eLEMENT@ - OTP banka Internet bankarstvo
Contents
1. otpbanka USER S MANUAL eLEMENT INTERNET BANKING FOR COMPANIES AND SMALL BUSINESSES TOKEN INSTRUCTION MANUAL otpbanka CONTENTS T 5 eer ere ee ee er 3 2 FIRSTUSEOFATOKEN 3 3 USING TOKEN GENERATE ONE TIME 2 421212 2 2 4 4 USING TOKEN FOR TRANSACTION AUTHORISATION 4 3 GHANGE OF 5 5 UNLOCKING OF TOKEN 5 7 WHAT IF YOU FORGET YOUR 6 8 SWITCHING THE TOKEN 0 6 9 PROCEDURE IN CASE OF LOSS OR 4 2 42124 6 10 BAERI 2500 ee 6 otpbanka 1 INSTRUCTION Token is a safety device used for identification of the user on the occasion of logging into the eLEMENT Internet banking system by generating one time codes and for digital signing authorisation of financial transactions Token is protected by a 4 digit PIN that disables any unauthorised use On the back of the token there is the serial number which is also required for logging into the eLEMENT Internet banking Serijski broj tokena otpbanka 12 8988689 062 201 555 2 FIRST USE OF TOKEN When the customer contracts the eLEMENT service he is provided a toke2. pressing lt which enables you to continue If you still enter the wrong PIN or wrong initial PIN message FAIL x will appear on the screen where x is the incorrect digit you entered By pressing lt you enable another attempt to enter the correct PIN In case of three consecutive incorrect PINs message LOCK PIN a sequence of 7 digits appears on the screen This way the token raises own protection against unauthorised use In that case it is necessary to call the Contact Centre of OTP bank helpdesk on 072 201 555 To identify yourself you will be required to provide the SECRET PASSWORD that you chose as such on your Application Form on the occasion of contracting the Internet banking service 3 USING TOKEN TO GENERATE ONE TIME CODE When logging onto the Internet banking on the Bank s web page you will be required to enter two identification codes the token serial number and a one off code First you must switch on the token by pressing lt key The token generates the following message e Enter your PIN Message APPLI appears on the screen e Press 1 key e The token generates a one time 6 digit code e On the web page in the field Token serial number you should enter the number you can find at the back of your token 8 digit number entered without hyphens whilst in the field One time code APPLI 1 you enter the one time code generated by the token 6 digits If the entries are correct
3. the new window is opened containing the main menu where you can access your account s details and carry out financial transactions You cannot log onto Internet banking with a used code or one generated earlier 4 USING TOKEN FOR TRANSACTION AUTHORISATION The entered financial transactions must be digitally signed Fill in the payment order according to the user s manual for the eLEMENT Internet banking application and initiate the order 4 otpbanka authorisation transaction Select the orders you would like to be executed and click on the Authorise button The application will then show Data APPLI 2 field with generated 8 digit number authorisation code that must be copied into the token Switch on the token by pressing lt key The token generates the following e Enter your PIN Message APPLI appears on the screen e Press 2 key token generates places for the 8 digit number e Copy the 8 digit number from the web page field Data APPLI 2 into the token The token then generates a 6 digit number e Copy the number from the token to the provided field on the web page e Execute the order by clicking the Authorise button If the correct number has been entered the new window appears with a message confirming that the order has been executed 5 CHANGE OF PIN PIN can be changed at all times when deemed necessary do that follow this procedure S
4. n and the initial PIN Personal Identification Number is delivered by mail Such initial PIN must be changed the first time the token is used and the new PIN is used every time the token Is used 2 1 Changing the initial Switch on the token by pressing lt key The token generates the following message e Enter the initial PIN delivered to you by the Bank After correctly entered initial PIN the message _____ NEW PIN appears on the screen e Enter your new 4 digit PIN which MUST be different than the initial PIN Message ____ PIN CONF appears on the screen e Enter your PIN again otpbanka e After the correctly entered new PIN message NEW PIN CONF appears on the screen which means that the initial PIN was successfully changed Message APPLI shows the screen and further use of the token is described in points 3 and 4 below When choosing your PIN you should avoid simple and common combinations such as 1234 5555 your date of birth your car registration plates and so on Once you change your initial PIN delivered by the Bank into your new PIN the first is no longer valid It is recommended not to write your PIN down anywhere and especially not on the token Your PIN is Known only to you and you should not disclose it to anyone because all responsibility for possible unauthorised use lies with you If you happen to type a wrong digit whilst entering your PIN can simply delete it by
5. omatically Message LOCK PIN and a sequence of 7 digits appears on the screen In that case it is necessary to call the Contact Centre of OT banka helpdesk on 072 201 555 8 SWITCHING THE TOKEN OFF The token is switched off by briefly pressing lt key After 50 seconds the device switches off automatically The so called safety ring surrounding lt key makes it impossible for the token to switch on uncontrollably 9 PROCEDURE IN CASE OF LOSS OR THEFT In case you lose your token or have it stolen please call the Contact Centre of OTP banka helpdesk on 072 201 555 or visit the nearest branch As soon as the loss or theft is reported the token will be blocked and you will be issued with a replacement device and charged a fee in accordance with the Bank s Decision on Pricing 10 BATTERY TIME The foreseen battery time is 7 to 10 years When the battery is almost empty message LOW BATTERY appears on the screen In that case please do not try to switch on the token but call the Contact Centre of OTP banka helpdesk on 072 201 555 or visit the nearest branch
6. witch on the token by pressing lt key The token generates the following e Enter your PIN Message APPLI appears on the screen Press and hold lt key until message _ NEW PIN appears on the screen e Enter new 4 digit PIN Message appears on the screen e Enter the new PIN once again e After the correctly entered new PIN message NEW PIN CONF appears on the screen 6 UNLOCKING OF TOKEN In case of three consecutive incorrect PINs the token locks up automatically This way the token raises own protection against unauthorised use In that case message LOCK PIN and a sequence of 7 digits appears on the screen To unlock it it is necessary to call the Contact Centre of OTP banka helpdesk on 072 201 555 select option 3 and an operator will provide you with a code for unlocking that you must enter into your token As a result of a successful unlocking message ___ _ NEW PIN appears on the screen and you need to enter a new PIN to continue using the token It is not permitted to attempt unlocking without Bank s support Every attempt at unauthorised unlocking of the token will result in blocking of the token which cannot be used any longer You will be issued a replacement token and charged the fee in accordance with the Bank s Decision on Pricing otpbanka 7 WHAT IF YOU FORGET YOUR PIN In case of three consecutive incorrect PINs the token locks up aut
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