Eric Harris-Braun, Adam King & Lisa Sawin
Contents
1. Recipients of Messages SnapTalk can show all the recipients of messages Select the Show Recipients option from the Tools menu if you would like to see the recipients 15 Snap 5 Name and Password SnapMail allows you to easily change your user name and to add password protection To edit the name and password settings select Name and Password from the Edit menu Changing Your User Name To change your user name enter your new name in the text box and click on the OK button All user names on the network must be unique Sa Edit Name and Password User Name Andrea Don t use password use password enables Minimize and Lock when SnapTalk is launched when SnapTalk is minimized C after SnapTalk is inactive For Enter password Re enter aii Password Protection If you would like to restrict others from accessing SnapTalk you can turn on password protection SnapTalk provides four levels of password protection You may specify no protection you may have SnapTalk request your password when the application is launched whenever it is unhidden or after a selected time of inactivity To select the desired level of security click on the appropriate radio button Password protection is initially set to be off If you choose to turn on password protection you must enter your password in both entry boxes Each character that you type will appear as a large dot to insure that no one sees your2. can be very small 1 or 2 seconds If you are trying to connect to somebody over the Internet in a distant country you ll want to allow at least 10 seconds for a connection Using a Server Volunteer this computer as a server You can volunteer a computer to be a Server To do this simply choose one computer that will always be left on and check the Volunteer this computer as a server check box 28 nou Snap 5 Setting up SnapTalk to connect remote users to a network You can configure SnapTalk to allow remote users to connect into the network over the Internet If all of the remote users have a static IP address and the computers on your network have static IP addresses then all you need to do is add in the IP scanning range of your network in to the TCP IP scanning list of the remote user If your network is behind a NAT firewall you will have to volunteer one computer on your network as a server and make sure that the NAT firewall maps the SnapTalk port number 3484 to the internal IP number of the server Additionally if your remote user is behind a NAT firewall you will have to do the same for that NAT firewall Note that you will manually have to type in your SnapTalk registration number and code in on the remote computer Setting up SnapTalk for use on multiple networks You can use SnapTalk to communicate between multiple networks that are behind network address translation NAT firewalls such as cable and DSL modems and
3. deleted when SnapTalk quits Delete after Trashed transcripts that are older than the specified time period will be permanently deleted Never delete Trashed transcripts will never be deleted unless you empty the trash or delete transcripts manually from the trash By default SnapTalk will use a trash folder and delete any transcripts that are older than one month Text Style Preferences Text Style For Message Body Font System Size 10 C Bold J Italic The quick brown fox jumps over the lazy dog Factory Defaults Cancel SnapTalk allows you to display text in a variety of fonts and sizes You can select either to change the message body text the text used to list transcript items or the text used to display user names Select the font that you want from the Font pop up menu and then select from the available sizes in the Size pop up menu A sample of the font and size will appear in the window below the pop up menus Changing the default font and size selection only affects the way you that you see things it does not affect the way your outgoing messages look to other users 20 meon 1 Sna pla ks Colors Preferences System Messages hangup Misspelled Words thees ar mispeld wordz Web Links http www glassbead com SnapTalk will automatically color text of particular importance You can change the colors that are used for system messages misspelled words found by the spe
