User ManUal - 911Trainer.com
Contents
1. hije berte Chania dant pr Ayton Lin B HE 335 490 Tee an Le Pv Aw BURN LLLI P A5 When you have the ART TComms folder open simply replace the existing ALI mdb with your NEW ALI mdb your new file must be named exactly ALI mdb to be recognized by 911 Reality Software Note if you wish to create 3 ALI files mdb you can name them whatever you want but when you are ready to upload new ALI to use in your simulation the new file must be renamed ALI mdb to overwrite the Anytown file PAGE B 16 USING THE SIMULATOR DATABASE MANAGER This exe program was designed for 911 Reality to allow the Stator Desks peat administrator instructor to easily change the simulation files that can be changed The files that can be changed using this program to enhance and customize your training experience are 1 Import new ALI Database 2 Edit Current ALI Database 3 Edit Types amp Unit Names call types and unit names changed in minutes PROGRAM LOCATION Simulator Database Manager is located Instructor Tools Administrative Tools and on your program menu 1 IMPORT NEW ALI DATABASE When you receive your program you will have ANY TOWN addressing You can import from EXCEL up to 999 addresses using this exe program or add to the existing program a Excel Interface Excel file Database 9 Replac2. 535 4 73 Nii caros ld Dorm Pg ee Parr Cani pear Door i 955 2580 Gs Cerne fag Dorn Ai DAS Ru XXE Tea Cam pag Bong Doar 3 Heard Any Ern a rank TTE EM uar apri NeR 5 Wir Up Lp Can is REV S i h PE 251 mura E CEDE a 1 Hie tud Log end WIE i Carry g tora Wilh LETT ema aren SEL ipart decre ay buy toan LEZE 555 SS Cees et eed WU Aou torna d OE pir Bed LIT Cha Aca tx agen LE dibh 555 A VEA qi 1 Geis Autonet Bish 10 CEDA ee aS j iiai iT Depp Acute Sus kn yep Hmb Sean dide erani manc Fi Ayia api TIS EDAM Rogeri ue Fa huit es Bard hans biyi Gn 5505 55081 mirii De A o orar aro Pi ket bib Weep nus GT et PARE peN LIE dn inyoran iiri LF Se boating VI E HU C cd Just LE A ou Loa Wisi 3 UM FEN BE Peny Aall iH i A uta Fiir Bites Dror fee Ago E EDHS Rud Bi Ba rica us AERE BAe Ty huy RESO Tu Lb LITE T An Er Aot t pa Braut Coup bacs Amen eer Fi 1121 lee Binaries i P BT E LL ign 335 1284 E ibn BE Mare LA gta Eng
3. 9 1 1 line 4 10 Hazetine National Drive TS 0071 1 The line the call came in on is listed on Current Incidents box Note Call 10 on Hazetine did not come in on a 9 1 1 line the card was created as in incident from a traffic stop TS What Is The Business Line For Communications on non 9 1 1 lines to and from either party Business Line does not create an incident card The business line label cannot be changed Utilities lines are designed as Ring Down Lines to frequently called numbers and can be labeled by the user When a utility line is called from the Instructor Role Player the T button will dance to let the student know where the call is coming from These lines cannot be put on hold by the student the instructor acting as the utility can put the student on hold G RADIO CHANNELS 2 Radio channels are available A BLUE ARROW icon indicates a live channel WHITE ARROW indicates muted Pressing the BLUE triangle activates the radio Radio can be used when on the phone and will be heard in the headset right ear Large PTT blue arrow below the logo is the simulcast button Radio RE TRE RHEA transmissions are recorded with the Replay button only IF you are on a phone M PI line You cannot record radio exclusively the way around this is to open a phone AN line when wishing to train radio only and record Ihe Record Button must be pressed prior to opening the phone line leave the phone line ope
4. 9 l REALITY RAINER CALL TAKING amp DISPATCH SIMULATOR IMPORTANT INFORMATION WEB RESTRICTED TO INSTRUCTOR ROLE PLAYER STATIONS The simulator will not operate as expected if any of the student stations are allowed to access the internet Internet access is hidden but not deleted from the student stations The system can be hard wired with CAT 5 cables if you wish to use the internet on the units PROGRAMS ADDED ON Station programs allow viewing of the DVDs and Power Points Open Office and Power Point Viewer allow for tasks you may want your learners to participate in A flash drive is provided for transfer of documents or documentation of any errors or problems you may encounter Use your flash drive to upload documents or programs to your system TROUBLESHOOTING When encountering an error on the screen hit the prt scr tab on the top of the keyboard This will take a snapshot of your screen Next open Paint from Accessories and hit Paste This will place your snapshot on the screen Save As jpg and store it on your 9 1 1 Reality Flash Drive so that you can send a snapshot of what you are viewing to our techs from any computer with internet Send to 17 0091 I trainer com RETURN POLICY In the event you wish to return 9 1 1 Reality each station must be returned within five days of delivery in the original shipping boxes You must contact 1 800 830 8228 to obtain a return authorization All authorized returns will result
