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PR1-Appliance User Manual

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1. SWITCH FollowMe Preferences for Users FollowMe Options Playback the incoming status message prior to starting the follow me stepis C Record the caller s name so it can be announced to the callee on each step Playback the unreachable status message if we ve run out of steps to reach the or the callee has elected not to be reachable Cancel F Save Playback the incoming status messages prior to starting the follow me step s by checking this option there will be a massage for the caller before starting the follow me steps Record the caller s name Playback the unreachable status message if this option is checked there will be status message for the caller when we re out of follow me steps or the callee wants to be not reachable Directory VOICE PR1 Appliance User Manual v1 0 a Page 35 48 e Directory extension provides searchable list of users for IVR purposes User will be listed in the Directory if the field In Directory is selected under the Users settings window The directory can be based on the users first or last name Directory Settings Dialing the Directory Extension would present to the caller a directory of users listed in the sytem telephone directory from which they can search by First or Last Name To add or remove a user from the system telephone directory edit the In Directory field of the user Directory Extension 2676 Also read the extens
2. Hetwork Disk Usage Memory Usage OS Version Linux PRI 2 6 22 18 ADI 2Z008Rlastfin syn 2 Sun Nov 16 19 29 07 EST 2008 blackfin unknown Uptime 04 55 51 up 6 min Load Average 0 01 0 02 0 00 Asterisk Build Asterisk 1 4 21 2 Asterisk GUI version 2 0 astfin Server Date amp TimeZone Wed Jan 7 04 55 51 EST 2009 Hostname PR1 System info page provides information about vital components of your system 3 21 Back up oo Lonferencing aa Follow fle aa Directory oo Call Features oo volcelail Groups oo voice Menu Prompts oo System Info oo Dackup o Active Channels oo L pt mik SWITCH VOICE PR1 Appliance User Manual v1 0 a Page 40 48 With this option you can make a back up of your system configuration saving all the settings of the PBX All the previous back up files are visible in to window e If you press Create New Backup button all the PBX configurations will be stored in a single backup file stored in the PBX itself Please note that at this point we will only backup the content of etc asterisk Your voicemail custom recordings and networking setup will not be saved List of Previous Configuration Backups No Previous Backun configurations found H Create New Backup File Name b Q Cancel F Backup e The backup file will be tagged with the current date and the backup will be displayed in the list of backups as it 19 shown below Create New Backup List of P
3. 4 Power supply conn What is PR1 Appliance PRI1 Appliance is a Blackfin DSP based Asterisk driven single span T1 E1 embedded appliance It is an open source embedded platform based on uClinux and SwitchFin The unit is capable of carrying multiple DSO voice or data timeslots over a Primary Rate Interface ISDN operating in T1 23 1 or El 30 1 mode in either Master or Slave CPE mode The master clock mode allows for TDM VoIP gateway functionality to add VoIP trunking to a legacy digital PBXs Full PBX and IVR functionalities are available TDM and or VoIP conferencing Voice Recording and many more features are available through the Asterisk platform utilizing the telephony engine of PR1 Appliance f SWITCH WAY voice PR1 Appliance User Manual v1 0 eS Ba Page 4 48 The typically use of this appliance is to provide access to the Public Switched Telephone Network PSTN over Digital trunks and to integrate PSTN with VoIP devices and or services VoIP Provider i i LL I L Router ISDN PRI SIP AX Hu VOICE PR1 Appliance User Manual v1 0 Page 5 48 1 1 Echo cancellation module Fr er IEEE LE x par LHB 1 i Echo cancellation module installed in PR1 Appliance To ensure carrier grade voice quality PR1 Appliance can accept an optional line echo cancellation module based on G 168 standard Echo cancellation is a process of removing the echo from
4. 5 Additional information Power supply 6 12VDC Current consumption 150 mA 12V Dumensions 160 x 155 x 25 mm 12V 2A power adapter is included f SWITCH WAY Voice PR1 Appliance User Manual v1 0 Page 9 48 3 Software and Configuration tips Working with the GUI 3 1 System Status Menu After all the interfaces are connected and your PR1 Applinace is powered up you can connect to the GUI through your preferred Web browser By default all PR1 Appliances are preconfigured with 192 168 1 100 24 IP address netmask Please change the IP address on the computer you will be using to configure the PR1 Appliance to be a part of 192 168 1 x network for example 192 168 1 2 At this point you can connect to the GUI by selecting the following URL http 192 168 1 100 When the initial page finishes loading you will be prompted to authenticate Our default user name is admin and password is switchfin Asterisk Configuration Engine Asterisk Configuration Engine Username Username admin Password Password ee Login Login PR1 Appliance User Manual v1 0 Page 10 48 After successful login you will see the system status page Trunks Uptime 06 16 25 up 1 01 load average 0 00 0 00 0 00 Extension 6200 Agents 6204 6210 6250 Conference Rooms 6300 Not in use Extensions E Free E Busy Tj UnAvailable E Ringing Name Label Jo