4. do not click the Range checkbox The comment field is useful for notes regarding the IP address For a range of IP addresses enter the start of the range as the address click the Range checkbox and then enter the end of the range for the last IP number To edit an IP address or range of addresses select the address s and click on the Edit button To delete an entry select the address s and click on the Delete button Zt ia al SnapTalk 5 TCP IP Scanning Address Active Address 65 32 11 15 Range Comment EAEEREN Note for firewalls and Network Address Translation NAT Many networks are connected to the Internet via cable DSL modems or firewalls that share a single IP address for the entire LAN This technique is called Network Address Translation NAT If your LAN uses NAT you can connect your SnapTalk users to external SnapTalk users or to entire remote SnapTalk networks that are themselves behind a NAT firewall by following the instructions in the Using a Server section below Maximum Simultaneous Connections When SnapTalk is scanning the TCP IP list it will create as many simultaneous connections as it can to speed up the scanning process If you are using older hardware you may need to set this value lower Connection Timeout When SnapTalk is scanning the IP list it has to know when to give up if it doesn t receive information back If you are on a fast local area network LAN this number
5. experiencing any problems with SnapTalk that you can t solve please visit our Web site where you can submit a question and many common questions are answered World Wide Web http www glassbead com support Internet e mail support glassbead com 34 E Snap 5 Copyright c 1993 2007 Glass Bead Software LLC All rights reserved This manual and the SnapTalk software are copyrighted by Glass Bead Software LLC None of the software may be copied or modified in whole or in part for distribution to or use by others Please Do Not Make Illegal Copies of this Software SnapTalk was produced through the blood sweat toil and tears of many people designers artists programmers and other dedicated workers The costs of developing this and other software programs are recovered through software sales The unauthorized duplication of software raises the cost for all legitimate users Federal copyright law protects this software Your cooperation in upholding the law will insure continued low cost upgrades and new software Copying software for any reason other than to make a backup is a violation of federal laws Please report all copyright violations to SPA 1101 Connecticut Ave NW Suite 901 Washington D C 20036 Limited Warranty All implied warranties concerning this manual and media including implied warranties of merchantability and fitness for a particular purpose are limited in duration to ninety 90 days from the dat
6. password If you turn password protection on you will not be able to leave the window unless your password has been successfully entered Once password protection has been turned on you will also be required to 16 zeu Snap 5 enter your password to have access to the Name and Password window again Once password protection is turned on you can select Hide and lock from the SnapTalk menu keyboard shortcut shift 3 H This will hide SnapTalkl and then later request your password regardless of the password settings WARNING Don t lose your password Keep it written down in a safe place so if you forget it you can still access SnapTalk 17 nen Snap 5 Chapter 5 Customizing SnapTalk Preferences To customize how SnapTalk is configured select Preferences from the Edit menu keyboard shortcut CtrI Y The Preferences window is divided into five tabs Each tab has a Factory Defaults button that allows you to return the preferences to their original settings Notification Preferences Preferences Notification Archive Text Styles Colors Misc Notify S Flash Window Alert Box C Pop SnapT alk to front Sound SnapTalk New Volume Soft SnapTalk can signal the arrival of messages in four different ways In addition SnapTalk distinguishes between new messages messages that are starting a new conversation and continuing messages messages coming from people in your current conversation To chang
7. routers To do this you need to volunteer one computer as a server in each network and add the static IP address of the other external NAT firewalls into the TCP IP scanning list of each server Then set up the NAT firewalls to forward all incoming SnapTalk data all TCP packets on port 3484 to the internal IP address of the SnapTalk server on its network To do this you will have to refer to the user manual of your router After your firewall has been set up the SnapTalk servers will then automatically handle passing around the user lists from each network as well as forwarding messages to the correct server for delivery Please note that while registration information will be shared on your office LAN for security reasons it will not do so for remote LANs That means that the registration information will need to be entered on one computer on each LAN that you are trying to connect Changing Your User Name To change your user name select Name from the Edit menu All user names on the network must be unique 29 zos Snap Appendix A Keyboard Shortcuts Most commands in SnapTalk have keyboard shortcuts General shortcuts Ctrl F Open the Find window Ctrl G Find again Ctrl H Minimize SnapTalk Ctrl I Find again in the next folder Ctrl J Open the Groups window Ctrl K Scan Network for active users Ctrl L Open the Log window Ctri N Attach a file Ctrl O Open Close the selected archi
