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Ecommerce Help Manual (1 of 3)

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1. 70 Onder ia dE 71 Order N tmbelts cce eegne noxae Kx me he IER COE UR DOS REENEN NEEN CERRAR NI n Rx MUR 71 IMPOrt EXPOMt rr 72 Order Detalli veteres ops ee e deeler saeua sequ uuu PED Eee UR HUNE ERREUR ME 73 Backend Order Entry and FOE d ele d NK senes elen e rennen Oa e dese unt du conde deele e P ETHER URNA TS 75 JotresteaNew Order oom 75 CHANGING a BO CU eet n 80 Customer MANAGER 81 What 15 2 CUStOmel ceoseia eek ee ta xr pee pru x ERE E EE RENERT ook EE PER ERVEREE E SEE E ERR EYE Ce SER EE ER des 81 Managing your Customers ixeceexevse ees Segel 81 dipcAWc i se 82 Editing Customer information cesses v rens co ee shaman sevice ante ex x ere nexa AR ew ka eee xxr Orosio eh eds 82 ag e EEO 85 To Create a Price level socero eerta ee ka Eck porch EE RE IRE SERERE CARE ERA EE SITE EE NEE 85 To add customers to a price level NEEN 85 To specify product pricing for price levels ENEE 87 Mailing Lists Premium Only errore error SEENEN hn ENER Nd seminar saint d EEN ENEE ka a bee sa mere ete 89 SD f eu 90 What are Order Statuses i i
2. 121 Basic Product InforrnatiOri 2o eee eer ere aee nb e n a Re Py C Pre E ted bee v RC ERR qe re S ERR eER 123 rp ee O OM 123 dae rm 124 Product Placement amp Displays gedet xac a oou ERE See Oc E ie RESORNA KE nn E avons 124 Product TADS TT ean NASAEK 126 Remote Addito Ee eege EE ee De 127 ProsEcomrmierce Tabs eap ese kn eene ad Ree deed Seege Re e gn Ie E EE EE EE e en enin carpe e 127 dis enne 127 LOW Inventory Alerts iore crore retro ra nime sumere von PERF EE ERC PUES sistema E EENS ENEE SEN EE 129 T setup a LOW Inventory Alert eoor reprint rr serari asrnane SEN EYE me EFT S ENNE NEES YA a rw ee 129 Gift Certificate Product eere errem rek dese ege spa n I xa KEEN somes BENENNEN ENA ESERE EEO EES 131 To create ani eGift Certificate eerie eere Error SEENEN e RRE EE NE SERRE FERE E EX Ve ERR Ree NE EEE 134 eProducts Premium Only eee ene rr nna uma rE E EESE ERR Y eR DR NENNEN NEEN DR e NES NENNEN 135 Setting up your eProdtlct geesde SEN EE EES 135 Accessirig your CRFOCUCES geed aao EN QE E NEN SEENEN Ee 137 Products le E 138 creating Variations serris uras irrin MH 138 To Create a Variation Groups ease geed irist rel En o tes bose gd ES PE UR CP ETIES nase PETI ned 138 Managing your Variation Inventory 2 e sek cosas eret rrr rrr
3. Admin Notes Enter the Payment Information for your Order The Payment Information section of the order contains all the specific information your customer uses to buy your product Specify the payment method for your order and enter the required information When you are finished click Save Payment Information Payment Information Select your payment method Additional P aym ent Information Pay by Credit Card Card Type visa v Card Number 1234123412341234 First Name John Q Last Name customer Expiration Date 01 2010 v denotes required field Save Concel Order History The Order History shows a log of all the changes made to a particular order who made those changes and when the changes were made You cannot edit the Order History Order History 790 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 80 E Commerce Help Manual Order History Date User Action 6 13 08 5 57 AM X NetSol Staff Order Invoice information updated 5 12 08 11 00 AM System Order status changed to Order Received e Once you are satisfied with your order click the Save button Changing a Status You will notice that not all statuses appear in the Order Status list when you click the drop down button That is because each status has a set of business rules assigned to it Only those
4. Activity from Today Top 5 Selling Products from Today view All Reports 0 Products sold There have been no products sold during this timeframe 0 00 Dollars total Mailing List Subscriptions There have been no mailing list subscribers in this time frame Product Feeds view Al Feeds There are no feeds atthis time Top 5 Searches from Today view All Searches There have been no searches during this timeframe Store Status Opened Open Close All Orders You see quickly see the orders in your store that are in the Order Received Payment Received or Declined status or you an click on the Manage Orders link to be taken directly to the Order Manager Shopping Carts The Storefront Overview displays how many shopping carts currently exist in your store but you can also click the Manage Shopping Carts link to go directly to the Shopping Cart Manager Sales Information Important Sales information for your store is prominently displayed for your convenience e Activity from Today You can see the total amount of products sold through the store for the day and the total dollar amount 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 63 e Top 5 Selling Products from Today You can see the most popular products sold in your store or click the View All Reports link to go directly to the Reports Manager e Top 5 Searches from Today You
5. Categories e Deleting a category that has had a sub category moved to it from a previous category can now be done without error Control Panel e The ability to turn the store on and off now only displays to Super Admin users Customers e The Create a Customer link now correctly displays on the customer manager when no previous customers exist 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 49 Discounts Available products list in a quantity discount correctly updates when moved between the Available and Selected columns Discounts applied to multiple individual products now correctly display on the Advanced tab of all selected products The correct quantity discount table for a variation product is now displayed when the product is accessed from a quickorder File Manager Deleting a file which is in use i e a product feed file while the feed is being generated will display a more friendly error message Forms e A new CAPTCHA feature has been added to the Email a Friend and Custom Forms on the store front e Forms Forms that included an email address single checkbox no longer return to the storeowner incorrectly displaying all customer answers on one line after the email question Import Export e XML order export now correctly exports orders placed on the To date For example if you select a date range of 10 01
6. EAS 223 Retrieving your Google Analytics Tracking Code ee ENKEN ENN AE NN EE EE ENEE ENEE 224 To Retrieve your Google Analytics Code gn cosissseeds opes eet ke torre ae ga or oh UE Ra Ev ee ek n rege dun 224 TAX Manager sivas 227 Shipping amp Handling Combined ere rro tror rere DENKEN seine EEN KEEN ENNER NENNEN 227 Selecting your Tax collection ALAS cise reo reser rro HENN dE teo bare bre FAR E U EEE E E RENE Ee EES 227 International TaXes sse eee Eege exe epu NA RET EBEN E AER ES EA VER KE e Geet ne teks eK EVE E sense e Des 227 To Select a State County Or City i eg eene nt ek rre REENEN REN ENEE ENNER AEN EN Ed ee ERR e 228 Displaying Tax informatiOn ee ee t e un EE ne ee rU e c ee E Re E ER EE Eae EE ae ees ee dE oes 229 Overriding the default Tax Rate recuso eet Erro nk dE eI XR RE Ree EAR ee 229 TO OVENIAE Taxes P M 229 Search Ke ele TEE 231 Related Search Term Sec inrer d et eege Ee ie gn eU Fea e SE SY LEER PERDERE 232 Import Export Related Search Terms Premium Only cues ne e 232 Import Export Premium Only eere tres mo err e ae SEN EEN ENN no nna va danse aee dae SEENEN WE geg 233 ul ele AE EES 233 Using the Import F nCctloli usi r erar re pare exte ER NENNEN SEENEN FERE ERR Yee FERE ERR EO EN HE 234 Products EE 234 Export
7. Reports e All order reports can now specify any order status to base the report on Help Documentation New help content has been added to assist clients as they setup and work with their ecommerce store e Setup Tips that are enabled with the Store Setup Checklist have been added e New tooltips have been added throughout the Control Panel e New Help Videos have been added Check the help tab as more videos become available 39 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 40 E Commerce Help Manual 7 4 Bug Fixes Listed below are all the bug fixes that are included in the 7 4 release Checkout The URL will no longer change to Complete when payment is declined Checkout can no longer be completed with an empty cart An error message will now appear stating that the cart is empty UPS now correctly returns rates for Puerto Rico Google Checkout and Paypal will no longer appear during checkout if they are disabled but not removed in the Control Panel Discount codes added to products will now only affect the product price and not discount the handling which is not added until the end of checkout Control Panel Design When cloning a product all items on the advanced tab will now be cloned correctly The Cancel amp Return button on the Search Options page now functions correctly The Save amp Return button on the Search Options page now functions
8. e Order Received including sub statuses can be moved freely to any status e Payment Received including sub statuses can be moved to Partially Shipped Shipped Canceled and their sub statuses e Partially Shipped including sub statuses can be moved to Payment Received Shipped Canceled and their sub statuses e Shipped including sub statuses can be moved to Payment Received Partially Shipped Canceled and their sub statuses e Canceled including sub statuses can be moved to Order Received Payment Received and their sub statuses e Declined including sub statuses can be moved to Order Received Payment Received and their sub statuses Payments Paypal requires some specific changes in February 2009 for its payment gateway customers There were also changes to the enabling ability of Linkpoint and Cybersource These changes include e Fraud management filters have been added e Linkpoint can no longer be enabled if a PEM file was not uploaded e Cybersource can no longer be enabled if a p12 file was not uploaded e You can now enter a default payment error message to display in checkout if an order payment is decline Products e The Default answer when creating a Personalization Question will now say Select if a default answer is not already chosen in the Control Panel e The links to products in the Control Panel product index page are no longer javascript links and can be opened in other tabs and windows
9. P 559 30 2 6 09 3 4 08 2 6 09 Address JohngcustcM ss Price Level Super Savers Add to a Mailing List SE Customer JohnQ 3 Super Savers Club Action 5101 96 1 27 08 NIA 11 08 Assign io a Price Level General Super Savers Resellers Cut Save Selected Delete Selected With selected customers Create a New Customer g Ld johnqcusto Price Level General v page 1 In Manage Customer Groups clicking Edit will produce a list of all customers assigned to that group amp ij Customer Groups Manage Customer Groups Customer Group Name Super Savers L1 Name Email Total Sales L1 Customer John Johnqcustomer gmail com 59 30 page 1 Remove Selected Export Group Save Save amp Return Cancel amp Return The name email address and total sales for each customer in the group is listed Also the Customer Group Name can be changed customers can be deleted and the customer list can be exported Export a Customer Group For online businesses in need of a powerful newsletter campaign software solution Network Solutions is proud to provide partnerships and integrations with popular newsletter software companies Your e commerce package includes the ability to export your customers first name last name and email address into the standard format accepted across the industry 2009 Network Solutions LLC Network S
10. Storefront e A customer attempting add an item to their cart from a product page or product list that would exceed the max order amount for the product will now see a message indicating that they cannot exceed the maximum order amount for the product e Un checking the newsletter checkbox will now correctly unsubscribe the customer from the store newsletter and will no longer re check the newsletter checkbox Using the character in a theme parameter will no longer cause a server error The Add to Cart button now displays when no variations are selected Store search now correctly returns results for variation manufacturer part number When a customer tries to ship an order to a region that their shipping selection does not ship to the following error message appears Sorry we do not currently ship to the location that you have entered e The Browse by Price links now operate correctly and no longer populate multiple pages with identical products e Personalization questions that allow for multi line text answers now display correctly on the storefront e The password requirements for a new customer registering on the storefront is 7 characters The error messaging has been changed to reflect this fact 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 37 Ecommerce 7 4 Release January 2009 The Ecommerce 7 4 release introduces a new level of ease of
11. i i Ee cree ya isin etne eR ERENNERT ENEE SEEK YS 195 Credit Card Payments eee no irere x hex nao aeo a RR CHE RER ada VRRCSEU IANUE VERGI TEHEEERE D RAMS RENE nU teases 196 Setting Up your payment Gateway ee REN EN EE REESEN NEEN ENEE SEENEN E REP AER KK EN 197 Alternative E 198 Setting up an Alternative Payment Method eese eene neenon hene hinten 199 Payment Processing ios cessevereseseeet esto sema erea o vndde dense duro ua crono orn aa E EVO a ue oer RIO SER EE TERR ORPHEO RE 202 PA DDIrdon 202 CHANGE T 202 Munm 202 Ime PH UTUTUMUTU 202 Partial Refunds sers neirens ENER ENEE ENEE Eege ee ARENS Reeg 202 Required Fields for Payment GatewayS cccscecsesscecccecneensesssecsececeeceeeaeesseessceeseecessacesseees 203 Payment Gateway ENOS LEURS 203 Network Solutions Merchant ACCOUNT iss socie eterno KEE rx ERSAAT E dE EEN e 204 Setting up a Network Solutions Merchant Account 204 Authorize net Payment Gateway 2 eesdeo ee coeds vatenseosesensescnnse us saa n E ape e eure e bera gege E E 204 Setting up an Authorize net Merchant Account 204 Chase Paymentech Payment Gateway e see KENE NEN KEEN KEEN scien NENNEN Ya a EENS oasis oes peo at aes aaa ago 205 Setting up a Chase Paymentech Merchant Account s sesssssessssssossossossosssosssssssssersssssesse 205 Cybersource P
12. Ecommerce User Manual 3 Store Setup Checklist You can use the Store Setup Checklist to help you complete the setup of your Ecommerce store The Checklist appears at the top of the Store Overview page and displays the current you need to complete From the Storefront Overview you have the option of opening the full checklist or hiding the checklist completely you can always un hide the checklist by clicking on the Store Setup Checklist link under the Utilities menu The Store Setup Checklist is designed to help you complete the tasks necessary to 0 complete 0 of 15 steps open your store From here you can be guided through your tasks in order or open the full checklistto selectthe tasks you would like to work on View Full Checklist Hide This Checklist Goto Step One Manage Site Design gt gt Each step shown in the Store Setup Checklist contains both the relevant information for that step and a link that will take you directly to the section of the Control Panel Each section of the checklist is also automatically update with your site settings so that you can see at a glance what you have selected for each of the checklist steps Click on the Go to Step One Manage Site Design link to begin using the Store Setup Checklist directly on the MCP Using the Store Setup Checklist The Store Setup Checklist appears at the top of the storefront overview when the client first enters the Control Panel Selecting the View Full Checkl
13. Shopping Carts Manage Shopping Carts View Customers x 10rders Received 3 shopping carts 23 Edit Shipping Options x Pp T Bookmark this page 0 Declined Additional Resources E Commerce Forum Timeframe Today M My Account Manager Activity from Today Top 5 Selling Products from Today view All Reports Feedback 0 Products sold There have been no products sold during this timeframe 0 00 Dollars total Glossary of Terms Mailing List Subscriptions There have been no mailing list subscribers in this time frame Product Feeds view All Feeds There are no feeds at this time Top 5 Searches from Today view All Searches There have been no searches during this timeframe Store Status Opened 9 open O Close Last Updated 01 22 2009 Beta Test New Live Chat We would like to get your feedback on a new live chat program called ChatStat Please see the following forum post for more details ChatStat Forum Post NEW Forum Community Ve would also like to officially announce our new Ecommerce 7 x forums The forum is a great source for community support and staying up to date with Network Solutions Register for free today Share and Earn Share your opinions and Earn Rewards Join our online community It s Free Start Now The Control Panel is broken up into several sections These sections include 570 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions
14. You can follow along with the Store Setup Checklist by clicking on each task link that appears on your storefront Or you can open the full Store Setup Checklist in it s own window so that you can skip to the tasks you wish to tackle first Current step Payments C Mark this step complete ES complete 2 of 15 steps Decide how you want customers to pay you Use your Merchant Accountto accept credit cards online Accept payments through Google Checkout and PayPal and offline payments via check or money order Current Payment Methods Network Solutions Merchant Account Google Checkout View Full Checklist Hide This Checklist and Setup Tips Manage Payments gt gt You can hide the checklist at any time by clicking the Hide this Checklist Link Storefront Overview This is the main informational pane for the Control Panel giving you the most important store operation summaries at a glance The Storefront Overview is discussed in depth here 590 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 60 E Commerce Control Panel Storefront Overview All Orders Manage Orders 1 Orders Received 0 Payment Received 0 Declined E Commerce Help Manual Shopping Carts Manage Shopping Carts 3 shopping carts Timeframe Today Activity from Today 0 Products sold 0 00 Dollars total Mailing List Subscriptions There have been no mailing list subscribe
15. leegen GEET 40 LOGIN mD 40 arie dem 41 Ul M M 41 PROGUCES me O 41 DIE H 41 SHIPPING E 41 SHOPPING e EE 41 K dC 41 41 Ecommerce 7 3 3 2 Maintenance Release November 2008 cccceccceeeeeeesecceneeeeeseeeeneeees 42 Import Export Enhancements eo remis Fr reru irr Er PE Ic eege PEE FU EUR FOND Ad 42 7 3 3 2 Miscellaneous Enhancement 4 eio rere re e dee REENEN EE D EET AES UE EFE EEN 43 Control Pariel 22 este eben i ENER EEEN Er ESEE uk axe RR e Fr E rie NEE ee rre uere ERE EE 43 ark sg dc C TEES 43 c Pe 43 Gelee CN ER Ree lU n E CER RETRO EE 44 Pe M 44 eet e LP TT 44 Ir c p seine 44 Ecommerce 7 3 3 Release Notes 10 25 08 ue seve ette prn erroe prr re euh orn RENE ENEE ENEE 44 IMPOMt EXPOMt TERRE 44 more EEUEMTT 44 la e e RETT 44 el mM
16. 08 to 10 30 08 the XML order export will now export all orders that were placed on 10 30 08 e Order export now correctly adjusts for time zone changes in both CSV and XML exports nsScript e New parameters were added to the QuickOrder Script These parameters include e ShowCategorySelector true false default true e ShowSearch true false default true e PageSize 10 to 100 default 10 e InitialCategoryld a valid category ID default none e ShowSearchResults true false default true Orders e Changing the status of orders in bulk on the Order Manager page now displays the correct user name in the Order History instead of system e Manually creating an order and a new customer during order creation now correctly associates the new order with the new customer Pages e Search Category and Sitemap pages now uniquely identify for SEO purposes by adding a page number to their current page name in their page title Payments e Payflow Premium now correctly sends address information to the gateway 490 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 50 E Commerce Help Manual Products e Variations correctly allow decimals in the weight ounces box e Variation Tab buttons correctly appear for Internet Explorer 6 users e Gift certificates and E Products no longer display Weight Store Cost or MSRP fields in the Edit Products Variations t
17. EE 299 SSL er 300 Standard Ecommerce lUSers orsa oreet rro re nre n paa anu tes cease wane nies KIEV FE EQUES FS aware KEREN i 300 To Insert your SSL Certificate into your site see KENNEN E EEN seinen anna re ke ENEE EE oe 300 Premium Ecommerce USers sx eorr eher sent mda onn sien EENG GENEE ENN EENG SR T VERE Va de 301 To Insert your SSL Certificate into your site NEE ENN ERR NEE NNN EEN hh EE ENER EEN EEN 301 CUI MM ELEME 304 Pre defined arid Custom Pages socer eror tere Rx eee Ex RIERRAR E RE RE GONE E a ERR OLET V nd EK e 304 How do ledit content on MY Site si is secet y eer rre exi ena axe eu EE INE EET ERRARE Ne dEN NESCIT d d den 304 Editing Content cuo eese Seege SEENEN Ze Eed dE EA E E RE Eggs 304 How can create a CUSTOM page oes iue A See vor ce posses en Age de Ae PETI ed ESTE E Eee 306 Advanced TOPICS 52 ruso eto cte rariss enc TERELI dose Ene eO o adr si pon gera es aon Te ESETE Va OUS e Ed 309 ales op gies 309 eril c e s 309 Arithmetic Operators E 309 ASSISMIMEMNE Operators due deo rk exero rra RIO E re e ae eorr EEEE ERENT INEKE a Tr CER band REENEN 309 Conditionals erreur eio ea ye aoa tete KAES bac tana ey V ENEE TO YE E EE EXE 309 Using Java Script ccsssesexexsee sese e pe eR VES E Ree ENTE ER ee ERU XERRSEER E Ebro CE Re Ex Fee ea ee CERTO
18. EE PESSET EREU Tie E UR ET 8 Product List Layout Settihgs eoeee rer terme emori terr nnne snesws ENEE EES FA ENEE EEENE ENN UE VES EEN FE Eee 8 PUBIC AP Mh T 9 Variation Usability Improvements eege dE sens ssnneeanssis nera terrere ENN EEEEN ERKENNEN KEEN e 9 Miscellaneous Enhancements Gegend ee se os ue PY YN X XY e 3 We UA RE XO i SUR NENNEN 11 CHECK ce g ss ees eege ege Ee Kee 11 Control PANE l ses occiscnwasaaesiadersvcdvas a eig ever egre acta dows ra SNE SNE ce I RE D ee RT eV RR A 11 I IIT EID TT CIT UI U 12 PIDE EL a 12 RE e lte EE 12 Emaila friend EE 12 FIle MANDEN TCI LLLI UE ER 12 GOOGLE ANALYCICS ue e SEN EEN nuns 12 IMpPOrt EXPO t RE sete 12 Orders d RR X3 Ra a ENG SIE wes IR one WIePg rise V De Fr e i Qa P XR DU SO Pv i lagi Prie zr ws KY g des 12 Payment Gateways xsseeseekexexEessevece ure PNAN A ere e e eER Us e e eg e EE ead ep a ier a e e EE UR ERE UY 12 PROGUGCES si eee LE Iu i ERE SY ive re erikvesw xw vpi gaere d 12 QUICKDOOKS eis eg ier rre a i x3 eR roa x uedueaweodes vans md veiva e nNR C ZRIV ERG NP oss RP R ECRRIPU E P Ses atone 12 Kell el LE 13 lit PROGUGTHON METRE ED Um 13 Ecommerce 7 6 1 Release May 2009 NEE KENE E KEEN NEE REENEN KEEN tho nhanh teh KENE NEEN KEREN ER 13 The Network Solution
19. EE severe 319 Available Predefined Conditionals 15 eye eere e Rr e x EENS EEN EEN EN 319 EN el E 319 Available FEDER Ed ged dE EAR ee Ure ERI F e prr OE VE VR S E dd ER NEEN eg 319 Email Desen FUNCTIONS esee n is era uoto E ER DE Medo ebre nex bn ERrlO E OMS sce ex ME i rU Ee dee xros VEN EM UPS 320 MEUSE E 320 Order TT 320 Bulle Malte g ings O 320 SHIPPING Values Pe oes 320 Payment Valls use ereid Eege euer EEEO sete cO Ko CEU ae UC n Esch pru UE 321 Conditionals Predefined roter erre erre rr Euge extre ner EXT E aue ere PER C xb e er nE see eds 321 Available Predefined Conditional creer tes a ex a XR ex dee ex TRO bes ook 321 SOCUIONS E U M TTETTMTT 321 Available Sections 455 eec e nie RAN EN ANEN us Ya eu c 4dr aeg e S DX Y Veg V Rag avc X E EEN OPI MEE 321 Videos and Utilities ENN teca reca tear ce Ride cu De iae xa ex RRE ARENS EE NNN EN 323 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents xvi PILCIMAMAGSH SRM UE 323 Uhr S Cube 323 Uploading your product images dE SERGE saves EEN EEN e nn CN NEES ANEN SEENEN eos re ka c ow na mee 324 To Upload your product images NENNEN EES AEN E ENNEN EE ENNE
20. Eae Etre VER Tee Fa ue Eee 108 Standard E Comhgmimerce uno xoc eoe ak ropa EX SHE PER ARCU EEUTPNTFERE RECOGE RTI EREE AANEEN 108 Premium ECOMMENCE ed edu ge EE EE ge E IRETR CER MEE SRREUHR FCD E RIRER ed 108 CAlOSOMOS m OEOTTUTT 109 Category Details Page A geg core deu Dee dee die essaie ia Sege tated Pun us cove s DER NU NER ee eeh Een de dees 110 MO Create EWEN aide gene eier deeg s ont Co mun s ora or qun op suus oras siele e maie Weste esa Weier d e 112 Category IMAGES p es 112 To Assign a Category IMAGES eege eKE EES SEENEN SEENEN REVIEWERS VERF UAE ERE SERGE EE EK TE 112 Field Level Detail Me 114 Manufact rers dT MR 116 Using the Manufacturer Manager se 8 gg n e Nee cerea ea NENNEN NEE RENE Er NENT PER E ee E ER NEEDE ue 116 TO add a manufacturer iiesseteekuevesess eese ee kate xy e vex eee See erbas EENS e ve Ex ee pr EEN 116 Malitf aCbUll WE 117 MamMUfacturer Foro Ec SSme 117 Dezppiida qd P A 118 Full Description E M 118 Li gore Urso un P CREE 120 How to Add a Product sicicsicsssnds canis sain s cients eene ENEE EEN RER E EE curiae aa tania SEKR dE au EESTI Va d EN ees 121 Adding your Product Details 525 1 derer terrae rr rper rae rra ar SEENEN ace prkk crac rae RENE RN 121 iios ledio TT
