 data T Sinus 620 to a User group which is allowed to use RAS access 8 Configure the Internet access in the T Comfort 930 DSL Configurator menu NET Configuration WAN You can edit create suitable filter lists for the Internet access in the NET Configuration Firewall menu 9 Configure the RAS access in the NET Configuration RAS menu 10 Configure the communication network To do this follow the instructions in the corresponding chapter of the T Sinus 61 data T Sinus 620data manual Do not enter the provider data though Instead use the internal number of the RAS access and the user name and password of the T Comfort 930 DSL user Detailed information can be found in the Internet starting on page 136 section of the Frequently Asked Questions chapter The information concerning the Internet functionality of the T Comfort 830 handset also applies to the T Sinus 61 data T Sinus 620 data Technical Data m Data transmission with RAS access Internet access via the T Comfort 930 DSL Up to 64 kbit s gross m Data transmission with direct dial up of a provider Up to 128 kbit s gross 120 Configuration Guide Configuration Guide The Configuration Guide contains a series of flowcharts that will help you to plan the configuration
65. ee n B Ihreemember alli esca sex ere eiae oat ueteri errar agen nar ged tends NEU an en ee er E TONET ail ER DTE Call Queue Jamel PT UEM E Acvarii A d Ue er der saat aya rs WC al FOr Wandin seen oct od Ra ea gae d he acceda aa we Aoi MERO ee ec gon De ee u Mamta er B TAU GIONS s epit ra Pod eu NER RA ode ERA e EX mples OL USB eter e tatu oe E Cedo da m Enquiry Station for an Operator with Two System Telephones m Group of Three Enquiry Stations err e ce ee RR ia Multi Company Variant Configuring the Multi Company Variant 0 ccc cece eee ene m Activating the Multi Company Variant sisse m Configuring and m Assigning Users Managing Companies cc cece eee eee nen 90 90 90 92 92 93 94 96 gr B Assigning Trunk GrouUpS sasaaa mmm mms 108 E Allocating Routing COLES us io a Race cic De dace d CR Ede E 108 a Configuring the Company Exchange re 109 Working with the Multi Company Variant 0 00 cece cece e eee eens 109 E Company Telephone BOO Kid ni cid bee eR eo neta eR E hada wate ees 109 B Making Calls Between Companies ccccec cece reece e 110 m Billing Charges per COMPANY cc cece e 110 Configuring the PC Software 111 SEID UCP ee een 111 SOHO WOU EE SAP ea ee ee 113 Usingthe oystray DIS By eco ass ien tetas d cr ear bd een 114 Browser for Telefonie Assistent and Comfort Pro A Hotel 00 c cece eee 115 Setting up Video Tele nO aue xenon depo dk den
66. em 42 Interface cards 25 Index Interface cards installation 27 Interface cards overview 31 Interfaces PCM 77 Internet access 74 Costs 74 E mail 75 NAT 75 Web 74 L LAN port 37 LCR 87 LDAP 118 Log in procedure 115 M Master system 77 Memory card 29 Multi terminal Access 39 Multi terminal access 9 81 Music on Hold 42 Generating own files 63 N NET CAPI 113 NTBA 132 NTBBA 38 Numbering 87 O Online help 59 Outlook Express 118 143 Index P PBX cascade 61 PBX cascading 77 PBX networking 81 PBX number 88 PC status display 114 Pin assignment Audio adapter 47 ISDN socket 35 Plug in power supply 29 Point to point connections 84 Port assignment Actor sensor port 37 Analogue a b ports 36 DSL port 38 LAN 37 SO port pin assignment 36 SO ports 34 SO terminating resistor 34 Upn ports 36 Ports Actor sensor 28 Analogue 28 29 Doorstation equipment 28 LAN 45 LAN basic module 24 29 LAN1 24 SO 28 29 Upn 28 29 V 24 29 45 Ports see Interfaces 34 Power failure 39 144 Q Q SIG 82 R Remote configuration 59 Resetting system data 62 Routes 87 S SO port 133 SO port pin assignment 36 SO ports 34 89 Safety Power failure 39 Safety precautions 19 Saving and loading the configuration 60 Sensor See Intercom system 43 Sensor port 37 Service centre 59 Slave system 77 Slots 25 26 SNTP 117 Software updates loading 61 System access 9 81 System data resetting 62 S
67. ence clock distribution The L1 clock is delivered from the network provider An unclean L1 clock distribution and the intro 133 Frequently Asked Questions DECT Stalled The LED of the T Comfort 830 Comfort Pro CB 300 DECT base station is flashing but none of the DECT devices is functioning The LED of the T Comfort 830 Comfort Pro CB 300 is continuously lit up but one of the cordless DECT devices is indicating No connection Is it possible to increase the time for the enrolment procedure Another manufacturer s DECT device is not functioning 134 DECT duced signalling jitter is overheard by the human ear Nevertheless data and fax transmissions may be disturbed by the Jitter Please check which ISDN lines will deliver the L1 clock Details can be found under L1 Clock starting on page 83 Note In the following explanations it is assumed that a Un interface card has been in Make sure the terminal setting for the corresponding Un port is set to T Comfort 830 Comfort Pro CB 300 Configurator PBX Configuration Ports Up menu If multiple T Comfort 830 Comfort Pro CB 300 base stations are installed the blinking LED indicates that synchronisation is not fin ished You have not registered this DECT device Configure a port in the Configurator and start the enrolment procedure PBX Configu ration Devices DECT Phones menu You must manually enter the IPEI of the DECT device
68. er Windows NT or Windows 2000 XP you should log on as the user for whom you want to configure the TAPI connection 1 IntheStart menu select Settings Control Panel Double click on the Telephony icon Phone and Modem Options icon under Windows 2000 XP 2 Change to the Telephony Drivers tab Advanced Options tab under Windows 2000 XP 3 From the list of installed driver software select T Comfort DSL Telephony Service Provider and click on Configure 4 nthe following dialogue you will find a list with the configured connections for the user who is currently logged on Click on New 5 Inthe following dialogue you provide information for the new connection In the Connection name box you can enter a descriptive name for the connection In the CTI server box you must enter the DNS name or the IP address of the T Comfort 930 DSL Using the button you can search for this in the LAN In the boxes Username and Password you enter the user data of one of the users configured on the T Comfort 930 DSL This user must be allocated a system telephone Confirm your entry with OK 6 Thenew connection is now configured Close the opened dialogues with OK and Close Testing the TAPI Function 1 IntheStart menu select Programs Accessories Communication and then start the program called Phone Dialer Under Windows XP the Phone Dialer is started indirect by using the dialling function of the Address book can be found in the start menu u
69. er for the T Comfort 930 DSL any existent ISDN card must be removed and any CAPI drivers on your PC must be de installed Installing the NET CAPI driver 1 Callup the start mask from the product CD see Configuring the PC Software on page 111 2 Select Software NET CAPI Driver from the start mask and follow the program instructions Configuring the NET CAPI Driver The NET CAPI driver requires an extra internal number so that the virtual ISDN card on the T Comfort 930 DSL can be addressed 1 Goto the Configurator PBX Configuration Devices CAPI ISDN menu Click on Change 113 Configuring the PC Software Using the Systray Display 2 Activate the Status check box Enter at least one unassigned internal number in the boxes under Parameters Confirm your entry with Assign 3 Go to the Configurator User Manager User menu Select one of the users shown Enter the number just assigned in one of the boxes No 1 to No 10 Confirm your entry with Apply 4 fitisto be possible to call the virtual ISDN card externally or if external calls are to be possible the number must be included in call distribution Configurator PBX Configuration Call Distribution menu 5 After installing the NET CAPI driver you will find an extra icon on the right side of the Windows Start bar Click on this icon with the right mouse key Select the Log on command from the menu Note In the subsequent dialogue you must log on NET CAPI
70. er incoming calls to the corresponding company or its staff correctly the existing trunk groups must be uniquely assigned to the companies see Assigning Trunk Groups starting on page 108 5 Inthe case of outgoing external calls the lines via which the members of a company can make a call must be defined see Allocating Routing Codes starting on page 108 6 An exchange must be set up for each company so that the T Comfort 930 DSL can correctly process sta tuses in which a call should be routed to the exchange see Configuring the Company Exchange starting on page 109 Activating the Multi Company Variant To be able to configure several companies in the T Comfort 930 DSL the Multi company variant feature must first be activated This is done in the Configurator on the Web console in the SYS Configuration System menu Activate the Multi company option here Only when this option has been activated are the fields required to configure the multi company variant available in the other menus of the Web console for example in the User Manager User groups menu or in the PBX Configuration Trunks menu 106 Configuring the Multi Company Variant Multi Company Variant Configuring and Managing Companies Up to five companies can be configured in the T Comfort 930 DSL By default one company with the name Company 1 is predefined All configuration settings e g in the user groups or in the trunk group configu ration app
71. erate a DECT base station on one of the Un ports of the slave system m The COM actor sensor and LAN ports of the slave system cannot be used The LAN ports on the add on module of slave system can be used without restriction m The two communications systems must have a direct Ethernet connection or be connected via a hub in order to exchange data They cannot be connected through a router m The slave system cannot be addressed directly through a LAN For configuration always use the Web console of the master system 19 PBX Cascading Putting a Cascaded PBX into Operation m Amemory card installed in the slave system Comfort Pro A IAB integrated answering machine cannot be used m To operate the slave system again normally you must reset it to its factory settings refer to Resetting the System Data starting on page 62 80 Connections PBX Networking PBX Networking T Comfort 930 DSL provides all the features necessary for PBX networking You need PBX networking in the following cases m To operate the T Comfort 930 DSL as a subsidiary system on another PBX This will also allow you to use the T Comfort 930 DSL as a DECT server for example m To network several T Comfort 930 DSLs into a PBX system m To use flexible configuration possibilities of trunk lines for a T Comfort 930 DSL All settings that affect the configuration of PBX networking can be found in the Configurator menu PBX Configuration Trunks an
72. es not all Sg ports of the T Comfort 930 DSL can be used for PBX net working without restrictions Depending on the type of system some ports can only operate in the L1 master mode or L1 slave mode The external So ports can be set according to the following table T Comfort 930 DSL S M S Legend S Slave M S Master Slave M Master Note The S ports on add on cards can be operated in both L1 master and L1 slave mode 89 Team Functions Introduction Team Functions Introduction With the team functions you can manage your telephone communication tasks by assigning lines with sep arate call numbers to the keys of different terminals The terminal users or team members can thus pick up one another s calls or telephone each other using the configured keys Team functions can only be configured on the T Comfort 630 730 830 and Comfort Pro P 100 300 500 system telephones because only these have the required features Explanation of Keys The team functions are programmed on the call keys of the T Comfort 630 730 830 telephones Depending on the terminal different numbers of call keys are available System telephone Number of keys T Comfort 630 One key with a display five keys without a display T Comfort 730 Three keys with a display five keys without a display T Comfort 830 Nine keys with a display T Comfort 830 with an additional keypad module 19 keys with a display nine on th
73. es of connection available for an point to point connection between two PBXs depending on the distance between them Direct Connection This type of ISDN point to point connection joins the two systems directly to each other using a crossover twisted pair cable An Sg connection can be used for distances up to 1 000 metres Normally one PBX is the protocol master for all three layers and the other PBX is the protocol slave for all three layers PBX 1 PBX 2 L1 master L1 slave L2 master L2 slave L3 master L3 slave Direct connection m Use the RJ45 jacks on one of the external Sy ports for an Sy connection between two T Comfort 930 DSLs You can use the corresponding pressure terminals for Sy ports on interface cards PBX 1 S ext PBX 1 S 12345678 O o Rx Re Txt Tx N o o O Q 87654321 Rx Re be Tx PBX 2 S ext PBX 2 Soy RJ 45 socket Pressure clamps Wiring of a direct connection Note If you use an S port on an interface card pressure terminal and an S port with an RJ45 jack for the direct connection make sure you make the necessary changes to the port assignment see S0 Ports on Interface Cards starting on pag
