erified by Visa
Contents
1. Verified by Vita protects Visa cards wih personal passwords giving cardholders reassurance that only they can use their Visa cards Once your card is activated your card number will be recognized whenever it s used at participating online stores 4 Verified by Visa window wil automatically appear and your Visa card issuer will ask for your password You ll enter your password to verify your identity and complete your purchase At stores that arent participating in Verified by Visa yet your Visa card will continue to work as usual Return to activation screen Fig 2 5 Verified by Visa details screen Terms amp Conditions Welcome and thank you for choosing to use the lenfed by Visa service Yenfed by lisa Please read this Terms of Service Agreement carefully before using Vented by isa In this Agreement we us or our refers to your Financial Institution and you your or yours refers to the user of Fernfed by Visa This Terms of Service Agreement supplements and is incorporated in our cardholder agreement s with you In addition to this Terms of Service Agreement ented by Wisa also is subject to the Cardholder Agreement governing the card transactions for which kered by lise is used Fig 2 6 Terms amp Conditions screen Verified by Visa 2 3 Password Help This screen Fig 2 7 displays when you click Help on your password screen Fig 2 3 After reviewing the information on this screen click Return t2. erified by Visa This document contains confidential and proprietary information of Fiserv Solutions Inc and may not be disclosed to anyone other than those to whom it was originally distributed It must not be duplicated published or used for any purpose other than originally intended without prior written permission of Fiserv Solutions Inc Copyright 2004 Fiserv Solutions Inc All rights reserved Table of Contents Noj INTPFOCUCTION 2 0 ccc ccc ccc ccccccccccaccceuceneceeaeuneaceneaeeaeaueaeuneaeeaeaueaeuneaeentaeeneaneaeeueaeentaeeaenntaeentaeeeentsnententanentans 1 To display a Te FY AU OLN AVI UNIS etac donc deciedine E E vonestneenseuns woneevaveessssaursinrma meer omen oIetnei a 2 subject click on the listi aii 2 Activation While Shopping Online cece ecccecc secs eeceeeeeeeeeteeeeeeseeeeesneteeeseeseesseeseeteeeeeeeeesaeetseeeas 6 3 Activation Via the Financial Institution s URL 0 0 0 cece ccccc eee ec eee eseeeeeeeeeeeeeeeeeeeeeeeeeaeeeeaenenes 10 3 1 How to Change Your Cardholder Information cccccccceccsecceeeceeeceeeseeeseeeeeeseeeeeeeseeeseeeaes 14 5 2 HOW 10 Cancel Your EnilOlme nn cccacssecsendsanasancecacnancaaadsdadsaacagacedecuandadecadadsdansgacidensendsaansandeaeans 15 Document Revision Log ssiccns lt ecsncectonceninnoswetiataiveleiatatebsctetosaiuveteseievadeupbesntereopetessiesateseostienierebnecentelsedes 17 Introduction There are three ways your cardholder can activat
3. 4 Register Mowe H s simple and quick 4 Type in your name as it appears on your Fig 3 10 Account Assistant screen card 2 5 Type in your password 3 Update Profile VERIFIED 6 Click SUBMIT 4 The Update Profile Change any Part of Your Profile z 7 F To replace your existing Paseword change your e mail address or change your Personal Greeting screen on the right Fig 3 1 1 appea rs 5 Cancel Service simply enter the news information belowe and click the Submit button at the bottom of the page Ets indicates required fields 7 Click Cancel Service 5 Pass word Confirm Password g CI ick SU BMIT 6 The fol lowing Cancel E Eo numeric at least 1 alpha no Special Service screen Fig 3 12 appears a a Preferred locale Engien oS Beal 6 SUG MIT Fig 3 11 Update Profile screen 9 Click SUBMIT 1 Your Verify by Visa service is cancelled However you may re register at any time V riFleD by VISA Deactivate Account Click Submit ta cancel your Yeritied by Wisa Service Sener Fig 3 12 Cancel Service screen Verified by Visa Document Revision Log Document Revision Log Changes have been made to this manual section as shown below Eo 10 25 04 Global modifications e Document reformatted to fit landscape e Font changed to Ariel e Call outs added New or Change is Content Revised Cosmetic or New Added client note indicating screens
4. Figs 2 1 2 2 will appear if cardholder has not previously selected a VBV password Added client note explaining why personal message by cardholder is useful Added a client note that steps 1 1 4 are different for CAF amp CardMaster cardholders Revised pages may contain a cosmetic change such as redesigned screen or report image with the same information or a content change such as a change in a field description Revised pages are identified with the word Rev and the revision date on the lower right hand corner of the page Rev MM DD YY New pages are identified with the word New and the date of the addition New MM DD YY If you have questions please contact Express at 1 800 888 0085 option 3 Document Revision Log added Fiserv EFT User Manual Page 17 of 17 Rev 10 26 04
