BSQUARE® Corporation Remote Device Administrator for use with
Contents
1. Connection Templates 35 Remote Device Administrator User s Manual 6 Click the Search button The Search Results page is displayed with a list of announced devices that meet your search criteria 7 Select the check box if you want to apply the connection to the device Clear the check box if you do not want to apply the connection to the device Click the Proceed button 9 After the RDA completes applying the connection to the device wait an additional five seconds before rebooting the device The connection is applied to each selected device Each device to which the connection is applied must be rebooted To modify the settings for an individual device see the Create or Modify a Connection Template section in this manual Delete a Connection Template You can delete a connection template from the database This removes the record for the connection template and all the information about the connection template To delete a connection template 1 Click the Connection Management link 2 In the Stored Connection Templates page click the Retire button at the far right of the connection template information line In the Stored Connection Templates page click the Retired button 4 Inthe Retired Connection Templates page click the Delete button at the far right of the connection template information line The record of the connection template is removed from the database Retire a Connection Template You2. In the Search Criteria page click the Search button 1 2 3 In Search Results page click the Reboot button at far right of the device information line The device will reboot after the delay that is configured in the Device Details page for the device Device Settings 18 Remote Device Administrator User s Manual Managing Traps A trap is an event sent by the device to a management station It alerts the management station of any unusual activity on the device For example authentication traps are sent when an unauthorized person or device has attempted to change something on the device The following sections describe how to display acknowledge and purge traps on the NetVista N2200w device Display a List of Traps on a Device The Traps Received page displays information for traps If text is displayed in red the trap is unacknowledged To view a list of traps 1 Click the View Devices link 2 Inthe Search Criteria page click the Search button 3 In the Search Results page click the ID button for a device 4 1 the Device Details page click the Traps button The Traps Received page is displayed with a list of the traps for the device If text is displayed in red the trap is unacknowledged Acknowledge Traps The Traps Received page allows you to acknowledge traps for a device To acknowledge traps 1 Click the View Devices link 2 In the Search Criteria page click Search
3. Communication Simple Network Management Protocol Universal Resource Locator Visual Basic for CE Visual C for CE Windows Management Interface Extensible Markup Language Remote Device Protocol Introduction 2 Remote Device Administrator User s Manual Copying Sample Code NOTE Using this document requires the Adobe Acrobat Reader The Reader If a line of sample code opens with the Hand Tool enabled which allows you to navigate through the that you copy is more document than one line in length you may need to To select and copy text such as sample code click remove hard returns from the text before fabel you paste mal in version 3 0 in version 4 0 IBM Software Service and Support If you are using this software with IBM NetVista N2200w for Windows based Terminal Standard 1 5 you can find information about IBM software service and support at the following web site http www ibm com pc support 1 Click NetVista 2 Click NetVista thin client Introduction 3 Remote Device Administrator User s Manual Getting Started This section provides information for installing and starting the Remote Device Administrator including installation requirements and procedures Installation Requirements The Remote Device Administrator is installed on a server CE Client Management provides Client functionality In order to meet network requirements standard Internet protocols must be used HTTP
4. Configuration Management link 2 Inthe Stored Configuration page click the Retire button at far right of the configuration information line In the Stored Configuration page click the Retired button 4 Inthe Retired Configurations page click the Delete button at the far right of the configuration information line The record of the configuration is removed from the database Retire a Configuration You may want to retire a configuration if it is obsolete but you do want to maintain a record of it To retire a configuration 1 Click the Configuration Management link 2 Inthe Stored Configuration page click the Retire button at the far right of the configuration information line The configuration is retired Device Configuration Management 31 Remote Device Administrator User s Manual Display a List of Retired Configurations The Retired Configurations page displays a list of configurations that you have retired You may want to retire a configuration if it is obsolete but you want to maintain a record of it To view a list of retired configurations 1 Click the Configuration Management link 2 Inthe Stored Configuration page click the Retired button The Retired Configurations page is displayed with a list of the retired update configurations Reactivate a Retired Configuration You can reactivate retired configurations if you want to use them To reactivate a retired configuration 1 C
5. can also be triggered automatically when settings are saved Check the Trigger Update After Saving Settings checkbox on the Update Settings Page To update device immediately 1 2 3 4 5 D Click the View Devices link In the Search Criteria page click the Search button In the Search Results page click the ID button for a device In the Device Details page click the Updates button In the Update Settings page enter or modify the update settings For more information about the settings click on the setting name Click the Save Settings button In the Update Settings page click the Update Now button Updating Devices 23 Remote Device Administrator User s Manual Update Management Update configurations are templates for updates You can create a template and then apply it to devices You may want to do this if many updates are similar Display List of Update Configurations The Stored Update Configurations page displays a list of all the update configurations that you have created and saved in the database To view a list of update configurations click on the Update Management link The Stored Update Configurations page is displayed with a list of update configurations The following are examples of Update location descriptions ServerName ShareName Directory updatefilename bud http ServerName Directory updatefilename bud ftp ServerName Directory updatefilename bud Disp
