Frequently Asked Questions
Contents
1. All Air Canada fares are available via the Air Canada Rewards for Small Business online tool Can promotional discount codes be applied using the Air Canada Rewards for Small Business online tool Yes Enter the promotional code in the promotional code box on the shopping page Fares will be shown with appropriate discounts Will bookings made outside of the Air Canada Rewards for Small Business online tool be included for reward tracking No Only bookings made via the Air Canada Rewards for Small Business online tool are tracked for rewards based on companies revenue threshold achievement FLIGHT PASS Can Flight Passes be purchased via the Air Canada Rewards for Small Business online tool No Flight Passes can only be purchased via aircanada com flightpasses A direct access to the Flight Passes platform is provided on the homepage of the Air Canada Rewards for Small Business online tool Can Flight Pass credits be booked via the Air Canada Rewards for Small Business online tool Yes You can use the Air Canada Rewards for Small Business online tool to book flight credits Will the Flight Pass revenue be tracked for revenue thresholds Yes Flight Passes that have been purchased AFTER enrollment in the program are eligible for revenue tracking To associate the Flight Pass with the corporate account for tracking make sure to add the Air Canada Rewards for Small Business Account Number under the client identifier field during t2. AIR CANADA Frequently Asked Questions This document provides answers to the questions you are most likely to have about the Air Canada Rewards for Small Business program However if we have not answered your question or if you would like to make a comment please send an email to rewardsforbusiness aircanada ca AIR CANADA Program Rewards How will fare discounts be sent after the company reaches a revenue threshold Once you start booking the fare displayed on the shopping page will include the discount Furthermore any applicable product offered under the Air Canada Rewards for Small Business program will automatically display when shopping How does my company take advantage of discounted and complimentary flight options At the time of booking the offer will automatically be displayed on the travel options page Note The discount or complimentary flight option will appear as Included and or inclusive of discount How can take advantage of discounted and complimentary Maple Leaf Club membership Once your company is enrolled in the program click on the Maple Leaf Lounge link located on the homepage of the Air Canada Rewards for Small Business online tool or visit www airclublounge com and fill out the requested information using your Account Number and the promotional code for the complimentary Maple Leaf Club membership What is the process to request earned eUpgrade Credits You must send an email to
3. eupgraderequest aircanada ca with the following information Company name and Account Number of the Air Canada Rewards for Small Business program e Employee s Aeroplan Number employee s name and the number of credits to be added to each employee s eUpgrade account e Employee s email address to confirm the deposit Note As any registered employee of the company can use the accrued rewards the earned eUpgrade credits can be divided among them How long will it take for the eUpgrade Credits to be deposited in the employee s eUpgrade account Please allow 5 business days for the request to be processed and for the employee to have access to his eUpgrades Once my corporate customers are enrolled how will notifications about Air Canada Rewards for Small Business offers be sent When a company reaches a revenue threshold the company s Program Administrator Administrator Agent travel agency and Corporate Officer will receive an email notification with details of the offer and redemption instructions Who can use the accrued rewards Any employee of a registered corporate customer can use the rewards Program 2 Will the agency earn commission on car bookings Yes Agency commission on car rentals will be the same as booking at aircanada com agents as per the Avis plan Are Tango bookings made via Air Canada Rewards for Small Business eligible for Cash Rewards Yes Program 3 AIR CANADA On
4. gn in to the online tool Online tool Signing in Account Admin 4 AIR CANADA What is the process if a company enrolled directly at www aircanada com to the Air Canada Rewards for Small Business program The company must send an email request including the agency IATA number to rewardsforbusiness aircanada ca to associate the account to the agency Note Agency can make the request on behalf of the company but the company s Program Administrator should be CC d in the email What is the process if a company enrolled directly at www aircanada com and entered our agency under agency information If a corporation has designated you as their travel agency you must claim that corporate customer and add it to your designated list of accounts Please refer to p 72 of the Travel Agency User Manual for more details ROLES Can my corporate customers also use the Air Canada Rewards for Small Business online tool Yes You have the ability to provide corporate customers employees access to the online tool to arrange and manage their own travels You can also create profiles that allow employees to book travel on behalf of other employees or manage the program account Note As admin agent you will have access to all bookings made under the corporation What are the different user roles an employee may have There are 3 possible roles an employee may fall under depending on the use that he she will make of the o
