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SmartCAD - CTS America

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1. Bcso v v Secondary Activity Agency Configuration FHP Y Y MPD v v A ocso v ISSO Secondary Activity Agency Configuration Agency Activity Required C Allow Concurrent Activities x C Allow Duplicate Activities Edit Enter Find F5 Delete Delete Save Close Escape Add Insert Close Escape Add Insert Close Escape In a multi agency environment activity requirements can be designated per agency Only one secondary activity agency configuration record needs to be created in a single agency environment 1 Click Add or press Insert 2 Select the Agency by clicking on the ellipsis then double clicking on the desired agency 3 Place a check in each of the agency s selected requirements a Activity Required The On Duty unit assigned to this Agency must always have an active Secondary Activity assignment through out the Tour of Duty b Allow Concurrent Activities The unit is allowed to have one or more active Secondary Activities through out the Tour of Duty c Allow Duplicate Activities The unit is allowed to have more than one of the same Secondary Activity active at once through out the Tour of Duty 4 Click Save then click Close Clicking Close prior to saving will result in the loss of any unsaved changes 2 94 CAD Configuration Alarm Configurations Assigned Locations Use this option to set up alarm loc
2. ooococonococinocaconncccnononononanononcnonononononcnononanonnncnnnnnos 56 indicating a Unitas BUS eo 56 Placing Multiple Units in Busy Status s cccssccyessscesstecesassaeedacasavangevaquassaes seeneadesasaseenccedenteeadaca 56 Scio ine Units to O SS 56 Drag and Drop incese iosten riin n a A ES E EAE AE EES AS EA A EES 57 Dispatehins Mu ltpl UniS de ae 57 If Tie WUE 1S i av al ALN ae oe cesar gta e i Noe iie a aa aS 58 Winton another Call inet eee iG cate lees Sa ee E Gah ee 58 Unitnoton duv neri aa e Pee eS eo Re E e 58 Assigning Temporary Attributes to UNitS ooocononccinocccnnoccnononannnoncnnnnnononnnnconncncnoncnonnncnconnnnnnnnos 58 Assigning Units to an APS A A A dd 59 Indicating Units are En Route cscs jsiccasvaccn ss dvedaacaseanaieunseneiascavadcadssouatasesecdatans deidad andas 60 Drag MIDI A traded jet AAA 60 Placing Multiple Units En Route psi isis 61 Indicatino Unitsare On Scene od ii 61 Drag and DrOp sandia avcaaa a a a a 62 Placins Multiple Units ON SCONE tot 62 On Scene Ayvalable na de ia 62 Adding Specialized Time Mapu idea cadena 62 T dicatins U its are Transportin o o is 63 Besin ta a maaeee 63 A A o 63 Indicating a Delayed Response Status 5 cc s c ccsacuscccivseseaeiancteascadsysceda stsdesaaeysaeessnasenes dedic 64 Queuing Units On a Call o Es 64 Cueto Unit 64 Reviewing Unit Queues iii aii iden saciad leida ridad 65 Unit Oe ua AA A AA da 65 Cal QUE A iaa 65 SECA A A di aad 66 iii iv T
3. 1 To create a chase call enter C at the Command line and press Enter The Chase Call window appears The configured chase complaint type and complaint status are entered by default according to the agency s designation in CAD Configuration Change if needed Enter the call number for the unit on this call and press Enter Enter the appropriate information for the location that best applies to this call Enter the first three letters of the street Press Enter to validate the location against the geographic file A multiple matches are found a list of matching locations appears Use the mouse or the arrow keys to find and select the correct street record Double click the street record or Enter to apply it to the CAD incident Certain identifiers can be used to locate specific address types For example interstates should begin with I or I as in 110 Highways should begin with US or US as in US29 To enter an intersection enter the first three letters of the first street a slash and the first three letters of the second street then press Enter to validate the location For example to enter the cross streets Baylen and Romana enter BAY ROM or ROM BAY in the Address field The first line of the address field is populated with the street highway or interstate information The second line includes place or landmark if applicable Enter the apartment or lot number if needed and complete t
4. da SmartCAD Enter the filter criteria to be applied and click Filter To filter the list by a date range place a check beside Date Time Range To remove the filter click Clear Filter Caution Notes are sorted by Date Time by default as indicated at the bottom of the window and by the color of the column To apply another sort order press F4 Each time F4 is pressed a different sort order is applied To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter Double click on the desired record or highlight it and press Enter to open the selected record To add a caution note press Insert The date and time as well as the author s user name are automatically entered Caution notes can be created for places or for vehicle tags For a place enter the full place name in the second line of the address Enter the cautionary note in the notes field and press Tab to save the notes For a vehicle enter the vehicle Tag State VIN Description Year Make Model and Color Enter the cautionary note in the Notes field and press Tab to save the notes When finished press Esc to close the Caution Note record When finished reviewing Caution Notes press Esc to return to the main CAD window Y From a call record enter CN at the Command line to view caution notes for the dispatch location on the call Y To create a Caution Note
5. If the call number is not known press F2 to find the unit By default the list contains only users from the agencies viewed by this workstation Click All Agencies to view all users from all agencies The list is sorted by Call Number To search for a person by name press F4 to change the sort order to sort by Name Press F5 enter the person s name and press Enter The nearest matching record is selected Double click the desired record or highlight it and press Enter 3 To assign a Unit Alias attempt to make a change to the Call field This will bring up the dialog that allows an alias to be selected a Click the ellipsis beside the Select Alias field b Double click the desired alias or highlight it and click OK c Click OK again to confirm the assignment 4 Verify the unit s geographic assignment and change if needed To look up a geographic area press F3 When the correct geographic area is found select the record and press Enter 5 Enter brief information about this unit into the Comment field The Comment field is limited to six characters and is visible to all users For example to designate a unit as a mutual aid unit enter MAID in the comments field when you put the unit on duty 6 If the unit type has been configured in Employee Master it will display in the Type field when the call number is entered If this field is blank use the drop down list to select the unit type i e LAW
6. Place a check beside Active to allow the run card to be used Enter any Special Instructions for this run card in the field provided Select the Linked to Complaint Types tab to link a single run card to multiple complaint types Select a complaint type from the list on the left and click the right arrow to link the complaint type to this run card To add multiple complaint types to a single run card hold down the Ctrl key and select the complaint types Then click the right arrow to link them to this run card Click Add All to link all complaint types to this run card Click on the Details tab to configure unit recommendations for this run card Click EmpMast Lookup to assign a unit to the selected position Unit 1 Unit 2 etc Double click on the desired unit from the Lookup window or select it and press Enter to assign the unit to the selected position Add as many units as needed Click Save amp Close when finished configuring the run card Click Close to return to the main CAD Configuration window Click Add Position to add additional positions Static run card positions are unlimited However once the 20th unit is placed on a call the remaining positions on the run card are ignored Click Add Depth to add alternate unit positions The depth of the run card is unlimited The Primary Unit column contains the first set units to assign to the given run card Alternate Unit columns are available for backup configu
7. iii vi Table of Contents Subject Information and the Master Name Index ocooocccnoncccnoncccnoncnononcnonnncncnnncconnncnonnncnnnnnos 106 Entre Ea ds 108 Entering and Viewing Warr ames siii ii iii iii 109 Entering Vehicle Information iii italian necdacavansdeces anteanes dessaaaannaes 110 Entering Vessel Informations ca dla aa Llao od 112 Entering Property Record Information ocoococnnncccnoncccnnnnnonnnnccnnnonononononnnnnononcnonnnnconncncnnnnnnnns 113 Entering Real Estate nto 114 Viewing Transport Information miii darian secyeccatessaaeusdacedenteeneate seas 115 Recordins a TOs adele verse ans cass a nels da se eae mas ES 115 Adding Wreckers to the Tow Log ni che 118 Assigning Offense Numbers to Call da 118 Using Multiple Gal VIEWS ssa A A he E E ee E EN 119 Openin Multple Callsrsinienini dios 119 Viewing M l ple a r a e a A AE 120 Incident Windows Men ii 120 Active Form Lita dd emi 120 s uspendine a Calorias 121 Resina dios 121 suspenda Calla dune ONEA E a a it 121 Reactivatesa Suspended Call aint 121 Compleinsa Call o oo io 122 Entering Disposition Codes vivida desir rei Es 122 Ent rins D mosraphie Data o A o AAN 123 Entering Colon DAA deduetseaneeees E Ea cease 123 Creatine a Call from the 91I Feedo iio cee Sadan ae A e a EA R eai 124 Using Multi Agency Dispatch with 911 and Quick Calls ooooonoccnnnconocacinacconanannnonnnonancnoncnnnos 126 Using Cal Scheduler rasen constr ae ict bara sas i A N een Sessa EN 128 Cre
8. 3 185 8 10 11 12 13 a O Y SmartCAD If the Social Security Number entered is present on another incident the View Additional Calls for This Subject button is enabled Click the button or press AIt V to view other calls for this subject If the Social Security Number entered is associated with a Warrant the WAR button is displayed in yellow Click the button or press Alt W to view warrant s associated with this subject If the subject has suffered injury use the ellipsis to search for the Extent of Injury When the correct option is found double click it to add it to the Subject record Use the Spacebar to indicate seatbelt use airbag deployment and child seat use Enter Next of Kin information and indicate if the next of kin have been notified If information about this subject can be released to the public place a check beside Allow Public Release and enter the name of the approving personnel When all available information about the person has been entered press Esc If the subject has active warrants in RMS a teal MNI TW flag is displayed When users double click the flag or press Ctrl F6 all matching MNI records by first last name display If the subject has possible Arrest record matches found a yellow MNI POS HIT flag is displayed When users double click the flag or press Ctrl F4 all matching MNI records ordered by first last name are displayed If the phone number associated with the
9. LA Command To quickly enter a complete log message without opening the dispatch log type LA at the command line and press Enter Message types can be specified by entering a quick key at the command prompt as follows LA space quick key Log Message For example LA space RC Accident closed road If a message type does not need to be specified enter a comma followed by the message text The default Message Type defined in CAD Configuration is assigned to the message For example LA space Investigator on scene You can also sort log entries by right clicking the Sort button and selecting the sort you want to apply Y Records displayed in red are not authorized for public release Records displayed in green are authorized for public release When you use the command prompt to make a log entry the default log entry type is applied Y The default log entry type is designated in CAD Configuration Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Reviewing the Radio Log The radio log on the main CAD window is limited to a specific number of events per workstation in order to remain current This option provides access to the entire radio log 1 The radio log history can be viewed from the main CAD window or while viewing a call record Type RL at the Command line and press Enter The radio log appears All log en
10. SUPERVISOR Y General Functionality Call amp Unit Monitor Filtering Radio Log Settings Startup Settings Mapping Display Settings Special Interfaces APCO Meds 48 ProQA ds FireMS Make ProQA Available for Complaint Types ProQ amp Version 8 ProQA 3 x Legacy O ProQ 5 x Paramount Law ProQA Police COMMFILE ProQ amp Police EXE File ProQ amp Police 10 File ProQA Fire COMMFILE ProQ amp Fire EXE File Pro Fire 10 File ProQ amp Medical COMMFILE ProQ4 Medical EXE File ProQ amp Medical 10 File E Create New Template From Settings E Load Settings from Template ld Save amp Close CF Close 1 On the Master Settings menu click Workstation Configuration 2 Double click on an existing workstation or highlight it and click Edit or press Enter to open it Click on the Special Interfaces tab Click on the ProQA tab Choose the version of ProQA used by the agency A MA E Pp Select the appropriate check boxes Law Fire EMS to identify the complaint types for which ProQA will be available Only the interfaces being used by the workstation need to be selected For example if the workstation is monitoring Fire incidents only the administrator should only enable ProQA Fire for that workstation 7 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window wi
11. 4 5 a o Y From the main CAD window select the open call that requires a return trip Type CRT on the Command line and press Enter The user is prompted to close the incident Press F9 to close the call incident Enter the disposition codes as required for the call and press AIt A to archive the call A new call is created by cloning the closed call The new call preserves the main unit and swaps the dispatch and occurrence locations the subject record from the original call is copied to the new call record and a note is added to the call indicating this is a return trip generated from the previously closed call The note also includes the CAD number from which the return trip originated A link is also created between calls Return calls can also be created from Call History Press F3 to create a return trip call from a closed incident Creating a Watch Order from Incident Watch orders can be created from an open call 1 2 3 From the main CAD window find the incident requiring a watch order and open the call Type CWO at the Command line The Watch Order record opens The address is automatically populated from the call record A note is also automatically added indicating the watch order was created from the incident Enter an expiration date and time if needed Use the buttons appearing at the bottom of the window to add a completed check center the incident on the map generate a call from
12. 4 Ensure Enabled is checked if appropriate 5 Click Save amp Close Adding Secondary Activities to a Secondary Activity Group Type Once the Secondary Activity Group has been created the Agency can list multiple Secondary Activities associated to that Group type 2 Configure Unit Secondary Activities Secondary Activity Groups Activity Group Code Y Description Enabled al fea eat Bayou Bayou Texar Patrol Y a amd DUI DUI CHECKPOINT Y Ba patrol interstate Patrol a a A Skyway Skyway Bridge Patrol F SOAR SOAR Y ga Delete e Refresh E em ny Show disabled Secondary Activities Activity Code Description Quick Key Enabled Act A gt a Auxiliary Patrol FHPA EN INVESTIGATION INVESTIGATIONS CID y Pat a Aii NARC NARCOTICS NARC Y Pat v lt 3 Show disabled a i Save amp Close Generate Unique Code O no Vehide Mileage O Vehicle Mileage Optional O Vehide Mileage Required m cose Vessel O No Vessel Engine Hours O Vessel Engine Hours Optional O Vessel Engine Hours Required O Vehicle Mileage Required When Ending Activity O Vessel Engine Hours Required When Ending Activity Set Unit Status to BUSY when entering this SECONDARY ACTIVITY if unit status is AVAILABLE O Disable O Optional O Force Count Code y E AAA Set Unit Status to NOT BUSY whe
13. Click Close to abandon unsaved changes 4 Click Close when the list is complete Vehicle Activity 1 On the Call Settings menu highlight Vehicle Configurations then click on Vehicle Activity 2 Click Add to create vehicle activity types such as DUI speeding or reckless driving 3 Enter the Vehicle Activity type and click Save Click Close to abandon unsaved changes 4 Click Close when the list is complete Crash Type 1 On the Call Settings menu highlight Vehicle Configurations then click on Crash Type 2 Click Add to set up frequently used crash types such as hit amp run single vehicle or two vehicle 3 Enter the Crash Type and click Save Click Close to abandon unsaved changes 4 Click Close when the list is complete 2 78 CAD Configuration Advanced Crash Attributes 1 4 On the Call Settings menu highlight Vehicle Configuration then click on Advanced Crash Attributes Click Add to create crash collision attributes such as collision fire hazmat jaws of life etc Enter the Attribute and click Save Click Close to abandon changes without saving Click Close when the list is complete Wrecker Configuration Wrecker Companies 1 10 11 12 On the Call Settings menu highlight Wrecker Configuration then click on Wrecker Companies Click Add to set up towing and wrecker companies Enter the Company name Company ID Address Day Phone Numbers Night Phone Numbers and Contact
14. For example interstates should begin with I or I as in 110 Highways should begin with US or US as in US29 To enter an intersection enter the first three letters of the first street a slash and the first three letters of the second street then press Enter to validate the location For example to enter the cross streets Baylen and Romana enter BAY ROM or ROM BAY in the Address field The first line of the address field is populated with the street highway or interstate information The second line includes place or landmark if applicable Enter the apartment or lot number if needed and complete the zip code 3 146 SmartCAD Press Ctrl Page Down to save the call The unit is on scene by default Accept this status or choose another and press Enter to close the Special Duty Call window The call record that was just created opens If needed add notes as with any other call When finished press Esc to exit the call and return to the main CAD window A special duty call can be created and the unit assigned at once by entering S and the unit number at the Command line For example to enter a special duty call for unit 100 enter s 100 Press Alt and the highlighted letter in the section title to move to that section For example press Alt M to move to Address Information Creating a Warrant Service Call Note The order in which warrant service call details are entered is determined
15. From the main CAD screen locate the correct call and double click 1t or press Enter to open the call detail screen The alert flag LRUN FRUN or ERUN is listed below the Complaint Type to indicate a run card in available To view the run card click on the flag or enter the appropriate command LRUN FRUN ERUN in the Command line and press Enter For example if FRUN appears on the call click the flag or enter FRUN in the command line and press Enter The Run Cards window opens and lists the applicable run cards for the complaint type and alarm level Listed for each run card are the type static or dynamic geo areas and alarm level To view all run cards regardless of the alarm level of the call click Show All Run Cards This button toggles between Show All and Show Only for the alarm level Choose the run card to be used and press Enter General information for the run card is listed and includes the CAD incident number complaint type alarm level special instructions active days and times and geographic areas assigned for the run card A list of attributes required for the call complaint type appear in the middle panel Next to each attribute is a list of units already on the call or available for service which have that attribute Select the recommended units to this call To dispatch the recommended units to this call press Shift Enter To place the recommended units en route to this call press Ctrl En
16. On the Default Agencies to Monitor panel select an agency from the drop down list and click Add to add the agency to the default viewing list Add as many agencies as necessary Select an agency and click Set Primary Default Agency to designate that agency as the primary agency to monitor Click Save amp Close when finished configuring the geo areas and agencies for this template to monitor Click Cancel to abandon changes and return to the main CAD GEO Views Settings window Click Close to return to the main CAD Configuration window Each configured geo view template can be assigned to an individual user in Employee Master Select an agency or geo view and click Remove to remove it from the default monitoring list 2 56 CAD Configuration Phone Book Data Import This function allows the user to import phone numbers and associated addresses into the CAD Address Book table 1 To access this option go to the Geo GIS menu highlight Phone Book Data Import then click on Intrada Phone Book Import 2 Enter the path to the phone list to be imported and click Begin This information will be used to validate addresses during the GEO validation process It also allows validation of calls by phone number 2 57 Call Settings Call Complaint Nature Configurations Unit Settings Help CAD Configuration Call Complaint Nature Configurations Notification List Configuration Call Disposition Configurations Call
17. Press Ctrl Page Down to close the Traffic Stop window The call record that was just created opens 11 If needed add notes to this call as with any other call 12 When finished press F9 to close the call or press Esc to exit the call and return to the a main CAD window Traffic Stop Y Y A Traffic Stop can be created and the unit assigned at once by enter T and the unit number at the Command line For example to enter a Traffic Stop for unit 100 type T 100 A traffic stop can also be created by using the OT command For example to enter a traffic stop for unit 100 with tag FL 123ABC on Highway 29 type OT 100 FL 123ABC Highway 29 at the Command line and press Enter When using the QT command additional information relating to the traffic stop may be entered after the call number state tag and location has been entered If information is entered incorrectly on the command line the user will be allowed to correct the formatting of the information without it being erased This information is saved in the Additional Info field of the call Press Alt and the highlighted letter in the section title to move to that section For example press Alt M to move to address information If there are multiple vehicles entered on the Quick Incident window the vehicles are listed in the lower portion of the window To edit vehicle information select the vehicle record and modify it as needed To remove a vehicle
18. Shift Up arrow to scroll up through the list of property items Press Shift Down arrow to move down through the list Press Alt M to access the Summary tab and review all supplemental information entered for the call if your workstation is configured to view the summary tab in CAD Configuration When an incident number is changed all supplemental information notes subjects lvehicles property etc are updated to reflect the new incident number Entering Real Estate Information 1 To enter real estate property information type REA at the Command line and press Enter In the Building Information panel enter a description for the building style property type and zone type Enter the complete address of the property in the Location panel In the Owner panel enter the owner s last first and middle name Use the Damage panel if the property was damaged by fire Enter the type and damage amount Select the check boxes to indicate whether the fire was accidental or arson Then select the cause of the fire Enter more in depth notes in the Notes panel Press Esc to add the real estate information to the call 3 114 SmartCAD 8 Press Esc to exit the call and return to the main CAD window Y Press Alt L to access the Real Estate tab Press Page Down to move the cursor from one panel to the next Entering REE at the Command line will also allow the user to edit the selected real estate record Y
19. To print a Real Estate record open the desired record and click Print The Print Preview window displays the report Click the Print icon to print the report When finished reviewing Real Estate History press Esc to return to the main CAD window Real Estate records can also be sorted by right clicking the Sort button and selecting the desired sort order Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Caution Note and Prior Call indicator flags sometimes appear on Real Estate property records The flags will appear when entering an address if there is applicable history related to the record Press Ctrl F2 or double click the yellow Caution Note flag to view related Caution Notes Press Ctrl F3 or double click the blue Prior Call flag to view related Prior Calls Reviewing Transport History 1 The Transport History Archive can be accessed from the main CAD window Enter TRH at the Command line and press Enter The Transport History Archive window lists all transports and includes incident number call number begin end date and time begin end address of the transport The Transport History list should be filtered before working with a record to ensure the correct records are being viewed Filter options include incident number unit call number address cross street city state county zip and the date and time the transpor
20. While viewing the list of default commands click Print to view and print the list The user defined CAD commands report includes the default command command description default alias commands and any user defined commands CAD Agencies This option allows selection of agencies used by dispatch If the agency enables multi agency functionality selecting certain agencies to be used for dispatch allows the dispatcher to monitor only the selected agencies associated with the chosen workstation 1 On the Master Settings menu click CAD Agencies The Select Agencies used for Dispatch list appears Place a check next to the agency or agencies to be monitored When finished click Save amp Close or press the Enter key to save changes and exit the list To exit without saving click Cancel or press the Esc key 2 46 CAD Configuration Geo GIS Geographic Settings Geo Streets Configuration Records Retumed 250 Street Dir From District 1ST CT 1ST CT 1ST CT 1ST CT 1STCT 1ST CT 1ST CT 1ST CT 1ST CT 1ST CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT 2ND CT A D MCCALL RD fs BNNNNMNNN YN NN NNN NNN NNN ONNENN ON City NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE NAVARRE N
21. Y Use the arrow keys to move from column to column on the record list Use Page Up and Page Down to move the cursor from one section of the Subject History record to the next Use the mouse to change the column size s on the record list Reviewing Vessel History 1 Vessel History information can be accessed from the main CAD window To review call statistics for vessels enter BH at the Command line and press Enter The Vessel History window lists Vessel details for vessels including the State HIN Record Date Vessel Year Registration Number Registration Year Color Vessel Type Make Model Name Vessel Activity and Crash Type An indicator that the vessel has been Towed is also included The maximum number of records displayed is configured by workstation The Vessel History list should be filtered before working with a record to ensure the correct records are being viewed Filter options include State HIN Vessel Type Vessel Activity Registration Year Registration Number Vessel Name Owner Last First and Middle Name Crash Type Year Make Model Color Abandoned Towed and Record Date Range or a combination of these criteria Enter the filter criteria to be applied and click Filter To filter the list by a Date Range place a check beside Date Range On For example to view all records of vessels towed from October 1 2013 through October 8 2013 place a check beside Towed and Date Range On Enter 1
22. a list of matching locations appears Use the mouse or the arrow keys to find and select the correct street record Double click the street record or Enter to apply it to the CAD incident Certain identifiers can be used to locate specific address types For example interstates should begin with I or I as in 110 Highways should begin with US or US as in US29 To enter an intersection enter the first three letters of the first street a slash and the first three letters of the second street then press Enter to validate the location For example to enter the cross streets Baylen and Romana enter BAY ROM or ROM BAY in the Address field The first line of the address field is populated with the street highway or interstate information The second line includes place or landmark if applicable Enter the apartment or lot number if needed and complete the zip code Geographic areas wrecker primary geo secondary geo etc are displayed next to the address information Double click this section to edit or enter geographic area assignments When the location information is complete press Page Down to move to the next data entry section The vehicle state defaults to the agency s state Change this information as needed Enter the vehicle tag number and year Press Page Down to move to the next data entry section Enter the vehicle make model color year and description 3 138 SmartCAD 10
23. include Incident Number Complaint Type Received Date Primary Unit Dispatch Location Occurrence Location Complainant Call Taker and Dispatcher On the Linked Incidents window press F5 to search the Linked Incidents list The search is based on the selected sort order Press F5 again to remove the filter Y On the Linked Incidents window press Alt P to print the Linked Incidents list Y On the Select Call to Link window press F4 to sort the list of available incidents to link Sort options include Incident Number Complaint Type Received Date Primary Unit Dispatch Location Occurrence Location Complainant Call Taker and Dispatcher On the Select Call to Link window press F5 to filter the list of available incidents to link The filter is based on the selected sort order Press F5 again to remove the filter Notes that appear in blue provide a link to the related call record Double click the note record to view the related call Reactivating Closed Calls 1 While viewing the call history list locate the call to be reactivated and click Reactivate press F2 or Alt R Press Enter to confirm reactivation of the selected call incident record The call history list closes and the call appears on the main CAD window as a closed call Ensure the primary unit on the closed call is available for service For example if unit 100 1s assigned to the call being reactivated ensure they is not assigned
24. ma View Show Inter CAD Messaging Messaging Screen E A View Call Screen Settings Show Hide or view active calls AIt W n a Working Calls Hide or view suspended View Call Screen Settings Show calls ee me Suspended Calls f View Call Screen Settings Show Hide or view closed calls AIt X n a Closed Calls Hide or view unit details AIt U n a View Show Unit Screen Hide or view calls AIt C n a View Show Call Screen Hide Call Pane when a HCS shown Hide Unit Pane when aa HUS shown Show Call Pane when hiddem n a SCS Show Unit Pane when ae SUS hidden Inter CAD Message List View Inter CAD i ICM Right click Message list select message history View ICM History Add an Inter CAD n a ICMA Right click message list select message Add message eae dra y ICMD Right click message list select AS Undock ICM location Dock the InterCAD le ICMDOCK message list 3 9 SmartCAD To do this presa this enir m or use the mouse to click here key command Hide the Inter CAD Right click message list select message list EA Hide ICM E aiates n a ICMSHOW n a message list Radio Log Right click log select View Radio a neon ee n a RL Log History OR Lookup Radio history Log ea we RLA Right click log select Add Radio Log Entry Dadosethe Radio tee n a RLD Right click log select Undock Form Hidethe Radio Loe ah RLH i log select Hide Radio View t
25. property real estate or transport record to edit information therein Press Esc to save any changes and return to the call screen If an alert exists for the location or vehicle tag enter the command to view details on prior calls tow logs BOLOS and caution notes Click the Unit Times icon to view dispatch en route and on scene times for each unit assigned to the call 3 149 SmartCAD 11 Use the arrow Page Up and Page Down keys to scroll through notes on a call 12 Enter N and a single line of text at the Command line then press Enter to add notes to a call 13 To enter more in depth notes enter NO at the Command line and press Enter A CAD call note record appears Enter the additional notes and press Enter to add them to the call Press Esc to save the notes and return to the call 14 Enter TOW at the Command line to record a tow 15 When finished editing or reviewing the call press Esc to close it da v The status of the call may also be changed from the Command line by entering CS and the new status Reviewing Call Detail Flags Call detail flags indicate additional information is available for the selected call record 1 Alert flags are highlighted when additional information is available Click the highlighted flag appearing at the top of the window MCT Initiated Call indicates the call was created from the MCT 911 Call indicates the call was created from a 911 call Cl
26. the check box es may be marked using the mouse c When finished selecting the agencies to monitor press Enter or click Save amp Close The agencies appear under the heading Agencies to Monitor for this Workstation Press Esc or press Cancel to back out without saving changes 2 32 CAD Configuration 5 Once the Agencies to Monitor list is complete choose the agency to be the primary agency and then click on Set Selected Agency As Primary CAD incident and offense report numbers will be generated using the selected agency s abbreviation as a prefix 6 Click on Modify Area List to set the list of geographic areas to be monitored at this workstation a Highlight an area under Areas to Select From and click on the green arrow to add to the Selected Areas list b Use the red arrow to remove areas from the Selected Areas list c When finished building the Selected Areas list click Save Close Click Cancel to back out without saving changes 7 Choose the GEO area s for which this workstation will be the default handler by highlighting an area and clicking Set Selected Area as Default Multiple defaults may be chosen 8 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2 33 CAD Configuration 0 Radio Log Settings 2 Workstation Configuration Sub Geo rea To D
27. user name unit call number agency tow or wrecker company tow location vessel or vehicle vehicle tag and state vessel name if applicable and HIN or VIN pull from the call record and the tow company record This information cannot be modified REQUESTED TOW is added to the notes field for tows by request ROTATION TOW is added for tows by rotation along with the tow company storage location area of service and class of tow Add more notes to the tow record if needed Press Tab and then Esc to close the Tow record and return to the call VT appears indicating there is a tow log for this vehicle Enter VT at the Command line to review the tow log If needed add notes to this call as you would any other call Press F9 to close the call or press Esc to exit the call and return to the main CAD window 3 116 SmartCAD a General v A tow record can also be created by double clicking the vehicle or vessel being towed and then clicking Create Tow Y A tow record can also be created by clicking the Wrecker icon in the lower left hand corner If a tow or wrecker is not needed click Cancel after entering the TOW command x If a repossession tow is being recorded enter TOW at the Command line on the main CAD window When the tow log opens press Insert to create a tow log record lt The wrecker type used Rotation Request or Other the name of the tow company and the vehicle vessel
28. 3 0 Code 4 Code 5 Code 6 Edit These options are also available in the Edit menu under the Offense Numbers section whether or not the Report Numbers tab is active A Offense Numbers Manually Assign Locations gt Generate by Unit Complaint Alt M Supplemental Forms P f D ztitude Longitude Notes gt 30 54248l 87 0 id 911 Dat a a ROSA fF 32583 DDC Dat E FE Validate To Occu Collision Data on Status of Call Unit Times y Dispositions Call Links irla FS Marcal To manually assign an offense number click the Edit menu highlight Offense Numbers and click Manually Assign Use the ellipsis to locate the unit to whom this offense number will be assigned Once the unit is found double click it or highlight it and press Enter to select it Enter the offense number The agency acronym 2 digit year and report type portions of the number are prefilled for convenience Only the last 6 numbers need to be entered When the report number has been entered click OK or press AIt 0 to assign the offense number To generate an offense number by unit click the Edit menu highlight Offense Numbers and click Generate by Unit Only units assigned to the CAD incident will appear in the Units on Call listing Use the mouse or the arrow keys to select the unit number to whom the offense number will be assigned Click Assign Number For Unit or press Enter to assign an offense number to the s
29. 36 General Workstation Information Workstation ID DBA Description NO MAPPING CAD Configuration Sub Geo Area To Display 911 Feed ID Location 911 Feed Y Law Workstation On Callview Screen 107 CaD3911 Fire Workstation LAW Y EMS Workstation 2 General Functionality Call amp Unit Monitor Filtering Radio Log Settings Startup Settings Mapping Display Settings Special Interfaces Settings Used to Control Map Display Enable Mapping Map Refresh Interval seconds Map Settings File LASMARTCOP CFGtescambia bin Fa Left 10 00000 Left 0 00000 Left Top 0 00000 Top 0 00000 Top Right 0 00000 Right 0 00000 Height Bottom 0 00000 Bottom 0 00000 Width _ Enable Map Settings E Create New Template From Settings E Load Settings from Template ta Save amp Close mp Close If mapping has not been enabled in Primary Functionality Configuration any configuration here will not be applied Conversely if mapping has been enabled in Primary Functionality Configuration mapping must be enabled and configured in Workstation Configuration to be available in SmartCAD 1 Ze On the Master Settings menu click Workstation Configuration Double click on an existing workstation or highlight it and click Edit or press Enter to open it Click on the Mapping tab Place a check beside Enable Mapping if the agency uses mapping and this workstation should be abl
30. 7 SmartCAD Complaint Nature The Complaint Nature field provides an extremely brief description of the incident This can be changed during the course of the incident If the quick key is not known or does not exist a list of complaint types can be accessed by clicking the down arrow to the left of the Complaint Nature field Complaint Type Priority Quick Key Law Fire Ems Description 911 ALARM Pina m E priori ALARM 911 VERIFICATION 2 9 M O C 911 911 VERIFICATION _ AB BEH NON SU ALT 25A01 ABN BEHAVIOR NON SUICIDAL ALERT AB BEH NON SU V W __ 25A01B ABN BEH NON SUIC ALERT VIO WEAP AB BEH NON SU VIOV 25A01V ABN BEH NON SUICIDAL ALERT VIO AB BEH NON SU WEAP 25A01W ABN BEH NON SUICIDAL ALERT WEAP AB BEH SUIC ALT 25402 ABN BEHAVIOR SUICIDAL ALERT AB BEH SUIC ALT V W 25A02B ABN BEH SUICIDAL ALERT VIO WEAP AB BEH SUIC ALT VIO 25A02V ABN BEH SUICIDAL ALERT VIOLENT AB BEH SUIC ALT WEAP 5 25A02W ABN BEH SUICIDAL ALERT WEAPON ABANDON VEHICLE 1 si ABANDON VEHICLE ANY TYPE ABDO FEM ABOVE NAV 3 ABDO FEMALE ABOVE NAV gt 45 ABDO MALE ABOV NAV 3 01005 ABDO MALE ABO NAV gt 35 C ABDO PAIN 01401 ABDOMINAL PAIN A ABDO PAIN KN AA 3 01C02 ABDO PAIN KNOWN AA C ABDO PAIN FAINT gt 50 3 01C03 ABDO PAIN FAINT gt 50 C ABDO PAIN FEM FAINT 3 01004 ABDO PAIN FEM FAINT 12 50 C ABDO PAIN NOT ALERT 2 01D01 ABDOMINAL PAIN NOT ALERT D ABDO PAIN SUSP AA 3 01C01 ABDO PAIN SUSP AA gt 50 ABUSE CHILD AT 2 S96A A96 ATT
31. A I AE aR 8 Keyboard Shortcuts and Menu Options csscccessceceseeceseeecesececseneeceeceecseececsceecseeeeesteeeenaeees 9 Selecting a Colon SCHEME s en i e eee asain T ee eels aa adi 20 TIME Spyseniers taea ected auth Pesce es ies tiasa Sst sees e ee oiana stances eeraa 20 Creating Desktop Setting Siirsin iin is 20 Default Desktop Settings iii einen deis 21 MS AAA A II ose paep essed arabs estoe Sesh sasae 22 Monitoring AD Aci y uscar aia 22 Call Details ici A eae 22 Displaying rd NES add 22 Navigating the Call Unit Status List ic 22 E E E E E E E E ent E E E A 22 Upit Lita dla el id llo e tds 23 1111 Table of Contents Call Types unirte alta dad 23 A A A O nan ates 24 Monitoring Call SMS id ii 24 91 Calla ir 24 LA lodo cd dle aca ea R 24 Command Eine Screen Pda 24 Multiple Call Views a a sis 25 Shortcut Menus ir abate elleet ESS ea eee ees 25 Menton Dispatch Areas aiii 25 Views All Dispatch ATCAS iS A Rea E TEN T EE 25 Changing Your Se AS tt 25 PRS TN MS i Si ae E a a e a a a a so EE E E 25 Primaty DIA e 23 SECO e a e ee 26 Transferring Responsibility for Dispatch Areas oococnocccinocononoccnononcnononcnnnnnnonnnnonnncncnnncnnonnncnnnnos 26 PRCCEPUIIS ANT TANSI iS a 27 Returning a Transferred Dispatch Area siccsscciesssccssuysesasesterscasseacsevayecesebetnensgenseacaseaccsaantyoanees 27 Monitoring Wii De Sr dies 28 Viewing Unit Details rssicon eire e a E ET R A a E aE 28 Navigating Unit Details adi e a a ae
32. Click Print to print the real estate record v Press Shift Up arrow to scroll up through the list of real estate records Press Shift Down arrow to move down through the list Y Press Alt M to access the Summary tab and review all supplemental information entered for the call if the workstation is configured to view the summary tab in CAD Configuration Viewing Transport Information Once a transport has been created changes are allowed from the call detail record However the UET command must be used to end the transport and correctly set the unit s status 1 To change transport information without ending the transport type TRE at the Command line and press Enter The Transport Editor window opens in Edit Mode Make the necessary changes to the mileage and or the destination address Enter notes concerning the nature of the change Press Enter to save the information and return to the CAD window oP lt m e pP P To delete the current transport type TRD at the Command line A verification message appears Enter Y to delete the current record Y To view the current transport information type TRV at the Command line the Transport Editor window appears Recording a Tow 1 The call record must be open to record a tow for a call From the main CAD window use the arrow keys to scroll to the call 3 115 10 11 12 13 14 SmartCAD When the call is found press Enter to open the
33. Click the ellipsis beside the Agency field to select the appropriate agency Click the ellipsis beside the Default Transportation Mode field to select the appropriate mode of transportation Click Save then click Close Clicking Close prior to saving will result in the loss of any unsaved changes Unit Aliases Unit aliases are used as a secondary method for referencing units during the tour of duty In conjunction with enabling the use of aliases in the Primary Functionality Configuration s User Settings tab aliases to be available for use must be configured 1 2 3 4 5 6 On the Unit Settings menu click on Unit Aliases Click Add or press Insert to create a new alias record Enter a Unit Alias This can a combination of up to five numbers or letters Enter a Description for the alias Click Save to keep the entered settings and return to the Unit Alias Configuration Click Close when finished adding aliases 2 97 America Chapter 3 SmartCAD Version 9 5 User Manual Printed November 10 2014 Confidential and Proprietary Information COPYRIGHT AND TRADEMARK NOTICES Copyright O 2007 2014 CTS America 180 N Palafox Street Pensacola FL 32502 All rights reserved All Rights Reserved All CTS America product names are registered trademarks The names of actual companies and other products mentioned herein may be the trademark or registered trademark of their respective own
34. Enable Inter Cad Messaging to allow general messages to be posted within CAD i e road closures news updates news alerts etc These messages can be designated for specific zones during entry Place a check beside Enable UCR Codes if the agency will track UCR codes associated with disposition codes for each incident Enter the amount of time in seconds for the grid refresh offset Entering a value in this field controls the movement of the notes list cursor on a refresh For example if the Grid Refresh Offset is set to 50 seconds the notes list is refreshed every 50 seconds and the cursor will move to the most recent note entered on the call CAD Configuration 16 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes Agency Types Unit Settings Call Settings Radio Log Settings Special Data Collection Mapping Geo Validation Geo Configuration Web Services Y General Functionality Agency Types Log Settings Enable Fire Department Options Enable EMS Enforcement Options Enable Law Run Cards Enable Fire Run Cards Enable EMS Run Cards tel Save amp Close CY Close 1 On the Master Settings menu click Primary Functionality Configuration Once the window comes up click on the Agency Types tab 2 Place a check beside each Options setting to enable the corresponding
35. F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and in the shading of the sorted column 3 188 a SmartCAD To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter Double click on the desired record or highlight it and press Enter to open it Click Open to view the incident associated with this record and exit the current record Closing the incident record returns to the property record To print a Property record open the desired record and click Print The Print Preview window displays the report Click the Print icon to print the report When finished reviewing Property History press Esc to return to the main CAD window Y Property records may also be sorted by right clicking the Sort button and selecting the sort order to be applied Y Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Reviewing Real Estate History 1 Real Estate History information can be accessed from the main CAD window To review call statistics for Real Estate records enter RH at the Command line and press Enter The Real Estate History window lists details for Real Estate records including the Incident Number Record Date Time Address Property Type Zone Type Added By Owner Name Fi
36. File menu and click Force Time Server Poll to synch your workstation with the server Command Line Screen Tips As commands are entered command line hints that show the proper format for the command are displayed to the right of the command line The screen tip displays the command function and if appropriate a command string For example when entering a traffic stop using the QT command the screen tip lt CallNo gt lt State gt lt Tag gt lt Location gt gt Quick Traffic Stop can appear assuming the Quick Traffic Stop is configured as such in CAD Configuration Quick Traffic Stop indicates the command function and the bracketed information i e lt CallNo gt indicates text that can be added to the command 3 24 SmartCAD If command screen tips should not be viewed go to the View menu and click Show Command Hints it will be checked The View menu can then be re entered to ensure the check mark has been removed Multiple Call Views Settings in CAD Configuration determine if multiple call records may be viewed in CAD If this functionality is enabled Incident Windows appears on the CAD main window and lists all open call records available for viewing The maximum number of call record windows that may be open at one time is defined in CAD Configuration Incident Windows is not enabled if the maximum number of call views allowed is zero 0 in CAD Configuration Shortcut Menus Right click a call to
37. File menu point to Desktop Settings point to Load Desktop and then click Set Desktop Name as Default The default desktop setting appears with an asterisk on the Load Desktop list 3 Each time the user logs into CAD the default desktop setting is applied If needed the user can select their desktop preference at any time Y Desktop names are limited to 20 characters Y On the File menu point to Desktop Settings and then click Delete Desktop Name Desktop to remove the selected desktop setting 3 21 SmartCAD Using SmartCAD Monitoring CAD Activity The SmartCAD Call Unit Status screen displays new calls for service holding calls suspended calls and any other calls that have not been archived All units currently on duty are also displayed Depending on the call screen settings the main SmartCAD screen shows Law Enforcement calls Fire calls EMS calls and non CAD calls Each workstation can be customized so that only specific types of calls are viewed Note Most options on the View menu can be stored with a unique desktop setting Refer to Creating Desktop Settings for more information Call Details Details listed for each call include the primary unit backup unit BkUp queued unit call priority complaint nature of the call incident status primary dispatch area secondary geographic area and the dispatch location A timer tracks the amount of time spent on a call or if a unit hasn t been assigned how
38. Individual Watch Order Record 1 E From the main CAD window enter WO at the Command line and press Enter To find a specific Watch Order press F5 The search is made on the selected sort order Enter the search criteria and press Enter Double click the desired record or highlight it and press Enter to open it Click Print The report appears on screen When ready to print click the Print icon Click Close to exit the report preview 3 198 SmartCAD Sending Alarms Sending Alarms SmartCAD provides multiple ways to send alarms When a unit is dispatched for a particular complaint type the disptacher can be prompted to send an alarm to the unit s location An alarm can also be sent to a unit or initiate the PA system at a station at any time regardless of their status or the call type Alarm locations are assigned to units in Employee Master If a unit is not at their normal location the dispatcher can change the alarm location by entering AL and the unit number at the command prompt See Changing a Unit s Alarm Location for more information Dispatch a Unit 1 To assign a unit to a call press F2 Type the unit number to be dispatched and press Enter This unit will be the primary unit on the call The unit number agency abbreviation and unit role appear on the call as the Primary unit The Timer is reset for the call and the unit On the Call record the Dispatched time reflects when the unit was
39. It is used in conjunction with SmartCAD Map not SmartMap 1 Ze On the Geo GIS menu click Map Markers Configuration To create a new marker type click Add to the right Otherwise click Edit to modify an existing record Enter a unique Description for the marker Enter a unique Quick Key If the marker would cause a road closure enter the Road Closure Amount The number indicates a percentage of the road that will be blocked ranging from 0 indicating no road block to 100 indicating a total road block Designate an Icon to appear on the map when this marker is utilized a Click Load b Select a bmp picture to show for the road block and click Open 2 53 CAD Configuration Primary Geo Area Settings Use this option to define the primary geographic areas or dispatch areas for the agency For example if the primary geographic area is Zone define the zones in the agency s jurisdiction here Note The term dispatch area is used to refer to the primary geographic area defined by the agency The system will reflect the agency s designation For example zone troop post or district etc For example zone troop post or district etc can be used as dispatch areas within the agency 1 Ze 5 6 On the Geo GIS menu click Primary Geo Area Settings Click Add to create a primary geographic area a Enter an abbreviation for this Primary Geo Area b Enter a Description For example the first
40. Notes Administrative notes are not transmitted to MCTs 1 AL a SS The call record must be open to enter administrative notes From the main CAD window use the arrow keys to scroll to the call When the call is found double click on it or press Enter to open the record At the Command line type AN followed by the note text Press Enter to add the notes to the call The Admin Notes button at the top of the call screen is highlighted indicating there are administrative notes on the call Click the Admin Notes button to view or add administrative call notes 3 102 6 SmartCAD Press Esc to close the note record and return to the call Web Notes If the agency pulls CAD data onto the agency web site web notes may be entered to appear with the call Other notes will not be displayed on the web site 1 5 Web notes may be added to a call from the main CAD window or while viewing the call record From the main CAD window use the arrow keys to scroll to the call When the call is found double click on it or press Enter to open the record At the Command line type WN followed by the note text Press Enter to add the web notes to the call The notes become visible to other CAD users Press Esc to close the note record and return to the call Freezing Call Notes There may be times when a user needs to view the notes for a specific CAD record without the potential interruption of periodic call
41. Primary Functionality for the 911 feed to be accessible l 2 a On the Master Settings menu click 911 Feed Configuration Click Add to list the 911 Feeds the agency will use At least one table must be set up if the agency has enabled the 911 ALI ANI Feed Enter the 911 table name and description Click Save to return to the CAD 911 Feed Configuration list Click Close to return to the main CAD Configuration window Y See Workstation Configuration to assign a feed to a specific workstation 2 24 CAD Configuration Call History Export Configuration Default Path STEMP Note The user can select different options at runtime Default Type A sam The options above are just the default to display Export Fire Calls Automatically Default Path Note The user can select different options at runtime Default Type i z 4 The options above are just the default to display _ Export Ems Calls Automatically Default Path Note The user can select different options at runtime The options above are just the default to display Default Type Use this option to set the default export format when exporting call history data to another location 1 2 On the Master Settings menu click Call History Export Configuration Place a check beside Export Law Calls Automatically for all Law incidents to be automatically exported without user intervention Enter the D
42. ROM or ROM BAY in the Address field 3 147 SmartCAD The first line of the address field is populated with the street highway or interstate information The second line includes place or landmark if applicable Enter the apartment or lot number if needed and complete the zip code Press Ctrl Page Down to save the call The unit is on scene by default Accept this status or choose another and press Enter to close the Warrant Service Call window The call record that was just created opens If needed add notes as with any other call When finished press Esc to exit the call and return to the main CAD window A warrant service call can be created and the unit assigned at once by entering W and the unit number at the Command line For example to enter a warrant service call for unit 100 enter w 100 Press Alt and the highlighted letter in the section title to move to that section For example press Alt M to move to Address Information 3 148 SmartCAD Reviewing Call Detail Records Reviewing Call Records 1 10 On the main CAD window use the arrow Page Up and Page Down keys to scroll to a specific call When the call is located double click on it or highlight it and press Enter to open it Call details are displayed on the call record including the dispatch location occurrence location complaint type complainant supplemental information and call notes The primary and backu
43. Scroll to the subject to be edited Enter SE at the Command line and press Enter to open the subject record Click the WAR button to enter a warrant for this subject The Warrants window opens and lists any existing warrants for this subject Click Add or press Insert to add a warrant record Enter the number and date of the warrant Subject details name date of birth and social security number automatically default from the subject record Enter the reason for the warrant and the bond amount The issuing agency defaults to the workstation agency Change the issuing agency 1f needed Use the drop down list to select the warrant type If extradition has been authorized place a check beside Extradite and enter the person s name authorizing the extradition Enter any additional remarks as needed Press Esc when finished Press Esc again to close the warrant list and return to the subject record Press Esc to close the subject record The WAR button on the subject record appears yellow when a warrant is present for the subject If this subject is entered on another incident record the new subject record will be linked to this warrant by the social security number 3 109 Y SmartCAD Warrants may also be entered from the subject history log To do so enter SH at the command prompt on the main CAD window and press Enter Locate the specific record and press Enter to open it The warrants list may be sorted
44. Selected Call Refresh the map F5 MREF Right click select Refresh Map Pp AYI E rane Right click select Get Distance distance of a unit from n a MUD E from Selected Incident the selected call Call Entry and Editing Options Go to command line Esc n a ee nd Gone Command Line Ei Oca n a 911 Lookup 91 1 Create Call from 911 info Enter a call n a I Incident icon Dispatch another agency n a IA n a Create Incident from a Watch Order ds O Create Incident in BackFill Mode dd e Suspend an active call n a SC Right click select Suspend Call Reopen suspended call n a UC Right click select UnSuspend Call Enter a quick traffic stop n a QT n a Create a vessel stop n a BS n a Enter a quick vessel stop n a QB n a ads Right click a unit select Create ma oe n a A New Call for Unit Create Admin call Call Right click a unit select Create Put a unit on a break n a B New Call for Unit Create Break Call Right click a unit select Create Create a chase call n a C New Call for Unit Create Chase Call E nee Right click a unit select Create P 8 n a R New Call for Unit Report Writing call Call 3 13 SmartCAD To do this press this enir m or use the mouse to click here key command Right click a unit select Create Create a special duty call n a S New Call for Unit Create Special Detail Call Right click a unit select Create Create a traffic stop call n a T New Call for Unit Cr
45. Use the following shortcut keys or right click and select Navigate Around Calls Screen Action Shortcut Key for Calls Go to first call Ctrl PgUp Go to last call Ctrl PgDn Set focus on command line Tab Scroll calls up one line Up arrow Scroll calls down one line Down arrow Page up calls PgUp Page down calls PgDn Unit List Shortcut keys are only available for the unit list if units are viewed in rows To initiate row mode click the View menu point to Unit Screen Settings and select Show Units in Rows Action Shortcut Key for Units Scroll units up one line Shift Up arrow Scroll units down one line Shift Down arrow Page up units PgUp Page down units PgDn Call Types There are four types of call screen settings for the workstation Law Fire EMS and non CAD Users can choose to view all call types or any combination thereof Use the View menu to change the type of calls being monitored on the workstation A check mark indicates the given call type is being monitored For example if Fire and EMS calls are being dispatched and only those calls should be viewed go to the View menu point to Call Screen Settings and then click Show Fire Calls Repeat and click Show EMS Calls A check mark appears next to each option indicating you are viewing fire and EMS calls 3 23 SmartCAD To view only non CAD calls such as breaks or court appointments go
46. Vehicle types include convertible hatchback limousine etc The agency s state is the default selection for the vehicle tag state Change the state as needed using the arrow keys Enter the tag number When tag information has been entered press Enter to transmit the query Click Close to exit the State Interface Transactions window and return to SmartCAD When a response is received the Lightning Bolt icon in the system tray lower right corner of the screen will change color Enter CIC at the Command line and press Enter to open the State Interface Transactions window and view the response to the query The query that was submitted is listed on the left side of the window with the incident number query type received date and time user message ORI and message mnemonic Select the query to view the response message A vehicle tag query may also be performed from a vehicle record To do so click the Lightning Bolt icon to the right of the tag field Click the Document icon to open the State Interface Transactions window and view the response to the query If the agency is configured to do so vehicle tag queries may be automatically run when traffic stop is entered the T or QT commands Vehicle information entered following the command is submitted to the CIC VIN Inquiry 1 Enter CIC at the Command line and press Enter The State Interface Transactions window opens Click VIN to search for a vehic
47. a single character wildcard ICM Inter CAD Messaging Types 1 On the Call Settings menu click ICM Inter CAD Messaging Types 2 Click Add to enter the types of ICM the agency will use 3 Enter a unique Type 4 Enter a unique Description for this type of ICM 5 6 7 8 Select the Priority for this message type from the drop down list Place a check beside Public if this message type should be available for public use Click Save when finished Click Close when the list is complete 2 74 a CAD Configuration Y The message type list may be filtered if needed Filter options include Type Description Priority and Public Availability Enter the filter criteria to be applied and click Filter To remove the filter click Clear Filter Y Entering in the filter criteria acts as a wildcard Entering _ in the filter criteria acts as a single character wildcard Medical Instructions Configuration 1 2 3 On the Call Settings menu click Medical Instructions Configuration Click Add to set up medical instructions that can be referenced within SmartCAD The MED number is automatically assigned Enter any other reference number in the Other Number field if available Enter the Description to identify this medical record Enter the details for this record If this medical instruction is linked to a call complaint type it appears on the right side of the window Click Save to save the reco
48. abandonment information If this tag matches a BOLO caution note prior call or tow log an alert on the vehicle record indicates this information is available Double click the alert to view the BOLO caution note prior call or tow record Press Esc to add the vehicle to the call 10 Press Esc to exit the call and return to the main CAD window 3 110 SmartCAD Y Press Alt V to access the Vehicle tab Press Page Down to move the cursor from one panel of the vehicle record to the next A new traffic stop incident can be created using the command QT on the main CAD window For example to enter a traffic stop for unit 100 with tag FL 123ABC on Highway 29 type OT 100 FL 123ABC Highway 29 at the command prompt and press Enter A vehicle can be quickly entered by typing VA and the vehicle tag at the Command line For example to enter the vehicle 123ABC type VA 123ABC and press Enter The default state is added to the record If a vehicle is towed tow details can be entered by clicking Create Tow on the vehicle record or typing TOW at the command prompt to enter towing details See Recording a Tow for more information If the workstation is configured for state and NCIC queries a query on the vehicle tag or VIN can be performed To do so click the Lightning Bolt icon to the right of the field Click the Document icon to open the list of State Interface Transactions and view the response to the query Whil
49. all unit statuses to En Route This applies to ALL status change commands Making a Unit Available for Service When a unit is placed on duty they are considered available for service regardless of their physical location The status can be changed however to indicate they are available and in quarters available and out of quarters or busy and not available Available Out of Quarters This status used primarily for Fire and EMS units indicates a unit is available but not in a fixed location or in quarters For example a firefighter who is currently testing hydrants or inspecting buildings would be available out of quarters 3 54 SmartCAD To make a unit available out of quarters press Shift F5 Type the unit number to be made available out of quarters and press Enter Type the units activity and press Enter The unit is color coded to indicate they are available out of quarters 4 Enter the last location activity for the unit and press Enter 5 The Available Out of Quarters window remains open after entering the first unit so you can quickly enter another unit To do so type the unit number activity and press Enter 6 When finished press Esc to close the Available Out of Quarters window O Y To make a specific unit available out of quarters type UAX and the unit number at the command prompt For example type UAX 100 to make unit 100 available out of quarters Y A record is created in the unit log
50. and press Enter 6 The unit is color coded to indicate they are on scene and not available to take another call Adding Specialized Time Stamps Specialized time stamps may be entered for a unit and will appear in the Unit Log These time stamps are necessary to document special circumstances and provide an audit trail of the events Adding specialized time stamps is similar to adding quick notes to a call The time stamp quick keys must first be defined in CAD Configuration from the Call Settings menu 3 62 SmartCAD To add a specialized time stamp enter ULA Callno Type at the command prompt Both the unit number and the type of time stamp must be entered For example the quick key TA is defined in CAD Configuration for Trauma Alert Unit 100 arrives on scene and finds a patient near respiratory code The unit notifies dispatch of the patient s condition The dispatcher then enters ULA 100 TA on the Command line An entry is added to the Unit Log of the time the unit notified dispatch of the patient s condition Indicating Units are Transporting Units must be on scene in order to be placed into transport status Begin Transport 1 From the call record type UST followed by the unit call number at the Command line and press Enter For example type UST 100 and press Enter The Transport Editor window opens and displays the incident number call number agency comment role geographic area and unit status 2 E
