Corporate Customer Creation User Manual
Contents
1. Exists Negotiation STDCCO08 Available Available Available Obtain Cus STDCCO10 Available Available Available tomer rela tionship Form Input Details STDCCO11 Available Available Available For Customer Creation Verify Details STDCCO12 Available Available Available 2 2 6 Capturing MIS Details Click MIS button to invoke the Customer MIS screen Customer MIS Application Number CreateCorporateCusto Customer No 00009101 MIS Group Local Branch 000 Link to Group Default From MIS Groub estas Composite MIS Customer MIS Classes 1 Of 1 E gt iil MIS Class MIS Code Y BUS_SEGMT F1 CU_REGION E CUST_RM Change Log Transfer Log You can capture the customer MIS details on this screen The system defaults the MIS details on clicking Default from MIS Group button However you can modify the MIS information before proceeding to the next stage 2 30 ORACLE 2 2 7 Capturing UDF Details Click on Fields button to invoke the screen User Defined Fields Application Number OpenCurrentAccount41 Customer Branch Character Fields 10f1 Customer No Number Fields Date Fields 10f1 Go 10f1 a Field Name Field Name Value x Field Name VJPRIORITY al 7 CUSTDATE AJTELLERTELLERTELLE FJLOVTEST i SAMPLE The system def2. Application Branch Application Date Customer Details Local Branch Customer Number Short Name Customer Information Customer Name External Reference Country Nationality Language Customer Category Statuses Relationship Manager ID Name WEW Corporate Directors Bank Details Private Customer Eligible for AR AP Tracking Priority Low Application Number Application Status Application Priority Low M Type Corporate Bank C Existing Customer SWIFT Code Contact Person Name Telephone Email Contact Address Address 1 Address 2 Address 3 Zip Country Documents MIS Fields Prev Remarks Audit Remarks Select the action PROCEED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The task Verify Details For Customer Creation will be created in the Assigned task list Step 13 Verify Details For Customer Creation Users belonging to the user role COMROLE Corporate Operations Manager can perform this activity On acquiring it the task will move to the Acquired list 2 26 ORACLE On fetching it from the Acquired list the following screen will be displayed Verifv Details E New E Enter Query Workflow Reference Priority Low gt Application Category Application Number Application Branch A
3. Select the action PROCEED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The IPCA Decision task will be created in the Assigned task list Step 8 IPCA Decision Users belonging to the user role CAMROLE Credit Appraisal Manager can perform this activity On acquiring it the task will be moved to the Acquired task list Go to the acquired list and fetch the record 2a ORACLE The screen appears as shown below IPCA Decision E Enter Query Application Category Application Number Application Branch Application Status Application Date Application Priority Account Details Account Branch Account Number Customer Details Local Branch Type Individual Customer Number Corporate Full Name Bank Short Name Existing Customer SWIFT Code Follow up Date Main Personal Corporate Directors Bank Details Credit Report Credit Summary Public records Installment Past Negative Trades Inquiries Past Negative Negative Trade Occurrences Revolving Open Trade Mortgage Collections Credit Rating No of Trades In Principle Note Documents MIS Fields Previous Remarks Remarks Audit Select the action PROCEED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar If IPCA and NCDD checks have been successfully passed the Prospect Fit to Be a C
4. This list displays the following time slots in 24hrs format e Anytime e 1 hour combination of timings starting from 12am 1am to 11pm 12am Contact Address Address 1 4 Specify the contact address here Es ORACLE Pincode Specify the pin code Country Select the country from the adjoining option list Send Correspondence through Email Check this box if you need to send the correspondence through mail Statuses Private Customer Check this box if you are a private customer Eligible for AR AP Tracking Check this box to enable Account Receivable and Account Payable processes for the customer Permanent US Resident Status Check this box to indicate that the corresponding director is a permanent US resident Visited US in last 3 years Check this box to indicate that the beneficial owner has visited US in the last three years Relationship Manager ID Specify the ID of relationship manager The adjoining option list displays a list of valid IDs maintained in the system Select the appropriate one Name Specify the name of the relationship manager Power of Attorney Note If FATCA is enabled at the bank and the check box Power of Attorney is checked here then it is mandatory to specify the Power of Attorney information Power of Attorney Check this box to indicate that the customer account is to be operated by the power of attorney holder Holder Name The person who has be
5. ISD codes maintained in the system Select the appropriate one Mobile Number Specify the mobile number of the director Email Specify the E mail of the director Address For Correspondence Address 1 4 Specify the address of correspondence of the director Pin Code Specify the pin code of correspondence of the director Country Specify the country code of the correspondence address The adjoining option list displays all valid country codes Select the appropriate one Permanent Address Address 1 4 Specify the permanent address of the director Pin Code Specify the pin code of the specified permanent address Country Specify the country code of the specified permanent address The adjoining option list displays all valid country codes Select the appropriate one Other Details Nationality Specify the nationality of the director Permanent US Resident Status Check this box if the director is a permanent resident od US Share Percentage Specify the percentage of shares the director holds 2 ORACLE 2 2 4 Bank Details Tab To maintain the bank details click Bank Details tab The following screen is displayed input Details E New E3 Enter Query Workflow Reference Priority Low Application Category Application Number Application Branch Application Status Application Date Application Priority Low Customer Details Local Branch Type 3 Corporate Custom