5. he Flight Pass purchase Online tool Bookings 8 AIR CANADA Note Flight Passes that were purchased PRIOR to enrollment are not eligible for revenue tracking You can still access the Flight Pass via the Air Canada Rewards for Small Business online tool and make a booking using the credits Can the Air Canada Rewards for Small Business Account Number be added after a Flight Pass purchase Yes It can be added after a Flight Pass purchase However if it has been more than one week since the date of purchase please send an email to rewardsforbusiness aircanada ca Will Flight Pass change fees and penalties be tracked for revenue threshold No Flight Pass change fees and penalties are not tracked as revenue under the company How long will it take for the Flight Pass revenue to be associated with the Air Canada Rewards for Small Business corporate account The revenue will be added to the Air Canada Rewards for Small Business corporate account within 15 business days from the date of purchase Agent Admin REPORTING How do I run reports for my corporate customers Click on Reports and select the appropriate search parameters Please refer to p 78 of the Travel Agency User Manual for complete steps ADDITIONAL FEATURES How do update the email address associated to my agency ID To update the email address associated to your agency ID please send an email to rewardsforbusiness aircanada ca with your IATA ID agenc
6. ings section Note Only users set up as Program Administrator and you the Administrator Agent can view this information Bookings How do I make a flight booking Click on the Book Travel tab and use the basic or advance filter options to find the user you are arranging travel for Please refer to p 13 of the Travel Agency User Manual for complete steps After a booking is created who receives the email itinerary receipt You must enter the email addresses of the people who need to receive the itinerary email in the passenger information page Online tool Account Admin Bookings 7 AIR CANADA Can a booking made via the Air Canada Air Canada Rewards for Small Business online tool be retrieved on aircanada com agents No It can only be retrieved via the Air Canada Rewards for Small Business online tool How do I make a car booking Click on the Book Travel tab and use the basic or advance filter options to find the user you are arranging traval for and select the Cars tab Please refer to p 75 of the Travel Agency User Manual Is it possible to view and modify bookings once they are done To view or modify a booking click on the Manage my bookings tab and use the basic or advance filter options to find the appropriate user Please refer to p 16 of the Travel Agency User Manual for complete steps ELIGIBLE FARES What type of fares are available via the Air Canada Rewards for Small Business online tool
7. l be in charge of the corporate account in the program Can the Program Administrator book a flight on behalf of others Yes The Program Administrator can book travels for others by having a Travel Arranger profile set up Please follow the steps on p 9 of the Travel Agency User Manual What are the functions of a Travel Arranger The Travel Arranger is an employee authorized to log in and make travel arrangements for themselves or on behalf of other employees also known as Traveller What are the functions of a Traveller The Traveller is a designated company employee authorized to log in and make travel arrangements for themselves A Traveller can only create a profile for himself and must be registered beforehand by the Program Administrator or the Administrator Agent to have access of the online tool USER MANAGEMENT Do all employees have to be registered in the program Yes Before making travel arrangements for an employee he she will first have to be added to the program via the online tool How do add an employee to book travel on his behalf Click on Admin Sites select the appropriate user and create a new user Please follow the steps on p 6 of the Travel Agency User Manual Can register more than one employee using the same email address No A unique email address must be entered for every employee since it will serve as their user name and be used as their website login Online tool Account Admi