21. Migration CUCNIES PP en 242 QuickBooks Int gration OVerVIew cai ecce eer eor score esata serv Eee ae EEs EEOSE FEES FER PEE s PUE s eer DS 243 What is the QuickBooks Integration us ege ge EN ENN ENKEN ENEE SEN ka ra arra E ENN a PER EE EN 243 How much will the QuickBooks Integration cost mei 243 What if need help ios exea err x Rat exa e exe NEEN ER IR SERRE UR ENESESSE SEA 243 QuickBooks Account Settings etae exper Rr Ra er me rr e RR e Ex e E RO ERR E E eR ER e NEE EE ed 244 What settings can control from my STOE icis eere ENEE eu P R NER KA E RE E RE RITE ERE 244 Account Settings INCOME eege soc ea e Ra ENEE E ENEE dE NEE ENEE OE odes REENEN 244 xii 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents xiii Account Settings COGS i eee eer eere reto ea ee pere repa sev p Oso ERES ged ue IA EPOR ER SU Er ENEE EE 244 Account Settings Inventory ASSets xv SNE ENN east NEENNNERENN essent stents SETE EESE EES EEEE ENNER 244 Account Settings Other Settings seu saree EEN eorr ne ti eres ENN eia Vae ea sae ores das mele KEREN 245 QuickBooks Integratiori eoe cee rire pr prre rr coeno ego RE mre Uk cosy nU EEES epe Ev E aUe EE IC E E SEE Es 246 Additional Information errare era ex HE REN XP e Eae Ex Pee aae ae E EX Re E Rand ERE e ERR EE VUE ERR HE EY Fev 246 What fields will carry ove
22. TOR T QUU OU II TM 45 Payments Re EE 45 Igor reu EE 45 Free Shipping amp Tax Free Charnges eege gege ege eee san ph heu ee veau oo Sae rgo Y TR ANE dee dE dE EEN S 45 Product Manager Eat gege iesen Veedel or qu nep vue ANE de RERO er UR Vr ege 46 ep ENN 47 Custom Shipping Label est rere re errem tton rr irme d sevesisiemnaswwned EE PEE UTE EA E RENE NEE 47 I 48 Miscellaneous EnhanCeMe nts sc sooo erre ra nir en ke era mer ao Age e EDGE e TI E EENS 48 Bulk Price Adjustments eoo re exe rre E re e ne n n ENEE re Ex E EE ES E Ne e Ea E Ree EET EXER er ER 48 Categories qm EUM 48 Control E E 48 SU OILS M P 48 resin ree H 49 lal X arriere 49 FOMMS rc Aere Ae gege Bee See ege de EN EE ege 49 IM POF EXPOMC E dels 49 Acker dee 49 Il ME P 49 Duce DT 49 DESIDERII T T TTL TITIO 49 dou lecce 50 Product Feeds oen esnan EEA ORAE NUN ROS E es ERRE ORENSE die uc vU ERU eder EE nd PRESE ME 50 SHIPPING P 50 vio 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Driv
23. Total Order Status B 2 6 2009 5 12 AM 59 30 Order Received Products Purchased Product Name Part No Quantity Total 84 E Commerce Help Manual Registering a Guest Customer While the Customer Manager will list all purchases made by registered customers on your store any guests that have shopped in your store will not be shown You can register a quest customer who has completed a purchase and their information will then appear with the other registered customers on your Customer Manager To Register a Guest Customer 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 85 Price Levels Price levels allow you to customize the prices of certain products on your store for select groups of customers The General price level you can change this name in the Price Level manager is the base price level that all new and unregistered customers visiting your store will automatically see Once a customer registers you can easily include them into a different price level You can have up to six 6 different price levels including the General or default price level To Create a Price level e Navigate the Price Levels section of the Sales tab e Click Price Levels to be taken to the Manage Price Levels Page Manage Price Levels This page allows you to define price levels in orderto assign specific product prices to groups of customers Name Customers Ma
24. UE Ke Dees 309 Basic FUNCEIONS ices asec sass 311 VAES ini n 311 xiv 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents XV Available Values d i 5 iere eh AN gege t AS E gedet Seege ge A ged ee de e y e ada genes 311 Conditionals EI ME EE 311 Available Predefined Conditional ccccccccescesceccenceeeeeeeeeeeeeeeeeeseeeceeeeeeseeseucugeages 311 CONTENT Area FUrictions EE 312 Quick Order dei ue E E P 3 eR XR IP IW de X a d aw Y Y dc a ag Pa UR ERR E SUE IgE RT v v WI e 312 NIC oeesceexs vesc sexes Ue ue Use ERN ORE PEVOXU EA AN A ROO EIC ETT CUEVO sua SS EEUU TOU EIN LU RexE USUS 312 Parametels 2 2 er e exa SE SEENEN P CORTE ERE ER RE ER IIR VU ERTRU Kee RUE 312 INVOICES FUlCEIOS eer ur a OST re EE EP RAE FRE PAVO VERE E EUONX VE REA ERROR YR E ECCE VIAE RARUS VARI 313 MEN I 313 Order TEE 313 Biling EE 313 SHIPPING Lr 313 Payment Valles iesse Age SEENEN PevO d EE EEANN TE E PUE UP EUIS Eege E 314 Conditionals Predeftined geneet Age torte me rr rU xe T rr Age eebe UU Ne S EF U EVEN FOND s PEE RENS 314 Available Predefined Conditional ass reete rear I mehr errer eae Siu e EET ER ES EEPTUES 314 leid el HENCE III TILES 314 Available Sections is rr It ER ER Y RATEN
25. V ERRIEDQRR e 153 Variation Templates ETE TE UT D T D D AERAN EEREN CORRAN ERS 154 Create a Variation Template A eieiei deeg A Ne ek eege E deg Senses ES Te VY REUS caved e Reg reds S 154 Managing your Variation Templates messies weg meo Sure ed eran Wee Fea EEN EN d Corus Peg op PIRE P QS 155 Bulk Price Adjustments Premium Only ues oorr tremor rnnt metre r err ANEN EENENEENEEN arn rtt na diee 156 To use the Bulk Price Adjustments FUNCTIONS oorr rero rere tr e trenta nnn nr ew ERAN ia us 156 Product Feeds d P 158 Creating a Product Feed i e reote eere aA eant rea E E Xx e ERR ee ERE EY ENEE ve YR E EE FH EX XP e CE FEE ERR eK 158 To Create a Product Feed sis sese eeeer hehe pte tee prae ore E ERE EE ERR P ER EREEETE e ER EESE Me FER EE NE 159 Generating up your Product Feed 5 eei eee ete rh xe rer eere ky Er EE RC xa E ER Ee EE EP e FERE EE ees 160 Gooslebase Product Feed te Nescis sot eI Ex ed e ce YU E E semen Uetex EI SA 160 Shopzilla Product Feeds eco rrr eek aue een Ex xeu x Redit een eee o pen Reo ec Oen lum EN EARE SRM anda ia 160 Shopping com Product Feeds 2 5 x evertit ea e Ee e ek Uv ERE E Ter RR RU SR RERO ANKE IA ERRARE PIS SERES 161 PROGUEL ALL oi i e rH 163 Creating a new Product Attribute ax SEAN rere oret thee pr tat hne ge E e E ht paa e EEN NE aae ere DEER NEEN SE d 163 Adding an Attribute to a Product 5 oer ENKEN eo teet tn ANNER SEENEN ENNEN save Pn
26. View New Orders 53 Add New Products 2 Manage Categories Quick Search The Quick Search allows you to easily find Orders Products or S Edit Shipping Options x Customers by entering the desired information in the correct fields x x x x gt View Customers Bookmark this page Additional Resources E Commerce Forum My Account Manager vork Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Feedback Glossary of Terms Ecommerce User Manual 59 My Bookmarks The Bookmark function works just like a bookmark on a web browser If you are at a page in the Control Panel you wish to bookmark simply click on the Bookmark this page link give the bookmark a name and click Add Bookmark this page When you first login to your Control Panel there are default bookmarks already setup to help you easily navigate to the most popular areas of the Control Panel Utilities The Utilities bar includes links to help places that exist outside the Control Panel These include e Ecommerce Forum This link takes you to the Network Solutions Forum e My Account Manager This link takes you to the Account Manager e Feedback This form takes you to the Feedback Form where you may make suggestions or comments on how we might improve the Ecommerce Package the Control Panel or any other Network Solutions Products Store Setup Checklist The Store Setup Checklist is a great way to get started building your Ecommerce store
27. also search your customers with the drop down and search fields 81 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 82 E Commerce Help Manual Manage Customers Your site s customers are automatically added to the list below upon registering for your site You can also add customers manually using the Create Customer link You have 2 total registered customers Create a new customer Search Keyword Nj Search O Name Orders Total Sales Avg Value Signup LastLogin Last Order Action L Customer JohnQ 1 14 30 14 30 2 6 09 3 2 09 2 6 09 Johngcustomer gmail com Price Level Super Savers O Customer Johna 3 305 89 101 96 1 27 09 N A 1 11 08 johngqcustomer networksolutions com Price Level page 1 Save Selected Delete Selected With selected customers EN Create a New Customer Export Customers BI Price Levels From the Customer Manager you can change the price level for the customer by clicking the Price Level drop down and selecting the desired price level You can also add a customer to a price level in the Edit Customer page shown below For more information about Price Levels please click here Editing Customer information Clicking on the Edit button for any customer will open the Customer Details screen which displays most of the login and address information for each customer You have the option to modify any of the custo
28. aw pae ou Pet arra aa Rees 165 eo ig Valor egen SNE EENS EEN EEN 166 E EE Le T E m 166 Pro Only Operations 2 EugET EES EEN ENNEN EN NEEN ENEE EEN EES ENNEN EE EEN 166 EI EET 167 Create a NEw DISCOUNT e 167 Amount off Product Price DISCOUNT 298 eege AEN E dre AEN moc RR UR OE RR ER RR e 169 COUPON Codes ci vedas sess nte RIS EEN AC ENS RIA IE seus e cae 169 Amount Off Order SERIES de d ESEG 173 Quantity DISCOUNE cscs curso xe teo nenian Ere eren E rp ee yr uu ere aa en eua diese ebedsersadueetscnenstenadeetnte ERR ERAT RR S 175 To create a Quantity DISCOUIL onore erro rr tra rr ererr eS vr rer ter rrr ve ea sanelsloemmesieewen seme E ev EYE 175 Free SHIPPING DISCOUNT C aer SEELEN ERAN EEN ERKENNEN E KEREN ENN EEN ENN EEN EEN ee 176 Shipping Premium and Standard Ecommerce cccescsencencevccccscencesaceeneesceeseeseesneeeneeeaees 177 Premium Ecommerce SHIPPING ue eon rore rrr ete no rmn nint rhe ke reta EA ar Y EFE E RENE ENTIA Siss 177 To Enable a Shipping Carrier iiec eie pee ENEE exe n Re FERES X RUE EVE rr Y tes PX EY Fe ERR eO YER PEE KE cs 178 Editing your Shipping Methods 2 gv RE Su ENNEN EENS ax E Se tate NEE ER E EEEY e RENE Re d EY TENET 178 Free SEI Dee deg eege Eed seule EEN TEM P EXHI E D RANA EE degen 179 Custom UE EE 179 Custom Shipping TEE 181 Custom SHIPPING Name ssorcce s orsa sde Ae bie eere Seege dE Exi EE EP EO EE deeg EORR Een g
29. blank CSV file for ProdUcts iiec een regne NK NEEN KENE NONE ENEE seed ena SNE ERR EY RN Ya ENKER 234 Updating c rtent product data x ege eege dE E EEN eee Ri DEN eoe ERREUR EE ECCE DR TER re Sii 235 Add Data To Your Spreadsheet dene See EES REENEN aa ER REENEN EDS ERA REC EX EU ERE naa ee cine 235 importing Variations ice ees usua neu aane paces sien ER POS RR SER AOSARXES CEA TOS RRRESRRAOS SEXE NDA cea bases 236 EO MESSAGES QT TE 236 Orders et e EE Wee Ee PA E Pn T E eV 237 CUSLOMENS d 237 EXPOM qe 237 Exporting a Product DSt ss 1 2 doeee rere eser rho Deene ee E REENEN ENEE E TO HER TN 238 Export an Order List Including UPS Worldship and Endicia ceeeceeceeee eee ence sees eee eeneees 239 Exporting Orders to UPS Worldship amp Endicia eene rrr errore rk EENS nnn h Era KEN 239 UPS Worldship cccscescrsesxxsenxertorktteskkeUb xxr re xk X ERE EE EXP PO ERE VELERF EE RETE E RERO REFERRE UE FER ee VERE ES 239 jer me 239 Exporting a Customer SE is esees eot Xn aves cannes eie x ERR RUE EE EEN dE OC S MUR d e 240 Export a Related Search Term ef 5k gek rore ero xt mena hk oe Exe ERR RESQUE dE 240 Pace Redirects EE 242 TO create a new Page Reditect tis veered SON ble s etos is bs aeneo Ese ses ends gases box r EEFITE E 242
30. button to save your changes Note To add products to an order you must enter the Order Edit page for the specific order Creating Cloning or Editing Orders If you new need to create an order edit an existing order or clone and existing order follow the steps below More information on the editing an order and the order details can be found here CAUTION Editing an order will result in that order being saved to the database You cannot undo edited orders To Create a new order e Click on the Create a new order link This button will open the Order Detail page To Edit an existing order e Click on the Edit button next to the desired order This will open the Order Detail page To Clone an existing order e Click on the Clone button next to the desired order This will open the Order Detail page 690 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 70 E Commerce Help Manual Archiving Orders You can archive orders that you may not necessarily want to delete but don t want in your active order list This will flag your order and make it un editable If you later wish to recreate the order you can clone your archived order and the order will be recreated in your Active orders list under the Admin status Orders are archived in the Edit Order page Create a new order You have 2 Archived orders Search Keyword vl Search Active 5 Archived 2 Ship
31. com 58 E Commerce Help Manual The Navigation Tabs These are the tabs at the top of the Control Panel and allow you quick and easy access to any section of the Control Panel Inventory Operations y Design The Taskbar The taskbar contains links to specific commonly used operations in the Control Panel You can access the File Manager Help Manual or Open a ticket here Setup Checklist Jf Import Export j File Manager J Help Manual j Open Help Ticket View Storefront View Storefront If you d like to take a look at what your store looks like with your current settings you can always click the View Storefront button This storefront view will preview your store if your store is closed as well The Help Bar The yellow bar near the top of the Control Panel contains all the relevant help documentation for the page Clicking anywhere on the bar will expand it allowing you to view manual pages articles tips and videos about the specific page you are on z i 3 Manual Control Panel Overview QUIE oes B Manual Storefront Overview Videos Product by Name H Getting to know the Control Panel B Store Setup Checklist Overview Customer by Name or Email Order by Keyword Bookmarks The Shortcut Bar On the left side of the control panel you will find the Shortcut Bar which contains the Quick Search functions My Bookmarks and the Utilities These Control Panel functions are detailed below
32. com Ecommerce User Manual 35 Categories created via Import now correctly display in both the Control Panel and the Storefront On rare occasions an empty error log would be created for an Import that had errors This has been corrected Large export files will no longer time out when downloading A line break generation error for Mac users was causing imports to not work correctly This has been fixed and Mac users should be able to import as normal A CSV file type check has been added to the import page to reduce queue times for clients Colons included in the SEO urls can create invalid virtual paths and are now automatically stripped from the url The Error message that occurs when importing a product with no SEO url now references the correct column CSV files with multi line Meta Descriptions will now import correctly Importing a CSV without a variation column or master product for the variations in the file will now function properly Mailing Lists Adding a customer to a mailing list who is already part of the mailing list will now generate an error that states that the customer already belongs to the group Manufacturers Orders Pages e The Manufacturer name length maximum has been raised to 150 characters Cloned orders and orders entered through the Control Panel will no longer the shipping method as both the shipping method and the price of the order on the same line When creating an order status the colors i
33. e After the 7 5 update some discounts were not applying correctly across price levels This issue has been addressed e Onrare occasions discounts would double when an order containing a free shipping discount code and an order level discount was changed e Available products list will now update correctly when selecting products for quantity discounts e The coupon link will now generate correctly when switching between discount types e Dollar Off Product Price discounts now correctly apply across the board to all existing and new variations File Manager e The File Manager now matches the Control Panel time zone settings Import Export e Importing Exporting special symbols will no longer cause the Import Export to fail e Importing a new category now correctly delimits the category according to the site settings e The Short Description is now exported correctly in the CSV export e Onrare occasions an Import would get stuck in the Pending status This issue has been addressed e The Prevent Purchase field in the Product CSV export has been adjusted It has been renamed For Sale to match the For Sale setting e The For Sale status for variations are now exported correctly 210 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 22 E Commerce Help Manual e The Import Export process will take much less time returning an error if there are missing column headers
34. is used e Creating or deleting bookmarks with no description will no longer cause an error e Long bookmark names will no longer wrap Only the first 20 characters will be displayed e The Image Manager can now be resized in IE7 330 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 34 E Commerce Help Manual e The Image Manager has been adjusted to properly contain all of its buttons in all instances e The WYSIWYG Insert Image option now correctly inserts pictures at the top of the page in Firefox 3 e Addressed the Part Number vs Item Number discrepancy in the cart They are now all referred to as Part number e The WYSIWYG media button was producing incorrect code This has been corrected Customers e The total number of registered customers is now displayed in the Customer Manager e Changing the email address of a customer to a pre existing email address no longer deletes the customer Instead an error message appears stating that the changes cannot be saved e Customers can now be removed from mailing lists in the Customer Edit page e State is no longer a required field when editing or creating a customer who is outside of the US or Canada Checkout e Clicking the Checkout button with an empty cart no longer produces an error e nsScript will now function properly for all checkout instances Categories e The error messaging for adding or editing a category wi
35. list when logged in and only one newsletter exists e The category Previous and Next links on product pages that are hidden due to being out of stock now redirect back to the origin product Taxes e The City of Manchester by the Sea is now listed as Manchester Warehouses e A confirmation message will now appear when you delete a warehouse from the index page Ecommerce 7 5 1 Maintenance Release March 2009 The Ecommerce 7 5 1 introduces several minor enhancements and additions to the Ecommerce software Look for this release Thursday March 26th 2009 at 10 00PM EDT The changes included in this release are listed below 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 19 Import Export The Import Export process has been enhanced with several behind the scenes adjustments to increase the overall speed of Import Export as well as the addition of Category Import Export Control Panel We ve added a new timeout option to the login module that allows you to choose how long you can be logged in and idle in the store You may now be logged into the store and inactive for longer than 15 minutes as long as you do NOT have access to credit card information Login to the Control Panel for q102b93e4 netsolstores com Username Password O Inactive timeout Forgot Yo assword Orders Due to popular demand we ve brought back
36. odisse ENEE EEN eu EE ENEE NNN KE eee EAE SE Eee ERR e Resa bea RE ER ERE UE Y 90 What options are available with the order statuses sessessessssessssoessossosoossosesoessesssssesess 90 Can I create my own Order Statuses sxagggkN ENER SEENEN ANEREN ENN NEEN NNN SEEEN eTEN DE e ex 91 Can I delete an Order Status ege een cou ex eek eek eR XR E NER ga EUER edd Ee dest 91 Hiec EN 92 Directional flow for Custom Statuses ois ed eg Ree een Rare nOn ON ENNER HER Ke SER RR E ERR PER evens 92 The Default Statuses access vet eu ceres aden aneae vex uud OE EEEE Fox DES swpseu dese VY REF REY VR E Ee ESEE 92 1 Order e 92 2 Payment ReceiVed coceorer sondern gege IT eg PrU UH P RFEPRCEKUU VEN S ER I EPRUI FER I VR E RU UN EAT EP EN FEES 92 3 Partially SHIPPOd x 93 DEDI 93 Ds CANCEL 93 DNE eg e EEDUEEPDUUTDSST 93 Ta Declined Sage gees eegen ek ear IX ERN ENC PERF tue EEN EERE NEES NEE ETE E P UE RE EEN e EE 94 Customer Groups Premium Only vs t xp tah seeders dE Ee SEH SEN REN e EK n 95 Managing Customer Groups s cosveoce ases vanes enn aan EE REENEN ER d eg ae d EE 95 ASSIGN Customers to a Group cese o sexo ENEE NEEN TEER ENESE d EENS EEN d cues 95 Export a Customer Group s owades verde enero n xus SES o Ro ee E
37. pO Ve doctr ene seed E Er OR Vendee nes 212 GOOSIE CHECKOUL EM 212 How TO Set Up Google Checkouts iden e ton d tee ea onsen ERR donde Ep Eve Prae pease SE SEN ENER EE A 212 CHECK e eet 213 Money Order PR 213 Customer ACCOUN D EENS EENS EEN E ENNEN SEENEN EEN EEN d SEENEN ENEE ENEE EEN 213 Cash On Delivery COD wisi geg ENNEN ENN uate s ya e prre SERI SUE ENNER ENKEN ER OE NETEN EEVEE 214 In StOTG E eese xexERVOX REUS ERN NERESQRR T e XAR E CER Ve x NE Se E Ure ra ern Mex rae ERES ROO EIN NE EO ENT EE 214 Pap Fe HE 215 OIL 215 REGION Me 217 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents xii PROCUICES TEE 217 enl m mae ee 219 CHECKOUE qe e 219 User Reeistration and Membership ee ee ENN EEN teneo err rna nha nter re o ENNER REN SEN gen 220 reos M 221 SEO m H ROES 221 xal 222 Core Iu Ce 223 G osle bruce
38. parent status Orders must be manually moved to any custom status Can I delete an Order Status Custom Order Statuses can be removed by clicking Delete All orders that are in the custom status will be automatically moved to the parent status You cannot delete or rename a default status 91 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 92 E Commerce Help Manual The Order Flow Order status can for the most part be moved from one status to another Although it is recommended to try and keep orders moving through your store in a coherent fashion you have the ability to move orders backwards through their statuses if necessary The information below explains each status and describes the rules for moving an order from that status to the next Directional flow for Custom Statuses You can create any number of custom statuses and place them after any default status in the order process When you create and place a custom status it will be considered a Child status and the Parent status will be the preceding default status Each custom status will be considered as part of the default status and will retain the default status on the MCP Movement can occur within a default parent status any number of times and in either direction The Default Statuses 1 Order Received This is an initial status that an order gets when the customer completes the shopping car
39. statuses available as a next step from the current status are displayed in the drop down list The table below shows the available next steps for each of the default statuses Payment Received Order Received Declined Canceled Shipped Payment Received Partially Shipped Canceled Partially Shipped d anaoa Archived Canceled Declined 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 81 Customer Manager What is a customer A visitor to your store who places an order and successfully completes checkout is a customer The storefront can recognize two separate types of customers e A guest customer does not create an account when purchasing e A registered customer agrees to have all personal information stored by registering on the storefront or during checkout A registered customer then has the ability to log into your storefront at any time to update their personal information or view order history Managing your Customers All registered customers who have made purchases on your are stored in the Customer Manager The manager displays their purchase history including their total orders total sales value and average order value Names are displayed in descending order by date of registration The list can also be sorted by the clicking on the Name Orders Total Sales Avg Value Signup Last Login and Last Order You can
40. view your customers live and abandoned shopping carts below Click the View button to see the products they have placed in their cart Customer Name Last Updated Cart Status Cart Subtotal Action Customer John Q 1 11 2009 04 48 PM Checkout Step 2 20 00 12 31 2008 10 23 AM Checkout Step 1 100 00 11 24 2008 10 02 AM Checkout Step 1 305 00 View page 1 Shopping carts will automatically be deleted after 30 days Clicking View takes you to the detail of that abandoned cart View Shopping Cart Details Status Checkout Step 2 Products Last Updated 1 11 2009 04 48 PM Customer Name Customer John Q Last IP E mail Address jahnqcustomer networksolutions com Phone Number 618 555 1234 Products in Cart Product Name Part No Quantity Customer Price Example Product 1 1 4 20 00 Shopping carts will automatically be deleted after 30 days Subtotal 20 00 The status tells you the step of checkout at which the cart was abandoned or displays Shopping Cart if the customer did not attempt checkout If the cart was left by a registered user the user s personal information will also display under Customer Name 650 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 66 E Commerce Help Manual The list of abandoned carts is retained according to your site settings If a registered user re enters your storefront with a saved cart and completes checkout this process will remove