5. Map Dial Options SESE ee EE New Application Map L self v Delete V Save Hua Pi VOICE PR1 Appliance User Manual v1 0 Page 37 48 e Application Map section allows definition of a key sequence DTMF digit sequence an application and the party on which this application is executed when the sequence is pressed e Dial Options section allows to specify how the Feature Codes applies to the calling party and called party Call Parking Application Map Dial Options t Option Allow the called party to transfer the calling party by sending the DTMF sequence defined on the Feature Codes page T Option Allow the calling party to transfer the called party by sending the DTMF sequence defined on the Feature Codes page h Option Allow the called party to hang up by sending the DTMF sequence defined on the Feature Codes page H Option Allow the calling party to hang up by sending the DTMIF sequence defined on the Feature Codes page k Option Allow the called party to enable parking of the call by sending the DTMF sequence defined on the Feature Codes page K Option Allow the calling party to enable parking of the call by sending the DTKF sequence defined on the Feature Codes page G Cancel Save 3 18 VoiceMail Groups ao Follow Me aa Directory ao Call Features ao voicehfail Groups ao voice Menu Prompts prm Info aa Active Channels ao Cptions VoiceMail Groups allows to create a virtu
6. Password NAT Can Reinvite 7 DTMF Made RFC2833 v insecure no Other Options I 3 way Calling I In Directory I call Waiting I Gn T ts Agent O Pickup Group 1 lt l Cancel Update Reminder You can always use the i info tooltips for additional information SWITCH VOICE PR1 Appliance User Manual v1 0 Page 19 48 General Extensions this 1s the actual number to be dialed to reach the user it s an index and it needs to be unique CallerID specifies the internal caller id number associated with this account This number will be used to automatically identify the user to the voicemail system The CallerID does not have to be unique Name Indicates the Caller ID Name which will be sent to other callers if the network permits such functionality Outbound CallerID indicates the public CallerID number to be used for the outbound calls Depending on the provisioning of your ISDN line and or feature set supported by your VoIP trunk providers this number may or may not be presented to the destination endpoint Enable VoiceMail for this User VoiceMail Access Pin Code indicates the passcode required to access this voicemail box Mailbox this field indicates to which mailbox number Voicemail Indicator will subscribe visual indicators and stutter tone Email Address indicates an email address to be used to send voicemail notifications and act
7. business hours of the week You can create several time intervals with different names and later access them under Incoming Calling Rules section PR1 Appliance User Manual v1 0 Page 28 48 3 12 Incoming Calling Rules aa Time Intervals aa Incaming Calling Rules oo volcemail an Lonferencing oo Follow Me na Director Y aa Call Features oo volcelvlal Groups oo voice Menu Prompts This page defines how to handle incoming calls New Incoming Rule A Trunk lt Time Interval Pattern i Destination 9 Cancel F Update e Trunk indicates incoming trunk to be handled e Time Interval indicates time frame when this rule will apply e Pattern indicates NDIS number dialed number using the same patterns as listed in the Outgoing Calling Rules section e Destination specifies an extension IVR Menu or application which will terminate the incoming calls providing all the rules above apply PR1 Appliance User Manual v1 0 Page 29 48 3 13 Voice mail General Settings Email Settings for VoiceMails Extension for checking messages Direct Yoicemail Dial I Max greeting fin seconds Dial 0 for Operator 7 Message Options Maximum messages per folder Max message time hin message time og x Playback Options say message Caller ID L Say message duration O Flay envelope r Allow us
8. e Global Outbound CID Caller ID to be used for outbound calls if no specific callerID is defined in caller s profile e Operator Extension extension that will be dialed when a user presses 0 in VoiceMail menu e Ring Timeout default global timeout SWITCH VOICE PR1 Appliance User Manual v1 0 Page 42 48 e Extension Preferences ranges of extensions for specific features of the PR1 Appliance e Language You can select the GUI language here Only English is supported at this time e Password Change your admin password Reboot reboot the appliance 3 23 Advanced Options To enable the advanced option click on the Options button select the Advanced options tab and then press the Show advanced options button oo volcemall oo Conferencing p Follow Mle 38 Directory oo all Features aa volceMail Groups oo voice Menu Prompts oo System Info oo Har KUD oo Active Channels bets oo 5 pt ions San Sees ieee H General Preferences ieee efe rences Language Change Password Reboot Global OutBound CID Operator Extension Ring Timeout 20 SWITCH VOICE PR1 Appliance User Manual v1 0 Page 43 48 Advanced Options You will see the following at the bottom left of your GUI main menu JE pi ions Admin Settings Oo Call Betal Records beta Network settings ethd Interface DHCP no lt Hostna
9. out of the queue if no agents are logged in or if all logged in agents are unavailable Join Empty If yes is selected callers can join a call queue with no agents or unavailable agents If no is selected the callers cannot join queue with no agents If strict is selected the callers cannot join queue with no agents or unavailable agents Queue options o Timeout how many seconds will ring an agent s phone before the queue tries to ring the next agent o Wrap up time is how many seconds delay has an agent after completing a call before another call 19 connect o Max Len is how many calls can be queued at once This includes only calls that have not been yet connected o Auto Fill when multiple calls are in the queue at the same time to push them to agents simultaneously o Auto Pause this option pauses an agent if they fail to answer a call o Report Hold Time this option reports to the agent the hold time of the caller before he is connected to an agent o Key Press Events this setting selects which voice menu to be connected if a user waiting in the queue presses a button List of available agents is available at the bottom Agent Login Settings you have to type the extensions for the agent login and agent callback login O O O O PR1 Appliance User Manual v1 0 Page 25 48 Queues Agent Login Extension BESO To logout of Agent Login Hangup your phon
