M360 User Manual rev. 03.10
Contents
1. 6 30 2009 J K Conant A c Listening Once a file is open in MScript360 click the listen to sound bar to load the original audio file d Delete By default this option is disabled However it is available should our end users have a desire to delete no dictation or cut dictation or similar notes e Edit There are several editing options i Edit a single note in full screen mode thus hiding all toolbars for the largest text view ii Edit one or more notes by selecting select item s Use the green arrows to move back or forward while editing reviewing digitally signing When digitally signing in this edit mode the quick sign button will automatically sign the note then close the note place the note back into retrieve and update the status to signed iii Edit one or more notes in annotation mode This mode includes a left side bar where the viewer may add notes about the patient transcript for others to view iv Edit the description of a note by selecting item description Item description will also display the details of any note including the time and date the audio file was entered into the system the time and date it was returned into the retrieve queue and more f Printing One or more notes may be selected for printing Click the box to the left of the header track to select all Click print g Archive Once the notes have been workflowed archive2. Print your notes If you wish to Print the cover sheet click on the cover sheet to activate this window then press ctrl p on your keyboard to print it Note if you receive a message typed in red that a note was not printed successfully please try again to print this note when this batch is done This message notification is to inform you that the word document has not yet been converted to a PDF for printing Hand deliver the notes to the Dictating User upon return Log in to Edit the notes Follow steps 2 and 3 to Filter again and select the items to open Click Edit on the blue menu bar click Selected Items Edit each note as you would with any word processing software when done with each note click Close on the blue menu bar Click OK to save overwrite your changes The changes have now been saved After all notes are edited the Administrator can now Print and Archive this batch of notes Select the notes you wish to Print by following steps 2 and 3 Follow step 4 to print your notes a second time You may choose not to place a check mark on all notes but only the ones needing printing a second time after they were edited 10 When printing is complete the next step is to Archive them Select the notes you wish to archive by following steps 2 and 3 above Next click Tools on the blue menu bar and Send to Archive Use the Archives tab below the table to review notes in Archives Archives is your virtual online storage cabinet You w
3. this document You may not see all of the icons you see here when logged in Many features are per user such as our delete button and assign contacts and owners options MScript360 is used in some facilities as a full featured EMR thus options such as appointments and Intramail may never need to be utilized by clinics hospitals with their own Health Information Systems Page 5 Most commonly used features available in the MScript360 Retrieve Queue a Filtering This enables the user to view notes that meet specific criteria For example filter by owner to open files only for that owner filter by status to open files that are only new or that are only signed filter by a patient name to view only one patient s note This filtering takes only a moment yet allows the user to work more efficiently by displaying only notes that need immediate attention CO tec Category Item Type Descrpton Ay 2 05 Oner ky Stans hy b Sharing Only one note may be shared ata time Select the note you wish to share click the person icon below Select a contact or create a new contact An email will be sent to this contact to inform there is a note for their review New contacts will receive email instructions on how to create an MScript360 account This is a secure and efficient means to share patient information You may share with other physicians or patients R575167 Office Doc Tran Patient Fake 063020