6. information on KYC refer to the Current Account Creation user manual Step 4 Check Prospect for Credit History Users belonging to the user role CAEROLE Credit Appraisal Executive can perform this activity Go to you Assigned task list and acquire the task by clicking the corresponding Acquire button The system displays the information message as ST ACQR 001 Acquire Successful ait ORACLE The task will be moved to the Acquired task list ORACLE Home Interactions Customer Workflow Tasks Preferences Branch 000 Date 2011 01 04 Session Time 04 199 05 Window Help LoggedUser DCO1 Sign Off gt Search Quick Search Application Application Origination Dashboard Standard Queue E Search Administrative Acquires Acquired Task List Workflow Reference ho ye CreateCorporaleCust6250 Application Statuses Across Various Parameters E Applications Count Across Conventional High Count Across Conventional Low Count Across Conventional Medium Count Across Islamic High Count Across Islamic Low Count Across Islamic Medium High Alert E Mylslamic Tasks My Loan Tasks My Reminders m Pendinn Tacke Quick View Quick View Detail El SLA Standard Acquired 1 Assigned 16 Completed 0 New Assigned 16 Pending 0 Supervisor 0 2 Supervisor Today Status Comme Page 1 Of 1 Jump to page Transaction Orig
7. listing of Function Screen ID s p used in the module with page references for quick navigation Related Documents e Procedures User Manual e Core Entities User Manual Glossary of Icons This User Manual may refer to all or some of the following icons Icons Function ES Exit Add row Delete row a Option List ha ORACLE 2 1 2 2 2 Creation of Corporate Customer Introduction The process begins when a prospect customer approaches the bank via phone net banking or by walking into the branch with an account opening request or when the bank initiates the process by approaching a prospect lead from its database In case of a bank initiated request the process continues only if the prospect is interested The process continues with the receipt of the required set of documents by the bank from the customer for savings account opening which is followed by New Customer Due Diligence NCDD check If the NCDD check is not passed for a customer the application is rejected For a customer who passes the NCDD check the customer account is opened in Oracle FLEXCUBE and the kit is dispatched Stages in Customer Creation In Oracle FLEXCUBE the process for creating a corporate customer is governed by several user roles created to perform different tasks At every stage the users with requisite rights need to fetch the relevant transactions from their task lists and act
8. List Page 1 Of 1 Jump to page EJ ARCO a Transaction Customer Creation Date Originated NES Workflow Reference ans Title ae Puce Priority Channel Es Status Commel ya CreateCorporateCust6250 Check for 2013 09 06 Low Origination Prospect 14 39 58 IST Dashboard Credit History Standard Queue E Search Administrative amp Application Statuses Across Various Parameters E Applications amp Count Across Conventional High Count Across Conventional Low Count Across Conventional Medium Count Across Islamic High amp Count Across Islamic Low Count Across Islamic Medium High Alert amp My Islamic Tasks amp My Loan Tasks My Reminders i Pandinn Tacke Quick View amp Quick View Detail SLA Standard gt Acquired 1 gt Assigned 16 Completed 0 New Assigned 16 gt Pending 0 gt Supervisor 0 Supervisor Today 3 1 Sub Process Know your Customer Check This sub process includes SDN check contract detail verification and identity check of the customer The account is opened when the customer passes all the checks If any of the checks are not cleared then the account opening process is terminated 3 2 Sub Process In Principle Credit Checks This process involves assessing the prospect on basis of character capacity capital industry and business risks If the prospect is found to be credit worthy you can take a decision to grant in principle approval for credit facilities For more
9. ORACLE Corporate Customer Creation User Guide Oracle FLEXCUBE Universal Banking Release 12 0 2 0 0 Part No E49740 01 September 2013 Corporate Customer Creation User Guide September 2013 Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon East Mumbai Maharashtra 400 063 India Worldwide Inquiries Phone 91 22 6718 3000 Fax 91 22 6718 3001 www oracle com financialservices Copyright 2007 2013 Oracle and or its affiliates All rights reserved Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosure modification and adaptation of the programs including any operating system integrated software any programs installed on the hardware and or documentation shall be subject to license terms and license restrictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for
10. Specify the applicant s home or local branch code Oracle FLEXCUBE supports multi branch feature After input details verify details and modify details stages the system creates the record of the applicant in the local branch Customer Number On clicking Populate button the system displays the customer number Full Name Enter full name for the customer Short Name Enter a short name for the customer Type Specify the customer type The following options are available for selection e Individual e Corporate e Bank SWIFT Code The system displays the SWIFT code on clicking Populate button Existing Customer Check this box if the customer is an existing customer Main tab Customer Information Customer Name Specify the name of the customer External Reference The system generates a unique identifier for the customer and displays it here Country Specify the country in which the customer resides Nationality Specify the nationality of the customer You can also select the nationality of the customer from the option list The option list displays all valid country codes maintained in the system Language As part of maintaining customer accounts and transacting on behalf of your customer you will need to send periodic updates to your customers in the form of advices statement of accounts and so on Indicate the language in which your customer wants the statements and advices to be generated Cust
