Access Controls Installation Technician
Contents
1. ELE N4616 B Professional Skills a ss eee _J W f NX fF ON if VAS WK MERE a ee NL I 4 Ea NOM i I ae J si A National Occupational Stane N S D C National Skill Development Corporation aralas ards Engage with customer for installation Interpersonal skills The individual on the job needs to know and understand how to SB1 SB2 SB3 develop a rapport with customers listen carefully and interpret their requirement suggest customer about possible solutions Communication skills The individual on the job needs to know and understand SB4 SB5 SB6 SB7 SB8 how to seek inputs at assess the problems how to put the customer at ease and suggest solutions how to communicate in local language how to educate and inform customer about contractual issues such as warranty cost of service and equipment replacement how to educate on precautions to be taken post installations to avoid any issues Behavioural skills The individual on the job needs to know and understand SB9 SB10 importance of personal grooming significance of etiquette such as maintaining the appropriate physical distance with customer during conversation not entering bedroom without permission importance of being patient and courteous with all types of customers being polite and courteous under all circumstances ug 4 Te N eA S S 3 Skilling India in Electro2. PC3 understand the basic site layout where the access control system is to be installed PC4 check with customer about time for visit field work and confirm location PCS interact with the customer to understand the purpose of installation institutional organisational requirement budget and other decision making factors understand the customer s requirement on number of access control points assess the type of access of data interface required such as intranet etc ask open and close ended questions about customer s expectation on access control features educate about different systems and equipment available to meet expectations and requirements follow etiquette when interacting with customers as per company policy such as politeness and patience achieve customer satisfaction on engagement behaviour such as listening to complaints or appropriate dressing Studying installation To be competent the user individual must be able to site conditions PC1 visit the installation site and study the layout PC2 take down measurements as per company s specifications PC3 identify all the entry and exit points PC4 decide on any civil works is required for equipment installation and check with customer PC5 understand the building structure for cabling purpose Suggesting solutions To be competent the user individual must be able to PC6 suggest the access control systems that could best fit customer s and site requirements PC7 suggest t
3. Description BNC Connector Bayonet Neill Concelman Connector NOS National Occupational Standard s National Vocational Qualifications Framework National Qualifications Framework National Vocational Education Qualifications Framework fap valieatons rack V z gt O Q lt x 19 N S D C National Skill Development Corporation Skilling India in Electronics Qualifications Pack For Access Controls Installation Technician Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters ABC Q 0101 Insert 3 letter codes for SSC QP number 2 numbers Q denoting Qualifications Pack Occupation 2 numbers Occupational Standard An example of NOS with N 9 characters ABC NO101 Insert 3 letter code for SSC OS number 2 numbers N denoting National Occupational Standard Occupation 2 numbers Back to top 20 gt N S D C JE tse aa ESS Corporation Skilling India in Electronics Qualifications Pack For Access Controls Installation Technician The following acronyms codes have been used in the nomenclature above Passive Components Semiconductors PCB Manufacturing Consumer Electronics IT Hardware PCB Assembly Solar Electronics Strategic Electronics Automotive Electronics Industrial Electronics Medical Electronics Communication Electronics PCB Design LED Sequence Description Industry name ELE a ee ied a E 21
4. as N S D Cc ESS National Skill Development Corporation Skilling India in Electronics QUALIFICATIONS PACK OCCUPATIONAL STANDARDS FOR ELECTRONICS IND Contents c 1 Introduction and Contacts Qualifications Pack What are OS Units a ee 2 3 Occupational i 4 Glossary of Key Terms Standards OS 5 Nomenclature for QP amp OS gt OS describe what individuals need to do know and understand in Introduction order to carry out a particular job Qualifications Pack Access Controls Installation Technician role or function SECTOR ELECTRONICS OS are performance standards that OCCUPATION After Sales Support individuals must achieve when REFERENCE ID ELE Q4608 carrying out functions in the ALIGNED TO NCO 2004 NIL workplace together with specifications of the underpinning knowledge and understanding SUB SECTOR IT Hardware Access Controls Installation Technician Also called Access Control Device Installer the Access Control Installation Technician provides after sale support services for access control devices and systems such as point of sale scanners finger print or iris scan Brief Job Description The individual at work is responsible for installing the Contact Us access control system at the customer s premises The individual undertakes ESSCI New Delhi site assessment installs the hardware and integrates the system to mee