51. and the first three letters of the second street then press Enter to validate the location For example to enter the cross streets Baylen and Romana enter BAY ROM or ROM BAY in the Address field The first line of the address field is populated with the street highway or interstate information The second line includes place or landmark if applicable Enter the apartment or lot number if needed and complete the zip code Press Ctrl Page Down to save the call The unit is on scene by default Accept this status or choose another and press Enter to close the Break Call window The call record that was just created opens If needed add notes as with any other call When finished press Esc to exit the call and return to the main CAD window A break call can be created and the unit assigned at once by entering B and the unit number at the Command line For example to enter a break call for unit 100 enter B 100 3 143 SmartCAD Y Press Alt and the highlighted letter in the section title to move to that section For example press Alt M to move to Address Information Creating a Chase Call Note The order in which chase call details location and vehicle tag are entered is determined by the agency and configured in CAD Configuration The steps below may not reflect the order of the local configuration Follow the order on the Chase Call window Press Page Up or Page Down to move from section to section
52. another unit can be quickly placed on duty 11 Press Esc after all units have been placed on duty 3 53 SmartCAD Managing Unit Groups The unit group configuration may be accessed from the On Duty screen by click the ellipsis beside the Unit Group drop down menu or by entering UG in the command line Use the top pane to create delete or rename groups 1 Click Add Group to create a new unit group Enter the Group Name and click OK 2 Click Delete Group to remove the selected group from SmartCAD 3 Click Rename Group to change the name of the selected group This cannot be accomplished if units are currently assigned to the group Use the bottom pane to add or remove units from the group selected in the top pane 1 Click Add Unit to assign a unit to the selected unit group Enter the Call Unit Number and press Enter 2 Click Delete Unit to remove the selected unit from the unit group Y Units can only be assigned to a ONE group at a time Y Units MUST be on duty and available to be assigned to a group Units will automatically be removed from the group when placed off duty When the last unit is removed from the group the group is CLOSED Y When assigning the group to an incident or changing the status of the group dispatchers can enter the GROUP NAME instead of individual unit in the command line Y For example entering E Group1 will assign all the units in Group to the selected incident and change
53. at the command prompt to complete a call If your agency is recording UCR codes for each incident the UCR code associated with the selected disposition code is displayed If your agency has assigned default disposition codes in CAD Configuration the default disposition codes will be entered automatically Disposition codes remain on all calls even when a call is reactivated Entering Demographic Data 1 a o Y If capturing demographic data is required for the current call type the Demographic Data Collection window appears after disposition codes have been entered Click Edit Enter the appropriate code for the subject race and sex Press Enter The corresponding description appears next to the field Enter the subject age and number of other subjects Type the appropriate codes for the primary reason for the contact enforcement action rationale for search and contraband seized The corresponding description appears next to each field Press Enter when finished If the agency does not record collision data the call is closed and archived Click the Pie Chart icon in the lower left hand corner of the call record to enter demographic data before the call is closed Entering Collision Data 1 If capturing collision data is required for the current call type the Collision Data Collection window opens after disposition codes and demographic data have been entered Call information is pulled from the call
54. by the agency and configured in CAD Configuration The steps below may not reflect the order of the local configuration Follow the order on the Warrant Service Call window Press Page Up or Page Down to move from section to section 1 To create a warrant service call enter W at the Command line and press Enter The Warrant Service Call window appears The configured warrant service complaint type and complaint status are entered by default according to the agency s designation in CAD Configuration Change if needed Enter the call number for the unit on this call and press Enter Enter the appropriate information for the location that best applies to this call Enter the first three letters of the street Press Enter to validate the location against the geographic file A multiple matches are found a list of matching locations appears Use the mouse or the arrow keys to find and select the correct street record Double click the street record or Enter to apply it to the CAD incident Certain identifiers can be used to locate specific address types For example interstates should begin with I or I as in 110 Highways should begin with US or US as in US29 To enter an intersection enter the first three letters of the first street a slash and the first three letters of the second street then press Enter to validate the location For example to enter the cross streets Baylen and Romana enter BAY
55. call history records Editing Archived Call Records 1 While viewing the call history list locate the call to be edited Once found double click 1t or highlight it and press Enter to open the record The Call History Record window displays incident details from the call record Click Edit Call Make the necessary changes to Location Complaint Supplemental Disposition and Footer sections as needed To change a supplemental record select the corresponding tab subject vehicle vessel property real estate right click on the record and choose Edit Make the necessary modifications To add a supplemental record select the corresponding tab subject vehicle vessel property real estate right click on the tab or in the empty area and choose Add Enter all necessary information for the new record Press Alt B to view the Reports Number tab The Report Numbers tab lists each offense number that has been assigned to a unit for the incident Offense numbers can be assigned from this tab by right clicking in the empty area and selecting Manually Assign Offense Number or Generate Offense Numbers by Unit 3 175 SmartCAD 1 Subject 3 Vehicle 13 Vessel eB Property Real Estate re Report Numbers Notes Transports UnitNo Agency Report Offense No PerNo Assigned By s ld 1175 SRSO SRSO130FFS00188 SRSOOSPERO00056 CALLTOP Manually Assign Offense Number Generate Offense Numbers By Unit v Code 1 3 2 Code 2J C Code
56. call record For a vehicle tow press Alt V to view the vehicle list Scroll through the list of vehicles and select the vehicle being towed For a vessel tow press Alt E to view the vessel list Scroll through the list of vessels and select the vessel being towed Enter TOW at the Command line and press Enter If the owner of the vehicle or vessel requests a specific towing company click Select Requested Wrecker If the owner does not request a specific towing company click Select Rotation Wrecker The Tow Wrecker Companies window appears All towing companies are listed including the service area type total number of wreckers and number of remaining wreckers for each company Additional details are displayed for the selected company such as the phone number contact name and address If this is a tow by request press F5 to search for the requested company When the tow company is found double click it or select it and press Enter If this is a rotation tow the next company in the rotation cycle is selected To view a specific type of wrecker select the type class of service from the drop down list The next wrecker of that type in the rotation is selected Select the Vehicle Storage Location from the Rotation Wrecker Tow Company selection screen if it is different from the default location Press Enter to complete the rotation assignment A tow log record opens The incident number offense number date time
57. calls from Call History Enter supplemental information including subjects vehicles vessels property and real estate records as needed To add notes to the call enter N on the Command line followed by the note text and press Enter When Enter is pressed the notes become visible to other CAD users Press Esc twice to complete the call entry and place the call in the holding call queue Click Create Call to create an incident from a 911 call To link a 911 call to an existing incident click Assign When a 911 call is assigned to an existing incident the option to update the incident location is provided with the current caller s information If Yes is selected the address is updated from the 911 feed and the GEO validation is run against the address Clicking Ignore for a call appearing on the 911 panel permanently deletes the call data The data is not moved to call history it is permanently removed v To see all 911 information linked to a call incident click History on the 911 panel Click View All Pending to view outstanding calls that have not been handled or to view 911 information that has not been linked to a call Y 911 appears at the top of the call to indicate this is a 911 call v If the Enable multi agency function for 911 calls option is enabled in CAD Configuration the user will have the choice to select the agency used to generate the incident number when shipping an incident created from
58. click Subject Type 2 Click Add to create subject types 3 Enter the Subject Type and click Save Click Close to abandon changes 4 Click Close when the list is complete Subject Activity 1 On the Call Settings menu highlight Subject Configurations then click Subject Activity 2 Click Add to create subject activity types 3 Enter the Subject Activity and click Save Click Close to abandon changes 4 Click Close when the list is complete Subject Injury Type 1 On the Call Settings menu highlight Subject Configurations then click Subject Injury Type 2 Click Add to create subject injury types 3 Enter the Subject Injury Type and click Save Click Close to abandon changes 4 Click Close when the list is complete 2 76 CAD Configuration Subject Fatality Type 1 On the Call Settings menu highlight Subject Configurations then click Subject Fatality Type 2 Click Add to create fatality types 3 Enter the Subject Fatality Type ID 4 Enter the Description and click Save Click Close to abandon changes 5 Click Close when the list is complete Quick Calls Configuration When an officer makes a traffic stop a traffic stop call is created in CAD This option allows the user to select the order in which the information is entered 1 On the Call Settings menu click Quick Calls Configuration For each quick incident type configure the order in which the data entry panels complainant unit or addr
59. code to enter an explanation for the change Press Esc when finished A note record is added to the call indicating the disposition was changed and the reason for the change Use the Footer section to make changes to the units reporting primary and backup appearing on the call To view and edit unit information click on View Edit Units to the right The Units Assigned window appears a To add a unit to the call click Add b Units are sorted by Unit Number by default Press F4 to change the current sort order The current sort order is indicated at the bottom of the window and by the shading of the sorted column c Press F5 to search on the currently sorted column d Once the unit is found double click it or highlight it and press Enter to add it to the call and return to Units Assigned window e Use the buttons at the bottom to set the currently selected unit s role Reporting Unit Primary Unit or Backup Unit f If there is only one unit on the call it is set as the Reporting Unit and the Primary Unit 3 177 10 11 SmartCAD Other options are only available on the Edit menu if the information needs to be viewed or changed e DDC Data to view demographic information e Collision Data to view collision information e 911 Data to view information from the 911 feed Click Close when finished viewing or editing the call history record Users must have Full Access to Call History in Employee Mast
60. complaint type is entered in CAD a COPY button appears on the call allowing the dispatcher to create a duplicate call Click Save to return to the Call Complaint Types list window 2 63 CAD Configuration Automated Notifications When creating a complaint type the initial status priority and call type are configured This option allows alert information to be sent to a configured list of people when a particular complaint type occurs All notifications through this option are automatic and are sent via e mail or a page 1 Click on the Automated Notifications tab 2 Click Add to set up a list of users for automatic notification when this complaint type is used 3 Use the ellipsis to select the Sender of the notification 4 Enter the Subject line of the notification 5 To configure the automatic notification as a page use the ellipsis to select the unit numbers that will receive the page Paging configuration must be entered in the individual Employee Master profiles 6 To configure the automatic notification as an e mail use the ellipsis to lookup call numbers from Employee Master Users have the ability to send notification to MCTs Desktop basic internet e mail addresses or a combination of the three 7 The body of the e mail can contain free text and or a select list of fields from the incident record It can also use a combination of free text and information from the incident To pull informa
61. complete press Page Down to move to the next data entry section The vessel state defaults to the agency s state Change this information as needed Enter the vessel registration number and registration year Press Page Down to move to the next data entry section 3 140 10 11 12 13 a Vessel v SmartCAD Enter the length make model color year and description To enter another vessel for this incident press Alt Enter and repeat steps 8 and 9 Otherwise press Page Down to move to the next data entry section Press Ctrl Page Down to close the Vessel Stop window The call record that was just created opens If needed add notes to this call as with any other call When finished press F9 to close the call or press Esc to exit the call and return to the main CAD window Stop A vessel stop can be created and the unit assigned at once by typing BS and the unit number at the Command line For example to enter a Vessel Stop for unit 100 enter BS 100 at the Command line and press Enter A new incident for a vessel can also be entered using the QB command on the main CAD window Enter QB followed by the unit number vessel state registration and location For example to enter a vessel stop for unit 100 with a boat from Florida Registration Number 10001 at the boat landing enter QB 100 FL 10001 Bayou Texar ramp at the Command line and press Enter Press Alt and the highlighted let
62. complete the zip code Geographic areas wrecker primary geo secondary geo etc are displayed next to the address information Double click this section to edit or enter geographic area assignments If the location of the occurrence is the same as the dispatch location click To Occurrence The dispatch location details are copied to the occurrence location If the location of the occurrence is different than the location to which the unit is being dispatched enter the address information following Step 3 When the location information is complete press Page Down to move to the next data entry section The vehicle state defaults to the agency s state Change this information as needed Enter the vehicle tag number and year Press Page Down to move to the next data entry section Enter the vehicle make model color year and description To enter another vehicle for this incident press F8 Otherwise press Page Down to move to the next data entry section Press Ctrl Page Down to close the Quick Incident window The call record that was just created opens If needed add notes to this call as with any other call When finished press F9 to close the call or press Esc to exit the call and return to the main CAD window The currently selected section of the Quick Incident window appears with a blue title Pressing Page Up or Page Down moves the cursor from one section to another Press Alt and the
63. coordinates will be populated as the location of a call Enter the distance in feet for Place Snapping Tolerance 3 If desired place a check beside Enable Cross Street Reverse Geo Validation If latitude and longitude coordinates are entered on a call and an exact address cannot be found for the coordinates the nearest cross street within the specified distance will be used as the location of the call Enter the distance in feet for Cross Street Snapping Tolerance 4 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2 9 CAD Configuration Geo Configuration Unit Settings Call Settings Radio Log Settings i Special Data Collection General Functionality Agency Types Log Settings Mapping Geo Validation Geo Configuration Web Services Latitude Longitude Display Format Degrees default bel Save amp Close cf Close 1 On the Master Settings menu click Primary Functionality Configuration Once the window comes up click on the Geo Configuration tab 2 Select the display format for latitude and longitude coordinates Degrees default v Direction Degrees Minutes Seconds Direction Degrees Minutes Direction Degrees Degrees default 3 Click Save amp Close to save changes and return to the main
64. disabled in individual workstations If this is not marked mapping is not available 3 Mapping search snapping distances must be configured for proper display of incidents on the map Enter the distance of the search radius in feet for each field except the Closest Unit Search Max Radius which is entered in miles The map will display any map images hazards duplicate calls city limit warnings hydrants and closest units that are within the configured distance 4 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2 8 CAD Configuration Geo Validation Unit S ettings Calls ettings Radio Log Settings General Functionality Agency Types Log Settings Mapping Geo Validation Geo Configuration Web Services Reverse Geo Validation Place Snapping Tolerance feet Enable Cross Street Reverse Geo Validation Cross Street Snapping Tolerance 1000 feet tel Save amp Close cf Close 1 On the Master Settings menu click Primary Functionality Configuration Once the window comes up click on the Geo Validation tab 2 If desired place a check beside Enable Place Reverse Geo Validation to activate reverse geo validation If latitude and longitude coordinates are entered on a call and place reverse geo validation is enabled the nearest address within the specified distance to the
65. dispatched If this unit has been assigned a valid alarm location the Send Alarm to Location window appears Verify the unit and location are correct To send an alarm to this unit press Alt S The unit assignment window remains open after the first unit is assigned so backup units can be easily assigned to the call Send an Alarm to a Station 1 An alarm can be sent to a station while viewing the main CAD window or while in a Call record Enter ALS at the command prompt and press Enter Select the station where the alarm should sound If a quick key has been created for a station it can be entered For example if station one has the quick key S1 enter ALS S1 in the Command line and press Enter Press Alt S to send the alarm 3 199 SmartCAD Send an Alarm to All Stations 1 An alarm can be sent to all stations while viewing the main CAD window or while in a Call record 2 EnterALS ALL at the Command line and press Enter 3 Press Enter again to verify that the alarm should go to all stations Initiate the Public Address System 1 ThePA ata station can be turned on while viewing the main CAD window or while in a Call record If necessary the PA can also be turned on at a specific station without sending an alarm 2 Enter PA at the Command line and press Enter 3 Select the station where the PA system should be initiated 4 Press Alt O to turn on the PA 5 To turn off the PA syste
66. dispatched from the main CAD window or while viewing a call record From the main CAD window use the Up arrow and Down arrow to scroll to the call or click on the call in question To assign a unit to a call press F2 Type the unit number to be dispatched and press Enter This unit will be the primary unit on the call The unit number agency abbreviation and unit role appear on the call as the primary unit The timer is reset for the call and the unit On the call record the dispatched time reflects when the unit was dispatched The unit assignment window remains open after the first unit is assigned so backup units can be easily assigned to the call To do so enter the unit number of the backup and press Enter Repeat Step 3 to put as many units on the call as needed When no units need to be assigned to the call press Esc to close the assignment window Units can also be dispatched by entering D or DX and the unit number at the command For example type D 100 or DX 100 to dispatch unit 100 To view the times and status for each unit click the Clock icon on the call record The incident number date time unit call number unit agency description and dispatcher for each unit status change are listed Click the appropriate button to sort the list by Call Number or Date Time If alarms are configured for the agency SmartCAD will prompt to send an alarm A record is created in the unit log when the un
67. duty Assigning Temporary Attributes to Units 1 To assign temporary attributes to a unit that is not an apparatus type ATR and the unit number at the Command line and press Enter For example type ATR 100 and press Enter The Unit Attributes window appears and includes unit number description personnel number agency and station Click Add or press Insert to assign an attribute to the unit The Attribute Lookup window appears Double click the attribute to be added or select it and press Enter The selected attribute and description is listed in the Unit Attributes panel Repeat steps 2 and 3 to add other attributes Click Close or press Esc when finished adding attributes The attributes will remain assigned to the unit until they are removed manually or the unit goes off duty When the unit is put off duty the temporary attributes are deleted 3 58 a SmartCAD v To view additional information for the unit press Alt M the Employee Information Viewer appears Press Esc to return to the Unit Info window Y Press Delete to remove an attribute from the unit Y Use the APP command to assign units attributes to an apparatus Assigning Units to an Apparatus This option allows assigning multiple units and attributes to the same apparatus Units to be assigned must be on duty l S Enter APP at the Command line while the unit is on duty The Apparatus List appears and includes all app
68. each time a unit is placed in available out of quarters Available This status indicates a unit is in their normal position or location and ready for dispatch For example a unit is available in their normal duty assignment or a fire truck is in its normal location A unit must be available in order to change their status to available in quarters 1 PA To make a unit available press F5 Type the unit number to be made available and press Enter The unit is color coded to indicate they are available The Available window remains open after entering the first unit so other units can be quickly entered To do so type the unit number and press Enter To make a specific unit available in quarters type AIQ and the unit number at the Command line For example type AIQ 100 to make unit 100 available in quarters A record is created in the unit log each time a unit is placed in available in quarters 3 55 SmartCAD Indicating Multiple Units are Available Multiple units can be placed in available status using the UA or UAX commands Up to ten units at once can be placed in this status For example enter UAX 100 200 300 to place units 100 200 and 300 in the status of available out of quarters Indicating a Unit as Busy A unit can be marked as busy to indicate they are not available The unit can still be dispatched or placed on scene etc this 1s just a visual reminder that the unit is occupied A unit s status
69. eae ea daa eee eet 83 On Diada 83 Off Dic n a a raisin aed nadia aaa 83 Reviewing Unit Shift Status A le ee ahaa 84 Printing the Unit Sift Status dul 84 sine Unit Check O A O 85 iii v Table of Contents Resetthe Check Timer isanne ina lbs 85 Extendido 86 Setting a Secondary TIM 86 Resetting a Secondary TM iia tilda i e E AEREE a En 86 Disabling Unt Check Timers ils sats to sascha ch eases e SA 87 T rn the Timer Off for this Call licitar 87 Disable the Timer tor a Ulsa 87 Disabling Timers for Multiple Units vinieran corria cidade 88 Placms a Unt OA da Aedo 88 Placing Multiple Units Off DI ii IA o 89 Exchange Uns a Call e oia 89 Swapping Unit Positions oma Calla A AA oe awed 89 Removins Units tom Cal e a a E a 90 RM One OE aT L e E E E E 90 Removing All UNITS ui a ias 90 A O O 92 Call Entry Keyboard Shortcuts and Menu Options cooococonoccnonoconananononanonnnononnnnnnonnncnnnncnronnncnnnnos 92 Ma ana CAD Ida T E E R a 95 Validating Telephone Numbers viii rin 98 Creating a Duplicate Call 98 Ena al UR COOP OS de 99 Link Current Call to Other Calls tas 99 EnkPrerCalto Current Call 65 to is 99 Creating Retro Trip Ca Aia 101 Creating a Watch Order from dit 101 Adding Notes t a Call asocia inet E aa ais 102 Ca ING S E E EE A A N Gate EE A E E AE 102 Ext nded A A ASSE Ee EES 102 Administrative Notes vieron lcd dia ds salia ra 102 Web Notes A A A A A A tal ee teh hat 103 Preeano Call Notes tido 103 Entering Subject Into a 104
70. first three times the unit timer expiration message is displayed it will appear only on workstations that are monitoring that unit If the timer is still not reset after three warning messages the message will appear on all active workstations In the previous example the expiration message would appear on all workstations if the timer is not reset in 240 seconds Y A record is created in the unit log each time you reset a unit check timer Y Unit check timers can be disabled as needed for a specific call 3 85 SmartCAD Extending a Unit Check Timer A unit check timer can be extended using the UT command followed by the call number and the number of minutes to extend the timer For example to extend unit 100 s timer by five minutes type UT 100 5 at the Command line and press Enter Timers can be extended up to 999 minutes Note Timers may also be reduced as needed Enter a negative number of minutes to decrease the timer For example to decrease unit 100 s timer by 5 minutes type UT 100 5 at the Command line and press Enter Setting a Secondary Timer 1 Type ST at the command prompt press Enter to set a secondary timer on the workstation The Secondary Timers list appears 2 Click Add or press Insert to create a new timer 3 Using the drop down list set the number of minutes from the time of entry until this timer should expire The date time to display is shown below the selection list the current t
71. for the driver s license state Change the state as needed using the arrow keys 4 Enter the owner s license number OLN 5 When driver information has been entered press Enter to transmit the query 6 Click Close to exit the State Interface Transactions window and return to SmartCAD 7 When a response is received the Lightning Bolt icon in the system tray lower right corner of the screen will change color 8 Enter CIC at the Command line and press Enter to open State Interface Transactions window and view the response to the query 9 The query that was submitted is listed on the left side of the window with the incident number query type received date and time user message ORI and message mnemonic Select the query to view the response message A DL query can also be performed from a subject record To do so click the Lightning Bolt icon to the right of the Name field Click the Document icon to open the State Interface Transactions window and view the response to your query Running Vehicle Queries Tag Number Inquiry 1 Enter CIC at the Command line and press Enter The State Interface Transactions window opens 2 Click Tag to search for a vehicle by tag number in the State and National Crime Information Center and the state s Department of Motor Vehicles 3 Enter the tag year in the four digit format i e 2014 3 167 10 11 SmartCAD Use the arrow keys to select the vehicle type
72. from the call select the vehicle record and press Alt Delete If the agency is configured to do so vehicle tag CIC queries may be automatically performed when a traffic stop is entered using the T or QT commands Vehicle information entered following the command is submitted for the query Location v When verifying a location the list of matching street locations includes only records for the geographic area s currently monitored by the workstation To view all matching street locations click Show AIL Users can search for a location by entering a place or business name To do so enter the first three letters of the place and press Enter For example to find the airport type AIR in the address field 3 139 SmartCAD Recording a Vessel Stop Note The order in which vessel stop details location registration and vessel information are entered is determined by the agency and configured in CAD Configuration The steps below may not reflect the order of the local configuration Follow the order on the Vessel Stop window Press Page Up or Page Down to move from section to section A To create a vessel stop enter BS at the Command line and press Enter The Vessel Stop window appears The configured vessel stop complaint type and complaint status are entered by default according to the agency s designation in CAD Configuration If the complaint type needs to be changed enter the correct complaint Enter
73. geo area includes Pensacola Beach and Gulf Breeze In this instance the abbreviation could be set as Z1 and enter Beach and Gulf Breeze as the Description Place a check beside Allow Call Archive to allow calls from this geo area to be placed into the call archive If a geo area is not going to be used again place a check beside Archived so that references to that area will not be lost Click Save to save changes to the record Click Close to cancel any unsaved changes Click Close to return to the main CAD Configuration window Law Sub Geo Areas Configuration Use this option to define the sub geographic areas for the law enforcement agency For example if the zones are divided into districts grids and beats then each district grid and beat would be defined here 1 ON VES E A A On the Geo GIS menu highlight Law Sub Geo Areas Configuration then click on Law Sub Geo Area 1 Law Sub Geo Area 2 or Law Sub Geo Area 3 Click Add to create a sub geo area for the law enforcement agency Enter an abbreviation for the sub geo area in the LAW field Enter a Description in the field provided Click Save to save the record Click Close to cancel any changes When finished click Close to return to the main CAD Configuration window 2 54 CAD Configuration Fire Sub Geo Areas Configuration Use this option to define the sub geographic areas for the fire department For example if the zones are divided into districts grid
74. have been configured for manual notification 1 2 3 4 5 6 a On the Call Settings menu click Notification List Configuration Click Add to create a call notification list Enter a Name for this notification list Click Add again to add employees from Employee Master Search Employee Master using the filter options at the bottom Select an employee from the Lookup window and press Enter to add to the notification list Add as many employees as needed repeating steps 4 through 6 Click Save amp Close when the list is complete Click Close when finished configuring all notification lists 2 67 CAD Configuration Call Disposition Configurations Call disposition codes are used to gather statistics when incident call records are closed and archived A primary disposition code is assigned to each call to indicate the outcome of the call such as the type of offense or complaint Each call can have up to six disposition codes Disposition codes are user defined according to agency specifications Call Disposition Code Format 1 On the Call Settings menu highlight Call Disposition Configurations then click Call Disposition Code Format 2 Select the format for each disposition code from its corresponding drop down list Format options include XX X X XX and XXXX When a disposition code is entered in CAD the number will be automatically formatted based on the formats selected here 3 Ifall six dispositi
75. highlighted letter in the section title to move to that section For example press Alt M to move to Address Information If there are multiple vehicles entered on the Quick Incident window the vehicles are listed in the lower portion of the window To edit vehicle information select the vehicle record and modify it as needed To remove a vehicle from the call select the vehicle record and press Alt Delete 3 137 SmartCAD Recording a Traffic Stop Note The order in which traffic stop details location and vehicle tag are entered is determined by the agency and configured in CAD Configuration The steps below may not reflect the order of the local configuration Follow the order on the Traffic Stop window Press Page Up or Page Down to move from section to section Ie To create a traffic stop enter T at the Command line and press Enter The Traffic Stop window appears The configured traffic stop complaint type and complaint status are entered by default according to the agency s designation in CAD Configuration If the complaint type needs to be changed enter the correct complaint Enter the unit call number for the officer making the stop and press Enter If the unit is not on duty SmartCAD prompts to place the unit on duty Enter the address of the dispatch location Enter the first three letters of the street Press Enter to validate the location against the geographic file A multiple matches are found
76. incident SPSO9CADO0001 When a user assigns a rotation wrecker to a vehicle for incident SPSO9CAD00002 Company B is used v If a rotation wrecker assigned to a call is not used the company can be placed back into the rotation To do so double click the vehicle record and click Cancel Tow The user will be prompted to place the cancelled wrecker back in the rotation to either the company s 3 117 SmartCAD original position in the rotation schedule prior to the tow assignment or the top of the rotation schedule list making this company the next available wrecker in the rotation Enter the reason for the cancellation and press Enter Cancellation details date time user rotation order and reason are added to the vehicle record Adding Wreckers to the Tow Log 1 Type TOW at the Command line and press Enter 2 To use a wrecker not entered in the system click Other Wrecker 3 A tow log record opens The incident number offense number date time user name unit call number agency tow location and vehicle tag state pull from the call record 4 Enter the reason for the tow and the tow company name 5 OTHER WRECKER USED is added to the notes field Add more notes if needed 6 Press Tab and then Esc to close the tow record and return to the call 7 Press Esc to exit the call and return to the main CAD window Assigning Offense Numbers to Calls Note Certain complaint types may be configured to auto
77. incident to display If Keep all Call Views in the Same Window is not marked in CAD Configuration a new window is opened for each call record the user chooses to view up to the maximum number allowed A warning appears if the user tries to open more than the number allowed The active form list can also be viewed by pressing Ctrl Spacebar or click the Form Navigation icon 3 120 SmartCAD Suspending a Call Calls can be suspended to allow a unit to work on two active calls at once There are two ways to suspend calls and assign a unit to a new call When the unit has completed the new call the suspended call must be reopened so it can be completed Reassign a Unit 1 2 On the main CAD window use the mouse or the Up arrow and Down arrow to scroll to the call Press F3 to put the unit en route to this call When a unit is placed en route on a call and the unit is already on another call the dispatcher is notified the unit as such If applicable click Suspend Call to suspend the call to which the unit is currently assigned to and place the unit en route on the new call The suspended call is displayed in a different color on the main CAD window to indicate it is suspended and the call timer resets to monitor how long the call is suspended Suspend a Call 1 On the main CAD window use the mouse or the Up arrow and Down arrow to select the call to which the unit is currently assigned Type SC at the C
78. is law enforcement fire department or emergency medical services disposition code by selecting the appropriate check box If the agency is recording UCR codes for each incident select the UCR code associated with this disposition code Use the ellipsis to find the code and once it has been found press Enter to select it Leave this field blank if the disposition code does not have an associated UCR code Click Save when finished with this code Click Close when finished setting up the primary disposition codes to return to the main CAD Configuration window Call Disposition Codes 2 through 6 1 10 On the Call Settings menu point to Call Disposition Configurations and then click Call Disposition Code 2 to set up the second disposition code list Click Add to set up the secondary level of disposition codes Enter the disposition Code in the assigned format The format appears in brackets on the title bar of the window If this code should be included in analysis reports place a check beside Include This Disposition Code in Analysis Reports Enter a Description for this disposition code If the agency is recording UCR codes for each incident select the UCR code associated with this disposition code Use the ellipsis to find the code and once found press Enter to select it Leave this field blank if the disposition code does not have an associated UCR code Click Save when finished with this cod
79. it open or minimize it without any interruption to CAD o The Businesses tab is only available if the user has access to the Master Business Index in Employee Master 3 107 SmartCAD o If the user has been granted access to the Master Name Index Master Vehicle Index or Master Hull Index those tabs Names Vehicles and Vessels respectively will also be available Entering Fatality Details 1 10 11 12 Fatality details for a subject can be entered while viewing the call record From the main CAD window use the arrow keys to scroll to the call Double click or press Enter to open the record Press Alt S to view the list of subjects Press Shift Down Arrow to scroll to the subject to be edited Type SE at the Command line and press Enter to open the subject record Press AIt F or click Advanced Fatality to enter fatality details for this subject Note The Advanced Fatality button is not available if the Fatality check box is not marked Name address demographic information and seat belt use pull from the subject record Change this information as needed If this information is changed the subject record is automatically updated Select the fatality ID from the search box The date and time of the accident and death default to the incident date and time from the call record Change this information as needed The location defaults to the dispatch location from the call record Change this inf
80. long the call has been holding The timer is reset when the status of a unit on the call changes Calls are color coded to indicate priority and call status based on your agency s configuration In addition the following icons may appear to the left of the call record e A blue dot indicates the call was initiated by an MCT user e A green double arrow icon indicates that call information has been changed The icon will expire following the amount of time configured in CAD Configuration Displaying Grid Lines If you would like the call list displayed in a grid go to the View menu point to Call Screen Settings and then click Show Column Lines on Call Screen and or Show Row Lines on Call Screen Navigating the Call Unit Status List Call List Scroll bars are available that allow you to view additional call details or scroll through the call list For example enabling the horizontal scroll bar allows you to scroll through call details such as incident number complainant dispatch time and additional backup units 3 22 SmartCAD On the View menu point to Call Screen Settings and then click Show Call Screen Horizontal Scroll Bar and Show Call Screen Vertical Scroll Bar to enable scroll bars Use the up and down arrows and the Page Up and Page Down keys to scroll to a specific call Shortcut keys and right click menus are also available and provide users navigation tools to move around both the call list and unit list
81. message header command information and message When you have finished reviewing it press Esc Viewing Commands A flag appearing next to the radio log entry indicates that there is a command associated with an event Right click the flag to view the command text The command text appears on the Shortcut menu To implement the command double click the flag For example if the command View Unit 100 Last Location i e LL 100 is associated with an event record the last location details for unit 100 appear when the flag is double clicked Using the Address Book The address book can be accessed from the main CAD window or while viewing a call record Type ADD at the command prompt and press Enter The address book appears displaying the name phone numbers and address for each entry The address book may be filtered before working with a record Filter options include name contact phone 1 phone 2 cellular pager 1 pager 2 address comment 1 comment 2 and comment 3 Enter the filter criteria to be applied and click Filter To remove the filter click Clear Filter Address book records are sorted by Name by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and the shading of the sorted column To find a specific address press F5 Search is made on the selected sort order Type the search cr
82. needed For example 1f the caller is on a cell phone or using a neighbor s phone enter the location to which a unit should be dispatched If the location of the occurrence is the same as the dispatch location click To Occurrence The dispatch location details are copied to the occurrence location If the location of the occurrence is different from the location to which the unit is being dispatched enter the correct address information Enter the complaint or nature of the call To search for a complaint type press Enter then press the Spacebar to search for a complaint type by complaint number When it is found double click it or press Enter to add it to the call The call priority is automatically assigned based on the complaint type If the complaint type is an alarmable call enter the alarm level for notification purposes The notification alert appears below the Alarm Level field Click Noti to view the persons on the notification list for the alarm level entered The information appearing in the Additional Info field depends on agency preferences in CAD Configuration It can contain an offense number if the complaint type is configured to automatically generate an offense number It can also contain the vehicle state and tag information However if both options are configured the offense number takes precedence over the vehicle state and tag information and the offense number is displayed Press Enter to sel
83. not have active warrants injunctions field interview request or trespass warnings e Red flag MNI Hit indicates the CAD subject has a record in MNI which the dispatcher has linked back to CAD This record has at least one active warrant injunction field interview request or trespass warning Users must have proper user access rights in Employee Master to add edit subject information Entering MNI from the Command line on the main form in CAD or within an incident will also open Master Index Master Index opens to the login screen After login the Names tab is automatically active Master Name Index records can be searched and viewed depending on user access rights Starting Master Index in this manner allows the user to leave it open or minimize it without any interruption to CAD o The Names tab is only available if the user has access to the Master Name Index in Employee Master o If the user has been granted access to the Master Business Index Master Vehicle Index or Master Hull Index those tabs Businesses Vehicles and Vessels respectively will also be available Entering MBI from the Command line on the main form in CAD or within an incident will also open Master Index Master Index opens to the login screen After login the Businesses tab is automatically active Master Business Index records can be searched and viewed depending on user access rights Starting Master Index in this manner allows the user to leave
84. number role and date time range or a combination of these options Enter the filter criteria to be applied and click Filter For example to view all log records for unit 100 from May 1 2014 through May 14 2014 enter the Call Number 100 place a check beside Date Time Range enter 05 01 2014 and 05 08 2014 and click Filter Only records for unit 100 in the selected date range are displayed To remove the filter click Clear Filter The log is sorted by Date Time by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter To print the log records currently displayed click Print A print preview window displays Click the Print icon to print the report Click Close or press Esc to close the unit log Editing the Unit Log Existing unit log records can be edited or new records added as needed The log entry date time defaults to current date time when a new unit status is created The user must have full access to Logs in Employee Master to add or edit unit log records 1 To view the unit log type ULOG at the Command line and press Enter The Unit Status Change Log opens To add a new record click Add or press Insert 3 42
85. offense reports trespass warnings MNI records etc Enter streets and assign a zone district grid etc to each street within the agency s jurisdiction 1 On the Geo GIS menu click Geo Streets Configuration 2 47 Doe Ge 10 11 12 13 CAD Configuration Click Add to create a new street record Use the drop down list to enter the Direction N S E W NE SE NW SW Enter the Street Name Enter the address number Range From To fields to indicate the house number range for this street record Use the Odd Even drop down to indicate odd or even numbers both or a cross street As information is entered the street is mapped out in the right hand portion of the window Enter Cross Street 1 Name This street is added to the street map Verify that it is placed correctly When entering locations in CAD the call taker can search by cross streets If this cross street should not be included when the geo street file is searched clear the Include Cross Street check box under the first cross street Enter Cross Street 2 Name As with the first cross street indicate if it should be included when a dispatcher is searching the geo street file Enter the City County State and Zip code for this street If the Latitude and Longitude coordinates for this street are available enter them in the fields provided Enter detailed Directions to this location in the available fields Enter a Reference Point landmar
86. on the apparatus and number of attributes The people on the apparatus are also listed 3 Click Print to view a list of on duty personnel and apparatuses 4 Press Esc to return to the main CAD window Viewing Unit Workloads This option is primarily used for ambulance units to determine unit breaks 1 To view unit workloads type WKL at the Command line and press Enter The CAD Units Workloads window appears 2 From the Units menu select the type of units to be viewed i e Fire EMS or Law 3 80 SmartCAD Workload information includes type of unit call number agency assigned geo area amount of time on duty hours and minutes number of calls the unit has responded to amount of time assigned to the calls amount of time remaining on the unit s shift and the unit s utilization percentage Press Esc when finished viewing the workloads The CAD Units Workloads window can be moved around and placed wherever the user wants it to be It can also remain open at all times without affecting other CAD activities Press F5 to refresh the screen and update information The list can be ordered by unit agency or area assigned To change click on the Order By menu and select the desired sort order Viewing Employee Details 1 A unit s employee details by typing EI at the Command line and pressing Enter To view employee details for a specific employee type EI followed by their unit number an
87. on the call The fields directly below Dispatched En route and On scene retain the original time of dispatch en route and on scene for the unit Y Command line hints that show the proper format for the command are displayed to the right of the command line v Single quotation marks can be entered for street and city names Y Tf automatic notifications have been configured for this complaint type they are sent when the call is shipped Location Y Type VAD at the Command line to validate the dispatch location against the geographic database Y Type VAO at the command prompt to validate the occurrence location against the geographic database 3 97 SmartCAD An icon appearing beside dispatch location and or occurrence location indicates the address has been validated If needed you can enter the direction of a cross street For example to enter N Baylen and Romana enter N BAY ROM in the Street field When verifying a location the list of matching street locations includes only records for the geographic area s currently monitored on your workstation To view all matching street locations click Show All If the street you enter is not located in the geographic file type equal sign or press Tab to override street verification Make sure you assign the dispatch area to the call You can search for the street address by entering a place or business name To do so type the first three letters of the place and p
88. press Enter Type the complaint type and press Enter The call priority and complaint status are automatically assigned based on the complaint type To search for a complaint type press Enter Press the Spacebar to search for a complaint type Once it is found double click it or highlight it and press Enter to add it to the call Enter the address of the dispatch location Enter the first three letters of the street Press Enter to validate the location against the geographic file A multiple matches are found a list of matching locations appears Use the mouse or the arrow keys to find and select the correct street record Double click the street record or Enter to apply it to the CAD incident Certain identifiers can be used to locate specific address types For example interstates should begin with I or I as in 110 Highways should begin with US or US as in US29 To enter an intersection enter the first three letters of the first street a slash and the first three letters of the second street then press Enter to validate the location For example to enter the cross streets Baylen and Romana enter BAY ROM or ROM BAY in the Address field 3 136 10 11 12 13 SmartCAD The first line of the address field is populated with the street highway or interstate information The second line includes place or landmark if applicable Enter the apartment or lot number if needed and
89. recommended before units without any matching attributes Static Run Cards 1 2 On the Unit Settings menu click Run Cards Click Add Static to create static run cards to assist in the correct unit recommendations On the General tab enter a Name for this run card Select the responding agency type Law Fire or EMS from the Category drop down list Enter the geographic areas for which this run card will be used Use the ellipses to find the geo areas When the correct area is found highlight it press Enter to select it or double click on it Enter four asterisks in the Geo Areas field to include all geographic areas Select the alarm level for this run card Alarm levels are used to identify individual entries for any one complaint Select the days to which this run card applies Run card activation is determined by the day of the week filter Users can configure a run card to be available every day week days only weekends only or specific days of the week Checkboxes for individual days are only available when Specific has been selected Select Applies only to times between if the agency desires to filter run cards by time 2 85 10 11 12 13 14 15 16 17 18 CAD Configuration Enter a Beginning Time and Ending Time for the individual run card in the fields provided The run card will only appear when the current time is between the beginning and ending times specified
90. refreshes that may remove focus from the desired record note In such instances the user can freeze the notes grid until finished viewing the note and then unfreeze to disable this feature CAD call updates and notes still occur but are not visible until Freeze Notes is disabled 1 Se oe iP mics The call record must be open to freeze notes From the main CAD window use the arrow keys to scroll to the call Press Enter to open the call record Type FN at the Command line and press Enter Review the notes as needed Type FN again to disable the Freeze Note feature Press Esc to close the record and return to the call v If this feature is enabled and the incident window is closed by the user the freeze feature is automatically disabled Y You may also click the FN button at the top left of the Notes grid to enable Click again to disable Once disabled the call notes begin scrolling again as expected a Y You can easily enter notes using quick keys configured by your agency To do so type N followed by the quick key For administrative notes type AN followed by the quick key 3 103 SmartCAD Y You can also enter notes by typing NA at the command prompt and then typing your note To view a list of quick keys for call notes enter NOK in the command prompt The list can be sorted or filtered as needed to locate the record you need Press F4 to change the sort or click Filter to filter the
91. select Center on Map Lookup and Archive Options View 911 history n a 911H Lookup 911 Show 911 History A canoe n a 9111 Lookup 911 Ignore 911 info panel Assign 911 call with an Lookup 911 Associate 911 info CS n a 911A i existing incident with selected call Show 911 Feed Information a ug Use the address book n a ADD Lookup Address Book Add Call Note n a AN Lookup Administrative Notes View the apparatus list n a APP Lookup Apparatus Review vessel n a BH Lookup Vessel History information Show Prior Calls for the Selected Vessel na BP Show Prior Tows for the Selected Vessel ma pr EN or ada BOLO n a BOLO Lookup BOLO Listing warnings View Vehicle BOLO ae CBOLO records Create Caution Note from Call ue CON Mew grCuved palai n a CH Lookup Call History Archive call history Add dispatcher notes n a CMA Lookup Dispatch Log Rovio oradi Canion n a CN Lookup Caution Notes Notes Caution Notes for le CNO Occurrence Location Review and edit place daa n a GEOP View Geo Places Table As n a GEOS View Geo Streets Table A DO n a ICM Lookup InterC AD Messaging message list 3 15 SmartCAD To do this presa this enir m or use the mouse to click here key command al an n a LL Lookup Last Location location Review the dispatch log n a LOG Lookup Dispatch Log Review or add
92. sorted column To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter When finished reviewing Unit History press Esc to return to the main CAD window 3 182 SmartCAD Y Records should be filtered before sorting or searching Apply filters based on the information available For example if records relating to a specific unit are being sought enter the Call Number and click Filter To remove the filter click Clear Filter Records can also be sorted by right clicking the Sort button and selecting the sort order to be applied Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Reviewing Vehicle History 1 Vehicle History information can be accessed from the main CAD window To review call Statistics for vehicles enter VH at the Command line and press Enter The Vehicle History window lists vehicle details for vehicles on Call records including the Record Date and Time Incident Number Tag Year Tag Number Vehicle Type Vehicle Activity Crash Type Description Color Make Model Year VIN Owner Last Name and Owner First Name Indications if the vehicle has been Abandoned or Towed are also included The maximum number of records displayed is configured by workstation The Vehicle History list should be filtered before working with a record to ens
93. sub GEO areas and complaint types related to those options For example if the agency is a police department that also dispatches fire calls both the police and fire options should be enabled 3 Place check beside each Run Cards setting if the agency uses law enforcement fire and or emergency medical services run cards The corresponding Options selection should also be checked For example if the agency uses both law and fire run cards law enforcement and fire options should also be enabled 4 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2 6 CAD Configuration Log Settings Unit Settings Call Settings Radio Log Settings Special Data Collection Mapping Geo Validation Geo Configuration Web Services lt General Functionality Agency Types Log Settings Copy call notes into tow log without prompting Log 911 Calls to a Searchable Archive Log All User Activity tel Save amp Close ma Close 1 On the Master Settings menu click Primary Functionality Configuration Once the window comes up click on the Log Settings tab 2 Place a check beside Log All Unit Status Changes in the ULOG if the agency requires all unit status changes to be recorded 3 Place a check beside Copy call notes into tow log without prompting to allow system to automatically co
94. that option e Refresh Map F5 Update the map with new incidents units stations road closures etc e Select Alt S Pointing mode used to inquire about the data on the map The map will start in this mode by default 3 158 SmartCAD Route Alt R After a starting and ending point are chosen the fastest route will be determined and highlighted in green Users can choose to center the map on the route or create a new route by clicking on a different secondary point Pan Alt P Use the left mouse button and drag the map to reposition the view Zoom Alt Z Activates the zoom option Zoom in out one level at a time or snap a square on the map to set extents Road Closure Add Alt B Click the map to create a road closure record at that point Users can enter specific road closure information and set an expiration if necessary Incident Add Alt C Create an incident from the map view Once the call is shipped 1t will be displayed when the map is refreshed Mapping Commands The following commands may be entered on the command line of SmartCAD to effect a change on the map Enter MAP to show or hide the map Enter MAPD to center the map on the dispatch location Enter MAPO to center the map on the occurrence location Enter MREF to refresh the map and resynchronize the units and the incidents All unit locations and new incident information will be updated Enter MUD to display the trave
95. the Command line to view the prior calls TWO indicates prior trespass warnings for this location Click this flag or enter TWO at the Command line to view the trespass warnings 3 151 4 6 SmartCAD e CNO indicates caution notes regarding this location Click this flag or enter CNO at the Command line to view the caution notes e WOO indicates a watch order exists for this location Click this flag or enter WOO at the Command line to view the watch order e DIRO indicates directions are available to this location Click this flag or enter DIRO at the Command line to view the directions If standard operating procedures are available for this type of call the alert SOP appears on the call record Click this flag or enter SOP at the Command line to view this information When the list of SOP records appears double click on the appropriate SOP or highlight 1t and press Enter to view detailed instructions If medical instructions are available for this type of call the alert MED appears on the call record Click this flag or enter MED at the Command line to view this information When the list of MED records appears double click on the appropriate MED record or highlight 1t and press Enter to view detailed medical instructions Press Esc to exit the call and return to the main CAD window Reviewing Supplemental Records The Summary tab lists the supplemental subject vehicle etc information for the call
96. the initial status priority and call type are configured This option allows standard operating procedures to be assigned to a complaint type 1 2 3 Click on the Standard Operating Procedures tab Click Add to assign standard operating procedures to this complaint type The Standard Operating Procedures list appears Click Find to search for the correct record Once found click Select to add to this complaint type When an incident with this complaint type is entered in CAD the dispatcher is notified that standard operating procedures are available Click Save to save the record and return to the Call Complaint Types list window Duplicate Complaint Types When creating a complaint type the initial status priority and call type are configured This option allows duplicate complaint types to be assigned to indicate additional calls should be created For example an accident with injuries requires law enforcement and emergency medical personnel on scene Duplicate complaint types can be created to dispatch each type of required unit 1 Ze 3 Click on the Duplicates tab Click Add to assign duplicate settings for this complaint type Select the complaint type using the ellipsis to find the correct record Once found press Enter to select it The priority and complaint status are automatically entered based on the complaint type Enter additional information as needed Click Close When an incident with this
97. the unit is being assigned If the area is invalid press Ctrl G to look up a valid area Y A unit s assignment can also be changed by entering CUZ at the command prompt or by pressing Alt and double click on the unit number v If the option Reject Invalid Primary Geographic Areas is enabled in CAD Configuration units can only be reassigned CUA command to valid zones Y A record is created in the Unit Log when you change a unit s assignment If mapping is enabled click the Globe icon next to the unit call number to center the map on the unit s current location Changing a Unit s Current Role A unit s current role can be changed from the main CAD window or while viewing a call record 1 us v Type CUR and the unit number at the command prompt and press Enter The Update Roles window appears Select the new role for the unit Press Enter to accept the new role assignment or press Esc to cancel the change A unit s role can also be changed by entering the role with the CUR command and the unit number For example to change unit 100 s role to backup type CUR 100 BACKUP at the command prompt and press Enter The default role for the unit can be changed in the same manner Type CDR and the unit number at the command prompt and press Enter The CDR command changes the unit s default role for the duty shift The next time the unit comes on duty its default role will be the one defined in the
98. the watch order or print the watch order Click Close when finished The Watch Order WO is set for the location and the WO flag appears on the call record If an active watch order already exists for the location you are prompted to create another one Enter Yes to create another watch order or No to cancel 3 101 SmartCAD Adding Notes to a Call Call Notes 1 Notes can be added to a call from the main CAD window or while viewing the call record From the main CAD window use the arrow keys to scroll to the call 2 When the call is found press Enter to open the record 3 Type N at the Command prompt to add notes to a call Press Enter 4 To record a unit with this note use the drop down list to enter the unit s call number 5 In the Note field type a single line and press Enter to add the notes to the call The notes become visible to other CAD users 6 Press Esc to close the note record and return to the call Extended Notes 1 5 The call record must be open to enter extended notes From the main CAD window use the arrow keys to scroll to the call Press Enter or double click to open the call record Type NO at the Command line and press Enter A CAD call note record appears Type the extended notes When finished press Enter to add the notes to the call Once added the notes are visible to other CAD users Press Esc to close the note record and return to the call Administrative
99. their name Y Once you accept responsibility for a dispatch area you cannot hide or remove that area from your workstation You must return responsibility to the original workstation Returning a Transferred Dispatch Area Once responsibility for a given dispatch area is accepted that area cannot be hidden or removed until responsibility is returned to the original workstation 1 To return a transferred dispatch area to the original workstation select District on the menu bar assuming District is the agency s Primary GEO Area 2 A list of the agency s dispatch areas appears Transferred dispatch areas appear with a T next to their name Click Return Responsibility 3 Select the user whose dispatch areas should be returned 4 Verify the user and dispatch areas listed are correct and then click Return Zones Responsibility for all transferred dispatch areas will be returned to the original user and workstation 5 Press Esc to return to the main CAD window 6 A message notifies whether or not the return of responsibility was accepted Press Enter to close the message or click Respond to send a response message 3 27 SmartCAD Monitoring Unit Details The call number and description for units on duty are displayed by dispatch area Units are color coded to indicate if they are en route on scene available out of service or not available Note Most options on the View menu can be stored with a un
100. to create the note Closed Call Per Supv Directions in the current users dispatch log Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Reviewing the Tow Log Full access to logs in Employee Master is required to add edit or delete Logs I The Tow Log can only be accessed for review from the main CAD window Type TOW at the Command line and press Enter Tow Log record details displayed include the Date Time Vehicle State Tag HIN VIN Year Vessel Name Make Model Towing Company and Incident Number for each vehicle towed The maximum number of records displayed is configured by workstation The Tow Log record list should be filtered before working with a record to ensure the correct records are being viewed Filter options include State Tag Number VIN Vessel HIN Vessel Name Towing Company and Record Date Range or a combination of these criteria The list can also be filtered to Show Only Vehicle Tows Only Vessel Tows or both Additionally the list can be filtered to Show Only Cancelled Tows Show Only Not Cancelled Tows or Show Both Enter the filter criteria to be applied and click Filter 3 40 SmartCAD To filter the list by a Date Range place a check beside Date Range On For example to view all Tow Log records in the month of April 2013 for All Pro Wrecker Service select the Towing Company usi
