USER MANUAL Reply
Contents
1. 1 2 Applications Advantages Many meeting and learning venues require a mechanism for audience interaction Moreover many seek a method of automating surveys and grading activities Reply meets the need for such an interactive tool bringing everyone together and instantly allowing measurement of interest understanding and involvement gt Audience members can participate from their seat and personally indicate their opinions ideas and knowledge gt Results of the interaction are immediately available and their display offers presenters a valuable insight into the opinion and comprehension level of audience members gt System setup typically involves handing a Keypad to every participant and connecting the Base Station to a computer No Keypad wires or cabling need be installed prior to use This allows fast reliable safe and attractive installation realgzwa WI 1 3 RF Communication The Keypads communicate with the Base Station using wireless Radio Frequency RF technologies The patented proprietary design has been rigorously tested and optimized for reliability and collection speed 1 4 Technology Leadership Patent Protection and Certification Fleetwood Group Inc maintains a leadership position in wireless development of audience response solutions United States Patents 5 093 786 Re 35 449 and other patents reflect the commitment to wireless technology leadership and the unique position that2. FLEETWOOD ilre Effet pete fect Peng reo fres pp gt USER MANUAL Reply Applies To e Keypad Model CRS5200 FLEETWOOD Copyright 2005 2008 Fleetwood Group Inc Electronics Division All rights reserved Licensed software products are owned by Fleetwood Group Inc or its suppliers and are protected by United States copyright laws and international treaty provisions Fleetwood Group Inc products are covered by U S and foreign patents issued and pending Information in this publication supersedes that in all previously published material Specifications and pricing are subject to change without notice Printed in the U S A Fleetwood Group Inc Electronics Division 11832 James St Holland Michigan 49424 www fleetwoodgroup com www replysystems com Sales 1 800 257 6390 Technical Service 1 888 GO REPLY 467 3759 Reply is a registered trademark of Fleetwood Group Inc Other trademarks contained herein are the property of their respective holders Revision History Rev Date Description A 07 19 07 Original 04 02 08 Remove old driver install 04 29 08 Updated Format and Certification Info ER Table of Contents KO REPLY VANN 1 LENTRODUCION eee 1 1 2 APPLICATIONS ADVANTAGE ia 1 1 3 RE COMMUNICA TION od 1 1 4 TECHNOLOGY LEADERSHIP PATENT PROTECTION AND CERTIFICATION ccccccsscccsecccecceeececssssensceessseuessesness l 1 5 OTHER FLEETWOOD GROUP INC PRODUCTS ada
3. to obtain a Return Material Authorization RMA number prior to shipping the product back to the factory 2 The owner will send the defective component via prepaid freight to Fleetwood Group Inc Electronics Division Product Service Coordinator RMA 11832 James Street Holland MI 49424 3 Ifthe factory determines the defect is due to negligence or oversight on the part of the owner the owner will be invoiced for the cost of the repair ER 11 0 FCC IC and EU Compliance Information CRS5200 Reply Keypad Responsible Party Pertaining to the Declaration of Conformity Fleetwood Group Inc 11832 James Street Holland MI 49424 Attn Product Service Coordinator Phone 888 467 3759 11 1 Standards and Guidelines This device complies with the following European Directives and USA Canada Regulations gt Directive 1999 5 EC on radio equipment and telecommunication terminal equipment and the mutual recognition of their conformity LVD 73 23 EEC EMC 89 366 EEC The USA Federal Communications Commission FCC Rules and Regulations Industry Canada Rules and Regulations VV Y This device complies with the following national and international standards ETSI EN 300 328 2004 ETSI EN 489 1 2 3 2003 EN55022 1998 EN55024 1998 w A1 2000 A2 2003 EN60590 2000 VNVNNN 11 2 FCC IC Compliance This device complies with Part 15 of the FCC Rules and RSS 210 of the Industry Canada Rules Operation 1s subject to the following t
4. needs replacement This causes the LED indicator to flash at a high rate several times per second when the battery is getting low and should be replaced There will however still be several hours of usage left in the battery allowing use of the keypad until the meeting 1s completed 4 1 Softkeys CRS5200 Softkeys A new feature for the CRS5200 keypad is the addition of 3 Softkeys If enabled these keys can be used as 3 extra general purpose response buttons for non numeric responses 4 2 Change Check Keypad Address d 300 Model CRS5200 keypads have a mode that allows the user to change or recall the current keypad address There are two methods for accessing this mode gt Enter code 951 See Appendix A for how to enter 9XX codes gt Press and hold Clr and press 1 Then release both keys This feature may be disabled from a previous base command If it is disabled use the 951 code listed above Once one of the above actions has been performed the two lower horizontal segments will light on the keypad At this point you have 5 seconds to do one of the following actions gt To recall the current address press the key The address will blink out on the display 001 250 gt To set a new address simply type in the new 3 digit address i e 0 0 1 address 1 and 2 5 0 address 250 If the address was changed the keypad will use this new address on the next
