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User Manual - XBLUE Networks

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1. 2 Music on Hold is a file that is stored in the 50 System and not in the telephone If using the n2020 telephone on a different gateway Music on Hold may not work the same way Call Log Description The 2028 stores a list of missed received and dialed calls which you can used to make or return calls Operation Press the Menu softkey and then press the check button A Call Log will be highlighted Press the Check button A and scroll down w to select the desired call log Select the desired number and press the check button 4 twice to recall or callback the selected number Notes 1 The call log numbers will reference the extension s class of service call restriction and call routing rules before the call is placed 2 Your local area code must be programmed into the Call Routing Tables in the 50 system 46 XBLUE Networks Telephone Feature Description Table Call Park Description Call Park often referred to as putting a call into orbit allows extensions to place a call into a special holding area that can be retrieved by any other extension in the system by dialing the park answer call Operation While on a telephone line call the extension pressed a preprogrammed call park button to park the call Any other extension in the system can dial the park code or press their preprogrammed call park button to retrieve the call Notes 1 Only extensions with a programmed Call Park but
2. gt Configuration File Private Phonebook File Public Phonebook File Backup your configuration XBLUE Networks 85 Software Upgrade apelbdn 1em1J0S Web Programming e Press Save 0 of phonecfg cfg from 192 168 10 2 Completed File Download Do you want to open or save this file Name phonecfg cfg Type fg_auto file 9 19KB From 192 168 10 2 ham your computer If you do not trust the source do not open or save this file What s the risk P While files from the Intemet can be useful some files can potentially y e Select a location that is easy to find and save the file Installing the upgrade e On the same page click on the Software File Browse button Software Upgrade HTTP Upgrade Software File Update Configuration File Update Private Phonebook File D Public Phonebook File Software File Browse Button e Locate the update file that you downloaded earlier AS library imris ida lt 00 03543 tern g m Cancel 4 E E 3 I e Double click on the file that you downloaded e Then press the Update Button 86 XBLUE Networks Web Programming Software Upgrade HTTP Upgrade Software File Configuration File Private Phonebook File Public Phonebook File e Click on Update Browse Update Browse Update Press the Update Button e Click on OK to begin the update process e Aft
3. Blinking Rapidly Line is ringing Line Buttons 14 XBLUE Networks Introduction The Display will show the Date and Time the extension number and special ICONS showing the status of your Telephone The telephone is connected to the 4 98 system The telephone is not connected to the A I8 system Service Mode The system is in after hours night mode The telephone is in Do Not Disturb DND mode Indication of a new message as well as the new mes sage count Press the soft button under the word Menu to enter the programming mode XBLUE Networks 15 Button LED Indication MIA 7769 Introduction Back View e F e e Py FAN V NZ VW DE ba a l 3 K U 3 Q zs a CONECTO CCT O gt ne Ethernet and Computerpors SS e aeae Super ferent angles SSS 7 roae footon SSS e Handset cord Pot Plug the handset into the telephone COEN E S 16 XBLUE Networks Introduction Ethernet and Power Port on the Back of the Telephone Power Source Adapter POE Connect to the Local Area Network Ethernet Computer Port Connect to your Personal Computer the 2020 works as a network switch Plug in the supplied power supply after plugging in the LAN ethernet port 4 Power Source Set to Adapter to use the supplied 5V 2A power supply or set to POE to use a Power Over the Ethernet switch 5 Network Activity LED s and Reset
4. Prefix Entry 9 Type Disabled Prefix Entry 9 Pattern l Dial Plan 99 21 27 78 99 21 27 78 180 Paul 101 10000 97 0 127 98 0 127 99 0 127 100 0127 gt 3478 5060 0 127 XBLUE Networks 89 a 0 dis Web Programming SIP Proxy Server Server mode The 2028 can be set to two different server types Normal used when you are not connecting to the 4 38 system or 4 38 when you are connected to a 4 38 system SIP Proxy Server Enter the LAN or WAN IP address of the SIP Proxy Server Outbound Proxy Server Enter the LAN or WAN IP address of the SIP Proxy Server Server Port Enter the port number that will be used when connecting to the SIP proxy Server If con necting to an 4 38 use port 5070 SIP Secondary Proxy Server Enter a different LAN or WAN IP address from the Primary SIP Server to connect to in the even that the primary SIP Proxy Server is offline SIP Surviving Proxy Server Enter a different LAN or WAN IP address from the Primary and Secondary SIP Server to connect to in the even that both the primary and Secondary SIP Proxy Server is offline SIP Registrar Server Registrar Server Enter the LAN or WAN IP address of the Registrar Server The Default when con necting to the LAN Is 192 168 10 1 Registrar Outbound Server Enter the LAN or WAN IP address of the Outbound Server The Default when connecti
5. This feature will forward calls when you are busy on your telephone and overrides the Call Waiting feature e Busy Call Forward Type Select which type of calls to your extension should be forwarded ICM Inter nal Outside telephone line calls or Both When a call rings your extension and matches this entry the call will be forwarded to the entered destination Otherwise it will check the next forwarding condi tion If no match is found the call will not forward e Busy Forward Destination Enter the forward destination This can be another extension voicemail or an external telephone number such as a cell phone Direct Inward Dial numbers requires SIP Trunks will follow the Outside forwarding Condition No Answer Call Forward This feature will only forward unanswered calls At default this feature is enabled with a forwarding type set to Both internal and external calls e No Answer Call Forward Type Select which type of calls to your extension should be forwarded CM Internal Outside telephone line calls or Both When a call rings your extension and matches this entry the call will be forwarded to the entered destination Otherwise it will check the next forwarding condition If no match is found the call will not forward e No Answer Call Forward Destination Enter the forward destination This can be another extension voicemail or an external telephone number such as a cell phone Direc
6. To forward the message another mailbox e Press 5 To listen to the previous Message e Press To go to the previous message e Press 2 Delete all Voice Mail Messages New and Saved e Press 3 Record your personal greeting e Press 4 Change your mailbox password e Press 5 Record your mailbox name e Press 6 Send a voicemail message to another extension 102 XBLUE Networks Voicemail Remote Message Pickup Messages new and saved may be picked up from a remote location Call into the system and when the Auto Attendant answers e Press e Dial the mailbox number e Enter your password XBLUE Networks 103 Remote Message Pickup Voicemail __ In office Message Pickup Call Voicemail Default 450 gt Enter Password Remote Message Pickup R 5 H Voicemail User Flow Chart Mailbox Main Menu Call into the Auto Attendant gt Dial gt Dial Mailbox Number gt Enter Password Y e e eleis gt Delete All Messages gt Record Personal Greeting gt Mailbox Password gt Record Name gt Send Message to Mailbox gt Administration Remote Message Pickup asas gt Listen To New Messages A 4 gt New Message Review gt Listen to new messages gt Skip to next message gt Delete Message gt Forward this message gt Listen to Previous Message gt Previous Menu ooo ES gt After Revie
7. 192 168 1 10 Subnet Mask 255 255 255 0 Default Gateway 192 168 1 1 Primary DNS 192 168 1 1 Secondary DNS Third DNS i DSCP for RTP Best Effort DSCP for SIP Best Effort B VLAN Mode None VLAN ID 1 0 4094 VLAN Priority oly e Enter the specific IP Address to be used for this telephone followed by the Subnet Mask Default Gateway and primary secondary and third DSN for the network XBLUE Networks 75 Ped IJOMISN Web Programming e PPPoE This is most commonly used with hosted IP applications e Time Server If desired you may enter a different time server which is used to synchronize the time on your telephone GMT QoS Settings Use this parameter to match the QoS protocol that is set on the network If QoS is not set both parameters should remain as Best Effort Best Effort Best Effort AF Class1 Low Drop AF Class1 Medium Drop AF Class1 High Drop AF Class2 Low Drop AF Class Medium Drop AF Class2 High Drap AF Class3 Low Drop AF Class3 Medium Drop AF Class3 High Drop AF Class4 Low Drop AF Class4 Medium Drop AF Class4 High Drop Expedited Forwarding e DSCP for RTP Match the route set in the 4 38 system e DSCP for SIP Match the route set in the 4 58 system VLAN tems Virtual Local Area Network Virtual LAN allows devices to be configured through software regardless of location and have them appear as though they are on the same ne
8. Registering WAN Extensions a Sg Registrar Server 192 168 10 1 Registrar Outbound Server 192 168 10 1 Registrar Server Port 5070 Registrar Expire Time sec 180 Change Extension Number 7 Phone Number 103 Display Name Paul 2 Authorized ID 103 Authorized Password e End Dial on E DTMF Type RFC2833 RFC2833 Payload 101 0 127 Enable Session Timer Session Expires sec 3600 MIN SE 0 24 XBLUE Networks Setup XBLUE Wireless Universal Adapter Because there is not always an Ethernet port where you want to put a telephone XBLUE suggests an XBLUE Wireless Universal Adapter J ust program the wireless adapter to connect to the 4 38 and then connect the adapter to the network port of the 2020 The phone will authenticate to the 4 38 just like a wired telephone Getting Started 1 Make sure that the wireless on the 5 Is on line and operational 2 Connect the Ethernet cable from the Wireless adapter to the 42820 telephone s network connection 3 The integrated wireless adapter will automatically locate the 4 38 and authenticate and download the security password Note The quality of your wireless connection may affect the quality of the voice connection There is no guarantee written or implied that the XBLUE Wireless adapter will work 100 percent of the time XBLUE Networks 25 XBLUE Wireless Universal Adapter Setup Notes XBLUE Wireless Universal Adapter
9. e Auto Answer is disabled e All programmed Distribution List are deleted Notes 1 This is good when troubleshooting extension anomalies 50 XBLUE Networks Telephone Feature Description Table Feature Flexible Button Programming Description The four buttons on the 42828 and any of the buttons on the Sidecar DSS Console can be reprogrammed to accommodate a telephone PSTN or SIP Trunk Line a feature or another extension At default the four buttons on the telephone are set to the first four PSTN telephone lines 701 702 703 and 704 and all of the buttons on the Sidecar are set to extensions 101 124 Operation These features can be programmed using these codes or using a standard Internet Web Browser e Dial 70 BN FT e BN the button to be programmed 01 04 on the telephone and 05 through 28 on the DSS Console going vertically down the left side and then the right e FT the numeric value for the next 6 feature types e 00 Blank button e 01 Extension can be a physical LAN telephone e 02 Trunk can be either a PSTN or SIP Trunk or Trunk Group e 03 Call Park enter the call park dial code e 04 Feature Key enter the feature code such as 91 Agent log on e 05 Others such as a WAN extension a speed dial number or a specific outside telephone number e 06 Do Not Disturb No need to enter 4 Administrator can disable this feature e 07 Live Record e 08 Virtual Mailbox Virtual Phantom Exte
10. or screened where the transferring extension can announce the call Operation e While on a telephone line call press the transfer button e Press the preprogrammed DSS button or dial the desired destination e Hang up to release the call or remain on the line to announce the call Notes 1 If the receiving extension is forwarded the transferred call will follow the forwarding 2 If the receiving extension is not forwarded and goes unanswered it will recall at the extension that transferred the call Volume Control Description The 420208 system is equipped to adjust the volume levels of the following settings e Ringing extension and telephone line e Handset e speaker e Headset Operation Press the volume up to increase or down to decrease the volume of the currently used feature For example while the telephone is ringing use the volume button to increase or decrease the ringing volume Notes Web Management Description The 42020 can be programmed using the LCD menu or using a standard Internet Web Browser such as Windows Internet Explorer Operation Enter the IP Address in the browser address bar to access the Web interface page for programming Notes 60 XBLUE Networks 5 Telephone Programming Programming with the Telephone The 42020 telephone can be programmed using the telephone or through an Internet Web Browser or using a combination of both Telephone programming is done through a
11. 06 Do Not Disturb 07 Live Record 08 Virutal Mailbox Extension Feature Reset 69 ad pswd page 50 ad pswd admin password Feature Button Reset 68 pswd page 53 pswd extension password On Hook dialing Page Answer Meet Me Page X2020 only Press Answer button under LCD page 55 Page Allow Deny 99 Page denied page 55 QQ Page Allowed Phonebook X2020 only page 56 Phone Lock Unlock Q7 pswd page 58 Q7 pswd pswd extension password XBLUE Networks 39 Telephone Feature Description Table Feature Programming Sequence Page Plug amp Play PnP X2020 only page 58 Reminder Tone Stutter Dial Tone Whenever a feature is enabled page 58 Service Mode attendant only 790 Toggle between each mode page 59 Go directly to a Mode 791 Day Mode 792 Night Mode 793 Time Mode Some features require two buttons one to activate and one to cancel a feature 40 XBLUE Networks Telephone Feature Description Table Agent Log On Off UCD Group e 91 Agent log On e 91 Agent Log Out Description Any extension programmed into a UCD group is considered an Agent At times an extension may want to stop their extension from ringing so they can simply Log Out of the UCD Group Operation From an Idle 2020 Telephone Dial 91 to log out of a UCD group dial 91 to log back into the UCD group Notes The extension must be programmed as a member of one or more UCD Gr
12. Detection VAD and Comfort Noise Generation CNG Phone Features e Enable Auto Answer Check to enable Auto Answer which will automatically answer any Intercom or Telephone Line calls that are programmed to ring at your extension A Wy Be careful when enabling this feature because all internal and Se external calls will be automatically answered by your telephone e Enabled DND Check this parameter to place the telephone into Do Not Disturb If the DND Forward ing is enabled calls to your telephone will be sent directly to voice mail If not the call will not transfer e Enable CLIP Check this parameter to enable Calling Line Identity Presence CLIP When enabled the Caller 1D of incoming calls will show on your telephones LCD Display 78 XBLUE Networks Web Programming Enable Call Waiting Check to enable Call Waiting which allows your telephone to receive a second telephone call when you are busy on a call Enable Call Waiting Tone Check this parameter to enable the Call Waiting Tone which is heard when call waiting is enabled and a second call is programmed to ring on your extension Enable Hold Reminder Check this parameter to enable Hold Reminder which will remind you with a single tone burst each time the Hold Reminder Time Expires Hold Reminder Time sec Select how often in seconds from zero 0 never to sixty 60 seconds which is how often