41. when a cart is modified to have less than the minimum order for a product Users e The Design tab is no longer accessible to users who do not have Design tab access enabled in their user settings 410 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 42 E Commerce Help Manual e Users with the Payments tab access enabled in their user settings can now correctly edit payment methods e The User Log and Import Export log now correctly use the admin panel local time setting Ecommerce 7 3 3 2 Maintenance Release November 2008 The 7 3 3 2 Maintenance release address some lingering minor issues created with the 7 3 3 release as well as a major improvement to the Import Export function Import Export Enhancements Import Export Major changes to the Import Export function have been implemented to make the Import Export function easier to use These changes include e The Import Export function has been split into an Import tab and an Export Tab e For Exports a new status bar and Export record has been added showing past exports a download link and a delete button Export a Data File 9 Exportfiles are removed after two hours Export Products C Orders Customers O Related Search Terms Filter Products AIl Products v File type CSV v Select Fields 9 Exportall fields Specify fields to export File Download File Name Export Type Time Sta
42. x Products SGT Fulfillment Step 1 Charge the Order M This order does not need to be charged payment is not required I Step 2 Enter the Tracking Number s Ay Step 3 Change the Order Status amp optionally Add Notes Order Received D gt Addiview Notes ix Save Changes In the Fulfillment popup you can click on the Products tab to see what specific products are included in the order or the Shipping amp Billing tab to see the customer shipping and billing information You can also enter a tracking number change the order status and add notes to the order The Customer Manager The Customer Manager has been enhanced to give you a greater level of At a glance information without having to drill down into each and every customer 270 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 28 E Commerce Help Manual Manage Customers Your site s customers are automatically added to the list below upon registering for your site You can also add customers manually using the Create Customer link You have 2 total registered customers Create a new customer Search Keyword NI Search Name Orders Total Sales Avg Value Signup LastLogin LastOrder Action C Customer John 1 14 30 14 30 2 6 09 3 2109 2 6 09 Johnqcustomer gmail com Price Level Super Savers O Customer JohnQ 3 305 89 101 96 1 27 08 NIA 1 11 09 johnqcustomer ne
43. 171 networksolutions com 54 Products Enhancements E Commerce Help Manual The Buy button will now appear for all products with variations even if no variations are selected When going through checkout as a guest with an associated email address and the customer already has an account the error message The Email Address already exists will now appear When saving a variation to a product a status message indicating the change will now display Discount codes are now exported in the Order Details xml export file Order notes are now exported in the Order Details xml export file Miscellaneous fixes For a full list of enhancements please visit the forums by clicking here Ecommerce 7 3 Release July 2008 With the new 7 3 Release there are a lot of improvements and enhancements for both Standard and Premium Ecommerce packages The new features and improvements are explained below New Cart Features Standard amp Premium Back End Order Entry You can now Create Orders for your customers through the Control Panel Simply click on the Create new order button on the Orders page to be taken to the improved Order Details screen Click here for more information on Back End Order Entry Improved Order Editing Edit Orders for you customers through the Control Panel Simply click on the Edit button for the desired order in the Orders page For more information on Order Editing click here Improved Variation Mana
44. 20171 Networksolutions com Ecommerce User Manual 77 Customer Information O New customer Existing customer Search Customers Email Address Exampleuser networksolutions com Shipping Information Billing Information denotes a required field Cl Billing same as shipping First Name John Q First Name John Q Last Name Customer Last Name Customer Company ABC Printing Co Company ABC Printing Co Address Line 1 12345 Blank Lane Address Line 1 12345 Blank Lane Address Line 2 Address Line 2 City Belleville City Belleville State Province Illinois el State Province Illinois iv Zip Postal Code 62246 Zip Postal Code 52245 Country United States v Country United States v Phone Number 618 555 1234 Phone Number 018 555 1234 E Update this customer s information e Add Products to your Order Invoice Click the Add Products to Order button to bring up a product search popup Enter the name of the product you wish to add or simply click the Search button to get a list of all your products Once you have added the desired products to your order close the popup and go back to your order You can edit the Quantity and Item Price for each product in your order by clicking the Edit button next to the desired product making your edits the
45. 261 Browse MANUTACLULENS isse exse eeu eek xor ek H ONE ERENNERT SR ENEE Y Ex ER 261 Custom fe H ET 262 Bn cree 262 e ARRE KARASAR RRE EARRA AARE ERRAR AREENA 263 SE 263 SHOPPING Cal ooo RM 263 Pro E Commerce Modules oorr cise orenian s EEN ERNKAEEEEN SEN sistemas aa EF KEV PF e TERR semen 263 Featured dione T NEEN 263 Search SHOPPING Lists ees sieeve semen 263 Design Featured Products Display Standard and Premium 265 Featured Products MOdUles 2 vue eueggeuEKNK NEES EEN NEEN ENEE ANN ES tuys EE Ere YE Peer eee E ERE rk e eas 265 To Add the Featured Products module cccccesccscccssccseeecssevenseeedseecensesesevececeeeseeeeneenees 265 To Edit the Featured Products module cereo Xena eh rra mea ed Rar rne BEA 266 Product Layout D 268 Presdefined Product EayoUts eee eme kr eere meo x dI SEAN EE EE REVENU RC QCR E dE 268 Premium Only Advanced Product Laos iiie e keese SEN NS rere RENE NEEN ERE SCENE EE NEEN NEEN A 268 Product List DESIGN ENERO 269 Editing the Product List Design eu ege ee dE rrr n cures n eros arr onera vie sso ros E aaa as Ee ENEE en 269 Advanced Product Layout Premium Only eee reete eror ne ERKENNEN EE nr sees eer ee rae KENNEN 271 Create a Product Eayout Design e sue eee NNN EENS intuere vaio aa EENEG NEEN o ENNER RU Hele sae ss 271 Edit Product L
46. AE AR e E P UEMMeNU I QUxS one pr XX E CE EE EREET 314 Module FU ltlCtiOhs soto i er pra x e dese cexIi DN Ir sien 3 Ve e a wavk kg vuol a vi ea E erui dog EreUPr ger traage 315 Login ee EE 315 PC Hm 315 Parameters 52e rei pi e ae CO REIS EU UD E ERI RARO RUE AS LlRE REPE S UUEERIITE E VSS SUP Q DOR 315 Search Modul s o1 rie M Sheds Urbs ueeree uo erperi aspere ag eri T prre SEO io eri d euo c ie drea a ENT S denies 315 KLEK 315 Parameters iber ee new ACH UU 315 Shopping Cart Module ecce esee enr ree spe eee oae E Tu aa PR ERE INE ET RA EX REPE PSERE CAR Ee SE aea SETS 315 NIC EE 315 Parameters cosssciavacesi cosets arts e ENEE xk eeev ve ex Ebr e yu e SEENEN ENEE ENEE AE XA EVE ERE EY YE 316 Cat gories Module oe xou nete ea xx exa eo ERKOERRT ORATOR ERRAT UC RAS DNE EN CERNI NER ORE XY ME 316 PIC dp H 316 Parameters deed AEN ona S EMT 316 Order FUNCTIONS EE 317 Ve 317 Available Valles 5 oriente rene torre er a EVI P DINE meu ES nweitinre nd owsewlesendbv wore TN CK ek ER REP meus 317 Product Design ERGOE suse nes eror t rr rere Ere me e REO E ve EErEE D PST Ee C DERE RE NU REGIONES 318 MUSIC T acne 318 Available Values cece cccecc cece eee c eee ee esee eese e nn n e e esee esee 318 Conditionals Predefined 339 0 oi iti tree err xen Rx ere X rrr RR REX DE REESE SEE E EE P S x eU
47. Click here to learn more about the Remote Add to Cart feature Product Level Discount Code The Ecommerce 7 6 Release will introduce Product Level Discount Codes allowing you to give a target group of customers a discount code to enter at checkout Your customers can use the provided discount code or link to receive the percentage or dollar off the desired product 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 17 To learn more a about Product Level Discount Codes click here Control Panel Paging Enhancements This is a usability enhancement to the Control Panel that will create more useful paging functionality across the board Currently we set paging at 25 rows and this will deliver controls to optionally display more rows for any grid e g 25 50 100 or 200 This enhancement will allow the user to jump to the page of their choice Miscellaneous Enhancements Listed below are all the minor enhancements in the 7 6 Ecommerce Release Checkout e A message urging customers to checkout with Google Checkout no longer appears if no Payment Gateway is setup Control Panel e The View Storefront link no longer stays on secure URL if you are using a custom index htm page e Sales stats for previous month now display the correct statistics when the current month is March e The shipping and handling charges no longer are shown on the same line
48. D Search Query Report view the terms that your visitors use to search your store 2 Page Not Found Report View information about what pages people are incorrectly requesting 990 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 100 E Commerce Help Manual Income Report The Income report returns revenue information such as total revenue Total store cost etc To run the Income report select specific dates or an appropriate date range from the drop down list select which order statuses you would like included and click Go 2 Report Summary Income Report View overall revenue data below by date range and order status Reportfrom 12 01 2008 73 to 12 31 2008 Z or Previous Month z Filter by Order Status M Select Unselect All M order Received Iv Payment Received iv Partially Shipped Iv Shipped M Canceled M Declined I Include archived orders Gross Sales 2 663 14 Store Cost 717 24 cocs 9 00 Gift Certificates 0 35 Tax 55 46 Shipping 652 43 Handling 0 00 Net Profit 1 945 90 This report lists the total revenue you collected for the time period the breakdown and sub total of your costs and the total gross profit you collected Gift Certificates are also included in the revenue calculation and are presented as a separate line in the Premium software 2009 Network Solutions LLC Network Solutions 13861 Sun
49. Discount Dollar Amount Quantity Discount cece cece eee een neee ence eene eme hene 29 Low Inventory gcc 30 Customer Requested Enhancements cccsscscscscccencesaceansenscsseceseeccesaceeneessseesseseseaeeeaeseneens 32 eed was neta idee 32 Control E e E eases wisest ncdevangediagers E P E ETA walandaueedalgtsiaeenuatesvageedanctiwasae 32 Dire cfc M 32 File MANAGED Eee 32 Cc M DM E A 32 cu ENN EEN 33 PROGUCUS c 33 QUICKDOOKS es Eise ess eege alow a s diemndsorein ROCHE DIE DERI NE aie REIR I POPE O Re ntErPPUUS Sg 33 Shopping Carts isis een cheese exkbRr EEXX ood ERU EESE e ee EUER deep EE Ne Ex ERU ee xI ne OX EN ER EX REPE EET x RC x ES 33 SHOERON dec URL 33 Miscellaneous Software Changes oe eee rex etuer rie rk ENER ee ERR a EXER EE ER ere EES ee bea NENNEN 33 Account Manager EE 33 el e EI EE 33 EISES ee ees 34 CME CKOUL e 34 TEE EE 34 DDR 34 ee Pa PP cote 34 lan Eeer CEA dunes tbs ode 34 File EE 34 Google AnalytlCs iie gg et eexk br xxx e EX Ee Feu Rr SEENEN REENEN EEN ENKER ENNEN ENK ENEE 34 leie d ee tT 34 DTI paeem 35 EN Une
50. ES EG 35 Kc M E EN as see sidsdiun E E A Gaiaha emake acilg de sites saute E A AA 35 PAGES Me TIBI 35 Page Redilects gg agestagegg gees geseet ss NT I E EU FEE ARENS EE UH REF SEN 35 PROGUCUES 35 Product REVIEWS 36 QUICK Tee 36 MogcHC EEUU 36 SHIPPING A UTC 36 ASA LC E PEE 36 ALO EE P t 36 Ecommerce 7 4 Release o January 2009 ectetuer eara IARE EE RERRIAR ERR ERR RE A RREIAAN DAR EN e 37 ControliPatlel ode See Age Ae rele die site ee ae npe E ENEE desee bruce o resa Ge ege deste da 37 Import EXDOEL secondi ire creto ero arae vere rE as etedomisues verd Ens aor E T ErDd P OP RR ERE Nep ES a ErO s OPE ERE Ke RS 38 Order Mapagermepb Zen eege 39 n Qe 39 PROGUCIS EE 39 Merc EU 39 Help Documentation eiie REN NEES RENE ENNEN ERR NER ERG XN ERN NEAR ERR outers e ERES ENEE Ne 39 7 4 BUS PIXOS ce ENEE ENEE 40 eed 40 Control Pariel 5 ee ees Seed aver EE A E ATA E ERR REA E E E INANE RE 40 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Table Of Contents Ecommerce Help Manual Table Of Contents vi INS STU TTL 40 GOOGLE rdc deeg Eege NN EEN EEN SNE EEN EE EEN AEN REENEN DEE SERA E ANE geen A0
51. Ecommerce Help Manual v7 7 2 PDF 14 28 MB 360 Pages 9 3 09 F network solutions This page intentionally left blank Ecommerce Help Manual Table Of Contents Table Of Contents Ecomimerce User Maina 2525 ss g tt aa SE EEN 1 Welcome EE 1 Ecommerce User Guide 52 dek eee ee EE dE dx v d vor D ecdiawnenatenetanentaam eedsonssewedeaemesase 1 Welcomel te ibes dette 3x dava rv eg ENEE dE RENE comma dene DM Ta CE dears NOE Se P b Eu E EA e 1 How to Find Topics im This Mafillal erect tenen o d enr dE Ex HERR dE dE AER ERE VE 1 Getting Started Where Should I Beein 4 eso ceo o era terere ret ged ANE EEN Co EN SER Yes ETE 1 Whats M csuiiaisacicagonaes vine eege sde ege dee d ege de d ug ee dead H Oe eege ge ele See Ne 3 Using the Store Setup Checklist see dee ort ENNEN ANNER diate NEEN NEE NEEN E RENE reno 3 ECHT Le T ETT TETTE EE 6 The Network Solutions Ecommerce 7 7 Release Notes 6 Separate Ecommerce Package TyPeS ccssccssseccscnceeneesncessessccsasecsceeeennesasessceseecaceeceesacesnes 6 Internationalization of the ecommerce software 7 INGSrNAatiONAal EIDEN c 7 rni EE 7 International Tax Rates ccc ceccccec cece cece sence cece esee esee e n ns neas rene 7 New payment gateway MOnGTIS enn eege ege geed doves Fore ss ert es Uy ed oo ER pre nno eR Fuscus esr ee de ees 8 Shipping and Biling Settil s sddstue see vs ix vix esee onset erst erre er P ee etes ur ERR
52. Ecommerce release update or improvement Look below to find details on the latest Ecommerce enhancements The Network Solutions Ecommerce 7 7 Release Notes The 7 7 Release introduces a host of new features that increase the power and reach of the ecommerce software Features included in this release are new ecommerce entry level product a suite of Internationalization Tools new Shipping Billing Address display settings custom Product List layout designs new Variation usability enhancements the release of the Public API and a number of minor updates and enhancements Look for this release to begin at 9PM CDT Friday July 31st 2009 These features are described below Separate Ecommerce Package Types We ve decided to create three tiers of Ecommerce packages to better suit our customers needs Each tier has been built to suit different levels of business making it easier to decide which package suits your business needs e All current Premium Ecommerce sites will become Premium Sites The Premium Ecommerce package includes the following features which do not exist in the other two options e Import Export e QuickBooks Integration e Product Variations e Up to 100 000 products e The Standard and Starter Ecommerce package will have the following features e The WYSIWYG Editor Fully Customizable site design and HTML Integrate core shopping cart code into your HTML Customizable Product Display Customized product search and site browsing Cus
53. Having Google Checkout as the only payment gateway now correctly hides the regular checkout from customers e The Free Shipping option would on rare occasions become de selected after leaving checkout This has been addressed e Adding the minimum purchase amount to a product order when the minimum amount has already been met will now correctly add to the shopping cart Ecommerce 7 5 Release February 2009 The 7 5 Ecommerce software update will add a ton of great features and enhancements all of which are listed below Look for the update to go live Thursday March 5th 2009 In the 7 5 update for the Ecommerce stores we ve added a new feature Price Levels You can use this feature to setup tiered pricing for different groups of registered customers this feature replaces the Customer Group discounts functionality and moves all your current customer group discounts into price 230 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 24 E Commerce Help Manual levels We ve improved the Order Manager and Customer Manager added dollar amount discounts added Low Inventory Alerts and added a new ChatStat module to make it easier to sign up and implement ChatStat on your site as well as utilize ChatStat for direct support from our dedicated support team We ve also addressed an unprecedented number of client discovered issues as well as fixing miscellaneous issues A brief overvie
54. I UNNPUNDFUEFITUEENSN DINE 22 LO Jae T RR E TTD EEN 22 DEUIIN T TT I I IULIUS 22 Payments i essseesxss ee pea ee ve oer Re XTE E RR E ENG EEEE EEEE NEE EEEE 22 Personalization QUESTIONS 222 2 c as eee rr rer ee rera pa eni RU E POP Re na eu AR UCREYOR VELO a REF R Y dae 22 PRODUCES Z ng Med EEN t ddl x X3 dux VR V IRA VR I ARN ed dr SO Eb d Ad cedex EE FEY VEA T M EN RAE 22 QUICKDOOKS eanan vta en Rx och ER IER Gace PP PPM D caster tides Ernte U Nd usdua E Cog UID CO OR QE 22 REDONS cca RN EET TTD DOT ITE 23 P E 23 Shopping Carts EE 23 elle ENEE 23 Ecommerce 7 5 Release February 2009 oni NEEN scenes en oa wer e oras voa EDDA we RENE KEN 23 Price LOVES 2 d RE C ht 3 b e NE RA A ae A V EN VON IR SEET VXG Va Sy aie YR NN 24 To Create a Price level e 3 A AEN EENS RV Y ge PR ANE aes ER RES 24 To add customers to a price level ccr Ne err x e axe Rn ee RP e Y ee ENER EECH 24 Order Mahager ecd oesseeex o Seed REENEN ENEE SEENEN EEE EEN 26 The Customer Maliager ce toxu e rex pet ex ax Vene NEE ENEE AER EE dg gd SIR Ri ss 27 ivo 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Vv anis MR See e 28 Use ChatStat to talk directly with the Support Team NNN ENN EEN EEN entente nnn nnn 28 Use ChatStat to speak directly with your customers ese cee e eee eee e sence eee nene ee hne 29 New
55. Manual e The eProduct download link now is correctly emailed to a customer with a successful checkout following a declined credit card checkout e The short description text for product reviews will now correctly display as HTML is HTML is used e Variation handling fees are now correctly applied when the variations are purchased Product Reviews e 58009 Product Reviews A Save button has been added to the Edit Product Review page Quickbooks e Orders randomly Fail to sync returning an String Too Long error Reports e The last page of the Page Not Found Report no longer creates an extra blank page e Income reports will no longer time out if a large amount of orders is being pulled into the report Shipping e Custom shipping method names containing special characters will no longer show as HTML code e FedEx registration requires both a first and last name An error now appears with this explanation when a client enters one name e Clicking the Save amp Return button now creates an error when the origin is not filled out e Shipping Origin fields are now marked with an asterisk indicating that they are required fields e The Save amp Return button now correctly returns the client to the shipping carrier page from the Regions Edit page e The shipping region Nicaragua is now correctly listed in Central America Shopping Carts e Entering a search term and hitting the Enter key will now activate the Search button
56. N E ANE KEEN aan REENEN 325 Upload a Custom fe bp NET 327 To Upload your Custom HTML Page iiec eere rer Rae ex x En eR ENNEN EEN EEN EE bee Ye e EX Feed 327 The WYSIWYG e 330 The WYSIWYG BUEEOllS oc sure oc eene oup rh IRR kn nien ends vende FX ORE REHEEE EROS RRM ERANT ENERO SUAE asennad AKR E Nu 330 View H IME View Editor BULtOn 9 ege NEE dE anneau t i tn ex XR ERE PER REENEN EEN e 331 Adding Images using the WYSIWIG vesscn ss pan v peue sexa s ore ho yore Foro ux T ecu sorte Sex KE Eme sae e sS EPERE 333 To add ap Image using the WYSIWIG see ae ve degen d sn deer E rna DER repr PER Eris EEEE 333 CHAS CAL 335 Use ChatStat to talk directly with the Support Team SEENEN ENNEN EEN NENNEN EEN EE 335 Use ChatStat to speak directly with your customers ee SEENEN ENNEN hehehe ENN EEN ENK 336 To add ChatStat to your storefront esie eher EES NENNEN e EXER e ER ENEE E SEENEN e E ERU eS 336 I A PUES 338 Getting Started ERENNERT sues eek ege uae eR e ERERE EE E RM EE Ee ENEE EN 338 Due PERRO IT D TL IEIUNII 338 uiid PEE BEER 338 INS EE TT PE 338 xvi 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Index 1 Ecommerce User Manual Welcome Ecommerce User Guide Welcome Congratulations on choosing Network Solutions for your e commerce web site And thank you for chec
57. Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 21 Categories e Setting a product as a category special now correctly displays that product at the top of the category page Checkout Questions e Checkout answers with more than 450 characters will now save correctly in the Control Panel e Images that have been added to checkout questions and personalization questions will now display in a more aesthetically pleasing fashion Control Panel e Loading new images in the image manager will no longer display the old image e The general tab image manager now opens to the correct directory e The Logout Key image has been fixed in IE6 e The control panel now correctly uses wildcards for searching partial terms e The Order Affiliate Code has been added to exports Customers e When creating a new customer with an already registered email address the error message Failed to create customer A customer with this first name last name and email address already exists will appear e In IE6 the expand collapse button would sometimes remove the Active label from a design template This has been corrected e Selecting a template will no longer redirect you to the site design page e Adesign cloned from a locked design was using global modules which could then be changed affecting the locked design This issue has been addressed e Several themes have had minor adjustments made for visual improvements Discounts
58. ab e Editing a variation no longer deletes the display image assigned to that variation Product Feeds e Product feeds now accurately reflect the site setting for out of stock products Out of stock products no longer appear in the product feed if the site settings are set to hide out of stock products e Product feeds now correctly export the whole image path including domain name for all products with saved images even if the image name includes spaces e Product feeds are no longer rejected for having products with unlimited inventory The inventory was previously being put into the feed as 0 for unlimited inventory products It will now be 1 e Products feeds are no longer rejected due to being out of stock If the site setting allows customers to see and purchase out of stock products the feed will export these products to the feed with a stock quantity of 1 e Google Base feeds no longer carry over HTML in the short description field Because Google Base does not accept HTML products with HTML in the short description field would cause the feed to be rejected The HTML in the short description is removed e Tabsin the short description of products are now automatically removed before the Product Feed is generated to avoid breaking the feed format Shipping e Free shipping is now shown in checkout with other shipping methods for customers who have a free shipping eligible order but wish to use a different shipping method e F
59. act Us page the Order Email From address when clicked now returns to the General Settings tab Payments e Linkpoint API The Void operation in the Linkpoint Payment Gateway now works correctly e USA ePay is now able to process partial balance refunds Personalization Questions e Any User that has permission to edit products and personalization templates can now preview personalization questions Products e The deleting and re uploading images individually in the Product Image Gallery no longer creates an error e Blank variation templates can no longer be applied to products e The Product sort order is now displayed on the Product Index page Product Feeds e The Googlebase Product Feed contained extra tabs at end of rows that were causing errors on submitting the feed to Google This has been fixed Reports e Expanding a variation product now correctly displays the combination of options purchased Shopping Lists e The List View now includes personalization surcharges e Some Shopping lists would occasionally fail to retrieve list details This has been fixed Storefront e Changing the Shipping Option while viewing a shopping cart now correctly updates the price total to include the new shipping price e The Taxes header will no longer display when taxes are turned off in the cart details settings e Clicking on a category pages from a secure page now takes you directly to that category page after log in instead of the homepage e T