74. ess Install the IP network protocol and a Web browser for every workstation which is to have access to the T Comfort 930 DSL network features DNS Name Resolution In a serverless LAN the internal DNS name resolution is performed by the T Comfort 930 DSL If you type the string host domain into your browser a DNS request is sent to the T Comfort 930 DSL IP address The T Comfort 930 DSL responds with the correct IP address so that the Configurator home page can be called up In a peer to peer network Windows network the workstations each have a name which is displayed in the network environment These NetBIOS names can differ from the DNS names assigned to the workstations by the T Comfort 930 DSL The T Comfort 930 DSL is not visible in the network environment Internet Access If access to an ISP has been configured on the T Comfort 930 DSL the T Comfort 930 DSL can be operated as an Internet access server without any additional configuration of the workstations When you want to see a Web page you simply type the URL uniform resource locator Internet address http in your browser In a serverless LAN the T Comfort 930 DSL is configured as a DNS server and default gateway The workstation therefore sends its Internet connection request to the T Comfort 930 DSL 68 T Comfort 930 DSL in a Serverless LAN Configuration Examples In almost all cases the request will contain a DNS name which is unknown in t
75. etwork card before connecting via the dial up network If several routers are configured for your network in different seg ments you can enter extra static routes in the NET Configuration LAN Routes menu You need a static address assignment for these PCs Make the appropriate host assignment entries in the Configurator NET Confi guration LAN Hosts menu Create a static DHCP entry for each host assignment in the NET Configuration LAN DHCP Server menu Activate Dynamic and static address for the DHCP server Outside your system your company Web site is accessed at www firm com but in the Configurator you have entered firm com as the domain Your company s site URL thus counts as an internal URL and can only be accessed by entering the direct IP address If required change the domain setting in the NET Configu ration LAN menu Internet Why do some Internet services not work even though they can be used when dialling in directly via a modem It is not possible to access the Internet with the T Comfort 830 handset Directly via remote data transfer network Indirectly via RAS access Frequently Asked Questions some Internet services require an active connection coming from the Internet But the configured filter rules prevent this Plus it is not possible to establish incoming Internet connections with the PCs directly owing to the network address translation process It is possible
76. f you select this entry the settings for Type and MAC address are applied automatically Putting a Cascaded PBX into Operation PBX Cascading Please note If you change the type of slave system later on the port settings that have been made will be deleted The master system then initialises the slave system This may involve transfer of firmware operating soft ware from the master system to the slave system The transfer process is only executed for two T Comfort 930 DSL PBXs This can take a few minutes 8 Configure the system telephone connected to the slave system for testing purposes in the Configurator In the PBX Configuration Ports Upn dialogue click on one of the additionally displayed entries of the type Upn 1 0 n 1 slave system n Un port number Note Changes to the configuration while initialising the slave system may trigger error reports referring to the ongoing initialisation You can see that the initialisation has been completed from the display on the system telephone connected to the slave system Notes Observe the following when operating a cascaded PBX system m All Un system telephones on Von ports are avallable without restriction Sy and a b ports of the slave system can be used with appropriate telephones All features of m The Sy ports of the slave system can also be used for trunk lines or for PBX networking see PBX Net working starting on page 81 m Itis not possible to op
77. first with the user user name and password for which you configured the CAPI telephone number in the User Manager see Step 3 You will find further information on the working of the NET CAPI driver and CAPI application programmes on the product CD Note on sending faxes The NET CAPI can not address an analogue Group 3 fax Use a CAPI compatible modem simulation driver or connect an analogue modem or analogue modem card to one of the T Comfort 930 DSL s internal a b ports for sending faxes Using the Systray Display You can configure a systray display for the T Comfort 930 DSL to appear in the information area of the Start bar of a workstation This systray display constantly shows you whether a WAN a RAS or a Branch connection via ISDN is active It is also possible to display the current occupancy of the trunk lines Requirements To use the systray display you must first install TAPI see Setting up TAPI starting on page 11 1 Please note The systray display requires a current version of TAPI If you are using TAPI from an earlier version of the T Comfort 930 DSL you must first install the newer version from the product CD 114 Browser for Telefonie Assistent and Comfort Pro A Hotel Configuring the PC Software Installing the systray display 1 Call up the start mask of the product CD see Configuring the PC Software on page 111 2 From the start mask select Software Install Systray Follow the program instruc
78. following section Allocating Routing Codes Routes are used for automatic and selective seizure of trunk groups or connections for external calls It is pos sible to seize a route by predialling a code In the PBX Configuration Trunks Route menu you can define which company can seize each route An individual code for the seizure is allocated per route for each company The T Comfort 930 DSL ensures that during configuration no seizure code is allocated twice for two different routes for each company If during configuration of a route no code is allocated for one of the configured companies the route concerned cannot be seized by the members user groups of this company 108 Working with the Multi Company Variant Multi Company Variant Configuring the Company Exchange An internal telephone number must be set up for each company which represents the exchange i e the operator The calls to specific extensions arriving at the exchange are routed to this number for example as are all external calls where the called subscriber a user who belongs to this company cannot be reached as in the case of a timeout A company exchange is set up in the PBX Configuration Operator menu In this menu you can specify an internal telephone number for each company and time group which then represents the exchange for this company Working with the Multi Company Variant All the features of the T Comfort 930 DSL which the users ma
79. ftware of the T Comfort 930 DSL can detect the type of interface card present The interface card must still be configured individually for commissioning You can query the status of the interface cards in the Web console when the T Comfort 930 DSL is opera tional again To do this call up the PBX Configuration Ports Slots menu page The Status column of the table displays a green tick beside the slot name 0 1 0 2 and 0 3 The column of the table must list the correct type of interface card Available Ports The T Comfort 930 DSL has the following ports see also Positions of the Ports starting on page 30 T Comfort 930 DSL Version 1 The listed interfaces and ports are located on the basic module of the T Comfort 930 DSL Version 1 Further interfaces and ports can be added by installing the expansion set and additional interface cards see Installing an Expansion Set starting on page 22 and Installing Interface Cards starting on page 25 m One Sy port to connect to an external Sy bus usually the NTBA designed as an RJ45 jack S91 m One switchable Sy port S92 which can be connected as either an internal or external Sy bus The internal connection is via a pressure terminal and the external connection via an RJ45 jack m Three Un ports designed as pressure terminals Un to Ubn9 m Four analogue a b ports designed as pressure terminals a b1 to a b4 m One slotto incorporate a doorstation equipment module The following po
80. g of the housing cover and improper repair may damage the T Comfort 930 DSL and invalidate the warrantee Caution Static charges can damage the T Comfort 930 DSL Make sure you discharge yourself and your tools before and while installing electrical and electronic components of the T Comfort 930 DSL Only devices that deliver safety extra low voltage SELV may be connected to the T Comfort 930 DSL Proper use of authorised devices meets this requirement Only devices meeting the technical requirements may be connected to the analogue ports For details refer to the section entitled a b Ports starting on page 36 Use a shielded Ethernet cable STP cable Shielded Twisted Pair cable to connect the T Comfort 930 DSL to a Local Area Network LAN Do not allow any fluid to penetrate the T Comfort 930 DSL because this may cause electric shocks or short circuits Do not install the T Comfort 930 DSL during a storm Do not connect or disconnect lines during a storm The T Comfort 930 DSL is designed for indoor use only Lay the cables so that they cannot be walked on or tripped over The connection of external devices to the sensor actor should be performed by a qualified electrician 20 Mounting Location Installation Mounting Location The ambient temperature for operating the T Comfort 930 DSL must be between 5 and 40 C The power supply must be 230 V 50 Hz AC A separate fuse for the power supply is recommended To
81. g the enquiry station call forwarding to the T Comfort 830 handset Comfort Pro CM 300 is activated by pressing a function key Calls which are in the T Comfort 830 Comfort Pro P 500 queue must still be answered on this telephone New calls are signalled on the mobile T Comfort 830 handset Comfort Pro CM 300 or enter its queue allowing the T Comfort 830 handset Comfort Pro CM 300 to be used as a mobile enquiry station On returning to the workstation the operator deactivates call forwarding by pressing a function key Calls which are already in the queue are switched on the mobile T Comfort 830 handset Comfort Pro CM 300 New calls are signalled on the T Comfort 830 Comfort Pro P 500 or enter its queue 102 Examples of Use Call Queue Group of Three Enquiry Stations The enquiry stations switch all incoming calls Incoming calls are administered in queues Depending on the number of arriving calls one to three enquiry stations in this group are manned The enquiry stations are each equipped with a T Comfort 830 a Comfort Pro P 500 Configuration m Configure the multi terminal access or the system access under PBX Configuration Ports Sg Configure the three T Comfort 830 Comfort Pro P 500 telephones under PBX Configuration Ports Upn m Configure a trunk key with its own telephone number for each of the T Comfort 830 Comfort Pro P 500 telephones under PBX Configuration Devices System telephones Configure a hunt group of the par
82. gn the three LAN ports on the expansion module as follows m LAN Use this port if you cascade a second communications system as a slave system see PBX Cas cading starting on page 77 m LANI Here connect the short Ethernet connection line to the basic module m LANO You should use the port with the lowest priority to connect to your corporate network Both internal LAN ports of the Ethernet switch are reserved for usage on interface cards 45 Accessories and Adapters Up Adapter Accessories and Adapters The T Comfort 730 830 system telephones have one or two slots on the rear for various adapters and other accessories Further information on installing and operating these add ons can be found in the Comfort 630 730 830 System Telephone user guide under Add ons with amp without an Adapter In the following you will find technical details on the add ons and a list of compatible accessories nm Note Please contact the T Com Technical Support if you need further equipment such as headsets second handsets recording devices etc Up Adapter The Upn adapter is an adapter with a Up port for connecting another T Comfort 630 730 830 system tele phone and a socket for an extra plug in power supply Weight 70 g Dimensions 73 x 60 x 30 mm Power consumption max 195 mW Cable length max 30 m Please note The Von adapter may be used only for connecting the system terminals listed above The U extension c
83. gs for managing calls it is not possible for example to configure call diversion to another telephone Calls made via a team key are signalled to all terminals with a trunk key that has been programmed with the same number For example the team key with the number 1 1 calls all trunk keys with the number 11 Busy key The purpose of a busy key is to make the busy status of other team members visible An incoming call for a busy team member is signalled on the other team member s busy key That team member can take this call by pressing the busy key which seizes his own terminal s trunk key Calls taken via the busy key are not entered in the call list of the team member who was originally called In addition it Is possible to call the respective team member via his busy key when his terminal is idle You set up a call to this team member by pressing your own trunk key 91 Team Functions Examples of Use m Direct call key Only outgoing calls can be made with a direct call key they are signalled to all terminals with the same number programmed to a trunk key Calls via a direct call key are signalled to the desti nation terminal even if that terminal has been programmed with a substitution function or call protection If the destination terminal has been configured for call diversion the direct call is not diverted Which key is suitable for which purpose m Trunk keys can be assigned call numbers for managing central communication tas