5. Administrator station not the student station 9 1 1 REALITY TRAINING STATION PAGE B 18 3 EDIT TYPES AND UNIT NAMES Your training experience must be as realistic as possible for your learners therefore 911 Reality expects that you will use Call Types Codes Descriptors that are unique to your agency or CAD or jurisiction We also recognize that you may want to change the Call Types depending on what you are training that day police fire or EMD Unit names should fit the shift and availability that is common to your agency so you can easily change the Unit Identifiers prior to the session NOTE Changes to the Unit Names can be completed on the STUDENT station Call Types must be completed on the INSTRUCTOR station Go to each trainee station to the ArtComms 91 Itrainer ini file use find Unit and type in your own unit names and save This allows multiple stations to have different units fire or pd on various stations MULTIPLE UNITS GREAT TRAINING IDEA If you have one Instructor and multiple students you are able to easily set up each station as a different responder type by entering their own Unit Names For example One Instructor giving the call to 4 students one of which is the call taker one the fire dispatcher one the police dispatcher and one the call taker All can hear the call all can enter and dispatch according to their duty The Simulation Database Manager is placed on all student stations however i
6. the entry In addition the view screen can be used by the Instructor to demonstrate how an entry could be handled as the Instructor can also work on the CAD card that is non the view screen The Instructor can help the student by correcting a narrative locating the Call Type for example ua When the 911 Trainee icon is selected this screen will appear One On One will list one computer name With multiple Lab this allows the sessions to connect to the Instructor to work with It is essential the computer NAME is not changed or the software and networking will not operate Once the student selects which computer s to work with the Student Screen will come up so work can begin 9 1 1 REALITY TRAINING STATION INSTRUCTOR STATION ROLE PLAYER STATION RECORD REPLAY This is an exe program that sits atop the card and can be moved by dragging This program allows recording the training session Hit Start Record prior to initiating a call the bar will turn red and Stop Record after disconnecting from the call The rec file will be automatically saved in a folder on the desktop labeled RECORDINGS and each file will be labeled studentname rec How Do Replay The Calls The only method for replaying your recordings is to use this recorder Hit REPLAY find the folder RECORDINGS on the desktop then find the file labeled with the student sign in name and time stamp Double click on the found call to upload then
7. 25 IOITHLUEMMRESXRALODnEACT LUE Usp layed e E buwbrAgs g bem T ee quisczlicen de nel Zas irii rc de t ELS TEE UT eC Laie engl Bn MET itane iir im eade UELLS 814 ETE t e Mb at 9 um e Uf fa exI T contig BELL E Portia real rA pee bore RET LIJ SARL LE LRA armar Tian for asm dn teeta dhield gear ASTI see eee WEF por xd far coram aud TA rona tat nth B Gua iB parl tami Dor C Cl ent Lobereug gommunival Ion At X nre noa g onT pur FRHnearlhrab rade ie alilima thiol the iiis rv Him E a ne Mee Lu ben Servier bg Bode Fe TL ei M 1 Last address umaed dar benar Wom tue LE BTRT 1 OS qu 000 M MAT The ST ia 398 i dB ordi an ia Peo aL gel lcs wis Repu is partea 4 1 Tore fle Progeam wil rhy peores kidani hes Ji rhe fers JA Ft ms Er Fils Dein na Vies Undt 4Hamre PD Patro 2 Ln t slane PD Fatro 4 Uni loshin t ra 1 LniltnBiar I m rallies Ln d TU Narbo Un i ONR S Lin i 1 Mni nar FRA un iL nr Linz Scat 11112 IERT PEE Tare sl E whence a Yam
8. STATION UPON RECEIVING YOUR 9 1 1 REALITY Not Just A Simulator There are two ways you can train and learn with your 9 1 1 Reality Stations You have the option to 1 Use the Instructor Tools and the Student Learning Center 2 Work with the Call Taking and Radio Simulator software 1 The Instructor Tools provide a variety of teaching helpers and are contained in the desktop folder named Instructor Teaching Center You ll also find a folder with tutorials Student Learning Center provides a variety of ways to learn and practice using the simulation software 2 9 1 1 Reality Call Taking and Radio Dispatch simulation software is installed on your stations and can be selected for simulation lab training by selecting the 911 Instructor or 911 Trainee icons on the desktop Selecting this icon will bring up your simulation CAD Card and allow the stations to communicate for a learning session for call taking and radio dispatch Two Types of Stations There are two types of stations 1 the Instructor Administrator station is dedicated as such and the 2 Trainee station You will know which unit is which as the screen will indicate Instructor or Trainee upon start up Multiple Station Lab Set Up In the event your lab has numerous stations each Trainee will be required to indicate which other station they will be training with as the trainer instructor can design the simulation session in many ways The instructor can work with one student