101. to monitor click Close or press Esc Any dispatch areas for which the workstation has primary responsibility appear with a gray check box and cannot be removed from the display Responsibility for the dispatch area can however be transferred to another workstation Refer to Transferring Zone Responsibility for more information Secondary Area Types To change the type of secondary geographic area that appears on the call list go to the View menu point to Call Screen Settings point to Show Secondary Geo Area For and then click the correct type Law EMS or Fire Menu options specific to fire may only be viewed on workstations that are designated as fire workstations in CAD Configuration Transferring Responsibility for Dispatch Areas Workstations are configured with primary responsibility for dispatch areas in CAD Configuration If a user has primary responsibility for a dispatch area responsibility must be transferred to another workstation before the workstation is vacated such as during a lunch break 1 On the main CAD window click on District on the menu bar assuming District is the agency s Primary GEO Area A list of your agency s dispatch areas appears Any dispatch areas for which the workstation has primary responsibility appears with a gray check box Click Transfer Zone Responsibility The Transfer Zone Responsibilities window appears Select the user to accept responsibility for the zone transfer Selec
102. to the View menu point to Call Screen Settings and click Show Non CAD Calls Hiding the Call List The call list is shown by default but it may be hidden from view To hide the call list press Alt C or enter HCS in the Command line To show the list press Alt C again or enter SCS in the Command line Monitoring Call Statuses Settings in CAD Configuration determine which calls will be monitored by default The choices are holding calls working calls suspended calls and closed calls Changes can be made to the settings to monitor different statuses as needed using the View menu A check mark indicates the selected option is being monitored For example if closed calls are seen and should not be go to the View menu point to Call Screen Settings and then click Show Closed Calls to remove the check mark and disable this option 911 Calls Calls received from the E911 feed appear in the 911 panel below the unit pane Calls can be created directly from the E911 feed All data passed in through the 911 interface is populated on the call record You may also associate a 911 call with an already existing 911 call Login Details The current date and time user location workstation ID and software version appear at the very bottom of the Smart CAD window If the agency is using a server time setting to synchronize date and time details the date and time are displayed in black If the date and time are displayed in grey go to the
103. twice to complete the call entry and place the call in the holding call queue a General v If the agency has set up quick keys for places or complaint types enter the quick key in the appropriate field to quickly enter information Y The incident number and date and time the call was received are displayed at the bottom of the window The shipped time reflects when call information was visible to other dispatchers and users Y When the text in the Additional Information field is changed a note is added to the call stating the text previously contained in the Additional Information field Y Complaint types can be designated as non CAD incidents Invalid complaint types are not allowed Y When selecting a complaint type you can apply a sort or filter to the list to locate the correct complaint type Sort and filter options include complaint type priority quick key call type description and status Y When selecting a complaint status the list can be sorted by quick key or description to locate the correct complaint status v If the agency uses multiple call view and the call record should stay open click the Minimize button Y Dispatched En route and On scene time fields appearing at the bottom of the call detail record are used to record unit times for each action When a unit is removed from a call and another unit is dispatched placed en route and or on scene the fields display the time of the units currently
104. unit is in service The On Duty window remains open so other units can be placed on duty quickly To do so type the unit number press Enter and then press Ctrl Enter Press Esc to close the On Duty window Entering an off duty unit number on the Command line and pressing Enter will bring up the On Duty window Y Enter OD T8 IN or IS at the command prompt to place a unit on duty Enter a command and unit number at the command prompt to put a specific unit on duty For example type OD 100 and press Enter to place unit 100 on duty If the option Reject Invalid Primary Geographic Areas is enabled in CAD Configuration units can only be placed on duty OD command to valid zones A record is created in the unit log when a unit is placed on duty 3 51 SmartCAD Y Use the ODL command to specify the unit number agency and primary geographic assignment when placing the unit on duty For example to place unit 100 on duty for agency SPS in Zone 1 type ODL 100 SPS Z1 and press Enter Y A command and unit number can be entered at the Command line to change the default or current role of the unit For example type CDR 100 and press Enter to change the default role of unit 100 To change the current role type CUR 100 and press Enter Then select the role from the displayed list Y The Activity panel of the On Duty window displays a list of each attempt to place a unit on duty and if the t
105. with detailed unit suggestions Units appear in positions ordered by availability If a unit is unavailable the unit from the static run card will not show in the selection If a geographic area or complaint type entered on a call matches a run card the dispatcher is notified that a run card exists Displaying Run Cards in CAD SmartCAD will check the complaint type and geographic area on a call in the following order to see if a run card exists 1 Complaint Type Dispatch Area and Law Fire EMS Sub Geo 1 2 and 3 Complaint Type Dispatch Area and Law Fire EMS Sub Geo 1 and 2 2 3 Complaint Type Dispatch Area and Law Fire EMS Sub Geo 1 4 Complaint Type and Dispatch Area 5 Complaint Type Dynamic Run Cards 1 On the Unit Settings menu click on Run Cards 2 Click Add Dynamic to create dynamic run cards to assist in correct unit recommendations 3 On the General tab enter a Name for this run card 4 Select the responding agency type Law Fire or EMS from the Category drop down list 5 Enter the geographic areas for which this run card will be used Use the ellipses to find the geo areas When the correct area is found highlight it press Enter to select it or double click on it 2 83 10 11 12 13 14 15 16 CAD Configuration Enter four asterisks in the Geo Areas field to include all geographic areas Select the alarm level for this run card Alarm levels are used to
106. 0 01 2013 and 10 08 2013 for the date range and click Filter Only towed vessels for the selected week are displayed To remove the filter click Clear Filter Vessel History records are sorted by Date Time by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter Double click the desired record or highlight it and press Enter to open it Click Open to view the incident associated with this record and exit the current record Closing the incident record returns the user to the vessel record 3 187 SmartCAD 6 To print a Vessel record open the desired record and click Print The Print Preview window displays the report Click the Print icon to print the report 7 When reviewing Vessel History press Esc to return to the main CAD window Vessel records can also be sorted by right clicking the Sort button and selecting the sort order to be applied To create a Tow Log for a repossessed vessel open the vessel record and click Create Tow If Abandonment information is entered in error click Remove Abandoned Info to remove it from the record Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter c
107. 11 08 20 WORTH TESTER JOMNM 2 aars2 CLUNSFORD _ SASOTPERCOUI 10 08 2013 13 09 48 10 08 20 TESTERZ JONN M 2 CALLIOP CLUNSFORD TESTERZ JOHN M 2 Qars2 2 JONN M 2 Qats2 SASOD 2 JOHN M 2 Qars E JOHN M 1 Qats2 TESTER2 JOMN M 1 gats2 23405 OATS 1E SASOUIPERO00037 17 1001 31 QATS2 TESTER2 JOHN M 1 aars2 SRSOOSPEROOONS TONI ORAS 10 07 2013 09 57 04 DATS2 SASO TESTER2 JOHN M ADM QArS2 SASOUIPE ROO OJO ANI ORASDO 10 03 2013 08 45 17 GATS SASO TESTER2 JOHN M 2 Qars2 SRSOOSE R0003 10 02 2019 155216 10 02 2013 17 0432 OATS SRSO TESTER JOHN M 2 gars SRSOUIPE RODS 1001 2013 103003 10 05 OATS SASO TESTER2 JOHN M 2 gars SRSOOIPEROD0037 1 01 2013 10 22 55 10 01 2 40 DATS2 SASO TESTER2 JOHN M 2 Gats2z SRSOOSPE RADIO 10 01 2013 WIKIA 10 01 2013 10 21 46 QATS2 SASO TESTER2 JOHN M 2 gars2 SRSOUIPEROONDS TOMO 2D TORA 10 01 2013 10 17 35 QATS2 SASO TESTER JOHN M 2 gars2 SRSQUSPERODONS TOUAIO 10 01 2013 09 19 07 GATS2 SASO TESTER2 JOHN M 2 gars2 SRSOUSPERONDS TUOVA 096298 10 01 2013 09 16 15 QATS2 SASO TESTER2 JOHN M 2 gars2 SRSOOSPERODNDS 10 01 2014 0806107 10 01 2013 08 02 24 QATS2 SASO TESTERZ JOHN M 2 Qars SRSOTPEROOWI JO 01 2013 08452 10 01 2013 09 00 31 QATS2 SASO TESTERZ JOHN M 2 gars2 SRSQUSPERCOONS VDA ORAR 10 01 2013 08 42 45 QATS2 SASO TESTERZ JOHN M 2 gars2 SRSOUSPERONDST 1O DU 2013 ORAL 10 01 2013 08 39 04 04TS2 SASO TESTERZ JOHN M 2 gars2 SRSOOIPEROIONS G gt F Begin Tour Date Time Range End Tour Date Time R
108. 11 ALIZANI Feed must be enabled in Primary Functionality Enable State NCIC Inquiries must be enabled in Primary Functionality Enable Priority Change Enable Workstation Event Sounds Enable Manual Wrecker Assignment 0 Number of Scratch Pad Screens 0 Number of Secondary Timers Display Unit Timer Expiration Messages Call Tickler Display Time seconds Complaint Y Address Validation Cursor Positioning E Create New Template From Settings E Load Settings from Template ta Save amp Close cf Close 1 On the Master Settings menu click Workstation Configuration 2 Double click on an existing workstation or highlight it and click Edit or press Enter to open it 3 The General Functionality tab is active by default 4 Place a check beside Enable 911 ALI ANI Feed if this workstation will accept a 911 feed This option must first be enabled for the agency in Primary Functionality Configuration gt Place a check beside Enable Local State NCIC Inquiries if the agency is authorized to send inquiries from CAD workstations and this workstation should 2 30 10 11 12 13 14 CAD Configuration support CIC inquiries This option must first be enabled for the agency in Primary Functionality Configuration Place a check beside Enable Priority Change if users at this workstation are able to modify the priority of a call Place a check beside Enable Workstation Event Sounds if this workstation supports event
109. 3 Click Generate Call A new call record appears and contains information from the BOLO record including location call type and vehicle details A note on the call indicates it was created from a BOLO record 4 Update the incident or dispatch resources as needed 5 When finished with the call record press Esc Y From a call record enter BOLO at the command prompt to view BOLOs for the vehicle on that call Y BOLOs can also be sorted by right clicking the Sort button and selecting the sort order to be applied Y Click the Clear Expire Date Time button to remove the BOLO expiration date Y The BOLO list shows only active BOLOs by default To view expired BOLOs place a check beside Expired in the search options and click Filter 3 193 S lt S x ES S Y SmartCAD When searching BOLOs apply filters based on the information available For example to find a specific vehicle enter the tag number and click Filter To remove the current search criteria click Clear Filter Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Distribution of a BOLO can be recorded on the BOLO record For example if a BOLO is distributed at shift change open the record click Add and enter the shift or people to whom the BOLO was distributed to and the person who distributed it Press Esc to save the record To create a BOLO r
110. 74 SmartCAD If the system was down temporarily calls may be backfilled into call history to maintain records and create offense numbers Click Add or press Insert to create an incident directly in call history Select Yes to confirm the addition of an incident or No to cancel the transaction When the call record opens click Edit Call to enter call information as with an active call See Editing Archived Call Records for more information The time the call was completed and the disposition codes for the call are displayed in the lower right portion of the Call record Entering in the filter criteria acts as a multi character wildcard For example enter Speed in the complaint type field of the search criteria to filter the list on any complaint type beginning with Speed Calls may be filtered by dispatch location or occurrence location Select the location option enter the address criteria and click Filter The first line of the address contains street highway or interstate information The second line includes place or landmark For example to search for an incident that occurred on Interstate 175 in Lake City select Filter by Occurrence Location Enter 175 in the first address line and Lake City FL in the city state field Click Filter to view all matching incidents Users must have Full Access in Employee Master to add edit delete and view records in call history Users with No Access are not allowed access to
111. APCO Meds case AMC Close the current APCO Use this command to close the current APCO Meds Meds Case Case When a case is closed a timestamp is generated for all necessary times and archived in the APCO Meds interface as well as in CAD A report of the case is generated and attached to a CAD note that is automatically added to the call The report can be viewed by double clicking the note a v If a complaint type has been configured to have APCO Meds enabled and the workstation settings have APCO Meds enabled then the functionality is triggered by clicking the APCO button at the top of the call taker screen 3 134 SmartCAD Y During the APCO Meds session and depending on the user s specific answers and other attributes complainant name phone number address etc the APCO Meds application notifies SmartCAD in real time each change triggering a network lever refresh All users will see the changes in real time without having to wait for APCO Meds case to be closed Y APCO Meds functionality is modal in nature When invoked CAD will freeze until the user confirms and ends the APCO Meds case Using ProQA The ProQA interface if used loads automatically when the user logs on to Smart CAD Once a CAD call is shipped an EMD button appears if the complaint type assigned to the call is configured for ProQA 1 Click the EMD button The focus is set on ProQA enabling the call taker to begin the process 2 If the
112. AVARRE NAVARRE NAVARRE NAVARRE MILTON DS ARICA PIS Street Direction City County Cross Street 1 Cross Street 2 Street Number County SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA SANTA ROSA State Zip Cross1 Cross2 FL FL FL FL FL FL 32566 SUMMITDR 32566 COVE RO BARKLEY STF 32566 SUMMIT DR 32566 COVE RD 32566 SUMMIT De __ 32566 JOEL 32566 32566 32566 32566 32566 SUMMIT DR 32566 COVE RD 32566 SUMMITDA 32566 COVE RO 32566 32566 32566 32566 32566 32566 32566 32566 32566 32566 32566 32566 32566 32570 JESSE ALLEN BD __ JUAN AVE Filter lt Alt l gt Clear Filter lt Alt L gt Current Sort Order STREET View Enter Find F5 Sort F4 Add Ctr Insert Delete Delete Close Escape If the agency is not using ESRI based mapping this option must be used to set up streets and the proper geographic areas assigned to them If ESRI based mapping is used the ESRI tools need to be used to edit street information and update the CAD geographic information The streets set up here are used to validate and assign locations to CAD calls
113. BOLO is created from a call record using the CBOLO command all notes on the call are added to the BOLO record Y To create a Caution Note record using call information enter CCN at the command prompt Y Certain complaint types may be configured to automatically generate a report number when an incident is created A note on the call indicates that an offense number was automatically generated Medical instructions and standard operating procedures are linked to complaint types in the CAD Configuration module The agency s complete list of medical instructions can be viewed by clicking on the Lookup menu on the main CAD window and selecting MED Medical Instructions The agency s complete list of standard operating procedures can be viewed by clicking on the Lookup menu on the main CAD window and selecting SOP Standard Operation Procedures There are six time fields located at the bottom of the call detail record If a unit is removed from a call and another unit is dispatched placed en route and or on scene the top three boxes show the time of the units currently on the call while the bottom three boxes retain the original dispatched en route and on scene times Unit times can be viewed by entering UTIMES at the command prompt When viewing unit times the list can be sorted or filtered to locate the correct unit When selecting a complaint status the list can be sorted by quick key or description to locate the correc
114. CA REP or OFF can be entered at the command prompt to assign an offense number You can also click the Show Report Numbers icon in the bottom right hand corner of the call record to view and assign offense numbers When an offense number is automatically generated for a call the agency configured for auto generation is used If an agency is not configured there will be no prompt to select an agency when the call is entered The offense number is made up of the primary agency s abbreviation the last two digits of the year the abbreviation OFF and the 6 digit report number For example the 200 offense number for SmartCOP Public Safety SPS assigned in the year 2008 would be SPSO80FF000200 If the agency has selected to include the first offense number assigned to the call in the Additional Info field and the field is blank the offense number is added in the Additional Info field Use CAD Configuration to set this option Using Multiple Call Views SmartCAD allows an agency to view multiple call records If multiple call view functionality is enabled in CAD Configuration select Incident Windows to view multiple call records in CAD The maximum number of call record windows that may be open at one time is defined in CAD Configuration Opening Multiple Calls 1 From the main CAD window use the arrow keys to select the call record you wish to view 2 Press Enter to open the call 3 Click the Minimize button to minimize th
115. CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2 10 CAD Configuration Web Services Unit Settings Call Settings Radio Log Settings Special Data Collection Y General Functionality Agency Types Log Settings Mapping Geo Validation Geo Configuration Web Services CIC Web Service http dhsmy met cic rest Open Config Web Service http dhsmv update Config Open Messaging Web Service http dhsmy update messaging Open Switch Web Service http dhsmy update switch rest Open CO Close This tab is used to configure the location of SmartCAD s web services 1 On the Master Settings menu click Primary Functionality Configuration Once the window comes up click on the Web Services tab 2 The CIC Web Service must be configured for CIC queries to be initiated from SmartCAD 3 The Config Web Service must be configured to allow saving of custom configurations 4 The Messaging Web Service must be enabled for CAD messaging to function 5 The Switch Web Service must be enabled for MCT integration 6 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes After initial configuration these settings should not be changed without contacting CTS CAD Configuration Uni
116. CIDENT W INJ When finished press Esc to exit the call and return to the main CAD window 3 98 a SmartCAD Y Notes regarding duplicate calls can be used to move from the current call to the duplicate call by double clicking the note record Note records that provide this call link are displayed in blue Y If the COPY alert does not appear on the call record click the D icon in the bottom right hand corner to create a duplicate call Y Duplicate complaint types are entered in the CAD Configuration module Entering DUP on the command line will also create a duplicate call Linking Call Records Link Current Call to Other Calls SmartCAD allows users to link the current call record to other active calls or historical calls as needed 1 From the main CAD window use the arrow keys to scroll to the call that requires a link press Enter Click the Link This Call to Other Calls icon in the lower right hand corner of the call record The linked incidents list appears To link this call to another active call press Alt U To link this call to an archived call press Alt H To link a specific incident number press Alt I Type the incident number and press Enter The Select Call to Link window lists available calls The list may be filtered as needed to locate the correct call When the correct call is located press Alt L to link it to the current incident The incident that was just linked
117. CTS America SmartCAD Version 9 5 User Manual Printed November 10 2014 Revision History Version 9 4 e Manual rebuilt in full Version 9 5 e SmartCAD Introduction Chapter 1 version applicability updated to 9 5 Tenets have not changed e CAD Configuration Chapter 2 version applicability updated to 9 5 o Added unit alias and backfill unit assignment to Unit Settings tab information o Added Unit Aliases section e SmartCAD Chapter 3 version applicability updated to 9 5 o Moved call suspension process from Managing Units to Managing CAD Incidents o Rearranged Managing Units to a more logical process flow o Added Managing Unit Groups section to Managing Units o Added unit alias option to Placing a Unit On Duty process America Chapter 1 SmartCAD Introduction Version 9 5 User Manual Printed September 24 2014 Confidential and Proprietary Information COPYRIGHT AND TRADEMARK NOTICES Copyright O 2007 2014 CTS America 180 N Palafox Street Pensacola FL 32502 All rights reserved All Rights Reserved All CTS America product names are registered trademarks The names of actual companies and other products mentioned herein may be the trademark or registered trademark of their respective owners Disclaimers The information contained in this document is the proprietary and exclusive property of CTS America except as otherwise indicated No part of this document in wh
118. Cards A Adee el ea dae eta 201 Statie AA dea tion caer cones manasa tal ee hts ote ooo a panera eee alba EE EEES 202 iii x SmartCAD About SmartCAD SmartCAD allows comprehensive tracking of all calls for law enforcement fire and emergency medical units as well as the status of assigned and unassigned units Calls are color coded to reflect priority level and status Updates to calls are posted instantly and are available to all users Agency administrators supervisors and users accessing CAD have the ability to customize their view For example users may choose to limit their view to monitor calls in their own and adjacent zones while supervisors or administrators may want to monitor the entire district Any changes made to a call are immediately visible to each user logged into the system Changes are event driven meaning users do not have to refresh the data or request an update Communications and Patrol Supervisors can quickly assess the status of all units and calls and manage resources appropriately Event driven CAD also drives the SmartMCT allowing users to view immediate changes made to calls SmartCAD is made up of the following modules e SmartCAD The SmartCAD module tracks all calls for law enforcement fire and emergency medical units e SmartCAD Configuration SmartCAD Configuration is used to configure the agency s master settings geographic information call settings and unit settings Your agency s Comm
119. D Y Information about the unit the apparatus is based on can only be changed in Employee Master after the unit is taken off duty Y Persons included in the apparatus are not discriminated by agency Indicating Units are En Route 1 Units can be placed en route from the main CAD window or while viewing the call record From the main CAD window select the call To place a unit en route to the scene press F3 Enter the unit number to be placed en route and press Enter This unit will be the primary unit on the call The unit number agency abbreviation and unit role appear on the call as the primary unit The timer is reset for the call and the unit The en route time on the call record reflects when the unit was placed en route The unit assignment window remains open after assigning the first unit so backup units can be easily placed en route to the call To do so enter the unit s of the backup and press Enter Press Esc to close the window You can also put a unit en route by entering T51 or E and the unit number at the command For example type E 100 to put unit 100 en route to the currently selected call Type T51X and the unit number at the command prompt to place a unit en route without opening the en route window To view the times and status for each unit click the Clock icon on the Call record The incident number date time unit call number unit agency description and dispatcher for each unit status
120. E Rees 42 Reviewing the Unit Secondary Activity LO8 oooconinncocinocinoncccnoncccnnnnccnnnnnconncnonononononcnronnnncnnnos 43 Ending a Secondary ACHUVIY oisnean ia ese aaah EER ered tates 43 Ending a Secondary Activity and Beginning a New Activity eeeessssssreesrseresressrererrersesere 43 Ending a Secondary Activity When Mileage or Engine Hours are Required eee 44 Starting a New Secondary Activity using a Quick Key ooooococnncccconoccconaccnonancnnnncnonancncnnncnos 44 A EAEE E AEE 45 Sending Messages to CAD Workstations dida 45 Sending Messages to Units SmartChat src dar rain Iran ainda 46 Chat Individual Conversations c ccccccccccccssssssscecesececeesessaccececeesesessssesececceseeesensaaeeeseceens 46 Broadcast Agency Messages di 47 MECA MO a e 48 Creating an ICM cdi adds 48 Viene the ICM Archives Sein a e a A eae ae eon eR ENE E 49 EE veces Gab cus catncaes secu cusp nena aoseeoh oxyp ca nugavoncon Cotto roso ASES uto sovas SoN RESE crus edicakcinns 50 Placing a Unit on Di ula 50 Placing Multiple Units on DU A E ES 32 Placing a Vehicle A pparatus on DU Visio idin 53 Managing Unit Groups dio 54 111 111 Table of Contents Making a Unit Available Tor Service uescconaiiicionasas consista crac clara tegecaaasotsedes assdentacastacs 54 Available Out of Quatre 54 AValable aTi ts Ged gis tate cee slagere Sey able e ae erie iets aS a Masse belataadtantads Grabeel 55 Indicating Multiple Units are Available
121. EMPTED CHILD ABUSE NEGLECT ABUSE CHILD INF 3 931 122 INFORMATION CHILD ABUSE NEGLECT aura S115 6 6 aaa a IRE EEAEE EEES EE v Y v Y v Y v v v O lt Use the character for End Of String masking Use the _ for a single character mask Complaint Type Status Priority Law Public View l 7 Fire Crash Data k Ki uik Key EMS TSDR Data Description Alarmable Non CAD Clear Filter Current Sort Order Select Eme sonra Caren Se Find F5 Cancel Escape 3 8 SmartCAD Keyboard Shortcuts and Menu Options In addition to commands and menu options SmartCAD includes a button bar for simple call creation Press the Spacebar while viewing the main CAD window to access the button bar Click the appropriate button as needed For example to create a call click the New Call button To view a list of all user defined commands type COMMAND on the command line To do this press this key enter this command or use the mouse to click here Workstation Settings Options Monitor all geographic AIt A AA View Show All Areas areas Hide or view calls that View Call Screen Settings Show are holding eel ue Holding Calls Hide or view Inter CAD Alt I
122. Employee Master File for that unit 3 76 SmartCAD Changing a Dispatch Location The dispatch location of an incident may be changed based upon the unit s AVL position 1 Type UCA and the unit number at the command prompt and press Enter 2 The Update Dispatch Location window appears Select the applicable option Update the dispatch location to the address validated by the AVL Lat Long Keep the current address and update Lat Long coordinates only Type a manual description in the address line and update the Lat Long Coordinates cic Oo Y A unit s status must be on scene before these options are available v This option can also be used by clicking the unit appearing on the map within an incident call record or from the main Unit Status window Checking on a Unit 1 If the unit check timer expires before the unit checks in the unit will be highlighted on the unit listing of the main CAD window This alerts dispatchers to call the unit 2 Contact the unit to make sure they are 10 4 and learn their current location 3 To enter the unit s current location type SLL the unit number and the location at the Command line and then press Enter For example to indicate that unit 100 is at Fifth and Main type SLL 100 FIFTH amp MAIN 4 To reset the check timer type T4 and the unit number at the Command line and press Enter For example to reset the check timer for unit 100 type T4 100 5 To
123. Enable Chat Enable Mail Grid Refresh Offset in seconds bel Save amp Close e CY Close 1 On the Master Settings menu click Primary Functionality Configuration The General Functionality tab is selected by default 2 Place a check beside Allow Deletions of Records in CAD if users with Full Access FA rights should be able to delete records in Smart CAD Delete options include communications logs subject records notes medical instructions address book records etc If this box is not checked Delete buttons will not appear in CAD regardless of permissions in Employee Master 3 Place a check beside Allow All Users to Save Personal Desktop Settings to allow users to save any customized settings for their personal desktop 4 Place a check beside Disable Notes Editing to prevent modification of notes that have been added in CAD 5 Place a check beside Enable Local State NCIC Inquires to allow authorized users to query state and national criminal information databases from within SmartCAD 2 4 10 11 12 13 14 15 CAD Configuration Place a check beside Enable 911 ANI ALI Feed to Workstations if the agency as a whole will be using the 911 feed As indicated in the parenthetical note this option can be turned off for individual workstations Place a check beside Enable Updating Vehicle Vessel Record From Tow Log Record to allow vehicle or vessel records to be updated from the t
124. Enter To remove the unit from a specific call select the call and press Delete To remove the unit from all calls press Ctrl Delete 3 When finished reviewing the unit queue press Esc to close it Call Queue 1 To review the queue for a specific call use the mouse or the Up arrown and Down arrow to select the call Type QL at the Command line and press Enter To remove a unit from the call select the unit and press Delete To remove all units from the call press Ctrl Delete When finished reviewing the unit queue press Esc to close it Y When a unit is taken off duty they are removed from all call queues A unit can also be removed from a queue using the QX command When a unit is moved to a different call the unit can be queued to return to the previous call they were on When prompted to action on the original call the unit was assigned to click Queue Them 3 65 SmartCAD Secondary Activity Depending on agency protocol and user permission the user will have the following functionality Activity Required The On Duty unit must always have an active Secondary Activity assignment through out the Tour of Duty O The user will be prompted to begin the first Secondary Activity during the On Duty process in the SmartMCT CAD menu The user will be required to begin subsequent Secondary Activities when they attempt to close an active Secondary Activity Allow Concurrent Acti
125. FIRE EMS 3 50 7 10 11 12 13 14 SmartCAD If the station assignment has been configured in Employee Master it will display in the Station Assignment field when the call number is entered If this field is blank use the drop down list to select the station assignment Enter a new radio assignment and vehicle number as needed Choose a Unit Group from the drop down menu Refer to Managing Unit Groups for more information about this feature The Secondary Activity default is configured in CAD Configuration Secondary activities can track time mileage and activity of units while in service in CAD for the purpose of tracking all activity during a specific task i e special detail off duty assignments off road marine duty etc If the secondary activity needs to be changed use the drop down list to make the change or enter the Quick Key previously assigned If the secondary activity is changed to an off duty detail enter the address place landmark of the assignment along with the mileage All officer activity occurring during the use of a secondary activity will be associated with the off duty employment Enter the shift ending date time for this unit The default shift end is 10 hours from the current time Press Ctrl Enter to put the unit on duty A message in the Activity panel indicates the unit has been placed on duty The unit is displayed in the assigned area and color coded to indicate the
126. Fire Dispatch is added to the call The same quick keys are available for both call notes and call administrative notes lis 2 3 4 On the Call Settings menu click Call Note Quick Key Configuration Click Add to create quick keys for call notes Enter a unique Quick Key for this note Inthe Description field enter the note that will be entered on a call record when this quick key is entered Click Save to save the record Click Close when the list is complete 2 70 CAD Configuration Unit Log Timestamps Types Configuration Use this option to set up quick keys for specialized timestamp types that are used in SmartCAD to document special circumstances l 2 3 4 5 6 On the Call Settings menu click Unit Log Timestamps Types Configuration Click Add to create quick keys for call activity log specialized timestamps Enter a unique Quick Key for this timestamp In the Description field enter the call activity description that will be entered on a call record when this quick key is entered Click Save to save the record Click Close when your list is complete Demographic Data Collection Configurations These codes are used to record specific information relating to traffic stops subject details reason for the stop actions taken whether or not a search was made and results of the search When a call incident record is marked as a traffic stop a special disposition code window appe
127. Focused and Call Data Focused Editing Use the Unit Colors and Check Timers section to set colors for each of the unit statuses The unit s number will appear in the Normal color if it is not selected and the Higlighted color when selected The following unit statuses can be configured a Busy Not Available b Out of Service c In Service Available d Available Out of Quarters e Available On scene f Dispatched on Call g Enroute on Call On scene on Call i Transporting j On scene at Delivery Location k Available Delayed Response l Available in Quarters m Available at Destination Unit Comment Color is a brief field for information about a unit K9 AIR MARINE Select the desired color from the drop down provided The color settings for GEO Area Headers apply to the headings in the Units pane of SmartCAD Options to be set include the Background Geo Type District Zone etc and Geo Area the name of each District Zone etc These can be modified as needed 2 21 CAD Configuration 10 The Unit BackStops setting is used to visually indicate the beginning and end of the unit listing when it scrolling through data that cannot all fit on the screen at once 11 The Command Line text and background can also be chosen from the drop down lists 12 Select Call Timer Text and Background colors from the drop downs provided Call Hold timers appear in the colors selected here 13 Click Save to save your setti
128. IN MAP or y Show or hide the map n a MAPVIEW Lookup Mapping Show Hide Map Center Map on Dispatch ai MAPD Location i Center Map on Occurrence Location wa MAPS Center the map on a MCI Lookup Mapping Center on current incident L Incident Show the closest Lookup Mapping Show Closest hydrants to a call wn PED Hydrants Show the closest units to a MSU Lookup Mapping Show Closest a call Units Change the global Lookup Mapping Set Global extents of the map wa ee Extents Return the map to default 7 MGE Lookup Mapping Show Global extents 7 Extents Return the map to default Lookup Mapping Show workstation extents ie Workstation Extents Change the workstation wh MSWE Lookup Mapping Set Workstation extents Extents Validate address amp Lookup Mapping Show Address center on map og DUVAL Validation Center on Map Pan North on the map n a MPN Lookup Mapping Step Pan North Pan South on the map n a MPS Lookup Mapping Step Pan South Pan East on the map n a MPE Lookup Mapping Step Pan East Pan West on the map n a MPW Lookup Mapping Step Pan West Zoom in on the map n a MZI Lookup Mapping Step Zoom In Zoom out on the map n a MZO Lookup Mapping Step Zoom Out a nae n a MCR Lookup Mapping Clear Last Route Center the map on the ah MCU Right click and select Center on Unit Map dl a n a MFU Right click and select Follow Unit Stop following the unit Right click and select Stop on the map ue Map Following Unit Route the unit to the n a MRU Right click and select
129. If Agency protocol requires active units to always have an active Secondary Activity the Dispatcher will not be permitted to complete the Set Unit On Duty form without a valid Activity Group Type and Activity Type set If the Activity type requires mileage the Dispatcher will be required to enter a starting mileage when completing the Set Unit On Duty form If the Agency has set an Activity Default for the unit s Primary Unit Assignment group the default information will auto populate for Activity Group amp Activity Type 3 67 SmartCAD Secondary Activity Tracking Log SmartCAD users can modify end and begin new Secondary Activities through out the Tour of Duty for any active Unit from the Secondary Activity menu This tracking log will display all active and closed Activities for the specific Unit for the current Tour of Duty Enter the command UAL with the unit number ex UAL 1175 in the Command line and press Enter to open the Secondary Unit Activity Tracking Log for that unit re CAD Unit Secondary Activity Tracking Log Ea Call Assignment Comment Agency Description 1175 2 AUX seso _ TEST QA Activity Group Activity Start Date Time End Date Time Activity Location a 5 Add Interstate Patrol Auxilliary Patrol 04 09 2014 09 22 SR8 MM26 Es Delete View FA ta 223 End Add N re Close Show 8 All O Active O Closed J Z gt Secondary Activity
130. In Out Logging In 1 Double click the CAD Configuration icon on your desktop If there is not shortcut contact an agency IT representative to have one created 2 Enter the user name and password 3 Place a check beside Change Password after login if such is desired a The user will be prompted to enter and confirm the new password b Once the new password has been entered twice press Enter or click OK 4 Press Enter Logging Out Clicking on the File menu and selecting Exit pressing Alt X or closing the CAD Configuration window will automatically log out the current user CAD Configuration Master Settings Enabling options in Master Settings reflects how the agency will use Smart CAD For example the agency may only handle calls for law enforcement not fire or EMS If that scenario applies administrators can disable the fire and EMS run cards and options in Primary Functionality Configuration allowing dispatchers to focus solely on law enforcement In another scenario administrators can enable the 911 ANI ALI Feed to Workstations potentially providing the 911 feed to all CAD users The 911 Fee can then be disabled on individual workstations in the 911 Feed Configuration of Workstation Configuration These types of decisions are made by agency administrators The following Master Settings menu options are covered in this chapter Master Settings Geo GIS Call Setting Primary Functionality Configuration C
131. N v Assigned Calls 6 HE y y 20 S Dispatched on Cal Y y MN y Unit BackStops Susp HE MN y Enroute on Call A Y v a Cisa v y On Scene On Call HN v a y Split Cad Call Screen Colors Transporting v MN Command Line Holding Assig Call Data Non Focused OnScene 3 Delivery Location EJ v Text ned Calls m Y pa Available Delayed Response MN E Call Data FocusedE diting Avalide ln Queres gt B y cor TEXT Available At Destination M HJ ale aly air aly aly la Sapu Ul ENBA BackGround v Call Timer Text a Background a THIS IS A PRIORITY ONE CALL THIS IS A PRIORITY ONE CALL HIGHLIGHTED THIS IS A PRIORITY 2 CALL THIS IS A PRIORITY 2 CALL HIGHLIGHTED THIS IS A PRIORITY 3 CALL THIS IS A PRIORITY 3 HIGHLIGHTED THIS IS A PRIORITY 4 CALL THIS IS A PRIORITY 4 CALL HIGHLIGHTED F100 THIS IS A PRIORITY 5 CALL F101 THIS IS A PRIORITY 5 CALL HIGHLIGHTED 100 THIS IS A PRIORITY 6 CALL 101 THIS IS A PRIORITY 6 CALL HIGHLIGHTED THIS IS A SUSPENDED CALL THIS IS A SUSPENDED CALL HIGHLIGHTED HE B G100 ENR G101 ENROUT H100 ONSCEN K100 DELAYED H101 ONSCEN K101 DELAYED 1100 TRANS L100 IN QTRS F101 DISP 1101 TRANS 1404 IN QTRS COMMAND THIS IS THE COMMAND LINE 1 On the Master Settings menu click Color Configurations 2 Click Add to create a new color scheme from scratch Type the color scheme name and description and press Enter Alternately a new
132. Note Quick Key Configuration Unit Log Timestamp Types Configuration Demographic Data Collection Configurations Log Message Type Configuration Radio Log Types ICM Inter Cad Messaging Types Medical Instructions Configuration Standard Operating Procedures Configuration Subject Configurations Quick Calls Configuration Vessel Stop Configuration Vehicle Configurations Wrecker Configuration UCR Codes Hydrant Configuration Domicile Configuration Cause of Fire Configuration Call Complaint Types The complaint types are used to assign a brief description of a CAD incident Call Complaint Types Invalid Call Complaint Types Quick Incident Complaint Types Call Complaint Status Types Watch Order Complaint Type When searching through historical records in SmartCAD the information can be filtered according to the complaint type so only that information is seen Complaint Groups Call complaint groups allow users to manage complaint types by grouping them in a logical manner Once complaint groups are added Complaint Nature Types can be assigned to a group 1 On the Call Settings menu highlight Call Complaint Nature Configurations then click Call Complaint Types 2 58 CAD Configuration Click Add appearing on the top portion of the window beside Call Complaint Groups to create new complaint groups Enter the name in the Complaint Group field i e Alarm Medical Citizen Contact etc Click OK
133. PCO PEUN utot View prior calls with dispatch location matching occurrence n a PXO PXO button location View a trespass warning for a TWO TWO button the occurrence location 3 93 SmartCAD To do this press tls enter this or use the mouse to click here key command View a watch order for the EA woo WOO button occurrence location View medical instructions n a MED MED button View standard operating n a SOP SOP button procedures Add a note to a call n a NA Right click and select Add Note Add extensive notes to a call n a NO n a Add administrative notes n a AN n a Edit a call note n a NE Right click and select Edit Note e eae Ctrl F2 VC VC button vehicle View a history of prior calls Ctrl F3 VP VP button for a vehicle View a tow log for a vehicle Ctrl F4 VT VT button View a BOLO record Ctrl F1 VB VB button View a tow log for a vessel Ctrl F4 BT n a VW ay OF EGE ae Ctrl F3 BP Vessel Prior button for a vessel View a Law Run Card n a LRUN LRUN button View a Fire Run Card n a FRUN FRUN button View an EMS Run Card n a ERUN ERUN button Create a BOLO record using die CBOLO Right click and select Create BOLO data from the call record from call Creag Traon Ire ord Right click and select Create using data from the current n a CCN call Caution Note from call Create an offense number F8 OFF Right click and select Assign report for a call Report O
134. Print The Print Preview window displays the report Click the Print icon to print the report 7 To enter a vehicle record not associated with a call record click Add or press Insert Enter the vehicle information and press Enter to move from field to field Use the ellipsis to search for the Vehicle Type Double click the item to add it to the record Repeat for the Vehicle Activity and if necessary the Crash Type Enter any notes about this vehicle 8 If applicable enter information about the vehicle tow or vehicle abandonment 9 When finished press Esc to save the record 10 When finished reviewing Vehicle History press Ese to return to the main CAD window Y Vehicle records can also be sorted by right clicking the Sort button and selecting the sort order to be applied Y To create a Tow Log for a repossessed vehicle open the vehicle record and click Create Tow Y Vehicle History records should be filtered before sorting or searching to ensure the correct records are being viewed Apply filters based on the information available For example if a specific vehicle is being sought enter the Tag number and click Filter To remove the filter click Clear Filter Y If Abandonment information is entered in error click Remove Abandoned Info to remove it from the record Y Appropriate access rights must be given in Employee Master to add change view and delete records Y Records can also be sorte
135. REE Right click and select Edit Real call Estate record Edit the current transport n a TRE Right click and select Edit Transport View the current transport Alt T TRV A Transport Delete the current transport n a TRD n a 3 92 SmartCAD To do this pres this enter this or use the mouse to click here key command Right click the subject panel of the eran adress OMe ENTER wa Canade window and select J Validate Right click the subject panel of the a address ENTER wa _ Call incident window and select J Validate Right click the subject panel of the a he addiss n a MSR Call Incident window and select l Center on Map Center the map on the Right click the subject panel of the business address of the call n a MSB Call Incident window and select subject Center on Map Query subject s driver license n a QDL n a Query vehicle VIN n a QVIN n a View directions to a location n a DIR DIR button View caution notes on a call n a CN CN button heed a calls for dispatch ai PC PC button View prior calls with occurrence location matching n a PX PX button dispatch location View trespass warnings for the dispatch location u TW Te ation ple A order for a ae wo WO button a watch order from an a cwo i Create an incident from a watch order me no Wa oa es ae n a DIRO DIRO button View caution notes for the occurrence location ee au Sues View a prior calls for the occurrence location na
136. Reyiewing PIACES e e e die 161 A O eS 162 Running CIC Queries wicsssssessosevsssvssnesnsvssnosesssneevencsesvnveseseteseenavevssseseuncesueues sesunsovecesusvessserteveeonets 165 Runmiine CAC Queries seca das isle A t 165 Submitting QU cin 165 Using the Command Lime aiii ii aid asirio laicidad 165 Running Driver License Qui A A eee 166 ByN ao do 166 BIN A A i n 167 iii viii Table of Contents Running Vehicle Queries visi n dida sageaassausd ca E AEE R SIES 167 Tag Number Ing ity iesene O NN 167 VIN MAU giotar Se hes a a a e tude a sons bate a alet eais 168 Tag Decal Inquiry onciau nnu nnna a a a a AA EA E O E 169 Ruina Vessel Queries 23h enen n e A lalo e es 170 By Registradas 170 BS MID NUDO os 170 Running Property Queries viii 171 St lem A nase acta cate NT a a Neila ea 171 A eins aa Saal Mat E dng eth te dc Dn lk ch Mera eE TESS 172 Reviewing CIC Transactions i 172 TA IR AA coun ssesecce ys tadevasssckencoseseesvonssceqend eden oe eS 174 Reviewing Cal Histor AA O S 174 Editing Archived Call Records ayes aes ee Basha ee sea ade ade NOA 175 Adding Calls to Call History stoner casados inn cadetaoedgavasvenaatoaneddaantees 178 Printime Archived Calls A A A A dale malas enviate 178 Redacting Archived Call Information yscscceccccssszescascasnyseseseshovaasaseenseeo en sde es indiana 179 inking Archived Call Records is 179 Reactivating Closed Call ui ia 180 Export Calls iia 181 Reviewing 911 Feed AS o oi Sad 181 Rev
137. Route Unit selected call to Selected Call 3 17 SmartCAD To do this press this cutee mi or use the mouse to click here key command pee eee Right click and select Get distance of a unit from n a MUD Distance from Selected Incident the selected call Refresh map F5 MREF Lookup Mapping Refresh Map Mapping Options from Map View Retama F5 MREF Right click and select Refresh Map Right click and select Create Create an incident at the E EE ae AIt C n a Incident at this point or A ee Edit Mode Incident Add Create a road closure at Right click and select Create Road the selected point on the Alt B n a Closure at this point or map Edit Mode Road Closure Add Show the closest unit to Right click and select Show n a n a f call Closest Unit Show the call list on the Right click and select Show Call n a n a map List Show the unit list on the Right click and select Show Unit n a n a map List Change the zoom level Right click and select Zoom Level on the map lee We or Edit Mode Zoom Right click and select Start Route Plot a route on the map Alt R n a or Edit Mode Route Follow a vehicle Alt F n a SON Vehicle Change the map Alt L oh File Map Settings Layer configuration settings Configuration Select a point on the map Alt S n a Edit Mode Select Begin panning Alt P n a Edit Mode Pan Close the menu Esc n a Right click and select Cance
138. Shift Page Down to scroll to a specific unit Viewing Unit Hints Unit details can also be seen by holding the mouse cursor over a unit Details include the unit s name unit assignment current role assigned station and current status last location If the unit is on a call the call number status complaint type and priority are also displayed Select View Hide Unit Details to disable this option A check mark indicates this option is disabled Agency acronyms are displayed with the unit call number and note On the View menu point to Unit Screen Settings and then click Hide Unit Agency Name to disable this option A check mark indicates this option is disabled 3 28 SmartCAD Sorting Units The unit list can be sorted by assignment and call number agency and call number call number and agency or comment and call number Right click anywhere in the unit list to view and select sort options Note If a unit number is right clicked the unit shortcut menu will appear Hiding the Unit List To hide the unit list press Alt U or enter HUS in the Command line To view the unit list again press Alt U or enter SUS in the Command line Shortcut Menus Right click a unit to view shortcut menu options including View Unit Information Dispatch Unit Put Unit Enroute Put Unit Onscene Queue Unit Reset Unit Check Timer Check Last Location Send Message Mapping and others Monitoring the Radio Log The radio log appear
139. SmartCAD 2 CAD searches the calls until the unit assignment is located That call is then highlighted Press Enter to view the call Y This option is only available from the main CAD window You can also view the unit s current assignment by typing the unit number without entering a command For example type 100 and press Enter The current assignment is highlighted Viewing Units On Duty by Attribute 1 Enter UBA at the Command line and press Enter to view units currently on duty with special attributes The Select Attribute window appears Select an attribute and press Enter 2 The Units by Attribute window appears listing all on duty units that have been assigned the selected attribute If no units are on duty with the selected attribute the dispatcher can click Show EmpMast to display a list of off duty units with the selected attribute To return to the on duty list click Show CADUnit The button toggles between Show EmpMast and Show CADUnit 3 Press Esc twice to return to the main CAD window Viewing On Duty Personnel Information 1 Information about on duty personnel can be viewed by typing PERS at the command prompt and pressing Enter The Personnel window appears Click the Units On Duty tab to view information about each person on duty 2 Click the Apparatuses tab to view information about each on duty apparatus Information listed includes call number description district station number of people
140. Sub Geo Area To Display Workstation ID 911 Feed ID Location 911 Feed Vi Law Workstation Un Callview Screen DBA 07 CAD911 Y Fire Workstation LAW Description v EMS Workstation NO MAPPING Y General Functionality Call amp Unit Monitor Filtering Radio Log Settings Startup Settings Mapping Display Settings Special Interfaces Agencies to Monitor for this Workstation GEO Areas to Monitor for this Workstation Agency Primary A District Default Description NAVARRE OUT OF COUNTY GULF BREEZE PACE MILTON JAY GULF BREEZE CITY K9 UNIT ADMINISTRATIVE INVESTIGATIONS v y Set Selected Agency As Primary Pg Modify Area List ff Set Selected Area as Default E3 Create New Template From Settings E Load Settings from Template bal Save amp Close mu Close This tab is used to set the agencies and geographic areas to be monitored on this workstation 1 On the Master Settings menu click Workstation Configuration 2 Double click on an existing workstation or highlight it and click Edit or press Enter to open it 3 Click on the Call amp Unit Monitor Filtering tab 4 Click Modify Agency List to select the agencies to be monitored and dispatched from this workstation The Select Agencies window opens a Check the agency or agencies that should be monitored b Scroll to the agency to be monitored and press the Spacebar to select Alternately
141. The End Date Time defaults to the current date and time Modify the information as needed Click Close when finished Ending a Secondary Activity and Beginning a New Activity If mileage or engine hours are not required a new secondary unit activity can be created immediately after ending another 1 Type UAL unit number at the Command line to view all the unit s activities press Enter The unit number must be specified The CAD Unit Secondary Activity Tracking Log opens and displays the unit s secondary activities 3 43 3 4 SmartCAD Highlight the activity and click End Add New The End Date Time defaults to the current date and time Modify the information as needed The CAD Unit Secondary Activity Record opens for entry of the new activity Click Save amp Close when you are finished Ending a Secondary Activity When Mileage or Engine Hours are Required If mileage or engine hours are required before an activity is ended you must open the record in order to enter the required information 1 3 4 5 Type UAL unit number at the Command line and press Enter to view all the unit s activities The unit number must be specified The CAD Unit Secondary Activity Tracking Log opens and displays the unit s secondary activities Double click on the desired activity or highlight the activity to end and click View to open the record Click End Select the correct date and time for the end of the a
142. The group is added and appears in the Complaint Group Code list Call Complaint Types can now be assigned to this group After creating Call Complaint Groups and assigning complaint types to a group only those complaint types belonging to a group will display Place a check beside Show All to display all complaint types regardless of whether they belong to a group or not General Configuration A call complaint type is the original complaint or nature of the call Complaint types are also viewed by users in the field who need precise information If needed a list of complaint types can be printed for reference 1 On the Call Settings menu highlight Call Complaint Nature Configurations then click Call Complaint Types Click Add on the bottom to create complaint codes On the General Configuration tab enter the Complaint Type Complaint types should be easy to understand and very specific For example Assist EMS is more specific than Assist Agency Use the drop down list to assign this complaint type to a Complaint Group 1f the agency uses Call Complaint Groups If a quick key is desired for this complaint type enter it in the Quick Key field When this quick key is entered in SmartCAD this complaint is automatically added to the call saving time Enter a Description of this complaint type Assign the Priority for this type of complaint Priorities range from 1 to 6 with 1 as the highest priority Sel
143. These terms will be used to aid in configuring streets assign dispatch areas to CAD workstations and create run cards They are also used to assign dispatch areas to employees and units in Employee Master 1 On the Geo GIS menu click Geo Area Nomenclature Configuration 2 Enter the name for each part of the agency s geographic designations Primary Geo Area Geo Sub 1 for Law Fire and EMS Geo Sub 2 for Law Fire and EMS and Geo Sub 3 for Law Fire and EMS 2 55 3 4 CAD Configuration In the example above Zone is the Primary GEO Area District is Geo Sub 1 and Grid is the Geo Sub 2 Name the geographic areas for law enforcement fire and EMS Click Save amp Close when finished Click Cancel to abandon changes Geo Views Configuration Use this option to create and assign geo view filters for MCT CAD users The call and unit information will be filtered by the agency and geographic areas selected before it is sent to the user 1 2 3 4 5 On the Geo GIS menu click Geo Views Configuration Click Add GEO View Enter the Template ID Enter a Description for this view On the Default District to Monitor panel select a geographic viewing area from the drop down list and click Add to add the primary geo area to the default viewing list Add as many geographic areas as necessary Select a GEO viewing area and click Set Primary Area to designate that area as the primary area to monitor
144. Tracking Log From this screen the user can highlight an activity from the list and select from the following options e Add Activity This option allows the user to begin a new Secondary Activity o This option will not be available for Agencies not configured to Allow Concurrent activities e Delete Selected Activity This option will allow the user with the appropriate access level to delete the selected Secondary Activity e View Selected Activity This option will allow the user to view and modify the selected Secondary Activity details amp Activity Counts e End Selected Activity This option will allow the user to end the selected Secondary Activity without adding a subsequent Activity o This option will not be available for Agencies configured to Require Activity they will be required to use End Add New 3 68 SmartCAD e End Add New Selected Activity This option will allow the user to end the selected Secondary Activity and immediately begin a new Secondary Activity e Close This option closes the Secondary Activity Tracking Log screen The Dispatcher also has the ability to filter the Secondary Activity Tracking Log by e All e Active e Closed Add Activity a CAD Unit Secondary Activity Record EJ a CAD Unit Secondary Activity Record x J ww bed gt AN es kd gt gt RA ow Hz a o bi Bros CAD Unit Secondary Activity CAD Unit Secondary Activity Record Requiring Vehic
145. UTE on Current Call Put Unit ONSCENE Queue Unit Set Unit Transporting Status Change Unit s ONSCENE Status Change Unit s AVAILABILITY Status RC RELINQUISH Unit From Call They Are On Unit Timers LL Display Last Unit Location CUA Change Unit s ASSIGNMENT COMMENT Send Message To Unit Create New Call For Unit CUR Change Current Unit Role CDR Change Default Unit Role ULOG View Activity Log For Unit ATR Edit Unit s Attributes XD Put Unit Off Duty UCA Update Dispatch Location From AVL Mapping Cancel and Close Menu 3 InterCAD Messages ICM appear in the box to the right 3 5 SmartCAD 911 Pane NE ee esa nse tr 1of1 gt View Al Pending The 911 pane appears when there is information in the 911 queue Information relating to incoming 911 calls appears below the unit pane Call Incident Details Screen CALL IS CLOSED ED CALLS O OCCURRENCE LOC WARO PCO PXOJTWOJCNO WOO DIRO Wrecke Address Place Landmark Apt Lot help istri Address Place Landmark Apt Lot_ help District 5755 EAST MILTON RD l LA LAW SANTA ROSA COUNTY SHERIFFS OFFICE l I Cnty ILe Grid Latitude Longitude Latitude Longitude FIRE 30 64170 _ 86 97372 5 E _0 00000 0 0000 County State Zip __ National Grid Cit _ State Zip National Grid SANTA ROSA _ FL 32583 IL I o m Complaint Na
146. View Calls with Law Enforcement Complaint Types Y Y Y Y Y Y Y Y Y View Calls with Fire Department Complaint Types View Calls with EMS Complaint Types View Calls with Non CAD Complaint Types Enable Law Run Cards Enable Fire Run Cards _ Enable EMS Run Cards Enable Button Bar Show Map E3 Create New Template From Settings E3 Load Settings from Template kal Save amp Close CF Close This tab is used to select default display options for this workstation If needed the information displayed on the main CAD window can be changed by the dispatcher from within CAD 1 On the Master Settings menu click Workstation Configuration 2 Double click on an existing workstation or highlight it and click Edit or press Enter to open it 3 Click on the Startup Settings tab 4 The first few options relate to the status of calls on the view screen a To view holding calls at this workstation place a check beside Show Holding Calls 2 35 CAD Configuration To view working calls at this workstation place a check beside Show Working Calls To view suspended calls at this workstation place a check beside Show Suspended Calls To view closed calls at this workstation place a check beside Show Closed Calls 5 The next few options relate to what data panes will populate by default and the monitored areas therein a b c d To view ca
147. a SmartCAD To edit a record use the filter options to locate the record to be edited Press Enter to open the record Complete the unit information by entering the call number role AVL latitude longitude coordinates and mileage Complete the Log Entry information by entering the activity status description incident number dispatcher note secondary status and location Click Close or press Esc to close the record and return to the Unit Status Change Log list Y Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Reviewing the Unit Secondary Activity Log If enabled in CAD Configuration the unit secondary activity log allows an agency to assign secondary activities for units when they are brought on duty The Unit Activity Log can be updated or new activities added from the Command line Users must have the proper permissions in the Employee Master in order to add edit delete or view log records Ending a Secondary Activity A secondary activity that does not require mileage or engine hours to be entered can be ended from the main window 1 3 Type UAL unit number at the Command line and press Enter to view all the unit s activities The unit number must be specified The CAD Unit Secondary Activity Tracking Log opens and displays the unit s secondary activities Highlight the activity to end and click End
148. a 911 call If the Enable multi agency function for T B QT and QB calls option is enabled in CAD Configuration then the user will have the choice to select the agency used to generate the incident number when shipping a T B QT or QB incident When no choice is made the default agency is used Using Multi Agency Dispatch with 911 and Quick Calls If the Enable multi agency function for 911 calls option is checked in CAD Configuration the user will have the option to select the agency used to generate the incident number when shipping an incident created from a 911 call If the Enable multi agency function for T B QT and QB 3 126 SmartCAD calls option is checked in CAD Configuration then the user will have the option to select the agency used to generate the incident number when shipping a T B QT or QB incidents 1 When a 911 call comes in and the call taker answers the phone the call immediately appears in the 911 panel of the Smart CAD main window Enter 911 at the Command line and press Enter to create an incident If the caller is using a Phase II compliant wireless phone the latitude and longitude coordinates are displayed and used to determine the address of the caller The Incident screen appears with the 911 information name address phone number and Lat Long coordinates The address is automatically validated and the geo areas are completed based on the address information Change the dispatch location as
149. a complainant is added to the call a subject record is automatically added for that complainant If the call is created from the 911 interface the caller information if available is added as the complainant 15 Enter the origin of the call Use the Spacebar to indicate if the complaint was a 911 call and if the complainant would like to be contacted Press Page Down to save complainant information 16 Enter supplemental information including subjects vehicles vessels property and real estate records as needed 17 To add notes to the call type N on the Command line followed by the note text and press Enter Once Enter is pressed the notes are visible to other CAD users 18 Press Esc twice to complete the call entry and place the call in the holding call queue Using Call Scheduler Creating Scheduled Calls Use the Call Scheduler to schedule calls in advance 1 e EMS patient transports funeral escorts special details etc A user can create a scheduled call at any time using the Lookup menu or a command line entry There are three methods to schedule calls create from an existing scheduled call create from an existing CAD call active or closed or create from scratch The instructions below detail creating a scheduled call from scratch with a command line entry 1 Enter SSC at the Command line and press Enter 2 The Scheduled Calls window appears listing all calls for service that have already been schedul
150. able of Contents Beginning Secondary ACtiVity viii irlanda sat eisi eti ea anedaatacastas 66 Secondary Activity Lacan LG os cae da 68 NO 69 Activity Col Sii linia 70 a O 71 Viewing Secondary Activity for the current Tour of Duty oooocccnnoccnocacioncnoncnancnonanonanonos 71 Viewing Secondary Activity for previous Tour of Duty ooooonocccoccnocccinancnoncnononanaconanonnnonns 72 Ending Secondary Activity sssini se dpeccateaaacusdaceuenteowaavebanwacs 13 End Activity without putting unit Off Duty seeseeeeesssesessesseserssressersresressessresressresreseresee 13 End Activity while putting unit Off Dota tia 74 Changing a Unit Area AM tdt 75 Changing Unit Assignments for Multiple Units o ooonnnccnnccnonaconacnononannnonanonnncnoncnnnn crac ccoo cnn 76 Changing Units Current RONG 2 tddi 76 Changing a Dispah Location sys ig ooh asda ee eke A One 77 Checking ona Until idas EES T11 Checkins on Multiple US n a A Ea E eRe tae etd 78 Viewing US si 78 Viewing All Unit Loc ed ni s 78 Viewing a Single Unit s Last Locator ira 49 Viewing a Unit s Call Assignment ett 79 Viewing Units On Duty by Ape Due A deacon csenqniads encase tauaecenaens 80 Viewing On Duty Personnel Information sseeseesesessesesseesresressersresrerseeseseresresetseresresseserss 80 Viewine Unit WOLO AS A ia an E AI R i EA 80 Viewing Employ e Det aii 81 Managing Unit Shite ROSIE 2 555 o 82 Creating a Unit Roster usina dia dc 82 Handling Rosters inesse A A
151. age Up to page through the query responses Details for the selected message are displayed on the right hand side of the window Query text is displayed in the upper half and message text is displayed in the lower half 3 172 PA E A A SmartCAD Filter options can be used to view only CIC query responses or view only responses not associated with an incident To filter the list go to the View menu and select View All CIC Responses or View All Unassociated Returns as desired Go to the View menu and select View All Responses to remove the filter To delete a message response go to the Transactions menu and select Delete Selected Click Print to print the selected transaction Click Close when finished reviewing query responses 3 173 SmartCAD Reviewing History Reviewing Call History 1 Call history can only be accessed from the main CAD window To view call history enter CH at the Command line and press Enter The Call History window lists all archived calls Information includes incident number complaint date time offense number unit s agency full address dispatch area vehicle state and tag call taker and dispatcher and the disposition codes for the call The call history records list should be filtered to ensure the correct records are being viewed When no filter settings are present the top 1000 records in the database are shown Filter options include complaint nature incident number report numb