84. guration on page 60 Generating Your Own MoH Files The T Comfort 930 DSL comes with an internal MoH file for Music on Hold The T Comfort 930 DSL product CD contains a number of MoH files with different volume levels which you can load at a later time as nec essary The file format for non resident Music on Hold is wav You can also save your own MoH in a wav file and load it into the T Comfort 930 DSL If you have a Windows operating system you can use the Sound Recorder program to generate your own MoH file This program is usually located in the Windows directory called Multimedia The MoH file must be coded with 8000 Hz 8 bit mono in accordance with CCITT A Law This coding is required for the T Comfort 930 DSL and can be set in the Sound Recorder when you save the file under Format CCITT A Law and Attributes 8000 Hz 8 bit mono The maximum allowable size for a MoH file is 63 Configuration Configuring the T Comfort 930 DSL 256 KB approx 32 sec play time If a larger file is loaded then this will be truncated and thereby will also only be played for 32 seconds The MoH capacity can be subdivided in a maximum of 5 files These files can be used for different companies or for internal and external calls nm Note If you don t have the Sound Recorder program or the appropriate codec on your Windows operating system you should install these components from your Windows CD Load your MoH file
85. he internal network When you type a URL into your browser the T Comfort 930 DSL receives the request to find the corresponding IP address If the name is unknown in the LAN the request is forwarded to an ISP s external DNS server Note Workstation PCs automatically add a domain name to URLs without a dot You specify this domain name in the Configurator For example if you have configured firm co uk as the domain name an access request for www firm co uk will be inter preted as a local DNS request which does not lead to the establishment of an Internet connection For this reason you should choose a name which is not used in the Inter net as the domain name my firm co uk for example RAS Access You can establish a connection to the T Comfort 930 DSL from an external PC via an ISDN card The necessary IP settings are transmitted by the T Comfort 930 DSL on establishment of the connection The computer that has dialled in has access to all services in the LAN that can be used via the IP protocol The authorisation for RAS access is set up in the Configurator via the User Manager User Groups menu The technical properties of the connection can be configured in the Configurator via the NET Configuration RAS menu Further information can be found in the online help of the web console In a serverless LAN Windows uses the NetBIOS protocol for accessing files and printers via the network envi ronment NetB
86. ing cover 2 Installation Installing Interface Cards 2 Remove the slot card trom the transport packaging Check that it is the correct type of slot card There is a sticker with the tyoe name on the connector Caution Static charges can damage electronic components Pay attention to the regulations re garding the handling of electrostatically sensitive components 3 Carefully insert the interface card in the slot provided The component side must face to the right Ensure the plug in connection is sitting securely 4 Connectthe required port cable to the corresponding pressure terminals or RJ45 jacks see also Positions of the Ports starting on page 30 5 Close the housing cover Turn on the T Comfort 930 DSL You can query the status of the doorstation equipment module and the V 24 module in the Web console when the T Comfort 930 DSL is operational again To do this call up the PBX Configuration Ports Slots menu page The Status column in the table displays a green tick beside the name of the interface card Slots for Additional Interface Cards The T Comfort 930 DSL has three large slots in which you can operate interface cards Each interface card is connected to via two port Jacks The following properties characterise the large slots m There is no prescribed order in which to use the jacks You can for example therefore operate an interface card in slot 3 even though slot 2 is not occupied m Each of the
87. ions of the T Comfort 930 DSL The Standard user group because of its default settings is well suited as a starting point for the creation of user groups for normal users of the system e g the staff members of a company Note When the T Comfort 930 DSL is commissioned all connected terminals are ini tially in the Administrators group until a user logs on to the Web console Subse quently all terminals are automatically in the Guests group see also the chapter entitled Configuring the T Comfort 930 DSL starting on page 56 For more details on the configuration of user groups refer to the online help in the chapter entitled User Manager The following terminal functions are factory preset to the Administrators group External line access international numbers can be dialled from all configured telephones External lines must be seized by entering a prefixed code Least cost routing is not active As soon as LCR is configured users can make calls via individually selected providers VIP call is activated Announcements to system telephones are possible Baby calls can be configured If a call key is configured for a user on more than one terminal he can program this key for more than one outgoing call i e he can use his various terminals to make parallel calls from this telephone number Pick up and Pick up selective of calls from other telephones are activated Pick up protection is
88. is The executive s private calls via TrK 12 are not indicated on the secretary s terminal since no appropriate trunk key is configured on the latter s telephone Call Signalling In this configuration example calls to one s own call number are signalled acoustically on the following tele phones m Call number 11 on the secretary s telephone m Call numbers 10 and 12 on the executive s telephone Calls for the other team member s call number are indicated by an optical signal on one s own telephone flashing trunk key LED The parallel telephone will indicate calls only by an optical signal Time delayed acoustic signalling can be configured for TrK 10 on the secretary s telephone If the executive for example does not answer a call within 10 seconds the secretary s telephone will start to ring If the executive activates a substitute function with the secretary as the substitute calls for call number 10 will be indicated on the executive s telephone by an optical signal only but signalled acoustically on the sec retary s telephone The secretary can also activate a substitute function Calls for call number 11 are then sig nalled acoustically on the executive s telephone and indicated by an optical signal on the parallel telephone and the secretary s telephone Three member Team The three member team described here is an example of a team configuration within a project group e g export sales Each team member has one T C
89. ise oma re ea Schasr an 46 Audio Adapter cds Bears coro 41 Device GCombiBatlODlS sss oo d o dre E PEE PAPEPPRARRPEDIPQRAT orae eE 49 m Configurations without Plug in Power Supply Range up to 500 m 49 m Configurations without Plug in Power Supply Range 500 to 1000 m 51 m Configurations with Plug in Power Supplies l ccc cece eee eee eens 52 Configuration 53 BHepaulge to mitial Songs siii nie 94 e via senal PR qeu vates d aba ded t ee eic ghe a Maes 96 Configuring the T Comfort 930 DSL wo cece e 56 u Prepaning the Goniguiralion eas iach AR 56 E Starting the Web Console s sr hb abi da ee eat b PA CPI ES or Mm Loadingtlie OnlletlelDz sedet op acp x CERE ere d d Eos o ie as 59 m Finishing the Configuration 59 W Renee Coh Slo esten ana od t faeta e rcd Ee Eid eg 59 NH UodesTorlP Gonbgutello ra ag aded exc die Dune EE ERE Du Seb sab vane Silas 59 m Saving and Loading the Configuration ccc cece eee ete e 60 m Receiving System Messages as E Mail 0 ccc cece eee eee eee oo 61 Ms Loading SW Updates iv 61 m Resetting the System Data sa en ee a nn 62 B Basic Hardware Settings Switch 62 B Generating Your Own MOH Files isse 63 Configuration Examples 65 T Comfort 930 DSL in Computer Networks 0 ccc ccc eee teens 65 WM OCUCH ORTON P coq nto A dM d AC Se 66 T Comfort 930 DSL in aServerless LAN 67 Ww DNSNamenesolullop quedo qud Rt xU kn o Rete o t eee bacc d dunt 68 MB ACOE TIT 68
90. ise your telephone communication by using the team functions and the call queuing function With an additional licence the web application Comfort Pro A IVE integrated connection data recording can be used This web application enables you to register and store telephony connections and evaluate the connections with user defined filters Further information can be found in the online help of the web console You can connect two T Comfort 930 DSL communications system with each other cascading Using PBX cascading you can increase the number of connectible devices in a simple way As your company s requirements grow the T Comfort 930 DSL can be networked with other telecom systems The T Comfort 930 DSL can then operate as a sub system or DECT server To operate the system as a DECT server the system s Un ports must be DECT capable It is also possible to create a telecom system with several networked telecom installations Glossary Refer to the explanations in the glossary supplied as a PDF file on the system CD Factory Settings on Delivery Telephony Functions Factory Settings on Delivery The following basic settings and features are active on delivery We recommend that you configure the T Comfort 930 DSL to your individual requirements before putting it into operation see Configuration starting on page 53 The factory settings apply to smallest version of the T Comfort 930 DSL only with the basic module If an expan
91. king hooks pro vided see A and B in the diagram Secure the expansion module using the Phillips screws provided in the expansion set see 1 to 4 in the diagram 23 Installation Installing an Expansion Set Installing the power supply for the expansion module 5 Place the power supply to the right of the expansion module Carefully press the power supply into the mounting recess provided shown in the diagram as 1 Move the power supply forwards until it snaps into place in all six pressure terminals A 2 6 Connectthe power supply output flat conductor cable to the appropriate jack of the expansion module Insert the fully insulated connector of the mains supply in the power supply connection provided 7 Establish an Ethernet connection between the LAN port of the basic module and the LAN1 port of the expansion module see also Positions of the Ports starting on page 30 To do this use the short Ethernet connection cable from the expansion set The LANO port of the expansion module is intended for con nection to a corporate LAN You can connect an existing Ethernet connection cable to the LANO port of the expansion module You usually install at least one interface card on the expansion module To do this read the instructions in the following section Please note Two power supplies are provided for the T
92. ks for example cus tomer support If the call numbers of the support department are assigned to trunk keys on all of its ter minals then all members of the support department can receive and manage calls and use the substitute function m Team keys for example can be used to create a project group within a department Calls from customers of this group can then be answered by any team member who is not busy The team members can call each other by the team keys m Abusy key can be used to configure an enquiry station showing the status of the individual users The enquiry station sees the status of the users and can put calls through by simply pressing the key m Direct call keys for example can be configured at a terminal in a conference room to call the secretary Team Configuration You can create teams and program call keys in the Configurator of the T Comfort 930 DSL PBX Configu ration Groups and Ports Upn menu Call key 1 is preset as a trunk key on all system telephones This setting can be changed by the system admin istrator Examples of Use The following examples illustrate the various uses of teams and team functions For information on the display texts and how to use the individual functions refer to the chapter Managing Calls in a Team in the T Comfort 630 730 830 and Comfort Pro P 100 300 500 user guide 92 Examples of Use Team Functions Executive Secretary Team In this exa
93. l Ml Specify the maximum time of inactivity after which the connection to the ISP is cleared down Y Mm Filter list IN Select the filter lists Filter lists are created in NET Configuration Firewall Filter list OUT u Finished C ISP cannot be configured Flowchart Configuring the ISP Settings 125 Configuration Guide RAS Settings Have you made the network settings for the T Comfort 930 DSL Configure the RAS access of the T Comfort 930 DSL NET Configuration RAS Select from PAP Yes NET Configuration LAN v Status Telephone number CHAP and CLID Select the filter lists Filter lists are created in NET Authorisation Number of connections Filter list IN Configuration Firewall Have you created users with RAS access rights Filter list OUT Users Yes No Activate the RAS access User Manager Users and User Groups v Add internal telephone number to the incoming call distribution scheme C Finished Flowchart Configuring the RAS Settings 126 Configure the network settings for the T Comfort 930 DSL Specify the telephone number for which the RAS access should be configured Specify how many simultaneous connections are possible via this access Configure users that have RAS access right