9. Siren On top of womanSreaming wav type Shots wav ASondd4ijename pUSiIren way SoundUsLabel Explosion Next go to the top of the Notepad and SAVE When you Pr A Le dans wavy reopen your Instructor Station Simulator you will see the change if you did the steps appropriately CHANGING THE LABELS ON THE UTILITY PHONE LINES The process here is exactly the same as for finding the files Go to your shortcut to the ini files as before from your desktop folder Search FIND with the search words Contact Page 2 this will bring you to the area of the ini file you want to change to label the UTILITY PHONE LINES PR oa M 95 APY WATT EFPZ TETT RTT a ee II Lea Leu differently Only change the Title 55 rof on ET irin ce jj ue Die what Tio Fae dec ae amc Lancer 4 fus Server es 11 The associated Contact button Label sub title It S casy type what you want next to Title no space a Unused contact buttons can be either om tted or the name 7 Sel ober l instead i e over State Patrol or Power These are Ring Down a m Contact Page amp 1 Lines so label whatever you use in your area or your agency 1 1 1 11 Time LLI iL d oss Lire or mock agency colleges and high schools Remember Waged can rac 111 1 9 1 1 EXACT meani
10. Unito Hane THS Tl ET Unite thane TAS mn 57 Lntz lanr FHA RI 5 5 F al TFEHa F ANS COP TOUS Tod Hc E detest on igual e Ennlar Him Ware mmm nm FE uplivriul maws can be used Lo ine Lhe caller E disp oped ab Lhe gamer pusilion ul a B lo enable che venar 2o Pdenlil Lhe ler sn Lhe lorn rr He OS T4ETexEXRXEEXOfLTac Warme bo Splaved ke M ere rt ter ESESES Illnztnare dr ee T critted the caller position horstnava Ta HnstnanrFatterwcontac gaudent s1 9 1 1 REALITY TRAINING STATION PAGE B 21 Now that you have the files in front of you here is how you change them Find the SOUND you want to replace and the name of the sound file you want to enter You will find this name EXACTLY as it is in your 911 Sound folder Let s say e 9 19 9 you want change Woman Screaming to Shots wav ESL TE nien iluerying you listened to it and like Shot better E OT EE d TIE SoundOGJjLabe l Woman Screamine On top of Woman Screaming type Shots seundO3F i lename WomanScreaming Wav sound dLabel PD
11. ee 2 7 E iew Traffic Stop J 101 x Unit Location Plate Name DOB Disposition Fill Information in On View Traffic Stop Window Select a unit from the pull down menu input a location and plate and select the TRAFFIC button This will close the popup and put the traffic stop into the Active Units box only with the designation TS with the unit name and location To reopen double click in the Active Units box pop up this will return the prior box so the name or disposition can be entered Traffic Create a Traffic Incident In the event the On View Traffic stop results in an arrest or needs an Incident Card click the leftmost open file icon to create a traffic Incident Card in CAD This will open a card and dump current information in the popup into the CAD Card Erase the Traffic Stop Window Click the rightmost button with trash can image so that no traffic incident is created and no unit status will be affected 9 1 1 REALITY TRAINING STATION PAGE B 14 A a s5 g e e carmin 6 911 TRAINEE STATUS BAR Status bar turns green when there is a call for the student Status bar turns red means there is a call for another student connected to the same session and the red student may monitor the call and enter their own information into CAD and save in their own student files is Sd J UES ocd Beo eo LITTLE GREEN MAN j T until the Instructor session is closed If r
12. number of units responding Selecting a call in this box will bring the Incident Card up You can adjust the field size by dragging the boxes Current Incidents Address 05 r u 5 N kPendng In Incident T Line N number of units IsPending Pending Closed Incidents Non interactive box displaying the list of incidents that have ended UNITS 4 Active A list of Units that have been put on calls or traffic and their location Unassigned Units available to dispatch 5 FUNCTIONS Disposition User defined non data drive field Save the Incident Card Information Every card must be saved after the data is entered or the data will be lost Pending a Call if no units are available to dispatch In the event no unit is available to dispatch the call can be put in Current Incidents and indicated as pending by hitting CALL PENDING When a unit is dispatched on that call the Pending Status is replaced by the unit dispatched to the call Create an incident without a 9 1 1 call Create Incident will display a blank CAD Card for calls that do not come in on the 9 1 1 lines Not used for traffic stop turned incident there is another button below for that 9 1 1 REALITY TRAINING STATION PAGE B 13 Traffic Stop for police traffic or other police patrol work that needs recording Start the Traffic Stop Popup Click blue car button to bring up the traffic stop on view window