6. click the ID button for a device In the Device Details page edit the settings For more information about the settings click on the setting name Click the Save Changes button The settings for the device are applied to the device immediately Delete a Device NOTE Some settings are not supported by some devices If you use one of these settings it will not be applied to the device but will be written in the database until you refresh device details You can delete a device from the database This removes the record for the device and all the information about the device To delete a device 1 2 3 4 5 Click the View Devices link In the Search Criteria page click the Search button In the Search Results page click the ID button for a device In the Device Details page click the Delete button In the Permanently Delete page click the Delete button The record of the device is removed from the database The device is now deleted Device Settings 17 Remote Device Administrator User s Manual Reboota Device NOTE BSQUARE strongly suggests a minimum value of five seconds for the RebootDelay field on the Device Details page A lower value may allow a reboot to occur while the RDA writes values to the registry and the registry will reset to factory defaults You can reboot devices from the Remote Device Administrator server To reboot a device Click the View Devices link
7. may want to retire connection template if it is obsolete but you do want to maintain record of it To retire connection template 1 Click the Connection Management link 2 Inthe Stored Connection Templates page click the Retire button at the far right of the connection template information line The connection template is retired Connection Templates 36 Remote Device Administrator User s Manual Display a List of Retired Connection Templates The Retired Connection Templates page displays a list of connection templates that you have retired You may want to retire a connection template if it is obsolete but you want to maintain a record of it To view a list of retired connection templates 1 Click the Connection Management link 2 Inthe Stored Connection Templates page click the Retired button The Retired Connection Templates page is displayed with a list of the retired connection templates Reactivate a Retired Connection Template You can reactivate retired connection templates if you want to use them To reactivate a retired connection template 1 Click the Connection Management link 2 Inthe Stored Connection Templates page click the Retired button 3 Retired Connection Templates page click the Reactivate button at the far right of the connection template information line The connection template is reactivated Create a RDP Connection for a Device The Add RDP Connection
8. modify client configurations and settings Create update schedules for clients and groups of clients including triggering client updates Group clients by device type manufacturer or any other criteria you choose Assign update packages to clients and groups of clients Add RDP connections Clone device configurations and apply them to other devices Distribute device or update settings to many devices at once Product Overview 11 Remote Device Administrator User s Manual Technical Overview The Remote Device Administrator is a set of Active Server Pages and COM objects that use XML files to update monitor and maintain remote clients The Remote Device Administrator Runs on Windows NT 4 0 Server and Windows 2000 Server or Advanced Server Requires Microsoft Internet Information Server version 4 0 or later Uses ODBC to communicate with the database Displays client information such as configurations statuses client and terminal settings client groups current users traps and events on clients The information can be filtered The client information is stored in a database Modifies client information such as configurations client and terminal settings update schedules client announcements client traps and events information and event acknowledgements The modified client information is saved to a database Creates client groups and assigns updates to devices or groups of devices Creates c
9. page creates an RDP connection on the device To create a new RDP connection for a device 1 Click the View Devices link In the Search Criteria page click the Search button In the Search Results page click the ID button for a device In the Device Details page click the Add RDP button In the Add RDP Connection page enter the connection details Click the Add Connection button 19 09 9 After the RDA completes applying connection to device wait an additional five seconds before rebooting the device Connection Templates 37 Remote Device Administrator User s Manual RDA Display Settings The Remote Device Administrator has several display settings that you can use to display only the information that is relevant for your site and devices Many of the pages in the Remote Device Administrator display a list of settings either for a device an update and so on In some cases there may be settings that your site does not use or are not applicable to your devices and so you do not want to display them The Global Settings page allows you to select the settings that you want to display Modify RDA Display Settings The Remote Device Administrator display settings include the font background logo and default filter for the settings To modify the Remote Device Administrator display settings 1 Select the Global Settings link The Global Settings page is displayed 2 Inthe RDA Back
10. 27 Reboot your server 28 Insert the Remote Device Administrator CD ROM 29 Browse to the CD ROM drive and double click instmsiw exe Follow the on screen instructions 30 From the CD ROM drive double click the Setup exe program Follow the on screen instructions Installing Update Designer Only The Remote Device Administrator installation process gives you the option of installing the Update Designer component without installing Remote Device Administrator To Install Update Designer Only 1 Insert the Remote Device Administrator CD ROM 2 Browse to the CD ROM drive and double click the Setup exe program 3 Follow the on screen instructions When prompted to select which components to install uncheck the RDA checkbox and check the Update Designer check box 4 Complete the installation process to install Update Designer Getting Started 8 Remote Device Administrator User s Manual Starting the Remote Device Administrator Server The Remote Device Administrator is a set of Active Server Pages that will display in Internet Explorer To start the Remote Device Administrator 1 Start Internet Explorer 2 Inthe Address field enter the site where your Remote Device Administrator is installed Device Discovery NOTE The device discovery sends values for each piece of device information such When discovering as the device GUID and IP Address to the server When the function your device only
11. BSQUARE Corporation Remote Device Administrator for use with the IBM NetVista N2200w User s Manual Version 1 0 b SQUARE Remote Device Administrator User s Manual 2000 BSQUARE Corporation BSQUARE is a registered trademark of BSQUARE Corporation and other marks are the property of the respective owners Document No usr_RDA_0304 Copyright Notice ii Remote Device Administrator User s Manual Contents 1 INTRODUCTION niniin 1 DOCUMENTATION INFORMATION 1 Acronyms US EE NE EE EE 2 AS 3 IBM SOFTWARE SERVICE AND KNAKEN 3 2 GETTING STARTED iiinis aaa Aaaa add 4 INSTALLATION PE OU IR EME NT Sc 4 Windows 2000 Server Requirements 4 Windows NT Server Requirements 5 INSTALLING THE REMOTE DEVICE 6 Installing RDA on Windows 200 6 Installing RDA on Windows 7 INSTALLING UPDATE DESIGNER ONLY 8 STARTING THE REMOTE DEVICE ADMINISTRATOR 9 ENN en 9 DISPLAYING HELP eee 9 SECURIT EE TE EE
12. ER 10 PRODUCT OVERVIEW emning 11 FUNCTIONALOVERVIEW 11 TECHNICAL OVERVIEW 12 REMOTE DEVICE ADMINISTRATOR 13 Database EEE EE 13 ASP b s d User 0 14 Me EE SEE a ai A 14 MEDEO Eee 14 Payload EE RER 14 A DEVICE SETTING se 15 START A ASK ON A DEVICE EEE EENEN Naana 15 DIS PLAYA NST OF DEVICE ES EE 16 DISPLAY INFORMATION FOR A DEVICE eee 16 MODIFY DEVICE Ne 17 DELETE NE 17 MN 18 Bi MANAGING TRAP Simina 19 DISPLAY A LIST 19 FET 19 PURGE 20 Contents iii Remote Device Administrator User s Manual 6 UPDATING DEVICES 21 CREATE OR MODIFY AN UPDATE SCHEDULE andakt 21 TN 22 To Modify Update Settings for Device 22 TINE 23 Fic UPDATE MANAGEMENT Linnea a 24 DISPLAY LIST OF UPDATE CONFIGURATIONS 24 DISPLAY INFORMATION FOR AN UPDATE CONFIGURATION wsscsscssessscsecscsusscsussvsusessusevensessusevensessusenensanes 24 CREATE OR M
