QikSKAN User Manual
Contents
1. QikSKAN Step by Step User Guide Irfan Noor 7 11 14 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https gikid com EMAIL service gikid com Document Control This is a controlled document intended for commercial purposes for the eyes of the intended recipients only QikID Pty Ltd takes responsibility for managing updates to this document to persons listed on the circulation list only If you are not an intended recipient of this document you are required to return the document to QiklD immediately Document Information Version 1 1 Published Date 7 11 14 Author s Irfan Noor Status Approval File Name QikSKAN Step by Step User Guide Circulation List Copy Number Recipient Delivery Method 1 PDF Restrictions The following restrictions are placed on this document and related appendices This document is not to be distributed to anyone outside of the intended recipient s organisation with the express written permission of QiklD Pty Ltd QikID PTY LID ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https qikid com EMAIL service gikid com Table of Contents ADOUCOIK OKAN M 5 EEE mermP 5 System fRReguiremielibscosere Eeikistes eite vp bebE Code COMPE TOR ER PE CHE Gra em EA be brt2. Step by Step User Guide WEB hitps oikid com EMAIL service gikid com 5 QikSKAN supports the Small 100 and Medium 125 settings Could be due to positioning of camera or missing connection 1 Press Switch Camera button until problem resolved Or 1 Log off QikSKAN and exit 2 Relaunch QikSKAN If these don t work it could be a hardware Issue 1 In QikSKAN press the settings cog in the top left of the screen 2 In the Scanner Restart Scanner section press 1 Log off QikSKAN and exit 2 Relaunch QikSKAN 1 Unplug scanner s USB cable 2 Plug in scanner via USB 1 Turn device off 2 Turn device on Page 31 of 31
3. E Utid den Fobt use ibpx T RE IS ED ebhIS dE 29 WOT SO TIN access este P RR 29 QikID PTY LID ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https gikid com EMAIL service gikid com About QikSKAN Installation System Requirement Processor Intel Core i5 3317U CPU 1 70GHz 1 70GHz Installed RAM 4 00 GB 3 89 GB usable System type 64 bit operating system x64 based processor Pen and touch Pen and full Windows touch support with 10 touch points Windows Edition Windows 8 1 Pro Setup QikSKAN is preinstalled on Surface with Windows 8 1 Pro with resolution 1920x1080 recommended QikID Pty Ltd Commercial in Confidence Page 5 of 31 QikID PTY LID ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https gikid com EMAIL service gikid com UsING QIKSKAN INTRODUCTION Launch QikSKAN Locate QikSKAN shortcut icon on the desktop and press or touch twice on icon to launch QikSKAN QikSKAN will automatically check for updates and present the operator log on screen Operator log on screen is shown with features description as below o Operator Log On Please scan your token 2 8 Switch Camera 1 Camera display section for token scan 2 Button to switch between cameras 3 Button to enable offline mode of QikSKAN f
4. When selected user is prompted to enter current PIN then enter a new PIN and confirm new PIN This option is available when the internet is available and user is already logged into QikSKAN RELOAD OFFLINE MEMBERSHIPS User can select this option to refresh the offline Ban Watch VIP lists for alerts VIEW LOG User can select this option to open the QikSKAN client side log to check errors VIEW PENDING ENROLMENTS User can select this option to view a serialised list of users to be enrolled offline and the time and date of their enrolment VIEW HARDWARE KEY This will open a popup window that displays the hardware key This is useful for giving the device a license key when setting up a new device at venue SERVICE LOCATION QikSKAN will allow the user to select the location where the service is hosted Australia is set by default WITH ENROLMENT VALIDATIONS Pressing this drop down box allows the user to select from all enrolment validation settings listed below The current enrolment validation setting is displayed at the bottom middle of the settings window A venue co owner may change the current enrolment setting to the default setting for all devices in the venue by pressing the Save as Venue Setting button Full Validation This setting requires all details to be entered during enrolment including one form of contact either email or mobile phone This setting will force a check for duplicate users on the server based on the sca