4. to enter an online MScript 360 meeting with a RezZiliant technician You must be invited into a meeting by a RezZiliant ooo technician 7 2 Click Contact Us to view RezZiliant s Internet Action contact page ibang anaes 3 Click User Manual to download copies of the page Lof 1 i al 1 latest MScript360 manuals Drag a column header here to group by 1 User Manual aan ran Page 4 Retrieve 1 Click Workflow to open the retrieve window The light blue bottom tab informs which page of the Workflow queue the user is on Retrieve is the default tab Other pages of Workflow include Archives Upload and Search Workflow ami a chau Cc a Refresh Edit Print View Delete Fax Item Tools Assign Contact Contact Image Assign Ovmer 5 items available for Robert Fisherman MD to review LY ee ee ee es e S o a we E R568240 Offce Doc Transcribed Tyler Robin 3 12 2009 Steve Banks New ASE EDAT i 4 L 4 t 4 ls R568239 Office Doc Transcribed Chase Patricia 3 12 2009 Steve Banks New IntraMail R568130 office Doc Transcribed Jones Tammy 3 6 2009 T steve Banks New g R568129 Office Doc Transcribed Bradly Erica 3 6 2009 Steve Banks New cuevcame O S Workflows MScript360 allows a variety of workflow options The three most common workflows with brief instructions for each are outlined at the beginning of
5. MScript Workflow Type 1 Dictating user reviews edits digitally signs off Fast Most Convenient on new reports Administration prints and archives notes Workflow Type 2 Administration reviews edits notes Common for Dictating Dictating user reviews and digitally signs off Users Who do not Edit Administration prints and archives Workflow Type 3 Administration prints manually Paper System Dictating user edits on paper Administration edits notes prints and archives Dictating user manually stamps paper notes Instructions For Workflow 1 Practitioner edits and e signs first 1 2 a Dictating user Logs in Filter by DOS by Owner him herself and by Status New or in progress Filter by clicking on the dropdown arrow to the right of the header you wish to filter pull your mouse down to select your filtered option Place a check mark in the box to the left of the header that reads Track Click Edit on the blue menu bar click Selected Items Edit each note as you would with any word processing software when done with each note click Quick Sign on the blue menu bar Upon clicking Quick Sign the note will automatically e sign it will close and be placed back into the Retrieve it s status will change to signed from it s former Status of new Note we use two types of signature one is placement at the end of the note the second is a point and click with your cursor to decide pl
6. RCH b Search Criteria eerca Ti aan tc earch MScript360 Search I Client Track Number v contains x Smith AND v select what field to search select type of search eater content to search no selection v equals b no selection v equals l Page 11 Status Status of Your Outstanding Dictations Refresh Edit Delete Assign Contact Assign Ovmer ake columns 2 items available for Robert Fisherman MD to review Drag tom a T ji C R568617 Robert Fisherman Waiting to be transc 3 23 2009 R568617 DS23 Rooney Andy MR10 3 23 2009 Normal Pathology Re gt C R568616 Robert Fisherman Waiting to be transc 3 23 2009 R568616 DS23 Rooney Andy MR10 3 23 2009 Normal Pathology Re D Use the speaker at the end of each row to listen to a file that has not yet been returned to your retrieve TIP You may change the priority setting of an audio file in this window By updating the priority to HIGH the audio file track number will push itself to the top of the transcription queues TIP IF YOU DO NOT SEE THE SPEAKER AT THE END OF YOUR ROW MAKE THE COLUMN S THAT YOUR FACILITY IS NOT USING SMALLER UNTIL YOU DO SEE THE SPEAKER Similar to shrinking a column in excel Page 12 Sending a File Back to the MT Open any file from archives or retrieve click Re
7. acement on the note our default is placement at the end of the note If you do not wish to sign a note at this time click Close on the blue menu bar Click OK to save your changes overwrite your original note The note will remain as Status in progress thus allowing you to return to it later If left unsigned it s status will have changed from new to in progress thus informing the Dictating User it is still available for signing Once a note is e signed the Administrator can now print and Archive the note based on it s Status signed The Administrator logs in The Administrator selects the notes to Print by following steps 2 and 3 above Although the Administrator will Filter by Status signed and perhaps by owner See tips in Retrieve on Page 5 of the manual for more features See 3 above to select files to Print Click Print on the blue menu bar You will receive a cover sheet Also a PDF will open which will enable you to print if the PDF window does not appear have your IT staff check for popup blockers typically on Yahoo and or Google toolbars Click the Printer icon on the PDF to print your notes If you wish to Print the cover sheet click on the cover sheet to activate this window then press ctrl p on your keyboard to print it Note if you receive a message typed in red that a note was not printed successfully please try again to print this note when this batch is done This message no