13. FTP or CIFS The following requirements are listed for use with either a Windows 2000 or Windows NT server Windows 2000 Server Requirements Requirements for installing the Remote Device Administrator Server on Windows 2000 Server or Advanced Server Windows 2000 Server Enabled SNMP Microsoft MDAC Microsoft Data Access Components 2 1 Included in Windows 2000 Server WMI and WMI SNMP Provider WMI included with Windows 2000 Server WMI SNMP Provider can be found at http msdn microsoft com Downloads sdks wmi default asp Getting Started 4 Remote Device Administrator User s Manual Windows NT Server Requirements Requirements for installing the Remote Device Administrator Server on Windows NT Server Windows NT 4 0 Server Internet Explorer 4 0 Enabled SNMP NT Option Pack 4 0 for Internet Information Server found at http www microsoft com ntworkstation downloads Recommended Ser vicePacks NT4OptPk Default asp Microsoft MDAC Microsoft Data Access Components 2 1 or later MDAC v2 1 can be found at http www microsoft com data download_21242023 htm WMI and WMI SNMP Provider found at http www microsoft com downloads release asp ReleaseID 18491 Getting Started 5 Remote Device Administrator User s Manual Installing the Remote Device Administrator NOTE If you uninstall the Remote Device Administrator using the uninstall program the Microsoft XML Parser and
14. If the user is a workgroup enter a valid local account with administrative privileges For example DOMAINLOCAL ADMINISTRATOR 17 Enter your password 18 Click OK 19 Re enter your password Getting Started 6 Remote Device Administrator User s Manual NOTE If you uninstall the Remote Device Administrator using the uninstall program the Microsoft XML Parser and the Windows Installer are not uninstalled Use the Add Remove Programs applet in the Control Panel to remove XML Parser and the Windows Installer 20 21 22 23 24 25 Click OK Click OK Install SNMP Provider for WMI WMI and WMI SNMP Provider found at http msdn microsoft com Downloads sdks wmi default asp Insert the Remote Device Administrator CD ROM Browse to the CD ROM drive and double click the Setup exe program Follow the on screen instructions Installing RDA on Windows NT The Remote Device Administrator installation on Windows NT also installs the Microsoft XML Parser and the Windows Installer To install the Remote Device Administrator on Windows NT 1 2 2 O OO 10 12 13 14 15 16 Ensure that Windows NT 4 0 has been installed on your server Ensure that Internet Explorer 4 0 has been installed on your server Ensure that SNMP has been enabled on your server If SNMP has not been installed install SNMP and reinstall NT Service Pack Install NT Option Pack 4 0 for In
15. LATES siiis 34 DISPLAY A LIST OF CONNECTION 34 DISPLAY INFORMATION FOR CONNECTION 34 CREATE OR MODIFY A CONNECTION 35 APPLY CONNECTION TEMPLATE TO A DEVICE ss 35 DELETE A CONNECTION EMPLATE 36 RETIRE A CONNECTION TE Ave 36 DISPLAY A LIST OF RETIRED CONNECTION 37 REACTIVATE A RETIRED CONNECTION TEMPLATE sssini 37 CREATE A RDP CONNECTION FOR A DEVICE barn tadienitdsteaneeientuuanateliiulbtascnaditwuiee 37 10 DISPLAY SETTINGS 38 MopiFy RDA DISPLAY SETTINGS bikkjene 38 MODIFY THE DISPLAY TYPE OF TNS 39 11 TROUBLESHOOTING inini 40 APPENDIX A DEVICE INFORMATION SETTINGS sssrinin 41 APPENDIX UPDATE SETTINGS 45 Contents iv Remote Device Administrator User s Manual INDEX OF TABLES TABLE 1 Den 1 TABLE 2 G
16. ODIFY AN UPDATE 25 APPLY AN UPDATE CONFIGURATION TO A DEVICE 25 DELETE AN UPDATE CONFIGURATION EE EEE 26 RETIRE AN UPDATE CONFIGURATION siscdicsssavscsivstseusissdasssnsQorsdennsissvaiceissannsdlessincdstescnaviastaveuntevevodecdauds 26 DISPLAY A LIST OF RETIRED UPDATE CONFIGURATIONS viscccsscscsscsescscscsscscscsssuscsveueesecsssssneusevenensetesiess 27 REACTIVATE A RETIRED UPDATE CONFIGURATION 27 CLONE AN UPDATE 27 8 DEVICE CONFIGURATION MANAGEMENT sssini 29 DISPLAY A LIST OF STORED CONFIGURATIONS sccsssrssvicstesvessdstsssassanscnscastssserscnecnsedvasssestanvenssasiasvervates 29 DISPLAY A STORED CONFIGURATION 29 CREATE OR MODIFY A CONFIGURATION sicacissctscstnstissacssesmiiccecadanaearientuacnseadiieasaaanenientinaainees 30 APPLY A CONFIGURATION TO A DEVICE vitzccrscvictinciaternovstocsidauaiiessbanvecaisenncssanssessiaeamertaosnecdicaieeatianite 30 DELETE A CONFIGURATION EEE SEE EE 31 RETIRE A CONFIGURATION EE OR EE EE EEE EEE 31 DISPLAY A LIST OF RETIRED CONFIGURATIONS urasvnnesvavrnvnsenvavrsvnsrsvevrsvessevervsvesvavssvssesvavssvnsesverssvesssven 32 REACTIVATE A RETIRED CONFIGURATION 32 MN 33 9 CONNECTION TEMP
17. REENE e EEE 2 TABLE 3 GENERAL SYSTEM PROPERTIES ae 41 TABLE OPERATING SYSTEM PROPERTIES 41 TABLE 5 SECURITY SETTINGS eee 42 TABLE 6 EEG 42 TABLE 7 KEYBOARD AND MOUSE PROPERTIES 42 TABLE 8 DISPLAY PROPERTIES Kaase 43 TABLE 9 IMP 43 TABLE 10 BROWSER PROPERTIES saiseissvicsssusovisdinnsincvanseussdansvtarsanesetseiwatiagtancenreLanavbectanesubeciuovtarsines 44 TABLE RESET PROPERTIES eda 44 TABLE 12 BSQUARE UPDATE PROPERTIES vecsccsssscssssesesecseseesesscessecsveeerseusessesiseuceversiesuveserseeevenenses 45 TABLE 13 SCHEDULE P RORER Banene odd 45 TABLE 14 CONFIGURATION PROPERTIES 45 TABLE 15 TEMPLATE PROPER VIE S 46 TEGE RDP PROPERTIES 46 INDEX OF FIGURES FIGURE 1 REMOTE DEVICE ADMINISTRATOR COMPONENTS wisssesssssscsssssssssssesssssesvsnsessnsevsnsssensenenseseass 13 Contents v Remote Device Administrator User s Manual Introduction This manual provides installation and guidelines for use of the Remote Device Administrator Quick start information for installing and starting the Remote Device Administrator is located in Getting Started of this guide This introductory section lists product specific acronyms related documentation resources information on copying sample code and how to obt
18. Update Location Logging Location Logging Level Primary Rollback Location Secondary Rollback Location Rollback Level Disk Space Warn Threshold Disk Space Error Threshold Update UserName Update Password Table 13 Schedule Properties Support Status Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Schedule Settings Support Status Days of the Week Not Supported Update Time Not Supported Recurrence Not Supported Boot Level Supported Table 14 Configuration Properties Configuration Settings Configuration Description Support Status Supported Update Settings 45 Remote Device Administrator User s Manual Table 15 Template Properties Template Settings Support Status Connection Name Supported Connection Description Supported Table 16 RDP Properties RDP Settings Support Status RDP Address Supported RDP Domain Supported RDP Username Supported Desktop Size Not Supported Compression Supported Cache Bitmaps Not Supported Auto Login Supported Auto Connect Supported Auto Launch Auto Launch Dir NOTE Auto Connect must always be enabled Supported Supported Update Settings 46