5. button OQiklD Pty Ltd Commercial in Confidence Page 25 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 201 Step by Step User Guide PHONE 1300 553 256 WEB https oikid com EMAIL service gikid com 4 f you are not satisfied with the photo press the Retake button and repeat the last few steps 5 Press the Authenticate button QikSKAN will return to the existing user authorisation but without the Authenticate button visible DECLINE Press the Decline button Decline should only be used when the user is being refused entry to the venue Are you sure you want to decline this user i mi Press the Yes button to decline the user or the Cancel button to return to the previous screen o Create a Declined Auth Incident Incident Types Incident Location Violence aggression Intoxication Injury Theft noe Complaint Fail to quit Refuse entry Illicit Drugs _ Minors Inappropriate Conduct Manager in Charge ss Self Exclusion Refuse Service Gaming Other QikID Pty Ltd Commercial in Confidence Page 26 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN GIK PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https gikid com EMAIL service gikid com Select the type of incident that occurred Multiple types may be selected Refuse Entry is checked by default Set the location of
6. operator to authorise patrons by ID scanning only in both online standard and offline mode It can be accessed from main screen or work offline screen QikSKAN performs validations and duplicate checks in standard ID Scanning Only mode Standard ID Scanning Only The standard ID Scanning Only screen is shown with brief feature description as below S j Please Scon on ID Select the region of the licence from the map to scan the ID dm Switch Camera 1 4 NL NN 5 1 Camera feed section for token scan and Face photo 2 Button to take face photo of patron 3 The world map and passport icon to select the region most accurate to the patron s license and to scan the patron s passport respectively QikID Pty Ltd Commercial in Confidence Page 21 of 31 QikID PTY LID ABN 14 154 042 761 QikSKAN PO Box 66 Potts Point NSW 201 Step by Step User Guide PHONE 1300 553 256 WEB https qikid com EMAIL service gikid com 4 Button to enrol a new patron 5 Button to navigate back to main screen or work offline screen as appropriate The standard online ID Scanning Only mode operates in much the same way as the main screen allowing the following functions Authorisation by Token Scan Scanning a patron s token will authorise the patron in the same way as from the main screen Enrolment by Licence Scan Scan the patron s preferred form of ID Optionally take a photo of the patron or a new token m
7. the incident Note that the most recently used location will be selected by default so double check this when filing an incident report QIKSKAN SETTINGS OVERVIEW From the QikSKAN main screen press icon oj in the top left corner of the screen to access the setting menu QikSKAN setting window is shown below with detailed description Choose Camera Microsoft LifeCam Front _ Xx Support Get Support i Change Your PIN Reload Offline Memberships Diagnostics View Log View Pending Enrollments View HW Key Service Location Australia Europe Update Custom Service URL En rolment None no validation checks will be done this is the fastest option Save as Validation Venue Setting Version 1 0 0 1411 clickonce Enrolment Validation None from client CHOOSE CAMERA Press drop down list to select a camera to use from all cameras attached to and recognised by the system QikSKAN will allow a user to select an external webcam or either of the built in webcams GET SUPPORT User can select this option to give remote access of QikSKAN to QikID for support purposes OQiklD Pty Ltd Commercial in Confidence Page 27 of 31 QikID PTY LTD ABN 14 154 042 76 QikSKAN QIK PO Box 66 Potts Point NSW 201 Step by Step User Guide ID PHONE 1300 553 256 WEB https qikid com EMAIL service qikid com CHANGE YOUR PIN User can select this option to change the PIN used to login to QikSKAN