8. ill forever be able to look up notes in Archives based on the Date Range See page 6 in the manual for more information about Archives MScript User Manual The most up to date user manual is located in the MScript360 application Click help on the left navigation bar click M360 manual Contact Info RezZiliant Inc 108 Bank Street Waterbury CT 06702 Phone 203 755 5454 Transcription Info Fax Line 203 755 1180 Business Fax Line 203 755 5454 Technical Support Email tsupport rezziliant com Table of Contents Adjust your screen size to fit your cCoMputeT s ss essessresrrserrssresrrssnrnrnnsnrnsnnsnnnsneennnns 1 Upload using a digital reCOrder c cesscssssssesecsessseseesssesessessseeeesesesesneneseeeeeeieaseneaeaeenseaeass 2 Trouble shooting upload with digital recorder ss ssssssssssssssssessnessnessnessressnessnessnessnees 2 Upload using RezZiliant s proprietary IVR SyStemM s ssessssssresrresressnrerresreernrsrees 3 BUN els ener et ee E E ee E eee T 3 Features in the Retrieve Queue sssscscscsssssssesssessssssssesssesesenesseseseseseseserarararaesesesesesesess 4 Tips OR the Retrieve QUC UCase tence ein nie earn 5 PCV CS OC UG ea E E 6 MET Se NC INS SC E E 7 co 2 6 AE E near E E E EA E eee 8 Listen to an Audio File before it has been transcribed 11 STAT REPO VA TIN eerie a a EA E 11 Status Live Work in Progress View s ssssssssssssressnserresreosnssnennnsnnnnsnnonnssnrennnsnnnnnnsnnnnn
9. m you that the word document has not yet been converted to a PDF for printing 10 When printing is complete the next step is to archive the notes Select the notes you wish to archive by following steps 2 and 3 above Next click Tools on the blue menu bar and click Send to Archive Use the Archives tab below the table to review notes in Archives Archives is your virtual online storage cabinet You will forever be able to look up notes in Archives based on the Date Range See page 6 of the manual for more about Archives Instructions for Workflow 3 Staff Prints for Paper Edit Pen Ink Stamp Signature 1 2 A 8 J Administrator Logs in Filter by DOS by Owner by Status or any combination that will help you with your workflow Filter by clicking on the dropdown arrow to the right of the header you wish to filter pull your mouse down to select your filtered option See pages 4 and 5 in the manual for more information on the Retrieve Itis wise to filter by Status new at this point so as not to copies of notes you ve already placed on the Dictating User s desk for review Place a check mark in the box to the left of the header that reads Track Click Print on the blue menu bar You will receive a cover sheet and a PDF will open which will enable you to print if the PDF window does not appear have your IT staff check for popup blockers typically on Yahoo or Google toolbars Click the printer icon on the PDF to
10. owing steps 2 and 3 above When each note is open he she will click Quick Sign on the blue menu bar Upon clicking Quick Sign the note will automatically e sign close and it s status will change from in progress to signed Note we use two types of signature one is placement at the end of the note the second is a point and click with your cursor to decide placement on the note default e sign is placement at the end of the note Please contact us if you wish to have this changed Once a note is signed the Administrator can now Print and Archive the note Select the notes you wish to Print by following steps 2 and 3 above You can of course print one at a time instead of batch printing Tip if you click on the header that reads Description you will sort your list alphabetically from A Z click again it will sort from Z A Click Print on the blue menu bar You will receive a cover sheet and a PDF will open which will enable you to Print if the PDF window does not appear have your IT staff check for popup blockers typically on Yahoo or Google toolbars Click the printer icon on the PDF to Print your notes If you wish to Print the cover sheet click on the cover sheet to activate this window then press ctrl p on your keyboard to print it Note if you receive a message typed in red that a note was not printed successfully please try again to print this note when this batch is done This message notification is to infor
11. password at anytime under Manage My Settings You will be forced to change your password after a certain number of uses average 3 months of daily use Simply follow the instructions on the screen to adhere to this new security feature Email tsupport rezziliant com should you have any difficulty updating your password