5. ce and fix the card reader equipment near the entry and exit points fix mount the card reader as per the standard operating procedure without damaging the equipment mounting surface such as wall furniture etc fix the door control unit to the doors entry exit points install other hardware such as smart hub and master controller at the designed location ensure specific requirement based hardware are matching with client expectation and are installed as per the standard operating procedure To be competent the user individual must be able to PC16 PC17 understand the type of cable requirement for different types of network type such as USB twisted pair etc ensure adequate length of cables are available for installation ES SH Skilling India in Electronics ELE N4617 Install software and set up the system Using tools and equipment NOS of N S D C A NL AA National Skill Development Corporation National Occupational Standards Install and setup the access control system lay the cables in the building or site connecting the control system and control unit as per the standard operating procedure mentioned in the product manual ensure that there are no cable joins sharp bends during cabling use BNC connectors for joining cables and crimp them ensure weather proof UV proof cable are used in outdoors use power cable with appropriate thickness connect all the cables from individual door control u
6. efined as a distinct subset of the Far economy whose components share similar characteristics and interests T Sub sector is derived from a further breakdown based on the IT characteristics and interests of its components O Occupation Occupation is a set of job roles which perform similar related set of functions in an industry Function Function is an activity necessary for achieving the key purpose of the sector occupation or an area of work which can be carried out by a person or a group of persons Functions are identified through functional analysis and form the basis of OS Sub function Sub functions are sub activities essential to fulfil the achieving the objectives of the function employment opportunity in an organisation Occupational Standards OS specify the standards of performance an individual must achieve OS when carrying out a function in the workplace together with the knowledge and understanding they need to meet that standard consistently Occupational Standards are applicable both in the Indian and global contexts performance required when carrying out a task Standards OS context Qualifications Pack QP QP comprises the set of OS together with the educational training and other criteria required to perform a job role A QP is assigned a unique qualifications pack code denoted by an N should be able to do Description Description gives a short summary of the unit content Th
7. feedback on work standards and customer satisfaction communicate any potential hazards at a particular location meet given targets deliver work of expected quality despite constraints receive positive feedback on behaviour and attitude shown during interaction Coordinating with To be competent the user individual must be able to colleagues PC11 PC12 PC13 PC14 PC15 interact with colleagues from different functions and understand the nature of their work receive spares from tool room or stores deposit faulty modules and tools to stores pass on customer complaints to colleagues in a respective geographical area assist colleagues with resolving field problems resolve conflicts and achieve smooth workflow follow the company policy during cross functional interaction Knowledge and Understanding K A Organizational The individual on the job needs to know and understand Context KA1 Knowledge of the KA2 company RAS organization and its processes company s policies on incentives delivery standards and personnel management importance of the individual s role in the workflow reporting structure 15 N S D C National Skill Development Corporation National Occupational Standards Skilling India in Electronics ELE N9909 Coordinate with colleagues and co workers B Technical The individual on the job needs to know and understand Knowledge KB1 how to communicate effectively KB2 ho
8. he type of access controls and data recording system to be installed National Occupational Standard ARL e 2 N S D C N KN AON iN KX SN aa es Ne YY RD National Skill Development Skilling India in Electronics National Occupational Standards Corporation ELE N4616 Engage with customer for installation suggest the hardware software requirements if it has to be connected with IP network or for remote accessing suggest the hardware system that suit the customer budget and meet the functional requirement educate customers about the different type of hardware brand available in the market and suggest an ideal system for the site assess any hesitation from customer on selection of system and provide an alternative solution Deciding the To be competent the user individual must be able to equipment to be PC12 confirm the number and type of access controls devices to be installed as installed PC13 take confirmation on mounting points of equipment in the site PC14 confirm the location of system placement server PC15 estimate the time for installation process and inform the customer PC16 inform the customer about hardware details including cost and confirm Achieving quality and To be competent the user individual must be able to productivity PC17 achieve 100 target on monthly installations standards PC18 ensure quality of work as prescribed or as agreed with customer PC19 educate customer on po