8. turn red and the red icon will appear next to the name in their profile If the patron is on watch list an orange icon will appear whereas if the patron is on the VIP list the green icon will appear next to name in profile view QikID Pty Ltd Commercial in Confidence Page 24 of 31 QikID PTY LID ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https qikid com EMAIL service gikid com Recent Authorisations will show a list of the most recent times that this patron has been authenticated at a venue Under Type the action performed will be listed such as n tl Enrolment Authorisation Entry and Declined E Notifications will also be displayed on this screen as seen in the above image where the user has been flagged in yellow as having re entered the venue The above profile has not been linked with Facebook as the Facebook icon is washed out From this screen a number of actions may be taken ACCEPT Pressing the Accept button authorises the patron to enter the venue AUTHENTICATE Authenticating the patron means taking another photo of the user that the system will use in the future to identify their face Oo Take Face Photo Tc X 7 Male Thirtyish m STEPS to Authenticate 1 From the user s profile page press the Authenticate button 2 Line up the user s face in the camera feed 3 Pressthe Take Photo
9. E 1300 553 256 WEB https gikid com EMAIL service gikid com D If the connection to the internet is lost while QikSKAN is logged in and running ee icon is displayed in the top right corner of the screen This means that offline mode is enabled and no authentication checks will occur as the database is unreachable TO ENROL A NEW PATRON QikSKAN will allow the operator to enrol a new patron in both online and offline modes The standard procedure of enrolment is explained below Standard Enrolment Procedure 1 From the main screen in QikSKAN press the Enrol button Here you will be presented with the Terms and Conditions and the Privacy Statement for using QikPASS You may view the policies by following the embedded link in this page http gikid com legal This will open a new window over QikSKAN in the default browser with the policies displayed 2 To continue with the enrolment press I Agree or else press Cancel to return to the main screen 3 Now you will be presented with the enrolment screen Male Female Mobiles Mobile Expiry Date DD MM 20 QikID Pty Ltd Commercial in Confidence Page 10 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https qikid com EMAIL serviceG2qikid com 4 To enrol a new patron place their ID in the scanner and press the corresponding button on the left side of t
10. PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB hitps gikid com EMAIL service gikid com IN OFFLINE MODE QikSKAN can be used in offline mode when there is no network internet connection available but it can be selected even with a network connection by pressing the Work Offline button on operator log on screen shown above This mode is faster than standard online mode as the device doesn t have to wait for authentication from the database when enrolling or authenticating users though most of the features of QikSKAN are disabled When QikSKAN is launched without a connection to the internet it will display a message and Network Offline icon as shown below Unable to communicote with the server Offline Press the oM Wy button for network reconnection otherwise press the EN button to use QikSKAN in offline mode The work offline screen as show below Home Scan o Token to Authorise or Enrol a User or Choose an Enrollment Option 3 Offline Switch Camera Version 12 0 1403 1 Button to start enrolment of new patron in offline mode 2 Button to Authorise patrons by ID Scanning Only 3 Network Offline icon to show that QikSKAN is running in offline mode QikID Pty Ltd Commercial in Confidence Page 9 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 201 Step by Step User Guide PHON
11. User Please press the button on your sconner to scon the ID document Work Offfine NSW VIC Q L D W A S S a 5222 58 al ee a seems Last Name x Nome Address Addre Membership Membership E si E S A TAS ACT NT Preferred Name Preferred Name Document Type ease Loose il oe Mole Female ll e caer P s oe j Email Mobile a YU vy ferret Sain Gn rf d EE IX UU serene EE Lu inti Licence QikID Pty Ltd Commercial in Confidence Page 15 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https gikid com EMAIL service gikid com Procedure to logging into User Portal Once the enrolment process has been completed the patron will be able to access the User Portal using an email address or mobile number provided during enrolment BY EMAIL 1 The patron will receive a welcome email containing a default PIN number This PIN along with the email address that was provided during enrolment can be used to login to the User Portal Welcome to QikPASS inbox x e service Qqikid com via amazonses com 9 44 AM 0 minutes ago 7 to me GIK PASS Your Pass to Status amp Rewards Welcome to QikPASS Hi John Welcome to QikPASS your pass to status and rewards QikPASS is an innovative identification and promotions system which will enable you to earn status with your favourite venues redeem fant
