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TracVision TV5 User`s Guide

1. 42 Setting the Dish Type on a DIRECTV 43 Running a Check Switch Test on a DISH Network or Bell TV Receiver 45 Activating Your Receiver S 1 esses ne ener eren 49 TracVision TV5 User s Guide Receiver Settings Configuring a Linear Receiver for Automatic Switching For automatic satellite switching to work properly using the DiSEqC communication protocol you need to set up your receivers for the same satellites you installed in the TracVision antenna Be sure to set up the satellites in the receiver in the exact same order as they were set up in the antenna The specific setup process varies among receiver models refer to your receiver owner s manual for details Use the table and figure below as a guide Satellites in Antenna Matching Satellites in Receiver Slot A Port Switch LNB DiSEqC 1 or A Slot B Port Switch LNB DiSEqC 2 or B Slot C Port Switch LNB DiSEqC 3 or C Slot D Port Switch LNB DiSEqC 4 or D Figure 5 1 Linear Receiver DiSEqC Settings Example TV Hub Web Interface Satellite Group MyEuropeGroup Slot A Hotbird 6 7 8 Europe 13E Slot B Astra 1 19E Slot C Astra 4A 5E Slot D Eutelsat W3A 7E Ku_ASTRA 4A LNB Type LNB Power 22KHz Toneburst DiSEqC1 0 DiSEqC1 1 Motor 09750 10600 13 18V Auto None lt LNB3
2. 54 Selecting a Satellite Group 55 Creating a New Satellite Group 57 Changing Satellites in a Group 59 Changing Satellite Tracking Parameters 60 TracVision TV5 User s Guide Satellite Settings Selecting a Single Satellite If all of the programming you want to watch is carried by a single satellite follow these steps to configure the antenna to track that one satellite Important KVH recommends that you run the Setup Wizard whenever you need to change the configuration of your system especially if you need to change your satellite TV service or receiver equipment The Wizard will guide you through all of the necessary configuration steps including satellite selection You can launch the Setup Wizard from the web interface go to Settings General Settings 1 On the Satellites page of the web interface set Satellite Mode to Single 2 Allsatellites that are compatible with your antenna and its currently installed LNB are displayed in a list Choose a region to filter the list for your location e g Europe You can also order the list by name orbital slot or region by clicking the associated header 3 Find the desired satellite and select Installed The antenna will start searching for the selected satellite NOTE If the satel
3. 32 Band Polarization Control eene 32 alU n D 33 TracVision TV5 User s Guide Receiver Settings Configuring a Linear Receiver for Automatic Switching 37 Configuring DIRECTV Receivers for Automatic Switching 38 Allowing External Access on a DIRECTV Receiver 42 Setting the Dish Type on a DIRECTV Receiver 43 Running a Check Switch Test on a DISH Network or Bell TV 45 Check Switch Mode rt ettet tas 48 Activating Your Receiver s eese 49 Satellite Settings Selecting a Single Satellite 53 Creating a New Satellite 54 Selecting a Satellite Group eesesesssssss 55 Creating a New Satellite Group esses 57 Changing Satellites in a Group esses 59 Changing Satellite Tracking Parameters 60 Switching Satellites Automatic Satellite Switching for Linear DISH Network OF Bell TV oid ene o edet redd ee ane henna 65 Setting Up a Linear Receiver for Automatic Switching 66 Setting Up a DISH Network Bell T
4. TracVision TV5 User s Guide Receiver Settings Assigning a Static IP Address to a DIRECTV Receiver Once you have identified a valid static IP address range for your receivers follow these steps to assign a unique static IP address within that range to each receiver NOTE These steps may vary depending on your receiver s model and software version Refer to your receiver s owner s manual for details NOTE A video tutorial showing how to navigate to the receiver s IP address is available in KVH s TracVision Tutorials playlist on YouTube Internet access required 1 Activate the receiver for DIRECTV service if you haven t already done so see Activating Your Receiver s on page 49 The receiver must be activated before you can access the required menus 2 Press MENU on the receiver s remote control to access the onscreen menu 3 Atthe main menu highlight Settings amp Help Then select Settings 4 Highlight and select Network Setup 5 Select Advanced Setup 6 Change the IP address to the new static IP address On a Genie DVR the IP address is called the Server IP All of the other fields can be left as is 7 Highlight and select Connect Now to save your changes Disregard any error messages about missing Internet connectivity Note this receiver s IP address and location onboard for future reference 8 Repeat this procedure for each additional receiver Be careful not to use the same IP address twic
5. Manual or Automatic Cable connections 75 ohm type F connector im 113 Lr 114 TracVision TV5 User s Guide Specifications TV Hub Specifications Attribute Rating Meets Inmarsat operational survival and shock specifications cable to antenna Dimensions 11 2 28 5 cm W x 8 5 21 6 cm D x 2 8 7 1 cm Weight 10 Ibs 4 5 kg Temperature Operating 5 F to 131 F 15 C to 55 Survival 5 F to 158 F 15 C to 70 Input voltage 12 VDC or 24 VDC 10 30 VDC required at TV Hub 10 A max current Output voltage 42 VDC Supported RF1 Up to 100 ft 30 m RG 6 Up to 200 ft 60 m RG 11 Supported NMEA messages NMEA 0183 4800 baud HDG HDM HDT OSD THS VHW RMC NMEA 2000 PGN 127250 PGN 129029 CERTIE A SO QUALI I 9 001 al 23 www kvh com KVH Industries Inc World Headquarters Middletown RI U S A NASDAQ LISTED KVH Industries Pte Ltd Asia Pacific Headquarters Singapore Tel 65 6513 0290 Fax 65 6472 3469 E mail info apac kvh com KVH Industries A S EMEA Headquarters Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail info emea kvh com Tel 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com
6. cC Un p nira A cC m um x TracVision TV5 20203 TRACVISION t KIVIHI User s Guide TracVision TV5 User s Guide TracVision TV5 User s Guide This user s guide provides all of the basic information you need to operate set up troubleshoot and maintain the TracVision TV5 system For detailed installation information please refer to the TracVision TV5 Installation Guide If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated wwe EE TRAGVISION Technical Support North South America Australasia Phone 1 401 847 3327 E mail support kvh com Europe Middle East Africa Asia Pacific Phone 45 45 160 180 E mail support emea kvh com Part 54 1035 Rev B KVHI 2014 Industries Inc All rights reserved NASDAQ 9 LISTED Trademark Information TracVision KVH and the unique light colored dome with dark contrasting baseplate are trademarks of KVH Industries Inc other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard to this material includin
7. Thor Hotbird Astral TV5 TV6 Automatic skew required DIRECTV Groups Preset Satellite Groups DIRECTV Dual 101W 119W Tri Am TriSat 101W 119W 95W TV5 TV6 Tri Am Dual 101W 95W TV5 TV6 DISH Network Groups Tri Americas LNB required DIRECTV U S Latin America Preset Satellite Groups Po ED Eastern Arc 61W 72W 77W TV3 TV5 TV6 Western Arc 110W 119W 129W All Legacy East Arc 61W 110W 119W All DISH 500 110W 119W All 72W 72W only TV3 TV5 TV6 viewed by the TV1 RV1 in the Northeast U S TVI RV1 is not compatible with the Eastern Arc or 72W at this time In addition due to the low elevation angle the 129W satellite cannot be Bell TV Group Preset Satellite Group Compatible Antennas Bell TV Dual 82W 91W TV3 TV5 TV6 TV1 RV1 is limited to the 91W satellite at this time TracVision TV5 User s Guide Satellite Settings Creating a New Satellite Group If there is no preset satellite group containing the satellites you want to track you can create your own custom satellite group Follow these steps 1 On the Satellites page of the web interface set Satellite Mode to Group 2 Select Create New Group 3 Choose up to four satellites from the satellite library to include in your new satellite group Important When adding linear satellites to a group be sure
8. 14 TracVision TV5 User s Guide Getting Started Receiving Satellite TV Signals Television satellites are located in fixed positions above the Earth s equator and beam TV signals down to the earth within certain regions that they serve Therefore to receive TV signals from a given satellite you must be located within that satellite s unique coverage area also known as its footprint To view the latest TracVision satellite coverage maps visit KVH s website at www kvh com footprint Figure 2 1 Example of a Satellite Footprint Equator The size of the antenna makes a big difference in determining which satellites it can track and where Larger antennas have the following advantages over smaller models e Collects more signal As you move further away from the center of a satellite footprint the power level referred to as EIRP effective isotropic radiated power gradually fades just like a radio station Larger antennas can pull in more of the weak signal so they can track a satellite at a lower EIRP than smaller antennas e Narrower beamwidth Some satellites are very close together in the sky separated by only a few degrees in longitude Larger antennas receive signals within a narrower beam reducing the chance of interference caused by transmissions from adjacent satellites i TracVision TV5 User s Guide Getting Started Avoiding Blockage Since satellites are located 22 300 miles 35 900 km
9. Figure 8 3 IP AutoSwitch Status Light Status Light in Master Select Button The table below explains what the IP AutoSwitch status light indicates State Description Off No power input from the receiver Green Registered with the TV Hub and currently selected as the master Orange Registered with the TV Hub but not currently selected as the master Orange Flashing Initializing Red Detected one of the following errors Unable to communicate with the TV Hub Network is not detected Unable to register with the TV Hub Error Message TracVision TV5 User s Guide Troubleshooting S If any of the Status indicators on the Home page of the web interface are flashing orange flashing red or solid red click on it to view the error message Figure 8 4 Example of Error Messages under Status Indicators mE TRACVISION 200 Menu ERROR 106 TV HUB UNABLE TO COMMUNICATE WITH ANTENNA CHECK RF1 BETWEEN ANTENNA AND TV ERROR 100 ANTENNA DC POWER OPEN CHECK RF 1 CABLE BETWEEN ANTENNA AND TV HUB POWER HUB INPUT POWER NORMAL The table below lists all of the possible error messages Many of these faults should only be repaired by a KVH certified technician contact KVH Technical Support for assistance see Technical Support on page 100 Error Description 100 There is an open circuit in the DC power wires running between the antenna an
