Mobile Portal User Manual
Contents
1. Mobile Portal User Manual Document Name Revision Status Custodian Owner Effective Date Electronic File Security Classification Copy Number Mobile Portal User Manual V01 00 Final Grid Control Technologies Pty Ltd Grid Control Technologies Pty Ltd 2014 10 09 Mobile Portal User Manual V0100 Confidential 1 of 1 All official master and work copies of this document will be held by Grid Control Technologies Pty Ltd Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL DOCUMENT REVISION HISTORY The following table lists the document revisions Table 1 Document revision history Mobile Portal User Manual Description 9 October 2014 Page 2 of 12 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL CONTENTS PAGE DOCUMENT REVISION HISTORY sirinisorssiiini ninina aana aaa aaa a 2 1 Activate Mobile Portal access on phone sssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnna 5 1 1 Recommended browsers cs ieccect cnc saiecanehacaccecdadesesvensdenaverceces Giada dened adedec oabdnudenemathededendaveseesendacteadeaasesoes 5 1 2 Add Mobile Portal icon to home screen or favourites cccecceeeeeeeeeeeaeeeeeeeeeaeeeceeeeeseaeeeeessaeseeeeessaeeeeeeeeeas 5 2 Activate Mobile Portal access on tablet ccsssecsseseeeeeseeeeeseeeesseeeeaseeeenseeeenseneens 5 2 1 Recommended 8 c lt n one nee ee eee eee ee eee ee eee ee eee 6 2 2 Add Mobile2. help text for that A item will display Tap on to exit 4 4 Emergency top up Does emergency top up for the utility Tap on the Emergency top up button If the emergency top up was successful the screen will refresh and the new values that are available now will display Other values will refresh with the new refresh cycle If the customer immediately attempts to do another emergency top up the following message will display in a pop up A Topup was unsuccessful Please contact your service provider Note This button is visible only if the customer is granted the emergency top up privilege by the service provider 9 October 2014 Page 11 of 12 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Annex A References and contacts SERVICE PROVIDER CONTACT DETAILS Grid Control Technologies Pty Ltd http www gridcontrol co za Marketing Paul Vermaak Tel 27 12 846 3200 Cell 27 83 449 9092 Fax 27 12 846 3201 Email paul gridcontrol co za http www pecutilities co za index ph Call Centre 0861 732 477 Tel 27 0 12 846 3000 Fax 27 0 86 554 8818 27 0 12 846 3028 9 October 2014 Page 12 of 12
3. we recommend simply tap on the web address If the default browser on your tablet is a different browser than we recommend then copy the web address open the recommended browser and paste the web address into the browser The Mobile Portal sign in screen will display Now add the Mobile Portal web address to your tablet s home screen The Mobile Portal icon will appear on your home screen Tap on the icon to sign in to the Mobile Portal Should you prefer to add the Mobile Portal to your favourites you can sign in by tapping on the Mobile Portal favourite 3 Application screens 3 1 Sign In Tap on the Mobile Portal icon The following screen will display 9 October 2014 Page 6 of 12 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Please sign in SION if h Tap on the Username item and type your username Tap on the Password item and type your password as shown in the example below Figure 2 Sign In example Please sign in john mobimail co z Cc m m rr SL T af ae Tap on the Sign In button 3 2 Select utility profile After successful sign in the following screen will display 9 October 2014 Page 7 of 12 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Figure 3 Utility Profile screen Mobile Profile Please select utility Account Wallet Name Utility Tap on the Account Wallet Name Utility item A select list showing
4. Portal icon to home screen or favourites cece cccecceeeeeeeeeeeeeeeeeeesaeeeeeeeeesaaeeeeessaaeeeeesaaaeeees 6 3 APPHICIUON SCIOCINS seisein E EEEa 6 a Ne E A E 6 32 DEE UY Ole sssrinin ai a aei eiei aiee iaeia 7 TIT NGC AOS TA E A E E A 8 4 Application buttonS sssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnn 10 al CAG E E 10 42 Phone seice DIO WIGS Essa recvetdisvia brane ccctaysasmctnuvanes vedethe eannccdameatncieivessaueiisviabawiccal EENE 10 7 Can oe AEE ee ee ee eee 10 4 4 11 168 219 n t 0 82 pee ee eee ee ee ee ee eae ee eee eee 11 Annex A References and contacts ccccccccsssscecccceseeeeeceeesecececeeeeseeeessaaseeeeeseaaeeeeeessaaaeeeesssaageeeeessaaseseessaageeeees 12 TABLES PAGE Table 1 DOCUMENT revision history ccecccccceeecceceeeeeecceeeceecauseeeceeeecesseseceeseueeecseeeceeseaecesseueeeseeeeessaeeeeessaeeeeeas 2 Table 2 Phone recommended browsers cccccccneeeeeeeceeeeeeaeeeceeeeeeeeeeaaeaeeeeeeeeeseeeaeeeeeeeeeeeeaadeeeeeseeeesaanegeeeeseeesaas 5 Table 3 Tablet recommended DrOWSELS cccccccssssseeeeeeeeeeeesseeeeeeeeeeaeaueeeeeeeesseaeaseeeeeeeeseaaaaseeeeeeeessnaageeeeeeeeesaaas 6 Tapie 4 Utility are orc C6 cc serene na eee 9 FIGURES PAGE BIN SA UA MIN SC E ace cine ia ae esters ens id ects tse E E A a ct N E EE 7 NS 2 SUI WV STON eiae a ERA OEA E ERRE EAEE REER 7 Vee oe U FONS SC O T oa E EEA 8 Figure 4 Profile
