user manual-design for printing
Contents
1. If you do not have access to the site please reference the Support section of this guide CUSTOMER SUPPORT present our customer support system OptiTex Support Team is Phone email fax Web Connect CRM bug fixes feature requests OptiTex SOFTWARE AND SUPPORT AGREEMENT INCLUDES Phone support from 8am to 8pm FAX support at 212 629 9055 Email support optitex support optitex com Web Connect Online Support 24 hour Web based support using CRM Software upgrades available 24 hours from our Website Feature Requests with CRM update customers through Service Packs ww vv v VY Ww PHONE SUPPORT The OptiTex support team is available to answer questions on the phone Supply your key number or company name and knowledgeable patternmakers designers and software specialists are available for any help If your service has expired OptiTex will assist you in your immediate problem provide you with our OptiCare Service Plan or offer you to pay per hour There is NO requirement to pay previous years Service Plan to rejoin SOFTWARE UPGRADES AND SERVICE Computer hardware and software technology changes at a very rapid pace Through the use of Service Packs OptiTex enables you to stay at the latest version of software at all times Report a bug or request a feature and OptiTex will provide you with a new Service Pack OptiTex releases bug fixes and service packs SP on a bi monthly basis with major new version every two2. years You will always be on the latest software version and hardware configuration files at OptiTex FEATURE REQUESTS Unique to OptiTex Using CRM you can request a new feature tool option or any improvement you can think of Unlike our competitors OptiTex will implement new features requests in the next released Service Pack depending on complexity of request No company is too small or too large to request a feature Opti Tex does not prioritize on importance of client but rather on importance of feature OptiTex Support is unique in the CAD CAM industry We are the only company to offer cutting edge yet personalized software support upgrade available 24 hours and constant software development OptiTex is aware that software improvement comes directly from clients input We invite you to join our family and become a part of the future in CAD CAM which is OptiTex USA Inc WEB CONNECT ONLINE SUPPORT Communicate directly with our support team by viewing their computer screen or allowing them to view yours to learn solve issues and view new features We will interface to your system over the Internet and visually walk you through a solution 24 HOUR WEB BASED SUPPORT CRM CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM Unique to OptiTex http support optitex com You may use the OptiTex CRM on our Website to submit new incidents check your incident status engage our support staff in a web conversation check for issues in our knowle
3. 29 9053 SONN DBD W Lb S TRAININ ooroo OptiTex USA 325 West 38 Street Suite 1107 New York NY 10018 Tel 212 629 9053 OptiTex USA West 1050 S Stanford Ave Suite 121 Los Angeles CA 90021 Tel 714 362 4975 Tel 213 494 4512 Fax 212 629 9055 Fax 213 489 2359 optitex usa optitex com optitex west optitex com For worldwide listings go to www optitex com TIPS FOR INSTALLATION If this is a Second installation of OptiTex Software back up the following files C WINDOWS PDS39 ini C WINDOWS Mark90 ini and_C WINDOWS Optikad ini Once the digitizer and plotter have been installed label which communication ports are one two three and four on the computer Take screenshots of the communication settings for the plotter digitizer and preferences windows and store them somewhere safe In the event that the settings are lost the screen shots will have all the information you need to reset the parameters OPTITEX SOFTWARE INSTALLATION Please follow the steps below for proper installation OptiTex software is compatible with Win 2000 NT SP4 or higher and Windows XP SP2 Please check the system requirements to achieve peak performance of the OptiTex software TO INSTALL OPTITEX SOFTWARE 1 Close all open applications on your computer 2 Insert OptiTex Install CD 3 Click on Install Full Version and follow the instructions 4 Select all appropriate programs If you are unsure leave the defaults