8. you that an AutoReply is active and indicating the message that will be automatically sent back when you are called All the messages that are sent to you while the AutoReply is active will be loaded into the active transcript Click the Deactivate AutoReply button when you are ready to answer calls again 13 nen SnapTalk 5 Editing AutoReplies 24 AutoReplies DB x Name Text Unavailable l m not available right now Gone Home I ve gone home for the day Gone To Lunch I ve gone to lunch On Yacation l m on vacation For quick one time changes to the automatic reply messages simply edit them right in the active AutoReply box To permanently edit an AutoReply create a new AutoReply or delete an existing AutoReply select Edit from the AutoReplies menu This brings up the AutoReplies window Each AutoReply can have a text message associated with it To edit this message select the desired AutoReply and then click the Edit button This brings up a window in which you can change the name of the AutoReply and the associated text message To create a new AutoReply click the New button You can then enter the name of the AutoReply and the text message that will be sent when this AutoReply is active To delete an AutoReply select the desired AutoReply and then click the Delete button Spell Checking As you compose outgoing messages SnapTalk will underline and colorize words that it suspects are misspelle
9. A bead software Snaplalk 1995 2007 Glass Bead Sollware LLE Windows Version 5 0 Eric Harris Braun Adam King amp Lisa Sawin mon S JH_ _ _1 napfTalk 5 2007 Glass Bead Software All Rights Reserved http www glassbead com Rev 1 22 07 zeu Snap 5 Chapter 1 Welcome Welcome to SnapTalk the private LAN WAN instant messaging and chat system for Macintosh and Windows networks that s a snap to install and run and flexible and fun to use SnapTalk runs on any Windows computer running XP Windows 2000 or Windows 98 and any Macintosh with either OS X 10 2 and above runs in Universal Binary on 10 3 and 10 4 or Classic Mac OS 9 2 and above SnapTalk connects over your TCP IP network and does not require any system administration or the use of a server Although SnapTalk allows seamless communication between Windows and Macintosh computers the interface has some platform specific differences This documentation covers the program for Windows users A similar manual for Macintosh users is available on our website at http www glassbead com download What Makes SnapTalk Unique SnapTalk Is Easy to Install and Use SnapTalk is plug and play software It installs in a minute finds other users on the network and is immediately usable No system administration is required SnapTalk Is Fast In House and Secure SnapTalk connects to other computers via the TCP IP networking protocol S
10. SnapTalk protocol You may change this setting but SnapTalk can only communicate with users who have the same port setting Note that if you are using a firewall you will have to allow communication on this port for SnapTalk to work Finding other Users SnapTalk can discover other SnapTalk users by sending a UDP broadcast over your local network Apple s Bonjour technology or by scanning a list of TCP IP addresses By default SnapTalk only uses the UDP broadcast Uncheck this option if you do not want them active 26 nou SnapTalk 5 SnapTalk automatically scans the network to look for other users when it is first launched To manually initiate a network scan select Scan Network from the Tools menu keyboard shortcut Ctrl K TCP IP scanning If you have a more than one subnet on your network or you will be connecting to SnapTalk users over the Internet you will need to check the TCP IP scanning checkbox and then enter IP addresses and or ranges of IP addresses into the TCP IP scanning list so that SnapTalk can find the users at those IP addresses TCP IP Scanning Addresses Maximum Simultaneous Connections Connection Timeout seconds New Edit Delete IP Address Comments 4 10 10 1 1 255 Sales Team Downstairs B 10 17 12 45 Peter at home Adding and Editing IP Addresses To add an IP address or range of addresses into your scanning list click the New button For a single IP address enter the address and
