Voyager® PRO UC v2 BT300
Contents
1. distorted or hear an echo in the headset The Bluetooth link between my headset and Bluetooth USB adapter doesn t automatically reconnect when come back into range application Point microphone towards your chin If the distortion is still present lower the volume using volume mute button If your headset and Bluetooth USB adapter do not automatically reconnect when returning within range you can manually reconnect by disconnecting and reconnecting the Bluetooth USB adapter from your PC headset must be powered on Talk time performance is significantly degraded even after a full recharge Battery is wearing out Contact plantronics com support for factory service information 21 plantronics Troubleshooting Mobile phone usage My headset does not work with my phone Ensure that the headset is fully charged Make sure the headset is paired with the Bluetooth phone you are trying to use My phone did not locate the headset Turn both your phone and headset off then restart the mobile phone and repeat the pairing process on page 15 Pair mobile phone and call could not enter my PIN code Turn both your phone and headset off and on and then repeat the pairing process on page 15 Pair mobile phone and call Your PIN code or password is 0000 4 zeros NOTE Many phones input the password automatically during the paring process Your phone may not ask you to manually2. Skype is a trademark of Skype Limited or other related Skype companies The Bluetooth word mark is owned by Bluetooth SIG Inc and any use of the mark by Plantronics is under licence 86898 06 10 11 anton
3. Tone Voice prompt 30 minutes of talk time Double high tone every 15 Battery Low repeats every remaining this alert only minutes 30 minutes occurs during an active call 10 minutes of talk time Triple high tone every 30 Recharge Battery repeats every remaining seconds 3 minutes Fit your headset plantronics Fitting the headset The headset comes configured for the right ear with the medium ear tip installed however you can replace it with the small or large ear tip provided or configure the headset to fit on the left ear For the best sound clarity and comfort make sure you have a secure fit Replace the ear tip for a better fit 1 Grip the ear tip and gently push it into the speaker housing 2 Rotate it a quarter turn to the left to unlock 3 Pull the ear tip away from the headset Attach a new ear tip 4 Align the tabs on the ear tip with the slots on the speaker housing 5 Gently push the ear tip into housing while turning it a quarter turn to the right The ear tip will stop rotating when it is locked You may want to add an optional foam ear tip cover for additional comfort small amp medium Wearing the headset 1 Guide the ear loop behind your ear and position the headset so that the speaker and ear tip rest comfortably in your ear 2 Pivot the boom up to point the microphone toward the corner of your mouth Quick turn adjustment for the left ear 1 Pivot the boom into an upright positi
4. indicators Headset powered off None Paired connected Solid blue Active call Flashing blue Audio Flashing blue plantronics 12 Pair mobile phone and call 1 Ensure your headset is fully charged Press and hold the power button on the headset until the indicator light flashes red and blue The headset is now in pairing mode NOTE f you don t see the red and blue flash press and hold the power button to turn your headset off Then press and hold the power button again until you see the red and blue flash The headset will stay in pairing mode for ten minutes 2 Activate the Bluetooth feature on your phone then use the phone s settings to add search discover new Bluetooth devices BlackBerry Settings options gt Bluetooth On gt Search for devices iPhone Settings gt General gt Bluetooth gt On starts the search for devices Android Phone Settings gt Wireless gt Bluetooth On gt Scan for devices Other Consult phone manual NOTE For detailed paring instructions for popular mobile phones visit plantronics com easytopair BLUETOOTH 3 Some phones may request that you enter a password for pairing Enter 0000 password if your phone requests a password to pair with the headset Headset LED will stop flashing and exit pairing mode when your headset and phone are successfully paired BLUETOOTH TIP For pairing tutorial visit plantronics com easytopair 4 Make a test call from your mobile p
5. CS 1 Voyager PRO UC Headset with pre installed medium ear tip 2 Bluetooth USB Adapter 3 Soft gel ear tips small amp large and optional foam tip covers small amp medium 4 Carry case 5 AC charging cable 6 USB charging cable plantronics Adapter and headset basics Bluetooth USB adapter 1 1 LED indicator light Headset 1 Volume Mute button 2 Call button 3 Micro USB charging port 4 Power button 5 LED indicator light Stowing the headset plantronics plantronics Headset controls Volume Mute button Increase decrease volume Mute unmute mic during a Call Pause play audio Tap or button to adjust listen volume second press of both and buttons second press of both and buttons Call button Answer or end a call PC or mobile Redial Initiate mobile phone s voice dialling Reconnect lost connection Feature not supported by all mobile phones tap 2 taps 2 second press until tone heard tap Micro USB charging port 90 minutes for full charge Power button On or off Talk time voice alert sensor checker Activate pairing mode 2 second press 1 tap With headset off press until LED flashes red blue LED Charging Battery status Pairing mode Solid red When fully charged LED is off Low 2 red flashes Recharge 3 red flashes Flashes red blue Charge your headset plantronics Charge your headset before using Plug in y