13. Enter your extension telephone number Press the center navigation key Press the down navigation key and select 3 Display Name Enter the name to be displayed when you are ringing another extension Press the center navigation key Press the down navigation key 4 Authentication Press the center navigation key Press the center navigation key to select Authorized ID Enter the Extension s ID this could be a number or a name Press the center navigation key Press the down navigation key to select Authorized Password Press the center navigation key Enter the Extension s Password this could be a number or a name or a string of numbers and letters Press your left navigation key until it asks if you want to exit Administration Select Yes to exit Admin At this time you will have to reboot the telephone When the phone reboots it will connect to the 4 38 and will be operational This programming can be done at the office so that when the phone Is plugged it at the remote location it will come on line automatically XBLUE Networks 63 Getting Started 607 1189 T Telephone Programming Menu Programming Press the softkey under the word Menu to get into menu programming There are two levels of programming the standard menu which does not require a password and Admin option 16 Admin which requires a password Press Menu to begin 1 Call Log There are three types of cal
14. Networks Web Programming Dial Plan The Dial Plan is used to make calling faster by comparing the dialed number with an entry in the Dial Plan When a dialed number matches one of the entries the call is immediately placed If no match is found the call will wait until the Dial Timeout timer has expired You can always press the Q Check Button to place the call without waiting Dial Plan Use the following rules to establish a dial plan e An entry of X represents all digits from 0 9 For example and entry of 2xx represents all three digit numbers that begin with the number 2 200 299 e From Digit to Digit represents all digits from within the entered range This used to define a specific range within a entry For example an entry of 20 0 9 represents three digits numbers from 200 through 209 e An Entered Digit represents the specific digit in the location that it is entered For example an entry of 2011234 represents specific numbers 201 202 203 and 204 e The use of the separates each rule in the dial plan TABLE 6 1 Dial Plan Entries Entry Result All three digit numbers between 200 and 399 10x 11x All three digit numbers between 100 and 119 30 6 9 The specific numbers 306 307 308 and 309 10 45 The specific numbers 104 and 105 10x 11x 20 0 5 22 0123 35x This entry will dial 100 109 110 119 200 201 202 203 204 205 220 221 222 223 350 359 Caut
15. Not Disturb Voice Recording Virtual Mailbox Others Default codes are shown but your may vary depending on the systems numbering plan Extension Extension Number 101 125 C O Number PSTN 701 705 SIP 711 717 Park Number 731 734 Feature Code See Feature Codes on page 35 Do Not Disturb Voice Recording No Code Needed Virtual Mailbox 830 849 Others Number sequences such as UCD Group 430 433 Paging 400 403 Pickup group 440 443 Speed Bin 600 699 any extension number of other 12020 telephones within a voice network a telephone number such as a home or cellular telephone number XBLUE Networks 83 Phone aUOU d Web Programming Voicemail Distribution Each telephone can be assigned a voice mailbox with the ability to send a single message to several mailboxes at the same time using a distribution list Each distribution list may contain up to 10 LAN or WAN members Using a Distribution list Sending a new message Log into your voice mailbox Press 6 to send a message Enter the distribution list number 1 2 3 or 4 an entry of zero will send the message to all mailboxes Record the message and then press to send the message Forwarding a voicemail message Log into your voice mailbox Press 1 to listen to your new saved voicemail messages After listening to the message Press 6 to copy the message Enter the distribution list number 1 2 3 or 4 an entry o
16. Number Others DND Forward Code Type Both Destination Voicemail Enter the following code to create a DND Call Forward button on button 4 on the telephone to an Outside Number such as a cellular telephone TABLE 4 7 Dialing Codes BN BN DND Outside YM Confirm Outside Program Number Others Forward Code Type Both Indicator Password Password Number The Operator The extension that rings when 0 is dialed can create a button to manually switch from Day to Night mode Enter the following code to create a Service Mode button on button 5 of the Operator s Sidecar This will be the top button on the left side TABLE 4 8 Dialing Codes BN Program BN Number Feature Buttons Feature Code 52 XBLUE Networks Telephone Feature Description Table Feature Button Reset Description The feature is used to bring the programmed buttons back to factory default If the 2020 is connected to the 4 58 system the telephone will reference the 4 38 for the current default button settings Operation Dial 68 the extension mailbox password to default the programmable feature button Notes Hold Reminder Description Each time the programmable Hold Reminder timer is exceeded a reminder tone will be heard at the extension that placed the call on hold Operation Each extension can enable or disable the Hold Reminder as well as adjust the length of the timer Notes 1 These features can be programmed using the te
17. Security The server 192 168 10 2 at requires a username and password Warning This server is requesting that your username and password be sent in an insecure manner basic authentication without a secure connection l ina a User name Password C Remember my credentials a Ce User Name Password Admin 1234 Once you log into the telephone you will have either seven programming tabs or if you have a Sidecar you will have an eighth tab that shows EDM which Is how you program the Sidecar s buttons After you log in you will start on the Information Page XBLUE Networks 73 Ped UONCUUOJU Web Programming Information Page Information Reference Page iD lue X2020 Configuration Information pg Information Network Type DHCP Current IP 192 168 4 101 Subnet Mask 255 255 255 0 Default Gateway 192 168 4 244 Primary DNS 64 126 4 212 Secondary DNS 64 126 4 216 Product Name X2020 Software Version V0 9 3 2 MAC Address 00 19 15 59 B9 12 Phone Number 105 Registration State Registered SIP Proxy Server 99 21 27 78 Network Information e Network Type Default is set to DHCP e Current IP Shows the current IP address of the telephone e Subnet Mask Shows the current subnet mask of the telephone e Default Gateway Shows the IP address of the Default Gateway e Primary DNS Shows the Primary DNS address to be used for address resolution e Secondary DNS Shows the Secondary DNS address
18. XBLUE Networks 26 3 Using your Telephone Getting to know your way around Once the 42020 telephone is connected to the 4 38 Gateway it will be ready to be used The 2020 allows you to make calls using the handset speakerphone or using an ancillary headset connected to the headset jack In addition the H2 2 has a Hot Keypad which allows you to dial a number without lifting the handset or pressing the speaker button Just dial the number and the 4 38 will do the rest The following ICONS will be used to help you get to know your new 2028 telephone TABLE 3 1 ICONS being used in this manual Description ICON Description ICON Description Off Hook Redial Key Hold Key A Message Key La Headset Key Speaking Phonebook Key K Programmable Dial or Key Pad Line Buttons Down Up Right and Left Naviga Transfer Key Speakerphone tion keys D Center Navigation key Used for Conference Key Soft Key Select or OK XBLUE Networks 27 e e Buneld Using your Telephone Placing a call There are two types of calls internal or Intercom and external or over the telephone line In either case you can simply dial the desired telephone number and the H 53 will automatically route the call If the dialed number is part of the internal numbering plan such as an extension which are numbered 101 through 125 at default the call will ring the appropriate extension If the number is not within the numbering pl
19. cancel the Callback by dialing 66 Operation A confirmation tone is heard once the busy callback feature is enabled You can dial 66 to cancel a busy callback Notes 1 Busy callback will not work if the called extension has busy call forward enabled Call Forking Description This feature will allow a transferred telephone line or intercom call to ring at two simultaneous destinations such as an extension LAN WAN or a cellular telephone When one party answers the call the other ring telephone will stop ringing OF This feature requires SIP Trunks It will not work with PSTN Lines Operation To activate e 26 t Extension Number o 26 t pswd Outside Number e t 0 for intercom e 1 for outside line 6 2 for both intercom and outside line To cancel o x 26 Notes This feature will not work when the extension is programmed as the attendant or alternate attendant This feature will not work for a call that rings to a UCD group Telephone line calls must be transferred to activate this feature This feature will only work with one or more SIP Trunks gt WN ka 42 XBLUE Networks Telephone Feature Description Table Call Forward Description There are four different types of call forwarding Always Direct Busy No Answer and DND each call can be forwarded to an internal extension Voicemail UCD or to an external telephone number such as a cellular telephone
20. on each button Refer to the Feature Description Chapter for specific feature Codes 34 XBLUE Networks 4 Telephone Feature Description Table Telephone Feature Description Table Although the 5 system uses standard SIP protocol it also has some special features that only work with the 42020 SIP Telephone Endpoints Feature Programming Sequence Page Agent Log on off UCD Group Log On 91 page 41 Log Off 91 Alphanumeric Display Phone Specific page 41 Automatic Hold X2020 only page 41 Busy Callback Call ext 6 page 42 Cancel 66 Call Forking Requires SIP Trunk 26 t Ext 0 ICM 1 Outside 2 Both Ext Extension Number Cancel 26 Call Forward Direct 214 t D U CN 1 Outside 2 Both EXT or Voicemail or UCD Cancel 21 XBLUE Networks 35 Telephone Feature Description Table Feature Programming Sequence Call Forward Busy 22 t D U CN 1 Outside 2 Both EXT or VVA or UCD Cancel 22 Call Forward No Answer 23 t D U CN 1 Outside 2 Both EXT or Voicemail or UCD Cancel 23 Call Forward DND 244 t D 0 CM 1 Outside 2 Both EXT or Voicemail or UCD Cancel 24 page 43 page 43 36 XBLUE Networks Telephone Feature Description Table Feature Call Forward Follow Me From the new extension Call Forward Remote Page page 43 Programming Sequence 25 t Ext pswd 0 CM 1 Outside 2 Both Ext Your Extensi
21. signal The protocol used is not as important as making sure that both devices are using the same protocol 1 G711 u law Pronounced Mu Law like new with an M and generally written u law is the algorithm used by telephone commu nications products in the United States This algorithm allows us to send communications signals down long expanses of wires with very little distortion Enter the IP address of the SIP Server Mostly likely this will be the X 50 Gateway XBLUE Networks 71 7 SIP au Jd L Telephone Programming 2 Codec G7 11 a law The a law algorithm is used in many European telecommunications products This algorithm also allows communication signals to be send down long expanses wires with very little distortion but a law does not have as many different frequency ranges that u law so the signal decreases faster over a shorter distance 3 Codec G 726 xx e G726 is an Adaptive Differential Pulse code Modulation ADPCM protocol that reduces the amount of bandwidth needed by over 50 percent with minimal loss of voice quality This protocol can be used with both u law and a law devices e There are four G 726 protocol or compression rates G 726 40 G726 32 G 726 24 and G 726 16 The lower the number 40 32 24 16 the higher the compression Thus the lower the bandwidth requirements Therefore G 726 16 has the most com pression and G 726 40 has the least 7 Packet Time There are two ways to determin
22. the hold reminder tone should play Dial Timeout sec This timer in seconds is the amount of time that passes after you dial a digit and the call is placed orn This timer also represents the amount of time that you can AY pause between dialing digits in a telephone number S y Therefore if this timer is set too short a call may begin dialing if you pause or if you are looking up a number Enable Block Anonymous Call Check this parameter to block calls that have a Caller ID that shows Anon ymous LCD Backlit Time Check this parameter to limit the amount of time that a backlit display will be active Hotline Delay Time Enter the amount of time that will pass after you pick up the handset or press the speaker button before dialing the Hotline Number Hotline Number Enter the number that should be dialed when the Hotline Delay Timer expires A This parameter is used to make your telephone automatically AY dial a number feature or parameter whenever the handset IO y is lifted or the speaker button is press This may be used to automatically access an outside telephone line rather than intercom XBLUE Networks 79 Phone a3U0Ud Web Programming Forwarding Settings It is possible to forward your calls to a different location such as a voice mailbox when you are unavailable busy or in Do not Disturb With SIP Trunks you can even use Call Forking which allows you to ring your extensio
23. the lowest and nine 9 being the highest volume The Ring Volume Is set to 4 at default e Handsfree Mic Select the proper volume between 1 and 10 One 1 being the lowest and ten 10 being the highest volume The Handsfree Mic is set to 5 at default e Handsfree Speaker Select the proper volume between 0 and 0 Zero 0 being the lowest and nine 9 being the highest volume The Handsfree Speaker is set to 4 at default e Headset Mic Select the proper volume between 1 and 10 One 1 being the lowest and ten 10 being the highest volume The Headset Mic is set to 5 at default e Headset Speaker Select the proper volume between 0 and 9 Zero 0 being the lowest and nine 9 being the highest volume The Headset Speaker is set to 4 at default Tone Ring Selection e Select the Country where the telephone will be installed The default settings is United States e Personalize the ring tone by selecting one of eleven 11 different ring tones Select between zero 0 the default and ten 10 Voice Parameters e Enable Echo Canceller Check to enable Echo Cancellation which will eliminate unwanted echo e Enable Silence Suppression Check to enable Silence Suppression which will eliminate the transmis sion of the normal Comfort Noise Once enabled the phone will not transmit any noise giving the impression that the line has gone dead e Enable VAD CNG Check to enable Voice Activity
24. to be used for address resolution Product Information e Product Name Shows the production name of the telephone e Software Version Shows the software version of the telephone e MAC Address Shows the MAC address of the telephone Line 1 Status e Phone Number The extension number of the telephone e Registration State This will show Registered when the phone is connected to the 4 58 system and Unregistered when it is not connected successfully e SIP Proxy Server Shows the registered SIP proxy address number The LAN or WAN port of the 4 50 system 74 XBLUE Networks Web Programming Network Page The network page is used to manually enter the telephone s network addresses blue X2020 Configuration networks Network Network Settings Network Type DHCP x Time Server time nisl goy DSCP for RTP Best Effort DSCP for SIP Best Effort y VLAN Mode None y VLAN ID 1 0 4094 u VLAN Priority oS s 0 A O U Z Network e Network Type There are three network types DHCP Static and PPPOE e DHCP When set to DHCP the 4 38 system will automatically assign the telephone s IP Address as seen above e Static When set to Static you will have to enter the IP Address manually Static IP biue X2020 Configuration networks u Network Settings Network Type Static IP Time Server time nist gov IP Address
25. x Left Key 2 Number 102 Left Key 3 Type Extension Number Left Key 3 Number 103 Left Key 4 Type Extension Number x Left Key 4 Number 104 Left Key 5 Type Extension Number Left Key 5 Number 105 Left Key 6 Type Extension Number Left Key 6 Number 106 Left Key 7 Type Extension Number w Left Key 7 Number 107 Left Key 8 Type Extension Number Left Key 8 Number 108 Left Key 9 Type Extension Number Left Key 9 Number 109 Left Key 10 Type Extension Number Left Key 10 Number 110 Left Key 11 Type Extension Number Left Key 11 Number 111 Left Key 12 Type Extension Number B Left Key 12 Number 112 Right Key 1 Type Extension Number Right Key 1 Number 113 Right Key 2 Type Extension Number z Right Key 2 Number 114 Right Key 3 Type Extension Number Right Key 3 Number 115 Right Key 4 Type Extension Number x Right Key 4 Number 116 Right Key 5 Type Extension Number Right Key 5 Number 117 Right Key 6 Type Extension Number Right Key 6 Number 118 Right Key 7 Type Extension Number x Right Key 7 Number 119 Right Key 8 Type Extension Number Right Key 8 Number 120 Right Key 9 Type Extension Number x Right Key 9 Number 121 Right Key 10 Type Extension Number Right Key 10 Number 122 Right Key 11 Type Extension Number x Right Key 11 Number 123 Right Key 12 Type Others x Right Key 12 Number 5992583 eand e Using the dropdown box select the feature you would like to have
