MTNL Mumbai pdf MTNL SELFCARE ANDROID APPS
Contents
1. Application Date 10 digit mtnl customer account no Figure 3 Registration Snapshots Mahanagar Telephone Nigam Ltd Mumbai Page7 MTNL Selfcare Mobile Application Android Leased Circuit Booking It opens the registration form for leased circuit connection Customers can register for this enterprise solution of MTNL by providing the details in the requested format They receive confirmation after successful completion of registration ul G 3 01PM Self Care Self Care EH Leased Line Booking A Leased Line Booking amp CUSTOMER INFORMATION Thank You for your interest shown in our enterprise solutions Please Category confirm your Leased Line Booking me and we will contact you shortly through phone or e mail provided Name by you uday savla ini Designation Contact Number 22369685 Figure 4 Leased Circuit Snapshots Ebill Registration It opens the Sign In form for e bill registration E bill Registration helps customer to register Email ID once in MTNL database and customer can then receive Landline Bill by Email every month Customer can register up to two email ids and also can change and update the email ids required ull g 12 08 PM Self Care Ebill Registration A MTNL Telephone No 8 digit mtni telephone number Customer Account No 10 digit mtn customer account no View Detail Figure 5 Ebill Registration Sapshot Mahanagar Telephone Nigam Ltd Mumbai Page2. a complaint for either landline or broadband 5 7 Tracking It includes two sub modules namely Fault tracking and Work Order tracking 5 8 Feedback Contact Us amp About Us User can get the Contact detail of MTNL Authority and About US provide description about the application Feedback links to the feedback form Mahanagar Telephone Nigam Ltd Mumbai Page4 MTNL Selfcare Mobile Application Android MTNL SELFCARE APPS DEMO SCREEN SHOTS i al A g 12 06 PM Self Care Figure 1 Splash Screen Snapshot Home Page Mahanagar Telephone Nigam Ltd Mumbai Page5 MTNL Selfcare Mobile Application Android DF a 11 39AM Self Care E MTNL SELFCARE V gt REGISTRATION LEASED CIRCUIT Q v REGISTER E BILL BOOK COMPLAINT Ea BILL PAYMENT TRACKING te Feedback Contact Us and About Us Feedback module provides an option for the customers of the MTNL to give their valuable feedback about whether the necessary action is taken on time whether you are satisfied with the working portal or not how s the look and feel of the application etc Contact us provides a contact detail of the company in case any customer want to address some opinions face to _ face i al E g 12 39PM i al E 12 39 PM Self Care Self Care MTNLSELFCARE g 1 V MTNL SELFCARE gos Y i Facebook Twitter im Youtube Downloads REGISTRATION LEASED CIRCUIT g Q W REGISTER E B
3. telephone number MTNL Telephone No Get Work Order Status z digit mtn telephone number Figure 8 Tracking Snapshot Mahanagar Telephone Nigam Ltd Mumbai Page11 MTNL Selfcare Mobile Application Android 6 Hardware Requirements e Android OS based Mobile device or Tablet with Following Features Hardware Type Requirement Processor SOO MHz andabove PRAM Min SOMB Internal Memory KOOMB This product can even work on the laptops having android device emulator Mahanagar Telephone Nigam Ltd Mumbai Page12
4. 4 g 1 07 PM self Care Bill Payment pay your landline and broadband bills Duplicate Bill Payment Receipt i duplicate bills gt 3 all E g 12 31 PM Self Care Bill Payment A LANDLINE BILL PAYMENT MTNL Telephone No 8 digit mtn telephone number Customer Account No 10 digit mtn customer account no SELECT Month te all G 12 31 ew Self Care EN Duplicate Bill Payment Receif Customer Account No 10 digit mtn customer account no Password test abc com Figure 7 Bill Payment Snapshots Mahanagar Telephone Nigam Ltd Mumbai Page10 MTNL Selfcare Mobile Application Android Tracking It includes two sub modules namely Fault tracking and Work Order tracking Tracking module includes two sub modules namely Fault Tracking and Work order tracking Fault tracking basically helps the user to get the information about the complaint status 1 e whether their fault has been corrected or not Work Order Tracking help the user to get the tracking report of the new line registered i e G TT AM self Care Fault Tracking gt F track your broadband or landline complaint Work Order Tracking tack your work order progress gt all 12 24 PM i wl 12 09PM Self Care Fault Tracking A Self Care Work Order Tracking A Work Order No Category 10 digit mtn customer account no Landline MTNL Telephone No Broadband 8 digit mtnl
5. 8 MTNL Selfcare Mobile Application Android Complaint Booking On clicking this icon user can book a complaint for either landline or broadband It provides the customers of MTNL with an option to book a complaint regarding faults in Landline and Broadband connection For each complaint related with a particular service user is provided with a docket no which indicates that complaint has been registered The docket no determines the nature of complaint and the necessary action to be taken 2 oll 5 00PM Landline Complaint book your lndine compliant Broadband Complaint book your broadband campleeni i ol 12 30 PM Self Care i gil E g 12 34 PM Self Care Landline Complaint A i 3 Broadband Complaint A MTNL Telephone No MTNL Telephone No 8 digit mtnl telephone number Eda mtnl telephone number View Detail E View Detail Customer Name Customer Name Complaint Status Complaint Status Docket No Mobile No Complaint Type 10 digit phone number Docket No HEL Figure 6 Complaint Booking Snapshots Mahanagar Telephone Nigam Ltd Mumbai Page9 MTNL Selfcare Mobile Application Android Bill Payment Bill payment module includes two sub modules namely online bill payment and duplicates bill payment receipt Bill payment module allows user to pay bill online using MTNL bill payment gateway Users can also view their duplicate bill receipt by signing in i t S 4
