(IR) People Counter
Contents
1. 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 11 of 18 technical support amersec com www amersec com Q AM ERS C American Security Basic Settings People Counter v3 1 Shoplifting Prevention Systems STEP 7 Connect RX to eComm Module eCOMM MODULE Standard Dual Core Cable Wire Core 24 Gauge or larger Figure 17 eComm Module Connection STEP 8 Connect eComm Module to power and internet Internet Green LED Figure 18 eComm Module Power amp Internet TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 12 of 18 technical support amersec com www amersec com Q NMERSEC American Security Basic Settings People Counter v3 1 D Green LED is off O eComm Module is not powered D Yellow LED is off O No internet connection Check network settings Shoplifting Prevention Systems O Internet cable supplied with eComm is a crossover cable Internet port may require a straight cable STEP 9 Connect more than 1 People Counter to an eComm Module if needed Counter 1 Counter 2 Counter 3 Counter 4 3 Internet Figure 19 Multiple Counter Connection STEP 10 Configure number of People Counters on eComm Module Enable status reporting man StOremonitoreu Uploading interval 5 min Figure 20 People Counter Device Count GS do not know how to access the eComm Configuration Please refer to the eComm User Manual STEP 11 Op2. Connect USB Module to PC i Found New Hardware USB lt gt Serial ij Found New Hardware USB Serial Converter 3 56 AM i Found New Hardware USE Serial Port 9 56 AM i Found New Hardware Your new hardware is installed and ready to use 3 56 AM Figure 7 USB Module to PC Connection GS Hardware is not installed correctly O Unplug USB cable Re install People Counter software and restart PC TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 5 of 18 technical support amersec com www amersec com American Security Basic Settings People Counter v3 1 O Make sure PC has Windows 98 or newer Mac and Linux OS are not supported O Make sure current user is an Administrator on the PC CS There is a problem with your USB port STEP 9 Open People Counter software and connect to Serial port Language English Method of communication Serial Port USB Connect a Socket Internet Disconnect a Serial communication Search Figure 8 Software Connection CS Could not find the correct port A B communication wires are backwards or disconnected People Counter is not powered on OOOO TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 technical support amersec com www amersec com PeopleCounter V3 0 X Q NMERSEC Could not find the correct port P Serial communication Shoplifting Pre
3. 090 9 9 09 09 9 09 090 59 090 09 090 090 0 A Type of record Passages IN and OUT v Interval Month X View Clock v Select Month January 2010 n Mon Tue Wed Thu 29 30 31 4 5 7 1 4 12 13 44 18 19 2 21 2 2 27 2B 2 3 4 1 f C Today 17 Sep Display View All FAX 420 271 770 732 www amersec com Figure 15 People Counter Data SUPPORT 420 296 150 610 i mu 10 Q AM ERS C Shoplifting Prevention Systems Page 9 of 18 Q AM RS C American Security Basic Settings People Counter v3 1 Shoplifting Prevention Systems STEP 18 Close software and re open Verify settings and data have been saved CS Settings and data have not been saved O Current user does not have proper administrative privileges on the PC FINISHED 1 2 Connecting to Internet eComm Module Required STEP 4 Place eComm into proper Location on www storemonitor eu before installation Ld Fashion Shop London Move Selected eComm to this Location People Counter Fashion Store London Figure 16 StoreMonitor eComm Location D do not know how to do this O See the StoreMonitor User Manual D do not know if it is done or not O Anybody with access to StoreMonitor can check it for you and even do it for you D The eComm is displayed as EAS system not People Counter O The eComm must be configured for a People Counter Please see the eComm User Ma