9. installation Install the wiring Install and setup the access controls Setup the system Use appropriate tools and equipment for installation Performance Criteria PC w r t the Scope Element Procuring access controls hardware for installation Testing of hardware before installation Install the access control equipment Installing the wiring cable Performance Criteria To be competent the user individual must be able to PCI PC2 PC3 PC4 PCS PC6 PC7 PC8 PC9 PC10 carry different types of hardware required for access controls system installation e g master controller door control unit card reader RFID card ensure that hardware matches the customer requirement and specifications ensure that industry compliant and quality hardware products are used check the warranty associated with the hardware product ensure product user manual is given to the customer receive invoice and related documents for the hardware equipment To be competent the user individual must be able to check the hardware before carrying to the installation site replace the hardware if there is any issue or malfunction is found while testing check for critical equipment such as card reader w r t quality and output ensure all the tools equipment utilities are available in good to enable installing in single visit To be competent the user individual must be able to PC11 PC12 PC13 PC14 PC15 pla
10. is would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for Scope Scope is a set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on quality of performance required Knowledge and Knowledge and understanding are statements which together specify the Understanding technical generic professional and organisational specific knowledge that an individual needs in order to perform to the required standard Organisational Context Organisational context includes the way the organisation is structured and how it operates including the extent of operative knowledge managers have of their relevant areas of responsibility Technical Knowledge Technical knowledge is the specific knowledge needed to accomplish specific designated responsibilities N S D C National Skill Development Corporation Skilling India in Electronics Qualifications Pack For Access Controls Installation Technician Core Skills Generic Core skills or generic skills are a group of skills that are the key to learning Skills and working in today s world These skills are typically needed in any work environment in today s world These skills are typically needed in any work environment In the context of the OS these include communication related skills that are applicable to most job roles Keywords Terms
11. mpetitors KB9 installation procedures given in the manuals KB10 specification and the procedures to be followed for setting up the system KB11 different type of cables used for data transmission and power transmission KB12 power requirement of hardware KB13 different types of access controls hardware available in the market KB14 software requirement associated with access controls KB15 computing system and operating system requirements for access control system installation KB16 voltage and power requirement for different hardware devices KB17 how to operate the system and other hardware KB18 all safety rules policies and procedures KB19 quality standards to be followed Skills S A Core Skills Generic Skills Reading and writing skills The user individual on the job needs to know and understand how SA1 to document the completed work SA2 to note the installation completed SA3 to read the standard operating procedures for different equipment Teamwork and multitasking The user individual on the job needs to know and understand how SA4 to share work load as required SA5 to achieve the targets given on installations 11 ES SH Skilling India in Electronics ELE N4617 B Professional Skills fs ee a io es KOS ff VS CQ ek a x N Ra o S AJ Hi SS SVI A e Sy CUNT AL A i J a SSS National Occupational Stane N S D C National Skill Developmen
12. nal Skill Development Corporation KN ON iN xX SX aa es Ne National Occupational Standards PF I Veet ES SH Skilling India in Electronics ELE N9909 Coordinate with colleague and co workers National Occupational Standard Overview This unit is about the individual s level of communication with colleagues and other departments within the organisation It determines the ability to work as a team member to achieve the required deliverables on schedule 14 ELE N9909 National Occupational Standard Skilling India in en fe NI N gt e f N S D C LN YW National Skill Development Corporation al National Occupational Standards Co Coordinate with colleagues and co workers ELE N9909 Unit Titl et Coordinate with colleagues Description This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow This unit task covers the following e Interact with supervisor or superior e Coordinate with colleagues Performance Criteria PC w r t the Scope Element Performance Criteria Interacting with To be competent the user individual must be able to supervisor PC1 PC2 PC3 PC4 PCS PC6 PC7 PC8 PC9 PC10 understand and assess work requirements understand the targets and incentives understand new operating procedures and constraints report problems in the field resolve personnel issues receive