152. age has been copied to the Windows clipboard click Load Image From Clipboard to add it to the record If using this function copy the image to the clipboard immediately prior to clicking Load Image From Clipboard to ensure the correct image is loaded 2 51 CAD Configuration 4 When finished click Close mo Y To save an image to the local computer a USB drive or a network location click Save Image to Disk o Select where the image file is to be saved o Enter a name for the file The file extension of jpg is automatically selected o Click Save v If the image is needed for another document or record click Copy Image to Clipboard The image can then be pasted into the other document or record Y To clear an image from the clipboard click Clear Clipboard Y To print an image click Print Image Y To stretch or center an image click Image Options v If the image needs to be removed from the record click Remove Current Image Adding Pictures This option allows the user to add up to five pictures to a place record 1 To add a picture for this place open the place record and click Picture 2 Choose which picture is to be added i e Picture 1 Picture 2 etc 3 The Location Picture window opens Pictures can be added to the record from a video feed a disk or computer location or the local clipboard a To take a picture using a video feed click Load Image from Video Feed The Capture Picture From Video window a
153. al instructions operating procedures duplicate calls caution notes or prior calls will appear on the call record If the user has Call Taker access to SmartCAD in Employee Master the agency must be selected for this incident The list of agencies monitored by your workstation appears If needed press Alt V to view all agencies on the system Use the arrow keys to move to the correct agency and press Enter to select it Enter the complainant s name and phone number When a complainant is added to the call a subject record is automatically added for that complainant If the call is created from the 911 interface the caller information is added as the complainant If the complainant s phone number matches a prior caller s phone number the PC button displays in green next to the complainant s information Clicking on the PC button brings up a list of prior calls from Call History Enter the origin of the call Use the Spacebar to indicate if the complaint was a 911 call and if the complainant would like to be contacted Press Page Down to save complainant information 3 96 SmartCAD 17 Enter supplemental information including subjects vehicles vessels property and real estate records as needed 18 To add notes to the call type N on the Command line followed by the note text and press Enter Once Enter has been pressed the notes are visible to other CAD users including those in the field 19 Press Esc
154. al operating procedure record open the record and click Print To print all operating procedures click Print All on the Standard Operating Procedures window In order to delete records in CAD your agency administrator must enable delete options in CAD Configuration and you must have full user access rights in the Employee Master File to delete a Standard Operating Procedure Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard 3 32 SmartCAD Y Use the arrow keys to move from column to column on the record list Reviewing Medical Instructions 1 O Type MED at the command prompt and press Enter The Medical Instructions window appears All medical instructions are listed The Medical Instructions may be filtered before working with a record Filter options include Description MED Number and Other Number Enter the filter criteria to be applied and click Filter To remove the filter click Clear Filter Medical Instructions are sorted by Description by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the currently sorted column To find a specific medical record press F5 The search is made on the selected sort order Type the description of the record and press Enter Pr
155. al scroll bar to view details Tow Companies are sorted by Company by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window or by the shading of the sorted column To find a specific Company press F5 The search is made on the selected sort order If the list is currently sorted by Company type the Company name and press Enter When finished reviewing Tow Companies press Esc or click Close to return to the main CAD window Reviewing Administrative Notes l A list of Administrative Notes related to call records can be viewed from the main CAD window Type AN at the Command prompt and press Enter The CAD Call Administrative Notes window appears The maximum number of records displayed is configured by workstation The Administrative Notes list should be filtered before working with a record to ensure viewing the correct records Filter options include Added By Note Text Incident Number and Note Date Enter the filter criteria to be applied and click Filter For example to view notes for Dispatcherl enter Dispatcherl and click Filter Only notes entered by Dispatcherl are displayed To remove the filter click Clear Filter Administrative Notes are sorted by Date Time by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort orde
156. all Settings menu highlight Demographic Data Collection Configurations then click Code Report Race Sex of Subject 1 E A 6 On the Call Settings menu highlight Demographic Data Collection Configurations then click Race amp Sex of Subject Click Add to set up codes for the race and sex of subjects Enter a one character Code Enter a brief Description for the subject Click Save to keep the record or Close to abandon unsaved changes and return to the Race 4 Sex of Subject list Click Close to return to the main CAD Configuration window Reason for Contact with Subject 1 DO Qt 6 On the Call Settings menu point to Demographic Data Collection Configurations and then click Reason for Contact with Subject Click Add to set up codes that reflect the reason for contact with the subject Enter a one character Code Enter a brief Description for the contact reason Click Save to keep the record or Close to abandon unsaved changes and return to the Reason for Contact with Subject list Click Close to return to the main CAD Configuration window Primary Enforcement Action 1 SS ES Se On the Call Settings menu highlight Demographic Data Collection Configurations then click Primary Enforcement Action Click Add to set up codes related to primary enforcement actions taken Enter a one character Code Enter a brief Description for the action taken Click Save to keep the record or Close to aban
157. all record Addresses for other agencies tow companies and standard operating procedures are also readily available if needed 1 The communications administrator sets CAD options and enters geographic information using the Smart CAD Configuration module 2 The agency administrator sets up persons and their call numbers in the Employee Master File 3 A911 call is received at the station 4 The call taker enters a call in SmartCAD pulling the location from the 911 feed 5 The location is verified against the geographic table and the primary and sub geographic areas are assigned to the call Any alerts about prior calls directions or caution notes for this location appear on the call 6 The call taker enters the type of complaint or nature of the call At this point the call is transmitted to units in the field and to dispatchers 7 When vehicle details are entered any alerts about prior calls caution notes BOLOs or tow logs for this vehicle appear on the call 8 The dispatcher assigns units to the call If needed the dispatcher looks up the Standard Operating Procedure for this type of call from within CAD and follows these procedures 3 2 SmartCAD 9 The dispatcher updates the call when the units arrive on scene and adds notes to the call If needed a vehicle tow is requested 10 The unit requests that an offense number be created for the call 11 When complete the call is closed and disposition codes are ass
158. and filtered as necessary Sort and filter options include warrant number social security number last name first name middle name reason for the warrant agency date issued and date of birth Entering in the filter criteria acts as a multi character wildcard For example type JOS in the Last Name field to filter the list on any last name beginning with Jo Entering _ in the filter criteria acts as a single character wildcard For example type L_nda in the First Name field to filter the list on the name Lynda and Linda Press Alt M to access the Summary tab and review all supplemental information entered for the call if the workstation is configured to view the Summary tab Entering Vehicle Information 9 To enter vehicle information type VA at the command prompt and press Enter In the License Plate panel enter the license plate information state tag number and tag year In the Vehicle Description panel enter the vehicle make model color year and VIN Select the vehicle type vehicle activity and if applicable the crash type Vehicle type vehicle activity and crash types are created in CAD Configuration In the Owner panel enter the vehicle owner s name phone number and complete address In the Notes panel enter notes about the vehicle Vehicle tow information is entered in the Tow Information panel To create a tow record click Create Tow In the Abandoned Information panel enter vehicle
159. anel In the Property Information panel enter the serial number of the property if applicable Use the drop down list to select an article type Enter a brief description of the article and its value as well as the storage location Select the check boxes to indicate if the property is recovered stolen damaged seized or seized for forfeit In the Owner panel enter the owner s last first and middle name In the Notes panel enter more in depth notes as needed Press Esc to add the property to the call Press Esc to exit the call and return to the main CAD window 3 113 SmartCAD Y Press Alt P to access the Property tab Press Page Down to move the cursor from one panel to the next Entering PRE at the Command line will also allow the user to edit the selected property The evidence number consists of the primary agency s abbreviation for the workstation the last two digits of the year the abbreviation EVP and the 6 digit number For example the 100 evidence number for SmartCOP Public Safety SPS assigned in the year 2009 would be SPSO9EVP000100 If the workstation is configured for state and NCIC queries a query can be performed on the serial number and article type To do so click the Lightning Bolt icon to the right of the field Click the Document icon to open the list of State Interface Transactions and view the response to your query Y Click Print to print the property record Y Press
160. ange Call Number QATS2 GEO Ares PER From 10 01 2013 vie rana vl tans er Ahed PERS Bega Dispatcher rome 10N v 00000 From 04 05 201 oazu Comenert End Dispatcher Tec 10092013 08 00 00 Tec OVOWZOI v 1022 16 Employee ID Preto Clear Falter lt AlteL gt Description Ihe Soundex Arai j Cum Sort Onder Secondary Act F5 rin J 1 A lc thts Tne Descends Activity Bed F5 Brine Lose Escape Unit Duty History Archive Highlight the correct record for the Date Time for the Tour of Duty Click Secondary Activity button to open the Secondary Activity Tracking Log for that Tour of Duty Date Time From this menu the Dispatcher has the same functionality as the current Tour of Duty Activity Tracking Log To add Secondary Activities for back fill purposes follow the same steps as Adding a current Activity Pay close attention to the Start Date Time as they will default to the current date Ensure the Activity has an End Date Time pay close attention to the Date Time as they will default to the current date 3 72 SmartCAD Ending Secondary Activity SmartCAD users can End any Secondary Activity through out the Tour of Duty for any active Unit from the Secondary Activity Tracking Log menu or when putting Unit in Off Duty status End Activity without putting unit Off Duty Enter the syntax UAL UnitNo ex UAL 1175 in the Smart CAD Command line and press Enter to open the Secondary Unit Activity Tracking Log for that
161. ange the information as needed For example if this is a different block of the same street change the address range and cross streets 7 To make changes to the latitude and longitude values click the ellipsis appearing to the right of the latitude and longitude coordinates An edit window opens allowing changes to be made to latitude and longitude values Click OK to save changes and return to the Geo Streets Table Record window 8 When finished reviewing the Geo Streets Configuration press Esc to return to the main CAD window 3 163 SmartCAD a v A user have full access rights in Employee Master to access the Geo Places Configuration interface Y Apply filters based on the information available For example to find a specific place enter the place name and click Filter To remove the filter click Clear Filter 3 164 SmartCAD Running CIC Queries Running CIC Queries The workstation must be configured to run State Crime Information Center queries to access this functionality Dispatchers must also be a certified CIC users to receive CIC responses to queries Queries can be run in three ways from the command line from specific supplemental records or using options on the State Interface Transactions window Message responses are listed on the State Interface Transactions window regardless of how the query is submitted Submitting Queries Several query types are available throughout SmartCAD as indica
162. ange unit 100 that is en route to the call with unit 200 whose status is available type EXC 100 200 The order of the units entered 1s immaterial but the comma must be entered between the two units Swapping Unit Positions on a Call NOTE Only units with the same status can be swapped 1 Unit positions can be swapped from the main CAD window or while viewing the call record From the main CAD window use mouse or the arrow keys to scroll to the call To swap the primary unit on a call with a backup unit on the selected call enter SWAP at the Command line and press Enter The backup unit becomes the primary unit and vice versa 3 89 a SmartCAD Y The units can also be swapped by entering the units after typing the SWAP command For example type SWAP 327 123 to swap the primary unit 327 with the backup unit 123 This would be customarily be used when there are multiple backup units Removing Units from a Call Removing One Unit 1 A unit can be removed from a call from the main CAD window or while viewing the call record From the main CAD window use the mouse or the arrow keys to scroll to the call To remove only one unit from a call and make them available for service type RC and the unit number at the Command line and press Enter For example units 100 200 and 300 are on a call To remove unit 100 and leave the other units on the call type RC 100 The unit is removed from the call and made availa
163. aratuses currently on duty Select the apparatus to be assigned persons or attributes and press Enter The apparatus information i e call number description personnel number agency and station displays at the top of the Apparatus Edit window On the People on Apparatus panel enter the call number of the unit that needs to be added to the apparatus and click Add Enter as many units as necessary To add attributes to this apparatus click Add on the Attributes panel The Attribute Lookup window opens and lists all attributes Select the attribute to be added and press Enter Add as many attributes as needed Click Close when finished assigning units and attributes to the apparatus Click Close again to return to the main CAD window Press F2 to lookup a unit s call number in Employee Master The Apparatus check box on the General Information tab of an EmpMast record must be checked and the unit must be on duty for the unit to display in the Apparatus Edit window Units assigned to an apparatus can be placed on duty in an individual state and can participate in status changes totally exclusive of the apparatus to which they are associated Attributes assigned to units placed in the apparatus are automatically used for the apparatus as a whole For example unit 001 has a Negotiator attribute When unit 001 is assigned to the apparatus the Negotiator attribute is automatically associated with the apparatus 3 59 SmartCA
164. arch for the correct type and press Enter to add it to the subject record 3 Enter the person s name date of birth sex race hair and eye color height and weight Enter the driver s license number and social security number If the social security number entered is present on another incident the button Additional Calls is enabled Press AIt A to view other calls for this subject If the social security number entered is associated with a warrant the WAR button 1s displayed in yellow To view the warrants associated with this subject click the yellow WAR button 4 In the Location panel enter the residence and or business address for the subject Up to two phone numbers can be entered Select the phone number type 1 e Home Cellular Pager Work or Other for each number entered 3 104 5 so SmartCAD In the Fatality Information panel place a check beside Fatality if a fatality occurred When this check box is marked an Advanced Fatality option becomes available Refer to Entering Fatality Details for information Place a check beside Notified if the next of kin was notified then enter the next of kin information and the name of the person who notified them In the Activity Detail panel enter a description or comments relating to the incident Use the ellipsis to search for the subject activity Press Enter to add the activity to the subject record Place a check in the appropriate boxes to i
165. ars where these codes can be entered This information is then tracked for reporting In addition to setting up these codes two things must be done to capture traffic stop data 1 Ensure Enable Demographic Statistical Information is checked in Master Settings 2 Assign a complaint type to the traffic stop Quick Incident Complaint Types option Collecting Demographic Data Depending on the complaint type some calls cannot be closed until certain details about the incident subject race gender age reason for contact enforcement action and others are entered These details are used for statistical reporting for the agency and by individual users Data reporting captures the interrelationship between contacts with the public and the race of subjects In order to implement demographic data collection the following must be done 1 Ensure Enable Demographic Statistical Collection is checked on the Special Data Collection tab of Primary Functionality Configuration in Master Settings 2 Ensure Collect Demographic Statistics when coding calls is checked on the General Configuration tab on the desired complaint types within the Call Complaint Types configuration in Call Settings 3 Ensure all demographic data collections codes have been set up on the Demographic Data Collection Configurations option of Call Settings 2 71 CAD Configuration Once configured demographic data codes can be printed for reference Go to the C
166. ary Activity Configuration Alarm Configurations Seca EAS Secondary Activity Counts Unit Timers Agency Secondary Activity Configuration Transportation Mode Activity Count Configuration Count Code Description flal DISABLED MOTOR VEHICLE ASSISTS DUI FELONY DUI CITATION ISSUED ARREST MADE DUI MISDEMEANOR DUI CITATIONS ISSUED NO ARREST EQUIPMENT CHECK VESSEL EQUIPMENT CHECKS FTO FIELD TRAINING OFFICER DUTY PLANE VEHICLE STOPS PLANE CLOCKED STOP amp FRISK 901 151 F S THI TRAFFIC HOMICIDE INVESTIGATION e Add Insert Edit Enter Delete Delete Find F5 Close Escape Activity Count Activity Count Code Description 1 Click Add Enter the Activity Count Code Enter the Description 2 Y Click Save then click Close Clicking Close prior to saving will result in the loss of any unsaved changes 2 93 CAD Configuration Agency Secondary Activity Configuration 33 SmartCOP CAD Configuration Module o Ea File Master Settings Geo GIS Call Settings Help Run Cards Secondary Statuses Secondary Activities Secondary Activity Configuration Alarm Configurations AE Secondary Activity Counts Unit Timers Agency Secondary Activity Configuration Transportation Mode J Secondary Activity Agency Configuration Agency Activity Required Allow Concurrent Activities Allow Duplicate Activities o
167. assigned at once by entering R and the unit number at the Command line For example to enter a reporting call for unit 100 enter R 100 Press Alt and the highlighted letter in the section title to move to that section For example press Alt M to move to Address Information Creating a Special Duty Call Note The order in which special duty call details are entered is determined by the agency and configured in CAD Configuration The steps below may not reflect the order of the local configuration Follow the order on the Special Duty Call window Press Page Up or Page Down to move from section to section 1 To create a special duty call enter S at the Command line and press Enter The Special Duty Call window appears The configured special duty complaint type and complaint status are entered by default according to the agency s designation in CAD Configuration Change if needed Enter the call number for the unit on this call and press Enter Enter the appropriate information for the location that best applies to this call Enter the first three letters of the street Press Enter to validate the location against the geographic file A multiple matches are found a list of matching locations appears Use the mouse or the arrow keys to find and select the correct street record Double click the street record or Enter to apply it to the CAD incident Certain identifiers can be used to locate specific address types
168. ating Scheduled Callado 128 Creating Rec rring Call inician init essri i DE a E eE Ea EE Asie 130 Dispatching for Another ALEDO A A pees 131 Special Interfaces in isser IAS ARA raean e Reso AURA IDEA 134 Using APCO Meds COMME A 134 iii vii Table of Contents Using ProAudio R a ES 135 Pai a essea siosaia enemas 136 Using Quick ncident ENEY ind iii 136 Recording a Trattic OP ita a a E E ER N 138 Recordings a Vess l Stop reneis de A leelo o ed 140 Creating an Administration Cali aa ains 141 Placing a Unit on Break o A seated 143 Creating a Chase Cali 144 Creating a REPO CA A R A 145 Creatina Special Duty Card IA cid 146 Creatina Warrant Service O iii 147 Reviewing Call Detail Records iccsisccecssececceescadevesdsckendosqeeesesnsscegens eotedssdeeacaeasctseresockecensmeuviaiees 149 Reviewing Call RECOtAS sc pvcseesns unser ciratandu conte teens sega devotes dead ann we Woes ena atauasessaaniavmatentadeetandeudss 149 Reviewing Call Detail lags A aa ceo aeeie i AASE TARA 150 Reviewing Supplemental Records ii ssecccsscesidasasessacsveepecevascasadsadessaces ssaccdesanedgatasdsnaccoaneddavantens 152 Nalda ar Address A A A N A AT 154 Creating a Scheduled Callas topa 155 Reviewing Maps a da 157 Mapping Unit and Call Locations icsicisssesissucscisilessnccessccesasdcvadea daran ceed ennsaseatiseesncenabaceave bees 157 Map Mods Opirata 158 Mapping COMAS o o acess 159 Locating Hydra ii aa inner 160 Addie Road SU A vo ne es int pe desea 161
169. ation Use the Emergency Property Management Fleet Management Training and Attributes tabs to view additional information about the employee including their emergency contact information training courses attended assigned property and attributes When finished reviewing employee information press Esc to close the window Employee details may also be accessed by radio description employee name or vehicle tag Enter EIR followed by a radio description to access employee details by radio ID Enter EIN followed by the employees name to access employee details by name Enter EIT followed by the employee s vehicle tag to access employee details by vehicle Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Records can also be sorted by right clicking the Sort button and selecting the sort order to be applied Managing Unit Shift Rosters Crew rosters are maintained with a Command line entry or from the Lookup menu and allow dispatchers to place on or off duty an entire roster of units or apparatuses or a selected portion of a roster Creating a Unit Roster 1 To create a unit roster type RO at the Command line and press Enter Click Add or press Insert to create a roster 2 3 4 Enter a Roster ID and a Description Place a check beside Enabled to activate this roster A roster must be enabled before shift
170. ations These locations are assigned to employees in Employee Master When a unit is dispatched the dispatcher can send an alarm to the unit at their default location The alarm is sent using the alarm gateway 1 a ee es 7 8 On the Unit Settings menu highlight Alarm Configurations then click on Assigned Locations Click Add to create an alarm location Place a check beside Turn On Alarming to activate alarms to this location Enter the alarm Location If a Quick Key is desired for this alarm location enter it in the field provided When this quick key is entered in SmartCAD an alarm is activated for this location Enter the Code to send to the gateway when an alarm is sent to this location Click Save Click Close to return to the main CAD Configuration window Alarm Configuration Options Use this option to enable alarms to be sent from CAD to units If the agency uses alarms alarm locations also need to be assigned 1 On the Unit Settings menu highlight Alarm Configurations then click on Options Place a check beside Enable Alarm Locations to enable the alarm locations that have been configured Enter Alarm Information If all locations need to be alarmed between certain hours of each day select the Alarm All Stations check box and then enter the beginning and ending times to send the alarm to all stations For example one agency may have a policy of sending alarms to all stations between 0700 a
171. ayed Response window opens Enter the call number amount of time for the delay and a reason Press Enter to change the unit s status to a delayed response gt Y The unit number changes colors as configured in CAD Configuration The unit is available but will be delayed An entry is recorded in the Unit Log when the unit s status 1s changed When the time elapses the unit s status reverts to Available Queuing Units On a Call The unit queue option allows dispatchers to indicate the next call that a unit will work without affecting their current status For example unit 100 is working a traffic stop A traffic accident occurs near their location and unit 100 is placed in a queue on the traffic accident call When the traffic stop call is closed he dispatcher is prompted to place unit 100 on the traffic accident call Queuing a Unit 1 Use the mouse or the Up arrow and Down arrow to select the correct call 2 Type Q followed by the unit call number at the command prompt and press Enter For example type Q 100 and press Enter 3 The unit appears in the Queue column on the selected call 3 64 SmartCAD Reviewing Unit Queues Dispatchers can view a queue for a specific unit or for a specific call Unit Queue 1 To review the queue for a specific unit enter QLU and the unit number at the command prompt For example to view unit 100 s queue type OLU 100 at the Command line and press
172. batda E a E 78 E A e eee dia ne 78 Advanced Crash Attributes cuina id asa asinis 79 Wrecker Coni pura a A A E RAES 79 Wrecker COMPE e a utai 79 TOW Service is E EEEE E T a E TEE 80 Tow Service Typ sreci nr E E A 80 UCR CodeS e Pe cs dt asn 81 Hydra OO ads e 81 Domicile Conf Surat OW veis ld aan is 82 CAS of Fire COTTE UL o Snes 82 UNESCO RN 83 A A A E E 83 Displaying Run Cards in CAD siii riisi naes E eveagdacde onnceats lesdanaasuanane 83 Dynamic Run Cards A A AR 83 e ves hese tin bord aaa tes ceutasenche cs shenctles da wcetatepeer aie eee san as anne OA ETES 85 Secondary Statuses uc lidades 87 A A oe yeaah desl dics Sa Sante tat lahat ai otan Sas Sie steht Nas 87 Secondary Activity Configuration oi ti 88 Adding a Secondary Activity Group Type ccooococnnocccnoncccnoncnononanonnncnononcnonnnnnonnnnncnnccnnnnnnos 88 ii iv Table of Contents Adding Secondary Activities to a Secondary Activity Group Type oooccccnccccnoccccnoccninnnnnss 89 Configuring Secondary Activity Defaults iii tt 91 Configuring Secondary Activity Count Types coooocononcccnoncccnonancnnonnnononcnnnnncnonncnnnnncnnnnncnos 93 Agency Secondary Activity CONfIgULAtiON ooooocnnococnoncccnnnnnononcnononanononcnonnncnonnncncnnncncnnnnno 94 Alarm CON UNAS e 95 Assigned Locations ta nacida 95 Alarm Configuration Options A n 95 Unit TIME S ii EEEE ta eerie eee SERS EEEE abei 96 Transportation Mode dad 97 Transportation Mode Configuration sesssssessesssesesee
173. ble for service If a unit on this call is queued on another call Smart CAD will prompt to place the unit on the active call Select the call and select whether the unit is dispatched en route or on scene for the call For example if the unit is en route for the call press F3 If the primary unit is removed from a call the primary backup unit automatically becomes the primary unit Right clicking a call or the command line and select Remove All Units on the shortcut menu to remove all units on a call There are six time fields located at the bottom of the call detail record If a unit is removed from a call and another unit is dispatched placed en route or placed on scene the top three boxes show the time of the units currently on the call while the bottom three boxes retain the original dispatched en route and on scene times Removing All Units 1 Units can be removed from a call from the main CAD window or while viewing the call record From the main CAD window use the mouse or the arrow keys to scroll to the call To remove all units on a call and make them available for service press F7 3 90 SmartCAD For example units 100 200 and 300 are on a call To remove all three units select the call and press F7 Click Yes or press Y to remove the units To cancel the transaction click No or press N All units on the call are removed and the hold time out timer indicates how long the call
174. cally entered Use the ellipsis to search for the BOLO Type When desired option is found double click it to add it to the record If applicable enter the incident and offense numbers Enter an expiration date time if needed When a date time is entered the BOLO will automatically expire at the designated date time If a date time is not entered the BOLO will remain active until it is manually expired by a user 3 192 8 10 11 SmartCAD To enter a Vehicle BOLO enter the tag state VIN description year make model and color for the vehicle Enter notes about the vehicle and press Tab to save the notes When finished click Save amp Close To enter a person BOLO enter the subject information including name social security number race sex height weight hair eyes date of birth driver license state number and a description Enter notes about the person and press Tab to save the notes When finished click Save amp Close To transmit a record to users in the field open the BOLO record and click Transmit to MCTs When finished reviewing BOLOs press Esc to return to the main CAD window Generating an Incident from a BOLO 1 BOLOs can only be accessed from the main CAD window Enter BOLO at the Command line and press Enter The BOLO Records window appears 2 Search for the desired BOLO record Once it is found double click it or highlight it and press Enter to open the record
175. can be created by clicking Create Tow on the vessel record or typing TOW at the Command line See Recording a Tow for more information Y The vessel tow log can also be viewed by entering BT at the Command line If the workstation is configured for state and NCIC queries a query can be performed on the vessel registration or hull identification number To do so click the Lightning Bolt icon to the right of the field Click the Document icon to open the list of state interface transactions and view the response to the query While viewing a vessel record vessel alerts can be viewed using shortcut keys For example press Ctrl F4 to view tow records for the current vessel Y Enter BE at the Command line to edit the selected vessel Y Enter BP at the Command line to view prior calls for the selected record Y Press Shift Up arrow to scroll up through the list of vessels Press Shift Down arrow to move down through the list Press Alt M to access the Summary tab and review all supplemental information entered for the call provided the workstation is configured to view the summary tab in CAD Configuration Entering Property Record Information 1 2 Se E A To enter property information enter PRA at the Command line and press Enter If the property needs to be entered as evidence click the Evidence Number icon to assign an evidence number to the property Otherwise press Page Down to move to the next p
176. ceived through the 911 Feed The list should be filtered before working with a record to ensure the correct record is being viewed Filter options Incident Number Subscriber Name Street Number Street Direction Street City State Phone and Date Time Range Enter the filter criteria to be applied and click Filter To filter the list by a Date Range ensure Date Time Range is checked For example to view 911 Feed History for April 6 2014 through April 12 2014 place a check beside Date Range enter 04 06 2014 00 00 00 and 04 12 2014 23 59 59 for the date range and click Filter Only archived call records for the selected week are displayed To remove the filter click Clear Filter 3 181 SmartCAD 4 History records are sorted by Incident Number by default To apply a different sort order T7 press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter To view the call record associated with the 911 call double click the call or highlight the call and click Show Call The call will be opened Closing the call record will return to the 9 1 Feed History When finished reviewing 911 History press Esc Reviewing Unit History 1 Unit History information can be accessed from the main CAD window or while viewi
177. change are listed Click the appropriate button to sort the list by Call Number or Date Time A record is created in the unit log when the unit is placed en route Drag and Drop On the main CAD window a unit can be dragged from the unit list and dropped onto a call using the mouse Select the unit and hold down the mouse button while dragging it to the call Line the unit number up with the call to which it will be assigned When the mouse button is released SmartCAD will prompt to set the unit s status Select En Route 3 60 SmartCAD Placing Multiple Units En Route Multiple units can be placed en route to a call from the command line using the E or T51 commands For example type E 100 200 300 to place units 100 200 and 300 en route to the selected call Indicating Units are On Scene 1 Units can be placed on scene from the main CAD window or while viewing the call record From the main CAD window use the Up arrow and Down arrow to scroll to the call or use the mouse to highlight the call To put a unit on scene press F4 Type the unit s call number and press Enter The color for the unit changes to indicate they are on scene The timer is reset for the call and the unit On the call record the on scene time reflects when the unit was placed on scene The On Scene window remains open after the first unit is placed on scene so other units can be easily placed on scene To do so type the unit number and pres
178. color scheme can be created by modifying one of the default color schemas and clicking on Save As then entering a name for the new scheme 3 Select Screen color settings for Normal Highlighted Holding Calls and Assigned Calls from the drop downs provided These selections will be used in CAD as the background and text colors appearing on the screen 4 Place a check beside Split Holding Assigned Calls to visually delineate holding and assigned CAD incidents using the colors chosen for Holding Calls and Assigned Calls 5 Inthe Call Colors section there are six levels of call priority a suspend status and a closed status The default colors for each type of call are displayed A call will appear in the 2 20 CAD Configuration Normal color when not selected and the Highlighted color when selected Use the drop down lists to change the color for each level of call priority as needed The Call Hold TimeOut setting determines how quickly a unit should be assigned to a call When this timer has expired the Timer appears in a different color Enter the Value in minutes for each of the priorities shown The number entered designates the amount of time permitted for a call must receive a unit assignment For example if a Priority 1 call requires a unit assignment within 1 minute of receiving the call enter 1 in the Call Hold TimeOut field for that priority Use the CAD Call Screen Colors section to set the colors for Call Data Non
179. complaint type is configured for more than one ProQA program you must select the EMD interface you wish to use Click OK to continue If the complaint type is only configured for one interface this step is unnecessary 3 The ProQA program opens for the calltaker to create a new case Once the user has closed the case in ProQA the complaint type is changed to a ProQA complaint type and notes are added to the CAD call record Users can click the EMD button in CAD and review the case at any time Users can also double click the note that is added from ProQA to view a report of the phone call 3 135 SmartCAD Using Quick Incident Entry Using Quick Incident Entry Dispatchers can quickly create an incident and indicate a unit is dispatched en route or on scene Note The order in which incident details location and vehicle tag are entered is determined by the agency and configured in CAD Configuration The steps below may not reflect the order of the local configuration Follow the order on the Quick Incident window Press Page Up or Page Down to move from section to section 1 To quickly create an incident enter one of the following commands and the unit number at the Command line and press Enter If the unit is not on duty the user will be prompted to place the unit on duty e ID Dispatch Unit e TE Unit Enroute e IO Unit Onscene For example to create a call with unit 100 onscene type IO 100 and
180. criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Click Print Summary to view a summary report of filtered log entries Only those entries currently being viewed print on the summary report v Click Print Details to view each radio log entry on a separate page Press F10 to mark a radio log record as read The record is temporarily removed from view The next time CAD is accessed the record will be visible again If RLS is used in the command line and the radio log is not enabled in CAD Configuration a message appears notifying you that the radio log is disabled To print an individual radio log entry open the record and click Print Adding a Radio Log Record 1 To add an event to the radio log type RLA at the Command line and press Enter 2 The date and time user name and workstation are automatically entered 3 Enter the Log Entry Type using the ellipsis Use the same method to enter the dispatch area agency and call number for this record 4 Enter the Subject for this log entry 3 38 SmartCAD 5 Enter a detailed Message for this event 6 When finished click Close or press Esc Y Radio log records can also be entered using the command line To do so enter RLA followed by the call number radio log type and subject The radio log type configured for the workstation is used by default Y When a radio log entry is recorded for a s
181. ctivity Enter the mileage vehicle or engine hours vessel in the appropriate fields Click Save amp Close Starting a New Secondary Activity using a Quick Key If a Quick Key has been assigned for the secondary activity the new activity can be entered from the Command line 1 Type UAL unit number QUICK KEY at the Command line to start a new activity press Enter The CAD Unit Secondary Activity Record opens The Activity Group and Activity fields are automatically populated based on the Quick Key Enter the Activity Location Click Save amp Close when finished 3 44 SmartCAD Sending Messages Sending Messages to CAD Workstations 1 2 Type WM at the Command line and press Enter The CAD Workstation Messages window opens Select the user to whom a message is to be sent Click the ellipsis to search for the user Only active users are listed When the user is found double click to select it The Date Time field are entered automatically Enter the message to be sent Click Send or press Enter to send the message Click Close or press Esc to cancel the message without it being sent Y WMSG can also be entered at the command line to send workstation messages Users who login after the Workstation Messaging window has been opened will be immediately added to the user selection list The window does not need to be closed and reopened for recently logged in users to appear When rep
182. d before working with a record Filter options include added by note and date range Enter the filter criteria to be applied and click Filter When filtering the list by a date range place a check beside Date Range On For example to view log entries from May 1 2014 through May 8 2014 place a check beside Date 3 39 SmartCAD Range On enter 05 01 14 00 00 00 and 05 08 2014 23 59 59 for the date range and click Filter Only log entries entered during the selected date range are displayed To remove the filter click Clear Filter The CMA Log records are sorted by Date Time by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column To find a specific record press F5 The search is made on the selected sort order Type the search criteria and press Enter Double click the desired record or press Enter to edit the selected log entry To enter a note press Insert The date time and user name are automatically entered Type the note and press Tab to save your note Press Esc to close the note When finished reviewing and adding notes press Esc to return to the main CAD window Notes can be quickly entered from the Command line by typing CMA and the note For example typing CMA CLOSED CALL PER SUPV DIRECTIONS at the Command line and press Enter
183. d by right clicking the Sort button and selecting the sort order to be applied Y Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard 3 184 SmartCAD Reviewing Subject History 1 Subject History information can be accessed from the main CAD window To review call statistics for subject records enter SH at the Command line and press Enter The Subject History window lists details for subjects in incidents including the record Date Time Full Name Description Subject Type Subject Activity Date of Birth Age SSN and DL Number and State The left column indicates whether or not the record is authorized for public release The maximum number of records displayed is configured by workstation 2 The Subject History list should be filtered before working with a record to ensure the correct records are being viewed Filter options include Last Name First Name Middle Name Description Subject Type Subject Activity Age SSN Driver License State Driver License Number Date of Birth Range and Record Date Range or a combination of these criteria Enter the filter criteria to be applied and click Filter To filter the list by a date range place a Check beside DOB Date Range or Date Time Range as needed For example to view all records of subjects hitchhiking from October 1 2013 through October 8 2013 select Hitchhiking in Subject Acti
184. d events in CAD If this remains disabled no further settings need to be made on this tab 3 Select Reset Welfare Timer for Unit after Radio Log Entry to reset the unit s welfare timer after a radio log entry is made If this is disabled the unit s welfare timer will not be reset upon a radio log entry 4 Enter the maximum number of log entries to appear at one time in the radio log 5 Use the radio number format options to indicate the format used by the agency This will allow dispatching a unit or modification of its status using the command line For example the user can enter D 100 to dispatch unit 100 CAD Configuration e No Special Format If a format is not required to enter unit numbers on the command line leave this option selected e Format to minimum length of 3 This option formats a unit number to 3 digits If less than 3 digits is entered leading Os are automatically added For example if 1 is entered the unit number processed will be 001 If 10 is entered the unit number will be formatted to 010 e Format to minimum length of 4 if first character is alpha This option formats a unit number with an alpha character to 4 digits For example if Al is entered the unit processed will be A001 If a unit number is entered without an alpha character it will be limited to three characters 6 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to
185. d press Enter For example type EI 100 to view details for Unit 100 Skip to step 8 The list of employees for currently monitored agencies The call number agency name unit assignment and primary geographic assignment are listed for each employee To view all employees for all agencies on the system click All Agencies The employee list can be filtered as needed to locate a specific record Filter options include call number unit agency primary geographic area and name Enter the filter criteria you want to apply and click Filter For example to view status changes for unit 100 enter 100 in the Unit field and click Filter Only calls where unit 100 is the primary unit are displayed To remove the filter click Clear Filter The list of employees is sorted by Call Number by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort is indicated at the bottom of the window To locate a specific employee press F5 The search is made on the current sort order When the correct employee is found double click on the record or select it and press Enter to open The Employee Information Viewer includes the employee s 3 81 SmartCAD name agency personnel number ID current new and previous call numbers classification rank unit position dispatch zone default role division phone numbers e mail address mailing address and contact inform
186. dated Click Save to save this place record Click Close or press Esc to cancel unsaved changes and exit the record When finished click Close Records can be quickly duplicated by clicking Add or pressing Alt Insert A new place record appears with the same information as the original record Change the information as needed For example if this is a different location of a business change the address cross streets and directions The GEO Places table list should be filtered before working with a record to ensure the correct records are being viewed Filter options include Place Name Quick Key GEO Street Number Direction Street name Apt Lot City State Zip Cross Street 1 and Cross Street 2 Any combination of these criteria may be utilized Enter the filter criteria to be applied and click Filter or press Alt I To remove the current filter click Clear Filter or press Alt L 2 50 CAD Configuration Entering in the filter criteria acts as a wildcard For example type PALAFOX to filter the list on any place beginning with Palafox The Geo Places Table records are sorted by the Place Name column by default To sort by another column press F4 Each time F4 is pressed the list is sorted by a different column The Current Sort Order is indicated at the bottom of the window among the buttons View Enter Sort F4 carent rs Order Find F5 Add Insert Add CtrtInsert Delete Delete Close Escap
187. dd Current Call or press Alt U This presents a list of the currently active CAD incidents Double click call to link or highlight the call and click Link to Selected Call or press Alt N e To link an archived call click Add History Call or press Alt H This presents the call history archive Modify the filter settings to find the archived call to link Double click call to link or highlight the call and click Link to Selected Call or press AIt N e To link a specific incident number click Add By Incident No or press AIt I Enter the incident number and click OK or press Enter twice 3 179 4 SmartCAD The incident that was linked is listed on the Linked Incidents list Double click the incident or select the linked incident and press Enter to view it This will exit the call record If the linked call is an active call the system will close call history and open the active call record To remove a call link open the Linked Incidents list locate the call to be removed and click Delete or press Alt D v Click Close or press Esc to close the Linked Incidents list When a call a note is added to the call record indicating a link was made For example if incident SPSO7CADOOO001 were linked to SPSO7CADO00010 the note LINK CREATED BETWEEN INCIDENT SPSO7CADO000001 AND INCIDENT SPSO7CAD000010 will appear on the call On the Linked Incidents window press F4 to sort the Linked Incidents list Sort options
188. der is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column 4 To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter a To view or edit the record click View or press Enter to open it b Once the record is open click Edit or press Enter to make changes to the record c Ifthe map is active on the workstation click Center on Map to center the place on the map d Up to five floor plans may be added or viewed by clicking Floor Plan e Up to five pictures may be add or viewed by clicking Picture 5 To add a place click Add or press Insert from the Geo Streets Configuration window a Enter the address and all known information If cross streets are entered the visual configuration will display them b Enter directions and a reference point c Assign the primary and secondary agency and geographic areas for this street d When finished press Esc to save and close the record 6 If information for the new street record is similar to an existing street record the user can begin the creation process by creating a duplication of the existing record a Filter the results on the Geo Streets Configuration to find the street record to be duplicated b Highlight the desired record and press Ctrl Insert A new street record appears with the same information as the original record c Ch
189. don unsaved changes and return to the Primary Enforcement Action list Click Close to return to the main CAD Configuration window 2 72 CAD Configuration Rationale for Search 1 On the Call Settings menu highlight Demographic Data Collection Configurations then click Rationale for Search Click Add to set up codes related to a vehicle search Enter a one character Code Enter a brief Description for the search rationale St Cee E Click Save to keep the record or Close to abandon unsaved changes and return to the Rationale for Search list 6 Click Close to return to the main CAD Configuration window Results of Search 1 On the Call Settings menu highlight Demographic Data Collection Configurations then click Results of Search Click Add to set up codes that reflect search results Enter a one character Code Enter a brief Description for the search results SU E Click Save to keep the record or Close to abandon unsaved changes and return to the Results of Search list 6 Click Close to return to the main CAD Configuration window Log Message Type Configuration 1 2 On the Call Settings menu click Log Message Type Configuration Click Add to create a new log message type The most common types of logged messages such as Road Closures or Checkpoints are created by default Enter the Type of message to be logged in CAD A quick key may also be created for this message type If such is desired e
190. ds to be changed click Remove Unit Assignment Indicates a key or key combination to be pressed Example To show all CAD Workstations press Ctrl F4 Keyboard Shortcuts and Menu Options If the CTS America module provides keyboard shortcuts a Keyboard Shortcuts and Menu Options chart explains the shortcuts and menus for the main activities you will perform using the software The chart provides a quick reference to learn alternative ways to accomplish a task If you prefer using the keyboard to using the mouse or vice versa refer to this chart 1 2 America Chapter 2 Smart CAD Configuration Version 9 5 User Manual Printed November 10 2014 Table of Contents aoe OF A LO i CAD CONSULAR A ea casu wen re aang 1 About CAD Configuration A SGN ES aes 1 Product Version Number sica ethics are ented eae dd aia ded 1 Keyboard Sorte ts c 21c ee etn a tee ea an cae a ads 1 Logos Ma UU eas soa oon suction rd 2 ogon iiaia s E conte cadet EE ot eg usarciisi us stcadedm testes teed cadates 2 LO Us 2 Master A as icaecaspcetpausia teu cens so cscasencesccwoeeeucosasunsaoo ea ceca boss SEES ca rueenanceieenaes aaupuneancene 3 Primary Functionality Conteo 4 General Functional aan ren 4 Agency Types A AA AA A A A TA AA 6 LA e e aS 7 MA a e eel 8 Geo Validation ninisi ssa a a ie 9 a esa eto sce call a a O 10 E E EE ETE A ATA ad le el a 11 Unit clean 12 SA a Hae aa Sora a A a ae i AE aa eae 14 Radio LoS Settings isis 17 S
191. e It is also indicated in the grid by the sorted column being marked in gray If an existing place record needs to be modified apply a filter and change the sort order as needed to ensure the correct records are being viewed Use as many of the available search criteria as possible to reduce the number of records returned and set the sort order to accommodate the expected results then enter the search criteria and click Filter Click Delete or press Delete to delete the selected place record Adding Floor Plans This option allows users to add up to five floor plans to a record 1 To add a floor plan to a place record open the place record and click Floor Plan at the bottom 2 Choose the floor plan to be added from the pop up menu i e Floor 1 Floor 2 etc 3 The Location Floor Plan window opens Images can be added to the record using a video feed images on a disk or computer location or images on the system clipboard a To take a picture of the floor plan using a video feed click Load Image from Video Feed The Capture Picture From Video window appears Click Live Video Image to begin the live video capture Once the picture is showing on the screen as needed click Freeze Video Image Click Save Video Image to save the image and add it to the record b To add an image from the local computer a USB drive or a network location click Load Image from Disk The image must be a JPEG jpg file c If the im
192. e Repeat steps 2 through 7 until the list of disposition codes is complete Continue the same steps for Disposition Codes 3 6 Click Close when finished setting up all disposition codes and return to the main CAD Configuration window 2 69 CAD Configuration Call Disposition Code Report Report information includes the code and description for each disposition code 1 On the Call Settings menu highlight Call Disposition Configurations then click Call Disposition Code Report to print a list of disposition codes 2 Use the Print Preview to review the disposition code report 3 When ready to print the report click the Print icon 4 Click Close when finished a Y The UCR Code selection field is only visible if Enable UCR Codes is checked under Primary Functionality Configuration Y Disposition codes should alternate between alpha codes and numeric codes for clarity in giving them over a voice radio system For example 1f disposition code 1 is numeric then disposition code 2 should be alphabetic disposition code 3 should be numeric etc Call Note Quick Key Configuration Using this option quick keys can be created to facilitate rapid note entry Instead of typing an entire note the dispatcher enters a quick key and the associated text will be added to the call as a note For example the quick key FIRE is assigned to the note Notified Fire Dispatch When FIRE is entered as a note the entire note Notified
193. e Escape It is also indicated in the grid by the sorted column being marked in gray If an existing street record needs to be modified apply a filter to ensure the correct records are being viewed Use as many of the available search criteria as possible to reduce the number of records returned and set the sort order to accommodate the expected results then enter the search criteria and click Filter For example to pull up all street records for Beech Street the sort order can be set to the Street column and 4 BEECHS entered into the Street field of the search criteria All records containing Beech in the street name are returned Click Delete to delete the selected street record GEO Places Configuration If the agency is not using ESRI based mapping this will be used to set up places and the proper geographic areas assigned to them If ESRI based mapping is utilized use the ESRI tools to edit place information and update the CAD geographic information Use this option to set up specific places or landmarks and the proper geographic areas assigned to them Places can include parking lots bridges businesses or any other location The places set up here are used to assign locations to CAD calls This option also allows the user to link floor plans and pictures to a place record 1 2 3 4 On the Geo GIS menu click Geo Places Configuration Click Add to create a new record Enter the place Name If a Quick Key
194. e First Name Social Security Number Date of Birth Race Sex Height Weight Hair Eyes and Drivers License information The maximum number of records displayed is configured by workstation The BOLO command can also be used to add edit and print BOLO The BOLO Records list should be filtered before working with a record to ensure the correct records are being viewed Filter options include BOLO Type Incident Number Offense Number State Tag Number Year Make Model Color VIN Expired Subject Description Subject Last Name First Name Social Security Number and Date Range or a combination of these criteria Enter the filter criteria to be applied and click Filter To filter the list by a date range place a check beside Date Time Range For example to view BOLO records on black Honda Accords enter the make as Honda model as Accord and color Black Click Filter Only the selected records are displayed To remove the filter click Clear Filter The BOLOs are sorted by date and time by default To apply another sort order press F4 The current sort order is indicated at the bottom of the window To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter Double click on the desired BOLO record or highlight it and press Enter to open it To add a BOLO record press Insert The current date and time as well as the author s user name are automati
195. e call record window or drag the window to a different location The call now appears on the Incident Windows list 4 Repeat steps 1 through 3 as needed 3 119 SmartCAD Viewing Multiple Calls When multiple incident windows are open an incident may be selected for editing from either the Incident Windows menu or the active form list Incident Windows Menu 1 Select the Incident Windows menu from the main CAD window to see the list of call view windows that are open 2 Select the call record to open and press Enter 3 Make any necessary changes 4 To keep the call record window open click the Minimize button 5 Press Esc to close the call record window Active Form List 1 The active form list is available from the main CAD window or from call record windows 2 Enter FORMS at the command prompt to see the list of call view windows that are open 3 Select the window to be open and press Enter 4 Make any necessary changes 5 To keep the call record window open click the Minimize button Incident Windows is not available if the maximum number of call views allowed is zero 0 in CAD Configuration If you try to open an incident record and have reached the maximum number of open incident windows allowed the active form list appears and prompts you to close an incident window If Keep all Call Views in the Same Window is selected in CAD Configuration the information is refreshed as the user chooses which
196. e first three letters of the first street enter a slash and enter the first three letters of the second street then press Enter For example to enter the cross streets Baylen and Romana enter BAY ROM or ROM BAY in the Address field The first line of the address field is populated with the street highway or interstate information The second line includes a place or landmark if applicable Enter the apartment or lot number if needed and complete the zip code Geographic areas wrecker primary geo secondary geo etc are displayed next to the address information Double click this section to edit or enter geographic area assignments If the location of the occurrence is the same as the dispatch location click To Occurrence The dispatch location details are copied to the occurrence location 3 131 SmartCAD If the location of the occurrence is different than the location to which the unit is being dispatched enter the address information following step 3 7 Enter the complaint type and press Enter To search for a complaint type press Enter Press the Spacebar to search for a complaint type Once it has been found press Enter to add it to the call The call priority is automatically assigned based on the complaint type 8 If applicable enter the weapon involved in the incident Specific details should be used here This information is vital to officer and public safety If there is not a weapon involved
197. e pasii 68 Call Disposition CodeS ta lat a diste 68 Call Disposition Code Lain a a 68 Call Disposition Codes 2 through O rita 69 Call Disposition Code Report a io picota 70 Call Note Quick Key Configuration conri cc rana cadenas 70 Unit Log Timestamps Types Configuration id ts ii 71 Demographic Data Collection CONFIQULAtIONS cooococnnocccnnoccnonancnononononancnnnnnnonnnnconnnnonnncnronnnnnnnnos 71 Collecting DO A a o 71 Race amp Sex of SUD aiii iia ARE E A A RE S Ei 12 Reason tor Contact With Subjecte t e laid E TE T2 Primary Enforcement ACION seslerini iaa 12 Rationale for Search oia lcd ld ida 73 Results of Ser a 13 Los Message Type COMISUTAON traido 73 Radio Los DA DE E oi ame 74 Table of Contents ICM nter CAD Messaging Types ss sccie cccdcctscassaa concilio vasvascvenyiendasnsuaaga legecaeasaseedes nidad 74 Medical Instructions Configuration ii2e ectelsoee A 75 Standard Operating Procedures Configuration ooooononcccnonoccnoncnonnnnnonnnnnnonnnnconnnnnonnnnnnnncnnnnncnnnnnos 75 Subject Conti Sur iii lala E AE E E e E ia 76 A a a a a A O eta 76 Subj ct Activity serierne ienaat a ias 76 USC RUT YTV arinaa a aa O 76 Subject Fatality Type siii nra a diane E lo sand NE N AAEE TE 77 Quick CAU Contra caus ve aan sa a meee ase 77 VESSEL SLOP A OME SUN ALL OI ti Os a Wala cles AS as 78 MICS CONT a EEA EEE E E E EE E EEI evn ties esas 78 A taco ele eels soto don dg a cece hc cag dd og uaigh cs E 78 Vehicle A CHV IY o nen E crane sd
198. e to access maps within SmartCAD Place a check beside Enable Map Settings to allow the user to configure the actual map layers for the workstation If this option is selected the user has the ability to add remove display hide set zoom levels etc for the map display Enter the Map Refresh Interval in seconds This setting controls the refresh rate of the incidents and units being drawn on the map 2 37 Te CAD Configuration Enter the location of the Map Settings File by clicking the magnifying glass icon Browse to the location where the map settings are stored Double click on the file or select it and click Open The settings for mapping layers colors zoom levels and map network are contained in the Map Settings file If this file 1s not specified CAD Map will not run Global Extents are used to store the initial values of the map when it is loaded in CAD These designate the full jurisdictional area covered by the agency Enter the coordinates Left Right Top Bottom to determine the size of the map area that will be displayed Workstation Extents are used to store a secondary set of values the map uses These designate the area covered by the dispatcher Enter the coordinates Left Right Top Bottom to determine the size of the workstation area that will be displayed 10 Form Startup Position holds the coordinates that are used to position the map 11 and will initially display when it is loaded for the first
199. e to move to that section For example press Alt M to move to address information 3 142 SmartCAD Placing a Unit on Break Note The order in which break call details are entered is determined by the agency and configured in CAD Configuration The steps below may not reflect the order of the local configuration Follow the order on the Break Call window Press Page Up or Page Down to move from section to section 1 To create a break call enter B at the Command line and press Enter The Break Call window appears The configured break complaint type and complaint status are entered by default according to the agency s designation in CAD Configuration Change if needed Enter the call number for the unit on this call and press Enter Enter the appropriate information for the location that best applies to this call Enter the first three letters of the street Press Enter to validate the location against the geographic file A multiple matches are found a list of matching locations appears Use the mouse or the arrow keys to find and select the correct street record Double click the street record or Enter to apply it to the CAD incident Certain identifiers can be used to locate specific address types For example interstates should begin with I or I as in 110 Highways should begin with US or US as in US29 To enter an intersection enter the first three letters of the first street a slash
200. e viewing a vehicle record you can view vehicle alerts using shortcut keys For example press Ctrl F3 to view prior incidents related to the vehicle Vehicle alerts can be viewed using the command line Be sure the correct vehicle is selected o Enter VB at the command line to view the BOLO record o Enter VC at the command line to view the caution notes o Enter VP at the command line to view the prior calls o Enter VT at the command line to view tow records Y Enter VE at the command line to edit the selected vehicle Y Press Shift UP arrow to scroll up through the list of vehicles Press Shift Down arrow to move down through the list Press Alt M to access the Summary tab and review all supplemental information entered for the call 1f the workstation is configured to view the summary tab in CAD Configuration 3 111 Y Y SmartCAD When a vehicle is added to the call record and the Additional Info field is blank the vehicle tag number and state will be added to the Additional Info field provided the agency has enabled vehicle tag and state to populate in CAD Configuration When an incident number is changed all supplemental information notes subjects vehicles etc are updated to reflect the new incident number Entering Vessel Information To enter vessel information type BA at the command line and press Enter In the Registration panel enter the vessel registration information state regis