10. To Onboard Network 7 IP AutoSwitch Receiver Each receiver and IP AutoSwitch needs to be set up for automatic switching as explained in the following topics e Setting Up a Linear Receiver for Automatic Switching on page 66 Setting Up a DISH Network Bell TV Receiver for Automatic Switching on page 67 e Setting Up an IP AutoSwitch on page 68 LE TracVision TV5 User s Guide Switching Satellites JN Setting Up a Linear Receiver for Automatic Switching For automatic switching to work properly with your linear receivers be sure to set up the satellites in each receiver in the same order as they are set up in the antenna See Configuring a Linear Receiver for Automatic Switching on page 37 for details TracVision TV5 User s Guide Switching Satellites Setting Up a DISH Network Bell TV Receiver for Automatic Switching For automatic switching to work properly with your DISH Network or Bell TV receivers be sure to observe the following requirements e Make sure each receiver is DISH pro compatible Look for the DISH Pro logo on the box e Select a preset satellite group see Selecting a Satellite Group on page 55 User defined groups are limited to manual satellite switching only e Run the TracVision Setup Wizard and initiate a Check Switch test on the receiver when prompted to do so See Running a Check Switch Test on a DISH Network or Bell TV Receiver on page 45 for details Y
11. assign an IP address of 192 168 184 2 Refer to the instructions in Assigning a Static IP Address to a DIRECTV Receiver on page 40 The TV Hub has a hidden IP address of 192 168 x 1 reserved for automatic switching communications This IP address is not shown on the Network Settings page of the web interface Figure 5 2 IP Addressing for Automatic Switching Example TracVision TV5 User s Guide Receiver Settings Static IP Address Range WITH an Onboard Network If the TV Hub and the DECA Broadband Kit or Genie DVR are connected to an onboard network i e router set each receiver to a static IP address that is outside the router s DHCP range Refer to your router s user manual for details on finding its IP address range For example if the router has an IP address of 192 168 1 1 and assigns IP addresses ranging from 192 168 1 100 to 192 168 1 149 via DHCP you could set each receiver s IP address to any address ranging from 192 168 1 150 to 192 168 1 254 Refer to the instructions in Assigning a Static IP Address to a DIRECTV Receiver on page 40 Figure 5 3 Router DHCP Settings Example IP Address 192 168 Subnet Mask 255 255 255 0 v Router Name DHCP Server Start IP Address Maximum Number of Cisco76205 Enabled Disabled DHCP Reservation 192 168 1 100 50 Users IP Address Range 192 168 1 100 to 149 Client Lease Time 0 minutes 0 means day NN
12. in most cases you can change any of them at the web interface go to Settings Advanced Settings When you are moving the antenna s motors need to run continuously to keep the antenna pointed at the satellite and locked onto the peak signal However if you are stationary the motors don t need to run since the antenna s orientation to the satellite doesn t change In these stationary conditions Sleep mode locks the antenna in place and shuts down the motors to conserve power and silence the antenna KVH recommends that you keep Sleep mode set to On default setting Band Polarization Control Linear satellite TV channels can be carried on any of a satellite s four combinations of frequency band and polarization Since only one of these four signals can be delivered to a receiver at any one time the receiver sends a voltage tone on its coax cable to request the band polarization for the currently selected channel Voltage Tone Polarization Band 13 VDC Off Vertical Low 18 VDC Off Horizontal Low 13 VDC On Vertical High 18 VDC On Horizontal High TracVision TV5 User s Guide Antenna Settings With Polarization Control set to Master Receiver default setting the satellite signal output of the TV Hub s Receiver port is the polarization and band that is currently selected by the master receiver This setting is recommended for most configurations and ensures the antenna alw
13. numbers software versions voltages and other technical information for the TV Hub and antenna on the Support page of the web interface go to Support System Info You will need this information whenever you contact KVH Technical Support It is very useful for diagnostics Figure 8 7 System Info TV Hub TV Hub Serial Number Date Time Version Web UI Version Satellite Library Version Satellite Service Support IP DiSEqC Version IP AutoSwitch Version 140300683 2014 08 15T13 14 53Z 1013 805 6a22c60c0cd2 6 6 DIRECTV 10 221 0 32 1 01 1 01 Figure 8 8 System Info Antenna Unit Antenna Unit Model System ID Serial Number Main Version RF Version FPGA Version AZIEL Version SKEW Version LNB Type LNB Version TV5 TV5SK 999999999 1 00 1 00 1 1 00 1 00 Circular N A Antenna Power Main 42 VDG Motor 32 VDG 8 VDC 5 VDC LNB 13 18 VDG Temperature Celsius Operational Hours 41 4 32 3 8 1 5 0 18 0 41 0 2810 5 TracVision TV5 User s Guide Troubleshooting zi L9 100 TracVision TV5 User s Guide Troubleshooting Technical Support The TracVision system is a sophisticated electronic device only specially trained KVH certified technicians have the tools and expertise necessary to diagnose and repair a system fault Therefore if you experience an operating problem or require technical assistance please contact KVH Technical Suppo
14. the receiver s remote Then perform steps 11 and 12 of this procedure to run a Check Switch test In the case of the Acquiring Signal screen you need to press MENU 6 1 1 while that screen is displayed Otherwise you will need to reset the receiver and try again 45 a Receiver Settings 10 11 12 TracVision TV5 User s Guide When the number for your remote control appears on the screen select Continue Wait while the receiver downloads the latest software This update may take up to 20 minutes At the Set Video Resolution screen select the highest video resolution that is supported by your TV Then run the resolution test and save your setting Allow the receiver to run two tests of its landline connections Ethernet and phone It probably won t detect any since the receiver is installed in a mobile environment At the Activate Receiver screen press STAR on the receiver s remote At the Setup Details screen select Point Dish Then select Check Switch The receiver now runs the Check Switch test At the Installation Summary screen make sure all of the satellites you installed in the TracVision antenna are listed OK Also be sure the switch type is DP34 If you do not see these results select Test to run another test Otherwise select Done Figure 5 7 Check Switch Test Results 13 d sh Installation Summary At the Point Dish screen select Done TracVisi
15. website go to www kvh com Support Product Support Library Software Updates 2 Once you have downloaded the file onto your computer use the same computer to access the TV Hub s web interface see Accessing the Web Interface on page 14 3 Atthe Updates page of the web interface select the satellite library then select Install Update Navigate to and select the library file it has a xml extension saved on your computer It will only take a few seconds for the update to complete Figure 9 2 Satellite Library Update ft Satellite Library Update Latest Satellite Library Available Library Version 4 3 available to download On Device Library Version 4 3 ready to install My Satellite Library Library Version 4 3 installed 105 106 TracVision TV5 User s Guide Updating the Software KVH periodically releases new versions of software to enhance the performance and capabilities of the system You can update your system to this latest software at any time by downloading the file from KVH s web server and uploading it to the system When you update the software the new version simply overwrites the previously installed version A single software package includes updates to all components in the antenna and TV Hub Use one of the following methods to update the software Using an Onboard Network with Internet Access If the TV Hub is connected to an onboard network that has an Internet connection you
16. 1 255 EM TracVision TV5 User s Guide Network Settings Connecting to the TV Hub Using its Built in Wi Fi You can connect any Wi Fi enabled mobile device such as a smartphone tablet or laptop to the TV Hub via its built in wireless access point WAP The wireless range will depend on the layout and structure of the vessel For example wireless signals degrade when passing through bulkheads water and near metal masses Figure 3 3 TV Hub Wi Fi Connection TV Hub A shown NOTE This direct wireless connection will not work if you changed the TV Hub s wireless settings from Access Point mode to Infrastructure To access the TV Hub s web interface via Wi Fi follow these steps 1 Select the TVHub TV Hub serial number network from your device s Wi Fi settings to connect to the TV Hub 2 Start your web browser and enter http tvhub kvh If the web interface does not appear try entering http 172 16 0 1 which is the default IP address of the TV Hub TracVision TV5 User s Guide Network Settings TV Hub Wireless Settings By default the TV Hub s wireless settings are configured for the following e Wireless Mode AP Access Point e SSID TVHub lt TV Hub serial number e IP address 172 16 0 1 e Security Mode Off You can change any of these settings at the Settings page of the web interface go to Settings Network Settings KVH strongly advises that you select the PSK sec
17. 218 The antenna s skew motor or limit switch failed Contact KVH 221 The system is not receiving any data from the GPS Contact KVH 222 The antenna s internal temperature exceeds acceptable limits Turn off the system and allow it to cool 223 The antenna s main board has lost gyro calibration data A technician should calibrate the antenna s gyros 226 The antenna has lost RF communications Contact KVH 227 The antenna s RF software might be corrupted Contact KVH 228 The antenna has lost RF communications Contact KVH 229 The antenna s RF software might be corrupted Contact KVH 231 The antenna s RF software might be corrupted Contact KVH 292 The antenna s RF software might be corrupted Contact KVH 241 The antenna s main board detects a power failure Contact KVH 265 The GPS is unable to acquire a fix Check for blockage or RF interference around the antenna 269 The main antenna processor detects that LNB voltage is out of range Contact KVH 270 The azimuth or elevation gyro needs to be replaced Contact KVH im m TracVision TV5 User s Guide Troubleshooting Error Description 272 The antenna s main software does not match the antenna type Contact KVH 273 The antenna s motor software does not match the antenna type Contact KVH 274 The antenna s skew software does not match the antenna type Contact KVH 275 276 UMS The azimuth or
18. 9 Can connect via an onboard network router if desired i Genie DVR HR34 or HR44 LN JR TracVision TV5 User s Guide Switching Satellites Additional Equipment for Old DIRECTV Receivers In addition to the DECA Broadband Kit or a Genie DVR you might need to connect an additional device to individual receiver s depending on the model Old Receiver Models Additional Device Required H21 H22 H23 HR21 DECA included in DECA Broadband HR22 HR23 Kit KVH part no 19 0860 H20 Band Stop Filter KVH part no 19 0868 Model HR20 100 requires additional devices Contact KVH Technical Support for details Connect these additional device s in line between the receivers and the SWM splitter Figure 7 5 Additional Equipment for Older Receivers Old Receiver Models Band Stop Filter Model HR20 100 may require additional hardware Contact KVH Technical Support for details H21 H22 H23 HR21 HR22 and HR23 Models These receivers do not have built in DECA functionality but they have an Ethernet port for network connectivity An additional DECA KVH part no 19 0860 is required for each of these receivers to support coax networking supplying the satellite TV signal to the receiver s Satellite In port and network communications data to its Ethernet port If there are two of each port use the Satellite In 1 and Ethernet 1 ports NOTE Ea