19. a template and then apply it to devices You may want to do this if you want to add the same RDP connection to multiple devices Display a List of Connection Templates The Stored Connection Templates page displays a list of all the connection templates that you have created and saved in the database To view a list of connection templates click the Connection Management link The Stored Connection Templates page is displayed with a list of connection templates Display Information for a Connection Template The RDP Connection Template Details page displays all the settings for the connection template You can modify the settings from this page To view detailed information about a connection template 1 Click the Connection Management link 2 1 the Stored Connection Templates page click the ID button for a connection template The RDP Connection Template Details page is displayed with detailed information about the connection template Connection Templates 34 Remote Device Administrator User s Manual Create or Modify a Connection Template NOTE Do not include apostrophes or quotation marks in the setting fields The RDP Connection Template Number and New RDP Connection Template pages display all the settings for the connection template You can modify the settings from this page You can add other types of connections by creating a configuration using Update Designer to update the clients To crea
20. ain technical support Documentation Information The following three documents describe using the IBM NetVista N2200w and the remote administration software BSQUARE recommends that you start with the NetVista N2200w Reference for Service Pack 2 before referencing other manuals Table 1 Documentation Document Title Contents NetVista N2200w Reference for An overview of the NetVista N2200w Product Service Pack 2 from IBM It is recommended that you reference this guide first Remote Device Administrator Installation and guidelines for installing and User s Manual version 1 0 using Remote Device Administrator software with NetVista N2200w Update Designer User s Manual Update designer is a user interface that creates version 1 0 bud files that allow for remote updating Instructions for installing and using Update Designer are included in this guide Introduction 1 Remote Device Administrator User s Manual Acronyms Used The following table is a list of acronyms used in this manual Table 2 Acronyms Acronym ATL CDF CIFS COM DLL DOM DTD FTP GUID HTTP MMC ODBC SNMP URL VBCE VCCE WMI XML Definition Active Template Library Channel Definition Format Common Internet File System Component Object Model Dynamic Link Library Document Object Model Document Type Definition File Transfer Protocol Globally Unique IDentifier Hyper Text Transfer Protocol Microsoft Management Console Open Database
21. button 3 In the Search Results page click the ID button for a device 4 1 Device Details page click the Traps button 5 In the Traps Received page click the Acknowledge button at the far right of the trap information line or click the Acknowledge All button to acknowledge all of the traps for the device The current date and time are written to the database for the trap and the trap is no longer displayed in red Managing Traps 19 Remote Device Administrator User s Manual Purge Traps You can delete all acknowledged and unacknowledged traps from the database This removes the record for the trap To purge records of traps from the database 1 2 3 4 5 Click View Devices link In the Search Criteria page click the Search button In the Search Results page click the ID button for a device In the Device Details page click the Traps button In the Traps Received page click the Purge button The records of the traps for the device are now purged from the database Managing Traps 20 Remote Device Administrator User s Manual Updating Devices The Remote Device Administrator can set update options for devices You can apply an update configuration to devices and modify it for individual devices if necessary or you can create options for each device For more information about update configurations see the Stored Update Configurations chapter in this manual Create or Modif
22. ce From this page you can set Update settings modify Update settings and trigger an Update You can create an update file with the Update Designer For more information see the Update Designer User s Manual or the Related Files section in the Product Overview To Modify Update Settings for a Device When modifying Update Settings you have the option to apply a stored update configuration to a device and then modify it or to set update settings for each individual device To modify update settings for a device 1 Click the View Devices link In the Search Criteria page click the Search button In the Search Results page click the ID button for a device ae 5 Inthe Update Settings page modify the update settings For more quotation marks in information about the settings click on the setting name the setting fields 6 Click the Save Settings button 2 3 NOTE 4 Inthe Device Details page click the Updates button 5 The update settings are saved for the device Updating Devices 22 Remote Device Administrator User s Manual Triggering an Update You can trigger immediate updates on devices When initiated the Update Location field on the Update Settings page specifies the file you want to use to update a device When you run the update the file is downloaded and updates the device NOTE Do not include apostrophes or quotation marks in the setting fields NOTE An update
23. ctions that the client needs to perform The same directives file can be used on different operating systems because the CE Client Management Toolkit includes an interface to the operating system functions The directives file can be stored on an HTTP FTP or CIFS site The XML Parser distributed with IE 5 0 writes the directives from the Update Designer to an XML file Payload Files The payload files for the update can be operating system files data files locale files such as special fonts COM objects operating system images nk bin files executables and registry entries Each different operating system or device type may require different sets of payload files depending on what you are updating The payload files can be stored on an HTTP FTP or CIFS site The payload files can be stored at different locations Product Overview 14 Remote Device Administrator User s Manual Device Settings The device settings are general identification information security settings NOTE network settings keyboard settings display settings SNMP settings browser The only task feature settings and reset options BSQUARE supports is Starting a Task Start a Task on a Device NOTE The Task List page allows you to start tasks This feature is To start a task on a device available for both WMI and SNMP enabled 1 devices however you can display a task list only on WMI enabled devices aS SG 8 Click th
24. e device The fields displayed in the Device Details page are configurable using the global settings For more information see the RDA Display Settings chapter in this manual To view detailed information about a device 1 Click the View Devices link 2 Inthe Search Criteria page click the Search button 3 the Search Results page click the ID button for a device The Device Details page is displayed with detailed information about the device Device Settings 16 Remote Device Administrator User s Manual Modify Device Settings The Device Details page displays all the settings for the device You can modify the settings from this page NOTE When managing a device connected to the RDA server by a modem only those settings that do not require a reboot can be changed NOTE Do not include apostrophes quotation marks in the setting fields The fields displayed in the Device Details page are configurable using the global settings For more information see the RDA Display Settings chapter in this chapter In some cases you may want to reset a device after you change a setting Use the ResetIfRequired setting to reset reboot the device For more information click the ResetIfRequired link on the Device Details page To modify device settings l 2 3 4 5 6 Click the View Devices link In the Search Criteria page click the Search button In the Search Results page