11. aults the UDF Details in the User Defined Fields screen However you can modify the UDF information before proceeding to the next stage a ORACLE 3 Function ID Glossary S STDCC050 oe 1 s ORACLE
12. cation Category Application Branch Application Date Customer Details Local Branch Customer Number Short Name Customer Information Customer Name External Reference Country Nationality Language Customer Category Statuses Relationship Manager ID Name MET Corporate Directors Bank Details C Private Customer Eligible for AR AP Tracking Priority Low Application Number Application Status Application Priority Low Type 3 Corporate Bank C Existing Customer SWIFT Code Contact Person Name Telephone Email Contact Address Address 1 Address 2 Address 3 Zip Country Documents MIS Fields Prev Remarks Remarks Here you can perform due diligence for the new customer If all details and records are found acceptable select the action PROCEED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The system displays the information message as ST ACQR 001 Acquire Successful The system will create a task Check Prospect for Credit History in the Assigned task list 2 16 ORACLE The screen appears as shown below ORACLE Branch 000 Date 2011 01 04 Session Time 04 199 05 Heip Logged User DCO1 Sign Off gt Home Interactions Customer Workflow Tasks Preferences Search assigned Cece Saarel Assigned Task
13. ciple Note Documents MIS Fields Previous Remarks Remarks Audit Click the Documents button to upload documents Select the action PROCEED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar Step 6 Balance Sheet Analysis Users belonging to the user role CAEROLE Credit Appraisal Executive can perform this activity On acquiring it the task will be moved to the Acquired task list Go to the acquired list and fetch the record azg ORACLE The screen appears as shown below Corporate Customer Creation ES Enter Query Application Category Application Number Application Branch Application Status Application Date Application Priority Account Details Account Branch Account Number Customer Details Local Branch Type Individual Customer Number Corporate Full Name Short Name Existing Customer SWIFT Code Follow up Date Bank Main Personal Corporate Directors Bank Details Credit Report Credit Summary Public records Installment Past Negative Trades Inquiries Past Negative Negative Trade Occurrences Revolving Open Trade Mortgage Collections Credit Rating No of Trades In Principle Note Documents MIS Fields Previous Remarks Remarks Audit Outcome o The Balance sheet of the customer which will be uploaded into DMS and attached with the transaction will be displayed here If all de
14. e button The system displays the information message as ST ACQR 001 Acquire Successful The task will be moved to the Acquired task list ORACLE Branch 000 Date 2011 01 04 Session Time 04 199 05 Help Logged User DCO1 Sian Off gt Home Interactions Customer Workflow Tasks Preferences Search Assigned Quick Search Assigned Task List E Page 1 Of 1 Jumpto page Ainiin e Transaction Customer Creation Date Originated di Workflow Reference Mie Title aay Re Prionty Chamel BY Status Comme ya CreateCorporateCust6250 Capture Details 2013 09 06 Low amp Origination for NCDD 11 39 58 IST Dashboard Checks amp Standard Queue amp Search Administrative Application Statuses Across Various Parameters amp Applications Count Across Conventional High Count Across Conventional Low Count Across Conventional Medium Count Across Islamic High amp Count Across Islamic Low Count Across Islamic Medium High Alert My Islamic Tasks amp My Loan Tasks amp My Reminders amp Pandinn Tacke i Quick View Quick View Detail E SLA Standard Acquired 1 Assigned 16 Completed 0 New Assigned 16 Pending 0 Supenvisor 0 Supervisor Today Go to the Acquired task list and double click on the record to invoke the following screen alo ORACLE The screen appears as shown below Capture Details For NCDD Check E New E Enter Query Workflow Reference Appli
15. e Corporation and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services Contents A o A en dense 1 1 A A teens meme ddan Mad tudes tte etes baa EE at er td dites 1 1 1 2 A dienC 22 io eat 1 1 1 3 Documentation Accessibility 1 1 1 45 Abbreviations ici fran tee Eater teats Rider Mirail dada 1 1 1 59 Organization ss one nn nn den RTA ad anasto 1 2 1 6 Related Documents 442 444 E EE ET R 1 2 1 7 Glossary ORICON ic O ment d bte 1 2 Creation of Corporate Customer sise 2 1 2 11 RA 2 1 2 2 Stages in Customer Creation ss 2 1 2 21 MAIN tab nt Ne te tee st RES i 2 3 22 2 Gorporate TADS aii iles ii 2 6 2 23 Directors TAD censuris iieii ariani naii ieia OAE NEEE ARA EEA LARE 2 8 224 Bank Details TaD isipo orne tdt 2 10 2 2 5 Capturing Document Details 2 27 2 2 6 Capturing MIS Details 2 30 2 2 7 Capturing UDF Details 2 31 Function ID Glossaty ia 3 1 1 1 1 2 1 3 1 4 Introduction 1 Preface This manual is designed to explain the Corporate Customer creating module of Oracle FLEXCUBE It provides an overview of the workflow and information on creating and maintaining the applicant details with other supported features Audience This manual is intended for the following User User Roles Role Function Corporate Customer Service Collection of applications Executive Trade Fina