11. Ss Victoria 1 6 2004 11 32 4M Conversation about salary Click on the Archive button to save a transcript of your current conversation in the archives To see a list of your archived transcripts select Show Archives Window from the Tools menu keyboard shortcut CtrI R To change the notes associated with a saved transcript click on its notes section and edit the text Organizing Archived Transcripts with Folders Transfer To gt y All In Trash Marketing Updates Spring Expo Be Folders allow you to organize your archived transcripts At the top left of the Archive window is a pop up menu initially titled In This is the folder pop up The Basic Folders There are a number of built in folders that are always available 9 e Snap 5 All A special folder that displays the contents of the In and all user created folders In This is the folder where new archives appear Trash Archives will be transferred to this folder when you trash it To permanently delete all archives in your trash folder choose Empty Trash from the bottom section of the folder pop up Creating and Deleting Folders You can create your own folders by choosing New Folder from the folder pop up To delete a folder select the folder and then select Delete Folder from the bottom section of the folder pop up A folder must be empty in order for you to delete it To rename a folder select the folder and then select Rename Folder Transferring Tr
12. Take It I ll take the call please put it through Hold Please tell them to hold Factory Defaults SnapBacks are predefined messages you can send with the click of a single button SnapBacks are available to you in both the alert window that appears when someone calls you and at the bottom of the main SnapTalk window To edit the SnapBack buttons and messages choose SnapBacksS from the Edit menu To edit a particular SnapBack select it and then click the Edit button Change the name of the SnapBack button and its associated text message 25 en SnapTalk 5 Click the New button to add a Snapback Set the name of the SnapBack button and its associated text message To delete a SnapBack select the SnapBack and then click the Delete button You can change the order that the SnapBack buttons appear in the SnapBacks window by selecting a SnapBack in the list and clicking either the Up button or the Down button You can also just drag the SnapBacks where you want them Networking SnapTalk supports the TCP IP networking protocol To edit the networking details select Networking from the Edit menu Listen for connections on port Search for users with UDP broadcast on the local subnet TCP IP scanning Edit Scan List C Volunteer this computer as a server Setting the Port By default SnapTalk listens on port number 3484 This is the Internet Assigned Numbers Authority IANA port number for use by the
13. anscripts between Folders To move an archive from one folder to another select the archive s you want to transfer and then choose Transfer To in the folder pop up to select the destination folder Opening Printing Saving and Deleting Transcripts To open a selected transcript click on the Open button This will zoom the item open so that you can read it s contents The Open button will now change to Close Alternatively you can double click on an item to open or close it To print out a copy of the active transcript s click the Print button To save the active transcript s as a text file click the Save AS button Click on the Trash button to move the selected transcript s to the trash folder Holding down the Alt key while clicking on the Trash button will permanently delete the transcript s Searching the Archives SnapTalk allows you to search transcripts in your archives Find To search choose Find from the Tools menu or click on the Find button keyboard shortcut Ctrl F SnapTalk will search for any transcript containing the given text When a matching transcript is 10 E Snap 5 located it will be opened and the text that was found will be highlighted Match Text Case can be checked if you want to find only words that share the same usage of uppercase and lowercase as the search text Otherwise the case of the search text is ignored Search Notes Only can be checked if you want SnapTalk to search
14. d These words will not appear colorized or underlined if the message is sent Is the conferance on today Right click on a word to see a list of suggested spellings SnapTalk primarily suggests words that 14 on Snap 5 sound like the word you typed If you have no idea how to spell a word try to sound it out the best you can before requesting suggestions You may also select Add Word To Dictionary from the pop up if the marked word is one that you do not want SnapTalk to mark as misspelled Any words that you have added to your dictionary can be removed by ctrl clicking on them again in which case the option to remove the word will appear on the pop up See Appendix B for more information on using spell checking dictionaries ls the conferance tadau conformance A conferencing conveyance ees d Word To Dictionary If you have turned off automatic spell checking in the preferences then you can check the spelling of your outgoing message by selecting Check Spelling from the Tools menu keyboard shortcut Ctrl 5 Web Links in Your Messages If you receive a message that contains a Web link SnapTalk will display the text of the link underlined and in blue Clicking on the text of the link will launch or activate your Web browser and direct it to go to that Web address Time stamps SnapTalk can add a time stamps to messages Select the Show Time stamps option from the Tools menu if you would like the time stamps