13. replay it You must exit the simulation session to play the calls The calls will play when you are in the simulation session however we have found the sound may sound underwater as the competing open lines often but not always are overwhelmed You access VCS911Replay exe recorder from your program files or the speaker icon on the desktop 2 PHONE PANEL The panel shows three types of lines 4 9 1 1 lines 1 Business Line and 4 Utility Lines LB T1 4 9 1 1 Lines are outgoing only when called from the Instructor Trainees cannot call out on these lines On the Trainee station calling on this line will create an incident card for every call initiated to the student station 9 1 1 REALITY TRAINING STATION When The Call Is Connected When an ALI is selected and the phone icon is selected that line will flash and ring for the student When the call is answered the hand icon will appear To place the call on HOLD click this hand icon The icon will turn red To take the call off hold click the red hand icon again Clicking the phone icon disconnects The Instructor Role Player can initiate calls to multiple lines while currently on a line i e can call in on Line2 while speaking to the student on Line1 Instructors need not put lines on hold at all With Many Lines on Hold How I Tell What Line Has Which Call 7 58CountSt 901 8002 1 pit2 9 1 1 ne 3 8 818 East Quany Rd 911 A002 1
14. NG STATION Your other wireless is competing with 91 1Reality wireless hard wire the computers with a Cat5 or turn off the other wireless Check your wireless connections to ensure 911Reality is connected Go to Speaker icon on the bottom menu open mixer and check volume levels Check the volume bars on the CAD card Check your headset volume Check the plug in for the computer often the two connectors are plugged in backwards You must ensure the ALI is properly selected or the last ALI will reappear After every entry on the narrative you must hit the save button on the lower menu bar On the first call you must manually select the connected student you want or it will default Turn on the recorder prior to calling out and turn the recorder off after hanging up The only way to play an rec call is to open it in the Replay Like with any software that seems to be stuck reboot If that doesn t work call 1 800 830 8228 and talk to us or email Support 91 1trainer com PAGE B 23
15. NI files named 911 Trainer ini Ini files tell your computer what to name what to look at what to do basically These ini files run the simulation software for both stations Most ini files are not changeable and if changed will destroy the software There are files that can be changed if you follow clear directions If the files are not re created exactly as intended they will not work When you click on the Shortcut you will end up at the right place that contains the ini file that is ready for editing You will see this list of various files that run the system most of which you are NOT allowed to change owm Vire ibe s a F l Iie comfig i E Lil Ar TAT SPST THERA see Apa Mcationcenfigurarica me ws Product lyp preset for use by Instalishield ma nbenance vesradictud 1 1 Trainer Pa CRT STS PRT co F Ue TP weed f r ramrand Sersomonta3355 Be JCPZIIP poro eed Tor WS Clienl Therion Cogmuinb cal un vesinrercomorTet h Meartbeart w llizeconds thar the vis Client Ha Td haar Thear rh The TA Fb thal il is SLiTT 1 tva ominut Lad Hi TPHSATRA Tw T Of aalriracT abire ied fara Server reurzmirarian B MAXUME TENTI NOERE SS TIM 248 048 756 yolk 2123 12 00 08 OTT RATS RR RR aaa rarstonfd gurati
16. e all data on import Add Excel data to database on import Replace To put a full NEW database from EXCEL you select the Replace button as shown then use search to find the 1 EXCEL program you have possibly on your flash drive and the 2 current database in ARTTCOMM folder named ALI mdb Import Add To put more data to the existing file use this second button and go through the same procedure to find and add with Import 9 1 1 REALITY TRAINING STATION PAGE B 17 2 EDIT CURRENT Whatever ALI addressing is currently showing up on your Instructor station can be edited easily Open the Edit feature and use the search button Edi Guest AU Dota This search will lead you to the file you need to open called ALI mdb When you select the ALI mdb file it will dump the current ALI into the program as seen here BO o Be amp Program Fies ARTICemes Jel e AAT Organe Hen feider Ei ld ut ae T EL Stale Ponal 410 Hwy Ea Amtaw Power Comp 4407 _ Hardwood L 918 Bost Qu Anytown B a H Dim EH AMETS Now you can go into this file and change any mistakes or add new addressing up to 999 and simply hit SAVE an this will load onto your Instructor Station The simulaiton screen must be off for the changes to take place NOTE ALI only needs to change on the Instructor