12. r note back to retrieve for editing and then Archive it again Otherwise open a document in Archive for edit upon close if you select to save your changes you will create a revision Your audio file will be attached to all original Archived documents AND all revisions Audio and text are stored in our Cisco powered Datacenter For more information about our datacenter including its security features visit www rezziliant com and click on Datacenter information Page 8 Search From Workflow open the Search tool lower tab MScript 360 How to Search Step One f wonton RO OT Refresh Edit Print View Fax Item Tools Assign Contact Contact Image Assign Ovmer 0 items available for r Alice B Licursi to review nd No data to display MScript 360 How to Search Step Two LL RE ET Search Now Edit Print View Fax Item Date Range Tools Assign Contact Contact Image DOCUMENT SEARCH Page 9 AFTER CLICKING CRITERIA 1 Fill Out Criteria 2 Click Date Range Select A Date Range Or Type A Custom Range 3 Click Search Now The Important Step Everyone Seems To Miss 4 Click The Results Tab And Scroll Down When Done To Locate Your Files 6 Your Search Criteria Date Range Etc Will Remain Until You Close Out Of The Browser And Log Back In Again MScript 360 How to Search Step Three LL SE OT Edit Print View Fax Item Date Range Tools Assign Contact Contact Image DOCUMENT SEA
13. rder they will appear in this window Close gt Refresh 0 Add location gt Remove location Check All Uncheck All Copy of Fax Report August 2007 xls TI Cony of Fax Report December 2007 xs 1 Click the top box to select all files in all DOZ Copy of Fax Report February 2008 xis BE Copy of Fax Report January 2008 xls folders a Copy p m July y 2 Click the green Next arrow Copy of Fax Repot June 2007 xls j DIZ Copy of Fax Report March 2007 3 Look for the change user button if you CIE Copy of Fax Report May 2007 xs are uploading on behalf of another Copy of Fax Report October 2007 xls f DE ee ee Update date of service if desired on the Dai epot September 200 xls ET Sone eport April 2007 xls calendar Bec ERIE 4 Click the green Next arrow 5 Wait about 10 seconds after the email confirmation message is clicked before unplugging the recorder TIP you may upload one folder or even one file at a time A reason for doing this may be to select a date of service for one set of recordings and a different date of service for a second or third set of recordings Upload Via Rezziliant s Proprietary IVR System Prompts and ID numbers are custom for each client however what remains consistent are the telephone numbers to call Toll Free 800 880 0350 Local 203 841 0350 Online Help Click Help on the left navigation bar i 1 Click Meeting Room
14. s 11 Sending a File Back to MT sieniniai a aa EEE Rea 12 Change a Description LINE scesesseseseseeeeseseeneeeseseseeseseeseseseaseneaeseeneneaeenesaeeteneaeaeeneaees 12 Password Message WiInNdOW cscssscsesssssseseesessesseneseaeeseneseeseneseaseneaeseenseeaesnesaeeseneeaeeneaeas 14 Revision 03 10 mg Page 1 Adjust Your Screen Size to Fit Your Computer 1 Click Utility click Manage click the lower tab option for My Screen 2 Select your computer screen size 3 Click Action Save Current Settings Permanently MScript 360 Page 2 Upload Using Digital Recorder 1 From the Dictations or from the Workflow screen click the lower tab that reads Upload SET Ey ERE RE ET Refresh Edit Assign Contact Assign Ovwmer 2 items available for Robert Fisherman MD to review o R568617 Robert Fisherman Waiting to be transc 3 23 2009 R568617 DS23 Rooney Ar EEZ mamo saeia osaa Ronen a 2 Click this button to launch the upload wizard This download will take longer the first time to download however thereafter it will load quickly Click to launch the MScript360 Upload Wizard Page 3 3 If the recorder is plugged in and you do not see any files click the Add Location option Select from My Computer the E or F drive normal drives for a mass storage device such as a recorder Once this is added if there are recordings on the reco
15. them to remove them from the retrieve queue and make room for the next days batch of new files To archive select one or more notes click Tools select send to archives Page 6 EL SRS CSE ORE OST A Refresh Edit Print View Delete Fax Item Tools Assign Contact Contact Image Assign Ovmer 5 items i able for Robert Fisherman MD to re f J a ype nere anc om lt et SS Ci Co 2 Gc Cc cee i o R568129 a Office Doc Transcribed Bradly Erica 3 6 2009 New ieee nn LS CS Archives When in Workflow click the lower tab that reads Archives Queue The Archives Queue allows many of the same features as the Retrieve Queue Refresh Edit Print View Delete Fax Item Date Range Tools Assign Contact Contact Image a E all of these cells canbe filtered filter by namg ooo o ajes O ena tise CC C o R568236 a Office Doc Transcribed Test file 2 3 12 2009 Steve Banks CC aam Steve barks ivesc O Page 7 TIPS Utilize the filtering cells They save great time Date Range It is important to drop down and select a date range The default view is three days Tools Use Tools to send the document back to the Retrieve or to Export the word document to your local machine or local network Edit The same editing features in Retrieve are available in Archives however Archived documents create revisions to the original To keep it simple send you