12. are satisfied that all details have been entered correctly press the Confirm button in the bottom right corner of the screen 12 The new patron must have their photograph taken to be associated with their user account To take their photo line up their face in the camera feed and press the Take Photo button r QikID Pty Ltd Commercial in Confidence Page 13 of 31 QikID PTY LID ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https qikid com EMAIL service qikid com 13 If you are satisfied with the quality of the photo press either the Save button or the Save Offline button otherwise press Retake and take their photo again until you are satisfied with the photo Pressing the Save button sends the photo to the server to check for duplicates before allowing you to proceed Pressing the Save Offline button stores the photograph locally so that you don t have to wait for a response from the server Saving the user s photo offline reduces the time taken but may cause security issues as the user s photo will not be checked against the database 14 Upon pressing Save you will be presented with a window displaying a number of potential duplicate users based on the photograph and name of the user being enrolled If none of the users match press the X button in the top right of the window If any of these users faces match the photograph with high con
13. astic promotions and much more You signed up for QikID at Tom s Default Venue at 09 43 on 07 Feb 2014 hope you had an awesome time there Since you re a customer of Tom s Default Venue we ve gone ahead and added you to their newsletter list Please note that QikID will never disclose your email address or phone number to Tom s Default Venue You will be able to unsubscribe from them by clicking the unsubscribe link in any newsletter by logging into our user portal or by clicking here Your PIN number is Emm So that we can inform you about the status and rewards you are eligible for we ve also added you to a few of lists we think might be of interest to you the QikID Announcements List which is only for important news from QikID the QikID Partners List which keeps you informed about great offers and important news from our partners and the QikID Businesses In Your Area List which keeps you informed about great offers and important news from businesses in your local area You will be able to unsubscribe from any list by clicking the unsubscribe link in any newsletter by logging into our user portal To make things easier in the event you lose your QikID token the image at the end of this link can be used wherever QikPASS is accepted in place of your physical QikPASS If you are reading this on an iPhone with Passbook installed simply click this link to add your QikPASS token to your Passbook store and don t worry about carrying a physica
14. ay be scanned to be associated with the patron to be enrolled STEPS for ID Scanning Only 1 Scanthe patron s preferred form of ID or Scan patron s QR code token 2 Check notifications if any and respond as appropriate 3 Press Enrol button E A list of potential duplicate patrons will be displayed If one of the entries is the patron being enrolled press their profile to accept or decline authorisation Offline ID Scanning Only In offline mode ID Scanning only may be used to scan a patron s ID without any verification or duplicate checks whereas authorisation of extant patrons using a valid token is unavailable This is the fastest way If device is configured with a specific venue and QikSKAN is running in offline mode with internet connection QikSKAN will display Alerts for WATCHED BANNED or VIP patrons QikID Pty Ltd Commercial in Confidence Page 22 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https gikid com EMAIL service gikid com omw fia Precs retake to take a foce pictere or enrol to use the scosned image STANDARD AUTHORIZATION METHODS STEPS for Authorise by Token Scan 1 In main screen hold either the physical token or the emailed QR code in front of the camera 2 QikSKAN will show existing user authorisation window Press Accept button to authorise patron STEPS for Authorise by Fa