4. 32 Username 100032 Password 100032 Figure 27 Example Client Log in TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 technical support amersec com www amersec com Page 17 of 18 Q NMERSEC American Security Basic Settings People Counter v3 1 Shoplifting Prevention Systems STEP 21 Verify that data is displayed for the People Counter People Counter Data Select required Place configure report type select output mode and click Show open all close all Quick Report Modes ig StoreMonitor System Training Center oes Showroom i PeopleCounter Amersec Office Counter View type Day by hours Begin End 20 09 2010 09 22 57 F 20 09 2010 09 22 57 CF ia Table Graph View type Day by hours From 20 09 2010 09 22 57 To 20 09 2010 09 22 57 User Default User 100032 Print report Export to CSV Export to XLS a 20 28 22 2s 20 21 22 23 24 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Total In Total Out People total GS No data is displayed Date amp Time setting on People Counter is incorrect Figure 28 Client Data O Reset power to eComm to force upload of new data to server do not have to wait for automatic upload STEP 22 Give StoreMonitor Client ID Username amp Password to customer FINISHED TEL 420 271960054 FAX 420 271 770732 SUPPORT 420 296 150 610 Page 18 of 18 technical support amersec com www amersec com
5. a Q NMERSEC Shoplifting Prevention Systems People Counter BASIC SETTINGS Infrared Technology for Incoming Outgoing Traffic Firmware v3 10 and later Version 3 1 14 September 2010 Q AM RS C American Security Basic Settings People Counter v3 1 Shoplifting Prevention Systems 1 0 BASIC INSTALLATION GUIDE This section contains very basic installation instructions For more details see the People Counter User Manual RX Receiver with LCD display TX Transmitter STEP 1 Connect power TX o0 o AC 154 A 15V AC or 18 24V DC Standard Dual Core Cable Wire Core 24 Gauge or larger Figure 1 Power Connection STEP 2 Align sensors and test TX S Max 5m Recommended lt 3 5m Figure 2 Align Sensors TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 2 of 18 technical support amersec com www amersec com Q AM RS C American Security Basic Settings People Counter v3 1 Shoplifting Prevention Systems D It does not count Increase or decrease TX OUT Power Use a USB module or eComm module to align sensors with configuration software O Make sure RX and TX sensors are in the center of the red windows Look at TX sensors through a digital camera Working sensors will look purple D It is counting by itself O Increase TX OUT Power STEP 3 Reset display if needed 10 15 seconds Figure 3 Reset Displ
6. ay D It will not reset O Use a stronger magnet superlock tag detacher and hold for longer time near red window O Use a USB module or eComm module to reset with configuration software If not connecting to PC or internet you are FINISHED TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 3 of 18 technical support amersec com www amersec com Q NMERSEC Shoplifting Prevention Systems American Security Basic Settings People Counter v3 1 1 1 Connecting Directly to 1 PC USB Module Required STEP 4 Install software on PC only 1 type Service Version counter configuration for installer s PC PeopleCounter_V 3 1 Servis exe Customer Version data collection for store s PC PeopleCounter_V 3 lexe Figure 4 Two Types of Software STEP 5 Restart the PC STEP 6 Connect RX to USB Module USB MODULE Standard Dual Core Cable To PC Wire Core 24 Gauge or larger Figure 5 USB Module Connection TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 4 of 18 technical support amersec com www amersec com Q NMERSEC Shoplifting Prevention Systems American Security Basic Settings People Counter v3 1 STEP 7 Connect more than 1 People Counter to a USB Module if needed Counter 1 Counter 2 Counter 3 Counter 4 USB Module Address Address Address EEN E N A S Local PC Figure 6 Multiple Counter Connection STEP 8