13. nics National Occupational Standards e f N S D C National Skill on emi Corporation ELE N4616 Engage with customer for installation NOS Version Control NOS Code ELE N4616 Credits NVEQF NVQF NSQF domon _ oo Version number 1 0 Pc Electronics Draftedon si Draftedon si 18 01 14 Industry Sub sector IT Hardware 24 03 14 Next review date 24 03 15 ed Sj Se 6s fy IN A Q N S D C ES S A NA k National Skill Development Skilling India in Electronics National Occupational Standards Corporation ELE N4617 Install and setup the access control system National Occupational Standard Overview This unit is about installing the access control systems at the customer s premises as per customer s preference and connecting it to the system for functioning National Occupational Standard Skilling India in Electronics ELE N4617 Description o S 2s N ST C e f N S D C aS iA a Ss YY WW National ea 7 Skill Development National Occupational Standards Corporation Install and setup the access control system Unit Code ELE N4617 Unit Title Install the access control system Task This unit is about installing the access control systems at the customer s premises as per customer s preference and connecting it to the system for functioning This unit task covers the following Procure the hardware required for installation Test the access control hardware before
14. nits to master controller unit ensure that cabling is appropriate protected and does not disturb the ambience of building interior and exterior To be competent the user individual must be able to PC25 PC26 PC27 PC28 PC29 PC30 PC31 PC32 PC33 ensure that all cables are devices integrated and connected to a computer system identify the operating system and software requirement for the access control system install the software as per hardware requirement such as smart manager access set up the system and perform a demonstration ensure all data is captured as per customer requirement fix for any errors if any identified during the demo educate customers about best use of hardware equipment and hardware maintenance inform customers about warranty coverage details get sign off from the customers on the work completed and the installation feedback as per organisation requirement To be competent the user individual must be able to PC34 PC35 PC36 PC37 PC38 use tools such as diagonal cutters screwdrivers crimp tools knife etc for wiring and mounting of access control devices follow standard operating procedure of tools and equipment and avoid any hazard follow the installation manual for specific hardware product to avoid issue in installations use recommended tools for specific equipment to avoid damage to the hardware ensure zero material damage while handling the equipment d
15. s Optional Not applicable Performance Criteria As described in the relevant OS units ad Se Se Aes AJ N S D C ES S ANAS BY National l l Skill Development Skilling India in Electronics National Occupational Standards Corporation ELE N4616 Engage with customer for installation National Occupational Standard Overview This unit is about interacting with customer to assess their requirements and visiting the customer s premises to understand the infrastructure required for installation N MAJ eff N S D C E S S INV O National l a l Skill Development Skilling India in Electronics National Occupational Standards Corporation ELE N4616 Engage with customer for installation FLE NAGI6 Unit Title Engage with customer for installation Task aie Description This unit is about interacting with customer to understand their requirement for access control device installation and visiting the customer s location to understand the infrastructure required for installation This unit task covers the following e Interact with customer to assess their requirement e Visit site to understand infrastructure required e Suggest possible solutions Performance Criteria PC w r t the Scope Element Performance Criteria Interacting with To be competent the user individual must be able to customer PC1 call customer on phone greet and listen attentively PC2 understand all the requirements of customer
16. st installation care and warranty PC20 have a happy customer by meeting agreed service level Knowledge and Understanding K A Organizational The individual on the job needs understand Context KA1 company s policies on customer care warranty KA2 company s code of conduct KA3 organisation culture and typical customer profile KA4 company s reporting structure KA5 company s documentation policy company s service level policy Knowledge of the company organization and its processes KAG B Technical The individual on the job needs to know and understand Knowledge KB1 access control device system and their applications KB2 basic concepts operating different types of scanners KB3 field and site assessment for access control equipment installation KB4 design for access control system installation KB5 different types of access control equipment in the market their specifications and price KB6 different types of data information storage device and their purpose KB7 safety precautions to be taken while installing KB8 reference sheets manuals and documents to carry in the field Skills S A Core Skills Reading and writing skills Generic Skills The individual on the job needs to know and understand SA1 how to read product and module serial numbers and interpret details such as make date availability SA2 how to note problems on job sheet and details of work done ES SH Skilling India in Electronics
