Software requirements
Contents
1. commonly used web browsers While we have made every effort to ensure compatibility with the most commonly used browsers depending on your chosen OS and browser combination you may experience an issue In the unlikely event you do experience any compatibility issues with your choice of browser when using Hang Seng HSBCnet please contact our Hang Seng HSBCnet support centre Please note that all operating system and browser configurations should be kept up to date with the latest service packs and security patches as issued by the vendor Additionally browser versions must be protected by 128 bit encryption Hang Seng HSBCnet Mobile supported devices Android Android 2 3 4 1 iPhone iOS 5 and 6 Hang Seng HSBCnet has verified the compatibility of these mobile devices and operating systems for use with Hang Seng HSBCnet Mobile Please note that Hang Seng HSBCnet Mobile functionality may perform normally using other operating systems but compatibility cannot be confirmed Hang Seng HSBCnet Mobile will support additional mobile devices in the future For more information about your device please refer to your user manual or contact the manufacturer for assistance Hardware requirements Please refer to the Microsoft website www microsoft com windows ie for a list of hardware that meets the requirements of your operating system and internet browser Screen resolution 1024 x 768 256 colours Netwo2. Minimum System Requirements for Hang Seng HSBCnet To access Hang Seng HSBCnet you will need the appropriate software operating system and internet browser and hardware your computer s processing power Software requirements Hang Seng routinely reviews the status of software supported on Hang Seng HSBC net to provide the best possible experience and the highest level of security on the Internet Hang Seng HSBCnetis designed to work with the following browser versions and operating systems Recommended software Software Operating System Browser Windows 7 and above recommended Internet Explorer 8 and above Windows Vista Internet Explorer 8 and above Other supported browsers Chrome version 18 and above Windows Vista Windows 7 Windows 8 Firefox version 14 and above Apple Mac OS X 10 8 and above Safari version 6 and above Windows XP and IE7 users Please note from April 2014 we will cease to support the Windows XP operating system and the IE7 browser This is in line with Microsoft s own planned demise for Windows XP and by default its IE7 browser support from that date While we will no longer support Windows XP or IE7 there are no plans to withdraw access to those users still wishing to use XP or IE7 however you should be aware that this may lead to performance of compatibility issues in the longer term 2 Hang Seng HSBCnetis in the process of optimising our services to be used with other
3. rk connection We recommended high speed internet or broadband connection The minimum speed for effective internet connection via dial up connection is 56kbps Smart Card readers if applicable e Serial connection interface USB port or PCMCIA card slot e CD ROM drive
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