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1. The contact is ready for a voice call However it is possible that the connection may not be established for technical reasons or that the contact is not reached A31003 S5070 U102 8 7619 01 2014 60 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace See the function description for lt This contact has been assigned various phone numbers With a click on the small triangle you can display all configured phone numbers Selecting one of them office home mobile or video determines the device for the call to be made The maximum number of active connections for the desired contact has been reached or exceeded It is not possible to establish a connection to the contact See the function description for The small triangle means that several phone numbers are available for the person There is no presence information available for the contact thus it is not possible to specify whether or not the contact can be reached by phone The contact has been assigned various voice devices However there is no presence information available for the contact at the moment thus it is not possible to specify whether the he she can be reached by phone or not NOTICE You can initiate a call via these icons if you have already established a connection to hold for example a consul tation call or initiate a conference 2 5 4 2 Controls in the Contacts Win
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4. Monitoring of the own Device By enabling this option you allow your team partners to accept calls on your behalf Journal Accessibility When you activate this option you grant your team partners the privilege to view your journal the icon appears in the Team View This enables your partners to access your call list All Calls The names of callers or callees are displayed to the team partners as question marks Your team partners are not allowed to delete entries in your journal e 4 Display team properties With a click on this icon you can have the Name and Description of the respective team to which you have been added as member displayed in the Team properties dialog No changes can be made A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 141 Communicating with Contacts One Number Service 4 Communicating with Contacts OpenScape UC Application simplifies the communication with your contacts You can manage several communication devices to communicate with all the contacts from your contact list dialing one telephone number You can create edit and delete access to your communication devices to initiate and receive voice communication messages Configurable devices comprise your cell phone home phone office phone and softphone computer telephony feature An icon to the left of a contact entry indicates the contact s current state When you hover the cursor over the ico
5. The name of the contact The department of the company that employs the contact The company that employs the contact Directory Search advanced only The contact s business phone number Directory Search advanced only The sa icon for sending an e mail to this contact A click on this icon opens the e mail form of your default e mail application for sending an e mail to this contact to send an instant message to this contact NOTICE The icon is only displayed if an instant message address has been configured for the contact or amp Enables calling the displayed phone number or another phone number of the subscriber You can access the additional phone numbers of a user by clicking on the respective receiver icon flagged with an additional small triangle The voicemail row is then enlarged and shows all phone numbers under which this subscriber can be reached 2 5 7 2 Controls in the Directory Search Window 92 The following features are available to you in the toolbar of the compact as well as extended view of the Directory Search window t Integrate as new user entry in the address book NOTICE This icon is blocked grayed out for search hits from your private OpenScape UC Application address book To integrate a selected user from the search hits list in your contact directory click on The Contacts Add entry to contact list dialog opens with the available contact data If required complete the
6. e You are logged on to the communications system How to create a backup copy of your contact list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 169 Step by Step Contact Management Step by Step 1 2 3 4 5 6 Click in the main menu on menu gt General gt Addresses and select the Export tab Select the desired file format via the The exported addresses will be imported again in combo box NOTICE f you wish to export the address data as backup copy for reimporting it at a later date to restore your address list select the OpenScape Web Client format Then click the Export button The export process starts with the File download browser dialog opening for saving a file In the browser dialog click the Save button The file selection dialog opens Select the directory in which the export file is to be saved and assign a name to the file In the file selection dialog click on Save to complete the export process You can access the export file in the specified folder in the selected format 5 4 6 How to Import a Contact List 170 Prerequisites Step by Step You have previously exported the contact list to be imported to a file of the format csv or txt How to integrate contact data from other address books in your OpenScape UC Application contact list 1 2 3 4 5 6 Start the program and log on to the system
7. Inthe Call Control function window click on in the area of the held call Your connection is automatically closed The other two subscribers can talk to each other A31003 S5070 U102 8 7619 01 2014 178 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Communicating with your Contacts 5 5 10 How to Terminate a Call How to clear a connection listed in the Call Control function window Step by Step Click in the Call Control function window on in the area of the active call The connection is cleared and does no longer appear in the Call Control function window 5 5 11 How to Display missed Calls How to display a list of all missed calls Step by Step Click on Missed Calls in the tab bar under the main menu The Missed Calls tab opens in the workspace This tab lists all missed calls 5 5 12 How to Sort Journal Entries by Call Type How to display only specific call types in the journal Step by Step Inthe combo box at the top right margin of the Journal function window select the call type you wish to have displayed in the Journal e All Calls default e Missed Calls e incoming calls e outgoing calls The Journal function window lists only the calls of the selected call type 5 5 13 How to Start a Chat Instant Messaging How to start a chat with another OpenScape UC Application user Step by Step 1 Open the Contacts function window 2 Click on or 2 in the row of t
8. The OpenScape UC Application team features let you group several OpenScape UC Application users into single teams thus providing each member with useful telephony features The following features are available to team members A31003 S5070 U102 8 7619 01 2014 If privileged each team member can see the telephone status of other team members If privileged each team member can see whether a call comes in for other team members If privileged each team member can accept calls on behalf of other team members If privileged each team member can access the journal entries of other members Team members who have team administrator privileges can manage the member list of the respective team Each team member can become team administrator of his her own team thus obtaining the privilege of managing this team Only team administrators who have been assigned the default Team Admini strator profile or another profile with the privilege of managing groups by the OpenScape UC Application system administrator in the CMP can create new teams and delete his her own already existing teams OpenScape UC Application V7 OpenScape Web Client User Guide 105 Operation Reference Workspace The following persons are authorized to create and manage a team e The OpenScape UC Application system administrator via the CMP NOTICE You find detailed information about managing the team features via the CMP in the OpenScape UC Application V7
9. Activate this check box to determine that the rule inter preter may have to consider time zone differences when applying this rule This is for example useful when you are in another time zone and would like to work with the OpenScape UC Application client from there NOTICE Make sure that you have set the correct time zone in the main menu menu gt General gt Common tab gt Appearance tab under Mobile time zone OK Click this button to save all settings made and close the dialog Cancel Click this button to close the dialog without saving the settings made Operating elements in the Date section The following operating elements are available in this section Click this button to add an already defined date list to the rule The following dialog opens Add date lists C ap New date list 1 a a a New date list 2 O Em New date list Add Cancel Activate the desired combo boxes and click the Add button to apply your settings directly Click this button to enter date information and to add this information directly to the rule The following dialog opens Date list New date list February 2012 0 Mo Tu We Th Fr Sa Su 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 OK Cancel The following operating elements are available for setting the date Display name Enter an expressive name for the date entry in this input field A3100
10. Click this button to modify the name of a rule NOTICE You can also directly click the name of the rule list to rename it A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 227 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 228 e X Click this button to delete a profile e New button Click this button to create a new rule e Duplicate button With a click on the Duplicate button you can create a new rule by duplicating an already existing rule Operating elements in the rule settings section This section may look like this 4 family High Normal Low i If call from All A If date time If my status is f Action l Put straight through y Assigned profiles 4 Undo This section offers access to the following functions e Define the priority group For each rule you can define the following priority groups by activating the corresponding radio button High 2 Normal a Low e i With a click on this icon the rule settings are summarized in a separate dialog e xk By clicking this icon the selected rule is set to the highest priority and added to all profiles You expect a phone call from your garage and you want this call be routed to your cell phone at any rate and any time no matter which profile is currently active You thus need not modify each single profile
11. Initiate device handover This function allows you to change the device you use in the conference After you have pushed this key enter the phone number of the device you want to switch to You need to complete the phone number entry with the key For further proceedings please follow the voice prompts 3 Toggle music on hold If you currently are the only conference participant and hear music on hold you can push this key to switch the music off Pushing this key once more reactivates the music on hold Control commands of a video conference You can use the following key commands during a video conference in addition to the above control options of an audio conference by default o Open operating menu Opens the operating menu for controlling a video conference s 8 Display participant list Enabling this key displays a list of all conference participants in the Video window The participants are listed with their names or phone number for example Pushing this key once more hides the participant list again 3 Enable disable info bar Via this key you display an info bar in the Video window This bar may contain information about the number of connected video or audio participants the muting status muting on or off as well as the conference status locked unlocked Pushing this key again hides the info bar s3 3 Show hide connection information When you push this key specific connection information such as the requ
12. NOTICE To undo this function you can either delete the affected rule or deactivate the check boxes for each profile via the rule setting Assigned profiles e 2 Click this button to open the edit dialog of the corresponding rule setting e After clicking this icon the respective rule setting is reset to its default value e Undo button Click this button to undo the changes made to a rule Rule settings For each rule you can specify the following settings e If Call from e If date time e If my status is e Action e Assigned profiles A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Click 4 or simply the corresponding line to open a dialog for each of these settings where you can perform the corresponding rule setting 6 3 2 1 If call from Use this setting to determine for which callers the rule shall apply This setting allows you to link a list of persons or individual person entries to a rule In the lower section of the New edit tab click on the 2 icon of the If call from entry or on the entry itself to open the following dialog No numbers defined for incoming calls This dialog displays a list of all callers for which the respective rule is to apply The dialog allows you to access the following features e Click this button to add one or mo
13. Select the contacts to hold a conference with in the Contacts window Then click on A A settings dialog opens Assign a Name to the conference and change the defined participant entries if desired 4 This settings dialog lets you add further members to the Ad hoc conference Enter a participant name or a phone number in the Add participant combo box for this purpose Then click on to search the configured directories for the contact or on a to complete the required contact information via the Add participant dialog Click on the Start button to initiate the Ad hoc conference The Call Control window opens All participants are connected after they have lifted the receiver The spontaneously started conference is also listed in the Conferences window and indicated by or 4 Click on f in the Call Control function window A file download dialog opens In there you must download the program required for the web conference Click on the Apply button in this dialog After the successful download a security warning is displayed Confirm this security prompt with a click on the Apply button The connection to the web conference server is set up 190 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Collaborating with Contacts 5 6 12 How to Extend a Call to an Ad hoc Web Conference and Invite further Participants Step by Step A31003 S5070 U102 8
14. The following dialog opens Edit device Name ss Business Phone ring time 30 sec Standard redirection timeout No redirection timeout OK Cancel Use this dialog to add devices for example cell phone voicemail number etc for reaching you to your device list Click on the Apply button Your entries are saved The dialog remains open and you can add more devices to your device list Switch to the Forwarding tab Click the corresponding combo box for the Preferred device feature to select your preferred device for the one number service for incoming and outgoing Calls NOTICE f you have added your voicemail box number to your device list for using the voicemail box as redirection target do not configure this number as preferred device for the outbound one number service The reason is that you cannot make any calls from your voicemail box The OpenScape UC Application server cannot recognize phone numbers you have added yourself as unsuitable for making calls Click the Close button The settings are saved and the settings dialog closes Now you can use your One Number Service 4 2 Reaching a Contact by Phone E mail or IM The icons to the right of a contact s name in the Contacts window show you whether that person can be reached by phone instant message or e mail A31003 S5070 U102 8 7619 01 2014 The contact is available for a voice call The contact is busy on one of his
15. To set up the scenario you need e anew profile On Business trip e anew list of persons Family e anew list of persons Preferred customers e a date list Business trip e anew rule Redirect family e anew rule Redirect preferred customers e anew rule Redirect all A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 209 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples Preferred Customers Function Person List Family Profile On Business Trip Rule Reroute Family applies 17 02 to 21 02 Individual Cell Phone Date List l l l Preferred Customers 7 Rule Reroute Prefe rred Customers E applies Rule Reroute All applies Rule Reroute All applies Secretary First the Redirect family rule checks whether the call comes from a member of your family If so the call is redirected to your cell phone If not the Reroute preferred customers rule will check whether the call comes from a preferred customer and whether he she calls between 08 00 a m and 4 30 p m If both conditions are met the caller is routed to your cell phone However if a preferred customer dials your number outside business hours 8 00 a m to 4 30 p m the call is redirected to the secretary by the Redirect all
16. e Xx Delete entry Click on this icon to remove a phone number entry from the named device list e Add The function of this button is identical to the function of the add phone numbers from list icon 3 1 6 Desktop Integration Using the information on the DesktopIntegration tab you can deploy a small program at your workstation for calling a subscriber from any application with the help of a hotkey you have defined NOTICE Depending on the configuration of the OpenScape UC Application server the DesktopIntegration tab may be hidden NOTICE The OpenScape Desktop Integration is not supported with the Safari 5 browser for Mac OS and Microsoft Windows Example A Microsoft Word document you have opened contains a phone number Select this phone number in the text and enable the hotkey you have defined for this purpose A call to this number is immediately initiated Furthermore incoming calls and instant messages are signalled via the OpenScape Desktop Integration even if the OpenScape Web Client screen is closed In the OpenScape Desktop Integration you can set further start behavior appli cation window view and notification options NOTICE To use this application program the OpenScape Web Client need not be started Application requirements You need to heed the following requirements for using the OpenScape Desktop Integration e You can use the OpenScape Desktop Integration with a Microsoft Windows operating
17. not assigned not assigned 4 not assigned a not assigned i not assigned not assigned 4 not assigned not assigned E not assigned 3 In the Access menu for combo box select the cases for which forwarding should apply 4 Select the respective action in the combo boxes At the same time the respective key number tel key is set 5 If necessary enter the desired phone number in the Number to dial field NOTICE The phone numbers are generally copied from the database Only for the cases where a forwarding to a freely defined phone number has been configured you must enter this number in the Number to dial field 6 Click on the Save button A31003 S5070 U102 8 7619 01 2014 266 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings Voice Mail System Your settings are saved NOTICE Be sure to inform callers about these individual phone key s with appropriate greetings NOTICE The Default menu button resets the menu to its original appearance Modifications performed are deleted then After the forward mode has been defined the Voice mail system page shows under Mobility number the key number for the forwarding to the mobility number and the destination number 7 2 6 How to Set a Personal Message Filter How to set your personal message filter Step by Step 1 Open the settings page for the voicemail system via menu gt V
18. AANS J Voicemails that were sent directly to your mailbox via voicemail script and voice mails that were delivered by phone rerouting can be played via the web interface in this way These voicemails are displayed in the Voicemail Box function window The voicemails can be played from there with help the following functions e Via your workstation telephone e Via the computer soundcard by means of Windows Media Player A voicemail entry in the Voicemail Box contains the following elements from left to right e Acheck box to select voicemails for playing or deleting e The status of the respective voicemail The voicemail has not been played yet The voicemail has been played NOTICE A click on labels a voicemail that has not been played yet as played This also disables the new voicemail notification at the configured terminal device e The Date and time of the voicemail s arrival A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 99 Operation Reference Workspace The originator s Name NOTICE The name can only be displayed if it is contained in the contact list or global address book Click on this icon to start playing the voicemail either by telephone or sound card via Windows Media Player or amp Enables calling the displayed phone number or another phone number of the subscriber You can access the additional p
19. Click on the OK button in the General settings dialog The dialog closes and your entries are saved You can define the new device as your preferred one via the device display Ez OF IE ote phone z in the main menu 5 3 6 How to Configure Activate a Call Forwarding How to forward calls from your preferred device to another device from your device list Step by Step 1 Click in the main menu on menu gt General gt Common tab gt Forwarding tab The following settings dialog opens General settings Common Presence Addresses Team Devices Named device lists Desktopintegration O incoming calls Office phone O outgoing calls Office phone O unconditional to Not activated Es O on busy to Not activated z O after time to Not activated F A31003 S5070 U102 8 7619 01 2014 160 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Settings related Actions 2 Depending on whether or not the calling person is to be informed about the call forwarding continue with one of the following actions e Select the desired device from your device list via the Preferred device combo box Your incoming calls are forwarded to the device you have just set The forwarding is not displayed to the caller i e he she can only see your One Number Service e Specify the desired device for the forwarding criterion unconditional to on busy to after time to under the Forward incomin
20. Family Time range from to Hour Minute OK Cancel e 2 Click this button to modify an already defined time e x Click this button to remove an already defined time 6 3 2 3 If my status is Use this setting to specify for which of your personal presence statuses a rule should apply A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 235 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter In the lower section of the New edit tab click on the 4 icon of the If my status is entry or on the entry itself to open the following dialog Edit rule New rule Presence If my status is T A Available T Unavailable IT Beright back I Donot disturb Busy tm In meeting The following operating elements are available in this dialog e If my status is This check box is automatically activated if at least one presence status is set e Combo box to select the presence status as a criterion for a rule The following table provides an overview of the available presence statuses and their meanings Status Description Signal for the other OpenScape UC Application users that you can be reached at your workstation Signal for the other OpenScape UC Application users that you cannot be reached at your workstation Signal for the other OpenScape UC Application users that you can be reached at your workstati
21. Family list of persons a Switch to the Lists of persons tab A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 211 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following window example is displayed Activate profile New edit 1 Lists of persons Date lists Info Person list am Recently used 2 am New list of persons Al x New Duplicate Persons from list New list of persons E P No persons entered in the list b Click the New button under the List of persons section The New list of persons entry appears in the List of persons list c Click the New list of persons label The list of persons name is represented as input field d Enter the name Family for the list of persons and push the return key on your keyboard The Family list of persons is displayed in the List of persons section The list does not contain any person entries yet 4 Add persons to the Family list of persons Execute the following steps for all persons you wish to add to the list a Click the New button in the bottom section A31003 S5070 U102 8 7619 01 2014 212 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following input dialog opens Edit person list Unwanted caller 5 6 A31003 S5070 U102 8 7619 01 2014
22. General gt Common tab gt Devices tab General settings Common Presence Addresses Team Appearance Journal Forwarding Named device lists DesktopIntegration List of preferred devices Preferred devices m B 49897007311971 49897007311971 Standard redirection timeout ed al iim Office phone 489700731197 Standard redirection timeout Pd B test 492347387483475 ring time 30 sec XxX B Private phone 4490245667897 ring time 15 sec ff x B Office phone 2 4492404901172 ring time 30 sec x B Test phone 44924519162081 ring time 30 sec F xX gt OK Cancel Apply A31003 S5070 U102 8 7619 01 2014 120 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Common On this tab you can add further devices to be used modify device settings and delete devices no longer required from the device list You can then select the single devices in the main menu via the device display combo box IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure their voicemail box as preferred device for incoming and or outgoing calls You can execute the following actions on this tab e Configuring a new device A click on or on the New button opens the following dialog in which you can add a new device to your device list Edit device x Name FO Phon ss s SsS ring time 30sec Standard redirection timeout No redirection timeout OK Cancel NOT
23. IMPORTANT The OpenScape Web Client does not work in a network with network devices such as firewalls between the front end and application computer that separate TCP idle connections Supported web browsers You find a current list of the supported web browsers in the OpenScape UC Application Planning Guide manual Setting languages via web browser You set the user language in the web browser s language configuration The current version supports the following languages e Chinese e German e English e French e italian e Portuguese Brazil e Portuguese Portugal e Russian e Spanish e Czech Restrictions when using OpenScape Web Client Please consider the following functional restrictions when using OpenScape Web Client e The OpenScape Web Client does not support multi sessions In other words you Cannot open several browser sessions for the same user The same applies for parallel access with the OpenScape Web Client and OpenScape Desktop Client A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 17 Operation Reference General Information You can accept an incoming call via the OpenScape Web Client lt in the Call Control only if the office phone ONS has been configured as preferred device at the time the call comes in If another device has been chosen from the device list as preferred device the icon for accepting a call is not available in the Call Control T
24. Normal or Low to this rule profile OpenScape UC Application V7 OpenScape Web Client User Guide 241 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Step by Step 1 Open the Rules dialog via the main menu gt menu gt Rules 2 Switch to the Activate profile tab Lists of persons Date lists Info rf Activate profile New edit Profile B New profile Al 3 X 2 Standard profile Al 4 X New Duplicate Profile New profile Rules of profile Aa v 44 New rule ix 2 New rule 2 4x New rule Undo Close 3 Select the profile that you would like to define rule priorities for All rules linked to this profile are displayed in the Rules of profile field 4 If several rules of the same priority group are assigned to the rule profile you have selected select one of the rules the priority of which you would like to change in the priority group 5 Click on or to move the rule up or down in the list By moving the rule up its priority increases within the group and the rule will be processed earlier 6 3 3 Lists of persons Tab You can use this tab to manage lists of persons You can link a list of persons to a rule via the If call from and Action options on the New edit tab Only then it will be considered by the rule interpreter In this way you create rules that route calls from specific subscribers to the device y
25. OpenScape SS Perspective 5 v MES 4 Restore Preview Close Editing X The following features are available from left to right Pearl menu The Pearl menu provides here access to the options also contained in the program s main menu e OpenScape The product name e Select Perspective You can use this combo box to select a view from five predefined ones e B Save A click on this button saves modifications made to the currently displayed view Restore This button lets you restore the last saved state of the currently displayed view or the pre defined view of the basic setting It opens an interactive dialog If you click on Yes in this dialog the view is reset to the basic state We recommend this for the case that you wish to perform a complete reconfigu ration of the perspective If you click on No the view is reset to the one you have saved last This undoes performed modifications A31003 S5070 U102 8 7619 01 2014 42 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace E Preview This button allows checking currently performed modifications before you save them e Close Editing A click on this button closes the window for configuring the workspace You return to the main window e Divide frame horizontally You can divide a frame horizontally via this icon This will result in two overlapping frames which can be configured differently e Divide frame vertica
26. Workspace 2 5 4 4 Input Mask of a Contact Editing a Contact In the Contacts window you find the t icon that lets you edit an existing contact of your contact list After you have clicked on this icon the following input mask with the contact s data opens Change entry in the contact list Surname Test Firstname Klaus Display Name Address group e Company Surprise Department Location BuildingRoom Business Phone 492328438578345 Home Phone Mobile Fhone Video Fhone Fax klaus test surprise com Business e mail Home e mail URL klaus test imsrv intra surprise net IM address userid286 im Comment Edit note OK Cancel In this dialog you can perform the following settings e Surname Here you can enter the last name of the contact with a maximum of 64 characters e Firstname Here you can enter the first name of the contact with a maximum of 64 characters e Display Name Here you can enter a name with a maximum of 64 characters for the contact displayed in the contact list e Address group If required assign an address group to the contact with a click on 4 and selecting the desired address group e Company Here you can enter a company name with a maximum of 64 characters e Department Here you can enter a department name with a maximum of 64 characters e Location Here you can enter a location name with a maximum of 64 characters A31003 S5070 U102 8 7619 01 2014 70 OpenScape UC App
27. consult your system administrator so that he she can solve the problem NOTICE f the Voicemail Box function window is currently not open in the workspace the information is displayed in a separate dialog If the function window is currently displayed in the workspace a briefly pulsating Voicemail Box function window shows where to find the desired information The toolbar of this function window lets you reach the following features e x Delete journal entries To delete a journal entry select the corresponding entry Then click on ise If you want to delete several journal entries simultaneously select the corre sponding entries and click on t You can make a selection via Ctrl clicking the journal entry or by activating the check box that precedes the relevant journal entry IMPORTANT lf no single journal entry has been selected all journal entries are deleted when you click on x e B Save a voicemail entry locally If you want to locally save a received voicemail select it in the journal and click on B A directory selection dialog opens in which you can specify the storage location and the voicemail name After you have locally saved the voicemail it is still available also after removing it from the Voicemail Box Under the toolbar of this function window you find the table header for the voicemail entries By clicking the column description you can sort the voicemail entries by Date or Name A voicemail entry in
28. e The program has been configured correctly e You are logged on to the communications system To call a contact from your contact list proceed as follows Step by Step Click in the Contacts function window on in the row of the desired contact entry NOTICE If more than one number is specified for the contact click on to select the desired one IMPORTANT lf the device you have set as the preferred one is not your office phone the PBX will first set up a connection to this configured device After your call has been accepted on this device the connection to the other subscriber is set up The connection is established and displayed in the Call Control function window 5 5 2 How to Dial a Phone Number Prerequisites e The program has been configured correctly e You are logged on to the program To set up a connection to any phone number proceed as follows A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 175 Step by Step Communicating with your Contacts Step by Step 1 Enter the desired phone number in the lt name or number field of the main menu 2 Click on in the main menu The call is initiated and listed in the Call Control frame IMPORTANT If you use the ONS number assigned to you in the CMP by your system administrator as preferred device and the auto answer feature is active in the PBX for this number the desired conversational partner is di
29. no matter whether he she is the creator or has been invited as participant This will delete the conference from your own conference list Changes are displayed to all conference participants via the OpenScape UC Application conference list as well as in the Microsoft Outlook calendar next time they open the respective conference dialog e 2 Delete selected conference With the help of this option you can remove conferences you have created yourself also by deploying the OpenScape Extensions for Microsoft Outlook application from the list e Combo box for selecting the conference view The combo box in the toolbar allows filtering the conference list by the confer ences you have created Only these conferences are then displayed Select the I m Creator option in the combo box to display these conferences Via All Conferences the complete list of conferences is displayed Controls of a conference list entry The following information and features are available for each conference entry e gt Extended representation With a click on b the conference entry in the list shows more details These details consist of the following information and features from left to right A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 81 Operation Reference Workspace Name of the conference participants Type of connection setup participant dials in himself herself or gt participant
30. this function has been successfully tested for use with Internet Explorer 8 and 9 on the operating system Microsoft Windows 7 only IMPORTANT When an instant message comes in the browser window of the OpenScape Web Client is moved to the foreground only if no other application window is maximized on the desktop at the same time and OpenScape Web Client is the only tab opened in the web browser e Play sound notification on incoming IM Message When you activate this option the OpenScape Web Client will notify you about every new chat message by sounding a default tone The option is active by default Furthermore you can perform the following additional settings in this dialog e Store current size With a click on the Save button you can save the current window size when you shut down the application Next time you start the application it appears in the window size used last e Mobile time zone Using the 4 icon you can set the time zone to be displayed for you in the Journal This is useful when you are in a different time zone working from there with the OpenScape Web Client The event time is then displayed in local time You can switch the Journal entries display from local time to the time of the configured mobile time zone and vice versa with a click on in the toolbar Other OpenScape UC Application users who you have as contacts in your contact list see your current time when they hover the mousepointer on your presence stat
31. to initiate a contact search in the available directories The entry mask with the search criteria opens Select the desired contact from the hits and click on OK in the Directory Search dialog The selected contact is added to the participant list and notified about the conference access data by e mail Click on The Add participant dialog opens Specify here the Name the Phone number as well as the E mail address of the conference participant Finally click on OK in this dialog The contact is added to the list of conference participants NOTICE f you do not configure an e mail address for the partic pant here he she will not receive a conference notification e mail and thus no information about the conference access data Send e mail to all participants When you click on the dialog for composing a new e mail opens in your default e mail application The e mail addresses of all conference participants are already entered in the recipient line of this new e mail The subject line is allocated also The message portion of the e mail is empty and can be filled in by yourself You can for example send a short meeting agenda to all conference participants NOTICE The recipient addresses and the subject line that the client transfers to your default e mail application for the new e mail must not comprise more than 2000 characters If the data to be transferred requires more characters the automatically opened e mail
32. working with the program from there The event time is then displayed in local time Per caller check box To display only one entry per caller in the journal you can set the Per caller option If a caller tried to reach you several times only the last attempt will be logged Combo box Via the combo box on the right margin you can filter the journal entries according to the call type All Calls Default setting that shows all calls in the journal Missed Calls shows the unaccepted calls only If a connection is estab lished to a user at a later date the call is no longer displayed as missed Incoming Calls displays the inbound calls only Outgoing Calls displays the outbound calls only The Missed Calls function window logs all calls that you did not accept It is thus a sub set of the entries in the Journal window and offers the same operating options The only missing element is the combo box on the right for filtering the entries by the call type A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace You reach the Missed Calls function window via the main menu when configuring an individual view under menu gt Homepage Missed Calls A H EX B Per caller Date Name Number gt 08 10 03 04PM 49 2404 673407101 101 Cr 08 10 03 04PM BG_Styx_01 108 ra Entries 2 kK 4 b NOTICE Alternatively you can open this function wind
33. Click this button to move the selected rule down NOTICE A rule can only be moved up and down within the same priority group high normal or low A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 223 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter e Click this button to assign new rules to the profile The following dialog opens Rule profiles Assign rules to profile PX i family C i New rule 1 IX i New rule IX i New rule OK Cancel In this dialog all available rules are listed Activate the corresponding check box and click OK to assign the desired rule s to the currently selected profile e 2 Click this button to edit the rule settings The dialog changes to the New edit tab e 4x Click this button to remove the selected rule from the profile The rule still exists but is no longer linked to this profile e New rule button Click the New rule button to create a new rule for the current profile The dialog changes automatically to the New edit tab e Undo button Click this button to undo the changes made to the rules of the corresponding profile 6 3 1 1 How to Create a new Profile This section describes how to create a new profile The rules already created or to be created are grouped under a profile A31003 S5070 U102 8 7619 01 2014 224 OpenScape UC Application V7 OpenScape Web Client
34. Control window 2 5 6 3 Settings of a Meet Me Conference 82 In the Conferences function window you can configure and edit a scheduled or unscheduled Meet Me conference You can initiate the configured conference also from this window A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace Configuration options of a new Meet Me conference After aclick on amp inthe Conferences function window the following dialog opens for configuring a new Meet Me conference Create conference Name Conference 1 Creator J Johnson Start time x 08 22 11 05 48 PM Duration 60 Min Participants Johnson Business 49 2404 673407 161 ze iv Thomsson Thomas Business 49 2404901 153 A ie xX Y Add partidpant Mame or Number gt qe E Mail to all participants gi x i R Open Conference Record Name Toll free Video conference Other number Wel conierence Related information ae Pd Start OK Cancel Apply You find the following input fields options and features in this dialog e Name This is the conference s name It is displayed under this name in the Confer ences window The name must not exceed 30 characters e Creator Here you can see the name of the person that configures the conference This person is also the moderator of a moderated conference e Start time When you activate this checkbox the system starts the conference
35. Create new group field in the Overview of groups Groups Overview of groups Display name Alternate group name Group type Name recorded Broadcast 0000 Broadcast message Delete group Create new group Create private group A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 271 Voicemail Settings Groups The new group is thus created However it does not contain any members yet A click on the group name displayed as link opens a dialog that lists the single group members or in which these members can be assigned to the group NOTICE Members of a group can be single users as well as groups already defined With a click on the Delete group button you can remove a group from the list the radio button of which you have previously activated NOTICE You can see the button for deleting a group only after creating a private group As soon as all private groups have been deleted the Delete group button is hidden again 7 4 1 How to Create a new Private Group How to create a new private group Step by Step 1 Open the groups settings page via menu gt Voicemail gt Groups 2 Enter the desired group name in the Create new group field 3 Click the Create private group button The new group will be created and displayed However it has not been assigned any members yet 7 4 2 How to Edit a Private Group How to assign members to a private group or edit oth
36. In meeting Redirecting calls depending on presence status and phone numbers In this scenario you take part in a company meeting During the meeting all calls are to be redirected automatically to the secretary If however preferred customers or a member of your family call the call is to be routed to you A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples Scenario 3 On business trip Redirecting calls depending on date and time In this scenario you are on a business trip and all calls during your absence are to be redirected to your secretary If however preferred customers or a member of your family call the call is to be routed to your cell phone Your preferred customers may only call you from Monday to Friday 8 00 a m to 4 00 p m Your family may reach you any time Realization You enable the mentioned sample scenarios in the rule interpreter by specifying profiles rules list of persons and date lists You can adapt these scenarios to suit your requirements or create new scenarios thereby building your own body of rules 6 2 1 Scenario 1 In the Office In this example scenario calls from specific phone numbers defined in the list of unwanted callers are to be redirected to your secretary To set up the scenario you need e anew profile Redirect unwanted calls e anew li
37. Journal Accessibility 2 Click on The Team properties dialog opens Team properties 3 Enter the desired team name in the Name input field 4 Enter optionally a descriptive text for the team in the Description input field 5 Click on OK The Team properties dialog closes The new team is created and appears in the list of your teams on the Manage gt teams tab 6 Click on OK in the General settings dialog The General settings dialog closes You can select the new team from the Select team combo box in the Team View A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Collaborating with Contacts 5 6 2 How to Assign a new Member to a Team In this section we describe how you can integrate a new member in your team Prerequisites e You have team administrator privileges To add a new member to a team you created by yourself proceed as follows Step by Step 1 Select Team View on the tab bar The Team View function is displayed in the workspace 2 Clickon The Directory Search dialog opens Directory Search Cc Search 2 E gt H Add Cancel 3 Enter the name of the desired contact in the Search input field 4 Click on 4 The search hits are listed in the Directory Search dialog 5 Click on the desired contact entry to select it 6 Then click on Add A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScap
38. MeetNow conference which expands every active audio conference to a web conference e Lock unlock conference This option blocks the conference for other users who want to join in After you have clicked on the icon it changes to e a Unlock conference Releases the conference locking e 7 Mute conference This feature is only available to subscribers with moderator or creator privi leges It interrupts the sound transmission to all conference participants After you have clicked on the icon it changes to 4 e Cancel conference muting This feature is only available to subscribers with moderator or creator privi leges lt cancels the conference muting e End conference This feature is only available to subscribers with moderator or creator privi leges It ends the conference by closing down the connections to the other conference participants Invited participants can use the following features in the Call Control to control an active conference A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 53 Operation Reference Workspace Change device and resume active call This feature lets you hand an active call over to another device and resume the call from there 3 Mute participant It interrupts the sound transmission for a conference participant After you have clicked on the icon it changes to 4 XA Cancel muting a participant lt undoes muting a conference parti
39. New Duplicate Persons from list New list of persons i Yet No persons entered in the list New Undo Close 3 Click the New button under the List of persons section A new list of persons named New list of persons is displayed 4 Click the name New list of persons to modify the name of the list of persons The list of persons name is represented as input field 5 Enter the new name for the list of persons and press Enter on your keyboard The name of the list of persons should now reflect your change It does not contain any person entries yet 6 Add an entry to the list of persons Execute the following steps for all persons you wish to add to the list a Click the New button in the bottom section A31003 S5070 U102 8 7619 01 2014 248 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter The following input dialog opens Edit person list Unwanted caller b Specify the name of the desired person in the Display name input field c Inthe Phone input field enter the phone number of that person d Click on OK The input dialog closes The new person entry has been integrated in the list of persons The new list of persons has been created and contains the desired person entries However it cannot be used by the rule interpreter as it has not been assigned to a rule yet 6 3 4 Date lists Tab You can use this tab
40. New list of persons d Select the Unwanted callers list of persons and click the Add button The list of persons you selected has been added to the rule The selection dialog closes e Click on OK Your rule settings in the If call from section have been applied f In the lower section click Action A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 201 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following window opens Edit rule Unwanted Callers Ml Put straight through LI Redirect to ls oe O Use preferred device ES is 2a pt g Click on for the Redirect to function The following input dialog opens Edit rule New rule h Enter the secretary s name and phone number i Click on OK The input dialog closes The Redirect to function is active m j Click on OK The Action you have defined appears in the rule settings k Click on Assigned profiles The following selection dialog opens Edit rule New rule Assign rule to profiles K E New profile 2 X Standard profile I Select the profile In the Office and click OK The selection dialog closes The profile In the Office is displayed under Assigned profiles The rule Redirect calls has been completely configured for its use in the profile In the Office 7 Close the Rules configuration dialog with a click on Close A3100
41. PAOD CALANCE e sippia id aus hiss Se Sh ea Dude oe id ay e A G eos 113 RS OUI A he tee earl ee ae Ge eth ace eee to oe ea a a ae ee eo eae eee 116 Sl FOWA Ole son toate couse Eu ri ala Wes a Se eae dass Di a a aca St a ea 118 le O A A A A ol enced cts aan ae eae ann Ayana ee ae ee 120 Seed Named DEVICE SiS iii Sta ard a A oe ri d a Balke Bee 123 O10 Desktop Integral 45 kaciteten add la ee See at eee ee he ae 125 eZ Pe SOIC Os che Fics Seal ttc eee ER O a ae eos 127 S24 MY SlatuS 45 2 he oe eee a A eS Sah ale i eae eke B hele ae eS aos 127 3222 I PEILEV ONC OS rans cic aera ned is BSB Se ae Eon Indole a ar a a ewes Gules OO Pescara ees 129 92I EA A nt kuru crac ee e eet ce ao hee ee ee ks Be eso eh 130 SE AOC SS O och orc E ho Seas eR tt Sw el Soe dS A le Mgnt icing Baa ds ee ie a 134 Or Oot IMPOR EI ea A E ea A A ee IA E es ee a A 135 3 3 1 1 File Exchange Formats e a o 0 nee awe atra Oe KE one a bo Hewes Eee 136 Cee O O 137 3 9 0 Address GIOUPS we euce cee AA AA ai as Coes oe ee ork 138 Sl CIN ee il oe eee ares Sees cae bo ce Le ene Oe Bae ce ate cease a E a Se ee Hocus a BE o eae ea ae ee te Pee ee 139 4 Communicating with Contacts lt ooo cc ON ee eee ee ee ee a e ee 142 4 1 One Number Service di end rhe dS tare a Se et nee eee dd oh te eb Soe Be 142 4 1 1 How to Configure the One Number Service 00 0 ccc ee eee eae 142 4 2 Reaching a Contact by Phone E mail or IM 1 0 ee ee ee ee 143 Lor B Sth WIEN sd na
42. Select in the main menu menu gt General gt Addresses tab gt Import tab Click on the Browse button The file selection dialog opens Select the file that you wish to import Specify in the The address data was exported from combo box the data source from which the data to be imported shall be obtained Set one of the following import options for the import e Replace duplicates with items imported e Allow duplicates to be created A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Contact Management e Do not import duplicate items e Delete all items in list prior to importing data 7 Click on the Import button to start the import process The system accepts the import job and queues it in its job list 8 Click the Close button The General settings dialog closes Importing addresses is now complete and the imported contact data is displayed in the Contacts window 5 4 7 How to Display the Presence Status of a Contact NOTICE Controlling the presence display is only possible for OpenScape UC Application users The presence feature is unavailable if the contact is no OpenScape UC Application user How to display presence information of another OpenScape UC Application user in your contact list Step by Step 1 Click in the Contacts function window on the name of the contact whose presence information is to be displayed 2 Click on l The Change entr
43. Team Appearance Journal Preferred theme Select start option Large view IX Show Splashscreen Standard Forwarding Devices Named device lists DesktopIntegration O Try to start in a separate window E Pop up on incoming call L Play sound notification on incoming IM Message Store current size Choose a time zone e Central European Time Save OK Cancel Apply In this dialog the following options are available A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 113 General Main Menu Settings Common 114 Preferred theme This combo box lets you select the web interface design you like most The options Standard and Crystal Sea are available by default NOTICE All illustrations in this manual show the Standard theme Select start option Use this combo box to determine the appearance of the user interface at the application s start The following settings are available Restore last view Opens the application with the view that was set the last time you quit the application Large view The application opens with the large view of the user interface Small view The application opens with the small view of the user interface Compact view The application opens with the compact view of the user interface The following options are all selectable via check boxes Show Splashscreen Shows the application splashscreen after the appli