15. e of original retail purchase of this product In no event will Glass Bead Software be liable for direct indirect special incidental or consequential damages resulting from any defect in the software or manual even if Glass Bead Software has been advised of the possibility of such damages In particular Glass Bead Software shall have no liability for any programs or data used with SnapTalk including the cost of recovering or reproducing these programs or data The warranty and remedies set forth above are exclusive and in lieu of all others oral or written express or implied No Glass Bead Software agent or employee or dealer is authorized to make any modification extension or addition to this warranty Some states do not allow the exclusion of limited or implied warranties or liability for incidental or consequential damages so the above limitation may not apply to you Trademarks Apple and Macintosh are registered trademarks of Apple Computer Inc The names of other products and companies appear herein for identification purposes only and are trademarks and registered trademarks of their respective holders 35
16. e these preferences first pick the type to be configured New Messages or Continuing Messages from the Notify pop up menu Messages can be indicated by Flash Window The SnapTalk window will flash Alert Box An alert window will appear with SnapBacks 18 E SnapTalk 5 Pop SnapTalk to front SnapTalk will become the active window Sound SnapTalk will play the selected sound at the selected volume Archives Preferences Preferences Misc Show a naming dialog when archiving C Always archive transcript on hang up Confirm when deleting transcripts Trash options Delete after one month Show a naming dialog when archiving When this is checked SnapTalk will allow you to enter notes that will be associated with saved transcripts Uncheck this if you don t want to be asked for the notes in which case they will be left blank You can set the notes later in the archive window Always archive transcript on hang up Check this option if you want SnapTalk to automatically save transcripts after a hang up Confirm when deleting transcripts If this preference is checked SnapTalk will request confirmation before permanently deleting transcripts Trash options This preference allows you to decide how your trash folder will work The following options are available 19 Snap 5 No trash folder Deleted transcripts will be immediately and permanently deleted Empty trash when quitting All trash will be automatically
17. ion from the Edit menu in SnapTalk You only need to enter the license on one computer all others will share this license Note If you are connecting remote LAN s you will need to enter the license on one computer in each LAN eu SnapTalk 5 Installing SnapTalk Snap Talk Install Program Welcome to the SnapTalk Install program This program allows you to install SnapTalk on your hard drive tis strongly recommended that before proceeding you ensure that no other Windows programs are running If you do not wish to install SnapTalk click Exit now otherwise click Next to continue To install SnapTalk for Windows 1 Launch the SnapTalk_WinInstaller exe or SnapTalk_Win98Installer exe file that you downloaded from the Glass Bead Software web site 2 Follow the on screen instructions If you need a copy of the latest installers you can get it at http www glassbead com download Running SnapTalk The first time you run SnapTalk you will be asked for a user name The name you enter here will be your SnapTalk name and will appear in the SnapTalk user list on every SnapTalk user s computer SnapTalk Documentation This manual is available in PDF format or from the Web via the Help menu TOE SnapTalk 5 Chapter 2 SnapTalk Basics The upper half of the SnapTalk window is where you will see the your conversation with other users This text is called the active transcript Starting a C
18. ll checker and Web links 21 ee SnapTalk 5 Misc Preferences Notification Archive Text Styles Colors Misc C Sort user list by last name Confirm before exitting Check spelling automatically Launch at system startup inthe background Play sound on send SnapT alk Send Volume Soft a Loud Play sound on hang up SnapT alk Hang Up Volume Soft 2 Loud Sort user list by last name Check this preference if you would like the user list to be sorted by last name Confirm before quitting Check this preference to have SnapTalk request confirmation before quitting Check spelling automatically Uncheck this preference if you don t want SnapTalk to identify misspelled words as you type You can still check the spelling of an outgoing message by selecting Check Spelling from the Tools menu keyboard shortcut Ctrl 3 Launch at system startup Check this preference if you want to launch SnapTalk automatically when you start up your computer in the background When launching SnapTalk at start up you may also want to SnapTalk to bring up its main window If you do uncheck this preference 22 siii SnapTalk 5 Play sound on send SnapTalk plays a sound when you send a message To turn this feature off uncheck the Play sound on send checkbox You can also change the sound that you would like to hear and set the desired volume level Play sound on hang up SnapTalk plays a sound when you or the pers