17. eturning the student name will appear again Student Log File All 9 1 1 calls taken and or dispatched and all on view traffic stops are TUTO saved ina STUDENT LOG folder on the desktop The file can be printed P bp and submitted for lab work or saved on a flash drive or student folder The Trainee Name Donna Ferris file is not available until the session is ended No action is needed for this to happen as the folder magically appears and files dump into the desktop eet folder during the session yet only available after the session is ended 220 You should see file ER T NAME day year hours min sec html renee ed a Perba Coe Fis d OR LELLIGS IJ ME a ee dueem o where ol iR LE d beca Lom m eee Wan orm exams ee Die Dee Dur 77 dme Roma cum gc ur E Ir LS DN zal cies Phin Tm d LT mi Nd Darm d D aga oma ilis i pP Loin Nm 9 1 1 REALITY TRAINING STATION PAGE B 15 9 1 1 REALITY TRAINING STATION ADMINISTRATOR GUIDE HOW TO CUSTOMIZE YOUR 9 1 1 SIMULATION SOFTWARE ADDRESSING In order to create the most realistic setting for your learning simulation you will want to create ALI addressing for residential and business that matches your vicinity or your own locale You also have the ability to create multiple ALI w
18. ime viewing screen for the student This viewing can be initiated by pressing the VNC viewer icon and dragging the student screen over to the monitor When an Instructor is working with more than one student there will be additional VNC icons labeled Student1 Student2 p The additional feature for this instructor tool allows the instructor interact on the Trainee screen with the Trainee The Instructor could for example correct a narrative or change the Call Type choice by moving the mouse to the VIEW screen and typing on the student screen ALI can be modified or created new You can use multiple ALI for training multiple jurisdictions 9 1 1 REALITY TRAINING STATION PAGE B 9 6 CURRENT STUDENTS CONNECTED STUDENTS In the event 9 1 1 Reality is one station to one station this area will display the computer name Student 1 Students must enter first and last name and use no numbers This student real name will appear under CURRENT STUDENT when the student is selected On multiples select Student 3 and that name will appear so you know who it is you are working with In the event your configuration involves multiple students connected students will tell the Instructor Role Player which stations are signed in to the session NOTE The Instructor Station can only act as an Instructor Administrator position So when working with many students do work with only one at a time Yes you will select which s
19. in a 15 restock fee WARRANTY Equipment warranty on the stand alone computer systems is one year parts and service Warranty on the software is one year Supplier warrants at the time of acceptance of the Products in whole or in part and for a period of twelve 12 months from such acceptance the software will be free from defects in materials or workmanship and will function in accordance with the system description USER CONFIGURABLE FILES ALI DATABASE can be user defined Unlimited additions using ACCESS CALL TYPES can be user defined Maximum Call Types 999 AREA BEATS can be user defined Maximum Beat index 999 UNIT IDENTIFIERS can be user defined Maximum Units number 999 9 1 1 REALITY TRAINING STATION HARDWARE An All In One defines a desktop computer that is combined with a monitor all into one case Recently these kinds of computers have become extremely popular because they save on desk space and are easy to move around Products shown here may not be the actual model make shipped Full package contains Instructor Station s and Student Station s All stations will be All In One Complete Computers with wired keyboard wired mouse wired headset An additional INSTRUCTOR MONITOR SCREEN is included for each ordered Instructor Station Each Reality system also includes 1 wireless router 1 wireless printer and connector cords ONE STATION INCLUDES EACH SYSTEM INCLUDES 9 1 1 REALITY TRAINING
20. incident cards These lines can be labeled as any desired Ring Down line by the Administrator 2 CAD CARD ctor iosdell390 Student Name b h NAMEUPON SIGN IN Date Hec d 02 03 2011 Time POPULATED BY SYSTEM Incident 14 Address Location 3920 Bradmore 0000000000000 Business Hame P Beat Area z H Call Code Call Type Caller Francis Bremmer Contact At 3320 Bradmore 0 555 2544 Narrative vn amp i END THIS CALL Call Ended amp Unit Dispatched Arived agp ti e 13 11 39 5 131149 9 ADD2 131143 131146 002 131147 1311 48 joe e 131152 131153 Dispatch Clear Units To dispatch a unit for one incident select from Unit pull down and click the dispatched timestamp The selected unit will be shown in Active Units List and on that Incident on the screen in Current Incidents Primary unit will appear connected to the Incident and Back Up units will only appear in the Active Units box referencing the call Click the arrived timestamp when units are arriving The primary unit will not clear until the call is ENDED Back up units will clear whenever the unit is clicked in the Active Units box 9 1 1 REALITY TRAINING STATION PAGE B 12 3 CALLS CURRENT AND CLOSED Current Incidents Non interactive box displaying all open calls the primary unit the call type and the phone line the call came in on and