6. Voyager PRO UC v2 Bluetooth Headset BI 300 Bluetooth USB Adapter USER GUIDE plantronics S Contents plantronics Welcome Voyager Pro UC next generation technology System Requirements What s in the Box Adapter and Headset Basics Bluetooth USB Adapter Headset Stowing the headset Headset Controls Charge Your Headset Charge Indicator Lights Low Battery Warnings Fit your Headset Fitting the Headset Quick turn Adjustment for the left ear Accessories and replacement parts Pairing your Bluetooth USB Adapter Initial Pairing To Re Pair your Bluetooth USB Adapter Auto Pair Connect PC and Call Bluetooth USB Adapter LED indicators Pair Mobile Phone and Call Placing a Call with your Headset and Bluetooth Mobile Phone Answering and Ending Calls with your Headset and Bluetooth Mobile Phone Call Button Behavior with PC and Mobile Connected not on a call Advanced Features Smart Sensor Features Listening to Audio via A2DP Advanced Audio Distribution Profile for Bluetooth Transmission Range Simultaneous Call Handling Behavior PC amp Mobile Headset Controls Indicators and Voice Prompts Optional Plantronics Software Plantronics Control Panel Plantronics Update Manager Troubleshooting Troubleshooting Softphone Usage Troubleshooting Mobile Phone Usage W NNN OUUU A WWW WO a O Q 10 plantronics Welcome Congratulations on purchasing your new Plantronics Voyager PRO UC This user g
7. ce playback Volume Default device D Plantronics BT300 Sound recording A Default device Volume Advanced R Plantronics BT300 Mieccteiot Voice recording Voke Default device ic playback Plantronics 81300 BBs Default device Volume Advanced A Microsoft GS Wavetable SW Synt Volume Test hardware Use only default devices Apply Alternative setting All PC sounds played through your PC speakers and communication audio is played in your headset Sounds and Audio Devices Properties Sounds and Audio Devices Properties Volume Sounds Audio Voice Hardware Volume Sounds Audio pane tea These settings control volume and advanced options for the voice Default devi playback or recording device you selected SigmaTel C Voice playback Default device D Plantronics BT300 Sound recording A Default device Volume Advanced R SigmaTel C Major Audio Voice recording Volume A Default device aan Plantronics 87300 BBs Default device Volume Advanced E Microsoft GS Wavetable SW Synth Test hardware Volume Use only default devices 5 Place a call from your computer softphone During an active call the Bluetooth USB adapter will flash blue Bluetooth USB adapter LED
8. er softphone call If you receive a computer softphone call and mobile call at the same time tapping the call button will pick up the call that came in first 16 plantronics Headset controls indicators and voice prompts Action Indicator light Tone Voice prompt Power on off Press power on off button 2 seconds On solid blue for 2 seconds Off solid red for 2 seconds On ascending tone Off descending tone On Power on followed by a voice prompt detailing battery status Off Power off Check if headset is Short press Short blue flash None powered on call button or volume or button Incoming call alert None Flashes blue Three single low tones Call answer end Short press call button Short blue flash Single low tone followed by low low high tones Adjust the listen volume during a call Short press volume or button Single blue flash Tone at each change in volume Double tone when min max volume level reached Volume minimum Volume maximum at the limits of the range Call indicator light enable disable With headset powered on press power volume and buttons simultaneously for 1 second Turn indicator on blue glow increases for 2 seconds Turn indicator off blue glow fades for 2 seconds Single low tone Reconnect after leaving range for more than 30 seconds Short pr
9. ess call button Single blue flash Single low tone PC connected Phone 1 connected Phone 2 connected Connected depending on the device configuration Optional Plantronics software Optional Plantronics software must be downloaded to access the Plantronics Control Panel Load Plantronics software by visiting www plantronics com software and click on the download button Plantronics Control Panel If you have chosen to download and install the optional Plantronics software you may make changes that affect the performance of your headset by using the Plantronics Control Panel To start this utility click Start gt Programs gt Plantronics gt Plantronics Control Panel Devices Applications Preferences About Devices 11 Plantronics BT300 Device Information Product ID 0x415 USB Firmware 843 Product Name Plantronics BT300 USB Adaptor Base Serial Number Headset Serial Number Manufacturer Name Devices tab Select your Plantronics BT300 USB adapter from the pull down menu then select Device Settings to configure settings for your headset system USB Adapter Headset USB Adapter Headset Audio General PC Audio Bandwidth T Mute Tone V Enable Mobile ringtone F Enable PC ringtone Mobile Phone Ringtone PC Ringtone Second Inbound Call Smart Sensor Wearing State E Auto Call Answer T Auto Call Transfer T Ato Pause Z Au
