Personal Care Alarm Box Overview
Contents
1. is via the telephone lead adaptor The Personal Care Alarm box should be connected to the master telephone socket in the home It should also be positioned as centrally as possible and positioned as far away from any interfering equipment such as mobile equipment wireless headphones DECT Digital Enhanced Cordless Telecommunication phones DECT base stations as such equipment may have an adverse effect on the range Reinforced concrete walls may also decrease radio coverage Connect the telephone cable supplied into the TEL socket located on the back of the Personal Care Alarm box 2 Put the other end of the telephone cable into the telephone adaptor provided Place the existing telephone cable into the other side of the telephone adaptor Note Please pick up your telephone handset to ensure you have a dial tone Connect the power supply cable supplied into the POWER socket on the back of the Personal Care Alarm box see image on next page O Now plug the telephone adaptor into the main telephone socket in the wall O Plug in the power supply into the mains socket Then switch the mains socket on Note If you have a broadband filter in your telephone socket then you will need to plug the supplied adaptor into the phone part of your broadband ADSL filter to enable it to work see image on next page O The power light on the Personal Care Alarm box will now light up green Mobile Alarm Range Test Now you can test th2. of radio signals on programming Mobile Alarm Flashing light Radio programming mode Alarm Red Slow Flashing Alarm Rapid flashing Connection to Mobile Alarm Error Red Rapid flashing No connection to telephone line Slow flashing Power failure battery fault Description Of Functions The following connectors can be found on the reverse of the Personal Care Alarm box ON OFF AUX Wired inputs _ Switch Sale _ TEL Connection to x telephone network POWER Power supply and programming cable Hole for wall mounting Battery compartment Activating the alarm An emergency alarm can be activated with your Mobile Alarm or by pressing the red button on your Personal Care Alarm box On activation the Personal Care Alarm box will call the 24 7 BT Alarm Monitoring Centre to summon help If an alarm is activated accidentally it can be cancelled by pressing the green button on the Personal Care Alarm box Alarm receiver Your Personal Care Alarm is identified using an alarm code which is already programmed into your Personal Care Alarm box Once activated the 24 7 BT Alarm Monitoring Centre will speak directly to you and take the appropriate action 5 Installation A After successfully completing registration please wait 5 minutes for your account to be activated before you start installation The Personal Care Alarm box is very simple to install connection to the telephone network
3. the Personal Care Alarm be used by deaf people Yes it can we would need to be aware that the user has a hearing impairment Will the Mobile Alarm work outside Yes as long as it is within range of the Personal Care Alarm box This can be tested as part of the range test so you will know where it will work What do I need to do if I move house and my details change Call the customer service team and we will change your details For more frequently asked questions please visit www lloydspharmacy com 17 Technical Data Personal Care Alarm box Dimensions Power supply Backup batteries Backup time Inputs Output Communication Radio frequency Radio receiver class Mobile Alarm Dimensions Battery Battery life Water resistance Equipment class Environment Gloria 121 x 214 x 36 mm LxWxH Enclosed power adaptor 4x 1 2 V NiMH LR6 AA Up to two days Two opto isolated Relay output potential free max 2A Analogue telephone line 869 2125 MHz 1 Elliot 45 x 30 x 13 mm LxWxH 3 V lithium battery CR2430 Up to five years Complies with IP67 Class 1 radio equipment This product is intended for indoor use in a normal residential environment Temperature Humidity Environmental class Operating temperature 5 C to 35 C 0 to 75 relative humidity non condensed 1 Refers to radio module C1 type 9340 Radio receiver parameters Max usable sensitivity 113dBm Averag
4. Daily Living V10 150520 Content Initial Registration Personal Care Alarm Box Overview Description Of Functions Installation Mobile Alarm Range Test Test Call 9 Mobile Alarm Accessories Oo NY DUN 11 General Information 11 Maintenance 13 Replacing The Mobile Alarm Battery 15 Frequently Asked Questions 17 Technical Data Package contents Personal Care Alarm Box e 4 x AA Rechargeable batteries included pre fitted in Personal Care Alarm Mobile Alarm with accessories e 3V Lithium battery CR2430 pre fitted in Mobile Alarm Telephone lead telephone adaptor Power supply User manual Wall mounted screw pack Initial Registration Your Personal Care Alarm is pre programmed and ready to go we just need you to register your details with BT Personal Care Alarm Helpdesk and then follow the step by step guide below Registration and subscription to the initial 12 month service contract needs to take place before connecting the equipment If this is a replacement device then please call the helpdesk directly and do not carry out the initial registration process 1 Before you register please have ready the following information a The name of the user of the service b The address of the user of the service c The fixed telephone line number of the user of the service d The bill payer name address and contact number e Bank account details for the bill payer to complete a direct debit