94. lling In this example calls via trunk keys are signalled acoustically Calls via team keys are indicated by a visual signal the team key LED flashes 98 Introduction Call Queue Call Queue Introduction A queue can be activated for the telephone numbers of any type of telephone i e for system analogue ISDN and DECT telephones If a call number with a queue is busy calls to this number enter the queue The caller first hears an announcement if function Announcer at busy is configured and then a dial tone Calls which remain in the queue for too long are cleared from the queue The caller then gets a busy tone If all the positions in the queue are taken then any further calls also hear the busy tone The time until an external call is cleared from a queue is defined by the network operator In Germany this is usually two minutes and in other European countries usually three minutes If more than one telephone number e g trunk or team keys has been configured for a telephone separate queues are used for each number On the T Comfort 830 and Comfort Pro P 500 system telephone additional calls are signalled by a brief tone in the loudspeaker and in the display If calls are in the queue a number at the beginning of the second line of the display on the T Comfort 830 and Comfort Pro P 500indicates how full the queue is If more than one tele phone number with a queue is configured on the telephone the total
95. llow the Safety Precautions starting on page 19 The existing basic module is mounted in the left half of the housing No components may be mounted in the right half of the housing 3 Place the expansion module in the intended mounting location in the right half of the housing Be sure to align the 96 pin connector properly to the socket on the basic module Push the expansion module towards the basic module so that both modules are securely connected to one another via the 96 pin con nector 22 Installing an Expansion Set EN 8 EIE ELE E EL E 000000000 naummuuuuuuumnmmmulmuu OoOoo0o0o0o0000000000 U o0o00000000000000 OoOoogoo0o0o0o0o0o0o00o0000 o0m00000000000000 C O OoOoo0o0o0o0o0o0o0o0o000000 o0o00000000000000 OOOO0OOO0 000000000 E D D Slot 1 Slot 2 gt Slot 3 w Ben ooo ooo ooo ooo poo poo poo ooo ooo ooo ooo ooo ooo ooo ooo ooo nuu ooo ooo pao ooo ooo ooo ooo poo poo poo poo pao ooo ooo ooo ooo ooo poo poo poo pao ooo ooo ooo ooo ooo poo poo poo ooo ooo d a M Ur ur Ur ur Installing the expansion module Installation 4 Carefully press the expansion module at the top and bottom right pushing it into the loc
96. ly to this predefined default company if not other company has been selected Companies are set up and managed in the PBX Configuration Companies menu A new company is created in this menu using the command New Each company can be given a name up to 20 characters long This name is then displayed in all configuration dialogue boxes in which company specific settings can be defined m Inthis menu a company can be deleted again using the command Delete If a company is deleted which Is still used at other places in the user groups for example the respective configuration is changed to the default company m The name of the default company can be changed but the default company itself cannot be deleted Assigning Users For each user you must define the company to which they belong This assignment determines for example which company telephone book the user has access to and which company specific configuration data apply to them As the T Comfort 930 DSL manages users in groups the assignment user gt company is also established this way The company to which each user group belongs must be defined for each group A user group can only belong to one company i e not to several However a company can have several user groups It is therefore possible in the same way as in the entire system to allocate a range of authorisation rights for the use and configuration of features for each company When setting up a new Use
97. maintain the prescribed ambient temperature mount the T Comfort 930 DSL in a well ventilated location away from direct sources of heat Do not position the T Comfort 930 DSL m infront of or above heat sources such as radiators m indirect sunlight m behind curtains m insmall unventilated damp rooms m onornearinflammable materials m ornear high frequency devices such as transmitters X ray or similar apparatus Use a separate 230 V power circuit and install overvoltage protection Wall Mounting The T Comfort 930 DSL is mounted on the wall with three screws as shown in this diagram 332 Mounting plan 21 Installation Installing an Expansion Set To fasten the screws at points B and C remove the cover of the T Comfort 930 DSL and insert the screws in the holes provided for this purpose The T Comfort 930 DSL is suspended from the screw at point A so there must be a space of 3 mm between the screw and the wall Installing an Expansion Set You can either install the expansion module when you first assemble the system or later as part of a system upgrade In both cases follow the mounting sequence as described here 1 Turn off the T Comfort 930 DSL Unplug the plug in power supply from the socket You should not install the expansion module or install or uninstall additional interface cards while the T Comfort 930 DSL is turned on 2 Open the housing cover of the T Comfort 930 DSL In this case carefully fo
98. me server you can also start the Web console by entering the DNS name The DNS name in the factory setting is host domain You can change this in the Configurator NET Configuration LAN menu 2 This will call up the T Comfort 930 DSL Web console Please note If the T Comfort 930 DSL is brand new you will now be asked to import current firmware Please note the information on the interface informing you who to contact about this m C T Comfort 930 DSL dk ida Ot Search Toc Help Password Please log in to the system User name administrator lt Jill T Comfort 930 DSL log on dialogue box of Configuration Configuring the T Comfort 930 DSL 3 To commence configuration you must first log on For the initial configuration enter your user name Administrator password for the initial configuration leave this box blank 4 Confirm this by clicking on OK This puts all connected terminals into the Guest user group with restricted user rights In this way you prevent international external calls from the terminals for example while you are configuring the T Comfort 930 DSL and the users P Com sila T Comfort 930 DSL ON Logout Home Search Toc Help Configurator Welcome to your communication system Costs Please enter an personal password Phone Book Telefonie Assistent Password A Password validation Own area gt code System PIN oooo Company C
99. mple the executive secretary team comprises two members the executive and the secretary The secretary has one T Comfort 730 system telephone and the executive has two one of which is used as a par allel telephone in a sofa suite s TIETE ary o TrE 1B Executive 11 O DK 1B Executive 10 O TK IE T en o Trk 1b Secretary o Trk 12 ste 12 TrK1z Private Example executive secretary team Line Seizure The secretary can be reached on the call number 11 trunk key TrK 11 secretary s office The executive can be reached on the call number 10 trunk key TrK 10 executive s office He can also answer calls from his parallel telephone In addition a private line is configured for both of the executive s tel ephones trunk key TrK 12 private Call numbers 11 and 10 are both configured as a trunk key on the executive s and the secretary s terminal respectively Thus the executive and the secretary can use either call number for answering as well as making calls Each can act as a substitute for the other 93 Team Functions Examples of Use The secretary s terminal also has the executive s call number configured as a direct call number DK 10 exec utive s office The secretary can therefore reach the executive and put through calls even if the executive has programmed a substitute Line Busy Indication If a line is busy e g TrK 11 secretary s office the other terminal will indicate th
100. nal to external operation This can be seen in the diagram 35 Installation Port Assignment Termination Cable Lengths Tip Let us say you have activated an IAE on an internal Sg port for example If you switch this Sy port to external operation you require a crossed ISDN line to connect the IAE to an NTBA The assignment of a crossed line is described in the chapter PBX Networ king under Direct Connection starting on page 84 Up Ports Each of the Upn ports enable the connection of a I Comfort 30 DECT base station a T Comfort 630 730 830 system telephone or a Comfort Pro P 100 300 500 system telephone using a twin wire cable The maximum permissible length of the twin wire cable on a Un port is 500 m This line may only be laid inside buildings The maximum permissible length of the twin wire cable on a Upn port of an interface card is 1 000 m when 0 6 mm cable with twisted pairs is used The power consumption of each Un port is approx 3 W Upn RFP with 1 Up Sgint ES OOOO pri a 12345678 2a 2b la 1b Q 1 RFP with 2 Upp Dw 12345678 2999 T TT 12345678 Pin assignment of the Sg and Up ports a b Ports The a b ports are for operating analogue devices e g a fax machine modem or telephone The maximum permissible length of the cable is 1 000 m when twin wire 0 6 mm cable with twisted pairs is used
101. name to the T Comfort 930 DSL The u T Comfort 930 DSL HO ine nasa DeF DHCP Yes gt takes the settings server in your network J from your DHCP server No Activate the Ask your network administrator for the T Comfort 930 DSL T Comfort 930 DSL address range for the RAS accesses DHCP server DHCP server For this purpose your administrator must reserve an IP address range for the RAS accesses Enter the Ethernet IP confi guration IP address for the T Comfort 930 DSL Network mask Client computers are informed of this Enter the address range of the client computers in your network Do you have a DNS server in your network Specify the IP address of the Specify the IP address of your internal DNS server under Domain Name Server This is transferred as the DNS server to the client computers via DHCP T Comfort 930 DSL under Domain Name Server This is transferred as the DNS server to the Gateway address gateway address via DHCP as a gateway DHCP adresses Enter the domain name This name is Domain name transferred to the client computers as the domain via DHCP DNS Yes No T Comfort 930 DSL as DNS server Register internal DNS client computers via DHCP y Enter the address range for the RAS accesses PPP addresses C Finished Flowchart Configuring Easy
102. natively the DSS1 protocol designed for ISDN dial up connections in the Euro ISDN can be used Certain PBX networking features can only be used with the Q SIG protocol however In par ticular the identifier indicating whether a call is internal or external cannot be transmitted using DSS1 Both protocols implement communication on several protocol layers m L1 Layer 1 defines the physical line properties and the electrical coding of signals m L2 Layer 2 enables communication via individual error protected channels that are independent of each other m L3 Layer 3 defines the administration of the individual channels and implements the features designed for ISDN Master Slave For an ISDN connection it is possible to determine which PBX is the protocol master and which the protocol slave This relationship can be determined for all three protocol layers independently of one another 82 Connections PBX Networking For each protocol layer the PBX at the other end always has to be suitably configured If one PBX is the pro tocol master for a layer the other PBX must be the protocol slave for this same layer Normally all three pro tocol layers are configured identically In the case of a trunk line the network operator is the protocol master for all three layers L1 Clock To enable PBXs in the ISDN network to communicate with each other they must be clock aligned The L1 protocol master sets the clock for layer 1 and the
103. nd from the pop up menu The Internet Connection Wizard dialogue box for Internet access will then open 3 Under Internet directory LDAP server enter the address of the T Comfort 930 DSL It is not nec essary to log in to the LDAP server Click twice on Next Then click on Finish 4 Checkthe function In the Edit menu call up the Find People command The Find People dialogue box will then open 5 Inthe Look in list select the entry with the T Comfort 930 DSL address Enter a user in the Name input field Administrator for example Then click on Find now The list of entries found should now display the address from the central telephone book E Note Only users can be found for whom an internal telephone number has been con figured 118 T Sinus 61 data T Sinus 620 data on the T Comfort 930 DSL Configuring the PC Software T Sinus 61 data T Sinus 620 data on the T Comfort 930 DSL General Information The T Sinus 61 data and the T Sinus 620 data provide a PC with a wireless ISDN data connection DECT The T Sinus 61 data T Sinus 620 data Is connected to the PC via the USB interface and uses the T Comfort 730 DECT base station to create a connection to the T Comfort 930 DSL and its network to the telephone network and to the Internet Installation and Configuration 1 Connect the T Comfort 730 DECT base station to a free Uy interface on the T Comfort 930 DSL Instruc tions on how to do this can be found in the