10. headset or not If you are not wearing your headset and you answer an incoming call on your mobile phone the audio will be routed to the mobile phone When you put the headset on the audio will be automatically transferred to the headset If you are already wearing your headset and there is an incoming call the audio will be routed to the headset and you will need to press the call button to answer the call Auto lock call button When you are not wearing your headset Prevents accidental dialling from your mobile phone when the headset is not worn Auto pair When you are wearing your headset Automatically pairs headset to mobile phone and PC when headset is on and within range of devices Voice prompt will announce you are connected NOTE These features are enabled by default and can be disabled in the Plantronics Control Panel Devices gt Device Settings gt Headset Tab The Plantronics software must be downloaded to access the Control Panel Changes to the settings requires that you are connected and within range of the USB adapter Load Plantronics software by visiting plantronics com software and click on Download Now plantronics 15 plantronics Listening to Audio via A2DP Advanced Audio Distribution Profile for Bluetooth Your Voyager PRO UC headset can play media files music podcasts etc from any A2DP enabled mobile device Play Pause You can pause resume your music from the mobile p
11. hone 5 End the call by pressing the headset s call button The call does not end if you remove your headset without pressing the call button See Smart Sensors plantronics plantronics Placing a call with your headset and Bluetooth mobile phone To place a call Dial number on your mobile phone keypad Redial last number Double press call button There will be a double low tone on each press A final tone indicates the last number has been redialled Activate voice dialling Press and hold call button for two seconds First tone on key press start followed by a second tone which indicates voice dial is activated Only available on mobile phones that support these features Answering and ending calls with your headset and Bluetooth mobile phone To answer a call Short press call button To answer a Call when already on an active Microsoft Office Communicator call Short press the call button to end the Microsoft Office Communicator call then press again to answer your mobile phone call To end a call Short press call button Redial last number Double press call button There will be a double low tone on each press A final tone indicates the last number has been redialled Reject a call Press call button for one second until you hear a single low tone Transfer a call from your mobile phone to your headset While on a call press the call button for one second unti
12. hone by depressing and holding the headset s volume and keys simultaneously until you hear a tone Also see Auto pause media in the Smart Sensor features table Transmission range If you are on a call you will hear the audio degrade as you move out of range If you stay out of range active calls will be suspended Calls will be re established when you walk back into range The Voyager PRO UC allows you to roam as far as 30 feet between devices before the call is dropped You will hear voice prompts when the link is dropped such as phone 1 disconnected phone 2 disconnected or PC disconnected depending on how you have you headset and BT300 adapter configured Simultaneous call handling behaviour PC amp mobile You can be on a call using a computer softphone application and receive a mobile phone call The ringtone for the mobile phone call is heard in the headset Tapping the call button on the headset will end the computer softphone call Tapping the call button again will answer the mobile phone call NOTE Answering the call on your mobile phone sends the audio to the mobile phone and leaves the computer softphone call active on the headset You can be on a mobile phone and receive a call on your computer softphone The ringtone for the computer softphone call is heard in the headset during the call Tapping the call button on the headset ends the mobile phone call Tapping the call button again answers the comput