60. all products sold quantities sold and total customer sales The Total Gross Profit is the difference between all customer sales and the store s cost for the items This report will pull from any order that is currently in the status selected Select your statuses date range and click Go 2 Report Summary Product Sales Report View individual product sales information below by date range and order status Report from 01 29 2009 Z to 01 29 2009 73 or Today z Filter by Order Status M Select Unselect All IV order Received iv Payment Received iv Partially Shipped iv Shipped M canceled T Include archived orders Manufacturer All zl Product Qty Sold Sales Balenciaga 1 770 00 Ferragamo 1 770 00 Green Clover 1 600 00 Tankard 1 660 00 Total Orders 4 Total Revenue Total Store s Cost Total Gross Profit M Declined 0 00 0 00 0 00 0 00 Gross Profit 770 00 770 00 600 00 660 00 page 1 2 800 00 0 00 2 800 00 In ecommerce Premium products with variations display in an expandable menu which lists each variation as a line item Click the plus sign next to a product to expand the list 103 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 104 E Commerce Help Manual 404 Page Not Found Report The number 404 is an error code that displays on your customer s browser window and tells your customer that the page na
61. ant option is selected e Products with a main image and variants with no images will now correctly display the main product image for all its variants e Products with variations that are not enabled will no longer display an Add to Cart button e The Variation link for eProducts on the Product List will no longer take you to the variation page Eproducts cannot have variations e New product layouts can now be applied to gift certificates individually instead of having to use the default layout e E Gift Certificates now correctly reflect surcharges in subtotals and order totals e eProduct downloads now work correctly for newly created stores Reports e Product Sales reports will no longer list Canceled or Deleted orders that have been archived e Orders placed in a sub status of Shipped now correctly are represented in Income Reports e Canceled and Declined orders that have been archived will no longer appear in the Tax report Shipping e Fedex now correctly returns rates for shopping carts over 70lbs e The checkboxes in the shipping regions section will no longer duplicate when selected e Non Shippable products no longer incorrectly factor into shipping price calculations when in an order with other Shippable products Shopping Carts e Discount text and pricing will now correctly be removed when updating the quantity of products removes discount eligibility Storefront e Error message will now reflect minimum order quantity value
62. at were being denied in the cart This issue has been addressed Personalization Questions e We now add a leading to image paths if the image does not already include the character Products e The tooltips for Product Reviews and Discounts have been adjusted in size and placement for smaller screens e The tooltips for Variations have been adjusted in size and placement for smaller screens e Sales Price no longer displays in customer lists when a pricing message exists e Changing the price level drop down in product variations when no price level has been set will no longer causes an error e Changing a product with variations to a homepage special on the Product Manager page would sometimes cause an error This issue has been addressed e Categories at the deepest allowable level are no longer selectable as parent categories in products Quickbooks e Occasionally orders would fail to sync and report a String too long error message This has been corrected and should no longer occur 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 23 e Some orders would fail to sync with QBMS with an error message ReceiveResponseXML failed This issue has been addressed e The Inventory amounts in the Control Panel were only being adjusted if BOTH the Import Inventory and Export Orders options were checked This issue has been addressed Report
63. ates Once you have your template selected you have the option to customize it with your own Colors amp Fonts as well as a Logo For an In depth step by step look at setting up your first store the Ecommerce Setup Guide is an excellent resource You will also find a glossary of information linked to different terms throughout your Control Panel You will see these terms underlined and a question mark icon when your mouse scrolls over them Left click on these terms to bring up a new window and definitions for these terms Remember if you have any questions about the software that this guide does not answer our Technical Support Representatives are available to help you at 888 252 ECOM Our support hours are from 9am to 9pm EST Monday Friday To contact us via email send us your question and we ll get back to you 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Neworksolutions com 2 E Commerce Help Manual with an answer within 24 hours In case of emergency our Customer Service support team is available to troubleshoot your issue What s New Looking for info on the latest updates newest features and important improvement Check out the Release Info page of the manual There you will find a quick overview of the latest release with links to the relevant enhancements 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com
64. ayment Gateway 4 ie ex kno EN ahh Eae EEN ENNEN ANNE AER e EE rera ERR eR 205 Setting up a Cybersource Merchant Account essssssssssesesrosssssossoseisersossoressssecssresssssese 206 Linkpoint API Payment Gateway ess iere EEN eara eX Ex NEEN re SERE EX VR EXER E ERSTES ERR EY CX EXE E 206 Setting up a Linkpoint API Merchant Account ccccecesseccccscceeneseaeeeeesesescceceseaeeanenas 206 Payflow Premium Payment Gateway scsi ccc ex ne exon ENEE EEN e ERE IRR OO ERE ERE OEAU EE sas DER RYE E 207 Setting p a Payflow Payment Gateway geed aon hh rx eco e ER senda OR ENEE dE SEE EEA RITES 207 Paypal Website Payments Premium Payment Gateway ccssessseeseesee eee hene he eee 207 Setting up a Payment Premium Payment Gateway eso dE eer en hetero heo ENER dE EEN e erre EE EEN 207 Plug n Pay Payment Gateway iis secessit teta EEN n va a EE PEE ERR a IER CF UNE ENEE EE NNN epe 209 Setting up an Plug n Pay Payment Gateway sas verre enne E ERR EEEEER NENNEN NEEN KENNEN NENNEN 209 USA ePay Payment Gateway isssesesse sessio esrb iem uerb EENG SEKR ER sistema EENEG E EFE EFE ERES EEE 209 Setting up the USA ePay Payment Gateway s ssssesssssesseseosssossstsosssssssssessssssssssesosseeses 209 CSELECT plus Canada EE 210 Setting up an eSELECTplus Canada Payment Gateway ccecceecce sec eee eee eene 210 Altemiative Payment Methode iore tae dete eroe E Dat ree ER AE e 212 Paypal TEE 212 To setup PayPal ENDRES Me E Rh
65. ayout PET E ES 271 Colors Fonts and General Style Settings eese eee rrr ern hee eer KENNEN SEKR OE E EE EE he E 273 Oe eege NEEN ENER 273 doge 274 CIL M 275 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents xiv SIT VM ee ee ee Ee 275 What isthe Logo Manage ege ege deeg D reg asy er pras rcr Pv erDa Merl e e rA EENE EEEREN ENERE EEY 277 How dol use the Logo Manager uoce ore rere rro rne rre an EENG sieves oa vae eer va ara aes 277 To add a custom logo to your SILe i eoe cire eee eee ee REENEN ANE eee Ye ee yv ese cra PDC e WIDE 278 Generate a Log Os ee eeex I erbe tex euge ERR RUE e ER evo RE E Ere QUae CURVES EE SU E ERU rU Xx rele te ae Ue ee 279 I PP ENK NEEN ENEE RENE AER Tea RL ETRE 279 Invoice Layout Design Premium Only 5 roro no EN NEEN nena heo n a oen ux HE Ra Ra Ernte RI ER PR nantes os 280 CUSCOMIZE idus 280 To customize the INVOICE si esce reno ro hohes ENEE EE RERURRENSU KA EEN dE EE EE EN 280 Create a custom Invoice E 280 To create a new invoice layout design from scratch eessssoossossssessssseseesesseesessessessoeo 280 To start with a p
66. c 20 20 Part No TGP1 Customer Requested Enhancements Utilizing the feedback from the Voice of the Customer V O C forum threads and conversations that Tech Support has had with clients we ve generated a great list of ideas for future enhancements and resolutions to the existing software While many of these customer driven requests are included in each release with the 7 5 update we ve not only included a massive amount of issues and enhancements but we ve broken out the customer driven issues so that you can see how seriously we take our customer requests Checkout e When a customer has no items in their cart that require shipping the shipping section will be hidden Control Panel e Entering an order number that does not exist in the Quick Search field now takes the client to the Order Manager and displays the message You have 0 active orders matching your search term Discounts e The rounding of prices involved with discounts as been enhanced for greater accuracy File Manager e Long file names will no longer cause the image manager to stretch with no ability to resize or scroll A scrollbar has been added to the image path section Orders e The email address field is no longer required for orders when the site settings do not have email address field as required in checkout e Customer notes field now accepts up to 2000 characters e Clicking on a tracking number will now open a popup window that will display the tra
67. c API will go live once the 7 7 ecommerce update as finished on Friday Variation Usability Improvements We ve made changes to the Products Variations tab to make it easier to use and give you more flexibility and control when managing your products You also have the ability to adjust prices for all variations in one action as opposed to adjusting each variation price individually 9 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 10 General Advanced the bottom of this page gt Create Your Variation Groups amp Options Manage Your Variation Inventory Gallery Variations gt Bulk Assign Variation Images to Selected Inventory Sizes View All Price Level General Adjust Prices Adjust Oo Product Name General Price Part Number o Small 10 00 p o Medium 25 00 2 o Large 50 00 Pe o Atlas 100 00 eo Oo Universal 4150 00 p i E Commerce Help Manual Personalization SEO Info Related Products Product variations example are created by setting up Groups and Options Once you have finished you can modify or enable the inventory that has been generated by your variations at Stock Oty Product Weight C Enabled Action 0 2 aw 000 s O eai 0 5 b 0 00 O Edit 0 10 eut s O 0 25 a 000 O Eait D 50 m 000 s O eai kd t We ve also added so
68. cally show how much of the checklist you have left to complete e Once you ve completed a step the Checklist automatically lists what options you ve selected for each step Shippin Set up your shipping origin Decide whether you wantto ship via UPS USPS FedEx or others Set up flat rate shipping free shipping or choose from 2 day overnight and more Free Shipping Please note that if you have any products that are free shipping eligible you MUST setup a shipping method that honors free shipping Shipping Status Shipping Enabled Origin Address Belleville IL 62226 US Enabled Shipping Methods USPS Priority Mail USPS Express Mail USPS Parcel Post 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 5 e At the top of the checklist you can either print the checklist out or click the Hide on Homepage button to hide the checklist e After you have completed all of the steps the setup checklist is complete A SUR IPS eli Checklist Complete Congratulations You have completed the Store Setup Checklist You may access the setup checklist at any time from the Utilities menu in the left column View Full Checklist Hide This Checklist 56 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 6 E Commerce Help Manual Release Info Looking for info on the newest
69. can view the most popular searches your customers have initiated or you can click the View All Searches link to go directly to the Reports Manager e Product Feeds You can see which feeds you have generated and the status of those feeds or you can click the View All Feeds link to be taken to the Product Feed Manager Site Resource Information When making a selection under Timeframe the Site Resource Information becomes visible Site Resource Activity from Current Week Website Size 51 90 MB Database Size 682 19 MB Total Size 734 09 MB Website Bandwidth 17 22 MB Control Panel Bandwidth 33 59 MB Total Bandwidth 50 81 MB Premium Ecommerce Storefront The Premium Ecommerce Storefront overview also includes Mailing List Subscriber information Mailing List Subscriptions There have been no mailing list subscribers in this time frame For more information about the Control Panel please visit the Control Panel Overview page 630 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 64 E Commerce Help Manual Sales Sales Overview Options available under the Sales tab allow you to manage orders track customer behavior edit customer information and generate reports Click on the link to go to that specific option Standard Ecommerce Shown below is the Sales tab for the Standard Ecommerce package which includes Shopping Carts Orders Customers Price Level
70. ciesar egies eost a rx Y x4 dur Va RA WOLA D Dor Dd dU Qe RP Y XV RW RN VE TA RRN IR UR DERE 62 Shopping Carts TE 62 Sales Infor rmatiOn e s egeei d dee char i da tis ere D es eege E eege sauve idi series Pci ep ge QU EC S Eae P 62 Site Resource Inforimnation 2 g e Eas sas ege Nee de See ge AE ge de EE Neger A geed e vies deeg ees 63 Premium Ecommerce Storefront 2 Nee de d ESCHER E ANNER ENNEN ENEE ecw zc de ENEE ENN SE NN RENE EEN 63 SASS MR EE 64 le EEN 64 Standard ECOMMENCE 5 ode ex br iwi er rre e ces EO A e Gh SOUPE S Ide Se ra iv iip EX T eee 64 Premium ECOImtmlierce OK ENER NEEN ERENNERT EEN SX FR rry IA VE YT UY 64 Shopping Carts sies ciun te eue ere erre ax Ree YE Fee X Une E EY E RYRR X EXPE YENR EX EREUR T Mane E EXE RENE e CER Ee EN ROSE EY Rx 65 Carpio t vance 67 ilt uU RETTULIT 68 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents vill Creating Cloning or Editing OFders Jos iusso eek neto EN dE EE Eden AC egen AE Rude EPA E TIRE PET CET 69 TO Create NOW Ode 69 To Edit an existing order gees ed dE reno enn EEN EEN d er naa EEN d sie a SEENEN ER e ad Vea EEN 69 To Clone an existing order even ER eerte rera ENN sine bed sieve coa avevi va 6 a re SEENEN EEN EE EEN 69 lee ale cp 70 ICE cing
71. cking status of the order NOTE The tracking number must meet the standards of the shipping carrier e Alinkto the Email Design section has been added to the Manage Order Statuses section of the Orders page e Arestriction has been added to the admin notes section of the Order Edit page This restriction will not allow more than 3000 characters to be entered in the field 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 33 Pages e A tooltip was added to the SEO description information Products e Section for moving products and categories has been changed This text has been added Delete this Category You currently have products assigned to this category In order to delete this category please select the category below to which you would like to move those products e Tool tips have been added to the Edit Variation page e The fields on the Edit Variations page now match the general product edit page Quickbooks e Orders fail to sync returning a ReceiveResponseXML failed error eA link to the Intuit Webconnector download has been added to the Quickbooks Account Settings page Shopping Carts e Shopping Carts An issue with the Help Tips causing a strange wrapping error has been fixed Storefront e Editing the profile of a registered customer while logged in on the storefront now correctly changes the customer information e The Ma
72. correctly Related Search terms no longer will accept multiple search terms for the same Keyword The field length for Related Search Term has been increased The Export page will no longer keep you logged into the store After fifteen 15 minutes idle you will be logged out Order Search now correctly returns all orders The text image example in the WYSIWIG has been removed to avoid confusion The Are you still here dialog warning for timeouts now works correctly in Firefox Related Search terms are now displayed in alphabetical order Product Layout Design updates are now correctly applying to products when the layout is not the default layout Cloning themes will now correctly clone the paths for images included in the theme Google Analytics Google Analytics The Google Analytics integration has been updated and enhanced Import Export Empty image fields for products will no longer create a gallery when imported Customer Price can now be 0 00 for Import Export matching that ability in the Control Panel Old error logs are now accessible after a software update is performed on the site Importing related search terms no longer adds a new term The existing terms will now be updated The character amp now correctly changes to and during Import Clicking the Purge Data link will no longer purge active imports The Manufacturer Part Number max length is 50 characters This is now reflected in the Produ
73. ct Field list correctly Carriage returns with no line feed no longer causes errors during Import Users will no longer be able to login to the store if they visit an unsecure page A message will inform the user that they will be prompted for a password on the following secure page 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 41 nsScript e The scripts Order Reference and Order AffiliateCode have been added to the Email Design Editor nsScript dropdown box These fields have been included in the sample order as well Orders e Gift certificate email is now correctly generated when moving an order into a sub status of payment received e Variant prices will now display correctly when adding products to an order through the Order Manager e Inventory in stock now correctly updates when adding or removing products from orders in the Order Manager e The Tax calculator now correctly adjusts when the taxable subtotal changes during order editing in the Order Manager e The Leading spaces have been trimmed from the Order Status field e Order details now recognize USPS tracking codes starting with the number 420 Products e The option to Display price only after a variation is selected now works correctly for all variant group options If all the variations have the same price as the base product the price will still not display until a vari
74. d to make any changes and your customers will see no change in either their pricing on your storefront Order Manager With the new Order Manager you can process and fulfill your orders in one easy step Manage Orders Manage your store s orders below You can search for orders view and edit detailed order information or change the status of orders as you process them Create a new order You have 1 Active order in status Order Received Search Keyword Seren Active 5 Archived 2 Order Received 1 Payment Received 2 Partially Shipped 0 Shipped 0 Canceled 1 Declined 0 Admin 1 Sort by Order Number Descending ze L1 B 2 6 09 5 12 AM John Q Customer 14 30 USPS Priority Mail orserReseived a Eea nemen mer Products 1 amp Shipping amp Billing E Fulfillment S Payment Not Required s9 No Tracking Number i No Notes select deselect all page 1 With selected order s E Go Tip Howto process an order 1 View Order 2 VerifyFunds 3 Ship Order 4 Confirm Order more Not only can you change the order status right on the order manager but by clicking on the Products Shipping or Fulfillment links under each order an easy to use fulfillment popup appears that can help guide you into processing the order 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 27 Process Order 6
75. de Applied label no longer wraps when editing an Order e The order history no longer shows for Google Checkout and PayPal Express order status changes Products e Sort order is now displayed on the product index e Variation part numbers now correctly return search results e The Shipping Message will no longer be removed when variations are selected Product Feeds e The Product Feeds section has been moved It is now listed under the Inventory Tab e The Googlebase Product feed has been improved Quickbooks e The software is now able to sync with latest version of the web connector 2 0 0 139 Reports e The Page Not Found and Search Query reports no longer state that they are filterable by Order Status Search e Disabled variations no longer appear on storefront product searches e When narrowing a search by category all categories that contain results will be correctly displayed Storefront e The Personalization label no longer displays on a product if the product has personalization questions disabled e Anerror message now appears when you have exceeded the maximum number of attempts to checkout e Customers will now be able to checkout with PayPal if Google Checkout has been clicked first e When a customer changes a password they are required to create a new password that has 7 50 characters in it This is now stated when the customer changes their password e Customers will now be able to unsubscribe normally to a mailing
76. de ege PEN eens S URS SUP TREE MIR S 96 Export Subscription Emall List See cortex Ne ege gg Sx HERREN TERT euer ERE AT SOR P EFONI SE e 97 Creating THE EXPO qu 97 Upload Compatibility TIPS P aut 98 Popular Newsletter Software Labels 5 eror error sate sedis rre ERKENNEN KEEN ENER EN NEE SEN nee 98 Reports Steet SEN NEREN EEN TEE 99 INCOME En E 100 TAX E EE ssec es eue xs e sene VERSEE E Pre RUNE CENTS E SEE S Rae YR Re VERA CE ARRR E ETE E stale VE NN ERES 101 Search Query Report ecu onenn eek mu eh eia SR hx nex SEN eC i DE NERO MUCRONE NOE Ee 102 To run the Search Query report icoses e oeu x ona se eaa ek NEE EEN EEN EE SERA 102 viii 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents 1X Product Sales REDON sacitcvisidsinndvisseedvocds nadia EEE EEOC EE REECE SEEE URE anaes 103 404 Page Not Found Renert eege tege B A SEN RENE EH Eed e AE Ne Ree ERE PES 104 Shopping Lists Premium Only eer ene EEN ENK KEES nn nn tn err EEN AEN rase sooo mee aN roa aio 105 Enabling the Shopping List features ee eege ENN ENER EEN NENNEN ren va saute ENER ENNEN REN aiv eoo 105 Inspire HO 108 Inventory OVerVIeW sssssersse essere px te eux E EESE NNS S ERE EXER TE EXT S VEURA ERE VERTES
77. don VA 20171 networksolutions com 12 E Commerce Help Manual Customers e Customers will now correctly be listed for the mailing lists they sign up for when creating their account during checkout e Price Level dropdown on the Customer Edit page no longer appears when there is only one price level Design e The Newsletter Module Design gt Site Design gt Columns will no longer unsubscribe addresses from newsletters e The preview email for inactive email design was sending the active design instead This issue has been fixed e The Item Details nsScript in the Email Design section has been fixed Discounts e Selecting all products on the last page of the Discount section was making other products unavailable This issue has been fixed Email a friend e You may now specify an email address to Send From for the Email a friend function Replies to the email will go to this address File Manger e Zip files containing large numbers of files will no longer time out when unzipping Google Analytics e The Google Analytics tracking code has been updated to reflect changes made by Google Import Export e The Category field for Import Export now allows 256 characters e Categories can no longer be set to be their own parent Orders e The error message Tracking Numbers must be unique now appears when trying to edit an order by entering duplicate tracking numbers e Changing the status of several orders at once on the Order Manager pag
78. doouceue tates aceacstes ee dE eege S p se E cea See kee 18 Bt eelere 18 nc Cg 18 ST ted D ENTRE RTT OTT TP T 18 SEOLGTTOIE EE 18 KK 18 Warehouse EMERICUS 18 Ecommerce 7 5 1 Maintenance Release March 2009 ccssssssssesseeseee e enn 18 Import EXpDOFLU eee teen exeo x bee epe ee seeds erue s den cas vet vx ed entem ege esor vi dieu m p pr ERO RT erre RAE 19 Control Pariel esee NNN d usce vb EEN ENEE EEN REENEN SEENEN EIER EN E x Yer ek EAE 19 gs conn ERU TETTE ER 19 RI MIC 19 BLICK 20 ioci don ETE TT DOTT RN REA 20 Miscellaneous Enbhancements ene e e hehehe eese een nnn 20 Minor Enharncerjernts iie a e e x I v SY RSSYUN c n i e i i YE VEN PA DR DRIN GR NE Re IY cous Ea SU UNIT IR UeY UE 20 Bulk Price Adjustment eoe EE ga NEE e ax ee n e ER ere a e ER ER or rRe v RO ERR de Ye R Ee TEE 20 Categsorles esses cc gere exE ees E E VEN xx OI UE Ure gv xEX Ue A Re ERN Ne e NEU E EUN EY ME PES 21 Checkout Questions eere ecu ENEE eR EEN EEN RN EXC aga eaa sra ORCI REN Le RETE YE 21 Control Panel e voee rad E Restat owe raeswt s ra x dx ex Ne adr ea a Resa C de rileguble KR PO TNR EX RE 21 CUSTOIMElS ege ees ona visu a non E RENTA SE ROS VE RC aa ROS VERUS VERRE RAE RF UPO VERRE TIPAR DE a FUE KE 21 BPO EP 21 REI eru EN le 21 IMPOFE EXPOMEC P 21 lilVOIGOS ae EO IUe DI PII EOE E T SU PenCO na EE U