26. 3 settings Make sure that all devices have the same settings 4 Dial Timeout Enter the number of seconds that the phone should pause before processing the entered digits This timer is used after all digits are entered and the amount of time the user has between each digit dialed This timer can be by passed by pressing the center Check button 5 Language Select which language the phone should use to interact with the user 6 NAT Network Address Translation 1 NAT Type Select the type of NAT between None STUN SIP Ping Port Mapping and UDP Heartbeat to be used 2 STUN 1 STUN Server IP Although rarely used Enter the IP Address of the server that will support STUN 2 STUN Port Enter the port the STUN IP server uses 3 SIP PING Select the amount of time in milliseconds that will be used between each PING 4 Port Mapping 1 External Router IP Enter the IP Address of the external router 2 Signal Port Enter the port that will be used The Default is 5060 3 RTP Port Base Enter the port that will be used as a RTP port base The default is 10002 70 XBLUE Networks Telephone Programming 7 SIP 1 SIP Server 1 SIP Proxy Enter the IP address of the SIP Server Mostly likely this will be the H 3 Gateway 2 SIP Outbound Proxy Enter the IP Address of the Outbound Server Mostly likely this will be the 8 30 Gateway 3 Registrar Server Enter the IP Address of the Registrar Server
27. 5 Replace Prefix Entry 6 Replace Prefix Entry 7 Replace Prefix Entry 8 Replace Prefix Entry 9 Replace Line Settings Server Mode 1G6600 SIP Proxy Server 99 21 2778 Server Port 5070 SIP Secondary Proxy Server Registrar Server 99 21 27 78 Registrar Server Port 5070 A Phone Number 105 Authorized ID 105 End Dial on al DTMF Type RFC2833 x Enable Session Timer El Session Expires sec 3600 Optional Header1 RTP Port Base 10002 Enable Statistic E Statistic Server j Codec G 711 u law First y Codec G 711 a lawl Second Codec G 726 40 Third e Codec G 726 32 Fourth y Codec G 726 24 Fifth y Codec G 726 16 Sixth y NAT Type None OoOO Y STUN Server IP o Extern Router IP Extern RTP Port Base 10002 Enable Call Block ls Caller Blocking Entry 0 Caller Blocking Entry 2 Caller Blocking Entry 4 Caller Blocking Entry 6 Caller Blocking Entry 8 Prefix Entry 0 Type Disabled Prefix Entry 0 Pattern Prefix Entry 1 Type Disabled x Prefix Entry 1 Pattern Prefix Entry 2 Type Disabled x Prefix Entry 2 Pattern 7 Prefix Entry 3 Type Disabled x Prefix Entry 3 Pattern Prefix Entry 4 Type Disabled x Prefix Entry 4 Pattern Prefix Entry 5 Type Disabled Prefix Entry 5 Pattern Prefix Entry 6 Type Disabled x Prefix Entry 6 Pattern 7 Prefix Entry 7 Type Disabled Prefix Entry 7 Pattern o Prefix Entry 8 Type Disabled x Prefix Entry 8 Pattern
28. 83 Local Area Network 9 LAN 73 M Mailbox Password 102 Message Button 102 Multi Line Appearance 39 54 Mute 39 54 N Network Page 75 Network 75 QoS 76 Static IP 75 VLAN Items 76 Network Switch 9 No Answer Call Forward 80 O On Hook Dialing 39 55 P Page Meet Me Page 39 Page Allow Deny 39 XBLUE Networks 105 Page Answer 39 Paging 55 Paging Allow Deny 55 Password 73 Personalize Your Greeting 102 Phone Book 39 56 Phone Features 78 Phone Lock Unlock 39 58 Phone Page Alarm Clock 82 Always Call Forward 80 Busy Call Forward 80 DND Call Forward 81 Forking Call Forward 81 Forwarding Settings 80 Line Keys 83 No Answer Call Forward 80 Phone Features 78 Speed Dialing Settings 83 Tone Ring Selection 78 Voice Parameters 78 Voicemail Distribution Lists 84 Volume Control 78 Phonebook Private 99 Public 99 Phonebook Page 99 Plug amp Play 58 Plug amp Play PnP 40 PPPoE 75 R Record Greeting 102 Record Your Name 102 Reminder Tone 40 58 Remote Message Pickup 103 S Service Mode 40 59 Session Initiated Protocol 9 Sidecar EDM 73 SIP 9 90 Caller Blocking Settings 94 Codec Settings 91 Dial Plan 95 NAT Settings 93 Optional SIP Header 91 Prefix Entry Settings 94 RTP Parameters 91 Session Timer 90 SIP Proxy Server 90 SIP Registrar Server 90 Subscriber Information 90 SIP Page 89 Software Upgrade 85 HTTP Upgrade 85 Speed Dialing Settings 83 Static 75 Stutter Dial Tone 40 Subnet Mask 75 System Admin Settings
29. 96 Diagnostics 98 Reboot Phone 98 Restore to Default 98 Time Settings 97 System Page 96 T Telephone Line Flash 40 Time Server 76 Tone Ring Selection 78 Transfer 60 Transfer Recall 40 U UCD Agent Log On Off 41 User Name 73 Using Your Voice Mail 102 y Voice over Internet Protocol 9 Voice Parameters 78 Voicemail 101 Voicemail Distribution Lists 84 VolP 9 Volume Control 40 60 78 W Web Management 40 60 106 XBLUE Networks
30. B for ITE and EN 50082 1 This meets the essential protection requirements of the European Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility Copyright and Trademark Notice All right reserved No part of this publication may be reproduced transmitted transcribed stored in retrieval system photographically or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of XLBUE Networks LLC Windows 98 NT 2000 XP 7 and Internet Explorer are registered trademarks of Microsoft Corporation All other company brand and product names like Netscape Navigator are trademarks or registered trademarks of their respective owners CATION ig em fe e YA 5 In terO gt gt ie FC Part Numbers Below is a list of component part numbers TABLE 2 1 Componet Part Numbers SKU Part Number Description 47 9001 X 50 Telephone System Gateway 47 9002 X 2020 SIP Telephone Endpoint 47 9003 24 Button Sidecar Electronic Dialing Module EDM 47 9004 8 Port 10 100 Ethernet Switch 47 9005 XBLUE Neteworks X 50 Universal Wireless Adapter 47 9006 6 Foot Ethernet Cable XBLUE Networks Introduction 1 Introduction X2020 Introduction The 42020 is a full featured Session Initiated Protocol SIP telephone endpoint which is
31. Datagram Protocol This protocol requires assistance from a 3rd Party network server STUN Server located on the public side of the NAT e SIP Ping e Port Mapping This protocol allows the 42028 to automatically contact and configure a remote router which Is essentially the same as doing port forwarding in the remote router e UDP Heartbeat e SIP PING Interval Time ms This is the amount of time in milliseconds that it takes to communicate with the server e STUN Server IP Enter the IP Address of the STUN IP Server This is not a common setup e STUN Server Port This port must match the port programmed on the STUN Server This is not a common setup e Extern Router IP Used with Port Mapping Enter the IP Address of the external router This is not a common setup e Extern Signal Port Used with Port Mapping This port must match the port programmed on the external router This is not a common setup e Extern RTP Port Base Enter the RTP Base Port This is not a common setup XBLUE Networks 93 SIP dis Web Programming Caller Blocking Settings Using a calls inbound Caller ID the 420820 telephone allows you to block up to 10 different telephone numbers each can contain up to 31 digits When using Caller Blocking Settings it is important to use as many digits of the number to be blocked as possible This will avoid inadvertently blocking large groups of numbers For example if you
32. Kilroy 18752250474 0 VIP One the file is ready to be uploaded click on the SW Upgrade tab Software Upgrade HTTP Upgrade Software File Browse Update Configuration File Browse Update Private Phonebook File Browse Update e Locate the Public Phonebook File and click on the Browse button e Locate the saved file e Click on the Update button e Click on OK to complete the upload or Cancel to stop the upload e Click on the Phonebook tab and then the Public Page tab If the file format is correct the information will be visible If the numbers are not visible recheck the file format 100 XBLUE Networks 7 Voicemail Getting to Know your Voice Mailbox A complete Voicemail and Auto Attendant come standard with the 4 58 Telephone Gateway When the 42020 telephone Is connected to an 4 38 Telephone Gateway it can access voicemail by pressing the message button which the button with an envelope When a new message arrives the light above the display will begin flashing and the display will show an envelope with the new message count A A 05717709 14 53 fs 54 16443 mm XBLUE Networks 101 XOQ 8 ly 22104 INOA dn Humes Voicemail Setting up your Voice Mailbox It is a good idea to customize your voice mailbox when you being working with your new telephone system To do this you will press your message butt
33. LED will not be lit Notes 1 The Mute button may not mute a headset 54 XBLUE Networks Telephone Feature Description Table On Hook Dialing Description On hook dialing also known as Hot Keypad allows your to dial a number without lifting the handset or pressing the speaker button Operation Simply dial an extension or outside telephone number without lifting the handset or pressing the speaker button You may press the check button Q or wait 5 seconds programmable for the system to evaluate the dialed number and then process it according to any routing rules Notes Paging Description There are two types of paging All Call Paging and Group Paging All Call Page allows an extension to dial a single code and broadcast a message to all idle 420208 telephone within the same subnet There are three Group Paging groups each can have up to 24 extensions When the group number is dialed all idle extensions within the group and Subnet will receive a broadcast message Operation Both All Call Page and Group Paging can be set to either LAN WAN and both When the All Call or Group Page code or button is pressed all idle 2028 telephones will receive the page H202 telephones users can press the soft button under the word Answer to connect directly to the extension performing the page Notes 1 With the paging parameter the WAN refers to any phone connected to the WAN port but within the Same sub
34. M Play Type Alarm 1 Once gt Prompt Alarm 7 Alarm 1 Reached Enable Alarm 2 F Start Time Alarm 2 o S 0 HH MM Play Type Alarm 2 Once gt Prompt Alarm 2 Alarm 2 Reached Enable Alarm 3 rl Start Time Alarm 3 o 7 0 HH MM Play Type Alarm 3 Once gt Prompt Alarm 3 Alarm 3 Reached Speed Dialing Entry 0 Speed Dialing Entry 1 Speed Dialing Entry 2 Speed Dialing Entry 3 Speed Dialing Entry 4 Speed Dialing Entry 5 Speed Dialing Entry 6 Speed Dialing Entry 7 Speed Dialing Entry 8 Speed Dialing Entry 9 Line Key 1 Type Trunk Number w Feature Key 1 String 701 E Line Key 2 Type Trunk Number z Feature Key 2 String 702 Line Key 3 Type Trunk Number Feature Key 3 String 703 o Line Key 4 Type Trunk Number Feature Key 4 String 704 List 1 List 2 List 3 XBLUE Networks 77 uoyd Web Programming Volume Control There are 7 different volume levels that can be customized on the fly by the user Each parameter has 10 different volume lev els to choose from e Handset Mic Select the proper volume between 1 and 10 One 1 being the lowest and ten 10 being the highest volume The Handset Mic Is set to 5 at default e Handset Speaker Select the proper volume between 0 and 9 Zero 0 being the lowest and nine 9 being the highest volume The Handset Speaker is set to 4 at default e Ring Volume Select the proper volume between 0 and 9 Zero 0 being
35. Mostly likely this will be the H 3 Gateway 4 Registrar Outbound Enter the IP Address of the Registrar Outbound Server Mostly likely this will be the A 9B Gateway 5 Port 1 Server Port Enter the server port that will be used The default 1s set to 5070 2 Registrar Port Enter the registrar port that will be used The default is set to 5070 2 Phone Number Enter the extension s telephone number This number must fall within the extension range as defined in the Numbering Plan 3 Display Name Enter the name that will be displayed when calling another extension 4 Authentication 1 Authorized ID Enter the number that will be used to authenticate the telephone extension This number must fall within the extension range as defined in the Numbering Plan 2 Authorized Password Enter the password that is used to authenticate the telephone to the 8 30 Gateway 5 DTMF Dual tone Multi frequency also known as Touch Tone Select the way that tones will be process in the H 58 There are three options Tone In Band RFC2833 and SIP Info The default RFC2833 should not be changed without speaking to a technical support representative Changing this parameter may cause erratic operation 6 Codec A codec is an agreed upon protocol that is used between two or more devices The Codec s job is to Code a signal and send it over the network to another device which using the same protocol will Decode the
36. NW AO a li dad 47 C OOC A O 48 COMEN 3 WI SS oie 48 CASS Or SOCO E T IVO A TS A A NA A E 49 ENSUCIA DA A A A AAA AAA ASAS ASA A T 49 BONGE DUD OND id titi 50 Extension CA LU OSO id Ai de ves tah A E a ato 50 Feat e FICXIDIC BUON FTON GMNINI AEA adds 51 Feature DUNON N OS OE a S rate Ha Matt HEE E ak 53 FOIA RENNO wipes eres IA EENE A ASA A Ue pelea A Said 53 ES TEI Te DUTONS A AAA A EA A 53 IMEI ADD COlANCO an a AA AA AAA A AAA A NECN 54 E O Saummanimneta se anepasmusamadeaaaue ened 54 XBLUE Networks Pagi TTT 55 PAGING ANOVA AA IA AAA AAA AA A E 55 Seel eee do eee cid 56 PIO OL OCK UNO a A AE A EA ADA AS RIA A NI ERAS 58 PUT Tee ree ee aM en eR dale edi 58 Kennd er TOMO tea o o E EOI en ie sale eG abe E E E ue ada ova tenes Oa 58 SEI VICES OO Cette gd eek deel dah tahiti a deal Nae fe 59 TEICDAONG LINC AIN AAA A A A Aids 59 TAD Jo i OOPS MOP EE E A AE VA EE E E T 60 VOUE COPE Or A A A a asis 60 W OMIIN tio Io E in setos A 60 5 Programming with the Teleco none ties aeashdenasseaiiammnciey tan atiaiesies 61 GETTIN OAS TATOO aise eset is ah I as 62 Menu PROGRAMING oran 64 A A O e A e On O aa E aah ele Ree 64 Zs DIDCOT DAWA O AAA E O cai ctu O a teh a alin aha E N dew A 65 SPRO TTT 65 A T 65 5 TUNE LOTO SALSA A A a e bin 66 A E o vate a aoe T 66 Te CO OU GEO Sh Picea A A ee eta ores AS eta aed teal Sek heal neo Soo dn cena Gohan Suet 66 EDO NOE IS TTD TONDI A A ER ed 67 ER a AAA e po E tas ult atic van aloe A T E E Ah army C
37. There are two Green LED s one that shows the connection to the network and the other shows the connection to any attached device such as a Personal Computer In addition there is a default button that allows you to set the telephone back to factory default XBLUE Networks 17 Ethernet and Power Port on the Back of sjuauusn py Suoyd Introduction Phone Adjustments The 42020 telephone can be set in several different positions or angles Low Angle Medium Angle High Angle 18 XBLUE Networks Setup 2 Setup Installation Connecting the 828280 Telephone to the 4 38 only takes a few steps serra t K Sew erne Network Switch Wall outlet IL Power Adaptor a Side VO Port XBLUE Networks 19 JEDOPIS Setup Caution It is not a good idea to install any electrical devices during an electrical storm It is a good idea to plug the 2028 into an uninterrupted power supply UPS which will keep it functioning during a power outage Step 1 Remove the contents from the box e Connect the Sidecar to the phone using the Sidecar directions Step 2 Connect the Ethernet cable from the Port on the 2028 to the LAN port in the wall Step 3 Connect the Coiled handset cord to the port with the 3 ICON on the 42020 telephone If you have a headset connect it to the port with the O ICON Step 4 Connect the supplied power supply from the 2028 to the electrical
38. This allows you to customize how calls to your extension will forwarded In addition intercom and telephone line calls can be programmed to go to the same or different locations Operation There are two programming procedures One for internal and one for external These can also be programmed using a standard Internet Web Browser Call Forward Internal Internal Procedure CFW t DDD e CFW e 21 Always Direct Forward 22 Busy Call Forward e 23 No Answer Call Forward CFW t DDD T o 24 Do Not Disturb DND e t 0 for intercom e 1 for outside line e 2 for both intercom and outside line e DDD o Extension Real or Virtual o Auto Attendant e UCD Group e T Wait Time 0 60 seconds Examples 21 2 450 Direct Forward to VM 22 2 124 Busy call forward to extension 124 To Cancel the Forwarding any Forwarding Dial CFW Cancel Example 21 Cancel Direct Call Forward XBLUE Networks 43 Call Forward pIemioy 12D Telephone Feature Description Table Call Forward Follow Me Follow Me Forward allows you to use a different telephone extension without missing any of your calls Go to your new location and enter the following information Don t forget to dial the before the password or the entry will not work Follow Me Forward 25 t EXT pswd e t 0 for intercom 1 for outside line 2 for both intercom and outside line e EXT Your Exte