10. settings If you have older version of u boot you need to upgrade to ub2 30 or more recent one manually in order to get this automatic procedure working To do this please download the latest u boot from our download folder http www ucpbx com firmware Now you can put it in your local TFTP server directory and load it in the PR1 Appliance like this gt tftp 2000000 u boot pr1 ub2 30 ldr gt eeprom write 2000000 0 filesize If you don t have TFTP server you can use the console interface Start Hu VOICE PR1 Appliance User Manual v1 0 Page 46 48 the receiver with the loadb command and then escape to the terminal program s send file option and send the file When you load the file to your board it ll go something like this gt Loadb 2000000 Load Address 0x2000000 Loading FATT done Bytes Transfered 131120 20030 hex gt eeprom write 2000000 0 filesize e Alternative approach to upgrade your ulmage is to use the GUI and HTTP protocol Go to Firmware upgrade and select HTTP URL You can reset or keep the PBX configurations using the provided check box Recent versions of the PR1 Appliance firmware you can find at find in our download section at www switchvoice com You need to specify the full path and file name for upgrade To get the full link you can right mouse click on the requested item in our download section and select Copy Shortcut if you use IE or Copy Link Location if you use Ffiref
11. telephone and currently have no voicemail messages The current state of this user is Available which indicates that the endpoint is powered and not in use The extension 6211 associated with user name Sales Department Head using a LAX telephone and currently have no voicemail messages The current state of this user is Ringing which indicates that the endpoint is powered and it ringing receiving a call The extension 6250 associated with user name PR Department Head using an SIP telephone and currently have three voicemail messages The current state of this user is UnAvailable which indicates that the endpoint is powered down or there is some network connectivity problem The extension 6260 associated with user name Support Department using an IAX and currently have no voicemail messages The current state of this user is busy which indicates that the endpoint is powered and it is on a call The extension 6400 is designated to Ring Group The extension 7000 is designated to the English language voice menu The extension 6221 is designated to retrieve voicemail messages The extension 2676 is designated to corporate directory service which can be used in one or more IVR menus 3 2 Configure Hardware Menu oo system Status oo Configure Hardware oo Lutgoing Calling Rules oo Lal Plans oo Ring Groups oo Music On Hold Digital Hardware ALARMS Framing Coding Used Tatal Signalli
12. PR1 APPLIANCE USER MANUAL i IT EL Hua VOICE PR1 Appliance User Manual v1 0 L Page 1 48 Version History 0 6 Section 3 23 1 Firmware upgrade is elaborated 0 8 1 Section 3 23 1 Firmware upgrade is elaborated 0 9 Links are updated to point SwitchVoice Ltd web site Section 1 1 is updated PR1 Appliance User Manual v1 0 Page 2 48 Table of Contents Table GE GINO re 3 fe Gore a 1 AC cad 2 eee ne nn eee EE 4 1 1 Echo cancellation module s isseire ennan ER SE EE ENEN n EEE RE 6 2 Tech rcal mormauoni Qh sssccndcasnsirwsnasanann Mudanotsincdesn Semasnidenendatectedadsvedieedbeesddenmeecmtasedectedss 7 2 1 System TL R 101 AD 7 O E AUS EEE EE 8 De E E EEE EE 8 gt LT MN 8 ZINE 9 23 Additional JMTOLMAU eT 9 3 Software and Configuration HDS sss sees ee ee ee eee 10 Working with the GUL 10 L NN 10 3 2 Confie ure Hae T badeenesasddendn 12 DN 15 MT 16 De Dig DE SEE E E 18 K EE TT 19 Od PRM OT OWS TTT 21 PONO IC S T EE N 23 os O EE 24 VM 26 GT EN SE EE NE 28 3 12 Incoming Calling Rilbsuuanessresbelemtsednjum aker a Reang ana caon anano 29 TN 30 gt a2 VET T 34 TSN 35 GJE G core AU EE NR 36 TV NNNN a cnateaansl E a a 38 NEMNE 39 GE Dy EEE ENER 40 PN 40 TOTA 42 3 23 Advanced OPUODS EE NESS 43 3 23 1 Updating your PRI sien 46 PR1 Appliance User Manual v1 0 Page 3 48 1 General overview k ak a 1 Com 2 Ethernet Conn ISDN Conn
13. a voice communication in order to improve voice quality on a telephone call In general there are two sources of echo in the telephony Acoustic echo and echo from the analog phone hybrids Speech compression techniques and digital processing delay often make these echoes more severe in telephone networks To achieve consistent quality we have selected hardware based solution from Zarlink There is a special connector inside the PR1 Appliance where user can plug an optional LEC module LEC 64 PR1 The PBX configures and enables LEC module automatically Hu VOICE PR1 Appliance User Manual v1 0 Page 6 48 2 Technical information nicture without LEC module 2 1 System uClinux SwitchFin Our PBXs are driven by our own telephony oriented Open Source uClinux distribution called SwitchFin http switchfin org Current version of SwitchFin provides Asterisk 1 4 x Zaptel 1 4 x and Libpri 1 4 x together with custom kernel modules to support our hardware Additional applications such as PPPoE SMTP forwarder NTPd and many more are also provided to extend usability of the PR1 Appliance under different scenarios Hu VOICE PR1 Appliance User Manual v1 0 Page 7 48 2 2 Hardware ADSP BF537 600MHz CPU DSP core for the media processing 128MB of SDRAM 256KB serial flash for the boot loader IGB NAND flash for voicemail and prompts SD card interface on a dedicated bus RS232 for console con
14. al mailbox allowing to distribute a message to several mailboxes at once In the example below mailboxes 6204 6210 and 6250 are grouped under virtual mailbox 6600 Any messages recorded for mailbox number 6600 will appear in mailboxes 200 204 and 207 This is useful to for teams such as support or sales SWITCH VOICE PR1 Appliance User Manual v1 0 Page 38 48 Edit Voice Mail Group 6600 x VoiceMail Group s Extension UU Label Sales User MailBoxes I 6200 M 6204 M e210 M 6250 C 6260 G Cancel Save e Extension to access the voicemail of the group e Label used for reference e MailBoxes distribution list 3 19 Voice Menu Prompts aa Follow fle ao Directory ao Call Features ao OICeMMail sroups ao volce Menu Prompts ao oy stem Info oo Backup ao Options e You can record custom voice menu prompt for IVR purposes This could be a greeting or instructions in foreign languages You need to specify a valid extension to perform recording procedure Please note that at this time we do not support uploads of your custom prompts through the GUI Shell access and ftp scp will need to be used List of Custom Voice Menu Prompts Record a new Voice Menu prompt Upload a Voice Menu prompt 1 main english gsm main bulgarian gsm Record Again Play Delete SWITCH PR1 Appliance User Manual v1 0 VOICE Page 39 48 3 20 System Info ao Follow Mle 6 Director y