19. Low and Vertical High Circular satellites use two polarizations in a single band Right and Left Editable tracking parameters for any satellite are listed below Parameter Description Frequency 00000 MHz or 10700 MHz 12750 MHz Symbol Rate 1000 45000 33000 max if DVB S2 FEC Code 1 2 2 3 3 4 3 5 4 5 5 6 5 11 677 778 8 9 9 9 or 9 10 Satellite ID Hexadecimal Decoder Type QDSS Legacy DSS QDC2 Digicipher II QPSK QDVB Legacy DVB LOPSK DVB S2 QPSK L8PSK DVB S2 8PSK TOPSK Turbo QPSK T8PSK Turbo 8PSK TracVision TV5 User s Guide Satellite Settings Figure 6 6 Edit Satellite Details Vertical Low Frequency MHz Sym bol Rate 11960 20000 FEG Gode Satellite ID 3 4 OxFFFE Decoder Type QDVB 3 Ifthe satellite is a custom user defined satellite you can change the additional parameters listed below Parameter Description Satellite Name User defined name e g User Sat 1 Region Africa Asia Australia New Zealand Central South America Europe or North America Orbital Slot Longitude of the satellite s position using the Longitude following format xxx xxE or xxx xxW leading zeros and decimal values are optional Pre Skew 90 to 90 Figure 6 7 Additional Parameters for User defined Satellite My Satellite Region Asia NOTE LNB type and local oscillator frequencies cannot be modified as they are properties o
20. RACVISION TV Hub The IP enabled TV Hub powers and controls the antenna With its Ethernet connection and built in Wi Fi you can access its easy to use web interface from any mobile device allowing you to set up operate and monitor all aspects of the system Its built in library of over 100 satellites is fully customizable and can even be updated over the Internet Figure 1 3 TV Hub TracVision TV5 User s Guide Introduction There are two versions of TV Hub e TV Hub A Supplied with North American systems includes a built in DIRECTV SWM single wire multiswitch with its associated connectors on the rear panel also supports DISH Network and Bell TV services e TV Hub Supplied with linear DIRECTV Latin America and Tri Americas systems does not include DIRECTV SWM components connectors identical to TV Hub A otherwise so it can also support DISH Network and Bell TV services Figure 1 4 TV Hub Versions DIRECTV U S Connectors i TracVision TV5 User s Guide Getting Started 2 Getting Started This section explains how to turn on the system for the first time and access the web interface Contents Receiving Satellite TV Signals M M 11 Avoiding Blockage eese eee eee ene enne nnn nennen nnnm a nnam aamannn 12 Turning On the e oir tan dettes 13 Accessing the Web Interface esee
21. Satellites Circular Installed Name M Orbital Slot User Gircular N A User Gircular 2 User Gircular 1 TracVision TV5 User s Guide Satellite Settings Selecting a Satellite Group The TV Hub comes preloaded with some of the most popular groups of satellites To select one of these preset groups for tracking or to select a custom group that you created yourself follow these steps Important KVH recommends that you run the Setup Wizard whenever you need to change the configuration of your system especially if you need to change your satellite TV service or receiver equipment The Wizard will guide you through all of the necessary configuration steps including satellite selection You can launch the Setup Wizard from the web interface go to Settings General Settings 1 On the Satellites page of the web interface set Satellite Mode to Group Figure 6 3 Preset Satellite Groups Example Satellite Mode LEGACY EAST ARG DISH 500 BELL TV DUAL 2 Choose a satellite group from the list This list will vary depending on your system s configuration All preset groups are listed below LIE Lr TracVision TV5 User s Guide Satellite Settings im Linear Groups Preset Satellite Groups A B C D ee Europe 1 Hotbird Astral Astra2S Astra3 TV5 TV6 Europe 2 Astra3 Astral Hotbird Astra2S TV5 TV6 Scandinavia Astra4
22. V Receiver for Automatic Switching esee 67 Setting Up an IP AutoSwitch 68 Automatic Satellite Switching for DIRECTV 69 DIRECTV Coax Network Connections 70 Additional Equipment for Old DIRECTV Receivers 72 Setting Up a DIRECTV Receiver for Automatic Switching 73 Understanding DIRECTV SWM Technology 75 Selecting Automatic Switching Mode 76 TracVision TV5 User s Guide Selecting the Master Receiver eese 77 Manual Satellite Switching sss 78 Tri Americas Satellite Switching 79 Troubleshooting rcp CS 83 Status Information on the Home 85 TV Hub Status Indicators eenrennnnnrnnnnn 87 AutoSwitch Status Indicator ene 90 Error 5 06 5 rccte 91 SVSIGI 008 an cerner rr 95 Operational Log erra 96 EVENE LO ari iEn ERE ERE SEE 97 System Information eeeeeeeeeeeeeneenn enne nennt 98 Techinical SUBDOFE 100 Maintenance Preventive M
23. V5 User s Guide Network Settings Resetting Network Settings to Factory Defaults If the TV Hub s network configuration becomes corrupted such that you can no longer access the web interface you can reset all of the network settings to their original factory settings To reset the network settings to factory defaults use a paper clip or pencil to press and hold the Reset button on the rear panel of the TV Hub Hold the button for about 5 seconds then release The TV Hub will reboot Important Resetting the system will turn off wireless security and clear your password Be sure to reapply security settings to prevent unauthorized access See TV Hub Wireless Settings on page 21 for details Figure 3 6 Reset Button TV Hub A shown al TracVision TV5 User s Guide Antenna Settings 4 Antenna Settings This section explains how to adjust the skew of a linear LNB configure the antenna to use a NMEA input and modify advanced settings Contents Adjusting the LNB Skew Angle Linear Only 27 Using the Optional NMEA Input eren 30 Advanced Settings m 32 i TracVision TV5 User s Guide Antenna Settings Adjusting the LNB Skew Angle Linear Only Unless your antenna is equipped with automatic skew you need to manually adjust the LNB s skew angle to optimize signal reception whenever you ch
24. VR 2 tuners Connect combination of SWM receivers DVRs that add up to 8 or fewer tuners at the SWM splitter Can connect via an onboard network New Receiver Models router if desired HR24 H24 H25 L gt DC to RF TracVision TV5 User s Guide Switching Satellites Genie Configurations Full DECA Broadband functionality is built into Genie DVRs HR44 or HR34 So if a Genie DVR is present on your DIRECTV SWM network no external DECA Broadband kit is required Just connect the Genie s Ethernet port to the TV Hub s Ethernet port either directly or via an onboard router The Genie DVR provides the link between the DIRECTV coax network and the Ethernet network NOTE If you cannot easily connect the Genie DVR s Ethernet port to the TV Hub or an onboard network you can use a DECA Broadband Kit as explained in Non Genie Configurations on page 70 NOTE Genie clients cannot switch satellites they can only view programming carried by the satellite that is currently selected Figure 7 4 Genie Configuration Supports up to 8 tuners Each SWM receiver 1 tuner i Each SWM DVR 2 tuners Each Genie DVR 5 tuners Each Genie client 0 tuners Connect any combination of SWM receivers DVRs that add up to 8 or fewer tuners at the SWM splitter New Receiver Models HR24 H24 H25 Genie Client Models C31 C41 F9 9
25. above the equator the TracVision antenna must have a clear view of the sky to receive satellite TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost reception Common causes of blockage include the following Trees buildings and bridges e Other vessels docked alongside your vessel e Onboard masts antennas or other structures Severe weather conditions or excessive dirt on the radome can also affect reception Figure 2 2 Example of Satellite Blockage Blocked TracVision TV5 User s Guide Turning On the System Getting Started To turn on your TracVision system follow these steps 1 Make sure the antenna has a clear unobstructed view of the sky 2 Attherear panel of the TV Hub set the power switch to the On position The TV Hub supplies power to the antenna Figure 2 3 Power Switch TV Hub A shown 3 Waita few minutes for system startup Important During startup the TV Hub checks the software versions installed in the antenna and updates them if necessary to match the versions it has stored for that model All three status lights will alternate orange while this update is in progress Do not turn off the system during this time Updates might take up to 40 minutes 4 Once the antenna finds the selected satellite all three status lights on the TV Hub should be lit green If any lights are not lit green refer to TV Hub Status Ind
26. aintenance eeeeeeeenenennnnnnnnns 103 Updating the Satellite Library 104 Updating ihe SOlI Wafer tien tn 106 Corrective Maintenance eeeneerenneennnnnnnnnns 108 Restarting the System essent 109 Specifications System Specifications ceres 113 TracVision TV5 User s Guide Introduction m 1 Introduction This section provides important safety information you need to know before using the system It also provides an overview of the system and its documentation Contents Documentation Overview eeeeeeeee nennen nennen nnn nnn nnn nnn nnn nnn 3 Important Safety Information eese 4 System OVER MIG W ss ue ctun take utut 5 i Documentation Overview TracVision TV5 User s Guide Introduction The information provided here contains complete operation configuration and troubleshooting details for your TracVision system Icons Used The documentation for this product uses the following icon Icon Description This is a danger warning or caution notice Be sure to read these carefully to avoid injury Related Documentation In addition to the Help accessible from the TV Hub s web interface the
27. always have to connect via the network See TV Hub Wireless Settings on page 21 for details TracVision TV5 User s Guide Network Settings TV Hub Ethernet Settings By default the Ethernet port of the TV Hub is configured for Dynamic mode This means that when the TV Hub is connected to an onboard network the network s router assigns it an IP address Most routers are normally configured as a DHCP dynamic host configuration protocol server NOTE On startup if the TV Hub does not detect a DHCP server within a few seconds it automatically assigns itself a static IP address 169 254 253 1 If you want to assign a specific IP address to the TV Hub you can configure the TV Hub for Static mode at the Settings page of the web interface go to Settings Network Settings When you select Static mode you will need to enter the desired IP address along with its associated subnet gateway address and broadcast address These settings require networking expertise Important If your system is set up for automatic satellite switching for DIRECTV make sure your DIRECTV receiver s have IP addresses in the same subnet as the TV Hub If your system includes IP AutoSwitches for automatic satellite switching make sure they are all on the same local LAN segment as the TV Hub Figure 3 2 Ethernet Settings Ethernet Settings Mode STATIC IP Address 192 168 1 200 Subnet 255255 255 0 Gateway 4192 16811 Broadcast 192 168