4. Do notinstall Network License or OptiJet Plotter unless instructed to by a support representative 5 Install the Video Tutorials also found in the Install CD Splash Screen 6 If upgrading replace the above mentioned INI files to their original location to maintain your previous settings wv wv v 7 Alldigitizers and plotters need to be configured in the Opti Tex software after installation 8 Plugin your USB software key and launch the program Do not install any software that comes with the digitizer or plotter unless otherwise instructed in the help manual or by a support representative MS Excel software installation is recommended to enable OptiTex Excel report features SERVICE PACK INSTALLATION Installing a Service Pack will ensure you are on the latest version of OptiTex software You cannot upgrade from one major version to another through a service pack You should install a service pack if you have requested a feature are looking for a bug fix or are interested in any new tools Complete information about the contents of a service pack is located on our Web site under Support Customer Web Portal Downloads TO INSTALL A SERVICE PACK 1 Go to htip support optitex com and enter in your username and password 2 Close all OptiTex applications 3 Once logged into CRM click on the Download Section at the top right of the screen 4 Select the latest service pack and read and click through the prompts Note
5. Optilex Apparel Fashion Sewn 2D 3D CAD CAM Professionals ptilex Apparel Fashion Sewn 2D 3D CAD CAM Professionals GUIDE FOR INSTALLATION USE AND MAINTENANCE OF YOUR OPTITEX SYSTEM www optitex com OptiTex is a registered trademark of OptiTex Ltd in the United States and or other countries All tradem respectively to their original owners and are used here as informative date tarted Guide i Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries CONGRATULATIONS OptilTex Is here PLEASE READ THE FOLLOWING BEFORE INSTALLING AND USING OPTITEX SOFTWARE Enclosed in this package you will find ladle of Contents struction Guide Ghie guidel E E E E nadia duces suaaig pwsmmetnneneb tases oeeas I gt OptiTex 9 X or higher Software CD X X refers to version number gt OptiTex Brochure gt OptiTex Software Key if new order or key replacement gt OptiTex Packing Slip 3D Flyer 1 TIPS FOR INSTALLATION ccccccscscecessceoeccsvevecsesceeeeses Thank you for purchasing OptiTex software Please read below to understand how to communicate with OptiTex Sales Staff Support Team Members and Programmers We are here to help you 2 OPTITEX SOFTWARE INSTALLATION ceceeeeeeees Located on the OptiTex CD is the full version of OptiTex software All modules are available for installation you mu
6. dge database and learn what is new in OptiTex Simply log in and you will receive a personalized Web page displaying all support incidents their status information on new software updates link to the latest version of software plus more PERSONALIZED SUPPORT PAGE EXAMPLE gt Listofall contact with OptiTex support Reportnew incidents Knowledge database Service Pack download Service Pack release information gt Notes list ofissues fixed Request new feature fe Techfxcet CRM Web user Julia Shaw Microsoft internet Captorer Ja Ore O DAH Pave feii Suse O E SSW BOs S ry 2 cect ives sie o pa E Subat new modents and even nt ne iio a D so panies D Current open support modents and events m u neatis HERE Bi y g Brenner E New Downhads C OC HARDWARE INSTALLATION OptiTex software is one of the main components of a CAD solution Additional components and a wide variety of technologies are available that will also facilitate the manufacturing process The following pages provide a brief summary of recommendations and guidelines for hardware and other CAD components that customers may require in addition to OptiTex software All digitizers and plotters need to be configured in the OptiTex software after installation Do not install any software that comes with the digitizer or plotter unless instructed by an OptiTex support team member COMPUTER Customers may already have a computer or
7. may wish to purchase their own computer in order to run the OptiTex software OptiTex recommends that a reputable brand name computer is used and all computer components are purchased from the same supplier Doing so will minimize potential hardware problems and facilitate any necessary troubleshooting Please visit www optitex com for the latest hardware requirements NETWORK CARD The use of a network card and a high speed internet connection DIGITIZER This component is necessary only if existing paper patterns need to be entered into the computer or if the customer intends to continue making paper or muslin patterns by hand and inputting them into the OptiTex CAD system The size of the board needed depends on the customer s needs and price constraints There are many sizes of digitizing tablets available 72 PLOTTER Used to plot full size markers 36 PLOTTER Agreat low cost solution for pattern room plotting Using a 36 plotter for markers requires taping the markers together down the middle if the marker width exceeds 36 COMPUTER MAINTENANCE Your computer needs regular upkeep to maintain optimal performance It is recommended that you implement these steps to prevent hardware problems Install Antivirus software on any computer connected to the Internet Run Scandisk and Defragmenter at regular intervals Found in Start Programs Accessories System Tools All hardware should be connected to a Surge p