104. nder Programs Accessories A manual start of the program file Dialer exe in the C Program files Windows NT folder is possible also 112 Setting up NET CAPI Configuring the PC Software 2 Inthe Tools menu select the item Connect using to select the system telephone that is to use the CTI application Under Windows 2000 XP you select the item Options from the Edit menu In the Lines tab you then select the system telephone from the Phone calls list 3 Enteratelephone number in the Number box and confirm with Dial Under Windows 2000 XP you first click on the Dial icon and in the subsequent dialogue activate Phone call 4 The number you entered is displayed on the selected system telephone Lift the receiver to start dialling E Note This note is not relevant to Windows 2000 XP If the Phone Dialer program is not installed you will have to install it To do this you open the Control Panel and click on Software In the Windows Setup tab you activate the Connections component setting up NET CAPI With a CAPI driver common application programming interface Windows programmes are able to access services and functions of an ISDN card With a network based CAPI the T Comfort 930 DSL allows the use of ISDN functions also by PCs in which no ISDN card is integrated Requirements You require an active IP network connection between the PC and the telephone system Please note Before installing the CAPI driv
105. nfigured With the original factory setting an additional external Sg port is set for an NTBA in the system configuration this additional port will be used first to seize a trunk line Deactivate the corresponding Sy port in the Configurator PBX Configuration Sy menu Make sure the telephone has been properly connected Check also whether the appropriate port has been configured cor rectly in the Configurator PBX Configuration Ports menu Check whether a user is configured for the telephone Otherwise the settings of the Guests user group are valid for the telephone To standard this user group has no external call authorisation Make sure the user configured for this telephone belongs to a user group with external line access Configurator User Manager User groups menu Check also whether the internal call number of this telephone has been configured for incoming call distribution Configurator PBX Configuration Call Distribution menu Telephony One of the features e g call diversion on one of the telephones cannot be used even though the feature has been configured in the Configurator of the T Comfort 930 DSL Nothing is indicated on the display of one of the connected ISDN telephones Calls can be made but not received with one of the ISDN telephones An ISDN telephone always rings if another telephone on the Sy bus is being called It is not possible to configure Call Distri
106. ng Technical Details With closed numbering the T Comfort 930 DSL determines which route to seize from the telephone number dialled The information needed for routing a call can be configured in a numbering table containing up to 100 entries You use this table to assign telephone numbers and or ranges of telephone numbers to a par ticular route A default entry in the numbering table makes it possible to seize a default route for all remaining unas signed numbers In particular this simplifies configuration of the T Comfort 930 DSL as a subsidiary system the only entry you assign to the default entry is the route to the host system PBX PBX PBX 100 ESA 200 Ge 300 199 299 399 lo 4 b n 2 k NE D c al D f a c g D d PBX PBX 400 500 4 499 599 D a 3 i D Default E ID g Route Example of closed numbering tables The automatic switching of call requests i e routing by means of trunk group overflow or default numbering can lead to circular switching To avoid this a transit counter is incremented whenever a connection is switched through on Q SIG lines When the configured maximum value is reached further switching stops Technical Detalls A different PBX number must be set for each T Comfort 930 DSL in a PBX network This setting can be found in the Web console in the menu PBX Configuration System Settings under the heading System
107. nk with the icon configured on the desktop under step 1 Enter Admin istrator without a password as your user name 4 Start the Web browser Enter http 192 168 99 254 in the address box You will see the log on page of the Web console Enter the user name Administrator without a password for the initial configuration Configuring the T Comfort 930 DSL Preparing the Configuration Before starting with the configuration make sure you have the following documents at hand m An overview of the ports m Alist of the terminals to be connected m Alistofthe IPEls if you wish to log on DECT terminals in the secure procedure m Alist of the users to be set up staff entitled to use the services of the T Comfort 930 DSL with their names departments and the internal call numbers you want to allocate to them m Forlnternet access the Internet service provider access data 96 Configuring the T Comfort 930 DSL Configuration Data not available for initial configuration can be updated or corrected at a later date EN Note Use the Configuration Guide starting on page 121 This will assist you in mak ing the settings in the correct sequence Starting the Web Console 1 Start your Web browser Enter the T Comfort 930 DSL IP address in the Address box http 192 168 99 254 If the configuration PC gets its IP address automatically from the T Comfort 930 DSL or if the T Comfort 930 DSL is entered as the domain na
108. nnection from the workstation it is possible to give either an IP address or a name that a DNS server resolves into an IP address Note For further explanations of technical terms refer to the Glossary on the CD supplied T Comfort 930 DSL in a Serverless LAN In a peer to peer network the workstations are connected to one another via network cables In many net works the cables run in the form of a star from a central hub or switch Such networks do not require special servers This configuration example is also valid for a LAN with a server using a protocol other than IP e g AppleTalk or IPX SPX ISP T Comfort DNS DHCP RAS int DNS Internet q Su i So Net Et pci PC 2 PC S Net Hub Net The T Comfort 930 DSL in a serverless LAN 67 Configuration Examples T Comfort 930 DSL in a Serverless LAN In aserverless LAN the T Comfort 930 DSL takes over the IP configuration of the connected workstations All IP settings necessary for the workstations are assigned by the T Comfort 930 DSL via DHCP dynamic host configuration protocol In this operating mode an IP address space reserved for such networks is used 192 168 99 254 T Comfort 930 DSL IP address 209 299 0090 Network mask class C network 192 168 99 254 DNS server IP address 192 168 99 254 Default gateway IP addr
109. number of entries are displayed Calls in a queue are handled by the T Comfort 930 DSL in the following order of priority instant connection door calls automatic recalls VIP calls then other internal and external calls Sensor calls thus have priority over other calls for example Calls of the same priority level are switched in the order of their arrival The system administrator sets the number of calls that can be placed in a queue individually for each user group The value can lie between 0 and 99 The 0 value deactivates the Call queue function for a user group When the maximum number of calls in the queue is reached further callers hear a busy tone Note As calling fax machines often operate with the voice service indicator e g on analogue ports you should assign ports for fax machines on the T Comfort 930 DSL to a user group without a queue 99 Call Queue Introduction i Queues can be combined with the forwarding pickup and hunt group functions for example in order to configure an enquiry station for an operator Activation of Queues Queues can be activated on a per user group basis On delivery the default set for all preset groups is off When using queues it often makes sense to activate call waiting protection For this purpose Call waiting protection authorisation must be allocated to the user group and call waiting protection must be activated on the termin
110. of the T Comfort 930 DSL and guide you through the necessary settings step by step focusing on the network set tings The individual charts are summarised below Overview This chart gives you an overview of the initial configuration of the T Comfort 930 DSL Configuring PBX Ports This chart shows you the necessary steps for configuring ports and terminals Configuring Easy Access This chart guides you through TCP IP settings for the T Comfort 930 DSL Configuring ISP Settings These instructions support you in configuring the Internet access Configuring RAS Settings This chart guides you through the configuration of the RAS settings Configuring LAN to LAN Settings This chart guides you through the configuration of the LAN to LAN settings Configuring E Mail This diagram tells you how to create the requirements needed for configuring the T Comfort 930 DSL e mail access function Configuring E Mail Access This overview provides instructions on configuring the T Comfort 930 DSL e mail access server 121 Configuration Guide Overview Overview No y Ethernet network LAN exists gt Cross connected Yes ee T ethernet cable en Yes o available c d Connect the configuration PC to the T Comfort 930 DSL LAN port Enable DHCP Connect the T Comfort 930 DSL and the configuration PC to the network Connect the configuration PC to the T Comfort 930 DSL COM port Generate the Dialup
111. omfort 730 system telephone with all call keys programmed as trunk and team keys 94 Examples of Use Team Functions hb ller Mile 250 TK 18 Miller 10 o TK il Johnson 9 TK 12 Smith 11 45 Trklb Johnson 0 TE 18 Miller TK LE Smith 12 45 rk le Smith 0 TK 18 Miller TK 1b Johnson Example three member team Line Seizure Each team member s call number e g call number 10 for Miller is programmed as a trunk key on his tele phone On the other telephones in the team this call number is programmed as a team key e g TK 10 on Johnson s and Smith s telephones The team members can thus see which number a call is for and can answer it by pressing the appropriate team key The team members can call each other via the team keys For example Miller can call number 12 by pressing TK 12 the call is then signalled to Smith s telephone on TrK 12 Line Busy Indication If a line is busy e g IrK 11 Johnson the team keys 11 on Miller s and Smith s telephones will indicate this Call Signalling In this example calls via the trunk keys are signalled acoustically Calls via the team keys are indicated by a visual signal the team key LED flashes 95 Team Functions Examples of Use Unified Team The unified team described here is an example of a team configuration within a department in which calls are to be managed quickly e g support department Each team member h
112. ontact Phone No E Mail T Comfort 930 DSL dialogue box for initial access 5 he software opens a dialogue for initial access Determine an administrator password and enter it in this dialogue Also fill in the other input fields 6 Confirm your input with Apply 7 Click on the Configurator button on the home page You will find notes on using the Configurator and in the online help Click on Help in the menu bar or click on TOC to activate an overview of help topics 98 Configuring the T Comfort 930 DSL Configuration Loading the Online Help The online help can now be loaded in the Configurator 1 Goto the SYS Configuration Components menu Select the entry Online Help and click on Browse 2 Look for one of the language specific ZIP files in the OLH directory of the product CD Confirm your choice by clicking on Open 3 hen click on Load to transfer the online help to the system Please note After completion of the loading operation the system will take a few minutes to analyse the transferred file Finishing the Configuration 1 When you have completed all the settings in the Configurator you must save the configuration see also Saving and Loading the Configuration on page 60 2 Then select the Log off command in the upper menu bar Remote Configuration The T Com service centre can also change or update the configuration of the T Comfort 930 DSL using remote configuration The prerequisite fo
113. ontrast to Example 1 further calls do not have to be processed after the sign off as the calls are also registered in the queues of the other signed on enquiry stations Note The last enquiry station remaining in the hunt group should not sign off so that incoming calls can always be signalled to at least one station 104 Multi Company Variant Multi Company Variant Communications systems are frequently shared by several companies These companies want to jointly use the existing infrastructure e g the existing lines and features of the system while at the same time they wish to organise and pay for their communication completely independently of one another This multi company variant can be implemented using the T Comfort 930 DSL within a shared office for example In the multi company variant the companies are essentially completely independent of one another This allows them to have their own trunk lines which is useful for billing purposes The T Comfort 930 DSL hardware and software are used equally by all the companies however It is possible to configure the T Comfort 930 DSL for each company and define the extent to which the features of the system may be used In brief the features of the multi company variant are as follows m Up to five companies can be configured at the same time m Every user of the T Comfort 930 DSL is assigned to a company m Each available trunk group is uniquely assigned to