25. e View Devices link In the Search Criteria page click the Search button In the Search Results page click the ID button for a device In the Device Number page click the Task List button On the Task List page click the Start Tasks button Select a task to start The task is started on the device Device Settings 15 Remote Device Administrator User s Manual Display a List of Devices NOTE Do not include apostrophes quotation marks in the search criteria The Search Results page displays a list of all the announced devices that meet the selected search criteria If information is displayed in red there are unacknowledged traps or events on the device For more information about traps see the Managing Traps chapter in this manual To view a list of announced devices 1 Click the View Devices link 2 Inthe Search Criteria page enter information in any of the fields that you want to use as a filter For example if you want to search for the device with a particular GUID enter that GUID 3 Leave the fields blank to view information about all the devices 4 Click the Search button The Search Results page is displayed with a list of devices that meet the search criteria Display Information for a Device The Device Details page displays all the settings for the device You can modify the settings from this page If information is displayed in red there are unacknowledged traps on th
26. e is displayed with detailed information about the configuration Device Configuration Management 29 Remote Device Administrator User s Manual Create or Modify a Configuration NOTE BSQUARE strongly suggests a minimum value of five seconds for the RebootDelay field on the Device Details page A lower value may allow a reboot to occur while the RDA writes values to the registry and the registry will reset to factory defaults NOTE Do not include apostrophes or quotation marks in the setting fields The Configuration Number and New Configuration pages display all the settings for the configuration You can modify the settings from this page To create or modify configuration 1 Click the Configuration Management link 2 Inthe Stored Configuration page Create a new configuration by clicking the New button Modify an existing update configuration by clicking the ID button for a configuration 3 In the New Configuration or Configuration Number page enter the configuration settings for the device For more information about the settings click on the setting name 4 Click the Save Configuration button The settings are now saved Apply Configuration to Device NOTE Do not include apostrophes or quotation marks in the setting fields After you create a configuration you can apply it to a device or to many devices To modify the stored configuration afte
27. e web server must have administrative you will not be able to rights on the clients being managed manage the device with the Remote 3 Ifyou want to enable SNMP managers include the Remote Device PN FE Administrator server as an SNMP manager for all the clients that you want to update using the Remote Device Administrator You can set an SNMP manager in SnmpManager or SnmpManager2 setting on the Configuration Number page Enter the machine name or IP address of a computer for the setting See the Device Configuration Management chapter of this manual for more details Getting Started 10 Remote Device Administrator User s Manual Product Overview This chapter provides both a functional and technical overview for the Remote Device Administrator The functional overview covers product capability and the technical overview summarizes basic product design followed by a diagram and listing of Remote Device Administrator components Functional Overview The Remote Device Administrator is a software suite that updates manages and monitors remote clients The Remote Device Administrator Server is a set of Active Server Pages that displays and updates device information With the Remote Device Administrator Server you can Display client configurations and settings and current operating statuses and events View and review client information including hardware inventory and error and event information Set and
28. ed MouseSpeed Not Supported Device Information Settings 42 Remote Device Administrator User s Manual Table 8 Display Properties Display Settings CursorBlinkRate EnergyStarEnable EnergyStarTimeout ScreenSaverTimeout ScreenSaverFile ScreenSaverSecure Table 9 SNMP Properties SNMP Settings SystemLocation SystemContact EnableAuthenticationTrap SnmpManager 1 SnmpManager2 TrapTarget1 TrapTarget2 ServiceTypes Application End To End Internet Datalink Subnetwork Physical Support Status Not Supported Supported Supported Supported Supported Not Supported Supported Status Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Device Information Settings 43 Remote Device Administrator User s Manual Table 10 Browser Properties Browser Settings Support Status HomePage Supported URLEditEnable Not Supported AutoConfigFile Not Supported AutoDetectProxy Not Supported ProxyEnable Supported ProxyServerPort Supported Table 11 Reset Properties Reset Settings Support Status Reboot Delay RDA server side only ResetIfRequired server side only Device Information Settings 44 Remote Device Administrator User s Manual Update Settings The following tables list update setting properties and their supported functions Table 12 BSQUARE Update Properties BSQUARE Update Settings
29. ground field enter the filename path and filename of the bitmap that you want to use as the background 3 Inthe RDA Title Bitmap field enter the filename path and filename of the bitmap that you want to use as the logo on either side of the title 4 Inthe RDA Primary Font field enter the name of the font that you want to use 5 Inthe Default Display Format field select either Standard The settings that are displayed by default in the Remote Device Administrator pages are those settings that have a display type of Standard Advanced The settings that are displayed by default in the Remote Device Administrator pages are those settings that have a display type of Advanced or Standard Never These settings are never displayed 6 Click the Save button The RDA pages will change to reflect the new settings You may need to click the Refresh button on the browser toolbar to apply changes to any pages that you have previously viewed in the Remote Device Administrator RDA Display Settings 38 Remote Device Administrator User s Manual Modify the Display Type of a Setting The Device Details page of the Remote Devices Administrator server displays a list of settings In some cases there may be some of these settings that your site does not use or are not applicable to your devices and so you do not want to display them The Global Settings page allows you to select the settings that you want to display T