5. card has been pre enrolled in Verified by Yisa to help SO click Click here for protect against unauthorized use online at no additional cost protect against unauthorized use online at no additional cost more details 1 and See Once your card is activated your Visa card issuer will ask for your Once your card is activated your Visa card issuer will ask for your page 8 If not continue Verified by Vita password whenever your card is used at Verified by visa password whenever your card is used at participating online sf f Click here for more details participating online st 1 Click here for more details To activate your card complete the form below and click To activate your card complete the form below and click You may also wish to Activate now Next you ll create your Verified by Visa password Activate now Next you ll create your Yerified by visa password review terms and conditions If so click 3 Jane Doe cao 1 Terms amp Conditions Fi LAI senate Penei cose 999 ESB 4 signature pane coue reget fare and see page 8 f not 5 Last 5 digits of account 54321 6 Zip coe number continue 7 Email Address JaneD CU com 7 Email Address JaneD CU com 8 Activate now Do not activate now Dio not activate now By clicking Activate now wou agree to these Terms amp Conditions By clicking Activate now you agree to these Terms amp Conditions Fig 2 1 CAF only client screen Fig 2 2 CardMaster client sc
6. Help screen displays with directions and ake is ian Souk SAceN ord EEN PE assistance 1 Create Password 2 Re enter Password 3 4 Help Exit Fig 1 6 Password Creation screen Verified by Visa 1 Activation Anytime 10 Once you have successfully entered your password the screen to the right Fig 1 7 displays VERIFIED by VISA 11 Click Continue 1 Congratulations You have successfully activated your card in Verified by Visa Activation Successtul Congratulations your Visa card has been successfully activated in Verified by Visa Remember to keep your password in a safe place 1 Continue WEA Copyright 2004 Visa U S A All rights reserved Fig 1 7 Activation Successful screen Fiserv EFT User Manual Page 5 of 17 Rev 10 25 04 2 Activation While Shopping Online NOTE TO CLIENTS After your cardholder has entered the billing information on a VBV website one of the following screens Fig 2 1 or Fig 2 2 will appear if the cardholder has not previously selected a VBV password Verified by Visa Microsoft Internet Explorer AE Verified by Visa Microsoft Internet Explorer m Ea NOTES to Cardholder Before entering the required VERIFIED MEMBER BANK ERIFIED MEMBER BANK information you may wish ed ca oe ee by i Fotect your Visa Card Online Protect Your Visa Card Online further details about VBV If Your Yisa card has been pre enrolled in Verified by visa to help Your visa
7. MEMBER BANK by VISA emir aii Welcome to Verified By Visa Congratulations You ve activated Verified by Visa in your Visa card giving you added protection against online fraud as well as the confidence that now only you can use your Visa card at participating online stores You should personalize your profile with a Personal Message as spon as possible To do this please visitthe site below and go to the Update Info tab https secures arcotcommvpasimember logol gwen UStindex html iclick on this link or copy and paste itin your browser Fig 2 4 Welcome to Verified by Visa screen NO d ear Manilo JINNA r k Q ILAIA Woe l V al u a i cA g GS ING V i U I La PI OIT t A 2 1 Verified by Visa Details This screen Fig 2 5 displays when you click Click here for more details on your institution s screen Fig 2 1 or Fig 2 2 After reviewing the information on this screen click Return to activation screen U on the bottom of this screen and go back to page 6 2 2 Terms and Conditions This screen Fig 2 6 displays when you click Terms and conditions on your institution s screen Fig 2 1 or Fig 2 2 After reviewing this information on this screen click Return to activation screen on the bottom of this screen and go back to page 6 Protect Your Visa Card Online Verified by Vita is free to Visa cardholders and was developed to help prevent unauthorized use of Visa cards online
8. dholder reaches the website only you can purchase with them online It is casy safe the Welcome screen to the right A iz and free of charge displays Fig 3 1 The cardholder then A 1 Register Now follows the steps described below Lasias Reset your pasvord 1 Click Register Now i NOTE All other fields and links on Fig 3 1 Welcome screen this page can be ignored for now The Information screen appears Fig 3 2 Register now and you can enhance the safety and security of shopping online with SRANKNAME S Visa 2 Click Register Now 2 The Registration screen Fig 3 3 appears Our Verified by visa service makes tt easy to enjoy shopping on the internet There s no downloading no software no cost All you need to register is your SBANKNAMES Visa Card and a recent monthly statement Click on the Register Mow link below In just a tew steps you ll be registered and ready ta shop Remember that if there are two or more individuals using this SB4NKMAMES Visa account each cardholder must register and select their own personal passyvyord 2 Register How NOTE If you Decline or Cancel any time during this process the Welcome screen Fig 3 1 redisplays Fig 3 2 Information screen iserv EF T User Manual Page 10 of 17 Rev 10 25 04 3 Click Terms and Conditions 2 to MEMBER display that information When you return to this page click Privacy Policy 3 If you agree with t