79. e Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents vii SILS DESIGIN ates iriiccneds Seege ess Se ge de Nee ge Sege Ae Eed Se sevens Eege ageleet See Ee 50 elle LEE 50 Ecommerce 7 3 2 Maintenance Release October 2008 cc ccc cece esee eee e eene 50 le EE 51 Product Feeds eiae ne i ENG enc EI Na Ya ex V wa ris i v aden Sesuanuoenseuegus ede V riv deris epis 51 MISF ALON TU 51 EVIDICMT E T 51 Kell el LEE 51 Ecommerce 7 3 2 Release September 2008 ccssccenccessccccscceencesaeesseesccecseenesenenenesoes 51 Product eelere ker dE ee hus EEN 51 Catesories PremiUiM ONLY vcssatesdsvecduavesee eremo Fea soni gue pea deele d Bed EET KO Eed e Weed dE 51 Ode E 51 Improved Store Setup Checklist eorr rro rr or rrt SEKR ENEN EIERE SEENEN ERAN dE EEN dene Ere Er Ea EEN KEEN 52 Site DESIGN 52 New Interface ng ev Cr Ep Re IRE Ir Ses rore es scans e iiVeetUsTerra sgsgim die d eh ne T See 52 Miscellaneous Enhancement 1 5 ex a eu e Ex RU I I I merbes pius eerie the Pay eR ck e EP AE EDU gS 52 Ecommerce 7 3 1 Release August 2008 4 cocer ee eR ERI e RR NNN Ne gne REENEN ANN 53 WEISS eege gege eg ee E ege v doo EX E Pa ge 53 Jc E 53 Products ERU NETTE TETTE RITE 54 Enhancements 6 ir e S ge se etit Gus
80. e Products M j You have 1 product below your reorder threshold iew a Printable List Create a new product You have 3 total products Sort by Price Level Search Product Info General Price Quantity Summary Info Options Action Example Product 1 Unlimited 2 Images v Category Special o0 Part No 4 D Variations ay VeL Y Sg SE O Personalizations v Homepage Special Mfg Example Manufacturing Co 0001 GIFSISISIIPISdUCR IESSE H View on the Storefront O Related Products L1 Hidden Product My New Gift Certificate D Images v cat Special d Pat No 5 50 00 18 O Variations B iiid an i 0 5 Gan m a Clone View on the Storefront iPeronalization cum EE O Related Products Hidden Product C IhePerfect Gift 50 00 A Cl Category Special a A ed O Personalizations Homepage Special Mfg Tremulous Builders Inc O Related Products t View on the Storefront DEBERE Hidden roms page 1 Create a new product Save Selected Delete Selected 310 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 32 E Commerce Help Manual You can view a printable list of all your low inventory alerts by clicking the View a Printable List link in the Inventory Alert Message bar Low Inventory Reorder List Network Solutions E Commerce Web Site Products Per page 25 w Show All Products v Product Info Manufacturer Warehouse In Stock Reorder At The Perfect Gift Tremulous Builders In
81. e it is selected from the dropdown menu Paypal icon will no longer display on the first step of customer checkout Product lists now have a secondary sort order Both positive and negative surcharges now correctly display on the storefront Shipping is now correctly required for products weighing less than 1 ounce For a full list of enhancements please visit the forums by clicking here Ecommerce 7 3 1 Release August 2008 The 7 3 1 Release enhances the way tax calculation is displayed giving you more options for applying taxes to your customer s purchases allows for dimensional weights along with a variety of minor fixes and enhancements More details can be found below Weights You now have greater flexibility in determining the weight for shipping purposes of your products Click here for more information e Clients may now have products weighing only ounces or less than an ounce e Clients may now have shipping methods for products weighing ounces or less than an ounce e Clients may now use dimensional weight when calculating shipping costs e The default weight for all items is now 1 0 ounces Tax A new Tax Manager now allows you to pick particular cities counties and states in which you collect taxes for your products Click here for more information e Clients may now select which cities and counties in a particular state to be taxed 53 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20
82. e owner to assign customers to a specific group for mailing list purposes Once you have set them up you can also assign special discounts based on Customer Group or Export them to a csv file that can then be used to create newsletter mailing lists Managing Customer Groups To manage customer groups click on Customer Groups under the Sales tab Manage Customer Groups Customer groups are a way to organize group and sortyour customers You add customers to groups on the Customer Manager and you can also export lists of customers for your own use Group Name Action Add a New Customer Group reat To add a customer group enter a name for the new group and click Create Assign Customers to a Group To assign customers to a group from the Customer Manager select the customers with the left side checkbox select the group from the Add the selected customers to the group drop down and click Add 95 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 96 E Commerce Help Manual Manage Customers LiT ESTE SE ES C ETE T T o ES Drs T D D EE EO GT HESS EST AT D RE o HS CH o RTT EST ER E TEST EE customers manually using the Create Customer link You have 2 total registered customers Create a new customer Search Keyword Mi Search C Name Orders Total Sales Avg Value Signup LastLogin Last Order O Customer Johna 1 With selected customers
83. e was causing the Select All checkbox to stop working This issue has been fixed Payment Gateways e The Chase Paymentech merchant ID can be six digits long This message has been added to the Chase Paymentech gateway edit page Products e Captions will now display correctly for gallery images with one image e Removing a group from the variations tab will now correctly remove the group dropdown in the inventory management section e The Bulk Assign Variation Image function is now working correctly e The number of characters allowed for Product Attributes has been increased to 100 characters e Products in hidden categories are now added to the XML sitemap e Products that exist in multiple categories are now listed once in the XML sitemap Quickbooks e The SendrequestXML Failed error should no longer occur during synchronization 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 13 e The Invalid Document Structure SAS Parse Exception error should no longer occur during synchronization e The Reference is not set to an instance of an object error should no longer occur during synchronization Storefront e Google Checkout was not returning rates for international customers This issue has been fixed e The blank option will no longer show in the drop down for personalization questions if the personalization is required and has a default ans
84. edEx now correctly returns shipping rates if in the FedEx settings the Required Signature for Delivery option is set to Indirect or Adult e The State Province drop down box now correctly displays in Internet Explorer 7 Site Design e The module Top Products has been renamed Featured Products Storefront e The Login page now requires a secure connection and is redirected to a secure page when the login page is accessed e Minimum order amount message no longer appears twice after getting shipping rates during checkout e Selected shipping method now correctly displays on orders viewed by customers in My Account e Manufacturer information and part number will now show on the invoice email item details Ecommerce 7 3 2 Maintenance Release October 2008 The maintenance release will address some specific issues created by the 7 3 2 release Enhancements included in this update are 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 51 Orders e Back End Order Entry now works correctly in Internet Explorer Product Feeds e Unable to update feed or Unable to export feed error no longer occurs when generating product feeds with products with invalid variations The software will now set a default value for the name field of variations when that field is null and check all feeds for empty or null names e Line breaks in the short description
85. ege 181 Creating a Custom Shipping Method deesse vie na o khoe ea kr pev Enn TE pe eae AE Eos o codec SP YER ged S 182 Custom Shipping By Weight eege RN scenes sates semana reis ires een eres va E AEN e EN Eae a eeng 182 C stom Shipping By Price E geen 183 Free SHIPPING ees ged gees ege 184 odis U 184 Regions Premium Only iiie Rue eo ag unen R Eh E RYE ERR Fe EN ERE RENE EES E tea EX ERRKERRUEO ER E EET EXE ER 187 TO create a new NESION osse eas sees eene re rre po E E x ES Pre Se a op a Ee Qe PER e E tae Rr e e tk EE Re EY 187 SES E 189 Deleting Permissions Sers aisaccsisesics eg ek SEENEN EES EE aca ENEE SEENEN 190 x 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents xi MonsterMarketPlace MMD nennen hehehe eere shes ess sese senses rese 192 What is the Monster Market Place sud senge eros re t rater EENS EEN KENE ENNER EEN dE aue ei 192 How do sign up for the MonsterMarketplace NENNEN ENNEN ENNEN EEN NENNEN ENN ENK 192 How do manage my listings eee sepe repre etr tnn nn a rne eren AEN SEENEN EENS or irr ER a a a aeg 192 Checkout Question ico pri yy e yy i Ie E Y Y 3 e X 3 RO PER SA 0 PY rU iwi er rr Ps Yd vd ERR I da e TE 193 Payment Manager
86. elp direct your customers to the products they are looking for To run the Search Query report e Enter a specific range of Report from and to dates or select a standard range such as yesterday previous week 3rd quarter etc from the drop down menu e Click Go Each search term returned appears on an individual line with a total Each term can be expanded by clicking on the plus to the left of the term This will display each date the keyword was used in the search function the total number of searches and the average result the search The screen below shows a sample set of results from a Search Query report Search Query Report Report from 10 01 2008 to 31 2008 2 or Select a Date Range x Purge all Search Query Report Data Search Term Action Total Searches 50 Add related term s 1 Dien Add related term s 1 Boxes Addrelatedterm s 1 Examples Add related term s 1 Date Total Searches Average Results 10 31 08 1 3 Free Shipping Date Total Searches Average Results 10 31 08 1 2 You can click the Add Related Term s link to be taken to the Search Options page where you can add related terms to help your customers find their desired products in your store quickly and easily 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual Product Sales Report 103 The Product Sales Report lists
87. ettings to reflect your country of origin Specify your time zone weights and measures region preference site currency and currency symbol The Regional settings are located at Operations Settings International Tax Rates We ve created an international Tax Rate system to go along with the international shipping so you can charge your customers the correct tax in all situations You can set these tax rates using the Override feature Home gt Operations gt Taxes ai Help on Tax Management b United States Sales Tax b International Sales TaxiVAT NOTE Due to the varying degrees of applicable tax rules particular to specific international jurisdictions Network Solutions is unable to offer any guidance regarding applicable taxes required if any for products purchased and or shipped to third parties 7 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 8 E Commerce Help Manual New payment gateway Moneris We re adding a new payment gateway Moneris to help assist international customers with their order fulfillment eSELECTplus Canada activate this payment method Surcharge Amount v 000 Store ID API Token Authorize Only Enable AVS and CVD verifications 7 Confirmation Message nsScript Order Subtotal Y Insert B pla Dies l mg se i D IA a lul i w Shipping and Billing Se
88. exu E Re ia YO gr s ye riip rese PI Ree ge ee e ida Va Oda 54 Ecommerce 7 3 Release July 2008 ccccccescccesscee ence enne eher hne tenens ene 54 New Cart Features Standard amp Premium sde ERR ee n e EEN ENEE seve EEN ee SEENEN 54 New Pro Onlly cart features oa See ker reper haha aii messe eine sini s gu gn ENERO SE ETE Y YER Eers 54 The Ecommerce Control Pare 3 Ir ENEE Ses Iu P eri X Y EY Ad v X Y eXN VETE Ode de 56 Control Panel OVerVIew x siiossssesvstesueeseekz cue ex ge Vp eR VE NN V NN Y X E SUY Veri rye iude vri e qr kr e 3i 56 The Navigation Tabs 5 eee teer err re Rr n Rn Iu a a ra ca Rey Ra EY 3 E YR e Py a SR KEREN ENN EE 58 Th Taskbar HIES 58 KAS Leen EE 58 ThE Help WT 58 leie el ue 58 le KDE 58 My BooktmarkKS oec e ches pos uge corr EEEE ERNEIEREN REENEN ENER EES SEENEN 59 UES EE 59 Store Setup CHECKUISE 59 Storefront Overview cccccccccseeccenee eee cece hehehe esses esses eee n nennen 59 Store Status esr nsee ee ebxtoa xt eee re E Cre E wA E ECT X Re E PIE UE E P E EY E EEEPREE Re EE V ETE DER PES RERKN SER 60 News amp Updates Neu exces exuere er PERRE ExEPUE EE PER E YXXVE EEEE EEEE NEES UTERE EISE P teat 60 Storefront OVERVIEW c seiecie Pega sve us ecka seri auge e ka eAcl ou ga E cb redebbessUr qub T n cU Ve Y VAM E ERR E 62 Tale oxckecadisies dcta
89. ff the top if you please Discount Type Price Difference o Os e e Price Levels General Super Savers Quantity Discounts Minimum Maximum Amount Off Action 50 100 10 00 101 200 25 00 Minimum Qty Maximum Qty Amount e Products Products Selection will apply this discount to individual products Available Products Selected Products There are no products available wu Product Name Example Product 1 Ka The Perfect Gift page 1 Valid Dates Always valid O valid from through Ed O Not currently valid Tip You may apply multiple discounts to the same product or category You can also apply any discount to any of your price levels giving you a deeper ability to give your customers the pricing and discounts you want them to have Low Inventory Alerts A new feature to the e commerce cart is the Low Inventory Alert When you create your products and set an inventory amount you can also set a low inventory alert 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 31 Basic Product Information Current Thumbnail Image Product Image Add more images Manufacturer Tremulous Builders Inc e S a E L Add a New Manufacturer Mfr Part No Once your inventory for this product has reached the alert level you will be notified on the Control Panel home page Manag
90. g Shippable Di Eligible Free Shipping O Shipping not Required pecie Shoping Order Quantity min max in Stock Message E i Out of Stock Message k use QUANTITY in your message to show your current amount in stock this message will override the stock message set in Ste Settings Page Layout Current Active Layout 10000 characters remaining To allow your customers to utilize the free shipping options for your products you must create a shipping method that supports free shipping This is done by creating or editing a shipping method and either adding or modifying a shipping rule and selecting the Honors Free Shipping or Free Shipping checkbox Add a New Rule Min Lbs Min Oz Max Lbs Max Oz Base Price Price per pound Region bs loz w je United States vj Product Manager Changes The Product Manager has received a complete visual overhaul adding more information and options on the product list view Product information such as part number manufacturer and manufacturer number are listed for each master product as well as the price quantity and other info You can quickly jump to the image gallery variations personalizations and related products tabs for the individual products by clicking the requisite links You can also designate a product as a category or homepage special or even make the product hidden by clicking the checkboxes Prod
91. gement Handle the creation and maintenance of product variations and variation groups in the Variations tab of your product You can also bulk assign variation images to your product in the same place For more information on the Improved Variation Management click here Improved Quickbooks Integration Synch your store quickly and easily with Quickbooks or Quickbooks POS Download invoices and incomplete orders along with sales receipts For more information on Quickbooks integration click here Improved Control Panel Functionality Easily search your site for Orders Products or Customers using the new Quick search function or Create bookmarks to specific Control Panel pages with the new My Bookmarks feature For more information on the improved Control Panel click here New Pro Only cart features Automated Email Lists Create and manage mailing lists to get news and promotions out to specific customers quickly From the Sales tab in the Control Panel click the new Mailing List option to create and manage your new mailing lists With one click your customers can easily sign up for any mailing list you setup up for them You can also export these email lists with the click of a button For more information on managing Mailing Lists click here Custom Confirmation Email Design Customize the design and content of your confirmation emails Click the Email Design in the Design tab of the Cotnrol Panel to create custom email communication tail
92. he login section no longer expands with a long email address in Internet Explorer e The Out of Stock message was only displaying when a variation was selected This has been fixed e Entering your domain address without the WWW prefix will now correctly bring up the index aspx page Taxes e Users granted access to the Taxes tab can now override taxes e The Taxes database has been updated to comply with recent tax changes 150 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 16 E Commerce Help Manual Ecommerce 7 6 Release April 2009 Coming Soon The Ecommerce 7 6 Release The 7 6 Release includes a variety of enhancements built to help store owners and operators increase their productivity and speed while using the 7 x software New features included in this release include Custom Product Attributes Product Level Discounts Remote Add to Cart new Control Panel paging enhancements and a number of minor updates Look for this update on Thursday 4 30 09 at 10pm EDT These features are described below Custom Product Attributes Located on the Inventory Tab this enhancement gives you the ability to create a custom field or attribute for products e g Artist Year Make Model ISBN Author etc determine where that field will be displayed and have that field integrate with the search results on your storefront for customer use For Example If you were to crea
93. if the Combine Shipping and Handling charges option is not selected e Users who have access to products now correctly have access to the Reorder Page e Referring URL in orders are now included in both CSV and XML Order Exports e The discount product search now works correctly on all product pages and search results pages Customers e Some sites were receiving an error when saving customer information on the Customers Manager This has been fixed Design e The Newsletter Module can now be edited e Aminor defect in the Candy 3 template has been fixed e The number of custom product layouts has increased Discounts e The Next and Previous links in a category no longer display if there is only one product in the category Import Export e Deleting a category now correctly associates its old products to new category e The affiliate code is now included in the xml export e Product names are no longer allowed to use semicolons pipes and tildes Orders e Personalization Questions will now charge correctly when added to products e Google Checkout orders now correctly archive in the Control Panel e Product level handling fees are now applied correctly to cloned orders 170 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 18 E Commerce Help Manual e The information from Orders with large numbers of personalizations is now received correctly e The Discount Co
94. iling List module will no longer overwrite mailing list submissions made by a customer when they first registered with the site e Creating an account by first registering an email address in the mailing list module and then proceeding to the full registration through My Account no longer causes a server error The account is created as normal e Changing the shipping region to international now replaces the zip code with Postal Code e International checkout now shows State Province when Canada is selected Miscellaneous Software Changes Listed below are the miscellaneous minor changes included in the 7 5 Update Account Manager e Signing on through the account manager was causing some sites intermittent errors This has been corrected and the error should no longer occur e Signing into a store through the account manager with a locked account will now display a message stating that the account is locked and the client should call technical support for resolution Control Panel e A deleted category that had previously been bookmarked will now return a The selected category was not found message when that bookmark is used e A deleted gift certificate that had previously been bookmarked will now return a The selected gift certificate was not found message when the bookmark is used e Adeleted customer group that had previously been bookmarked will now return a The selected customer group was not found message when the bookmark
95. in the Import file e The URL for SEO no longer adjust the character to the character on import as long as the character is not the leading character Invoices e Surcharges will now only display if the amount is above 0 00 Orders e Cloning an order will no longer refresh to the top of the page The page refresh now returns the user to the same section Declined Order emails are now being sent out properly to customers for all declined orders Tracking numbers no longer duplicate when clicking the Edit button for customer information Orders made with Google Checkout are now displayed correctly in the Order Manager Adding multiple variations to an order in the Order Manager now correctly displays all available variation dropdowns Re Authorizing a voided order in via Back End Order Entry now correctly re authorizes the order e Product information has been added to the Order Manager display Each order now shows the products included in the order Pages e An indication has been added to show that you are currently in the predefined or custom pages section Payments e Custom Payment methods now have the ability to change the title of the Account Number method e Required fields are now properly marked for all payment gateways e A tool tip has been added explaining the Authorize Only option for payment gateways e On rare occasions some clients were encountering unknown errors with orders charged through their payment gateways th
96. ion John Q Customer ABC Printing Co 12345 Blank Lane Belleville IL 62245 United States 518 555 1234 Edit 4 Print Invoice with payment information e Print Part No Mfg Part No Quantity Item Price Total Price 1 0001 3 5 00 15 00 Subtotal 15 00 Shipping 0 00 Handling 3 00 Tax 1 01 Order Total 19 01 Surcharge 0 00 Final Total 19 01 Net Revenue 19 01 have read and agree to the Shipping Return and Privacy policies Administrative Information Sales Rep Payment Information Payment Method Payment Not Required Ecommerce User Manual 75 Back end Order Entry and Editing You now have the ability to edit all aspects of your customer s orders or create new complete orders for your customers In the Order Details screen each section of the order can be edited allowing you to add or remove products tracking numbers admin notes and other parts of the order as necessary NOTE When you edit an order you are editing the database You cannot undo an Edit To Create a New Order e Click on the Mi Create a new order button in the Manage Orders section of the Control Panel This will open the Orders Detail page which is split into six 6 sections Order Detail Shipping amp Billing Information Order Invoice Additional Information Payment Information and Order History You must complete the sections in order before you can proceed to the following section To edit a section c
97. irmation Email e To view the your orders in Archive status click the Archived tab 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 71 Order Search You can search through your orders via the search box Keyword Search Select the Keyword option from the drop down menu specify your keyword and click the Search button Order Date Search Select the Order Date option from the drop down menu specify your start and end dates and click the Search button ven nl ise Search Order Date Order Status You can adjjust the order status right on the Manage Orders Screen Simply select the Order Status drop down box and select your desired status With selected order s You can print a range of selected orders by clicking the drop down and selecting your desired print option With selected order s Print Invoice with payment information Print Invoice without payment information Print Packing Slip Order Numbers You can set the Order number for your orders by entering the desired number in the text box The Maximum Order number is 2 000 000 000 71 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 72 E Commerce Help Manual Order Number Setting Your current order number is 6 Set order number to Import Export The Premium version of