201. ea et ESR 28 Viewin CETTE IIIS a a io Se 28 Sorting UNIS ii A as 29 Hiding hs Untitled 29 Shortt Men s asas de tos e e e e ee e da 29 Monitorin the Radio A o 29 Undockins the Radio Loe iiscisjscecisscaceass dey iecasusiadsvledeganasvstna codunscaea e AR e 29 Viewing a Radio Loe Report apa andy ee Rea ie 30 Viewing Commands cespe tenereat e e eE E E Eon EES aa ESR 30 Using th Address BOOK viii nde a e E easain a EARE 30 Using the Scratch Pad A a a a a ne tied 31 Reviewing Standard Operating Procedures ooooonooccnnnocononononononononnconannccnnnnncnnnnnonnnanonnncnconnnnnnnnos 32 Reviewing Medical Instructions di a 33 Table of Contents Viewing Tow and Wrecker Companies cccssccessseceesseceseeceeseecsencecesneecssceecsceeceseeeesseeeesaes 34 Review ines Administrative NOTES ss sae sae poutded cogh eis coudeas sao a ae a sees oti tea edies 34 Printing CAD REPOS dida 35 Viewing DOGS AAA A soes ossen iSS reses iesse aoisi 36 Reviewing the Communications Dispatch Log ooooccnnoccnonocaconocanonaccnoncnonnnononnnnncnnncnonnnnnronnnnnnnnos 36 Using the CAD Comm and Lidia 37 TPG Gm ANG le edo 37 Reviewing the Radio Log iria 37 Addins aRadio Kog Rec rds orei i EE E E E E E akne edee 38 Marking a Radio Log Record as Read oooococnnncoconococonncncnnncnonononononanononcncnoncncnnnncnnnncnnnnccnnnnos 39 Reviewing Personal Dispatch Logs ota 39 Reviewine the Tow Do dada 40 Review ne the Linton a a E a a S 41 EMI Un EE E E RAY aS H
202. ears listing all units assigned to that shift and includes call number name agency type geographic area comment and station 4 Press AIt A to select all units Check marks appear in the Selected column If all units appearing on that roster should not be brought on duty choose the ones to be placed on duty by placing a check mark in the Selected column of those units 5 Press Alt B to bring the selected units on duty 6 Press Esc to return to the Unit Rosters list when you are finished Off Duty 1 To take a shift roster off duty type RO at the command prompt and press Enter The Unit Rosters list window opens 2 Select the shift roster to be taken off duty and press Alt R 3 The roster window appears listing all units assigned to that shift and includes call number name agency type geographic area comment and station Units appearing faded with a strikethrough are on duty 3 83 SmartCAD 4 Press AIt A to select all units A check mark appears in the Selected column If all units appearing on that roster should not be taken off duty choose the ones to be taken off duty by placing a check mark in the Selected column of those units 5 Press Alt T to take the selected units off duty Units with open calls cannot be taken off duty 6 Press Esc to return to the Unit Rosters list when finished Reviewing Unit Shift Status When a unit is placed on duty the ending shift time is entered by the CAD u
203. eate Traffic Stop Call Create a warrant service y w Right click a unit select Create call n New Call for Unit Create Warrant Add Boat to Call n a BA Edit Boat on Call n a BE Create a return trip call n a CRT n a Create Scheduled Call n a CSC Create Watch Order from we CWO Incident Change Active Call ah CS Status Create a call and dispatch n a ID wn a unit Create a call and put a a 10 we unit onscene Create a call and put a Ja IE a unit enroute Close and code a call F9 CC Right click select Close the Call Reactivate a closed call n a RCC e A Beactivale Closed Call Link one call to another y LI Right click select Link Call to call i Another Call Create Duplicate Call n a MAKEDUPE Show the closest units to le MSU Right click select Mapping Show a call Closest Units Center the current de MCI Right click select incident on the map Mapping Center on Incident Show the closest hydrant 7 MHYD Right click select Mapping Show to a call Closest Hydrants Right click select Refresh map n a MREF Mapping Refresh Map a Right click the subject panel and Validate addresses Enter n a select Validate Center the map on wi MSR Right click the subject panel and subject s address select Center on Map 3 14 SmartCAD 3 hi hi A To do this press this eure or use the mouse to click here key command Center the map on the Right click the subject panel and subject s business n a MSB 8 Ject p address
204. ecord Tow records should be filtered before sorting or searching Apply filters based on available information For example if a specific vehicle tow is being sought enter the tag number and click Filter To remove the filter click Clear Filter Tow records can also be sorted by right clicking the Sort button and selecting the sort order to be applied Reviewing the Unit Log If enabled in CAD Configuration the unit log records each time a units status is changed such as when the user sets the unit s last location changes the unit s assignment or resets primary and 3 41 SmartCAD secondary timers Users must have the proper permissions in Employee Master in order to add edit delete and view log records 1 Type ULOG at the command prompt and press Enter If a unit number is entered after the ULOG command the list is automatically filtered by call number and only entries for that unit number appear The Unit Status Change Log window lists the date time agency call number status description activity location incident number dispatcher secondary status mileage secondary status location note role and latitude longitude coordinates for each record Use the scroll bar to scroll through the unit information The unit status records list should be filtered before working with a record to ensure the correct records are being viewed Filter options include agency call number dispatcher status activity incident
205. ecord from an existing CAD call using call information enter CBOLO at the Command line while the call record is open Pressing Page Up and Page Down moves the cursor from one section of the BOLO record to another Appropriate user access rights must be granted in Employee Master to add change view or delete records Printing BOLO Reports 1 Ze 3 While viewing the BOLO list click Print Report The report includes the date time offense number incident number user name vehicle information and subject information including comments for each BOLO record Review the report that appears on the screen to confirm the desired information is present When ready click the Print icon Click Close when you are finished Reviewing Caution Notes 1 To view all caution notes regardless of location enter CN at the Command line on the main CAD window and press Enter The Caution Notes window appears Caution notes are listed including the date vehicle state and rag full address and dispatch area for the caution The maximum number of records displayed is configured by workstation in CAD Configuration From this location users can add edit and print caution notes The caution notes list should be filtered before working with a record to ensure the correct records are being viewed Filter options include State Tag Number Address City State and Date Range or a combination of these criteria 3 194 8
206. ect the Initial Complaint Status Use the ellipsis to find a complaint status When the needed status has been found double click to select it This status is automatically assigned to any call with this complaint type 2 59 10 11 12 13 14 15 16 17 18 19 20 21 CAD Configuration Offense numbers can be automatically assigned to an incident The agency acronym is included as part of the report number Select the agency acronym by clicking on the ellipsis to the right of the Generate Offense Report Number For Agency Place a check beside Allow Viewing of Call Information By Public if calls of this type are to be made available for public view Place a check beside Collect Collision Statistics to collect collision statistics when closing calls with this complaint type Place a check beside Collect Demographic Statistics to collect demographic statistics when closing calls with this complaint type Place a check beside Include This Complaint Type in the Response Time Report to include this complaint type in response time reporting Place a check beside Include This Complaint Type in the Major Incident Report to include this complaint type in major incident reporting Place a check beside Alarm Stations for Available In Quarter Units to activate the fire interface when this complaint type is used Units must be set up to receive alarms in Employee Master and the alarm system mu
207. ect the complaint status type Press the Spacebar to search for a complaint type Once it is found press Enter to add it to the call If the agency has assigned a specific list of complaint status types to complaint types in CAD Configuration only those defined statuses appear in the Complaint Status drop down list allowing the user to quickly select the appropriate one instead of scrolling through the entire list 3 127 SmartCAD 10 If applicable enter the weapon involved in the incident Specific details should be used here This information is vital to officer and public safety If there is not a weapon involved leave this field blank Press Enter 11 Press Page Down to ship the call At this point the call appears on MCTs in the field and on CAD workstations Additionally any alerts to medical instructions operating procedures duplicate calls caution notes or prior calls will appear on the call record 12 If the user has Call Taker access to SmartCAD in Employee Master the agency must be selected for the incident The list of agencies monitored by the workstation appears If needed press Alt V to view all agencies on the system Use the arrow keys to move to the correct agency and double click or press Enter to select it 13 The Incident number is generated using the selected agency If the user does not select an agency the default agency is used 14 Enter the complainant s name and phone number When
208. ected status code Using the above example two additional timers must be added The first timer begins at hour O with check minutes of 2 The second timer begins at hour 5 with check minutes of 5 Click Save amp Close when finished The default priority codes appearing in bold cannot be changed Additional timers must be added for the selected priority code in order to set additional welfare checks To disable a timer set Check Minutes to zero 0 Timers showing the Check Minutes in red are disabled 2 96 CAD Configuration Transportation Mode The Transportation Mode settings are used in conjunction with secondary statuses to indicate the method of transportation used therein Transportation Mode Configuration 1 u e V N On the Unit Settings menu highlight Transportation Mode then click on Transportation Mode Configuration Click Add to create a new transportation mode Enter an abbreviation for the new mode in the Transportation Mode field Enter the expanded name in the Description field Click Save then click Close Clicking Close prior to saving will result in the loss of any unsaved changes Agency Transportation Mode Defaults Transportation mode defaults can be set at the agency level saving time when assigning a unit to a secondary activity 1 On the Unit Settings menu highlight Transportation Mode then click on Agency Transportation Mode Defaults Click Add to create a new default setting
209. ed 3 128 10 11 12 13 14 SmartCAD If the Hide created calls is checked only those calls scheduled but not yet created are listed If it is not checked all scheduled calls for service are listed Click Add or press AIt A or Insert to add a future call for service The Call Scheduler Detail window appears Enter the date and time for the call to be created in CAD At the designated date and time a call will automatically be created in CAD All information entered here will transfer to the CAD call Enter the date time of the appointment This date time is entered on the call record as a note The Received Date Time Entered By Entered Date Time and Agency fields automatically populate with the current date and time personnel number and agency Select how the call request was received in the Initiated By field i e phone call e mail fax Enter the name and phone number of the person making the request The person s name and phone number will transfer to CAD in the Complainant fields and a subject record will be automatically created for the call record Select the complaint type or nature of the call The priority assigned is based on the complaint type but the user can manually assign a priority to the call Enter address information pickup and destination Press Enter after entering the place name or street address for validation If an exact address is not entered SmartCAD will prompt t
210. ed if needed Filter options include Company Name Company ID Area Class Last Rotation Incident Number Wrecker Count Inactivated Companies and Date Range Enter or select the filter criteria to be applied and click Filter To remove the filter click Clear Filter Entering in the filter criteria acts as a wildcard Entering _ in the filter criteria acts as a single character wildcard Tow companies are sorted by area class and rotation order by default To apply a different sort order press F4 Each time F4 is pressed another sort order is applied The current sort order is indicated at the bottom of the window and gray shading on the grid To find a specific company press F5 The search is made on the selected sort order To remove a wrecker company from the tow rotation list select the wrecker company and click Inactivate Delete The wrecker company is marked as inactive and appears on the list with a strikethrough To reactivate the wrecker company select the company and click Reactivate Undelete Tow Service Area 1 2 3 4 5 6 On the Call Settings menu highlight Wrecker Configurations then click Tow Service Area Click Add to set up tow service areas Enter an abbreviation for the Service Area Enter a Description of the area Click Save to save the record Click Close to abandon changes Click Close when the list is complete Tow Service Type 1 On the Call Settings menu
211. ed appear in the 911 panel at the bottom of the SmartCAD Call Unit Status Screen allowing incidents to be created The call taker must be logged into SmartCAD with the workstation ID that matches the 911 device ID in order to view 911 calls The 911 panel does not appear until the call taker answers the 911 call If there are no 911 calls the panel does not appear 1 When a 911 call comes in and the call taker answers the phone the call immediately appears in the 911 panel of the SmartCAD main window Enter 911 at the command prompt and press Enter to create an incident If the caller is using a Phase II compliant wireless phone the latitude and longitude coordinates are displayed and used to determine the address of the caller The ncident screen appears with the 911 information name address phone number and Lat Long coordinates The address is automatically validated and the geo areas are completed based on the address information 3 124 10 11 12 13 SmartCAD Change the dispatch location as needed For example if the caller is on a cell phone or using a neighbor s phone enter the location to which a unit should be dispatched If the location of the occurrence is the same as the dispatch location click To Occurrence The dispatch location details are copied to the occurrence location If the location of the occurrence is different from the location to which the unit is being dispatched enter the correc
212. efault Path for the export files This can be anywhere that is secure yet available for access by those needing the exported data Choose the Default type search button appears as an ellipse Use the search field to select the default export format When you find the correct option is highlighted double click it click OK or press Enter to select that file type Options include Text txt Firehouse Firehouse 5 Excel xls or Dbase3 dbf format Repeat steps 1 through 3 for Fire and EMS if needed Click Save then Close when finished to return to the main CAD Configuration window 2 25 CAD Configuration Timer Interval Configuration Refresh Intervals Call Timer Refresh seconds Main Refresh 1 seconds Date Time Display Refresh 1 seconds Check Messages 10 seconds Secondary Timers 25 seconds 911 Refresh 1 seconds Cancel Use this configuration console to set the refresh timers in SmartCAD 1 On the Master Settings menu click Time Interval Configuration 2 Enter the refresh rate for each item in seconds The values entered in each field become the default refresh rates in SmartCAD 3 Click OK to save the record 4 Click Cancel to exit without saving changes 2 26 CAD Configuration Command Line Add Configuration Master Settings Geo GIS Call Settings Unit Settings Help Primary Functionality Configuration Color Configurations Sound Configuration 911 Feed Co
213. elected unit Confirm the correct unit and offense numbers are displayed If any of the information is incorrect click Cancel Request or press Esc or Alt C If the information is correct click Assign Offense Report Number or press Enter or AIt A to assign the number to the unit 6 To view add or edit call notes click on the Notes tab 3 176 SmartCAD To edit an existing note double click the note or highlight it and press Enter Another window will pop up to allow changes to be made Click on Edit and highlight Notes or right click on the notes pane to access the following options e Add Create a new note on the call This can also be accomplished by pressing Insert e Add Multiple Create multiple new notes on the call This can also be accomplished by pressing Alt Insert e Edit Edit the currently selected note e Delete Delete the currently selected note This can also be accomplished by pressing Delete Click the Transports tab to view transports associated with this call record Use the DISP section below the supplemental information to edit the disposition codes assigned to a call Click the Edit button appearing to the right of Code 6 The Disposition Codes window opens Make the necessary changes by selecting the correct codes using the ellipsis or manually changing the codes If any of the disposition codes are changed use the Reason for Change field for each modified
214. enerated 5 Press Enter to continue to the Calls Manager window which lists each call that will be generated in CAD including the day of the week and appointment date and time 6 Press Enter to continue to the Summary window If all the information appearing in the summary is correct press Enter to generate the recurring calls 7 Click Close to return to the Scheduled Calls list window Press Esc to close and return to the main CAD window Dispatching for Another Agency Your workstation works with incidents and units for a specific agency by default as determined in CAD Configuration If you are asked to take calls or dispatch for another agency follow these instructions 1 2 To create a call for another agency type IA at the command prompt and press Enter A list of agencies monitored by your workstation appears If needed press Alt V to view all agencies on the system Use the arrow keys to move to the correct agency and press Enter Enter the address of the dispatch location Type the first three letters of the street Press Enter to validate the location against the geographic file A list of matching locations appears Use the arrow keys to make a selection and press Enter Certain identifiers can be used to locate specific address types For example interstates should begin with I or I as in 110 Highways should begin with US or US as in US 20 To enter an intersection enter th
215. er evidence number complainant name primary unit backup unit reporting unit dispatch location occurrence location call location call taker complainant phone dispatcher disposition code received date time patrol zone and primary geo area Enter the filter criteria to be applied and click Filter For example to view calls for unit 100 enter 100 and click Filter Multiple primary and backup units can be entered in the Unit field separated by a comma To remove the filter click Clear Filter The calls are sorted by Date Time by default To apply a different sort order press F4 Each time F4 is pressed another sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column To find a specific record press F5 The search is made on selected sort order Double click on the desired record or highlight it and press Enter to view it When finished reviewing archived calls press Esc to return to the main CAD window After filtering a list in Call History the list of calls can be printed Click the Print Details button to print a list of the calls with details Click the Print List button to print a summary of the calls that includes the Unit numbers but excludes all other call details Y Click the Unit Times button to view all unit times for the call Calls may also be sorted by right clicking the Sort button and selecting the desired sort order 3 1
216. er options include ICM type priority public agency district subject added by created date time range expire date time range Enter the filter criteria to be applied and click Filter To remove the filter click Clear Filter The message list is sorted by Creation Date Time by default Press F4 to change the sort order Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter When finished reviewing the messages press Esc to close the window To add a new ICM record click Add or press Insert To add a new record based on the selected record press Ctrl Insert All information is copied to the new record allowing changes to be made as needed Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard 3 49 SmartCAD Managing Units Placing a Unit on Duty 1 On the main CAD window press F1 to put a unit on duty 2 Enter the unit call number and press Enter The person s name geographic assignment unit type agency rank shift assignment position division personnel number and end of shift date time are displayed If applicable the alarm location and alarm settings are also listed Skip to Step 8 if no changes are needed
217. er the list by a creation date range or an expiration date range place a check beside Date Time Range or Expired Date Range respectively as needed For example to view all Watch Orders scheduled in Pensacola for the week of April 6 2014 enter Pensacola in the City field place a check beside Date Time Range enter 04 06 2014 00 00 00 and 04 12 2014 23 59 59 for the date range and click Filter Only watch orders in Pensacola for the selected week are displayed To remove the filter click Clear Filter Watch Orders are sorted by Date Time by default To apply another sort order press F4 Each F4 is pressed a different sort order is applied The current sort is indicated at the bottom of the window and by the shading of the sorted column To find a specific Watch Order press F5 The search is made on the selected sort order Enter the search criteria and press Enter Press Enter to open the selected Watch Order To add a check on the location press Insert while viewing the order Enter the Call number for the unit performing the check and press Enter to complete the unit s Agency and Personnel Number If an incident number applies enter the incident number Enter any notes as needed in the Notes field Press Tab to save your notes Press Esc when finished Press Esc again to close the Watch Order record To add a Watch Order press Insert Enter the Address by typing the first three letters of the stre
218. er to change call history records Users with No Access are not allowed access to call history records A yellow folder icon appearing on the supplemental record tabs and in the Edit menu indicate information is available for that item If the folder is grayed out there is no information All records can be printed for individual supplemental record types subjects vehicles vessels property or real estate For example to print all vehicle records right click in the empty area of the Vehicle tab and click on Print All Records or click on click Edit highlight Supplemental Forms highlight Vehicle and click on Print All Records Adding Calls to Call History 1 4 5 While viewing the call history list click Add or press Insert to create a new CAD incident directly into call history Click Yes to confirm the addition of a new CAD incident or No to cancel the record addition The Call History Record window opens ready for the incident information to be entered The record is marked at the bottom left with the message This incident was created in BACKFILL mode Enter information into the incident as if editing an existing Call History record Click Close when finished Printing Archived Calls 1 2 3 While viewing the call history list locate the call to be printed When the call has been located double click it or highlight it and press Enter to open it Click Print at the bottom or click File then cl
219. ers Disclaimers The information contained in this document is the proprietary and exclusive property of CTS America except as otherwise indicated No part of this document in whole or in part may be reproduced stored transmitted or used without the prior written permission of CTS America The information contained in this document is subject to change without notice and should not be construed as a commitment by CTS America CTS America cannot be held responsible for errors and inconsistencies in the information presented in this manual We welcome any comments or suggestions that may improve the quality of our documentation For questions concerning this manual please call toll free 1 800 374 0101 Technical Support Toll Free 877 SMARTCOP 762 7826 E mail support cts america com Web www cts america com Fax 850 429 0522 CTS America s support staff is available via a toll free number 24 hours a day 7 days a week including holidays Table of Contents A LO i SMICA DANS A AR 1 E O A O ER 1 Product Version Number viuda didas 1 Loge MOT A A A cia 1 De OIE UTIs ra 1 Lossing OU Es cated ce tos tekst dl e st teed dto 2 SmartCAD Era Ce Gunes is 2 Sm rtCAD A O 4 Man CAD W TAO Wsnatada a a E a E a a seeen anda ate 4 Call PM ita 4 Rado OE SL A A A AE AAA AAA TA AA s 5 DA IEM O e E E A 5 ON PANE AE E E E E E E E EE 6 Call Incident Details Screen sucia il 6 Call ALN ON enoa e ck al ACs mica Cer A 7 Complaint Natre A
220. es subjects vehicles etc are updated to reflect the new incident number 3 105 SmartCAD Pressing Page Down moves the cursor from one panel of the subject record to the next The list of subject types activities and extent of injuries are created in CAD Configuration Press Shift to scroll up through the list of subjects Press Shift W to move down through the list You can view another call associated with this subject by selecting the call and pressing Enter When you do so the subject record and current call record you are viewing are closed Press Alt M to access the Summary tab and review all supplemental information entered for the call if your workstation has been configured to view the Summary tab FA appears in the Fatal column on the subject tab of the call record indicating a fatality for this subject When a complainant is added to a call a subject record is automatically added to the call and the subject type is automatically set to complainant If the complainant information is changed on the call record the subject record is also changed Y Subject information is automatically linked to the MNI Y A teal colored MNI TW flag indicates the subject information entered matches an active trespass warning in an MNI record Subject Information and the Master Name Index 1 After the subject information name date of birth race or sex has been entered into a CAD call CAD automatical
221. esaeaastedancsueseameeenaaes 54 Fire Sub Geo Areas Configuration monica cria nara cgis 55 EMS Sub Geo Areas Conn Ur A o AS 55 Geo Area Nomenclature Configuration sesssessssseesseesseesseesseressteesstesseesseesseeesseeessresseesseesset 55 Geo VIS WSC Oni O o ad 56 Phone Book Data Import usina daria lidera 57 O eC aga URN NaNO 58 Call Complaint Nature Configurations cceesccesssecesseceeseeceeaeecseaeecesaeecseneececeecseeeeseeeessaes 58 Call Complaint Types irni naina traa a a ra Ea Dero Eia PAET A EAEE taS 58 Complaint EI ne A A ele eel a 58 General Configurations urratsi i a ie sy e irrt ESEE 59 Default Disposition Coles ennenen O ici 61 11 11 Table of Contents Available Complaint Statuses viril anda tada eii iasi 61 COM Ed Eo 61 A Gas ech Gece ai i a ctl ai agesin Set eI Peas ieo stance Grate 62 Medical Instruct Ons voii lil ld iia 62 ac AA a E AE toting eas E tee 63 Duplicate Complaint Tip ii RS O cies 63 Automated NOUMCANONS cutis 64 Manual Notification Lists avec ii lies 64 ENDE a Ad A e 65 Printing Complaint IPs A Rd 65 invalid Call Complaint Types e e a r a ese es 66 Quick Incident Compl int PES e E 66 Call Complaint Stat s PES A E E E 66 Watch Order Complaint se Pd Ra e Ee 67 Notification List Configuration siccs sascassdesddecasestscvounnseeiavcneadcadasocetasdsecdatans daeay suntan ss deeddanas ecace 67 Call Disposition Contursi ines dette E ee Rta teen 68 Call Disposition Code Fora yeaah taa iei
222. ess Use this function to search for and validate an address entry from the command line 1 Enter VAL at the Command line and press Enter 2 When the validation window appears enter the Address Place Name or Cross Street to be validated on the corresponding tab on the right and press Enter The results display in the list on the left Results are limited to the top 1000 records If the needed address does not appear in the list the list can be further filtered using the search options on the right 3 Double click on the desired address record or select it and press Alt D to view the detail 4 If mapping is enabled for this workstation and has been successfully initialized a Globe icon will be displayed beside the latitude and longitude fields a Click the Globe icon to center the map on the selected address b Once the map appears a flag flashes on the map near the center of the current view and the name of the address entry is displayed 5 Press Esc when finished to return to CAD 3 154 a SmartCAD Y Enter MVAL at the Command line to show the validation form and center the results on the map v Latitude and longitude coordinates are printed on address book entries and other reports containing validated address information Creating a Scheduled Call A scheduled call can be created from within an existing call record 1 A call record must be opened to create a scheduled call from an existing cal
223. ess Alt B to activate the Road Closure option from the toolbar Press AIt C to create an incident from the map view Once the call is shipped it will be displayed after a map refresh Click Show Units to show or hide the display of units Click Show Incidents to show or hide the display of incidents Click Show Stations to show or hide the display of stations Click Show Road Closures to show or hide the display of road closures Click Show Map XY to display the latitude longitude coordinates in the taskbar Click Show Unit List to display a list of units the current status and name Right click a unit for additional options such as center show and follow unit Click Show Call List to display a list of incidents with the current unit status complaint type priority and location of incident Right click an incident for additional options such as show incident or center map on incident Press Ctrl I to zoom in one level at a time on the map Press Ctrl O to zoom out one level at a time on the map Press Ctrl S to show or hide the SID Satellite Image Display if one has been specified in the map setup Users may also right click the map and select Show Layer Information at this Point Press Ctrl W to set the current map extents to the workstation extents Map Mode Options Click on the Edit menu highlight to Mode and then select an option to place the map functionality into a specific mode for continuous action with
224. ess Enter to open the selected medical record To add a medical record press Insert or click Add Enter the Other Number the Description of the medical record and the detailed instructions Press Tab to save the procedure Press Esc to close the record and abandon unsaved changes To delete a medical record select it and press Delete Press Y to confirm record deletion Press N to abandon the deletion request When finished reviewing Medical Instructions press Esc or click Close to return to the main CAD window To add or edit Medical Instructions Full Access is required in Employee Master To print an individual medical record open the record and click Print To print all Medical Instructions click Print All on the Medical Instructions window To delete Medical Instructions the agency administrator must enable delete options in CAD Configuration and full user access rights in Employee Master to delete Medical Instructions Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard 3 33 SmartCAD Viewing Tow and Wrecker Companies 1 4 A list of Tow and Wrecker companies can be accessed from the main CAD window or while viewing a Call record Type WRE at the command prompt and press Enter The Tow Wrecker Companies window appears All towing companies are listed including complete wrecker company details Use the horizont
225. ess information should appear 2 Double click on a quick incident type or select the quick incident type and click Edit 3 Select the panel to be repositioned and click Up or Down as needed Unit Information License Plate Information and Vehicle Description panels provide the opportunity to rearrange fields within each panel using a different pair of Up and Down buttons 4 Click Save when panel and field orders have been organized as needed Click Close to abandon unsaved changes 5 Click Close when finished 2 77 CAD Configuration Vessel Stop Configuration 1 On the Call Settings menu click Vessel Stop Configuration to select the order that vessel information is entered in CAD 2 Enter the Default State to be entered for vessels 3 Select the Default Complaint Type for Vessel Stop from the drop down list 4 Indicate the order in which vessel stop information should be entered in CAD Select 1 2 or 3 for each item Vessel Registration Vessel Description and Stop Location 5 Click Save to save the settings Click Close to abandon unsaved changes Vehicle Configuration This section provides the opportunity to configure the appearance of fields within the data panels of a CAD incident Vehicle Type 1 On the Call Settings menu highlight Vehicle Configurations then click on Vehicle Type 2 Click Add to create vehicle types such as late model antique etc 3 Enter the Vehicle Type and click Save
226. essseesseesseesseesseeesseeesstesseesseeesseeesseesseest 97 Agency Transportation Mode Defaults ooonononcnnnncccnnncconnnanononacononacononacononanononoconnnanoonoos 97 MINE AMAS ES 2 A A A AA A E A EA eee eee ae AAN 97 CAD Configuration CAD Configuration About CAD Configuration Use CAD Configuration to set up lists display options and other items for SmartCAD Once SmartCAD is configured initially changes to basic settings will be rare However settings that require updated information such as caution notes geographic file run cards etc may require periodic changes Product Version Number The content in this document supports SmartCAD Configuration version 9 5 Keyboard Shortcuts Most configuration lists in CAD Configuration have the following shortcut keys to aid in quickly setting up list items To Do This Press This Key Or Use the Mouse Here Add a new record street tow Insert Ada bation area complaint type etc Edit a record street tow area complaint type etc Search for a record street tow Enter Edit button F5 Find button area complaint type etc Delete a record street tow area complaint type etc Add a new street or place based on the selected record Close a configuration list Esc Close button Exit CAD Configuration Alt X Red X at top right Delete Delete button Ctrl Insert Add button CAD Configuration Logging
227. et and pressing Enter to validate the location against the geographic file A list of matching addresses appears Double click the location or use the arrow keys to highlight the location and press Enter Enter additional information and notes about the watch order 3 196 SmartCAD Watch Orders are valid for a week by default If the order should expire earlier or later than the automatic expiration date change the expiration date accordingly Press Tab to save and press Esc when finished 7 When finished reviewing Watch Orders press Esc to return to the main CAD window Y To create an incident from a watch order open the watch order record and click Generate Call Y To create a watch order from an existing incident enter CWO at the Command line while the incident record is open Y When viewing a call record enter WO at the Command line to view watch orders for the dispatch location on the call Y To create a check on a Watch Order from an active call record enter WO at the incident s Command line and press Enter to open the watch order record Click Create Check from Call and enter notes about the check Enter the unit call number making the check and press Enter Press Esc to close the record Y When a Watch Order expires the record must be manually updated Open the watch order and place a check beside Expired Y Entering in the filter criteria acts as a multi character wildcard E
228. events can be assigned to all users and workstations or to an individual user or workstation Select the users or workstations that will receive this sound 5 Use the ellipsis to locate and load the sound file Browse to the location of the file Double click the file to assign it to this event 6 Enter a brief Description to identify this sound 7 To hear the selected sound file click Play Sound 8 Place a check beside Enabled to activate the sound If this check box is not marked the sound is disabled 9 Click Close when finished Y Click Print on the sound configuration list to print the list of assigned sound events To edit a sound event search for and select the event Click Edit Make the necessary changes and click Close when finished Y Press F5 to search for a sounds event the search is conducted on the current sort order Press F4 to sort the sound event list Sort options include event ID description enabled type user name workstation description and sound description MCT calls take precedence over priority For example if a priority 1 call is created by an MCT user the MCT sound plays rather than the priority 1 sound 2 23 CAD Configuration 911 Feed Configuration CAD 911 Feed Table Description A CAD311 SRSO 911 FEED Edit Enter Find F5 Add Insert Delete Delete Close Escape tratada alten NOTE Enable 911 ALI ANI Feed must be checked in
229. ew who will be notified click List Details Users can add multiple alarm levels and lists to each complaint type EMD Interfaces 1 2 3 Click on the EMD Interfaces tab to configure complaint types for the EMD interface Select the check box es to indicate the appropriate interface to be launched when the call complaint type is entered on a CAD call If ProQA is being used more than one check box may be selected For example if the complaint type is for Fire EMS select ProQA Medical and ProQA Fire Then when the complaint type is entered in CAD the user has the option of which ProQA application to launch i e Fire or Medical Click Save to return to the Call Complain Types list window Printing Complaint Types 1 On the Call Settings menu point to Call Complaint Nature Configurations and then click Call Complaint Types Click Print to view a list of complaint codes Use the Print Preview to review the report The report includes the complaint quick key call priority alarm level and description When ready to print the report click the Print icon 2 65 CAD Configuration Invalid Call Complaint Types Complaint types are added to this list 1f any of the members of the associated notification list becomes invalid They are removed from the list when the invalid information is removed or modified 1 On the Call Settings menu point to Call Complaint Nature Configurations then click Invalid Incide
230. extend the check timer type ET the unit number and the amount of minutes at the Command line and press Enter For example to extend the check timer for unit 100 by 5 minutes type ET 100 5 Y The check timer can also be reset by entering OK and the unit number at the Command line or double clicking the unit number Y The ET command cannot be used to extend a timer if the unit currently has an expired timer 3 77 SmartCAD Y A record is created in the unit log each time you reset a unit check timer or enter a unit s current location using the SLL command y A record is created in the unit log each time a unit s welfare timer has expired Checking on Multiple Units The SLL OK and T4 commands can be used to reset the location or timer for multiple units For example enter T4 100 200 300 to reset the timer for units 100 200 and 300 Viewing Units Dispatchers can view all units or only those assigned to active calls by changing the sort order To do this right click in an empty area of the Units pane of the main Smart CAD window and click Sort by Availability Assignment amp CallNo Viewing All Unit Locations 1 The current location of all units on duty can be viewed by typing LL at the Command line and pressing Enter To search for a specific unit press F5 type the unit call number and press Enter The record is highlighted The Units window appears and lists the call number role age
231. f Off Exiting CAD Exit the current call Esc n a n a Log out and login as a F12 LOGIN File Logout amp Login as Different different user User X or Close SmartCAD Shift F12 LOGOUT File Logout amp Exit 1 2 3 This command must be followed by a unit call number This command must be followed by a unit call number comma and a unit call number The unit number can be added to many commands to place a specific unit en route on scene off duty etc 3 19 SmartCAD Selecting a Color Scheme The agency can use the CAD Configuration module to assign different colors to indicate call priority and unit status in CAD Color schemes are created in CAD Configuration On the View menu point to Colors and then click the configuration you want Note Your color scheme selection can be stored with a unique desktop setting Refer to Creating Desktop Settings for more information Timers When a timer expires for a call or unit the timer or unit is displayed in a different color e Red indicates the Call Hold Timer has expired e A Gray highlight indicates a unit s T4 timer has expired e A Yellow highlight indicates a unit is enroute e Green indicates a unit has been dispatched e White indicates a unit has not yet been assigned Creating Desktop Settings The user s preferred CAD display settings can be saved and stored as a Desktop Setting For example if it is preferred to view unit information in row
232. ffense Number to Call Change the active call status n a CS n a Create a return trip from open a CRT A call Right click and select Close Code Close and code a call F9 CC Ou CurercCall Exit the current call Esc n a n a 3 94 SmartCAD Managing CAD Incidents There are two stages to entering a call entering initial data to create the call and entering additional details about persons and vehicles Once a call is entered caution notes BOLOs and other information can be viewed This chapter provides instructions for creating a call and entering the additional details such as subject vehicle vessel etc See Reviewing Maps for mapping information See Reviewing Call Detail Records for instructions on changing or reviewing additional information after the call is shipped 1 2 Enter I at the Command line and press Enter Enter the address of the Dispatch Location Type the first three letters of the street Press Enter to validate the location against the geographic file A list of matching locations appears Use the arrow keys to make the appropriate selection and press Enter e Certain identifiers can be used to locate specific address types For example interstates should begin with I or I as in 10 Highways should begin with US or US as in US29 e To enter an intersection type the first three letters of the first street enter a slash and type the first three letters of the second st
233. for the operator on the selected date are displayed To remove the filter click Clear Filter Log records are sorted by Date Time by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column To find a specific log entry press F5 The search is made on the selected sort order Type the necessary search criteria and press Enter Double click the needed log entry or press Enter to edit the selected log entry To print a log entry open the selected record and click Print The Print Preview window displays the report Click the Print icon to print the report To enter a note click Add or press Insert The date time and user name are automatically entered The entry type is entered by default change the type as needed using the ellipsis If this note is approved for public release place a check beside the appropriate option If this note is a caution or road closure enter the date range during which this notice is valid 10 Enter the subject and message of your note Press Esc to close the note 11 When finished reviewing and adding notes press Esc to return to the main CAD window 3 36 SmartCAD Using the CAD Command Line Dispatch Log entries are entered using the command line To view a list of all user commands type COMMAND at the command line
234. gine Hours to begin or end the activity However the user will have the ability if they choose to do SO 3 Vessel Engine Hours Required The user will be required to enter Engine Hours to begin and end the Activity 2 90 CAD Configuration 4 Vessel Engine Hours Required when Ending Activity The user will be required to enter Engine Hours when ending the activity 8 Assign a unit status change when entering the activity a Set Unit Status to BUSY if unit status is AVAILABLE 1 Disable If the unit is Available when entering this activity no change will be made to its status 2 Optional If the unit is Available when entering this activity the option will be given to change the status to Busy 3 Force If the unit is Available when entering this activity 1ts status will be changed to Busy b Set Unit Status to NOT BUSY if unit status is BUSY 1 Disable If the unit is Busy when entering this activity no change will be made to its status 2 Optional If the unit is Busy when entering this activity the option will be given to change the status to Not Busy 3 Force If the unit is Busy when entering this activity its status will be changed to Not Busy 9 Add associated Count Types if required 10 Click Save and Close Configuring Secondary Activity Defaults Default Secondary Activity statuses can be assigned according to Primary Unit Assignment Ensure the Primary Unit Assign
235. has been awaiting assignment 3 91 Entering a Call SmartCAD Call Entry Keyboard Shortcuts and Menu Options To view a list of all user commands type COMMAN D at the command line Hints showing the proper format for the command are displayed to the right of the command line To do this Dress this entei mis or use the mouse to click here key command Validate the Dispatch Location against the geo n a VAD Validate VAD database Validate the Occurrence Location against the geo n a VAO Validate VAO database cal ar ue pementa Alt M n a Summary tab information on a call G a LO n a CO Complaint field Add the complainant to a call n a CP Complainant field Add a vehicle to a call n a VA Right click and select Add Vehicle Edit vehicle information n a VE Right click and select Edit Vehicle Add a subject to a call n a SA Right click and select Add Subject Edit subject information n a SE Right click and select Edit Subject Add a subject from the MNI Ctrl F4 MNI n a Add a vessel to a call n a BA Right click and select Add Vessel Edit vessel information n a BE Right click and select Edit Vessel Add a property record to a e PRA Right click and select Add Property call Record Edit a property record on a ai PRE Right click and select Edit Property call Record Add a real estate record to a n a REA Right click and select Add Real call Estate record Edit a real estate record on a ali
236. he Radio Log Alt R RLS View Show Radio Log Unit Settings View the apparatus list n a APP n a OIM crane ounces Right click select Edit Unit s for a unit that is not an n a ATR f Attributes apparatus Assign Unit to Group n a AUG Change the Unit s Default Role ER Create Unit Group n a CUG Change Unit s Current ma CUR Role Set Unit Status to DELAYED response Pe Delete Unit Group n a DUG Show Employee ao EI Information Employee Information by le EIN Name Employee Information by issued Radio ID ue BIR Employee Information by ahi EIT assigned vehicle Tag Make a unit available for F1 OD or IN ah service 3 10 SmartCAD To do this peres ig oe m or use the mouse to click here key command Put a unit on duty and specify the unit s agency n a ODL n a and area assignment Clear Panic Mode n a CPM Change a unit s ale CUA Right click select Change Unit assignment Assignment Comment Create Unit Group n a CUG Dispatch a unit to a call F2 D or DX is ae ae ama cat on Current Call Bl yee univariate F3 E Right click select Put Unit Enroute on Call Right click select Put Unit Put a unit onscene F4 O Guscene cn Call Bubaamironscsieaneall Right click select Put Unit n a OX Onscene Put Unit onscene on call they are enroute to they are are Enroute On Right click select Change Unit s Make a unit onscene and Shift F4 OA Onscene Status Change unit s avai
237. he Scheduled Calls list window A dispatch address is required to be entered and validated to prevent the call from being created with no address or a non validated address Press PageDown to advance to the next panel Click Add Recurring to create additional calls that occur on a regular basis for the person s Click Print to print a Scheduled Call List that includes Creation Date Time Appointment Date Time Received Date Time Name Phone Extension person that entered the call and Agency Creating Recurring Calls 1 2 Follow Steps 1 through 13 above to create a scheduled call Click Add Recurring to create additional calls that occur on a regularly for the person s previously entered For example if a person is a nursing home patient requiring medical treatment on regularly recurring calls can be scheduled for that person Select the date range and time for the recurring call Choose the time for the call to be created then select the date the calls will end The start date defaults to the current date and cannot be changed Choose the frequency of the recurring call 1 e Daily Weekly or Custom If Custom is selected an interval must be chosen The number of calls that will be generated from the frequency selected is displayed at the bottom of the window 3 130 SmartCAD For example if a person requires transportation every 4 days within a 30 day period for medical treatment a total of 8 calls will be g
238. he Water Main that feeds the hydrant Enter the Water Main Size Enter the Color of the hydrant 10 Click Save to save the record Click Close to abandon changes 11 Click Close when the list is complete 2 81 CAD Configuration Domicile Configuration 1 On the Call Settings menu click Domicile Configuration 2 Click Add to set up domicile types 3 Enter a description for the Domicile Type 4 Click Save to save the record Click Close to abandon changes 5 Click Close when your list is complete Cause of Fire Configuration 1 On the Call Settings menu click Cause of Fire Configuration 2 Click Add to set up cause of fire types 3 Enter a description for the Cause of Fire 4 Click Save to save the record Click Close to abandon changes 5 Click Close when the list is complete 2 82 CAD Configuration Unit Settings Run Cards Run cards are assigned to complaint types geographic areas and or attributes There are two types of run cards Dynamic and Static Dynamic run cards are created with a list of attributes and linked to complaint types and geographic areas Run cards are activated by a call having matching attributes of the run card The geo areas used for comparison are based on the run card type For example 1f the run card type is Law then Law sub areas are used If the run card is Fire then Fire sub areas are used If the run card is EMS then EMS sub areas are used Static run cards are created
239. he dispatch location or there are prior calls or caution notes for this location an alert indicates this information is available PC indicates prior calls to this location Click this flag or enter PC at the Command line to view the prior calls PX indicates prior calls contain this address as the location of occurrence Click this flag or enter PX at the Command line to view the prior calls TW indicates prior trespass warnings for this location Click this flag or enter TW at the Command line to view the trespass warnings CN indicates caution notes regarding this location Click this flag or enter CN at the Command line to view the caution notes WO indicates a watch order exists for this location Click this flag or enter WO at the Command line to view the watch order DIR indicates directions are available Click this flag or enter DIR at the Command line to view the directions WAR indicates addresses match the addresses of persons with Active Warrants in RMS When the flag is selected all matching MNI records appear by address 3 If directions are available to the occurrence location or there are caution notes for this location an alert indicates this information is available PCO indicates prior calls to the occurrence location Click this flag or enter PCO at the command prompt to view the prior calls PXO indicates prior calls with occurrence location matching the dispatch location Click this flag or enter P XO at
240. he record and return to the Call Complaint Types window Icons When creating a complaint type the initial status priority and call type are configured This option allows an icon to be assigned to a complaint type 1 Click on the Icons tab to assign an icon to this complaint type 2 Click Change to select an image that will represent this complaint type on the map 3 Browse to the location of the image double click on the file or select the file and then click Open The new image will be displayed on the map when an incident with this complaint type is entered in CAD 4 Click Save to save the record and return to the Call Complaint Types window Medical Instructions When creating a complaint type the initial status priority and call type are configured This option allows medical instructions to be assigned to a complaint type 1 Click on the Medical Instructions tab 2 Click Add to assign previously defined medical instructions to this complaint type 2 62 3 CAD Configuration The Medical Instructions list appears Click Find to search for the correct record Once found click Select to add the instruction to the complaint type When an incident with this complaint type is entered in CAD the dispatcher is notified that medical instructions are available Click Save to save the record and return to the Call Complaint Types window Standard Operating Procedures When creating a complaint type
241. he screen will change color 8 Enter CIC at the Command line and press Enter to open the State Interface Transactions window and view the response to the query 9 The query that was submitted is listed on the left side of the window with the incident number query type received date and time user message ORI and message mnemonic Select the query to view the response message A vessel registration query can also be performed from a vessel record To do so click the Lightning Bolt icon to the right of the registration field Click the Document icon to open the State Interface Transactions window and view the response to the query By ID Number 1 Enter CIC at the Command line and press Enter The State Interface Transactions window opens Click Boat HIN to search for a boat by its hull identification number HIN in the State Crime Information Center and the state s department of motor vehicles Enter the HIN 3 170 mics SmartCAD The agency s state is the default selection for the vessel state Change the state as needed using the arrow keys Once vessel information has been entered press Enter to transmit the query Click Close to exit the State Interface Transactions window and return to SmartCAD When a response is received the Lightning Bolt icon in the taskbar lower right corner of the screen will change color Enter CIC at the Command line and press Enter to open the State In
242. he user to find a match The pickup address becomes the Dispatch Location and the destination address becomes the Occurrence Location when the call is created in CAD Click Add in the Persons panel or press Alt 1 one to add persons to the scheduled call The Scheduled Call Person window appears Select the person type for the scheduled call Enter the persons name a title and a brief description Subject records are automatically created in CAD for persons entered here when the scheduled call is created in CAD If a description is entered it appears in the Activity Detail panel of the Call Subject Record Press Esc after entering the person s information to return to the Call Scheduler Detail window Additional persons may be added as necessary by repeating steps 10 through 12 3 129 15 16 17 18 19 20 SmartCAD Click Add in the Notes panel or press Alt 4 four to add notes related to the scheduled call The CAD Scheduled Call Note window appears The date added time added and added by automatically populate with the current date and time and the username of the user adding the note Enter the Call Number of the user making the entry The user s name appears below the call number Enter the note Press Esc when the note is complete to return to the Call Scheduler Detail window Click Close after the call is scheduled to return to the Scheduled Calls list window Press Esc to close t
243. he zip code Press Ctrl Page Down to save the call The unit is on scene by default Accept this status or choose another and press Enter to close the Chase Call window The call record that was just created opens If needed add notes as with any other call When finished press Esc to exit the call and return to the main CAD window 3 144 a SmartCAD Y A chase call can be created and the unit assigned at once by entering C and the unit number at the Command line For example to enter a chase call for unit 100 enter C 100 v Press Alt and the highlighted letter in the section title to move to that section For example press Alt M to move to Address Information Creating a Reporting Call Note The order in which reporting call details are entered is determined by the agency and configured in CAD Configuration The steps below may not reflect the order of the local configuration Follow the order on the Reporting Call window Press Page Up or Page Down to move from section to section l To create a reporting call enter R at the Command line and press Enter The Reporting Call window appears The configured reporting complaint type and complaint status are entered by default according to the agency s designation in CAD Configuration Change if needed Enter the call number for the unit on this call and press Enter Enter the appropriate information for the location that best applies to
244. hicle Tags to be entered in SmartCAD when entering vehicle and vessel tags for traffic stops If a state is selected that state is automatically populated on Vehicle records in CAD incidents Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes CAD Configuration CAD Configuration a v If both Show First Offense Number and Enable Vehicle Tag and State are checked the offense number will take precedence over the vehicle and state information and be placed in the Additional Information field of the call record in SmartCAD Radio Log Settings Mapping La Geo Validation Geo Configuration Web Services Y General Functionality i Agency Types Log Settings Unit Settings Call Settings Radio Log Settings Special Data Collection Radio Log Setting for the CAD Screen C Reset welfare timer for unit after radio log entry 6 Default Number of Log Entries to Show Radio Number Format Unit 1D No Special Format Format to minimum length of 3 8 Format to minimum length of 4 if first character is alpha otherwise minimum of 3 characters bel Save amp Close CY Close 1 On the Master Settings menu click Primary Functionality Configuration Once the window comes up click on the Radio Log Settings tab 2 Place a check beside Enable Radio Log to record information for define
245. highlight Wrecker Configurations then click Tow Service Type Click Add to set up the types of tow service available Enter an abbreviation for the Service Type 2 80 CAD Configuration 4 Enter a Type Description for the service type 5 Click Save to save the record Click Close to abandon changes 6 Click Close when the list is complete UCR Codes If the agency is recording UCR codes for each incident use this option to set up UCR Codes Once configured UCR codes can be assigned to disposition codes Note This option is only visible if Enable UCR Codes is checked under Primary Functionality Configuration 1 2 3 4 5 6 On the Call Settings menu click on UCR Codes Click Add to create a UCR code Enter the UCR Code Enter a Description for the code Click Save when finished Click Close to abandon changes Click Close when finished entering UCR codes to return to the main CAD Configuration window Hydrant Configuration I mi 7 8 9 On the Call Settings menu click Hydrant Configuration 2 Click Add to set up the location of water hydrants 3 4 Enter a Description for the hydrant Place a check beside In Service if the hydrant can be used so it will be displayed on the map in CAD Enter the Latitude and Longitude for the hydrant in the fields provided Enter the Flow Rate of the hydrant i e the amount of water that can flow in a set amount of time Enter t
246. ick Close Y Click Delete to delete the current screen image from the queue Reviewing Standard Operating Procedures 1 Type SOP at the command prompt and press Enter The Standard Operating Procedures window appears All operating procedures are listed The Standard Operating Procedures list may be filtered before working with a record Filter options include Description SOP Number and Other Number Enter the filter criteria to be applied and click Filter To remove the filter click Clear Filter Operating Procedures are sorted by Description by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column To find a specific procedure press F5 The search is made on the selected sort order Type the description of the procedure and press Enter Press Enter or double click to open the selected procedure To add a Standard Operating Procedure press Insert or click Add Enter the Other Number the Description of the procedure and the detailed procedures Press Tab to save the procedure Press Esc to close the record When you finished reviewing Standard Operating Procedures press Esc to return to the main CAD window You must have full user access rights in the Employee Master File module to add a Standard Operating Procedure Y To print an individu
247. ick Print 3 178 E ee e SmartCAD Use the Print Preview window to review the call record and redact information as needed When ready to print the report click the Print icon Click Close to return to the call record Click Close again to return to the Call History Archives window Redacting Archived Call Information pee 0 MES 6 7 While viewing the call history list locate the call to be printed When the call has been located double click it or highlight it and press Enter to open it Click Print at the bottom or click File then click Print When the Print Preview window appears place a check beside Redact at the top The magnification of the preview is increased and the mouse pointer changes to a cross hair icon Use the mouse to draw a hashed box EZA over the information that should not be visible on the printed report When finished redacting the information click the Print icon Click Close to return to the call record Click Close again to return to the Call History Archives window Linking Archived Call Records Archived call records can be linked to other historical calls or to active calls as needed 1 2 While viewing the call history list locate the call to be linked and press Enter to open it Click Edit menu and then click Call Links The Linked Incidents list for the current call record appears There are three options for linking calls e To link to an active call click A
248. ick this flag to view the 911 Feed History list Duplicate Call indicates there are one or more active calls with this address Click this flag to see the duplicate incident numbers AN Admin Notes indicates an administrative note on the call record Click this flag to view the notes Call is Suspended indicates the call has been suspended Click this flag to un suspend the call New Call Not Shipped appears when a new incident is being created but has not been shipped Call is Closed appears when the call is closed but has not been archived Click this flag to reactivate the closed call Caution Radius indicates there are caution notes within the defined radial search distance of the validated address Click the flag or enter MCN at the Command line to view the caution note record 3 150 SmartCAD Associated Images indicates there are images within the defined radial search distance of the validated address Click the flag or enter MIL at the Command line to open the Geo Places table record containing the image If there is more than one match a list of places containing associated images is displayed allowing the user to select the form to view Call Proximity Alert indicates additional calls found within the current calls radius Click this flag to view a list of the calls found Linked Calls indicates there is a linked incident Click this flag to view a list of the linked calls 2 If directions are available to t
249. identify individual entries for any one complaint Select the days to which this run card applies Run card activation is determined by the day of the week filter Users can configure a run card to be available every day week days only weekends only or specific days of the week Check boxes for individual days are only available when Specific has been selected Select Applies only to times between if the agency desires to filter run cards by time Enter a Beginning Time and Ending Time for the individual run card in the fields provided The run card will only appear when the current time is between the beginning and ending times specified Place a check beside Active to allow the run card to be used Enter any Special Instructions for this run card in the field provided Select the Linked to Complaint Types tab to link a single run card to multiple complaint types Select a complaint type from the list on the left and click the right arrow to link the complaint type to this run card To add multiple complaint types to a single run card hold down the Ctrl key and select the complaint types Then click the right arrow to link them to this run card Click Add All to link all complaint types to this run card Select the Details tab to configure details such as unit recommendations geographic area filters and attributes Select the Order of Preference for Unit Recommendations The Number of Attributes Matched and Distance from Incide
250. iewing Unit Historia ana inicien 182 Reviewing Vehicle ist O nee pe de 183 Reviewina Subject HAS cia 185 Reviewing Ves OS 187 Reviewing Property History Records sisiccis cccesasessacsviesscevanscsensacessates sdadensuusseeatasesssatodendeusnatens 188 Reviewing Real Estate History tice as a Lena aa eid 189 Reviewing Transport sti anos arce 190 Using Other CAD Features vsssiesssssssssessssvesnsssnaesvenesesvenssscenvesesesesdecsseenceosseus sesunsevcetsesvocesoseesseesess 192 REVIEWING OL A ae ee cadet de eben ate eta 192 Generating an Incident from a BOLO escindida 193 Pra BOLO REPOT A odas 194 iii ix Table of Contents Reviewing Caution Notes unas dida sa a Ea EEE AESA s ER nasi 194 Printing Caution Ni a eee A ae aed a 195 Entering Wateh OrdetSne inic innn dd ES 196 Printing Watch Orders sei ita ti TESS aE 197 Watch Order Reports by Geographic Area ss sssssesssessseresseeesstessresseesserssseessseessresseessee 197 Al Watch Orders ice a e E E E asioi a 198 Individual Watch Order Rec rd cutis pi did adi 198 Sending Adaro 199 SC HUGS Alarms A A a E E eee Ba ee ae eee 199 Dispatcha HA a reia net tant ac ie nl hog Pac cae tN sal teh ced SE 199 SEO AAA to a Slauion 2244 aioe A eee 199 Send an Alarm to All Stations 00 a pees eee Gs ed eee ae 200 Initiate the Public Address System tics it IA aay alicia 200 Changing a Units Alarni A age yao as esses an Aiea 200 Using R n Cards sssinioni it did ardid indie RR 201 Dynamic R n