16. en given the power of attorney Address Specify the address of the power of attorney holder Country Specify the country of the power of attorney holder Nationality Specify the nationality of the power of attorney holder ag ORACLE 2 2 2 Telephone ISD Code Specify the international dialling code for the telephone number of the power of attorney holder The adjoining option list displays valid ISD codes maintained in the system Select the appropriate one Telephone Number Specify the telephone number of the power of attorney holder Corporate Tab Click Corporate tab to maintain corporate details input Details E New E3 Enter Query Workflow Reference Application Category Application Branch Application Date Customer Details Local Branch Customer Number Short Name Search Main MES Directors Bank Details Registration Details Name National ld Address 1 Address 2 Address 3 Country Description of Business Priority Low gt Application Number Application Status Application Priority Low Type Corporate Bank Existing Customer SWIFT Code Follow up Date Incorporation Date Capital Net Worth Currency of Amounts Country Documents MIS Fields Prev Remarks Audit Remarks You can maintain corporate details here Registration Details You can specify the registration details here Name Specify the re
17. ences Search assigned Quick Search Assigned Task List Page 1 Of 2 pp Jumpto page Go poncaon a zA Transaction Customer Originated Application x Workflow Reference Len Title Name Date FromiTo Priority Channel By Status ca E Origination ye RetailLending5015 Application 2013 09 02 Low biati Input 15 13 48 IST ye RetallLendings018 Application 2013 09 02 Low NEWAPP oia Input 15 18 41 IST FES y Islamicistismaccounts028 Application 2013 09 02 Low Entry 16 21 47 IST Search ye RetailLendings035 Application 2013 09 02 Low A Input 17 13 00 IST pan A ran ye RetailLending6036 Application 2013 09 02 Low Applications Input 17 16 24 IST 4 OpenSavingsAccount6045 Receive And DAVID 2013 09 02 Low FLEXCUBE SUPPORTO1 RECVNVFY Count Across Conventional High DN Nan ON ei Count eines Cor Rene Lay RetailLending6076 Application 2013 09 03 Low icati JUL ae ens Medium x input 09 31 25 IST pen os re ye RetallLendings077 Application DAVID 2013 09 03 Low NEWAPP ms EN ince Verification BOON 09 35 38 IST a ene ye Retallencingsose Application 2013 09 03 Low ES High Alert Input 10 53 26 IST Elly island Tank ye RetalLendings089 Application 2013 09 03 Low My Loan Tasks Input 10 54 41 IST My Reminders amp Pandinn Tacke 4 7 Quick View amp Quick View Detail SLA Standard gt Acquired 1 Assigned 16 Completed 0 New Assigned 16 Pending 0 Supervisor 0 Supervisor amp Today Step 1 ldentify Customer Requ
18. er Number Bank Short Name C Existing Customer SWIFT Code Follow up Date Main Corporate Directors EU TE Existing Bank Account Details 10f1 Bank Code Branch Code Account Type Account Number Visit Frequency Nostro Documents MIS Fields Prev Remarks Remarks Audit Outcome You can specify the existing bank account details here Bank Code Specify the existing bank code Branch Code Specify the existing branch code Account Type Specify the account type from the adjoining drop down list Available options are e Nostro e Misc Dr e Misc Cr e Savings Current e Deposit e Line Account Number Specify the existing account number Visit Frequency Specify how frequently the customer visits the bank You can edit the fields under miscellaneous support during the following stages 210 ORACLE e Input Details e Requirement Check e IPCA Check e NCDD Check e Customer Details Select the action PROCEED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The system displays the information message as ST ACQR 001 Acquire Successful The system creates a task Identify Customer requirements in the Assigned task list ORACLE Branch 000 Date 2011 01 04 Session Time 04 196 28 Help Logged User DcO1 Sign oft gt Home Interactions Customer Workflow Tasks Prefer
19. ew Assigned 16 Pending 0 Supervisor 0 Supervisor Today Go to the Acquired task list and double click on the record to invoke the following screen Se Check Requirements E New EX Enter Query Workflow Reference Priority Low Application Category Application Number Application Branch Application Status Application Date Application Priority Low Customer Details Local Branch Type Corporate Customer Number Bank Short Name Existing Customer SWIFT Code Corporate Directors Bank Details Customer Information Contact Person Customer Name Name External Reference Telephone Country Email Nationality Language Customer Category Address 1 Address 2 Address 3 Private Customer Zip _JEligible for AR AP Tracking Country Contact Address Statuses Relationship Manager Prev Remarks Remarks ze ORACLE The system displays all information captured in the Input Details screen You can verify the details and also edit them if required If the customer has requested for credit facility select the action CREDITREQUIRED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The system displays the information message as ST ACQR 001 Acquire Successful The system will create a task Capture Details For IPCA Checks in the Assigned task list Ste
20. ge Customer Category Address 1 Address 2 Statuses Address 3 Private Customer Zip Eligible for AR AP Tracking Country Relationship Manager Documents MIS Fields Prev Remarks Remarks If the customer agrees on the negotiated terms and conditions select the action AGREES in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar If her she postpones the decision to a later date capture date for the next decision making day in the Follow up Date field Then select the action POSTPONEDECISION in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar If he she rejects the offer select the action REJECT in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar In case of customer accepting the offer the system will create a task Obtain Customer relationship Form IN THE Assigned task list Step 11 Obtain Customer Relationship Form Users belonging to the user role CORMROLE Corporate Relationship Manager can perform this activity On acquiring it the task will move to the Acquired list Fetch the record from the Acquired list The following screen will be displayed 224 ORACLE The screen appears as shown below Obtain Customer Relatio