9. e or register their card for Verified by Visa Each of the three methods below describes procedures for both CardMaster and CAF only clients NOTE The procedures are written as though for the cardholder 1 Activation Anytime This occurs when the cardholder clicks the ACTIVATE NOW button on a participating merchant s website or when the cardholder goes directly to www verifiedbyvisa com and enters their card number This method verifies the cardholder s identity once they enter the requested information The cardholder may then create a password Cardholders cannot input a personal message during this type of activation but after activation they can go back into www verifiedbyvisa com or your institution s website to do so NOTE There are two sets of steps 1 4 The first set is for CardMaster Client Cardholders Only the second set is for CAF Client Cardholders Only All subsequent steps may be used by all cardholders 2 Activation During Shopping This occurs when a cardholder is shopping at a participating merchant on the internet but has not yet activated their card Once the cardholder has entered and reviewed their billing shipping and card information a Verified by Visa activation screen is displayed This method verifies their identity once they enter the requested information The cardholder may then create a password Cardholders cannot input a personal message during this type of activation but after their purchase they can go to www
10. e password You just established If you sich to find out more about our Services please visit our Welcome Page set deals exclusively available to you with our Merchant Offers Wisi our Participating Werchant to learn where you can Use Your password and enjoy eater shopping Enjoy shopping vith your card that mows has all the benefits of the card Security program Fig 3 7 Thank You screen 3 1 How to Change Your Cardholder Information 1 First go to the Welcome screen There are two methods e Go to your institution s website link to get to the Welcome screen Fig 3 1 or e Log onto the Visa website www verifiedbyvisa com and enter your card number Fig 1 1 2 Click Account Assistant at top of Welcome screen The Account Assistant screen Fig 3 8 displays 3 Type in your card number 7 Learn More indicates required fields VERIFIED by WISA 4 Type in your name as it appears on you r ca rd a Try t out before you register by clicking on the respective images See hows easy tis to protect ard Humber Your online transactions t s easy and weil only take a moment of your time our Hame as it app D Check out our Merchant Offers and get exclusive deals Visit our Participating Merchants ta 5 Type in You r paSsSwo o rd 3 i i tind out where you Can USE your password and enjoy safer shopping Forgot your Pasawrord t 4 Register Woww t s simple and quick 6 Click SUBMIT 4 The Update Profi
11. ful later by VISA 4 Click Activate Now 7 and go to Step 5 Please Verify Your Identity Complete this form and then click Activate Now 3 Name on Card a j f amm The last 3 digi BE Sonate Pet cose m Da 5 Zip Code 6 Email Address bam 7 Activate now Do not activate now Fig 1 2 Activation Anytime Screen CardMaster clients only CAF Client Cardholders Only 1 Log onto the www verifiedbyvisa com website The first website VISA screen shown to the right Fig 1 3 or one like it will display Hoste Porconet Beciecs Ens aaa 2 Type in your card number 1 and click SUBMIT 2 A Please Wait screen will display followed shortly by the Activation Cariaso ee only you Anytime screen Fig 1 4 shown below rotect your Visa card onlin VERIFIED by VISA i V Sc with a personal password OU Mine een it afe pa A and secure g e a How It Works Activate Now Places to Shop t FAQS ss SUBMIT Fig 1 3 First website screen CAF clients only 3 Type in your name 6 as it appears on the card the signature panel code CVV2 code 4 the last 5 digits of your account 7 number 5 and your e mail address 6 The e mail address is VERIFIED INSTITUTION not required but may be helpful later 4 Click Activate now 7 and go to Step 5 Please Verify Your Identity Complete this form and then click Activate How 3 Name on Card 4 Signature Panel Code a Gea a dines the back of yo
12. he oe eee emer ae ac ree ea ted E A information you read click the information you enter is protected and will only be used to make sure of your identity and to make your ACCEPTA Se FZ oe eee et a ane neramne neni aae If not click DECLINE 5 If you click Sees ACCEPT the screen below Fig 3 4 displays Welcome Register How Account Assistant Forgot your Password i Registration is easy T VERIFIED Terms and Conditions by WISA Click on the ak ink to read the Terma and Conditions Privacy Policy Click on the above link ta read the Privacy Statement DECLINE ACCEPT Fig 3 3 Registration screen 4 Type in your card number L6 and MEMBER click CONTINUE gt 7 The INSTITUTION Personal Data screen Fig 3 5 appears step 2 indicates required fields 6 Card Humber Z Fig 3 4 Card Number screen 5 To verify your identity please type in MEMBER l INSTITUTION a Your name a as it appears on your o card b Your Sig nature Panel Code o Step 3 By visa realeeon The THInMali6n vou pituise is PRIE Std andl Will BE a hawe filled in the information above click an Continue to continue your registration from the back of you r ca rd and contirm your identity and make every Verified by Wisa transaction safer When you c The first 5 digits of your ZIP code e Canadian addresses require only the first 5 digits without punctuation or spaces For example 5K9 L9OT indicates