28. ange your geographic location or select a different satellite To learn more about skew see Understanding Skew on page 29 To set the skew angle follow these steps 1 Launch theSetup Wizard from the web interface go to Settings gt General Settings 2 Unless the TracVision antenna is receiving position information from a NMEA device manually enter your current position at the Setup Wizard 3 Atthe Setup Wizard note the displayed skew angle for the selected satellite 4 Turn off the TV Hub to remove power from the TracVision antenna CAUTION For your own safety make sure the TracVision system is powered off before you perform any work on the antenna 5 Remove the Phillips head screws securing the radome to the antenna Then carefully lift the radome straight up until clear of the antenna assembly and set it aside in a safe place NOTE Do not place the radome on a hot metal surface the heat may warp the radome Figure 4 1 Radome Removal 10 32 Screw 1 aa Antenna Settings TracVision TV5 User s Guide 6 Using a 2mm Allen hex key loosen but do not remove the two M4 socket set screws securing the LNB to the reflector Figure 4 2 LNB Skew Adjustment Front of Reflector 7 Rotate the LNB clockwise or counter clockwise until the arrow on the LNB points to the correct skew angle printed on the choke feed NOTE Be sure to keep the LNB fully insert
29. antenna Figure 9 4 Restart System Menu Restart System Restart Antenna Choose this option to restart just the antenna Restart All Choose this option to restart the entire system both TV Hub and antenna 109 TracVision TV5 User s Guide Appendix A Specifications This section provides the technical specifications of the TracVision system s components Contents System Specifications 113 Specifications i3 111 System Specifications TracVision TV5 User s Guide Specifications NOTE All specifications are subject to change without notice TracVision TV5 Antenna Specifications Attribute Rating Meets Inmarsat BGAN operational survival vibration and shock specifications Dimensions 19 2 48 8 cm OD x 20 9 53 2 cm H Weight 25 lbs 11 3 kg Temperature Operating 13 F to 131 25 C to 55 Survival 13 F to 158 F 25 C to 70 Input power 42 VDC from TV Hub 53 W nominal Minimum EIRP 48 dBW Ku band Frequency range 10 7 to 12 75 GHz Polarizations Vertical horizontal polarity high low band e Simultaneous LHCP left hand circular polarization and RHCP right hand circular polarization LNB options Linear Universal Quad e DIRECTV L A Circular e Circular e Tri Americas Circular Elevation range 0 to 80 Azimuth range 720 Skew control
30. atellites Satellite Switching TracVision TV5 User s Guide Switching Satellites Selecting the Master Receiver The master receiver controls satellite selection The TracVision antenna will switch between satellites automatically as you change channels using the master receiver s remote control other receivers will only be able to select channels that are carried by the currently selected satellite NOTE The system must first be set to Automatic satellite switching mode before you can select a master receiver See Selecting Automatic Switching Mode on page 76 To make a different receiver the master simply select it on the Home page of the web interface Figure 7 9 Master Receiver Selection Select Master Receiver Marsal Pulli TVA ut Sdon c Badge Master Stateroom As an alternative if the receiver is connected to an IP AutoSwitch you can press the Master Select button on the IP AutoSwitch to make its associated receiver the master Figure 7 10 IP AutoSwitch Master Select Button Master Select Button zi LU jm TracVision TV5 User s Guide Switching Satellites Manual Satellite Switching Even if your system is set up for automatic satellite switching you always have the option to manually switch satellites at the Home page of the web interface Simply select the Manual satellite switching mode then select the desired satellite from the displayed list of install
31. ays receives a valid band polarization on which to track the satellite If you have a linear configuration with a multiswitch and one or more IP AutoSwitches installed recommends that you set Band Polarization Control to TV Hub In this configuration the TV Hub ignores the voltage tone from the master receiver and outputs whichever polarization band corresponds to the voltage tone that is present on the coax cable connected to its Receiver port This allows the multiswitch to continue receiving all four combinations of band polarization from the antenna Figure 4 5 Example of Conflicting Band Polarization Requests 7 TRACVISION Voltage Tone of Multiswitch Port 18V 13V 18V 13V 22KHz 22KHz Multiswitch BB gBBHB5SBS BH B IP AutoSwitch 11 25196 Voltage Tone of Selected Channel l Sidelobe Mode This mode only applies to the TracVision TV6 model NN TracVision TV5 User s Guide Receiver Settings 5 Receiver Settings This section explains how to set up various types of satellite TV receivers to operate with the TracVision system For receiver wiring details refer to the Installation Guide Contents Configuring a Linear Receiver for Automatic Switching 37 Configuring DIRECTV Receivers for Automatic Switching 38 Allowing External Access on a DIRECTV
32. can use that connection to download the software Follow these steps 1 Connect your computer to the same network as the TV Hub 2 Atthe Updates page of the web interface select the antenna Then select Download Update This will download the latest version of the software onto your computer via the onboard network s Internet connection 3 Select Install Update Then navigate to and select the update file it has a kvh extension saved on your computer 4 Wait for the update to complete It may take up to 45 minutes Using a Smartphone or Tablet If you have an Apple iOS or Google Android smartphone or tablet and your device has an Internet connection you can use the TracVision TV RV App to download the latest software and upload it to the system You can download the App for free from the Apple iTunes App Store or Google Play Store Using a Computer with Internet Access If your computer has an Internet connection you can use that connection to download the software Follow these steps 1 Download the latest version of software onto your computer from the KVH website go to www kvh com Support Product Support Library Software Updates TracVision TV5 User s Guide Maintenance 2 Once you have downloaded the file to your computer use the same computer to access the TV Hub s web interface see Accessing the Web Interface on page 14 3 Atthe Updates page of the web interface select the antenna then selec
33. ch DECA that you connect directly to a receiver is powered by the receiver They do not require the separate power supply included in the DECA Broadband Kit TracVision TV5 User s Guide Switching Satellites H20 Model This receiver is not network ready It is only designed to receive a satellite TV signal via its Satellite In port Since both the satellite TV signal and network communications data are present on the coax cables a band stop filter KVH part no 19 0868 is required to block the network data to prevent potential damage to the receiver Since the H20 cannot communicate over the network it cannot control satellite selection Important Be sure to connect all band stop filters before connecting the coax cables Setting Up a DIRECTV Receiver for Automatic Switching During system installation your SWM compatible receivers should have been set up for you See the Installation Guide for details If you wish to add a new SWM compatible receiver follow these steps 1 Setthe receiver s Dish Type to 3 LNB and Switch Type to SWM See Setting the Dish Type on a DIRECTV Receiver on page 43 for details 2 Setup the receiver to allow external device access See Allowing External Access on a DIRECTV Receiver on page 42 for details 3 Assign a unique static IP address to the new receiver See Configuring DIRECTV Receivers for Automatic Switching on page 38 for details 4 Add the new receiver to th
34. d the TV Hub The TV Hub detects no DC current feed to the antenna Check the RF1 cable between the antenna and the TV Hub 101 There is a short circuit in the DC power wires running between the antenna and the TV Hub The TV Hub detects an overload condition Check the RF1 cable between the antenna and the TV Hub 102 The TV Hub is not providing the proper DC voltage to the antenna should be 37 8 46 2 VDC Contact KVH 104 The software update file you selected is corrupt Try a new update file 105 The TV Hub is unable to read from or write to its EEPROM Contact KVH 106 The TV Hub has lost communications with the antenna Check the RF1 cable between the antenna and the TV Hub Troubleshooting 1238 TracVision TV5 User s Guide Error Description 107 The TV Hub internal temperature exceeds acceptable limits If the problem persists you might need to relocate the unit to an area that provides better ventilation 108 An automated reboot of the TV Hub is in process to resolve low memory No action is required 109 The TV Hub is running low on memory but it should be able to recover without a reboot 111 The TV Hub is unable to initialize its built in wireless access point WAP Contact KVH 119 The 24 VDC power to the internal SWM module is out of range DIRECTV outputs are disabled Contact KVH 124 The so
35. e TracVision TV5 User s Guide Figure 5 4 IP Address on a DIRECTV Receiver Example Advanced Setup your remote enter your network details 168 188 168 Connect Now Restore Defaults Receiver Settings MN TracVision TV5 User s Guide Receiver Settings Allowing External Access on a DIRECTV Receiver For automatic satellite switching the TV Hub needs to communicate with the receiver over the network The receiver needs to be set up to allow this external access To allow external access on a DIRECTV receiver follow these steps NOTE A video tutorial of this procedure is available in KVH s TracVision Tutorials playlist on YouTube Internet access required 1 Press MENU on the receiver s remote control to access the onscreen menu 2 Atthe main menu highlight Settings amp Help Then select Settings 3 Highlight and select Whole Home 4 Highlight and select External Device 5 Set External Access to Allow 6 Atthe warning message select OK Figure 5 5 External Device Settings on DIRECTV Receiver External Device Settings gg Allow or block external devices from accessing your recetver re ng the pre gram you are currently viewing f seeing ba recorcengs External Device External Allow Allow Current Program Recording a TracVision TV5 User s Guide Receiver Settings Setting the Dish Type on a DIRECTV Receiver To work with th
