Citrix Remote Access Portal - Wise Regional Health System
Contents
1. 2 Now select Logon You will be prompted to enter your WRHS Windows Credentials Logon Example User Name dch user Password userpassword 8 Page Wr wise Regional Health System INFORMATION SYSTEMS Installing the Citrix Client 1 If you have an old Citrix Receiver client installed you must uninstall the old client 1 from Add Remove or Programs amp Features Reboot your pc prior to continuing the install of the new client 2 You will be prompted to install the Citrix Receiver client 1 Select I Agree then Click on the Install button Click Install to access you applications INSTALL I agree with the Citrix license agreement P Security Details Skip to Log on Do you want to run or save CitrixcOnlinePluginWeb exe 27 1 MB from citrbcawiseregional com io This type of file could harm your computer 3 Select Run Citrix Receiver Welcome to Citrix Receiver Setup Click Install to install Citrix Receiver on your computer Citrix Receiver 4 Select Install 9 Page W wise Regional Health System INFORMATION SYSTEMS 5 Wait for installation to complete then reboot your computer Note If prompted with a message to Enter the URL select Cancel then Yes to exit installer Note there is no need to ever enter a URL for this site running on a Windows PC Citrix Receiver A Are you sure you want2. lp mobile Citrix Receiver Searchtorapps Accounts coc o amp g General Accounts Devices Mic amp Webcam Keyboard Advanced Applications from these accounts are available in Citrix Receiver On Description v Wiseregional Virtual Apps Store address https citrix wiseregional com ip mobile citrix pnagent conifi Access Gateway Not used Gateway address Logon type 12 Page W wise Regional Health System INFORMATION SYSTEMS 5 Open the Receiver App from your Applications and add to your dock for easy access the next time 6 To open an application from within the Receiver App click the symbol on the left side Browse to the desired app and click This will add the app to the desktop of the Receiver App Click again to open the application You will now be prompted for your Citrix or WRHS Windows Credentials 5 iPhone iPad Setup 7 On your device install the Citrix Receiver App from iTunes this is a free app 8 After install is complete you will see the new Receiver icon on your device 9 Touch Citrix icon 10 The Citrix Receiver application should open 11 Select Add Account 12 Address type https cag2 wiseregional com p mobile 13 Select Next 14 Select Username type your WRHS Account Username usually firstinitialtlastname i e ssmith 15 Next select Domain type dch without the quotes 16 Select S
3. our Citrix Clients tab on the portal for downloads e Mobile devices currently supported are as follows o Apple iPad amp iPhone o Blackberry o Android e Although the system is designed to run on any bandwidth above 64k we do recommend a broadband connection You will have access to e Siemens MedSeries 4 Clinical Suite e Siemens Electronic Medical Record e WRHS520 e Up To Date 4 Page Wr wise Regional Health System INFORMATION SYSTEMS e Siemens MedAdmin Check e Hospital Intranet e Hospital Email e WRHS Helpdesk Self Service e Synapse e The local printer on your home PC e and more 2 PC Setup Internet Explorer Connecting to Citrix for the First Time Please first ensure that the following requirements have been met 1 Remote access has been granted by the WRHS Network Administrator 2 You have received approval notification and have been provided with a WRHS Network Username amp Password First Time You Connect Note For purposes of demonstrating the install we will use Internet Explorer 8 as our default web browser Open your Internet Explorer browser window Internet Options o S 1 Go to Tools Internet Options menu item and select the Security Security tab Click to highlight Trusted Sites click on Sites button Select a zone to view or change security settings y Internet Local intranet Restricted sites Trusted sites This zone contains website
4. E Enable Protected Mode requires restarting Internet Explorer 7 Page WY wise Regional Health System INFORMATION SYSTEMS Security level for this zone Allowed levels for this zone All Low Minimal safeguards anii meer Most content is downloaded and run withe All active content can run Appropriate for sites that you absolutely trust Low This will allow ActiveX controls to be run Select OK ies 1E 4 Ensure you slide the Security level for this zone bar and set to Enable Protected Mode requires restarting Internet Explorer e Accessing the WRHS Citrix Remote Access Portal 1 Type the following connect wiseregional com index html lt E http http connect wiseregional com into an open web browser window and hit Enter or Click Go to open the portal page This will open up the WRHS Citrix Remote Access Portal site hr ba mj http connect wiseregional com index html p ex Whe sa on y a Portal Login PACS Synapse Outlook Web Email Help Wwise Regional Health System Portal Login Citrix Remote Access Portal This portal provides external users access to internal WRHS applications such as o MedSeries 4 Clinical Suite Up To Date o Electronic Medical Record WRHS Helpdesk Self Service o TimeTrak o Remote Documents o Hospital Intranet o and more