30. he following settings do not apply to the IBM NetVista 2200w By default they are set to Never to simplify your remote management e AutoLogonEnable MouseOrientation Current User MouseSpeed DefaultDomain OEMSerialNumber DefaultPassword OEMVersion e DefaultUser ScreenSaverSecure e Free Memory e ServiceTypes e FreeDiskSpace e SystemTime The Remote Device Administrator provides three display types To modify the display type of settings 1 Select the Global Settings link The Global Settings page is displayed 2 For each setting select Standard These settings are always displayed You can also display only these settings by clicking the Standard button on the pages NOTE where settings are displayed You can also change the display type for all e Advanced These settings are displayed by default if the Default vr 4 Display Format is Advanced You can also display these settings by first line of the group clicking the Advanced button on the pages where settings are displayed e Never These settings are never displayed 3 Click the Save button You may need to click the Refresh button in the browser toolbar on any pages that you have previously viewed in the Remote Device Administrator RDA Display Settings 39 Remote Device Administrator User s Manual NOTE If you lose connection with a device you must rediscover the device Troubleshooting If you have trouble e
31. ick the Clone button 3 Enter the ID of the device whose update configuration you want to clone Update Management 27 Remote Device Administrator User s Manual 4 Click the Proceed button An update configuration is created that is identical to the update settings of the device you selected 6 any changes to the new update configuration and then click the Save button The new update configuration is saved in the database Update Management 28 Remote Device Administrator User s Manual Device Configuration Management Stored configurations are templates for device settings You can create a template and then apply it to devices You may want to do this if the configuration for many devices is similar Display a List of Stored Configurations The Stored Configurations page displays a list of all the configurations that you have created and saved in the database To view a list of stored configurations click the Configuration Management link The Stored Configurations page is displayed with a list of stored configurations Display a Stored Configuration The Configuration Details page displays all the settings for the configuration You can modify the settings from this page To view detailed information about a stored configuration 1 Click the Configuration Management link 2 Inthe Stored Configuration page click the ID button for a configuration The Configuration Details pag
32. if you do not want to apply the update configuration to the device 9 Click the Proceed button The update configuration is applied to each selected device To modify the update settings see the Updating Devices section in this manual Delete an Update Configuration You can delete an update configuration from the database This removes the record for the update configuration and all the information about the update configuration To delete an update configuration 1 Click the Update Management link 2 Inthe Stored Update Configuration page click the Retire button at the far right of the update configuration information line In the Stored Update Configuration page click the Retired button 4 Inthe Retired Update Configurations page click the Delete button at the far right of the update configuration information line The record of the update configuration is removed from the database Retire an Update Configuration You may want to retire an update configuration if it is obsolete but you want to maintain a record of it To retire an update configuration 1 Click the Update Management link 2 Inthe Stored Update Configuration page click the Retire button at the far right of the update configuration information line The update configuration is retired Update Management 26 Remote Device Administrator User s Manual Display a List of Retired Update Configurations The Retired Update Configurations
33. ist device settings and their current support status Table 3 General System Properties System Property Support System Property Support Status Status DeviceGUID Supported CurrentUser Not Supported DeviceName Supported OEM Version Supported OEMName Supported OEMModel Supported OEMSerialNumber Not Supported DeviceGroup RDA Server Side Only CPU Supported Supported Supported Management Interfaces SystemTime Supported CPUFamily Supported FreeDiskSpace Not Supported AnnounceServer Supported FreeMemory Not Supported Table 4 Operating System Properties System Property OSType OSVersion InstalledPackage AgentVersion Shell Version Support Status Supported Supported Supported Supported Supported Device Information Settings 41 Remote Device Administrator User s Manual Table 5 Security Settings Security Settings Support Status AutoLogonEnable Not Supported Default Domain Not Supported Default User Not Supported Default Password Not Supported LockDownPassword Supported LockDownEnable Supported Table 6 Network Properties Network Settings Support Status DHCPEnable Supported DefaultGateway Supported IPAddress Supported SubnetMask Supported PrimaryDNS Supported SecondaryDNS Supported PrimaryWINS Supported SecondaryWINS Supported MACAddress Supported Table 7 Keyboard and Mouse Properties Keyboard and Mouse Settings Support Status RepeatRate Supported RepeatDelay Supported MouseOrientation Not Support
34. lay Information for an Update Configuration The Update Configuration Number page displays all the settings for the update configuration You can modify the settings from this page To view detailed information about an update configuration 1 Click the Update Management link 2 Inthe Stored Update Configuration page click the ID button for an update configuration The Update Configuration Number page is displayed with detailed information about the update configuration Update Management 24 Remote Device Administrator User s Manual Create or Modify an Update Configuration NOTE Do not include apostrophes quotation marks in the setting fields NOTE Boot Level Scheduling is required on the IBM NetVista 2200w The Stored Update Configuration and New Update Configuration pages display all the settings for the update configuration You can modify the settings from this page To create or modify an update configuration 1 2 5 Click Update Management link In the Stored Update Configuration page Create a new update configuration by clicking the New button Modify an existing update configuration by clicking the ID button for an update configuration In the New Update Configuration or Update Configuration Number page enter the update settings for the device For more information about the settings click on the setting name Select a Boot Level Not at Boot the update is n
35. lick the Configuration Management link 2 Inthe Stored Configuration page click the Retired button 3 In the Retired Configurations page click Reactivate button at the far right of the update configuration information line The configuration is reactivated Device Configuration Management 32 Remote Device Administrator User s Manual Clone a Configuration You can create a clone of the settings on an existing device instead of creating a blank configuration You may want to clone a configuration if you want to create a new stored configuration using the settings from a device that was previously set up NOTE Before cloning a configuration refresh the settings for the device you want to clone This ensures that you have the most recent settings for that device To clone the configuration of a device 1 Click the Configuration Management link 2 In the Stored Configuration page click Clone button 3 Enter the ID of the device whose configuration you want to clone 4 Click the Proceed button A configuration is created that is identical to the configuration of the device you selected 5 any changes to the new configuration and then click the Save button The new configuration is saved in the database Device Configuration Management 33 Remote Device Administrator User s Manual Connection Templates Connection templates are templates for RDP connections You can create