39. a Ringdown is used to force the telephone to do the same thing each time the user goes off hook by lifting the handset or pressing the speaker button For example each time a telephone located in a lobby goes off hook it dials the operator It can also be programming to automatically access a telephone line or call an external telephone number Just enter the Hotline Number from 1 to 15 digits In addition the phone can be programmed to wait from zero no waiting to eight seconds prior to taking the programmed action XBLUE Networks 67 8 Do Not Disturb DND Buppojg 1189 ST Telephone Programming 15 Call Blocking Call Blocking uses Incoming Caller ID may require a subscription to stop specific telephone numbers from ringing an extension If only a number matches a Call Blocking Entry and that extension is the only telephone programmed to ring the line will flash but not ring and the caller will not following call forwarding Calls to a Direct Inward Dial DID telephone number are not blocked even if the incoming Caller ID matches one of the Call Blocking entries 16 Admin See Admin 17 Reset to Default Select Reset to Default to reset the telephone s programmed parameters back to factory default This includes the Phonebook Call Records and all Configuration parameters 18 Reboot Use the Reboot feature to restart the telephone without losing any programming parameters 68 XBLUE N
40. al or any part thereof in any manner mechanically electronically or pho tographically is strictly prohibited Copyright 2010 by XBLUE Networks LLC All rights reserved Notices Hearing Aid Compatibility The X2020 telephone endpoints are hearing aid compatible as defined in section 68 316 of Part 68 FCC Rules and Regulations UL CSA Safety Compliance The X 50 system has met all safety requires and found to be in compliance with the Underwriters Laboratories UL 60950 1 Documentation Disclosure The information contained in this document Is subject to change without notice and should not be construed as a commitment by XBLUE Networks LLC The information contained herein is supplied without representation or warranty of any kind XBLUE Networks reserves the right without notice to make changes to the equipment equipment design and documentation as advances in engineering and manufacturing methods warrant and assumes no responsibility and shall have no liability of any kind arising from the supply or use of this document or the material contained herein Warning This documented information is designed to assist in the installation of the new XBLUE products XBLUE networks has done its best to give adequate warnings and cautions to advise both technical and non technical individuals but it is very important to use common sense when installing all electrical equipment e The use of this system may result in local long d
41. an the 4 38 will automatically connect to a telephone line or you can select a specific telephone line and the call will be placed TABLE 3 2 Basic Operations Operation Description Dial the desired telephone number The number will appear in the display but not sent to the telephone line provider allowing you to delete backsp any incorrect numbers Wait 5 seconds or press the center navigation key when you are satisfied with the entered telephone number Lift the handset to speak k privately or remain on speakerphone Place a Call If the headset is enabled it is automatically used if the handset is not removed from the cradle Replace the handset or press the speaker button to end the call 28 XBLUE Networks Using your Telephone TABLE 3 2 Basic Operations Operation Make a call Q using a specific telephone line Answer a Call Description Press the desired telephone line Dial the desired telephone number The number will appear in the display but not sent to the telephone line provider allowing you to delete backsp any incorrect numbers Wait 5 seconds or press the center navigation key when you are satisfied with the entered telephone number Lift the handset to speak e privately or remain on speakerphone If the headset is enabled it is automatically used if the handset is not removed from the cradle Replace the handset or press the speaker button to end the call L
42. atenuie aud vents N at ideal 67 LO AUTO ANSWERS A dba 67 ONO II Di ias 67 A O 67 TS FAOMCDOOK Rea NS 67 LIA ON VO A A E On eg aes Alot ES A oa ins 67 SE BIOK T 68 AAA A OREM OE eo en ere nen mn Re ty ee er ne RA 68 DT FROSCE LO PICT QUE sai pce es ic eset etl cee a mine each pv oes oleae a else AAE 68 EE Te Rm ani NAR re re A EE E Tr Te eer TE E eee RETR Ean ee ee 68 A PP E A een tection 69 P eee A AS NS AAA SSA AAA eae a eaeets 69 LE OT RON gn A II e o II ee ae ery eae eee ney oe 69 c OL ia Eie NOOU RP TATO O 70 AAN UA E A E AA A A weal IIS 70 O NAT Network Address 1 ANSIQUON vias arta a AAA AAA ADA beaten AAA A AA AAA AAA A AAA AAA 70 E T TTT 71 Tee eaae l TTT 71 EE L 71 ET ado ota 71 APEC TANO incio 72 O PINO AA A A A ias 72 XBLUE Networks 6 Programming with an Internet Browser sse eee e e ee e ee K e K e ee e K KK 73 IOMa GON PAO A odes ned HA AAA E 74 NOWO FID craic se ciate ii RN 75 PION Orin cis tetris tosh caret TT 77 SOn WNC TAC Sata dais 85 SIP a ai rasa atc nt R ele NE ha adic at A esate indeed alesse A S 89 Y HT 96 POM CD OOK net sina RL RO 99 7 Getting to Know your Voice Malba 101 Seam UD VOOR VOCE MIDO a E ET E E A E 102 USMO VOU VOICE 1 ETT 102 komot Massage CU Da AEE EEE NA E AAA AAA TEARS AA TASAS ATA 103 XBLUE Networks 5 Notes 6 XBLUE Networks Notices and Compliance Revision Date Version Supersedes Description Reproduction publication or duplication of this manu
43. cond Telephone extension is referenced third a N XBLUE Networks 49 Class of Service Traveling GNC AUNISIA JON Od Telephone Feature Description Table Do Not Disturb DND Description When Do Not Disturb DND is active all calls to your telephone is blocked When DND call forward is set calls will forward to the DND destination such as voice mail Operation From an idle extension dial 4 to enable DND From an idle extension dial 4 to disable DND Notes DND forwarding overrides all other forwarding when DND is enabled except Direct Call Forward This feature can be disabled by the system administrator When DND is enabled you will receive stutter dial tone when you go off hook When you are in DND a special ICON Ky will be displayed showing that you are in DND ul Bb WN ka Other extensions will not receive an indication that you are in DND until they call your extension Extension Feature Reset Description This feature is a quick way to deactivate several features that have been changed from factory default Operation From the extension dial 69 your voicemail password or the administrator password The following will be set back to factory default e Call Waiting e Paging Accept e All programmed buttons are returned to default e Phone Lock is disabled e All programmed call forwarding is removed e DND is disabled e The extension Agent is logged into all programmed groups
44. ct Inward Dial numbers Requires SIP Trunks will follow the Outside forwarding Condition It is a good idea to enable DND forwarding when using the DND Feature Forking Call Forwarding Call Forking which requires a SIP Trunk will allow you to ring your telephone extension and one additional telephone simultaneously You can enter two different numbers Your extension and the first entered telephone number will ring If the call goes unanswered the second entered telephone number will ring Note If the No Answer Destination is set to Both or External the call will forward when the No Answer Timer expires e Forking Call Forwarding Type Select which type of calls to your extension should be forwarded ICM Internal Outside telephone line calls or Both When a call rings your extension and matches this entry the call will be forwarded to the entered destination Otherwise it will check the next forwarding condition If no match is found the call will not forward e Forking Forward Destination Enter the forward destination This can be another extension voicemail or an external telephone number such as a cell phone Direct Inward Dial numbers Requires SIP Trunks will follow the Outside forwarding Condition e Forking Secondary Forward Destination Enter the forward destination This can be another extension voicemail or an external telephone number such as a cell phone Direct Inward Dial numbers Require
45. ctco LCD display showing date time phone number Caller TD Ine status etc Soft keys change as the phone is being used which will assist you with GD Soft Keys the most used features EMD DSS Sidecar A special module that connects an additional 24 programmable buttons Navigation OK or Select Key E The center Check button of the Cell Phone Like navigation keys Is used to select or to select OK Navigation left down up and right 4 a K are used to navigate through menu programming and during the normal operation Programmable buttons such as line keys These keys are customizable allowing you to activate a feature with a single button press These buttons can be programmed as a direct access to a telephone line extension DND Speed dial Call Park Live Record or a direct dial number Press the speaker button to answer a ringing call The button will turn green when the speakerphone is active Press the Mute button to suspend the transmission of your voice to speak privately with someone in your office When the Button Is red it is active and not transmitting when the LED is out it will transmit your voice Once an ancillary headset is connected to the phone press the Headset button to activate and the speakerphone to answer the call mesial Button 12 XBLUE Networks Introduction TABLE 1 1 Part Name Transfer Button Redial button Hold button Message Butt
46. ded to voicemail Any transferred calls to your extension will automatically forward the transferred call to voicemail However calls can also be forwarded to another destination such as another extension or even externally to a cellular or home telephone There are four 4 different types of forwarding Always Busy No Answer and Do Not Disturb DND Each of these forwarding types can be set to use ICM Intercom Outside Telephone Line Calls or Both Internal and External calls 1 Always Forward This type of call forwarding will immediately forward any call that is transferred to your extension Calls that forward can be set to forward only Intercom calls only Outside Line calls or both types of calls 2 Busy Forward This type of call forwarding will only forward a call if your extension is busy Calls that forward can be set to forward only Intercom calls only Outside Line calls or both types of calls 3 No Answer This type of call forwarding will only forward calls when the call forward timer expires and the transferred call goes unanswered Calls that forward can be set to forward only Intercom calls only Outside Line calls or both types of calls 4 DND Call Forward This type of call forwarding will only forward calls when the extension is in Do Not Disturb DND Calls that forward can be set to forward only Intercom calls only Outside Line calls or both types of calls 66 XBLUE Networks Tele
47. e assigned an extension number and activate the mailbox An extension connecting over the WAN port will also automatically authenticate be assigned an extension number and activate the mailbox but requires some basic programming Operation Connect the 42020 telephone to the LAN port no other programming is required When Connecting over the WAN port there are four parameters that need to be programmed the SIP Proxy Server Outbound Proxy Server Registrar Server Registrar Outbound Server This programming can be done using the telephone menu or using a Standard Internet Web Browser Notes 1 Although WAN extensions will automatically received an extension number it is a good idea to enter their extensions manually to make them more permanent It has been found that after a power outage for example the extension numbers may change Reminder Tone Description When the extension goes off hook speaker or handset stutter dial tone will be heard when DND MWI or Call Forward is enabled Operation This is an automatic feature Notes 58 XBLUE Networks Telephone Feature Description Table Service Mode Description The Operator has the ability to change the mode of the system from day mode to night mode or timed mode When the system is set to day mode the Auto Attendant will only play the day greeting and extensions will use the day Class of Service for dialing privileges When the system is in night mode the Aut
48. e when information will be sent between devices Packet Time and Payload Packet time is based on a specific time between transmissions whereas payload depends on the amount of information and not the time G 711 u law Select the amount of time in milliseconds between data transmissions from 10 and 80 G 711 a Law Select the amount of time in milliseconds between data transmissions from 10 to 80 8 Payload There are two ways to determine when information will be sent between devices Packet Time and Payload Packet time is based on a specific time between transmissions whereas payload depends on the amount of information and not the time Select the size of the payload that will be used when transmitting data between devices on the network There are five different protocols that can be used the default DTMF Payload which requires the most amount of bandwidth and G 726 xx xx 40 32 24 and 16 The lower the xx number the higher the compression the less bandwidth required 72 XBLUE Networks 6 Web Programming Programming with an Internet Browser The 42020 telephone can be programmed using the telephone or using an Internet Browser such as Windows Internet Explorer Once connected to a Local Area Network LAN a computer can access the telephone s Web page by entering its IP Address Enter the IP address of the telephone into the 29 http 192 168 10 2 The Password page will appear Windows
49. entered number or press the softkey under Edit to enter or modify the existing entry 3 Ring Type The telephone has 11 different ring tones the default is zero 0 and 10 additional ring tones which can be used to differentiate your extension s ringing from others in the same area Once in the entry screen enter 0 9 or press backspace and enter 10 Press the center navigation key Call your extension from another extension to determine the ringing that you would like to use 4 Volume The volume on the telephone can on the fly be increased or decreased using the Volume button in the center of the telephone You can also make the changes more permanent by adjusting them in the menu settings There are four 4 different volumes that can be set Ring Volume Handset Speaker Handsfree Speaker Headset speaker 1 Ring Volume This is the volume that is used when your phone Is receiving a Telephone Line or Intercom call Select between zero 0 bars for no ringing volume and nine 9 bars for loud ringing volume Use the Arrow up to increase and the arrow down to decrease the ringing volume Press the center navigation key to save the entry 2 Handset Speaker This is the volume that you will hear while off hook on your handset Select between zero 0 bars for no volume and nine 9 bars for loud volume Use the Arrow up to increase and the arrow down to decrease the volume Press the center navigation key to save the entr
50. er the upgrade the phone will automatically reboot e When the phone comes up everything should be operational e However if everything does not look correct then you will want to update the configuration file using the backup that you did in the first section XBLUE Networks 87 Software Upgrade a3pelbdn 1em1JoS Web Programming TFTP FTP Upgrade e Software upgrade Parameters 88 XBLUE Networks Web Programming SIP n biue networks SIP Proxy Server SIP Registrar Server Subscriber Information Session Timer Optional SIP Header RTP Parameters Codec Settings NAT Settings Caller Blocking Settings Prefix Entry Settings Dial Plan X2020 Configuration Outbound Proxy Server SIP Surviving Proxy Server Registrar Outbound Server Registrar Expire Time sec Display Name Authorized Password RFC2833 Payload MIN SE Optional Header2 Statistic Port G 711u Packet Time G 711a Packet Time G 726 40 Payload G 726 32 Payload G 726 24 Payload G 726 16 Payload SIP PING Interval Time ms STUN Server Port Extern Signal Port Caller Blocking Entry 1 Caller Blocking Entry 3 Caller Blocking Entry 5 Caller Blocking Entry 7 Caller Blocking Entry 9 Prefix Entry 0 Replace Prefix Entry 1 Replace Prefix Entry 2 Replace Prefix Entry 3 Replace Prefix Entry 4 Replace Prefix Entry