5. Display a secure character instead of the key that was pressed The actual key pressed will still be sent MET 920 Disablepostacknowledge gt 921 929 Enable post acknowledge for1 9seconds 930 Disable the key S 931 Enable the key S 940 Disable sending low battery message gs ME 953 960 sto Enable sending low battery message A is sent after each resp ispla pad s 6 digit serial number in Hex 970 983 Disable key lockout Any key can be pressed at any time _ me Enable key lockout Only the first key is accepted until an 984 acknowledge is received Option Commands default ue 7 0 Keypad Battery Replacement Each keypad is powered from 2 x AA batteries Fleetwood recommends using alkaline batteries Rechargeable NiCad batteries will work but may need to be replaced more frequently In order to recharge NiCad batteries a third party charger must be used since the keypads are not rechargeable One fresh set of alkaline batteries can last for up to 150 hours of use 8 0 Software Off the shelf software packages are available for Reply These packages are available through Fleetwood s network of qualified dealer developers Most Reply compliant software applications require the Windows operating system trademark Microsoft Corporation Contact Fleetwood for details on the software applications that are certified for use with Reply p
6. in size Despite a robust communication system walls and some other 2 4 GHz devices can moderately to severely limit the system s overall performance If coverage of a larger area IS necessary elevation of the Base Station or centering in room can usually improve the reception of the keypad signals NOTE Due to the properties of signals operating at 2 4 GHz Fleetwood does not recommend placing any walls between the base station and the keypads The material in a wall tends to absorb the RF signal and some reduced performance might be observed 4 0 How to Use the CRS5200 Figure 3 CRS5200 Keypad After the Base Station 1s turned on pass out the keypads to the meeting participants and demonstrate how the keypad works Ask each person to press a numeric key on his or her keypad and observe what happens When a key on the keypad is pressed a single digit display will indicate which key was activated The digit keys 1 through 10 are used to enter numeric responses including multiple choice questions A through E or yes no answers into keypad memory The key must be released to allow the next key press to occur Entries are transmitted to the Base Station which is then transmitted to the computer via the provided serial cabling As keys are pressed the digits are echoed on the seven segment display SSD During normal operation the displayed digit will go out within 3 seconds This indicates to the user that the Base Station
7. keypress ue 4 3 Change Check Keypad Channel Number 0 0090 The CRS5200 keypads contain a mode that allows the user to recall or change the current channel There are two different methods of accessing this mode gt Enter code 973 See Appendix A for how to enter 9XX codes gt Press and hold Clr and press 2 Then release both keys This feature may be disabled from a previous base command If it is disabled use the 973 code listed above Once one of the above actions has been performed the two lower horizontal segments will light on the keypad At this point you have 5 seconds to do one of the following actions gt To recall the current channel press the key The channel will blink out on the display 01 15 gt To set a new channel simply type in the new 2 digit address i e Q 1 channel 1 and 1 5 channel 15 If the channel was changed the keypad will use this new channel on the next keypress FLEETWOOD 5 0 5 1 Keypad Option Commands M D x x Entering option commands is identical to entering a new Channel Number All option commands start with the digit 9 See Table 1 for the list of available options Also listed in Appendix A For a more descriptive explanation of these Option Commands please call Fleetwood Product Service 888 467 3759 6 0 Option Command Table Code Description Display the key that was pressed