21. gistration name of the organization National ID Specify the national ID of the organization Address 1 4 Specify the registration address of the organization 26 ORACLE Pin code Specify the pin code of the registration address of the organization Country Specify the country code of the registration address of the organization The adjoining option list displays all valid country codes select the appropriate one Incorporation You can maintain the incorporation details here Date Specify the date of incorporation from the adjoining Calendar icon Capital Specify the capital amount of incorporation Net Worth Specify the net worth of the organization Currency of Amounts Specify the currency code of the amounts The adjoining option list displays all valid currency codes select the appropriate one Country Specify the country code of incorporation The adjoining option list displays all valid country codes Select the appropriate one Additional Details Maintain the additional details here Type of Ownership Specify a valid type of ownership of the customer for the specified organization Description of Business Provide description for the business if any at ORACLE 2 2 3 Directors Tab Click Directors tab to maintain directors details input Details E New E3 Enter Query Workflow Reference Application Category Application Branch Application Date C
22. hort Name EJ Corporate Directors Bank Details Customer Information Customer Name External Reference Country Nationality Language Customer Category Statuses Relationship Manager 1D Name Private Customer C Eligible for AR AP Tracking Priority Low v Application Number Application Status Application Priority Low Type Corporate Bank C Existing Customer SWIFT Code Contact Person Name Telephone Email Contact Address Address 1 Address 2 Address 3 Zip Country Documents MIS Fields Prev Remarks Audit Step 10 Negotiation Users belonging to the user role CORMROLE Corporate Relationship Manager can perform this activity On acquiring it the task will move to the Acquired list Fetch the record from the Acquired list 2 23 ORACLE The following screen will be displayed Negotiation E New amp Enter Query Workflow Reference Priority Application Category Application Number Application Branch Application Status Application Date Application Priority Low zj Customer Details Local Branch Type Corporate Customer Number Bank Short Name _ Existing Customer SWIFT Code Main Corporate Directors Bank Details Customer Information Contact Person Customer Name Name External Reference Telephone Country Email snami Contact Address Langua
23. inated By Reference Customer Name Creation Date From To t 2013 09 06 11 39 58 IST Title Priority Channel Check for Prospect Credit History Low m r Go to the Acquired task list and double click on the record to invoke the following screen The screen appears as shown below Check Prospect Credit History E New Enter Query Workflow Reference Application Category Application Branch Application Date Customer Details Local Branch Customer Number Short Name Main Corporate Directors Bank Details Customer Information Customer Name External Reference Country Nationality Language Customer Category Statuses Relationship Manager Prev Remarks Audit Private Customer Eligible for AR AP Tracking Priority Low Application Number Application Status Application Priority Low gt Type Corporate Bank C Existing Customer SWIFT Code Contact Person Name Telephone Email Contact Address Address 1 Address 2 Address 3 Zip Country Here all details captured in the Capture Details for NCDD Check are displayed You can check for credit history of the customer and also edit the defaulted details If all details and records are found acceptable select the action AVAILABLE in the textbox adjoining the 28 ORACLE Audit button in this screen and save the record by click
24. ing the save icon in the tool bar If details are not available select the action UNAVAILABLE in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The system will move the task back to the Assigned task list for want of those details If you select AVAILABLE and save the transaction the system displays the information message as ST ACQR 001 Acquire Successful The Analyze Prospects Credit Report task will be created in the Assigned task list Step 5 Retrieve Prospects Credit Report and Analyse Users belonging to the user role CAEROLE can perform this activity On acquiring it the task will move to the Acquired list Fetch the record from the Acquired list The following screen will be displayed Retrieve Credit Report Enter Query Application Category Application Number Application Branch Application Status Application Date Application Priority Account Details Account Branch Account Number Customer Details Local Branch Type Individual Customer Number Full Name Short Name Existing Customer SWIFT Code Follow up Date a Corporate Bank Main Personal Corporate Directors Bank Details Credit Report Credit Summary Public records Installment Past Negative Trades Inquiries Past Negative Negative Trade Occurrences Revolving Open Trade Mortgage Collections Credit Rating No of Trades In Prin
