Return Merchandise Authorization (RMA) Request
Contents
1. Address City State Zip Code Contact Person Contact Person Phone Phone Fax Fax Email Email onlinedevices Product bought from Product Purchase Date RMA type circle Repair Return What is the Warranty period Is this Product under Warranty circle Yes No Was the Product DOA Dead On Arrivale Yes No Description of Returned Equipment including Model Number quantity e g ID Flex Reader Product Serial Number Invoice Reason for equipment return including a detailed description of failure mode and failure conditions Signature After filling out this form please email to support online devices com or to fax 972 9 885 2506 After you receive RMA No from Online Devices please mail the faulty unit to our repair facility at ICPC Online Devices Department Giborey Israel 13 Netanya 42504 Israel Name2. onlinedevices Return Merchandise Authorization RMA Request Form In order to return your product to Online Devices for repair or replacement you must first obtain an RMA number To obtain an RMA please complete and submit the RMA Request Form below Upon receipt of your RMA request Online Devices will validate the Warranty status of the products based on the serial numbers provided An Online Devices Technical Support Engineer may contact you to trouble shoot the problem prior to the issuance of an RMA If this is an urgent matter requiring advanced replacement please contact Online Devices Technical Support after submitting the RMA Request Form at Online Devices s web site After the RMA is approved you will receive an RMA Number from Online Devices Then you are responsible to return the products to Online Devices s designated repair facility freight pre paid by you The products must be properly packaged to prevent damage while in transit If available the original product packaging should be used for the return shipment Online Devices will use commercially reasonable efforts to ship the repaired or replacement products to you freight pre paid by Online Devices If the returned products after examination are determined by Online Devices to be damaged while in transit or due to improper use or installation a Repair Services Quotation will be returned to you by email Online Devices in its sole discretion will determine if repair of the ret
3. urned product is feasible In some cases a No Problem Found NPF fee may be required prior to the return shipment of the products from Online Devices s repair facility The NPF Fee will be determined individually Requests for replacements will only be accepted within 30 days of purchase Online Devices offers a one 1 year limited warranty on all items with the exception of peripherals Any other exceptions will be in product description We will review your request within one to two business days and email you a Return Merchandise Authorization Number RMA with detailed instructions on returning a product if approved The RMA will only be valid for 7 days Please mark this RMA on the outside of your return package and mail the package within this 7 day period We will also specify the address you should direct your return package to in the email Please be aware that your return will not be processed without a valid RMA marked on the return package e All Applied Discounts Custom Duties and Taxes and Shipping and Handling Fees are NON REFUNDABLE e The product s for return must be in new condition in the original packaging with no missing parts components user manual ect A restocking charge up to 30 may be applied if the original packaging is opened or if the product s appear to be used Date Customer Information Address to return unit after repair if different Company Company Address City State Zip Code
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