19. ly selected transcript The delete key trashes the selected transcript Ctrl A selects all of the transcripts in list view and the text of a transcript in read view The Alt Key Holding down the Alt key when choosing certain commands modifies how those commands will be executed Alt Delete Deletes archives immediately without placing them in the Trash folder Alt Quit Quits SnapTalk without requesting confirmation 32 zeu Snap 5 Appendix B Spell Checking Dictionaries To spell check your outgoing messages SnapTalk uses two separate word lists These word lists can be found in the SnapTalk application folder which is in the Program Files folder The word list files are plain text files which can be edited with any word processor make sure you save them as plain text files when you are done making changes The Dictionary file contains the main list of words You can replace this with an alternative list but note that the suggestions that SnapTalk comes up with are based on English phonetics and they may be poor choices for other languages If you add words to the spelling dictionary from within SnapTalk these will be added to a User Words file in the SnapTalk Data folder in your preferences folder If you have a list of words that you use often that are not recognized by the spell checker it may be easiest to add them directly to this file 33 zeu Snap 5 Appendix C Technical Support If you are
20. n the network This feature is secured and requires access to the product registration code Capabilities include transmitting of defined groups general preferences templates networking settings SnapBacks user lists and templates What You Need to Run SnapTalk SnapTalk requires a TCP IP network You do not need to be connected to the Internet for SnapTalk to work but you must configure a TCP IP network in your Network Connections control panel Trying and Buying SnapTalk You can download the most recent version of SnapTalk from our web site at www glassbead com SnapTalk will run for 45 days After this you will need to purchase a license SnapTalk is sold on a per user basis Registration codes will work for either the Mac or the Windows version For example you might buy a fifteen user license in which case you will be sent a fifteen user registration code This code could be used with any combination of Mac or Windows users If you later need to add four more users to your system purchase another four user license from our Web site and you will get a new registration code for nineteen users Buying a license is easy Select Purchase SnapTalk from the Help menu in SnapTalk and you will be taken to the Web site to purchase You can also visit us directly at www glassbead com buy After purchasing online you will be sent a valid serial code by e mail Enter this code along with your registration name by choosing Registrat
21. napTalk does not rely on the Internet to send messages within your local network but SnapTalk can connect computers securely across the Internet producing a virtual LAN that keeps your messages private This makes SnapTalk very fast as an in house messaging system Since SnapTalk runs independently from Internet mail systems and public chat systems all messaging can be conducted with complete privacy SnapTalk Runs Peer to Peer with No Need for a Server Unlike other messaging systems SnapTalk does not require that you dedicate a computer to act as a server In addition with SnapTalk your messages are not routed through a third party s server on the Internet This keeps SnapTalk up and running even if the Internet is down SnapTalk has the Features You Need e Run SnapTalk on Windows 98 Windows 2000 Windows XP Mac OS 9 and OS X e Create private virtual LANs across a WAN e Send attachments and folders with your messages e Keep transcripts of your conversations in the searchable archives 3 es Snap 5 e Spell check your messages as you type e Design SnapBacks that let you respond to calls with a single button click e Create groups which allow you to talk to multiple people with one easy selection e Decide how you will be notified with sounds and alerts e Activate an auto reply message when you are out of the office e Use password protection to restrict program access e No Administration needed e Administrate other computers o