251. ighlight Call Complaint Nature Configurations then click Call Complaint Status Types 2 Click Add to enter a new call complaint status code 3 Enter a brief description in the Status Type field 4 Enter a Quick Key that can be used as a shortcut to bring up the status type 2 66 CAD Configuration 5 Enter a Description for the complaint status code For example 1019 may be used as the Status Type but the description is Return to Office 6 Click Save when finished Click Close to cancel any unsaved changes 7 Click Close again to return to the main CAD Configuration window Watch Order Complaint Types Use this option to configure Watch Order complaint types that agencies use when creating an incident from a watch order 1 On the Call Settings menu highlight Call Complaint Nature Configurations then click Watch Order Complaint Type 2 Select the default complaint type to be used when an incident is created from a watch order in CAD Enter search criteria in the Search Characters field to find the desired complaint type The search is performed on the Complaint column 3 When the desired option has been found double click to select it or highlight it and click OK The Lookup window closes immediately This complaint type is automatically assigned to incidents created from a watch order Notification List Configuration Use this option to set up the notification lists associated with complaint types which
252. igned to indicate the outcome of the call 12 The offense number and primary disposition code are used to create an offense report using the SmartRMS Offense Report module pulling details about the reporting unit incident date and time and incident location 3 3 SmartCAD SmartCAD Overview Main CAD Window Call Pane Oi Jir n 7 eran each corra Compan Nnture TP ncidert a TRAFFIC STOP 1 3 gt TRAFFIC STOP 1 SOMEWHERE TRAFFIC STOP 1 SOMEWHERE VESSEL STOP 1 IN PROGRESS ab SDESDE ASSAULT AT 2 ANC123 156 RUSS DR WARRANT CAPIAS 4 5755 EAST MILTON RD SANTA ROSA COUNTY SHERIFFS OFFICE MILTON 04 THEFT 5 1AG123 FL 3 02 4727 HWY 90 TARGET 995 7820 PACE p 1 Calls are color coded to indicate priority and unit status 2 Right clicking an incident provides options related to the incident in question INCIDENT TRAFFIC STOP Enter D DISPATCH Unit On Call F2 E Put Unit ENROUTE On Call F3 O Put Unit ONSCENE On Call F4 CC Close The Call F9 CRT Create Return Trip For Call LI Link Call to Another Call RC Remove All Units Call F7 SC Suspend Call UC UnSuspend Call SWAP Swap Unit Positions On Call RCC Reactivate Closed Call QL Show Queue For Call Mapping Navigate Around Calls Screen Go to Command Line Esc 3 The call screen can be configured to separate assigned and unassigned calls using the background color The assigned and unassigned calls are also sor
253. ime is displayed to the right 4 Enter the text that should appear as the message when the timer expires 5 Use the drop down list to select the call number to which this timer is related 6 If a sound should play when this timer expires click Find Sound Browse to the location of the WAV file and double click to select it Click Play Sound to test the sound file 7 Press Enter to save the secondary timer 8 Click close or press Esc to close the Secondary Timers window Resetting a Secondary Timer 1 When the secondary timer expires a warning message appears with the text and information configured 2 Press Enter to acknowledge the timer 3 The Snooze window allows the user to extend or snooze the timer Enter the number of minutes to extend the timer and press Enter Leave the minutes at zero if the timer should not be extended 3 86 SmartCAD A secondary timer can be quickly at the command prompt by typing ST the timer length call number and prompt For example to set a 5 minute timer to check on unit 100 type ST 5 100 UNIT CHECK and press Enter Y Click Close or press Esc to cancel the secondary timer before entering anything Y The number of secondary timers allowed at the workstation is displayed on the Secondary Timers window This number is set in CAD Configuration If the secondary timer quantity limit is reached and the dispatcher attempts to add another timer from the Command
254. ine to validate the occurrence location against the geographic file Y An icon appearing beside dispatch location and or occurrence location indicates the address has been validated 3 133 SmartCAD Special Interfaces Using APCO Meds Commands The APCO Meds Interface integration is only available from the CAD Call View form The APCO Meds application must be running on the local CAD workstation before SmartCAD is started to ensure that the APCO Meds interface loads and initializes all communications correctly The following commands have been added to the CAD Call View command line for the APCO Meds interface Command Function Usage AMA Add APCO Meds Case Use this command to begin an APCO meds case The current location complainant name and complainant phone is added to the new APCO Meds case from the CAD call AMN Send Complainant Name This command moves the current complainant name to APCO Meds from CAD to the APCO Meds case AMP Send Complainant This command moves the current complainant phone Phone to APCO Meds from CAD to the APCO Meds case AML Send Call Location to This command moves the current location from CAD APCO Meds to the APCO Meds case AMR Generate an APCO Use this command to generate a new APCO Meds Meds Report Report A note is automatically generated for the call including being hotlinked to a viewer that will allow the user to view the rich text representation of the current
255. ing mileage when starting the transport and later prompted to enter the ending mileage at the end of the transport When disabled there will be no opportunity to enter the mileage information 5 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes Color Configurations Use this option to assign colors and timer settings to each level of call priority An unlimited number of color options can be configured which are selected in SmartCAD Default color schemas SMARTCOP1 and SMARTCOP2 are provided and cannot be modified They can however be saved as a different name after desired modifications are complete Name Description grey juan test color panel SMARTCOP1 SmartCop Default Color Schema 1 SMARTCOP2 SmartCop Default Color Schema 2 SPLITSCREEN SPLIT HOLDING ASSIGNED CALLS SMAR1 gt Add Insert Modify Enter Delete Delete Close Escape 2 19 CAD Configuration Screen Call Colors Unit Colors Based on Status of Unit and Check Timers Geo rea Headers Call Hold hli Backi d Normal Pri Normal Highlighted TimeOut Normal Highlighted sz TEE 1B Me Busy i y Y Unit Comment Color ss Highlighted 2 y is Out of Service E v y iy y Geo Type v 3 MH ve ee Service Available v OO v C Holding Calls 1 o 72 Available Out of Quarters E MN y E Y 5 MA y M5 Available OnScene MN M
256. inked call by double clicking the note record Note records that provide this call link are displayed in blue On the Linked Incidents window press F4 to sort the list Sort options include incident number complaint type received date primary unit dispatch location occurrence location complainant call taker and dispatcher On the Linked Incidents window press F5 to search the list The search is based on the selected sort order Press F5 again to remove the filter Y On the Linked Incidents window press Alt P to print the Linked Incidents list Y On the Select Call to Link window press F4 to sort the list of available incidents to link Sort options include incident number complaint type received date primary unit dispatch location occurrence location complainant call taker and dispatcher On the Select Call to Link window press F5 to filter the list of available incidents to link The filter is based on the selected sort order Press F5 again to remove the filter The Command line may also be used to link calls Select a call and enter LI in the Command line Right click a call and select LI Link call to another call or click the Linked Call icon while viewing the call incident screen 3 100 SmartCAD Creating a Return Trip Call Return trip calls may be created from open or closed calls and are primarily designed for EMS personnel when transporting patients for appointments 1 5 3
257. ique desktop setting Refer to Creating Desktop Settings for more information Viewing Unit Details By default units for each dispatch area are displayed in separate columns For other viewing options go to the View menu and point to Unit Screen Settings Including the default option there are three option available Show Units in Separate Columns by District the Primary GEO Area is in brackets Show Units In Continuous Columns and Show Units in Rows To view more details about units go to the View menu highlight Unit Screen Settings and click Show Units in Rows The units are listed across the bottom of the window including the call number agency dispatch area comment current assignment nature and priority of the current call and dispatch location for each unit The unit lists can be sorted by call number agency or dispatch area by clicking the column header If a grid is desired for the unit list go to the View menu point to Unit Screen Settings and then click Show Column Lines for Unit Rows and or Show Row Lines for Unit Rows Navigating Unit Details If units are being viewed in rows scroll bars are available that allow viewing additional details or scroll through the list On the View menu point to Unit Screen Settings and then click Show Horizontal Scroll Bar for Unit Rows and or Show Vertical Scroll Bar for Unit Rows to access the scroll bars Press Shift Up arrow or Shift Down arrow and Shift Page Up or
258. is desired for the place record enter it in the field provided The quick key can be used by dispatchers to automatically enter the place information saving data entry time Each place quick key must be unique 2 49 5 O o N A 11 12 13 14 CAD Configuration Enter the address for the place record using the Street Dir Street and Apt Lot fields ais v Press Enter from the Street field to validate the address from the GEO Street table If the street is found in the GEO Street table the remaining address information is automatically pulled from the street record into the place record Successful validation of the address automatically populates the Cross Street Latitude Longitude City County State Zip and GEO fields saving data entry time Validation can also be accomplished by clicking the Validate Address button Enter Cross Street information If available enter Latitude and Longitude information Enter the City County State and Zip code for this place record Select the Place Classification and Place Status from the drop down lists Enter detailed Directions to this location in the available fields This can also be used to provide any alarm codes or interaction instructions 1 e GATE CODE IS or COME TO BACK DOOR Enter a reference point in the field provided Enter the GEO Areas for this place This information is automatically populated if the address was GEO vali
259. is listed on the Linked Incident list Select the linked incident and press Enter to view it and exit the current call record Link Prior Call to Current Call SmartCAD allows users to link a prior call to a current call record as needed 1 2 From the main CAD window use the arrow keys to scroll to the call that requires a link press Enter to open the call record Type PC on the Command line to display the prior calls list for the dispatch location 3 99 SmartCAD Highlight the prior incident that to be linked to the current call record and press F6 Click Yes to confirm the link Press ESC to close the Prior Calls window A note is created for the current call record indicating a link has been created To remove a call link open the linked incidents list Locate the call that needs to be removed and press Alt D When a link between two calls is removed a new note is added to both calls describing the broken link and the hotlinks are removed from both calls Press Esc to close the linked incidents list When a call is linked a note is added to the call record of the linked call indicating a link was made For example if incident SPSO9CADOO0001 is linked to SPSO9CADO00010 the note LINK CREATED BETWEEN INCIDENT SPSO9ICADO000001 AND INCIDENT SPSO9CAD000010 will appear on the records of the linked call Notes regarding call links can be used to move from the current call to the l
260. isplay Workstation ID 911 Feed ID Location 911 Feed Y Law Workstation Un CallView Screen DBA 07 CAD911 Y Fire Workstation LAW Description v EMS Workstation NO MAPPING Y General Functionality Call amp Unit Monitor Filtering Radio Log Settings Startup Settings Mapping Display Settings Special Interfaces Settings to Control Radio Log Viewing v Show Radio Log Maximum Number of Entries to Show 6 Default Radio Log Type Acso mo 4 yv Select All t Select All Select All Deselect All Deselect All Deselect All E Create New Template From Settings E Load Settings from Template la Save amp Close CY Close The radio log is a transactional based communication log that displays changed or updated call data in CAD 1 On the Master Settings menu click Workstation Configuration 2 Double click on an existing workstation or highlight it and click Edit or press Enter to open it 3 Click on the Radio Log Settings tab 4 Place a check beside Show Radio Log to display the radio log on this workstation If this workstation should not view the radio log no other configurations are required on this tab 5 Enter the Maximum Number of Entries to Show on this workstation 6 Select
261. it Check Timers or T4 Timers are set to alert the dispatcher that they should call a unit to make sure the unit is OK or 10 4 The length of the timer is determined by the call priority and the unit status Additional or secondary timers can be entered per workstation as needed Reset the Check Timer 1 Press F3 to place a unit en route to a call 2 If the T4 Timer expires before the unit checks in the unit will be highlighted on the main CAD window This alerts the dispatcher to call the unit If your workstation is configured to display unit timer expiration messages a message will notify the dispatcher that the unit s timer has expired This message will appear repeatedly until the timer is reset 3 Contact the unit to verify they are 10 4 4 Enter T4 and the unit number at the Command line and press Enter For example to reset the check timer for unit 100 type T4 100 5 Each time a T4 timer expires the unit will be highlighted on the main CAD window O Y Timers can be reset for all units by entering either T4ALL or OKALL at the Command line Y Tf the unit s timer is not reset after the unit timer expiration message appears the warning message will appear again in the amount of time configured in CAD Configuration For example if the system is configured for 60 seconds to pass between messages and a unit s timer expires and is not reset within 60 seconds the expiration message will appear again Y The
262. it assignment is complete Drag and Drop On the main CAD window assignment can be achieved by dragging the units can be dragged onto a call Select the unit and hold down the mouse button while dragging it to the call When the mouse button is released SmarCAD will prompt to set the unit s status Select the appropriate status Dispatched En Route On Scene Dispatching Multiple Units Multiple units can be dispatched from the command line For example type D 100 200 300 to dispatch units 100 200 and 300 to the selected call 3 57 SmartCAD If the unit is not available Unit on another call If this unit is already on another call a window notifies as such The following options are given e Remove the unit from the call they are on and assign them to the current call Click Remove Them e Suspend the call to which the unit is assigned to and put the unit on the new call Click Suspend Call e Close the call to which unit is currently assigned and put them to the new call Click Close Call e Queue the unit to the call to which they are currently assigned and place them on the new call Click Queue Current e Assign the unit to multiple calls Click Assign to Multiple e Cancel your request for this unit Click Cancel Request or press Esc Unit not on duty If the unit is not on duty enter the D or DX and the unit ID on the Command line and press Enter SmartCAD will prompt with the screen to put the unit on
263. iteria and press Enter If the needed record is selected press Enter to open it for viewing or editing Otherwise double click on the necessary record To add a record to the address book press Insert or click Add Enter the name or agency the full address latitude and longitude coordinates contact person two phone and pager numbers a cell phone number and any comments about this agency or organization When finished press Esc to close the record When finished using the address book press Esc or click Close to return to the main CAD window 3 30 SmartCAD To add or edit an entry in the address book Full Access rights are required in Employee Master To delete address book records in CAD the agency administrator must enable delete options in CAD Configuration and the user must have full user access rights in Employee Master to delete an entry in the address book v Use the arrow keys to move from column to column on the record list Y Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Right click any field on the address book entry form to access additional options Using the Scratch Pad SmartCAD provides a scratch pad or screen shot queue that allows users to capture the current activity in SmartC AD Each workstation maintains a separate scratch pad that holds the configured number of images set in CAD Configuratio
264. k in the field provided Click Save to save this street record When finished click Close Records can be quickly duplicated by clicking Add or pressing Alt Insert The application will confirm that a new record should be created using data from the current record To continue click Yes A new street record appears with the same information as the original record Change the information as needed For example if this is a different block of the same street change the address range and cross streets The Geo Streets table list should be filtered before working with a record to ensure the correct records are being viewed Filter options include Street name Direction Street Number GEO City State Zip Cross Street 1 and Cross Street 2 Any combination of these fields may be utilized Enter the filter criteria to be applied and click Filter or press Alt I 2 48 CAD Configuration Y To remove the filter click Clear Filter or press Alt L v Entering in the filter criteria acts as a wildcard For example enter GREENS to filter the list on any street beginning with Green The Geo Streets table records are sorted by the Street column by default To sort by another column press F4 Each time F4 is pressed the list is sorted by a different column The Current Sort Order is indicated at the bottom of the window among the buttons View Enter Find F5 Sort F4 Add Insert Add Ctrl Insert Delete Delete Clos
265. k on the Default Disposition Codes tab Up to six default disposition codes can be configured for each call complaint type 2 Select the default disposition codes using the ellipsis on each line to find the correct codes When a call is closed using a complaint type that has default codes assigned the default codes will be automatically completed on the disposition window 3 Click Save to save the record or Close to abandon un saved changes Either option will exit the record and return to the Call Complaint Types window Available Complaint Statuses When creating a complaint type the initial status priority and call type are configured This option allows potential complaint status codes to be assigned to the complaint type 1 Click on the Available Statuses tab 2 Click Add to associate a status code with this complaint type 3 Choose the complaint status code from the list and click Select When a call record is created and complaint status codes have been assigned to specific complaint types only those defined here appear in the complaint status drop down list allowing the user to quickly select the appropriate one instead of scrolling through the entire list of status codes 4 Click Save to save the record or Close to abandon un saved changes Either option will exit the record and return to the Call Complaint Types window Complaint Attributes Attributes are used by the unit recommendation engine to make suggesti
266. key function F6 e Enter XD with the unit number ex XD 1175 in the Smart CAD Command line and press Enter If the Activity does not require Vehicle Mileage or Engine Hours the Activity will be automatically stopped when the Unit is put in Off Duty status If the active Activity requires Vehicle Mileage the Dispatcher will be prompted to enter the mileage during the Off Duty process F6 PUT A UNIT OFF DUTY Escape to Cancel Unit Call Number to Put Off Duty 1175 Mileage required Ending Activity that only Requires Mileage when ending Tour of Duty If the active Activity requires Engine Hours the Secondary Activity Tracking Log will be displayed for the Dispatcher to open and enter the Engine Hours in the same manner as End Activity without putting unit Off Duty 3 74 SmartCAD a CAD Unit Secondary Activity Tracking Log ES Agency Description SRSO TIST QA 28 8 0 ot F lelg Ending Activity that Requires Engine Hours Changing a Unit Area Assignment Unit assignments can be changed from the Command line on the main CAD window or while viewing the call record 1 At the command line type CUA and the unit call number to be reassigned and press Enter For example to change the unit assignment for unit 110 type CUA 110 The unit call number name agency rank shift assignment position personnel number and geographic assignment are displayed 2 Enter the new as
267. l CAD Messaging Options Send a message to a CAD workstation db vee We Enter an InterCAD Rn ICMA Right click Message list and select message Add Message Right click Message list and select View ICM history n a ICMH View ICM History Send a page to unit s Right click unit select Send Page n a PU pager to Units Pager 3 18 SmartCAD To do this presa this coe one or use the mouse to click here key command Other CAD Features Show the Command Button Bar Spacebar BB n a eae an on n a CIC Lightning Bolt icon information Launch Associated EMD 7 EMD Interface EMS Run Cards n a ERUN Fire Run Cards n a FRUN Law Run Cards n a LRUN Freeze Notes n a FN View Active Form List n a FORM Show a List of Opened CAD Call Forms wa POME Enter a log message without opening the n a LA n a dispatch log StationAlarm Options Right click a unit and select Alarm na al n a AL Location Settings Set Unit s location for a unit i Alarm Location pe Right click a unit and select Alarm Set the unit s alarm f as eso eee y ALH Location Set Unit s Alarm a u E mee Location to Unit s Home Default location Station Send alarm to a station n a ALS StationAlarms Alarm Station idos n a ALS ALL StationAlarms Alarm All Stations stations Send an alarm to a unit n a ALU Staen aT Utal Station Turn a station s PA on or StationAlarms Turn Station PA On n a PA of
268. l From the main CAD window use the mouse or the arrow keys to find the call Once found double click the call or select it and press Enter to open the call detail screen Enter CSC at the Command line and press Enter The Create Scheduled Call from Call Incident window opens All persons added to the existing incident appear in the Subject list Select the person that needs to be scheduled for pickup transport and press Enter The Call Scheduler Detail window opens Enter the date time for the call to be created in CAD At the designated date and time a call will automatically be created in CAD All information entered here will transfer to the CAD call Enter the date and time of the appointment The Received Date Time Entered By Entered Date Time and Agency fields are populated automatically based on the entry date and time of the parent incident the current user the current date and time and the agency of the parent incident Select how the call request was received in the Initiated By field i e phone call e mail fax Enter the name and phone number of the person making the request The person s name and phone number will transfer to CAD in the Complainant fields and a subject record will be automatically created for the call record Select the complaint type or nature of the call The priority assigned is based on the complaint type However the priority can be manually assigned Enter address informati
269. l Select the call and indicate whether the unit is dispatched en route or on scene for the call For example if the unit is en route for the call press F3 The Code and Archive Call window opens Use this window to add disposition codes to this call If the user would like to close this call but not archive it press Esc to exit the window without entering disposition codes The call is closed but not archived and is still listed on the main CAD window Disposition codes are required prior to archiving a call To archive and code this call type the first disposition code To search for a disposition code press Enter The Select Disposition Code window is displayed Press the Spacebar to search for a code or press F4 to sort the list by Description and perform the search based on that column When the correct code is found double click it or press Enter to select and add to the call Repeat until all six disposition codes have been entered If the agency does not require all six codes press Enter to bypass a disposition field Press Enter to archive the call A message advises that the call is no longer active Press Enter to acknowledge the message If the agency does not record demographic data for calls for service or collision data the call is closed and archived 3 122 SmartCAD Y Follow the above instructions to assign codes to a call that is closed Y You can also enter T98 CC or MIR
270. l not be utilized no further configuration needs to be performed on this tab 6 Designate the FireRMS Export Folder where the exported data should reside 7 Select the appropriate check boxes to indicate the agencies using FireRMS 8 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2 43 CAD Configuration Templates Workstation settings may be set up quickly and efficiently using templates Once a workstation has the desired settings it can be used to create a template l Ze On the Master Settings menu click Workstation Configuration Double click on an existing workstation or highlight it and click Edit or press Enter to open it for use as a source file for the template Click Create New Template from Settings to save the current workstation settings as a new template that may be used when subsequent workstations are created Enter a unique Workstation ID for the new template The Workstation ID may contain up to five characters Click OK to create the template A message displays stating Current Workstation Settings Saved As name to verify the settings Click OK The template appears in the CAD Workstation Settings list and the Is Template column shows as True Further customization may be performed to the source workstation as needed However any additional configuration
271. l time and distance the unit is from the selected call Enter MCU to center the map on the selected unit Enter MFU to allow the map to follow the unit as the unit changes position Enter MSF to stop following the selected unit on the map Enter MRU to route the unit to the selected call Enter MCR to clear a designated route If a call is created from the 911 interface caller information is added to the complainant information along with the latitude and longitude coordinates of the 911 call This allows the location of 911 callers to be centered on the map When an incident window is opened and mapping is enabled and visible an attempt is made to center the call on the map If the coordinates of a call do not fall within the 3 159 SmartCAD mapping extents the call will not be centered on the map and the map will not change position The status bar at the bottom of the map view displays the current map mode or information about where the cursor is currently located For example if the cursor hovers over an incident the call status location and complaint type will display in the status bar A green light flashes in the bottom right hand corner of the map when the map is being refreshed Automatic refresh intervals can be configured in CAD Configuration Right click the map and select Show Closest Units to display a list of units and the estimated distance and travel time from the selected point Users can choose to center
272. lable onscene status to Onscene Available Right click select Change Unit s Make a unit onscene and Ctrl F4 OAX Onscene Status Change unit s not available onscene available status to onscene f Right click select Change Unit s Make ar VALADA F5 Ea Availability Change to Available View a unit s activity log n a UAL n a Change a unit s status to era ES e avatlableeut of quartets Shift F5 UAX Availability Status Change to Available Out of Quarters Change a unit s status to Right click select Change Unit s busy oases bi Status to Busy Not Available Change a unit s status Right click select Change Unit s from available to n a AIQ Availability Status Change to Available in Quarters Available in Quarters Change a unit s status to Right click and select Change Out of Service Not n a UOS Unit s Availability Status to Out of Available Service Not Available detallo tsportine Right click select Set Unit n a UST Transporting Status Unit Start status Transporting 3 11 SmartCAD To do this press this enir m or use the mouse to click here key command i Right click select Set Unit serial ao N n a UET Transporting Status End Unit transport assignment f Transporting Change a unit s status to Available At Destination ua an We Add a special timestamp to the Unit Log ULOG ue ae we Change dispatch location a UCA Right click se
273. le Mileage Requiring Engine Hours 1 Ensure the Start Date Time auto populated is correct If not make the appropriate changes 2 Change the Zone or Comment fields if this information needs to be updated for the unit itself This does not affect the activity 3 Select the Activity Group from the provided lookup menu 4 Select the Activity Type from the provided lookup menu 5 Enter the Activity Location If the data is available this field will auto populate will the unit s last location 6 If required enter Vehicle Vessel ID 7 If required enter Mileage Engine Hours 8 Click Save to keep this screen open or Save amp Close to return to the Secondary Activity Tracking Log 3 69 Activity Counts SmartCAD The CAD Unit Secondary Activity Record allows the Dispatcher to Add Modify the Activity Counts for the selected Activity Count Code Description Count Modify LAISTOP amp FRISK 901 151 FS 901 151 F S Activity Count OK Cancel Add Modify Activity Counts 1 Highlight the correct Activity Count type in the grid Click Modify Enter the updated Activity Count Click OK E S the previous Count value If the Activity Count has not changed click Cancel to exit the screen with 3 70 SmartCAD Viewing Secondary Activity Viewing Secondary Activity for the current Tour of Duty e Secondary Activity Tracking Log e Unit Last Location screen E
274. le by its vehicle identification number VIN in the State and National Crime Information Center and the state s Department of Motor Vehicles The agency s state is the default selection for the vehicle state Change the state as needed using the arrow keys Enter the VIN 3 168 SmartCAD When the vehicle information has been entered press Enter to transmit the query Click Close to exit the State Interface Transactions window and return to SmartCAD When a response is received the Lightning Bolt icon in the system tray lower right corner of the screen will change color Enter CIC at the Command line and press Enter to open the State Interface Transactions window and view the response to your query The query that was submitted is listed on the left side of the window with the incident number query type received date and time user message ORI and message mnemonic Select the query to view the response message A VIN query can also be performed from a Vehicle record To do so click the Lightning Bolt icon to the right of the VIN field Click the Document icon to open the State Interface Transactions window and view the response to the query Tag Decal Inquiry 1 oe a p Enter CIC at the Command line and press Enter The State Interface Transactions window opens Click Tag to search for a vehicle by tag decal in the State Crime Information Center and the state s Department of Motor Vehic
275. leave this field blank Press Enter At this point the call appears on the MCTs in the field and on other CAD workstations 9 Enter the complainant s name and phone number The contact and 911 fields default to No Use the Spacebar to indicate the complainant would like to be contacted 10 To enter suspect information enter SA at the Command line and press Enter When the suspect information is complete press Esc to add the suspect to the call 11 To enter vehicle information enter VA at the Command line and press Enter When the vehicle information is complete press Esc to add the vehicle to the call 12 If needed enter any pertinent notes 13 Press Esc to complete the call and place it in the holding call queue O Location Tips Y The agency selection window can be bypassed during call creation by entering IA and the agency acronym at the command prompt For example to create a call for agency SPS type IA SPS and press Enter v If an incorrect agency abbreviation is entered SmartCAD will display the agency selection window Y The incident number assigned to a call reflects the selected agency s acronym v If the agency uses multiple call view and the user would like to keep a call record open click the Minimize button Location Tips Y Enter VAD at the Command line to validate the dispatch location against the geographic file 3 132 SmartCAD Y Enter VAO at the Command l
276. lect Update based upon unit s AVL L Dispatch Location AVL Right click select Queue 2 Ciao ue Q Unit Queue Unit to Current Call Show all queued units on e OL ah a call Show incidents a unit is we QLU Right click select Show Queue queued on for Call Remove a unit from a Rieni elic eae Quae n a QX Unit Unqueue Unit from current call queue call TEET T A OK Right click select Reset Unit Timer o Right click select Reset Turn Turn off a unit timer n a OKX Off Unit Check Timer Set or extend a unit timer n a UT n a Extend a unit timer n a ET n a Add or edit secondary a ST a timers Check last known Right click select Display Last n a LL i location for a unit Unit Location Set a unit s last known oe SLL le location Remove units from a call F7 RC ES Sane Units on Call Exchange units on a call n a EXC n a Swap primary and backup unit positions on n a SWAP o A O Unit Positions on a call a Call Place a unit out of F6 XD Right click select Put unit Off service Duty View the unit shift status n a SS n a 3 12 SmartCAD To do this presa this enir m or use the mouse to click here key command a ees n a MCU Right click select Center on Map Srl D lis n a MFU Right click select Follow Unit Stop following the unit ae MSF Right click select Stop Following on the map Unit Route the unit to the Right click select Route Unit to selected call ma MBU
277. les Enter the decal number Enter the year in the four digit format i e 2014 When vehicle information has been entered press Enter to transmit the query Click Close to exit the State Interface Transactions window and return to SmartCAD When a response is received the Lightning Bolt icon in the system tray lower right corner of the screen will change color Enter CIC at the Command line and press Enter to open the State Interface Transactions window and view the response to the query The query that was submitted is listed on the left side of the window with the incident number query type received date and time user message ORI and message mnemonic Select the query to view the response message 3 169 SmartCAD Running Vessel Queries By Registration 1 Enter CIC at the Command line and press Enter The State Interface Transactions window opens 2 Click Boat Reg to search for a boat by registration in the State Crime Information Center and the state s Department of Motor Vehicles 3 Enter the registration number 4 The agency s state is the default selection for the vessel state Change the state as needed using the arrow keys 5 Once vessel information has been entered press Enter to transmit the query 6 Click Close to exit the State Interface Transactions window and return to SmartCAD 7 When a response is received the Lightning Bolt icon in the taskbar lower right corner of t
278. line a message appears that the limit has been exceeded However the secondary timer can still be added The message is informational only Click Delete or press Alt D to delete the selected secondary timer from the Secondary Timers window A record is created in the unit log each time a secondary timer is reset Disabling Unit Check Timers Unit check timers can be disabled for a specific call or for a specific unit Turn the Timer Off for this Call 1 2 4 Press F3 to place a unit en route on a call If the T4 Timer expires before the unit checks in the unit will be highlighted on the main CAD window This alerts the dispatcher to call the unit Contact the unit to make sure they are 10 4 If the unit advises no further 10 4 checks are required until they arrive on scene turn off the check timer To do so type T4X and the unit number at the command prompt and press Enter For example to turn off the check timer for unit 100 type T4X 100 When the unit is placed on scene the check timer will be reset If the T4 Timer expires before the unit checks in the unit will be highlighted again on the main CAD window Disable the Timer for a Unit l 2 Press F3 to place a unit en route on a call If the T4 timer expires before the unit checks in the unit will be highlighted on the main CAD window This alerts the dispatcher to call the unit 3 87 SmartCAD 3 Contact the unit to make sure they a
279. list Notes that appear in blue provide a link to the related call record Double click the note record to view the related call Type AN on the main CAD window to view administrative notes for all calls This list can be filtered sorted and searched by dispatcher note text incident number and date range Web notes appear on a separate list rather than with other call notes Y Web notes are listed first on the call record with the prefix WEB A call record may have only one web note at a time If a call record already contains a web note and a user enters another one the original web note becomes a regular call note and the new web note is added to the call The command WN alone will delete the web note on the selected call For example type WN at the command prompt and press Enter the web note on the call is deleted Entering Supplemental Incident Details Detail information such as subject vehicle vessel real estate and property is entered on a call by selecting the appropriate tab of the call record or by entering a command Supplemental records for subject vehicle vessel property and real estate may also be added from the main CAD command screen when an incident is highlighted and the appropriate command is entered Entering Subject Information 1 To enter subject information type SA at the command line and press Enter 2 In the Subject Detail panel select the subject type Use the ellipsis to se
280. ll be sent to All users currently on duty in selected Zones Broadcast List SRSO y 1 Click on the Broadcast tab 2 If the message needs to be sent to all on duty users place a check beside the agency acronym Otherwise click on the down arrow to see all configured GEO areas and check the areas to which the message should be sent 3 Type the message to the left of Send at the bottom and click on Send or press Enter 3 47 SmartCAD InterCAD Messaging InterCAD Messaging ICM allows the posting of messages in CAD to certain dispatch areas and agency workstations notifying users of road closures news updates alerts etc This option is enabled in CAD Configuration The ICM list appearing in the bottom right corner of the main CAD window includes only ICM messages for the dispatch areas and agencies being monitored by the workstation For example if a workstation does not monitor District 4 Inter CAD Messages for district 4 will not appear on the ICM list Creating an ICM 1 Ze qe eS A A 11 Type ICMA at the Command line and press Enter The date and user adding the message are entered automatically Enter the type of message to be posted Message types may be selected by clicking the ellipsis The type of message and message subject appear in the grid Use the drop down list to assign a priority Enter the subject of the message Be as brief but descriptive as possible The subject a
281. lls by default place a check beside Show Calls Screen To view units by default place a check beside Show Units Screen To see all areas by default select Show ALL Areas To see only Geo Areas selected for the workstation select Show Workstation Default Areas 6 The main CAD window can display calls for LAW FIRE EMS and non CAD complaint types If the workstation should not display all call complaint types place checks beside only those call types that should be displayed a To view law enforcement calls at this workstation select View Calls with Law Enforcement Complaint Types To view fire calls at this workstation select View Calls with Fire Department Complaint Types To view EMS calls at this workstation select View Calls with EMS Complaint Types To view non CAD calls at this workstation select View Calls with Non CAD Complaint Types 7 If configured in Primary Functionality Configuration CAD will display Run Cards for Law Fire and EMS by default at all workstations If the workstation should not display run cards or should display certain types of run cards ensure the non applicable options are not checked 8 Place a check beside Enable Button Bar to allow users to press Spacebar to access commonly used CAD functions 9 Click on Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2
282. ly searches the Master Name Index for matching subject information This automatic lookup initially returns one of three flags that appear in the lower right hand corner of the Subject window e Green flag MNI Possible Match indicates the subject matches records in the MNI by name only and none of the matches have active warrants injunctions field interview request or trespass warnings e Yellow flag MNI Possible Hit indicates the CAD subject matches records in the MNI by name only and at least one of the matches has warrants injunctions field interview request or trespass warnings e Teal MNI TW indicates the subject information entered matches an active trespass warning in an MNI record 3 106 SmartCAD Double click the flag to view matching records in the Master Name Index If the exact demographics of a subject are not known or the user wants to do a manual search in the Master Name Index click the Add From MNI button at the bottom of the subject form When the subject is found click Link Record then click Link to SmartCAD to link that subject back to the CAD call The linking process will bring all the information from MNI into CAD Information such as subject demographics residence address and business address are included When a subject is linked to the CAD call definite flags are set e Green flag MNI Match indicates the CAD subject has a record in MNI which the dispatcher has linked back to CAD This record does
283. lying to a workstation messages click the Reply button after the response is entered Clicking the OK button will close the window without sending a response 3 45 SmartCAD Sending Messages to Units SmartChat Messages can be sent to officers in the field using the SmartChat module If the user has permission granted in Employee Master to use SmartChat the application opens with Smart CAD and logs in using the authenticated credentials used to access SmartCAD Chat Individual Conversations CHAT BROAD Conversations at Dispatchers can initiate chat conversations with units utilizing SmartMCT The messages appear on the Chat tab on the SmartMCT client 1 The Chat tab is selected by default when SmartChat opens 2 Click the plus sign to initiate a new conversation 3 Enter the unit number in the To field and press Enter The officer s name is filled in on the To line and on the left where New Conversation initially appears CHAT BROAD Conversations at New Conversation 3 0 3 46 SmartCAD 4 Type the message to the left of Send at the bottom and click on Send or press Enter 5 The conversation can continue in real time until it is complete 6 Once the conversation is finished click the X on the conversation tab to the left Broadcast Agency Messages Broadcast messages can be sent to all active SmartMCT users in the agency or in specific GEO Areas BROADCAST E Message wi
284. m press Alt X Changing a Unit s Alarm Location When a unit is dispatched an alarm can be sent to their location Alarm locations are assigned to units in Employee Master If a unit is at another location their alarm location can be changed in CAD to ensure the alarm is received l Enter AL and the unit number at the Command line to change a unit s alarm location For example enter AL 100 and press Enter to change the alarm location for unit 100 Click on the ellipsis beside the Alarm Location field to locate the correct Alarm Location Double click the correct alarm location Press F1 to set it as the unit s current alarm location If a unit returns to their usual or home location the alarm location can be changed back Enter ALH and the unit number at the Command line to change back to a unit s default alarm location For example type ALH 100 and press Enter to change the alarm location for unit 100 back to their default alarm location 3 200 SmartCAD Using Run Cards Dynamic Run Cards Dynamic run cards for Law Enforcement Fire and EMS are set up in CAD Configuration to assist in correct unit recommendations The Dynamic Run Card is an automation of the unit selection based on unit attributes matched distance from the call and the unit s area of responsibility The agency and workstation must be configured to use run cards in order for the Run Card alert to appear on a call 1
285. matically generate a report number when an incident is created An incident may contain both automatically generated and manual report numbers A note on the call indicates that an offense number was automatically generated 1 The call record must be open to assign an offense number From the main CAD window use the arrow keys to scroll to the call When the call is found double click or press Enter to open the record Press F8 to assign an offense number A list of existing report numbers for the call and the units associated with the call appear a gee ks The call number agency and personnel number are displayed for the units on call Use the arrow keys to scroll to the correct unit and press Enter to select a unit 6 The units on call may be sorted by call number agency or personnel ID Press F4 to sort the list 7 A confirmation window displays the agency unit call number incident number and complaint type Press Enter if this information is correct Incident details including the assigned offense number are displayed on the report numbers portion of the window Press Esc to close the window and return to the call 3 118 SmartCAD If this information is not correct press AIt C to cancel the number assignment The offense number is displayed as the report number on the call Press Esc to exit the call Y Follow the above instructions to assign an offense number to a call that is closed O
286. medical a MED Lookup Review Medical instructions Instructions ee prop my n a PH Lookup Property History information View road closures n a RCL Lookup Road Closures RS Teal aa n a RH Lookup Real Estate History information Review unit shift rosters n a RO Lookup Maintain System Rosters View radio log history n a RL Lookup Radio Log a E n a SSC Lookup Scheduled Call List aaa ee n a SH Lookup Subject History information Review or add Standard Lookup Standard Operating n a SOP Operating Procedures Procedures Capture the current window to the scratch n a SP Lookup Scratch Pad pad Review the unit shift list n a SS Lookup Unit Shift Status Review tow logs n a TOW Lookup Tow Log Review transport history n a TRH n a Review unit statistics n a UH Lookup Unit History Archive Sansa n a ULOG Lookup Unit Activity Log changes Show the unit times for a a UTIMES Right click and select Unit Times call for Call ene ue UA n a VAL Lookup Address Validation validation form R ds n a VH Lookup Vehicle History information Review Watch Orders n a WO Lookup Watch Orders Find towing companies n a WRE Lookup aw a Companies Mapping Options from CAD View Center Map on 911 Call n a 911M Directions to Dispatch al DIR Location 3 16 SmartCAD To do this press this pone mi or use the mouse to click here key command Directions to Occurrence Location P
287. ment is set correctly in Employee Master EmpMast exe before proceeding 23 SmartCOP CAD Configuration Module 1 File Master Settings Geo GIS Call Settings Help Run Cards Secondary Statuses Secondary Activities Secondary Activity Configuration Secondary Activity Defaults Secondary Activity Counts Alarm Configurations gt Unit Timers Agency Secondary Activity Configuration Transportation Mode gt 2 91 CAD Configuration 2 Configure Unit Secondary Activity Defaults E Primary Unit Assignment Activity Group Activity Code Aci A Edit SHF CHF MAJ OPS PATROL D2 S SOAR SOJ L SHF CHF MAJ OPS PATROL D3 Skyway Bridge Patrol NSKY SK Add T Delete Refresh m Close lt gt 2 Unit Secondary Activity Default Configuration Record ES Primary Unit Assignment bal Sav v Ei Save amp Close i oF 1 Click Add 2 Select the Primary Unit Assignment from the provided drop down menu 3 Select the Activity Group from the provided drop down menu 4 Select the Activity from the provided drop down menu 5 Click Save amp Close when finished 2 92 CAD Configuration Configuring Secondary Activity Count Types Specific Activity Counts can be created and added to Secondary Activity Groups 23 SmartCOP CAD Configuration Module 5 File Master Settings Geo GIS Call Settings Unit Setti Help Run Cards Secondary Statuses Secondary Activities Second
288. must be available in order for their status to be changed to Busy 1 To change a unit s status to Busy press Ctrl F5 2 Enter the unit number to be set as Busy 3 Enter the unit s location or activity and press Enter The unit is color coded to indicate they are busy 4 The Busy Not Available window remains open after the first unit so another unit can be entered quickly To do so enter the unit number and location and press Enter 5 When finished press Esc to close the Busy Not Available window Y To make a specific unit available type UA and the unit number at the command prompt For example type UA 100 to make unit 100 available Y To indicate a specific unit is busy type UB and the unit number at the command prompt For example type UB 100 to indicate unit 100 is busy When the units become available type UA and the unit number at the command prompt Placing Multiple Units in Busy Status Multiple units can be placed in a busy status using the UB command Up to ten units at once can be placed in busy status using this command For example enter UB 100 200 300 to place units 100 200 and 300 in a busy status mica Y A record is created in the unit log each time a unit is placed in busy statuses Assigning Units to a Call 3 56 SmartCAD NOTE These instructions do not include the steps necessary for sending unit alarms Refer to Sending Alarms for alarm information 1 Units can be
289. n For example Workstation A is configured to hold five screen images When the user at Workstation A creates image 6 image 1 is deleted and replaced by image 6 1 A scratch pad image may be created from the main CAD window or while viewing a call record Type SP at the command prompt and press Enter The CAD Scratch Pad window opens Click New Screen to create an image of the window currently being viewed Enter a name for the screen image and press Enter The date time user and workstation are entered automatically Enter the subject of the screen image and any additional information Any existing scratch pad images are listed on the left Select an image to view it Use the view options available below the image to change the view e View Normal This view is used by default e Fit to Window Select this option to shrink the image to fit the image window e Fit Sides Select this option to crop the image to fit the width of the window e Stretch Select this option to stretch the image to fit the length of the window Click Save Image to File to save the current screen image as a BMP file Browse to the location where this image should be saved Enter a file name and click Save Click Print to print the current screen image The Print Preview window opens Click the Print icon to print the report Click Close to return to the Scratch Pad window 3 31 7 a SmartCAD When finished reviewing screen images cl
290. n entering this SECONDARY ACTIVITY if unit status is BUSY O Disable O Optional OForce Description 2 89 CAD Configuration Highlight the correct Activity Group Type in the Activity Groups grid Click Add to the right of the Secondary Activities grid on the bottom half of the window The Activity Group field automatically populates with the group selected prior to creating the new activity Ensure the correct Activity Group is selected Enter the Activity Description Click Generate Unique Code to create a unique Activity Code This is used in the database to refer to the activity Enter the Activity Quick Key Select the appropriate Vehicle or Vessel requirement a Vehicle 1 No Vehicle Mileage The user will not be prompted to enter Vehicle mileage to begin or end the activity 2 Vehicle Mileage Optional The user will not be required to enter Vehicle Mileage to begin or end the activity However the user will have the ability 1f they choose to do so 3 Vehicle Mileage Required The user will be required to enter Vehicle Mileage to begin and end the activity 4 Vehicle Mileage Required when Ending Activity The user will be required to enter Vehicle Mileage when ending the activity b Vessel 1 No Vessel Engine Hours The user will not be prompted to enter Engine Hours to begin or end the activity 2 Vessel Engine Hours Optional The user will not be required to enter En
291. n of the tour of duty 10 Most of the fields appearing on the right side of the screen relate to Stealth AVL Mode a Enter the Time in minutes to indicate AVL is stale When age a unit s last known AVL data has reached this threshold the unit will be marked in the Unit Pane and on the map as stale b Enter the time in minutes after which AVL is invalid and unit is removed from the map As indicated leaving this blank or setting it to 0 will not remove these unit from the map c Place a check beside Hide units with same stealth level from each other to prevent users with the same stealth setting in Employee Master from seeing each other on the map When enabled only those with a higher stealth setting can see users employing Stealth AVL Mode d Place a check beside Units can see units from other agencies who are in stealth mode if 1 Multiple agencies are dispatched from a single dispatch center and 2 Units with the same stealth level or higher should see units from a different agency utilizing AVL Stealth Mode This will also take the setting for Hide units with same stealth level into account when determining the units that can be seen 11 Place a check beside Allow assignment of any units in backfill mode to allow dispatchers to assign units to incidents created in backfill mode regardless of the unit s current status 12 Place a check Broadcast Unit Welfare Timer Expiration Messages to send a message to all Smar
292. ncy dispatch area call type and priority comment location status street name street direction and street number Also included are date time stamps for unit last dispatched last en route last on scene and last available Use the scroll bars to scroll through the list of units The unit window can remain open while the user dispatches units close calls and completes tasks in CAD Click the Title bar to drag the window to the side of the screen When reviewing unit information press Esc to close the window To search for a specific unit press F5 enter the unit s call number and press Enter The record is highlighted The calls are sorted by Unit Number by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the asterisk by the sorted column s name Calls can also be sorted by right clicking the Sort button and selecting the sort order to be applied 3 78 SmartCAD Y Right click a unit to access a shortcut menu options including common unit transactions Viewing a Single Unit s Last Location A unit s last location can be checked from the main CAD window or while viewing a call record 1 Type LL and the unit number at the command prompt Press Enter For example to check the last location of unit 100 type LL 100 The Last Location window appears Details such as the unit
293. nd 1900 hours while another agency may only want to alarm all stations between 1800 and 0700 hours Click Save Close to return to the main CAD Configuration window 2 95 CAD Configuration a Y The Alarm Information field can be used to enter the different alarm tone or the name of the fire station Unit Timers This option allows users to modify the unit welfare timers and add additional timers when units must be checked more often The unit timer determines how often the dispatcher should contact the assigned unit During late night hours when units should be checked more frequently the dispatcher can be alerted more frequently For example between the hours of 0000 and 0500 the OK unit timer for an on scene priority 1 call may be set to expire every 2 minutes and thus alerting the dispatcher Then beginning at 0501 the OK unit timer for on scene priority 1 can be set to expire every 5 minutes 1 2 3 4 On the Unit Settings menu highlight Unit Timers then click OK Check Timers Select a Status from the list Click Add to duplicate the selected type and set additional check timers for that type Enter the starting time based on a 24 hour clock to begin additional welfare unit checks in the Begin Hour column for the selected status code For example hour 0 is midnight Enter the number of minutes that should pass before the dispatcher is alerted to contact the unit in the Check Minutes column for the sel
294. ndicate if there was drinking drug use involved or a weapon was present If applicable enter the weapon description If the subject has suffered injury use the search button to search for the extent of injury When the correct option is found press Enter to add it to the subject record Place a check beside the appropriate boxes to indicate seatbelt use airbag deployment or child seat use If information about this subject can be released to the public place a check beside Allow Public Release and enter the name of the person who approved the release of information Click the yellow WAR button to enter a warrant into the system for this subject When the warrants list appears press Insert Enter warrant details as needed and press Esc when you are finished When the information about the person has been entered press Esc to add the subject to the call Press Esc to exit the call and return to the main CAD window Y Press Alt S to access the Subject tab lt S You can type SE at the command prompt to edit the selected subject If your workstation is configured for State and NCIC queries you can run a query on the person s Name SSN or Driver License Number To do so click the Lightning Bolt icon to the right of the field Click the Document icon to open the list of State Interface Transactions and view the response to your query When an incident number is changed all supplemental information not
295. nfiguration Call History Export Configuration Timer Interval Configuration Command Line Add Configuration Workstation Configuration User Defined Commands Subject Field Order Vehicle Field Order Property Field Order Real Estate Field Order Vessel Field Order CAD Agencies Available Fields Order to enter fields on command line AGE LNAME DESCRIPTION FNAME DLNO MNAME DLSTATE DOB EYES RACE HAIR SEX HEIGHT SSN PUBLIC_RELEASE TITLE WEIGHT To Bottom Save amp Close This option allows administrators to change the default order in which fields are entered on the command line in CAD for subject vehicle vessel property and real estate transactions 1 On the Master Settings menu click Time Interval Configuration and then click Subject Field Order On the Subject Field Order window highlight an available field from the list on the left and click gt If all fields are desired for the command line entry click gt gt When all desired fields appear in the list on the right use the buttons on the right To Top Up Down To Bottom to arrange the fields in the desired order 2 27 CAD Configuration The order from top to bottom will be the order in which the information will need to be entered in the command line from left to right 4 Click Save amp Close when finished to return to the main CAD Configuration window 5 Repeat steps 2 through 4 fo
296. ng a Call record Enter UH at the Command line and press Enter The Unit History window lists tour details including the Begin Date and Time the End Date and Time Unit Call Number Agency Comment Description Dispatch Area Assignment Begin Dispatcher End Dispatcher and Personnel Number The maximum number of records displayed is configured by workstation The Unit History list should be filtered before working with a record to ensure the correct records are being viewed Filter options Call Number Agency Personnel Number Begin Dispatcher End Dispatcher Comment Description Begin Tour Date Range and End Tour Date Range Enter the filter criteria you want to apply and click Filter To filter the list by a Date Range be sure to place a check beside Begin Tour Date Time Range or End Tour Date Time Range as needed For example to view Unit History archived call records for tours of duty starting April 6 2014 through April 12 2014 place a check beside Begin Tour Date Time Range enter 04 06 2014 00 00 00 and 04 12 07 23 59 59 for the date range and click Filter Only archived unit history records for the selected week are displayed To remove the filter click Clear Filter Unit History records are sorted by Begin Date Time by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the
297. ng the ellipsis All Pro Wrecker Service place a check beside Date Range On enter 04 01 2013 and 04 30 2013 for the date range and click Filter Only tows by the selected towing company in the given month are displayed To remove the filter click Clear Filter The Tow records are sorted by Date Time by default as indicated by the color of the column To apply another sort order press F4 The current sort order is indicated at the bottom of the window and by the shading of the sorted column To find a specific record press F5 The search is made on the selected sort order Type the search criteria and press Enter Double click on the desired record or press Enter to open the selected Tow record If a car is towed due to repossession add a Tow log record by clicking Add or pressing Insert The Date Time and User Name are automatically entered Enter the Incident and Offense Numbers if applicable Enter the Unit Number Agency the Reason for the tow and Towing Company details Enter the Tag State VIN Year Make Model and Color for the vehicle Enter any Notes and press Tab to save them When finished click Close or press Esc to close the record When finished reviewing the Tow Log click Close or press Esc to return to the main CAD window If a call record is currently open entering TOW at the Command line will record a tow for that call Y Click Print to print the selected tow log r
298. ngs to the current color scheme or Save As to save the color scheme under a different name When modifying one of the default schemas the Save option is not available 14 Click Close to return to the main CAD Configuration window Y To avoid creating a color schema from scratch open a default color scheme provided by CTS and click Save As Enter the color scheme name and description press Enter Make the necessary modifications to the user defined configuration Click Save to keep the settings Sound Configuration Sound Events bl Play Sound EVENT ID DESCRIPTION ENABLED TYPE USER WORKSTATION SOUND A AA E CCALL Call Closed A GLASS INVALIDAS Time in minutes after which AY v A sound2 MCTCALL MCT Initiated Call v tada NEWCALL New Call Received ding PICALL Priority 1 Call Received tone22 SCALL Suspended Call ringin STALEAVL Time in minutes to indicate AVL sound3 TRANSPO Transport expired sound4 UONDUTY Unit Placed On Duty Dispatched PPP Current Sort Order Add Ins Delete Del Edit Enter Sort F4 Find F5 EVENT ID Close Esc 1 On the Master Settings menu click Sound Configuration 2 Click Add to configure sounds for each event in SmartCAD 2 22 CAD Configuration 3 Use the drop down list to select the CAD Event ID For example to configure a sound each time a message arrives at a workstation select Message Alert 4 Sound
299. nt Complaint Types 2 Double click on a complaint type in the list or highlight 1t and click Edit to open it 3 Modify the notification settings under the Automated Notifications or Manual Notification Lists tabs 4 When finished click Save then click Close Quick Incident Complaint Types Quick Incidents allow dispatchers to quickly enter calls for special incidents such as traffic stops warrant service breaks administrative calls vessel stops report writing and chase Use this option to assign the complaint type to each special incident When a dispatcher creates an incident call for traffic stops warrant service etc the correct complaint type will automatically be assigned to the call 1 On the Call Settings menu highlight Call Complaint Nature Configurations then click on Quick Incident Complaint Types 2 Assign a complaint type to each special incident Use the ellipsis to find the complaint type Press Enter to select the complaint type 3 Call Priority and Initial Incident Status are added to the record based on the complaint type selected 4 Click Close to return to the main CAD Configuration window Call Complaint Status Types Complaint status types are assigned to a call to indicate the status of the event For example a traffic stop call can be designated as in progress Other examples of status types may include busy paperwork and prisoner transport 1 On the Call Settings menu h
300. nt can be set so that either can precede the other when the recommendation engine orders the suggested units Specify either 1 or 2 to set this order For example if the unit search engine should recommend units based on matching attributes before it recommends units based on distance from the incident place a 1 in the Number of Attributes Matched field and a 2 in the Distance from Incident field Place a check beside Filter Unit Recommendations using Geo Areas to filter out non related geographic areas and aid in unit recommendations Leave the option un checked to ignore the geographic area of a call in relation to the geographic location of a unit 2 84 17 18 CAD Configuration Attributes can be added to the dynamic run card to assist in the correct unit recommendations being made The attributes added to the run card are attributes needed to fulfill the requirements of the complaint Units with a higher number of matching attributes will be suggested before units without any matching attributes a Click Add to select the attributes needed to fulfill the requirements of this complaint type b Double click an attribute or select it and press Enter to add it to the list c Add as many attributes as necessary d Press Esc when finished adding attributes Click Save amp Close when finished creating this run card Unit attributes are added in Employee Master Units with a higher number of matching attributes will be