44. V7 OpenScape Web Client User Guide 279 Voicemail Settings Time Profiles 280 Personal greetings Personal greetings are only marked with a number in the list You can only select the personal greetings that you have previously recorded on the configuration page Personal settings gt Recordings Standard user greetings Default user greetings are marked with a number and a star in the list Only those default user greetings are available that a user with adminis trator privileges has previously recorded on the Recordings configuration page as default user greeting Business days By activating the appropriate Business days check box you determine for which weekdays the selected greetings are to be played Business hours You can enter a time range for business hours in the from and to input fields Enter the times in hours and minutes syntax HH MM Outside the period specified here the greeting you have set under After hours or a default greeting of the system is used Further settings Via the Use Monday settings for whole week option you can copy the settings made for Monday to all weekdays and thus simplify the configuration Via the Use default system settings option you can copy the settings that the administrator has globally made for the system as standard user profile When you select this option all other selections and settings in the Time profiles dialog are disabled In the Greetings section you can assign persona
45. Ws ed Ba aw ee a ee we A Rae a MN ae 175 5 5 3 How to Dial a Phone Number Using Copy amp Paste 2 00 00 cece 176 00 4 HOW IO ACCP a Gallos eso A Cee ees Bee hehe Bae 176 5 5 5 How to Transfer an incoming active Call to a Subscriber a an 0 0 0 0c ee 177 5 5 6 How to Change your Preferred Device during an Active Call o o oooooooo 177 5 5 7 How to Make a Consultation Call 2 0 ee eee eee 178 01010 HOWTO TOQUE espro a 6458 GR cae ees 178 5 5 9 How to Transfer a Call to a new Subscriber 0 0 eee 178 9 95 10 Row to Terminate a Call sc uns A We A BG we A RE eS OE as 179 5 5 11 How to Display missed Calls sce A tt ene ated eae ei 179 5 5 12 How to Sort Journal Entries by Call Type 2 0 0 0 0 ees 179 5 9 13 How to Start a Chat Instant Messaging 0 0 0 0 ee eee 179 5 5 14 How to Send an E Mail to a Contact 0 0 0 0 0 ee eee eee 180 5 5 15 How to Play Voicemails via Telephone 2 0 0 0 000 ccc ee eens 181 5 5 16 How to Play Voicemails via the Windows Media Player 0 00 0 ee 181 5 5 17 How to Activate Tell Me When 0 0 0 0 0 ee ee ee eee eee 182 5 5 18 How to Deactivate Tell Me When 0 0 0 0 ee eee ee eee 183 5 6 Collaborating WIT COMLACIS 6 crete sate a a A li 183 9 0 HOW t Create a new TeaM nagi cirat nein dew A dd hee wees eee es 183 5 6 2 How to Assign a new Member toa TeaM ee ee eee eee 185 5 6 3 How t
46. a performed contact search e By clicking the notifier toast displayed at the bottom right margin of the desktop The window then contains the Overview tab automatically and a tab for each active chat or chat conference 2 5 5 1 Controls in the Instant Messaging Dialog Controls on the tab of an active chat connection The following operating options are available in the Instant Messaging dialog during a chat OpenScape WebClient Instant Messaging Instant Messaging Overview Hoelper Hoelper ca Xx 2 e Opens the e mail form of your default e mail application for sending an e mail to this contact e initiates directly a call to the displayed chat partner e Deletes the message text displayed in the text window e x Closes the connection to the displayed chat partner e 2 You can insert various emoticons in the text to be sent After you have invoked the feature select an emoticon from the list The selected emoticon will then be added to the text that has already been written in stylized form When the text is sent the stylized form is replaced with the respective icon 900038 09000 A So E A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 73 Operation Reference Workspace 74 e Set output format Via this option you can configure how the message text will be displayed You have the following options for the output format from left to
47. a selected user from the search hits list in your OpenScape UC Application contact directory The Add entry to contact list dialog opens it contains the existing contact data You can complete the data or simply add the contact to your contact list by clicking the OK button NOTICE This function is not permitted for selected search hits from your private OpenScape UC Application address book Click this button to delete a found contact coming from your private OpenScape UC Application contact list NOTICE This function is not permitted for selected search hits from a directory l Click this button to delete a found contact coming from your private OpenScape UC Application contact list The Change entry in the contact list dialog opens with the already existing user data You can make the desired changes NOTICE This function is not permitted for selected search hits from a directory i Click this button to view the existing information for a user you have been looking for It is displayed in the opened Lookup person dialog B Click this button to save the contact entries found locally on your computer 3 Click this button to print the contact entries found in tabular form Click this button to reset or delete all search criteria entered OpenScape UC Application V7 OpenScape Web Client User Guide 231 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule I
48. allowed to delete entries in your journal The names of callers or callees are displayed to the team partners as question marks by default However the system administrator can change this representation across the system e 4 Display team properties With a click on this icon you can have the Name and Description of the respective team to which you have been added as member displayed in the Team properties dialog No changes can be made e 2 Edit team properties With a click on this icon you can change the Names and the Description of the respective team in the Team properties dialog A31003 S5070 U102 8 7619 01 2014 140 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Team x Delete team NOTICE This feature is available only to OpenScape UC Application users who have been assigned the default Team Administrator profile or another profile with the privilege of managing groups by the OpenScape UC Application system administrator in the CMP With a click on you can delete the selected team Options for team members The following figure exemplifies the Manage tab with the user not having been assigned team administrator privileges Common Presence Addresses Team la Manage Manage teams Name bi Documentation i Monitoring of the own Device Xx Journal Accessibility oK Cancel Apply The following features are available to team members e Display or edit team privileges
49. are available in this dialog A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 137 General Main Menu Settings Addresses e The exported addresses will be imported again in Select the desired data format via this combo box for reimporting the exported addresses In this context please note the following tis important to know for which application the address data are exported so that they can be successfully reimported If you are not sure about the format to use or the desired format is not offered in the combo box please consult your system administrator f you wish to export the address data as backup copy so that you can reimport it at a later date to restore your address list select the OpenScape format Ifthe export is performed for a reimport in Lotus Notes the export file must not have a file extension Otherwise the Lotus Notes import feature will not accept this file e Export A click on this button starts the export process e Close A click on this button abandons or cancels the export process The General settings dialog closes 3 3 3 Address Groups On this tab you can create groups for grouping contacts You reach this setting dialog via menu gt General gt Addresses tab gt Address groups tab You can create new address groups on this tab and remove existing ones from the address group list General settings Commo
50. at a specific time automatically An input field for setting date and time as well as for determining the conference duration is displayed With a click in these fields you can define the time specifications The start time set here appears in the conference list after you have created the conference A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 83 Operation Reference Workspace 84 Configuring date and time Default for the start time is the current time at which the Conferences dialog was invoked You can change the start time with a click in the input field next to the checkbox or on il A calendar dialog opens in which you define date and time To set the conference day click on it in the displayed month You can browse the months using the two up and down arrow icons You can set the time via the Hour and Min slide controls found under the time display Use the Hour slide control to set hours and the Min slide control to specify minutes A click on the now button displays the current date and time and you can apply these specifications to the new conference A click on the Close button closes the calendar dialog Duration In the Duration input field you can determine how long the conference is to last You can make entries from 10 to 9999 minutes The default setting is 60 minutes NOTICE A scheduled Meet Me conference stays active until the scheduled time has elapsed If t
51. configuration 265 Automatic speech recognition 268 automatic speech recognition 268 caller options 265 Changing the PIN 263 changing the PIN 263 configuring a forwarding 270 forward access 268 Forwarding keys 265 forwarding keys 265 Personal message filter 267 personal message filter 267 recordings 282 selecting user prompts 264 W Web conference 79 requesting 48 Web interface 112 general settings 112 journal settings 116 Web interface theme 113 Windows Media Player 101 OpenScape UC Application V7 OpenScape Web Client User Guide 291
52. consultation call to the conference server and merging them to a Merge Calls conference Merge Calls video conference with three participants You can add further partici pants to the conference e Close connection Terminates the held call Controls of the consultation call During the consultation call the following call control features are available in the area of the active consultation call e gt Transfer active call You can use this function to transfer the call to another device from your list of preferred devices for resuming the call from there The following dialog opens Transfer to rmen e e A click on the Transfer to button displays the list of your configured preferred devices You can select a list entry as forwarding destination ll Set active call to on hold NOTICE This feature is unavailable in combination with a HiPath 4000 Via this feature you hold the active call e i Pick up held call NOTICE This feature is unavailable in combination with a HiPath 4000 This closes the connection to the consultation call subscriber You are automatically reconnected to the original caller e Close connection The consultation call is terminated A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 51 Operation Reference Workspace 2 5 3 6 Conference Connection Depending on the system environment and your participant privileges creator mod
53. contact is monitored via Voice Avail ability The presence status of the selected contact is monitored via Presence Availability A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 145 Communicating with Contacts Tell Me When 146 You use the Action combo box to determine the action to be performed when the voice or presence availability changes You also determine the type of notification to be used to inform you about these changes The following options are provided in this combo box Notify via screen pop up You are informed about changes to the voice or presence availability of a contact by a notification window Place a call A new connection is automatically set up to the desired contact Notify via e mail You are notified about the person s availability by e mail Determine the desired timeout for the Tel Me When feature in the Expires in combo box The following options are provided in this combo box 15 minutes 30 minutes 1hour 4hours 8 hours Until event happens Click the OK button to save the settings made and to close the dialog The Tell Me When feature is thus activated for the selected contact According to the current presence status of this person one of the following presence icons is displayed in the Contacts function window The Tell Me When feature is active for a contact with status Be right back The Tell M
54. entries for this contact Then click on the OK button The data of this user is copied to your contact list and the Contacts Add entry to contact list dialog closes A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace e 4 Delete user entry NOTICE This icon is blocked grayed out for search hits from a directory To remove the contact searched for from your private contact list select the appropriate search hit Then click on e 40 Change user entry NOTICE This icon is blocked grayed out for search hits from a directory To edit a user entry searched for from your private OpenScape UC Application contact list select the appropriate search hit and then click on l The Contacts Edit entry from contact list dialog which contains already available contact data opens Perform the desired modifications Click on OK to save the modifications and to close the Contacts Change entry in the contact list dialog e i Display user entry To view the information that associates the user searched for select the appropriate search hit Then click on ai The data that associates this user is displayed in the separate Lookup Person window e B Save addresses on local system To save the found contact entries locally on your computer click on amp Anew window opens that displays the found contact data in tabular form Click on the Save button The d
55. following conventions apply Special emphasis Name must not be deleted must not be deleted User interface ele Bold cri l on OK ments Menu sequence Menu sequence gt File gt Exit gt Exit Textual cross refer n You aS further information in the Configura ence tion and Administration manual Path and file names Font with fix c Program Files orExample txt character spac ing for example Courier Specifications that Italic in angle Enter your lt user name gt and the lt password gt may have individual brackets to log on to the system content for example variables System entry and out Font with fix Command not found put character spac ing for example Courier Key combination Ctri Alt Esc A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 1 3 2 Notes 1 3 3 Figures About this Manual Continuative Documentation Types of notes Critical notes and additional information are indicated in this manual in the following manner NOTICE Denotes information worth knowing or useful tips IMPORTANT Denotes information of high priority Please definitely read and heed such notes to avoid malfunctions loss of data or damage to devices This manual displays all input windows important for operation and configuration Depending on the operating system the browser used the screen resolution the configurations on your computer and your selection of
56. for Outlook can be deleted and edited by the creator via the OpenScape Web Client GUI Each participant of such a conference can exclude himself herself from the conference ADDED Restrictions on the correct representation of the conference notification e mail in all languages Reason FRN5180 CQ00225521 2012 09 19 2012 10 26 ADDED Information about the devices available for the Action routing destination setting of a rule CHANGED Common Management Portal has been renamed as Common Management Platform CQ00226540 FRN5833 CQ00232637 2012 11 09 ADDED A call can be extended to an Ad hoc web conference FRN4706 2012 11 09 2012 11 26 CHANGED A participant in a conference created with OpenScape Extensions for Microsoft Outlook who removes himself herself from the conference participant list via the OpenScape UC Application conference list does not receive a Microsoft Outlook notification about this CHANGED Section User Login describes now all three options of logging on to the OpenScape UC Application system via the OpenScape Web Client Default login Single Sign On SSO and Windows authentication The latter login option requires the Windows user name in the following format lt Windows domain name gt lt Windows user name gt CQ00233776 CQ00229595 2013 01 03 ADDED If the user has initiated a callback from a preferred device that is not his her ONS device the callb
57. format 74 Sending instant messages 179 smileys 73 starting a chat 179 J Journal 93 filtering entries 179 sorting entries 179 L Large view 22 M Mailbox deputy 259 configuring 259 Main menu menu 40 Meet Me conference 77 Conference settings 187 configuring 187 configuring a scheduled conference 188 Meet Me conference 187 moderated conference 78 open conference 78 87 record name 87 start time 83 terminated conference 77 web conference provider 87 Meet Me web conference starting 192 MeetNow conference 80 initiating 189 starting 53 Missed calls 96 Mobile time zone 162 Moderated conference 78 N Named device lists 123 New Call 47 new list of persons 247 290 O One number service 142 Open conference 78 OpenScape UC Application Conference types Ad hoc conferences 77 Own presence status 36 156 P Pearl menu 27 34 help 36 personal settings 35 Picking up a team call 48 Preferred device 38 158 changing 177 Presence monitoring 156 allowing 157 blocking 157 Presence status 156 Presence status display 36 Program start 150 R Reference manuals 15 Rule creating 240 editing 227 settings 227 Rule interpreter 193 terminologie 193 user interface 222 Rule priorities 241 Rule profile Activate profile 222 activating 226 creating 225 deactivating 226 rule profiles 222 settings 222 Rule profile display 39 Rule profiles 193 Rule settings action 237 assigning a profile 239 defining date
58. function window as separate window The Instant Messaging window enables you to send text messages to OpenScape UC Application users who are currently online You can also receive such messages from other OpenScape UC Application users Delivery takes place directly when sending the message so that your colleague may react and answer immediately a Conferences With a click on this menu entry in the right area of the Pearl menu you open the Conferences function window as separate window This function window contains a list of all conferences you have created of all active conferences and or of all conferences you have been added to as participant From here you can create a new Meet Me conference remove selected conferences from the conference list only if you are the creator and edit and start them A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Main Menu e Directory Search advanced With a click on this menu entry in the right area of the Pearl menu you open the Directory Search function window as separate window In the Directory Search function window you can access your company directory the OpenScape UC Application user directory and your private contacts to search for contact names e Journal advanced With a click on this menu entry in the right area of the Pearl menu you open the Journal function window This window logs all of your incoming and
59. further participants via the or icon Click on the Apply button to save your settings without closing the settings dialog The Bridge number field is filled in automatically and the conference PIN is generated Subsequently you can perform further configuration changes The conference name appears as entry in the Conferences window Click on OK to save modifications and to close the dialog The new conference is listed in the Conferences window and can be started from there A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 187 Step by Step Collaborating with Contacts 5 6 6 How to Configure a Scheduled Meet Me Conference To configure a scheduled Meet Me conference proceed as follows Step by Step 1 Open the Contacts function window 2 Select the conference participants from your contact list You can select several contacts at a time by clicking on the desired contact list entries with the Ctrl key kept pressed 3 Then click on A The settings dialog in which you can configure the new conference with the selected participants opens 4 Enter the desired conference name in the Name input field 5 Activate the Start time check box The input field for setting date and time as well as for determining the conference duration is displayed 6 Click on fi The calendar dialog opens 7 Set the desired date and time at which the conference shall start automati
60. her voice devices No presence information available it is thus impossible to specify whether or not the contact can be reached by phone There can be several reasons for this The user does not want to reveal his her presence infor mation has rejected the presence subscription has not allowed presence monitoring or is no OpenScape UC Application user You can always revert to voicemail OpenScape UC Application V7 OpenScape Web Client User Guide 143 Communicating with Contacts Tell Me When P The contact can generally be reached by instant messaging When the IM icon is missing the contact is unavailable for instant messaging and no IM can be sent e The e mail icon 4 is always available if an e mail address has been configured for the contact This information is also available in the form of a tool tip when you hover the cursor on the icon NOTICE The icon and tool tip display the overall availability for each media type voice e mail instant message supported by any of the devices owned by a user The general availability considers the state busy online offline or unknown of each device supporting the respective media type These states are subsequently combined to determine the general availability To call a contact or send an e mail or instant message to a contact from your contact list click the appropriate icon next to the contact s name in the Contacts function window You can use the fo
61. hits from a directory l Click this button to edit a found contact coming from your private contact list The Change entry in the contact list dialog opens with the already existing user data You can now perform the desired changes NOTICE This function is not permitted for selected search hits from a directory l Click this button to view the existing information for a user you have been looking for It is displayed in the opened Lookup person dialog ES Click this button to save the contact entries found locally on your computer A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter amp Click this button to print the contact entries found in tabular form Click this button to reset or delete all search criteria entered ki Click this button at the bottom margin of the dialog to display the top of the search hits list Click this button at the bottom margin of the dialog to display the bottom of the search hits list 4 Click this button to display the previous search hits in the list Click this button to display the next search hits in the list e Click this button to define person entries and add them directly to the list of persons The following dialog opens which allows you to define a display name and a phone number for the forwardi
62. i Rule Reroute All applies A etary Secr First the rule Put through checks whether your presence status is In meeting and whether the call comes from a member of your family or from a preferred customer If the call comes from one of the two persons the call is put through If the conditions are not fulfilled the call is routed to your secretary by the Reroute All rule The Put through rule must have a higher priority for example Normal as the Redirect all rule for example Low The members of your family as well as the preferred customers would otherwise always reach your secretary as the Put through rule would never be applied 6 2 2 1 How to Configure the In Meeting Rule Profile 204 Step by Step This section contains the step by step guide to creating the example rule profile In meeting 1 Click on menu in the main menu and select the Rules menu option The Rules dialog opens 2 Create a new profile called In meeting a Switch to the Activate profile tab b Click on the New button A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples A new list entry New profile is added to the Profiles list c Click on the New profile label The profile name is represented as input field d Enter the name In me
63. is Online The contact is logged in at the system and at the instant messaging service You can immediately start a chat with this contact OpenScape UC Application V7 OpenScape Web Client User Guide 59 Operation Reference Workspace The IM status of this contact is Offline The contact is not logged in at the system or at the instant messaging service If you are logged in at the IM service you can send an instant message to a contact only if his her IM status is Online or Unknown If you have logged out of the IM service and try to start a chat with a contact the following dialog opens OpenScape WebClient Instant Messaging coe fsa Instant Messaging Overview As Instant messaging not possible No IM Logon established To retry the IM Logon please press the button IM Logon You need to log on to the IM service to start a chat After you have logged on to the IM service the dialog switches automatically to the following view example OpenScape WebClient Instant Messaging Erim Instant Messaging Overview Koerfer Hoelper Hoelper mf Xx 4 Koerfer maf x El New Close all IM Logoff e The icon for sending an e mail to this contact A click on this icon opens the e mail form of your default e mail application for sending an e mail to this contact NOTICE An e mail address must exist in the contact information for this purpose e A receiver icon for initiating a call to this contact
64. is called Opens the dialog for composing a new e mail in your default e mail application The e mail address of the relevant conference participant the subject line and the message text conference name PIN etc are already allocated for this new e mail NOTICE The recipient address the subject line and the message text that the client transfers to your default e mail appli cation for the new e mail must not comprise more than 2000 characters If the data to be transfered requires more characters the automatically opened e mail does not contain all necessary information In this case the last characters of the message text are the first to be left out Opens the Directory Search dialog in a separate window and displays the contact information of the respective participant available in all defined directories Start time Specifies the time at which the system starts a scheduled Meet Me conference Name Conference name Creator Name of the inviting person amp Start conference Click on amp to start a conference A list with the options View Conference and Join to Conference opens Select Join to Conference here You can use the View Conference feature to see the connection data and controls of the conference in the Call Control window during the conference 4 Existing conference Click on 4 and select View Conference to display the connection data and control elements of an active conference in the Call
65. messages from other OpenScape UC Application users If your chat partner is logged in at the system and at the instant messaging IM service messages are instantly delivered as you send them so that your colleague may react and answer immediately You reach the Instant Messaging function window in one of the following ways e As separate window via the Pearl menu gt View gt Instant Messaging e As separate window with a click on or in the Contacts function window A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 71 Operation Reference Workspace 72 By selecting the Instant Messaging option when you configure the desired view OpenScape WebClient Instant Messaging Instant Messaging g Svensson A Arnesson The window remains empty that is contains only the Overview tab until you have initiated at least one chat or have been invited for a chat From this moment the Instant Messaging window does not only contain the Overview tab which lists all active chat connections but also a tab for each active chat or chat conference NOTICE Selecting several OpenScape UC Application contacts in the contact list and a click on amp in the toolbar of the Contacts window enables you to set up a connection to several OpenScape UC Application users simultaneously This connection is called instant messaging conference You can initiate a new chat via the New button The foll
66. of the Rule Interpreter e Profiles All configured rule profiles are listed here e Rules of profile The rules assigned to a profile selected in the Profiles section are listed here Controls in the Profiles section This section may look like this New profile Al 4 X amp 2 Standard profile Al 4 X This section offers access to the following functions e You activate deactivate the profile by clicking this button that precedes the profile name An active profile is indicated by e Al Click this button to modify the name of a profile NOTICE You can also directly click the name of the profile to rename it e i Click this button to view information about the profile the rules to which the profile is linked and the functions of these rules e X Click this button to delete a profile e New button Click this button to create a new profile e Duplicate button With a click on the Duplicate button you can create a new profile by duplicating an already existing profile Controls in the Rules of profile section This section may look like this Profle New profile Rules of profile a F ik family ax 2 i New rule 1 i 1x1 UA New rule J 4x New rule Undo This area shows the rules with priority groups marked as follows High Normal Low This area offers access to the following functions e Click this button to move the selected rule up e
67. on to the PC you can configure this in the Settings dialog of the DesktopIntegration The Settings dialog offers as well to add an entry into the Start menu to launch the application After you have started the application you can access the Settings dialog by right cicking the icon on the task bar Choose the entry Settings You can also configure here which hotkey should be pressed to call the selected number To call a number simply mark the text with the phone number and press the chosen hotkey Download Download x64 Close You find detailed instructions for setting up and operating the OpenScape Desktop Integration in the manual OpenScape UC Application V7 Client Applica tions Close the DesktopIntegration tab via the Close button This also closes the General Settings dialog A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Presence 3 2 Presence You inform the other OpenScape UC Application users in your presence setting in which working status you currently are Only the OpenScape UC Application users authorized by you can see your presence status NOTICE Do not forget to always set your current presence status so that your colleagues always know whether or not they can contact you The Presence tab is besides the combo box _ presence display in the main menu another option to set your presence status You reach this dialog via men
68. one of the radio buttons High Normal or Low to define the priority group for the rule Your setting will be applied and saved automatically The priority group of the new rule is also adapted automatically in the Rule section Click If call from to define one or more phone numbers for incoming calls Click If date time to define the date and the time for which the rule is to apply Click If my status is to set the dependency of the rule on your presence status Click on Action to define whether the incoming call from the phone number set under If call from is to be put through or forwarded Click on Assigned profiles to assign the rule to one or more already defined profiles The new rule has been created and configured 6 3 2 7 How to Specify Rule Priorities This section describes the steps to define the priority of a new call rule within a profile Each rule is assigned to a priority group The priority groups are High Normal and Low The rules of the High priority group are always processed first Within a profile the rules of a priority group are also prioritized against each other and are processed from top to bottom The priority groups are specified on the New edit tab and the priorities within a profile are defined on the Activate profile tab Prerequisites A31003 S5070 U102 8 7619 01 2014 You have created at least one profile Your have assigned at least two rules of the same priority group High
69. outgoing calls even if you are offline NOTICE f one of these function windows is currently displayed in the workspace a briefly pulsating function window shows where to find the desired information 2 4 1 3 Personal Settings e 7 Presence Device Mapping A click on Presence Device Mapping opens the General Settings dialog with the Preferences tab already selected for presence options Thus you can quickly access your presence status preferences e 4 Presence Access Control A click on Presence Access Control opens the General Settings dialog with the Access Control List tab already selected Thus you can quickly access the administration of the users who are allowed to view your presence status e oa Tell Me When Tell Me When is a feature exclusively applicable with OpenScape UC Application contacts You can use this feature to have your client perform actions or to receive a notification as soon as your desired conversational partner is available again A click on the Tell Me When option under the Personal Settings of the Pearl menu displays a list of the active Tell Me When entries e B Devices A click on this Pearl menu option opens the General Settings dialog with the Devices tab already selected Thus you can quickly access the adminis tration of your communication devices to e g add new devices change device definitions or delete devices no longer required e yw Add to Favorites Click on this menu entry to add the cu
70. participants Enter the phone number or name of the desired contact in the Add partic ipant combo box Then click on a The Add participant dialog opens for completing the participant data Specify the missing data name phone number and e mail address and click on OK in this dialog The selected contact is added to the list of conference participants NOTICE lf you do not configure an e mail address for the partic ipant here he she will not receive a conference notification e mail and thus no information about the conference access data Click on the triangle icon on the right margin of the Add participant combo box The list that displays the last 20 phone numbers you have dialed opens Select the phone number of the subscriber to be added to the conference Then click on a The Add participant dialog opens for completing the participant data Specify in there the Name and E mail A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 85 Operation Reference Workspace 86 address of the contact for display in the conference list Finally click on OK in this dialog The selected contact is added to the participant list and notified about the conference access data by e mail NOTICE f you do not configure an e mail address for the partic pant here he she will not receive a conference notification e mail and thus no information about the conference access data Click on
71. r 1 none none Y none Y none Y none Y none none Y Access menu none Y none Y none none none Y none Y none Y Access menu none none none Y none Y none Y none none Access menu f none Y none Y none Y none Y none Y none none Y Access menu d Naaa You can create an individual time profile for each weekday by assigning the settings to the corresponding greetings in a column each respectively by selecting the corresponding greeting options You can use the following options and perform the following greeting settings e Message recording not allowed If this option is activated only a greeting text is played to the caller He she cannot leave a message in your mailbox e Greeting cannot be interrupted If this option is activated it is not possible to interrupt a greeting by clicking a telephone key You cannot use the telephone keys until the system has played the entire greeting The only exception is the configured confirmation key for instance or that can be used at all times If the configured confirmation key was ignored it would not be possible to connect to your own voice mailbox Greetings You can choose from the following options for every call type for an alternate greeting for after hours greetings and for each day of the week none If you select none for the greetings a standard system greeting will be used OpenScape UC Application
72. respective voicemail entry in the Voicemail Box and control it via the Voicemail Player dialog 100 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace Voicemail player for playback by phone After picking up the receiver the following controls for voicemail playback by telephone are available Voicemail Player f Telephone Browser Terminated 00 00 gu 44 bb ibl Start playback or continue playback after pause Al Stop voicemail playback pause The icon changes to it e D Stop playback reset to beginning EE Rewind message to for example replay a passage be Fast forward message to for example skip parts of the message Voicemail player for playback using the Windows Media Player Under the operating elements of the playback control you find a status bar that displays the current playback status After a short initialization period connection is set up the status bar displays Ready You can now start the voicemail playback You can use the following controls for playback via the Windows Media Player e Start playback or continue playback after pause e l Stop voicemail playback pause The icon changes to e D Stop playback reset to beginning Switch tone off B Switch tone on again e a Moving the slider with the mouse you can increase or decrease the volume
73. status busy or lt lt inthe other OpenScape UC Application users contact lists The default value is 1 That means that your telephone availability display only changes to the Busy state if you call from one of your extensions If you do not want the availability display to change to status busy until a second call arrives set the value to 2 in the combo box After setting the desired presence status you can use the following controls Click on the Apply button to save your settings without closing the General Settings dialog Click on OK to save your settings and to close the General Settings dialog Click on the Cancel button to close the General Settings dialog without saving the settings already performed 3 2 3 Access Control List 130 On this tab you define the presence prompt behavior and manage the users who are allowed to view your presence status Using the options in the If other users would like to see your presence status combo box you can determine the program s behavior in the case that other users wish to see your presence status Depending on the option you select from the available three options this tab provides further settings and information The following options are available A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Presence e ask me With this option having been set you will always be asked w
74. the Voicemail Box contains the following elements from left to right e Acheck box to select voicemails for playing or deleting e The status of the respective voicemail The voicemail has not been played yet The voicemail has been played e Date and time of the voicemail s arrival A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 31 Operation Reference Main Menu 32 e The originator s name NOTICE The name can only be displayed if it is contained in the contact list or global address book e Click on this icon to start playing the voicemail either by telephone or sound card via Windows Media Player e lt or amp Enables initiating an immediate return call to the displayed phone number or to another phone number of the subscriber You can access the additional phone numbers of a user by clicking on the icon flagged with an additional small triangle The journal row is then enlarged and shows all phone numbers under which this subscriber can be reached Presence Prompting List The Presence Prompting List enables accessing requests sent by other OpenScape UC Application users who wish to see your presence status A presence prompting is automatically generated when another OpenScape UC Application user has entered your contact information in his her address book If the amp icon precedes the Presence Prompting List option new requests by OpenScape U
75. the relevant user s name and click on Block Thereafter no information is available as to whether or not the contact may see your presence status A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 131 General Main Menu Settings Presence 132 These users are not allowed to see your presence status Users who must not know your presence status are listed under These users are not allowed to see your presence status All Activating this check box selects all users in the list You can then move them to the list of users who may see your presence status or remove them from the current list Accept With this button you can grant one or several user s the right to see your presence status To do so activate the check box next to the relevant user s name and click on Accept The users are moved to the list of users who may see your presence status Delete This button lets you remove one or several user s from the list To do so activate the check box next to the relevant user s name and click on Block The corresponding user will not receive any information about your presence status anymore e provide access This option determines that all requesting users are automatically allowed to view your presence status The Access Control List tab may look like this General settings Common Presence Addresses Team My status Preferences Access Control List Tf other users would lik
76. the user interface style these dialogs may appear slightly different Normally this does not influence the described functionality 1 4 Continuative Documentation 1 5 Acronyms You find further information about OpenScape Web Client in the following documentation e OpenScape UC Application V7 OpenScape Web Client quick guide It describes the basic OpenScape UC Application OpenScape Web Client features e OpenScape UC Application V7 Client Applications operating instructions This manual provides an overview of all OpenScape UC Application clients Table Acronyms used PPP RE AAA CCBS Completion of Calls to Busy Subscriber CCNR Completion of Calls on No Reply CS Common Management Platform COS o Class Of Service csv Comma Separated Value Computer Telephony Integration A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 15 16 About this Manual Acronyms en es DNS Domain Name System DTMF Dual Tone Multi Frequency A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference General Information 2 Operation Reference This chapter contains detailed information about the various controls you find in the user interface 2 1 General Information In this section you find information about the supported languages as well as about the functional restrictions to be considered when using OpenScape Web Client
77. these persons are then automatically linked to a rule The rule itself need not be modified A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 195 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 17 12 to 31 12 01 01 to 07 01 Date lists a 17 12 to 31 12 01 01 to 07 01 19 02 to 25 02 01 08 to 31 08 Date List Vacation 19 02 to 25 02 01 08 to 31 08 You can use a date list to determine that a rule is only to apply on specific days For example a rule may only apply during your short breaks and your annual holiday In this case you can define single days and also periods in this rule So that you need not alter the rule when your holidays are rescheduled you can also specify a date list and link it to the rule You only need to modify the list then but the rule itself remains unchanged 6 2 Applying the Rule Interpreter Examples 196 The rule interpreter supports you in the most different situations The following three scenarios are examples and intended to familiarize you with the rule inter preter functionality Scenario 1 In the office Redirecting calls depending on phone numbers In this scenario all calls should basically go through to you If however persons call who are itemized in your unwanted callers list these calls are to be routed to your secretary Scenario 2
78. this contact list manually or import such contacts from various directories and then group them in the list to suit your own requirements You can also call single contacts directly edit and remove existing contact data as well as send e mails and instant messages from the contact list Contrary to the Contacts compact window the Contacts window includes a quick search feature for contact entries Go to Forward Call The Forward Call function window enables diverting incoming calls from the office phone to other configured devices Directory Search Directory Search advanced The program supports integrating several directories OpenScape UC Applicationcan search these directories for specific contacts and directly get in touch with them by e mail or phone as well as integrate these contacts OpenScape UC Application V7 OpenScape Web Client User Guide 153 Step by Step Overview of the User Interface in your private contact list You can only look for the first or second name of a contact in the Directory Search function window The advanced view of this function window provides further search criteria e Bookmarks The Bookmarks function window enables configuring new bookmarks or displaying internet pages via bookmarks already defined e Team View The Team View function window enables accessing the list of teams you have been added to as member and of those you may have created by yourself It displays the member list of a selected
79. this type are only displayed if they have been created by an administrator or company Standard user greeting Recordings of this type are only displayed if they have been created by an administrator or system Private group Recordings of this type are only displayed if they have been created by the user Greetings of this type can only be created if a private group has been previously generated Personal name recording Recordings of this type are only displayed if they have been created by the user Personal greeting Recordings of this type are only displayed if they have been created by the user Company Welcome greeting Recordings of this type are only displayed if they have been created by an administrator or company System Voicemail Settings Recordings Standard user greeting Recordings of this type are only displayed if they have been created by an administrator or system No recording of type Private group is displayed even if the user has made such a recording e Administrator An administrator may use advanced recording options You can use any terminal device for your recording NOTICE f your administrator has created and configured global greetings company greetings they will be replaced by your personal greeting 7 6 1 How to Record and Edit Greetings How to record or modify a personal greeting Step by Step 1 Open the Recordings settings page for the voicemail system vi
80. time 256 if call from 229 if date time 233 if my status is 236 Rules 40 193 Date lists 250 date lists 250 lists of persons 243 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide priority 241 S settings 112 145 Small view 23 Start time 82 status information 27 Suppressed number 232 247 T Tab bar 23 editing 24 Team adding a new member 185 creating 140 creating a new team 184 deleting 141 displaying team properties 140 editing team properties 140 granting team privileges 140 managing 139 picking up a team call 48 Team feature accessing the journal entries of a team member 111 monitoring a team member s telephone status 111 overview 105 searching for team members 108 Tell me when 35 145 notification 147 Toggling 178 U User interface 21 152 User interface view compact 23 large 22 small 23 V Video conference 87 hotkeys 56 view 34 Voice mail system 260 Voicemail advanced greeting configuration 279 deputy 259 language selection 259 personal greeting 283 personal name recording 283 private group 283 recording greetings by telephone 286 settings 258 A31003 S5070 U102 8 7619 01 2014 Index simplified greeting configuration 277 standard user greeting 283 284 time profiles 276 user data 258 welcome greeting 283 Voicemail box 98 Voicemail playback via browser 101 via telephone 101 Voicemail player 101 Voicemail system advanced greeting
81. when activating the Tell Me When feature NOTICE lf the Tell Me When feature has been set for the selected contact the Expires in combo box displays additionally the remaining time Furthermore you can use the Delete button to deactivate the Jell Me When feature for the selected contact A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 149 Step by Step General Information 5 Step by Step The information contained in this chapter helps the user to quickly familiarize himself herself with the basic features of this software solution 5 1 General Information This section informs you about how to start and end the program as well as how to log on 5 1 1 How to Log on to the System How to log on to the OpenScape UC Application system with the OpenScape Web Client NOTICE To authenticate the user the OpenScape Web Client places a cookie in the corresponding folders of your browser that must not be deleted Therefore make sure that the option to automatically delete cookies is not active when you shut the browser down For example the Microsoft Internet Explorer option Cookies under Tools gt Internet options gt General gt Browsing history gt Delete browsing history on exit gt Delete must not be active Closing any browser window would otherwise disconnect you from the system and you would have to log on again Do not delete the cookies manually either Step by Step
82. 1 Start your preferred web browser 2 Enter the system URL in the address input field and push the return key The system administrator will inform you about the address A31003 S5070 U102 8 7619 01 2014 150 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step General Information The following login dialog opens OpenScape WebClient User name Password 3 Here you need to enter your User name for logging on to the OpenScape UC Application system 4 If required select your Domain NOTICE The combo box for selecting a domain is only available when several domains have been configured 5 Here you need to enter your Password for logging on to the OpenScape UC Application system 6 Then click on the OK button The OpenScape Web Client user interface opens 5 1 2 How to Log out of the System To log out of the OpenScape UC Application system proceed as follows Step by Step 1 Click on menu in the main menu 2 Select Log off The OpenScape Web Client login dialog appears You are logged out of the system A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 151 Step by Step Overview of the User Interface 5 2 Overview of the User Interface After you have successfully logged in at the system the advanced view of the OpenScape Web Client window opens by default It features the following elements menu OpenScape x ix fe All Conf
83. 15 each partic Ipant only sees his her own entry and a specific number of moderators The number of visible moderators is also defined by the system adminis trator default 15 You can expand every Meet Me conference to a web or video conference or configure it as such when creating it e Web conferences You can use a web conference to show elements and actions represented on your monitor to other users in real time during an online session By means of this desktop sharing you can thus demonstrate operating steps or present an application and work on documents in cooperation with other users This is particularly useful in training projects demonstrations and conferences joined by participants who are far away from each other In an OpenScape UC Application system you can integrate different web conferencing providers The OpenScape Web Collaboration web confer encing application is shipped with OpenScape UC Application by default NOTICE The web conferencing application OpenScape Web Collaboration of the OpenScape UC Application is not supported for Mac OS NOTICE You find a guide to using and operating the OpenScape Web Collaboration web conferencing application as well as feature descriptions in the OpenScape UC Application OpenScape Web Collaboration user manual The web conferencing application is installed on an individual server Neither the moderator nor the participants need to install or configure any additional a
84. 2 5 11 Call Forwarding You can automatically forward a call to another device when you are temporarily absent from your workstation Incoming calls will then not get lost and callers can still reach a conversational partner A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 101 Operation Reference Workspace You reach the Forwarding Call function window via the main menu under menu gt Homepage Y Forwarding 4 Activate rule profile O Not activated z Preferred device O Office phone z Forward calls to o Not activated y This function window represents the compact view of the Forwarding tab that you can reach via the main menu under menu gt General gt Common tab Alternatively you can open the extended view of this tab with a click on 2 2 5 11 1 Options in the Forwarding Window In the Forwarding dialog you can select three options via combo boxes for a call forwarding e Activate rule profile When using this option you can select a rule profile you have created to determine how an incoming call should be handled NOTICE Please note that the Forward calls to option is higher prioritized than a call forwarding by a rule profile e Preferred device If you use this option you can select another device to which the call will then be routed The one number service is displayed to a caller for incoming as well as outgoing calls You can specify additional
85. 3 Rule Interpreter Routing Calls with Rules The Terminology of the Rule Interpreter Prioritization of rules Within a profile rules can generally belong to one of three priority groups High w Normal and Low 4 They are itemized in a list in the associated profile The list of rules within a profile is processed from top to bottom The higher a rule is positioned in the list the higher is its priority in the execution order If a profile contains several rules with the same priority the rule with the highest position in the rule list is processed first The following figure illustrates the processing of rules of different priority within an active profile Profile 1 Active Rule 11 applies ee Preferred Individual Customer Cell Phone Rule 11 does not apply Rule 12 applies T amp i j E Unimportant Caller Secretary Four rules of different priority have been assigned to profile 1 Rule 11 has the highest priority Rule 12 and rule 13 have medium priority with the priority of rule 12 within this profile being higher than the one of rule 13 as rule 12 is on a higher position in the list of rules than rule 13 Rule 14 has the lowest priority within this profile If profile 1 is active and a call comes in rule 11 is processed first As a result the call is put through to your cell phone In this case the other rules are not checked at all If rule 11 does not apply rule 12 is process