8. line tool Signing in How do sign in e Go to the aircanada com agents site e Click on the Business tab on the homepage e Click on Agency login to log in to the Air Canada Rewards for Small Business online tool e Enter your agency information Agency IATA Agency ID Booking Agent and Password used to access the Air Canada agent website e Click on Continue Do need to have all the agents in my office create individual profiles in the online tool to access our corporate customers accounts No By signing in to the online tool with your agency IATA number each agent automatically has access to all corporate customers accounts enrolled in the program What should I do if receive error message agent ID not defined You must send an email to rewardsforbusiness aircanada ca with your IATA ID and email associated to the agency ID Account Admin ENROLLMENT How do enroll my corporate customers Login and click on Create anew account Please refer to p 5 of the Travel Agency User Manual for complete steps Upon enrollment does the Program Administrator automatically receive their login information No Upon enrollment the Program Administrator and the Corporate Officer will automatically receive a Welcome email including the company Account Number and welcome offers You must communicate the login information email address and password entered at the time of enrollment to the Program Administrator so they can si
9. n 6 AIR CANADA How do grant an employee access to the online tool as a Traveller to book travel for himself Select the correct account and Click on Send Password next to the user s account Please refer to p 8 of the Travel Agency User Manual for complete steps What should I do if registered an employee with an incorrect email address To update the user s email address use the Edit User functionality Please refer to p 8 of the Travel Agency User Manual for complete steps What are the steps required to set up a user as a Travel Arranger Click on Travel Arranger next to the appropriate user and Select the users for whom the Travel Arranger will make bookings for or select all Please refer to p 9 of the Travel Agency User Manual for complete steps Can a user s personal profile be created by someone else A personal profile can only be created and accessed by the user However you can update his account information Please refer to p 77 of the Travel Agency User Manual ACCOUNT INFORMATION Where can find the account information of my corporate customers Select the appropriate corporate account and Click on Account Settings Please refer to p 70 of the Travel Agency User Manual for complete steps Where is the Air Canada Rewards for Small Business Account Number of my corporate customers stored The Account Number of your corporate customers is stored under their account information in the Account Sett
10. nline tool Here are the 3 possible roles Program Administrator Travel Arranger e Traveller What are the functions of a Program Administrator The Program Administrator is the company s designated employee responsible for managing the corporate account and kept informed of important information and updates This person is responsible for Assigning employees their status such as a Traveller Travel Arranger or Administrator e Sending employees their login information e Resetting the password e Updating corporate information e Downloading reports e If the Program Administrator is also identified as a Travel Arranger he she can also make bookings on behalf of others Online tool Account Admin 5 AIR CANADA Can there be more than one Program Administrator Yes As the Administrator Agent you can assign to more than one registered employee an Administrator profile Please follow the steps on p 7 of the Travel Agency User Manual Can the Program Administrator be changed Yes In order to assign someone the role of a Program Administrator the actual Program Administrator must log in to the online tool and check mark the Admin box next to the appropriate user and save Note n the case where the Program Administrator left the company the Corporate Officer must send an email to rewardsforbusiness aircanada ca including the full name and email address of the new designated Program Administrator who wil
11. y ID and the updated email address where the itinerary confirmations should be sent to Does the Air Canada Rewards for Small Business online tool support content customization The Air Canada Rewards for Small Business online tool allows agencies to customize the support information available to its corporate customers Please refer to p 77 of the Travel Agency User Manual for more details Does the Air Canada Rewards for Small Business program support post booking servicing As an agency you can set different configurations to enable or disable post booking features after a ticket has been issued i e disable servicing feature The same setting will apply to all corporate customers added under your agency IATA number Please refer to p 78 of the Travel Agency User Manual for more details Online tool Bookings Agent Admin 9 Support Is there a technical support line for the Air Canada Rewards for Small Business program Yes Companies and agencies can access technical support through a dedicated line at 1 888 335 4189 from 6 a m to 2 a m 7 days a week or by email at rewardsforbusiness aircanada ca Online tool Support 10
Download Pdf Manuals
Related Search