Check the Print Cartridges Check the Printer Check
Contents
1. 0 Tap test page with good print quality the printer is OD OK If not the easy steps listed in Section 4 often solve the problem iy invent The HP DeskJet gt 5700 eens wy Or series printers Quick Checkup v i MORE HELP Poor Print Quality poitea a print cartridge nozzles or carriage underside have ink or debris clean streaks with a rubber swab moistened with distilled water Printout has fine white Connect the printer to a host PC and run the print cartridge cleaning lines routine found in the Printer Toolbox Printer Toolbox can be accessed through Driver UI Properties select the Services Tab and click on Service this Device Finally select the Clean Cartridges Printer Does Not Print Printer has no power Ensure the power module is firmly plugged into the printer and to an active power source Turn the printer off and on twice If the problem continues try another power module and if it still fails send the printer for repair Run the print cartridge cleaning routine found in the Printer Toolbox Printer Toolbox can be accessed through Driver UI Properties select the Services Tab and click on Service this Device Finally select the Clean Cartridges Resume light blinking and Ensure the access door is closed If the resume light blinks note the printer does not print printer error message on the computer screen This error can be caused by a paper jam wrong printer driver or bad computer to2. lL enp For 5700 series pri Qu nck Cheeku fo A or series printers Check the Print Cartridges Plug in the printer Turn on the printer Open the access door and the print cartridges will move to the right Verify the print cartridges that they have ink and are of the correct type N Verify that all tape has been removed from the print cartridges ote Ensure that Carriage Restraint is removed prior to turning the printer on Access Door Rear Access Cleanout Assemby Encoder Strip Resume Button 7 DN Output Tray Output Tray Extension Output Tray Backstop Input Tray Check the Printer Turn off the printer Unplug the power cord from the printer Remove paper from the in tray Look for a paper jam Remove any paper jams from the rear cleanout door Remove the rear cleanout door and check for any paper caught by the turn roller assembly Check the 10 Tap Test Print Out Load paper correctly set the width adjuster Install the print cartridges Close the access door Plug in the printer Turn on the printer Create a 10 Tap test print out Press and hold the Power Button using right hand middle finger and depress the Cancel Button using right hand index finger Release both the Power amp Cancel Buttons Watch the printer for smooth paper feed and check the printout for missing nozzles gt gt gt gt oo o o If you successfully printed a 1
3. printer connection Ensure the carriage movement is not blocked Prints a single character This error can be caused by a defective computer wrong printer driver or and ejects paper bad interface cable Paper Feed Problems No paper feed from the Ensure the media is properly placed in the in tray do not overload the in intray tray Load at least twenty sheets in the in tray to test the paper path This error can also be caused by drag on paper from a tight paper width adjuster Paper partially ejected Remove any damaged curled wrinkled paper through the rear access and the resume light door flashing Does not eject paper fully f the resume light is blinking press the power button once to eject the or delays ejecting paper paper and re initiate a paper pick Turn the printer and computer on in oroper sequence as prescribed by the computer manual Feeds multiple sheets Ensure the following 1 The paper is not stuck together and meets the user manual specifications Don t load the paper too far in towards the back of the printer 2 The in tray is not overloaded and contains the same type size and weight of medium 3 There are more than twenty sheets in the tn tray Envelopes will not feed Ensure envelopes have no bends curls wrinkles claps nor windows Ensure envelopes in the in tray are not overloaded R e V 1
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