114. pical sensitivity 10 mV Pa Power feed lt 300 yA at 1 5 V Typical impedance 150 30 ohms Typical sensitivity 94 dB 1 mW 0 dB 20 uPa Max output voltage 1 Vi at input impedance gt 10 kOhms Recording device audio input Typical input sensitivity 0 24 mV microphone level Recording device start stop relay contact 1 Door display relay contact 2 Max switching voltage 50 VDC 29 V AC Max switching current 1 ADC 0 7 A AC Max switching voltage 50 VDC 29 V AC Max switching current 1 ADC 0 7 A AC 48 Device Combinations Device Combinations Accessories and Adapters You can use the following power values to calculate the power consumption of combined equipment Up adapter 195 mW Audio adapter 260 mW T Comfort 630 system telephone 1 000 mW T Comfort 730 system telephone 1 025 mW T Comfort 930 system telephone 1 140 mW Up to three add on keypad modules 330 mW These symbols are used in the following tables This combination is possible O Reduced tone ringing open listening and hands free talking volume possible Configurations without Plug in Power Supply Range up to 500 m The following table shows examples of equipment combinations for which the maximum power consumption of 2 4 W is not exceeded Basic Unit T Comfort 730 System Telephone Add ons 2nd Terminal Power Audio adapter Von adapter up to 3 keypad modules ss 2 1025 mW e
115. ps A special list with emergency telephone numbers is preset and activated Call lists on terminals list internal calls external calls calls from the door and calls that the user received while they were telephoning Function keys can be programmed on system telephones no keys are locked The evaluation of connection data by external cost recording programs is deactivated The cost multiplier is set to 100 i e the costs are not multiplied by any factor There are no preset basic amounts for the charging of calls opeed dialling is possible if this has been configured in the T Comfort 930 DSL central telephone book Keypad dialling can be used The door opener can be activated from all terminals Door calls can be forwarded Time control is not active as there are no time groups configured Internet Functions Factory Settings on Delivery m Call diversion for SMS calls in the fixed line network is not activated m Calls can be marked with a booking number for the purpose of project based accounting m Users can use the Telefonie Assistent to send short messages to other users m Every user can change the configuration of the T Comfort 930 DSL m Every user can create a personal telephone book and edit entries in the central telephone book m Every user can read out the charges m Applications requiring a license e g Comfort Pro A IVE can be used after being activated m Access via RAS is not allowed m E mail notification
116. r group in the User Manager menu you will find that the default company is pre defined another company can be assigned as long as no other companies have been set up 107 Multi Company Variant Configuring the Multi Company Variant Assigning Trunk Groups Connections of the same type and in the same direction are arranged in a trunk group e g Sg multiterminal connections To be able to correctly transfer incoming calls to the members of the configured companies the users via the lines of a certain trunk group of the T Comfort 930 DSL each of the available trunk groups must be assigned to one of the companies This is necessary to be able to transfer incoming external calls to the correct company exchange in cases where the called internal subscriber cannot be reached Con nection to Operator for example The assignment of trunk groups to companies is done in the PBX Configuration Trunks Bundle menu For outgoing external calls which users set up via the lines of their company s trunk group the assignment of the trunk group to the company is irrelevant the charges are assigned according to the source principle Charges are billed to the company to which the user belongs who set up the connection The T Comfort 930 DSL recognises this on the basis of the assignment between user groups and companies and on the basis of the routing code with which a line of the trunk group was seized For more information please see the
117. r this is that access for remote configuration for the T Com Service centre is activated in the T Comfort 930 DSL Please contact T Com s technical customer services for further information Codes for IP Configuration The IP configuration of the T Comfort 930 DSL is performed on the Web console in the Configurator in the NET Configuration LAN menu 99 uw NOSTER Nil as Aaa T v wuwhewkti0h D CI LON NLUraTIOr LONTICILrIN na E AOMTOrT 4 3 NIN UONTIQUFATION Contiguring the I LOMITOrt YOU Vo L J In the event that the IP configuration of the T Comfort 930 DSL has to be changed and access via the Web console is not possible you can also use a code digit procedure to change these basic settings Entry can be made from an analogue telephone an ISDN telephone and from system telephones Set IP address Ed EEIE system PIN ES E www ES FB oo E EB yyy E 88 zzz E gt Set NET mask EJ EI EJ EJ E system Pin Ed 88 www ES El Goo vv Ead zzz Ead gt Example Enter ESI E EL ICE ELLE ES E ET FL ESL BHL E HEEBEBHBHHBHBE If required initiate a system restart with this procedure A ES EB O E system PIN ER Use the PIN you entered in the dialogue box for initial access The factory setting is 0000 Saving and Loading the Configuration Configurations are s
118. r wire cable of an internal Sy bus must not exceed 150 m The power consumption of each internal Sy bus is approx 2 W T Comfort 930 DSL TR IAE IAE The Sg bus is terminated at one end by the T Comfort 930 DSL IAE ISDN socket German ISDN Anschluss Einheit or an ISDN terminal TR terminating resistor the Sg termination The TR must be at the termination of the line This can also be done by an appropriately wired IAE 34 Port Assignment Termination Cable Lengths Installation T Comfort 930 DSL IAE IAE The Sy bus is terminated by the TR at the ends 2a TR Termination on an ISDN socket So Ports on Interface Cards Sgint Sgext OO OD OoOddo E moa ju Rd 2a Sl fat er e MUDO VOUT 12345678 12345678 AAA M on Switchable Sg port on a pressure terminal You can add further S ports to the T Comfort 930 DSL by installing suitable interface cards in a slot These Sg ports can be switched between internal and external operation In contrast to the basic module the expansion module does not provide any additional RJ45 jacks for external Sy ports Therefore you can also use the pressure terminals of the expansion module for an external So port The port assignment of the pressure terminals is changed when the switch is made from inter
119. rom the socket After restarting the T Comfort 930 DSL nothing is indicated on the displays of any connected terminals Take the housing cover off Is the Power Fine LED illuminated If not contact your service centre The AC adapter plug of the T Comfort 930 DSL may be defective It takes a short while for the T Comfort 930 DSL to start up After the restart check whether the activity LED flashes at a rate of 10s Is This flash cycle indicates that the T Comfort 930 DSL has started up correctly and is ready for operation If the T Comfort 930 DSL has not restarted properly reset the T Comfort 930 DSL to its original factory setting refer to the chapter entitled Resetting the System Data starting on page 62 131 Frequently Asked Questions Telephony It is not possible to make external calls The T Comfort 930 DSL is connected to an NTBA with a multi terminal configuration Why is it not possible to establish external connections One of the telephones is not functioning at all It is not possible to make external calls with one of the telephones 132 Telephony Check the connection between the NTBA and the T Comfort 930 DSL In the Configurator check whether the external Sy ports are con figured correctly PBX Configuration Sy menu Configuration of System Multi terminal access OK Port is connected to the NTBA Faultless Cabling Terminating resistors properly co
120. roperties of the existing or planned LAN infrastructure En Note Several menu entries mentioned in this chapter are available only if you switch on the Level Expert in the top level dialogue of the Configurator 65 Configuration Examples Introduction to TCP IP The following LAN prerequisites are possible Server configuration in the LAN T Comfort 930 DSL Functions No IP server present T Comfort 930 DSL functions automatically as DHCP and DNS server IP server present T Comfort 930 DSL functions automatically as DHCP client DHCP server present System Administrator must assign IP address and DNS name for T Comfort 930 DSL IP server present opecial case when integrating the T Comfort 930 DSL in a LAN settings in the No DHCP server present NET Configuration LAN menu must be coordi nated with the responsible system administrator Introduction to TCP IP In a single LAN it is possible to use various protocols for the transmission of data The connection between a workstation computer and the T Comfort 930 DSL runs via the IP protocol also named TCP IP used on the Internet IP can be used together with other protocols e g NetBEUI AppleTalk or IPX SPX on the same network Every device participating in data transmission using IP requires a unique IP address An IP address consists of four groups of digits from O to 255 each separated by a full stop The supplementary protocols DHCP and PPP automatically
121. rt 930 DSL are loaded from the configuration PC which accesses the Configurator see the SYS Configuration Firmware menu For information on connecting a configuration PC see Brief Guide to Initial Configuration on page 54 The terminal software is part of the T Comfort 930 DSL software and is automatically loaded into the ter minals via the T Comfort 930 DSL Note If you are operating an PBX cascade new system software is automatically transferred to the slave system from the master system For further information refer to the online help documentation under the item SYS Configuration Firmware 61 Configuration Configuring the T Comfort 930 DSL Resetting the System Data You can restore the factory settings of the T Comfort 930 DSL in the Configurator If this is not possible refer to the next section entitled Basic Hardware Settings Switch Please note If this is done all individual settings and the user data are then lost For this reason you should back up your configuration regularly the best time to do so be ing after every change For details refer to the chapter entitled Saving and Loading the Configuration starting on page 60 and to the Web console online help Proceed as follows 1 Inthe Configurator call up the SYS Configuration Restart menu 2 Click on Restart with Defaults 3 Confirm this by pressing OK when the query dialogue box opens Basic Hardware Settings Switch The T Comfort 9
122. rts can be used with such a card two actor ports for connection to a door opener and the intercom of doorstation equipment These are de signed as pressure terminals actor1 to activate a door opener and actor to activate doorstation equip ment three sensor ports for connection to the bell keys of doorstation equipment designed as pressure termi nals sensor 1 to sensor 3 28 Available Ports Installation One slot to incorporate a V 24 module The following port can be used with the V 24 module one COM port to connect to a PC to configure and transmit connection data designed as an RJ45 jack One port to the LAN 10BaseT designed as an RJ45 jack One CompactFlash socket to incorporate a type or type Il CompactFlash memory card These cards are necessary to operate the internal answering machine Only use high speed memory cards acquired with the license Other memory cards or Microdrive type memory cards may not be able to maintain the required access speed One port jack to connect the plug in power supply to power the basic module Only use the original T Comfort 930 DSL plug in power supply provided in the supply scope to power the basic module T Comfort 930 DSL Version 2 The listed interfaces and ports are located on the basic module of the T Comfort 930 DSL Version 1 Further interfaces and ports can be added by installing the expansion set and additional interface cards see Installing an Expansion Set s
123. s RAS Settings Branch Settings Branch Settings Have you made the network set j tings for the T Comfort 930 DSL Configure the LAN LAN LAN Yes Configuration Guide No i NET Configuration Configure the network settings for the T Comfort 930 DSL LAN y connection NET Configuration Branch Protocol Telephone number local Select between PPP and HDLC transparent IP address local Enter the internal telephone number Network mask local Enter the local IP address Yes No Y User name local Password local Y Enter the local network mask Authorisation method of the local LAN CLID PAP or CHAP Specify the user name with which the remote LAN can access a destination Specify the password with which the remote LAN can access a destination Telephone number remote IP address remote Specify the telephone number of the remote LAN access Network mask remote Specify the IP address of the remote LAN Yes No Y User name remote Password remote y Direction of connection Specify the network mask of the remote LAN Authorisation method of the remote LAN CLID PAP or CHAP Specify the user name with which the remote LAN can be accessed Specify the password
124. s v C Finished Flowchart Configuring the E mail Function 128 E mail Access E mail Access Configuration Guide Do you have access to a mail server i Mail server No in your network or in the Internet Configure your network NET Configuration LAN Internet access or NET Configuration WAN Yes Do you have created mail account ZEN a UA polls in the User Manager User User accounts accounts Set up user accounts in the User Manager uum User Manager User Accounts Yes Configuration of e mail access settings v Maximum number of e mails per user account Specify the time intervals in which the Specify the maximum no of e mails per T Comfort 930 DSL is to poll all mail accounts from the standard POP Enquiry interval Server gt Start and end times Monday to Friday 1st starting time Monday to Friday 1st ending time Monday to Friday 2nd starting time Monday to Friday 2nd ending time Saturday 1st starting time Saturday 1st ending time Saturday 2nd starting time Saturday 2nd ending time Sunday 1st starting time Sunday 1st ending time Sunday 2nd starting time Sunday 2nd ending time user account that should be temporarily stored by the T Comfort 930 DSL Define the time windows in which the T Comfort 930 DSL should check the mail accounts for new messages in the time intervals that hav