6. ILL BOOK COMPLAINT REGISTERE BILL BOOK COMPLAINT Ez TRACKING REGISTRATION LE hamman _ TRACKING EN e p BILL PAYME O About Us Contact Us Feedback BILL PAYMENT Figure 2 Home Page Snapshot Mahanagar Telephone Nigam Ltd Mumbai Page6 MTNL Selfcare Mobile Application Android Registration Page Registration modules include three sub modules namely new user registration new line registration and duplicate registration receipt New line registration enables users to register for MTNL landline and broadband connection In new user registration a MTNL user can register which provides sign up functionality can register for landline connection Duplicate Registration receipt allows user to view duplicate receipt of new line registration 11 39 AM HE E ee Self Care New Line Registration EH New Line Registration register for new landline or broadband E REEE a New User Registration gt for new users registration is required for warious i activities like billpeyment First Name E Duplicate Registration Receipt recister tirst to get a duplicate bill receipt Last Name Father Husband Title First Name i ull 12 07 PM iO al 12 32PM Self Care Self Care Duplicate Registration Receip gt New User Registration f MTNL telephone no 8 digit mtnl telephone number CA no Please enter your TID S0002 TROO1
7. MTNL Selfcare Mobile Application Android MTNL SELFCARE ANDROID APPS ONLY FOR MTNL MUMBAI INTRODUCTION 1 Product Perspective It is designed to work in a wireless environment where the mobile gadgets get connected to the internet providers via GPRS or Wi Fi preferably requires 3G net connectivity from where it is in turn connected to the main Server via web services Web services are the programming interface that manages this system Web Service act as a middleware service which connects the frontend application and backend database through web server and internet cloud of MTNL Content is gathered from android form validated and then submitted to the respective web service The data is then processed at the server and result is retrieved from database and then formulated and displayed on screens of android device 2 Product Function 2 1 Registration Registration modules include three sub modules namely new user registration duplicate registration receipt new line registration which includes landline registration and broadband registration In new user registration a new user gets registered and receives a customer account number after registration In landline registration an existing user can register for broadband connection 2 2 Leased Circuit Booking Leased Circuits are dedicated link which interconnects important nodal centres and sites The Leased Circuits are popular medium which is being utilized Enterprises
8. mptions and Dependencies It is assumed that for the application to work e The users should have the devices with specified hardware and software requirements for the use of application e There must be internet connection available e The user must have a bank account or credit card for making payment via internet 5 User Interface The users will have to use this App using the Android gadget The following screens will be provided 5 1 Home Page This is the first screen of our application It includes icon of egistration leased circuit complaint booking bill payment e bill registration and tracking There is a drop down list which has link to Facebook Twitter and YouTube There is also a menu which includes feedback contact us and about us options On top of the home page screen we have a link for sign in page and at bottom we have link for MTNL Selfcare site Mahanagar Telephone Nigam Ltd Mumbai Page3 MTNL Selfcare Mobile Application Android 5 2 Registration It provides three options in a list view new user registration new line registration and duplicate registration receipt 5 3 Leased Circuit It opens the registration form for leased circuit connection 5 4 E Bill Registration It opens the Sign In form for e bill registration 5 5 Bill payment It provide two options in a list view namely online bill payment and duplicate bill payment receipt 5 6 Complaint booking On clicking this icon user can book
9. their fault has been corrected or not Work Order Tracking help the user to get the tracking report of the new line registered 2 7 Feedback Contact Us and About Us Feedback module provides an option for the customers of the MTNL to give their valuable feedback about whether the necessary action is taken on time whether you are satisfied with the working portal or not how s the look and feel of the application etc Contact us provides a contact detail of the company in case any customer want to address some opinions face to face Mahanagar Telephone Nigam Ltd Mumbai Page2 MTNL Selfcare Mobile Application Android 3 Operating Environment This system is designed to work on android operating system The application requires GPRS 3G net connection or a wireless network in android gadget The users cannot use the application in an offline mode as most of the functions work only in online mode The Intended user of the product can be a user of any age with basic knowledge of using mobile application Such user will find the application useful User can be a person of any age having any educational qualification or experience or expertise He She can use the application for registering for New Line Connection User Registration Making an Online bill payment Booking a complaint regarding faults in Landline and Broadband connection and providing feedbacks Users can even Sign In to manage and Update their profile 4 Assu
10. to connect their data centres operational sites call centres etc to run their business applications A leased circuit may be a speech circuit a data circuit or a telegraph circuit MTNL provides different types for Leased Circuits Mahanagar Telephone Nigam Ltd Mumbai Pagel MTNL Selfcare Mobile Application Android 2 3 Bill Payment Bill payment module includes two sub modules namely online bill payment and duplicates bill payment receipt Bill payment module allows user to pay bill online using MTNL bill payment gateway Users can also view their duplicate bill receipt by signing in 2 4 Complaint Booking It provides the customers of MTNL with an option to book a complaint regarding faults in Landline and Broadband connection For each complaint related with a particular service user 1s provided with a docket no which indicates that complaint has been registered The docket no determines the nature of complaint and the necessary action to be taken 2 5 E bill Registration E bill Registration helps customer to register Email ID once in MTNL database and customer can then receive Landline Bill by Email every month Customer can register up to two email ids and also can change and update the email ids as required 2 6 Tracking Tracking module includes two sub modules namely Fault Tracking and Work order tracking Fault tracking basically helps the user to get the information about the complaint status 1 e whether
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