25. irements Users belonging to the user role CORMROLE Corporate Relationship Manager can perform this activity Go to you Assigned task list and acquire the task by clicking the corresponding the Acquire button The following screen will be displayed a1 ORACLE The system displays the information message as ST ACQR 001 Acquire Successful The task will then be moved to the Acquired task list ORACLE Branch 000 Date 2011 01 04 Session Time 04 199 05 Window Help LoggedUser DCO Sign Off gt Home Interactions Customer Workflow Tasks Preferences Search Acquired Quick Search Acquired Task List I I 4 Page 1 0f1 Jump to page Transaction Customer Creation Date Dior Originated Reference id Name From to t Priority Channel ONE ye teateCorporateCust 6250 Application Application Application Status Commer q Workflow Reference 2013 09 06 Origination 11 39 58 IST Dashboard Standard Queue Search Administrative Application Statuses Across Various Parameters Applications E Count Across Conventional High Count Across Conventional Low amp Count Across Conventional Medium Count Across Islamic High Count Across Islamic Low Count Across Islamic Medium High Alert amp My Islamic Tasks My Loan Tasks My Reminders m Panrlinn Tacke 4 m r Quick View Quick View Detail El SLA Standard Acquired 1 Assigned 16 Completed 0 N
26. nce Executive Updation of details of contracts Trade Finance Manager Verification and authorization of contracts Compliance Executive Performance of compliance details of all parties in a contract Compliance Manager Verification of compliance check carried out by Compliance Executive Documentation Accessibility For information about Oracle s commitment to accessibility visit the Oracle Accessibility Program website at http www oracle com pls topic lookup ctx acc amp id docacc Abbreviations The following abbreviations are used in this User Manual Abbreviation Description BPEL Business Process Execution Language SDEs System Data Elements NCDD New Customer Due Diligence WF Workflow Channel The system in which the first stage of the workflow is initiated Originator of the workflow User ID from which the first stage of workflow is initiated Status of Origination Application status of the current stage 11 ORACLE 1 5 1 6 1 7 Organization This manual is organized into the following chapters About this Manual gives information on the intended audience lt also lists chapter the various chapters covered in this User Manual Creation of Corporate Customer explains the process of creating and Chapter 2 rie maintaining the new account details for further processing Chapter 3 Function ID Glossary has alphabetical
27. nship Form E New ES Enter Query Workflow Reference Priority Low Application Category Application Number Application Branch Application Status X Application Date Application Priority Low Customer Details Local Branch Type Corporate Customer Number Bank Short Name C Existing Customer SWIFT Code Main Corporate Directors Bank Details Customer Information Contact Person Customer Name Name External Reference Telephone Country Email napona Contact Address Language Customer Category Address 1 Address 2 Statuses Address 3 C Private Customer Zip C Eligible for AR AP Tracking Country Relationship Manager ID Name Documents MIS Fields Prev Remarks Remarks Click the Documents button to upload documents Select the action PROCEED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The task Input Details For Customer Creation will be created in the Assigned task list Step 12 Input Details For Customer Creation Users belonging to the user role COEROLE Corporate Operations Executive can perform this activity On acquiring it the task will move to the Acquired list eee ORACLE On fetching it from the Acquired list the following screen will be displayed amp Input Details Ez New Enter Query Workflow Reference Application Category
28. nt Category Specify the category of the document to be uploaded Document Reference The system generates and displays a unique identifier for the document Document Type Specify the type of document that is to be uploaded Upload Click Upload button to open the Document Upload sub screen The Document Upload sub screen is displayed below Document Upload Document Path Browse EE Remarks Ratio Upload Upload View Ba asdasd S ROME a g In the Document Upload sub screen specify the corresponding document path and click the Submit button Once the document is uploaded the system displays the document reference number View Click View to view the document uploaded In Corporate Customer Creation process Document Upload feature is not available in all the stages The Document Upload feature s availability in this process is given below Doc E Upload Available View Available Stage Title Function Id Callform Not Available Not Available Exists Input Cus STDCCO50 Available Available Available tomer Details Identify Cus STDCCOO2 Available Available Available tomer require ments Capture STDCCO03 Available Available Available Details For IPCA Checks Capture STDCCO04 Available Available Available Details for NCDD Checks aran ORACLE Stage Title Function Id Doc Callform Exists Upl
29. oad Available Not Available View Available Not Available Verify pros pect cus tomer details STDKYCO0O1 Available Not Available Available Ascertain if KYC checks are required STDKYC0O Available Not Available Available SDN check Subprocess Verify SDN Match STDKYCO2 Available Not Available Available Inform Regu latory Inter nal authorities on KYC checks failure STDKYCO06 Available Not Available Available Internal black list check STDKYCO3 Available Not Available Available Verify cus tomer pros pect contact details STDKYCO5 Available Not Available Available Other KYC Checks STDKYCO7 Available Not Available Available KYC Decision STDKYCO8 Available Not Available Available Check Pros pect for Credit History STDCCO20 Available Available Available Analyze Pros pects Credit Report Balance Sheet Analy sis STDCCO22 Available Available Available Prepare Note for InPrinciple Approval STDCCO24 Available Available Available IPCA Deci sion Prospect Fit to Be a Cus tomer STDCCOOS Available Available Available 2 29 ORACLE Doc Stage Title Functionid Callform YPload Available Not Available View Available Not Available For Customer Creation