98. ist option will open the checklist in a separate window 3 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 4 E Commerce Help Manual Welcome to your new store Print Checklist Hide on Homepage Weve compiled a list of tasks you ll need to complete before shoppers can use your store Use this list to check off items as you complete them or ignore it if you don t need extra assistance This checklist is designed to help you manage opening your online store at your own pace Design amp Layout 0 of 2 completed Site Design r1 Make your store look presentable for shoppers Use your logo to give it your own look Current Theme My Site Design Columns You have not created any column modules Page Information oO Choose pre worded pages for your store such as Contact Us About Us Shipping Policy and more To make it easy for you we have default text based on industry standards You can even add your own custom contentto create a page thatis really unique P Store Operations 0 of 6 completed gt Inventory 0 of 1 completed P Settings 0 of 3 completed b Checkout 0 of 1 completed gt Finish 0 of 2 completed e Each section of the Store Setup Checklist contains a number of steps that you can complete in any order As you finish each step mark the step as complete either on the Storefront Overview or the actual full checklist The checklist will automati
99. king out the new ecommerce User Manual This online guide walks you through the your new e commerce Control Panel You will learn how to setup all aspects of your store from the overall look and feel to adding your products and taking payments from your customers You can also download a Printable PDF version of the User Manual How to Find Topics in This Manual All topics available in this guide are accessible from the Table of Contents in the left pane of this window High level topics are set up with a book icon When you double click on the book or click once on the sign next to the book the table will expand to show all the pages in that book Each page is a topic of discussion and you need only double click on the page to display that topic in the larger right pane of the window There is also a Search function in this manual Enter a word or phrase in the Search field and click Go Then double click to choose your topic from the resulting List Getting Started Where Should Begin The software includes a Store Setup Checklist which will help you through the basic setup of your site If you are not sure where to get started click on the Store Setup Checklist button at the top of your Control Panel Another great place to start is with your Site Design Knowing what your site will look like is a great start to your store The first step in your design is to select one of our professionally designed Storefront Templ
100. label instead of the generic Custom shipping label Shipping Selection Ea USPS Shipping Options Shipping Method Price 9 USPS Priority Mail 18 70 O USPS Express Mail 58 00 O USPS Parcel Post 17 91 Super Shipping Shipping Options Click here for rates Shipping Method Price Free Shipping 1 00 O Flat Rate Shipping 6 00 Example Shipping 3 75 47 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 48 E Commerce Help Manual Taxes The 7 3 3 release includes the ability to override tax rates with rates you establish The tax rates can be overridden at the state county or city level You can also determine from the tax override popup whether you wish to tax shipping or combine shipping and handling tax together on the storefront At any time you can go back and reset the tax rate back to the default real time tax rate Cl Alabama 4 000 Override Alaska 5 000 Update v Aleutians East 0 000 Override v Aleutians West 0 000 Override Override Tax Rates State of Alaska New Settings Default reset New Tax Rate 0 0000 Tax Shipping m No Tax Shipping Handling Combined FI No Miscellaneous Enhancements Listed below are the minor enhancements updates and fixes included in the 7 3 3 release Bulk Price Adjustments e Store Cost and MSRP of a gift certificate can no longer be adjusted using Bulk Price Adjustments
101. lick on the pencil button The Orders Detail Page 750 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 76 E Commerce Help Manual amp Order Detail Customer Information 9 New customer O Existing customer Email Address Shipping Information denotes a required field First Name Last Name Company Address Line 1 Address Line 2 City State Province MH Zip Postal Code country United Sie v Phone Number O Register this customer Wen Order Invoice Please complete the Customer Information section Additional Information Please complete the Order Invoice section Payment Information Please complete the Additional Information section Order History No updates have been applied to this order Delete amp Return Billing Information o Billing same as shipping First Name Last Name Company Address Line 1 Address Line 2 City State Province Zip Postal Code country United Sie v Phone Number e Enter your Customer Information Enter your customer s information or select a customer from your existing registered customers Once you have entered the required customer information click the Next button to proceed to the Order Invoice Section Customer Information 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA
102. me or location typed into the URL Address field is either incorrect or missing The 404 Error report displays all pages entered on your storefront that return a page not found error message By default the report shows all files requested for the current month This can be changed by selecting different criteria and clicking Go The appropriate results display in the screen similar to the example below ummary Page Not Found Report Report from 10 01 2007 gu to 10 31 2007 Ed or Selecta Date Range e File Requested Referring URL Hits Hits favicon ico 1 100 00 96 page 1 Follow these steps to get a current Page Not Found report 1 Enter the beginning date for your report in the Report from field 2 Enter the ending date for your report in the to field These two fields will give you the specific date range that your report will cover 3 Click Go to run the report Alternately you can select a standard range from the drop down menu such as previous week previous month etc 1 Click the drop down button to choose from this list 2 Click Go The report will run and when finished will display all Page Not Found occurrences within the specified date range 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com
103. mer information including password changes From the Customer Edit page you can add a customer to a Price Level Customer Group or Mailing List You can also see the customer s total order history 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 83 Manage Customer Details Customer Login Information Email Address Johngcustomer gmail com Password Confirm Password leave the password fields blank if you do not wish to change the pasaword Oo Notify customer of password change Cl Tax Exempt Email account information to customer Billing Information First Name Last Name Shipping Information M Shipping same as billing First Name Last Name Company ABC Printing Company Company ABC Printing Company Address Line 1 Address Line 1 Ll Mi Address Line 2 ciy Bellevile State Province iM Address Line 2 em Beete v State Province Zip Postal Code Zip Postal Code Country Country Phone Number Phone Number denotes a required field Price Level O General Super Savers O Resellers Cut Customer Groups v Super Savers Mailing Lists v Super Savers Club Order History Successful Orders 1 Total Sales 59 30 Average Order Value 59 30 Last Order 2 5 08 Order Number Date Tracking Number s
104. n clicking Update The totals for the order will automatically update Order Invoice 77 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 78 E Commerce Help Manual Order Invoice Add products to order The tax and handling amounts and shipping methods may have changed since your last action Please review o these fields L1 Product Name Part Number Quantity Item Price TotalPrice Action oO Green Sittin Chair 1 100 00 100 00 Subtotal 100 00 Discounts 0 00 Select a shipping method v Shipping 0 00 Handling 0 00 Tax 0 00 Order Total 100 00 Surcharge 0 00 Final Total 100 00 Update Total e Enter the Additional Information for your Order The Additional Information section of the Order will hold any Checkout Questions you have setup for you customers Remember that you must fill out Required sections in order to proceed to the Payment Information section When you have entered the required Additional Information click Next Additional Information 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 79 Additional Information Checkout Questions denotes required field Policy Agreement Mi have read and agree to the Shipping Return and Privacy policies Administrative Sales Rep Customer Notes
105. n the Order Editor e Tracking numbers can now be deleted from orders in the Order Editor e The handling fee for an order is no longer removed when removing products from another order Products e Large eProducts 40mb or more now correctly download 430 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 44 E Commerce Help Manual Discounts e Quantity Discounts now accept an unlimited number of products e Products can no longer be selected for additional quantity discounts A product that has a discount applied to it will no longer appear in the list for other quantity discounts Shipping e Custom By Price shipping methods now have an option to Honor Free shipping e Non shippable products no longer count as part of the price for determining shipping price These products will no longer generate shipping charges Storefront e Product MSRP now displays correctly when variations have the same MSRP value e Storefront The Image gallery will now resize based on the size of the product image instead of the size of the first image in the gallery e Customers will no longer have logout issues with stores that utilize a shared SSL e Changing a customer password on the storefront no longer causes login issues for that customer The customer will be able to login with their new password as expected Taxes e Some regions were not displaying the correct default tax rate on
106. n the parent status dropdown now match the status colors Back end Order Entry no longer states that the shipping selection has changed when creating a new order Editing international orders no longer show that the State field is required Clicking the reference field but not making any changes no longer signals to the software that a change has been made The Edit Order page will now display an N A if there is no value for the payment information If a customer pays for their order with a customer account any payment fields that no longer apply or have no information will no display N A if the option is not enabled Taxes now recalculate correctly when the Update Total button is clicked When editing orders in certain rare circumstances the only shipping option available was Shipping not Required This has been fixed Editing and saving a Canadian address no longer changes the province to Alberta The Pages tab now correctly highlights when clicking the Custom Pages link in the shortcuts tab Premium Only Page Redirects Validation errors now correctly display both the new and old url in the error message Products Products with a the maximum character name 150 can now be cloned Editing variations and then canceling them will now correctly return you back to your filtered product list 350 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 36 E Commerce Help
107. nage Action D Genera z grenge C SuperSevers 8 egene Add a New Price Level e The Price Level Manager displays the number of customers currently part of each price level e Enter the name of your new price level in the Add a New Price Level text box and click the create button To add customers to a price level e Navigate to the Customers section of the Sales tab 85 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 86 E Commerce Help Manual Manage Customers Your site s customers are automatically added to the list below upon registering for your site You can also add customers manually using the Create Customer link You have 2 total registered customers Create a new customer Search Keyword Search Name Orders Total Sales Avg Value Signup LastLogin LastOrder Action CO Customer Johna 1 14 30 14 30 2 6 09 3 2 09 2 6 09 Johngcustomer gmail com Price Level Super Savers O Customer Johna 3 305 89 101 96 1 27 09 N A 1 11 08 johnqcustamer amp networksolutions com Price Level page 1 Save Selected Delete Selected With selected customers v Create a New Customer Export Customers BI e You can move a customer to a pricing level directly from the Customer Manager page by clicking the Price Level drop down and selecting the desired price level The Customer Manager is explained in detail here On the Storefron
108. no longer cause a line break in the feed The software will turn these line breaks into spaces Line breaks in the feed were causing the feed to be rejected Migration e Migrated enabled sites will no longer display the store setup checklist Sites that have not been enabled after migration will display the store setup checklist Payments e PayPal orders will no longer generate an error stating that totals are invalid e PayPal Express now correctly allows gift certificates discount codes and product questions Storefront e Creating an account now works properly when the setting Operations gt Settings gt User registration and membership is set to Login required to access Registration enabled Ecommerce 7 3 2 Release September 2008 The 7 3 2 Release introduces Product feeds for use with external price comparison sites expands the category limit to 2500 Premium only improves the Store Setup Checklist and introduces several new themes for your e commerce site Product Feeds Product feeds allow you to supply external price comparison sites such as Google Base Shopzilla and Shopping com with your product information giving you more tools to in selling your products to customers Click here for more information e Product Feed Information date of last update for each feed is show on the Storefront Overview page The Product Feeds manager is located on the Operations tab of the Control Panel e Product feeds for specific ma
109. now all have the correct number of default themes e New warnings indicating that changing a global module can affect other designs have been added to the Global Edit section of the Design Site Design Columns area Discounts e Discount creation has been enhanced Large numbers of products will no longer cause timeouts when creating discounts File Manager e The File already exists message now also states the name of the existing file Gift Certificates e The Recharge button has been renamed to Edit Import Export e The generic error message has been changed to We were unable to process your import Please try again in a few minutes e Importing a product that is Purchasable but does not also have the CustomerPrice and PriceMessage fields filled out will now produce a more descriptive error e Importing the Hidden column was not correctly categories This has been fixed e You can now export products by Warehouse e Import Export now works correctly for specific attributes Inventory e A Save and Create button has been added to the Products and Categories sections Orders 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 15 e Changing the order status to Payment Received no longer will add inventory back to product Pages e The Offline aspx and edit this page were not working correctly on some sites This has been fixed e On the default Cont
110. nt gateway e Partially Shipped You may manually move an order to this status based on product related circumstances such as backorders or stock problems e Shipped You may move an order manually to Shipped e Canceled You may cancel any order Items will be returned to inventory if the order is moved to this status e Declined Orders are declined if payment is rejected by a real time payment gateway OrderStatus Email Customer Email Admin Action Order Received Vv I Payment Received Xl xl Partially Shipped Shipped I I Canceled Iv I Declined I Iv Xl xl What options are available with the order statuses If you click on Edit the option to select or deselect the email preferences for that status become available Changes are applied by clicking Update EENEG Decline E 2 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 91 Can create my own Order Statuses The Premium version of the shopping cart allows you to create your own custom statuses To do this enter the name select the parent status select the appropriate email options and click Add a new order status Status Name Parent Status Email Customer Email Admin Backordered Items Partially Shipped zl Iv E Once saved your custom status will appear below its parent status in the main Order Status page Each custom status created will adopt the rules for the
111. nufacturers and warehouses at a time using the Bulk Price Adjustment tool Migration e Link groups are now available in the 7x store e Active default product layout from the 4x store will now migrate to a new custom layout called Classic Layout e eProducts located in subfolders will now migrate correctly e All product reviews now migrate correctly 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 53 e Image paths for simple variants now migrate correctly Operations e Google Analytics Javascript has been updated to the latest Google Analytics specifications Orders e Authorize Only now correctly moves orders to the Payment Received status when payment is captured e Order Editor can now correctly edit the Additional Information area of the order when checkout questions with more than four answers are used e Changing the status of a large number of orders now correctly generates email for each order e Google Checkout and Paypal correctly display payment processing sections in Order Edit page e Admin notes can now have up to 3000 characters e Print Invoices now correctly show answers to text checkout questions e Payment status will no longer change when order payment information is purged for non real time payment methods Shipping e USPS First Class Mail now a selectable shipping option Storefront e The Top carrier logo now correctly shows befor
112. nufacturers or specific categories can be sent e Multiple feeds for each comparison engine can be created e Hidden products can be sent in the feeds if the option located in the Operations gt Settings section of the MCP is selected Categories Premium Only The maximum number of product categories has been upped to 2500 Orders The way that orders are created and edited in the control panel will change with the 7 3 2 release e Anerror will display when a charge or refund fails 510 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 52 E Commerce Help Manual e Canceling an order will now cancel the entire order instead of accepting partially entered orders e Order Edits are not saved until the client clicks the SAVE button Improved Store Setup Checklist The Store Setup Checklist has been improved to be more dynamic and useful as you setup your e commerce store Click here for more information e The Storefront Overview now prominently displays the Store Setup Checklist along with links to the relevant section of the control panel and to the full checklist e The current selections for each relevant step are displayed in the Store Setup Checklist e InDesign amp Layout section the name of the template chosen with an image of the template is displayed e Inthe Store Operations section under Payments the currently selected payment gateway and payment methods are displa
113. olutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 97 Export Subscription Email List To Export a list of customers who are subscribed to your newsletter you will first need to create a Customer group and place all subscribed customers into this group Once the group has been created you can then export the list in the standard CSV file format You can target your newsletter and sales emails by setting up multiple groups You will need to setup multiple groups if you want to export different types of email lists For example you might create one customer group which consists only of registered customers who have signed up for a specific newsletter a second group which consists of potential customers who have not purchased from you yet but signed up for email notifications and a third group consisting only of customers who have signed up for emails and also have purchased a specific type of product from you in the past When you export a subscription email list the information downloaded is limited to First Name Last Name and Email address If you need to download additional customer information you will need to do that from the Import Export page on the Operations tab For additional information see the tutorial entitled Exporting Data From the Storefront Creating the Export Follow these simple steps to export a Customer Group list 1 From the Sales tab click on the Customer Grou
114. olutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 45 File type Endicia For more information on Endicia shipping software please click here Orders Several changes have been made on the Order Management and Edit Order pages Now you can see all the relevant data for your order right on the order management page You can quickly change the order status see the customer information edit the order or the customer attached to the order with a click of the mouse or enter a reference item for the order With selected order s x Go Payments New instructions for setting up the Chase Paymentech payment method have been added Products Both visual changes to the Product List and changes to the way free shipping and tax free options work for products are introduced with the new release Both are described below Free Shipping amp Tax Free Changes The 7 3 3 release changes the way free shipping works in the e commerce shopping cart Under the Advanced Tab of the Edit Product page you can specify whether your product is eligible for free shipping or requires no shipping You can also specify if your product is tax free 450 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 46 E Commerce Help Manual Advanced Product Information Tax C Taxfree Special Shippin
115. ont 37 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 38 E Commerce Help Manual e ela Dee o clar mle 37 Paragraph Ford Name Ste e B i U E 3 SIS SI 3B Sr Path Image Manager i m Gorina 9 301kb d tt zs 27 9 kb E offine ong 9 13 9 kb Preview Not Available Upload a New Image IS me 9 po not resize O Thumb 150 O Display 300 O Detad 600 O custom x e The WYSIWYG Editor has been improved o There is now a button that will quickly switch from HTML to Standard view and back o When adding images the WYSIWIG will allow you to use images already on your storefront Simply click the Images button on the WYSIWYG then click the Folder icon to open the Image Manager Import Export The Import Export process has been retooled from the ground up to provide better speed and quality to clients using the feature Some of these enhancements include 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 39 e Import handling with our servers has been upgraded for a higher level of efficiency and greater speed e Descriptive error messaging has been added to help clients discover and address Import Export issues Order Management We ve added more functionality to Order Management These enhancements include
116. or customers You can export mailing list groups to use with email marketing programs such as Constant Contact to create professional email campaigns Your sites visitors will have the ability to subscribe to mailing list groups on your storefront 9 You do not currently have any mailing lists Add a New Mailing List To Create a New Mailing List e Enter the name of the desired list in the Add a New Mailing List field and click Create To Add new Customers to the mailing List e Go to the Customers section of the Sales tab in the Control Panel e Inthe Customer Manager click the Add the Selected Customers to the group and select the desired Mailing List e Click Add The customer is now added to your email list You can also export you mailing list as a CSV file by clicking Export next to the desired mailing list 890 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 90 E Commerce Help Manual Order Status What are Order Statuses When a customer places an order on your site the order is assigned an Order Status The NetworkSolutions Ecommerce Web Sites have six default statuses e Order Received If you are using offline payments or an online payment set to Authorize only all new orders successfully completed through checkout are assigned this status e Payment Received New orders are assigned to Payment Received if successfully processed through a real time payme