125. sation to edit foreign company telephone books This authorisation is useful if members of this group e g the Administrators service the entire system Foreign telephone books can only be edited in the Configurator in the Phone Book menu The number of entries in a company telephone book is unrestricted The T Comfort 930 DSL can manage up to 2 000 entries in all telephone books in the central personal and company telephone books Making Calls Between Companies All users of the T Comfort 930 DSL can make internal calls to one another irrespective of which company they belong to Calls between users from the different companies are therefore not subject to any restrictions Billing Charges per Company In the Costs Web application you can output the charges for each company Users who are authorised to use this application can view the charges for each company 110 Setting up TAPI Configuring the PC Software Configuring the PC Software Further possibilities of use can be implemented on a workstation PC with the Windows operating system by installing drivers and programmes You can find the installation programmes required for this on the product CD that comes with the T Comfort 930 DSL Proceed as follows to install extra software 1 Logonunder Windows NT or Windows 2000 XP as the administrator 2 Insert the product CD If your PC is suitably configured the CD will start automatically Otherwise select Run from
126. se telephone functions on PCs without first having to install a special TAPI driver The T Comfort 930 DSL complies with the regulations for telecommunications equipment The DSS1 pro tocol is implemented Packet data in the D channel some business applications for instance POS terminals cash registers or credit card terminals require a per manent data connection over the X 25 packet data network Packet data transfer through the ISDN D channel according to X 31 via SAPI 16 can also be established between several Sg interfaces of the T Comfort 930 DSL Simultaneous connections are distinguished by means of a TEI Terminal Endpoint Identifier X 31 packet data can be forwarded between two Sy interfaces for instance an internal and external Sg interface Equally data can be forwarded routed over permanent Q SIG lines It is possible to operate mul tiple terminals with the same TEI on different internal Sy interfaces A TEI mapping table allows these X 31 connections to be routed to the same external Sy interface The routing table for X 31 packet data is set in the Configurator under PBX Configuration X 31 Additional information can be found in the Configurator online help files Internet Access It is possible to connect individual PCs to the T Comfort 930 DSL via the internal So ports or to connect an entire LAN to the T Comfort 930 DSL via the Ethernet port These PCs can access the Internet via the T Comfort 930
127. section Upn Ports starting on page 36 2 Configure the T Comfort 30 DECT base station in the Configurator using the PBX Configuration Ports U menu 3 Install the software of the T Sinus 61 data T Sinus 620 data and then connect the T Sinus 61 data T Sinus 620 data Further information on this can be found in the chapter Installation of the manual which is included with the T Sinus 61 data T Sinus 620 data 4 Create a new DECT device of the type Sinus 61 data in the Configurator menu PBX Configuration Devices DECT Phones and assign a telephone number for the data port 5 Check the T Sinus 61 data T Sinus 620 data in Further information on how to do this can be found in the chapter Installation of the T Sinus 61 data T Sinus 620data manual and in the online help of the T Comfort 930 DSL 6 Assign auserto the telephone numbers of the USB DECT Box in the Configurator menu User Manager User 119 Configuring the PC Software T Sinus 61 data T Sinus 620 data on the T Comfort 930 DSL Tip We recommend that you create the Internet access indirectly via the RAS access of the T Comfort 930 DSL If you wish to use the T Sinus 61 data T Sinus 620 data to dial up an Internet provider directly follow the instructions in the corresponding chapter of the T Sinus 61 data T Sinus 620data manual If you do this you can omit the remaining steps Please note The direct dial up of an Internet provider offers no safety m
128. sion module with interface cards exists the additional interfaces are initially unconfigured You must therefore first configure the slots of the expansion module to commission the interfaces Telephony Functions m The Sol portis configured as a multi terminal connection and the Sg2 port as a system port m System telephones with the telephone numbers 30 to 32 are configured on the three Upp ports m Analogue terminals with the telephone numbers 10 to 13 are configured on the four a b ports m The T Comfort 930 DSL is configured ready for operation in Germany m Analogue devices The dialling mode pulse dialling or DIMF is automatically detected m All corded terminals connected to the basic module ring when there are incoming external calls m The system PIN for example for remote programmable call diversion is set at 0000 Authorisations The use of functions by a terminal on the T Comfort 930 DSL is regulated by means of authorisations Author isation is configured by means of user groups to which the users with their terminals are then assigned Three user groups are preset Administrators Standard and Guests Administrators have access to all functions of the T Comfort 930 DSL and unrestricted configuration rights Users in the Guests group cannot configure the T Comfort 930 DSL are not able to make external calls and have only restricted use of the ter Authorisations Factory Settings on Delivery minal funct
129. ss enter the IP address or DNS host name of a external station Confirm your selection with Call Note If Firewall software is installed on the workplace computer a warning will now appear This shows that the computer is now ready to receive the NetMeeting You must allow the NetMeeting by activating the Do not show this message for this pro gram again option for example 116 Synchronising the PC Clock Configuring the PC Software synchronising the PC Clock With the network service SNTP simple network time protocol it is possible to synchronise the internal clock of a PC with the time of the T Comfort 930 DSL Requirements You must enter the time zone so that the T Comfort 930 DSL can calculate the time of the internal clock back to the GMT Greenwich Mean Time required for SNTP 1 Goto the Configurator SYS Configuration System menu Click on Change 2 Under Internet time SNTP enter the Time zone for which the time of the T Comfort 930 DSL applies and whether summer time is allowed for Confirm this with Assign Configuring SNTP For various operating systems you can use one of the numerous SNTP programmes offered for downloading on the Internet Configure the T Comfort 930 DSL as an SNTP server for such programmes SNTP with Windows 2000 Here you configure the SNTP server as follows 1 Logon as the administrator Start the Command Prompt under Start Programs Accessories 2 Enter the command line ne
130. switchable port on the hub which is usually indicated by an X Note If an expansion module is installed you can also use the unused LAN2 port to activate the T DSL modem Due to the auto crossover function you do not require a cross wired line with a LAN port of the expansion module If you are operating the T Comfort 930 DSL as a slave system in a cascaded PBX the LANO port on the expan sion module of the slave system can be used instead see PBX Cascading starting on page 38 Power Failure Installation Power Failure In the event of a power failure all the contents in the memory program and user data are saved without change The internal clock continues to run for 24 hours If the power failure lasts longer than 24 hours the time and date are reset to the factory setting when power is switched on again When the first external out going call is made the time and date are set to the current value as given by the exchange With the T Comfort 930 DSL Version 2 date and time generally will be adjusted after the first outgoing connection On the multi terminal access the T Comfort 930 DSL Version 1 include an emergency service In the event of a power failure the external Sp port is switched over to the Sg2 port so that you can still use a connected tel ephone to make a call Emergency operation on a system access is not possible 39 Installation Connectible Devices Connectible Devices The
131. t query can be configured for every member of staff The T Comfort 930 DSL then fetches the incoming e mail headers subjects and senders from the mail server at set intervals and forwards them to users system terminal 12 Features E mail accounts for the sending e mail can also can be configured for users E mails can then for example be sent directly from the Telefonie Assistent to other users In addition users who have had a voicebox con figured for themselves can let themselves be notified of new voicebox messages via e mail Important events and errors are kept by the T Comfort 930 DSL in an internal log book the error store To inform or alert the system administrators entries in the log book system messages can be sent via e mail Further Network Features You can offer staff the possibility of dialling into the LAN by means of RAS access A LAN to LAN link can also be implemented by ISDN In this way two T Comfort 930 DSLs can connect their LANs by dial in on demand A NET CAPI program driver software on the system CD ROM allows you to use ISDN functions on those PCs that do not possess a built in ISDN card Further Telephony Features Installing an extra memory card allows you to operate a digital voice memory and voice information system For more information refer to the user guides called Comfort Pro A IAB integrated answering machine and Comfort Pro A IAM interactive call manager You can optim
132. t time setsntp 192 168 99 254 Confirm with the enter key This command changes the setting for the SNTP server address in the system registry Close the command line 3 Openthe Services dialogue under Start Settings Control Panel Administration Set the autostart type of the Windows Timer service to Automatic Start the service with Process Start Every time the service starts the PC clock is synchronised with the time of the T Comfort 930 DSL Please note In a Windows domain network the PDC server primary domain control ler should automatically assume the function of the timer SNTP with Windows XP Here you configure the SNTP server by double clicking on the time in the Start bar Enter the T Comfort 930 DSL as the Server in the Internet time tab 117 Configuring the PC Software Address Queries using LDAP Address Queries using LDAP You can search the data of the central telephone book of the T Comfort 930 DSL from a workstation in the LAN using LDAP Lightweight Directory Access Protocol When configuring an LDAP enabled program specify the IP address of the T Comfort 930 DSL as the address of the LDAP server LDAP with Outlook Express You can configure and operate the LDAP directory service with Outlook Express V a Microsoft M e mail program as follows 1 Call up the Accounts command in the Tools menu The Internet Accounts dialogue box will then open 2 Click on Add Select the Directory Service comma
133. tarting on page 22 and Installing Interface Cards starting on page 25 One So port to connect to an external Sg bus usually the NTBA designed as an RJ45 jack Sg One switchable So port 52 which can be connected as either an internal or external Sg bus The internal connection is via a pressure terminal and the external connection via an RJ45 jack Three Up ports designed as pressure terminals Un 1 to Uns Four analogue a b ports designed as pressure terminals a b1 to a b4 One CompactFlash socket to incorporate a type or type Il CompactFlash memory card These cards are necessary to operate the internal answering machine Only use high speed memory cards acquired with the license Other memory cards or Microdrive type memory cards may not be able to maintain the required access speed One port jack to connect the plug in power supply to power the basic module Only use the original T Comfort 930 DSL plug in power supply provided in the supply scope to power the basic module 29 Installation Positions of the Ports The following diagrams show the positions of the ports Default setting Upn Upi 2 8 S02 gp Sensor Sensor
134. the Internet such as your browser or your e mail software may send out data packets which cause an Internet connection to be established even if these programs are not strictly Internet associated applications Examples of such programs are the Microsoft M xp operating system various multimedia programs such as Realplayer and anti virus applications that may establish an Internet connection for automatic updates the so called phone home function It is therefore highly advisable to limit ISP access by specifying the maximum monthly connection time under Connection time per month maximal in the NET Configuration WAN Provider menu on the web console Using the Web A Web browser not only enables you to use the T Comfort 930 DSL Configurator from every workstation but also to obtain a wealth of information from the Internet Simply enter the desired URL in the address field of 14 Useful Information on Internet Access Configuration Examples the browser Access from a stand alone PC via an online service differs from Internet access via the T Comfort 930 DSL in the following respects m When you request a Web page dialling in results automatically There is no display of dialogues with manual confirmation of dialling in or hanging up m Requesting Web pages is not a connection orientated service When the Web page has been loaded completely the TCP IP connection is cleared If you do not request further