30. omer Category The system displays the value as Corporate oe ORACLE Communication Mode Select the mode of communication you prefer The following options are available for selection e Mobile e E mail Contact Person Name Specify the name of the contact person Work Phone ISD Specify a valid international dialling code for the work telephone number of the customer The adjoining option list displays valid ISD codes maintained in the system Select the appropriate one Telephone Specify the telephone number of the contact person Home Phone ISD Specify a valid international dialling code for the home telephone number of the customer The adjoining option list displays valid ISD codes maintained in the system Select the appropriate one Home Phone Specify the home telephone number of the customer Mobile ISD Code Specify the international dialling code for the mobile number of the customer The adjoining option list displays valid ISD codes maintained in the system Select the appropriate one Mobile Number Specify the mobile number of the customer E mail Specify the E mail ID of the contact person Preferred Date of Contact Specify the preferred date for contacting the customer You can also select the date from the adjoining calendar icon Preferred Time of Contact Select the preferred time for contacting the customer on the preferred date of contact from the adjoining drop down list
31. p 2 Capture Details For IPCA Checks Users belonging to the user role CAEROLE Credit Appraisal Executive can perform this activity Go to your Assigned task list and acquire the task by clicking the corresponding the Acquire button The system displays the information message as ST ACQR 001 Acquire Successful The task will then be moved to the Acquired task list ORACLE Branch 000 Date 2011 01 04 Session Time 04 199 05 Help Logged User Dco1 Sion Off gt Home Interactions Customer Workflow Tasks Preferences Search acquired Quick Search Acquired Task List Page 1 Of 1 Jump to page co RER a Transaction Customer Creation Date Originated depiction Workflow Reference Riina Title Kin From toyt Priority Channel By ye CreateCorporateCust6250 Application 2013 09 06 Low Origination Entry 11 39 58 IST Dashboard Status Comme Standard Queue Search amp Administrative Application Statuses Across Various Parameters Applications amp Count Across Conventional High Count Across Conventional Low Count Across Conventional Medium amp Count Across Islamic High Count Across Islamic Low Count Across Islamic Medium amp High Alert My Islamic Tasks 8 My Loan Tasks amp My Reminders m Pandinn Taere Quick View amp Quick View Detail SLA Standard Acquired 1 Assigned 16 Completed 0 New Assigned 16 Pending 0 Supervisor 0 amp Super
32. pe Individual Customer Number Corporate Full Name Ek Short Name ce 7 Existing Customer SWIFT Code MER Corporate Directors Bank Details Customer Information Contact Person Customer Name Name External Reference Work Phone ISD a Country a Work Phone Nationality a Home Phone ISD az Language az Home Phone Customer Category laz Mobile ISD Code laz Communication Mode Mobile Mobile Number Email Email Preferred Date of Contact _ E Statuses Preferred Time of Contact 12am 01am ome Contact Address F Eligible for AR AP Tracking Address m Permanent US Resident Address 2 ras Address 3 1 Visited US in last 3 Years Address 4 Relationship Manager ih GRI Country a5 ID a Send Correspondence Name through Email Dower nf Attarney 4 alll a gt Documents MIS Fields Previous Remarks Remarks Audit Outcome o You can capture the following details Application Category Specify the application category You can select the appropriate category from the adjoining option list Application Branch The system displays the branch code Application Date The system displays the date of the application Application Number The system displays the application number Application Status The system displays the status of the application Application Priority The system displays the priority of the customer 2 ORACLE 2 2 1 Customer Details Local Branch
33. pplication Status y Application Date Application Priority Low Customer Details Local Branch Type Corporate Customer Number Bank Short Name C Existing Customer SWIFT Code Main Corporate Directors Bank Details Customer Information Contact Person Customer Name Name External Reference Telephone Country Email Na onsihy Contact Address Language Customer Category Address 1 Address 2 Statuses Address 3 Private Customer Zip C Eligible for AR AP Tracking Country Relationship Manager 1D Name Documents MIS Fields Prev Remarks Remarks Audit Outcome a If everything is found acceptable Select the action PROCEED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The system will display the system message as Customer has been created successfully 2 2 5 Capturing Document Details You can capture the customer related documents in central content management repository through the Documents screen Click Documents button to invoke this screen Documents ET Advices Checklist Document Upload 1 0f1 WI Document Category Document Reference Document Type Remarks Ratio Uplc Y qa a E Here you need to specify the following details Aar ORACLE Docume
34. re Details For NCDD Checks in the Assigned task list Home Interactions Customer Workfiow Tasks Preferences Search ad acquired Quick Search Acquired Task List Application a Application amp Origination Dashboard E Standard Queue E Search Administrative 5 Application Statuses Across Various Parameters Applications Count Across Conventional High Count Across Conventional Low Count Across Conventional Medium fs Count Across Islamic High Count Across Islamic Low Count Across Islamic Medium E High Alert My Islamic Tasks My Loan Tasks My Reminders e Workflow Reference Transaction Bo e CreateCorporateCust6250 Page 1 Of 1 j Customer Creation Date Reference ve Name FromiTo Priority Channel Capture Details 2013 09 06 Low for NCDD 11 39 58 IST Checks Branch 000 Date 2011 01 04 Session Time 04 199 05 Window Help LoggedUser DCO1 Sign Off gt Jump to page ae Status Comme m Pandinn Taske 4 Quick View Quick View Detail EE SLA E Standard gt Acquired 1 Assigned 16 Completed 0 New Assigned 16 Pending 0 Supervisor 0 Supenisor E Today 2 14 ORACLE Step 3 Capture Details for NCDD Checks Users belonging to the user role CORMROLE Corporate Relationship Manager can perform this activity Go to you Assigned task list and acquire the task by clicking the corresponding the Acquir