15. al options about the group calls e Strategy when you dial the extension for the group the phones can ring in order left window or in sequence for a predefined period of time The other option is to ring all the devices in the group together at the same time e Handling for non answered calls Call can be redirected to specific Voicemail another extension or another ring group Hua VOICE PR1 Appliance User Manual v1 0 Page 22 48 3 8 Music on Hold an Ring Groups oo Music On Hold oo Call Cyeyes oo voice Menus Se ime Intervals an Incoming Calling Rules oo YOCerrall The default Music On Hold MOH class is shown below Please note that you can not upload new MOH files at this point Direct access to shell is required to scp or ftp new MOH files VERET R H TTB P ee default JEG Mev MOH class S Delete Create New MOH Class Name Ex newfile confi nat Upload an KHz Mono Music file Choose file to Upload Browse Upload List of Sound Files Sound File LICENSE asterisk moh freeplay ulaw forn world mix ulaw form sunshine ulaw fom calm river law LICENSE asterisk moh freeplay alaw fom world mix alaw forn sunshine alaw fomm calm river alaw SWITCH VOICE PR1 Appliance User Manual v1 0 Page 23 48 3 9 Call Queues Call queues allows you to build a call center with one or many trunks oo voice Menus oo Ime Intervals
16. an Incaming Calling Rules oo voicemail oo Conferencing oo Follow le Extension 6500 Name Strategy ringal v Music On Hold detaut lt Leavev henEmpty no F JoinEmpty ves gt Queue Options TimeOut 15 Wrapup Time 15 Max Len O F LU Auto Fill F LU Auto Pause F LU Report Hold Time KeyPress Events Mone ssi Agents Mike Reverouzzi p204 M Sales Department Secretary 6210 IZ PR Department Head 6250 Cancel F Update 66239 l Reminder You can always use the info tooltips for additional information e At first you need to assign unique extension to your new queue SWITCH PR1 Appliance User Manual v1 0 VOICE Page 24 48 Then you need to name it ie sales Select the appropriate strategy for your application o Ringall ring all available agents at the same time RoundRobin Each all agents in sequence Leastrecent ring agent which was recently called Random ring random agent RRmemory RoundRobin with memory where we left off last ring sequence The appropriate Music on Hold class can be selected from the Music on hold menu Leave when empty this option controls state of users that are in the queue If yes is selected the callers are pushed out of the queue when no agents are logged in If no is selected callers will remain in the queue with no agents If Strict is selected callers are forced
17. d messages if this option is set the voicemails will not be kept on the server They will be sent directly to the e mail e Attach recordings this option defines whether or not to attach recordings to voicemail attachments Note You need SMTP server set for using this option e There are a couple options about the emails You can set the PBX to send e mail with information about the caller ID message number recipient s names and etc D SWITCH J VOICE PR1 Appliance User Manual v1 0 Page 31 48 SMTP Settings SMTP Settings Smip server Port G Cancel S Save Reminder You can always use the i info tooltips for additional information e STMP server it is the IP host name of the outgoing mail server that your PR1 will connect and send e mails with voicemail notifications e Port The port number on which the SMTP server is running 3 14 Conferencing oo voice Venus oo lime Intervals an Incaming Calling Rules oo vDIcemall oo Conferencing After loading this page on the system which has not been yet configured you will need to create a New Conferencing Bridge The following menu will appear SWITCH cap a VOICE PR1 Appliance User Manual v1 0 Page 32 48 New Conference Bridge Extension 6300 Password Options ata Fin Code 1234 Admin PinCode 56 6 Conference Room Options C Play hold music for first caller T C
18. duration disposition etc ERA Source Destination Dest Context Caller ID Channel Dest Channel Last app Last data Start time nswer End Time Duration fillable Code Time SE seconds Disposition AMA flag ANSWERED 2009 6204 detault 26210 defaut6250 default J faulte6250 defautl TT LL Mefaut86250 default 06 37 09 o6 37 09 06 37 12 N S1P 6210 01350004 1Ax2 62 11 343 BS i U lt 6 626 DLPN DialPlan1 B K SIP 6700 0 1250004112 06760 5 19 lt 6 6211 DLPN_DialPlan1 SIP 6210 0103e004 1Ax2621 1 320 L KG fC 6211 DLPN DialPlant pst ANSWER ANSWER ANSWER A GE ANSWER Wy SWITCH VOICE PR1 Appliance User Manual v1 0 Page 45 48 3 23 1 Updating your PRI firmware Your PR1 Appliance can be updated over the network Here you have to select Firmware update Admin Settings oo Asterisk Logs ee Bulk Add P oo File Editor oo asterisk CLI oo eae Settin gs oo SIF Settings oo Network Settings oo Firmware Update aa Call Detail Records In case you are equipped with recent u boot newer then ub2 30 you can simply connect to your PR1 Appliance using console cable restart the PBX and interrupt the auto boot process In u boot prompt type gt run upgrade This will download the latest version of u boot and ulmage for your PR1 Appliance PBX and will store it in the non volatile memory Note that this way of upgrade will clean your PBX