51. erally telephones installed on the LAN especially with static IP addresses will not have to use this timer Enable Session Timer Click on the Check Box to enable the Session Timer This timer is usually used with WAN phones but not LAN phones 90 XBLUE Networks Web Programming e Session Expires sec The default 3600 should be fine for most applications however with remote tele phones connected to a residential router you may want to set this timer to 20 seconds e MIN SE Minimum Session Expiration Time is the amount of delay before signalling the 4 58 gateway that the Telephone Session Timer has expired The H 3 gateway will then communicate with the telephone and establish a new initial invite request This timer should be set to zero and not be changed Optional SIP Header Some SIP Gateways require different SIP headers The 2 2 telephones are equipped to handle two different headers when needed e Optional Headerl Enter the required optional header information e Optional Header2 Enter the required optional header information Caution Changing this parameter may cause erratic operation RTP Parameters e RTP Port Base Enter the base port to be used for the Real time Transport Protocol e Enable Statistic Click on the Check Box to enable the statistic RTP server e Statistic Server Enter the statistic server P Address e Statistic Port Enter the statistic port that will be
52. ervers which provides redundancy in the event that one or more stop functioning 1 Primary DNS 2 Secondary DNS 3 Third DNS 3 PPPOE 1 Name Enter the name that is required to authenticate on the ISP s Network This will be provided by the ISP 2 Password Enter the password that is required to authenticate on the ISP s Network This will be provided by the ISP Notes This parameter Is rarely used by a telephone endpoint XBLUE Networks 69 1 Account Mosul ed y Telephone Programming 4 SNTP Simple Network Time Protocol 5 VLAN Virtual Local Area Network 1 VLAN Mode Select between None or Static Once the selection is made the VLAN Settings will become visible 2 VLAN ID Enter the VLAN ID that all of the devices on this LAN will use to authenticate 3 VLAN Priority Enter the VLAN priority that the devices on this LAN will use 3 QoS Quality of Service 1 DSCP For RTP Select the Differentiated Services Code Point for the Real time Transport Protocol The DSCP is a 6 bit IP header used to prioritize voice packets Use the default Best Effort or select between the other 13 settings Make sure that all devices have the same settings 2 DSCP For SIP Select the Differentiated Services Code Point for Session Initiated Protocol The DSCP is a 6 bit IP header used to prioritize voice packets Use the default Best Effort or select between the other 1
53. etworks Telephone Programming Admin 1 Account There are two levels of programming Admin and User which can be accessed when connecting to the telephone using an Internet Browser Use Admin which allows all parameters to be modified when installing or resetting network parameters Use User which is more restrictive to change individual telephone parameters and call blocking parameters Only the Admin login has access to these parameters 1 Admin 1 Name 2 Password 2 User 1 Name 2 Password 2 Network 1 Network Type 1 Static IP Enter the Static IP Address that the telephone will use to connect to the Local Area Network LAN 2 DHCP The default DHCP is used to automatically receive a dynamic IP Address from the DHCP Server on the LAN 3 Point to Point Protocol over Ethernet PPPoE Although rarely used this allows the telephone to authenticate directly with the ISP 2 Static IP 1 IP Address Enter the Static IP Address that the telephone will use to connect to the Local Area Network LAN 2 Subnet Mask Enter the Subnet Mask for the LAN Generally this is 255 255 255 0 3 Default Gateway Enter the IP Address of the default gateway The default gateway refers to the gateway device that connects the Local Area Network to the Internet Basically it is the doorway to the Internet 4 Domain Name System DNS The telephone will accept up to three DNS s
54. f zero will send the message to all mailboxes Press to send the message 84 XBLUE Networks Web Programming Software Upgrade Fivlue X2020 Configuration SW Upgrade Software Upgrade Software File Configuration File Update Private Phonebook File Public Phonebook File Update Server Type TFTP x Server IP Address 192 168 1 100 Files Directory Server User Name root User Password Software File app bin gz Configuration File IPPhone cfg Update Private Phonebook File addressbook_private csv Public Phonebook File addressbook_public csv Update To ensure that your 2026 telephone has the newest N software go to www xbluenetworks com x 2020software HTTP Upgrade Occasionally it is a good idea to update the software on your telephone However before doing any upgrade it is a good idea to create a backup e To download a new software upgrade file go to www xbluenetworks com x 2020software double click and save the file in a location that you can easily find e Before you do the upgrade remember to create a backup This will ensure that you do not lose your con figuration Private and Public Phone Book entries To begin the backup click the SW Upgrade tab and then locate the Configuration File Backup Button and click on it Save the file in a location that is easy for you to find Backing up your configuration Software Upgrade HTTP Upgrade Software File _
55. fully integrated with the 9 system and will work with most standard SIP systems The 2020 connects to a Local Area Network LAN 10 100 base T and uses Internet Protocol IP to process voice calls which is known as Voice over Internet Protocol VoIP SIP is the most comprehensive protocol used to transport VolP calls and allows the H 3 system to offer the most used telephone system features over a Local Area Network LAN Because the 82028 telephone works like a network switch your office only needs a single Category 5 or 6 cable to transmit both voice and data Plug the 42828 into your LAN and a Personal Computer Desktop or Laptop into the 12020 telephone end point XBLUE Telephone XBLUE Networks 9 SUSU O beyDed Introduction Package Contents The A202Bcomes with everything that you need to connect it to an existing Local Area Network LAN e X2020 SIP Telephone e 6 foot Ethernet Patch Cable e Power Supply e Coiled Handset Cord e Wall mount screw kit See appendix A for Wall Mount Template 10 XBLUE Networks S U9 U0D bepDed Introduction TABLE 1 1 Part Name Description A ose Gatle TZ TT T speaker speaker output for handsiree operation 5 Handset Botiom rade for the bottom ofthe handset Handset Cord Port Used to connect the handset to the telephone Base e Message LED Light Bar Fases fora new call and when there a new Voce Mal Message 6rephi
56. h the 820286 telephone 2 Speed Dialing 3 Ring Type 4 Vohime 5 Time Zone Use the following steps to change an extension s telephone number when it is connected to the LAN e Step 1 Press the menu soft button e Step 2 Use the down navigation key to locate 16 Admin e Step 3 Press the center navigation key and then enter the Admin Password default is 1234 e Step 4 Press the center navigation key and then use the down lt navigation key to locate 7 SIP e Step 5 Use the down navigation key to locate 4 Authentication e Step 6 Press the center navigation key There are two options Authorized ID and Authorized Password e Step 7 Select Authorized D to enter the new extension number This extension number must be preprogrammed into the 4 58 system e Step 8 Select Authorized Password to enter the password for the entered extension number 22 XBLUE Networks Setup Use the following steps to program a 2028 that is going to be used remotely WAN Step 1 Press the menu soft button Step 2 Use the down w navigation key to locate 16 Admin Step 3 Press the center navigation key and then enter the Admin Password default is 1234 Step 4 Press the center navigation key and then use the down lt navigation key to locate 7 SIP Step 5 Locate 1 SIP Server and press the center navigation key Step 6 Locate the SIP Proxy and press the cente
57. ift the handset to speak G privately or remain on speakerphone Replace the handset or press the speaker button to end the call XBLUE Networks 29 Placing a call wed e Buneld Using your Telephone TABLE 3 2 Basic Operations Operation Description Press the telephone line that you wish to answer Lift the handset to speak L privately or remain on speakerphone Answer a specific telephone line Replace the handset or press the speaker button to end the call Placing a call While on an Intercom or telephone line call press the hold button Press on Hold the hold button again or press the telephone line to pick up the held call Press the mute button which will light red when active to stop transmit Using Mute ting and speak privately Press the mute button again unlit to begin speaking to the outside party again Telephone line calls can be answered at one extension and transferred to another destination such as an extension or UCD group While on a call Transfer a Call press the transfer button and the preprogrammed extension button or press the down navigation key and dial the desired extension num ber Press the phonebook button to store or dial one of 200 personal phone Phonebook book address book entries 30 XBLUE Networks Using your Telephone TABLE 3 2 Basic Operations Operation Description Redial stores the last 30 numbers that you dialed Press the redia
58. iguration e Press the Reset Phonebook button to reset only the phonebook s entries e Press the Reset All button to set the telephone back to factory default Diagnostics e Download System Log Press the download log button to download the current telephone log file This information is used when troubleshooting the telephone e View SIP Messages Press the View SIP Message button to view recent SIP Messages 98 XBLUE Networks Web Programming Phonebook Your telephone has both a Private and Public Phonebook The Private Phonebook is for your personal use and the Public Phonebook is synchronize with a CSV file which can be located in a centralized location Currently the Phonebook feature does not support Microsoft Excel s CSV files Private The Private Phonebook is for your personal use You can enter each number individually or you can use a CSV File to upload them all at once Phonebook Private Public Phonebook Entry 1 4 Private Phonebook Settings Dial User Name Phone Number Ring Type Group Delete 1 Anne Sweeney 1924020842 0 Family y la 2 Alan Booker 769011 0 Friends E 3 Bob Smith 12122641501 0 x Colleague lt E 4 Donald Kilroy 18752250474 0 iy VIP x E New User Name Phone Number Ring Type Group Add 0 None y pere C Next Page Enter the four parameters and then press the Add button to add new entries e User Name Enter the
59. ion It is not a good idea to use 1xx because it could block long distance telephone numbers such as 1207 A better entry is 10x 11x XBLUE Networks 95 SIP LU SAS Web Programming System The system programming area is used to assign account names and passwords specify your time zone and where you go to do a warm boot or default the telephone back to factory default rate lue X2020 Configuration networks System Settings Admin Settings Administrator Name admin Administrator Password e User Name user User Password e Enable Log Server E Log Level Emergency x System Log Address 0 0 0 0 System Log Port 514 System Language English le Auto DST E Daylight Saving Time 0 x Starts on Month JAN x Day 1 x Time 00 30 x Ends on Month JAN x Day 1 Time 00 30 x Time Format USA TIME_12 HOUR r Time Zone GMT 06 00 Central Time US amp Canada i Reboot Phone Reboot Phone Reset Configuration Reset Configuration Reset Phonebook Reset Phonebook Reset All Reset All Download System Log Download Log View SIP Message View SIP Message Admin Settings Each telephone has two different accounts Admin which gives you access to all of the programming parameters and User which limits access to specific pages For example a User has no access to the software upgrade page specific parts of the SIP page and cannot reassign the Admi
60. is easily found by going to a computer on your local network and clicking on Start gt Run gt type lt CMD gt and press enter This will open a DOS Window Type lt ipconfig gt and press enter This will give you all of the information that you need about your Local Area Network EN C Windows system32 cmd exe Connection specific DNS Suffix Home Link local IPv6 S fe8O 75el ceaa I Puv4 192 168 70 10 gt 255 255 255 0 192 168 70 1 At default the 42020 telephone is set to DHCP so you may not need to know your Local Area Network IP Addresses but it is a good idea to make a note of this information Begin by pressing the button under the word Menu in the display Press the down navigation key until you see 16 Admin Press the center navigation key You will be prompted for the password lt 1234 gt Press the center navigation key Press the down naviagation key to locate 7 Sip Press the center navigation key Select 1 SIP Server Press the center navigation key The next 4 entries SIP Proxy Outbound Proxy Registrar Server and Registrar Outbound will use the same information which can be an IP Address such as 71 153 203 244 or a URL address such as your companyphones com or even a Dynamic DNS address such as yourcompnay dyndns org 62 XBLUE Networks Telephone Programming Once completed Press the left navigation button Select 2 Phone Number
61. istance Internet access or data transfer charges which are the sole responsibility of the user owner of the equipment e Wireless access has been added for convenience however XBLUE does not warrant or guarantee written or implied that the wireless will work in every location It is the responsibility of the owner to enable security to stop unwanted access to the network XBLUE Networks 7 Notices JuauuaJe s 204 FCC Statement This equipment generates uses and can radiate radio frequency energy and if not installed and used properly that is In strict accordance with the instruction manual may cause interference to radio and television reception This equipment has been tested and found to comply with the limits for a Class B computing device in Subject J of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when operated However there is not guarantee or warranty written or implied that interference will not occur in a particular installation If this equipment causes or receives interference or fails to operate correctly due to radio frequency interference RFI or electromagnetic interference EMI it will be fixed at the owners expense Environment All electronic equipment must be disposed of at an approved electronic recycling center CE Declaration of Conformity This equipment complies with the requirements relating to electromagnetic compatibility EN55022 class
62. je ww P P E P FR H H H lt u M000 F F F F os 8 ef 1 Ff 4 L 6 KKK KK A ees e A A ee 4 KAA AA 1 983 ES A Telephone Installation Manual NOtices ana Compa Ciara 7 IWOTICOS Aa dues ned olaaa caos 7 E OMY EIE E1 A AEEA E T ENE S A AE E 8 ENVIO NS 8 CE DOC AIGHOM OFC ORTON Worst dat ilatina 8 COD VAODE ANG Trademark NOLUCE di E AE TR AAA E AA AA awady ceeds 8 12020 1NTOd0UC OD siria ara aaa ad 9 PACKAGES CONTONE a A A A A A A nds 10 BURON LEDINO ITON ta SD A A A A RA AE EA 14 BAK V OW n ena O 16 Ethernet and Power Port on the Back of the Telephone sees ee eee ee ee ee ee eee 17 PRONG AG USIETO A E EER EEEO Mad E A 18 ZASA NOLON aia 19 A o rre et e o S A 20 GOTTA SL al E TT 22 ABLUE MACICSS AITIVETS ADE AA AAA A A AAA a windiest 25 3 Getting to KNOW your Way around ococcocococcnnococnononencnnononnnnononennonoronnnrornnnonerennorernnnonenes 21 AA O A A O 28 ROVIOW Call a a Te CTET TTT 32 USNO VOU OCU is 33 4 Telephone Feature Description Tapie sees ee eee e eee Ke 35 AJENELOS ON ON UCD GOOO ox ssa oa tesa A AA AA A AT A AS 41 ARANUI ETIC POISON AV eet AREE EEN NEA eaten IRE E ON AAEN EDANE NEEE 41 PEON QUIC PONO aoii i ASA AAA AAA AAE OANT 41 BUSY CONDAR AAA EE EEAO EEE E E E EEO EEA wales E E 42 e FOTKI O AEAEE EATA Ae A A E OEE ERES 42 CFW 0 iai EE A L 43 CIT LO EE A T L 1 46 CAMEO A A A E T A ET 46 CI PIK i A A A Wat a o aa a A AA ETA anne 47 CAPIR AAA IN TETA E EETA OAE E AI 47 CI