21. ith easy upload to your software in order to study different areas of the jurisdiction ALI Anytown is included in your program and can be used as is or replaced at any time by creating your own ALI unlimited in ACCESS ALI can only be created in ACCESS and lists in other formats such as txt must be imported according to the guidelines in ACCESS Once you create your new ALI in ACCESS this mdb file will need to be uploaded into your ARTTCOMMS folder to replace the current view This folder is located in C Program Files ArtComms 911 Trainer ini Copy over the other mdb file If you wish to change the ALI for different locations you can create and drop each day as needed The entry format must be followed with maximum number of letters or numbers We have created an easy program for uploading new ALI or changing current ALI called SIMULATOR DATABASE MANAGER located on your Instruction Station Easy directions are located in your DESKTOP TUTORIALS by Camtasia a narrated show mue hira ta Lia id ETT kw Lib F m i im mm ry in r E immira Guns num m n LIE LE um li i zy sis Mn fe She AN E E v i aps meses Quas T Bea ie ae a EEG Ii So PrE ii Bg mm ee E M rex m ia Bain uam Phoetin Cina L
22. l Taking Mastery Power Point Workshop with eBook Stress Training Negativity eBook Stressful Job eBook Chill Out eGame See more information on each included product at www 911trainer com Power Point Workshop with eBook Additional product downloads available for purchase Take the time to review your various learning and training tools The various tools require basic knowledge of the use of Power Point particularly the Slide Show feature Upon opening the Power Point workshops select SLIDE SHOW from the top menu to view the training The Instructor Workshop Guides are narrated so check your sound volume 9 1 1 Call Cards require patience for some calls are large and take 30 seconds to load PDF and DVD files open up with double click This system uses Open Office If you prefer Microsoft products you can add them to your system The ALI Database is customized with ACCESS from Microsoft or Open Office Your eBooks are PDF files and can be printed for distribution or read on screen Please read the ABOUT cards for each section in the INSTRUCTOR TOOLS folders STARTING UP YOUR SIMULATION SOFTWARE You have either one or two icons on your desktop For 9 1 1 Reality Owners with ONE ON ONE STATION you will have a dedicated Instructor Station and dedicated Trainee Station What is the difference between an Instructor and a Role Player An INSTRUCTOR is your AGENCY TRAINER or your TEACHER or INSTRUCTOR official
23. le to upload and these may be actual 911 calls you want the trainee to enter into CAD or other training reasons 9 1 1 REALITY TRAINING STATION PAGE B 10 STUDENT STATION The Instructor Station must be logged on first Student Logon is mandatory OD gm m T i oe I1 ee i pl ee ET a pit RI pi Bii EN d omm d pii Sat m EE ee ET sl 1 I iru RA amp m E ER 1 pHi FI wF 4 att bona EX t pn 51 1 LI a i piii ira E Li own m PHONES RADIO VOLUME Same as Instructor Role Player unit CAD INCIDENT CARD Working CAD Card and Units to be filled in during call CALLS Current and Closed Incidents List UNITS Active and Unassigned Units FUNCTIONS Various functions to select STATUS BAR Multi student configuration notify green go red monitor 9191919191019 LITTLE GREEN MAN Ends the session It is mandatory to end all phone calls prior to ending the session or you may corrupt the simulation files 9 1 1 REALITY TRAINING STATION PAGE B 11 1 PHONES RADIO VOLUME Same as the Instructor Station 9 1 1 Lines are incoming only for students Business line is incoming and outgoing Volume bar adjusts the student s headset volume be sure the computer volume is adjusted Utility lines do not create