7. en People Counter configuration software from PC with internet connection TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 technical support amersec com www amersec com Address gt Page 13 of 18 American Security Basic Settings People Counter v3 1 STEP 12 Connect to Internet and StoreMonitor Server Method of communication r Serial Port USB Connect i z Internet Communication Socket Internet Disconnect Server address monitor storemonitor eu Disconnected Ez Login NMERSEC Shoplifting Prevention Systems User ID Username Password Disconnected Figure 21 Software Connection D don t know my User ID Username or Password O It is the same as if logging into www storemonitor eu Please contact Amersec if you do not know it TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 technical support amersec com www amersec com Page 14 of 18 Q NMERSEC Shoplifting Prevention Systems American Security Basic Settings People Counter v3 1 STEP 13 Expand your Clients amp Locations and connect to the eComm Internet Communication server address monitor storemonitor eu Connect Connected a g Amersec G Training Center Ea Showroom Disconnected Disconnect Figure 22 Server Connection GS do not see my eComm It is not placed under a Location on www s
8. ges yaeses ext inputs w ms 1 ndividually Polarity of external inputs Standard STEP 15 Test counters and wait about 10 minutes STEP 16 STEP 17 View Data Table Records 1 Average of the IN and gt Extermal IR receiver Figure 13 Save Changes Download data from People Counter memory Records Download and delete counters Counter Total course Figure 14 Download Data F Peoplecounter v3 W es Records Table Options TEL 420 271 960 054 technical support amersec com Export to XLS 2010 01 02 04 52 16 2010 01 02 05 17 16 2010 01 02 05 22 16 2010 01 02 06 02 16 2010 01 02 06 07 16 2010 01 02 06 42 16 2010 01 02 06 47 16 2010 01 02 07 32 16 2010 01 02 07 52 16 2010 01 02 07 57 16 2010 01 02 08 02 16 2010 01 02 08 27 16 2010 01 02 08 42 16 2010 01 02 09 12 16 2010 01 02 09 37 16 2010 01 02 11 42 16 2010 01 02 11 52 16 2010 01 02 11 57 16 2010 01 02 12 02 16 2010 01 02 12 17 16 2010 01 02 12 52 16 2010 01 02 13 07 16 2010 01 02 13 42 16 2010 01 02 14 37 16 2010 01 02 14 52 16 2010 01 02 14 57 16 2010 01 02 15 02 16 2010 01 02 15 27 16 2010 01 02 18 52 16 2010 01 06 07 51 41 1or o o a o o o o o o e o oa oa o oa a oa a a rho tt pg ol m m m p m et a o o rr 4050 09 95 059 9 9 9 09 959 595 959 9 9 09 9
9. nual TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 10 of 18 technical support amersec com www amersec com Q AM RS C American Security Basic Settings People Counter v3 1 Shoplifting Prevention Systems STEP 5 Ask the store IT Department for network settings before installation e Does the store have a DHCP like your home or office automatic IP addresses network O You do not have to do anything extra e Does the store have a non DHCP firewalls fixed IP addresses special security network D You need the following information from them Available IP Address Gateway Subnet Mask Primary DNS Secondary DNS o The store must do the following Open ports 80 9761 and 9762 for incoming and outgoing traffic Allow access to www storemonitor eu IP address 81 0 217 78 for incoming and outgoing traffic D The store does not know their network settings O A simple test is to plug your laptop into their network by cable If you can connect to internet you can probably not always just connect the eComm with no special settings If your laptop will not connect to internet you cannot install the eComm until they give you proper settings q have the IP address information from them Now what O Configure these settings in the eComm Please see the eComm User Manual STEP 6 Install configuration software PeopleCounter_V3_1_Servis exe on your PC before installation TEL
10. t one Address 0 STEP 11 Double click on a counter to open the configuration Options STEP 12 Set the Date amp Time from your PC Configuration PeopleCounter 1 Counters Passage IN 355 Date and time Tuesday 27 07 14 44 46 DST Passage OUT 356 Firmware Version W3 12 Set time from vour PC Input IN1 0 Number ot records in memar Input INZ 0 Figure 11 Set Date and Time GS Status light in software is red not green O People Counter firmware version may be older than version 3 10 found on RX processor chip STEP 13 Reset Counter or Align Sensors if needed Counters Passage IN 26554 Passage OUT 35091 Input IM 0 Input IA 0 Input Type Disable Entry it added to the passages IN IN1 and IN2 OUT Inputs are counted as separate passages Inputs are counted as two separate counters Input generates events related to the storage interval Disley Mode d Disable Only passages IN and OUT IM and OUT channels and inputs INT and IN 2 magnetic switch Only passages IN and OUT hidden the uncovering of a magnet IH and OUT channels and inputs INT and IN2 hidden uncovered switching ma Service info Service Info 2 Figure 12 Reset Counter or Align Sensors TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 8 of 18 technical support amersec com www amersec com American Security Basic Settings People Counter v3 1 STEP 14 Save Chan