135. the Start menu Click on the Browse button to look for the program cd_start exe on the CD Confirm this with Open and OK 3 Select the required option from the start interface Follow the program instructions Further instructions for various options that are available are given below setting up TAPI With a TAPI Telephony Application Programming Interface you can operate a CTI application computer telephony integration Here the CTI application uses the services of the T Comfort 930 DSL with the help of the TAPI driver installed on a Windows PC Many telephony functions such as enquiry toggling three party conference pick up call protection and call forwarding can be controlled using appropriate TAPI compatible software Requirements You require an active IP network connection between the PC and the communication system CTI functions can be used only in conjunction with system telephones You must therefore have configured at least one user for a system telephone In addition you require a TAPI 2 1 compatible CTI application for example the Phone Dialer included in the Windows operating system 111 Configuring the PC Software Setting up TAPI Installing the TAPI Driver 1 Callup the start mask from the product CD see Configuring the PC Software on page 111 2 Select Software TAPI Service Provider from the start mask and follow the program instructions Configuring the TAPI Connection nm Note Und
136. the following order m PBX 1 first searches for a free channel in the C trunk group m lfallthe lines in trunk group C are busy the system tries to set up a connection via trunk group E PBX 3 switches the connection through provided it is appropriately configured refer to Numbering starting on page 87 m fitwas not possible to set up an indirect connection via PBX 3 the system tries again via trunk group A The prefix necessary for this can be configured with the route The user does not get a busy signal until the attempt to set up an indirect connection via the network operator has also failed Note If an internal connection is switched via a network operator the call is signalled using the external number of the calling PBX For each route you can define a randomly selectable code digit for seizing the route You can also configure whether a user is authorised to seize a particular route whether LCR is to be used for one of the trunk groups Numbering A user can seize a particular route by pre dialling a specific code digit With this open numbering a user must always dial this code digit and then the telephone number in order to reach a party in another PBX If none of the telephone numbers in your PBX network occur twice you can also configure closed num bering allowing the same telephone number to be used for reaching each user within the PBX network 87 PBX Networki
137. the initial configuration of the T Comfort 930 DSL configure users of the T Comfort 930 DSL and authorise them to use certain system services carry out further system maintenance use PC supported telephony functions read out call charge information access the T Comfort 930 DSL telephone book The Web console has an integrated online help function that offers comprehensive information on configu ration and maintenance of the T Comfort 930 DSL see Loading the Online Help starting on page 59 For the initial configuration you can connect the PC to the T Comfort 930 DSL via the Ethernet port A COM port can also be used The TCP IP network protocol is used to set up a connection via one of these ports You can then open the Web console of the T Comfort 930 DSL and call up the Configurator from there 53 Configuration Brief Guide to Initial Configuration ES Note To avoid problems with existing network installations the T Comfort 930 DSL s DHCP server is designed for static address assignment in its factory settings The T Comfort 930 DSL s IP address is always168 99 254 in its factory settings Brief Guide to Initial Configuration Setting up a first connection is quite simple with a standard Windows PC 1 Connect the PC s network card with one of the T Comfort 930 DSL s LAN ports Use a cross wired Eth ernet cable to do this 2 Windows 2000 XP log on as a user with Administrator rights 3 You will find the I
138. tions 3 Start the program with Start Run and the configuration dialogue is displayed Select one of the entries displayed under Existing PBXs Enter your user name and password in the boxes under Log on 4 fyou activate the Autostart check box you will see the systray display even after restarting your PC 5 Confirm the entries in the configuration dialogue with OK and the systray display logs on for the T Comfort 930 DSL 6 Rightclick on the systray display in the Start bar Select Configuration to call up the config uration dialogue Select Network Connections or Trunk Lines to produce a status dia SM 1359 logue Browser for Telefonie Assistent and Comfort Pro A Hotel You can simplify the daily use of the Telefonie Assistent and Comfort Pro A Hotel Web applications using the Web browser especially adapted for the T Comfort 930 DSL Each time the workstation is restarted this browser program can automatically start and log you in This means that the applications are always opera tional and can be accessed using the icon in the information area of the task bar Installing the browser 1 Callup the start mask from the product CD see Configuring the PC Software on page 111 2 From the start mask select Software Install Browser for Telefonie Assistent or Software Install Browser for Hotel Follow the program instructions 3 Follow the program instructions After installing the browser there is a new menu entry in
139. to redirect incoming connections in the Configurator menu NET Configuration Port Forwarding You should secure the redirection target PC or server with a suitable firewall software The requirement for this is that the set should be configured as Handset data The telephone number used by the T Comfort 830 handset to establish an Internet connection must also be specified in the respective user profile Configurator User Manager User menu With the T Comfort 830 handset the Internet can be accessed either directly via the remote data transfer network or indirectly via RAS access on the T Comfort 930 DSL For direct access you can directly dial any provider Indirect access uses the routing function of the T Comfort 930 DSL accompanied by the configured security features for example If the Internet is accessed directly via the remote data transfer network make sure that m theremote data transfer network is properly installed on your PC and that the correct ISP access data is configured m theinternal number used by the T Comfort 830 handset to establish the data connection is configured for outgoing call dis tribution Configurator PBX Configuration Call Distribution Outgoing menu If the Internet is accessed indirectly via RAS the system adminis trator should make sure that 137 Frequently Asked Questions More Questions m permission has been given for Internet access via RAS Config urator Net
140. with which the remote LAN can be accessed Select the direction of the connection Maximum connection time per month Specify the maximum number of minutes per month the connection to the remote LAN can be set up for Maximum idle time y Add internal telephone distribution scheme number to the incoming call I C Finished Set the maximum idle time after which a connection to the remote LAN is cleared down Flowchart Configuring the LAN to LAN Settings 127 Configuration Guide E mail Function E mail Function Have you made the network settings for the T Comfort 930 DSL ui we Configure the network settings NET Configuration for the T Comfort 930 DSL LAN Yes B Do you want to use EE from the Internet Inem s Configure your Internet access Ney eannguraben No WAN Has an internal e mail server ee No been configured in your LAN C No e mail use Yes Do you want to be notified of Notification Ne e mails on your system telephones C Finished Yes Have you stored the en users to be notified POR Ng Create the users and activate User Manager e mail notification Also enter Users User Groups Med the users e mail addresses and User Accounts v T 7 NET Configuration Set the polling time periods EMail Acces
141. y already be familiar with from the single company variant are available in the multi company variant These features can be used to the same extent and can be used in exactly the same way The following section describes the features additionally available to the users in the multi company variant Company Telephone Book An individual company telephone book can be created for each company In addition to this personal and central telephone books exist m Apersonal telephone book is available for each user m The central telephone book can be used across the companies by all users of the T Comfort 930 DSL The company telephone book is a central telephone book for the whole company It is only available to the users user groups who are assigned to this company You can also define whether the members of each user group may edit the company telephone book or not 109 Multi Company Variant Working with the Multi Company Variant The company telephone book is treated exactly the same way on the system terminals as the other types of telephone books This means that the entries listed in the personal central and company telephone books are displayed on the system phones at the same time Users can also use the telephone book of their company with the Telefonie Assistent Web applications and phone book assuming they are authorised to use these applications In addition it is also possible to assign a user group with the authori
142. ystem in a basic version with a basic module One connection cable for the ISDN Sy port One set of mounting screws and wall plugs One plug in power supply of the TR25240 E 01A13 type to supply the basic module One set of short user guides One CD including the complete documentation and software The T Comfort 930 DSL expansion set consists of One expansion module One AC adapter with a connection cable to supply the expansion module with power One mounting set with which to install the expansion module and the AC adapter in the T Comfort 930 DSL housing One short Ethernet connection cable with which to connect the basic module to the expansion module Safety Precautions Please note Installation and maintenance should only be performed by specially trained personnel Always remove the power plug and the plug in power supply from the mains socket before connecting devices to the T Comfort 930 DSL ports Installation Safety Precautions DANGER This device contains hazardous voltages To make the system power less remove the power plug and the plug in power supply from the socket The T Comfort 930 DSL may only be plugged into mains sockets with a protective earth conductor Mount the T Comfort 930 DSL only close to easily accessible sockets Only use the original plug in power supply No 4512699 TR25240 E 01A13 type for the basic module The housing cover may only be opened by authorised personnel Unauthorised openin
143. ystray display 114 T TAPI 111 T DSL port 38 Team Functions 90 Team functions Explanation of keys 90 Introduction 90 Team key 91 Telefonie Assistent 115 Telephony 132 Terminating resistor 34 Three member team 94 Time zone 117 Toggle team 97 Troubleshooting 130 Trunk key 91 T Sinus 61 data 119 T Sinus 620 data 119 Index U Unified team 96 Upn port pin assignment 36 Upn ports 36 USB 119 V V 24 add on card 29 V 24 interface card 25 Voice mail 42 145 Index Notes 146 Index Notes 147 Index Notes 148 As of 01 09 2006 Deutsche Telekom AG T Com Bereich Endgerate Postfach 20 00 53105 Bonn
144. zm m oie m n om T Comfort 930 DSL Mounting and Commissioning Contents Features Factory Settings on Delivery ielephony Enc floris a era a na AUS MOS citaba ds re cia dc pai SR EUREN Internet A oh Oe os a ee el hee EE eb Installation SEODE OLDEINEN dE SA N RL CANON Stee cardo MORNING SCAN tat pei ha os haus canes rede sn Wall MOUNINO e pod der daa oie DN Upstate etoile ie biet un Da eau Iristalliag an Expansion DD uu uae ro e Eo Ow aea c bo ee tee Ge tien foc Installing Interface CAES e o aoi dd UE ERR DR E b dod o doe doas u V 24 and Doorstation Equipment Slots saa es tote Ha m Slots for Additional Interface Cards sse Avallable ROS crassa rave apu eut Da TE awed Googe eiut qa we anes a T Comfort 930 DSL Version os ue buta a e Te Eo tee een u Gon 959 DSL VerSIOE rta oua a d EE nde OE PER RA o Er Ea nd E O O Gretna en en are erat Gald soo adt eor enge Port Assignment Termination Cable Lengths 0 cece eee e eee eee ees A NNI eae ea ee pace ang a 36 W ab Rosen een cms 36 A Drei E opus Wee 37 LAN Portada dea UNES 37 lt A da out ob a a abdo ede 38 FOWL BAU cys nya epu SIEUT Li I E ELM M NDS M NI EU 39 Connecuble DEVICES nes e PEEL ELA COS YE Vae ui CUP REPERI rius 40 Mi intemal Exte al Sy round 40 A E EE EEEE 4 BDO ee en bay he UP ust ud lada 41 ACOSO SOLOS ata Subs dot edat 43 MEOS Pollen aca 45 MAN Ot ence cic TUORUM 45 Accessories and Adapters 46 A A Reais atria ms m

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