24. lling the Eye M o MEE i an A REUS 911 line Ensure that the desired address is 20 Dn SES 06 Farry Hal 19 Bear Aen highlighted before pushing the telephone LI line or the last address will dump into the Incident Card and must be deleted All telephone calls answered on 9 1 1 lines will create an INCIDENT CARD with no recognition of any duplicate ALI 5 INSTRUCTOR ROLE PLAYER NOTES his notepad is intended for use Add instructor Notes 5 Sensi during a student training session cian Lar Instructor Role Players have the ability Report Date 2011 04 15 j Report Time 16 46 16 to real time view the students work with Pee Trainee Name Donna Ferris Re Fe eed ja ee ee ee Lut Lr the INSTRUCTOR ROLE PLAYER ccr MGR MONITOR SCREEN Instructor Role Players will also have comments to write during the calls regarding the student s DI riam npn ee er Srl voice manner service and questions or dispatching skills The address will o n Hn Dew ea Wm 1 asia D haat appear only for the ALI that is selected Therefore to create notes on a Are ears tse th sl Lun Stns sos certain call select that call and enter your comments The notes will be saved in the INSTRUCTOR NOTES folder on the desktop and can be printed or stored in student files or another specific grading file INSTRUCTOR VIEW SCREEN Each Instructor Station includes an additional computer monitor that acts as a real t
25. ly The Role Player is a student acting with another student so that simulation calls can be practiced and submitted to the Trainer or Instructor The Instructor has access to many training and teaching tools and can administer the system by changing the ALI Call Types Unit Identifiers and other customizable areas in the simulation software The Role Player will simply give calls and radio traffic to another student for practice which is great learning without evaluation When the 911 Instructor icon is selected the Instructor screen will start up The Instructor Role Player will then wait for the Trainee unit to sign in Once the Trainee signs in the persons sign in name will appear in the upper right hand corner Once the Trainee name appears you can begin your simulation practice learning There is one more task you must complete before you can begin your training session and that is to start up your VIEW SCREEN so that you as an Instructor or your Role Player can view the student working in the CAD screen Why do I need to know what the Trainee is doing Unless you are very good at tracking the calls you make and the units that are responding you will get lost The Trainee screen has all the information on all the calls For the Instructor this is a necessary feature so that evaluation of the Trainee s work can be done For the Role Player this helps keep the session organized and the other Trainee can learn from watching
26. n until you have completed the radio recording you wish to save When both parties activate the radio at the same time a dinging sound will be heard Volume is for the radio and phone volume 9 1 1 REALITY TRAINING STATION Pronatic Nome _ raar Town Cass C pon aa jalan Fut p pnn ME Your system is delivered with a 229 Ae S blinds Cole Bukdng TI Calle een DJEN 1 J posee Courty Jad 1 Ave BUSN default Anytown ALI ANI list This i ee Arte 311 s passas ana Ci Pure GAS Fete devon BUEN list can be customized using Microsoft amp Conus Arad E 7 E CE Care i Aeon BSN ACCESS Open Office 1S installed as an 22515575841 B BE at ELI E ER TS 3 x28 885 Fons panum 831 E ast Brook Dale PU Buch ACCESS substitute 299 custom gH pou uel jei Pera Bab epa Comdo amp rin LIH Mug E kriar RT SD pee ips a en ee addresses can be added 12 roue 367 1136 5 Amen RESD 12 Gon tenaces 114 Shs and Maians 9B 5 Deer Amen BSN he Instructor Role Player must select T 14 Pian Erene Fur Bi alee ruit per BEESD pos ueris lane Tm 4222 Lal Quarry Ark RSD the desired ALI address to fit the type HE 2400 Fete b 5 args Mmm ZEE Sonn Brg REI i CER LEE xem E E of call for the scenario before ca
27. ng NO space after the Padentontact TItis bAl Line ktm CUE ele elEIe Beem l l Lire Paqeulcontact djTitle Pr1 Line 3 sabe 175 7171 9 121 Pine 4 Pagedicontact aTitle Prl Line 1 praet EC an AA abe 75 7 ant ac 1 bass ires Fini is Paqeulcontact sTitle Pr1 Line 1 Page lContactO5Ti tle Ps amp 1 Line 1 Preece earn ae Eos E riens PagedlCentact0sLabel pusiness Em ec 900000000000000 Page i EE NB EE NM ENS UD ED ew Page 2Conzact lName p 2 1 6 1 EM 1 PageO ConLac LOTT i LTezETIETEEREE TERI Page 2Contact lLabelz Un A Page 2Contact 2Label Page 2Contact 3Name p 9 1 1 line 3 9 1 1 REALITY TRAINING STATION PAGE B 22 TROUBLESHOOTING IF THIS HAPPENS IT COULD BE THIS Open the Instructor and let the system cycle 3 minutes before opening the Student Sounds are underwater at times Sounds are underwater at times Student cannot sign on Volume is too low Volume is too low Volume is too low Can t hear anything Wrong ALI Showed up Narrative didn t save Selected Student 1 Student 2 rang instead The record feature didn t record the call The rec call wouldn t open or play Simulation software seems frozen or is doing things different not working as before 9 1 1 REALITY TRAINI