63. l button and then use the down navigation button to find the desired telephone number Press the center navigation button to dial the selected telephone number Use the message button to pick up new messages You will know that you have a new message when the light bar at the top of the display is flashing When checking voicemail messages you will have to enter your mailbox password Redial Message Button There are two types of conference supervised and unsupervised A supervised conference is when the initiator the person creating the conference remains in the conference An unsupervised conference is when the initiator the person creating the conference disconnects from the conference Use the following steps to create a conference e While on a call press the hold button Conference e Press the down navigation key This will open a second communications path allowing you to place a second internal or external call e Dial the desired telephone number e after the second call is answered and you are ready to establish the conference press the conference D button and you and the other two parties will be joined in a single conversation Each 42020 telephone comes with a volume adjust bar which is used to increase press up or decrease press down the volume For example when the telephone is ringing press up to increase or down to decrease the volume of ring When speaking on the handse
64. l log Dialed Calls Missed Call and Received Calls Deleting a Call Log While reviewing any one of these call logs You may delete a single entry by highlighting the entry and pressing the DEL softkey or to delete all entries press the DelAll softkey 1 Dialed Calls Similar to Redial each telephone stores up to 30 dialed telephone numbers These numbers can be used to redial a previously dialed telephone number Scroll through the numbers and press the center navigation key to dial the desired telephone number 2 Missed Calls Each telephone will store up to 30 missed calls to the extension These are calls that rang at your extension but were not forwarded or answered Scroll through the numbers and press the center navigation key to dial the desired telephone number 3 Received Calls Each telephone can store up to 30 received calls to the extension These are calls that were answered at your extension Scroll through the numbers and press the center navigation key to dial the desired telephone number Clue E ES NY For proper operation this feature requires that the 4 58 Gateway has the home and local area code programming correct 64 XBLUE Networks Telephone Programming 2 Speed Dialing The telephone can store up to ten 0 9 speed dial numbers which are accessed through this menu or by pressing the down navigation key from an idle telephone Press the softkey under Dial to dial the
65. lephone or using a standard Internet Web Browser LCD amp Interactive Buttons Description The 2020 has four interactive Soft Buttons that changes as the phone is being used These soft buttons will assist you with the operation and programming of your telephone Operation Notes XBLUE Networks 53 Feature Button Reset aDuelesddy a2U17 AININ Telephone Feature Description Table Multi Line Appearance Description At default all of the 2020 telephones are programmed with the first four PSTN lines 701 702 703 and 704 All telephone lines can also be programmed on the Sidecar The button once programmed uses the LED to indicate the current state of the telephone line For example when the line is busy the light will be lit solid TABLE 4 9 Telephone Line status LED Description park ide Slow Flash Line is on hold Wink Flash Call is recalling Operation When making an outside call you may press one of the programmed telephone line button and then dial the desired telephone number or just dial the telephone number and let the H 5 system automatically route the call Notes Mute Description Each 2020 has a mute button that is used to temporarily disable the telephone s microphone Operation Press the Mute button to disable the telephone s microphone which will light Red Press the Mute button again to disable Mute and resume your conversation When Mute is disabled the
66. locking Settings it is important to use as many digits of the number to be blocked as possible This will avoid inadvertently blocking large groups of numbers For example if you only enter 913 then all calls with the area code 913 Kansas will be blocked e Enable Call Block Click on the Check Box to enable all 10 of the call Blocking Entries e Caller Blocking Entry x x 0 9 Enter the telephone numbers that you want to block Remember to use as much of the telephone number as you can This parameter can be programmed using a standard Internet Web Browser Notes 1 This feature is only available for the 2028 Conference 3 Way Description The conference feature allows you to connect two additional callers in a single conversation There are two types of conference supervised and unsupervised A supervised conference is when the initiator the person creating the conference remains in the conference An unsupervised conference is when the initiator the person creating the conference disconnects from the conference Operation Use the following steps to create a conference e While on a call press the hold button e Press the down navigation w key This will open a second communications path allowing you to place a second internal or external call e Dialthe desired telephone number e after the second call is answered and you are ready to establish the conference press the conference amp button and
67. n and up to two different telephone numbers such as cell phones In addition you can select which types of calls Intercom internal Outside telephone line or both will following the forwarding for each of these forwarding conditions It is possible to use more than one forwarding type When a call matches a forwarding condition the call will be forwarded If not the system will review the next forwarding condition If no forwarding condition matches the call will not forward Click on the check Box to enable the type of call forwarding that you would like to use Always Call Forwarding This feature forwards call calls based on the forward type without ringing your telephone or giving you a chance to answer the call In addition there is no indication that a call is ringing your extension e Always Call Forwarding Type Select which type of calls to your extension should be forwarded ICM Internal Outside telephone line calls or Both When a call rings your extension and matches this entry the call will be forwarded to the entered destination Otherwise it will check the next forwarding condition If no match is found the call will not forward e Always Forward Destination Enter the forward destination This can be another extension voicemail or an external telephone number such as a cell phone Direct Inward Dial numbers Requires SIP Trunks will follow the Outside forwarding Condition Busy Call Forward
68. n or User passwords TABLE 6 2 Account User Passwords Account Password 96 XBLUE Networks Web Programming e Enable Log Server Click on the Check Box to enable the telephone log e Log Level Select which of the eight log levels will be used when collecting information TABLE 6 3 Log Levels Level Information Emergency default Logs only information that is considered to be a emergency by the telephone and most likely caused a total failure Alert Logs emergency information and any information that may alert the telephone of a pending problem Critical Logs the above information and any critical information that the telephone Is not responding correctly Error Logs the above information and any errors in programming or performance of the telephone Logs the above information and any warning or pending problems Logs the above information and all notices from SIP and the network Informational Logs the above information and any SIP information including setup teardown and network information Logs the above information and all interaction between the telephone the net work and the gateway The use of Debug may interfere with the performance of the telephone e System Log Address Enter the IP address where the log file will sent while it is active e System Log Port Enter the port to be used while the log is begin recorded The default is set to Port 514 e System Language Select the lang
69. net Paging Allow Deny Description This feature allows you to enter a code to allow or deny paging at your extension Operation To enable paging deny thus block paging dial 99 To disable paging deny thus allowing paging dial 99 Notes XBLUE Networks 55 On Hook Dialing gt OO9uoyd Telephone Feature Description Table Phonebook Description Each extension has a personal and public phonebook that contains the contact name phone number ringing tone and group Operation Your telephone has both a Private and Public Phonebook The Private Phonebook is for your personal use and the Public Phonebook is synchronize with a CSV file which can be located in a centralized location Currently the Phonebook feature does not support Microsoft Excel s CSV files Private The Private Phonebook is for your personal use You can enter each number individually or you can use a CSV File to upload them all at once Phonebook Private Public Private Phonebook Settings Phonebook Entry 1 4 Dial User Name Phone Number Ring Type Group Delete 1 Anne Sweeney 1924020842 0 Family y al 2 Alan Booker 769011 0 Friends E 3 Bob Smith 12122641501 0 x Colleague lt E 4 Donald Kilroy 18752250474 0 gt Wp y ial New User Name Phone Number Ring Type Group Add 0 None y prepago B 17 Enter the four parameters and then press the Add button to add new entries e User Name E
70. ng to the LAN is 192 168 10 1 Registrar Server Port Enter the port number that will be used when connecting to the SIP proxy Server If connecting to an 4 38 use port 5070 Registrar Expire Time sec Enter the Expire Time for the Registrar SIP Server Subscriber Information Phone Number Enter the extension number up to four digits that will be used when calling your extension Display Name Enter the Name up to thirty characters that will appear in the display when you are calling other extensions Authorized ID Enter the name or number up to four characters that will be used to authenticate your extension with the SIP Proxy Server Authorized Password Enter the password up to eighteen characters that will be used to authenticate your extension with the SIP Proxy Server End Dial on Check this feature if you would like to end every dial string with the Key DTMF Type There are three settings for DTMF type RFC2833 which is used in the United States Tone InBand and SIP Info which are used in other locations RFC2833 Payload The payload is the amount of information that one packet will contain Change this setting may cause erratic operation Session Timer This timer is mostly used with remote or WAN telephones Each time this timer expires the remote telephone will send the 4 38 gateway notification that it is still up and operational this is commonly called a Keep Alive Signal Gen
71. nsion Group Mailbox Notes 1 Most features can be programmed on a button 2 Some features require one button to enable and another to disable the feature Examples Enter the following code to create a page button on button 4 on the telephone TABLE 4 1 Dialing Codes BN Program BN Number Others Page Code Enter the following code to create a Call Park button on button 1 on the telephone TABLE 4 2 Dialing Codes BN Program BN Number Call Park Park Location Code XBLUE Networks 51 Feature Flexible Button Programming Bulmuuue1bo1g uoNmg a 1q1xa 4 anga Telephone Feature Description Table Enter the following code to create a SIP IP Trunk button SIP Trunk 1 711 on button 17 on the Sidecar Upper Right first button TABLE 4 3 Dialing Codes BN Program BN Number Trunk Page Code Enter the following code to create an Agent Log Off button on button 15 and an Agent Log On button on button 16 on the Sidecar Last two on the Lower Left buttons TABLE 4 4 Dialing Codes BN Program BN Number Feature Log on off Code Feature Enter the following code to create a Do Not Disturb button on button 28 on the sidecar Lower Right last button TABLE 4 5 Dialing Codes BN Program BN Number DND No Code needed w a e Enter the following code to create a DND Call Forward button on button 4 on the telephone the forward destination is voicemail 450 TABLE 4 6 Dialing Codes BN Program BN
72. nsion Number e pswd Your extension password Default 0000 To Disable enter 25 Extension Number Password 44 XBLUE Networks Telephone Feature Description Table Call Forward External External Procedure CFW t pswd Outside Number CFW 21 Always Direct Forward 22 Busy Call Forward 23 No Answer Call Forward 23 CFW t pswd Outside Number T 24 Do Not Disturb DND t O for intercom 1 for outside line 2 for both intercom and outside line pswd Extension Password Default 0000 Outside Number Any 7 or 10 digit number such as a home or cellular telephone T No Answer time delay Waiting Time 0 60 seconds To Cancel the Forwarding any External Forwarding Dial CFW Notes 1 Follow me forward is an intercom function only 2 Direct call forward overrides all other forwarding followed by DND and then busy no answer forwarding XBLUE Networks 45 Call Forward DIOU 1189 Telephone Feature Description Table Call Hold Description Both intercom and telephone line calls PSTN or SIP Trunk can be placed on hold Once on hold the held party will receive Music on Hold MOH Operation While on a call you just press the hold button O Use the flash key on an analog Single Line telephone to place a call on hold Notes 1 When using an analog Single Line telephone without a Flash key may cause erratic operation
73. nter the user name that will be associated with this entry e Phone Number Enter the phone number up to 64 digits e Ring Type There are eleven different ring tones that can be used to differentiate the entered telephone number when it calls into the system e Select the Group that will be associated with the entered telephone number Select between Family Friends Colleague VIP or None Once you are done entering your personal Phonebook click on the SW Upgrade tab to create a backup Click on the Backup Button and save it in a location that is easy to locate when needed Software Upgrade Software File Update Configuration File Private Phonebook File Update l Public Phonebook File Update Create a backu H 56 XBLUE Networks Telephone Feature Description Table Public The Public phonebook gets linked to a CSV file in a centralized location allowing an administrator to update all phones connected to the system with a single file There are several ways to create a CSV file One way Is to use the backup created from the personal phonebook Another way to create the file is using Windows Notepad Once created save it with a name such as Publicohonebook csv and place it in a location that you can easily find The format of this file is very important Name Number Ring Group Anne Sweeney 1924020842 0 family Alan Booker 769011 0 Friends Bob Smith 12122641501 0 Colleague D
74. o Attendant will only play the night greeting and extensions will use the night Class of Service for dialing privileges When the system is in timed mode the system will automatically switch between day lunch and night modes using the service mode settings in the 4 58 system Operation Only the attendant has the ability to swap between the service modes e Dial 790 displays the current mode e Dial 791 changes the system into Day mode e Dial 792 changes the system into Night mode e Dial 793 changes the system into time mode to automatically change between modes Notes 1 This feature only works with the attendant extension Telephone Line Flash Description The flash command is used to activate a telephone line feature such as call waiting or three way calling Operation While on a telephone line call 2020 telephone users may press the software button under the word Flash Notes 1 When using an analog Single Line telephone without a Flash key may cause erratic operation 2 Use 790 when programming a button to toggle between day and night modes XBLUE Networks 59 Service Mode JEajJSUCI Telephone Feature Description Table Transfer Description Calls can be transferred from an extension to another destination such as another extension voice mail or an outside number In addition transfers can be blind without announcing the call supervised listening for call supervision