19. e Reminder You can always use the i info tooltips for additional information e At first you need to assign unique reference name to the new Outgoing rule e In the second field Pattern standard telephony regular expression patters needs to be specified X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any Digit in the brackets in this example 1 2 3 4 5 6 7 8 9 Wildcard matches anything remaining 1 e 9011 Matches anything starting with 9011 excluding 901 I itself Wildcard causes the matching process to complete as soon as it Hua FA VOICE PR1 Appliance User Manual v1 0 Page 17 48 can unambiguously determine that no other matches are possible For example the extension NXXXXXX would match normal 7 digit numbers while INXXNXXXXX would represent a three digit area code plus phone number proceeded by a one e Destination field should be used only if you want to invoke some local application or if the call should be processed in some special way e Use trunk indicates which trunk should be used to handle this call e Strip indicates how many proceeding digits should be removed from a dialstring e Failover trunk indicates if there is an alternative trunk to be used in case if the primary trunk is not available in use for example 3 5 Dial plans oo o stem Status oo Lonflgure Hardware oo Trun S oo Lutgoing Cal
20. e To Logout of Agent Callback Login Dial the same extension used to login specify your extension and password when prompted and hit when asked for your callback extension This will successfully log you out of all queues you are a part of Save info tooltips for additional information Beea o Agent Callback Login Extension G685 ore Agent Logout 66239 l Reminder You can always use the 3 10 Voice Menus oo Ring Groups ao Music On Hold oo Call Queues oo Wolce Wenus ag lime Intervals oo Incoming Calling Rul oo vOlcenall oo Conferencing no F U Eryy fl This page allows creation of custom voice menus for an IVR system Please use the Voice Menu Prompts page to record your custom prompts greeting before creating an IVR menu Create New VoiceMenu Marne Advanced Edit Extension O00 FO Allow Dialing Other Extensions Actions D Add new Step f Select an Option i C Allow keyPress Events G Cancel Save SWITCH VOICE PR1 Appliance User Manual v1 0 Page 26 48 SWITCH 1 VOICE PR1 Appliance User Manual v1 0 e Name indicates a unique identifier assigned to your VoiceMenu For example Customer Service or Sales Office e Extension specifies an extension number to invoke your Voice Menu e Allow Dialing Other Extensions controls if extensions which were not explicitly listed are also accessible e Actions lis
21. er such an upgrade depending of your network settings you may not have the sounds prompts installed You can check if you have the sounds prompt as you click on the Music on Hold tab and select the default class You should see few files listed there in case your sound prompts are properly downloaded If you don t have them just adjust your PBX network settings so you have Internet connectivity connect to the PR1 Appliance using SSH or Serial protocol and execute bin create_sounds e Of course you can compile SwitchFin and create your own image Then you can download it using your own tftp http server This 1s more advanced topic which we will not cover in that great details Just keep in mind that after compilation you will get two images ulmage and ulmage md5 in build_prl images_pr1 folder Please use ulmage md5 for all updates through the GUI Important In order to complete the upgrade of the unit you have to reboot the system PR1 Appliance User Manual v1 0 Page 48 48
22. ers to review QD O Cancel Save Reminder You can always use the i info tooltips for additional information The General Settings Menu e Extension for checking messages you have to print the number you want to use for checking your Voicemail For example I I I Direct Voice mail Max Greeting is the length of the greeting in seconds Dial 0 for operator Message Options Maximum messages per folder you have choice from 10 to 1000 Max time you have to select what is the maximum length of recorded message e Main time you have to select what is the minimum length of recorded message e Playback Options they are simple and very useful D SWITCH WAY voice PR1 Appliance User Manual v1 0 Page 30 48 Email Settings for Voicemail General Settings Email Settings for VoiceMails SMTP Settings Send messages by e mail only Z Attach recordings to e mail From roottducpbx com Subject New Voicemail HYM_MSGNUMI from XV CALLERII amp Cancel Load Defaults Save Template Variables Y TAB pyhd MAME Recipient s firstname and lastname Dh DUR The duration of the voicemail message pvhd MAILBOAL The recipient s extension Dv hl CALLERID The callerid of the person who left the message VA fMoGNUM The message number in your mailbox Dh DATE The date and time the message was lett Reminder You can always use the i info tooltips for additional information e Sen
23. fter entrance of the admin If the admin 1s not available all users hear the default music on hold wy PR1 Appliance User Manual v1 0 A Page 33 48 3 15 Follow me ao Follow fle o Director y em Info e The follow me option allows to specify sophisticated call handling for selected extensions Calls can be routed to other applications local numbers and external numbers By default FollowMe options are disabled for all users Status Enable Disable Music On Hald Class i defaut lt DialPlan DialPiant lt Destinations 001000 30 seconds 43591 234 30 seconds New FollowMe Number Dial Local Extension Dial Outside Number 6001 David i for 30 Seconds Dial Order 9 Ring after Trying previous extension number Ring along with previous extension number amp Cancel r Add oo 55 L Reminder You can always use the info tooltips for additional information e Status Select to enable or disable it on per user basis e Music on hold class select the appropriate MOH class SWITCH VOICE PR1 Appliance User Manual v1 0 Page 34 48 DialPlan Select Class of Service to control access to outbound trunks Destination list of numbers in priority sequence Add Number you can add local numbers or outside numbers Dial Order method of handling the call For some cases you may find the additional follow me options useful