8. rotector or a UPS uninterruptible power supply to prevent damage to hardware and loss of data Backups ofall important data are recommended FILE ORGANIZATION After installing the OptiTex Software a filing structure should be set up to serve as storage for all the files that will be created It is extremely important to set up the filing structure outside of the OptiTex software This will preserve personal files if the OptiTex software ever has to be uninstalled or when the software is upgraded Do not under any circumstances store personal files under the OptiTex examples they will be deleted when the software is upgraded To organize all the new files that will be created save them into folders Folders in Microsoft serve as a storage device similar to a manila folder Folders can be stored within folders each with its own specific name to help the user locate a file at a later time Use your company s existing filing system to store your files or create one now as this will help you organize your styles markers and other files you create An example of a file structure is from folder to subfolder Season gt Product Line gt Style Type gt etc C PDS 3D Files File Edit View Favorites Tools Help Back wi P Search hey Folders EK Address B C Documents and Settings Julia My Documents Demo Files PDS 3D Files i Se 7 v DERE cial 016529 dsn 20429R xls 53330SPC
9. st have the proper codes to open and run your purchased modules In addition to the software are OptiTex Video Tutorials available for most tools in the software Any additional help can be found on our Web Site under Support Customer Web Portal Here is a growing knowledge database with guides software downloads and patterns plus any additional help or advice you may request Please take a moment to login and browse your company s personal Opti Tex Web page and discover all the information available 3 SERVICE PACK INSTALLATION ccccccc cece eesssceeeeees A CUSTOMER SUPPORT ccccccccccccccccccccccccccccccccccccseccees 5 HARDWARE INSTALLATION cc ceeeeeseeeeeneeeeeneeeeeneeees IMPORTANT Your software key contains the value of the OptiTex software if this key is lost OptiTex will charge 50 of the software list price to replace this key We highly recommend you add the value of your 6 COMPUTER MAINTENANCE ccccceceeceeeeeetenseeseeees OptiTex software to your business insurance policy OptiTex USA provides technical support for all users who have been trained on OptiTex software and are 7 FILE ORGANIZATION cccccc ccc eccecceccenceeceeceessensenteeseeseens enrolled in OptiCare Plan 1 year support included in initial purchase or upgrade To arrange for training or to join OptiCare contact your local sales person OptiTex distributor or contact the New York Office by phone at 212 6
10. xls O Barbie Dolls gt Car Seat i dt LADemos oa W i 5 Mark Files A Models h d G Mm gt New Animations 175915BK DSN ABS_Dress DSN Asymetrical Dress dsn PDS 30 Files 3 MaterialWorld E Presentation Files Type pds 10 Document Textures Date Modified 10 13 2005 10 47 AM P Buttons Size 1 15 MB Cloth amp Fabric1 j _ T 3 New Stitches E Skins backpack3 dsn backpack DSN Bathrobe DSN Stitches E Trim Vo a B New Stitches zip v d LY f V ts aa Type pds10 Document Date Modified 3 17 2005 8 07 AM Size 331 KB 331KB 4 My Computer This is a basic process of organizing your files by creating categories by which you can filter through and easily find the file you want The series of folders that has been opened is called the file path The file path is the path the file travels to its destination This is merely an example a filing structure should be set up in a way that makes sense to you or your company OptiTex works like any other Microsoft product when it comes to creating and saving files Use of the Save As command will allow storage of any file in a specific area Copies of files can be made and then dragged and dropped or copy pasted into other folders TRAINING Training is strongly recommended for the OptiTex Software Web Connect Trainings are always available to improve your skills and speed up your workflow find new uses for tools etc If
11. you wish to schedule training please contact one of the contacts mentioned on page 2 PRE TRAINING ASSESSMENT OPTIONAL OptiTex software works on a standard Windows platform It you have had no prior Windows experience we strongly suggest investing in Windows training to create a firm base on which to build your OptiTex knowledge Belowis a questionnaire to help our trainer assess your skill level prior to training How confident are you about performing the following tasks sips OpenFiles Programs T Save SaveAstoafolder So So o Creating new folders file structure to organize files delete fi E a 1 Not Confident 6 Very Confident Copy move delete fies and folders Undo and Redo functions wihkeyboard __ _ _ Zm O s S a S s Copy and Paste functions 7 a Minimizing Maximizing and arranging windows J J S S So Eni EERRRNS E mail
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