86. 3 S5070 U102 8 7619 01 2014 202 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 8 Activate the In the office profile a Click on the combo box Min the main menu A selection menu opens b In this menu select the rule profile In the Office marked by the symbol The symbol changes to The In the Office profile is active You have created configured and activated the In the Office rule profile The rules of this profile are used for routing your incoming calls 6 2 2 Scenario 2 In Meeting Supposed you take part in a company meeting and have set your OpenScape UC Application presence status to In meeting All calls during this meeting are redirected to your secretary Calls from members of your family or preferred customers are redirected to your cell phone To set up the scenario you need e anew profile In meeting e anew list of persons Family e anew list of persons Preferred customers e anew rule Put Through e anew rule Redirect all A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 203 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples Preferred Customers Function k IK i aa l Person List Preferred Profile In Meeting
87. 3 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter from in this calendar the current date is marked by a light blue rectangle by default Click on the desired date in this calendar to define the start date for the date list or rule It is marked by a dark blue rectangle and appears next to the from label to By default this combo box is not activated and the calendar data in this section are hidden Activate this check box to show this calendar Select the desired date in this calendar to define the end date for the date list or rule It is marked by a dark blue rectangle in the calendar and appears next to the to label Operating elements in the from to calendar sections Click this button to move one month back 4 Click this button to move one month forward Click this button to return to the current month Click this button to move one year back Click this button to move one year forward e 2 Click this button to modify an already defined date entry e x Click this button to remove a date entry from the rule Operating elements in the Time section The following operating elements are available in this section e Click this button to enter the desired time in the format hour minutes for example 15 40 directly in the following dialog Edit rule
88. 7 10 CHANGED Information about supported operating systems and browser versions removed NEW NOTE This information is now found in the OpenScape UC Application Planning Guide CHANGED An active call held via the Set active call to on hold feature cannot be expanded to a consultation call A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide CQ00255180 CQ00256077 Date 2013 04 17 2013 04 18 Changes CHANGED The Handover to feature is available in the Call Control of an active call with a HiPath 4000 connection ADDED The OpenScape Web Client URL used for downloading the application OpenScape Desktop Integration must contain the FQDN of the OpenScape Web Client system to avoid possible certificate errors Reason CQ00255330 2013 04 18 2013 04 18 CHANGED Only single voicemail entries can be deleted in the Voicemail Box dialog ADDED In a team prompt the tick to the left of the name of the requesting user must be set to enable accepting or blocking the prompt CQ00254233 CQ00254711 2013 05 27 ADDED Note In case of an audio connection with an IVR application you cannot start a web conference with the same application CQ00258750 2013 05 31 2013 06 05 ADDED Supplementation of the VUI ADDED No automatic or manual cookie deletion because the Webclient authentication data will otherwise get lost and the user may be d
89. 7619 01 2014 In this section you learn how to extend a call to a server based Ad hoc web conference with two participants and the option of adding further participants Execute the following steps to extend a call to an Ad hoc web conference and to invite further participants 1 2 3 4 5 Click on amp in the Call Control window s section that displays the active call A file download dialog opens In there you need to download the program required for the web conference At the same time a conference invitation is sent to your conversational partner s e mail address The invitation contains a user specific internet address for downloading the OpenScape Web Collaboration client module If your conversational partner is not available as contact in your contact list a dialog opens in which you can enter the e mail address to which the conference invitation shall be sent In this dialog you can also determine whether the participant shall be automatically entered as contact in the contact list This dialog is displayed even if no e mail address has been specified for the contact from the contact list NOTICE The icon for requesting a web conference is also displayed with active calls that for logical reasons are not extended to a web conference such as connections to a mailbox for example OpenScape Voice Portal or to an automatic telephone exchange for example OpenScape Auto Attendant Consequently this icon
90. BX or an external user you need exchange access to enter an external number for a deputy If the deputy in an internal subscriber you can enter the number in short form that is as extension number or in long form for example 32323 or 49 89 722 32323 Otherwise enter the number in international format The phone number may not contain more than twenty two digits Enter the number of the desired extension without the CO exit code and prefix 0 but include the country code NOTICE Use a personal greeting to notify any callers that they can use the key combination 0 gt 7 to connect to the configured referral extension e Mailbox options You can define a detailed or short version of the user prompts of your voicemail box and the relative playback volume Example of a standard greeting Select the star button to correct your entry Example of a short greeting Correct entry with star e Caller options You can provide callers with the option to mark the message they leave as urgent If you activate this option the caller receives another menu after recording his her message in which he she may select the respective option via telephone e Simplified greeting configuration Two time profiles are available for the voicemail system The time profile for the simplified greeting configuration that is default set when you log on to the system The simplified greeting configuration allows using only one greeting
91. C Application users who wish to see your presence status are pending A presence prompt may look like the following one fa E OpenScape WebClient Presence Prompting List me Presence Prompting List Ja username2162 would like to see your presence status When accepted add inquiring users to the contact list Accept Block The name of the prompting person is displayed in the middle section of the dialog Via the When accepted add inquiring users to the contact list option users can decide whether or not the inquiring person is automatically to be integrated in the contact list NOTICE You can activate or deactivate the option When accepted add inquiring users to the contact list also via the main menu gt menu gt General gt Presence gt Access Control List After a confirmation prompt that you can answer with yes or no your setting will be copied for the next presence requests A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Main Menu You can accept the request with a click on the Accept button The corresponding contact entry is moved to the These users are allowed to see your presence status list You can reject the request with a click on the Block button The corresponding contact entry is moved to the These users are not allowed to see your presence status list NOTICE Via the main menu menu gt General gt Prese
92. C Rm ee ae See eT 41 2 0 1 How to Configure your Workspace 1 0 aaa eea e ee eens 41 20 General CONTO did daa a hag deat Gi dd 45 A Or AB o A A Seance Bnd E A Sous ckue a Gy 8 its eta 46 Pas MADONNA Sal a a bid 47 292 INCOMING Team Call ii o e a il a e sed are 48 E O A A AA 48 2 5 3 4 Outbound Connection ic dias ss a Ss a e dish Sea se RS Re Se 49 ZOS 6 ON SUMA ON KAW aspects cn A NS el Dae A S 50 2 9 3 0 Conference ComectiON aaa aaea ee eee eens 52 2 5 3 7 Controlling Conferences by Telephone Hotkeys 0 0 0 ee ees 55 Pa COMAC ea es ratos cual a ea Wares ts mat a nus ia Gio Era ee ork Be 57 2 5 4 1 Information in the Contacts Function Window naana aaaea e eee 58 2 5 4 2 Controls in the Contacts Window n naana aaaea aea ee eens 61 2 5 4 3 Input Mask of a Contact Adding a Contact n anaa aaaea aa e 68 2 0 4 4 Input Mask of a Contact Editing a Contact n anaana aaaea a eee 70 225 5 INStalt WICSSACING jase cath oh acts das Wed i eee Eee eee ie 71 2 5 5 1 Controls in the Instant Messaging Dialog 0 0 0 ee eee 73 200 COME CMCC S adidas dad dea cate nr barat Sk eg a dad ac 76 200 1 CONES IN DCS eco da a a Seeks ala Sos Ra ee oes 17 2 5 6 2 Controls in the Conferences Function Window 0 0 00 cece een 80 2 5 6 3 Settings of a Meet Me Conference 0 0 0 ee ee ee eee 82 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenSca
93. Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter e A Click this button to modify the name of a date list x NOTICE You can also directly click the name of the date list to rename it Click this button to remove a date list from the list e New Click this button to create a new date list e Duplicate With a click on the Duplicate button you can create a new date list by duplicating an already existing date list Controls in the Date information from list section This section may look like this Date information from list appointment y 1 birthdayparty 2011 08 04 f x 2 Em vacation 2011 08 15 2011 08 31 x New Undo The following operating elements are available in the Date information from list section e Click this button to enter date information and add it directly to the list The following dialog opens Date list New date list Display name from 13 20 gt lt February 2012 Tu We Th Fr Sa Su 1 2 3 SS 5 7 8 91 10 11 12 14 15 16 17 18 19 21 22 23 24 25 26 28 29 OK Cancel The following operating elements are available to set the date A31003 S5070 U102 8 7619 01 2014 Display name Enter an expressive name for the date entry in this input field from In this calendar the current date is marked by a light blue rectangle by default Click on the desired dat
94. Configuration and Administration manual e A team administrator via the client GUI This is an OpenScape UC Application user who has been assigned the default Team Administrator profile or another profile with the privilege of managing groups by the OpenScape UC Application system administrator in the CMP The members of a team can have one of the following roles e Team administrator A team administrator is an OpenScape UC Application user who is privileged to manage the team This includes adding new members to the team and removing members from the team Every OpenScape UC Application user may adopt the Team Administrator role A team can have several members with Team Administrator role Each team administrator can define other team members as team administrators of the respective team also The team administrator keeps his her role until he she removes himself herself or is removed by another team administrator from the team or the team creator or another team administrator withdraws the privileges of managing a team from him her The creator of a team is automatically its team administrator also He she keeps the privileges of managing the team as long as the team exists and independently from modifications to the assigned profiles privileges in the CMP Other team administrators are not entitled to withdraw the team admin istrator privileges from the team creator e Team member A team member is an OpenScape UC Application user who is no
95. Guide 111 General Main Menu Settings Common 3 General Main Menu Settings You can configure basic functions and features via the general settings in the main menu under menu gt General These settings are combined in three groups Common Basic settings for representing the web interface for managing the configured devices and named device lists as well as for defining call forwardings Via this tab you can additionally define the call types to be logged in the journal and whether you wish to be notified about missed calls by e mail Presence This tab serves for setting your presence status and controlling the display of your presence status to other OpenScape UC Application users Addresses Settings for importing exporting address data from and to other directories and for managing address groups Team Team administrators are here provided with settings for managing their teams Each team member uses this setting to manage the already granted privileges Monitoring of the own Device and Journal Accessibility The single groups are subdivided and represented as tabs with corresponding subordinate tabs in the General Settings dialog They are described in detail in the following sections 3 1 Common On the Common tab you perform the basic settings for working with the web interface This tab is split up in the following tabs 112 Appearance On this tab you set the theme you prefer for the user interface In addit
96. ICE Depending on your profile settings in the CMP the and New buttons for configuring a new preferred device may be hidden In this case you cannot add any number of your own devices to your OpenScape UC Application device list You can still use your ONS number and the already configured devices Enter an expressive name for the device in the Name field Under this name the device is displayed in the list and in the selection fields Enter the phone number of the new device in the Phone field The following characters are allowed the digits from 0 to 9 as well as blanks In case of local phone numbers you can enter only the respective extension for example 123 External phone numbers require A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 121 General Main Menu Settings Common 122 specifying the complete number starting with for example 490 700 512 456 Before the performed settings are saved each phone number is automatically normalized Normalizing a phone number means that it is converted in a permanently defined default representation from any representation format A phone number is always normalized when it is to be searched for or passed on to another system that expects a defined phone number format The list of preferred devices itemizes all configured devices and their normalized phone numbers For example phone number 490123456123 is displ
97. K Cancel Apply The following settings are available e Status at login Use this combo box to select the presence status to automatically apply for you after logging in at the system NOTICE f you select the setting the presence status you have set last will be displayed again after you have logged in at the system e Status when closing the Web Client Use this combo box to select the presence status to apply after you have closed the program or logged off from the system NOTICE lf you select the setting the presence status you have set last will be displayed again after you have logged in at the system A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 129 General Main Menu Settings Presence Behavior after Presence status changes You can specify a preferred device for any presence status By setting the respective check box define for which statuses a preferred device is to be used for status changes Then use the corresponding combo box to select the device you would like to deploy in this case for your incoming calls NOTICE f you select the setting for a presence status the device currently used is kept when changing to this presence Status Automatic status evaluation Via this combo box you can configure whether to allow one or two calls for your busy telephone before the availability display of your extension changes from status free 4 or to
98. OpenScape UC Application V7 OpenScape Web Client User Guide 177 Step by Step Communicating with your Contacts 5 5 7 How to Make a Consultation Call If you are in an active call and wish to call another subscriber for consulting him her proceed as follows Step by Step 1 In the Call Control function window enter the phone number of the subscriber you wish to consult in the New Call input field 2 Click on to the right of the New Call field to initiate the call The connection to the first conversational partner is automatically being held and he she hears music on hold You can now talk to the consultation call subscriber 5 5 8 How to Toggle Prerequisites e The program has been configured correctly and completely e You are logged on to the communications system e You are being connected to two conversational partners One of these calls has been set to on hold because you are conducting a consultation call How to toggle calls during a consultation Step by Step Click in the Call Control function window on 4 Toggle in the area of the held call The held call becomes active again and you can talk to the original subscriber The connection to the consultation call subscriber is being held 5 5 9 How to Transfer a Call to a new Subscriber Prerequisites e You are conducting a consultation call How to connect the original caller to the consultation call subscriber during a consultation call Step by Step
99. Phone number Reachable with key s lt undetined gt Change key s Edit messages via telephone Set filter for messages Enable personal filter Edit personal filter Automatic speech recognition Save You can perform the following settings on this page e Change PIN You can change your PIN for voicemail box access All digits from 0 to 9 can be used The PIN itself must have at least four digits and must not exceed 23 characters unless your configuration differs from the standard one It is checked for Length too short or too long Invalid characters letters or special characters String of a constant number such as 444444 Ascending or descending number string such as 12345 or 654321 Includes the individual telephone or voicemail box number Contains a vanity number A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 261 Voicemail Settings Voice Mail System PIN was already used at an earlier time PIN is the same as the default PIN e Voice mail system Since only the voicemail system Phonemail is available selecting another voicemail system is not possible e Referral extension You can enter a direct dialing number to which your calls will be deflected if necessary The number entered here is used when activating the call forwarding to the referral extension Your deputy may be an OpenScape UC Application user a user on your P
100. Presence Addresses Team Appearance Journal Forwarding Named device lists DesktopIntegration List of preferred devices Preferred devices B 49897007311971 49897007311971 Standard redirection timeout 2 fia Office phone 4989700731197 Standard redirection timeout q B test 4 492347387483475 ring time 30 sec X B Private phone 4490245667897 ring time 15 sec X B Office phone 2 4492404901172 ring time 30 sec ff xX B Test phone 4924519162081 ring time 30 sec ez gt OK Cancel Apply 3 Click on New NOTICE Depending on your profile settings as OpenScape UC Application user in the CMP the and New buttons for configuring a new preferred device may be hidden In this case you cannot add any number of your own devices to the OpenScape UC Application device list The following settings dialog opens Name Phone ring time fo sec Standard redirection timeout No redirection timeout OK Cancel 4 Enter the desired Name and the Phone number A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 159 Step by Step Settings related Actions 5 Perform the settings for the redirection timeout NOTICE The redirection time is the ring time sec after which the ring tone is automatically forwarded to the next configured device 6 Click on OK The Devices dialog closes and the newly created device appears in the device list 7
101. Print Select this feature to print the complete contact list The contact infor mation is printed out in table form Store Local Select this feature to save the complete contact list with all data locally on your computer A new window opens that displays your contact data in tabular format Click on the Save button in this window The directory selection dialog of Windows opens Select here the directory as well as the file type and specify the file name under which the address list is to be stored Synchronize Use this feature to update one or several contact entries Select the corre sponding contact s in the list Then select the Synchronize feature Settings Select this feature to open the configuration dialog for the address data In there you can import and export address data as well as define new address groups e Filter by address group combo box Address groups enable structuring the contact list content to provide a clear overview You can assign an attribute to a contact entry which labels the contact as member of a group you have specified For example you can group your contacts according to company membership departments or as private Via the contact list you can then selectively access these groups By clicking on this combo box in the toolbar you can have the contacts displayed filtered by an address group You can also create new groups and delete or rename existing address groups The followin
102. Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter In the bottom area of the tab the rule settings are displayed 4 Click If date time The following dialog opens Edit rule New rule No date restriction x Weekday Mo Tu we Th Fr sa Su Time al No time restriction hd _ Use mobile time 5 Click on in the upper section of the dialog The following selection dialog is displayed example Edit rule Family Add date lists C Newdatelist 1 4 a a Newdatelist 2 C a New date list 6 Select the desired date list 7 In the selection dialog click the Add button The selection dialog closes The selected date list is displayed in the upper section Date 8 Click on OK The dialog closes The date list is displayed in the If date time line of the rule settings section A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 255 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 6 3 4 3 How to Define the Time for a Rule 256 Prerequisites Step by Step Rules may apply on specific days defined for example in date lists and or on specific days of the week and or at specific times This section describes how to set the day of the week and the time for a rule s application e You have already created at least one rule 1 Click
103. Settings Voice Mail System 7 2 3 How to Define Caller Options How to offer callers the option to label left messages as urgent Step by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Inthe Caller options section select the Callers can leave urgent messages option 3 Click on the Save button Your modifications are saved 7 2 4 How to Activate the Advanced Greeting Configuration To activate the advanced greeting configuration proceed as follows Step by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Untick the Use the simplified greeting configuration check box 3 Click on the Save button Your modifications are saved 7 2 5 How to Define Call Forwarding Keys How to define a key the caller may use for triggering a forwarding Step by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Click the Change key s link A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 265 Voicemail Settings Voice Mail System The Forward Access setting page opens User data Forward Access Voice mail system Forward Access Groups Access menu for Internal callers v Time profiles ati Phone key Action Number to dial Skip greeting v Callback access not assigned 4
104. TC 0 00 Monrovia UTC 0 00 Reykjavik UTC 0 00 Western European Time UTC 1 00 Algiers UTC 1 00 Amsterdam UTC 1 00 Belgrade UTC 1 00 Berlin ir UTC coordinated universal time 4 Select your current location 5 Confirm the performed settings with OK A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 163 Step by Step Contact Management The selection dialog closes The set time zone is displayed 6 Click on OK The settings dialog closes Your settings are saved 5 3 9 How to Create a new Bookmark How to define a frequently visited internet page as bookmark Step by Step 1 On the Bookmark tab click on 4 The following dialog opens Please select Bookmarks ba Bookmark URL ha m a Display Name Description z Display Icon gt Scrollbars Fi Width Height I OK Cancel 2 Perform the bookmark settings NOTICE To ensure that the selected internet page is displayed as your own tab you must specify the complete URL inclusive htto 7 Or https lt 7 3 Click on OK Your settings are saved The Bookmark Settings dialog closes 5 4 Contact Management The following features are available for managing the contacts in your contact list A31003 S5070 U102 8 7619 01 2014 164 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Contact Management 5 4 1 How to Create a new Contact Prerequis
105. UNIF Y voir enterprise UA OpensScape UC Application OpenScape Web Client User Guide A31003 55070 U102 8 7619 ul N F your enterprise Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and 15014001 standards and are certified by an external certification company Copyright O Unify GmbH amp Co KG 01 2014 Hofmannstr 51 81379 Munich Germany All rights reserved Reference No A31003 S5070 U102 8 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPath are registered trademarks of Unify GmbH 8 Co KG All other company brand product and service names are trademarks or registered trademarks of their respective holders unify com Contents Contents FUSTONY Or CHANGES comino as cada ee See 9 T ADOULTOIS Manali 2 0 6 a8 6 4 6 50 08 carr a RDA AAA AA RE a 13 1 1 Target Group of this Manual eee eee eee eas 13 1 2 Gontents of this ManUal ci A E se SWS Gl OE BA ee AS ht 13 1 3 Representation Conventions
106. User Guide History of Changes Date 2012 03 02 2012 04 18 Changes ADDED The call control window of a conference can be reached via a URL depending on the system environment ADDED Another call is displayed in the call control in addition to the ongoing conference Reason FRN4401 CQ00191404 2012 04 19 2012 04 21 ADDED List of information and functions available in the Call Control window of an active conference if this window was opened via the URL contained in the conference notification e mail ADDED The conference system sends a conference notification e mail only if an e mail address has been specified for the external participant and the contact data of the OpenScape UC Application subscriber has been resolved via the Directory Search CQ00206282 CQ00196472 2012 04 26 CHANGED Several adjustments of the information about user presence and instant messaging functionality CQ00207193 2012 04 27 2012 04 27 ADDED Information about automatic prolongation of a moderated Meet Me conference ADDED Information about automatic prolongation of a scheduled Meet Me conference 2012 04 30 ADDED Description of the function Pop up on incoming IM Message 2012 04 30 2012 04 30 ADDED Restrictions on using the functions Pop up on incoming call and Pop up on incoming IM Message Successfully tested for Internet Explorer 8 and 9 only No other application window is ma
107. User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Step by Step 1 Open the Rules dialog via the main menu gt menu gt Rules 2 Switch to the Activate profile tab lt gt 2 Standard profile Al x El amp 3 New profile Al i x El New Duplicate Profile New profile Rules of profile de F No rules assigned New rule Undo 3 Click the New button In the Profiles section a profile named New profile is created 4 Click on the name New profile to change it The profile name is represented as input field 5 Enter the new name and push the return key The profile name should now reflect your change The new profile has been created However it has not been assigned any rules yet The new profile has been created However it has not been assigned any rules yet 6 3 1 2 How to Activate a Rule Profile So that a profile and the rules linked to it can take effect it must be activated A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 225 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Step by Step 1 Click on the combo box Min the main menu A selection menu opens 2 In this menu select the desired rule profile marked by the symbol The symbol changes to The selected profile is active 6 3 1 3 How to Disable a Rule Profile Dea
108. Web Client User Guide 273 Voicemail Settings Groups 274 Step by Step User data Voice mail system Forward Access Time profiles Recordings 1 Open the groups settings page via menu gt Voicemail gt Groups 2 Click on the Display name of the group in which you wish to integrate the new member NOTICE f you have selected a group that you are not allowed to edit for lack of privileges for example a broadcast group only the current settings are displayed however you may not carry out modifications The Save buttons and the group of the available users and groups are hidden The following page opens on which you can assign the desired users to the selected group Private group Display name Privat Save name Sort users Sort by UserID v Members Available users lt no users in this group gt 2 SYSTEM 2 SYSTEM a 498970031680 498970031680 4989700731004 4989700731004 gt gt 4989700731006 4989700731006 lt lt 4989700731008 4989700731008 4989700731011 4989700731011 4989700731012 4989700731012 4989700731014 4989700731014 Next Search user Search Available groups lt no group available gt ss Alternate addresses lt lt selecthere v Back The Available users list shows all users registered in the system The Available groups list shows all groups already created 3 Select your preferred criterion for sorting
109. a di Rd ee a A baaa 144 4 3 1 Tell Me When Feature SettingS o o oooo ee eee eens 145 4 3 1 1 Features of the Tell Me When Notification WiNd0W o oooooooono oo 147 4 3 2 List of all Tell Me When Entries 000000 ee ee ee es 148 4 3 3 Modifying Tell Me When Settings 0 0 0 0 cc ete nets 149 gt Sleep Dy A eee ete ee ee ee Oe eee ee Se eee eee eee eee eee 150 521 General MMONNAUON sa e Me hada A bes Sa eee eee eee Sea aes 150 5 1 1 How to Log on to the System 0 eee eens 150 9 1 2 How 10 LOg Ou Of the Systems se hee Sich A A eaves 151 A31003 S5070 U102 8 7619 01 2014 4 OpenScape UC Application V7 OpenScape Web Client User Guide Contents 5 2 Overview of the User Interface vs 6645 28 6 G44 ten tii AA UES 4 eee eee 152 5 2 1 How to Configure your Workspace ee ee ee eee 154 93 etings Telatea ACIONS carricati Bre awe AS E o See 155 5 3 1 How to Change your Password 0 ccc ee eee eee eee 155 5 3 2 How to Set your own Presence StatuS 0 0 00 ee eee eee 156 5 3 3 Controlling the Presence Monitoring 0 0 cc eee eee eee 156 5 3 3 1 How to Allow Presence Monitoring o 156 5 3 3 2 How to Block Presence Monitoring 0 0 0 eee eee 157 5 3 4 How to Set your Preferred Device 0 0 ee eee ee eee 158 5 3 5 How to Define a new Device ee ee ee ee eee eee 158 5 3 6 How to Configure Activate a Call Forw
110. a menu gt Voicemail gt Recordings The following page opens User data Recordings Voice mail system Forward Access a i List of recordings Time profiles i Edit Delete Additional Recordings Display name Type of recording EER Welcome Alternate Welcome greeting A Name of private group D Privat Private group Delete recording Create a new recording 2 Click on the Create button A31003 S5070 U102 8 7619 01 2014 284 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings Recordings The following page opens User data Create a new recording Voice mail system Forward Access Groups Select a type of recording Time profiles T RTA Bla dci Recording Personal name recording Personal greeting Personal After Hours Select a method Record via telephone now D Upload recording Browse Create Back NOTICE You can back up nine personal greetings and one name greeting The recording type Personal group is only visible if you have created a personal group on the Groups page 3 Select the desired recording type in the column under Type of recording via the respective radio button in front of the entry The following options are available e Personal name recording e Personal greeting e Private group NOTICE This option is only displayed if you have configured a private group 4 Inthe Recording column select the details In case of a personal gre
111. ach listed contact from left to right e A radio button for selecting the entry NOTICE On the left hand margin of the area under the toolbar of the Contacts function window you find the Select Deselect all entries radio button It lets you select all contact entries in your contact list for synchronizing them with the global company A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace contact directory for example In addition you can use this radio button to select all contacts in a contact group to for example start an Ad hoc or IM conference with them e The presence icon of the relevant contact 2 Available Unavailable or the contact does not allow monitoring his her presence status or presence information cannot be displayed because the team member has not yet accepted the team prompt Do not disturb Be right back Busy sa In a meeting Presence information is invisible or not displayed e The name of the contact e The department of the company that employs the contact Contacts only e The company that employs the contact Contacts only e The contact s business number e An instant messaging IM icon for opening a chat with this contact A31003 S5070 U102 8 7619 01 2014 The IM status of the contact is Online The contact has rejected your presence request or not replied to it yet The IM status of this contact
112. ack will in due course not be indicated on the preferred device but on the device with the associated ONS phone number CQ00238894 2013 01 21 2013 01 21 CHANGED Each team administrator can appoint any other team member who has been assigned the Team Administrator profile in the CMP as team administrator via the Team View Consequently the team administrator is also entitled to withdraw the Team Administrator privilege from other team administrators of the same team CHANGED The voicemail entries in the voicemail box and the journal entries in the advanced view of the journal cannot be sorted by duration CQ00237620 CQ00243131 2013 01 28 CHANGED The Force Member option is no longer available for a new team member 2013 02 20 2013 02 21 ADDED When importing address data from a CSV file all characters from Ox7F up to and including Ox9F are filtered out to avoid security problems ADDED In case of a moderated Meet Meconference with many participants the number of conference participants displayed in the Call Control is restricted for clarity CQ00247733 CQ00244820 2013 02 28 ADDED When creating a new contact a video compatible device Video Phone under which the contact can be reached can be configured in the contact form The configured video device is displayed in the contact information dialog and in the Contacts window from where it can be dialed FRN4977 2013 04 12 2013 04 1
113. act data of the prompting users automatically to your contact list when you accept the request 3 Accept the request by clicking the Accept button or reject it by clicking Block The respective setting is configured in the system and the Presence Prompting dialog closes 5 4 9 How to Create a new Address Group 172 Step by Step Proceed as follows to define a new address group 1 Click in the combo box of the Contacts function window The Display all option is set in this combo box by default The list of already existing address groups is displayed 2 Select here the Edit feature The General settings dialog opens You can already see the Address groups tab 3 Click on the New group button A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 4 5 6 7 Step by Step Contact Management The Address groups list features a new entry named new address group Click on the defaulted name new address group The name of the address group is represented as input field Enter an expressive name for the new address group Click on the Apply button The new name has been copied for the newly configured address group Click on OK The address group is saved and the General settings dialog closed Specifying the address group is thus accomplished You can now select this group under the entered name in the combo box of the Contacts dialog 5 4 10 How to Delete an Addre
114. act proceed as follows Step by Step 1 Click on in the Contacts function window in the row of the desired contact Your preconfigured default e mail application starts 2 Write and send the e mail message as usual The window of the e mail application closes The e mail was sent 5 5 15 How to Play Voicemails via Telephone Execute the following steps to play your voicemails via telephone Step by Step 1 Open the Voicemail Box function window You find a list of all played voicemails amp and of those that have not been played yet 2 Activate the check box preceding the entry of the voicemail you would like to play 3 Click on the icon The Voicemail Player window with the set Telephone option opens Voicemail Player f Telephone Browser Terminated 00 00 iy O 44 bb 4 Pick up the receiver The voicemail playback starts immediately 5 9 16 How to Play Voicemails via the Windows Media Player Execute the following steps to play your voicemails via the Windows Media Player Step by Step 1 Open the Voicemail Box function window You find a list of all played voicemails amp and of those that have not been played yet A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 181 Step by Step Communicating with your Contacts 2 Activate the check box preceding the entry of the voicemail you would like to play 3 Click onthe icon The Voice
115. add a note to the contact or journal entry A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 29 Operation Reference Main Menu e i Delete journal entries To delete a journal entry select the corresponding entry Then click on t If you want to delete several journal entries simultaneously select the corre sponding entries and click on x You can make a selection via Ctrl clicking the journal entry or by activating the check box that precedes the relevant journal entry IMPORTANT If no single journal entry has been selected all journal entries are deleted when you click on x e Print journal entries If you want to print the complete journal information click on The journal information is printed out in table form on your preconfigured printer e Adjust the time NOTICE This icon is displayed in the Journal function window only if a Mobile time zone has been defined in the General settings dialog under Common gt Appearance This is useful when you are in a different time zone working with the program from there The event time is then displayed in local time e Per caller Setting this check box determines that only one journal entry is displayed per caller If a caller tried to reach you several times only the last attempt will be logged Under the toolbar of this function window you find the table header for the journal entries By clicking the column des
116. ail URL klaus test imsrv intra surprise net IM address userid286 im Comment Edit note OK Cancel The settings you can perform in this dialog are essentially identical with those in the input mask for a new contact Both input masks are detailed in the ensuing sections A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 63 Operation Reference Workspace 64 e i Display contact entry To view the information available for a contact entry select the corresponding entry Then click on zi The data that associates this entry is displayed in the separate Lookup Person window Address group Presence status PrivateContactList Service user211 al US Central 05 36 AM 492404103211 mm 4924041034711 user211 im e Close In the Lookup Person dialog you find the following features in addition to the displayed contact information Change address book entry Click on lif you want to edit the contact entry The contact entry mask with the available contact data opens ia 2 H Call Click on the icon that matches the desired phone number to set up a connection to this device NOTICE Aclickon sets up a pure audio connection because OpenScape Web Client does not support the video functionality of the OpenScape UC Application sa amp Send e mail Click on one of the two depicted icons to send an e mail to the contact Send instant message Clic
117. aj x A Y e Search Display all T Name Department Company Number A Exemple Utilisateur 1 49389790731152 PP Mi Exemple Utilisateur 2 901169 o cy Exemple Utilisateur 3 4989700732425 eu Exemple Utilisateur 4 169 F Exemple Utilisateur 5 4941711108126 Na Exemple Utilisateur 6 49 24087901153 e Entries 1 6 37 H dJ b H E 4 bP M Each user can adjust the number of displayed function windows to his her requirements A31003 S5070 U102 8 7619 01 2014 22 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Overview of the User Interface Small view The small view represents all function windows on top of each other in the workspace The number of displayed frames can be customized here as well All main menu features remain accessible They only appear smaller as you can see in the following figure X E fe All Conferences b Start Time Title Creator bh Conference Koerfer Hans A Entries 1 1 6 E J b H Y Voicemail Box Es se Contacts ABCDEFGHIIKLMNGOPORSTUVWkY B ay ax aj aj aA A E r Search Display all ka Name Department Company Number amp Exemple Utilisateur 1 4 49389790731152 Py Exemple Utilisateur 2 901169 o y Exemple Utilisateur 3 4989700732425 e f Exemple Utilisateur 4 169 Exemple Utilisateur 5 44941711108126 ma Exemple Utilisateur amp 49 24087901153 a e Entries 1 6 37 K 4 b M Compact view The compact view opens by default w
118. alog opens Date list New date lis Display name from February 2012 Mo Tu We Th Fr Sa Su 6 13 20 27 b c d e 1 2 3 4 5 7 8l 9 10 11 12 14 15 16 17 18 19 21 22 23 24 25 26 28 29 In the Display name input field enter an expressive name for the date information Select the start date from in the left month display The start date you have defined from appears above the left calendar If you would like to define an end date activate the to check box The right calendar is displayed Select the end date to in the right month display The end date to you have defined appears above the right month display Click on OK The input dialog closes The new date information has been integrated in the date list The date list has been created However it has not been assigned to a rule yet 6 3 4 2 How to Assign a Date List to a Rule 254 Prerequisites Step by Step A date list is only considered by the rule interpreter tool after being assigned to a rule This section describes how to assign a rule to a date list 1 2 3 You have defined a date list You have created a rule Click on menu in the main menu and select the Rules option The Rules dialog opens Switch to the New edit tab Select the rule you would like to assign to a date list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide
119. an be displayed only partially or not at all Use or to move to a tab further to the left or to the right If all tabs in the bar can be seen the above icons are not available On the left hand side in the tab bar you find the icon A click on this icon opens the function window selection Another click on the icon closes the displayed list When you select the Edit option in this list the following dialog opens Components Selection List of Components Bookmarks rs Journal Conferences Contacts Instant Messaging Missed Calls Forward Call Directory Search Bookmarks Team View 1 1 1 1 1 I XI X In this dialog you can tick or untick the corresponding check box to determine which tabs appear in the tab bar All available tabs are selected by default The following functions are available in this dialog in addition Changing the tab order With a click on or you can move the previously marked tab up or down in the list which displays it further to the left or to the right in the tab bar A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Main Menu Creating a new bookmark A click on or on the Add button opens the Bookmark Settings dialog in which you can create a new bookmark When you select the newly created bookmark in the Components Selection dialog it appears in the tab bar NOTICE To ensure that the sele
120. an complete the data mask with your personal address data if you would like to do so The following data fields are provided for this purpose Company Department Address 1 Address 2 Zip Code Location Federal State Country Home Number Home Fax and Mobile Phone NOTICE Enter the complete phone number in the fields in which you enter phone numbers yourself for example private number Example 49892221111 international prefix area code without leading zero extension number Save A click on Save backs up all the selections and entries you have made or the updates of the User data page 7 1 1 How to Configure a Mailbox Deputy Step by Step A31003 S5070 U102 8 7619 01 2014 To configure a mailbox deputy proceed as follows 1 2 3 Open the settings page for the user data via menu gt Voicemail gt User data Click on the button next to the Deputy field Another window with a list of all users opens Select a user in this window Click on the corresponding user ID The window closes and the selected name will be entered in the Deputy field NOTICE If you know the deputy s user ID you can enter him her directly in the Deputy field OpenScape UC Application V7 OpenScape Web Client User Guide 259 Voicemail Settings Voice Mail System 4 Click the Save button NOTICE Remove the name from the Deputy field to deactivate the mailbox routing 7 1 2 How to Select a Language for the Voicemail System If
121. an icon for this bookmark A click on this icon opens this internet page in a separate browser Scrollbars If this option is set vertical and horizontal scrollbars that may exist are displayed in the browser If you do not want to use scrollbars you can hide them by disabling this option A31003 S5070 U102 8 7619 01 2014 104 OpenScape UC Application V7 OpenScape Web Client User Guide 2 5 13 Team Features Operation Reference Workspace Width Height Here you can default the size of the browser in which the internet page opens Useful values for this setting range between 500 and 1000 respectively for width and height Once the browser is open you can bring the screen to any size by dragging the frame st Delete bookmark You use this feature to remove a selected bookmark from the list 4 Change bookmark Via this feature you can edit a selected bookmark The Bookmark Settings dialog opens with the already available settings J Open bookmark This option lets you open an internet page you have already configured as bookmark The corresponding internet page opens in a separate browser NOTICE You can also open the internet page by clicking the icon that precedes the list entry amp Print bookmark This feature allows printing the bookmarks you have configured The bookmark list appears in tabular form in the Bookmarks window With a click on the Print button the list is put out on your printer Overview
122. anguages for example MS Outlook English MS Outlook Portuguese etc are available for importing address data from Microsoft Outlook NOTICE For importing data correctly you must know from which data source the import file was created If you are unsure about the data source or cannot find the correct data format please definitely consult your system administrator Options You can set one of the following import options Replace duplicates with items imported Allow duplicates to be created Do not import duplicate items Delete all items in list prior to importing data NOTICE Duplicates refer primarily to comparing names and phone numbers If no phone numbers are available e mail addresses are used to identify duplicates New data records are created for all other data they are not searched for duplicates Import A click on this button starts the import process NOTICE As soon as the system executes the import process your contact list is blocked from accessing for a short period If you try to access the contact list within this period a message informs you accordingly Thereafter you can work with your contact list as usual Close A click on this button cancels or terminates the import process The General settings dialog closes 3 3 1 1 File Exchange Formats 136 File exchange via the CSV format To exchange files between different databases a text file is usually deployed in which the single ele
123. arding 0 00 eee eee 160 5 3 7 How to Disable a Call Forwarding oo 161 5 3 8 How to Set your mobile Time Zone 0 ee ee eee eee 162 5 3 9 How to Create a new Bookmark ee ee eee eee 164 94 Contact Management sce sede s Es E A Pais A eit ee Sd Bee eee 164 5 4 1 How to Create a new Contact ee ee eee eee 165 5 4 2 How to Add a Contact from a Directory anana aaa aaaea ee ee eee eee 166 5 4 35 HOW to Edit Contact Dale ici a4 da aera Ws acd Rah ae ado Ate dw Be etd bd wie ok aa 167 5 4 4 How to Import Microsoft Outlook ContactS 0 0 0 0 ee eee 168 5 4 5 How to Back up Export a Contact List 2 0 0 eee eee 169 IAE HOW 10 IMPOn a COMIC ES 2 22 5200 2660 ri C92 es cee da eee RSENS het Coes 170 5 4 7 How to Display the Presence Status of a Contact 0 0 0 0 cc eee 171 5 4 8 How to Edita Presence ProMpt o 172 5 4 9 How to Create a new Address Group 1 0 ee eens 172 5 4 10 How to Delete an Address GrouUp eee eens 173 5 4 11 How to Filter your Contact List by Address Group 2 eee 173 5 4 12 How to Rename an Address Group 0 eee eens 174 5 4 13 How to Assign an Address Group to a Contact 0 0 00 ce eee 174 9 9 Communicating with your CONACS senian nr crisi se de dees oh 4nd beet eee es 175 DOG HOWO Calla CONC daa RA A AA ed ele Bad Rhea Bab wR LE Ra 175 5 5 2 How to Dial a Phone NUMBER ic a5 ee a ne
124. arding settings have priority over rule interpreter settings Conflicts between these settings may also occur If you want to ensure that your rules are processed you should deactivate call forwarding You can use the rule profile to control the routing of your incoming calls to other devices Incoming call routing may occur according to the following criteria e Depending on the caller s phone number e Depending on the date or time at which the call comes in e Depending on the setting of your presence status You can activate a rule profile you have created by one of the following actions e Via the rule profile display combo box of the main menu by selecting the desired rule profile there e Via the Forwarding function window e Via the main menu gt menu gt General gt Common tab gt Forwarding tab 6 1 The Terminology of the Rule Interpreter This section mentions and describes the functional units which provide the functionality of the rule interpreter and the understanding of which is important for the correct use of the rule interpreter Rule A rule defines how to handle incoming calls for example if they are to be redirected or put through to you Redirecting the calls from preferred customers to the individual cell phone in case of absence The rule interpreter executes only the rules assigned to an activated profile A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 19
125. ase you can use the ell Me When feature to be informed when the contact is available again You can select one of the following notification types e A notification pop up displayed which informs you about the voice or presence availability modifications of the contact e A return call initiated This is another attempt to set up a connection to the desired contact triggered automatically e An e mail notification sent to you This e mail informs you that the desired person is now available You can reach this notification feature via the More functions option in the toolbar of the Contacts function window NOTICE A list of the Tell Me When entries you have made can be viewed additionally via the Pearl menu gt Personal Settings gt Tell Me When 4 3 1 Tell Me When Feature Settings With a click on More Options and selecting the Set Tell Me When option you can configure the Tel Me When feature for a selected OpenScape UC Application contact and activate it subsequently Use the following dialog to customize the Tell Me When feature by performing the following settings Tell Me When i x Tell Me When for S Svensson When Presence Availability v Changes to Available Action Notify via screen pop up Expires in 15 minutes v OK Cancel e Inthe When combo box define if you would like to monitor the voice avail ability or the presence status of the selected contact The telephone status of the selected
126. ation V7 OpenScape Web Client User Guide 7 4 Groups User data Voice mail system Forward Access Groups Time profiles Recordings User data Voice mail system Forward Access Time profiles Recordings Voicemail Settings Groups The voicemail system of the OpenScape UC Application enables you to quickly and easily create groups and manage them In these groups you combine specific contacts You can then send messages to all group members by using the group name for addressing You open this settings page via menu gt Voicemail gt Groups Groups Overview of groups Display name Alternate group name Group type Name recorded Broadcast 0000 Broadcast message Create new group Create private group By default this settings page displays the groups of type Broadcast your system administrator has pre configured Only users with administrator privileges can create and edit this type of group NOTICE These groups if created by the system administrator are automatically available to OpenScape UC Application or OpenScape Xpressions PhoneMail users with normal user privi leges As OpenScape UC Application or OpenScape Xpressions PhoneMail user you can define up to ten private groups on this page A private group contains contacts and or other private groups that you can compile according to individual criteria With a click on the Create private group button you can display the name specified in the
127. ations are saved 7 5 4 How to Create a Time Profile for the Simplified Greeting Configuration How to create a time profile for the simplified greeting configuration Step by Step 1 2 3 4 5 6 7 8 9 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system Tick the Use simplified greeting configuration check box Click on the Save button at the bottom margin of the Voice mail system page Your modifications are saved Click on Time profiles in the navigation section The Time profiles setting page opens on which you can perform settings for the new time profile Set whether a message recording should be allowed Activate or deactivate the Message recording not allowed option Set whether the caller may interrupt the greeting Activate or deactivate the Greeting cannot be interrupted option Set the greetings for the single call types In the corresponding combo boxes select a greeting for each call type If you do not select a greeting for a call type the default system greeting is used for this call type Select the business days for which the greetings are to become effective Set the business hours 10 Via the Use default system settings check box you can copy the system A31003 S5070 U102 8 7619 01 2014 default settings NOTICE f you select this option all other selection and settings options on this page become inactive OpenScape UC Appl