17. t an U 1 Electronics Sector Skills customer s requirement Council of India 422 Okhla Industrial Personal Attributes The job requires the individual to have ability to build Estate Phase lll interpersonal relationships patience listening skills and critical thinking The New Delhi 110020 individual must be willing to travel to client premises in order to install E mail equipment at different locations 1 info essc india org ELT e N S D C National Skill Development Corporation Skilling India in Electronics Qualifications Pack For Access Controls Installation Technician Qualifications Pack Code ELE Q4608 Job Role Access Controls Installation Technician Credits NVEQF NVQF NSQF OPTIONAL Version number 1 Sector Drafted on 18 01 14 Sub sector IT Hardware Last reviewed on 24 03 14 Job Details Occupation After Sales Support Next review date 24 03 15 Access Controls installation technician Also called Access Control Device Installer Undertaking site assessment installing the access controls Role Description system installing the scanning equipment and configuring the system for functioning NVEQF NVQF level Minimum Educational Qualifications Maximum Educational Qualifications i Compulsory 1 ELE N4616 Engage with customer for installation Applicable National Occupational 2 ELE N4617 eli the access control system Standards NOS 3 ELE N9909 Coordinate with colleagues and co worker
18. t Corporation aade ards Install and setup the access control system Hardware and electrical skills The user individual on the job needs to know and understand how to SB1 operate different type of hardware equipment in access control system SB2 different types of cables that are required to integrate access control system SB3 voltage requirement and other specification on access control hardware Using tools and equipment The user individual on the job needs to know and understand how SB4 to operate tools such as diagonal cutter screwdrivers crimping tools for cabling and mounting of access control equipment SB5 to use other specific devices for installation of access control system Reflective thinking The user individual on the job needs to know and understand how SB6 to improve work processes SB7 to reduce repetition of errors Critical thinking The user individual on the job needs to know and understand how SB8 to spot process disruptions and delays SB9 to report on any customer concerns to superiors without delay 12 oe SS A aR ON ES S LN NZ O National l l Skill Development Skilling India in Electronics National Occupational Standards Corporation ELE N4617 Install and setup the access control system NOS Version Control NOS Code ELE N4617 OPTIONAL TBD Version number 1 0 Industry Sub sector IT Hardware Hardware 24 03 14 13 PEC cp ON oi wo N S D C Natio
19. uring installation process 10 ARL e 2 N S D C N KN NS iN SN aa es Ne QY WS National F l Skill Development Skilling India in Electronics National Occupational Standards Corporation ELE N4617 Install and setup the access control system Knowledge and Understanding K A Organizational The individual on the job needs to know and understand Context KA1 company s policies on incentives delivery standards and personnel management KA2 company s sales and after sales support policy KA3 importance of the individual s role in the workflow KA4 reporting structure its processes KAS company s policy on product s warranty and other terms and conditions KA6 company s line of business and product portfolio KA7 company s customer support and service policy Knowledge of the company organization and The individual on the job needs to know and understand B Technical Knowledge KB1 basic electronics involved in the hardware KB2 basic electrical and wiring techniques KB3 different types of access control products and functionalities KB4 functions of electrical and mechanical parts modules KBS typical customer profile KB6 dismantling and assembling of hardware equipment KB7 access control system concepts such as for master controller card reader door control units smart hub etc KB8 company s portfolio of products and that of co
20. w to build team coordination Skills S Optional A Core Skills Teamwork and multitasking Generic Skills The individual on the job needs to know and understand how SA1 to deliver product to next work process on time The individual on the job needs to know and understand SB1 how to report potential areas of disruptions to work process SB2 when to report to supervisor and when to deal with a colleague depending on the type of concern Reflective thinking The individual on the job needs to know and understand SB3 how to improve work process Critical thinking The individual on the job needs to know and understand SB4 how to spot process disruptions and delays 16 N S D C National Skill oi ei Corporation A g Sy ae ee e IN y n a 3S ESS act National Occupational Standards Skilling India in Electronics ELE N9909 Coordinate with colleagues and co workers NOS Version Control NOS Code ELE N9909 Credits NVEQF NVQF NSQF domowi ooo Version number 1 0 ME Electronics Draftedon Draftedon 18 01 14 Industry Sub sector IT Hardware 24 03 14 Next review date 24 03 15 17 N S D C National Skill Development Corporation Skilling India in Electronics Qualifications Pack For Access Controls Installation Technician Keywords Terms Description P Sector Sector is a conglomeration of different business operations having similar s business and interests It may also be d
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