16. tification is to inform you that the word document has not yet been converted to a PDF for printing The next step is to Archive the notes Select the notes you wish to Archive by following steps 2 and 3 above Next click Tools on the blue menu bar and Send to Archive Use the Archives tab below the table to review notes in Archives Archives is your virtual online storage cabinet You will forever be able to look up notes in Archives based on the Date Range Instructions for Workflow 2 Staff prepares notes for e signing 1 2 De Administrator Logs in Filters by DOS by Owner by Status or any combination that will help you with your workflow Filter by clicking on the dropdown arrow to the right of the header you wish to filter pull your mouse down to select your filtered option See pages 4 and 5 of manual for more information Place a check mark in the box to the left of the header that reads Track Click Edit on the blue menu bar click Selected Items Edit each note as you would with any word processing software when done with each note click Close on the blue menu bar You will edit close edit close etc Click OK to save overwrite your changes The note is ready for the dictating user to sign It s status will have changed from new to in progress thus informing the dictating user it is available now for his her review and signature The dictating user will log in select files to open and sign by foll
17. turn to MT Once the file is open you may change edit the description line Type a message in the description line to let the MT know wh ou are sending the file back Edit Document Webpage Dialog Close Create Revision Send to Retrieve Return to MT Listen to Audio Save As lt Click on the icon to activate Microsoft Word application menu 1046735_revision_0 doc e r a Pe e Y Y p I 1 100 on EF 3 Change a Description Line Method One Note this method is not available if you are not editing your notes in MS Word and you are using our HTML editor because your MS Word was incompatible 1 Select a file you wish to edit click edit selected items P norton aoa EE cit Print View Listen to Audio Delete Fax Item 171 items Full Screen jup Leader to review created from 7 Annotation Mode F 69 4 CON tem Description ne 2 When the file is open you may edit the description line this feature is only available in MS Word editor mode Page 13 J Edit Document Webpage Dialog 577997 Williams A 072309 Consultation Send to Retrieve Return to MT Listen to Audio Save As a lt Click on the icon to activate Microsoft Word application menu 1046735_revision_0 doc Jaz Change a Description Line Method Two 1 Select a file you wish to edit click edit item description it Print View Listen to Audio Delete Fax Item
18. up Leader to review created from 7 2 When the Item Description window is open you may edit the description line this is the only method available in HTML editor mode Page 14 Edit Item Description Webpage Dialog fx R577997 Wiliams A 072309 Consultation R577997 Originating User effrey Bitterman M D Transcription Company Uploaded Date 123 2009 2 36 33 PM Returned Date 124 2009 1 19 26 PM Faxed Date 124 2009 2 07 12 PM Signed Date 124 2009 1 29 17 PM Change Your Password Password Notification This is not an error You may be prompted about once or twice each year to update your password for security purposes Contact tsupport rezziliant com should you have any difficul MScript 360 Velcon tv with this feature ymo n e Your current password is required for any changes to be made To change only your personal email address enter it in the box below To change your password enter a new password below containing a minimum of six characters at least one of which must be alphabetic and another numeric then type it again to confirm the change Click the Enter button to save your changes Current Password Personal Email mag rezziliant com Landing Page UTIL Reports New Password Confirm New Password ENTER Passwords are case sensitive THIS IS NOT AN ERROR MESSAGE Cass O MSetpt360 Medical Queue My Soren You may change your
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