13. le screen below Fig 3 9 appears Fig 3 8 Account Assistant screen VERIFIED m Update Profile by VASA Change Any Part of our Profile To replace your existing Password change your e mail address or change your Personal Greeting imply enter the mews information below and click the Submit button at the bottom of the page 7 Type in the desired changes and click SUBMIT 5 Your new profile information is now on record ancdicates required fields 3 10 characters at least 1 numeric at least 1 alpha no special characters allow ed Hey Preferred locale English CUS 3 5 SUB MIT Fig 3 9 Update Profile screen 3 2 How to Cancel Your Enrollment 1 First go to the Welcome screen There are two methods e Go to your institution s website link to get to the Welcome screen Fig 3 1 or e Log onto the Visa website www verifiedbyvisa com and enter your card number Fig 1 1 Learn More 2 Click Account Assistant at top of indicates required fields VERIFIED Welcome screen The Account oe ee ee ere ee re Assistant screen to the right Fig 2 1 0 ard Humber your online transactions t s easy and weil ony take a moment of your time our Hame as it app L E d isplays i BI Check out our Merchant Offers and get exclusive deals Visit our Participating Merchants to find out where you Can Use your password and enjoy safer shopping Forgot your Password 3 Type in your card number 1
14. o password entry screen 1 on the bottom of this screen and go back to page 6 Fiserv EFT User Manual Page 9 of 17 2 Activation While Shopping Online A Verified by Visa Microsoft Internet Explorer VERI FIED MEMBER BANK by VIS A C a Help About Verified by Visa Forgot Your Password Password Incorrect About Verified by Visa Verified by Visa has been activated in the Visa card you re using This unique service helps protect you against online fraud by enabling you to add a password to your existing Visa card helping to ensure that only you can use your Visa card at participating online stores To complete this purchase you ll need the correct Verified by Visa password for this Visa card For more information visit wae visa comsyeritied Return to password entry screen Top Fig 2 7 Help screen Rev 10 25 04 9 N aF A FIA a fi a 3 Activation Via Verified by Visa the Financial Institution s URL Ch 3 Activation Via the Financial Institution s URL TO THE CLIENT Your cardholders can a a MEMBER activate or register their card in INSTITUTION Verified By Visa using the link on your financial institution s website This segment helps answer cardholders Welcome Register How Account Assistant Forgot your Password The Security and Privacy of your payments are important questions about this website When EF Protect your cards with your own personal password so your car
15. reen 1 Type in your name as it appears on your card 3 2 Type in your Signature Panel Code 4 If you don t know your code click the small card symbol a and an explanation will appear 3 If CAF only type the last five digits of your card 5 If CardMaster type your ZIP code 6 4 Type in your email address 7 5 Click Activate now 8 If you choose to complete activation at a later date click Do not activate If you activate now the following screen Fig 2 3 appears EN a Ihn Verified Dv Visa V V l iis WY Vind wv V ryt in D A A h il AN h rn i AAN N a 1 mm ation While Sho pping UN line 6 Please type in your new password then in the next field reenter the password If you want to know more about this password click VERIFIED MEMBER BANK Help 1 and turn to page 9 Otherwise continue by VISA p Create Your Password Merchant Arcot BW verification 72 Amount USD 1 000 00 Date 04 07 22 Card number MAAA mann AMA 0005 Personal Message Welcome To create your password enter Oto 10 characters without spaces There must be at least one letter and one number Record Your password in a sate place it willbe used to identify you on all future purchases at participating online stores BL sere Gee ea Fig 2 3 Create your password screen 7 If you choose to continue click Submit 2 If not click Exit 3 If you continue the following screen Fig 2 4 displays VERIFIED