128. ayed for the device with the extension 123 and phone number 490700512456 has been assigned to the device with the external phone number 490 700 512 456 In this dialog you can perform the following ring time settings After this ring time has expired the ring tone is automatically switched over to the next configured device ring time lt number gt sec Here you can set the desired ring time in seconds or adopt the default value 30 seconds When the individual or default ring time has expired the ring tone is automatically switched over to the next configured device Standard redirection timeout After the ring time defaulted by the PBX has expired the ring tone is automatically switched over to the next configured device No redirection timeout The ring tone is not switched over to another configured device A click on the OK button closes the dialog Your settings are saved A click on the Cancel button closes the dialog The performed settings are then dismissed Modifying the settings of a list entry Click on 4 to edit a previously selected list entry The above dialog Edit device opens with the available settings The phone number of the device is grayed out and cannot be changed Modifications to other options are possible Removing a device from the list With a click on x you can remove a selected device from the list of configured devices IMPORTANT The One Number Service by default the topmost entry in the list and t
129. b Specify the name of the desired person in the Display name input field c Enter the phone number of that person in the Phone input field d Click on OK The input dialog closes The new person entry has been integrated in the list of persons Create the Preferred customers list of persons a Click the New button under the List of persons section The New list of persons entry appears in the List of persons list b Click the New list of persons label The list of persons name is represented as input field c Enter the name Preferred customers for the list of persons and push the return key on your keyboard The list of persons Preferred customers is displayed in the List of persons section The list does not contain any entries yet d Add persons to the Preferred customers list of persons Create the date list Business trip a Switch to the Date lists tab OpenScape UC Application V7 OpenScape Web Client User Guide 213 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following window example is displayed Activate profile New edit A Lists of persons Date lists Info Date list No date lists available El New Duplicate Date information from list El z New Undo Close b Click on the New button under the Date list section The entry New date list appears in the Date list section of the Date lists tab c Click the New date list label T
130. be seen in a journal the previous six entries are displayed e ki The beginning of the list is displayed in the function window e 4 The end of the list is displayed in the function window The Call Control function window provides features for controlling your phone during an active call phone call consultation or conference The window always opens automatically when you set up a call connection or another subscriber tries to reach your extension NOTICE You can display this dialog also via the Pearl menu gt View gt Call Control NOTICE f you have closed the Call Control function window during a session inadvertently your connection will not be inter rupted Simply click on the Pearl menu gt View gt Call Control to reopen the Call Control window Alternatively you can click on inthe main menu Ly Call Control New Call v From here you can call a subscriber no matter whether or not he she is contained in your contact list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace e Enter a phone number in the New Call combo box Click on F to initiate the call NOTICE Click onthe icon to display a list with the last 20 phone numbers you have dialed Select the desired number and click on e Enter a name in the New Call combo box Then click on to find the specified contact in the configured directories The Dire
131. bet you can quickly display contact entries that feature a specific initial letter If an initial letter matches at least one entry the initial letter in the alphabet appears in black and can be selected Click on the initial letter of the contact name you are looking for The entries in the contact list are then shown from the contacts that begin with this letter Extended view You reach the extended view of the Contacts function window via the main menu menu gt Homepage by adding it as component to one of the workspace views via the Contacts option In addition to the contact information represented in the compact view it displays the contact attributes Department and Company OpenScape WebClient Contacts Contacts X A Display all Department Number Beispiel Benutzer 49 2408 678910 Beispiel Benutzer 1 49 2405 45678 Beispiel Benutzer3 49 2450 234567 Entries 3 E 4 Furthermore you find an entry field with the additional feature Go to in the toolbar of this dialog You can use this feature for navigating in the contact entries for example if not all entries can be displayed in the window view Enter a name in the Go to input field as criterion to search for contact data and push the return key Enter The contact entry with the entered name appears on top in the contact list 2 5 4 1 Information in the Contacts Function Window 58 The Contacts function window displays the following information for e
132. button to view the result of your interface configu ration The previously configured interface is displayed in a separate window 6 Close the preview window before you continue the workspace configuration 7 Click on the amp Save button if you are satisfied with the interface The interface layout is saved under the configured perspective number and can be called by selecting this view 8 Click on Close Editing The OpenScape Web Client workspace features the view you have configured 5 3 Settings related Actions You can perform the following individual settings for each user 5 3 1 How to Change your Password How to change your password for logging on to the OpenScape UC Application server Step by Step 1 Click menu in the main menu and select the Change Password menu option The following dialog opens Change Password Old Password New Password Repeat new Password 2 Enter your current password in the Old Password input field 3 Enter the new password in the New Password input field A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 155 Step by Step Settings related Actions 4 Confirm your new password and click on OK The Login Message dialog opens This dialog confirms the successful password alteration Your modification now applies 5 Select menu gt Log off in the main menu You are logged off of the OpenScape UC Application serve
133. c speech recognition Time profiles Recordings Sensitivity of automatic speech recognition Low sensitivity 0 High sensitivity 100 If call from normal phone 50 v If call from mobile phone 50 y Save Back 3 Set the volume separately for If call from normal phone and If call from mobile phone via the two combo boxes 4 Click on the Save button Your settings are saved 7 3 Forward Access Specify the different variants actions and phone keys for forwarding on the Forward Access page First of all you can decide which call type you wish to forward for example Internal calls External calls or After hours greeting If A31003 S5070 U102 8 7619 01 2014 268 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings Forward Access you select Alternate greeting all incoming calls will be forwarded In a subse quent step you can determine the forwarding action and the phone key to be pushed by the caller NOTICE You can always reach this menu via the Telephone User Interface TUI but no options are named by the system In order to inform the caller about the possible options you need to configure a personal announcement You open this setting page via menu gt Voicemail gt Forward Access User data Forward Access Voice mail system Forward Access Groups Access menu for Internal callers v Time profiles Recordings Phone key Action Number to dial T Callback acce
134. cally 8 Confirm your selection with OK The calendar dialog closes 9 Define the conference Duration 10 If desired add further participants via the a or icon 11 Determine the desired Options for the conference 12 Click on the Apply button to save your settings without closing the settings dialog The Bridge number field is filled in automatically and the conference PIN is generated Subsequently you can perform further configuration changes The conference name appears as entry in the Conferences window 13 Click on OK to save modifications and to close the dialog The scheduled conference appears in the Conferences window The time at which the system automatically starts the conference appears under Start time 5 6 7 How to Join an Active Meet Me Conference You must be a conference participant before you can join a conference already in progress A31003 S5070 U102 8 7619 01 2014 188 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Collaborating with Contacts Step by Step 1 In the Conferences window click on amp to the left of the name of the active conference you wish to join A selection list appears 2 Select the Join Conference option in the open selection list You are connected to the conference 5 6 8 How to Initiate a MeetNow Conference Prerequisites e All conference participants have been informed by e mail or phone about the service access number the conf
135. can import address data from other address books You reach this setting dialog via menu gt General gt Addresses tab gt Import tab General settings Common Presence Addresses Team Import Export Address groups Import file in CSV Format Browse The address data was exported from Openscape WebClient ka Options Replace duplicates with items imported O Allow duplicates to be created Do not import duplicate items Delete all items in list prior to importing data Import Close In this dialog the following setting options are available e Import file in CSV Format In this input field you specify the storage location and name of the file you wish to import IMPORTANT When importing address data from a CSV file all characters from Ox7F up to and including Ox9F are filtered out to avoid security problems NOTICE The extension of the import file need not necessarily read csv Import files are usually text files with the extension txt With a click on the Browse button you can alternatively open a file selection dialog to find the desired file A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 135 General Main Menu Settings Addresses The address data was exported from You use this combo box to specify the data source from which the data to be imported shall be retrieved Among other things language dependent schemes in the eight supported l
136. cation s start Without any further user action the OpenScape Web Client is displayed in the currently open browser window With a click on the splashscreen the OpenScape Web Clientis displayed in a separate window Try to start in a separate window If you select this option the application always appears in an individual window if possible Pop up on incoming call If the OpenScape Web Client browser window is placed in the background and thus hidden by other application windows or minimized you can set this option to make OpenScape Web Client move to the foreground when a call comes in NOTICE For the time being this function has been successfully tested for use with Internet Explorer 8 and 9 on the operating system Microsoft Windows 7 only IMPORTANT When a call comes in the browser window of the OpenScape Web Client is moved to the foreground only if no other application window is maximized on the desktop at the same time and OpenScape Web Client is the only tab opened in the web browser A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Common e Pop up on incoming IM Message If the OpenScape Web Client browser window is placed in the background and thus hidden by other application windows or minimized you can set this option to make OpenScape Web Client automatically move to the foreground when an instant message comes in NOTICE For the time being
137. ch window Enter the data of the user whom you would like to invite to the chat conference in the search form Click on the Search button The search results are displayed in the lower section Select the desired person Confirm with a click on Add The selected person is added to the chat conference and the Directory Search dialog closes A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace Controls on the Overview tab A click on the Overview tab displays the connection status Additionally the tab displays the number of established connections OpenScape WebClient Instant Messaging o mE Instant Messaging You reach the following functions via the Overview tab A31003 S5070 U102 8 7619 01 2014 sa Opens the e mail form of your default e mail application for sending an e mail to this contact Initiates directly a call to the displayed chat partner x With a click on x you can selectively close single connections New button A click on this button opens a tooltip like window for you to invite further chat partners You have the following options amp recent IM partners This feature opens a selection dialog displaying your recent chat partners To invite a person for a chat select him her by activating the check box that precedes the respective name entry Click on OK The selection dialog closes A new tab opens in the Insta
138. cipant s Leave conference Moderated Meet Me conference The conference moderator or creator can use this option to leave the conference or to disconnect single conference participants from the conference Open Meet Me conference Enables every participant to leave the active conference Ad hoc MeetNow Conference Enables every participant to leave the active conference As soon as all participants leave the Ad hoc or MeetNow conference it ends NOTICE f you have left the conference via the icon and wish to join in again after a short period you need to dial into the desired conference again and also specify the conference PIN The Call Control window opened via the URL in the conference notification e mail can provide the following information and functions depending on the system environment Highlighted representation of the active speaker Conference PIN amp Join an active web conference List of current conference participants List of participants who have not joined the conference yet NOTICE lf you are on the road and do not take part in a conference with your office phone ONS but for example with your cell phone the connection may be affected by various factors or even aborted In case of a disconnection you have not initiated yourself you can dial into the active conference again after a short pre defined period When the connection to the conference server is up again you are prompted by greeti
139. ck Signal for the other OpenScape UC Application users that you have left your workstation for a short period Busy Signal for the other OpenScape UC Application users that you can be reached at your workstation but only want to be disturbed in urgent cases sa Ina meeting Signal for the other OpenScape UC Application users that you are currently in a meeting and cannot be reached In the Current location field you can specify your current location as text entry This text is also displayed as quick info After setting the desired presence status you can use the following controls Click on the Apply button to save your settings without closing the General Settings dialog Click on OK to save your settings and to close the General Settings dialog Click on the Cancel button to close the General Settings dialog without saving the settings already performed A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Presence 3 2 2 Preferences On the Preferences tab you define the presence settings after starting and ending the program as well as the behavior in case of status changes General settings Common Presence Addresses Team Preferences Access Control List Click the relevant field to change your status Available 3 ss Unavailable be right back e C Donotdisturb Cc O Busy C BS In meeting Current location O
140. conds Positioning bar I Record gt Play Pause Go to position Seconds Ext 3 Click on the Record button Recording starts 4 Click on the Pause button to interrupt the recording The current length of the greeting is displayed on the positioning bar for your information 5 Click the Play button to play back the recording and listen to your recording via the telephone handset 6 If you are satisfied with your recording click the Exit button The recording is saved and the Recordings page reappears 7 If you would like to repeat the recording click the left end of the positioning bar to rewind to the start of the recording and then click the Recordings button to restart the recording A31003 S5070 U102 8 7619 01 2014 286 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings Recordings 8 Enter a number in the input field beneath the buttons and click the Go to position button to move to a specific position in the recording NOTICE lf you have selected the Auto refresh option the cursor will always be set to the beginning of the input box by the repeated download of the page This complicates the input Deactivate this option before using the time input field The current position is displayed in seconds via the buttons and on the positioning bar 7 6 1 2 How to Upload an Existing Greeting File If you have selected the Upload recording option under Select a method pr
141. conference if the conference is a moderated one In this case the inviting participant is the creator and simultaneously also the moderator of the conference The moderator privileges enable the user to control the conference and to change its settings His her role cannot be changed The participant role is for users you cannot or must not control the conference You can manually set the role of all participants except for the creator with a click on the label Participant or Moderator Other conference partici pants except for the creator may thus be assigned moderator privileges also NOTICE In case of an open conference no roles are assigned to the participants 2 Edit participant entry A click on 4 opens the Add participant dialog in which you can change the Display name the Phone number and the E mail address of the selected conference participant A click on OK copies your modifications and the Add participants dialog closes or gt Type of the conference setup These icons indicate whether the participant needs to dial in by himself herself or is called by the system gt Moreover you can reverse the call behavior by clicking the button Xx Delete entry A click on this icon removes the corresponding conference entry from the conference list All conference participants except for the creator can be removed from the conference e Add participant Use one of the following options to select conference
142. configuring a new rule profile and activating an existing rule profile Depending on the caller the call time and the user presence settings a rule profile defines to which device incoming calls are routed menu This menu enables the user to access the general settings of the web interface as well as to configure the voicemail box and the rule interpreter tool A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 2 4 1 Pearl menu Operation Reference Main Menu You invoke the Pearl menu via the adjoining icon It contains the following options 0 Satomi eae Voicemail View Presence Prompting Personal Settings Team Promptist Help About Status Information View Personal Settings Help About To close the Pearl menu click on once again or click on the Close button The icon shows the following operating states by means of rotation 2 4 1 1 Status Information A new voicemail has arrived in your voicemail box Another OpenScape UC Application user has requested to see your presence status You have not taken a call for example because of temporary absence Using this option you can invoke the following information with a mouseclick on the right menu area A31003 S5070 U102 8 7619 01 2014 Missed Calls Voicemail NOTICE This option is available only if the system your are logged in to is configured as voicemail server Presenc
143. criber sees the phone number of the device to which the call has been routed You can perform this setting by one of the following actions A click on the small triangle opens a selection list of the devices you have added to your preferred device list or used as forwarding destination within a rule profile Select your forwarding destination in there IMPORTANT All devices available in this selection list are also listed in the bottom section of the Lists of persons tab and can be removed from the selection list only via this tab x 2 Click this button to modify the name and the phone number for an already defined forwarding destination in the following dialog Edit rule New rule Redirect to Display name Phone OK Cancel A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 237 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Click this button to add one or more persons from an existing list of persons to the rule as forwarding destination The following dialog opens Person list Recently used Add from list New list of persons O A test Suppressed number 2 Add Cancel Activate the corresponding check box and click the Add button to add the selected person to the rule as forwarding destination 4 Click this button to search the configured directories for a determined person and add him he
144. cription you can sort the journal entries by Date or Name A Missed Calls journal entry contains the following elements from left to right e Acheck box to select entries for editing e Show the status Missed Call of the relevant call e Date and Time when the missed call occurred e Name of the caller NOTICE The name can only be displayed if it is contained in the contact list or global address book e Number of the caller e Display contact information about the selected journal entry When you click on this icon the Lookup Person dialog with the subscriber s contact data if available opens e lt or amp Enables initiating an immediate return call to the displayed phone number or to another phone number of the subscriber You can access the additional phone numbers of a user by clicking on the icon flagged with an additional small triangle The journal row is then enlarged and shows all phone numbers under which this subscriber can be reached A31003 S5070 U102 8 7619 01 2014 30 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Main Menu Voicemail If a new voicemail has arrived in your voicemail box the Voicemail option is preceded with the amp icon With a click on amp Voicemail in the right menu area you can display the list of received voicemails NOTICE f the Voicemail Box dialog issues the message Connection to Voicemail server is not configured please
145. cted internet page is displayed as your own tab you must specify the complete URL inclusive http orhttps You can edit 4 and delete x all private bookmarks You can neither change the default tabs nor remove them from the list NOTICE This view does not allow individual settings of the user interface via the main menu gt menu gt Homepage because the Homepage option is hidden 2 4 Main Menu You can display the main menu with its extended or compact view in the browser window Extended view You see the extended view of the main menu if you have selected the large view for the user interface of the OpenScape Web Client OpenScape Compact view The compact view of the main menu is available if you have selected the small or compact view for the user interface of the OpenScape Web Client The main menu features the following elements from left to right Pearl menu This is an application menu icon for accessing the basic OpenScape Web Client features Input field Input field for phone numbers or names combined with the combo box for displaying the phone numbers you have dialed last With a click in this input field and after entering a phone number or name you can initiate a call or look for contact information After you have entered a number click on 7 to initiate the call A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 25 Operation Refe
146. ctivate an active rule profile to accept calls on your workstation as usual Step by Step 1 Click on the combo box xin the main menu A selection menu opens 2 Select Deactivate rule profile The selected profile is inactive 6 3 2 New edit Tab You can use this tab to manage and configure rules You may for example create and configure a new rule delete an existing rule or change your settings NOTICE Note that a rule can only be executed if it is assigned to a rule profile A31003 S5070 U102 8 7619 01 2014 226 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Invoking the dialog Click on menu in the main menu and select the Rules option The configuration dialog Rules with the New edit tab opens This tab looks as follows by default Activate pro p Date lists Info profile i New edit Lists of persons Rule E No rules available zi New Duplicate High Normal Low i Undo Close The New edit tab is divided into two sections e Rule This section lists all the rules you have configured for call forwardings e Rule settings The settings of a rule selected in the Rule section are displayed here Controls in the Rule section This section may look like this Rule 44 New rule Aj x 4 family Al x This section offers access to the following functions e AU
147. ctory Search window opens which lists the search hits Select the desired contact and click on or If you can reach the contact under several numbers select one of them The connection is being established NOTICE lf the specified name was found in your own contact list you see a button that appears directly above the New Call input field A click on this button initiates the call In this function window you find the following information e If possible the name of the calling or called subscriber e The phone number of the calling if known or called subscriber Depending on the connection type different controls are available for controlling a connection These controls are described in detail in the ensuing sections 2 5 3 1 Inbound Call If an incoming call is indicated in the Call Control function window the following features are available e 4 Change device forward incoming call This feature lets you forward the active call either to another device and you resume the call from there or to another subscriber The following dialog opens Handover to a Transfer to rene Y In this dialog the following options are available Handover to A click on this option opens a list of your configured devices from which you can select an entry as forwarding destination gt Forward to This option lets you forward the call to another subscriber You enter the phone number of the desired contact
148. d phone number Click on OK The input dialog closes The Redirect to function is active m Click on OK The Action you have defined appears in the rule settings Click on Assigned profiles A selection dialog opens that allows you to set the desired rule profile already defined Select the profile On Business Trip and click on OK The selection dialog closes The profile On Business Trip is displayed under Assigned profiles The rule Redirect preferred customers has been completely configured for its use in the profile On Business Trip 12 Create another new rule named Redirect all In the upper section of the New edit tab click on the New button In the Rule section a new rule named New rule is displayed b Click the New rule label c a The rule name is represented as input field Enter the name Redirect all for the new rule and push the return key on your keyboard The rule Redirect all appears in the Rule list 13 Perform the following settings for the rule Redirect all Set the priority of the rule Redirect all by activating the corresponding radio button for example Lowl b Under If call from keep the default setting All c In the lower section click on Action A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following window open
149. ding 101 Changing a device 177 Changing the password 40 Color layout 113 Communicating with contacts 142 Compact view 23 Conference 40 Conference bridge number 86 Conference list 76 Conference settings Conference PIN 86 editing 189 open conference 87 PIN 86 record name 87 toll free number 87 web conference provider 87 Conference types Ad hoc conference 77 A31003 S5070 U102 8 7619 01 2014 Meet Me conference 77 MeetNow conferences 80 Merge Calls 77 web conference 79 Conferences 76 configuring a view 154 Contact 165 calling 175 Contact list 57 Contacts adding 68 editing 70 Input mask 68 input mask 70 Controlling conferences 52 hotkeys 55 Conventions 14 Copy amp paste 176 Creating a bookmark 164 Creating a list of persons 247 D Date list creating 252 New date list 252 Defining a new device 158 Device display 38 Device list 120 Dialing aid 176 Dialing by copy 4 paste 176 Directory search 90 Displaying conference data 189 E Editing contact data 168 E mail 181 Expanding a call to a web conference 48 Extending a call to an Ad hoc web conference 191 Extending calls to a conference 77 F File exchange formats 136 Formats in the manual 14 G Greetings 282 OpenScape UC Application V7 OpenScape Web Client User Guide 289 Index H Handover via DTMF keys 192 Hanging up 179 Homepage 154 Hotkeys of a video conference 56 of a voice conference 55 Instant messaging 71 emoticons 73 output
150. ding on the caller the call time and your presence status The combo box for the profile and rule settings displays whether gt or not a profile is active The active rule profile is additionally indicated by an arrow When you click on the display the following menu opens Standard profile lt gt New profile Deactivate rule profile Add Edit Profile This menu allows the following actions Deactivating the rule profile used activating a rule profile already defined and via the Add Edit Profile option creating new profiles with the associated routing rules or editing the routing rules of existing rule profiles A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 39 Operation Reference Main Menu 2 4 5 menu 40 menu gives you access to the general settings for the user interface menu OpenScape General lt gt Rules A Conference Homepage gs Change Password Log off The following settings can be made General Select General to perform the basic settings for the web interface In this menu you can use dialogs for defining general parameters and administering addresses Rules Select Rules to configure a profile and routing rules for rerouting incoming calls to the devices you have specified amp Conference Select Conference to open the entry mask for scheduling a conference Voicema
151. directly in the input field Alterna tively you can search all available directories for the desired contact using the search feature A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 47 Operation Reference Workspace 2 5 3 2 Incoming Team Call 2 5 3 3 Active Call 48 Accept call The connection is being established NOTICE This icon is only displayed if you have configured the device your ONS number is assigned to as preferred device when the call comes in If another device has been chosen from the device list as preferred device the icon for accepting a call is not available in the Call Control You can accept the call only via the currently configured preferred device Reject incoming call The call is rejected and the connection setup aborted Calls destined for other members of your team are signalled to you too in the Call Control The phone number of the team member that is being called is shown inside the Call Control window You can pick up such a call with a click on z You can use the following features to control an active call amp Request web conference This feature lets you expand an active call to an Ad hoc web conference If the conversational partner is a contact from your contact list for whom you have specified an e mail address the conference invitation is directly sent to this e mail address The invitation contains a user specific intern
152. does not contain all necessary information In this case the last characters of the subject line are the first to be left out PIN When you create the conference with a click on the Apply button a PIN is automatically generated and displayed in this field Using the PIN the conference participants authorize themselves to join the conference Via the Regenerate button you can create a new PIN Bridge number This field displays the bridge number which the system automatically sets when you click on the Apply button Under this phone number the conference participant needs to log on to the conference A bridge number supports several callers under a single phone number A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Edit the related information x Related information A31003 S5070 U102 8 7619 01 2014 Operation Reference Workspace Toll free The Toll free field displays an alternative bridge number for logging on to the conference free of charge This feature needs to be configured so that the system can automatically display this number after you have clicked on the Apply button Other number The Other number field displays an alternative number for logging on to the conference This feature needs to be configured so that the system can automatically display this number after you have clicked on the Apply button Related information In this field you can enter information a
153. dow The following features are available to you in the toolbar of the compact as well as extended view of the Contacts window A31003 S5070 U102 8 7619 01 2014 NOTICE Some features will not become active until you select a contact entry in the contact list OpenScape UC Application V7 OpenScape Web Client User Guide 61 Operation Reference Workspace e Create new contact entry Click on to create a new contact entry The contact entry mask opens Add entry to contact list e Xx Delete contact entry To delete a contact entry select it Then click on amp If you want to delete several user entries simultaneously select the corresponding entries and click on x You can make your selection by pushing the Ctrl key and simul taneously clicking the contact entry or by clicking the radio button that precedes each contact entry A31003 S5070 U102 8 7619 01 2014 62 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace e l Change contact entry To edit a user entry select the corresponding entry and click on The contact input mask with the already available data opens Change entry in the contact list Surname Test Firstname Klaus Display Name Address group e Company Surprise Department Location BuildingR oom Business Phone 492328438578345 Home Phone Mobile Phone Video Phone Fax klaus test surprise com Business e mail Home e m
154. e Prompting List OpenScape UC Application V7 OpenScape Web Client User Guide 27 Operation Reference Main Menu e Team Promptlist NOTICE When the list of Missed Calls features a new entry or when you receive a new voicemail presence or and team prompt the icon appears in front of the Status Information eniry Missed Calls If you could not take a call the Missed Calls option is prefixed with the amp icon With a click on amp Missed Calls in the right menu area you can display a list of your missed calls E OpenScape WebClient Journal Windows Internet Explorer o gt si Y dd Per caller Date Duration Name Number 08 10 03 04PM 0 01 49 2404 673407101 101 gt 08 10 03 04PM 0 02 BG_Styx_01 108 P 28 NOTICE f the Missed Calls function window is currently not open in the workspace the information is displayed in a separate dialog If the function window is currently displayed in the workspace a briefly pulsating Missed Calls function window shows where to find the desired information The Missed Calls function window or dialog provides the journal for your missed calls The toolbar of this function window lets you reach the following features e Integrate subscriber in the address book If you want to transfer the contact data of a call to your contact list select the corresponding call from the list of missed calls Then click on The contact input mask opens with the contact informatio
155. e Web Client User Guide CQ00272177 CQ00276242 11 12 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide About this Manual Target Group of this Manual 1 About this Manual The OpenScape Web Client is a browser based CTI client with a connection to a HiPath 4000 or to an OpenScape Voice It uses the internet connection to the OpenScape UC Application server You only need a web browser to invoke the OpenScape Web Client The OpenScape Web Client can thus be immediately used at any computer in the intranet The user data is centrally backed up on the server Even if the user computer is switched off all journal information relevant to the user is maintained on the server and immediately available at the new login 1 1 Target Group of this Manual This manual addresses e all users who deploy OpenScape Web Client in particular also newcomers who require information about the program interface and operating OpenScape Web Client e advanced users who want to customize OpenScape Web Client The instructions contain important information about using OpenScape Web Client safely and correctly Please follow them precisely to avoid operating OpenScape Web Client incorrectly and to make best use of this application 1 2 Contents of this Manual This manual describes how to operate and configure OpenScape Web Client The information is structured as follows Chapter 1 About thi
156. e Web Client User Guide 185 Step by Step Collaborating with Contacts The Directory Search dialog closes The new team member has been integrated in the list of team members and is displayed in the Team View function window NOTICE The privileges Monitoring of the own Device and Journal Accessibility are not automatically granted with integration in the team The team member decides for himself herself which privileges to grant to the other team partners 5 6 3 How to Start a Ad hoc Conference NOTICE Ad hoc conferences support audio connections only How to start an Ad hoc conference with selected participants Step by Step 1 Select the contacts to hold a conference with in the Contacts window 2 Then click on A A settings dialog opens OpenScape WebClient Settings xs Ad hoc Conference Name Conference of J Johnson A ei J Johnson Business 49 89 7007 31197 Stelter Anja Business 4989700731023 4 x Test Klaus Business 492328438578345 f X Thomsson Thomas Business 49 2404901 153 f X zi Add participant v 4 a E Mail to all participants 4f Start Cancel 3 Assign a Name to the conference and change the defined participant entries if desired 4 4 Click on the Start button The Call Control function window opens All participants are connected after they have lifted the receiver The spontaneously started conference is also listed in the Conferences window a
157. e When feature is active for a contact with status Busy The Tell Me When feature is active for a contact with status Do not dis Click the Cancel button to close the Tell Me When dialog without saving the settings made A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Communicating with Contacts Tell Me When 4 3 1 1 Features of the Tell Me When Notification Window The notification window informs you about changes to the voice or presence availability of the selected contact Ly Tell Me When Notification Status of Example User changed to Available i fue In the Tell Me When Notification window you can trigger the following actions in addition e 4 Lookup Person A click on this icon opens the Lookup Person window which contains infor mation related to the selected contact e Start a chat with the displayed contact A click on this icon opens the Instant Messaging window You can enter an instant message and sent it to the contact e B4 Send an e mail to the displayed contact A click on this icon opens the e mail form of your default e mail application for sending an e mail to this contact e Call displayed contact Click on this icon to initiate a call to the displayed contact Click the Close button to close the Tell Me When notification window A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 147 Commu
158. e configuration pages for the voicemail system The following configuration pages are available User data Voice mail system Groups Time profiles Recordings Forward access On the Data of user page you can see information about your user account You open this settings page via menu gt Voicemail gt User data Data of user HOELPER SYSTEM Bookmark this page Language selection for voice mail system English US v Please enter international numbers with a leading character Normalized number Name User Group Deputy Voice mail Business fax G3 SMS Number E mail Company Department Address 1 Address 2 Zip Code Location State Country Private number Private Fax Mobile Phone Save Benutzergruppe a 1431197 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings User Data You can select the language for the user interface and for the default greetings of your voicemail box in the Language selection for voice mail system combo box You can modify some of the settings depending on the system configuration Deputy Entry or selection of the mailbox deputy If you are absent for a longer period vacation business trip illness etc you can redirect your mailbox to another user deputy feature NOTICE Messages that have been delivered to your deputy do not appear in you mailbox Your address data You c
159. e contacts edit and remove existing contact data as well as send e mails and instant messages from the contact list Furthermore it is expanded by the Go to quick search feature for contact entries Forward Call The Forwarding Call function window enables diverting incoming calls from the office phone to other configured devices Directory Search extended The program supports integrating several directories In the Directory Search function window you can search these directories for specific contacts who you may contact then directly by e mail or phone You can then also integrate these contacts in your private contact list Directory Search In this function window you can look for a contact s second name and subsequently call this person or send him her an e mail or instant message Show Bookmarks The Bookmarks function window lists all bookmarks you have created via the Add new bookmark option Feature View compact This option lets you add a function window with variable caption bar or features to the workspace The caption bar appears as combo box It allows quickly displaying the other available windows in the workspace The caption bar of the respective function window or dialog contains icons to influence the window s representation A31003 S5070 U102 8 7619 01 2014 Minimize window to caption bar Re expand window 4 Display frame or function window in separate window Maxi
160. e in this calendar to define the start date for the date list or rule It is marked by a dark blue rectangle and appears next to the from label OpenScape UC Application V7 OpenScape Web Client User Guide 251 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter to This check box is disabled by default and the calendar data in this section is hidden Activate this check box to show this calendar Select the desired date in this calendar to define the end date for the date list or rule It is marked by a dark blue rectangle in the calendar and appears next to the to label Move one month back Move one month forward Return to the current month Move one year back Move one year forward e i Click this button to edit the configured date e i Click this button to edit the defined time range e 2 Click this button to modify an existing date entry e x Click this button to remove a date entry from the date list e New Click this button to create a new date entry e Undo Click this button to undo the changes made to a date entry NOTICE The Undo button is inactive until you define a date entry for the selected date list 6 3 4 1 How to Create a Date List This section explains how you create a new date list By using date lists date information is divided in groups and linked to a rule If you wish to link a date to a rule the date
161. e new named device lists or add single entries to a named device list remove them from a named device list The device priority list is processed from top to bottom and switches the ring tone automatically to the next device after the configured ring time has expired The Named device lists tab is divided into two sections e Named device lists all configured named device lists are listed here e Devices of list here you find a list of phone numbers assigned to a named device list selected in the Named device list section Controls in the Named device list section The following controls are available in the Named device list section A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 123 General Main Menu Settings Common 124 AU Rename named device list Click on this icon to modify the name of a named device list NOTICE You can also click the name of the named device list directly to rename it Delete named device list Click on this icon to remove a named device list from the list The named device list is removed from the list after a confirmation prompt New Create a new named device list Click on this button to create a new named device list Duplicate the current named device list With a click on the Duplicate button you can create a new named device list by duplicating an already existing one Controls in the Devices of list section The following control
162. e to see your presence status provide access These users are not allowed to see your presence status T Tamarova a Close These users are not allowed to see your presence status Users who must not know your presence status are listed under These users are not allowed to see your presence status All Activating this check box selects all users in the list You can then move them to the list of users who may see your presence status or remove them from the current list Add Via this option you can find an OpenScape UC Application user in pre configured directories to withdraw the privilege to see your presence status from him her After you have specified a name or phone number in the lt Name or Number gt input field and clicked on the search for the A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Presence desired user starts in all directories The search hits are then listed in the Directory Search window With a click on the OK button and after accepting the confirmation prompt the selected user is integrated in the list of users who must not see your presence status Accept With this button you can grant one or several user s the right to see your presence status To do so activate the check box next to the relevant user s name and click on Accept The users are moved to the list of users who may see your presence status Delete Th
163. eam members to access his her journal entries A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 33 Operation Reference Main Menu You can accept the request with a click on the Accept button NOTICE You must place the tick to the left of the prompting user s name for accepting the prompt You can reject the request with a click on the Block button 2 4 1 2 View NOTICE You must place the tick to the left of the prompting user s name for rejecting the prompt The View function enables fast access to the following function windows 34 Call Control With a click on this menu entry in the right area of the Pearl menu you open the Call Control function window This window displays incoming as well as outgoing calls It opens automatically as soon as you initiate a call or are being called by another subscriber 3 Contacts advanced With a click on this menu entry in the right area of the Pearl menu you open the Contacts function window This window lists your contacts From here you can reach your contacts by phone e mail or instant messaging You can also add new contacts to your address book and edit existing contact infor mation Furthermore it is possible to start Ad hoc conferences with selected contacts and to create edit and start Meet Me conferences Instant Messaging With a click on this menu entry in the right area of the Pearl menu you open the Instant Messaging
164. ed as the next rule in the rule list As a result the call is redirected to your secretary Profile rule profile The profile serves as rule container It may contain one or several rules that can be prioritized against each other Only profiles may be activated not individual rules Consequently a rule can only be executed if it was assigned to a profile A31003 S5070 U102 8 7619 01 2014 194 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules The Terminology of the Rule Interpreter List of persons PR l c Person List Preferred Customers h yy Ps 4 Customers 47 ERE f Unwanted ll Person List Callers meson Ligi Unwanted eee Family i Callers y There are many persons you might call Assigning each single person to one or several rules can be tedious Therefore it is useful to group these persons for example Family Preferred Customers Unwanted Callers The rule interpreter provides lists of persons for this purpose It is thus possible to integrate all members of your family in the Family list of persons Several lists are possible Another advantage is that you can add further persons to each list and
165. email gt Groups 2 Click the radio button that precedes the desired group to select the group 3 Click the Delete group button A security check appears 4 Confirm the security check The selected group has been deleted 7 5 Time Profiles With help of a time profile you can define when and with which greetings your mailbox should react to incoming calls 276 NOTICE The greetings that can be integrated in the time profile of this dialog must first be created via the Recordings feature A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings Time Profiles Two time profiles are available The time profile for the simplified greeting configuration default set at the program start The simplified greeting configuration allows using only one greeting per greeting type and working day The time profile for the advanced greeting configuration It enables config uring the greetings of the single greeting types for each working day separately 7 5 1 Time Profile for the simplified Greeting Configuration User data Voice mail system Forward Access Groups Time profiles Recordings A31003 S5070 U102 8 7619 01 2014 In the simplified greeting configuration you can globally specify the greetings to be used only once These settings then apply for all weekdays for which you have released the greetings Time profiles Message recording not allowed Greetin
166. enScape Web Client User Guide 133 General Main Menu Settings Addresses Directory Search window With a click on the OK button and after accepting the confirmation prompt the selected user is integrated in the list of users who may see your presence status Block With this button you can withdraw the right to see your presence status from one or several user s To do so activate the check box next to the relevant user s name and click on Block The selected user is moved to the list of users who are not allowed to see your presence status Delete This button lets you remove one or several user s from the list To do so activate the check box next to the relevant user s name and click on Block Thereafter no information is available as to whether or not the contact may see your presence status 3 3 Addresses The Addresses tab serves for administering your address data You reach this dialog via main menu gt menu gt General gt Addresses tab The Addresses tab contains further tabs which provide setting options for the following areas e Import On this tab you perform the address import settings e Export On this tab you perform the address export settings e Address groups On this tab you specify the groups for your contact administration A31003 S5070 U102 8 7619 01 2014 134 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Addresses 3 3 1 Import On the Import tab you
167. eo Phone Here you can enter the number of a video compatible device with a maximum of 32 characters e Fax Here you can enter a fax number with a maximum of 32 characters e Business e mail Here you can enter an e mail address with a maximum of 64 characters e Home e mail Here you can enter an e mail address with a maximum of 64 characters e URL Here you can enter a URL address with a maximum of 64 characters e IM address Here you can enter an instant messaging address with a maximum of 64 characters e Comment Here you can enter a comment with a maximum of 255 characters e Ask lt contact name gt for the permission to receive presence infor mation When you integrate another OpenScape UC Application user in your contact list with help of the directory search you send a presence prompt to this user automatically even if this option has not been selected The relevant user can then deploy this prompt to decide whether or not to allow you monitoring his her presence status If in contrast a contact is added manually thus without directory search use this option is grayed out and unavailable With a click on OK you can save the performed settings and close the input mask With a click on the Cancel button you can close the input mask without entering any contact data or saving the performed changes A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 69 Operation Reference
168. er days If you do not select this option you need to execute steps 5 to 8 for each weekday 10 Via the Use default system settings check box you can copy the system default settings NOTICE f you select this option all other selection and settings options on this page become inactive 11 Click the Save button A confirmation message informs you that your settings have been backed up Creating a time profile for the advanced greeting configuration is now complete The Recordings configuration page displays the recordings available to the user These recordings are assigned to the different call types via time profiles A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide User data Voice mail system Forward Access Groups Time profiles Recordings Voicemail Settings Recordings You can back up nine personal greetings and one name greeting NOTICE The recording type Personal group is only visible if you have created a personal group on the Groups settings page You open this settings page via menu gt Voicemail gt Recordings Recordings List of recordings Edit Delete Additional Display name Type of recording Name Different user types are provided with different recording types e Standard user A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 283 Welcome greeting Recordings of