15. bile phone number then press Next button Enter the PIN associated with your account Press Take Photo button underneath the camera feed when your face is fully visible retake if need then press Log In button Enter the confirmation code sent to the contact address supplied then press Submit Confirmation Code button Venue Selection On successful login and depending on the settings for the current device you may be presented with the Venue Selection screen If so select the current venue from the list If operator amp device is configured to the specific venue QikSKAN will automatically select the venue The main screen for QikSKAN is shown below with a brief description QikID Pty Ltd Commercial in Confidence Page 7 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https qikid com EMAIL service gikid com Home Scan o Token to Authorise or Enrol a User or Choose an Enrollment Option Welcome to QikDetektStaging s Default Venue 1 Camera display section for token scan authorisation 2 Button to switch between cameras 3 Button to Enrol new patron 4 Button to Authorise patron by Face 5 Button to Authorise patron by Name 6 Button to Authorise patrons by ID Scanning Only 7 Button to Log off and return to login screen QikID Pty Ltd Commercial in Confidence Page 8 of 31 QikID
16. ce In main screen press Authorise by Face button Line up patron s face in front of camera Press Take Photo button retake if needed QikSKAN will display list of possible matches Select the correct match QikSKAN will show existing user authorisation window Press Accept button to authorise patron STEPS for Authorise by Name In main screen press Authorise by Name button Line up patron s face in front of camera Press Take Photo button retake if needed Enter first and last name to find the user Press Find User button QikSKAN will display list of possible matches Select the correct match QikID Pty Ltd Commercial in Confidence Page 23 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB hitps oikid com EMAIL service gikid com Existing User Authorisation Window QikSKAN display Existing User Authorisation window when existing patron is selected from potential matches oj Existing User Authorisation John Male Thirtyish User List Memberships List Name Expires On Recent Authorisations Date Was Authorised Score Type 12 11 13 10 25 0 Authorisation 12 11 13 10 24 0 Authorisation 12 11 13 10 24 True 100 Enrolment User List Memberships will show if the user is currently on any Ban Watch or VIP lists Ifa patron is authenticated and then has been banned at the venue the background will
17. e list of all patrons that have entered the venue 2 Under Details click the green icon for the user that you would like to assign a role to It will open the User Details page of enrolled user 3 Scroll directly to the bottom of the page and there should be a Roles section ROLES Role Type Venue Name Expires On No records to display f Displaying items O O of O 4 Click on the green plus icon in the right hand corner and you will be directed to the ADD USER ROLE page Here a role can be assigned to the user for a specific venue Having selected the correct details click the Add button and you will be directed back to the User Details page ADD USER ROLE Venue Daniel s Default Venue Role Type Operator Reason Other Expiry Twenty Four Hours Comment QikID Pty Ltd Commercial in Confidence Page 20 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB hitps oikid com EMAIL service gikid com 5 If the role was successfully assigned to the user the role was successfully added will be displayed at the top of the page Working your way down the page to the Roles section the role type assigned to the user should now be listed ROLES Venue Name Expires On Doniel s Defoult Venue 08 Feb 2014 Displaying items 1 1 of 1 IN ID SCANNING ONLY MODE QikSKAN will allow the
18. f 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN QIK PO Box 667 Potts Point NSW 2011 Step by Step User Guide ID PHONE 1300 553 256 WEB https oikid com EMAIL service gikid com Resetting PIN If for any reason the patron forgets their PIN or does not receive an email or text message the Tve forgotten my PIN option can be used in the User Portal QIK B My Account Enrol LOG ON Please enter your email address or mobile number and PIN Email Address or Mobile Number PIN I ve forgotten my PIN The patron will be able to enter their email address or mobile number into the provided field where a new PIN will be sent FORGOTTEN PIN A PIN was originally assigned to you at enrollment time and is included with your welcome email or SMS If you no longer have access to this PIN or subsequently changed it and forgot it you may reset it here Please enter your email address or mobile number and we will begin the process of resetting your PIN Email Address or Mobile Number QikID Pty Ltd Commercial in Confidence Page 19 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN QIK PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https gikid com EMAIL service gikid com Procedure to Enrol a New Operator QikSKAN will allow any user to be assigned a given role at a venue using the following steps 1 Login to the User Portal and navigate to the Authorisations tab It shows th