75. on Conference Button Phonebook Button Volume Bar Dial Pad Description Press the transfer button to transfer an intercom or telephone line call to a different extension UCD group or across the voice network Press the redial button and use the down navigation key to scroll down and the center navigation button to dial the desired telephone number Press the hold button to place an intercom or telephone line call on hold If the device is programmed on a button the button will flash slowly Press the message button to access Voice Mail to send or retrieve a voice mail message Use the Conference Button to create a 2 or 3 party conference Press the Phonebook Button to dial or add personal contacts to your phonebook Use the volume bar to increase or decrease the volume of the handset headset and speakerphone whichever is active Also when the phone is ringing you can increase or decrease the ring volume Use the dial pad Numeric Keypad to dial digits XBLUE Networks 13 Package Contents uonepu Ga uong Introduction Button LED Indication Light Bar Blinking Continuously Not Registered with the Gateway O On Steady Speakerphone engaged Microphone is active On Steady Microphone is inactive Headset is disabled On Steady Headset is active Speaker Button Mute Button Headset Button Off Trunk is Idle Steady On Trunk is Active Busy Blinking Slowly Line is on Hold
76. on Number pswd Your extension password Default is 0000 Cancel 25 Ext pswd 21 t4 pswd 0 22 t4 4 pswd 0 23 t pswdt O 4 T 24 t pswd 0 25 t pswd 0 page 43 U CN 1 Outside 2 Both oswd VM Password Outside number Time to wait Cancel AX DY x 1 5 XBLUE Networks 37 Telephone Feature Description Table Feature Programming Sequence Page Call Hold Hold Button page 46 Call Log X2020 only page 46 Call Park Call Park Answer Defined by Numbering Plan The default page 47 is 731 732 733 and 734 Cal Pickup 53 Extension page Call Waiting 98 page 47 Cancel 98 Call Block pa 8 Class of Service Traveling 55 ext pswd page 49 ext extension pswd extension password Conference 3 way Press Hold while on a call Press the down navigation key Make second call Press the Conference button Distinctive Ringing Use Ring Type Admin Menu or Web page 49 Do Not Disturb DND 4 page 50 Cancel 4 Extension Feature Reset 69 Extension or Administrator Pass page 50 word 38 XBLUE Networks Telephone Feature Description Table Feature Programming Sequence Page Feature Button Programming 70 BN FT page 51 Telephone 01 04 Sidecar 05 28 FT Feature Type 00 Null 01 Extension Virtual Number 02 Trunk Number PSTN or SIP Trunk 03 Call Park Dial Code 04 Feature Key Feature Access Code 05 Others such as outside num ber
77. on and you will be prompted to enter your password The default password is four zeros 0000 The voicemail system will prompt you but you may dial the digit you wish when it answers Use the following steps to personalize your greeting and name e Dial 3 e Press 2 to record a new greeting e Record your personalize greeting and then press the key A common greeting will be Hi this is Jonathan am either on my phone or away from my desk Please leave a detailed message and will return your call as soon as can e The message is automatically saved e Press to go back one level e Press 5 to record your name Say only your first and last name and then press the key e Simply hang up the phone and your voicemail is setup and active It is also a good idea to change the mailbox password At default the password is four zeros 0000 and can be changed to any 4 digit sequence from 0000 9999 e After recording your personal greeting and Name e Press 4 to change the mailbox password e Enter the new four digit password e Press 1 to confirm the new telephone number Using your Voice Mailbox Press the message button and enter the default or new password e Press 1 To listen to new voicemail messages e Press 1 To listen to new messages o Press 1 To Save new messages e Press 4 To Delete the playing message e Press 2 To Skip to the next message e Press 3 To delete the playing message e Press 4
78. onald Kilroy 18752250474 0 VIP One the file is ready to be uploaded click on the SW Upgrade tab software Upgrade HTTP Upgrade Software File Browse Update Configuration File Browse Update Backup Private Phonebook File Browse Update e Locate the Public Phonebook File and click on the Browse button e Locate the saved file e Click on the Update button e Click on OK to complete the upload or Cancel to stop the upload e Click on the Phonebook tab and then the Public Page tab If the file format is correct the information will be visible If the numbers are not visible recheck the file format Notes XBLUE Networks 57 Phonebook gt 20 UN A20 SUOUA Telephone Feature Description Table Phone Lock Unlock Description The phone Lock Unlock feature allows you to lock their extension to prevent someone from making unauthorized calls from your extension The phone lock unlock feature does not block intercom or emergency calls it only blocks telephone line PSTN or SIP Trunk calls Operation e To lock the phone dial 97 extension mailbox password e To unlock the phone dial 97 extension mailbox password Notes 1 Locked extensions can only make intercom or emergency calls Plug and Play Description When connecting an 20286 to the H 5 system over the LAN it will automatically authenticate and b
79. only enter 913 then all calls with the area code 913 Kansas will be blocked e Enable Call Block Click on the Check Box to enable all 10 of the call Blocking Entries e Caller Blocking Entry x x 0 9 Enter the telephone numbers that you want to block Remember to use as much of the telephone number as you can Prefix Entry Settings This allows each telephone the ability to evaluate any digits dialed before sending them to the system for processing When a dialed number matches an Entry Pattern the 2028 telephone can be programmed to add digits to the dialed number or replace the dialed digits with a new set of digits Use the drop down menu to select between Disabled add or Replace Disabled _ Add Replace e Prefix Entry x Type x 0 9 Enter the digit or digits that will be evaluated when they are dialed This can be helpful with phones that are in public areas When a number is dialed the 82028 will evaluate the number to see if there is a match one of the Prefix Entry Settings If a match is found it can add a number such as a 1 for a long distance number or replace a number to send it to a remote n 9 system rather than through the PSTN e Prefix Entry x Pattern Enter the numbers to be evaluated before sending the call to the 4 58 system for processing e Prefix Entry x Replace Enter the digits that will replace the dialed digits when a pattern match is found 94 XBLUE
80. oups When an agent logs out they log out of all UCD groups When an agent logs in they log out of all groups There is no visual indication lamp or LCD when an agent is logged off Soe fF Alphanumeric Display Description The ABLUE 20286 telephone comes standard with a graphic LCD display that supports 64 alphanumeric characters Operation N A Notes Automatic Hold Description This feature helps simplify the call handling process by allowing you to answer a call and then press a preprogrammed extension button without pressing the hold button first The answered call will automatically be placed on hold to pickup the held call you just press the hold button or another extension can press the preprogrammed telephone line button Operation This is an automatic feature in the 42020 telephone Notes 1 This will work when you are on a Intercom or telephone line call 2 Automatic Hold can be disabled by the administrator in the 4 58 system It is found in the Programmable Line Key parameter in the Voice gt Phone Section XBLUE Networks 41 Agent Log On Off UCD Group peq e9 Asng Telephone Feature Description Table Busy Callback Description The 42020 supports busy callback to an extension This allows you to dial 6 when you call an extension and get a busy signal Once Busy Callback is activated the called extension will ring your extension when it becomes idle You can also
81. outlet or into the ancillary UPS System Sidecar The Sidecar Electronic Data Module EDM has 24 programmable buttons that allows each user to customize how their telephone will operate Each button on the sidecar and the 4 on the telephone can be programmed with one of the following features 20 XBLUE Networks Setup Connecting the Sidecar Caution Before Connecting the Sidecar to an existing telephone be sure that it is unplugged Failure unplug the telephone will do damage to both the telephone and sidecar and is not covered under warranty e Step 1 Remove the contents from the box e Step 2 Remove the power from the telephone e Step 3 Remove the rubber protector from the pins on the Sidecar e Step 4 Securely connect the Sidecar to the telephone by inserting the pins and aligning the plastic posts e Step 5 Secure the Sidecar to the phone using the supplied screws e Step 6 Plug the network connection into the telephone 5 and then plug it into the AC outlet XBLUE Networks 21 Sidecar Dage bumen Setup Getting Started At default the 2028 is programmed as DHCP Therefore when it located on the same LAN as the 4 30 it will automatically authenticate and be assigned an extension number The extension number can be reassigned to accommodate specific numbering plans using either the telephone or a standard windows Internet browser such as Windows Internet Explorer Programming wit
82. phone Programming 8 Do Not Disturb DND Select Yes to place your telephone into Do Not Disturb If DND Forward is not enabled calls will not be able to be transferred to your extension 9 Call Waiting Select On to enable Call Waiting and Off to disable Call Waiting If Call Waiting is disabled and your extension Is not Busy Call Forwarded your extension will not accept transferred calls 10 Auto Answer Select On to enable auto answer and Off to disable Auto Answer If Auto Answer is enabled all calls intercom and telephone line will be automatically answered Caution Enabling this feature will result in all calls into the system to be automatically be answered by any telephone with Auto Answer enabled 11 Tone Type Unless the telephone is installed in a different country the Tone Type should be set to USA 12 Ping Ping is a troubleshooting tool that is used to locate other devices on a network Enter the IP Address to ping and then press the center navigation Check key Ping Success is seen when the location is successfully pinged Ping Failure will be seen if the location is unsuccessfully pinged 13 Phonebook The phonebook holds up to 200 telephone numbers that can be sorted by Item in the order that the numbers are entered Name Alphabetical by the first name entered Group None Family Friends Colleague or VIP 14 Hotline Hotline sometimes called
83. r navigation key Press back space Backsp to delete the existing number and enter the IP Address of the 4 38 and then press the center navigation key Step 7 Use the down navigation key to locate Outbound Proxy and then press the center navigation key Press the back space Backsp to delete the existing number and enter the IP Address of the 4 58 and then press the center navigation key Step 8 Use the down lt navigation key to locate Registrar Server and then press the center navigation key Press the back space Backsp to delete the existing number and enter the IP Address of the 4 58 and then press the center navigation key Step 9 Use the down lt navigation key to locate Registrar Outbound and then press the center naviga tion key Press the back space Backsp to delete the existing number and enter the IP Address of the H 30 and then press the center navigation key Step 10 Press the left 4 navigation key once and use the down lt navigation key to locate 4 Authenti cation Step 11 Press the center navigation key There are two options Authorized ID and Authorized Password Step 12 Select Authorized ID to enter the new extension number This extension number must be pre programmed into the 4 98 system Step 13 Select Authorized Password to enter the password for the entered extension number Step 14 Press the left 4 navigation key until it asks Do you want to quit P
84. ress the center navigation key and select Yes The telephone will reboot and connect to the 4 38 gateway XBLUE Networks 23 Getting Started Dage bumen Setup Programming with an Internet Browser Use the following steps to change an extension s telephone number connected to the LAN x2020 Configuration GR lt E gt Step 1 On the telephone Press the menu soft button Step 2 Use the down navigation key to locate 6 Info Step 3 Press the center navigation button and then use the down w navigation key to locate IP Address and make a note of the address Step 4 On a computer connected to the same network open an Internet Browser Step 5 Enter the IP address in the address bar and press enter Step 6 Enter Admin as the Login Name and enter the Admin password default 1234 Step 7 Select the SIP tab at the top of the configuration page For LAN programming locate Phone Number Authorized ID and Authorized Password For WAN also locate SIP Proxy Server Outbound Proxy Server Registrar Server and Registrar Outbound Server Step 8 Click Save Settings at the bottom of the page gm v Pager Safety y Tools amp rive X2020 Configuration Line Settings Server Mode 1G6600 x SIP Proxy Server 192 168 10 1 Outbound Proxy Server 192 168 10 1 Server Port 5070 SIP Secondary Proxy Server SIP Surviving Prog Server
85. s SIP Trunks will follow the Outside forwarding Condition This feature will only work with one or more SIP Trunks SOON NY Call Forking requires one or more SIP Trunks XBLUE Networks 81 Phone aUOU d Web Programming Alarm Clock Settings Alarm Play Time Min This is the amount of time that an alarm will play once the alarm time has been reached Alarm Sleep Time Min This is the Snooze time the amount of time that will pass when the user presses the sleep soft button in the display Alarm Repeat Times Select the number of times that the alarm should repeat Alarm Tone Type Select the alarm tone that will be heard when the alarm is activated Enable Alarm 1 Click on the check box to enable the alarm Start Time Alarm 1 Enter the alarm start time in HH MM in 24 hour format Enter the hour 00 23 and minutes 00 59 The time 4 00 pm will be entered as 16 00 5 00pm will be entered as 17 00 Play Type Alarm 1 Select Once to play the alarm once or always to play the alarm every time the time matches the Alarm Start Time Prompt Alarm 1 Enable Alarm 2 Click on the check box to enable the alarm Start Time Alarm 2 Enter the alarm start time in HH MM in 24 hour format Enter the hour 00 23 and minutes 00 59 The time 4 00 pm will be entered as 16 00 5 00pm will be entered as 17 00 Play Type Alarm 2 Select Once to play the alarm once or alwa
86. s products in the United States This algorithm allows us to send communications signals down long expanses of wires with very little distortion Codec G7 11 a law e The a law algorithm is used in many European telecommunications products This algorithm also allows communication signals to be send down long expanses wires with very little distortion but a law does not have as many different frequency ranges that u law so the signal decreases faster over a shorter distance Codec G 726 xx e G 726 is an Adaptive Differential Pulse code Modulation ADPCM protocol that reduces the amount of bandwidth needed by over 50 percent with minimal loss of voice quality This protocol can be used with both u law and a law devices e There are four G 726 protocol or compression rates G 726 40 G 726 32 G 726 24 and G 726 16 The lower the number 40 32 24 16 the higher the compression Thus the lower the bandwidth require ments Therefore G 726 16 has the most compression and G 726 40 has the least 92 XBLUE Networks Web Programming NAT Settings Network Address translation NAT is used to route class A or class B P addresses directly to a device located on a Local Area Network LAN Class C It is not common to use the NAT Settings feature on the telephone e NAT Type The 2020 has four different NAT types STUN SIP Ping Port Mapping and UDP Heartbeat Port Mapping UDF Heartbeat e STUN Simple Traversal of User
87. series of menus There are two different levels of menu General and Administration The General Menu is used when programming basic information for a specific extension The Administration menu is used to program network and account information parameters 5 Call Log Speed Dial Ring Type Volume Time Zone Info Reference only Call Forward DND Call Waiting Auto Answer Tone Type Ping Phonebook Hotline Call Blocking Admin Admin Menu Access Reset to Default 18 Reboot Select 16 to access the Admin Menu Enter the Admin Password lt 1234 gt 1 Account Network QOS Dial Timeout Language NAT SIP O ka kad kad kad kad ka ka ka 3 Gh U d Y N kad G N gW E N N XBLUE Networks 61 Dage bumen Telephone Programming Getting Started Your telephone will automatically come on line and be operational when connecting 42020 telephones to a Local Area Network behind the 4 58 Gateway You will have to do some programming if you are connecting remotely through a WAN port or if you want to customize your settings Remote Phone When connecting a phone remotely to the 4 58 Gateway you will need some basic networking parameters Before you begin connecting a remote telephone you will need to know FT k Wy The Local Network IP Address es Subnet Mask and Default Gateway Ne e The Target Network s Static IP Address e Your Local Telephone Extension Number The Authorization Password This information