36. e Autoswitch page of the web interface Enter the receiver s static IP address and assign it a friendly name e g Salon NOTE If the TV Hub is unable to communicate with the receiver try resetting the receiver press its red reset button or unplug it wait 15 seconds then plug it back in and turn it on BN TracVision TV5 User s Guide Switching Satellites Figure 7 6 Adding a DIRECTV Receiver to the Autoswitch Page E Saip Wirt Advance 1 Setup ipu TracVision TV5 User s Guide Switching Satellites Understanding DIRECTV SWM Technology The TV Hub has a built in DIRECTV single wire multiswitch SWM allowing you to connect multiple SWM compatible receivers via a single coax cable At startup the SWM allocates one of eight channels to each tuner it detects on the cable Recording devices will consume more than one channel as they offer the ability to record on one or more channels while watching another Device Tuners SWM Receiver 1 SWM DVR 2 Genie 5 Genie Client 0 Figure 7 7 DIRECTV SWM Technology Built in SWM Channels Bann SWM Receiver ZUM TracVision TV5 User s Guide Switching Satellites je Selecting Automatic Switching Mode To select automatic switching simply select the Automatic satellite switching mode at the Home page of the web interface Figure 7 8 Automatic Satellite Switching on Home Page Status S
37. e TracVision system the DIRECTV receiver s must be set to the correct dish type for your particular configuration To set the dish type follow these steps NOTE A video tutorial of this procedure is available in KVH s TracVision Tutorials playlist on YouTube Internet access required 1 Press MENU on the receiver s remote control to access the onscreen menu 2 Atthe main menu highlight Settings amp Help Then select Settings 3 Highlight and select Satellite 4 Highlight and select Repeat Satellite Setup 5 Atthe warning message press the Dash button on the receiver s remote control 6 Set the appropriate dish type for your receiver Receiver Type Dish Type Switch Type U S SWM 3 LNB SWM U S Non SWM Round Multiswitch Latin America 7 Highlight and select Continue to save your changes zi EN TracVision TV5 User s Guide Receiver Settings Figure 5 6 Satellite Dish Setup on DIRECTV Receiver Satellite Dish Setup dish contiquration settings DE TUNBIET20 INGS ELEW TILT ne 28 5 Continue Dish Pointing Signal Strength Cancel Restore Settings TracVision TV5 User s Guide Receiver Settings Running a Check Switch Test on a DISH Network or Bell TV Receiver To operate with the TracVision system you need to run a single Check Switch test on every DISH Network or Bell TV receiver To run a Check Switch test follo
38. ed satellites Important When you select Manual switching mode the system no longer responds to receiver satellite change commands To restore automatic switching you need to select the Automatic satellite switching mode at the Home page Figure 7 11 Manual Satellite Selection on Home Page Status Home Satellites Satellite Switching North America EchoStar 7 119W TRACKING EchoStar 11 N A EchoStar 7 119W Geil 2 129W TracVision TV5 User s Guide Switching Satellites Tri Americas Satellite Switching If your antenna is equipped with a Tri Americas LNB you don t need to swap the LNB inside the antenna when you switch between DIRECTV U S and DIRECTV Latin America services The LNB can receive satellite signals from either service However when you switch between a DIRECTV U S satellite 101W or 119W and the DIRECTV Latin America satellite 95W you need to set the switch on the 22KHz tone generator to the correct position for the selected service refer to the Installation Guide for wiring details Service Satellite 22KHz Switch DIRECTV U S 101W or 119W OFF DIRECTV Latin America 95W ON Figure 7 12 22KHz Tone Generator To Antenna RF2 To Receivers Nonius ON OFF Switch Automatic switching is possible between the 101W and 119W satellites as explained in Automatic Satellite Switching for DIRECTV on page 69 To switch between a DIRECTV U S satell
39. ed into the choke feed to ensure optimum performance 8 Tighten the set screws to secure the LNB in place Apply 11 in Ibs 1 2 N m of torque if possible 9 Reinstall the radome TracVision TV5 User s Guide Antenna Settings Understanding Skew Linearly polarized satellite signals are transmitted in vertical and horizontal waves offset exactly 90 from each other Since these signals are oriented in a precise cross pattern the TracVision antenna s receiving element called the LNB must be oriented in the same way This orientation is referred to as the LNB s skew angle The more precise the LNB s skew the more signal it will collect and the better the reception Figure 4 3 How Skew Works Z Satellite 4 Bad Skew Good Skew Ideal Skew ate Satellite Signal LNB Signal Collector QE J da TracVision TV5 User s Guide Antenna Settings Using the Optional NMEA Input If a NMEA device is connected to the TV Hub the antenna can use its GNSS position and heading data to speed up satellite acquisition Refer to the Installation Guide for details on connecting the NMEA device The current position and heading will also be displayed on the Home page of the web interface If the antenna is equipped with a built in GPS it will use the NMEA device as a backup source of position data The Home page will display position data from the built in GPS unless it switches to the NMEA backup F
40. ed pointing positions This rapid switching allows a Check Switch test to pass on its first attempt The receiver assumes it is connected to a stationary home antenna with multiple LNBs so it expects all satellites to be available at once Important While in Check Switch mode the antenna must remain motionless Since the antenna is not tracking the satellite in this mode any movement will throw off the relative pointing positions Keep the Check Switch mode set to Off default setting for normal operation Check Switch mode should only be set to On when you need to run a Check Switch test on a receiver You can change the current Check Switch mode setting at the web interface go to Settings gt General Settings Activating Your Receiver s Before you can watch television the receiver s must be activated for your satellite TV service Refer to the receiver owner s manual or packaging for details TracVision TV5 User s Guide Receiver Settings To activate DIRECTV U S or DISH Network receivers call the following To activate Call DIRECTV U S DISH Network 1 866 551 8004 1 800 970 9829 im TracVision TV5 User s Guide 6 Satellite Settings This section explains how to select edit and add satellites and satellite groups Contents Selecting a Single Satellite 53 Creating a New Satellite
41. elevation gyro needs to be replaced Contact KVH The antenna s main board has lost accelerometer calibration data A technician should calibrate the antenna s accelerometer TracVision TV5 User s Guide Troubleshooting System Logs Two system logs are available on the Support page of the web interface to capture historical system data e Operational Log see Operational Log on page 96 e Event Log see Event Log on page 97 zi Lm e TracVision TV5 User s Guide Troubleshooting Operational Log The Operational Log when initiated records all messages that the antenna system generates within a period of several minutes To start a new log or view the current log select Operational Log on the Support page of the web interface Then select the desired option e View Current Log This option simply opens the current Operational Log You can save this log as a text file filename IPACU serial log and send it to a technician or KVH Technical Support e Start New Log This option deletes the current Operational Log and begins recording a new one e Restart System amp Start New Log This option deletes the current Operational Log restarts the antenna and begins recording a new Operational Log This log will include the system s startup messages which include the results of various self test routines When you start a new log the progress bar increments until the log file reach
42. es the maximum allowed file size 100 KB This normally captures about 20 minutes of data Figure 8 5 Operational Log Options Operational Log When initiated the Operational Log records all messages generated by the antenna system Current log status 0 0 View Current Log Choose this option to view the current Operational Log Start New Log Choose this option to delete the current Operational Log and begin recording a new one Restart System and Start New Log Choose this option to delete the current Operational Log restart the antenna and begin recording a new Operational Log that includes startup self test results This information is very useful for diagnostics Event Log TracVision TV5 User s Guide Troubleshooting The Event Log keeps a historical record of all major system events including any error messages the antenna system generates On the Support page of the web interface select Event Log You can then save the log file filename majorError log to your computer and e mail it to KVH Technical Support Figure 8 6 Event Log Event Log The Event Log keeps a historical record of all major system events including any error messages generated by the system Date Tme Message Aug 5 2014 15 22 15 ELEVATION MOTOR ASSEMBLY POWER FAILURE ALARM 207 Email Log Save Log NUN Jn TracVision TV5 User s Guide Troubleshooting System Information You can find the serial
43. f the LNB installed in the antenna SR TracVision TV5 User s Guide Switching Satellites 7 Switching Satellites This section explains how to switch between multiple satellites installed in the antenna Contents Automatic Satellite Switching for Linear DISH Network or Bell TV 65 Automatic Satellite Switching for DIRECTV sss 69 Selecting Automatic Switching Mode sess 76 Selecting the Master Receiver esee nennen 77 Manual Satellite Switching scs 78 Tri Americas Satellite Switching eere 79 TracVision TV5 User s Guide Switching Satellites Automatic Satellite Switching for Linear DISH Network or Bell TV In Automatic satellite switching mode the TV Hub can accept DiSEqC satellite change commands from linear DISH Network or Bell TV receivers that are either e Connected directly to the TV Hub s Receiver port e Equipped with an IP AutoSwitch IP AutoSwitches send DiSEqC commands via your onboard local area network LAN See Network Settings on page 15 for network setup details NOTE An IP AutoSwitch is not required for a receiver connected directly to the TV Hub because the TV Hub has a built in IP AutoSwitch Figure 7 1 IP AutoSwitch Connections RF Input
44. following documents are provided with your TracVision system Document Description Installation Guide Complete installation instructions Quick Start Guide Handy quick reference guide with basic operating instructions Installation Checklist Form that the installer must return to validate the quality of the installation Mounting Templates Templates that the installer uses to lay out the mounting holes for the antenna and the TV Hub Warranty Statement Warranty terms and conditions Kitpack Contents List List of every part supplied in the kit i TracVision TV5 User s Guide Introduction Important Safety Information For your own safety and for the safety of your passengers and or crew be sure to read the following important notices WARNING Risk of Electric Shock To avoid electric shock do not open the TV Hub s chassis enclosure There are no user serviceable parts inside A WARNING Risk of Electric Shock If any component of the TracVision system becomes damaged or no longer functions normally disconnect it from power secure it from unintended operation and contact KVH Technical Support see Technical Support on page 100 All repairs or modifications must be performed by a trained KVH certified technician WARNING Risk of Explosion Do not operate the TV Hub or any other electrical device in an environment where flammable gases vapo