301. nter it in the Quick Key field When this quick key is used in SmartCAD the designated log type is assigned to the log message Click Save to save the record or Close to abandon changes and return to the Log Message Configuration window Select the default log message type to use when adding a new entry Use the ellipsis to find the desired type When found press Enter to select it Click Close when the list is complete 2 73 CAD Configuration Radio Log Types 1 2 3 4 5 6 On the Call Settings menu click Radio Log Types Click Add to create a radio log type Enter a unique log Type ID Enter a unique Quick Key Enter a unique Description Place a check beside Can be Marked Read if the records of that type can be marked as read Selecting Can be Marked Read allows the user to suppress selected radio log records for the current session The record will be removed from view on the workstation for the user s current session it is not deleted When the user logs out and then logs back in the radio log records are once again visible Click Save when finished Click Close when the list is complete The radio log type list may be filtered if needed Filter options include Type Quick Key and Description Enter the necessary filter criteria and click Filter To remove the filter click Clear Filter Entering in the filter criteria acts as a wildcard Entering _ in the filter criteria acts as
302. nter the command LL with the Unit Number ex LL 1175 in the Command line and press Enter to open the Unit Last Location screen TLL Unit Last Location Escape to Close Unit Last Location o Click View Secondary Activities to open the Secondary Activity Tracking Log for this Unit e Unit Assignment Secondary Status Enter the syntax CUA UnitNo ex CUA 1175 in the SmartCAD Command line and press Enter to open the Change Unit Assignment Secondary Status screen CUA CHANGE UNIT ASSIGNMENT SECONDARY STATUS Unit Call No m 0 Law Name Description TEST QA Agency SRSO Rank LE DEPUTY Shift Assignment SHF CHF MAJ SPS Position Title DEPUTY SERGEANT _PerNo SRSOO9PER000056 Assignment District Look Up District Ctrl G Comment AUX o Station D2 v Radio Assigned 82A Car No 802 Default Transportation Mode CR C Set as Default View Secondary Activities Save Enter Cancel Esc Change Unit Assignment Secondary Status o Click View Secondary Activities to open the Secondary Activity Tracking Log for this Unit 3 71 SmartCAD Viewing Secondary Activity for previous Tour of Duty 1 To access Unit Duty History Archives enter the command UH UnitNo ex UH 1175 in the Command line and press Enter Records Retumet 22 FILTERED Degin Date Time End Date Time CaliNo Agency Comment Description District Begin Dispatcher End Dispatcher Perio 19 08 2013 142535
303. nter the destination address of the transport in the To field Press Enter to validate the address 3 The From address defaults to the dispatch location on the call record 4 Place a check beside Make Additional Entry into Incident Notes if the record transport information should be entered in the call notes for this incident 5 Enter the beginning mileage and a note concerning the nature of the transport 6 Press Enter to save the information and return to the main CAD window Y During the validation process of an address entered with the UST command a RED Not Available indicator displays on the Transportation window if the place is not available or closed Y Right click a unit number to view additional menu options End Transport 1 From the call record type UET followed by the unit call number at the Command line and press Enter For example type UET 100 and press Enter The Transport Editor window opens 2 Enter the ending mileage and include notes if needed 3 63 SmartCAD 3 Select the ending unit status 1 e Dispatch to Call Enroute to Call Onscene to Call or Available at Destination 4 Press Enter to save the information and close the Transport Editor window Y A record is created in the unit log each time a unit is placed in transport notes are recorded and when the transport has ended Indicating a Delayed Response Status 1 Type DR at the Command line and press Enter The Del
304. ntering _ in the filter criteria acts as a single character wildcard v To create an incident from a watch order and place a unit on scene automatically but only a partial watch order number is available the user can enter IWO partial watch order unit at the Command line A list of all watch orders matching the partial number will be displayed in a list Double click the the correct watch order or highlight it and click OK to create an incident and place the unit on scene Printing Watch Orders Users can print a report of Watch Orders or an individual Watch Order record Watch Order Reports by Geographic Area 1 From the main CAD window enter WO at the Command line and press Enter 2 Click Print 3 To print a report of all Watch Orders in a Dispatch Area click the ellipsis by the Dispatch Area field Double click the Area to select it Press Enter 3 197 5 6 7 All W 1 2 3 4 5 SmartCAD To narrow the scope of the report repeat Step 3 for the Secondary and Sub Geographic Areas to be included on the report Click Print Above Areas The report appears on screen When ready to print click the Print icon Click Close to exit the report preview atch Orders From the main CAD window enter WO at the Command line and press Enter Click Print Click Print All The report appears on screen When ready to print click the Print icon Click Close to exit the report preview
305. number and press Enter Information appearing for the vehicle apparatus includes people associated with the apparatus and attributes If applicable the station assignment vehicle s alarm location and alarm settings are also listed If the vehicle or apparatuses call number press F2 When the correct record is found select it and press Enter Verify the unit s geographic assignment and change if needed If a geographic area needs to be looked up press F3 When the correct geographic area is found select the record and press Enter Type information about this vehicle or apparatus into the Comment field This field is limited to six characters and is visible to all users Use the People on Apparatus panel to assign persons to this unit Type the person s call number and press Enter Ifthe call number is not known press Alt L to look up the call number When the correct record is located double click the record or press Enter to add the person to the apparatus Attributes assigned to employees in Employee Master appear in the Attributes panel if the person placed on the apparatus has attributes assigned Press Ctrl Enter to place the apparatus on duty A message indicates the vehicle has been placed on duty and the Activity panel indicates the actions taken The vehicle is displayed in the assigned area and color coded to indicate the unit is in service 10 The On Duty window remains open so
306. oad Closure icon or press AIt B The Road Closure window appears Enter general information about the road closure i e ID and description Enter the expiration date and time for the road closure if known Enter the complete address for the location of the road closure To center the road closure on the map click the Center on Map button To print the road closure information press Alt P Press Alt S to save the information Press Alt C to close the window and return to the map Reviewing Places 1 The Geo Places Configuration can only be accessed from the main CAD window Enter GEOP at the Command line and press Enter The Geo Places Configuration window appears with a maximum number of records displayed in red The maximum number of records displayed is configured by workstation in CAD Configuration The Geo Places list should be filtered before working with a record to ensure the correct records are being viewed Filter options include Place Name Quick Key Street Number Direction Street Name Geo City County State and Zip or a combination of these criteria Enter the filter criteria to be applied and click Filter Entering at the end of the string acts as a multi character wildcard For example to view all places located on Palafox Street and or Palafox Circle enter the street name Palafox and click Filter All records beginning with Palafox are displayed If Palafox were entered without the onl
307. oga da FireRMS Interface Connection Information Host Port Login Enable APCO MEDS ty Default Settings for Local 7 Connection Make APCO Available for Complaint Types Law Fire EMS E Create New Template From Settings E Load Settings from Template ta Save amp Close ma Close On the Master Settings menu click Workstation Configuration Double click on an existing workstation or highlight it and click Edit or press Enter to open it Click on the Special Interfaces tab The APCO Meds tab is selected by default Place a check beside Enable APCO MEDS to allow the workstation to connect to the APCO Meds API Enter the Host Port and Login information for the APCO Meds API Select the complaint types with which APCO will be available Law Fire EMS For example if the complaint type Law is enabled and the call complaint type is Law the APCO Meds icon appears on the call window The user can click on the icon and create a new report in APCO Meds if needed 2 41 CAD Configuration 7 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes ProQA General Workstation Information Sub Geo Area To Display Workstation ID 911 Feed ID Location 911 Feed Law Workstation On Call iew Screen DO 00 CAD911 aa Fire Workstation LAW Description EMS Workstation
308. ole or in part may be reproduced stored transmitted or used without the prior written permission of CTS America The information contained in this document is subject to change without notice and should not be construed as a commitment by CTS America CTS America cannot be held responsible for errors and inconsistencies in the information presented in this manual We welcome any comments or suggestions that may improve the quality of our documentation For questions concerning this manual please call toll free 1 800 374 0101 Technical Support Toll Free 877 SMARTCOP 762 7826 E mail support cts america com Web www cts america com Fax 850 429 0522 CTS America s support staff is available via a toll free number 24 hours a day 7 days a week including holidays Table of Contents Table OF Contents caca di dit A AE AA iaa i AAA A O ostaessa 1 O ass 1 Company MISSION aii didas 1 E A O 2 O A E bassinet Meotaenag eanuenta ls 2 A E E EEA E S E ec usacadates am 2 SUpport aare e a a a a a hata a eel a ate S 2 Man al Conventions dt 2 Keyboard Shortcuts and Menu Options cee ceeeeeescecsseceseeeseeesneecsaecaeesseessaeecsaeceseeeseeenees 2 SmartCAD Introduction Introduction Company History SmartCOP Inc d b a CTS America was founded by an experienced software engineer Development of the core products began in 1994 when the engineer became a sworn law enforcement officer and recognized the lack of functionalit
309. olor Configurations Sound Configuration 911 Feed Configuration Call History Export Configuration Timer Interval Configuration Command Line Add Configuration Workstation Configuration User Defined Commands CAD Agencies 2 3 CAD Configuration Primary Functionality Configuration General Functionality Unit Settings Call Settings Radio Log Settings Special Data Collection Mapping Geo Validation Geo Configuration Web Services General Functionality Agency Types Log Settings General CAD Functionality Settings Allow Deletions of Records in CAD Enable Advanced Fatality Entry Allow All Users to Save Personal Desktop Settings Require Fatality Data Entry C Disable Notes Editing Enable State NCIC Inquiries if Workstation is Configured as Such Enable Inter Cad Messaging ICM Enable 911 ALVANI Feed to Workstations Note Can be turned on off for individual positions Enable Updating Vehicle Vessel Record From Tow Log Record Reject Invalid Primary Geo Areas when putting a unit on duty Enable UCR Codes Require Mileage Recording on Transporting Status Change Enable multi agency function for 911 calls Enable multi agency function for T B QT and QB calls CAD Incident number will be assigned based on O Default agency for the Unit Assigned to the CAD Incident Default agency for the Work Station that created the CAD Incident 8 Prompt agency selection at the time the CAD Incident is created
310. olved in the incident Specific details should be used here This information is vital to officer and public safety If there is not a weapon involved leave this field blank Press Enter Press Page Down to ship the call At this point the call appears on MCTs in the field and on CAD workstations In addition any alerts to medical instructions operating procedures duplicate calls caution notes or prior calls will appear on the call record If the user has Call Taker access to SmartCAD in Employee Master the agency must be selected for this incident The list of agencies monitored by the workstation appears If needed press Alt V to view all agencies on the system Use the arrow keys to move to the correct agency and press Enter to select it Enter the complainant s name and phone number When a complainant is added to the call a subject record is automatically added for that complainant If the call is created from the 911 interface the caller information is added as the complainant 3 125 14 15 16 17 18 SmartCAD Enter the origin of the call Use the Spacebar to indicate if the complaint was a 911 call and if the complainant would like to be contacted Press Page Down to save complainant information If the complainant s phone number matches a prior caller s phone number the PC button displays in green next to the complainant s information Clicking on the PC button brings up a list of prior
311. ommand line and press Enter The suspended call is displayed in a different color to indicate it is suspended and the call timer resets to monitor how long the call is suspended If the new call for the unit already exists select it and press F3 Enter the unit s call number to put them en route If the new call does not yet exist create the call and place the unit en route Reactivate a Suspended Call Ensure the unit is not on another call before reopening the suspended call 1 q On the main CAD window use the mouse or the Up arrow and Down arrow to select to the suspended call Type UC at the command prompt and press Enter The call is restored with the assigned unit 3 121 SmartCAD Y Calls can also be suspended by right clicking a call and selecting Suspend Call Y Suspended calls can be resumed by right clicking a suspended call and select UnSuspend Call to reopen it Y A note is added to the call record every time a call is suspended or unsuspended Completing a Call Entering Disposition Codes 1 A call can be closed from the main CAD window or while viewing the call record From the main CAD window use the arrow keys to scroll to the call Select the call to be closed and press F9 When presented with the call closure confirmation message press Enter If a unit on this call is queued on another call the dispatcher will be prompted to place the unit on the active cal
312. on pickup and destination Press Enter after entering the place name or street address for validation If an exact address is not entered SmartCAD prompts to find a match 3 155 10 11 12 13 14 SmartCAD The pickup address becomes the Dispatch Location and the destination address becomes the Occurrence Location when the call is created in CAD Press AIt A to add persons to the scheduled call The Scheduled Call Person window appears Select the person type for the scheduled call Enter the person s name title and brief description Subject records are automatically created in CAD for persons entered here when the scheduled call is created in CAD Ifa description is entered it appears in the Activity Detail panel of the Call Subject Record Press Esc after the person s name has been entered to return to the Call Scheduler Detail window Press Esc to close the Call Scheduler Detail window and return to the call 3 156 SmartCAD Reviewing Maps Note These relate to the SmartMap application If the agency is using Smart CADMap refer to that manual instead of this section Some changes were made to the functionality in that application Mapping Unit and Call Locations l Users can view the current location of all units on duty and all active CAD calls on a map by clicking the Globe icon on the main CAD window A map of the geographic area appears For the sake of officer safety all di
313. on codes are not required on every call indicate which disposition codes can be left blank by checking Allow User to Leave Blank for that code number 4 Click Save amp Close when finished Call Disposition Codes Each call can have up to six disposition codes which are used to gather statistics A primary disposition code is assigned to each call to indicate the outcome of the call such as the type of offense or complaint Call Disposition Code 1 1 On the Call Settings menu highlight Call Disposition Configurations then click Call Disposition Code 1 Click Add to set up the primary disposition code Enter the disposition Code in the assigned format The format appears in brackets on the title bar of the window Enter a Description for this disposition code to indicate what type of offense or complaint the call involved Enter up to five charges or ordinances that apply to this offense or incident type These charges will be added to the offense report created from a call with this primary disposition code These charges do not have to be exact For example 8 93 can be entered as the charge number to include any subsection of the 893 charge 893 01 893 02 etc The exact charge can be assigned to the offense report manually 2 68 6 9 10 CAD Configuration If this code should be included in analysis reports place a check beside Include This Disposition Code in Analysis Reports Indicate whether this
314. ons for the best unit to send to a selected complaint Attributes are defined in Master Configuration then assigned to units in Employee Master Finally an attribute is assigned to a complaint type which enables the dispatcher to select the most appropriate unit to respond to a call with this complaint type 1 Select the Complaint Attributes tab 2 Click Add to assign attributes to this complaint type 2 61 CAD Configuration 3 The Attribute Lookup list appears Choose the attribute from the list and click Select When an incident is entered with this complaint type the user will be notified there are units with matching attributes that should be assigned to this call For example the attribute of Negotiator has been entered in Master Configuration Then this attribute has been added to Unit 100 in Employee Master and assigned to the complaint type Suicide Hostage because the complaint type requires someone with negotiation skills When the unit recommendation engine is run Unit 100 will be recommended for this call before Unit 200 because Unit 100 has the attribute of negotiator which matches the complaint type and Unit 200 does not 4 The Unit Response Count is used by the dynamic run cards and for unit recommendations Enter the maximum number of units that will be recommended for a call with this complaint type 5 Click Save to save the record or Close to abandon un saved changes Either option will exit t
315. or the arrow keys to find and select the correct street record Double click the street record or Enter to apply it to the CAD incident Certain identifiers can be used to locate specific address types For example interstates should begin with I or I as in 110 Highways should begin with US or US as in US29 To enter an intersection enter the first three letters of the first street a slash and the first three letters of the second street then press Enter to validate the location For example to enter the cross streets Baylen and Romana enter BAY ROM or ROM BAY in the Address field The first line of the address field is populated with the street highway or interstate information The second line includes place or landmark if applicable Enter the apartment or lot number if needed and complete the zip code Press Ctrl Page Down to save the call The unit is on scene by default Accept this status or choose another and press Enter to close the Administration Call window The call record that was just created opens If needed add notes as with any other call When finished press Esc to exit the call and return to the main CAD window Y An administrative call can be created and the unit assigned at once by entering A and the unit number at the Command line For example to enter an administrative call for unit 100 enterA 100 Y Press Alt and the highlighted letter in the section titl
316. or notification purposes The notification alert appears below the Alarm Level field Click Noti to view the persons on the notification list for the alarm level entered The information appearing in the Additional Info field depends on agency preferences in CAD Configuration It can contain an offense number if the complaint type is configured to automatically generate an offense number It can also contain the vehicle state and tag information However if both options are configured the offense number takes precedence over the vehicle state and tag information and the offense number is displayed Press Enter to select the complaint status type Press the Spacebar to search for a complaint type When found press Enter to add it to the call e If the agency has assigned a specific list of complaint statuses to complaint types in CAD Configuration only those defined status types appear in the Complaint Status drop down list allowing you to quickly select the appropriate one instead of scrolling through the entire list If applicable enter the weapon involved in the incident Specific details should be used here This information is vital to officer and public safety If there is not a weapon involved leave this field blank Press Enter Press Page Down to ship the call e Atthis point the call appears on the mobile computer terminals MCTs in the field and on the dispatchers computers In addition any alerts to medic
317. or the alarm level Choose the run card to be used and press Enter The Run Card appears Call information is listed followed by instructions for this type of call The recommended units are listed for Unit Selection Only units that are currently available are listed To refresh the list to reflect the current availability of all recommended units press F5 Select the recommended units to this call To select all recommended units press Ctrl A To dispatch the recommended units to this call press Shift Enter To place the recommended units en route to this call press Ctrl Enter The run card closes and the recommended units appear on the call as en route To place the recommended units on scene press Alt Enter The run card closes and the recommended units appear on the call as on scene 10 If the run card is not needed to dispatch units press Esc to close the run card 3 202 SmartCAD 11 When finished reviewing the call press Esc to close it 3 203
318. ormation as needed Enter a description of the fatality Use the check boxes to indicate if the fatality occurred in a city or in a commercial district Enter the name of the investigator The dispatcher incident date and time defaults from the call record When finished entering fatality details press Esc to close the subject fatality window Press Esc to close the subject record A blue star appearing beside fields on the CAD Subject Fatality window indicates the information is linked to the subject record If information is changed here the subject record will be updated accordingly For example if incomplete address information is entered on the subject record and completed on the subject fatality 3 108 Y Y SmartCAD record the subject record is updated with the complete address information Likewise information modified on the subject record will update the subject fatality record A purple FATALITY button appears on the subject record when the Fatality check box is selected A folder icon appears next to the Fatality check box on the subject record when a subject fatality record is present Entering and Viewing Warrants 1 A PA Y e 10 11 12 Warrants can be entered for a subject while viewing the call record From the main CAD window use the arrow keys to scroll to the call Once found double click on the call or press Enter to open the record Press Alt S to view the list of subjects
319. ose sight of the core values that have guided our company since our formation e We value and implement customer feedback e We value and implement the highest of ethical business practices e We treat our employees business partners and customers with respect at all times e We value and implement diversity at all levels e We understand that we have a duty and obligation to always place community and agency safety above profit 1 1 SmartCAD Introduction User Assistance Tools Help A complete Help system is included with CTS America software that includes step by step procedures tips and shortcuts The Table of Contents Index and Free Text Search are displayed with each topic Training Training is conducted on site by the very people who use and depend on this technology e g officers train officers dispatchers train dispatchers etc Support CTS America s help desk provides support 24 hours a day 7 days a week Call toll free 1 800 374 0101 for assistance Manual Conventions Before beginning use of CTS America software it is important to understand the terms and typographical conventions used in this manual The following table outlines the general these conventions Format Usage Text entered at a given step Example Type LL100 in the Command Line Indicates the tab button menu or menu item on which to click Courier New Font Example If the Vehicle is assigned to a Unit and the assignment nee
320. ow log Place a check beside Reject Invalid Primary Geographic Areas to prevent users from placing units on duty with invalid primary geographic areas If this option is selected units can only be put on duty or reassigned to valid zones Place a check beside Require Mileage Recording on Transporting Status Change if the agency is required to record mileage when the status of a unit is changed to Transporting Select Enable multi agency function for 911 calls to allow the user to select the agency used to generate the incident number when shipping an incident created from a 911 call When this is not selected the default agency is used Select the Enable Multi Agency Function for T B QT and QB option to allow the user to select the agency used to generate the incident number when shipping a T B QT or QB incident When no choice is made the default agency is used When this is selected additional options become available to determine the CAD incident number that will be assigned e Default agency for the Unit Assigned to the CAD Incident e Default agency for the Workstation that created the CAD Incident e Prompt agency selection at the time the CAD Incident is created Only one can be enabled Place a check beside Enable Advanced Fatality Entry to allow additional subject information to be entered when a fatality has occurred Place a check beside Require Fatality Data Entry to render fatality data mandatory Place a check beside
321. p of the window MCT INITIATED CALL 911 CALL etc provide necessary information at a glance 3 6 SmartCAD Call Validation As indicated by the initial field in the Dispatch Loc pane calls may be validated by place or address increasing speed and accuracy of incident entry Place Validation Quickkey Street No Direc Street WOODBINE BAPTIST CHURCH WOODBINE RD WOODBINE CLEANERS 994 3255 WOODBINE RD WOODBINE COUNTRY STORE WOODBINE RD WOODBINE EYE CARE 995 3232 WOODBINE RD WOODBINE FAMILY CHIROPRACTIC CARE 995 5773 WOODBINE RD WOODBINE FAMILY DENTISTRY WOODBINE RD WOODBINE MEDICAL PARK 994 4523 WOODBINE RD WOODBINE METHODIST CHURCH WOODBINE RD WOODBINE PHOTOGRAPHY WOODBINE RD WOODBINE PLAZA WOODBINE RD WOODBINE SELF STORAGE WOODBINE RD WOODBINE TAVERNS WOODBINE RD WOODCRAFT MANUFACTURING GULF BREEZE PKWY WOODEN WONDERS VICKSBURG DR WOODLAWN BEACH BOAT RAMP WOODLAWN BEACH RD WOODLAWN BEACH MIDDLE SCHOOL WOODLAWN WY WOODS GALLERY FORDHAM PKWY WOODY SEEVERS MAJOR N SIMMONS RD mn o w 0 0 ww js Show Filter Panel lt Ctl gt lt Left Arrow gt Street Validation Direc Range Fror Range To O E Apt City Pippi gt lt gt lt gt lt gt lt gt lt Q Show Filter Panel lt Ctl gt lt Left Arrow gt 3
322. p units are displayed on the lower portion of the call The units are color coded to indicate their status The incident number the date and time the call was received shipping time dispatch time en route time and on scene time are displayed at the bottom of the window If the priority of the call needs to be changed select the Priority field beside the Complaint Nature field and use the arrows on the field to enter the new priority Press Enter and then Page Down to update the call Press Esc to return to the main CAD window When a change is made a note record is added to the call Use the appropriate function key to assign a unit or change the unit s status Press F3 to place a unit en route or F4 to place a unit on scene Click the complaint status field to change the status of the call Erase the current entry and press Enter to open the Select Complaint Status Type window Select the appropriate status and press Enter to add it to the call A note is added to the call indicating the call status was changed Press F8 to assign an offense number The Assigned Report Numbers window appears Select the unit and press Enter to assign an offense number for that unit Press Esc when finished Select the appropriate tab Subject Vehicle etc to make changes to supplemental information Use the arrow keys to scroll through the list of records on each supplemental tab Double click a vehicle suspect vessel
323. pecial Data Collection do ENE 18 Color Config rati NS Ada IEEE re iet 19 Sound Confio rati onne E AO Ao ECER 22 OLI Feed Confirufati h a al AS 24 Call History Export Configuracion ii 25 Timer O ad E 26 Command Line Add Configuration ozs ccsonesgnacscecancbaicsvesiss iets daa Ii ini iii cia 27 Workstation CODES A A eRe 28 General Workstation Information sindicado adn 29 Table of Contents General Functionality eiii ideado sata 30 Call amp Unit Monitor PO san estrada gusseted agate ht Gates see ied gases 32 Radio Lop Settings cce ice da t dees tues a tas tuasaded sons bat Caas D e E aS 34 Startup Settings ci ia 35 Mappih Ssni lodo cd S 37 Display Seting dto 39 Special mira a a N 41 APCO Medir 41 POO A AT IA EA IA eats Sa pads adn 42 A seyret Re eee ene Rene Ramen ta Meer nnn See Nae a ae ee eRe et eer Roe 43 URS TAGS FAVS S said ics nce cctv ese cay es ustuee eas oena a etectisec dy ous enanauedveaclacsans Mace teouee aoe eee 44 User Defined Commands elisse e a eee teehee BAe E eee a eee 45 O tenes 46 Geo GIS Geographic Settings siscscccsiscsecisisvevicoccssnctsisonvcesascovsacsseecseetenscascseseogsasveocdsivesecovcneveene 47 Geo Streets Configura miii ddr 47 GEO Places Contra ur A A alle Rica nae 49 Adding Floor Plans iria 51 Adding PACING A E T N T E SS 52 Map Markers Configuration mission triana 53 Primary Geo Area SCUIM ES dd 54 Law Sub Geo Areas Cont iar atm cas 2 2 cesececsceds theeadentueetetn sa teccana te edhdseecen
324. pecific unit and the unit s welfare check timer is currently enabled the timer is automatically reset Y Radio log types and your workstation s default radio log type are defined in CAD Configuration v If RLS is used in the command line and the radio log is not enabled in CAD Configuration a message appears to notify that the radio log is disabled Y To view the complete radio log double click the summary record on the list Marking a Radio Log Record as Read If radio log records are configured to be marked as read they can be temporarily removed from the list of records on the workstation for the current session 1 To mark a radio log record as Read select the record and press F10 2 The record is removed from the list for the current session ONLY 3 Logging out and logging back in restores the log record to the view The Mark as Read setting affects only the current session of the current workstation not all workstations Reviewing Personal Dispatch Logs The CMA Log Communications Dispatch Log displays the current user s dispatch notes ONLY To view all dispatcher s notes use the Dispatch Log 1 Dispatch notes can be entered from the main CAD window or while viewing a call record Type CMA at the Command line and press Enter The CMA Log appears All of the current user s log entries are listed including the date time log entry and the dispatcher who made the entry The CMA Log may be filtere
325. person Select the Service Area Zone for this wrecker company Use the ellipsis to find the service area zone When the correct zone is found press Enter to select it Select the Service Type Class for this wrecker company Use the ellipsis to find the service type class When the correct type class has been found press Enter to select it If this company will be used by a specific agency select the Service Agency from the drop down list Leave this field blank to make this wrecker company available for agency rotation Enter the number of this type of wrecker available from this company in the given zone in the Wrecker Count field The Last Incident field shows the last CAD incident on which this wrecker was utilized The Last Used On field displays the last date time the wrecker was requested or used on rotation The Last Rotation Usage indicates when this company was last rotated Tows that are requested for this company do not change the rotation order for this company Click Save when finished Click Close to abandon unsaved changes Press Esc when the list is complete 2 79 CAD Configuration A record can be quickly duplicated by clicking Duplicate A new wrecker company record appears with the same information as the original record Change the information as needed For example if this company also services another service are change the Service Area Zone The wrecker company list may be filter
326. perty query can also be performed from a property record To do so click the Lightning Bolt icon to the right of the serial number field Y Click the Document icon to open the State Interface Transactions window and view the response to the query Guns 1 ae 2 A Enter CIC at the Command line and press Enter The State Interface Transactions window opens Click Gun to search for a gun by serial number Enter the serial number Once the gun information has been entered press Enter to transmit the query Click Close to exit the State Interface Transactions window and return to SmartCAD When a response is received the Lightning Bolt icon in the taskbar lower right corner of the screen will change color Enter CIC at the Command line and press Enter to open the State Interface Transactions window and view the response to the query The query that was submitted is listed on the left side of the window with the incident number query type received date and time user message ORI and message mnemonic Select the query to view the response message Reviewing CIC Transactions 1 Enter CIC at the Command line and press Enter The State Interface Transactions window opens The list of transactions includes the Incident Number Query Type Received Date and Time User Message ORI and Message Mnemonic Use the arrow keys to scroll through the query responses one record at a time Use Page Down and P
327. port number and received date and time for each active call e Active Units Select File Print Print Active Unit List This report includes the call number agency dispatch area comment status begin date and time end of shift and current alarm location for each active unit 3 35 SmartCAD Viewing Logs Reviewing the Communications Dispatch Log The Communications Dispatch Log is visible to all dispatchers However full access to Logs in Employee Master is required to add edit and delete dispatch log entries To view only the current user s dispatch notes use the CMA Log See Reviewing Personal Dispatch Logs 1 Dispatch notes from the main CAD window or while viewing a Call record Type LOG at the Command line and press Enter The Communications Dispatch Log appears All log entries are listed including the Date Time Public Release Operator Type From To and Log Entry The Dispatch Log list may be filtered before working with a record Filter options include Visibility Operator Log Entry Type From To Operator and Date Time Range Enter the filter criteria to be applied and click Filter When filtering the list by a Date Time Range place a check beside Date Range On For example to view the Dispatch Log for a specific operator on May 1 2014 enter the Operator ID place a check beside Date Range On enter 05 01 2014 00 00 00to05 01 2014 23 59 59 for the date range and then click Filter Only entries
328. ppears Click Live Video Image to begin the live video capture Once the picture is showing on the screen as needed click Freeze Video Image Click Save Video Image to save the image and add it to the record b To add an image from the local computer a USB drive or a network location click Load Image from Disk The image must be a JPEG jpg file c If the image has been copied to the Windows clipboard click Load Image From Clipboard to add it to the record 2 52 CAD Configuration If using this function copy the image to the clipboard immediately prior to clicking Load Image From Clipboard to ensure the correct image is loaded 4 When finished click Close Y To save an image to the local computer a USB drive or a network location click Save Image to Disk o Select where the image file is to be saved o Enter a name for the file The file extension of jpg is automatically selected o Click Save lt If the image is needed for another document or record click Copy Image to Clipboard The image can then be pasted into the other document or record To clear an image from the clipboard click Clear Clipboard To print an image click Print Image To stretch or center an image click Image Options AOS If the image needs to be removed from the record click Remove Current Image Map Markers Configuration This is used to set up map marker types their level of road closure and an icon
329. ppears beside the workstation ID appears when users select a CAD workstation immediately after logging in to SmartCAD 6 All of the Workstation types Law Fire EMS are selected by default If the workstation should be designated as a specific type 1 e EMS clear the check boxes that do not apply 7 The Sub Geo Area To Display On CallView Screen is automatically set to LAW If it needs to be set to EMS or FIRE click the ellipsis and change it accordingly 2 29 CAD Configuration 8 Use the tabs General Functionality Call amp Unit Monitor Filtering Radio Log Settings Startup Settings Mapping Display Settings and Special Interfaces to continue setting up the workstation Click Save amp Close when finished to save the changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes General Functionality 2 Workstation Configuration General Workstation Information Sub Geo Area To Display Workstation ID 911 Feed ID Location 911 Feed Y Law Workstation On CalMiew Screen 07 CADS11 y Fire Workstation LAW Description v EMS Workstation NO MAPPING Y General Functionality Call amp Unit Monitor Filtering Radio Log Settings Startup Settings Mapping Display Settings Special Interfaces General Workstation Functionality Settings Y v Enable 9
330. ppears in the ICM list as a summary of the message Enter the message Place a check in box to indicate if this message can be released to the public Enter the date and time the message should expire Select the GEO areas to be included in the distribution list Use the drop down list to select the agency Click Close to save the message Y Right click the ICM list to view shortcut menu options Y The ICM list may be moved by undocking it and dragging to another location on the main CAD window It can also be hidden from view entirely o Enter ICMD at the command prompt to undock the ICM list o If the ICM list is currently undocked enter ICMDOCK to re dock it again o Enter ICMH at the command prompt to hide the ICM list 3 48 SmartCAD o If the ICM list is currently hidden enter ICMS at the command prompt to view it again Y ICM Message Types are defined in CAD Configuration Viewing the ICM Archive The ICM list appearing in the bottom right corner of the main CAD window includes only ICM messages for the dispatch areas and agencies being monitored by the workstation The ICM history archive option allows you to view all ICM messages in the system 1 2 Type ICM at the command prompt and press Enter The InterCAD Messages window includes the created date ICM type expiration date time priority public agency district subject and added by The list may be filtered Filt
331. py call notes onto a tow log record If this is not enabled the user will be prompted to copy the call notes 4 Place a check beside Log 911 Calls to Searchable Archive to place all 911 calls received into the archive allowing searches can be run at a later time 5 Select Log All User Activity to record every transaction users make Actions are recorded in Smart CAD s ULOG 6 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2 7 CAD Configuration Mapping Unit Settings CallSettings Radio Log Settings Special Data Collection Y General Functionality Agency Types Log Settings Mapping Geo Validation Geo Configuration Web Services General Mapping Configuration Options Mapping Search Snapping Distances radial feet radial feet Map Images Point Detection Distance 9 9 Hazard Point Detection Distance Duplicate Call Detection Distance 3 radial feet City Limit Warning Distance linear feet Closest Hydrant Search Radius 3 Closest Unit Search Max Radius 3 miles o radial feet bel Save amp Close CY Close 1 On the Master Settings menu click Primary Functionality Configuration Once the window comes up click on the Mapping tab 2 Place a check beside Enable Mapping if the agency uses mapping in SmartCAD Mapping can be
332. r Vehicle Field Order Property Field Order Real Estate Field Order and Vessel Field Order Workstation Configuration Use this option to assign workstation positions and designate 911 feed information for each workstation The default dispatch areas for each workstation When a dispatcher logs in the selected dispatch areas are displayed Additionally workstation settings may be saved as a template and loaded when setting up multiple workstations To set up CAD workstations go to the Master Settings menu and then click Workstation Configuration CAD Workstation Settings Workstation ID 911 Feed ID CAD 911 File Description Law Fire EMS Is Template a oo oo CAD911 SUPERVISOR Y Y Y False 01 01 CAD911 CHANNEL ONE C a Y False 02 02 CAD911 CHANNEL TWO Y Y Y False 03 03 CAD911 COMM MANAGER Y Y Y False 04 04 CAD911 COMM TRAINING 7 oO False gt CAD911 CHANNEL FIVE EIGHT vi lv _ False CADS11 PY DESK v v Y False ri Lv2 CAD 31 1 E v v Y False NOGEO gt CAD911 NO GEO Y v Y False GATES 10 CaD911 CRICKY TEST w O O False DATS 10 CAD911 DISPATCHER 1 Y I C True TESTI 10 CAD911 DISPATCHER 1 woo O O False TEST2 11 CAD911 DISPATCHER 2 Y Mo O False TEST3 12 CAD911 DISPATCHER 3 Y Y Y False Edit Enter Delete Delete Add Workstation Insert Close Escape Find F5 Helpful Hint Add Template 2 28 CAD Configuration General Workstation Information a Workstation Config
333. r is indicated at the bottom of the window and by the shading of the sorted column To find a specific note press F5 The search is made on the selected sort order Double click or press Enter to view the selected note Press Esc to return to the main CAD window If you are viewing a call record enter AN at the command prompt to view administrative notes related to the call Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard 3 34 SmartCAD Printing CAD Reports SmartCAD allows reports to be printed of the selected call all active calls or all active units When a report is selected it is displayed on screen When ready to print click the Print icon to produce the printed report You must have full user access rights to Run Smart CAD Reports in the Employee Master File in order to print reports e Current Call Select File Print Print Current Call The report includes call details such as dispatch location location of occurrence complaint type priority complainant details suspect information vehicle information dispatch and call taker user names incident and report numbers call dates and times unit dates and times and call notes e Active Calls Select File Print Print Active Call List This report includes the primary unit backup units complaint type priority geographic area dispatch location incident number re
334. ransaction is successful or fails For example attempting to place unit 100 on duty but unit 100 is already on duty 100 FAIL ALREADY ON DUTY displays in the Activity panel When unit 100 is successfully placed on duty 100 SUCCESS UNIT PUT ON DUTY IN ZONE 1 displays assuming the primary geographic assignment is Zone Only transactions made while the On Duty window is open are listed Once the On Duty window is closed the recent activities are cleared Placing Multiple Units on Duty Multiple units can be placed on duty at once using the OD IN IS or T8 command Up to ten units at once can be placed on duty in their default geographic area using this command For example enterOD 100 200 300 to place units 100 200 and 300 on duty An informational message displays with the status of each unit placed on duty For example Unit 100 Placed on Duty Use the command ODL to place multiple units on duty and specify the agency and primary geographic assignment at the same time For example type ODL 100 SPS Z1 200 SPS Z1 300 SPS Z2 to place units 100 200 and 300 on duty Units 100 and 200 are assigned to area Z1 while unit 300 is assigned to area Z2 When placing multiple units on duty a comma must be used to separate each unit 3 52 SmartCAD Placing a Vehicle Apparatus on Duty 1 On the main CAD window press F1 to place a vehicle or apparatus on duty as with placing units on duty Type the vehicle apparatus call
335. rations if the primary units are not available Unit 1 Unit 2 etc are reflected in the unit position on the CAD call 2 86 CAD Configuration Secondary Statuses Secondary statuses are used in CAD when placing units on duty or changing a unit s status to track time mileage and activity of officers They can also be used for the purpose of off duty employment 1 On the Unit Settings menu click Secondary Statuses 2 Click Add to create secondary unit statuses 3 Enter the Status in the field provided 4 If applicable place a check beside Default to indicate this status can be used to automatically populate for a unit s secondary status when it is placed on duty There can be only one default status at any time 5 If applicable place a check beside Mileage Required to indicate that starting and ending mileage must be documented for this status 6 Click Save to save the record Click Close to abandon changes 7 Click Close when the list is complete Y Secondary statuses can be deactivated or reactivated as needed Place a check beside Show Inactive on the Unit Secondary Statuses window to display secondary statuses that have been deactivated Secondary Activities This option is used to assign secondary activities for units when they are brought on duty or change statuses during the tour of duty It also allows the agency to add unit activity groups and unit activities in CAD Secondary Activities will need
336. rd or Close to abandon unsaved changes Click Close when finished v To print an individual medical record open the record and click Print To print all medical records click Print All on the Medical Instructions Configuration window Once configured any complaint types linked to the medical instructions are listed on the record Standard Operating Procedures Configuration 1 2 On the Call Settings menu click Standard Operating Procedures Configuration Click Add to set up standard operating procedures that can be referenced within SmartCAD The SOP number is automatically assigned Use the Other Number field to enter a previous number or any other type of reference for this SOP Enter the Description to identify this procedure Enter detailed information and instructions in the Details section 2 75 CAD Configuration 6 Click Save to save the record or Close to abandon unsaved changes 7 Click Close when the list is complete v To print an individual record open the record and click Print To print all records click Print All on the Standard Operating Procedures Configuration window Y Complaint types linked to this SOP are listed on the right hand side of the window for easy reference Subject Configurations Subjects in SmartCAD are used to designate the involvement of each linked person and their physical state Subject Type 1 On the Call Settings menu highlight Subject Configurations then
337. re 10 4 If the unit advises no further 10 4 checks will be required for this call disable the check timer To do so type LL and their unit number at the command prompt and press Enter For example to disable the check timer for unit 100 type LL 100 The Last Location window appears 4 Click the Disable button beside the Last Unit Check field 5 Click Close or press Esc to close the Last Location window Unit check timers are disabled for this unit regardless of their status Y A unit s check timer can also be disabled by entering T4X or OKX and the unit number at the Command line or holding down Shift while double clicking the unit number Y Click the Enable button on the Last Location window to enable a disabled check timer Disabling Timers for Multiple Units Multiple unit timers can be disable at the same time using the T4X command For example enter T4X 100 200 300 to disable the unit timers for units 100 200 and 300 for their current call assignment Up to ten unit timers can be disabled at one time using this command Placing a Unit Off Duty 1 On the main CAD window press F6 to remove a unit from service 2 Enter the unit call number and press Enter If the unit has a secondary status and mileage is required the dispatcher prompted to enter the mileage 3 A message notifies the dispatcher that the unit has been put off duty The unit is removed from the main CAD window 4 The Off Dut
338. re Type and indicators that the fire was Accidental or Arson The Real Estate History list should be filtered before working with a record to ensure the correct records are being viewed Filter options include Incident Number Address Property Type Zone Type Owner Name Address Added By and Fire Type and a Record Date Range Enter the filter criteria to be applied and click Filter To filter the list by date range place a check beside Date Range On For example to view all Arson related real estate records entered in the month of October 2013 place a check beside Arson and Date Range On Enter 10 01 2014 and 10 31 2013 for the date range and click Filter Only Arson related records for the month of October are displayed To remove the filter click Clear Filter Real Estate History records are sorted by Date Time by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter 3 189 da Y v SmartCAD Double click the desired record or highlight it and press Enter to open it Click Open to view the incident associated with this record and exit the current record Closing the incident record will return to the real estate record
339. reas to allow all geographic areas to be searched when validating locations When disabled SmartCAD will only search the currently monitored GEO area s Place a check beside Show Reporting Unit on Call to configure the system to record the reporting unit or first unit on scene for each incident Place a check beside Enable Vehicle Tag and State to Populate Additional Info Field to automatically populate the Additional Information field with the tag number and state of the first vehicle added to an incident If this option is disabled Additional Information will not be populated with tag data If Show First Offense Number is also enabled it will override this setting in favor of the first offense number assigned to the CAD incident Place a check beside Auto Run CIC Tag Query on T Command to automatically generate a CIC tag query when the T command is utilized from the Command line in SmartCAD The dispatcher must be authorized to make CIC queries and the workstation in use must be configured to submit and receive CIC queries in order for this to function properly Place a check beside Auto Run CIC Tag Query on QT Command to automatically generate a CIC tag query when the QT command is utilized from the Command line in SmartCAD The dispatcher must be authorized to make CIC queries and the workstation in use must be configured to submit and receive CIC queries in order for this to function properly Select the Default State for Ve
340. record The workstation must be configured to view the Summary tab to use this option 1 2 a Press Alt M to view the Summary tab Each supplemental record entered for the call is listed in order by subject vehicle vessel property real estate and transports Each record includes a record type icon descriptive details record date and time and alert flags BOLO Tow Public Release Prior Call etc Use Shift Up arrow and Shift Down arrow to scroll through the list of records Press Shift Enter to open the selected record Make changes as necessary Press Esc to save any changes General Y The audit trail at the title bar of the call record displays the user name of the last user to edit the call and the last user to view the call Y A check on a watch order can be created from a call record Enter WO at the Command line and press Enter to open the existing watch order record Click Check from Call and 3 152 SmartCAD enter notes about the check Enter the unit call number making the check and press Enter Press Esc to close the record To create a BOLO record using call information enter CBOLO at the Command line o If more than one vehicle or subject is listed on the call select the correct vehicle or subject and press Enter o To create a vehicle BOLO only press Esc when the subject list appears o To create a subject BOLO only press Esc when the vehicle list appears When a
341. record including the date time incident number and primary unit This information can only be edited from the call record Use the drop down list to select the nature of the collision 3 123 SmartCAD The collision location and disposition codes are pulled from the call record Change this information as needed Enter the number of cars trucks motorcycles 4 wheels etc in the unit counts section Use the arrow keys or the mouse to move to the correct collision attribute s such as a medical airlift If using the arrow keys when the cursor is on the correct attribute press the Spacebar to select the attribute Vehicles and subjects entered on the call are listed on the collision data collection record The list of vehicles and subjects can only be edited from the call record Enter any remarks regarding this collision Press Esc to save the collision data and archive the call Click the Vehicle icon in the lower left hand corner of the call record to enter collision data before the call is closed Vehicles cannot be entered using the Collision Data Collection record Ensure that all vehicles involved are entered in the incident record prior to closing the call Subjects cannot be entered using the Collision Data Collection record Ensure that all subjects involved are entered in the incident record prior to closing the call Creating a Call from the 911 Feed Calls received from the E911 fe
342. record from an existing CAD call using call information enter CCN at the Command line with the incident open Y Entering in the filter criteria acts as a multi character wildcard Entering _ in the filter criteria acts as a single character wildcard Printing Caution Notes 1 To find a specific record press F5 The search is performed on the current sort order Enter the search criteria and press Enter 2 Double click the desired record or highlight it and press Enter to open it 3 Click Print The report appears on screen and includes the entire caution note record When ready to print click the Print icon 4 Click Close when you are finished 3 195 SmartCAD Entering Watch Orders 1 Watch Orders are created from the main CAD window To create an order enter WO at the Command line and press Enter The Watch Orders list appears Watch Orders are listed including the Watch Order Number Date Time Address Place Geographic Areas Dispatcher and Expiration Date The Watch Order list should be filtered before working with a record to ensure the correct records are being viewed Filter options include Watch Order Number Place Entered By Address City State Zip Primary Dispatch Area Secondary Dispatch Area Date Range and Expire Date Range or a combination of these criteria A maximum of 1000 records can be returned at any given time Enter the filter criteria to be applied and click Filter To filt
343. reet Press Enter For example to enter the cross streets Baylen and Romana enter BAY ROM or ROM BAY in the Address field The first line of the Address field is populated with the street highway or interstate information The second line includes a place or landmark if applicable e Enter the apartment or lot number if needed and complete the zip code The apartment or lot number if present is populated when an address is validated e Enter the domicile type manually if needed Geographic areas Wrecker Primary GEO Secondary GEO etc are displayed next to the address information Double click this section to edit or enter geographic area assignments If the location of the occurrence is the same as the dispatch location click To Occurrence The dispatch location details are copied to the occurrence location e If the location of the occurrence is different from the location to which the unit is being dispatched enter the address information following step 2 Enter the Complaint Nature of the call e If you need to search for a complaint type press Enter Press the Spacebar to search for a complaint type When you find it press Enter to add it to the call 3 95 10 11 12 13 14 15 16 SmartCAD The call priority is automatically assigned based on the complaint type but can be manually changed if necessary If the complaint type is associated with an alarm enter the alarm level f
344. ress Enter For example to find the airport type AIR in the street field If you do not enter the dispatch area you will be prompted to use your workstation s default area or manually enter the correct area Validating Telephone Numbers You can enter a telephone number on address line 1 and press Enter The phone number validation checks the CAD address book for a match If the address being validated is the dispatch location the name from the CAD address table is used as the complainant name and the telephone number is used as the complainant phone number When the call is shipped the complainant information is used to automatically generate a new subject record Creating a Duplicate Call If the selected complaint type requires additional calls to dispatch supporting personnel investigators EMTs firefighters etc COPY appears on the call record below the complaint type 1 Ze To create a duplicate call enter COPY in the Command line and press Enter The agency complaint type priority and call status are entered by default from the original call Change this information as needed Enter any additional information and if necessary weapon information Press Alt D to create the call The call will appear on the main CAD window A note reflecting the duplicate call is added to the current call record including the call number For example DUPLICATE SOURCE THIS CALL DESTINATION SRSO06CADO000818 AC
345. riteria acts as a single character wildcard Reviewing Property History Records 1 Property History information can be accessed from the main CAD window To review call statistics for property records enter PH at the Command line and press Enter The Property History window lists details for Property records including the Incident Number Record Date Time Property Type Evidence Number Serial Number Owner Name Added By Value Storage Location and indicators that the Property was Damaged Seized or Seized and Forfeited The Property History list should be filtered before working with a record to ensure the correct records are being viewed Filter options include Incident Number Property Type Evidence Number Serial Number Owner Name Added By Storage Location whether the Property was Damaged Seized or Seized and Forfeited and a Record Date Range Enter the filter criteria you want to apply and click Filter To filter the list by a Date Range place a check beside Date Range On For example to view all weapon property records entered from October 1 2013 through October 8 2013 Enter Weapon in the Type field and place a check beside Date Range On Enter 10 01 2013 and 10 08 2013 for the date range and click Filter Only weapons entered during the selected week are displayed To remove the filter click Clear Filter Property History records are sorted by Date Time by default To apply another sort order press
346. rkstation after a defined period of inactivity Enter the Time allowed for no activity prior to auto log off in minutes If the user does not use the mouse or keyboard for the specified time a warning will notify the user the workstation is about to be logged off The user has 30 seconds to respond before the workstation is logged off If a workstation is configured for automatic logoff and has sole responsibility for a dispatch zone the workstation will not be automatically logged off Choose the Workstation Time Zone and Time Server for this workstation from the drop downs provided Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2 40 CAD Configuration Special Interfaces Special interfaces may be configured in SmartCAD for data collection These include APCO Meds ProQA and FireRMS If none of these interfaces will be used no configuration is required on this tab APCO Meds General Workstation Information Workstation ID Sub Geo Area To Display 911 Feed ID Location 911 Feed Y Law Workstation On Callview Screen D9 CAD911 bee Fire Workstation LAW Description NO GEO EMS Workstation General Functionality Call amp Unit Monitor Filtering Radio Log Settings Startup Settings Mapping Display Settings Special Interfaces l a APCO Meds dp Pr
347. rt the list by Call Number or Date Time A record is created in the unit log when you a unit is placed on scene Drag and Drop On the main CAD window a unit can be dragged from the unit list and dropped onto a call using the mouse Select the unit and hold down the mouse button while dragging it to the call Line the unit number up with the call to which it will be assigned When the mouse button is released Smart CAD will prompt to set the unit s status Select On Scene Placing Multiple Units On Scene Multiple units can be placed on scene at once using the O OA OAX or T97 commands For example enter OA 100 200 300 to place units 100 200 and 300 on scene and indicate they are available for another call Use the OAX command to place multiple units on scene and indicate they are not available for another call Up to ten units can be placed on scene at once using this command On Scene Available When a unit is placed on scene for a call they are considered unavailable to take another call To bypass this function the unit s status can be changed to indicate they are on scene and available 1 Press Shift F4 to change the unit s status to on scene available 2 Enter the unit number to be made available and press Enter 3 The unit is color coded to indicate they are on scene available 4 To change the unit s status back to on scene and not available press Ctrl F4 5 Enter the unit number to be made unavailable
348. s 2 A list of default SmartCAD commands appears If a specific command needs to be found click Find a Enter the search criteria and press Enter The nearest matching record is selected b Double click on the command to be edited or select it and press Enter For example to create an alias for the T8 command press F5 to search for T8 Once found press Enter or click Edit to open the command 3 Enter the command to be mapped in the Enter Command to Map field and press Enter The command appears in the Currently Mapped Commands list Using the above example enter LON and press Enter to associate LON with the T8 command 2 45 CAD Configuration Select the Function Keys tab to assign a combination shortcut key to the new alias Place a check beside Ctrl or Shift to require either or both of these keys to be pressed for the shortcut Using the above example Shift would be checked Choose the function key from the drop down list to be used for this command and press Enter Using the above example select F7 and press Enter This command now appears in the Currently Mapped Commands list Press Enter or click Save to save the information Press Esc or click Close to return to the User Defined Commands list Press Esc or click Close again to return to the main CAD Configuration window All commands and function key assignments must be unique The system will ensure that duplicates do not exist
349. s Enter Press Esc to close the On Scene window To place a specific unit on scene enter T97 or O and the unit number at the Command line For example type O 100 to put unit 100 on scene Type T97X and the unit number at the command prompt to place a unit on scene without opening the On Scene window To indicate a specific unit is on scene yet available for another call type OA and the unit number at the command prompt For example type OA 100 to indicate unit 100 is available To indicate a specific unit is not available type OAX and the unit number at the command prompt For example type OAX 100 to make unit 100 on scene and unavailable If the agency is tracking reporting units the first unit on scene for the incident is recorded as the reporting unit if this feature has been enabled in CAD Configuration If the unit is removed from the call it still remains the reporting unit unless a dispatcher changes it To change the reporting unit on a call type REPU and the unit number at the command prompt Only units that are currently on scene or units that were previously on scene for that call but are currently on another call may be changed to the reporting unit To view the times and status for each unit click the Clock icon on the Call record The incident number date time unit call number unit agency description and dispatcher for 3 61 SmartCAD each unit status change are listed Click the appropriate button to so
350. s and sectors then each district grid and sector here would be defined here 1 On the Geo GIS menu highlight Fire Sub Geo Areas Configuration then click on Fire Sub Geo Area 1 Fire Sub Geo Area 2 or Fire Sub Geo Area 3 Click Add to create a sub geo area for the fire department Enter an abbreviation for the sub geo area in the FIRE field 2 3 4 Enter a Description in the field provided 5 Click Save to save the record Click Close to cancel any changes 6 When finished click Close to return to the main CAD Configuration window EMS Sub Geo Areas Configuration Use this option to define the sub geographic areas for Emergency Medical Services For example if the zones are divided into districts grids and sectors then each district grid and sector would be defined here 1 On the Geo GIS menu highlight EMS Sub Geo Areas Configuration then click on EMS Sub Geo Area 1 EMS Sub Geo Area 2 or EMS Sub Geo Area 3 Click Add to create a sub geo area for Emergency Medical Services Enter an abbreviation for the sub geo area in the EMS field 2 3 4 Enter a Description in the field provided 5 Click Save to save the record Click Close to cancel any changes 6 When finished click Close to return to the main CAD Configuration window Geo Area Nomenclature Configuration Use this option to name the geographic areas for the agency For example a zone is made up of districts which are made up of grids
351. s and use scroll bars for calls and units a Desktop Setting can be created with these options enabled The next time that user logs into CAD the preferred Desktop Setting can be selected to enable these options 1 Use the View menu to enable or disable options based on your preference For example on the View menu point to Unit Screen Settings and then click Show Units in Rows and Show Horizontal Scroll Bar for Unit Rows Note The only options on the View menu that are not included with desktop settings are Show All Areas and Call Screen Settings Show Call Secondary Geo Area For 2 When you have completed modifying settings go to the File menu point to Desktop Settings and then click Save Desktop 3 A message displays to replace the current configuration or create a new desktop Click No to create a new desktop Click Yes to replace the selected desktop setting with the View options selected in step 1 4 Type the new desktop name and press Enter For example type Dispatcherl 5 The next time CAD is accessed go to the File menu point to Desktop Settings point to Load Desktop and click the preferred desktop Using the above example the menu option would be Dispatcher1 3 20 SmartCAD Default Desktop Settings 1 To set the default desktop setting ensure the correct desktop setting is currently in use On the File menu point to Desktop Settings point to Load Desktop and then click the correct desktop 2 On the