5. W Wise Regional Health System INFORMATION SYSTEMS Citrix Remote Access Portal UserManual WY wise Regional Health System INFORMATION SYSTEMS Table of Contents Teo COMING cress S T S 2 OCU E O ee a E E E A naedeed anes een eaneece seo sieeaes 3 1 What is Citrix and how does it WOFK Po ccccccccsssseseecccccccsaaessseeececeessaeesseeeceeeeesaaesseeeeeeeeesaaaaseeeeeeeesaaaaaeeseeeess 4 2 PC Setup Internet Explorer Connecting to Citrix for the First TiMe ccccccccccccccccccceeeecseeeseessseeeseseessueess 5 SINOTIMG Connec ON PLOCOG UIE csciecsdsessansaunchenatleniussaud onan visiutch ties chavanddit eaves erateiitedchivencaaeaeiiaeiuedenesuidintesss 11 A IVR CUED E E T E E ates apes dee acae ian ea E E A E 12 eT OIC 7 TOG 9 E ae eee EE EE ae eee se ge cele E E Se mee ete cto peel ee eles eee a ete ecole eid 13 SIS SIO a cae natin aed cat a ta esac decane vena geass de ese ose E iat eae 13 CII TAO EENE EE E AE E EAEE EEE E veces om aie danced E essa EE EES 14 2 Page W wise Regional Health System INFORMATION SYSTEMS Introduction Background WRHS Information Systems has substantially upgraded the existing Citrix system to be able to provide remote access to Wise Regional Health System Hospital Systems amp Applications via a portal to WHRS employees providers and vendors The current remote solution Cisco VPN tunnel will no longer be supported and eventually deactivated Purpose The purpose of this User Manual is to
6. ave 17 You will now be prompted to enter your WRHS Account Password if you do not know your password call the WRHS Helpdesk at 940 626 1336 to reset 6 Single Sign On Physicians accessing Citrix are automatically enrolled into Imprivata s Single Sign On program This program will remember the username and password for each of the programs that the Physician logon to in the Citrix system This allows the Physician to only have to remember one username and password the username and password to log into Citrix their Windows account 13 Page WY wise Regional Health System INFORMATION SYSTEMS When using the Citrix system for the first time the Physician will be prompted to enroll into Imprivata with a series of security questions After this when the Physician clicks on an icon to log into a program a bubble will appear near the time in the bottom right hand corner of the screen It tells them that Imprivata is learning the user s logon for that particular program Once the Physician logs in successfully the username and password are remembered and in future the Physician will simply have to launch the program and Imprivata will automatically log them in Imprivata will remember all usernames and passwords and will automatically change the passwords when they expire so the Physician will not have to intervene in the process 6 Citrix FAQs Q Will have access to all my documents A Yes you can view your network fil
7. ems of Wise Regional Health System at es 620 1936 I understand tha using anyone else s User Name or Password I also understand that activites an thls system will be monitored fo ensure c conditians and that will be accountable for all activity which occurs under my user name and password I also understarne conditians contained se of WRHS computer and network facilites requires prior authorization Unauthorized access is prog Security testing and manitoring Abuse is subed fo oriminal prosecution Citrix Access Portal This portal provides external users access to interng applications such as o MedsSeries 4 Clinical Suite o Meds Check o WRHS Helpdesk Self Service o Electronic Medical Record sserffspital Intranet o and more o Up To Date o Hospital Email Log On to Citrix Access Portal 11 Page Y Wise Regional Health System INFORMATION SYSTEMS 4 Mac Setup Installing Citrix from a Mac does not use a browser like Windows You must install the Receiver App from the Citrix Website initially 1 Open Safari and navigate to http www citrix com go receiver html The URL s sometimes change so you may have to search for the Receiver Install 2 Select Download Receiver for Mac Once the download is complete open Downloads to run the installer 3 Double Click the install and follow the prompts 4 When prompted to enter the Server name type https citrix wiseregional com