19. fidence you will not be able to proceed There appears to already be a user record for this person Please do a check for an existing user 15 You will now be presented with the user s profile screen where you may view their name and photograph 16 If the enrolment of this user was started by scanning a QikPASS token that token will now be associated with this user Otherwise you may issue the user a new QikPASS oro token by pressing the QR code icon which allows you to scan a new token with the camera or else issue a new QR code to the user via email The token will be immediately associated with this user s account QikID Pty Ltd Commercial in Confidence Page 14 of 31 QikID PTY LTD ABN 14 154 042 76 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https qikid com EMAIL service gikid com Issue New Token Switch Camera If a currently used token is scanned as a new token the token will remain associated with the original user Offline Enrolment Procedure In offline mode QikSKAN follows the same enrolment procedure as described in the previous section except duplicate validation and enrolments are queued On successful offline enrolment QikSKAN will display this user message The enrolment data was queued and will be sent when the client is back online and increment pending enrolments counter displayed near icon te as shown in figure below tg New
20. he screen AS A C T S A T DURNY VLLS NEU 2008 Passport Unknown 555555 99099999 3 EC 07 OCT 1980 goan Lfzen 5 For an international drivers license press the Intl License button and the world map will be displayed Here select the region most accurate to the patron s license QikID Pty Ltd Commercial in Confidence Page 11 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN QIK PO Box 667 Potts Point NSW 2011 Step by Step User Guide ID PHONE 1300 553 256 WEB https qikid com EMAIL service gikid com 6 If you cannot identify the origin of the patron s ID press the Unknown button 7 After scanning the document QikSKAN will search for similar IDs and display up to 20 close matches If any of these users is the patron currently being enrolled press their entry in the list and press Confirm Otherwise press the X in the top right of the window Please check the list of potential duplicate users DOB Dec 1998 Sex Male DOB Oct 1980 Sex Male 8 The scanned ID will now appear on the screen replacing the sample license image If the ID appears incorrect correct the ID in the scanning tray and scan the document again as above 9 QikSKAN will attempt to fill in the patron s full name date of birth and residential address though this should be checked and corrected as needed by pressing the incorrect field and typing the correct details b If an email address or mobile number is not pr
21. l token ever again Please click on the link to confirm your email address Confirm If you did not sign up for QikPASS please click this link to remove your email address not me QikID is committed to protecting your privacy our whole business relies on it Please take the time to read our terms and conditions of use and our privacy statement QIK This email was sent to you by QikID PTY LTD ABN 14 154 042 761 as an automatic message If you believe this message to be in error please email us 2 By clicking the user portal links given in the email the newly enrolled patron can navigate to the User Portal where they can login using their email address and default PIN number An electronic QikPASS token is also provided for venue authorisations OQiklD Pty Ltd Commercial in Confidence Page 16 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB hitps gikid com EMAIL service gikid com My Account Enrol LOG ON Please enter your email address or mobile number and PIN Email Address or Mobile Number PIN I ve forgotten my PIN 3 After the patron has entered their login details they will then be prompted to enter a confirmation code to proceed which is sent to the email address used to login Contirm Log on Confirmation Code O Trust this computer you will not be prompted for confirmation codes on trusted machine