169. er settings Step by Step 1 Open the groups settings page via menu gt Voicemail gt Groups 2 Click on the Display name of the group you wish to edit NOTICE lf you select a group for which have no privilege only the current settings are displayed however you may not carry out modifications The Save buttons and the group of the available users and groups are hidden A31003 S5070 U102 8 7619 01 2014 272 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings Groups The following page opens where you can execute the desired editing steps User data Private group Voice mail system Forward Access PEE Display name Privat ave name Recordings Sort users Sort by UserID Sort Members Available users lt no users in this group gt 2 SYSTEM 2 SYSTEM a 498970031680 498970031680 El 4989700731004 4989700731004 4989700731006 4989700731006 4989700731006 4989700731008 4989700731011 4989700731011 4989700731012 4989700731012 4989700731014 4989700731014 Next Next Search user Available groups Alternate addresses selecthere 7 4 2 1 How to Admit Users to a Private Group Prerequisites e You are configured on the voicemail system as user e You have already created the desired private group How to integrate contacts as members in a previously defined private group A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape
170. erator invited participant the Call Control window of an active conference offers different controls Depending on the OpenScape UC Application system environment the Call Control of an active conference opens automatically after the conference start or can be opened manually via a URL in the conference notification e mail NOTICE External users invited for a Meet Me conference cannot open the Call Control window The Call Control window of an active conference displays the following controls conference and status information e Conference name e Conference PIN e Features for participants with moderator creator privileges e List of participants connected to the conference In case of a moderated Meet Me conference with many participants the number of conference participants displayed in the Call Control is restricted for clarity If the number of participants exceeds a value specified by the system administrator in the CMP default 15 each participant only sees his her own entry and a specific number of moderators The number of visible moderators is also defined by the system administrator default 15 In case of an open Meet Me conference with many participants the list of participants who are connected to the conference contains only one entry each participant only sees himself herself e List of participants who have not joined the conference yet e Name of the currently active speaker is highlighted NOTICE Depending on y
171. erence start time and the defaulted conference PIN How to perform a MeetNow conference Step by Step 1 Dial into the conference via the service access number for MeetNow confer ences at the agreed time 2 Enter the agreed conference PIN via phone keypad or computer keyboard 3 Conclude the PIN entry with the key You are directly connected to the MeetNow conference 5 6 9 How to Display Conference Data How to display the conference data of a conference itemized in the conference list Step by Step 1 Select the desired conference in the Conferences window 2 Theclick on to the left of the conference name The conference data is displayed under the selected list entry 5 6 10 How to Edit Conference Settings How to change an already defined conference for example to add a participant A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 189 Step by Step Collaborating with Contacts Step by Step 1 2 3 4 Select the relevant conference in the conference list in the Conferences window Click on 4 The settings dialog opens with the data of the already defined conference Modify the data as desired Click on OK Your modifications are saved The settings dialog closes 5 6 11 How to Start an Ad hoc Web Conference Proceed as follows to start a web conference with other contacts spontaneously Step by Step 1 2 3 4 5 6 7
172. erences a a x a 2 8 A Seach 2 Start Time Title Creator bh Conference Koerfer Hans A Entries 1 10 Ki d b H Y Voicemail Box A Contacts ABCDEFGHIIKLMNGPORSTUVWKY B a x l si A A 2 bb Search Display all z Name Department Company Number A Exemple Utilisateur 1 49389790731152 E Ni Exemple Utilisateur 2 901169 x E Exemple Utilisateur 3 4989700732425 em Exemple Utilisateur 4 169 e Exemple Utilisateur 5 44941711108126 ha e Exemple Utilisateur 6 49 24087901153 a F Entries 1 6 37 H 4 b H Hdb H Main menu menu OpenScape You find the program s main menu at the top margin of the main window It enables quick program operation Pearl menu This is an application menu icon for accessing the basic OpenScape UC Application features Voicemail ae View Presence Prompting gt ty Fr Personal Settings TeamPromptlist Help i About A31003 S5070 U102 8 7619 01 2014 152 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Overview of the User Interface Workspace The workspace provides access to the features of the different function windows You can customize it by deciding which of the following function windows to display in the workspace You can configure up to five different workspace views in the main menu under menu gt Homepage for this purpose You can select the following function windows A31003 S5070 U102 8 7619 01 2014 Call Con
173. erences window for scheduling conferences A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace e amp Create new conference Click on amp to create a new conference The Conferences dialog opens You can use the entry mask on the Create conference tab to prepare the conference e Edit selected conference This option enables you to edit selected conferences you created yourself via your OpenScape UC Application conference or contact list as well as with the OpenScape Extensions for Microsoft Outlook application The Conferences input mask with the data of the selected conference opens for editing You can perform the following conference settings Adding or removing conference participants NOTICE In case of conferences created via the OpenScape Extensions for Microsoft Outlook application you cannot perform any participant list alterations Participant role Moderator or participant in case of moderated confer ences only Type of connection setup participant dials in himself herself or gt participant is called Options moderated open conference name recording video web conference if configurable You can use this option to display settings of conferences you have been invited for In this case you cannot perform any changes Every conference participant can remove himself herself from the participant list of a conference
174. et address for downloading the OpenScape Web Collaboration client module After you have executed the downloaded file the online session opens If the other participant is not available as contact in your contact list a dialog opens in which you can enter the e mail address to which the conference invitation shall be sent In this dialog you can also determine whether the participant shall be automatically entered as contact in the contact list This dialog is displayed even if no e mail address has been specified for the contact from the contact list NOTICE The icon for requesting a web conference is also displayed with active calls that for logical reasons are not extended to a web conference such as connections to a mailbox for example OpenScape Voice Portal or to an automatic telephone exchange for example OpenScape Auto Attendant Consequently this icon has no function in such cases A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace Change device hand over active call This feature lets you forward the active call either to another device and you resume the call from there or to another subscriber The following dialog opens J J Handover to Pn Transfer to E raro Y In this dialog the following options are available Handover to A click on this option opens a list of your configured devices from which you can select an en
175. eter Routing Calls with Rules Applying the Rule Interpreter Examples 7 Perform the following settings for the rule Put through a Set the priority of the rule Put through To do so activate the corre sponding radio button for example Normal b In the lower section click on If call from The following dialog opens Edit rule Forward customers Incoming call from BE 4 No numbers defined for incoming calls c Click on amp A selection dialog opens that features the existing lists of persons d Select the Family and Preferred customers lists of persons e Click on the Add button The selected lists of persons have been added to the rule The selection dialog closes f Click on OK Your rule settings in the If call from section have been applied g In the lower section click on If my status is A selection dialog opens that allows you to set the desired presence status h Activate the In meeting check box and click OK The selection dialog closes i Keep the default setting Put straight through under Action j Click on Assigned profiles A selection dialog opens that allows you to set the desired rule profile already defined k Select the profile In meeting and click on OK The selection dialog closes The profile In meeting is displayed under Assigned profiles The rule Put through has been completely configured for its use in the In meeting profile 8 Create a
176. eting for the new profile and push the return key The new profile is displayed with the name In meeting in the Profiles list NOTICE The In meeting profile has been created However it does not contain any rules yet 3 Create the Family list of persons a Switch to the Lists of persons tab The following window example is displayed Activate profile New edit Lists of persons Date lists Info Person list fam Recently used E aa New list of persons All x New Duplicate Persons from list New list of persons E P No persons entered in the list New Undo Close b Click the New button under the List of persons section The New list of persons entry appears in the List of persons list c Click the New list of persons label The list of persons name is represented as input field d Enterthe name Family for the list of persons and push the return key on your keyboard A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 205 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 206 The Family list of persons is displayed in the List of persons section The list does not contain any entries yet 4 Add a person to the Family list of persons Execute the following steps for all persons you wish to add to the list a Click the New button in the bottom section The following input dialog opens Edit pe
177. eting this is the call type In case of a personal group this is the group name Based on this call type respectively name a recording may be selected for example in a time profile 5 Determine the recording you wish to deploy under Select a method and by activating the corresponding radio button e Record via telephone now Option for recording the desired greeting on your telephone e Upload recording Option for using a file that exists already in your file system 6 Click on the Create button Depending on the selected method continue as described in the following A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 285 Voicemail Settings Recordings 7 6 1 1 How to Record Greetings by Telephone If you have selected the Record via telephone now option under Select a method proceed as follows to record a greeting on your telephone Step by Step 1 Enter the number of the telephone you wish to use for recording the greeting in the following dialog 172 25 5 60 needs some information es o On which phone number do you want to be called Cancel 31197 2 Then click on the OK button Your phone rings As soon as you have picked up the receiver the following page is displayed Edit recording Name of private group Privat _ Refresh Y Refresh automatically Playback is paused Length of recording 10 0 Seconds Current position in recording 10 0 Se
178. ference the conference data participants dial in data and time is sent to the conference participants and entered in their Microsoft Outlook calendar In addition the conference is integrated as entry in the conference list of the Conferences function window If configured by the administrator a conference invitation with the dial in data is sent to all participants by e mail NOTICE External conference participants are informed about the dial in data PIN Tollfree Bridge Number and URL for the web conferencing application as well as the conference start time by e mail If the external conference participants do not have an e mail address they must be informed separately for example by telephone MeetNow This term describes video compatible conferences that you can quickly configure via a special service access number with OpenScape UC Application participants only The conference room is exclusively defined by entering an arbitrary PIN In other words all conference participants that dial the service access number and enter the same PIN are in the same conference room This however may lead to unwanted persons dialing into the conference if the participants agree on a too simple PIN for example 123 To avoid this you can use for example the extension of a conference partic Ipant as PIN 2 5 6 2 Controls in the Conferences Function Window 80 Controls on the toolbar The following features are available in the Conf
179. ference of J Johnson 2 ress Business 49 89 7007 31197 Z aj Stelter Anja Business 4989700731023 f Xx Add participant P E E Mail to all participants W Start Cancel NOTICE Ad hoc conferences support audio connections only e amp Start an instant messaging conference If you want to initiate a chat conference select the desired participants from your contact list and click on amp The Instant Messaging dialog opens The selected contacts are invited for the chat conference e More functions After a click on this icon you can choose the following features from a list Set Tell Me When Select this option to activate the Tell Me When function for the selected contact Edit Tell Me When This option is only available to you after you have selected a contact with active Tell Me When function You can use this option to change the Tell Me When settings for the selected contact Delete Tell Me When Select this option to deactivate the active Jell MMe When function for the selected contact NOTICE This option is only available in the selection list if you have activated the Tell Me When function for at least one of your OpenScape UC Application contacts Show all Tell Me When You can use this option to display an overview of all active Tell Me When functions A31003 S5070 U102 8 7619 01 2014 66 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace
180. fice phone Outgoing Calls Change Setting The device currently used is indicated by an arrow e The Change Setting menu option lets you directly perform the settings for the rule profile the one number service display of your phone number on the calling or called subscriber s side independently from the device used as well as configure a call forwarding and add further devices to the device list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Main Menu e Aclick on the Outgoing Calls menu option opens the following dialog for you to quickly set your preferred device for the one number service to make outgoing calls E Preferred device for outgoing calls f FA Office phone C B test 498970073150 C B AST 4498972212345 Edit Clase Set the radio button of the device you want to use for outgoing calls A click on the Close button saves your setting and the dialog closes You can use the Edit button to edit the settings of your existing devices or to add a new preferred device The General Settings dialog with selected Devices tab opens NOTICE lf you have configured different devices for in and outbound calls this is indicated by a red icon on the m combo box 2 4 4 Rule Profile Display This combo box lets you define routing rules for your inbound calls With the help of these rules calls are routed to a specific device depen
181. formation of an already configured contact 1 Click on a contact s name to select him her in the Contacts function window 2 Click on l The following example dialog opens with already available contact data Surname Firstname Display Name Address group Company Department Location Building Room Business Phone Home Phone Mobile Phone Video Phone Fax Business e mail Home e mail URL IM address Change entry in the contact fist Test Klaus Surprise 492328438578345 klaus test surprise com klaus test imsrv intra surprise net userid286 Mim Edit mote OK Cancel 3 Perform the desired changes in that dialog 4 Click on OK Your modifications have become valid and the dialog closes 5 4 4 How to Import Microsoft Outlook Contacts 168 Step by Step How to import address data from your Microsoft Outlook contact list in your OpenScape UC Application contact list 1 Select in the Microsoft Outlook menu bar File gt Import Expor t The Microsoft Outlook wizard for importing or exporting files starts 2 Choose in the selection field the Export to a file option 3 Then click on the Next button A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Contact Management 4 inthe Create a file of type field of the next dialog select the Comma Separated Values Windows option 5 Confirm your selection wit
182. forwarding definition e Edit messages via telephone Set filter for messages You can set a message playback filter on the telephone so that only specific messages are played upon their retrieval Messages contained in the server inbox folder are accessed by default NOTICE These filters are not applied to receipt notifications Receipt notifications are still issued since they have been explicitly demanded Fax or voicemails delivery reports are stored in your voicemail box as e mail by default These reports will always be announced irrespective of e mail announcement settings This behavior can be changed in the voicemail system so that the settings made there for e mails also apply for delivery reports If you are unsure about this matter please consult your system administrator e Automatic speech recognition On this page you can set the voice recognition sensitivity of the EVO voicemail system As a rule the default values are sufficient Using cell phones the sensitivity may have to be upgraded since cell phone connections are sometimes not free from volume fluctuations NOTICE Further information about the EVO voicemail system is provided in the product s user manual 7 2 1 How to Change the PIN How to change the PIN for accessing your own OpenScape UC Application voicemail box A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 263 Voicemail Settings Voice Mail System Ste
183. g calls option Click on the corresponding combo box and select one of the devices already configured Depending on the setting your incoming calls are then always only in case of a busy line or after you have not answered the phone for a specific time routed to the selected device The caller then sees the address of the forwarding target 3 Click the Close button Your settings are saved The settings dialog closes The call forwarding has been configured and is active 5 3 How to Disable a Call Forwarding How to disable an active call forwarding A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 161 Step by Step Settings related Actions Step by Step 1 Click in the main menu on menu gt General gt Common tab gt Forwarding tab The following settings dialog opens General settings Common Presence Addresses Team Appearance Journal Devices Named device lists Desktopintegration Activate rule profile O Not activated Preferred device Office phone O incoming calls Office phone O outgoing calls office phone f O unconditional to Not activated z O on busy to Not activated E O after time to Not activated Close 2 Depending on the active forwarding option select the Not activated option in the corresponding combo box for Preferred device or Forward incoming calls 3 Click the Close button Your settings are saved The se
184. g cannot be interrupted Alternate greeting none Ovemdes all greetings below Internal none External none Busy none After hours none Mon Tue Wed Thu Fri Sat Sun Business days Business hours Y Use default system settings You can configure the following settings for the simplified greeting configuration Message recording not allowed If this option is activated only a greeting text is played to the caller He she cannot leave a message in your mailbox Greeting cannot be interrupted If this option is activated it is not possible to interrupt a greeting by clicking a telephone key You cannot use the telephone keys until the system has played the entire greeting The only exception is the configured confirmation key for instance or that can be used at all times If the configured confirmation key was ignored it would not be possible to connect to your own voice mailbox OpenScape UC Application V7 OpenScape Web Client User Guide 277 Voicemail Settings Time Profiles 278 Greetings You can choose from the following options for every call type for an alternate greeting for after hours greetings and for each day of the week none If you select none for the greetings a standard system greeting will be used Personal greetings Personal greetings are only marked with a number in the list You can only select the personal greetings you have previously recorded on the config uration page Personal setting
185. g options are available Display all shows all contacts in alphabetic order either ascendingly or descendingly lt Address group names gt and the address groups you have already created Edit A click on this option opens the configuration dialog for the address groups In this dialog you can define new address groups and rename or delete existing ones If you restrict the display of your private contact list to one address group the shortlist for the lt Name or Number input field in the main menu displays only contacts found in the selected address group e Radio button Select Deselect all entries On the left hand margin of the area under the toolbar of the Contacts function window you find the Select Deselect all entries radio button It lets you select all contact entries in your contact list for synchronizing them with the global company contact directory for example In addition you can use this radio button to select all contacts in a contact group to start for example an Ad hoc or IM conference with them Another mouse click on this option cancels the selection A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 67 Operation Reference Workspace 2 5 4 3 Input Mask of a Contact Adding a Contact In the Contacts window you find the icon that lets you add a new contact to your contact list After you have clicked on this icon the following input mask opens Add en
186. ges are programmed via Javascript in such a way that they automatically occupy the entire browser window when being invoked The user cannot prevent this behavior and it leads to blocking the access to the OpenScape Web Client user interface Test this behavior by enabling the E Preview icon The preview window opens If the internet page occupies the entire window space close the preview window Then select another internet page or the bookmark view If you have selected such an internet page just the same you can use the following URL to return to the window for configuring the workspace of OpenScape Web Client lt OpenScape Web Client URL gt tweb portal req loadOpenScape amp edithomepage true 44 Call Control The Call Control function window lets you look for and call a contact shows information about in and outbound calls and provides telephony features during an active call conference or phone call Team View The Team View function window shows the member list of the respec tively selected team and provides useful features for telephoning in the team This function window remains empty until you are added to a team as member or have created a team Journal all Calls No matter whether you are logged on or off the OpenScape UC Application server logs all in and outbound calls in the Journal function window Furthermore you can initiate connections to logged communication partners from the Journal Missed Calls The Mi
187. ging existing ones This settings dialog for a team administrator may look like this General settings Common Presence Addresses Team J Manage Manage teams Name Documentation f X x Monitoring of the own Device X Journal Accessibility OK Cancel Apply All teams the OpenScape UC Application user has created by himself herself and those he she has been added to as member are listed For team members this dialog contains a restricted number of features as exemplified by the below figure General settings Common Presence Addresses Team Documentation i Monitoring of the own Device Journal Accessibility A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 109 Operation Reference Workspace e Make team member a team administrator This button allows each team administrator to appoint any other team member team administrator This entitles the team member to manage the respective team as he she can Integrate new members in the team Remove team members from the team Assign team members the team administrator privilege or withdraw this privilege from them lf a team administrator has on top of that been assigned the team adminis trator profile he she can also Create new teams Delete existing teams e a Make team administrator a team member Using this icon every team administrator can withdraw Team Administrator privileges from anothe
188. gn on in the administrator documentation OpenScape UC Application V7 Configuration and Administration 2 5 Workspace The workspace comprises all features displayed beneath the main menu and provides access to the features of various function windows which are described in the following sections 2 5 1 How to Configure your Workspace You can customize the OpenScape Web Client workspace for optimum use You configure or change the interface via the Homepage feature in the menu You may predefine five different views e g for different operating scenarios IMPORTANT You can configure the workspace via the Homepage feature in the menu only for the large or small view A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 41 Operation Reference Workspace Click in the main menu on menu gt Homepage to open a window in which you can select the workspace components thus the function windows This window may look like the following one ma OpenScape a Perspective 4 E A Bac Close Editing X Feature View compact Directory Search extended Please select a component i Please select a component NOTICE In basic state e without previous configuration two frames are displayed next to each other tile frames and you can specify function windows for both of them At the top margin you find the main menu which provides specific features here for this window C
189. gned to from this list This device is always the top item in the selection list IMPORTANT All devices available in this selection list except for the ONS device are also listed in the bottom section of the Lists of persons tab and can be removed from the selection list only via this tab x e OK Click this button to save all settings made and close the dialog e Cancel Click this button to close the dialog without saving the settings made 6 3 2 5 Assigned Profiles Use this setting to assign the rule you are currently editing to the desired profile This makes the rule executable at all The profile must have been already defined A profile entered in boldface is currently active Multiple profiles can be assigned to a rule In the lower section of the New edit tab click on the icon 2 of the Assigned profiles entry or on the entry itself to open the following dialog Edit rule New rule Assign rule to profiles IX a New profile 2 Tr x a Standard profile OK Cancel The following operating elements are available in this dialog e You assign a profile to a rule by activating the check box associated to that profile A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 239 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter e OK Click this button to save all settings made and close the dialog e Cancel Clic
190. h a click on Next 6 Inthe Select folder to export from field of the next dialog select the Contacts folder 7 Click on the Next button The Export to a File dialog opens 8 Click on the Browse button The file selection dialog Browse opens 9 Select the storage location in this dialog and enter the name you wish to assign to the file to be created 10 Click on OK The file selection dialog closes The storage location is displayed in the Save exported file as field 11 Click on Next and in the following dialog on Finish The export process begins When the file export is complete the Outlook Wizard closes automatically 12 Click in your OpenScape UC Application client in the main menu on menu gt General gt Addresses tab gt Import tab 13 Click on the Browse button for selecting the file to be imported 14 Select in the The address data was exported from combo box the data source MS Outlook lt language gt from which the data to be imported is to be obtained 15 Set one of the Options available for importing 16 Click on the Import button to start the import process 17 Confirm the displayed message with OK 18 Click on the Close button The General settings dialog closes Importing addresses is now complete and the imported contact data is displayed in the Contacts window 5 4 5 How to Back up Export a Contact List Prerequisites e The program has been configured correctly and completely
191. has no function in such cases Click on the Apply button in this dialog The successful download is followed by a security warning Confirm this security prompt with a click on the Apply button The connection to the web conference server is set up If you wish to invite further participants for an existing conference retrospec tively click in the Call Control window on the envelope icon for the conference invitation A new e mail is opened in your e mail client This e mail contains all information an invited person requires for connecting to the conference Send the e mail to all participants you wish to invite for the existing conference retrospectively OpenScape UC Application V7 OpenScape Web Client User Guide 191 Step by Step Collaborating with Contacts 5 6 13 How to Start an Meet Me Web Conference Step by Step How to start a web conference selected in the Conferences window 1 2 3 4 Click on A in the row of the selected conference in the Conferences window and select Join Conference from the opening list The voice conference connection is being established The corresponding entry in the conference list is indicated by 4 and the Call Control dialog opens Click on in the Call Control function window A file download dialog opens via which you need to download the program required for the web conference Click on the Apply button in this dialog After the successful download a security wa
192. he General option The General settings dialog opens 2 Switch to the tab Presence gt Access Control List The following settings dialog opens General settings Common Presence Addresses Team My status Preferences Tf other users would like to see your presence status ask me When accepted add inquiring users to the contact list These users are allowed to see your presence status All These users are not allowed to see your presence status T Tamarova Close 3 Onthe Access Control List tab you find the These users are not allowed to see your presence status list Select an entry in there 4 Click on the Accept button The selected user is moved to the These users are allowed to see your presence status list The selected user may now see your presence status 5 3 3 2 How to Block Presence Monitoring How to block the display of your presence status in the contact list of other users Step by Step 1 Click on menu in the main menu and select the General option The General settings dialog opens 2 Switch to the tab Presence gt Access Control List A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 157 Step by Step Settings related Actions 3 On the Access Control List tab you find the These users are allowed to see your presence status list Select an entry in there 4 Click on the Block button The selected user is moved to the These u
193. he call can only be accepted via the device currently configured as the preferred one If you do not use your office phone ONS but another device for outgoing calls the PBX will first set up a connection to this currently preferred device The call must be accepted at this device Only then you can set up the connection to the desired conversational partner If you wish to use the Pop up on incoming call and Pop up on incoming IM Message in the OpenScape Web Client the OpenScape Web Client must be able to put the program focus on the web browser used at any time This is not possible with any web browser and under all operation conditions of a web browser NOTICE You find information about web browsers successfully tested for this function in the OpenScape UC Application V7 Planning Guide Conference notification e mails can only be represented correctly in all languages if the following requirements are complied with Inthe Microsoft Internet Explorer version 7 and later the Use UTF 8 for mailto link option must be activated under Tools gt Internet Options gt Advanced gt International In Microsoft Outlook 2010 the Allow UTF 8 support for mailto protocol option is active under File gt Options gt Advanced gt International options In Microsoft Outlook 2007 the Allow UTF 8 support for mailto protocol option is active under File gt Options gt Mail Format gt International options OpenScape Web Client use
194. he conference has been prolonged and the moderator s leave s the conference before the default prolongation of 30 minutes is up the scheduled conference ends automatically after one minute NOTICE A moderated Meet Me conference is prolonged by the time set in the CMP if the participants do not leave the conference prematurely This pre set time is 30 minutes by default and can be changed by the system administrator As soon as all moderators have left the conference it stays active for one minute This period allows the moderators to log back into the active conference If they do not the moderated Meet Me conference ends automati cally after this one minute period Participants This section lists all conference participants The inviting participant moderator is automatically placed in the list as first entry A participant entry in the list of conference participants contains the following information from left to right The name of the conference participant The phone number of the conference participant NOTICE f several phone numbers have been configured for the conference participant the one he she currently uses is displayed shifted to the left You can click right in front of the phone number display to select another phone number from the displayed list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace Role of the participant in the
195. he data list name is represented as input field d Enter the name Business trip for the date list and push the return key on your keyboard The date list Business trip is displayed in the Date list section The list does not contain any date entries yet 7 Add a date information to the Business trip date list a Click the New button in the bottom section A31003 S5070 U102 8 7619 01 2014 214 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following input dialog opens Date list New date list Display name from 6 13 20 27 E b c d e February 2012 Tu We Th Fr Sa Su ij 2 3 4 5s 7 8 9 10 14 12 14 15 16 17 18 19 21 22 23 24 25 26 28 29 In the Display name input field enter an expressive name for the date information Select the start date from in the left calendar section Select the end date to in the right calendar section Click on OK The input dialog closes The new date entry has been integrated in the date list Business trip 8 Create a new rule named Redirect family a b c d Switch to the New edit tab Click the New button in the upper section In the Rule section a new rule named New rule is displayed Click the New rule label The rule name is represented as input field Enter the name Redirect family forthe new r
196. he desired contact A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 179 Step by Step Communicating with your Contacts The Instant Messaging window opens f OpenScape WebClient Instant Messaging Co e za Overview A Arnesson Connected to A Arnesson P X Connected Q 282 Send 3 Enter the instant message you wish to send to the chat partner in the bottom entry area of the chat window 4 Click on the Send button The message appears in the top text area which also shows the further commu nication OpenScape WebClient Instant Messaging se k Overview A Arnesson Connected to A Arnesson ax 11 01 Hello Connected Depending on the IM mode of the chat partner Available or Unknown the instant message is delivered e Directly after it was sent if the Chat partner is logged on to the OpenScape UC Application system and or at the IM service e Not at all because the chat partner has logged out of the OpenScape UC Application system and or off of the IM service 5 5 14 How to Send an E Mail to a Contact Prerequisites e Ane mail address has been configured for the contact under the contact infor mation A31003 S5070 U102 8 7619 01 2014 180 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Communicating with your Contacts To send an e mail to a cont
197. he device currently used cannot be deleted NOTICE Depending on your profile settings as OpenScape UC Application user in the CMP the x icon may be hidden In this case there is no way to remove the corresponding device from your OpenScape UC Application device list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Common 3 1 5 Named Device Lists On the Named device lists tab you define the named device lists available for selecting the preferred device configuring a call forwarding or routing rules IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure a named device list as preferred device for incoming and or outgoing calls You reach this settings dialog via menu gt General gt Common tab gt Named device lists tab General settings Appearance Journal Forwarding Devices i DesktopIntegration ae Home Office Al x ae My named device list Al xX New Duplicate Devices of list Home Office a Y B 49897007311971 49897007311971 Standard redirection timeout P xt 1 B Private phone 4490245667897 ring time 15 sec J 4M B Office phone 2 4492404901172 ring time 30 sec d xt zl OK Cancel Apply On this tab you can create phone number lists that you can select as preferred device Via the named device lists you can flexibly administrate the call order of the preferred devices You can for example create delet
198. he following input dialog opens Edit person list Unwanted caller 5 6 b c d Specify the name of the desired person in the Display name input field Enter the phone number of that person in the Phone input field Click on OK The input dialog closes The new person entry has been integrated in the Unwanted callers list of persons Create a new rule named Redirect calls a b c d Switch to the New edit tab Click the New button in the upper section In the Rule section a new rule named New rule is displayed Click the New rule label The rule name is represented as input field Enter the name Redirect calls forthe new rule and push the return key on your keyboard The rule Redirect calls appears in the Rule list Subsequently perform the following settings for the rule Redirect calls a b Set the priority of the rule Redirect calls To do so activate the corre sponding radio button for example Low In the lower section click on If call from A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following dialog opens Edit rule Forward customers No numbers defined for incoming calls c Clickon The following selection dialog opens Edit rule Family Add person lists TT Ad New list of persons 1 a
199. hen feature is no longer active for the selected contact A special icon to the left of the contact name in the contact list indicates this 5 5 18 How to Deactivate Tell Me When How to deactivate the Tell Me When feature for a selected contact Step by Step 1 Click in the toolbar of the Contacts function window on More functions 2 Select Delete Tell Me When The Tell Me When feature is no longer active for the selected contact 5 6 Collaborating with Contacts This software solution provides the conference and team feature for collaborating with other subscribers The following sections will assist you in using these two features 5 6 1 How to Create a new Team In this section we describe how you create a new team A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 183 Step by Step Collaborating with Contacts 184 Prerequisites Step by Step e You have team administrator privileges i e the system administrator has assigned you the default Team Administrator profile or another profile with the privilege of managing groups in the CMP To create a new team proceed as follows 1 Click on 4 inthe Team View window The General settings dialog opens and shows the settings on the Manage gt teams tab General settings Common Presence Addresses Team J Manage Manage teams Name Y Documentation f x X Monitoring of the own Device X
200. hen you invoke the program for the first time The main menu is minimized as with the small view and the workspace displays always only one function window Contacts Instant Messaging Missed Calls Forward Call Directory Search Bookmarks Team View y ax al si A A 2 Da A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 23 P bh Alle anzeigen Nummer 4492404673407 162 e Z 4492404673407151 e Z Eintr ge 2 K 4 b H Under the main menu you find a bar that displays the single function windows of the workspace as tabs With a click on the tabs names you can toggle the following function windows Missed Calls Journal Voicemail Box Conferences Contacts Operation Reference Overview of the User Interface 24 Instant Messaging Forward Call Directory Search Bookmarks Team View You reach the compact view only via the main menu gt menu gt General gt Common tab gt Appearance tab by selecting the Compact view option in the Select start option combo box Then save the performed setting with a click on the Apply button A click on OK closes the settings dialog NOTICE The compact view does not appear until you have updated your browser window with a click on the corresponding button of your web browser of by pushing key F5 of your computer keyboard Depending on the size of the web browser window some tabs c
201. hether the requesting user shall be permitted to see your presence status The Access Control List tab may look like this General settings Common Presence Addresses Team AAA TTT If other users would like to see your presence status ask me v When accepted add inquiring users to the contact list These users are allowed to see your presence status George Williams All These users are not allowed to see your presence status T Tamarova A All Close When accepted add inquiring users to the contact list If OpenScape UC Application users who send you a presence request that you accept are to be integrated in your private contact list automati cally tick this check box Users who are allowed to see your presence status Users who may know your presence status are listed under These users are allowed to see your presence status All Activating this check box selects all users in the list You can then move them to the list of users who must not see your presence status or remove them from the current list Block With this button you can withdraw the right to see your presence status from one or several user s To do so activate the check box next to the relevant user s name and click on Block The selected user is moved to the list of users who are not allowed to see your presence status Delete This button lets you remove one or several user s from the list To do so activate the check box next to
202. hone numbers of a user by clicking on the respective receiver icon flagged with an additional small triangle The voicemail row is then enlarged and shows all phone numbers under which this subscriber can be reached 2 5 10 2 Controls in the Voicemail Box Window The toolbar of this function window lets you reach the following features x Delete journal entries With a click on t you can delete a selected voicemail entry If you want to delete several voicemail entries simultaneously select the corresponding entries and click on x You can make a selection via Ctrl clicking the journal entry or by activating the check box that precedes the relevant journal entry E Save a voicemail entry locally If you want to save a received voicemail locally select it in the Voicemail Box and click on B A directory selection dialog opens in which you can specify the storage location and the voicemail name After you have saved the voicemail locally it is still available also after removing it from the Voicemail Box Under the toolbar of this function window you find the table header for the voicemail entries With a click on the column description you can sort the journal entries ascendingly or descendingly by Date Name and Number 2 5 10 3 How to Control Voicemail Playback Voicemail Player You can play voicemails either by phone or computer soundcard using the Windows Media Player You start the playback with a click on the icon for the
203. ia the Search button after you have entered the search criteria in the mask The following search criteria are available in this window e Name Find a participant by his her second name e First name Find a participant by his her first name e Telephone Find a subscriber by his her phone number e Address group If you have grouped your contacts in address groups you can enter here the address group of the contact you look for e Address book Specify here the address book in which you want to search e Max matches Specify here how many hits are to be displayed in the search hit list NOTICE The search criteria Name First name Phone and Address group cannot be combined In other words you cannot search using two or more criteria simultaneously 2 5 7 1 Information in the Directory Search Window The Directory Search function window displays the following information for each search hit from left to right e A radio button for selecting the entry A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 91 Operation Reference Workspace An icon that indicates the address directory that contains the found contact j The contact information was found in the configured directory of your company The contact information originates from the global contact directory of the OpenScape UC Application empty The contact information originates from your private address book
204. ialog A Change Status Text Li x Please enter your personal status text Your contacts will see this text at your status icon in their contact list Here you can enter a personal status text This text is independent from the current presence status and appears also after the presence status has changed The status text is shown to the other OpenScape UC Application users as quick info when they position the mouse pointer on your status icon A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 37 Operation Reference Main Menu 2 4 3 Device Display 38 Next to the presence display combo box in the main menu you find the device display combo box Move the mousepointer over the combo box to display a quick info showing the device name and the device address phone number of your device currently set for incoming calls IMPORTANT You cannot configure select a device already monitored by another CSTA application for example OpenScape Contact Center IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure a named device list as preferred device for incoming and or outgoing calls IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure their voicemail box as preferred device for incoming and or outgoing calls When you click on the combo box the following menu opens for selecting the preferred device or configuring a call forwarding IH Of
205. ication V7 OpenScape Web Client User Guide 281 Voicemail Settings Recordings 11 Click on the Save button A confirmation message informs you that your settings have been backed up Creating a time profile for the simplified greeting configuration is now complete 7 5 5 How to Create a Time Profile for the Advanced Greeting Configuration Step by Step 7 6 Recordings 282 How to create a time profile for the enhanced greeting configuration 1 2 3 4 5 6 7 8 9 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system Untick the Use simplified greeting configuration check box Save your modifications via the Save button at the bottom margin of the Voice mail system page Then open the configuration page for the time profile by clicking on Time profiles in the navigation section Set here whether a message recording should be allowed Activate or deactivate the Message recording not allowed option Set whether the caller may interrupt the greeting Activate or deactivate the Greeting cannot be interrupted option Set the greetings for the single call types In the corresponding combo boxes select a greeting for each call type If you do not select a greeting for a call type the default system greeting is used for this call type Set the business hours Via the Use Monday settings for whole week check box you can transfer the Monday settings to all oth
206. ifi cation for missed calls shall be sent You can set the following combo boxes E Mail Address The default setting for the missed calls notification is Not activated If you would like to be notified about missed calls select the e mail address the notification is to be sent to via the combo box If this option is not available A31003 S5070 U102 8 7619 01 2014 116 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Common you need to create an e mail address first to which the notification is to be sent You can create a list of e mail addresses by enabling 4 The following dialog opens General settings Common Presence Addresses Team Appearance Journal Forwarding Devices Named device lists DesktopIntegration Name E Mail Address Add Modify List of configured e mail addresses Delete OK Cancel In this dialog you can Configure new e mail addresses via the Add button edit e mail addresses via the Modify button or remove them from the List of configured e mail addresses via the Delete button Language Use this combo box to select the notification language Format Use this combo box to specify the notification format The following table provides an overview of available message formats HTML default The advantage of this format is that it integrates a button in the notification via which the originator can be immediately called If you want t
207. il Select Voicemail to open the configuration pages to set your voicemail parameters 2 Homepage Select Homepage to adjust the OpenScape Web Client interface to your communication requirements A new window opens in the web browser in which you can structure your workspace or configure further alternative workspaces NOTICE The Homepage option is hidden from the user interface compact view s Change Password Select Change Password to change your existing OpenScape UC Application password for logging on to the OpenScape UC Application system Log off Select Log off to quit the OpenScape UC Application server NOTICE When you log off from the server the user name and password will be deleted To log back in again with the OpenScape Web Client at the system you need to enter the user name and password once more Both will be stored in the web browser in a cookie when you log on to the server for the first time A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace In this way you can update the browser without having to log back on to the system To ensure this do not delete the corresponding cookie neither automatically nor manually NOTICE This menu entry is not available if the Single Sign on feature has been configured for your Windows user account in the OpenScape UC Application system You find continuative infor mation about Single Si
208. ion you can select the mobile time zone to be currently used Journal On this tab you perform the settings for logging calls and for the missed call notifications Forwarding On this tab you perform the call forwarding settings Devices On this tab you manage your devices You can add further devices to be used modify device settings and delete device definitions no longer required from the device list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 3 1 1 Appearance General Main Menu Settings Common Named device lists On this tab you can create phone number lists that you can select as preferred device Via the named device lists you can flexibly administrate the call order of the preferred devices Desktopintegration Using the information on the DesktopIntegration tab you can download a small program at your workstation that allows calling a subscriber from any application Furthermore incoming calls and instant messages are signalled via the OpenScape Desktop Integration even if the OpenScape Web Client screen is closed Inthe OpenScape Desktop Integration application you can set further start behavior view and notification options You define the theme you prefer for the web interface on the Appearance tab You reach this settings dialog via the main menu under menu gt General gt Common tab gt Appearance tab General settings Common Presence Addresses
209. ions and Interface of the Rule Interpreter 246 Name Find a person by his her last name First name Find a person by his her first name Telephone Find a person by his her phone number Address group If you have grouped your contacts in address groups you can enter here the address group that contains the person you are looking for Address book Specify here the address book you wish to search Max matches Specify here the maximum number of hits to be displayed in the search hit list The following icons show whether a contact has been found in an external directory a global or a private contact list a E The contact information was found in an external directory The contact information originates from the global contact directory of the OpenScape UC Application Empty The contact information originates from your contact list The following operating elements are available in this dialog a Click this button to integrate a selected user from the search hits list in your contact directory The Add entry to contact list dialog opens it contains the existing contact data You can complete the data or simply add the contact to your contact list by clicking the OK button NOTICE This function is not permitted for selected search hits from your private address book a Click this button to delete a found contact coming from your private contact list NOTICE This function is not permitted for selected search