45. ftware update file you selected is not valid for your antenna model Try a new update file 128 The software update failed Retry updating the software If it fails again check the RF1 cable between the antenna and the TV Hub 129 One of the TV Hub s power supplies is out of range Contact KVH 130 The TV Hub DC input voltage is out of range should be 10 30 VDC Check the power source that is supplying DC power to the TV Hub 131 The TV Hub detects no DC current feed to the antenna following a period of normal operation Check the RF1 cable between the antenna and the TV Hub 200 The antenna is not receiving adequate DC power from the TV Hub Check the RF1 cable between the antenna and the TV Hub 202 The antenna s main board has lost communications with the skew motor Contact KVH 203 The antenna s main board has lost communications with the azimuth and elevation motors Contact KVH 204 The antenna s main board has lost communications Contact KVH 205 The antenna s azimuth motor has a power failure Contact KVH TracVision TV5 User s Guide Troubleshooting Error Description 206 The antenna s azimuth motor or limit switch failed Contact KVH 207 The antenna s elevation motor has a power failure Contact KVH 208 The antenna s elevation motor or limit switch failed Contact KVH 217 The antenna s skew motor has a power failure Contact KVH
46. g but not limited to the implied warranties of merchantability and fitness for a particular purpose TracVision TV5 User s Guide Table of Contents Introduction Documentation Overview eeeeeeneeennnnnnnnnnnnnnnns 3 Important Safety Information esses 4 System TTA NM 5 Getting Started Receiving Satellite TV Signals esses 11 Avoiding Blockage eeseeeeeeeeeeneennenne nnne 12 Turning On the System eese 13 Accessing the Web Interface sese 14 Network Settings Connecting the TV Hub to Your Onboard Network 17 TV Hub Ethernet Settings sess 19 Connecting to the TV Hub Using its Built in Wi Fi 20 TV Hub Wireless Settings eee 21 Connecting Directly to the TV Hub Ethernet Port 22 Resetting Network Settings to Factory Defaults 23 Antenna Settings Adjusting the LNB Skew Angle Linear Only 27 Understanding Skew eser 29 Using the Optional NMEA Input eese 30 Advanced 32 Sleep MOUD
47. gt None Receiver Setup Ku_HOTBIRD 6 7A 8 LNB Type LNB Power 22KHz Toneburst 09750 10600 13 18V Auto None DiSEqC1 0 lt LNB1 D DiSEqC1 1 Motor None None Ku_ASTRA 1H 1KR 1L 1M LNB Type LNB Power 22KHz Toneburst DiSEqC1 0 DiSEqC1 1 Motor Ku_Eutelsat 7E LNB Type LNB Power 22KHz Toneburst 09750 10600 13 18V Auto None lt LNB2 None None 09750 10600 13 18V Auto None DiSEqC1 0 lt LNB4 gt DiSEqC1 1 Motor None None i TracVision TV5 User s Guide Receiver Settings Configuring DIRECTV Receivers for Automatic Switching To establish communications between the TracVision system and each SWM compatible DIRECTV receiver for automatic satellite switching you need to set each receiver to a static IP address and enter that address along with the receiver s location in the TV Hub s web interface For details on connecting DIRECTV receivers to the TracVision system for automatic switching see Automatic Satellite Switching for DIRECTV on page 69 Static IP Address Range WITHOUT an Onboard Network If the DECA Broadband Kit or the Genie DVR is connected directly to the TV Hub s Ethernet port no router is installed set each receiver s IP address to any address ranging from 192 168 x 2 to 192 168 x 149 where x 1 lt the last 2 digits in the TV Hub s serial number For example if the serial number of the TV Hub is 140901484 you might
48. icators on page 87 Figure 2 4 Status Lights TV Hub Antenna Power TRAGVIRIGON TracVision TV5 User s Guide Getting Started Accessing the Web Interface The TV Hub s web interface allows you to check system status switch satellites and master receiver update software and the satellite library and configure all aspects of the system To access the web interface using any Wi Fi enabled mobile device such as a smartphone tablet or laptop follow these steps 1 Select the TVHub TV Hub serial number network from your device s Wi Fi settings to connect to the TV Hub 2 Start your web browser and enter http tvhub kvh As long as the TV Hub is turned on and functioning properly the Home page will appear in your browser If the web interface does not appear try entering http 172 16 0 1 which is the default IP address of the TV Hub For details on the information provided on the home page see Status Information on the Home Page on page 85 Figure 2 5 Wireless Connection to TV Hub Web Interface NOTE If the TV Hub is connected to an onboard network you may also access the web interface over the network by entering the TV Hub s IP address in your browser You can find the IP address on the Settings page of the web interface See l V Hub Ethernet Settings page 19 TracVision TV5 User s Guide Network Settings 3 Network Settings This section explains the various ways y
49. ide Maintenance Preventive Maintenance The following tasks should be performed periodically to help maintain peak performance e Vacuum the vents on the TV Hub Air needs to flow through these vents to cool the electronic components and prevent overheating Figure 9 1 Vents on TV Hub Clean the outside of the antenna with fresh water to remove grime Dirt buildup can affect reception of satellite signals You may use mild detergent but avoid abrasive cleansers and high pressure water e Inspect the cable connections at the TV Hub for any wear and tear Repair any damaged cables e Ensure the system is running the latest software version See Updating the Software on page 106 for details Also make sure the TV Hub s satellite library is up to date See Updating the Satellite Library on page 104 for details 103 Lr 104 TracVision TV5 User s Guide Updating the Satellite Library Service providers occasionally change the tracking parameters of their satellites necessitating an update to the data in the TracVision satellite library You can update your system s satellite library to the latest version at any time by downloading the file from KVH s Update server and uploading it to the TV Hub When you update the library the new version simply overwrites the previously installed version Important With the exception of user defined satellites updating the satellite library overwrites any changes y
50. igure 4 4 TV Hub NMEA Connections TV Hub A shown CAN Network Backbone NMEA 2000 Talker NMEA 0183 Talker NOTE TV Hubs built after August 2014 are equipped with the NMEA 2000 connector TracVision TV5 User s Guide Antenna Settings To configure the system to use data from a connected NMEA device follow these steps 1 To usea NMEA 0183 device configure it to transmit one or more of the following messages at 4800 baud xxx Message Description HDG Heading Deviation and Variation HDM Heading Magnetic HDT Heading True OSD Own Ship Data THS True Heading and Status VHW Water Speed and Heading RMC GNSS Position Data To use a NMEA 2000 device configure it to transmit one or more of the following messages via the CAN network PGN Description 127250 Vessel Heading 129029 GNSS Position Data 2 Select the NMEA source at the TracVision Setup Wizard You can launch the Setup Wizard from the web interface go to Settings gt General Settings im NE Sleep Mode TracVision TV5 User s Guide Antenna Settings Advanced Settings The following advanced settings enhance the performance of the TracVision antenna system e Sleep Mode see Sleep Mode on page 32 e Band Polarization Control see Band Polarization Control on page 32 e Sidelobe Mode see Sidelobe Mode on page 33 Although the factory default settings work well
51. ite and a DIRECTV Latin America satellite you need to manually switch using the web interface see Manual Satellite Switching on page 78 aL TracVision TV5 User s Guide Troubleshooting 8 Troubleshooting This section identifies some basic problems along with their possible causes and solutions It also explains what the status lights and error messages indicate how to view the system logs and information and how to get technical support Contents Basic iiir 83 Status Information on the Home 85 TV Hub Status Indicators esee 87 AutoSwitch Status Indicator eeennne 90 Error Messages Getae tactus ccn 91 SV SION LOS irn 95 System Information 98 Technical SUpport 100 TracVision TV5 User s Guide Troubleshooting Basic Checks If you are experiencing a problem receiving satellite TV with your TracVision system first check the following Check the System Status Information Check the status indicators in the upper left corner of the Home page of the web interface or check the three lights on the front of the TV Hub itself All three should be lit solid green See TV Hub Sta
52. lace Then save your changes Figure 6 5 Editing a Satellite Group Edit Satellite Group Satellite Group Name My Group EchoStar 11 110W Slot B EchoStar 3 61W Slot G Slot D LE Satellite Settings TracVision TV5 User s Guide Changing Satellite Tracking Parameters JN A satellite TV service provider may change a transponder frequency or other satellite parameters at any time without warning Since the antenna uses these parameters to identify and track the satellite the TV Hub allows you to change the tracking parameters of any satellite in its library NOTE regularly updates the satellite library for service provider changes You can download the latest update from the TV Hub web interface See Updating the Satellite Library on page 104 for details Your local KVH dealer or distributor will be informed whenever an update is required NOTE You can find satellite information on the web at www lyngsat com not affiliated with KVH To manually edit the tracking parameters of a satellite follow these steps 1 On the Satellites page of the web interface click the i information icon next to the affected satellite 2 Make the necessary changes to the tracking parameters Then save your changes Be sure to set the parameters for each polarization band Linear satellites use four combinations of polarization band Horizontal Low Horizontal High Vertical