22. nned ID the user s photo and the user s name Full But User Contact Optional This setting is identical to Full Validation however no contact details are required to be entered during enrolment Club Validation This setting has the same requirements as Full Validation additionally checking the proximity of the user s residential address to the address of the venue OQiklD Pty Ltd Commercial in Confidence Page 28 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https gikid com EMAIL service gikid com This is the fastest option as no duplicate checks will be done on the user s scanned ID name or photograph None but Check for Duplicates This setting has no validation checks as in None however it will run checks for duplicate users TROUBLESHOOTING Issue Possible Solution Camera Feed Frozen 1 Press Switch Camera button 2 Press Switch Camera button again Or 1 Exit QikSKAN 2 Reopen QikSKAN Camera won t scan a user s token 1 Make sure you are in QikSKAN s main screen 2 Make sure the camera feed isn t frozen 3 Make sure the QR code is clearly visible in the camera feed 4 Try the other camera by pressing the Switch Camera button The camera with the least glare will be the best Or 1 Exit QikSKAN 2 Reopen QikSKAN Some buttons aren t visible QikSKAN may be operating in offline mode 1 Swipe in f
23. o E RE Duca repu DAN Drbon Meere R 5 edo E P 5 STING CUI SIAN c 6 due Hsec ee 6 LOG ONTO OI e FAN p C Q 7 STEPS TO OIC LOGS m 7 STEPS fOr TOKEN SCAN NEM E 7 STEPS for ALTERNATE LOGIN rcsisserpyrini innii S 7 NO VIE MODE orrera E E E g TOENROLA NEW PATRON soccocsoreienerioni a E 10 Standard Enrolment Procedure wiscscucdstrecnivccnertesserenucrcenesiesdubsadecenenenataerssancanppasthebusataunpentenawsectaeess 10 Offline Enrolment Procedure sereen RUE Cop Saco uud ca pesi be TU QUK oaa boum Hut d Cep ein ERR UN Qiii 15 Procedure to logging Into User Portal cestencieseeevtves sevi atico pep Ease itike Enkond ertak ri Forno qE TEM RP Ys 16 Procedure to Enrol a New Operator cccccccsssecceeeseceeceecceceesececeusececceaeceeeeesecessuecesseneceesenseeets 20 IN ID SCANNING ONLY MODE m 21 Standard ID Scanning ONY REOR E deeanecuanetpeeeratuteetes 21 STEPS FOr iD Scanning OMIY MIU m 22 ONIBEJD Scams Chl sree E E dibspE iR SO eU ORE 22 STANDARD AUTHORIZATION METHODS iius tuae bru SddR t va onre ennan ua ETEen birds quu Hbex piv vk tuv Ea 23 STEPS Tor Authiotise DY Token SCallssseseoxasvar iui Ee e rebu
24. or enrolment and ID scanning 4 Icon to indicate user to bring token in front of camera to log on 5 An alternative log on button using a mobile number or email address 6 List of active users for quick log on selection 7 QikSKAN latest release number 8 Setting options for QikSKAN 9 Button to exit from QikSKAN application 10 Button to close application and shut down Surface QikID Pty Ltd Commercial in Confidence Page 6 of 31 QikID PTY LID ABN 14 154 042 761 QikSKAN QIK PO Box 66 Potts Point NSW 201 Step by Step User Guide ID PHONE 1300 553 256 WEB https qikid com EMAIL service gikid com LOG ON To QIKSKAN There are 3 different ways to login into QikSKAN Follow these steps to login STEPS for QUICK LOGIN 1 Select your name from the list of active operators 2 Press Take Photo button underneath the camera feed when your face is fully visible retake if need then press Continue 3 Enter the PIN associated with your account STEPS for TOKEN SCAN Scan your TOKEN to login by holding it so that the QR code is fully visible in the camera display section Wait for the camera to focus on it properly Press Take Photo button underneath the camera feed when your face is fully visible retake if need then press Continue Enter the PIN associated with your account STEPS for ALTERNATE LOGIN Press Alternate Login button Enter one of the contact options your email or Mo