11. toremonitor eu Network settings are incorrect O Internet cable is incorrect eComm is not powered on TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 15 of 18 technical support amersec com www amersec com American Security Basic Settings People Counter v3 1 STEP 14 Search for connected counters List counters Address Title Q AM RS C Shoplifting Prevention Systems List counters Address Title 1 PeopleCounter 2 2 PeopleCounter 3 Search Search Figure 23 Search For Connected Counters D No counters were found O People Counter addresses are not set correctly Try to connect only to the first one Address 0 People Counter is not powered on People Counter A B communication cable is connected backwards STEP 15 Double click on a counter to open the configuration Options STEP 16 Set the Date amp Time from your PC Configuration PeopleCounter 1 Counters Firmware wersion 3 12 Fassage IH 355 Date and time Tuesday 27 07 14 44 46 DST Passage UUT 356 SetiimefiomvouFC pown 0 Number ot records in memary Input INZ 0 Figure 24 Set Date and Time D Status light in software is red not green O People Counter firmware version may be older than version 3 10 found on RX processor chip TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 16 of 18 technical support amersec com www amersec com American Securit
12. vention Systems Search Connect Remove USB cable and plug it back in Wait until it is recognized by the PC People Counter addresses are not set correctly Try to connect only to the first one Address 0 Page 6 of 18 AM RS C American Security Basic Settings People Counter v3 1 Shoplifting Prevention Systems O Find and set the COM port manually 3 Documents Type the name of a program folder document or Internet resource and Windows will open it for you Computer Open devmgmt msc Network START gt gt RUN Control Panel Devices and Printers Cancel j Browse Run Open devmgmt msc gt All Programs Device Manager gt ma lionitors gt Network adapters 4 Ports COM amp LPT gt 4 Processors i Sound video and name controllers USB Serial Port COMxx Figure 9 Find COM Port Manually STEP 10 Search for connected counters List counters List counters Address Title Address Title 1 PeopleCounter 2 2 PeopleCounter 3 Figure 10 Search For Connected Counters TEL 420 271 960 054 FAX 420 271 770 732 SUPPORT 420 296 150 610 Page 7 of 18 technical support amersec com www amersec com Q AM RS C American Security Basic Settings People Counter v3 1 Shoplifting Prevention Systems D No counters were found O People Counter addresses are not set correctly Try to connect only to the firs
13. y Basic Settings People Counter v3 1 STEP 17 Reset Counter or Align Sensors if needed Counters Passage IN Q NMERSEC Shoplifting Prevention Systems 20094 Passage OUT 35091 Input IM Input IN z Input Type Disable Entry it added to the passages IN IN1 and INZ OUT Inputs are counted as separate passages Inputs are counted as two separate counters 0 0 Input generates events related to the storage interval Disley Mode Disable Only passages IN and OUT IN and QUT channels and inputs INT and IN2 magnetic switch Only passages IN and OUT hidden the uncovering of a magnet IH and OUT channels and inputs INT and IN hidden uncovered switching ma Service info 1 d Service Info 2 Figure 25 Reset Counter or Align Sensors STEP 18 Save Changes ndividually yaeses ext inputs Polarity of external inputs n m Standard r 0 Average ot the IN andl External IA receiver Figure 26 Save Changes STEP 19 Test counters and wait about 10 minutes STEP 20 Log into www storemonitor eu with Client s account toreMonitor System Add New Client Add New User for this Dealer StoreMonitor r 3 c Add New User for this Client amp User Default User 100032 E E Showroom Add New User for this Location Client ID 100032 Sign In Client ID 100032 Username 100032 Password Sign In Client ID 1000
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