210. ions for team administrators The following figure exemplifies the Manage tab with the user having team admin istrator privileges General settings Common Presence Addresses Team J Manage Manage teams Name Y Documentation f x X Monitoring of the own Device X Journal Accessibility OK Cancel Apply As team administrator you can access the following features A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 139 General Main Menu Settings Team e Create new team NOTICE This feature is available only to OpenScape UC Application users who have been assigned the default Team Administrator profile or another profile with the privilege of managing groups by the OpenScape UC Application system administrator in the CMP A click on this button opens the Team properties dialog Team properties Specify the name for your team in the Name input field The Description area provides the option to enter a descriptive text to associate the team name e Display or edit team privileges Monitoring of the own Device By enabling this option you allow your team partners to accept calls on your behalf Journal Accessibility When you activate this option you grant your team partners the privilege to view your journal the icon appears in the Team View This enables your partners to access your call list All Calls Your team partners are not
211. irectory selection dialog of Windows opens Select here the directory as well as the file type and specify the file name under which the address list is to be stored e 5 Print addresses To print the found contact entries click on The contact information is printed out in table form e Reset search entry To delete all entries in the Search input field click on 2 5 8 Journal The Journal function window logs all in and outbound calls as well as confer ences no matter whether or not they were successful A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 93 Operation Reference Workspace Compact view You reach the compact view of the Journal function window via the main menu under menu gt Homepage by adding it as component to one of the workspace views via the Journal all calls option 08 16 04 21 PM Y 08 12 10 52 AM 08 11 01 51 PM 08 05 01 10 PM YN Name BG_Styx_01 BG_Styx_01 BG_Styx_01 BG_Styx_01 pa Per caller All Calls z Number 160 a 161 ra 161 r 160 FF Entries 4 F gt pl NOTICE You reach the compact view of the Journal function window via the Pearl menu gt View gt Journal Extended view You reach the extended view of the Journal function window with a click on 4 in the caption bar of the compact window view lt opens in a separate window and in addition to the information represented in the compact view d
212. ired bandwidth for enabling the image transmission to the client is displayed in the Video window To hide the connection information push this key again 3 3 Switch to tiled layout The transmitted video sequences of all conference participants are conse quently displayed on the video screen in tiles of the same size 6 Switch to active speaker layout The video sequence of the currently active speaker appears then highlighted in a blue frame and on a larger tile A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace jkl s3 5 Switch to active speaker only layout Only the video sequence of the currently active speaker is then displayed on the video screen e F y Switch own image on off Your own video sequence is displayed in addition to the video sequences of the other video conference participants If you invoke this function once more displaying your own video sequence will be disabled to restore the defaulted state NOTICE The administrator can change the assignment of commands to the single keys If the above default key assign ments are not valid for your system please consult your system administrator 2 5 4 Contacts The Contacts function window contains your private address book You can use it to manage your private contact data The data of all contacts you have entered in the contact list either directly or by directory search
213. is button lets you remove one or several user s from the list To do so activate the check box next to the relevant user s name and click on Block The corresponding user will not receive any information about your presence status anymore e block access This option determines that none of the requesting users are allowed to view your presence status The Access Control List tab may look like this General settings Common Presence Addresses Team My status Preferences Access Control List Tf other users would like to see your presence status block access These users are allowed to see your presence status George Williams Al Add Name r gt 7 Close Users who are allowed to see your presence status Users who may know your presence status are listed under These users are allowed to see your presence status All Activating this check box selects all users in the list You can then move them to the list of users who must not see your presence status or remove them from the current list Add Via this option you can find an OpenScape UC Application user in pre configured directories to grant him her the privilege to see your presence status After you have specified a name or phone number in the lt Name or Number input field and clicked on the search for the desired user starts in all directories The search hits are then listed in the A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 Op
214. is displayed here Compact view You reach the compact view of the Contacts function window via the main menu menu gt Homepage by adding it as component to one of the workspace views via the Contacts compact option Contacts ABCDEFGHIIJKLMNOPORSTUVWKY B E x i j A A E hH Display all hs Name Number A Exemple Utilisateur 1 4 49389790731152 Pu Exemple Utilisateur 2 901169 o E Exemple Utilisateur 3 44989700732425 em lt Exemple Utilisateur 4 169 F Exemple Utilisateur 5 4941711108126 Ni Exemple Utilisateur 6 49 24087901153 a Fa Exemple Utilisateur 7 49 2404901450 a ra Cr Exemple Utilisateur 8 4989700731294 eg lt lt Entries 1 8 37 E 4 b M NOTICE Alternatively you can open the compact view of the Contacts function window via the Pearl menu gt View gt Contacts With a click on 4 in the compact view you can have the advanced view of the Contacts window displayed as separate window A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 57 Operation Reference Workspace The data of all contacts you have entered in the contact list directly from a directory or via an address group is displayed here The alphabet in the caption bar enables fast access to the contact data of the contact entries the names of which begin with a letter represented in black The right portion of the caption bar in this view displays an alphabet Using this alpha
215. isconnected from the system Review CQ00262009 2013 06 18 ADDED Ad hoc conferences support audio only CQ00264104 2013 06 24 2013 07 01 REMOVED Button for toggling the small and large view of the user interface ADDED If a contact is added manually there is no option for sending a presence prompt Review of the corresponding features CQ00261398 CQ00260837 2013 07 17 CHANGED If a contact is added via directory search a presence prompt is automatically sent even if the corresponding check box is unticked CQ00267150 2013 08 08 2013 09 02 CHANGED Named device lists are supported at HiPath 4000 also ADDED Phone numbers displayed to a user in a partner journal via the Team View are represented in exactly the same way as in the Journal of the relevant partner FRN6705 CQ00269900 2013 09 03 ADDED To ensure that the selected internet page is displayed as your own tab window you must specify the complete URL inclusive http or https when creating a bookmark CQ00269900 2013 09 13 2013 11 04 ADDED The compatibility view must be disabled in the Internet Explorer ADDED lf the display of the private contact list is restricted to one address group the shortlist for the lt Name or Number gt input field in the main menu displays only contacts found in the selected address group A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScap
216. isplays the Duration of the call or conference OpenScape WebClient Journal Journal for six a Date Duration Name 08 22 09 52 AM 1 36 08 19 01 58PM 0 33 08 18 03 03PM 0 32 08 18 02 57 PM 08 16 04 21PM 08 16 03 36 PM 08 16 03 35 PM EG_Styx_01 EG_Styx_01 EG_Styx_01 EG_Styx_01 EG_Styx_01 BG_Styx_01 2 5 8 1 Information in the Journal Window Per caller All Calls z Number 161 161 161 161 160 160 02404673407 160 SSI Entries 1 7 22 KE 4 57 The Journal function window displays the following information on each journal entry from left to right e A radio button for selecting the entry e An icon that displays the status of the relevant call Successful outbound call Unsuccessful outbound call 7 Successful inbound call 94 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace Unsuccessful inbound call S Forwarded inbound call Conference call specifying that you have dialed into the conference gt Conference call specifying that the system will call you for joining the conference e Date and time when the call arrived or was made e Duration of the inbound or outbound call in the extended view only e Name of the caller or callee NOTICE The name can only be displayed if it is contained in the contact list or global address b
217. ites e The program is correctly configured and you are logged in at the communica tions system How to add a new contact to your contact list Step by Step 1 Click on in the Contacts function window The following dialog opens OK Cancel 2 Enter the contact data of the new contact in the appropriate fields 3 Click on 2 if you wish to assign an Address group to the contact A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 165 Step by Step Contact Management The following dialog opens Assign address groups x F E 010 0 Address groups am Aachen aa Alsdorf aa Berlin Al x Al x Al x an New York Al x fm London Aj x id 4 Set the check box of the desired address group If you have not yet defined an address group a corresponding message is issued in the above dialog Using the icon you can spontaneously create a new group in this dialog 5 Click on OK to confirm you entries The dialog closes Your entries are saved The new contact entry appears in the contact list of the Contacts function window 5 4 2 How to Add a Contact from a Directory Prerequisites e The program is correctly configured and you are logged in at the communica tions system How to search a directory for a contact and add him her to your contact list 166 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client Use
218. k on if you want to send an instant message to the selected person 3 Open a note Click on Jto add a note to the contact or journal entry A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace amp Configure conference If you want to configure a new Meet Me conference select the desired conference participants from your contact list and click on amp The Create conference dialog opens Conferences d Create conference Name Conference 1 Creator J Johnson Start time x 08 22 11 05 48 PM Duration 60 Min Pos J Johnson Business 49 2404 673407 161 amp a Thomsson Thomas Business 49 2404901 153 g ie X hd Add participant y pa E Mail to all participants PIE Options Bridge number X Open Conference ae Record Name Toll free Video conference Other number Web conference Related information Y f Start OK Cancel Apply A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide The participants selected in the contact list have already been adopted as conference participants 65 Operation Reference Workspace e lt A Initiate conference If you want to initiate an Ad hoc conference select the desired conference participants from your contact list and click on A The following dialog opens Conferences Ad hoc Conference Name Con
219. k this button to close the dialog without saving the settings made 6 3 2 6 How to Create a new Rule This section describes the steps for creating a new call rule and for specifying your settings The entries you see in the figures are examples The settings can be performed as described in the example scenarios But you can also customize the settings How to create a new rule Step by Step 1 Open the Rules dialog via the main menu gt menu gt Rules 2 Switch to the New edit tab Artivate nr ste a nerenne Date lete gt ACUVate pro LISTS OT persons Date lists MO te profile i New edit Rule t New rule Aj X 2 8 rule 2 Al X New Duplicate ua New rule C High Normal Low i If call from All P If date time f If my status is f Action Put straight through f Assigned profiles f Undo Close 3 Click the New button In the Rule section a new rule named New rule is displayed 4 Click the New rule label The rule name is represented as input field 5 Enter the desired name for the new rule and push the return key on your keyboard The rule name should now reflect your change A31003 S5070 U102 8 7619 01 2014 240 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 6 Configure the newly created rule a b c d e f Activate
220. l greeting texts to different call types Alternate greeting An alternative greeting is played independently from the call type internal external busy AS soon as you record and activate this greeting all incoming calls will be answered with it This setting disables any other greetings you may have set for internal calls external calls calls with engaged line or outside business hours Internal Select here the greeting to be played if the received call is an internal one for example within your company External Select here the greetings to be played if the received call is an external one for example a call from the public telephone network Busy Select here the greeting to be played if your telephone is busy when a call is received After hours greeting Select here the greeting to be played if a call is received outside the set business hours Click on Save your settings A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings Time Profiles 7 5 3 How to Select the Greeting Configuration Proceed as follows to switch from a simplified greeting configuration to the enhanced greeting configuration Step by Step 1 2 3 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system Untick the Use simplified greeting configuration check box Click on the Save button at the bottom margin of the page Your modific
221. lication V7 OpenScape Web Client User Guide Operation Reference Workspace e Building Room Here you can enter a room number with a maximum of 32 characters e Business Phone Here you can enter a phone number with a maximum of 32 characters e Home Phone Here you can enter a phone number with a maximum of 32 characters e Mobile Phone Here you can enter the number of a mobile device with a maximum of 32 characters e Video Phone Here you can enter the number of a video compatible device with a maximum of 32 characters e Fax Here you can enter a fax number with a maximum of 32 characters e Business e mail Here you can enter an e mail address with a maximum of 64 characters e Home e mail Here you can enter an e mail address with a maximum of 64 characters e URL Here you can enter a URL address with a maximum of 64 characters e IM address Here you can enter an instant messaging address with a maximum of 64 characters e Comment Here you can enter a comment with a maximum of 255 characters Click on the Edit note button to add a new note to the contact entry or to edit an existing note With a click on OK you can save performed settings and close the input mask With a click on the Cancel button you can close the input mask without saving performed changes 2 5 9 Instant Messaging The Instant Messaging window enables you to send text messages to OpenScape UC Application users who are currently online You can also receive such
222. lick on this button saves your entries and the configuration dialog for the conference stays open Subsequently you can perform further configuration steps The conference you have just created appears in the conference list of all OpenScape UC Application participants An e mail with conference dial in data is automatically sent to all participants for whom an e mail address has been specified Start button With a click on this button you can initiate an unscheduled Meet Me conference after you have applied the settings determined in the template If the configured Meet Me conference is a scheduled one you can use this button to join the already automatically started conference OK button With a click on this button you can save the conference settings and close the configuration dialog Cancel button With a click on this button you can close the configuration dialog without creating a conference or to dismiss all modifications you have made to an existing conference that are not applied yet A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace Configuration Options of an existing Conference A click on amp in the Conferences function window opens the following dialog in which you can change the configuration of an already created Meet Me conference NOTICE Only the creator can change settings of a moderated Meet Me conference NOTICE The settings of a
223. list select the corre sponding call from the journal Then click on The contact input mask opens with the contact information already known If required supplement the information and click on OK to store the data in your contact list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 95 Operation Reference Workspace 2 5 9 Missed Calls 96 ai Display user entry To view the information available for a journal entry select the corresponding call from the journal Then click on ai The data that associates this user is displayed in the separate Lookup Person window ise Delete journal entries To delete a journal entry select the corresponding entry Then click on x If you want to delete several journal entries simultaneously select the corre sponding entries and click on t You can make a selection via Ctrl clicking the journal entry or by activating the check box that precedes the relevant journal entry amp Print journal entries To print the complete journal information click on amp The journal information is shown in a separate window in tabular form With a click on the Print button the list is put out on your printer Adjust the time NOTICE You see this icon in the Journal function window only if in the General settings dialog on the tab Common gt Appearance a Mobile time zone has been configured This is useful when you are in a different time zone
224. llowing options to call a subscriber not contained in your contact list e Via the main menu In the main menu click the lt name or number gt entry field to enter the desired number by using your computer keyboard Then click on or push the return key The connection to the desired contact is established The Call Control window opens automatically and shows the initiated connection as well as the operating elements for controlling this connection e Via the Call Control window Your can also open the Call Control window manually via Pearl menu gt View gt Call Control Enter a phone number in the New Call combo box Click on or push the return key to initiate the call NOTICE Click the icon in the New call combo box to view a list containing the last 20 phone numbers dialed Select the desired number and click on 4 3 Tell Me When Sometimes it s hard to reach a specific contact In this case you can make the Tell Me When feature of OpenScape UC Application perform actions or notify you as soon as the respective person is available again A31003 S5070 U102 8 7619 01 2014 144 OpenScape UC Application V7 OpenScape Web Client User Guide Communicating with Contacts Tell Me When For example if you want to call a contact but lt or lt is displayed next to his her name in the contact list or his her presence status differs from status 4 Available then you know that this contact is currently unavailable In this c
225. lly You can divide a frame vertically via this icon This will result in two tile frames which can be configured differently e x Delete frame Via this icon you can remove a frame from the workspace NOTICE You cannot delete the two frames available in basic state e Please select a component You use this combo box to determine the features or function windows for the single frames that you wish to integrate in the workspace The following features or function windows are currently available for integration in the interface Add New Bookmark Opens the dialog for specifying bookmarks for internet pages These bookmarks can be integrated as windows in the workspace of the selected frame via the Show Bookmarks feature NOTICE To ensure that the selected internet page is displayed as your own tab you must specify the complete URL inclusive hetps7 7 Or DEEDS 7 7 lt Bookmark display name gt All internet pages you have pre defined via Add new bookmark are displayed in the combo box of the component selection with the display name you have assigned Thus you can create a pool of frequently A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 43 Operation Reference Workspace required internet pages that you can directly show as window The internet page you select here is permanently displayed in the frame that you select for one of the predefined internet pages Some internet pa
226. lso edit the settings there e x Delete Tell Me When entry A click on this icon removes the associated Tell Me When entry from the list Thus the Tell Me When feature for this contact is also deactivated Furthermore this dialog provides the following two buttons e Delete All A click on this button removes all 7Te Me When entries from the list A31003 S5070 U102 8 7619 01 2014 148 OpenScape UC Application V7 OpenScape Web Client User Guide Communicating with Contacts Tell Me When e Close A click on this button closes the List of all Tell Me When entries window 4 3 3 Modifying Tell Me When Settings You can modify the settings of an already activated Tel Me When feature during its runtime in the following dialog Tell Me When for Stelter Anja When Presence Availability x Changes to Available Action Notify via screen pop up Expires in 9 minutes F Delete OK Cancel To reach this dialog proceed as follows e Via the Contacts function window Click More Options and select the Edit Tell Me When option NOTICE The Edit Tell Me When option is displayed in the More options list only if you have selected the contact for whom you would like to modify the Tell Me When feature already set e Via the button 2 of the corresponding ell Me When list entry in the List of all Tell Me When entries dialog All settings that can be modified in this dialog are identical to the settings you can configure
227. mail Player window with the set Telephone option opens Voicemail Player f Telephone Browser Terminated 00 00 go dd bb 4 Select the Browser option The view of the Voicemail Player window changes as follows After a short initialization period connection is being set up Ready is displayed under the controls 5 Click on The voicemail playback starts 5 5 17 How to Activate Tell Me When How to configure and activate the Jel Me When feature for one of your OpenScape UC Application contacts Step by Step 1 Open the Contacts function window with a click on the corresponding tab in the tab bar under the main menu 2 Select the contact entry for which you wish to activate the Jel Me When feature 3 Click in the Contacts function window in the toolbar on and select Set Tell Me When A31003 S5070 U102 8 7619 01 2014 182 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Collaborating with Contacts The following dialog opens Tell Me When x Tell Me When for S Svensson When Presence Availability v Changes to Available Action Notify via screen pop up v Expires in 15 minutes v 4 Set the desired option in the When Changes to combo box 5 Select the desired option in the Action combo box 6 Determine the desired timeout for the Tell Me When feature in the Expires combo box 7 Click on OK The Tell Me When dialog closes The Tell Me W
228. mber you have speci fied here Enter the number Enables the caller to call any extension Please note that the beginning with key digit you dial to invoke a specific feature is already the first digit of the dialable extension Finish entering the digits with the key 7 3 1 How to Configure a Forwarding To configure a forwarding proceed as follows Step by Step 1 Open the forward access page via menu gt Voicemail gt Forward Access 2 In the Access menu for combo box select the case for which the forwarding is to apply in case of an external internal call when your are conducting a call your normal line is busy when your are outside your office or when the caller has dialed your phone number outside business hours 3 Select the respective action in the combo boxes At the same time the respective key number is set 4 If necessary enter the desired phone number in the Number to dial field NOTICE The phone numbers are generally copied from the database Only for the cases where a forwarding to a freely defined phone number has been configured you must enter this number in the Number to dial field 5 Click Save to save your settings NOTICE Be sure to inform callers about these individual phone key s with appropriate greetings NOTICE The Default menu button resets the menu to its original appearance Performed modifications are deleted then A31003 S5070 U102 8 7619 01 2014 270 OpenScape UC Applic
229. me the conference If the moderator of an unscheduled conference leaves the conference during the initially scheduled period the grace period starts when the moderator terminates the conference call The grace period enables the other conference participants to end the conference also When the grace period has expired the conference ends A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace Ifthe moderator leaves the conference during a conference prolongation the grace period starts when the moderator terminates the conference call The grace period enables the other conference participants to end the conference also When the grace period has expired the conference ends The default system configuration plays a short signal tone audible to all conference participants when a conference participant joins or leaves the conference In case of a larger number of conference participants joining or leaving this signal tone may become annoying to the others Therefore it is not played anymore when the number of participants specified by the system administrator in the CMP default 15 is reached Incase of a moderated Meet Me conference with many participants the number of conference participants displayed in the Call Control is restricted for clarity If the number of participants exceeds a value specified by the system administrator in the CMP default
230. ments are separated by commas These file are called CSV Comma Separated Value files This format is automatically generated upon a data export A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Addresses The service that prepares the address data for your contact list has an interface that can process this data format thus enabling the import and export of address data Specialties when importing and exporting with IBM Lotus Notes Please heed the following to ensure a smooth data exchange between IBM Lotus Notes and OpenScape UC Application e Export from IBM Lotus Notes For the file export from IBM Lotus Notes select the Structured Plain Text format Select the All documents export option to export all contacts e Import to IBM Lotus Notes Select Structured Text as import format NOTICE The file to be imported must not have a file extension Otherwise the Structured Text option cannot be selected Import the file as Main Document 3 3 2 Export On the Export tab you can export address data in specific file formats for other applications You reach this settings dialog via menu gt General gt Addresses tab gt Export tab General settings Common Presence Addresses Team The exported addresses will be imported again in Openscape WebClient v Export Close The following options
231. mize this frame or this function window in the corresponding workspace column or in the entire workspace in case of a compact view The other windows or frames in the column or in the workspace are minimized to caption bar size E Display all frames or windows in the corresponding workspace column or in the entire workspace in case of a compact view in their original size again OpenScape UC Application V7 OpenScape Web Client User Guide 45 Operation Reference Workspace 2 5 3 Call Control 46 In the Journal Voicemail or Contacts function windows you find the table header for the respective entries under the toolbar With a click on a column description you can reverse the sorting order with reference to the relevant column At the bottom margin of the function windows you find among other things operating elements that serve for facilitating the navigation in the corresponding window Thus the value next to Entries indicates which entries you currently see for example 1 10 and in brackets the total number of entries contained in the window If more entries exist than can be displayed in the list icons will become active via which you can browse in the respective window Use the following icons to selectively display list entries e gt The next entries are displayed Example If six entries can be seen in a journal the next six entries are displayed e The previous entries are displayed Example If six entries can
232. must simply be added to a date list The rule itself need not be modified Execute the following steps to create a new data list Step by Step 1 Click on menu in the main menu and select the Rules option The Rules dialog opens 2 Switch to the Date lists tab A31003 S5070 U102 8 7619 01 2014 252 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter The following window example is displayed Ar ate nrofile Nie arlit ote ry Activate profile lew edit Lists of persi ts of persons Date lists Info Date list E No date lists available y New Duplicate Date information from list _ E xi New Undo Close 3 Click on the New button under the Date list section A new date list named New date list is displayed 4 Click the name New date list to modify the data list name The data list name is represented as input field 5 Enter a new name for the date list and push the return key on your keyboard The date list name should now reflect your change lt does not contain any date information yet 6 Add an entry to the date list a Click the New button in the bottom section A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 253 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter The following input di
233. n in the Call Control function window IMPORTANT f you do not have set your office phone as preferred device but another one the icon is not available in the Call Control function window In this case you can accept the call only on the configured device but not via the Call Control function window You are connected to your conversation partner The Call Control function window shows call control features 5 5 5 How to Transfer an incoming active Call to a Subscriber This action transfers the control of an incoming or accepted call to another subscriber Proceed as follows Step by Step 1 Click on gt in the area of the displayed call in the open Call Control window The Redirecting Call dialog opens 2 Enter the phone number of the desired subscriber in the input field of this dialog 3 Select the gt Handover to option The caller is connected to the new subscriber Your connection is automatically closed The Call Control function window closes 5 5 6 How to Change your Preferred Device during an Active Call This action allows you to stay in control of the call Step by Step 1 Click on gt in the area of the displayed call in the open Call Control window The Redirecting Call dialog opens 2 Selectthe Transfer to option 3 Select the desired device in the displayed device list The call has been transferred to the new device and must be continued at this device A31003 S5070 U102 8 7619 01 2014
234. n to open the Rules dialog Please note that the call forwarding may pose problems if you configure other forwarding options in addition In this case an error message will inform you Preferred device Use this combo box to select the device you prefer for the One Number Service if this device is to be indicated on the caller side with incoming as well as outgoing calls A31003 S5070 U102 8 7619 01 2014 118 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Common e incoming calls Use this combo box to select the device you prefer for the One Number Service with incoming calls If you want to edit the list of preferred devices adding modifying or deleting you can click on 2 to open the List of preferable devices dialog for direct editing List of preferable devices O EH Voicemail 492404673407161 l CB test 44989123456789 K B as 44989123456789 TB Mobile Phone 4989123456789 E OK Cancel In this dialog you can Create a new entry opens the Edit device of list dialog in which you can enter a new Name and a new Phonenumber Edit device of list x Name Phone OK Cancel 2 Change an entry opens the Edit device of list dialog in which you can edit an existing Name and or the associated Phonenumber x Delete an entry removes a selected entry from the List of preferable devices e outgoing calls Use this combo box to select the device you prefer for
235. n the status also appears as a tool tip 4 1 One Number Service The One Number Service feature enables the user to combine mobility optimal availability and transparency towards third parties Defining one One Number Service for incoming and one for outgoing calls in the OpenScape UC Application Use the One Number Service for outgoing calls to specify the preferred device to be used for outgoing calls initiated via your client The callee always sees the specified number on his her display The One Number Service for incoming calls enables rerouting forwarding a call directly to a definable target Such a target may be a cell phone or the voicemail box That means a caller always sees the number he she has dialed on his her phone display and not the number of the device on which the call was actually accepted NOTICE In the device display of the main menu you can quickly select a device for making calls using the One Number Service In addition you can invoke the Forwarding settings dialog there 4 1 1 How to Configure the One Number Service Using the One Number Service feature requires the following settings Step by Step 1 In the main menu click menu gt General gt Common tab gt Devices tab 2 Click the New button A31003 S5070 U102 8 7619 01 2014 142 OpenScape UC Application V7 OpenScape Web Client User Guide 3 4 5 6 7 Communicating with Contacts Reaching a Contact by Phone E mail or IM
236. n Business Trip rule profile The rules of this profile are used for routing your incoming calls 6 3 Functions and Interface of the Rule Interpreter This section contains reference information about the rule interpreter tool This information is intended to serve as reference for the functions and the user interface of the rule interpreter The settings you see in the figures are examples and need to be replaced with the scenario settings or your own ones All dialogs in which you define profiles rules lists of persons and date lists can be invoked via the main menu under menu gt Rules 6 3 1 Activate profile Tab You can use this tab to manage profiles Forexample you can create a new profile delete a profile or change the priority of individual assigned rules Invoking the dialog Click on menu in the main menu and select the Rules option The Rules settings dialog opens Switch to the Activate profile tab The dialog may look like this Activate profile New edit Lists of persons Date lists a Info Profile A Standard profile Al 3 X 2 S New profile Al 3 X New Duplicate Profile New profile Rules of profile Y No rules assigned New rule Undo Close The Activate profile tab is divided into two sections A31003 S5070 U102 8 7619 01 2014 222 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface
237. n Presence Addresses Team Address groups a Alsdorf Aix lt 1 a Athens Aj x am test Al x New group OK Cancel Apply The following controls are available on this tab A31003 S5070 U102 8 7619 01 2014 138 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Team e AU Click this icon to modify the name of an address group NOTICE You can also click the name of the address group directly to rename it x Click this icon to remove an address group from the list e New group Click this button to create a new address group It appears as entry in the address groups list with the pre defined name new address group e Click on the Apply button to save your settings without closing the General Settings dialog e Click on the OK button to save your settings and the General Settings dialog closes e Click on the Cancel button to close the General Settings dialog without saving the settings already performed 3 4 Team The Team tab features the Manage tab It allows team administrators to manage teams and team members to determine which privileges shall be assigned to other team partners On the Manage tab team administrators can view and manage the list of their own teams create new teams as well as view the teams to which they have been added as member Team members reach the list of teams they have been added to as members via the Manage tab Management opt
238. n already known lf required supplement the information and click on OK to store the data in your contact list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Main Menu e i Display contact information If you want to see the available contact information of an entry selected in the missed calls list click on ai The Lookup Person dialog opens NOTICE You can reach the Lookup Person dialog via the following function windows by clicking on ai or Journal Contacts Missed Calls Voicemail Box Conferences and Directory Search The following figure exemplifies this PrivateContactList Service Name user211 al Presence status US Central 05 36 AM Business Phone 4492404103211 we Video Phone 4 4924041034711 IM address user211 im Close In the Lookup Person dialog you find the following features in addition to the displayed contact information l Change address book entry Click on lif you want to edit the contact entry The contact entry mask with the available contact data opens i 8 H Call Click on the icon that matches the desired phone number to set up a connection to this device a amp Send e mail Click on one of the two depicted icons to send an e mail to the contact P Send instant message Click on if you want to send an instant message to the selected person Open a note Click on to
239. n open Meet Me conference can be edited by all subscribers NOTICE The amp icon remains blocked grayed out until you have selected an entry in the conference list Conferences Modify conference Name Konferenz 1 Creator J Johnson Start time J Johnson 4492404673407161 e ta a S Svensson 4492404673407160 ft x gt Add participant lt ameorNumber gt gt fo k E Mail to all participants jf sag 288750 Regenerate Options Bridge number 240863 Open Conference Record Name Toll free 0 Video conference ds Web conference Related information P OK Cancel Apply This dialog offers the same input fields options and features like the dialog for creating a Meet Me conference and allows removing a conference from the conference list via the Delete button A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 89 Operation Reference Workspace 2 5 Directory Search In the Directory Search function window you can access your company directory the OpenScape UC Application user directory and your private contacts to search for contact names Compact view You reach the compact view of the Directory Search function window via the main menu under menu gt Homepage by adding it as component to one of the workspace views via the Directory Search option Directory Search a E Search John P Name Department Number J Johnson Documenta
240. nce tab gt Access Control List tab you can display the list of users who may see your presence status and of those who may not receive presence information from you Team Promptlist The Team Promptlist gives you access to the prompts sent by other OpenScape UC Application users who wish to integrate you as member in a team A team prompt is generated automatically when another OpenScape UC Application user who has team administrator privileges has invited you to join his her team If the amp icon appears in front of the Team Promptlist option new prompts by OpenScape UC Application users are pending Such users wish to monitor your telephone status or and be allowed to access your journal entries A team prompt may look like the following one Team Promptlist Hoelper Aneliya would like to add you to the team Documentation Xx Monitoring of the own Device x Journal Accessibility The Team Promptlist may contain one or several prompts Each prompt contains the name of the prompting person and the team you have been invited for to join Furthermore you can configure for each team separately whether or not the other team members may monitor the status of your phone or and access your journal entries The Monitoring of the own Device option lets the user give his her consent to team members accepting calls on his her behalf in his her absence By enabling disabling the Journal Accessibility option the user can allow disallow t
241. nd indicated by amp or 4 A31003 S5070 U102 8 7619 01 2014 186 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Collaborating with Contacts 5 6 4 How Add a Participant to an Active Conference If you would like to add another participant to a conference proceed as follows Step by Step 1 2 3 4 5 Click in the Call Control window on to search the configured directories for the desired contact The Directory Search advanced window opens Enter the name to be searched for Click on the Search button Select the desired entry among the search hits and confirm your selection with OK Click on in the Call Control function window The new participant is called by the system He she is connected to the conference after he she has picked up the receiver 5 6 5 How to Configure a Meet Me Conference To configure a new Meet Me conference proceed as follows Step by Step 1 2 3 4 5 6 7 8 Open the Contacts function window Select the conference participants from your contact list You can select several contacts at a time by clicking on the desired contact list entries with the Ctrl key kept pressed Then click on amp The settings dialog in which you can configure the new conference with the selected participants opens Enter the desired conference name in the Name input field Determine the desired Options for the conference If desired add
242. ng destination Edit person list Unwanted caller In addition this dialog provides the Suppressed number button It lets you determine that all callers whose phone number has not been transmitted are assigned to the selected list of persons e 2 Click this button to modify an existing person entry e x Click this button to remove a person entry from the list of persons e New Click this button to create a new person entry e Undo Click this button to undo the changes made to a person entry 6 3 3 1 How to Create a new List of Persons This section explains how to create a new list of persons With the help of lists of persons callers are grouped and linked to a rule If you wish to link a caller to a rule the caller must simply be added to a list of persons The rule itself need not be modified Execute the following steps to create a new list of persons Step by Step 1 Click on menu in the main menu and select the Rules option The Rules dialog opens 2 Switch to the Lists of persons tab A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 247 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter The following window example is displayed Artana renta Mabe sb Ton bo Activate profile Date lists Info New fedit Lists of persons Person list fm Recently used 2 fe New list of persons Aj X
243. ng to push a specific pre defined telephone key By pushing this key you can instantly join the active conference without having to enter the conference PIN once more You can use the Call Control window to add further OpenScape UC Application or external participants to the conference 54 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace e OpenScape UC Application users For example you can enter the name of the desired OpenScape UC Application participant in the New Call combo box and subsequently click on to search all configured directories for the desired contact e External users You can add an external user to the conference by entering his her phone number in the New Call combo box and enabling the green receiver This participant will be directly called by the conference system He she will not receive a conference notification e mail because the conference system does not know his her e mail address NOTICE For adding external participants we recommend using the Add participant dialog as it allows specifying an e mail address for the desired participant You reach this dialog with a click on in the Modify conference dialog 2 5 3 7 Controlling Conferences by Telephone Hotkeys As OpenScape UC Application user you can control an active conference also by pushing hotkeys on your configured preferred device The telephone keys are used for t
244. nicating with Contacts Tell Me When 4 3 2 List of all Tell Me When Entries The List of all Tell Me When entries provides an overview of all active Tell Me When features You can access this dialog via the Contacts function window by clicking on More features gt Show all Tell Me Whebn in the toolbar NOTICE You can also access the List of all Tell Me When entries dialog via the Pearl menu gt Personal Settings gt Tell Me When List of all Tell Me When entries 9 Mustermann Bernd Notification i Ga Schmidt Klaus E Mail Ge Webers Thomas E Mail Delete All A list entry contains the following elements from left to right e A Tell Me When presence icon e Contact Name If you place the mousepointer on the contact s name in the list of Tell Me When entries the Tell Me When settings for this list entry are displayed as tooltip e Notification type or action to be performed when the voice or presence avail ability changes Possible are the following notification options and actions Notification pop up E mail Callback For each list entry the following features are available e 4 Lookup Person A click on this icon opens the Lookup Person window which contains infor mation related to the selected contact e 2 Show modity Tell Me When entry A click on this icon opens the Tell Me When dialog which lists the current settings of the selected active Tell Me When feature You can a
245. nother new rule named Redirect all A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 207 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 208 9 a Click the New button in the upper section In the Rule section a new rule named New rule is displayed b Click the New rule label The rule name is represented as input field c Enter the name Redirect all for the new rule and push the return key on your keyboard The rule Redirect all appears in the Rule list Perform the following settings for the rule Redirect all a Set the priority of the rule Redirect all To do so activate the corre sponding radio button for example Low b Under If call from keep the default setting All c Inthe lower section click on If my status is A selection dialog opens that allows you to set the desired presence status d Activate the In meeting check box and click on OK The selection dialog closes e Inthe lower section click Action The following window opens Edit rule Unwanted Callers Action E Put straight through LI Redirect to A OS O Use preferred device E ss 4a pt f Click on for the Redirect to function The following input dialog opens Edit rule New rule g Enter the secretary s name and phone number h Click on OK A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenSca
246. nt Directory Search Windows Internet Explorer o fea Directory Search s axal dC Name Department Company Number a testuser 4924041232164 P as Entries 1 Kd gt N Enter the desired search criteria in the following input fields Name Find a person by his her last name First name Find a person by his her first name Phone Find a person by his her phone number Address group If you have grouped your contacts in address groups you can enter here the address group that contains the person you are looking for A31003 S5070 U102 8 7619 01 2014 230 OpenScape UC Application V7 OpenScape Web Client User Guide A31003 S5070 U102 8 7619 01 2014 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Address book Specify here the address book in which you want to search Max matches Specify here the maximum number of search hits to be displayed in the search hit list The following icons show whether a contact has been found in an external directory a global or a private contact list D The contact information was found in an external directory The contact information originates from the global contact directory of the OpenScape UC Application Empty The contact information originates from your private OpenScape UC Application address book The following operating elements are available in this dialog Click this icon to integrate
247. nt Messaging function window On this tab you can write an instant message and send it to the selected participant a search This feature opens the Directory Search window Enter the data of the user with whom you would like to start a new chat in the search form Click on the Search button The search results are displayed in the lower section Select the desired person Then click on the Add button in the Directory Search dialog or on The Directory Search dialog closes A new tab opens in the Instant Messaging function window On this tab you can write an instant message and send it to the selected participant Close all button A click on this button ends all active chats OpenScape UC Application V7 OpenScape Web Client User Guide 75 Operation Reference Workspace 2 5 6 Conferences The Conferences function window contains a list of all conferences you have created Depending on the OpenScape UC Application system environment the following conferences are listed here as well e pending conferences you have been invited for e active conferences you created yourself e active conferences you were added to as participant The Conferences function window remains empty until you create at least one conference or have been invited for a conference Conferences AE A 2 E All Conferences E Start Time Title Creator i ae Conference Koerfer Hans A Confer ncia Hoelper Aneliya A bo 02 04 13 06 38 PM Confer ncia tes
248. nterpreter 6 3 2 2 If Date Time 232 Click this button to define person entries and add them directly to the rule A dialog opens for you to specify a Display name and a Phone number for a new person Edit rule New rule For incoming call with number Display name In addition this dialog provides the Suppressed number button It lets you define that the rule applies for callers whose phone number has not been transmitted also After having assigned a person and a list of persons to the rule the dialog may look like this Edit rule Family Incoming call from HEE P A Family 123456789 f xl hd OK Cancel You can apply the following actions to a person entry 2 Click this button to change the date for the existing person entry x Click this button to remove the corresponding person entry from the list of callers for this rule The person entry will be deleted from the list for the rule setting If call from but will stay in the list of persons Recently used defined by default so that it can be reused if required 4x Click this button to remove a list of persons assigned to the rule from the list Use this setting to specify for which period on which weekdays and at which time the rule is to apply This setting allows you to link a date list or individual date infor mation to a rule A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Inter
249. o Start a Ad hoc Conference 186 5 6 4 How Add a Participant to an Active Conference 0 0 0 cc ee 187 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 5 Contents 5 6 5 How to Configure a Meet Me Conference 0 0 eee eee 187 5 6 6 How to Configure a Scheduled Meet Me Conference 0 aaaea eee 188 5 6 7 How to Join an Active Meet Me Conference 0 0 cc eee ees 188 5 6 8 How to Initiate a MeetNow Conference 0 0 0 anana ee eens 189 5 6 9 How to Display Conference Data 0 06 eee ene 189 5 6 10 How to Edit Conference Settings 0 0 0 0 0 0 0 cc eee eens 189 5 6 11 How to Start an Ad hoc Web Conference 190 5 6 12 How to Extend a Call to an Ad hoc Web Conference and Invite further Participants 191 5 6 13 How to Start an Meet Me Web Conference 0 0 nee 192 5 6 14 How to Initiate a Phone Handover via DTMF Keys 0 00 0 eee ee 192 6 Rule Interpreter Routing Calls with Rules 0 0 0 ccc es 193 6 1 The Terminology of the Rule Interpreter 0 0 0 0 0 0c eee es 193 6 2 Applying the Rule Interpreter Examples 1 0 20 0 00 cc eens 196 6 2 1 Scenario Ne IN INE ONCE soda co rd a Stow Ne e Eo Balen AS Dake 197 6 2 1 1 How to Configure the In the Office Rule Profile o o o ooooooooooooo o 198 6 2 2 Scenario 2 In Meeting cada id o Ree eee ed 203 6 2 2 1 H
250. o use this feature the e mail client on which the noti fication is received must support the HTML format and JavaS cript must be active In the case of the Text format the pure notification text is transmit ted only Instead of the return call button a link is contained for a requested return call The SMS format is a pure text format as well But since the size of a cell phone display is very limited the notification is used here in short form A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 117 General Main Menu Settings Common 3 1 3 Forward Call On the Forwarding tab you perform the settings for the call forwarding You reach this setting dialog via menu gt General gt Common tab gt Forwarding tab General settings Common Presence Addresses Team Appearance Journal Devices Named device lists DesktopIntegration Activate rule profile Not activated Preferred device Office phone O incoming calls Office phone O outgoing calls office phone f O unconditional to Not activated O on busy to Not activated O after time to Not activated T The following options are available Activate rule profile If you want to configure the call forwarding according to a rule profile you have defined select the corresponding rule profile via the combo box To edit rule profiles adding modifying or deleting you can click o
251. oceed as follows to use an existing greeting file from your file system Step by Step 1 Enter the path and file name of the prepared file in the text field or find the desired file in the file system via the Browse button 2 Click on the Create button The recording is saved and the Recordings page reappears 7 6 2 How to Delete Greetings NOTICE A greeting currently used in a time profile cannot be deleted Before you delete a greeting check whether this greeting is used in a time profile Step by Step 1 In the recording list select the greeting you would like to delete by clicking the radio button in front of the entry 2 Click on the Delete recording button You are prompted to confirm the deletion 3 Click on OK The selected greeting is deleted and you see the Recordings page again A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 287 Voicemail Settings Recordings A31003 S5070 U102 8 7619 01 2014 288 OpenScape UC Application V7 OpenScape Web Client User Guide Index Team tab 139 A Acronym directory 15 adding 165 Address group assigning 68 70 91 Address groups 138 Addresses 134 exporting 137 importing 135 Ad hoc conference 77 80 Ad hoc web conference starting 190 B Bookmarks 103 Bridge number 86 C Call accepting 176 Call control 46 active call 48 consultation call 50 incoming call 47 outbound connection 50 Call forwar