22. nu as well Hold the option key down if you want to see the paths of the attached files To remove all files from your attachment list select the Clear Attachments option from the attachment pop up menu Receiving Attachments As attachments arrive they are added into the glowing attachment well just above the current transcript You can detach the files in various ways simply drag them from the well or click the well to bring up a dialog box from which you can drag selected attachments or click on them individually to use the standard Save As dialog if there is only one attachment the Save As will appear instead If you would like to just delete the received attachments without saving them select Delete Attachments from the Tools menu If you receive an attachment in an alert window you can save the attachment by clicking on the paperclip icon that shows up in the upper left of the window 12 e4 H SnapfTalk 5 Auto Replies Snap Jalk AutoReply Active File Edit AutoReplies Tools Help The Gone To Lunch AutoReply is currently active I ve gone to lunch I m at Joe s Eats if you need me Deactivate 4utoReply Turning on an AutoReply will let SnapTalk answer calls for you This is useful if you are going to be away for a while or if you simply don t want to be disturbed To activate an AutoReply select the desired reply from the AutoReplies menu Once selected a window will pop up telling
23. on you are talking to hang up To turn this feature off uncheck the Play sound on hang up checkbox You can also change the sound that you would like to hear and set the desired volume level Hide funnies from main window Check this preference if you do not want to see SnapTalk s humorous messages Users The users window allows you to hide users from the main user list delete users who are no longer on your network and view the on off status of the user s as well as their current IP address You can also edit the color used for each user and you can add notes for users To open the users window select Users from the Edit menu keyboard shortcut CtrI U Status Andrea off Charles on at 10 0 1 2 Ellen off Maria off Feter off Sara off Terrance off Victoria on at 10 0 1 5 E E E E L E E E Delete Cancel OK Co To delete users select the name s of the user s and click on the Delete button To prevent users from appearing on the user list in the main SnapTalk window simply uncheck the 23 en SnapTalk 5 checkbox next to the user s name Users are assigned a random color that is used in all message transcripts You may want to customize this color To change a user s assigned color ctrl click on the user s name from the main window select Set Color and choose a new color Groups Groups allow you to easily select multiple recipients by using a single name Defining Gr
24. only the notes of the transcipts items This produces a faster search If no match is found you will hear a beep Find Again To search for the next occurrence of your text choose Find Again from the Tools menu keyboard shortcut Ctrl G This allows you to quickly search through many matches until you find the correct one A beep will sound when SnapTalk cannot find any more matches Find In Next Folder To search for the next occurrence of your text string and skip the current folder choose Find In Next Folder from the Tools menu keyboard shortcut CtrI 1 A beep will sound when SnapTalk cannot find any more matches Deleting archives To delete an archive select it from the list and click the Delete button 11 zeu Snap 5 Chapter 4 SnapTalk Features Attachments SnapTalk allows you to send and receive attachments with your messages Sending Attachments 0 To attach files or folders to your messages simply drag them from the desktop onto the SnapTalk window Or click the paper clip pop up menu and select Add Attachment from the available options A file selection window will appear in which you can pick the file you want to attach You may add as many attachments as you like up to 2 gigabytes we hope this is enough Once you have attached one or more files or folders a number in the attachment pop up menu box will indicate how many are attached The names of the attached files will be added to the me