36. lone configurations from a device Displays information on errors update down times client groups and any other client information that is stored in the database Can create logical groups of devices based on physical differences manufacturers or any other set of criteria for example according to sales areas The Remote Device Administrator uses Active Server Pages Microsoft Access database You can also implement a SQL database COM interfaces between ASPs and underlying network protocols SNMP or WMI Product Overview 12 Remote Device Administrator User s Manual Remote Device Administrator Components This section maps and defines components of the Remote Device Administrator as depicted in the following diagram Figure 1 Remote Device Administrator Components Server HTML HTTP gt ASP based Ul lt gt Standard Browser lt gt COM Interface WMI Proxy Server SANDE SNMP Devices Built in BSQR WBT Update 3rd party CE Client agents agents Database The Remote Device Administrator database is a Microsoft Access database that stores device information such as device GUID manufacturer identification device name IP address system and configuration information update history server address current user software version MAC address device groups erro
37. ot triggered by a reboot All Boots the update is triggered every time the device is rebooted Next Reboot the update is triggered the next time the device is rebooted After the device reboots the Boot Level is changed to None Click the Save Configuration button The schedule and settings are saved in the database Apply an Update Configuration to a Device After you create an update configuration you can apply it to a device or to many devices To modify the update after you have applied it to a device see the Updating Devices chapter in this manual To apply an update configuration to a device 1 2 Click the Update Management link In the Stored Update Configuration page click the ID button for the update configuration that you want to apply Click the Apply button In the Search Criteria page enter information in any of the fields that you want to use as a filter For example if you want to search for the device with a particular GUID enter that GUID Update Management 25 Remote Device Administrator User s Manual NOTE Do not include apostrophes or quotation marks in the setting fields Leave the fields blank to view information about all the devices Click the Search button 7 Search Results page is displayed with a list of devices that meet your search criteria 8 Select the check box if you want to apply the update configuration to the device Clear the check box
38. page displays a list of update configurations that you have retired You may want to retire an update configuration if it is obsolete but you want to maintain a record of it To view a list of retired update configurations 1 Click the Update Management link 2 Inthe Stored Update Configuration page click the Retired button The Retired Update Configurations page is displayed with a list of the retired update configurations Reactivate a Retired Update Configuration You can reactivate retired update configurations if you want to use them To reactivate a retired update configuration 1 Click the Update Management link 2 Inthe Stored Update Configuration page click the Retired button 3 Inthe Retired Update Configurations page click the Reactivate button at the far right of the update configuration information line The update configuration is reactivated Clone an Update Configuration You can create a clone of the update settings on an existing device instead of creating a blank update configuration You may want to clone an update configuration if you want to create a new stored update configuration using the settings from a device that was previously set up The information you can clone from one device to another is limited to device information and does not include connection information To clone the update configuration of a device 1 Click the Update Management link 2 Inthe Stored Update Configuration page cl
39. r you have applied it to a device see the Create or Modify a Configuration section in this manual To apply a configuration to a device 1 Click the Configuration Management link 2 Inthe Stored Configuration page click the ID button for the configuration that you want to apply Click the Apply button 4 In the Search Criteria page enter information in any of the fields that you want to use as a filter For example if you want to search for the device with a particular GUID enter that GUID 5 Leave the fields blank to view information about all the devices Device Configuration Management 30 Remote Device Administrator User s Manual NOTE Any settings that are left blank in a stored configuration are not changed on the device 6 Click the Search button The Search Results page is displayed with a list of devices that meet your search criteria 7 Select the check box if you want to apply the configuration to device Clear the check box if you do not want to apply the configuration to the device 8 Click the Proceed button The configuration is applied to each selected device To modify the settings for an individual device see the Create or Modify a Configuration section in this manual Delete a Configuration You can delete a configuration from the database This removes the record for the configuration and all the information about the configuration To delete a configuration 1 Click the
40. rs and events and device inventory information including hardware The Remote Device Administrator accesses the database with ODBC calls The database can be resident on the computer where the Remote Device Administrator is installed or on a different network computer You can implement an SQL database to replace the Access database if you require a more robust database Product Overview 13 Remote Device Administrator User s Manual ASP based User Interface The user interface for the Remote Device Administrator server is a set of Active Server Pages By using ASP the Remote Device Administrator can be accessed through Internet Explorer versions 4 0 and 5 0 Through the ASPs the data is communicated to the device using a COM interface The COM interface communicates to the device through SNMP or WMI Related Files The Remote Device Administrator uses XML Directives files and payload files to update clients It does not create or manage these files For more information see the Update Designer User s Manual or the Triggering an Update chapter of this manual XML Directives Files The XML Directives files that are created by the Update Designer are based on the latest XML DOM implemented by Microsoft Each directives file contains the update ID the location or locations of the payload files the path is relative to the device describes the software that needs to be downloaded and instructions for operating system fun