13. information ee Support User Guide Plantroni Software Versions Plantronics Control Pane Plantronics Unified Runtime Engine Firmware Versions USB Firmware USB Adapter Headset Plantronics Update Manager Check for updates automatically By enabling this tick box you will activate a periodic automatic check for available software updates Check for updates now You can choose to check for available software updates at any time by clicking on the Check For Updates Now button in Update Manager From the Start menu click Programs then Plantronics then open Plantronics Update Manager Install checked updates Following an AUTOMATIC or MANUAL CHECK FOR UPDATES this field will be populated with any applicable software updates and the INSTALL CHECKED UPDATES will begin installation 20 Troubleshooting plantronics Troubleshooting Softphone usage My headset doesn t work with my computer Make sure your headset is charged Make sure your headset is on and connected Press the call button on your headset softphone l Fine tune the listening volume with the call button Ensure that the headset is the default sound device The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel gt Preferences gt General Launch Audio Devices Control Panel The sound is Reduce speaking and or listening volume on the computer using your softphone
14. input a password cannot hear caller dial tone The headset is not turned on Press the call button for approximately 2 seconds until you hear a tone or see the indicator glow blue Your headset is out of range Move the headset closer to the Bluetooth phone Your headset battery is drained Charge your battery See Charging headset The listening volume is too low Incremental tapping of the call button will adjust volume Make sure that the headset fits properly See Fitting the headset Audio quality is poor Your headset is out of range Move the headset closer to the Bluetooth phone Callers cannot hear me My headset falls off my ear Make sure that the headset is sitting correctly on your ear with the boom pointing towards the corner of the mouth See Fitting the headset Make sure that the headset is sitting correctly on your ear with the boom pointing towards the corner of the mouth You may also want to try an alternate size ear tip See Fitting the headset 22 NEED MORE HELP plantronics com support Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 United States Tel 800 789 4971 plantronics com 2011 Plantronics Inc All rights reserved Plantronics the logo design Plantronics Voyager PerSono and Sound Innovation are trademarks or registered trademarks of Plantronics Inc Microsoft Windows and Vista are trademarks or registered trademarks of Microsoft Corporation
15. l you hear a single tone followed by double low tones Transfer a call from your headset to your mobile phone While on a call press the call button for one second until you hear a single tone followed by double low tones Only available on mobile phones that support this feature Call button behaviour with PC and mobile connected not on a call Open a computer audio connection Redials last number on mobile phone Single tap Double tap Starts voice dialling on mobile phone Hold call button for 2 seconds 14 Advanced features Smart Sensor features Smart Sensors detect whether or not you are wearing the headset Sensors are located in the ear loop and the speaker Auto answer call When you are not wearing your headset When you have an incoming call on your mobile or computer softphone put on the headset and the call will be answered automatically You do not have to press the call button Auto pause media When you are listening to audio When you are listening to audio from your mobile phone or PC remove the headset and the audio pauses Place your headset back on and the audio resumes Note If the media player has been playing less than 10 seconds you will have to manually restart the media player Note If the audio remains paused for more than 5 minutes you will have to manually restart the media player Auto transfer call Whether you are wearing your
16. on 2 Rotate the boom and speaker to the other side of the headset and lower it before fitting your other ear Accessories and replacement parts You can order additional accessories and replacement parts here plantronics com accessories plantronics Pairing your Bluetooth USB adapter Initial pairing Your Bluetooth USB adapter comes pre paired to your Voyager PRO UC headset To re pair your Bluetooth USB adapter In the event that your headset and Bluetooth USB adapter are not paired or become unpaired do the following 1 Start with the headset powered off 3 Place the headset in pairing mode by pressing and holding the power button until the headset LED flashes BLUE RED 4 Insert the Bluetooth USB adapter directly into your PC USB port The LED will flash and then turn solid blue to indicate the headset is connected to the Bluetooth USB adapter 5 Headset will exit pairing mode Auto pair The Bluetooth USB adapter and the headset will automatically pair headset to mobile phone and PC when headset is on and within range of devices Voice prompt will announce you are connected Voice prompts will also prompt you when you are out of range of devices plantronics 10 Connect PC and call 1 Power headset on 2 Insert Bluetooth USB adapter directly into your PC USB port The LED will flash and then turn solid blue to indicate the headset is connected to the PC The LED remains solid blue when not on an acti