53. link with your SWM compatible receivers as explained in the following topics e DIRECTV Coax Network Connections on page 70 e Additional Equipment for Old DIRECTV Receivers on page 72 Setting Up a DIRECTV Receiver for Automatic Switching on page 73 NOTE The 119W satellite only carries local channels for certain regions of the country You can find a list of these regions in the Setup Wizard If your locals are carried on DIRECTV s main 101W satellite you do not need to switch satellites LES TracVision TV5 User s Guide Switching Satellites DIRECTV Coax Network Connections DIRECTV recently adopted coax networking technology by which both satellite TV signals and network communications data are carried by the coax cables This simplifies installation since Ethernet cables don t need to be run to all of the receivers Non Genie Configurations If a Genie DVR HR44 or HR34 is not present on your DIRECTV SWM network you need to install a DECA with power supply and DC to RF adapter collectively referred to as a DECA Broadband Kit KVH part no 19 0860 and formerly called a Cinema Connection Kit When connected to the SWM splitter and the TV Hub s Ethernet port either directly or via an onboard router the DECA relays messages between the DIRECTV coax network and the Ethernet network Figure 7 3 Non Genie Configuration Supports up to 8 tuners 7 Each SWM receiver 1 tuner Each SWM D
54. lite you want to track is missing you can add it to the list See Creating a New Satellite on page 54 for details Figure 6 1 Single Satellite Mode Satellites SEARCHING Installec Orbital Slot Region AM1 Europe Wide beam Europe Satellite Mode Amos 2 Africa Astra 1 Europe Asia Astra 2 North Europe Australia Astra 2 South Europe Central South America Astra 3A Europe Europe AtlanticBird 3 Europe North America Badr 3 4 Europe All SM NR koh Eutel Sesat Europe TracVision TV5 User s Guide Satellite Settings 60 Creating New Satellite If the satellite you wish to track is not included in the satellite library you can add a new custom User satellite To create a new satellite follow these steps 1 On the Satellites page of the web interface click the i information icon next to any of the User satellites 2 Fillin all of the tracking parameters with the correct information for your desired satellite See Changing Satellite Tracking Parameters on page 60 NOTE You can only create a satellite that is compatible with the LNB that is currently installed in the antenna 3 Choose a friendly name for your new satellite so that you can easily identify it later Then save your changes 4 To install your new satellite in the antenna for tracking follow the steps in Selecting a Single Satellite on page 53 Figure 6 2 User
55. n Flashing TV Hub is initializing Orange Flashing TV Hub is operational but a minor error exists that you might be able to fix Red TV Hub is not operational a major error exists contact KVH Technical Support Red Flashing TV Hub is not operational a major error exists Antenna Light that you might be able to fix The table below explains what the Antenna light indicates State Description Off No power input to the antenna Green Antenna is tracking a satellite Green flashing Antenna is initializing or searching for a satellite Orange Antenna has been halted by a technician Orange flashing Antenna is operational but a minor error exists that you might be able to fix Red Antenna is not operational a major error exists contact KVH Technical Support Red Flashing Antenna is not operational a major error exists that you might be able to fix TracVision TV5 User s Guide Troubleshooting Power Light The table below explains what the Power light indicates State Description Off TV Hub is powered off or there is no power input Green Good input power Red Flashing Input power is unacceptable a major error exists that you might be able to fix im m qe TracVision TV5 User s Guide Troubleshooting IP AutoSwitch Status Indicator A status light on the IP AutoSwitch indicates the current status of the IP AutoSwitch
56. nly If your antenna is not equipped with automatic skew you need to manually set the antenna s LNB to the correct skew angle for the selected satellite and your current location Refer to Adjusting the LNB Skew Angle Linear Only on page 27 for details Restart the System Try restarting the system at the web interface see Restarting the System on page 109 If you cannot access the web interface turn off the TV Hub at the rear panel power switch then turn it back on TracVision TV5 User s Guide Troubleshooting Status Information on the Home Page The Home page of the web interface provides basic system status information as described below Figure 8 1 Home Page Manual TRACVISION ead Description Three status indicators match the physical status lights on the TV Hub see TV Hub Status Indicators on page 87 Current satellite switching mode Automatic or Manual Currently selected satellite satellite signal strength and general status of the antenna Tracking Searching Cable Unwrap Initializing Boot Idle Error Currently selected master receiver only shown in Automatic satellite switching mode Antenna model Hm Troubleshooting 288 TracVision TV5 User s Guide Item Description F Latitude longitude of your current location based on GPS input or manual entry G List of satellites c
57. on TV5 User s Guide Receiver Settings 14 At the Setup Details screen select Continue 15 Allow the receiver to run two additional tests of its landline connections 16 At this point you may activate the receiver Call the number provided in Activating Your Receiver s on page 49 Once the receiver is activated the process is complete 17 Repeat this procedure for any additional receivers making sure you connect each receiver directly to the TV Hub as directed in step 2 When you are done reconnect all system components as necessary for your chosen configuration 18 When you are done running Check Switch tests proceed to the next page of the Setup Wizard Do not close your web browser window to exit Important If you accidentally close your web browser window instead of proceeding to the next page of the Setup Wizard be sure to set the Check Switch mode to Off at the General Settings page of the web interface See Check Switch Mode on page 48 for details zi e Lr Ln TracVision TV5 User s Guide Receiver Settings Check Switch Mode When the Setup Wizard prompts you to run a Check Switch test for a DISH Network or Bell TV configuration the antenna automatically enables Check Switch mode In this mode the antenna stops actively tracking and stores the relative pointing position to each installed satellite Satellite switching is nearly instantaneous the antenna just shifts to the stor
58. ou can connect to the TV Hub to access the web interface It also explains how to connect the TV Hub to an onboard network Contents Connecting the TV Hub to Your Onboard Network 17 TV Hub Ethernet Settings eeeeeee nnne nenne 19 Connecting to the TV Hub Using its Built in Wi Fi 20 TV Hub Wireless Settings cerea 21 Connecting Directly to the TV Hub Ethernet Port 22 Resetting Network Settings to Factory Defaults 23 TracVision TV5 User s Guide Network Settings Connecting the TV Hub to Your Onboard Network You can connect the TV Hub to an onboard local area network LAN A network connection is necessary if either of the following conditions apply You have one or more IP AutoSwitches installed to enable automatic satellite switching Linear DISH Network Bell TV only You want to have the ability to access the TV Hub s web interface using any device connected to your onboard network By default the TV Hub s Ethernet port is configured as a DHCP client which means your network s router will automatically assign it an IP address Simply connect the TV Hub s Ethernet port to your onboard network then turn on the TV Hub NOTE Use a straight through 100 Mbps fast Etherne
59. ou can launch the Setup Wizard from the web interface go to Settings gt General Settings NOTE In some cases a DISH Network receiver might automatically switch from a high definition HD channel to its standard definition SD equivalent To prevent this from happening always tune to the HD only channels at the upper range of the channel list above 1000 or set up the receiver to block the SD channels from the Main Menu select Locks 5 gt Channel Locks 2 zi Ln J di TracVision TV5 User s Guide Switching Satellites Setting Up an IP AutoSwitch Whenever you install a new IP AutoSwitch you need to add it to the Autoswitch page of the web interface Enter the IP AutoSwitch s serial number and assign it a friendly name e g Salon You can find the serial number on the bottom of the IP AutoSwitch Figure 7 2 Adding an IP AutoSwitch to the Autoswitch Page fered Shp 140701234 TracVision TV5 User s Guide Switching Satellites Automatic Satellite Switching for DIRECTV In Automatic satellite switching mode the TV Hub can accept commands from the master SWM compatible DIRECTV receiver to automatically switch between the 101W and 119W satellites To learn more about SWM technology see Understanding DIRECTV SWM Technology on page 75 The TV Hub communicates with the master receiver via the TV Hub s Ethernet port link to your DIRECTV coax network Set up this communication
60. ou have made to the satellites tracking parameters All parameters for preset satellites revert to their factory default settings Use one of the following methods to update the satellite library Using an Onboard Network with Internet Access If the TV Hub is connected to an onboard network that has an Internet connection you can use that connection to download the library file Follow these steps 1 Connect your computer to the same network as the TV Hub 2 Atthe Updates page of the web interface select the satellite library Then select Download Update This will download the latest version of the library file onto your computer 3 Select Install Update Then navigate to and select the library file it has a xml extension saved on your computer It will only take a few seconds for the update to complete Using a Smartphone or Tablet If you have an Apple iOS or Google Android smartphone or tablet and your device has an Internet connection you can use the TracVision TV RV App to download the latest library file and upload it to the system You can download the App for free from the Apple iTunes App Store or Google Play Store Using a Computer with Internet Access If your computer has an Internet connection you can use that connection to download the library file Follow these steps TracVision TV5 User s Guide Maintenance 1 Download the latest version of the library file onto your computer from the
61. rs or dusts are present In addition do not use the TV Hub in an environment with a temperature outside its 5 F to 131 F 15 C to 55 C operating range WARNING Risk of Electric Shock Failure to ground the TracVision system properly may cause an unsafe floating ground condition risking potentially lethal electric shock Refer to the Installation Guide for details on the proper grounding of the equipment TracVision TV5 User s Guide Introduction System Overview Your TracVision system is a state of the art actively stabilized antenna system that delivers live satellite TV to your mobile audio video entertainment system A basic system is illustrated below Refer to the Installation Guide for detailed wiring diagrams Figure 1 1 Basic TracVision System Diagram Ku band Additional equipment may be required depending on configuration TracVision TV5 User s Guide Introduction The TracVision system includes the following components Antenna Housed within a protective radome the antenna quickly acquires and tracks the desired satellite to deliver a crystal clear television picture even while you re on the move Its built in DVB S2 technology ensures compatibility with all modern Ku band television satellites and its exclusive RingFire technology provides stronger signals wider coverage and better reception Figure 1 2 Antenna uUtE 72 3 T