117. ored to your customers For more information on Email Design click here 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 55 Custom Forms Design Create forms that your customers can use to provide feedback about your store These forms are customized for a variety of uses and can be displayed on your storefront checkout for easy use by your customers For more information on Custom Forms Design click here eProducts Offer your customers downloadable eProducts which appears as a new option in the Product Type field of the Edit Product Details Screen Control the access to your eProducts with license keys you manage and distribute For more information about eProducts click here Improved Import Export Process With the improved Import Export function you can select the specific product fields you export You can also import and export Related Search Terms For more information on the Improved Import Export function click here Customized Product Search and Site Browsing Control the way customers search and find your product helping to refine their search results and get them to the perfect product If you have any questions do not hesitate to visit The Network Solutions Forums where you will find other clients discussing questions and sharing ideas about their Ecommerce store The Network Solutions FAQ where many of your basic questions ma
118. ped 1 Canceled 1 Declined 0 Sort by Order Number FI 11 13 08 6 56AM John Q Customer 28 09 USPS Parcel Post View Shipped 3j Products 1 amp Shipping amp Billing E Fulfillment Payment Aot Reguired 9 Ao Meckling Aumber ki Admin Customer M2 11 13 08 6 31 AM John Q Customer 28 08 USPS Parcel Post View Canceled 3j Products 1 amp Shipping amp Billing Fulfillment Payment Aot Required 9 Mo Tracking Number Admin Customer select deselect all page 1 Save Selected Unarchive Selected With selected order s Go An order must be in the Shipped Canceled or Declined status before it can be archived To Archive an order e Find the order you wish to archive in the Product List and then click the Edit button This will take you to the Order Detail page e Make sure that the order is in Shipped Canceled or Declined status If the order you wish to archive is not in any of these statuses you can change the status of the order using the order status drop down on the Edit Order Page and click the Save button to save your new status Order Number 3 Status Reference Tracking Number s e At the bottom of the Order Detail page click the Archive amp Return button Once you ve confirmed that you wish to archive the order you will be taken back to the Manage Orders Page Archive amp Return Resend Conf
119. play your product prices for your selected price level Price Level e Enter your new price for each of your products at that the selected price level e Click the Save Selected button when finished to save your changes e To see all the price levels of a particular product at one time click the Edit button for the desired product e In the Pricing section of the General Tab enter your product price for each level You also have the option of adding a pricing message or disabling the ability to purchase a product per price level 87 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 88 Pricing Super Savers Price 40 00 Resellers Cut Price E Commerce Help Manual Message For Sale ex Call for Pricing or Add to Cart to View Price optional e Click the Save Save amp Return or Save and Add Another buttons to save your changes 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 89 Mailing Lists Premium Only You can create mailing lists that your customers can sign up for This allows you to create targeted email marketing programs to generate professional email campaigns Home gt Sales gt Mailing Lists Store Status Closed Open 9 Close Manage Mailing Lists Create mailing lists for sending targeted emails to your mailing list subscribers
120. ps link to bring up the Manage Customers Group page 2 Select the desired customer groups then click Export Group 3 When the Windows pop up appears select the option to Save to Disk and click the OK button pemng customer export csyv You have chosen to open E customer export csv which is a Microsoft Excel Worksheet from https 01FS3b9 netsolstores com What should Firefox do with this file O Quen with Microsoft Office Excel defa Save to Disk C Do this automatically for files like this from now on Cem When the download is complete make sure you take note of the name and location of the file The filename will be customer export csv for one download and then numbered for successive downloads i e customer export2 csv customer export3 csv etc Note You should have a default file location set up on your PC and this is where the file will typically be placed when it downloads 970 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 98 E Commerce Help Manual The file that is generated from a download is always a CSV file This is the most efficient format for exporting and importing a large volume of data It can be easily manipulated using programs such as Microsoft Excel Note Depending on your Windows or Mac settings this may or may not trigger a warning message in your operating system If you get this pop up box you can igno
121. r 28 09 USPS Parcel Post Reference eds Po Products Example Product 1 3 select deselect all With selected order s v From Archived status there is no status that can be selected You can Un Archive and order by selected the desired order s and clicking the Unarchive Selected button This action places the selected orders back into the Active Orders listing in their last active statuses You can also clone the order which will create a new order in the Admin status in your Active Order list 7 Declined This status shows that the order cannot be processed due to an issue which must first be resolved You can move the order from the initial status of Order Received into this status This may also be the initial status for orders placed but declined via a real time payment method Once the issue has been resolved you can move the order out of Declined status This status can trigger an email to the customer It can also trigger a notification email to you This status places inventory back into stock if inventory was previously decremented i e the order was moved to this status from a status of Order Received From Declined the following statuses can be selected e Order Received e Payment Received 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 95 Customer Groups Premium Only A Customer Group allows the stor
122. r shopping experience To read more on the Benefits of proper site navigation see the FAQ Please visit the Network Solutions forums for discussion on this topic Beta Test New Live Chat We would like to get your feedback on a new live chat program called ChatStat Please see the following forum post for more details ChatStat Forum Post NEW Forum Community We would also like to officially announce our new Ecommerce 7 x forums The forum is a great source for community support and staying up to date with Network Solutions Register for free taday Share and Earn Share your opinions and Earn Rewards Join our online community It s Free Start Now 61 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 62 E Commerce Help Manual Storefront Overview The Storefront Overview is the home page and it is the first page you see when you sign in to the Control Panel or MCP It gives a brief overview of recent activity on the site From here the total number of Orders Received Payment Received and Declined orders can be displayed The home page displays the current day s activity for more comprehensive information select a different range from the Timeframe drop down menu Storefront Overview All Orders Manage Orders Shopping Carts Manage Shopping Carts 1 Orders Received 3 shopping carts 1 Payment Received 0 Declined Timeframe Today v
123. r when upload products from QuickBooks ceee eee eeee seen eese 246 What fields will carry over when download customers into Outckbookes 247 What fields will carry over when download Orders into QuickBooks ueeeeeeeeeees 248 Ecommerce QuickBooks Integrati n Setup eroe irre ront ha nenne hare mo n On a xa ag NENNEN 251 Setting up your QuickBooks Integrati as iis dg geg SONN En pas Kee coves one ae d ENESES EN een na 251 PPM 256 Design OVerviGW gea eve Purses tres eur ses due ENEE EES Ere EE ENEE ENEE EFE FI EU EEN AER EEN 256 Email Tj P 256 zijn ge 256 INVOICE Layout DESIGN m 256 iusti c 257 Spe Aler Neue RENE ege ENN EE RENE E SNE Den ENEE NNN EE Re 258 Setting UP COLUMNS exeo to See re x eae SEENEN dg kon ix delli ex der buen sa ewes ees 259 Using Modules in Col mit EayOtt e center eter rex rx eens EXPERS ESTE RE RE REY OENEU UEM EE e 259 exa npa a MOGUIC eC EUER 259 SCC MM nm 260 Modules 2 MEUM EET 261 What mea Worm 261 Editing a tore 261 Browse by Category PRO M 261 Browse BoMudu e m LUE
124. re it there is absolutely no danger from this file Upload Compatibility Tips You are now ready to upload your email list to your client The only area that may require modification is the very top line of your CSV file which are the labels for each of the three columns First Name Last Name and Email Address Each newsletter software company has their own column labels used to identify data being uploaded To change this information in correspondence to your selected Newsletter Software simply highlight the text and type the appropriate format Popular Newsletter Software Labels Constant Contact e First Name First Name e Last Name Last Name e Email Email Address IntelliContact e First Name fname e Last Name lname e Email email GotMarketing e First Name FirstName e Last Name LastName e Email Email 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 99 Reports To gather time specific information about your storefront the ecommerce Standard cart offers three report Income Product Sales and Tax Income Report Product Sales Report View your store s profitablity and View individual sales statistics and performance revenue figures Tax Report Tax information broken out by state county and municipality The Premium version of the software has two additional reports Search Query and Page Not Found
125. red the conversation Eddie Parker Hello how can help you today rous have a question about Price Levels Eddie Parker Price levels are a great feature that we have added to the 7 5 release coming outthis Thursday Power Transistor Share Screen Copy If there are no members of the support team available online you can still click the ChatStat button amp Need Help Offline This will open a small popup where you can describe your question or problem and request feedback Use ChatStat to speak directly with your customers You can use the ChatStat module Located in Design gt Site Design gt Columns to chat directly with customers on your store Once you add your module to your storefront you can sign up with ChatStat itself visit ChatStat com for details After signing up install the software on your computer enter your Customer ID and begin using the module to talk directly with your customers New Discount Dollar Amount Quantity Discount Our clients have been asking for this enhancement and we ve delivered You now have the option of creating and applying a quantity discount that will take a dollar amount off the order price 29 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 30 E Commerce Help Manual Edit Discounts amp Coupons denotes a required field Discount Name The Big Discount Description A little o
126. reexisting invoice layout EE 281 Email Design Premium Only 5 sue eegEe SEENEN REENEN EEN EE nisnin s oni a EEE EEEE EEEE EEES 284 Order Confirmation Email zess oreet er DREES REN ER EEN DEE EDENE EE EEEE EE BEN ENEE 284 Create a new Order Confirmation email design eese eene eene enne hn 284 Edit Email Design 2iireoe eec ee erre nane RR en eee me Era C Rr eee E e ER e e E eres Ree eR ev E ee E Eege 284 Status Change Email es eh EUEEOPESUUMETT 286 Create anew Status Change email design ione rr eene e wc essen Sauces nex Re X RE NEEN 286 Edit Status Change Designs reor rex er re een x ente ma Rx aux HE EO NER ARTE SERI RS dE Ee RE seen 286 Warehouse UE 288 Create a new Warehouse email design NEE ENNER esee E eee nennen ehh ehe het eene tonno 288 Edit Warehouse Email Deep e ues oor eta Sege Ee nta EE ane a Rasa NEE S e ae Ya SESS REEF EE 288 IMEEM m 291 rure Wu RSR om 291 IPTE 291 Custom Forms Design Premium Only ceies ires eee nk xa rear PERS eX Ebr ERN YE EX e EE Ree YE bh e YER KS YER Nes 293 Create a new Custom Fortes ege xut Ee ex SE e exe e E PER I EE ee Eee Ex dE quem Ey seeds 293 Editing your Custom FONT sessen n e oe ne RR E dE ER RC won ERR CO EE EC IRED I ERE CER Eege ETE 295 To Add a New Form Question 2i ec aee a Resa oae reco geri sex Codi C DX Y Cux VER SEN OR SR EE 295 als iai dioec et 297 To Modify your Header or Footer EE 298 ST VM DD
127. rise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 101 Tax Report The Tax Report displays all taxes collected for a specific date range Taxes are broken down by State County and Municipality To run the Tax report e Enter a specific date range via the Report from and to fields or select a standard date range such as Yesterday previous week 3rd quarter etc from the drop down menu e Select desired statuses e Click Go The report returns all sales tax collection information for the specified dates as shown in the screen sample below Tax Report View tax liability information by state county and municipality by date range and order status Report from 01 29 2009 te 01 29 2003 73 or Today m so Filter by Order Status M Select Unselect All Iv Order Received Iv Payment Received Iv Partially Shipped Iv Shipped Iv Canceled Iv Declined Include archived orders City County State mo 53 24 Saint Louis City County 23 31 Saint Louis 27 29 1010 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 102 E Commerce Help Manual Search Query Report The Search Query report returns all search terms entered into the search function on the storefront Use this report to help you determine what your customers are looking for when they come to your storefront You can also add Search Terms to your website to better h
128. rro sa eroe rr er n E STEE ENEE EE rr semen 139 Edit labia m 139 WarehOUS s giereg ee ee 141 Using the Warehouse Manager seen eh enr err a Ree Y Ra EEN ENEE Fee ka NEE FER e YER au K EN ENER ue 141 Personalization Templates Premium Only sccscccaceeccesscsesecccseceeseesaeesssessseeseeceeeaeesnenes 143 Create a Personalization Template iiec erret ata Re arn re Xa aX ER HERR e XR re ter EXPE 143 Product Reviews Premium Only oou recorrer yere ed ye ee pee D ERE c RE Age 145 Enable Product Review xo eege xh oe Ex SEENEN ER FEE EE ERR EEEUn S ERR SERE ge EES 145 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents X Related Products x irnir eun enen ee ce Ee See See TA EEE E e de E ged Een 148 To add a Product to the Related Products list sge2evug e sevice gege Ne scare SNE EEN EEN EEN a renis 148 To remove a Product from the Related Products list cc sceccccncsencenneeecevscesecseseeneesaees 148 PFOdUCtS SEO INTO Tm 150 Ure D H 150 Gift Certificates Premium Only NEE KEREN enr hr ha e ga ne a Rr Ex e E Ee RR e ERR NEEN ER e ERR ES 152 To Create a New Gift Certificate xd ed ersten eo ehe x EE SEENEN E SEENEN EU EE CEDE FERE 152 Recharge a Gift Certificate iia o xoci exer IR eR RS X ox ERR DIR EX
129. rs in this time frame Top 5 Selling Products from Today view All Reports There have been no products sold during this timeframe Product Feeds view All Feeds There are no feeds atthis time Top 5 Searches from Today view All Searches There have been no searches during this timeframe Store Status Opened Store Status Close You can quickly open or close your store to your customers from the Control Panel by selecting the Open or Close options The Store Status is located at the bottom of the Storefront Overview section News amp Updates Any new information dealing with Network Solutions or our partners will be displayed here with links to the relevant topics Check here often for new improvement announcements and other Ecommerce goings on 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 61 Last Updated Robot txt Update 11 21 08 On November 21 2008 the E Commerce Team will be placing an entry in the robots bt file of your Ecommerce site This is an effort to prevent the search engines from crawling links to the search results page which can resultin unnecessary search engine traffic to the search page This change will not have a negative impact to search engine rankings and will not require interruption to your site In addition itis anticipated that this will improve performance for your customers and thei
130. rt code to the Create Your Variations Groups amp Options section 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 11 Create Your Variation Groups amp Options Add New Group s 1 per line ex Size or Color Create a Variation Template for later use across multiple products OI Se Sort Option Name O Enabled 1 Small 2 Medium Large 4 ales i E S 5 Universal Add Group Option s 1 perline ex Red or Large Miscellaneous Enhancements Listed below are all the minor enhancements in the 7 7 Ecommerce Release Emp SR SREE Checkout e Anerror now displays when an invalid coupon code is entered in the Cart Details section e The Initial Shipping Estimate total in the Cart Details section was incorrect when both shipping and handling were taxed This issue has been fixed e The Product Link for products with personalizations in checkout was editing the current product instead of leading to a new product with new personalizations This issue has been fixed Control Panel e The time frame now takes into account the selected time zone for the store Operations gt Settings e The Sort function for shipping was not working correctly when one USPS First Class option was enabled This issue has been fixed 110 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Hern
131. rted Status Complete Download Delete ProductExportThu Product 11 13 08 Complete o 11 13 104358 4 43 59 AM User NetSol Staff e For Imports a new Import Status bar has been added as well as a date and time stamp for your recent imports and Refresh List and Purge Data links 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 43 Import a CSV File Your import has been started Import Product or Sales data into your store from an Excel viewable CSV file Import Products orders O Related Search Terms Upload File View Product Field List Import Log View a log of your current and previous imports Delete log information you no longer wish to see Refresh List File Name Import Type Time Started Status Delete ProductExportWed Product 11 5 08 8 21 AM Pending e 11 5 015414 CSV User NetSol Staff 7 3 3 2 Miscellaneous Enhancements Control Panel e The Left Column Product Search correctly returns all products e The Orders Index customer popup icon now correctly displays the Shipping information Shipping Name and Address instead of the billing information when selected e Customer Tax ID field now allows twenty 20 characters nsScript e For the Quick Order Script If the category selector is hidden all categories now hide correctly Orders e Customer Phone number now correctly displays at the bottom of the address i
132. rtial Shipment the following statuses and their sub statuses are available e Payment Received e Shipped e Canceled NOTE Custom statuses also may be used after Partial Shipment These custom statuses would follow the rules of the preceding default parent status 4 Shipped This status shows that the entire order has been completed as far as the customer is concerned This status can trigger an email to the customer From Shipped the following statuses and their sub statuses are available e Payment Received e Partially Shipped e Canceled 5 Cancel This status shows that the order has been cancelled for some reason This status can trigger an email to the customer It also places inventory back into stock From Cancel the following statuses and their sub statuses can be selected e Order Received e Payment Received 6 Archived This status shows that the order has been archived from your Control Panel list These orders are place on the Archive tab An archived order does not update inventory in any way 93 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 94 E Commerce Help Manual Search Keyword Semi Archived 2 Shipped 1 Canceled 1 Declined 0 Sort by Order Number v Descending ze Ol 3 1113 8 6 55 AM 9 John Customer 28 09 USPS Parcel Post Reference Shipped Products Example Product 1 3 O 2 1113 086 31 AM John Custome
133. s and Reports Premium Ecommerce Shown below is the Sales tab for the Premium Ecommerce package which includes Shopping Carts Orders Customers Price Levels Customer Groups Mailing Lists Shopping Lists and Reports de Sales ty Shopping Carts Orders View your customers live and View and manage new orders edit abandoned shopping carts existing orders and more hee AC Order Statuses a Customers Customize the steps used in order S View and manage customer profile processing or specify order email information notifications Price Levels Create and edit price tiers to apply to customers and products Shoppina Lists Shopping Lists Mailing Lists View customer shopping lists wish Create mailing lists where your lists and gift registries customers can sign up to receive additional communication from you Reports View order totals products sold sales tax shipping costs and more Customer Groups Create customer groups to organize your customers e W ix 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 65 Shopping Carts When customers add items to a cart but do not check out this creates an abandoned shopping cart You may keep track of shoppers behavior by viewing Shopping Carts View Shopping Carts When a customer selects a productto purchase itis placed in a shopping cart You can
134. s e The mouse over tips in the Reports page have been adjusted in size for smaller screens Shipping e Entering an invalid UPS account number will no longer return you to the terms of service to display an error message e USPS First Class Mail Package now works properly in conjunction with the Eligible for Free Shipping option Shopping Carts e Google checkout cart status is now correctly displayed in the Shopping Cart section of the Control Panel e PayPal Checkout cart status is now correctly displayed in the Shopping Cart section of the Control Panel Storefront e The Mailing list checklist will now hide the single checkbox on the module is a customer is not logged in and there is only one mailing list e The HTML sitemap will now redirect back to sitemap aspx if the URL is changed to sitemap aspx page Z where Z is any page number greater than the total page count for the site e Onrare occasions updating My Account information would cause an error This issue has been addressed e Setting the storefront to display products from high to low ratings now displays these products correctly e The option to add a Tax ID on the registration page has been added to the Operations gt Settings Checkout page e On rare occasions adding a product to a shopping list that is not for sale would result in an error This issue has been addressed e Image gallery images are no longer labeled as lower case if they are hosted offsite e
135. s Ecommerce 7 6 1 Maintenance Release Notes 13 Ina eren d e n dee 13 Personalization QUESTIONS eeneg Seege e src hup en gr ao wii e sro eo is gar ee de en eT EE Pea OF S une tess 13 Miscellaneous Enbancements nsec ence cence esses shes eese esses assesses ess esses nnn 14 Ecommerce 7 6 Release April 2009 oie e eno x rere NEEN RENE ENEE EEN EEN 16 Coming Soon The Ecommerce 7 6 Releasel socie cp ore heo a ena a PX R Ee EE EET OPER sU ARE Oa Rr kg E 16 Custom Product Attributes o cort te erret ore kara sevdudeaaes nS Serre Uere a gera ere AA SY YS S Ore due ro shes 16 Remote Add to Cart ise ess esse Cures ausu ue ao ed de deeg suena eege Nee C CU ENS EN EE TAN AT RES S 16 Product Level Discount Code NN 16 Control Panel Paging Enhancements ae eegen EN EES RENE SEENEN ENEE SEN E PRU EF E FER EMT sien 17 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com Ecommerce Help Manual Table Of Contents IN Miscellaneous Enbancements en ee hh sehe sese serene sese nnn 17 Eelere ees 17 Control Eege eebe 17 CUSTOMERS eege 17 DJ L M 17 RE E RETRO EE TETTE TTE EOD DOUDTTIEETEEDNMETT 17 pjelergu Sorel guter reales 17 GNE RECENTI 17 Prod cts iiosisssese wes une ENEE E EEN ved saa RENE ENEE EE Veg EN NEEN 18 Product Feeds tonsa acacenoauccosec
136. site s customers are automatically added to the list below upon registering for your site You can also add customers manually using the Create Customer link You have 2 total registered customers Create a new customer Search Keyword Search O Name Orders Total Sales Avg Value Signup LastLogin LastOrder Action CO Customer John 1 14 30 14 30 2 6 09 3 2 09 2 6 09 Johngcustomer gmail com Price Level O Customer Johna 3 305 89 101 96 1 27 09 N A 1 11 08 johnqcustamer amp networksolutions com Price Level page 1 Save Selected Delete Selected With selected customers v Create a New Customer Export Customers BI e You can move a customer to a pricing level directly from the Customer Manager page by clicking the Price Level dropdown and selecting the desired price level On the Storefront customers that are a part of a price level will see the desired changes to the prices for your products b The Perfect Gift MSRP 50 00 Price 40 00 You Save 10 00 20 Quantity 3 Add to Cart amp More Info This is the perfect gift NOTE If you currently use Customer Group Discounts your customer group discount will be migrated to a price level This includes all of the customers currently assigned to the customer group discount You 250 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 26 E Commerce Help Manual will not nee