5. e horizontal yellow bar shows the daily usage since midnight yesterday and the vertical blue line shows the average daily usage over the past 6 months Press on the bar and hold to see the usage amounts in a pop up The number of days left and the forecasted depletion date display U Status A green light means that the utility is active A red light means that the utility is inactive Last Payment The wallet number date and amount of the last payment on the wallet display 9 October 2014 Page 9 of 12 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL 4 Application buttons There are several buttons at the bottom of the Utility Profile and Indicators screens which each has a dedicated function when tapped 4 1 Call me Sends an email to the service provider requesting the service provider to call the customer on the phone number specified Tap the Call Me button The following pop up displays Specify your mobile phone number x Tap the Go button or tap on x to exit without completing the request for the please call me 4 2 Phone service provider Initiates a call to the service provider from the customer s mobile phone Displays help text for the application Tap on the Help button The following pop up displays 9 October 2014 Page 10 of 12 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL dj When you press on an underlined item e g Available
6. selected and address displayed cceccccccceeeseceeceeeeeceeeeaaeeeeeeeseeeseceeesueaeeeessaaaeeeeessaaeeeeeeesaaess 8 9 October 2014 Page 3 of 12 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Figure 5 Utility indicators screen ccccccssseeceeccseeeeeeecceeeeeeeeceeeuseeeessauseceeesseaseceeessaaeceescsaaseeeesssaaseeeessaaneeeeessaages 9 9 October 2014 Page 4 of 12 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL 1 Activate Mobile Portal access on phone You will receive an SMS and or email from your utility service provider with the web address link for the Mobile Portal You will use this link to connect to the Mobile Portal for the first time and create an icon on your phone s home screen or add the address to your favourites to access the site subsequently 1 1 Recommended browsers Note We recommend that the following browsers be used and cannot guarantee that there will be no compatibility issues should you choose another browser Table 2 Phone recommended browsers 7 ee Windows 8 e g Nokia Internet Explorer 1 2 Add Mobile Portal icon to home screen or favourites Open the SMS received from your utility service provider Part of the message will contain the Mobile Portal link web address If the default browser on your phone is the same browser that we recommend simply tap on the web address If the default browser on your phone is a different brow
7. ser than we recommend then copy the web address open the recommended browser and paste the web address into the browser The Mobile Portal sign in screen will display Now add the Mobile Portal web address to your phone s home screen The Mobile Portal icon will appear on your home screen Tap on the icon to sign in to the Mobile Portal Should you prefer to add the Mobile Portal to your favourites you can sign in by tapping on the Mobile Portal favourite 2 Activate Mobile Portal access on tablet You will receive an email and or SMS from your utility service provider with the web address link for the Mobile Portal You will use this link to connect to the Mobile Portal for the first time and create an icon on your tablet s home screen or add the address to your favourites to access the site subsequently 9 October 2014 Page 5 of 12 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL 2 1 Recommended browsers Note We recommend that the following browsers be used and cannot guarantee that there will be no compatibility issues should you choose another browser Table 3 Tablet recommended browsers Safari Mobile Windows 8 e g Dell Internet Explorer 2 2 Add Mobile Portal icon to home screen or favourites Open the email received from your utility service provider Part of the message will contain the Mobile Portal link web address If the default browser on your tablet is the same browser that
8. your utilities will display Tap on the utility you want e g O00000020 Main Wallet Utilities The address for the utility profile will display on the screen as shown below Figure 4 Profile selected and address displayed fe o ed delil Please select utility 00000001 1 Test Wallet Electricity Company 3 Gika Pre paid Demo Tap on the Request Info button 3 3 Utility indicators The indicators for the utility selected will display as shown below 9 October 2014 Page 8 of 12 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Figure 5 Utility indicators screen Indicators 000000011 Test Wallet Electricity aN Ee lite 19 Used Usage Average Forecast Status Last Payment The indicators available are the five items displayed on the left hand side of the screen with their names underlined Available Usage Average Forecast Status and Last Payment Help text for each indicator displays in a pop up when the item is tapped The indicator values appear in yellow text in the graphic objects or in both the graphic objects and the text The indicators are listed in the table below Table 4 Utility Indicators Available The amount available displays in yellow left underneath the Available indicator Three monetary values are displayed in a pop up i e available blue used yellow and last 10 red when pressing on the relevant slice on the pie chart sage Average Th
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