16. required tield Your Hame as tt appears on car a Signature Panel Code Turn over your card Signature panel code appears as the last three digit or 5K9 LOT would be 5K9L9 lisk here to ses an example Foreign addresses with blank ZIP AV codes would leave the field blank ip a Or depending on your institution s Moo requirements you may be as asked for the last 5 digits of your primary z account number instead of your ZIP Ee eae Pee ese aie ee Tee code If your account number is Partinipatina merzharts less than 5 digits type in the entire Fig 3 5 Personal Data screen number example Acct 123 would be entered as 123 but account 1234567890 would be entered as 67890 d An Email entry d is optional 6 Click CONTINUE gt 1 The Password and Personal Message screen Fig 3 6 displays 7 Type in the following fields e Password 1 Type 8 to 10 characters at least 1 numeric and 1 alpha character required Use no special characters The password is case sensitive e Confirm Password 2 Retype the password exactly as entered e Personal Message 3 Type a message known only to you This will be displayed in the pop up screen during shopping confirming that this is a non fraudulent site Use no punctuation or special characters NOTE TO CLIENT A personal message is important to a cardholder because later when they see it displayed they can be sure the site they are
17. ur card 5 Last 5 digits of account number Email Address ooo 7 Activate now Do not activate now Fig 1 4 Activation Anytime screen CAF clients only NOTE The following applies to both CardMaster client and CAF client cardholders 5 If your name signature panel code or Zip code CardMaster clients or last 5 digits of the account VERIFIED ini number CAF Only clients do not match a screen a displays requesting that you retype the information You a a a have three tries to enter the correct data For your protection we re unable to activate your card at this time For more information contact Customer service 6 If you have not entered the correct information in three tries the screen to the right displays Fig 1 5 If you wish Continue to try again you must contact your financial institution to have your account reset Fig 1 5 Authentification Failed screen 7 lf your entries were successful then the screen to the yf right appears Fig 1 6 requesting that you create a VERIFIED Pelia i password by VISA INS TITVUIION 8 Type in a password 1 then in the next field reenter Crasia Vor Pac rd the password 2 9 Click Submit 3 You ll use your password to make purchases at participating online l l stores To create your password enter 6 to 10 characters without spaces NOTE If you wish more information about your password There must be at least one letter and one number click Help 4 A
18. using is managed by a legitimate Verified by Visa merchant 8 Click SUBMIT 4 The Thank You screen Fig 3 7 appears Congratulations You have now completed your Verify by Visa activation registration Pass yvyord When you make a verified by Wiza purchase you will be asked for your password Sour Yeritied by vita Password must conform ta the password policy indicates required fields Confirm Password 5 10 characters at least 1 numeric at least 1 alpha no special characters allowed Personal Message 45 yet another security measure we ask you to supply a Personal Message When youl see this message inthe Veritied by Wiza password windows that s your Guarantee you are actually dealing with Veritied by Wiza and not an impersonator Your Personal Message must be tram 1 30 characters If thie card is held jointly all the Personal Greetings vill be displayed at the same time when Shopping at a participating merchant Personal mese 3 Rey Thanks for your patience Mowe just click the Submit button and allows about 2 seconds to receive your Veritied by Vita registration confirmation Fig 3 6 Password amp Personal Message screen Thank you for registering Congratulations You have successfully registered your card for safer online shopping To views or change Your card security information you entered nowy or anytime in the future you can click Account 42sistant to log into your account using th
19. verifiedbyvisa com or your institution s website to do so 3 Activation Via the Financial Institution s URL This occurs when a cardholder goes to your financial institution s website and clicks the link provided by Fiserv EFT for card activation This method verifies the cardholder s identity once they enter their card number and the requested information The cardholder may then create a password and a personal message This website also allows a cardholder to change their password personal message or e mail address In addition the website may be used by the cardholder to cancel VBV enrollment 1 Activation Anytime VISA CardMaster Client Cardholders only Home Personal Business am SS es E E 1 Log onto the www verifiedbyvisa com website The first website screen Fig 1 1 or one like it will display VERIFIED by VISA Get reassurance that only you can use your Visa card online rotect your Visa car nlir vour v With a pers inal pa SSwort 2 Type in your card number i and click SUBMIT 2 A Please Wait screen will display followed shortly by the Activation Anytime screen Fig 1 2 shown below How It Works Activate Now Places to Shop FAQs Fig 1 1 First website screen 3 Type in your namel as it appears on your card the signature panel code CVV2 code 4 your ZIP code 5 and e mail MEMBER address 6 The e mail address is not required but may be VERIFIED INSTITUTION help
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