25. onversation S2 SnapTalk File Edit AutoReplies Tools Help Does the name Pavloy ring a bell Charles Jim is on the phone Did you A finish the graphics for him off Adam Victoria Yup attached is a folder with all off Andrea of them He can also look at them at AAA Sr coms anhics en www acme com graphics J Il o on Mark j also put them on the server off Peter on Sara off Terrance on Yictoria Type your initial message into the bottom text box You can choose the person you would like to chat with by selecting him or her from the user list on the right Names preceded with on are currently available Names preceded with off are not available because their computers are off or they are not running SnapTalk To initiate a conversation click the Send button Alternatively you can press the return key or double click a user s name If you want to include a return character in the text of your messages press Ctrl return Whoever gets your initial message will receive an alert If the user chooses to answer their message 6 em SnapTalk 5 will come into the active transcript You can then chat back and forth Responding When someone sends you a new message it will pop right up on your screen in an alert box Message from ictoria on 12 02 29 PM 1 6 2004 Should come down for lunch Record in transcript The Answer button will open SnapTalk and load the new message into your active transc
26. oups New Rename Delete Groups Users in Marketing Andrea Lunch Gang Charles Sales Ellen TBC account Maria Mark Peter Sara Terrance Victoria a Oo H ea O Oo Oo v To create modify or delete groups select Groups from the Edit menu or select Edit Groups from the Groups menu located above the user list keyboard shortcut CtrI J To add a new group click on the New button and give the group a name To add or remove users select the group you want to modify from the left side of the window and then select or de select the desired users from the right side of the window Defining single person groups can be very useful They can give you immediate access to the people you send to most frequently eliminating the need to scroll to them on a long user list To rename the currently selected group click on the Rename button To remove the currently selected group click on the Delete button 24 124t4 _ Snapla Ik 5 Using Groups To select a group choose its name from the Groups pop up menu You may still toggle individual names on or off by Ctrl clicking on them You may also select additional groups by holding down the Ctrl key as you select them from the Groups pop up menu All Lunch Gang Sales TBC account Edit Groups SnapBacks E SnapBacks DE x Name l m busy right now Please try again later Take Message Please take a message for me I ll
27. ript You can then chat back and forth The Ignore button will ignore the incoming message and close down the alert window You can also reply to the new message by using the customizable SnapBack buttons These buttons allow you to respond with a single mouse click Each button will send back a predefined message and then hang up the conversation You can also use keyboard shortcuts 1 2 etc to access the SnapBacks SnapBacks can be customized by choosing SnapBacks from the Edit menu By default if you use a SnapBack button the record of the received message and your response will be deleted At the bottom of the Snap alert window is a checkbox that you should check if you want to save the interaction into your current transcript Ending a Conversation To end the conversation click the Hang Up button You can save the current conversation transcript to the archives at any time by clicking on the 7 zeu Snap 5 Archive button See the next chapter for details on using the archives Use the Clear button erase the conversation transcript Clearing Printing and Saving Conversations To clear the active transcript click on the Clear button To print out a copy of the active transcript click the Print button To save the active transcript as a text file click the Save As button SnapTalk 5 Chapter 3 Archiving Who Date Notes 1 6 2004 3 48 PM Acme Inc discussion Terrance 1 6 2004 2 09 PM Joe s list of URL
28. ve Ctrl P Prints the selected transcript s Ctrl Q Quit SnapTalk Ctrl R Open the Groups Window Ctril return Place a return in the message Ctril S Saves the selected transcript s to a file Ctrl U Open the Users window Ctrl Y Open the Preferences window Editing shortcuts Ctrl C Copy the selected piece of text to the clipboard Ctrl V Paste the current contents of the clipboard 30 on Snap 5 Ctrl X Cut the selected piece of text to the clipboard Ctrl Z Undo the last thing you did if possible Group shortcuts Shift Ctrl O Select the All group from the Groups pop up Shift Ctri 1 Select the first group Shift Ctrl 2 Select the second group Shift Ctrl 9 Select the ninth group SnapBack shortcuts Ctrl O Select the All group from the Groups pop up Ctrl 1 Select the first group Ctrl 2 Select the second group Ctrl 9 Select the ninth group Keyboard Navigation in the Main Window In SnapTalk s main window tab moves the focus between the Outbox text area the Outbox user list and the Filebox and the icon list The Outbox text area Ctrl A selects all of the current text of the Outbox text area The user list The 1 J arrows moves between different users Ctrl A selects all of the users 31 zos Snap The Archive window The 4 arrows moves between different transcripts The Return key opens or closes the current
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