88. t press up to increase or down to decrease the volume of the handset etc Volume Button XBLUE Networks 31 Placing a call Using your Telephone Review Call Records From an idle telephone press the up a navigation key allowing you to review three different call record types Dialed Calls Missed Calls and Received Calls JJ Z D gt O O o UN 1 Dialed Calls These are calls that were dialed from the telephone 2 Missed Calls These are calls that rang at the telephone but was not answered 3 Received Calls These are calls that rang at the telephone and were answered 32 XBLUE Networks Using your Telephone Using your Sidecar If you have a Sidecar also known as a Direct Station Select DSS Console attached to your telephone you have access to twenty four 24 additional programmable buttons At default all 24 buttons are programmed as station appearances known as Busy Lamp Field BLF However these buttons can be customized to allow you to program the features that you use most Each button can be programmed as a Blank button which does nothing an Extension to show when an extension is busy or idle a PSTN or SIP Trunk a Call Park button a Feature button requires the feature code to be entered an Others button which can be a Cellular telephone number or an extension on another system within a voice network a single button DND or a Live Record button to record active con
89. t Inward Dial numbers Requires SIP Trunks will follow the Outside forwarding Condition e No Answer Time sec This is the amount of time that a call will ring at your extension before It is considered a No Answer call At the expiration of this timer the call will be forwarded to the entered destination 80 XBLUE Networks Web Programming DND Call Forwarding Do Not Disturb is a Real Time setting that stops calls from ringing at your extension When DND is enabled calls will be sent directly to the entered DND destination If an extension has DND enabled and DND Call forward is disabled any call transferred to your extension will immediately ring back to the transferring extension In addition a Direct Inward Dial DID call requires a SIP Trunk that is assigned to your extension rings while you are in DND and DND call forward is disabled the call will ring until it is disconnected e DND Call Forwarding Type Select which type of calls to your extension should be forwarded ICM Inter nal Outside telephone line calls or Both When a call rings your extension and matches this entry the call will be forwarded to the entered destination Otherwise it will check the next forwarding condition If no match is found the call will not forward e DND Forward Destination Enter the forward destination This can be another extension voicemail or an external telephone number such as a cell phone Dire
90. ton is allowed to park a call 2 Any extension that dials the park code while a call is in the park location is able to retrieve a call 3 A Call placed into a park location will receive Music on Hold Call Pickup Description This feature allows you to pickup a call that is ringing at another extension Operation While a call is ringing at another extension press the preprogrammed Call Pickup call or dial the call pickup code 53 extension number Notes 1 Call pickup does not work with analog telephones Call Waiting Description Your 42020 SIP telephone can be programmed to receive special alert ring whenever a second call rings at your extension If you would rather not received the special ringing just disable Call Waiting If disabled calls to your extension will receive a busy tone Operation To enable call waiting allows a second call to ring at your extension dial 98 To disable call waiting does not allow a second call to ring at your extension dial 98 Notes 1 This feature is only available for the 42020 SIP telephone XBLUE Networks 47 Call Park Huppojg 120 Telephone Feature Description Table Call Blocking Description The 42020 has the ability to block up to 10 different telephone numbers Operation Using a calls inbound caller ID the 420820 telephone allows you to block up to 10 different telephone numbers each can contain up to 31 digits When using Caller B
91. twork switch 76 XBLUE Networks Web Programming Phone X2020 Configuration Phone Settings Handset Mic 5 7 Handsfree Mic 5 x Headset Mic 15 x Handset Speaker 5 gt Handsfree Speaker 4 xl Headset Speaker 14 x Ring Volume 4 7 Tone Type United States Ring Type lo x Enable Echo Canceller Ei Enable VAD CNG E Enable Silence Suppression E Enable Auto Answer rl Enable DND E Enable CLIP 7 Enable Call Waiting 7 Enable Call Waiting Tone Enable Hold Reminder rj Hold Reminder Time sec 10 10 60 Dial Timeout sec 5 Enable Block Anonymous Call E LCD Backlit Time 10 sec Hotline Delay Time 0 0 8 Hotline Number UU E O Always Call Forwarding 15 Always Call Forwarding Type Both A Always Forward Destination Busy Call Forwarding Busy Call Forwarding Type Both Busy Forward Destination j No Answer Call Forwarding 7 No Answer Call Forwarding Type Both No Answer Forward Destination voicemail No Answer Time sec 15 1 60 DND Call Forwarding DND Call Forwarding Type Both DND Forward Destination voicemail Forking Call Forwarding E Forking Call Forwarding Type Both Forking Forward Destination Cornas Y Forward Alarm Play Time min 1 1 10 Alarm Sleep Time min 3 10 Alarm Repeat Times 1 0 5 Alarm Tone Type 2 Enable Alarm 1 al Start Time Alarm 1 17 213 HH M
92. uage to be used Currently English is the only language supported Time Settings If you are connected to the Internet and have a time server programming into the Time Server parameter on the Network page You may skip the Auto DST Daylight Savings Time Starts on and End on parameters e Auto DST Click the check box to enable automatic Daylight Savings Time e Daylight Savings Time Select to add or subtract 1 hour from the current time e Starts on Enter the date that Daylight Savings Time starts e Ends on Enter the date that Daylight Savings Time ends e Time format Select how you would like to see the time in your display The default is USA Time 12 Hours which shows the date and time in MM DD YY HH MM AM PM settings TABLE 6 4 Setting Display USA Time 12 Hour Default MM DD YY HH MM AM PM USA Time 24 Hour MM DD YY HH MM 1 00 12 00 2 00 14 00 3 00 15 00 etc European Time 24 Hour DD MM YY HH MM 1 00 12 00 2 00 14 00 3 00 15 00 etc European Time 12 Hour DD MM YY HH MM AM PM XBLUE Networks 97 System LU SAS Web Programming e Time Zone Because each telephone can be installed anywhere in the world each telephone should select their own time zone Reboot Phone e Press the reboot button to reboot your telephone This should not change any of your existing program ming Restore to Default e Press the Reset Configuration button to reset only the telephone s conf
93. used for the RTP server Caution Changing this parameter may cause erratic operation Codec Settings A Codec is a coding and decoding protocol that allows two devices to transmit information between them using an agreed upon protocol A commonly used codec is G 711 which has no compression but delivers the best sound reproduction and it also uses the most bandwidth The 2028 telephone can on the fly change codecs to match the other device making it extremely flexible The 4 38 gateway will in descending order try to use the codec that is set to First then Second then Third and so on until a match is found Once a match is found the connection Is established XBLUE Networks 91 SIP dis Web Programming Once the codec Is determined it is important to know how often to send or what size the payload of information should be before it is considered the right size to send G 711 uses a timer how often should the information be sent Therefore both devices know how often to look for more information but neither device knows how much information will be contained in the packet All four G 726 protocols use the packet size rather than the time to transmit Therefore both devices know how much information will be coming but neither knows when to expect the packets Codec G 711 u law e Pronounced Mu Law like new with an M and generally written u law is the algorithm used by telephone communication
94. user name that will be associated with this entry e Phone Number Enter the phone number up to 64 digits e Ring Type There are eleven different ring tones that can be used to differentiate the entered telephone number when it calls into the system e Select the Group that will be associated with the entered telephone number Select between Family Friends Colleague VIP or None Once you are done entering your personal Phonebook click on the SW Upgrade tab to create a backup Click on the Backup Button and save it in a location that is easy to locate when needed Software Upgrade Software File Update Configuration File Private Phonebook File Update 7 Create a backup Public Phonebook File Update Public The Public phonebook gets linked to a CSV file in a centralized location allowing an administrator to update all phones connected to the system with a single file There are several ways to create a CSV file One way Is to use the backup XBLUE Networks 99 Phonebook gt jooq uoyd Web Programming created from the personal phonebook Another way to create the file is using Windows Notepad Once created save it with a name such as Publicohonebook csv and place it in a location that you can easily find The format of this file is very important Name Number Ring Group Anne Sweeney 1924020842 0 family Alan Booker 769011 0 Friends Bob Smith 12122641501 0 Colleague Donald
95. versations Programming Your Sidecar Telephone Programming Programming the buttons on the sidecar can be done using the telephone and dialing specific codes or it can be done using an Internet Web Browser which you may find easier such as Internet Explorer y 42 gt Log Programming the Sidecar can be done using the telephone or through an Internet Browser e Dial 70 BN FT e BN the button to be programmed e 01 04 on the telephone e 05 28 on the DSS Sidecar Console e FT the numeric value for the next 6 feature types e 00 Blank button e 1 Extension can be a physical LAN or a Virtual Extension e 02 Trunk can be either a PSTN or SIP Trunk or Trunk Group e 03 Call Park enter the call park dial code e 04 Feature Key enter the feature code such as 91 Agent log on e 05 Others such as a speed dial number or a specific outside number e 06 Do Not Disturb No need to enter 4 only if enabled by the administrator e 07 Live Record e 08 Virtual Mailbox XBLUE Networks 33 Using your Sidecar Using your Telephone Web Browser Programming Enter the IP address of the telephone and select EDM to program the buttons on the sidecar JEdISPIS INOA HuIsN X2020 Configuration Kr Y 1 mh y Dage v Safetyy Tools amp blue crab blue X2020 Configuration Edm Settings Left Key 1 Type Extension Number Left Key 1 Number 101 Left Key 2 Type Extension Number
96. wing a New Message 4 gt Save Fa gt Delete Message 61 gt Previous Menu 4 gt Forward Message 1 gt Distribution List 1 2 gt Distribution List 2 3 gt Distribution List 3 10 gt All Mailboxes gt Previous Menu XBLUE Networks 104 A Agent Log On Off 35 UCD 41 Alarm Clock 82 Alphanumeric Display 35 41 Always Call Forward 80 Auto Attendant 101 Automatic Hold 35 41 B Busy Call Forward 80 Busy Callback 42 C Cable Category 5 9 Category 6 9 Call Blocking 38 48 Call Forking 35 42 Call Forward 43 Busy 36 Direct 35 DND 36 External 37 Follow Me 37 No Answer 36 Remote 37 Call Hold 38 46 Call Log 38 46 Call Park 38 47 Call Park Answer 38 Call Pickup 38 47 Call Waiting 38 47 Class of Service Traveling 38 49 Codec G 711 u law 92 Codec G 726 xx 92 Codec G7 11 a law 92 Common Voicemail Greeting 102 Conference 3 Way 38 48 D Default Gateway 75 DHCP 75 Distinctive Ringing 38 49 DND Call Forward 81 Do Not Disturb DND 38 50 E Extension Feature Reset 38 39 50 External Call Forward 37 F Feature Button Flexible Button Programming 39 51 Feature Button Reset 39 53 Forking Call Forward 81 Forwarding Settings 80 H Hold Reminder 53 Hot Keypad 27 I Information Line 1 Status 74 Network Information 74 Product Information 74 Information Page 74 Interactive Buttons 53 Internet Browser 73 Internet Protocol 9 IP 9 IP Address 75 L LAN 9 LCD interactive 39 Line Keys
97. y 3 Handsfree Speaker This is the handsfree speakerphone volume that you will hear while using the speakerphone Select between zero 0 bars for no volume and nine 9 bars for loud volume Use the Arrow up to increase and the arrow down to decrease the volume Press the center navigation key to save the entry 4 Headset Speaker This is the headset volume that you will hear while on your headset Your headset also may have a volume adjustment Select between zero 0 bars for no volume and nine 9 bars for loud volume Use the Arrow up to increase and the arrow down to decrease the volume Press the center navigation key to save the entry XBLUE Networks 65 2 Speed Dialing QUOZ SWI S Telephone Programming 5 Time Zone Select Time zone to adjust the time in your display You will select the GMT offset which is the time in Greenwich England plus or minus your distance away The Eastern Time Zone of the United States for example is GMT 05 00 Central time is GMT 06 00 etc 6 Info There are eight reference only parameters that are visible but not changeable in the Info menu e Model Name X 2020 e Firmware Number V0 x x x x e MAC Address 00 19 15 xx xx xx e Network Type DHCP Static IP e P Address 192 168 10 x e Subnet Mask 255 255 255 0 e Default Gateway 192 168 10 1 e DSN Server 192 168 10 1 7 Call Forward At default each telephone is automatically forwar
98. you and the other two parties will be joined in a single conversation Notes This feature is accessed through the menu on the LCD Display 48 XBLUE Networks Telephone Feature Description Table Class of Service Traveling Description This feature allows you to roam from one extension to another while retaining your dialing privileges regardless of the telephone s programmed Class of Service Operation When making a call from a telephone with a more restrictive class of service enter 55 your extension number your voicemail password Default is 0000 and then place your call This extension retains your Class of Service for one minute after you have disconnected the call Notes Distinctive Ringing Description At default all of the 2028 extensions ring in the same way However you can select from eleven 11 different ring tones making it easier to determine when your telephone is ringing In addition each telephone line PSTN or SIP trunk can be programmed with a Distinctive Ring tone making it easier to determine which line Is ringing Operation This can be programmed using the telephone menu or using a standard Internet Web Browser Notes 1 In the event that both a telephone line and a telephone is set to have a Distinctive ring the telephone line ring assignment takes precedence Priority of Distinctive ringing Caller ID Ring type is referenced first Telephone line ringing is referenced se
99. ys to play the alarm every time the time matches the Alarm Start Time Prompt Alarm 2 Enable Alarm 3 Click on the check box to enable the alarm Start Time Alarm 3 Enter the alarm start time in HH MM in 24 hour format Enter the hour 00 23 and minutes 00 59 The time 4 00 pm will be entered as 16 00 5 00pm will be entered as 17 00 Play Type Alarm 3 Select Once to play the alarm once or always to play the alarm every time the time matches the Alarm Start Time Prompt Alarm 3 82 XBLUE Networks Web Programming Speed Dialing Settings Your telephone has ten 10 personal speed bins for commonly dialed numbers each that can hold 31 digits To access the numbers go off hook or press the speaker button and then press the soft button under the word SPD from an idle telephone press the down lt navigation button Select the Speed Dialing Entry 0 9 Line Keys Each 42020 telephone has four 4 line keys each that can be programmed as None giving the key no action Extension Number Trunk Number Park Number Feature Code Do Not Disturb Voice Recording Virtual Mailbox or Others At default each button is programmed with one of the first four 4 PSTN lines This can easily be changed using the Drop Down Menu where you can select the feature will be programmed on the button Trunk Number Extension Number Trunk Number Park Number Feature Code Do

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