41. stablishing connection with a client or you lose connection with a client make sure that The Remote Device Administrator server is included as an SNMP Manager For more information see the Security section in the Installation chapter of this manual You have not exceeded the maximum number of clients that your license allows The SNMP or WMI provider is installed correctly on the server The WMI manager has administrative privileges on the device For more information see the Security section in the Installation chapter of this manual The Network Settings are correct You can set the Network Settings on the Device Details page of the Remote Device Administrator server For more information see the Modify Setting section of the Managing Device Settings chapter of this manual You can also click on the network setting for help with a setting The Public Community setting has the correct access rights To verify the rights browse to HKEY_LOCAL_MACHINE System CurrentControlSetting Services S NMP Parameters ValidCommunities in the registry The value for PUBLIC must be 8 eight You have access rights to the device If a device is set for manager access and someone other than the manager attempts to access the device and the authentication trap set to enabled you will get SNAP Authentication Failure Troubleshooting 40 Remote Device Administrator User s Manual Device Information Settings The following tables l
42. te or modify a connection template 1 Click the Connection Management link 2 the Stored Connection Templates page Create new connection template by clicking the New button Modify an existing connection template by clicking the ID button for a connection template 3 In the New RDP Connection Template or RDP Connection Template Number page enter the settings for the connection template For more information about the settings click on the setting name 4 Click the Save Template button The template is saved Apply Connection Template to Device NOTE Do not include apostrophes or quotation marks in the setting fields After you create connection template you can apply it to device or to many devices This will create configured RDP connection on the device To modify the connection after you have applied it to device see the Create or Modify a Connection Template section in this chapter To apply connection template to device 1 Click the Connection Management link 2 Inthe Stored Connection Templates page click the ID button for the connection template that you want to apply Click the Apply button 4 Inthe Search Criteria page enter information in any of the fields that you want to use as a filter For example if you want to search for the device with a particular GUID enter that GUID 5 Leave the fields blank to view information about all the devices
43. ternet Information Server found at http www microsoft com ntworkstation downloads Recommended S ervicePacks NT4OptPk Default asp Reboot the Server Logon as an Administrator Click StartIProgramslAdministrative ToolslUser Management In the lower hand pane double click on Administrators Ensure that your domain account has local administrative privileges Reboot the Server Click StartIPrograms Windows NT 4 0 Option PackIMicrosoft Internet Information ServerlInternet Services Manager Click and expand your Server Right click Default Web Site Click Properties Click Directory Security tab Click Edit Getting Started 7 Remote Device Administrator User s Manual 17 1 Anonymous access area click Edit 18 Under User Name type in the fully qualified domain account name with local administrative privileges This will be the same name as that in step seven of this procedure If user is on workgroup enter a valid local account with administrative privileges For example DOMAIN JVLOCAL ADMINISTRATOR 19 Enter your password 20 Click OK 21 Re enter your password 22 Click OK 23 Click OK 24 Install Microsoft MDAC Microsoft Data Access Components 2 1 or later MDAC v2 1 can be found at http www microsoft com data download 21242023 htm 25 Reboot your server 26 Install WMI and WMI SNMP Provider found at http www microsoft com downloads release asp ReleaseID 1849 1
44. the DeviceDiscover is called it checks which items it should send finds all the specified information will be sent To get information then sends it to the server using an HTTPPost Note that if you all device information filled in the RDA Server information using the Setup Wizard your device is the user must automatically discovered Refresh device information To manually discover your device 1 Inthe Terminal Properties window click the Update tab 2 Click the Configure button then click the Device Info tab 3 In Server text box enter the URL of your discovery page This address must begin with http and end with asp For example http YourServer rda HereIAm asp 4 Click the Discover button Displaying Help The Remote Device Administrator includes help for both the pages and each of the settings Todisplay help page click the Help button Todisplay help setting click the setting name link Getting Started 9 Remote Device Administrator User s Manual Security NOTE BSQUARE recommends that you establish security for the Remote Device If you enable SNMP Administrator to prevent unwanted updates to clients To set up security managers you must establish th Remote 1 Restrict access to the web site using the security features of the Device Administrator Internet Information Server server as an SNMP 5 manager for a client or 2 anonymous account th
45. the Windows Installer are not uninstalled Use the Add Remove Programs applet in the Control Panel to remove XML Parser and the Windows Installer Installing RDA on Windows 2000 The Remote Device Administrator installation on Windows 2000 also installs the Microsoft XML Parser and the Windows Installer The following procedure describes how to install the Remote Device Administrator on Windows 2000 1 Ensure that SNMP has been enabled If not enabled you must enable it and reboot the Server before continuing For detailed instructions refer to your Windows 2000 Server documentation 2 Logon as an Administrator 3 Click StartIProgramslAdministrative Tools Computer Management 4 Inthe left pane of the Computer Management window under System Tools double click on Local Users and Groups Click on Groups In the right hand pane double click on Administrators Ensure that your domain account has local administrative privileges If you have changed any settings reboot the Server Click StartIProgramslAdministrative ToolslInternet Services Manager 10 Click to expand your Server 11 Right click Default Web Site 12 Click Properties 13 Click Directory Security tab 14 Click Edit 15 In Anonymous access area click Edit 16 Under User Name type in the fully qualified domain account name with local administrator privileges This will be the same name as that in step seven of this procedure
46. y an Update Schedule The Update Settings page displays all the settings for the update schedule of the device You can modify the settings from this page NOTE Only Boot Level Scheduling is available on the IBM NetVista 2200w You can apply a stored update configuration to a device and then modify it or you can create an update schedule for each individual device To create or modify an update schedule for a device 1 2 3 4 5 6 Click the View Devices link In the Search Criteria page click the Search button In the Search Results page click the ID button for a device In the Device Details page click the Updates button In the Update Settings page under Schedule Select a Boot Level Boot Level is currently supported and includes the following options Not at Boot the update is not triggered by a reboot All Boots the update is triggered every time the device is rebooted Next Reboot the update is triggered the next time the device is rebooted After the device reboots the Boot Level is changed to None Click the Save Settings button The schedule is saved and the device will update according to the schedule You can run the update immediately after saving by selecting the Trigger Update After Saving Settings check box Updating Devices 21 Remote Device Administrator User s Manual Updating a Device The Update Settings page displays all the settings for the update of the devi
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