24. hn Brown Mike Reverouzzi Sales Department Secretary Sales Department Head PR Department Head Support Department Sofia_all English_menu Check Voicemails Dial by Names Status Type SIP User SIP User SIP User IAX User SIP User IAX User Ring Group Voice Menu VoiceMailMain Directory The System Status page presents all vital information about the current state of your PR1 Appliance Here is an example with system status page of a local PBX As you can see there is I trunk which is digital The users with extensions 6204 6210 and 6250 are agents for a call center There is Conference room with public extension 6300 and no participants are connected Different color lights indicate the state of the users The extension 6200 associated with user name John Brown using an SIP telephone and currently have two already checked voicemail messages The current state of this user is Available which indicates that the endpoint is registered and not in use The extension 6204 associated with user name Mike Reverouzz1 using an SIP telephone and currently have three voicemail messages The current state of this user is UnAvailable which indicates that the endpoint is powered down or there is some network connectivity problem I SWITCH VOICE PR1 Appliance User Manual v1 0 Page 11 48 The extension 6210 associated with user name Sales Department Secretary using an SIP
25. ion number D M Use first name instead of last name M R Save Cancel e Directory extension extension to dial for accessing the name directory e Also read extension in addition to the name also read the extension number to the caller before presenting the dialing options e Use first or last name when this option is checked the caller is allowed to enter the first name in to the directory instead of using the last name 3 17 Call Features SIS Follow le ao irector y Se Gel Reese ao volcehfal Groups ao vOICe Menu Prompts em Info PR1 Appliance User Manual v1 0 Page 36 48 Feature Codes Call Parking Application Map Dial Options Blind Transfer default is Disconnect default is Attended transter zs of if Call Parking Cancel Save e Feature Codes section specifies DTMF sequence to answer specific services features Feature Codes Call Parking Application Map Dial Options Extension to Dial to Park a call 700 What extensions to park calls on 701 720 Ex 701 7207 Mumber of seconds call can be parked for D G Cancel Save e Call Parking section allows to configure functionality that allows the user to put a call on hold and pick it up at a different phone Single call parking extensions can be defined here and a range of call parking spots where calls will be parked in sequence Feature Codes Call Parking Application
26. ling Rules oo Dial Plans ne RING Groups 28 Music On Hold The DialPlan page allows you to define different Classes of Service Dial Plans and associate them with one or more Outgoing Calling Rules defined in the previous step Also predefined local services application can be associated with each Class of Service Edit DialPlan X DialPlan Name DialPlan1 Include Local Contexts MV default M parkedcalls M conferences M ringgroups voicemenus M queues M voicemailgroups M directory e Please select a unique identifier for your Dial Plan entry e Select all services and rules to be available to users using this Dial Plan entry Class of Service Hu VOICE PR1 Appliance User Manual v1 0 Page 18 48 3 6 Users oo Configure Hardware oo Trunks an Outgoing Calling Rules oo Dial Plans The Users page allows creation of user accounts Extensions for VoIP accounts Voicemail options are also configurable through this page Create New User N General Extension GO00 Mame DialPlan DialPtant LU CallerlD 6000 outBound CallerlD l Enable voicemail for this User E AAA ven Access PIN code Mailbox BOOU Email Address QD Technology Z sp M jax O Analog Station None flash 750 nlash 1250 Codec Preference First u law lt Second osm v Third Mone r Fourth Mone lt Fifth kone volP Settings MAC Address Line Number 1 lt SIP Ax
27. lose conference when last marked user exits C LU Enable caller menu C Announce callers F Quiet Mode C OD Wait for marked user G Cancel Update Reminder You can always use the i info tooltips for additional information The Conference Bridge can be used for creating a conference call with several participants The bridge has public extension for all users and admin extension for the administrator if applicable Access to the conference call could be protected with PIN codes for both admin and public e Extension public extension for entering the bridge e Marked Admin user Extension administrative extension e Pin Code optional Pin codes associated with public and admin extensions e Conference room options e Play hold music this option causes Asterisk to play Hold Music to the first user in the conference until another user joins the same conference e Caller Menu checking this option allows the user to access the Conference menu by pressing on his numpad e Quiet Mode do not play enter leave sounds e Close conference when last marked user exits when the last user logouts from the bridge close it e Announce callers when checked the participants of the bridge are announced when another participant is joining the bridge e Wait for marked users prevent conference participants from hearing each other until marked user has joined Note that the conference can starts a
28. me pr Domain astfin org IP address 192 168 1 100 Subnet mask 455 255 255 0 Gateway 192 166 1 1 DNS 192 168 1 1 MTP pool nto org VLAN Interface for Ethd VLAN Ti Vian number 100 Wlan IP address 1982 168 100 100 Vlan Subnet mask 255 255 255 1 Vian Gateway 192 168 100 1 system TimeZone Timezone GMT 5 00 hours Eastern Time US amp Canada Bogota Lima Quito Cancel R Save SWITCH aa VOICE PR1 Appliance User Manual v1 0 Page 44 48 DHCP selection determines if the PBX will use static IP or it will obtain its IP from the DHCP server of the network PR1 Appliance is connected to e Hostname is the hostname of the PBX This is the name which will be used in any log and cdr files e IP address is the Internet Protocol IP address of the PR1 Appliance Please note that this field is only editable if static IP address is selected no DHCP client e Subnet mask Defines size of your LAN please use xxx XXX XXX XXX notification to specify your subnet e Gateway Indicates IP address of the default router on your network e DNS Indicates Domain Name Server to be used to resolve names to IP addresses e IP host name of your preferred NTP server If unsure specify pool ntp org Call detail records provides you with information about all the calls made thru your PBX From this record we can see the following information source and destination of the call start time