8. es but not edit them Q Have got access to all mail folders A You have normal access to email and public folders If you have Personal Folder files on the network these will be available as well Q What s my username and password A Your username is your normal WRHS Windows Network Account logon and password it s the same as you use to log onto your computer in the office If you need help resetting your password contact IS Service Desk 940 626 1336 Q What applications have got access to A You will have access to all basic WRHS software i e MedSeries Clinical Suite WRHS520 EDM etc If you need to work on any special software please contact the IS Service Desk to see if this is available Q Can I print from Citrix A If the PC you are working on has a local printer this will be available Q Can install any applications that need to work on A No Because Citrix runs on a server and not a workstation security settings are higher No users have the rights to install any applications on a server 14 Page
9. provide a help guide on how to use Citrix Remote Access Portal Feedback If you have any questions regarding this topic that you think haven t been covered in this help manual send an email to isworkorders wiseregional com 3 Page W wise Regional Health System INFORMATION SYSTEMS 1 What is Citrix and how does it work Introduction Citrix is an application that gives you access to WRHS Hospital Systems amp Applications Citrix can be logged onto from any PC or mobile device whether from inside a WRHS facility or from a home remote PC laptop or mobile device outside the WRHS facilities You use the same WRHS Windows Network username amp password to access the system Account Requirements In order for you to connect remotely to the portal from a remote location we require the following 1 Remote access has to be first granted by the WRHS IS Network Administrator You must contact your sponsor or supervisor at Wise Regional Health System to request access the portal 2 The sponsor will submit a form to the Information Systems Help Desk and you will be notified when the account has been activated System Requirements e Citrix does not need a specific operating system to run The application opens through your web browser so if any problems occurs you might have to upgrade your browser The client can run on both Windows amp Macintosh e Citrix remote access requires a plug in on your computer or mobile device See
10. s that you trust not to damage your computer or your files You have websites in this zone 5 Page WY wise Regional Health System Internet Options Trusted sites You can add and remove websites from this zone All websites in this zone will use the zone s security settings Remove Require server verification https for all sites in this zone F Enable Protected Mode requires restarting Internet Explorer Reset all zones to default level After clicking Close you will be back on the Security settings tab INFORMATION SYSTEMS 2 In the Add this website to the zone field type in https citrix wiseregional com make sure you UNCHECK Require server verification checkbox and select Add then Close 6 Page WY wise Regional Health System INFORMATION SYSTEMS E za j E Internet Options Le L5 Seat Select a zone to view or change security settings Internet Local intranet Trustedsites Restricted sites o This zone contains websites that you trust not to damage your computer or your files You have websites in this zone Security level for this zone Allowed levels for this zone All Medium high co Appropriate for most websites Prompts before downloading potentially unsafe content Unsigned ActiveX controls will not be downloaded 3 Select Default level button amp uncheck Enable Protected Mode if checked
11. to eat Citrix Receiver Setup 1 Type the following http connect wiseregional com into an open web browser window and hit Enter or Click Go to open the portal page 10 Page Y Wise Regional Health System INFORMATION SYSTEMS 3 Normal Connection Procedure Once the client has been successfully installed this is the normal logon procedure to follow This is much easier 1 Type the following http connect wiseregional com De into an open web browser window gt http connect wiseregional com and hit Enter or Click Go to open the portal page This will open up the WRHS Citrix Remote Access Portal site 2 Click on the Portal Login tab Wise Regional Health System f Portal Login PACS Synapse Corporate E Mail Help Wise Regional Health System N Portal Login PACS Synapse Corporate E Mail Help 4 Enter your WRHS Microsoft Windows Network Account Username amp Password Portal Login WRHS Citrix Access Terms amp Conditions 3 Click on the Log On to login to a m Notice By seleding Log On you accept the terms amp conditions set forth understand that have been issued a unique Citrix Access Portal link wil een confidential and wil not reveal to anyone and if discover that the confidentiality of my password has been com immediately and pramptly natty Information Syst
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