252. oes not contain any rules yet 3 Create the Unwanted callers list of persons a Switch to the Lists of persons tab A31003 S5070 U102 8 7619 01 2014 198 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following window example is displayed Activate profile New edit Lists of persons Date lists Info am Recently used 4 4 New list of persons Aj x New Duplicate Persons from list New list of persons E P No persons entered in the list New Undo Close b Click the New button under the List of persons section The entry New list of persons appears in the upper section of the Lists of persons tab c Click the New list of persons label The list of persons name is represented as input field d Enter the name Unwanted callers for the list of persons and push the return key on your keyboard The Unwanted callers list of persons is displayed in the List of persons section The list does not contain any person entries yet 4 Add persons to the Unwanted callers list of persons Execute the following steps for all persons you wish to add to the list a Click the New button in the bottom section A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 199 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 200 T
253. og you can default bookmarks or open internet pages via bookmarks already specified 2 5 12 1 Options of the Bookmarks Window You can access the following features via the toolbar of the Bookmarks window NOTICE Some features do not become active until you select a bookmark entry A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 103 Operation Reference Workspace e i Create bookmark You use this feature to add a new bookmark to the list The Bookmark Settings dialog opens Bookmark Settings Please select Bookmarks gt Bookmark URL Display Name Description Display Icon kd Scrollbars 5 Width Height I OK Cancel The following options for configuring a bookmark are available in this dialog Please select You can use this combo box to select a bookmark for editing Bookmark URL Enter the internet address of the page that you want to save as bookmark NOTICE To ensure that the selected internet page is displayed as your own tab you must specify the complete URL inclusive http orhttps H Click on Lito check the URL just entered The configured internet page opens in a separate window Display Name Enter here a name under which this bookmark is itemized in the list Description Enter here a short text that describes the bookmark This text is also displayed in the list entry for this bookmark Display Icon Select
254. ogram from there The event time is then displayed in local time e Per caller check box To display only one entry per caller in the journal you can set the Per caller option If a caller tried to reach you several times only the last attempt will be logged You can send and receive voicemails if the system OpenScape UC Application you are logged in to is configured as voicemail server You send voicemails via a voicemail script installed on the voicemail server The system administrator specifies up to five access numbers that enable you to use the voicemail script A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide with different features For example one access number serves for directly Operation Reference Workspace connecting your mailbox via telephone You can then use the phone to record and send a voicemail to listen to incoming voicemails or to edit your mailbox settings You reach the Voicemail Box function window via the main menu when config uring an individual view under menu gt Homepage Voicemail Box ix E x eas eas E cE 2 5 10 1 Information in the Voicemail Box Window Date Duration Name O20L 1552 03 06 02 01 14 07 00 17 SO 12 1251 00 05 19 12 12 30 04 59 NOTICE Alternatively you reach this function window as separate window via the Pearl menu gt Status Information gt Voicemail Number 54804 51841 51508 51901 Entries 4 El
255. oicemail gt Voice mail system 2 Click on the Edit personal filter button to specify details for the playback filter The following page opens User data Voice mail system settings Voice mail system Forward Access Groups Personal filters ite Play messages from the following inbox folders Inbox Which messages are to be considered Message type Voice mails No messages C unread messages only All messages Fax messages No messages a unread messages only O All messages Save Back 3 Select an inbox folder if necessary A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 267 Voicemail Settings Forward Access 4 Select a filter option under Message type The No messages option locks this message type so that it is not considered for playback NOTICE Only message types that exist in the system can be selected The message type Voicemail is always available 5 Click on the Save button at the bottom margin of the page Your settings are saved 7 2 7 How to Set the Speech Recognition Volume To set the speech recognition volume proceed as follows Step by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Click the Edit button next to the Automatic speech recognition entry The following page opens User data Voice mail system settings Voice mail system Forward Access Groups Automati
256. on but do not wish to be disturbed Signal for the other OpenScape UC Application users that you have left your workstation for a short period Signal for the other OpenScape UC Application users that you can be reached at your workstation but only want to be disturbed in urgent cases Signal for the other OpenScape UC Application users that you are cur rently in a meeting and cannot be reached e OK Click this button to save all settings made and close the dialog e Cancel Click this button to close the dialog and dismiss the settings made 6 3 2 4 Action Use this setting to determine the person to receive forwarded calls when the rule is applied A31003 S5070 U102 8 7619 01 2014 236 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter In the lower section of the New edit tab click on the icon 2 of the Action entry or on the entry itself to open the following dialog Edit rule Unwanted Callers Put straight through Ol Redirect to E 07 0 O E gt O Use preferred device A 4p pt The dialog allows you to access the following features e Put straight through With this option being active m all incoming calls are put through to the currently set device from your device list e Redirect to Activate this combo box m to configure the device or person to direct your incoming calls to The calling subs
257. on menu in the main menu and select the Rules option The Rules dialog opens 2 Switch to the New edit tab 3 Select the rule for which you would like to define a day of the week and a time In the bottom area of the tab the rule settings are displayed 4 Click If date time The following dialog opens Edit rule New rule No date restriction Weekday Mo Tu We Th Fr Sa Su Time No time restriction 7 Use mobile time OK Cancel 5 Activate the check box es of the desired day s of the week 6 Click on in the Time section The following input dialog opens Edit rule Family Time range A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 7 In the from input field enter the desired start time The valid format for the time input is hour minutes for example 00 00 8 In the to input field enter the desired end time The valid format for the time input is the same as for the from input field 9 Click on OK The input dialog closes The configured time is displayed in the Time section of the dialog 10 Click on OK The dialog closes The performed settings have been applied and saved Your time information for the selected rule appears on the New edit tab under If date time 6 3 5 Info Tab This tab provides information on gene
258. ook e The Number you have dialed or that was transmitted by the caller e 4 to display the contact information that associates the selected journal entry A click on opens the Lookup Person dialog with the subscriber s contact data if available If no contact information could be found the user will be correspondingly informed in a dialog In this dialog you can integrate the selected person in your own contact list or you can search all configured directories for infor mation about this person e lt or amp Enables calling the displayed phone number or another phone number of the subscriber You can access the additional phone numbers of a user by clicking on the respective receiver icon that is flagged with an additional small triangle The voicemail row is then enlarged and shows all phone numbers under which this subscriber can be reached The journal entries can be sorted in ascending or descending order according to different criteria For this purpose click in the row under the toolbar of the Journal window on the desired sorting criterion Date Name or Number 2 5 8 2 Controls in the Journal Window The following features are available to you in the toolbar of the compact as well as extended view of the Journal window NOTICE Some features do not become active until you select a journal entry e Integrate as new user entry in the address book To transfer the contact data of this call to your contact
259. ou have defined for this purpose A31003 S5070 U102 8 7619 01 2014 242 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Invoking the dialog Select menu gt Rules in the main menu The Rules configuration dialog opens Switch to the Lists of persons tab As long as you do not change anything this tab looks as follows by default Activate profle New edit A Lists of persons Date lists Info Person list am Recently used 2 ae New list of persons Aj x New Duplicate Persons from list New list of persons E P sk No persons entered in the list New Undo Close The List of persons tab is divided into two sections e List of persons All configured lists of persons are listed here e Persons from list All person entries assigned to a list of persons selected in the List of persons section are displayed here Controls in the List of persons section This section may look like this Person list fam Recently used aj ea New list of persons Aj X El New Duplicate By default this section features the following two lists of persons e Recently used The following devices or persons are automatically integrated in this list of persons A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 243 Rule Interpreter Routing Calls with Rule
260. our OpenScape UC Application system environment at least two media servers are available the Call Control window may display another active call in addition to the A31003 S5070 U102 8 7619 01 2014 52 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace ongoing conference This is a connection to the conference system via which the existing conference is transferred to another media server to avoid a system overload NOTICE Conference participants who can open the Call Control window via a link are not displayed in the Call Control when they click on this URL They appear as conference participants in the Call Control of the conference as soon as they dial in NOTICE Depending on the system environment invited partici pants may open the Call Control via the URL contained in the conference notification e mail but see nothing but an empty Call Control window The conference is displayed in the Call Control as soon as it has been started by the conference creator or moderator Moderators and creators can use the following features in the Call Control to control an active conference e ts Starting a Meet Me web conference If you have configured a web conference or were invited for a web conference you can use this icon to set up the connection to the web conference e sf Starting a Ad hoc MeetNow web conference Using this feature you can add a web conference session to an active Ad hoc or
261. ow been removed from the group He she is no longer itemized in the Members list 7 4 2 3 How to Record a Group Name Prerequisites e You are configured on the voicemail system as user e You have already created a private group How to record a group name as greeting Step by Step 1 Open the groups settings page via menu gt Voicemail gt Groups 2 Click on the group s Display name A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 275 Voicemail Settings Time Profiles 3 4 5 6 7 8 The configuration page with available group settings opens Click the Recording link next to Record group name The Recordings dialog opens Enter the number of the telephone from which you want to record the group name Then click on OK The Recordings dialog closes Your phone rings and you can start your recording Click on Record and record the desired name Click on Exit You have now finished recording Click on Save The name you have recorded has been backed up The Recording link next to Record group name is no longer displayed The Name recorded column on the Groups page now features the corresponding check box ticked NOTICE The group name recording procedure is identical with the recording procedure 7 4 3 How to Delete a Group How to remove a private group from the list of groups Step by Step 1 Open the groups settings page via menu gt Voic
262. ow to Configure the In Meeting Rule Profile o o o ooooooooooooo 204 6 2 3 Scenario 3 On Business Trip rencia a a a a aaa ate 209 6 2 3 1 How to Configure the On Business Trip Rule Profile o oooo oo 210 6 3 Functions and Interface of the Rule Interpreter o o ooooooonene eee eens 222 6 321 AcIVate prole Tabu A A A A A a E 222 6 3 1 1 How to Create a new Profile o oooooononene nena 224 6 3 1 2 How to Activate a Rule Profile o ooooooooonono eens 225 6 3 1 3 How to Disable a Rule Profile o ooooooenenene eee eens 226 0 3 2 INSWISdI Tab A A O A A ae See E 226 AA e A Bae Sah ae Bath ote Seca te als b Sea he Sea s eo 229 6 322 i Dale TMC s 2cc5 ateeawae hes bh ie ed eke tee heen own ee ea cao E wie he as 232 o I Slat Stl oct on eo Steg Gs eo a ee ac sue ae acme ee eras ua 6 ena gate aia 235 6 324 ACUON tw S sane eee ears Soe ere bt oe AAG eae oe Ge eG ay Be Se oe 236 6 3 2 9 ASSIGNCG PIOIICS ds prada sa a ES eee 239 6 3 2 6 How to Create anew Rule srt rs eee bad A 240 6 3 2 7 How to Specify Rule Priorities o o ooooooconen nene 241 6 3 3 Lists of persons TaD oi a AAA EI A AAA BO A 242 6 3 3 1 How to Create a new List of PersonS ooooooor eee ee 247 0004 Datelists Fado sin a Res o dia reo Bale ed cee 249 6 3 4 1 How to Create a Date List oooooooooooorr teen ene 252 6 3 4 2 How
263. ow via the Pearl menu gt Status Information gt Missed Calls 2 5 9 1 Information in the Missed Calls Window A journal entry for missed calls contains the following elements from left to right e Acheck box to select entries for editing e Show the status Missed Call of the relevant call e Date and time when the missed call occurred e Name of the caller NOTICE The name can only be displayed if it is contained in the contact list or global address book e Number of the caller e 4 Display contact information about the selected journal entry When you click on this icon the Lookup Person dialog with the subscriber s contact data if available opens e lt or amp Enables initiating an immediate callback to the displayed phone number or to another phone number of the subscriber You can access the additional phone numbers of a user by clicking on the icon that is flagged with an additional little triangle The journal row is then enlarged and shows all phone numbers under which this subscriber can be reached A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 97 Operation Reference Workspace 2 5 9 2 Controls in the Missed Calls Window 2 5 10 Voicemail Box 98 The following features are available to you in the toolbar of the compact view as well as in the extended view of the Missed Calls window NOTICE Some features do not become active until you selec
264. owing tooltip like window opens for you to select one or several chat partners Find persons by recent IM partners 4 asearh recent IM partners This feature opens a selection dialog displaying your recent chat partners To invite a person for a chat select him her by activating the check box that precedes the respective name entry A click on the OK button closes the selection dialog A new tab opens in the Instant Messaging function window On this tab you can write an instant message and send it to the selected contact a search This feature opens the Directory Search window Enter the data of the user with whom you would like to start a new chat in the search form Click on the Search button The search results are displayed in the lower section Select the desired person Then click on the Add button in the Directory Search dialog or on The Directory Search dialog closes A new tab opens in the Instant Messaging function window On this tab you can write an instant message and send it to the selected participant A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace Alternatively you can open this window via one of the following actions e With a clickon inthe row of the desired chat participant in the Contacts function window e With a click on in the row of the desired chat participant in the Directory Search function window after
265. p by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Click the Change button next to Change PIN The following window opens Change PIN New PIN Confirm new PIN User password Cancel 3 Enter a new PIN in the New PIN field and repeat the entry in the Confirm new PIN field 4 In the User password field enter your current password that you also use for logging on to the OpenScape Web Client 5 Click on the Save button After your new PIN has passed the system s security check you receive a modification confirmation NOTICE f your new PIN does not comply with the security policy or contains invalid characters you are prompted to repeat the entry You can do this via the Next button 6 Click on the Next button The window closes and the new PIN is immediately valid 7 2 2 How to Select User Prompts How to select the user prompt type for your voicemail box and define the relative playback volume Step by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Click in the User prompts combo box and select whether to use standard or abbreviated user prompts 3 Set the playback volume The default setting is level 5 4 Click on the Save button Your modifications are saved A31003 S5070 U102 8 7619 01 2014 264 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail
266. pe Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The input dialog closes The Redirect to function is active m i Click on OK The Action you have defined appears in the rule settings j Click on Assigned profiles A selection dialog opens that allows you to set the desired rule profile already defined k Select the profile In meeting and click on OK The selection dialog closes The profile In meeting is displayed under Assigned profiles The rule Redirect all has been completely configured for its use in the profile In meeting 10 Close the Rules dialog by clicking the Close button 11 Activate the In meeting profile a Click on the combo box Min the main menu A selection menu opens b In this menu select the rule profile In meeting marked by the symbol The symbol changes to The In meeting profile is active You have created configured and activated the In meeting rule profile The rules of this profile are used for routing your incoming calls 6 2 3 Scenario 3 On Business Trip You are on a business trip for a week During this time all calls from members of your family and preferred customers are to be redirected to your cell phone and the rest of calls to your secretary Your family should always be able to reach you the preferred customers however only during the business hours from 08 00 a m to 4 30 p m
267. pe Web Client User Guide 3 Contents 20 4 WINCCIONYSCaICh cb ua iaa Or Che eee Ee Bet AGE ees 90 2 5 7 1 Information in the Directory Search Window 00 0 ee eee 91 2 5 7 2 Controls in the Directory Search Window 0 0 00 eee eens 92 E E A A A A ETS 93 2 5 8 1 Information in the Journal Window 94 2 5 8 2 Controls in the Journal Window 95 ZO IVINS SEC MAIS ru A dt a as 96 2 5 9 1 Information in the Missed Calls Window ooo 97 2 5 9 2 Controls in the Missed Calls WiNd0W o 98 2010 OMS CUI NON ada o dia a oe Ae td o as eke al e ek ee ee 98 2 5 10 1 Information in the Voicemail Box Window 000 ce ee ee eee 99 2 5 10 2 Controls in the Voicemail Box Window 0 00000 cc ee eee 100 2 0 10 3 How to Control Voicemail Playback Voicemail Player o ooooooooooo 100 LVE Cal FeOVWANGIING 25 ica dad A eed ee ed eth ede edad wee he id 101 2 0 11 1 Options in the Forwarding Window 0 eee eee 102 20 12 BOOK Ss ete este sider catia ne is aS tac ce estes et eed nin sates mtn ead ec oem ns ened eee yen estes io 103 2 5 12 1 Options of the Bookmarks Window 0 000 cee eee eens 103 2 5 13 Team Features Overview cis a dd Bt cakes iria id Rae 105 2 5 13 1 Team View Controls and Features ee ee 106 3 General Main Menu SGUINGS 6 2044 2d is a ts Sea 112 SAN COMMON a tee ce a ee a ee R 112 Sal
268. per greeting type and working day The time profile for the enhanced greeting configuration It enables config uring the greetings of the single greeting types for each working day separately A31003 S5070 U102 8 7619 01 2014 262 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings Voice Mail System e Mobility number This feature enables you to specify forwardings that the caller can trigger by telephone key entry Forwarding can be used for both internal and external destinations or to trigger an action such as switching to another voice mailbox or granting callers callback access access to their voice mailbox Forwarding can be set up with different variants actions with each call forwarded being assigned its own phone key ranging from O to 9 as well as and Your voicemail should inform the caller of the appropriate phone key You must record this information as a separate greeting If the caller presses the predefined phone key after listening to your greeting the call is forwarded using the specified action You can also define various actions for multiple forwarding and make them available to the caller Configured forwarding options and their destination numbers are displayed in the Phone number field The corresponding phone key is displayed under Reachable with key s You can quickly enable or disable existing forwardings via the options Enabled or disabled The Forward Mode page provides a
269. pplication before using the web conferencing application After the start of a web conference the participants can download a program via a user specific Internet address The online session is opened after the conference partici pants have started this program Web conferencing applications support two user roles A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 79 Operation Reference Workspace Presenter His her desktop is presented to the other participants He she can allow forbid controlling his her desktop Viewer He she watches the presenter s desktop The following user modes are possible during a web conference Moderator He she organizes opens and controls a web conference Participants active passive these are the conference participants who have been invited for a web conference and join a web conference session When the moderator starts a web conferencing session he she is in display mode The participants are in viewer mode and see the moderator s desktop The moderator can change this mode by assigning a participant the privilege to display his her desktop In addition the moderator can delegate the operation of the desktop elements to a participant This enables the partic ipant to remotely control the mouse and keyboard of the computer the desktop of which is currently displayed He she can thus operate the computer With configuring a con
270. preter Routing Calls with Rules Functions and Interface of the Rule Interpreter In the lower section of the New edit tab click on the 2 icon of the If date time entry or on the entry itself to open the following dialog Edit rule New rule No date restriction Weekday Mo Tu We Th Fr Sa Su Time No time restriction _ Use mobile time The dialog is divided into the following sections e Date In this section define in which period the rule is to apply for example 26 June to 12 August e Weekday In this section define the weekdays on which the rule is to apply within the specified time range for example only from Monday to Friday e Time In this section configure at which time the rule is to apply for example from 3 00 p m to 4 00 p m The settings shown in the following dialog as an example mean that the current forwarding rule is to apply from 26 June to 12 August but only from Monday to Friday between 3 00 p m and 4 00 p m Edit rule family Date i vacation 2011 08 28 f X a Weekday Mo Tu we Th Fr Sa X Su Time No time restriction Use mobile time oK Cancel The following operating elements are available in this dialog A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 233 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 234 Use mobile time
271. r The OpenScape Web Client login dialog opens 6 Log on to the system with your user name and new OpenScape UC Application password NOTICE Verify that the OpenScape UC Application password you have entered complies with the following requirements It must comprise at least one special character one digit and one capital letter as well as not more than three of the same character In succession IMPORTANT The OpenScape UC Application password must not be changed again within the next 24 hours after the last alter ation 5 3 2 How to Set your own Presence Status How to set your current presence status Step by Step 1 Click in the main menu on the combo box of the presence display z OF p asisti i 2 Select the desired presence status from the presence status list You presence status is integrated in the combo box of the presence display and shown in the contact lists of your OpenScape UC Application contacts 5 3 3 Controlling the Presence Monitoring You can use the features described in the following to allow or suppress the display of your presence status in the contact list of other users 5 3 3 1 How to Allow Presence Monitoring How to allow the display of your presence status in the contact list of other users A31003 S5070 U102 8 7619 01 2014 156 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Settings related Actions Step by Step 1 Click on menu in the main menu and select t
272. r Guide Step by Step Contact Management Step by Step 1 Click on in the Contacts function window The Contacts window opens Add entry to contact fist Surname Test Firstname Klaus Display Name Address group Company Surprise Department Location Building Room Business Phone 492328438578345 Home Phone Mobile Phone Video Phone Fax klaus test surprise com Business e mail Home e mail URL klaus test imsrv intra surprise net IM address userid286 im Comment Ask Test Klaus for the permission to receive presence information OK Cancel 2 Enter the person s Surname and or First name in the respective fields 3 Click on 4 The dialog with the search results from different directories opens 4 Click on the desired contact entry to select it 5 Click on the Add button The dialog with the search hits closes The available contact data has been copied to the Contacts dialog If desired you can complete the contact data here 6 Click on OK to confirm your entries The dialog closes Your entries are saved and the new contact entry appears in the contact list 5 4 3 How to Edit Contact Data Prerequisites e The program is correctly configured and you are logged in at the communica tions system A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 167 Step by Step Contact Management Step by Step How to edit the contact in
273. r subsequently to the rule as forwarding desti nation as well as to the Forwarding destinations list The following dialog opens OpenScape WebClient Directory Search Windows Internet Explorer Col E fees Directory Search testuser 4924041232164 Et Entries 1 kK 4D M The search hit is then copied and becomes directly the forwarding desti nation for the rule and is added automatically to the list of forwarding destinations Aclick on this button lets you define a new forwarding destination directly The following dialog opens which allows you to define a display name and a phone number for the forwarding destination Edit rule New rule A31003 S5070 U102 8 7619 01 2014 238 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter e Use preferred device Activate this check box m to set the forwarding destination for incoming calls in such a way that the calling subscriber sees your one number service number and not the phone number to which the call has been routed NOTICE You can perform this setting by using one of the actions described for the Redirect to option A click on the small triangle opens a selection list of the devices you have added to your preferred device list or used as forwarding destination within a rule profile In addition you can select the device your ONS number has been assi
274. r team administrator of the same team NOTICE Other team administrators are not entitled to withdraw the team administrator privileges from the team creator e Select team combo box A click on this combo box displays a list of all teams you have been added to or that you have created as team administrator You can select a team in this list The team members are listed in the Team View window e Presence status of a team member The Team View shows you the presence statuses of other team partners Available Unavailable or the person does not allow monitoring his her presence status or presence information cannot be displayed because the team member has not yet accepted the team prompt Do not disturb Be right back Busy 6 In a meeting e Name of the team member With a click on Name you can sort the team members alphabetically by their names NOTICE The name of the team administrator is highlighted A31003 S5070 U102 8 7619 01 2014 110 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace e Number of the team member With a click on Number you can sort the team members in descending or ascending order by their phone numbers NOTICE The number of the team administrator is highlighted e Display the partner journal This icon is only displayed if the relevant team partner has allowed other users to access his her journal All Calls With a click on thi
275. ral procedures for creating and activating rules and profiles You reach the Info tab via the main menu gt menu gt Rules When is a rule carried out A rule can only be executed if it has an action and it is assigned to an active profile A profile contains a summary of rules and must be activated to execute its rules The order in which rules are executed is determined by the priority of a rule high normal low and the rule sequence if the priority is the same Steps to set up a rule 1 Create Open dialog New edit and create a new rule Fill out a condition and action for this rule and set the priority 2 Assign Rules are assigned to one or more profiles in the dialog New edit Assigned profiles or in the dialog Activate profile List Rules of profile 3 Activate A profile can be activated directly in the dialog Activate profile by the first icon in the list Profile or in the dialog Forwarding Activate rule profile A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 257 Voicemail Settings User Data 7 Voicemail Settings 7 1 User Data 258 User data Voice mail system Forward Access Groups Time profiles Recordings After you have invoked the Voicemail option from the menu you can perform settings for the voicemail system Via the navigation bar on the left hand margin of the settings dialog you can open th
276. ransmitting control commands to the system by sending DTMF tones NOTICE The administrator can deactivate the operating menu by configuration Furthermore he she can change the assignment of commands to the single keys In case of doubt have the menu options announced via You control a conference with the keys of your configured preferred device by entering two key commands This prevents disruptions caused by a telephone key pushed inadvertently NOTICE The administrator can deactivate this behavior by configuration so that you do not have to push the respective first key Control commands You can use the following key commands for controlling a conference k Prompt menu The available menu options are announced to you 2 Lock unlock conference Once the conference has been locked no further participants may dial in Pushing this key once more undoes the restriction A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 55 Operation Reference Workspace 56 3 Mute self Via this key you can temporarily deactivate the microphone of your telephone The conference connection is maintained Pushing this key once more reacti vates the microphone 4 Mute conference This feature mutes all microphones of the conference participants Only the voice signal of the conference participant who triggers this function is still transmitted to all conference participants
277. re persons from an existing list of persons to the rule The following dialog opens Person list Recently used Add from list New list of persons O A test Suppressed number 2 Add Cancel The following operating elements are available in this dialog Add from list This combo box provides a list of all available lists of persons Combo box To select the person entries Add Click this button to add the selected persons to the rule and close the dialog A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 229 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Cancel Click this button to close the dialog and dismiss the settings made e Click this button to assign an already defined list of persons to the rule The following dialog opens Edit rule Family Add person lists TT Ad New list of persons aj TT B New list of persons 1 Add Cancel The following operating elements are available in this dialog Combo box To select the person entries Add Click this button to add the selected persons to the rule and close the dialog Cancel Click this button to close the dialog and dismiss the settings made e 4 Click this button to search the configured directories for a specific person and add him her subsequently to the rule The following dialog opens OpenScape WebClie
278. rectly connected In contrast if you have set for example your mobile phone as preferred device a connection from the PBX to your preferred device is set up first You need to accept this call before the connection to the conversational partner can be established 5 5 3 How to Dial a Phone Number Using Copy amp Paste You can use the copy 8 paste method to set up a connection to a phone number that you have entered in another application for example a word processing program Step by Step 1 Select the phone number in the application for example in a word processing program and copy it to the clipboard with Ctrl C or with the features provided by the application 2 Paste the phone number with one of the following hotkeys from the clipboard into the lt Name or Number combo box in your client s main menu a Shift key Ins without office code b Ctrl V without office code 3 Click on 4 in the main menu The connection is immediately set up and displayed in the Call Control function window 5 5 4 How to Accept a Call Prerequisites e The program has been configured correctly and completely e You are logged on to the communications system To accept an icoming call displayed in the Call Control function wndow proceed as follows A31003 S5070 U102 8 7619 01 2014 176 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Communicating with your Contacts Step by Step Click o
279. red in the CMP as your ONS number for example your mobile phone In this case a connection is set up from the PBX to your currently set preferred device You need to accept this call Only then the connection to the desired conversation partner is set up and indicated in the Call Control After you have initiated a call the following call control features are available e e Callback Completion of Calls to Busy Subscriber CCBS enables the user to automate a connection setup to a previously busy target subscriber via the telephone exchange When you call a subscriber and receive a busy tone you can click on in the Call Control window to activate this service If the previously busy target subscriber becomes available again the OpenScape Web Client is informed by the telephone exchange accord ingly The OpenScape Web Client then lets you know by a call signal in the Call Control window that the target subscriber is no longer busy If you accept this return call with a click on the target subscriber is called by the telephone exchange again Completion of Calls on No Reply CCNR enables the user via the telephone exchange to automate a connection setup to a target subscriber who does not answer the phone When the target subscriber is available but does not answer the phone you can click on in the Call Control window to activate this service before hanging up When the target subscriber hangs up the next time the
280. rename Click on the address group name or on 4 The cursor appears in the name entry Change the address group name Push the return key The changed name is itemized in the list of configured address groups Click on OK Your modification is saved and the General settings dialog closed NOTICE When you complete the renaming with OK the address group will be modified in all data records that access it 5 4 13 How to Assign an Address Group to a Contact 174 Step by Step Proceed as follows to assign an address group to a contact 1 2 3 4 5 6 Open the Contacts function window Click on the name of the contact who you wish to assign to a previously defined address group to select him her Click on l The Change entry in the contact list dialog opens with the already available contact data Click on 2 The Assign address groups dialog opens Set the check box of the desired address group Then click on OK A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Communicating with your Contacts The Assign address groups dialog closes Your settings are applied 7 Click on OK in the Change entry in the contact list dialog Your settings are saved and the dialog closes 5 5 Communicating with your Contacts The following features are available for communicating with other subscribers 5 5 1 How to Call a Contact Prerequisites
281. rence Main Menu 26 f you want to obtain the contact data of a subscriber from all configured directories click on after you have entered the contact s name While you enter the letters of a name in the input field a shortlist opens if the specified characters match a name contained in your private contact list If you have restricted the display of your private contact list to one address group only contacts found in this address group are suggested Directory search Click on this icon to open an input mask in which you can look for a contact by specifying different search criteria Call subscriber Click on to dial the phone number you have entered via keypad Drop a call Click on to end an active call Name display Displays your user name E Available gt or amp gt Presence Display Presence display in the form of a combo box which displays your current OpenScape UC Application user status After a click on this combo box you can change this status via a selection list IE Ofice phone 7 OF BB gt Device Display The device display combo box shows the device currently used for the communication Hover with the mousepointer over the combo box to display a quick info showing the device name and address phone number After a click on this combo box you can change the device used via a selection list Rule Profile Display This is a combo box for displaying the currently used rule profile
282. rences between the system times of the conference participants thus avoiding failed dial ins If the defaulted conference duration was too short it is automatically prolonged following the defaults in the system configuration Such prolonga tions are defined in accordance with the overall duration of conferences configured in the system The default set value for a prolongation is 30 minutes Depending on the conference control privileges that the participants have the following two types of Meet Me conference are possible A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 77 Operation Reference Workspace 78 Open conference An open conference is a Meet Me conference in which all participants have equal control privileges An open scheduled conference starts automatically at the set time An open unscheduled conference is started either manually by one of the conference participants or automatically by the first conference participant who dials in The conference configuration allows two ways of joining in Participants are either called automatically by the system after the conference start dial out or they need to dial in by themselves dial in The conference creator is called by the system by default dial out gt All other conference participants have to dial into the conference individually dial in However you can configure the system to also call single participan
283. right Text formatting as running text starting directly behind the send time Text formatting as running text indented around the time Text formatting as running text starting below the line for the send time Text formatting as running text starting below the line for the send time and indented Via the Show emoticons checkbox you can define whether or not emoticons are displayed in the sent text Output paragraph formatting IX Show emoticons e amp Invite somebody to this chat Clicking on this button opens a dialog in which you can invite additional OpenScape UC Application users to the chat This initiates a chat conference for which the exchanged messages are displayed to all chat partners fr OpenScape WebClient Instant Messaging mE Instant Messaging ew Conference 1 Conference 1 a X P Petersson A Arnesson was invited to the conference Connected 2 Send A clickon amp opens a tooltip like window for you to invite further chat partners You have the following options recent IM partners This feature opens a list displaying your recent chat connections Select the persons you would like to invite to the chat conference by ticking one or several check boxes next to the name entries Click on OK The selected persons are added to the chat conference and the selection list is closed asearch This feature opens the Directory Sear
284. rning is displayed Confirm this security prompt with a click on the Apply button The connection to the web conference server is set up 5 6 14 How to Initiate a Phone Handover via DIMF Keys Step by Step 192 How to change a device you use in a conference 1 2 3 4 jkl Push the 5 key Enter the phone number of the device you want to switch to Complete entering the phone number with the key The entered phone number is announced for you to check You are then prompted to continue with one of the following options e Pushthe key to perform the handover abe e pushthe 2 key to abandon the process A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules The Terminology of the Rule Interpreter 6 Rule Interpreter Routing Calls with Rules The rule interpreter of the OpenScape UC Application is a tool that automatically analyzes incoming calls based on customized rules and that routes such calls to a specific contact or terminal IMPORTANT Members of a Multi Line Hunt Group MLHG are not permitted to use the rule interpreter or the Rules feature If you are out on business frequently and not able to accept your incoming calls personally the rule interpreter is a useful tool For example you can specify that calls arriving during a recurring meeting are automatically routed to your secretary NOTICE Forw
285. rom list section A31003 S5070 U102 8 7619 01 2014 244 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter e Click this button to integrate specific persons from already created or existing lists of persons in the current list of persons The following dialog opens Person list Recently used Add from list New list of persons O A test Suppressed number 2 Add Cancel The following operating elements are available in this dialog Add from list This combo box provides a list of all available lists of persons Check box to select the person entries Add Click this button to add the selected persons to the list of persons and close the dialog Cancel Click this button to close the dialog and dismiss the settings made e 42 Click this button to search the configured directories for a specific person and add him her subsequently to the current list of persons The following dialog opens OpenScape WebClient Directory Search Windows Internet Explorer gt a kE Directory Search Name Department Company Number a testuser 4924041232164 Entries 1 K 4 Pp IA Enter the desired search criteria in the following input fields A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 245 Rule Interpreter Routing Calls with Rules Funct
286. routing options for incoming and outgoing calls via the general settings in the settings dialog You reach this dialog with a click on 4 or via menu gt General gt Common tab gt Forwarding tab e Forward incoming calls Use this option to select the device to which an incoming call is to be routed The forwarding destination is displayed to the caller In addition you can bind specific status conditions to the forwarding in the settings dialog You reach this dialog with a click on 4 or via menu gt General gt Common tab gt Forwarding tab It is possible to determine one device for each of the following statuses unconditional to routes a call to the phone number defined for this purpose without condition A31003 S5070 U102 8 7619 01 2014 102 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace onbusy to routes a call to the phone number defined for this purpose only when your line is engaged NOTICE This feature is only available for specific PBXs after time to routes a call to the phone number defined for this purpose if the call is not accepted after a specific period NOTICE This feature is only available for specific PBXs 2 5 12 Bookmarks You reach the Bookmarks function window via the main menu under menu gt Homepage by selecting Show Bookmarks in the combo box Bookmarks Ge g M EU Test search engine Entries 1 ki bb In this dial
287. rrent URL of your OpenScape Web Client to your internet favorites list Thus you can open the OpenScape Web Client directly via your web browser s favorite list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 35 Operation Reference Main Menu 2 4 1 4 Help A click on User manual PDF in the menu area on the right opens the user manual for the program in a separate window 2 4 2 Presence Display In the main menu next to the name of the currently logged in user you find the presence display combo box On the combo box you see the icon of the respectively set presence status When you click on the combo box the following menu opens In this menu you can set your current presence status This status is then indicated by an arrow Available Unavailable Do not disturb Be right back Busy 5060 In meeting Change Status Text Only if you have allowed an OpenScape UC Application user to view your presence status the status will be displayed for this user Your presence status is then displayed in the contact lists and the directory search NOTICE When an OpenScape UC Application user integrates another OpenScape UC Application user in his her contact list by directory search he she sends automatically a presence prompt to this user even if the Ask lt contact name gt for the permission to receive presence information option is inactive The user addressed in thi
288. rs who are members of a Multi Line Hunt Group MLHG at the same time must not configure a named device list as preferred device for incoming and or outgoing calls OpenScape Web Client users who are members of a Multi Line Hunt Group MLHG at the same time must not configure their voicemail box as preferred device for incoming and or outgoing calls OpenScape Web Client users who are members of a Multi Line Hunt Group MLHG at the same time must not deploy the rule interpreter or the Rules feature Restrictions when using OpenScape Web Client with Internet Explorer You must disable the compatibility view in the Internet Explorer by deactivating the check boxes of all options in the following dialog Tools gt Compatibility View settings 18 A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 2 2 User Login Operation Reference User Login Restrictions when using OpenScape Web Client with Safari 5 Please consider the following functional restrictions when using OpenScape Web Client with the Safari 5 browser e The desktop integration is not supported with the Safari 5 browser for Mac OS and Microsoft Windows e The web conferencing application OpenScape Web Collaboration of the OpenScape UC Application is not supported for Mac OS You invoke the OpenScape Web Client in your preferred web browser The system administrator provides the OpenScape UC Application system URL that yo
289. rson list Unwanted caller 5 6 b c d Specify the name of the desired person in the Display name input field Enter the phone number of that person in the Phone input field Click on OK The input dialog closes The new person entry has been integrated in the Family list of persons Create the Preferred customers list of persons a b c d Click the New button under the List of persons section The entry New list of persons appears in the List of persons in the upper section of the Lists of persons tab Click the New list of persons label The list of persons name is represented as input field Enter the name Preferred customers for the list of persons and push the return key on your keyboard The Preferred customers list of persons is displayed in the List of persons section The list does not contain any entries yet Add persons to the Preferred customers list of persons Create a new rule named Put through a b c d Switch to the New edit tab Click the New button in the upper section In the Rule section a new rule named New rule is displayed Click the New rule label The rule name is represented as input field Enter the name Put through for the new rule and push the return key on your keyboard The rule Put through appears in the Rule list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpr
290. rule The order of rules is important The Redirect family rule has the highest priority the Redirect preferred customers rule has medium priority and the Redirect all rule has the lowest priority If for example the Reroute all rule came in second position you could be reached by your family but the preferred customers would always talk to your secretary as the Reroute preferred customers rule would never be applied 6 2 3 1 How to Configure the On Business Trip Rule Profile 210 This section contains the step by step guide to creating the example rule profile On Business Trip A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples Step by Step 1 Click on menu in the main menu and select the Rules menu option The Rules dialog opens 2 Create a new profile called On Business Trip a Switch to the Activate profile tab b Click on the New button A new list entry New profile is added to the Profiles list c Click on the New profile label The profile name is represented as input field d Enterthe name On Business Trip for the new profile and push the return key The new profile is displayed with the new name On Business Trip in the Profiles list NOTICE The On Business Trip profile has been created However it does not contain any rules yet 3 Create the
291. s Edit rule Unwanted Callers Action E Put straight through LI Redirect to E _ b 40At O Use preferred device O d Click on for the Redirect to function The following input dialog opens Edit rule New rule Redirect to Display name Phone OK Cancel e Enter the secretary s name and phone number f Click on OK The input dialog closes The Redirect to function is active m g Click on OK The Action you have defined appears in the rule settings h Click on Assigned profiles A selection dialog opens that allows you to set the desired rule profile already defined i Select the profile On Business Trip and click on OK The selection dialog closes The profile On Business Trip is displayed under Assigned profiles The rule Redirect all has been completely configured for its use in the profile On Business Trip 14 Close the Rules dialog by clicking the Close button 15 Activate the On Business Trip profile a Click on the combobox Bin the main menu A selection menu opens b In this menu select the rule profile On Business Trip marked by the symbol gt A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 221 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter The symbol changes to The On Business Trip profile is active You have created configured and activated the O
292. s Functions and Interface of the Rule Interpreter All devices or persons that you have newly integrated in one of your lists of persons The phone numbers you have defined for the If call from rule setting on the New edit tab e Forwarding destinations In this list of persons all devices or persons you have defined as forwarding destinations for the Action rule setting on the New edit tab are integrated automatically NOTICE You can only edit the predefined lists of persons Recently used and Forwarding destinations e add new persons to the lists delete persons from the lists and modify existing person s data for example phone number You cannot delete the two lists of persons The following operating elements are available in the List of persons section e A Click this button to modify the name of a list of persons NOTICE You can also directly click the name of the list of persons list to rename it e X Click this button to remove a list of persons from the list e New button Click this button to create a new list of persons e Duplicate button With a click on the Duplicate button you can create a new list of persons by duplicating an already existing list of persons Controls in the Persons from list section This section may look like this Persons from list New list of persons E y A test Suppressed number P X E New Undo The following operating elements are available in the Persons f
293. s gt Recordings Standard user greetings Default user greetings are marked with a number and a star in the list Only those default user greetings are available that a user with adminis trator privileges has previously recorded on the Recordings configuration page as default user greeting Business days By activating the appropriate Business days check box you determine for which weekdays the selected greetings are to be played Business hours You can enter a time range for business hours in the from and to input fields Enter the times in hours and minutes syntax HH MM Outside the period specified here the greeting you have set under After hours or a default greeting of the system is used In the Greetings section you can assign personal greeting texts to different call types Alternate greeting An alternative greeting is played independently from the call type internal external busy AS soon as you record and activate this greeting all incoming calls will be answered with it This setting disables any other greetings you may have set for internal calls external calls calls with engaged line or outside business hours Internal Select here the greeting to be played if the received call is an internal one for example within your company External Select here the greetings to be played if the received call is an external one for example a call from the public telephone network Busy Select here the greeting