352. s can be placed on or off duty Click Add Unit or press Alt D to add a unit to the roster The Lookup Employee Unit window appears Select the unit to be assigned to the roster and press Enter An unlimited number of units may be assigned to a roster 3 82 6 a SmartCAD If the unit is an apparatus indicated by a check mark in the Apparatus column individual units can be assigned to the apparatus Click Add Unit to Apparatus or press AIt A to add a unit to the apparatus The Lookup Employee Unit window appears Select the unit to be assigned to the apparatus and press Enter Continue this process until units are assigned to the apparatus as needed Click Save to return to the Unit Rosters list when the roster is complete Y Click Print Summary from the Units Rosters window for a complete list of rosters Included on the report is the roster status enabled or not roster ID and description v Click Print Detail from the Roster Detail window for a detailed list of rosters Included on the report is roster ID description and unit count Each unit assigned to the roster prints along with the call number name agency comment geographic area and station Handling Rosters On Duty 1 To bring a shift roster on duty type RO at the Command line and press Enter The Unit Rosters list window opens 2 Select the shift roster to be placed on duty and click Roster On Off or press Alt R 3 The roster window app
353. s in the between the Call list and the Unit list provided the workstation is configured to view the radio log The radio log records specific events in the system such as incident creation unit status change and unit queuing and is updated automatically when the call and unit lists are updated A flag appearing next to the radio log entry indicates that a CAD command is associated with the event a folder indicates a message is associated with the event To hide the radio log type RLH at the Command prompt and press Enter To make the radio log visible again type RLS at the Command prompt and press Enter Undocking the Radio Log If you prefer to view the radio log in a separate window type RLD at the command prompt and press Enter Drag the radio log to the preferred position on your screen The radio log defaults to the topmost window If you do not want the radio log to be on top go to the Radio Log File menu and click Always on Top to remove the check mark To change the number of event records displayed in the radio log go to the Radio Log File menu and click Change Return Count Enter the number of records you want to view and click OK The radio log remains open as a separate window until you close the window or enter RLD again to dock the log back into place 3 29 SmartCAD Viewing a Radio Log Record Double click a radio log entry to open the record Information in the radio log includes general record information
354. s made will not be reflected in the template Click Save amp Close when finished Once a workstation has been designated as a template it should not be used in production but left in reserve for the creation of workstations with those settings To make changes to a template select the template from the CAD Workstation Settings list and click Edit 2 44 CAD Configuration User Defined Commands COMMAND DESCRIPTION a gt Create a Call from 911 Information 9114 Associate 911 Complainant with an existing call 911H Show CAD 911 History 9111 Ignore Current 911 Record 911M Center map on 911 call 9110 SHOW THE 911 FEED INFORMATION A Create ADMIN Call for Unit AA TOGGLE SHOW CALLS UNITS FOR ALL AREA AD Change unit status to Available t Destination Load the Address Book Change unit status to Available In Quarters Send an Alarm Send a Alarm Send an Alarm to a Station LL Edit Enter Find F5 Close Escape Print This option allows administrators to define alternate alias commands and combination shortcut keys for default system commands For example the command T8 is provided to place a unit on duty The agency can assign the command LON log on duty and the shortcut key combination Shift F1 Entering T8 OD or LON will put a unit on duty Refer to Keyboard Shortcuts and Menu Options in the SmartCAD manual for a list of default commands 1 On the Master Settings menu click User Defined Command
355. se CY Close On the Master Settings menu click Workstation Configuration Double click on an existing workstation or highlight it and click Edit or press Enter to open it Click on the Display Settings tab The supplemental information Subject Vehicle Vessel Property Real Estate Transport and Summary for an incident is entered on separate tabs in the call record of CAD The order in which the supplemental information is presented and whether or not the tabs appear is user defined Use the drop down lists for Supplemental Tab Setup to assign the supplemental information screen to a specific tab For example if the vehicle information should be entered on the first tab select Vehicle for Tab 1 Continue this for the remaining tabs until all necessary tabs have been assigned Under Return Record Count enter the maximum number of records that should be returned to this workstation when viewing call history subject history vehicle history tow logs etc 2 39 6 10 CAD Configuration Under Unit Grid place a check beside Show Transportation Mode On Unit Grid to have the unit s transportation method shown in the Unit Grid in SmartCAD Select the default color scheme for this workstation using the drop down provided Color schemes are set up in Color Configurations on the Master Settings menu Under Auto Log Off Settings place a check beside Automatically log users off to automatically log off this wo
356. ser The shift status option provides an overview of unit shift details and notifies users if a unit has worked past the end of their shift 1 To view the shift status list type SS at the Command line and press Enter The Unit Shift Check window appears The shift status list includes the unit call number agency dispatch area assignment unit comment division end shift date time and begin shift date time If a unit has worked past the end of their shift a flag appears in the left hand column and the unit information appears in red The time past the end of the shift appears in the Time Over column If needed a unit s last location details can be viewed from the Unit Shift Check window Double click the unit or use the mouse or the arrow keys to select the unit and press Enter When finished viewing the last location press Esc to return to the Shift Status window Right click a unit to access a shortcut of menu of unit options When finished reviewing shift information click Close or press Esc to close the Unit Shift Check window Printing the Unit Shift Status 1 While viewing the Unit Shift Check window click Print 2 The report appears on screen The report includes the time over unit agency area comment division end shift date and time for each unit shift 3 When ready to print click the Print icon 4 Click Close when finished 3 84 SmartCAD Using Unit Check Timers Un
357. signment for this unit Press Ctrl G to look up the geographic area When the correct geographic area is found double click it or press Enter to select it 3 A comment containing up to six characters may be entered If a comment is entered it displays next to the unit call number in the unit screen 4 If needed change the station assignment The field can be left blank 5 If needed change the Radio Assigned and or Car Number The fields may be left blank 6 Use the Secondary Status field to change the unit s status If the secondary status is an off duty detail enter the mileage and address place landmark of the off duty assignment 7 Press Enter to complete the change unit assignment The unit will display in the newly assigned area v If mapping is enabled click the Globe icon next to the Station field to center the map on the location of the station 3 75 SmartCAD Changing Unit Assignments for Multiple Units You can change assignments for multiple units at once following the CUA or CUZ command This is useful 1f several units need to be moved to a new area assignment at the same time For example enter CUA 100 200 300 2 NONE to move units 100 200 and 300 to district 2 with the comment NONE Note The final unit call number district number and comment are separated by commas without a space in between Up to ten units may be reassigned using this command Y The CUA command validates the area to which
358. sounds Place a check beside Enable Manual Wrecker Assignment if this workstation is allowed to manually assign a wrecker to a tow request Enter the Number of Scratch Pad Screens this workstation can store at a time Scratch pad screens are used for storing screenshots An unlimited number of screen shots may be stored at a given time Screenshots are saved in a temporary scratch pad folder for each user s ID and when the user logs out the screenshots are deleted Enter the Number of Secondary Timers this workstation can enter at a time Place a check beside Display Unit Timer Expiration Messages if this workstation should display a warning message when a unit s timer expires Enter the number of seconds the green Call Tickler Display Time should appear beside a call record after changes have been made to that call record If O zero is entered the tickler will never appear Use the Address Validation Cursor Positioning drop down to select the cursor position for address validations Options available are e Complaint e Dispatch Address Line 1 e Dispatch Address Apt Lot e Occurrence Address Line 1 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2 31 CAD Configuration Call 8 Unit Monitor Filtering 2 Workstation Configuration General Workstation Information
359. spatch zones appear on the map regardless of CAD settings Icons can appear on the map to indicate facilities units and incidents They are added in CAD Configuration for call complaint types and in Master Configuration for units and facilities Right click a unit to view additional menu options This will also cause the unit name and status appear in the taskbar Double click a unit to view the last location for the unit Press Esc to close the Last Location window Double click a call to view the call record When finished reviewing the map click Exit Y Workstations configured for map access in CAD Configuration will load the map automatically with SmartCAD Y While the map is being viewed SmartCAD is still able to function so the map can remain open for the duration of the CAD session On a computer with multiple displays it can be viewed on a different monitor in conjunction with SmartCAD Y While viewing the map dispatchers can e Press F5 to refresh the map with new incidents units stations road closures etc e Press Alt S to activate the Select option from the toolbar The Select option appears as an arrow e Press Alt R to activate the Route option from the toolbar 3 157 SmartCAD Press Alt P to activate the Pan option from the toolbar The Pan option allows you to reposition the view of the map on your monitor Press Alt Z to activate the Zoom option from the toolbar Pr
360. st be activated in CAD Configuration Place a check beside all applicable types to indicate whether this is a Law Enforcement Fire Department Emergency Medical Services or Non CAD Complaint Type Place a check beside Enable Automatic Offense Report Number Generation to automatically generate an offense number for each incident with this complaint type if incidents with this complaint type require an offense number The acronym used for the report number is based upon the selection made for Generate Offense Report Number For Agency Place a check beside Allow Alarm Levels to display the Alarm Level field on the CAD Call View form Enter the initial alarm level that will be the default for the complaint type on initial call creation The alarm level can be changed while the call is active The alarm level is primarily used for run card and unit automated selections It is used by fire to increase or decrease the severity of the incident Select APCO Meds to automatically activate the APCO Meds interface when this complaint type is used Click Save to save the record and return to the Call Complaint Types list window 2 60 CAD Configuration Default Disposition Codes When creating a complaint type the initial status priority and call type are configured This option allows default disposition codes to be assigned to a complaint type when the same disposition codes will be used each time a given call type is utilized 1 Clic
361. status last call default unit role assigned unit division apparatus status assigned station secondary status secondary status location and past shift end time are displayed The last known location and the date time the location was entered are displayed at the bottom of the window 2 When finished reviewing unit information press Esc to close the window Y A units last location can be viewed by pressing Ctrl and double clicking the unit number v If a unit is past the end of their shift time the amount of time over their shift is displayed along with a visual indicator Y Unit status information automatically refreshes in the Last Location window Y Unit status colors in the Last Location window are the same as the colors in the unit grid on the main CAD window Y A record is created in the unit log each time a dispatcher sets a unit s last location Click the Globe icon beside the longitude and latitude coordinates to center the map on the unit s last location v If a unit has been designated as an apparatus a grid will be displayed listing all of the current units assigned to the apparatus If the unit is not an apparatus the grid will not be displayed Viewing a Unit s Call Assignment 1 To view a unit s current incident assignment type U followed by the unit number at the Command line and press Enter For example type U 100 and press Enter to view unit 100 s call assignment 3 79
362. subject matches a prior caller s primary phone number secondary phone number or business phone number a Phone button Ctrl F4 displays in blue Clicking on the Phone button or pressing Ctrl F4 brings up a list of prior calls from Call History When finished reviewing Subject History press Esc to return to the main CAD window Subject records can also be sorted by right clicking the Sort button and selecting the sort order to be applied When applying a filter for a name a partial name may be entered Entering in the filter criteria acts as a multi character wildcard For example to search for Jones and Johnson enter JO in the Last Name field Entering _ in the filter criteria acts as a single character wildcard For example type L_nda to filter the list on the name Lynda and Linda Press F4 to sort the list of Other Calls for the Subject Sort options include Incident Number Complaint Type Received Date Primary Unit Dispatch Location Occurrence Location Complainant Call Taker and Dispatcher Press F5 to search the list of Other Calls for the Subject The search is based on the selected sort order Press F5 again to remove the filter 3 186 SmartCAD Other calls associated with the current subject record may be viewed by double clicking the call or by selecting it and pressing Enter The subject record is closed with the call record is opened When the call record is closed the subject record returns
363. t Settings M apping Geo Validation i Geo Configuration he Web Services Y General Functionality Agency Types Log Settings Unit Settings Call Settings Radio Log Settings Special Data Collection Unit Settings Y Allow Units on Multiple Calls Time in minutes to indicate AVL is stale C Allow units whose status is not onscene to be placed on Time in minutes after which AVL is invalid and muttiole calls unit is removed from map If 0 or blank then Y Enable Unit Roles unit will not be removed from map _ Enable Unit Status Confirmation Hide units with same stealth level from each Do not show preference to Onscene Status on unit positioning other C Units can see units from other agencies who are in stealth mode Disable stealth level on unit status change _ Allow assignment of any units in backfill mode 10 Default Number of Hours for Unit s Shift Enable Secondary Statuses Enable Secondary Activities Allow use of Aliases for Units Unit Welfare Timer Settings C Broadcast unit welfare timer expiration messages Number of minutes after timer expiration Number of seconds between unit timer expiration messages d tel Save amp Close E cf Close 1 On the Master Settings menu click Primary Functionality Configuration Once the window comes up click on the Unit Settings tab 2 The first two options on the Unit Settings tab relate to units on multiple calls a Place a check beside Allo
364. t address information Enter the complaint or nature of the call If the user needs to search for a complaint type press Enter Then press the Spacebar to search for a complaint type When it has been found press Enter to add it to the call The call priority is automatically assigned based on the complaint type If the complaint type is an alarmable call enter the alarm level for notification purposes The notification alert appears below the Alarm Level field Click Noti to view the persons on the notification list for the alarm level entered The information appearing in the Additional Info field depends on agency preferences in CAD Configuration It can contain an offense number if the complaint type is configured to automatically generate an offense number It can also contain the vehicle state and tag information However if both options are configured the offense number takes precedence over the vehicle state and tag information and the offense number is displayed Press Enter to select the complaint status type Press the Spacebar to search for a complaint type When found press Enter to add it to the call If the agency has assigned a specific list of complaint status types to complaint types in CAD Configuration only those defined statuses appear in the Complaint Status drop down list allowing you to quickly select the appropriate one instead of scrolling through the entire list If applicable enter the weapon inv
365. t complaint status The workstation must be configured to allow changing call priority in CAD Configuration for the user to change this information Movement Keys Y Press Page Up or Page Down to move from one section of the call record to the next Y Press Ctrl Page Down or Esc to move to the command line 3 153 SmartCAD Y Press Shift Page Up from the supplemental records panel to scroll up five records or go to the first record 1f there are less than five Y Press Shift Page Down from the supplemental records panel to scroll down five records or to the last record if there are less than five v Press Shift Home from the supplemental records panel to scroll to the first record on the list regardless of the number of records v Press Shift End from the supplemental records panel to scroll to the last record on the list regardless of the number of records Right clicking Y Right click the command line to view shortcut menu options including Put Unit En Route Put Unit On Scene Assign Offense Number Close Call and Note Page Up Y Right click a supplemental record vehicle vessel subject etc to access shortcut menu options to add or edit a record Y Right click one of the supplemental tabs except Summary to add a record of the same type or edit the selected record Y Right click on the Summary tab to access a menu allowing supplemental tabs to be hidden Validating an Addr
366. t the zone to be transferred and press the Spacebar to select the check box Alternately the boxes can be checked using the mouse Click Request Transfer of These Zones A message verifies whether or not the transfer was accepted by the receiving workstation Press Enter to close the message or click Respond to send a response message Upon returning to the workstation the receiving workstation will return responsibility for the dispatch area s A message notifies of the request to return responsibility for the dispatch area s Press Enter to accept the return of responsibility 3 26 SmartCAD Accepting a Transfer When another dispatcher leaves their workstation they may transfer responsibility for a specific dispatch area to another workstation For the transfer to be executed it must be accepted on the receiving workstation 1 A transfer request message appears on the receiving workstation The message indicates which dispatch areas are being transferred and who is requesting the transfer 2 Enter a message for the dispatcher in the available field 3 Click Accept Transfer to assume responsibility for these areas Calls and units assigned to these areas appear on your workstation if they were not listed already If responsibility cannot be assumed click Reject Transfer a Y When viewing the list of dispatch areas available for your workstation District transferred dispatch areas appear with a T next to
367. t was recorded Enter the filter criteria to be applied and click Filter To filter the list by date range place a check beside Begin Range On or End Range On under Recorded Date amp Time For example to view all transports entered from April 1 2014 and April 8 2014 place a check beside Begin Range On Enter 04 01 2014 00 00 00 and 04 08 2014 23 59 59 for the date range and click Filter Only transports started during the given week are shown To remove the filter click Clear Filter 3 190 SmartCAD Transport History records are sorted by Incident Number by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort is indicated at the bottom of the window To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter Double click the desired record or highlight it and press Enter to view it When finished reviewing transport history press Esc to return to the main CAD window 3 191 SmartCAD Using Other CAD Features Reviewing BOLOs 1 BOLOs can only be accessed from the main CAD window Enter BOLO at the Command line and press Enter The BOLO Records window appears BOLO records are listed including the Date BOLO Type Incident Number Offense Number Expiration Date Vehicle Tag State VIN Color Make Model and Year Subject Description Subject Last Nam
368. tCAD users when a welfare check timer has expired If this option is selected a Enter the Number of minutes after timer expiration that the broadcast message should be displayed 2 13 CAD Configuration b Enter the Number of seconds allowed between unit timer expiration messages When the unit s timer expires a message will appear Once the message is acknowledged by clicking OK SmartCAD will wait the configured time before re broadcasting the message If the timer is not reset during that time the message will appear again Leave this field blank if unit expiration broadcast messages are not desired 13 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes Call Settings Mapping Geo Validation Geo Configuration Web Services Y General Functionality Agency Types Log Settings Unit Settings Call Settings Radio Log Settings Special Data Collection Call Settings Y Show First Offense Number in Additional Information on Call _ Allow Notes to be Added to Duplicate Calls Keep All Call Views in the same window Maximum number of call views allowed 0 to turn 10 ff multi call view functionality Search All Geo Areas When Validating Location Show Reporting Unit on Call Enable Vehicle Tag and State to Populate Additional Info Field Auto Run CIC Tag Query on T command Au
369. ted in the following chart This query can be From this Or using this button on the CIC performed supplemental record interface window Driver License Name Subject DL Name Vehicle Tag Vehicle Tag Vehicle Tag Decal n a Tag Decal VIN Vehicle VIN Boat registration Vessel Boat Reg Boat Hull ID number Vessel Boat HIN Serial Number Property Article Gun Serial Number n a Gun Using the Command Line CIC queries can be run from the command line at any time and may be based on vehicle tag vehicle VIN or subject driver license To perform this query Enter this command Followed by this information Vehicle Tag QTAG State and Tag Number Subject Driver License QDL State and DL Number Vehicle VIN QVIN VIN For example to perform a query on tag ABC 123 enter OTAG ABC123 at the Command line and press Enter 3 165 a SmartCAD v If the agency is configured to do so vehicle tag queries may be automatically peformed when a traffic stop is entered using the T or QT commands Vehicle information entered following the command is submitted to the CIC Running Driver License Queries By Name 1 aS EO ee 10 11 Enter CIC at the Command line and press Enter The State Interface Transactions window opens Click DL Name to search for a license by name in the State and National Crime Information Center and the state s Department of Motor Vehicles The agenc
370. ted separately 3 4 SmartCAD Radio Log 311 UNIT 311 UNIT 311 UNIT 311 UNIT fa ma PY D 1 FE ED 160406 fu D 160 Pos UNIT 311 ONSCEME SRSO12CADS00412 911 ALARMA 2 The Radio Log shown above displays recent transactions with units and CAD incidents The most recent event is on top Unit and ICM Pane MSR 1 DESTA 2 OSR 3 MSR 4 DISTA ADM R om um MARC SR er SR al Type Message Subject 306 ci mm amp 012 amp 00 S 002 ws 059 s0 S o10 am 137 Dra 071 a eo oe gt 005 S 089 a F 143 au mm S 106 03 147 QAIS3 300 0186 soo gt 307 502 478 513 450 1275 470 QaTs2 1092 o 1 The unit listing is color coded by status There are three viewing options a Show Units in Separate Columns by District This viewing option as shown above presents the units by district or whatever the Primary GEO Area is configured to be The bracketed title is configured in CAD Configuration b Show Units in Continuous Columns This viewing option takes the previous listing and removes the column breaks c Show Units in Rows This viewing option organizes the listing vertically showing unit activity information Initially the list is organized by the CallNo column The listing can be resorted by the Agcy or Area columns 2 Right clicking a unit gives options related to that unit OPTIONS MENU FOR UNIT 306 El View Unit s Information D DISPATCH Unit On Current Call E Put Unit ENRO
371. ter The run card closes and the recommended units appear on the call as en route To place the recommended units on scene press Alt Enter The run card closes and the recommended units appear on the call as on scene 3 201 SmartCAD 10 If the run card is not needed to dispatch units press Esc to close the run card 11 When finished reviewing the call press Esc to close it Static Run Cards Static run cards for Law Enforcement Fire and EMS are set up in CAD Configuration When a complaint type and geographic area on a call match a run card an alert flag appears on the call record The agency and workstation must be configured to use run cards in order for the Run Card alert to appear on a call 1 From the main CAD screen locate the correct call and double click it or press Enter to open the call detail screen The alert flag LRUN FRUN or ERUN is listed below the Complaint Type To view the run card click on the flag or enter the appropriate command LRUN FRUN ERUN in the Command line and press Enter For example if LRUN appears on the call type LRUN on the command line The Run Cards window opens and lists the applicable run cards for the complaint type and alarm level Listed for each run card are the type static or dynamic geo areas and alarm level To view all run cards regardless of the alarm level of the call click Show All Run Cards This button toggles between Show All and Show Only f
372. ter in the section title to move to that section For example press Alt A to move to address information If there are multiple vessels entered on the Quick Incident window the vehicles are listed in the lower portion of the window in the vessel summary list Y To edit vessel information select the vessel record and modify it as needed Y To remove a vessel from the call select the vessel record and press Alt Delete Creating an Administration Call Note The order in which administrative call details are entered is determined by the agency and configured in CAD Configuration The steps below may not reflect the order of the local configuration Follow the order on the Administrative Call window Press Page Up or Page Down 1 to move from section to section To create an administrative call enter A at the Command line and press Enter The Administration Call window appears 3 141 8 o SmartCAD The configured administrative complaint type and complaint status are entered by default according to the agency s designation in CAD Configuration Change if needed Enter the call number for the unit on this call and press Enter Enter the appropriate information for the location that best applies to this call Enter the first three letters of the street Press Enter to validate the location against the geographic file A multiple matches are found a list of matching locations appears Use the mouse
373. terface Transactions window and view the response to the query The query that was submitted is listed on the left side of the window with the incident number query type received date and time user message ORI and message mnemonic Select the query to view the response message Y A HIN query can also be performed from a vessel record To do so click the Lightning Bolt icon to the right of the HIN field v Click the Document icon to open the State Interface Transactions window and view the response to the query Running Property Queries Stolen Property 1 ge So PP Enter CIC at the Command line and press Enter The State Interface Transactions window opens Click Article to search for property by serial number Enter the serial number Once property information has been entered press Enter to transmit the query Click Close to exit the State Interface Transactions window and return to SmartCAD When a response is received the Lightning Bolt icon in the taskbar lower right corner of the screen will change color Enter CIC at the Command line and press Enter to open the State Interface Transactions window and view the response to the query 3 171 8 mics SmartCAD The query that was submitted is listed on the left side of the window with the incident number query type received date and time user message ORI and message mnemonic Select the query to view the response message Y A pro
374. the Default Radio Log Type from the drop down The default log type is used when a radio log entry RL is entered from the command line 7 The radio log can be filtered by agency log type and primary geographic area by selecting the appropriate check box es If this workstation should view all agencies event log types and or primary geographic areas click Select All below each panel Otherwise select the individual check boxes under each filter type 2 34 CAD Configuration Agency Log Type and GEO Click on Deselect All to remove the selections for each filter type 8 Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes Startup Settings amp Workstation Configuration General Workstation Information Sub Geo Area To Display Workstation ID 911 Feed ID Location 911 Feed Law Workstation Un CallView Screen Y DBA oF CAD911 v Fire Workstation LAW Description iv EMS Workstation NO MAPPING Y General Functionality Call amp Unit Monitor Filtering Radio Log Settings Startup Settings Mapping Display Settings Special Interfaces Show Holding Calls Show Working Calls Show Suspended Calls Show Closed Calls not Coded Archived Show Calls Screen Show Units Screen Show ALL areas Show Workstation Default Areas Set Above
375. the main CAD Configuration window without saving any changes Special Data Collection Mapping Geo Validation Geo Configuration Web Services General Functionality Agency Types Log Settings Unit Settings Call Settings Radio Log Settings Special Data Collection General CAD Functionality Settings Enable Crash Statistical Data Collection for Configured Complaint Types Enable Demographic Statistical Collection for Configured Complaint Types Enable Mileage Entry for Transports bel Save amp Close i C Close 1 On the Master Settings menu click Primary Functionality Configuration Once the window comes up click on the Special Data Collection tab 2 Place a check beside Enable Crash Statistical Data Collection to record statistical data from collision incidents for configured complaint types When 2 18 CAD Configuration enabled users will be prompted to enter additional information upon closure of incidents referencing those complaint types 3 Place a check beside Enable Demographic Statistical Collection to record demographic data from incidents for configured complaint types When enabled users will be prompted to enter additional information upon closure of incidents referencing those complaint types 4 Place a check beside Enable Mileage Entry for Transports to enter mileage when a unit s status is changed to and from transporting When enabled users will be prompted to enter the beginn
376. the map on the unit or show unit details such as the last location The incident s complaint is used to label an incident on the map and an iconic representation for that type of complaint can be configured in CAD Configuration The unit call number is used to label a unit on the map and an iconic representation for that unit can be configured in CAD Configuration The Station ID is used to label a station on the map and an iconic representation for that station can be configured in CAD Configuration If an icon for a unit complaint or station is added or changed while SmartCAD is running the icon will not be updated on the map until SmartCAD is restarted Whenever a command to center on the map is initiated from SmartCAD a blinking flag and label will visually notify the user of the exact location of the point being centered Locating Hydrants 1 Select a call and enter MHYD at the command prompt to locate the closest hydrant to the call Press Enter The Closest Hydrants window appears Enter the search distance in feet Select a hydrant and click Center Hydrant on Map If the hydrant is located within the search radius it will be located and centered on the map view Press Esc to return to the main CAD window v Click Refresh to receive an updated hydrant list Details for the selected hydrant will display in the hydrant detail panel 3 160 SmartCAD Adding a Road Closure 1 O O Ee es Click the R
377. the unit call number for the officer making the stop and press Enter If the unit is not on duty Smart CAD prompts to place the unit on duty Enter the dispatch location address or body of water Enter the first three letters of the street Press Enter to validate the location against the geographic file A multiple matches are found a list of matching locations appears Use the mouse or the arrow keys to find and select the correct street record Double click the street record or Enter to apply it to the CAD incident Certain identifiers can be used to locate specific address types For example interstates should begin with I or I as in 110 Highways should begin with US or US as in US29 To enter an intersection enter the first three letters of the first street a slash and the first three letters of the second street then press Enter to validate the location For example to enter the cross streets Baylen and Romana enter BAY ROM or ROM BAY in the Address field The first line of the address field is populated with the street highway or interstate information The second line includes place or landmark if applicable Enter the apartment or lot number if needed and complete the zip code Geographic areas wrecker primary geo secondary geo etc are displayed next to the address information Double click this section to edit or enter geographic area assignments When the location information is
378. this call Enter the first three letters of the street Press Enter to validate the location against the geographic file A multiple matches are found a list of matching locations appears Use the mouse or the arrow keys to find and select the correct street record Double click the street record or Enter to apply it to the CAD incident Certain identifiers can be used to locate specific address types For example interstates should begin with I or I as in 110 Highways should begin with US or US as in US29 To enter an intersection enter the first three letters of the first street a slash and the first three letters of the second street then press Enter to validate the location For example to enter the cross streets Baylen and Romana enter BAY ROM or ROM BAY in the Address field The first line of the address field is populated with the street highway or interstate information The second line includes place or landmark if applicable Enter the apartment or lot number if needed and complete the zip code Press Ctrl Page Down to save the call The unit is on scene by default Accept this status or choose another and press Enter to close the Reporting Call window The call record that was just created opens 3 145 SmartCAD If needed add notes as with any other call When finished press Esc to exit the call and return to the main CAD window A reporting call can be created and the unit
379. thout saving any changes 2 42 CAD Configuration FireRMS General Workstation Information Sub Geo rea To Display Workstation ID 911 Feed ID Location 911 Feed Law Workstation On CallView Screen og CAD911 fee Fire Workstation LAW Description EMS Workstation NO GEO General Functionality Call amp Unit Monitor Filtering Radio Log Settings Startup Settings Mapping Display Settings Special Interfaces a APCO Meds dy Proga l FireRMS FireRMS Export Enable FireRMS FireRMS Export Folder Agencies ected Agency FDID Description OPD DAKLAND POLICE DEPARTMENT ACSO ALACHUA COUNTY SHERIFFS OFFICE AGO ATTORNEY GENERALS OFFICE ARA ARAMARK ART ART ALCOHOL REHAB TREATMENT PROGRAM ASO ALACHUA SHERIFF S OFFICE ATF ALCOHOL TOBACCO AND FIREARMS ANA AVALON CENTER LAKEVIEW BCSO BAY COUNTY SHERIFFS OFFICE CES TEAM ONE COMMUNICATIONS E Create New Template From Settings E3 Load Settings from Template ta Save amp Close c Close 1 On the Master Settings menu click Workstation Configuration 2 Double click on an existing workstation or highlight it and click Edit or press Enter to open it 3 Click on the Special Interfaces tab 4 Click on the FireRMS tab 5 Place a check beside Enable FireRMS check box to allow the workstation to connect to the FireRMS API If the FireRMS API wil
380. time Enter the coordinates Left Right Top Bottom to determine the position of the map upon initial display If these values are left blank the Workstation Extents are the first to display Click Save amp Close to save changes and return to the main CAD Configuration window Click Close to return to the main CAD Configuration window without saving any changes 2 38 Display Settings General Workstation Information Workstation ID DBA Description NO MAPPING CAD Configuration Sub Geo rea To Display 911 Feed ID Location 911 Feed Law Workstation On Callview Screen 07 CAD911 e Fire Workstation LAW EMS Workstation Y General Functionality Call amp Unit Monitor Filterina Radio Log Settings Startup Settings Mapping Display Settings Special Interfaces Display Settings for the CAD Screen Tab 1 Tab2 SUBJECT Tab3 VEHICLE Workstation Color Schema Auto Log Off Settings lt lt Tab4 VESSEL Tab5 PROPERTY Automatically log users off after a period of no activity Time in Minutes Tab6 REALESTATE Tab lt lt lt Time Managment Settings Select the Workstations Time Zone lt Return Record Count Select Time Server Enter the Default Number of Records to Return on Grids v Show Transportation Mode On Unit Grid E Create New Template From Settings E3 Load Settings from Template la Save amp Clo
381. tion from a call select the necessary information from the Field Selection panel and click the red arrow to move the field name into the Notification Message panel Any information contained in this field on the Call Incident window will be included in the notification message 8 Click Save When a dispatcher creates a call with this complaint type any user assigned to the automatic notification list will be notified of the incident 9 Click Close to return to the Call Complaint Types list window Manual Notification Lists When creating a complaint type the initial status priority and call type are configured This option allows the creation of a list of users that can be notified manually from CAD Depending on the alarm level of the call the dispatcher will be able to manually send messages to this list of employees 1 Click on the Manual Notification Lists tab to assign users to the notification list 2 64 v Y CAD Configuration Click on Add Alarm Level Click on Select List The Call Notification Lists window opens Select the desired list and press Enter When a dispatcher creates a call with this complaint type and alarm level the dispatcher is notified of lists available and can choose whether or not to manually notify those on the list Click Save to return to the Call Complaint Types list window To set up a notification list go to the Call Settings menu and click Notification List Configuration To vi
382. to Run CIC Tag Query on QT command Default State for Vehicle Tags FL y bel Save amp Close C Close 1 On the Master Settings menu click Primary Functionality Configuration Once the window comes up click on the Call Settings tab 2 Place a check beside Show First Offense Number in Additional Information to configure the system to automatically place the first offense number assigned to an incident in the Additional Information field on the incident record in SmartCAD If enabled the offense number will override any other data that could potentially appear in the Additional Information field If this is disabled the Additional Information field will not automatically include the offense number 2 14 10 11 12 CAD Configuration Place a check beside Allow Notes to be Added to Duplicate Calls to have dispatchers prompted to copy call notes when duplicating a CAD incident If disabled notes will not copy over during duplication Place a check beside Keep all Call Views in the Same Window to view open calls in the same window The information is refreshed as the user chooses which incident to display If multiple call view function is enabled and this is not enabled a new window is opened for each call Enter the Maximum number of call views allowed to set the maximum number windows that can be open at one time Enter 0 zero to disable multiple call view functionality Place a check beside Search All Geo A
383. to another call If unit 100 is on another call suspend that call before you reactivate the closed call 3 180 5 da SmartCAD Right click on the call and click RCC Reactivate Closed Call or highlight the call enter RCC at the Command line and press Enter to reactivate the call Click Yes or press Y to confirm reactivation of the call and remove backup units The call is reopened with the primary unit en route Y Disposition codes remain on closed calls that are reactivated in the form of a note on the call When the call is re archived the note can be used as reference so the same disposition codes can be entered Exporting Calls An incident must have an offense number assigned to be exported Export settings default location and file type are configured for Law Fire and EMS calls individually in CAD Configuration 1 While viewing the call history list locate the call to be exported Once found double click the record or press Enter to open it From the File menu click Export The default location and file type for the exported file are shown Browse to a different location or rename the file as needed Click Save to export to the file A message notifies the user of the success or failure of the export Click OK to return to the call record Reviewing 911 Feed History Enter 911H at the Command line and press Enter to access 911 Feed History The 911 Feed History window lists all calls re
384. to be enabled on Primary Functionality s General Functionality tab prior to configuration 2 87 CAD Configuration Secondary Activity Configuration On the Unit Settings menu highlight Secondary Activities and then click on Secondary Activity Configuration 23 SmartCOP CAD Configuration Module 5 File Master Settings Geo GIS Call Settings Unit Settings Help Run Cards Secondary Statuses Secondary Activities Secondary Activity Configuration Alarm Configurations SETS STS Secondary Activity Counts Unit Timers gt Agency Secondary Activity Configuration Transportation Mode B Configure Unit Secondary Activities El Secondary Activity Groups Activity Group Code Y Description Enabled A z Edit ER gt AA E E a DUI DUI CHECKPOINT Y y ad Patrol Interstate Patrol v Skyway Skyway Bridge Patrol v SOAR SOAR Y Delete A Refresh Show disabled Secondary Activities Activity Code Description Quick Key Enabled Act A Edit Bay2 South Bayou Texar BAY2 v Bay Add ES Delete A Refresh e Close v 7 F Show disabled Adding a Secondary Activity Group Type e Unit Secondary Activity Group Configuration Record Description E l Y Enabled P eel 1 Click Add button to the right of the top pane 2 Enter the Activity Description 3 Enter the Activity Group Code 2 88 CAD Configuration
385. towed are automatically added to the call notes lt If a wrecker assigned to a call is not used the tow request can be cancelled To do so double click the vehicle record and click Cancel Tow Enter the Reason for the cancellation and press Enter Cancellation details date time user rotation order and reason are added to the vehicle record Y Pressing Page Down moves the cursor from one section of the tow record to the next Y The phone number fields may be modified Rotation Wrecker v If a call requires tows for multiple vehicles the same rotation wrecker company will be used for each tow until their resources are exhausted For example Company A has 3 wreckers and a call requires 4 vehicles to be towed using rotation wreckers The first three tows will be served by Company A the fourth will be served by Company B Y When recording multiple rotation tows on an incident you can override the requirement to use a wrecker company until its resources are exhausted by clicking Cancel Current Towing Company on the Rotation Wrecker Company Selection window Enter a reason for the cancellation The next company in the rotation schedule for the selected area and class will be assigned to the incident v If a rotation wrecker company is working a call their remaining resources will not be used on another call until the company appears at the top of the rotation list again For example Company A has 3 wreckers and is servicing
386. tration number and year In the Vessel Description panel enter the vessel name engine make horsepower serial number s number of engines hull make model color length prop style hull identification number and if it has been seized Select the vessel type vessel activity and if applicable the crash type Vessel type vessel activity and crash types are created in CAD Configuration In the Owner panel enter the vessel owner s name In the Notes panel enter notes about the vessel Vessel tow information is entered in the Tow panel To create a tow record click Create Tow In the Abandoned Information panel enter vessel abandonment information If this vessel HIN matches a tow log record an alert appears on the vessel record Double click the alert to view the tow record Press Esc to add the vessel to the call Press Esc to exit the call and return to the main CAD window Press AIt E to access the Vessel tab Press Page Down to move the cursor from one panel of the vessel record to the next A new incident can be entered for a vessel the QB command on the main CAD window Enter QB followed by the unit number vessel state registration and location For example to enter a vessel stop for unit 100 with a boat from Florida registration number 10001 at the boat landing type QB 100 FL 10001 Bayou Texar ramp at the command prompt and press Enter 3 112 SmartCAD If a vessel is towed tow details
387. tries are listed including the date time type call number agency dispatch area subject and the user workstation recording the entry The radio log may be filtered to locate specific records Filter options include dispatch area subject user ID workstation ID call number primary geo log type agency and date range 3 37 SmartCAD Enter the filter criteria you want to apply and click Filter When filtering the list by a date range be sure to place a check beside Date Range On For example to view log entries from May 1 2014 through July 8 2014 place a check beside Date Range On enter 05 01 2014 00 00 00 and 05 08 2014 23 59 59 for the date range and click Filter Only log entries entered during the selected date range are displayed To remove the filter click Clear Filter Radio Log records are sorted by Date Time by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column To find a specific record press F5 The search is made on the selected sort order Type the search criteria and press Enter Double click the desired record or press Enter to edit the selected log entry When finished reviewing the radio log press Esc to return to the main CAD window v Click Add or press Insert to add a radio log record Y Entering in the filter
388. ture LAW ES ___ Status of Call Complainant Phone Ext Y WARRANTICAPIAS e y Validate VAD To Occurrence TO gt Gri fa Validate VAO Grid iy SOP PublicView Weapon Call Origin 911 N Make Contact UL Summary lt Alt M gt T Subject lt Alt S gt Vehicle lt Alt V gt Vessel lt Alt E gt Ei Property lt Alt P gt Real Estate lt Alt L gt SUMMARY Supplemental Information HALL MICHELLE acew sex hairBRO sBLU weight110 ssn 612 10 2944 age 33 type OTHER activity 05 07 2014 14 Pc MA WAGREENWOOD THOMAS taceW sexM hain eyes weightO ssm423 98 9663 age 54 type SUSPECT activity U 04 25 2014 DS Fale Call Note Date Time Added By lt No data to display gt Incident Number i Agency Received Date amp Time Shipped Dispatched Enroute Onscene Completed Call Taker Dispatcher SRSO14CADS00402 SRSO 0412512014 09 41 05 osar l CLUNSFORD v mACE An active incident pictured above provides access to all related information of the incident The Dispatch Loc pane provides address and geographic Latitude Longitude information This data can be copied to the Occurrence Loc pane Usually the Latitude and Longitude fields containing viable information as opposed to Os indicate the address has been validated against the GEO Streets or GEO Places tables The statuses available at the to
389. unications Supervisor or IT Supervisor should set up the information in this module Once this information is configured it should not be changed e SmartCAD Reports SmartCAD Reports provides statistical reporting to analyze calls for service target high crime areas and review agency statistics Product Version Number The content in this document supports SmartCAD version 9 5 Logging In Out Logging In 1 Double click the SmartCAD icon on your desktop 2 Enter your user name and password 3 Select the check box Change Password after login if you want to change your password 3 1 SmartCAD 4 If you select to change your password you will be asked to enter and confirm the new password 5 Press Enter 6 The workstations for your agency are displayed To view all workstations press F4 Select your CAD Station and press Enter Logging Out To log out and close SmartCAD press Shift F12 a Y The workstation list can be sorted by pressing F4 Sort options include Workstation ID Position Description and CAD 911 File Y You can search for a workstation using the selected sort order by pressing F5 Enter the search criteria and press Enter SmartCAD Procedures SmartCAD is comprehensive enough to meet the needs of dispatchers and personnel responding to calls for service yet is easy to use Any additional details about a location or vehicle such as a caution note are available from the C
390. unit Highlight the Activity and choose from the following e End Selected Activity This option will allow the user to end the selected Secondary Activity without adding a subsequent Activity o This option will not be available for Agencies configured to Require Activity they will be required to use End Add New e End Add New Selected Activity This option will allow the user to end the selected Secondary Activity and immediately begin a new Secondary Activity a CAD Unit Secondary Activity Record O a CAD Unit Secondary Activity Record El asqnment Comment Agency Descriptio SRSO_ TESLOA Ending CAD Unit Secondary Ending CAD Unit Secondary Activity Requiring Vehicle Mileage Activity Requiring Engine Hours 1 Click End Selected Activity to end the selected Secondary Activity without adding a subsequent Activity a If required enter Mileage Engine Hours b If required add modify Activity Counts c Click Save 3 73 SmartCAD 2 Click End Add New Selected Activity To end the selected Secondary Activity and immediately begin a new Secondary Activity a Ifrequired enter Mileage Engine Hours b Ifrequired add modify Activity Counts c Click Save Immediately complete the steps to create a subsequent End Activity while putting unit Off Duty All active Secondary Activities must be closed when the Unit s Tour of Duty has ended Follow the normal Off Duty process e Use hot
391. uration General Workstation Information Sub Geo Area To Display Workstation ID 911 Feed ID Location 911 Feed Law Workstation On CallView Screen 07 CAD911 eee Fire Workstation LAW Description EMS Workstation NO MAPPING Y General Functionality Call amp Unit Monitor Filtering Radio Log Settings Startup Settings Mapping Display Settings Special Interfaces General Workstation Functionality Settings 4 4 SIS 4 Enable 911 ALI ANI Feed must be enabled in Primary Functionality Enable State NCIC Inquiries must be enabled in Primary Functionality Enable Priority Change Enable Workstation Event Sounds Enable Manual Wrecker Assignment 0 Number of Scratch Pad Screens 0 Number of Secondary Timers Display Unit Timer Expiration Messages Call Tickler Display Time seconds Complaint Y Address Validation Cursor Positioning E Create New Template From Settings E Load Settings from Template ta Save amp Close ox Close 1 On the Master Settings menu click Workstation Configuration 2 Click Add Workstation to create a new workstation 3 Enter the Workstation ID This may be up to 5 characters and should uniquely identify each workstation 4 Enter the 911 Feed ID if applicable Then using the ellipsis select the Location 911 Feed table for this workstation 5 Enter a Description for this workstation This description a
392. ure the correct records are being viewed Filter options include Incident Number Tag Year Tag Number Vehicle Type Description Vehicle Activity Crash Type VIN Owner Last Name Owner First Name Date Range Year Make Model Color Abandoned and Towed or a combination of these criteria Enter the filter criteria be applied and click Filter To filter the list by a Date Range ensure Date Time Range is checked For example to view all records of vehicles towed from October 1 2013 through October 8 2013 place a check beside Towed Date Time Range Enter 10 01 2013 00 00 00 and 10 08 2013 23 59 59 for the date range and click Filter Only towed vehicles for the selected week are displayed To remove the filter click Clear Filter Vehicle History records are sorted by Date Time by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column 3 183 SmartCAD 4 To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter 5 When the desired record is found double click it or highlight 1t and press Enter Click Open to view the associated call record and exit the current vehicle record Closing the call record returned to the vehicle record 6 To print a Vehicle record open the selected record and click
393. ve changes and return to the Geo Places Table Record window When finished reviewing the Geo Places Configuration press Esc to return to the main CAD window O v A user have full access rights in Employee Master to access the Geo Places Configuration interface Y Apply filters based on the information available For example to find a specific place enter the place name and click Filter To remove the filter click Clear Filter Reviewing Streets 1 The Geo Streets Configuration can only be accessed from the main CAD window Enter GEOS at the Command line and press Enter The Geo Streets Configuration window appears with a maximum number of records displayed in red The maximum number of records displayed is configured by workstation in CAD Configuration 2 The Geo Streets list should be filtered to ensure the correct records are being viewed Filter options include Street Name Direction Street Number Geo City State Zip Cross Street 1 and Cross Street 2 or a combination of these criteria Enter the filter criteria to be applied and click Filter For example to view all streets in a specific geographical area enter the geo and click Filter Only the selected streets in the geographical area are displayed To remove the filter click Clear Filter 3 162 SmartCAD 3 The Geo Streets records are sorted by Street Name by default To apply another sort order press F4 Each time F4 is pressed a different sort or
394. view shortcut menu options including Put Unit Enroute Put Unit Onscene Close Call Suspend Call and others Right click the command prompt to view shortcut menu options including Put Unit On Duty Change Unit Status Logout and others Monitoring Dispatch Areas Viewing All Dispatch Areas The dispatch areas monitored by each CAD workstation are determined in the CAD Configuration module To view all dispatch areas press AIt A To view only the configured areas press AIt A again Changing Your Settings Agencies The agencies monitored by each CAD workstation are determined in CAD Configuration To change the agencies monitored click on Agencies on the menu bar A list of configured agencies appears Agencies that reside on the same server as the CAD system are listed in black to indicate they are available Agencies that appear in gray are not available Place checks beside agencies or highlight agencies to be monitored and press the Spacebar to select that agency When finished selecting agencies to monitor click Close or press Esc Primary Dispatch Areas The dispatch areas monitored by each CAD workstation are determined in CAD Configuration To change the dispatch areas you monitor select District on the 3 25 SmartCAD menu bar assuming District is the agency s Primary GEO Area Find the dispatch area s to be monitored and press the Spacebar to select that area When finished selecting dispatch areas
395. vities The On Duty unit is allowed to have one or more active Secondary Activities through out the Tour of Duty There is no limit to the number of concurrent active Secondary Activities Allow Duplicate Activities The unit is allowed to have more than one of the same Secondary Activity active at once through out the Tour of Duty There is no limit to the number of duplicate active Secondary Activities Beginning Secondary Activity SmartCAD users have the ability to begin and end Secondary Activities when placing a unit On Duty and through out the unit s Tour of Duty To begin a Secondary Activity when setting a unit status as On Duty select the appropriate Activity Group and Activity Type from the provided lookup menus F1 PUT UNIT S APPARATUS IN SERVICE ON DUTY Escape to Cancel Call District Comment Type Station Assignment 1175 LAW v D2 Y Place Off Duty Ctrl X Radio Assigned Secondary Activity Group Secondary Activity Quick Key 82A v v Address Place Landmark Car No Mileage Unit Group 802 Default N e Transportation Mode CR Y Set as Default 2 Lookup Unit F2 Description Agency TEST QA SRSO 2 A Role PerNo Division Change Role DIVER SRSOO9PERO00056 D 2 End Of Shift Date Time 04 09 2014 vw 19 16 00 C Is Apparatus Place On Duty Ctrl Enter Clear Entries Cancel Request Esc Beginning Secondary Activity when going On Duty 3 66 SmartCAD
396. vity and place a check beside Date Time Range Enter 10 01 2013 00 00 00 and 10 08 2013 23 59 59 for the date range and click Filter Only subjects hitchhiking for the selected week are displayed To remove the filter click Clear Filter 3 Subject History records are sorted by Date Time by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window and by the shading of the sorted column 4 To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter 5 Double click on the desired record or highlight it and press Enter to open it Click Open to view the incident associated with this record and exit the Subject record Closing the incident will bring back the subject record 6 To print a Subject record open the desired record and click Print The Print Preview window displays the report Click the Print icon to print the report 7 To enter a Subject who is not associated with a call click Add or press Insert Use the ellipsis to search for the Subject Type Once the correct option is found double click it to add it to the Subject record Repeat for the Subject Activity and enter the person s information in the appropriate fields pressing Enter to move from field to field Use the Spacebar to indicate drinking drug or weapon involvement
397. w Units on Multiple Calls to enable this ability in SmartCAD b If the ability to assign a unit to multiple calls regardless of unit status is needed place a check beside Allow units whose status is not on scene 3 Place a check beside Enable Unit Roles if unit roles have been defined in Employee Master When this option is selected and a unit is put on duty the dispatcher is shown the current default role for the unit 4 Place a check beside Enable Unit Status Confirmation to require the dispatcher call taker to confirm the action taken when dragging units onto a call Leave the check box blank if the user is not required to confirm the action 5 Place a check beside Do Not Show Preference to Onscene Status on Unit Positioning if the first unit on scene should not automatically be set as the primary unit Leave this check box empty to have the first unit on scene be the primary unit CAD Configuration 6 Enter a value in Default Number of Hours for Unit s Shift The value entered here determines the unit s end shift time and appears when putting a unit on duty 7 Place a check beside Enable Secondary Statuses to allow assignment of secondary statuses to units 8 Place a check beside Enable Secondary Activities to allow assignment of secondary activities to units in conjunction with Secondary Statuses 9 Place a check beside Allow use of Aliases for Units to allow assignment of a temporary alias to a unit for the duratio
398. y s state is the default selection for the driver s license state Change the state as needed using the arrow keys Enter the last first and middle name for the license Select the driver s sex Enter the driver s date of birth When driver information has been entered press Enter to transmit the query Click Close to exit the State Interface Transactions window and return to SmartCAD When a response is received the Lightning Bolt icon in the system tray lower right corner of the screen will change color Enter CIC at the Command line and press Enter to open the State Interface Transactions window and view the response to your query The query that was submitted is listed on the left side of the window with the incident number query type received date and time user message ORI and message mnemonic Select the query to view the response message A DL query can also be performed from a subject record To do so click the Lightning Bolt icon to the right of the Name field Click the Document icon to open the State Interface Transactions window and view the response to your query 3 166 SmartCAD By Number 1 Enter CIC at the Command line and press Enter The State Interface Transactions window opens 2 Click DL No to search for a license by number in the State and National Crime Information Center and the state s Department of Motor Vehicles 3 The agency s state is the default selection
399. y in the existing public safety technology This engineer determined that the only way to properly achieve functionality was through the development of a comprehensive integrated software suite that provided real time critical information to first responders The engineer also realized that the software functionality needed the input of those persons involved in the day to day process that is deputies troopers investigators dispatchers paramedics firemen administrators and court clerks Rather than dictate what an agency should utilize CTS America listened to and created what its users demanded The end result a system that supports the mission of public safety agencies rather than hindering it Since then the CTS America team of engineers have enhanced and expanded the core products into one of the most comprehensive integrated product suites available In fact the company actively and successfully competes in all size markets with products that scale from an agency of ten officers to thousands of officers Company Mission CTS America has a single and simple goal To support the mission of the agencies we serve To accomplish this goal we do everything possible to make sure our customers do not perceive us as a vendor but rather consider us a partner We ask our customers to dictate the growth and direction of our technology instead of having engineers dictate the procedures of our customer agencies Most importantly we never l
400. y records matching exactly what is entered will display To remove the filter click Clear Filter The Geo Places records are sorted by Place Name by default To apply another sort order press F4 Each time F4 is pressed a different sort order is applied The current sort order is indicated at the bottom of the window To find a specific record press F5 The search is made on the selected sort order Enter the search criteria and press Enter a To view or edit the record click View or press Enter to open it b Once the record is open click Edit or press Enter to make changes to the record 3 161 SmartCAD c Ifthe mapis active on the workstation click Center on Map to center the place on the map d Up to five floor plans may be added or viewed by clicking Floor Plan e Up to five pictures may be add or viewed by clicking Picture To add a place click Add or press Insert from the Geo Places Configuration window a Enter the name address and directions b To create a Quick Key for this place enter it in the Quick Key field c Assign the primary and secondary agency and geographic areas for this place d When finished press Esc to save and close the record To make changes to the latitude and longitude values click the ellipsis appearing to the right of the latitude and longitude coordinates An edit window opens allowing changes to be made to latitude and longitude values Click OK to sa
401. y window remains open after the first unit is taking off duty so the dispatcher can quickly remove another unit from service To do so enter the unit number and press Enter 5 Press Esc to close the Off Duty window 3 88 SmartCAD XD T7 OUT or OS and the unit number can be entered at the command prompt to remove a unit from service Enter a command and unit number at the command prompt to put a specific unit off duty For example type XD 100 and press Enter to put unit 100 off duty Y A record is created in the unit log each time a unit is put off duty Units can also be placed off duty from the On Duty screen Placing Multiple Units Off Duty Multiple units can be taken off duty using the XD command For example enter XD 100 200 300 to place units 100 200 and 300 off duty without opening the Off Duty window Up to ten units can be placed off duty at one time using this command Exchanging Units on a Call 1 Two units can be exchanged on a call from the main CAD window or while viewing the call record Use this command when one unit s status is available and a second unit s status 1s busy en route dispatched or on scene From the main CAD window use the mouse or the arrow keys to scroll to the call and highlight the appropriate call record With the call highlighted type EXC at the command line followed by the first unit comma and the second unit and press Enter For example to exch

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