5. The battery in the Personal Care Alarm box will be monitored by the 24 7 BT Alarm Monitoring Centre You will be notified by the BT Alarm Monitoring Centre when battery replacement is necessary Battery replacement can only be carried out by a competent person 1 Turn off your Personal Care Alarm box by sliding the ON OFF switch to the OFF position QQ Disconnect the telephone line and power adaptor from the Personal Care Alarm box Disconnect the telephone line and power adaptor 2 from the unit Undo the battery compartment screw You will need a small cross head screw driver 4 Open the battery compartment remove the used batteries Used fully discharged batteries must be disposed of in a specifically labelled collection container at toxic waste collection points or through an electrical retailer You are under legal obligation to dispose of batteries correctly 12 Undo the battery compartment screw Open the battery 4 compartment remove m the used batteries Replace the battery compartment cover 6 and the screw Insert new batteries 4x NimhAA 1300mAH O Insert new batteries 4 x NimhAA 1300mAh batteries observing correct polarity and QO Replace the battery compartment cover and the screw Reconnect the telephone line and the power adaptor O Turn the ON OFF switch to the ON position Check that the power LED lights up with a Green light Connect the telephone 7 line and power
6. adaptor IMPORTANT To ensure everything is working please carry out a test call by pressing your Mobile Alarm or Red emergency button on the Personal Care Alarm box When you speak with an operator advise them that you have replaced the batteries in your Personal Care Alarm box 13 Replacing The Mobile Alarm Battery The battery in the Mobile Alarm will be monitored by the 24 7 BT Alarm Monitoring Centre The battery should be replaced once after a battery fault has been acknowledged by BT You will be notified by the BT Alarm Monitoring Centre when battery replacement is necessary You will need a 3V lithium battery CR2430 It is strongly recommended that a qualified person such as a trained jeweller or watch specialist should fit new batteries to avoid any damage and to retain water resistancy 1 Remove the four screws from the back of the Mobile Alarm with a cross head screwdriver Remove the back cover Remove the old battery Press connector A onto connector B for 2 seconds Please do not use your finger use something clean like the back of a pen Insert the new battery observing correct polarity and there is a marking indicating the positive inside the Mobile Alarm Important do not touch the surface of the battery where the connectors connect with the battery Replace the back cover and ensure that the parts are aligning each other correctly Insert the screws and tighten evenly do not over tighten as it wi
7. e range of your Mobile Alarm around your house and garden The LED on the Mobile Alarm will flash Green Red and then Green to confirm it is within range of the Personal Care Alarm box Please note When carrying out this range test ensure you leave 10 seconds between each press of the Red button on the Mobile Alarm When you have completed the checks press the Green button on the Personal Care Alarm box to end the range test WARNING Out of range from Personal Care Alarm box 1 PRESS for 4 sec Test Call q Now make a test call to the 24 7 BT Alarm Monitoring Centre 5 Please stand near the Personal Care Alarm box and press the Red button on the Mobile Alarm This is creating a signal to the BT Alarm Monitoring Centre You will hear the box dialling to make the alarm call Press and hold down the Green button on the box for approximately 4 seconds until the green power LED flashes Release the Green button 2 Press the Red button on the Mobile Alarm The built in speaker on the Personal Care Alarm box will generate a tone to indicate a signal has been recieved Repeat one single press of the Red button in each area of your home and garden to establish the range of your Mobile Alarm The operator will speak to you via the Personal Care Alarm box Please confirm that you are making your first test call and they will confirm the details that you entered in your registration Mobile Alarm Accessories Accessories include
8. e usable sensitivity ver 28 7dBuV m hor 27 0dBuV m Adjacent channel selectivity 26 2dBm 28 2dBm Intermod ulation rejection 36dBm 37dBm Spurious response rejection 30dBm Blocking or desensitisation gt 16dBm Gloria can also be equipped with radio module type 9320 which allows maximum security and includes receipt of transmission automatic transmission repeat power control and frequency control See order information for indicating which radio module the unit is equipped with 18 C 0402 Hereby CareTech AB Kalix Sweden declare that this equipment is in compliance with the essential requirements and other provisions of R amp TTE Directive 1999 5 EC and RoHS 2 directive 2011 65 EU The comprehensive declaration of conformity is available at the address CareTech AB Box 10030 SE 952 27 Kalix Sweden a Environmental information This product complies with the requirements of the EU directives 2002 96 EC WEEE and 2006 66 EG These directives regulate the product liability for electrical and battery recycling with the purpose of increasing recycling and minimising waste The unit is marked with the crossed out wheeled bin logo which indicates that it shall be handed in for recycling The product can be returned free of charge to a recycling station that is connected directly or via a recycling system to Care Tech or to your distributor For detailed instructions please check with your distributor or visit our web