62. rt North South America Australasia Phone 1 401 847 3327 E mail support kvh com Europe Middle East Africa Asia Pacific Phone 45 45 160 180 E mail support emea kvh com Please have your system serial numbers and software versions handy before you call see System Information on page 98 Remote Diagnostics If your TV Hub is connected to the Internet via an onboard network KVH Technical Support might be able to troubleshoot your system remotely over the Internet Important KVH Technical Support will guide you through the process of enabling remote diagnostics on the TV Hub Enable this connection only when requested by KVH Technical Support Figure 8 9 Remote Access Internet Diagnostic Data TRAOV aloON TracVision System KVH Technical Support TracVision TV5 User s Guide Maintenance 9 Maintenance This section explains how to perform preventive maintenance to keep the system in tip top shape It also explains how to update the software and satellite library and restart system components Contents Preventive Mainteriall66 103 Updating the Satellite Library 104 Updating the Software 4 1 eereeeee eene nre n ennemis 106 CONTEC TIVE 108 Restarting 109 101 TracVision TV5 User s Gu
63. t Install Update Navigate to and select the update file it has a kvh extension saved on your computer 4 Wait for the update to complete It may take up to 45 minutes NOTE The TV Hub s status lights will alternate orange while the update is in progress Figure 9 3 Antenna Software Update TV5 shown t TV5 Update Latest Software Available Software Version 0508110 available to download On Device My TV5 Antenna Software Software Version 1 00 installed 107 TracVision TV5 User s Guide Maintenance Corrective Maintenance If a system component fails it will need to be replaced by a KVH certified technician Instructions are provided with the replacement part Important Field replaceable units should only be replaced by a trained KVH certified technician To find a technician near you visit www kvh com wheretogetservice or contact Technical Support see Technical Support on page 100 108 TracVision TV5 User s Guide Maintenance Restarting the System If you experience a problem with the system you may need to restart the hardware You can restart the following system components at the web interface go to Support Restart System Restart Antenna Restarts the TracVision antenna Choose this option whenever the antenna is unable to find the satellite Restart All Restarts both the TV Hub and the antenna Choose this option if the problem cannot be isolated to the
64. t UTP CAT cable or better with RJ45 connectors Figure 3 1 TV Hub Wired Network Connection TV Hub A shown NEA Once the TV Hub is connected to your onboard network you can access its web interface by entering the TV Hub s dynamically assigned IP address in the web browser of any device connected to the network You can find the TV Hub s IP address on the web interface select Settings gt Network Settings Network Settings TracVision TV5 User s Guide If Bonjour is installed on your device you can use it to find the TV Hub on the onboard network without knowing the IP address Just search for its host name TVHub TV Hub serial number For more information about Bonjour visit www apple com support bonjour NOTE In Dynamic DHCP mode the TV Hub could get assigned a different IP address whenever it is turned on If you prefer you can assign a static IP address to the TV Hub that never changes even after a reboot See TV Hub Ethernet Settings on page 19 for details Connecting the TV Hub to Your Onboard Network Using its Built in Wi Fi Although not recommended you can modify the TV Hub s wireless settings to connect to your onboard network using its Wi Fi antenna rather than using an Ethernet cable However once you change the TV Hub s wireless settings from Access Point mode to Infrastructure mode you will lose the ability to connect directly to the TV Hub using your mobile device you will
65. to consider the skew angle for each satellite if the antenna is not equipped with automatic skew In general if the satellites are greater than 10 apart in longitude you will not be able to set the LNB at a skew angle that works for all of them You might need to adjust the skew whenever you switch satellites 4 Choose a friendly name for your group so that you can easily identify it later Then save your changes 5 Toinstall the new satellite group in the antenna for tracking follow the steps in Selecting a Satellite Group on page 55 NOTE If you assign your new group the same name as an existing user defined group the new group will overwrite the older one You cannot use any of the names that are reserved for preset groups LE Satellite Settings 20 TracVision TV5 User s Guide Figure 6 4 Creating a New Satellite Group Edit Satellite Group Satellite Group Name My Group t A EchoStar 11 110W Slot B EchoStar 3 61W TracVision TV5 User s Guide Satellite Settings Changing Satellites in a Group While you cannot alter the satellites in a preset group you can change the satellites that are included in any user defined group Follow these steps to edit a user defined group 1 On the Satellites page of the web interface set Satellite Mode to Group 2 Select the group you want to modify then select Edit Group 3 Change any of the four satellites you want to rep
66. tus Indicators on page 87 for details Also look for an error message on the Home page see Error Messages on page 91 Check for Satellite Signal Blockage If the antenna is continuously searching for the satellite check the area around the antenna for blockage The antenna needs an unobstructed view of the sky to receive satellite signals See Avoiding Blockage on page 12 for details Excessive dirt on the radome and severe weather can also affect reception If there is no blockage you might be located outside the coverage area of the selected satellite Visit www kvh com footprint for details NOTE The Home page of the web interface indicates the direction in which the antenna is pointing Make Sure Your Receivers Are Set Up Properly Your satellite TV receivers might need to be configured for the desired satellite s and or operating mode Refer to Receiver Settings on page 35 for details Check Power and Cables Make sure power is applied to all system components Also make sure all cables are connected tightly Refer to the Installation Guide for wiring details Make Sure the Software and Satellite Library Are Up to Date To update the system to the latest software version refer to Updating the Software on page 106 To update the satellite library refer to Updating the Satellite Library on page 104 PN ju TracVision TV5 User s Guide Troubleshooting Adjust the LNB Skew Angle Linear Systems O
67. urity mode and assign a unique password to prevent unauthorized access If you keep the default settings you re allowing anyone to access the TV Hub with their mobile device Important If you select Infrastructure IF mode to connect the TV Hub to your onboard network you will no longer be able to access the TV Hub s web interface directly you will have to go through the network Therefore KVH strongly recommends that you keep the TV Hub set to Access Point AP wireless mode Figure 3 4 Wireless Settings with Security Applied Wireless Settings Wireless Mode AP Access Point SSID TVHub 140311659 IP Address 1721601 Subnet 255 255 255 0 Gateway 17216 01 Broadcast 1721601 Security Mode WPA Password 240300659 HL TracVision TV5 User s Guide Network Settings Connecting Directly to the TV Hub Ethernet Port You can connect a computer directly to the Ethernet port on the back of the TV Hub This option allows you to access the TV Hub web interface if you do not have a Wi Fi enabled device and you do not wish to connect the TV Hub to an onboard network NOTE Use a straight through 100 Mbps fast Ethernet UTP CAT cable or better with RJ45 connectors Once you have connected your computer enter http 169 254 253 1 into your web browser to access the TV Hub s web interface Figure 3 5 TV Hub Direct Wired Connection TV Hub A shown 169 254 253 1 TracVision T
68. urrently installed in the antenna Your current true heading requires NMEA input I Direction to the satellite in relation to the bow of the vessel a green line between the antenna and the satellite indicates the antenna is tracking the satellite TracVision TV5 User s Guide Troubleshooting TV Hub Status Indicators Status lights on the Home page of the web interface and on the front of the TV Hub itself indicate the current status of the system and can help you identify problems quickly Figure 8 2 TV Hub Status Lights TV Hub Antenna Power Manual Automatic P _____ 3 L TRACVIBION During normal operation all three lights should be lit green The following tables explain what the different light conditions indicate If an error condition exists view the error message on the Home page of the web interface see Error Messages on page 91 Important All three status lights will alternate orange whenever a software update is in progress Updates might take up to 40 minutes Do not turn off the system during this time NOTE During startup each status light will illuminate orange for a few seconds RUN Lr Troubleshooting pe 38 TracVision TV5 User s Guide TV Hub Light The table below explains what the TV Hub light indicates State Description Off TV Hub is powered off or there is no power input Green TV Hub is operating normally Gree
69. w these steps NOTE A video tutorial of this procedure is available in KVH s TracVision Tutorials playlist on YouTube Internet access required 1 Make sure the vessel is docked in calm water in a blockage free area The antenna must have an unobstructed view of the sky Important The antenna must remain motionless throughout this procedure 2 Connectthe receiver directly to the Receiver port on the back of the TV Hub You must run the Check Switch test on each receiver one at a time while it is connected directly to the TV Hub via a single RF coax cable 3 Turn on the TracVision system and connect to the web interface see Accessing the Web Interface on page 14 Proceed through the steps of the Setup Wizard until it prompts you to run the Check Switch test If the Setup Wizard does not display automatically you can launch the Setup Wizard from the web interface go to Settings General Settings 4 Connecta TV to the receiver so you can view the receiver s onscreen menu NOTE The setup process may differ depending on service provider and receiver model Refer to your receiver owner s manual for details 5 Atthe Program Remote to Receiver screen press SAT then RECORD on the receiver s remote to begin the setup process Important If the Program Remote to Receiver screen does not appear or the screen shows Acquiring Signal instead go directly to the Point Dish screen by pressing MENU 6 1 1 on

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