17. our headset and place on a flat non metallic surface The Smart Sensors in your CHARGING TIME headset fully calibrate while charging When fully charged the LED Minimum charge J goes off before first use NOTE Always charge at near room temperatures never charge T QUIS sseseesseseres a ull charge battery at temperatures below 0 C 32 F or above 40 C 104 F Check battery level and Smart Sensor To check the battery status the headset must be powered on While wearing the headset short press power button and a voice alert will advise you of the talk time you have remaining on your current charge If you hear a beep after the remaining talk time your Smart Sensors are not calibrated properly Remove headset from your ear and place headset flat on a non metallic surface and connect to the AC charger or the USB cable charger for 10 seconds to recalibrate the Smart Sensors While not wearing your headset short press the power button and the indicator light flashes red to show the battery charge level as shown below Charge indicator lights Red flashes Battery level More than 2 3 full K v 1 3 to 2 3 full KK Less than 1 3 full USB cable A USB cable is supplied to allow you to charge the headset from a PC s USB port The PC must be powered on to charge via USB 2 0 or higher When the battery charge is very low a tone and voice prompt will automatically occur Low battery warnings Battery level
18. to Lock Call Button plantronics Applications tab Displays the status of Plantronics support for various applications such as softphones and media players Devices Applications Preferences About Status of the Plantronics application Integration modules Name l En Avaya IP Agent Avaya IP Softphone Gisco IP Communicator Cisco UC Clients CSF Cisco WebEx Connect iTunes Microsoft OC Lyne Plantronics XML Service ShoreTel Call M Sh Tel Communicator SISISISISISISISISISIS S S SIE Windows Media Player Q Preferences tab Allows you to set preferences for the media player as well as other general settings Devices Applications Action to Media Player When a call begins When a call ends General Launch audio devices control panel E Help us improve this software by allowing us to collect anonymous feature usage statistics Enable auto presence update on Microsoft OC Lyne and Skype E Ring both Headset and PC E Maintain Headset to PC link Microsoft OC Lyne Dialtone Enabled Audio Sensing Enabled Smart Sensor Wearing State When headset is put on set presence to When headset is removed set presence to Escalate IM to Voice for plantronics plantronics About tab Provides online access to the user guide and support and displays your headset system s
19. uide contains instructions for setting up and using your Voyager PRO UC Bluetooth headset and BT300 Bluetooth USB adapter Voyager Pro UC next generation technology Featured highlights and Smart Sensor technology Auto answers calls by placing headset on your ear Auto transfers calls between mobile phone and headset When on a mobile or PC call softphone presence is automatically updated Eliminates accidental dialling by locking call button when headset is not worn Features PC wideband audio for best PC audio quality Integrated A2DP Advanced Audio Distribution Profile for Bluetooth lets you listen to audio Automatically pairs headset to PC and mobile phone when headset is within range Voice prompts announce power on off battery level connection status System requirements Computer Supported operating systems Windows XP SP3 or later Windows Vista SP1 or later Windows 7 SP1 or later recommended Processor 400 MHz Pentium processor or equivalent Minimum 1 GHz Pentium processor or equivalent Recommended RAM 96 MB Minimum 256 MB Recommended Hard disk 280 MB Minimum 500 MB Recommended A For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more information on headsets and hearing visit plantronics com healthandsafety What s in the box 1 1 1 1 1 1 1 i 1 1 1 1 1 1 1 1 PLANTRONI
20. ve call NOTE Do not insert directly into a docking station or hub NOTE t is normal to see the LED flash at start up before connection is established 3 Load Plantronics Enterprise software by visiting plantronics com software and click on Download Now 4 Check your audio settings Confirm the speaker and microphone settings for your PC softphone are set to Plantronics BT300 PC audio setup for Windows 7 To reach this screen Control Panel gt Sound Alternative setting All PC sounds Default setting All PC sounds and played through your PC speakers audio is played in the headset and communication audio is played in your headset Playback Recording Sounds Communications Playback Recording Sounds Communications Select a playback device below to modify its settings Select a playback device below to modify its settings ones plantronics 1 PC audio setup for Windows XP To reach this screen Start gt Control Panel gt Sound and Audio Devices Default setting All PC sounds and audio is played in the headset Sounds and Audio Devices Properties Sounds and Audio Devices Properties Volume Sounds Audio Voice Hardware Volume Sounds Audio Voice Hardware eis These settings control volume and advanced options for the voice D Default device playback or recording device you selected Plantronics BT300 Voi
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