137. t customers that are a part of a price level will see the desired changes to the prices for your products The Perfect Gift MSRP 50 00 Price 40 00 You Save 10 00 20 Quantity r3 7 Add to Cart More Info This is the perfect gift 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 87 To specify product pricing for price levels e Go to the Product Manager Inventory gt Products Manage Products Create a new product You have 3 total products Sort by Price Level Search Product Name E Ascending General H Keyword CH Search Product Info General Price Quantity Summary Info Options Action CT Example Product 1 peo Category Special Sa ariations E P d Ee O Personalizations v Homepage Special Mfg Example Manufacturing Co 0001 EE SAGE ERES 0 Related Products Hidden Product ET My New Gift Certificate 50 00 19 m Category Special 0 5 D Variations PE the Storefront 4 Personalization v Homepage Special Clone e EE O Related Products C Hidden Product The Perfect Gift 50 00 25 1image a Cl category Special at No TGP D Variations in SR E e Builders Inc D Personalizations 0 hells ears EIL TOC E 0 Related Products Hidden Product page 1 Create a new product Save Selected Delete Selected e At the top of the product manager click the Price Level drop down box This will dis
138. t process Orders that were made with a custom payment or payments that are authorize only will begin the order flow with this status This status can trigger an email to the customer and decrements inventory It can also trigger a notification email to the client From Order Received an order can be moved into any status including sub statuses 2 Payment Received This status shows that the order is in process and you have successfully charged the customer s account This may also be an initial status for orders placed and accepted via a real time payment method This status can trigger an email to the customer and decrements inventory when it is the initial status It can also trigger a notification email to the client From Payment Received the following statuses and their sub statuses are available e Partially Shipped e Shipped This is the default flow if the entire order cannot be fulfilled e Canceled This is the optional flow NOTE Custom statuses also may be used after Payment Received These custom statuses would follow the rules of the preceding default parent status 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 93 3 Partially Shipped This status shows that part of the customer s order has been shipped but the order is not complete yet for whatever reason This status can trigger an email to the customer From Pa
139. te a product attribute called Color you might create values of White Yellow Orange Red and so on This attribute could be applied to several unrelated products allowing customers to easily search for and find all products with a specific color To create an attribute 1 Navigate to the Inventory Tab in the Control Panel and click the Product Attributes Link 2 Enter the name of your new attribute on the Add a New Attribute text box and click the Create amp Edit button 3 Specify the attribute type and Attribute name 4 Specify the attribute visibility on the Storefront and the Invoice 5 Create attribute values by entering the new values in the Add Value textbox Each new attribute should be on its own line 6 Click the Create button when you ve added all the desired values for the attribute Click here to learn more about Product Attributes Remote Add to Cart This feature will allow you to put buttons on HTML pages or remote e g ImageCafe sites or social media sites such as Facebook that will add a quantity of product to their cart when the link is followed The HTML Code for the Remote Add to Cart is located on the products advanced tab or the variation edit screen if the product contains variations It can be used as is or modified for use on a site To add a Remote Add to Cart button 1 Copy the HTML code for the desired product 2 Place this HTML code in the desired web page HTML You can edit this code to suit your needs
140. ted below are all the minor enhancements in the 7 6 Ecommerce Release Bulk Price Adjustments e The Prices Adjusted Successfully message will no longer display when an error occurs e HTML in Manufacturer names such as lt plaintext gt will no longer be rendered as HTML code Checkout e The Shipping and handling combined was not displaying correctly This has been fixed e Products that were set to Shipping not Required were not being figured into the tax calculation correctly This has been fixed e The Tax estimate now displays the tax amount in dollars instead of a decimal number e Some customers would mistakenly enter symbols in their address field that would cause their order to be invalid These symbols are now automatically stripped from orders when saved e Personalization questions and answers are now sent over in GoogleCheckout Orders Control Panel e The mailing list subscriptions will now sort correctly in the Storefront Overview section e Product Weight has been added as a new draw function to the Product Layout design section e A new tooltip has been added explaining Containers in the Style Settings section e The coupon code used can now be added to order emails using nsScript Design e Using more than one instance of the nsScript ns ProductAddToShoppingList on the product details pages no longer causes an error e A small number of sites were missing a few of the default themes This has been corrected and the sites
141. th an invalid friendly URL has been changed to reflect the invalid friendly URL Design e Cloning an email design when the maximum number of email designs exist will no longer cause a server error New messaging has been added to inform the client that they have reached the maximum number of email designs e Renaming a saved site design no longer disables the CSS of that design e Pressing the Enter key while in the Invoice Layout Design Name field will now properly create the new layout Discounts e Creating a quantity discount with blank quantity fields now gives an error which states that the discount cannot be created with blank quantity fields e The Discount Type field now has an asterisk indicating that it is a required field Email e An invalid reference to javascript has been removed e Warehouse emails will now correctly be sent when an order is moved to the Payment Received status from a Custom Status File Manager e Unzipping files that contain folders will no longer cause an error Google Analytics e The Order Number is now correctly sent to Google Analytics instead o the Order ID Import Export e Sites with large numbers of variations containing large descriptions will no longer experience Out of Memory errors when exporting products e The order export time limit has been expanded to six 6 months 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions
142. the Shopping Cart has an additional option to import or export orders Select the status and click Import Export Orders to create a csv file of the order information A more detailed explanation of the Import Export function can be found here Import Export Orders E 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 73 Order Detail To view or make changes to individual orders click Edit next to the order on the Manage Orders screen This will open up the Order Detail view If you wish to create a new order you can click on the Create a new order button on the Manage Orders screen The Order Details Screen 73 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 74 XX Order Detail Order Information Order Number 1 Order Date 10 14 08 10 02 AM E Commerce Help Manual Status Canceled Add Tracking Number Customer Information Name John Customer Email Address Shipping Information John Q Customer ABC Printing Co 12345 Blank Lane Belleville IL 62246 United States 518 555 1234 Order Invoice Shipping Method Free Shipping 0 00 Product Name Example Product 1 Additional Information Checkout Questions Policy Agreement Edit 4 Customer Type Registered User Price Level General Billing Informat
143. the cart from View Shopping Carts 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 67 Manage Orders When a customer completes checkout on the storefront the order is placed into the Manage Orders section of the Control Panel Orders are displayed chronologically by default but you can filter which orders are shown via the Order Status links at the top or how the orders are sorted via the Sort by drop down From the Manage Orders screen each order has a summary of it s most important information right on the order From the Manage Orders Screen you can quickly view the number or products the customer the order price and shipping method as well as change the Order Status itself You can Edit orders Clone orders or Create a new order You may also set the Order Number for your current orders 670 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 68 E Commerce Help Manual Manage Orders 5 Manage your store s orders below You can search for orders view and edit detailed order information or change the status of orders as you process them Create a new order You have 1 Active order in status Order Received Order Received 1 Payment Received 2 Partially Shipped 0 Shipped 0 Canceled 1 Declined 0 Admin 1 a 2 6 085 12AM John Q Customer 14 30 USPS Priorit
144. the override screen of the Control Panel These taxable regions have been updated to display correctly Ecommerce 7 3 3 Release Notes 10 25 08 The 7 3 3 Ecommerce Release introduces new enhancements to order and product management by increasing the at a glance information available from their respective management screens This release also adds more shipping information for customers when they view their orders introduces the ability to export to both UPS Worldship and Endicia shipping services creates the ability to search for low inventory products and introduces tax rate overrides at the state county and city level The release also includes a number of minor enhancements and fixes as detailed below Import Export You can now export orders to both UPS Worldship and Endicia giving you more freedom to manage your orders the way you need UPS Worldship The UPS Worldship accepts a fixed CSV Comma separated values file At the Import Export page Operations Import Export select Orders export specify your date range and export order status then choose the standard CSV file type Endicia For more information on UPS Worldship please click here Endicia The Endicia shipping software accepts an XML Extensible Markup Language file for import At the Import Export page Operations Import Export select Orders export specify your date range and export order status then choose the Endicia file type 2009 Network S
145. the product information on the Order Manager Index view and adjusted the Shipping and Billing and Fulfillment buttons Design You can now preview your product layout designs by clicking the preview link 19 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 20 E Commerce Help Manual Product Layout Design allows you to customize how your product details are displayed on your storefront Here you can choose from our provided layouts or clone one and modify the design using our advanced editor Predefined Product Layouts Preview Clone Activate Preview Clone Activate Custom Product Layouts The product layout has been deleted Product Layout 1 2 Preview Create a new product layout design Users There is a new permission in the Users section that can restrict the Control Panel homepage view Storefront e Google Checkout orders now appear in Google Analytics Miscellaneous Enhancements e You may now have up to 750 total options for Personalization Questions e The Referring URL has been added to the Order Edit page e You may now have up to 1000 Warehouses Minor Enhancements Listed below are all the bug fixes that are included in the 7 4 release Bulk Price Adjustment e The Bulk Price Adjustment will now correctly apply to both categories and manufacturers 2009 Network Solutions LLC Network Solutions 13861 Sunrise
146. tom Feedback Forms Sell Electronic Products Bulk Price Adjustments Drop Shipping Custom Order Confirmation Emails Discount Offers Product Reviews Coupon Codes and Gift Certificates Custom Shipping and Handling surcharges on Specific Products Customizable Shipping Rules and Fees International Shipping e The Standard Ecommerce package has the following additional features e Up to 300 Products e 2 GB Storage Space e 10 GM Monthly Data Transfer 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 7 e 50 Mailboxes e 2 GB Storage per emailbox e The Starter Ecommerce package is a new entry level ecommerce suite perfect for the business with a small number of products The Starter package includes the following features Up to 25 products 1 GB of storage space Up to 5 GB Monthly data transfer 5 Mailboxes e 1 GB Storage per emailbox To learn more about the three ecommerce package types visit the Network Solutions storefront Internationalization of the ecommerce software We re finally ready to introduce our internationalization suite that gives users the ability to sell items from any region in the world This internationalization includes several features International Origin We are introducing the ability to set an international origin for your store making international shipping a snap Regional Settings You can now adjust your regional s
147. ttings You now have even more control over your checkout process you can specify what and how shipping and billing address information is displayed during checkout Product List Layout Settings You now have the ability to configure the way your product lists will be viewed by customers on your site You can choose several different column configurations to suit your business needs This feature is located on the Design tab You can adjust the purchase display columns and rows as well as create your own product list design 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 9 Product List Design allows you to customize how your products display in lists on your storefront such as on the home page search results category pages and related products You can choose from our provided layouts or clone one and modify the design using our advanced editor Product List Assignment List Design Homepage Related Products Product List Designs Layout Name Purchase Display Columns Rows Action Buybuton andes 3 4 10 Burbutonendcw 2 10 Buybuton anac vw 10 Create a new product list design Public API The Public API is now available for use Please note that this is an advanced feature that should only be used by those with high level of programming expertise Sign up for the API here Note The sign up page for the Publi
148. tworksolutions com Price Level General e page 1 Save Selected Delete Selected With selected customers H Create a New Customer Export Customers BI Not only can you quickly see the total orders sales and average value the customer has purchased from your store but you can quickly add the customer to a price level via the Price Level dropdown box The Edit Customer page has also been enhanced to include the Price Level Option Mailing List and Customer Group Options as well as the Orders Total Sales Average Value and Purchase Product information for each customer ChatStat The ChatStat integration with the e commerce software is ready to go There are two different implementations for ChatStat in the e commerce software Use ChatStat to talk directly with the Support Team Located on the Help Tab of the Control Panel the ChatStat module allows you to open a chat dialog directly with the ecommerce support team if a member of the team is online C2 Need Help Online To start a chat with the support team simply click on the ChatStat button 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 29 Live Assistance E2 Hello how may I help you i by ChatStat WA zYou In need of assistance Conversation directed to any operator Searching for an operator please stand by lt SYSTEM gt Eddie Parker has ente
149. uct Info Price Quantity Summary Info Options Action C Exemple Product t 5 00 Unlimited iimass V Category Special Gm See Manufacturing Co 0001 Q Personalizations v Homepage M View on the Storefront Q Related Products Hidden Product page 1 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 47 Shipping Several changes have been made to the Shipping operations in the Ecommerce 7 3 3 release that increases your customer s ability to quickly see what kind of shipping options they ve selected for their purchases Shipping methods are now more prominently displayed on the order as well as during checkout and abbreviated country codes are replaced with the full text of the country name You also have the option to adjust your Custom Shipping Label Custom Shipping Label When customers check out and select your Custom shipping option the word Custom appears on the storefront You now have the ability to enter a custom message for you custom shipping to appear on the storefront Your customers will now see your new custom shipping label when they are choosing their shipping methods In the Control Panel you can enter a new Custom Shipping Label In this example the new label is Super Shipping Custom Free Flat Rate and your own Custom Shipping Methods T Display Label Super Shipping o During checkout your user will see this
150. use compatibility responsiveness and power to the Ecommerce software A complete list of the changes is shown below Control Panel The look of the Control Panel has been changed slightly to give more prominence to specific areas of the cart that are commonly used Some of the changes are shown below You can also visit the Control Panel Overview or the Storefront Overview for more information sat bine Chat KEE BN bibl Noc TK fi View Storefront E Commerce Control Panel Ali Orders Go orders Shopping Carts eee Socom Carta 10rders Receives 3 shopping carts D Payment Recesved 0 Dectned Timeframe Today Activity from Today Top 5 Selling Products from Today view At nepoti 3 Add New Products x O Products sold There have been no products sold during this timetame 22 Manage Categories x 0 00 Dollars totat SA View Customers x Mailing List Subscriptions Ti Ede Shipping Options x There have been no mailing list subscribers in tnis time trame Product Feeds view As Fono Bookmark this page There are no feeds at this ime t Top 5 Searches from Today ew Ai 5e ceo Additional Resources vmm There have been no searches during this tmeframe The Store Status Bar Store Status Bar E Commerce Forum My Account Manager Feedback Glossary a Tems Store Status Oponed Open e The addition of a taskbar that contains links to the Store Setup checklist Import Export File Manager Help Manual Open Help Ticket and view Storefr
151. w of the new features is shown below Price Levels Located on the Sales tab price levels give you the ability to perform wholesale pricing on your store You can create up to 5 different price levels aside from the general level that exists as a default and change the pricing of any products that will increase or decrease with the new level Once you ve created your price levels and priced your products accordingly you can add your customers to the desired price level To Create a Price level e Navigate the Price Levels section of the Sales tab e Click Price Levels to be taken to the Manage Price Levels Page Price Leve l s Manage Price Levels This page allows you to define price levels in order to assign specific product prices to groups of customers Name Customers Manage Action i TS Clone O Generi j perpe Clone 0 Manage Products Delete cione 0 Super Savers Manage Customers Clone Add a New Price Level e The Price Level Manager displays the number of customers currently part of each price level e Enter the name of your new price level in the Add a New Price Level text box and click the create button To add customers to a price level e Navigate to the Customers section of the Sales tab 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 25 Manage Customers Your
152. wer specified The Product List View page numeration in IE has been fixed The checkout process will no longer ask customers for a shipping address if shipping is disabled The Sitemap now has canonical element of sitemap aspx The Variation Price Range now display on Product Lists correctly when logged in with a Price Level In Production Here you will find a list of enhancements and releases that have already gone live Simply click on the release name to expand the release details Ecommerce 7 6 1 Release May 2009 The Network Solutions Ecommerce 7 6 1 Maintenance Release Notes The 7 6 1 Maintenance release is a small update that addresses a select group of the current known issues in the software as well as some minor enhancements that will improve the functionality of the Ecommerce shopping cart software This release will occur on Thursday May 21st at 10PM EDT The enhancements included in the release are listed below Import Export e The CSV order export will now include Product Information Personalization Questions e We ve added a configuration code to personalization questions This will allow you to add any information to your products with personalization questions to allow for easier tracking of order information ie Part number extensions 13 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 14 E Commerce Help Manual Miscellaneous Enhancements Lis
153. y Mail Edit r Order Number Descending Order Received wi eegen Uu MEAE ae F Products 1 amp Shipping amp Billing E Eulfillment 5 Payment Not Required No Tracking Numbers No Notes With selected order s ei Tip How to process an order 1 View Order 2 Verify Funds 2 Ship Order 4 Confirm Order more Order Number Setting Your current order number is 6 Set order number to E Import Export Orders ES Fulfillment Underneath each order is the Fulfillment bar Clicking on this bar opens the fulfillment popup which allows you to quickly move this order through your order processing system 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 69 Process Order 6 x Products Shipping amp Billing E Fulfillment Step 1 Charge the Order M This order does not need to be charged payment is not required I Step 2 Enter the Tracking Number s amb Step 3 Change the Order Status amp optionally Add Notes Order Received e b Add view Notes i Save Changes The products shipping amp billing and fulfillment information can be viewed by clicking on their respective tabs On the fulfillment tab you can easily enter tracking numbers change the Order Status and add view any notes on the Order Once finished click the Save Changes
154. y already have been answered 55 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 networksolutions com 56 E Commerce Help Manual The Ecommerce Control Panel Control Panel Overview The Ecommerce Control Panel contains several sections that allow easy navigation around your ecommerce site 2009 Network Solutions LLC Network Solutions 13861 Sunrise Valley Drive Herndon VA 20171 Networksolutions com Ecommerce User Manual 57 4 Logout NetworkSolutions Sales TA Operations Design amp Inventory H Setup Checklist If Import Export FileManager HelpManual j Open Help Ticket ia View Storefront E Commerce Control Panel i Quick Search A Store Setup Checklist Order by Keyword E B Go Current step Payments CI mark this step complete Ei complete 2 of 15 steps Product by Name Se Decide how you want customers to pay you Use your Merchant Account to accept credit cards online Accept payments through Google Checkout and PayPal and offline payments via check or money order Customer by Name or Email Go Current Payment Methods Network Solutions Merchant Account Google Checkout View Full Checklist Hide This Checklist and Setup Tips Manage Payments gt gt Bookmarks 23 view New Orders a Add New Products x Storefront Overview x sch Manage Categories x All Orders Manage Orders
155. yed e Inthe Store Operation section under Taxes the states where you charge taxes are displayed e In the Store Operations section under Shipping the enabled shipping carriers are displayed e In the Store Operations section under Purchase Domain your domain name is displayed e Inthe Store Operations section under Additional Security your SSL Certificate or Network Solutions SSL Certificate information is displayed e Inthe Inventory section under Products show the number of products the client has set up Site Design New templates have been created by the Network Solutions design team and added to the Control Panel New Interface A new category interface has been added to products discounts as well as the import export and bulk price adjustment operations This new interface functions faster than the previous interface and allows for smoother navigation for large numbers of listed items Miscellaneous Enhancements The 7 3 2 release also features several enhancements to the overall functionality of the e commerce software Some of theses enhancements are listed below Control Panel e Customer Advanced Search button now correctly appears in Internet Explorer e Product review setting section is now set to expanded by default Design e A confirmation message has been added warning that applying a new template will irreversibly overwrite the current design Inventory e You may now adjust more than 100 categories products ma

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