28. on defies shen keyboard pul is prumisoed 1 a Tee i e Prhgp aE will anly prhcRAX Eayeaard taper when Lhe fora i gt F B 1 6 sil pan ATE keyhnand inpar whether 4 9 1 1 REALITY TRAINING STATION PAGE B 20 To locate the ini file that handles the BACKGROUND sounds on your Instructor Station you will use EDIT FIND as shown in this image Type in FIND background and hit enter This will take you to the place you need to be to change the background sounds on your Instructor Station sound effects Background is on the bottom of the page scroll down You currently have 4 sound effects installed you can change these The blue highlighted files are the ones you can change You must match the names of the sound files that are in your Instructor Tools Administrator Tools 911 Sound You simply replace the name exactly as shown in the sound file Lee ste o _ Tre N asal Uem Thay Pe LUES ive camp 5 421 WaiilzDhaae Dy hF teh cE 42 e dH fl 25 6 01 oF nmi tr D HET YE IAT ICN ame curation gs LOTITE MOST UPS nes cna hr ied r o deine rhe caller Wisp n ls DE pustl icn 2 u rulis Llu lo en Ihe ily the wt caller n tre Tora
29. or all students Customizing Your Simulation Software Prior to designing your lab sessions you have the ability to load your own addressing call types unit numbers and sound effects into your software You can also change these options at any time See complete instructions in the document under Administration Ihe program used to customize your ALI Units and Call Types is called SIMULATOR DATABASE MANAGER V The terms trainee and student are interchangeable 9 1 1 REALITY TRAINING STATION The system is loaded with training tools for the Instructor and for the Trainee The tools are accessible on the desktop shortcuts leading to another folder containing the tools Instructor Tools Notes from Simulation Sessions Recording Logs Sound Effects Reality Manuals Quiz Template Ring Ring Simulation Books Assessments Typing Test 9 1 1 Instructor Simulator Start Up 9 1 1 Trainee Trainee Start Up Jeopardy Millionaire 9 Power Point Exercises Liability Police Fire EMS etc DVDs amp Workbooks 6 20 minutes DVDs Call Taking Radio Crisis Suicide More 9 1 1 Call Cards 3 Call Guides 50 9 1 1 Actual Calls Embedded Police Fire EMD 9 1 1 Scripted Calls 3 Intense 9 1 1 Calls Scripted Police Fire EMD Domestic Violence E kim z ETON 1 Customer Service Power Point Workshop with eBook E Radio Workshop Emergency Radio Power Point Workshop with eBook Cal
30. s only used to change UNIT NAMES NOTHING ELSE The program for changing the Unit Name daily or whenever is called the SIMULATION DATABASE MANAGER and is located in C Program Files X86 CHANGING CALL TYPES From the Instructor station use the Import Call Types feature Click on 911 Trainer ini and this sweet program will show up You can import a file from EXCEL Named MyTypes in Instructor Tools Administrative files Or you can type the Call Types in this example does not show priorities but they can be added Unit names can be typed and changed daily 8 types and units or whenever you wish to simulate a different squad shift or type of responder and can be changed for all from the instructor station Or individually by going to each student station to change UNITs only 9 1 1 REALITY TRAINING STATION PAGE B 19 CHANGING AND CUSTOMIZING SIMULATION Warning When changing SOUND and PHONE files you will be directly entering the ini files The ini files are extremely sensitive The system arrives to you working perfectly if the system does not work as intended after changing the files as directed below most likely a missing space or some other change was entered not EXACTLY as it was before INSTRUCTIONS FOR CHANGING THE SOUND EFFECTS Instructor Tools 1 Administrator Tools Computer Tools 911 Trainer ini Shortcut The shortcut leads you to the system I
31. tudent to call on the phone others will monitor One student will recognize they are selected and should answer the call when a GREEN BAR appears on the bottom of their screen All non selected monitoring students will notice a RED BAR at the bottom of their screen Monitoring students will be automatically muted on the phone Monitoring students will be able to fill out CAD Cards on the call Monitoring students will be able to save their CAD entry into logs Monitoring students are able to answer the radio on all calls without being selected Instructors can switch from student to student at will but must hang up on the phone with each student upon selecting another student sp ndEfecs Press To Play l 7 BACKGROUND SOUND EFFECTS he system allows an Instructor Role Player to manually start or stop playback of a background noise audio file from a palette of 5 possible choices to be mixed with an active phone call or radio OOo o Memeseen transmission Once the Instructor Role Player has started background noise audio file playback the system will play the audio file in a continuous loop until the Instructor Role Player stops the playback J Background Volume Control These sounds can be changed by the System Administrator All potential sound effects can be viewed in the Instructor Tools folder to preview before replacing in the simulation software You may load your own wav files into the ini fi
Download Pdf Manuals
Related Search