29. nable disable call waiting functionality on the account e CTI Computer Telephony Integration allows access to 3 party applications over Asterisk Manager Interface e Is Agent indicates if the user will be available in call queuing application e Pickup group specified the call pickup group if available 3 7 Ring Groups G SWITCH oo Ring Groups gt an Music On Hold oo Call Queues oo voice Wenus Se ime Intervals oo Incoming Calling Rules oo volcemail VOICE PR1 Appliance User Manual v1 0 Page 21 48 This page allows to group several users extensions into one Ring Group Unique extensions number will be associated with each Ring Group to allow easy access from your dial plan New RingGroup RingGroup Name Sales Departament Extension for this ring group G500 Ring Group Members Available Users BOOO SIP Peter B001 18 821 David C LC LC E Ring Group Options strategy Ring in Order lt seconds to ring each member 20 lf not answered Goto Hangup Cancel Save e At first you have to choose the name of the group you can create several independent groups e Type the preferred extension for that group in the example this is 6500 e In the left window you can see the users that are members of the specific group you can add remove them with button in the middle The available users are in the right window You have sever
30. nectivity 115k 8 N 1 Watchdog timer Optional hardware based echo cancellation 2 3 Interfaces Single span T1 E1 interface based on Infinieon silicon PRI Network or CPE EuroISDN AT amp T 4ESS DMS 100 Lucent 5E National 10 100Mbps Ethernet port with high performance PHY 2 3 1 Interface cables For the Ethernet connection you have to use In case you connect to router switch and etc Ethernet patch cable In case you connect to other PBX device crossover cable ISDN port of the PRI Appliance 12345676 FJ 45 Female e In case you need to connect two PR 1 Appliance PBXs thru their ISDN interfaces you need a PRI crossover cable as defined below FJ 45 Male Plug oY 6543521 12345676 S PR1 Appliance User Manual v1 0 Page 8 48 FR 1 Appliance 1 PR1 ih dtd gt 2 ha F F CM CM Note that you need to configure one of the PR1 Appliance to be pri cpe and the other one pri net To establish the ISDN link successfully you also need to set Sync Clock Source to 0 in one of the PR1 Appliance and Sync Clock Source 1 in the other one e Serial Port cable e You need serial patch cable for console access to your PBX from a PC The schematic of the cable 1s 1 5 i 5 O O O O GOOG O 0 OO U O O O O 2 4 Applications VoIP TDM Gateways PBX IVR functionality VoIP Services Conferencing Custom platforms Voice Routing Custom Development 2
31. ng a LUS ELV UL2 PRI Appliance TIET Card 2 Port undefined spar 11 RED CCS HDB3 23 31 PRI CPE Edit SWITCH VOICE PR1 Appliance User Manual v1 0 Page 12 48 By clicking on the Edit button a pop up menu will appear SPAN PR1 Appliance 1 E1 Card 1 ALARMS span Type Framing Codingq Channels 2331 E1 signalling PRI cPE lt l Switch Type national EDN2 Sync Clock Source o Line Build Cut 0 db CSUW0 133 feet DSX 1 lt Channels se 23 From 1 15 17 24 Reserved 16 G Cancel F Update Reminder You can always use the i info tooltips for additional information The option here that you can use are e Span Type here you can select the configuration of the system depending on the type of network in you country El is used in Europe and Tl in North America Please note that after changing the Interface type tl el the box will reboot and the following fields will be set to their respective default values Framing Coding Signaling Switch type Sync Clock Source Line Build Out Channels Hua FA VOICE PR1 Appliance User Manual v1 0 Page 13 48 Below the Tone Region needs to be selected base on your location Please note that Advanced Setting options are not applicable to PRI Appliance and should not be changed from their default settings Analog Hardware Mo Analog Hardware detected II Tone Region United States orth Ame
32. ox Now you have the link http www switchvoice com files ulmage prl ui2 1l img in the clipboard and you can paste it in the Firmware upgrade form like it is shown bellow Download image from a HTTP URL TFTP Server a 30 HTTP URL http switchvaoice comfles ulmage pr Reset Configs OR e If you prefer you can update ulmage using TFTP protocol instead of HTTP In this case please use switchvoice com as TFTP server You need to specify the ulmage file name as well TFTP server You need to specify the ulmage file name as well The latest file name you can check from our download section at www switchvoice com All ulmages available in the download section are available from our TFTP server switchvoice com as well PR1 Appliance User Manual v1 0 Page 47 48 Download image from a C HITPURL TFTP Server TFTP Server switthvolce com 4 Go File Name ulmage prl ul 11 img Reset Configs LD M Please note that the ulmage files included in our download folder are with 32 bytes 0x20 MD5 check sum at the end of the file In case you use your local TFTP server you can still use the ulmage files located in our download folder but in the NAND flash you should save 32 0x20 less bytes then is TFTP transferred Important Note If you do GUI firmware upgrade from versions before ui2 12 even if you don t enable Reset Configs check box you will get the configuration of your PBX cleaned Also aft