25. ovided during enrolment the patron will not be able to login to User Portal QikID Pty Ltd Commercial in Confidence Page 12 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https qikid com EMAIL service qikid com 10 If the Enrolment Validation setting is set to Full Validation or Club either a valid email address or mobile phone number are required Enter by pressing on the field and entering the details The requirement for contact details may be temporarily disabled by pressing Options in the bottom right of the screen and then checking the box Is User Contact Optional This option acts as the Enrolment Validation setting Full but User Contact Optional however it only lasts for the current enrolment as well as requiring x Enrollment Validation Is User Contact Optional if checked this user will NOT be required to enter their email address or mobile number when enrolling you to wait for 30 seconds before proceeding to the next screen E Depending on the Enrolment Validation setting the operator may decide to not enter an email address and mobile number If this is the case the patron being enrolled will not have access to the user portal as they will not have any login credentials An email address can be provided at their next venue authorisation or manually updated by an operator 11 After you
26. rom right hand side of screen 2 Pressthe settings cog QikID Pty Ltd Commercial in Confidence Page 29 of 31 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https qikid com EMAIL service qikid com TUM 3 Press the network icon 4 Check that the device is connected to the correct network and there is an internet connection Or 1 Log off QikSKAN and exit 2 Inthe taskbar press the network icon 3 Check that the device is connected to the correct network and there is an internet connection Screen resolution may be too low 1 Log off QikSKAN and exit 2 Right click on the desktop 3 Select Screen Resolution from the menu 4 Select the drop down box for screen resolution 5 Make sure the slider is set to one of the following resolutions 1024x768 1280x720 1920x1080 Text too small 1 Log off QikSKAN and exit 2 Right click on the desktop 3 Select Screen Resolution from the menu 4 In the bottom half of this window select Make text and other items smaller or larger QikID Pty Ltd Commercial in Confidence Page 30 of 31 QikID PTY LTD ABN 14 154 042 761 PHONE 1300 553 256 Camera feed blank Scanner not functioning properly or error displayed No scanner available A scanner needs to be connected in order to be able to enrol new users QikID Pty Ltd Commercial in Confidence QikSKAN
27. s 4 Having successfully entered the confirmation code the patron will now have access to the User Portal Here they can e View edit personal details e Manage list memberships e View venue authorisations e Change PIN e View venue sightings e Authorise QikPASS with Facebook e Manage and request new user tokens QikID Pty Ltd Commercial in Confidence Page 17 of 31 QikID PTY LID ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB hitps gikid com EMAIL service gikid com BY MOBILE NUMBER 1 The patron will receive a welcome text message where a link is provided to manage their User Account Welcome to QikPASS Enjoy Tom s Default Venue You can manage your account Q https portal gikid com Stay tuned for promos Via QikPASS rply options 2 Having received the initial QikPASS welcome text message the patrons can text options to receive a list of options 3 Texting reset pin will provide the patron with a default pin From there the patron can enter their mobile number and default pin into the User Portal to login eeeeo Telstra gt 10 47 am 8796 lt Messages QikID Contact Today 10 4 QikPASS Options unsub notifications unsub promos opt out subscribe notifications subscribe promos reset pin why did get this txt not me Your new PIN is Login to https portal gikid com QikID Pty Ltd Commercial in Confidence Page 18 o
28. s ene E eo dvUE EES 23 STEPS TOF AUNO C DU FICO ene ne le ene Rodi etna dide p PI N 23 STEPS TOON ISS DV NT esisesueseis tone in sede oss ud ied Sr etaut ise tten aN 23 Existing User Authorisation WINDOW us sesexv cione etx pucp cra rdciti ebd sex Unda aorta gecYE pas ne Ps qe devevFo dud Pd Ur eser PH 24 ee S acc T TPT S 9 27 Bodl A EE 27 iae oro T MUT 27 GET UPPORT RT 27 QikID PTY LTD ABN 14 154 042 761 QikSKAN PO Box 667 Potts Point NSW 2011 Step by Step User Guide PHONE 1300 553 256 WEB https gikid com EMAIL service gikid com CRANCEY OIR a enero eee eee eer 28 RELOAD OFFUNE MEMBERSHIPS E 28 IE OG eree E EA E 28 VIEN PENDING sie oC E T E A 28 VIEN HARDWARE KE T 28 SERVICE OC TON m 28 WITH ENROLMENT VALIDATIONS T EEEO 28 Ful rz ffo zuo n OE 28 FUL But User Contac HO OMAN aicseactesseiundessend E EE erui uitRent de E 28 CIID EE EL i etc EE 28 pier 29 None but Check for Duplicates ocrureetpta itp EUr E E bRISEPEERE vEPEOFPRSepEITUTnE
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