8. l 2 0 PRINCIPLES OF OPERA TION 00eeeee0se00c0000000000000000000000000000000000000a00000000eooeosaooseooesosaeoeooeeooeeoaeoseeoseooaeooeooooosoeoso 2 3 0 SYSTEM DESCRIPTION AND SETUP iii kisaak sko ses ksknonosas dou as dsoksondkkasosde v s coda anaconda at as k odds seab sosskd son 2 LO 2 3 2 PLACEMENT OF THE REPLY lis 2 4 0 HOW TO USE THE CRS5200 e0eeeeeosseoseooseooeooaeooceooeooeeoeceoeeooeeoeeooeeoseooeeooeeoseooaeooeeooeoseooeeeoeeooeeoeeeoeeosoooeeooeeosoosoeoso 3 NT NN 4 4 2 CHANGE CHECK KEYPAD ADDRESS ossrorvnernnennnnnnnnsnsnsnrsnennnsnnnnsnnnnesnnensnsnnensnersasnnerenensnennenrnennnernerreennsnnerneennensnsnnnenn 4 4 3 CHANGE CHECK KEYPAD CHANNEL NUMBER cssccsccecccccceccceccesccesceeccuccescacccesceeccusseeseuescaecceseeeceusceuseecenscansens 5 SN 6 SJ KEYPAD OPTION COMMAND Sonia 6 6 0 OPTION COMMAND TABLE isens eden 6 7 0 KEYPAD BATTERY REPLACEMENT ccccccccccsccccccccccccccccccccccccccccccccccccccccscccccccccccccccccccccccccccccccsccsccces 7 SVETTE id 7 9 0 ACCESSORIES eseessesecsccscsscsecsecsesecsecsessesecsescesecsessescesecsescescesecsescesecseseesecsecsesecseosecscsecsecsesscsecsecsessesessesecsesseseesessese 7 10 0 LIMITED PRODUCT WARRANTY seseesecsecsessccccsccseccesecsecsesccseccescesecsecseseeseeseosesecsecseseeseoseseesecsessesecsecsesseseese 8 11 0 FCC IC AND EU COMPLIANCE INFORMATION eesseososeseseseseeesnennsenenesesssensnsenesesesenensenssenessensnseneseseseeensee 9 11
9. 1 STANDARDS AND GUIDELINES esrevnernesnenernennennenssnennensrnnnnsnnennnnsnnennennnnernennennenernennennenennennennsnennennennnnnnnennennenennennenee 9 VUNNET 9 VUNNET ocioso 9 12 0 TECHNICAL SPECIFICATIONS 2 cccccccccccccccccccccccccccccccccccccccccccscccccccccccccccccccccccccccccccccccsccccccccccecess 10 AA lai na 10 13 0 TROUBLESHOOTING PROCEDURES cccccccccccccccccccccccccccccscccccccccccccccccccccccccccccccccccsccccccscccecess 11 111 1 0 Reply Systems 1 1 Introduction This product consists of wireless RF keypads and a Base Station The system is generally used to record answers to multiple choice questions as part of a classroom presentation decision making session focus group or videoconference It offers methods for collecting and immediately reporting group response data Reply systems have been available for several years and have been sold in over 50 countries worldwide Reply is a cordless handheld response system that provides numeric data interaction for meeting or learning environments Keypad responses are transmitted to the Base Station which processes and delivers the information to the attached computer Application software operates the Base Station and controls its associated Keypads While the system s hardware may offer powerful features application software is the essential ingredient in applying the technology to generate useful results
10. Fleetwood Group Inc brings to the market Additional United States and foreign patents are pending Fleetwood Group Inc also maintains a commitment to complying with the United States Federal Communications Commission and various foreign regulatory requirements Others are continuously being added Please contact your reseller or Fleetwood Group Inc for more information on certification 1 5 Other Fleetwood Group Inc Products Fleetwood Group Inc is a manufacturer of quality electronic products that are sold through a worldwide reseller network All Reply products are designed and manufactured in Holland Michigan For more information on these products or our customization capability please visit our website at www replysystems com FLEETWOOD 2 0 Principles of Operation This Reply System uses the latest in 2 4 GHz wireless technology to turn any meeting into a dynamic interactive experience for each participant without having to deal with a nightmare of cables and connectors Fleetwood is unique in the marketplace with its patented technology to provide a two way link with the keypads This design ensures that no responses are missed by requiring a keypad to retransmit the user s response until it is properly received by the Base Station The design also allows the system to refuse to acknowledge any invalid entries This is clearly superior to other technologies using one way radio or infrared which do no
11. base unit on the same Base ID WiFi RF Interference Other Interference Multiple Base Stations are too close Power level setting too low Interference Base ID in the keypad and base are not matched regla IRechargeable batteries offer the ability or reuse but may have a shorter run time than alkaline batteries Pull the batteries out and check the orientation symbols in the bottom of the battery cavity Replace the batteries Do not place the base inside cabinets Place the base away from other electronic devices such as TV s DVD VCR players and similar Check that the bases covering an area are not on the same Base ID Verify the WiFi avoidance settings are set correctly in the software See your network administrator for channel settings Always physically separate other radio devices by at least 10 3 m This includes WiFi Bluetooth ZigBee and other similar devices Keep base stations separated and do not stack units Check that the power level setting of the system is appropriate for the range trying to be achieved Some countries have restrictions as to the power level setting allowed See Section 11 0 See Poor RF Performance Change either the keypad or base so they match 11