33. revious Configuration Backups 1 backup 2O080ct13 153621 Oct 13 2008 Download from Unit Restore Previous Config X Delete 2 backup 20080ct11 092013 Oct 11 2006 Download from Unit Restore Previous Config X Delete e You can download the backup file from the PBX to your local PC for even safer storage Do this by pressing Download from Unit button e If you want to restore the configurations which is backed up on the given date just press the corresponding button Restore Previous Config Please note that we do not provide upload functionality at this point SWITCH VOICE PR1 Appliance User Manual v1 0 Page 41 48 3 22 Options oo volcemall o Conferencing Follow he oo Directory a all Features oo volcehdall Groups oo YoIce Menu Prompts oo System Info oo Dackup Active Channels P TES pt ions This is the general view of the Options menu Language Change Password Reboot Advanced Options Global OutBound CID Operator Extension I Ring Timeout D 20 Extension preferences User Extensions AOOO to 6299 Conference Extensions 6300 to 6399 vnicehfenu Extensions 7000 to 100 RingGroup Extensions 6400 to 6494 Queue Extensions 6500 to 6599 VoiceMail Group Extensions BBOO to 5699 Resetto defaults BA Cancel F Save Reminder You can always use the coe 35 L info tooltips for additional information The first tab in the menu is General preferences
34. rica 9 V Reset all Previous Digital Trunks Information Advanced Settings Module Mame permode alaw override D fxs honor mode D boostringer fastringer lowpower ring detect D MWI mode WCL m gp ais 2 O RS loo od Oo Oo Cancel Changes fv Update Settings Reminder You can always use the i info tooltips for additional information wy PR1 Appliance User Manual v1 0 A Page 14 48 3 3 Trunks Click on the button in to main menu an Ring Groups oo busic On Hold arkene des oo voice Menus oo ime Intervals After loading this page on the system which has not been yet configured the following menu will appear Manage SIP amp AX trunks TTETVBRI Trunks Analog Trunks Service Providers New SIPI AK Trunk No SIPIAX Trunks defined If you want to setup VoIP trunk press the tab New SIP IAX Trunk Create New SIP IAX trunk Type Provider Name Hostname Username Fromuser Froamdomain Password Insecure Type no v cancel Madd PR1 Appliance User Manual v1 0 a Page 15 48 Reminder You can always use the i info tooltips for additional information e First you have to select the type of your provider as shown SIP or LA X e Provider name specify your provider name for reference Hostname here you type the default address of your provider for example support provider com U
35. sername this is you username also given by the provider Fromuser fill this field as per providers instructions Fromdomain fill this field as per providers instructions Password this is you password given by the provider e Insecure Type Specifies how to handle connections with peers After creating new trunk you have to click the Reload button in the GUI Warning In order for complete adding of new Trunk after creating the trunk you must reboot your PBX from Reboot button in to the Option Menu This should be done before doing any other changes in to the GUI As a general advice always reboot your PBX when a popup window appears in the GUI 3 4 Outgoing Calling Rules Click on the button in to main menu oo Ring Groups oo Music On Hold oo Call Queues oo wace Menus oo Lime Internals an Incoming Calling Rules SWITCH VOICE PR1 Appliance User Manual v1 0 Page 16 48 After loading this page on the system which has not been yet configured you will need to create a New Calling Rule The following menu will appear New CallingRule Calling Rule Name D I Pattern D I Send to Local Destination Destination send this call through trunk Use Trunk D lt Strip digits from frant and Prepend these digits before dialing I Use FailOver Trunk OD fall over Trunk D lt Strip digits from front and Prepend these digits before dialing Cancel f Sav
36. t all defined steps for this Voice Menu e Add new step List of all available options for Voice Menu You have to choose and add them one by one Create New VoiceMenu X Mame QD Advanced Edit Extension 7000 C Allow Dialing Other Extensions Actions Select an Option Select an Option Li Answer 5 Authenticate Add new Step Background Busy Tone Cancel Save Congestion Digit Timeout DISA Response Timeout Macro Playback Ringing Set MusicOhHold Class Say Alpha SayDigitz Saybumber Wait WaitExten Goto Destination Set Language e Allow Key Press Events defines specific action to be executed upon pressing specific DTMF codes Page 27 48 3 11 Time Intervals ap Ring Groups aa flusic On Hold oo Call Queues oo Yoice Menus oo lime Intervals ga Incoming Calling Rules oo volcemail oo Conferencing New Time Interval x Time Interval Name Office By day of week Mon v ta Fri By Days of a Month Date Month r Time Entire Day Start Time 08 30 AM End Time 05 00 Phl G Cancel F Update You can define here one more time intervals to allow different call handling during different time of day week This application is very useful when you want to answer calls only in specific time interval of the day week or month In the example here the setting has name Office and it is set for the regular
37. ual voicemail attachments depends on voicemail configuration please refer to the applicable section below Technology SIP IAX Analog Station indicates the protocol technology to be used for this account Please note that analog ports are not available on the PR1 Appliance Flash RxFlash Hook flash specific parameters Codec preference list of available codecs listed in order of preference Please note that both ends need to agree for connection to be established VoIP Settings PR1 Appliance User Manual v1 0 Page 20 48 e MAC Address this field is required for Polycom phone provisioning do not use it at this point e Line number as above e SIP IAX password user password associated with this account e NAT indicated if the device will be located behind NAT router in respect to our PR1 Appliance e Can Re invite indicates if SIP session can use re invite to send RTP directly between to endpoints e DTMF Mode DMTF method to be used for VoIP communication TFC2833 would be the most common choice here e Insecure method of authentication both ends need to agree Other Options e 3 Way Calling enable disable 3 way calling functionality please make sure that your device is capable of handling it before selecting this option e In directory indicates if this user account will be listed in a directory listing accessible from one or more IVRs e Call Waiting e

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