294. s Manual In this chapter you find information about the structure and use of these operating instructions as well as a list of all acronyms used Chapter 2 Operation Reference This chapter represents the different controls and explains how to use them Chapter 3 General Main Menu Settings This chapter serves as reference for basic configuration via main menu Chapter 4 Communicating with Contacts In this chapter you find information about the product s features that enable communicating with your contacts Chapter 5 Step by Step The information contained in this chapter helps the user to familiarize himself herself with the product s features A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 13 About this Manual Representation Conventions Chapter 6 Rule Interpreter Routing Calls by Rules The rule interpreter enables the mobility of OpenScape UC Application users In this chapter you find general information about the rule interpreter tool instruc tions for setting different parameters of this tool and descriptions of its controls and their operation Chapter 7 Voicemail Settings This chapter contains information about the configuration and operation of the voicemail system 1 3 Representation Conventions We use the following markups and representations to highlight information in this manual 1 3 1 Formats and Display Forms 14 In the manual on hand the
295. s are available in the Devices of list section Move selected phone number up Click on to move a selected device entry up the list This increases the call priority for this device Move selected phone number down Click on to move a selected device entry down the list This decreases the call priority for this device Add phone numbers from list Click on this icon to add further devices from the List of preferable devices Another dialog opens that lists all configured devices You can select one or several devices by ticking the respective check boxes A click on the Add button closes the dialog and confirms your selection The new device appears in the list of phone numbers assigned to the named device list Click on this icon to add new phone numbers to the List of preferable devices The following dialog opens Edit device of list x Name Phone OK Cancel NOTICE Depending on your profile settings as OpenScape UC Application user in the CMP the icon may be hidden In this case there is no way to add any number of your own devices to the selected named device list or to your OpenScape UC Application device list You can still use your ONS number and the already configured devices A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide General Main Menu Settings Common e 2 Edit entry Click on this icon to change an existing phone number entry
296. s comment on the conference All invited participants can see this additional text in the list entry of the relevant conference in the Conferences window A click on 2 next to the Related information combo box opens the following dialog in the text field of which you can enter the additional text You can save your entry with OK and close the dialog Options You can use this option to define which options are configured with this conference for the conference participants Open Conference default or moderated conference If this option is set all conference participants have equal rights to control the conference If this option is not set the conference can only be started and controlled by the moderator conference creator Record name Activate this option if only participants are allowed to join the conference who have previously stated their names If aname recording has not been performed yet the system prompts the relevant conference participants to first record their name Video conference If the Video conference option is set the conference is prepared as video conference Web conference Setting the Web conference option will start a web session in addition to the audio conference NOTICE The Web conference option is only available if a web conferencing system has been configured OpenScape UC Application V7 OpenScape Web Client User Guide 87 Operation Reference Workspace 88 Apply button A c
297. s icon you can have the Journal of the selected team partner displayed NOTICE In the journal of the team partner you see question marks instead of the names of his her private contacts by default However the system administrator can change this represen tation across the system NOTICE Phone numbers displayed to a user in a partner journal via the Team View are represented in exactly the same way as in the Journal of the relevant partner This representation depends on the numbering plan of the respective partner As a result a phone number may be displayed in the partner journal in a format that the monitoring user cannot dial e Displaying a team member s telephone status lf a team partner has accepted your team prompt one of the following icons is displayed This is independent from whether or not he she has allowed you to see his her presence status also This icon indicates that the team partner has allowed you to monitor his her presence status and that his her telephone is ready for a call With a click on you can directly initiate a call to the team partner via the Team View This icon indicates that the team partner has allowed you to monitor his her presence status and that his her telephone is currently busy This icon indicates that the team partner has not allowed you to monitor his her presence status A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User
298. s way can then use this prompt to decide whether he she allows the requesting user to see his her presence status If in contrast a contact is added manually thus without directory search use this option is grayed out and unavailable The following presence statuses are available e Available Signal for the other OpenScape UC Application users that you can be reached at your workstation Unavailable Signal for the other OpenScape UC Application users that you cannot be reached at your workstation e Do not disturb Signal for the other OpenScape UC Application users that you can be reached at your workstation but do not wish to be disturbed A31003 S5070 U102 8 7619 01 2014 36 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Main Menu e Be right back Signal for the other OpenScape UC Application users that you have left your workstation for a short period e Busy Signal for the other OpenScape UC Application users that you can be reached at your workstation but only want to be disturbed in urgent cases e i In a meeting Signal for the other OpenScape UC Application users that you are currently in a meeting and cannot be reached NOTICE Do not forget to always set your current presence status so that your colleagues always know whether or not they can contact you The menu provides the Change Status Text option in addition Selecting this option opens the following d
299. sers are not allowed to see your presence status list Your presence information is not displayed to the selected user 5 3 4 How to Set your Preferred Device How to set your preferred device for inbound or outbound calls Step by Step 1 Click in the main menu on the combo box of the device display Or IE Office shone 2 Select the desired device from the device list You can use the configured device for inbound and outbound calls from now on IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure a named device list as preferred device for incoming and or outgoing calls IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure their voicemail box as preferred device for incoming and or outgoing calls 5 3 5 How to Define a new Device If you wish to add a new device to your device list proceed as follows NOTICE Depending on your profile settings in the CMP you may not be authorized to add any new devices to your OpenScape UC Application device list In this case you can only use your ONS number and already configured devices as preferred devices Step by Step 1 Click in the main menu on menu and select the General option The General settings dialog opens A31003 S5070 U102 8 7619 01 2014 158 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Settings related Actions 2 Switch to the tab Common gt Devices General settings Common
300. ss Group Step by Step Proceed as follows to delete an address group 1 2 3 4 5 Click in the combo box of the Contacts dialog The list of already existing address groups is displayed Select here the Edit feature The General settings dialog opens You can already see the Address groups tab Select the address group that you want to delete Click on x The address group will be removed from the list Click on OK Your modification is saved and the General settings dialog closed 5 4 11 How to Filter your Contact List by Address Group Step by Step A31003 S5070 U102 8 7619 01 2014 How to display the contacts of an existing address group in the contact list 1 Click in the combo box of the Contacts dialog The list of already existing address groups is displayed 2 Select the desired address group The address group is displayed in the combo box and the associated contacts appear in the Contacts dialog OpenScape UC Application V7 OpenScape Web Client User Guide 173 Step by Step Contact Management 5 4 12 How to Rename an Address Group Step by Step Proceed as follows to rename an address group 1 2 3 4 5 6 7 Click in the combo box of the Contacts dialog The list of already existing address groups is displayed Select here the Edit feature The General settings dialog opens You can already see the Address groups tab Select the address group that you want to
301. ss v lc al not assigned y PY 4 not assigned v 5 not assigned z ooo 6 not assigned v id not assigned v 3 IS 0 not assigned v not assigned v Default menu The table below describes the available actions Action Description Not assigned This selection disables the corresponding key number Disconnects the call if the caller presses the relevant phone key Callback access call Allows the caller to access your mailbox quickly without hav back mode ing to enter the voicemail box number Direct access control Allows the caller to access your mailbox normally mode Guest access answer Allows leaving a message The caller has to enter the ing machine mode required mailbox number Mobile phone number Forwards to a preset mobile phone number The operator s phone number is configured in the user group but it may also be configured in the voicemail profile A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 269 Voicemail Settings Forward Access ee Ee Page the user The caller pages you by pressing the relevant phone key Referral extension Performs a forwarding to the referral extension you have defined Skip greeting Allows the caller to skip the welcome greeting Dial the number Allows the forwarding of calls to any telephone number If the caller pushes the corresponding phone key the call is imme diately connected to the telephone nu
302. ssed Calls function window enables fast access to all missed calls and calling logged communication partners Voicemail Box The Voicemail Box function window enables fast access to received voicemails and provides controls for playing them Journal Voicemail Box This function window enables toggling the Journal lists all calls and the Voicemail Box lists all received voicemails Conferences The Conferences function window provides the controls for creating a new conference or for starting a configured conference If you have a configured web conference connection you can select whether this connection is to be started at a conference also Instant Messaging The Instant Messaging function window enables sending and receiving instant messages It also provides an overview of the active chat connec tions A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 2 5 2 General Controls Operation Reference Workspace Contacts compact This function window provides a compact view of the contact data of your OpenScape UC Application contact list i e the contact entries are only listed with Name and Number Contacts The Contacts function window represents your private contact list You can add single contacts to this contact list manually or import such contacts from various directories and then group them in the list to suit your own requirements You can also directly call singl
303. st of persons Unwanted callers e anew rule Redirect unwanted calls Function y Person List Unwanted Callers Profile Unwanted In the Office Individual Callers Telephone Rule Unwanted Callers applies Secretary All other Callers A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 197 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples When a new call arrives the rule interpreter checks automatically if the caller is on the Unwanted callers list of persons If so the call is redirected to the secretary If not the call is put through 6 2 1 1 How to Configure the In the Office Rule Profile This section contains the step by step guide to creating the example rule profile In the Office Step by Step 1 Click on menu in the main menu and select the Rules menu option The Rules dialog opens 2 Create a new profile called In the Office a Switch to the Activate profile tab b Click on the New button A new list entry New profile is added to the Profiles list c Click on the New profile label The profile name is represented as input field d Name the new profile In the Office and push the return key The new profile is displayed with the new name In the Office in the Profiles list NOTICE The In the Office profile has been created However it d
304. system only e If you wish to use the OpenScape Desktop Integration be sure to download the application via the OpenScape Web Client URL that you use for the OpenScape Web Client by default This URL must contain the FQDN of the OpenScape Web Client system to avoid possible certificate errors A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 125 General Main Menu Settings Common 126 Appearance Journal Forwarding Devices Named device lists e Since incoming calls and instant messages are signalled via the OpenScape Desktop Integration a firewall used on your workstation must be configured accordingly The ports to be released are For http Port 7789 TCP and or For https Port 8443 TCP NOTICE Depending on the configuration by the administrator various options may be hidden Downloading the application You download the application on the Desktopintegration tab found under menu gt General gt Common General settings Common Presence Addresses Team DesktopIntegration allows you to initiate calls from any chosen application using the hotkey functionality Only the Microsoft Internet Explorer on Microsoft Windows systems is supported Download of DesktopIntegration After the download into a folder of your choice you can run the executable file directly without further installation If you would like the application to start automatically after logging
305. t You need to enter the associated Windows user password under Password 2 3 Overview of the User Interface After the first successful login at the system the OpenScape Web Client GUI opens with a pre set structure It contains the following elements e Main menu A P Petersson E Av menu OpenScape You find the main menu at the top margin of the browser window It enables fast access to the basic program features and settings e Workspace The workspace comprises all features displayed beneath the main menu and provides access to the features of various function windows Views of the user interface The user interface of OpenScape Web Client may appear with one of the following three views in the browser window A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 21 Operation Reference Overview of the User Interface e Large view The large view can represent several at least two next to each other selected function windows as frames positioned on top of or next to each other in the browser window The below figure exemplifies the large view of the OpenScape Web Client interface with a possible arrangement of selected function windows menu DOpen5cape Fai En sl All Conferences hal a x aj ai B 5 seamh P Start Time Title Creator ee Conference Koerfer Hans A Entries 1 1 6 E i b H Voicemail Box k E Contacts ABCDEFGHIIKLMNOPQRSTUVWKYZ ZF a ox aj
306. t Hoelper Aneliya A Entries 3 KE d b H Here you can configure conferences initiate conferences already configured modify configured conferences and delete conferences you have configured You reach this function window while configuring a workspace view by selecting the Conferences option in the combo box in the main menu menu gt Homepage NOTICE Alternatively you can also open the Conferences function window as separate window via the Pearl menu gt View gt Conferences Conferences A Pas Pi All Conferences T Start Time Title Creator ES Conference Koerfer Hans A P Confer ncia Hoelper Aneliya A Po 02 04 13 06 38 PM Confer ncia test Hoelper Aneliya A Entries 3 Kd b H NOTICE You can configure Ad hoc conferences in the Contacts function window and initiate them from there A31003 S5070 U102 8 7619 01 2014 76 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace 2 5 6 1 Conference Types In this section we provide an overview of the conference types you can use with the OpenScape UC Application depending on the respectively installed and configured features The OpenScape UC Application conferencing feature enables you to efficiently and reliably cooperate with your contacts and colleagues Besides local confer ences with three participants which you initiate via the Call Control from an active call and perform with help of the connected PBX you can use the follo
307. t a journal entry e Integrate as new user entry in the address book To transfer the contact data of this call to your contact list select the corre sponding call from the journal Then click on The contact input mask opens with the contact information already known If required supplement the information and click on OK to store the data in your contact list e i Display user entry To view the information available for a journal entry select the corresponding call from the journal Then click on i The data that associates this user is displayed in the separate Lookup Person window e x Delete journal entries To delete a journal entry select the corresponding entry Then click on t If you want to delete several journal entries simultaneously select the corre sponding entries and click on is You can make a selection via Ctrl clicking the journal entry or by activating the check box that precedes the relevant journal entry e Print journal entries To print the complete journal information click on amp The journal information is shown in a separate window in tabular form With a click on the Print button the list is put out on your printer e Adjust the time NOTICE You see this icon in the Journal function window only if in the General settings dialog on the tab Common gt Appearance a Mobile time zone has been configured This is useful when you are in a different time zone working with the pr
308. t allowed to manage the team Each team member can be appointed team administrator by another team administrator via the client GUI or by the system adminis trator in the CMP For working in the team OpenScape UC Application provides the Team View function window You reach the Team View function window with a click on the Team View tab in the tab bar displayed under the main menu 2 5 13 1 Team View Controls and Features The Team View function window shows the member list of the respectively selected team The Team View remains empty until you are added to a team as member or have created a team A31003 S5070 U102 8 7619 01 2014 106 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace Depending on the OpenScape UC Application user profile Team or and Team Administrator assigned to you the Team View provides various features and information Al ontacts gt Instant Messaging Missed Calls Forward Call Directory Search Bookmarks Team View a ao 4 us A31003 S5070 U102 8 7619 01 2014 Test Team ba Number 492404673407162 E a 49 2404 673407 161 H F Entries 2 gt H OpenScape UC Application V7 OpenScape Web Client User Guide 107 Operation Reference Workspace Search for team members NOTICE The button is available to team administrators only The team administrator can use this feature to find contact information about OpenScape UC Application
309. team and provides useful features for telephoning in the team 5 2 1 How to Configure your Workspace You can default various OpenScape Web Client views to react to different operating situations appropriately All views can be displayed in the minimized or maximized representation How to configure a new view or edit an existing one Step by Step 1 Select the Homepage item from menu in the main menu The browser window switches to the advanced view of the setting page for views by default ma OpenScape e Perspective 4 Y E Save l Restore amp Preview Close Editing 4 Feature View compact Directory Search extended Please select a component Y lease select a component NOTICE In the basic state i e without previous configuration two frames are displayed next to each other tile frames You can define function windows for both of them A31003 S5070 U102 8 7619 01 2014 154 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Settings related Actions 2 Use the Select Perspective combo box in the main menu of this setting page to determine in which view the following settings are to be saved or invoked later on 3 If required supplement horizontally or vertically I the number of displayed frames or reduce x them 4 In the Please select a component combo box select the desired feature for each frame you wish to integrate in the workspace 5 Click on the Ej Preview
310. telephone exchange informs the OpenScape Web Client accordingly The program then lets you know by a call in the Call Control window that the target subscriber is available If you accept this call return call with a click on lt the telephone exchange connects you to the desired target subscriber again NOTICE f you have initiated a callback from a preferred device that is not your ONS device the callback will in due course not be indicated on the preferred device but on the device with the associated ONS phone number NOTICE The CCNR or CCBS feature cannot be used if the callee rejects the call or the telephone exchange of the callee does not support the service e Terminating the connection setup The connection setup is abandoned 2 5 3 5 Consultation Call Controls of the held call During a consultation call the following controls are available in the area of the held call A31003 S5070 U102 8 7619 01 2014 50 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace e s Transfer to new subscriber Transfers the held call to the consultation call subscriber Your connection is then automatically cleared e Alternate between Reconnects you to the original caller The connection to the consultation call subscriber is held You can toggle the two conversational partners by repeatedly clicking on e lt A Initiate conference This feature enables transferring the held and
311. the One Number Service with outgoing calls If you want to edit the list of preferred devices adding modifying or deleting you can click on 2 to open the List of preferable devices dialog for direct editing Forward incoming calls Use this combo box to select the device to be displayed to the caller in case of an outgoing call Via you can directly select one of the devices you have configured on the Devices tab for call forwarding The List of preferable devices dialog opens Three further combo boxes are available to specify conditions for the call forwarding The following conditional forwardings are possible e unconditional to Use this combo box to select the device that is forwarded to if the forwarding is to occur without condition A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 119 General Main Menu Settings Common e on busy to Use this combo box to the select the device that is forwarded to if your office phone is engaged NOTICE This feature is only available for specific PBXs e after time to Use this combo box to select the device that is forwarded to if the specified ring time of the device is exceeded NOTICE This feature is only available for specific PBXs Click on the Close button to save your settings and close the General settings tab 3 1 4 Devices On the Devices tab you manage the devices you use You reach this setting dialog via menu gt
312. the lists of available users and groups in the Sort by combo box 4 Click the Sort button to update the sorting 5 Ifthe desired contact is currently not visible in the list of available users click on the Next button for displaying the next 50 user list entries A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings Groups 6 Click the First button to reload the first 50 entries NOTICE lf you are looking for a particular name enter the name in the Search user field and click Search 7 To mark a user desired for the group simply click this user in the Available users list 8 Click the lt lt button to integrate the marked user in the group 9 Proceed similarly for Available groups to add groups to the group if desired 10 Apply the same procedure for inserting more users or groups 11 If required select other external addresses for the group for example e mail addresses under Alternate addresses and click the lt lt button to add these to the group 12 Click on the Back button Your settings are saved The Groups setting page is displayed 7 4 2 2 How to Remove Users from a Group To remove a user from a group proceed as follows Step by Step 1 Click on the entry you want to remove in the members list NOTICE Keep the Ctrl key pressed to select several entries at a time if required 2 Click on the gt gt button The user has n
313. tion 44924046 73407161 e CT J Johnson Documentation 44924046 73407161 e FT Entries 2 PE NOTICE Alternatively you reach the compact view of the Directory Search function window via the Pearl menu gt View gt Directory Search This function window enables you to quickly look for a contact in all configured address books Start the quick search with a click on after you have entered the second or first name of the user whose data you look for in the Search entry field Extended view If the quick search delivers too many hits you can use the advanced search By specifying additional search criteria you can narrow down the number of hits considerably thus enhancing the use of the search feature A31003 S5070 U102 8 7619 01 2014 90 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace You reach the extended view of the Directory Search function window via the menu gt Homepage gt Directory Search extended or with a click on in the caption bar of the compact view In addition to the contact information represented in the compact view it displays the contact attributes Company and Number Directory Search First name Phone Address group Display all Addressbook AllAddressBooks Max matches 100 Search sx sf 21 BD A Name Department Company Number J Johnson Documentation Cycas 449924046 73407161 e E Entries 1 K 4 b M Start the advanced search v
314. to Assign a Date List toa Rule anaana naaa ee eens 254 6 3 4 3 How to Define the Time fora Rule nananana naana aaa eee eee nes 256 09 MO AD rails eee ee ewe bee ee ee da 257 l Voicemal SEUNS ia dan te ica ld Me BYE ee ee eas Nigh ee ble a as A 258 ARI AAA A O A A 258 7 1 1 How to Configure a Mailbox Deputy o ooooooorr ee eee tees 259 7 1 2 How to Select a Language for the Voicemail System nnana nananana aaa ees 260 1 2 MONIC CMAN SV SUC MIN go shed ches ttt tte tnt de io dada bd sido 260 7 2 1 How t Change the PIN uc a ewer eee SARS Aa E ita ae 263 7 2 2 HOw 10 Select User Prompts isnan he eae SEY Beene ei Peay bee 264 7 2 3 How to Define Caller Options 0 0 0 0000 cc eee eee 265 7 2 4 How to Activate the Advanced Greeting Configuration anaana 0 cee 265 7 2 5 How to Define Call Forwarding KeyS 0 00 eee eee 265 7 2 6 How to Set a Personal Message Filter 0 0 00 eee eee 267 1 2 7 How to Set the Speech Recognition Volume 1 0 0 0 ee ees 268 A31003 S5070 U102 8 7619 01 2014 6 OpenScape UC Application V7 OpenScape Web Client User Guide Contents ade ROI GAC CCS Snare tide core ee eh es COD aan Ae aes Eo a ge eee Gare oe 268 7 3 1 How to Configure a Forwarding cc ee eee eee 270 ee A AAN RE 271 7 4 1 How to Create a new Private GrOoupP ee eens 212 LA 2 HOW 10 EdtaPrnvate Group ss cepto id Seeks 212 7 4 2 1 How to Admit Users to a Private Group
315. to be played if your telephone is busy when a call is received After hours greeting Select here the greeting to be played if a call is received outside the set business hours Click on Save to save your settings A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 7 5 2 Time Profile for the Advanced Greeting Configuration User data Voice mail system Forward Access Groups Time profiles Recordings A31003 S5070 U102 8 7619 01 2014 Voicemail Settings Time Profiles The advanced time profile allows making individual settings for each weekday Time profiles Message recording not allowed Internal callers External callers alternate greeting when busy Greeting cannot be interrupted Internal callers External callers alternate greeting when busy Greetings Internal callers External callers alternate greeting when busy After hours greeting Business hours from to Save 12 01am 12 01am 12 01am 12 01am 11 59pm 11 59pm 11 59pm 11 59pm O Use Monday settings for whole week O Use default system settings 12 01am 12 01am 12 01am 11 59pm 11 59pm 11 59pm Mon Tue Wed Thu Fri Sat Sun O O O O O O O O O O O O O O O O O O O O O O O O O O O O none none Y none none none Y none none Y Access menu r ni r 1 al al 1
316. to manage date lists In a date list you can specify days and time periods during which a rule should apply for example 04 01 to 10 01 31 08 or 01 09 to 15 09 You can link a date list to a rule via the If date time option on the New edit tab Only then it will be considered by the rule interpreter A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 249 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Invoking the dialog Select menu gt Rules in the main menu The configuration dialog Rules opens Switch to the Date lists tab As long as you do not change anything this tab looks as follows by default Activate profile f New edit Lists of persons Date lists Info Date list E No date lists available Es New Duplicate Date information from list as E zi New Undo Close The Date lists tab is divided into two sections e Date list All configured date lists are listed here e Date information from list All date information assigned to a date list selected in the Date list section is displayed here Controls in the Date list section This section may look like this Date list aj New date list Al x 2 i appointment Aj x El New Duplicate The following operating elements are available in the Date list section A31003 S5070 U102 8 7619 01 2014 250 OpenScape UC Application V7 OpenScape Web
317. trol The Call Control function window lets you look for and call a contact shows information about in and outbound calls and provides telephony features during an active call Journal No matter whether you are logged on or off the OpenScape UC Application server logs all inbound and outbound calls in the Journal function window Furthermore you can initiate connections to logged communication partners from the Journal Missed Calls The Missed Calls function window enables fast access to all missed calls Voicemail Box The Voicemail Box function window enables fast access to received voice mails and provides controls for playing them Journal Voicemail Box This function window enables toggling the Journal lists all calls and the Voicemail Box lists all received voicemails Conferences The Conferences function window provides the controls for creating a new conference or for starting a configured conference If you have a configured web conference connection you can select whether this connection is to be started at a conference also Instant Messaging The Instant Messaging function window enables sending and receiving instant messages It also provides an overview of the active chat connections as well as the option to log off from log on to the Instant Messaging service Contacts Contacts compact The Contacts function window represents your private OpenScape UC Application contact list You can add single contacts to
318. try as forwarding destination gt Transfer to This option lets you forward the call to another subscriber You enter the phone number of the desired subscriber directly in the input field As alter native you can search all available directories for the desired contact using the search feature ll Set active call to on hold Via this feature you hold the active call NOTICE f you operate the OpenScape Desktop Client with a connection to a HiPath 4000 this function is unavailable Pick up held call NOTICE f you operate the OpenScape Desktop Client with a connection to a HiPath 4000 this function is unavailable You are automatically reconnected to the original caller s Close connection Terminates the active call 2 5 3 4 Outbound Connection When you initiate a call the OpenScape Web Client reacts in accordance to the preferred device you use A31003 S5070 U102 8 7619 01 2014 The system administrator has assigned you the preferred device currently used in the CMP as ONS number for example the phone number of your office or softphone The auto answer function for this phone number is active in the PBX for example OpenScape Voice In this case the connection to the desired conversation partner is set up directly and displayed in the Call Control window OpenScape UC Application V7 OpenScape Web Client User Guide 49 Operation Reference Workspace e The preferred device currently used is not configu
319. try to contact list OK Cancel In this dialog you can perform the following settings e Surname Here you can enter the last name of the contact with a maximum of 64 characters NOTICE f the contact you wish to add is a OpenScape UC Application user deploy the search function to find the desired user in your global directory and integrate him her in the contact list e Firstname Here you can enter the first name of the contact with a maximum of 64 characters e Display Name Here you can enter a name with a maximum of 64 characters for the contact displayed in the contact list e Address group If required assign an address group to the contact with a click on 4 and selecting the desired address group e Company Here you can enter a company name with a maximum of 64 characters A31003 S5070 U102 8 7619 01 2014 68 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace e Department Here you can enter a department name with a maximum of 64 characters e Location Here you can enter a location name with a maximum of 64 characters e Building Room Here you can enter a room number with a maximum of 32 characters e Business Phone Here you can enter a phone number with a maximum of 32 characters e Home Phone Here you can enter a phone number with a maximum of 32 characters e Mobile Phone Here you can enter the number of a mobile device with a maximum of 32 characters e Vid
320. ts NOTICE You create an open conference by activating the Open Conference check box in the Create conference dialog NOTICE In the Call Control of an open Meet Me conference with many participants the list of participants who are connected to the conference contains only one entry each participant only sees himself herself Moderated conference A moderated conference is a Meet Me conference that only conference participants who have been appointed moderators at the conference creation can control The conference starts automatically atthe scheduled time if such a point in time has been configured If no start time has been defined one of the moderators can start the conference manually or by dialing in The conference creator moderator is called by the system by default dial out Depending on the configuration the conference participants can dial into the conference or are called by the system After the last participant with moderator privileges has left the conference it comes automatically to an end for the other participants too NOTICE You create a moderated conference by deactivating the Open Conference check box in the Add Conference dialog Please note the following for a moderated conference If the moderator of a scheduled conference leaves the conference during the initially scheduled period the conference persists until the initially scheduled end time So the other conference participants can resu
321. ttings dialog closes The performed settings become immediately active Call forwarding is now disabled 5 3 8 How to Set your mobile Time Zone 162 If you are on the road for example and in a different time zone you can configure a mobile time zone This makes the Journal display the arrival of calls in the current local time Furthermore your OpenScape UC Application contacts can see the current time of your location via the quick info of your presence icon in your OpenScape UC Application contact list How to define your mobile time zone A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide Step by Step Settings related Actions Step by Step 1 Start the program and log on to the system 2 Select in the main menu menu gt General gt Common tab gt Appearance tab The following dialog opens General settings Preferred theme Standard T Select start option Compact wiew L Try to start in a separate window Pop up on incoming call O Play sound notification on incoming IM Message Store current size Save Choose a time zone d Central European Summer Time 3 Click on 2 to the right of Choose a time zone The following selection dialog opens Choose a time zone UTC 1 00 Cape Verde al UTC 0 00 Accra UTC 0 00 Canary Islands UTC 0 00 Casablanca UTC 0 00 Dakar UTC 0 00 Dublin E UTC 0 00 Lisbon UTC 0 00 London U
322. u gt General gt Presence tab The Presence tab contains further tabs which provide setting options for the following areas e My Status On this tab you set your presence status e Preferences Via this tab the presence settings after starting and ending the program as well as the behavior in case of status changes are defined e Access Control List Via this tab you administrate the presence prompt behavior and the users who are allowed to view your presence status 3 2 1 My Status On the My status tab you can make your presence settings General settings Common Presence Addresses Team Preferences Access Control List Click the relevant field to change your status ie Available Unavailable Berightback C Donotdisturb C Busy C Inmeeting Current location A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 127 General Main Menu Settings Presence 128 Set the desired radio button to determine your status You can select one of the following presence statuses a Available Signal for the other OpenScape UC Application users that you can be reached at your workstation Unavailable Signal for the other OpenScape UC Application users that you cannot be reached at your workstation Do not disturb Signal for the other OpenScape UC Application users that you can be reached at your workstation but do not wish to be disturbed Be right ba
323. u need for this purpose Before you can use the OpenScape UC Application features via the OpenScape Web Client you need to log in at the OpenScape UC Application system You stay logged in at the system until you have manually logged out via menu gt Log off or after you have not used the OpenScape Web Client for more than 30 days NOTICE To authenticate the user the OpenScape Web Client places a cookie in the corresponding folders of your browser that must not be deleted Therefore make sure that the option to automatically delete cookies is not active when you shut the browser down For example the Microsoft Internet Explorer option Cookies under Tools gt Internet options gt General gt Browsing history gt Delete browsing history on exit gt Delete must not be active Closing any browser window would otherwise disconnect you from the system and you would have to log on again Do not delete the cookies manually either Users may log on in the following ways A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 19 Operation Reference User Login Default login The OpenScape Web Client login dialog may look like this OpenScape WebClient User name Password e User name Here you need to enter your user name for logging on to the OpenScape UC Application system e Domain This combo box lets you select your domain NOTICE The combo box for selecting a domain is only a
324. ule Interpreter Examples 10 Create another new rule named Reroute preferred customers a Inthe upper section of the New edit tab click on the New button In the Rule section a new rule named New rule is displayed b Click the New rule label The rule name is represented as input field c Enterthe name Redirect preferred customers for the new rule and push the return key on your keyboard The rule Redirect preferred customers appears in the Rule list 11 Perform the following settings for the rule Redirect preferred customers a Set the priority of the rule Redirect preferred customers by activating the corresponding radio button for example Normal b In the lower section click on If call from c Inthe dialog that opens click on A selection dialog opens which features the existing lists of persons d Select the Preferred customers list of persons e Click on the Add button The selected list of persons has been added to the rule The selection dialog closes f Click on OK Your rule settings in the If call from section have been applied g Click If date time The following configuration dialog opens No date restriction Weekday Mo Tu We Th if Sa Su Time No time restriction Use mobile time OK Cancel h Click on in the Date section A31003 S5070 U102 8 7619 01 2014 218 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Ro
325. ule and push the return key on your keyboard The rule Redirect family appears in the Rule list 9 Perform the following settings for the rule Redirect family a b A31003 S5070 U102 8 7619 01 2014 Set the priority of the rule Redirect family To do so activate the corre sponding radio button for example High In the lower section click on If call from OpenScape UC Application V7 OpenScape Web Client User Guide 215 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following dialog opens 5 we F Edit rule Forward customers No numbers defined for incoming calls c Clickon A selection dialog opens that features the existing lists of persons d Select the Family list of persons e Click on the Add button The selected list of persons has been added to the rule The selection dialog closes f Click on OK Your rule settings in the If call from section have been applied g Click If date time The following configuration dialog opens Edit rule New rule No date restriction y Weekday Mo Tu We Th Fr sa Su Time a No time restriction h _ Use mobile time h Click on in the Date section A31003 S5070 U102 8 7619 01 2014 216 OpenScape UC Application V7 OpenScape Web Client User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples A selection dialog opens that feat
326. ures the existing date lists i Select the date list Business trip j Click on the Add button The selection dialog closes The date list Business trip is displayed in the Date section k Click the OK button in the configuration dialog The configuration dialog closes I In the lower section of the New edit tab click Action The following window opens Edit rule Unwanted Callers E Put straight through O Redirect to ls BPS O Use preferred device ls E m Click on for the Redirect to function The following input dialog opens Edit rule New rule Redirect to Display name Phone oK Cancel n Under Display name enter for example Cell phone and under Phone the phone number of your cell phone o Click on OK The input dialog closes The Redirect to function is active m p Click on OK The Action you have defined appears in the rule settings q Click on Assigned profiles A selection dialog opens that allows you to set the desired rule profile already defined r Select the profile On Business Trip and click on OK The selection dialog closes The profile On Business Trip is displayed under Assigned profiles The rule Redirect family has been completely configured for its use in the profile On Business Trip A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 217 Rule Interpreter Routing Calls with Rules Applying the R
327. us symbol In this case this is the local time you have previously set as mobile time zone After you have set the GUI appearance you choose from the following options e Click on the Apply button to save your settings without closing the General Settings dialog e Click on OK to save your settings and to close the General Settings dialog e Click on the Cancel button to close the General Settings dialog without saving the settings already performed A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 115 General Main Menu Settings Common 3 1 2 Journal On the Journal tab you perform the settings for creating the journal entries and for the notification feature You reach this setting dialog via menu gt General gt Common tab gt Journal tab General settings Common Presence Addresses Team Forwarding Appearance Devices Named device lists DesktopIntegration Create Journal entries 3 For all calls O Not activated Notification for missed calls E Mail Address Not activated Language German Format Text The following options are available e Create Journal entries Select one of the following options for your journal entries For all calls Creates journal entries for all calls Not activated Disables creating journal entries e Notification for missed calls Here you can specify where to in which language and in which format a not
328. users in the Directory Search dialog for integrating these users in his her team via Add Directory Search a gt ar z 5 l c Sear ch The new team member receives automatically a team prompt from the OpenScape UC Application system that may look like this Team Promptlist Hoelper Aneliya would like to add you to the team Documentation K Monitoring of the own Device K Journal Accessibility This prompt enables the new team member to decide whether or not to be integrated in the team In addition he she can specify whether other team partners may access his her journal entries or monitor his her telephone status NOTICE Inbound team prompts are signaled in the Pearl menu A31003 S5070 U102 8 7619 01 2014 108 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Workspace gt Status Information gt Team Promptlist e a Delete member This option allows the team administrator to remove team members from his her team after selecting them In addition every team member can use this option to quit the respective team by himself herself if the following applies The relevant team member was not added to the team by a system administrator and is thus an enforced team member Therelevant team member is not the last team administrator of the team e Manage team This icon serves for opening the settings dialog the team administrator uses for specifying new teams and mana
329. uting Calls with Rules Applying the Rule Interpreter Examples A selection dialog opens that features the existing date lists i Select the date list Business trip j Click on the Add button The selection dialog closes The date list Business trip is displayed in the Date section k Activate the check boxes Mo Tu We Th Fr to define on which days of the week to apply the rule Redirect preferred customers I Click on in the Time section The following input dialog opens Edit rule Family Time range Tn Hour Minute OK Cancel m To specify the Time range enter for example 08 00 a m under from and 4 30 p m under to n Click on OK The input dialog closes The configured time range is displayed in the Time section o Click on OK The configuration dialog closes Your settings have become valid p Inthe lower section click on Action The following window opens Edit rule Unwanted Callers E Put straight through Ol Redirect to lagar O Use preferred device L 4B Pt q Click on for the Redirect to function A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 219 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 220 The following input dialog opens Edit rule New rule Redirect to r s t u a Display name Phone OK Cancel Enter the secretary s name an
330. vailable when several domains have been configured Selecting a domain is necessary only then e Password Enter here your password for logging on to the OpenScape UC Application system NOTICE For the initial login you need to use the Password the system administrator has configured for your user account We recommend to replace the pre defined password with an individual one via the main menu menu gt Change Password immediately after the initial login e OK With a click on this button the login data are transmitted to the system and the user interface opens A31003 S5070 U102 8 7619 01 2014 20 OpenScape UC Application V7 OpenScape Web Client User Guide Operation Reference Overview of the User Interface Single Sign On If the Single Sign On SSO feature has been configured for your Windows user account the login dialog is not displayed Single Sign On enables you to use the features of the OpenScape UC Application via the OpenScape Web Client after logging in at your workstation without having to additionally authenticate against the OpenScape UC Application system Windows authentication If the Windows authentication is active in your system you can use your Windows login data for logging on to the OpenScape UC Application system In this case you need to enter your Windows user ID in the User name field of the OpenScape Web Client login dialog in the following format lt Windows domain name gt lt Windows user name g
331. wing conference types e Ad hoc An Ad hoc conference is a voice conference configured dynamically and spontaneously and performed directly If you want to stage a meeting with several persons and the contact list shows that they are all available you can select them and start a one time audio conference You can then expand this conference to a web conference NOTICE You initiate Ad hoc conferences only from the Contacts compact or Contacts window NOTICE Ad hoc conferences support audio connections only e Merge Calls expanding a consultation call to a conference You set up a Merge Calls conference on the basis of a consultation call It does not need any additional user settings The call on hold and the consul tation call are merged to a conference via the call control This conference is provided by the conference server of the OpenScape UC Application Any number of participants can be added to the conference e Meet Me Meet Me conferences are recurrent server based voice conferences planned and configured in advance You can configure them as scheduled confer ences which start automatically at a set time or as unscheduled confer ences which are started manually by the moderator or automatically by the first conference participant who dials in A scheduled conference does not begin at the actual start time but somewhat earlier This advance period is defaulted by a system configuration It serves for balancing out minor diffe
332. ximized on the desktop at the same time No other tabs are opened in the Microsoft Internet Explorer ADDED Description of the radio button Select Deselect all entries in the contact list CQ00200613 FRN5340 2012 05 29 CHANGED The list of the supported web browsers has been deleted A current list of the supported web browsers is included in the manual OpenScape UC Application V7 Planning Guide CQ00212074 2012 05 31 2012 08 06 CHANGED Further adjustments of the information about user presence and instant messaging functionality CHANGED The personal status text is independent of the presence status CQ00212602 CQ00225475 2012 08 17 CHANGED The compact view opens by default when you open the program for the first time CQ00221746 2012 08 30 2012 09 11 CHANGED A callback is automatically initiated after the Tell Me When function time limit has expired ADDED The configuration of new devices may be disabled for specific OpenScape UC Application users In this case there is no way of removing devices from the device and named device list s CQ00218289 FRN4911 CQ00230770 2012 09 11 ADDED Description and functions of the Team feature A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide FRN4922 Date 2012 09 11 2012 09 14 Changes CHANGED Scheduled Meet Me conferences created with OpenScape Extensions
333. y in the contact list dialog opens with the already available contact data 3 Set the Show presence information check box 4 Click on OK The Change entry in the contact list dialog closes The current presence status of the selected contact is displayed in the Contacts function window NOTICE lf the contact has accepted your presence request you can see his her current presence status in your contact list If the contact does not allow viewing his her presence status it is repre sented as unavailable in your contact list A31003 S5070 U102 8 7619 01 2014 OpenScape UC Application V7 OpenScape Web Client User Guide 171 Step by Step Contact Management 5 4 8 How to Edit a Presence Prompt Step by Step As soon as an OpenScape UC Application user has added you to his her contact list by directory search you receive a presence prompt as OpenScape UC Application user In this dialog you can decide whether or not to allow the prompting user to see your presence information How to edit a presence prompt 1 Click on amp presence prompt list The Presence Prompting dialog opens r E OpenScape WebClient Presence Prompting List peel Presence Prompting List Ja username2162 would like to see your presence status When accepted add inquiring users to the contact list Accept Block 2 Set the When accepted add inquiring users to the contact list option if required This copies the cont
334. you wish to configure a language for the default greetings of your voicemail system that differs from the language of your operating system proceed as follows Step by Step 1 Open the settings page for the user data via menu gt Voicemail gt User data 2 Click on the Language selection for voice mail system combo box The list of available languages is displayed 3 Select the desired language 4 Click on the Save button The page is updated and displayed in the set language 7 2 Voice Mail System On this page you can make different settings for your personal voice mailbox NOTICE Please note that modifications will not become active until you click the Save button at the bottom of the page A31003 S5070 U102 8 7619 01 2014 260 OpenScape UC Application V7 OpenScape Web Client User Guide Voicemail Settings Voice Mail System You open this settings page via menu gt Voicemail gt Voice mail system Siemens Web Assistant Phonemail User data Voice mail system settings Voice mail system Forward Access SILLS noae Pi Change Time profiles Change PIN Recordings Voice Mail System Active voice mail system PHONEMAIL Referral extension Extension number Mailbox options User prompts Standard ll Playback volume default 5 5 Caller options C Callers can leave urgent messages Simplified greeting configuration Use the simplified greeting configuration Mobility number Disabled 5 Enabled

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