9. ent items can be purchased online at www lloydspharmacy com and www betterlifeheathcare com and these may be distributed direct to you within 48 hours Can I wear the Mobile Alarm in the shower or bath Yes you can it is waterproof Who do I contact if I have a compliment comment or complaint about the service We welcome comments that will help improve the service to our customers Please call write or email us if you have any feedback about our service If it is a technical issue please call the BT Personal Care Alarm Helpdesk 0330 123 4133 Mon Fri 9am 5pm excluding public holidays in England and Wales For other issues or queries call the LloydsPharmacy custom er service team on 0345 600 3565 Mon Fri 9am 5pm excluding public holidays in England and Wales 16 Could my Mobile Alarm affect my pacemaker The Mobile Alarm does not interfere with a pacemaker because it operates on a separate frequency What would happen in the event of a power cut The unit will put an automatic call through to the 24 7 BT Alarm Monitoring Centre to indicate power is off The unit will beep and the light on the unit will continue to flash Once the power is restored a further automatic call will be sent to the 24 7 BT Alarm Monitoring Centre If no power restored call is received we will follow this up with the customer to ask them if the unit is plugged in and switched on or if there is a power cut or a problem with their electricity supply Can
10. form online A minimum 12 month subscription to this service is required f The names contact numbers and addresses of up to three people that can respond to the user of the service in the event of an alarm Ideally these people will be located within 20 minutes of the user g The device serial number from the box that you have purchased This is needed to enter the registration site and uniquely identifies any alarm calls to you Label on Personal Alarm box to identify the serial number CareTech GLORIA GREY S N 0000000 A N 0000000 S N 00 00 00 TYPE 4200 2 Please go online to http www lloydspharmacy com alarm to register for this service If you do not have access to the internet then please call the BT Personal Care Alarm Helpdesk on 0330 123 4133 this is charged at a standard geographic rate who will be able to register you over the phone This BT office is open between 9am 5pm Monday to Friday excluding public holidays in England and Wales Personal Care Alarm Box Overview There are three LED buttons on the front of the box with the following standard functions RED BUTTON ALARM Activates an emergancy alarm YELLOW BUTTON Not functional GREEN BUTTON ape Stops the alarm MOBILE ALARM Hig sellin The following indicator lights can be found on the front of the Personal Care Alarm box On Green normally lit during operation Steady light Indicates mains power receipt
11. ll damage the housing Test the Mobile Alarm by pressing the Red button on your Mobile Alarm and allow for a call to be activated to the 24 7 BT Alarm Monitoring Centre When you speak with an operator advise that you have replaced the battery in your Mobile Alarm 14 15 Frequently Asked Questions Does my Personal Care Alarm box work with any fixed telephone landline Yes as long as you have a live fixed telephone line it will work with any provider Does it work with broadband Yes your base unit is compatible with broadband please follow installation instruction on page 6 7 How long does the customer have to sign up for When the customer registers their alarm they will need to complete a Direct Debit mandate for a minimum of 12 months No payment will be taken until the inclusive monitoring period that was purchased as part of the initial transaction has been used Payment is monthly in advance Is the service available on a Bank Holiday Yes the service operates 365 days a year 24 hours a day What if the Personal Care Alarm box doesn t work or is faulty Please call the BT Personal Care Alarm Helpdesk on 0330 123 4133 Mon Fri 9am 5pm excluding public holidays in England and Wales for all technical queries What happens if I lose or accidentally break my Personal Care Alarm box or Mobile Alarm Should you accidently damage lose your Personal Care Alarm box or Mobile Alarm this is your responsibility Replacem
12. site www care tech se Note The WEEE information and recycling instructions applies to European Union member states only For other countries please check local legislation or contact your distributor Manufactured in accordance with the EU directive 2011 65 EU RoHS 2 The materials used in the radio trigger wristband and neckband meet the textile safety requirements of Oeko Tex standard 100 Warranty This product is guaranteed for a period of one year from the date of purchase against mechanical and electrical manufacturing defects There are no user serviceable parts inside the instrument Any attemptied repair by unauthorised persons invalidates the warrenty This does not affect your statitory rights An electronic version of the user manual is available for download from www lloydspharmacy com Betterlifehealthcare Limited Coventry CV2 2TX
13. wristband lanyard pocket clip and easy press adaptor The accessories attach to the Mobile Alarm with a simple slot in and slide action The Mobile Alarm is supplied with the wrist strap already attached To choose a different accessory first detach the wrist strap G 6 Once you have detached the wrist strap you can then fit your chosen accessory Lanyard Pocket clip a oo Q Easy press adaptor can only be fitted with belt clip and lanyard 10 11 General Information If your telephone line is not working an alarm call cannot be sent The Personal Care Alarm box should be connected to the master telephone socket in your home The Personal Care Alarm box must not come into contact with water or any other liquid Used batteries should be disposed of in an environmentally responsible manner Maintenance Cleaning Your Personal Care Alarm box and Mobile Alarm can be cleaned using a slightly damp cloth Solvents should not be used when cleaning the Personal Care Alarm box or the Mobile Alarm Periodic test call The Personal Care Alarm box is programmed to carry out a periodic test once every 28 days to ensure it is in working order This is a background call and will not disturb you Replacing your Personal Care Alarm box batteries
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