12. has accepted the entry and the hardware 1s operational If the light blinks and comes back on this means that the Base Station addressed the keypad but was not able to accept the entry This could mean one of a few things gt An invalid choice was made Some software packages use a key masking function that rejects entries from certain keys For example keys 3 9 and 0 may be marked as invalid answers and keys 1 2 as valid answers to a Yes No question The participant should press the Clear key and enter a new valid answer To clear a response the CLEAR key must be pressed and released before the Reply Base Station receives the keypad transmission Depending on the number of keypads being scanned this may take 0 5 second lt 50 keypads to 2 5 seconds gt 200 keypads While the Clear key 1s depressed the keypad will display the letter C on the SSD FLEETWOOD Figure 1 A gt The keypad is out of range of the Base Station Try moving the keypad closer to the base An out of range keypad s LED indicator will wink approximately every 2 5 seconds with 250 keypads polling gt If the LED indicator on one keypad stays on and never blinks while other keypads are working check the address and channel of the keypad If everything appears to be set correctly then the pad might need factory repair There is also a low battery detect circuit built into the keypad to notify the user when the battery 1s getting low and
13. roducts 9 0 Accessories Call Fleetwood or an authorized dealer for information on available storage shipping cases extra cables or power supply kits FLEETWOOD 10 0 Limited Product Warranty Fleetwood Group Inc warrants its Reply Wireless Response System components for a period of 24 months from the date of manufacture for any material or workmanship defect in the product This warranty does not extend to batteries or any product component which has been subjected to misuse neglect accidental breakage improper installation use outside of present guidelines or alteration outside of our factory Reply Base Stations and Keypads use internal antennas built directly on the printed circuit board Modifying the antennas in any way will result in reduced range and will void the warranty There are no user serviceable parts inside Reply Base Stations or Keypads Fleetwood Group Inc agrees to remedy at the factory any product defect or at its discretion replace any component or part of the product provided the owner complies with the following procedures 1 The owner is to determine that the problem is not the battery or a faulty or improper connection with the personal computer or power source The owner will contact our Product Service Coordinator during standard hours Monday through Thursday 7 00 AM to 3 30 PM and Friday 6 00 AM to 12 00 PM Eastern Standard Time at 1 888 GO REPLY 467 3759 or www replysystems com rma
14. t provide acknowledgment to the keypad when its entry is received and do not have any way of rejecting invalid entries ko a so lt ZON ZON ZON 000 000 000 DEI Da D D DEI 04 000 DAF 000 000 000 000 005 0065 005 Figure 1 System Diagram The Base Station is the control center for the system and operates according to commands issued by the application software The Base Station can be set to any of the 15 available channels through the software Each Base Station can process responses from up to 250 keypads A radio frequency packet is continuously sent out by the base station when the unit is powered on Each base stations packet can only be received by keypads that have been set to the same channel 3 0 System Description and Setup 3 1 Room Layout a Base Computer Station Projector HJHH GEHI IDD GEER EEE JE pul LIE LEG GOL Lau JET Lu JE lle man EE ed LEG EE La Figure 2 Typical Room Layout 3 2 Placement of the Reply System The Base Station can be located anywhere in the area where the keypads are to be used The CRS5200 can operate in a room up to 450 x 450 140m x 140m
15. wo conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device The user is cautioned that changes or modifications to the device that are not approved by the manufacturer could void the user s authority to operate the device 11 3 EU Compliance This device is a 2 4 GHz low power response system controller intended for residential and commercial use in all EU and EFTA member states FLEETWOOD Notice The base and keypad units may be susceptible to Electrostatic Discharge ESD and other similar fast transient events causing system interruption Should system interruption occur reboot computer reset base unit by disconnecting and reconnecting USB cable and push any key on keypads which have powered down 12 0 Technical Specifications 12 1 Keypad Enclosure igh Thickness Weight Wp With Batteries Without Batteries Symbol Parameter Low Voltage Warning flashing icon Low Voltage Shutdown Min 2 2 10 13 0 Troubleshooting Procedures ISSUE POSSIBLE CAUSE SOLUTION Keypad Battery Life is short Keypad does not turn on Poor RF Performance Short range with keypads Keypad vote not sending Non alkaline batteries were used Batteries may be inserted backwards Batteries are dead Base not in open area Base located too close to other electronic equipment More than one
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