35. tails and records are found acceptable select the action PROCEED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The Prepare Note for InPrinciple Approval task will be created in the Assigned task list Step 7 Prepare Note for InPrinciple Approval Users belonging to the user role CAEROLE Credit Appraisal Executive can perform this activity On acquiring it the task will be moved to the Acquired task list Go to the acquired list and fetch the record 220 ORACLE The screen appears as shown below Note for Principle Approval xX E Enter Query Application Category Application Number Application Branch Application Status Y Application Date Application Priority Low Account Details Account Branch Account Number Customer Details Local Branch Type Individual Customer Number Corporate Full Name Bank Short Name E C Existing Customer SWIFT Code Follow up Date Main Personal Corporate Directors Bank Details Credit Report Credit Summary Public records Installment Past Negative Trades Inquiries Past Negative Negative Trade Occurrences Revolving Open Trade Mortgage Gpo Credit Rating No of Trades In Principle Note Documents MIS Fields Previous Remarks Remarks Audit Outcome Es You can enter the following information In Principle Note Specify the approval note for the customer
36. upon them Appropriate web services will be called in at certain stages to complete the transaction The customer creation process comprises the following stages e Input Customer Details e Identify Customer requirements e Capture Details For IPCA Checks e Capture Details for NCDD Checks e Check Prospect for Credit History e Analyze Prospects Credit Report e Balance Sheet Analysis e Prepare Note for InPrinciple Approval e IPCA Decision e Prospect Fit to Be a Customer e Negotiation e Obtain Customer relationship Form e Input Details For Customer Creation e Verify Details For Customer Creation Step 1 Input Customer Details Users belonging to the user role CORMROLE Corporate Relationship Manager can perform this activity If you have the required access rights you can enter details for a new customer in the Input Details screen To invoke this screen type STDCC050 in the field at the top right corner of the Application tool bar and clicking the adjoining arrow button En ORACLE The screen appears as shown below Input Details El save M Hold Application Category x Application Number CreateCorporateCustoi al Application Branch Application Status Application Date Application Priority iow Customer Details Local Branch l Ty
37. use in any inherently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate failsafe backup redundancy and other measures to ensure its safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing This software or hardware and documentation may provide access to or information on content products and services from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Oracl
38. ustomer task will be created in the Assigned task list Step 9 Prospect Fit to Be a Customer Users belonging to the user role CORMROLE Corporate Relationship Manager can perform this activity On acquiring it the task will be moved to the Acquired task list Go to the acquired list and fetch the record If the prospect is eligible for becoming a customer select the action PROCEED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The task Receive Customer Response will created in the Assigned task list On acquiring it the task will move to the Acquired list If the customer has accepted the offer letter select the action OFFERACCEPTED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar If the offer is not accepted you can re negotiate on the features of the products facilities mentioned in the offer letter Select the action OFFERNOTACCEPTED in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar ae ORACLE The system will create a task Negotiate IN THE Assigned task list 4 Prospect Fit to be Customer E New ES Enter Query Workflow Reference Application Category Application Branch Application Date Customer Details Local Branch Customer Number S
39. ustomer Details Local Branch Customer Number Short Name Search Main Corporate Bank Details Director Details Director Name Tax Id Telephone Mobile Number Email Permanent Address Address 1 Address 2 Address 3 Country Priority Low Application Number Application Status Application Priority Low Type Corporate Bank Existing Customer SWIFT Code Follow up Date Address For Correspondence Address 1 Address 2 Address 3 Country Documents MIS Fields Prev Remarks Audit Remarks You can maintain the director details here Director Details Director Name Specify the name of the director Tax ID Specify the tax ID of the director Work Phone ISD Specify a valid international dialling code for the work telephone number of the director The adjoining option list displays valid ISD codes maintained in the system Select the appropriate one Work Phone Specify the work telephone number of the director Home Phone ISD Specify a valid international dialling code for the home telephone number of the director The adjoining option list displays valid ISD codes maintained in the system Select the appropriate one Home Phone Specify the home telephone number of the director 2 8 ORACLE Mobile Phone ISD Specify a valid international dialling code for the mobile number of the director The adjoining option list displays valid
40. visor Today 218 ORACLE Go to the Acquired task list and double click on the record to invoke the following screen Capture Details For IPCA Check E New E5 Enter Query Workflow Reference Application Category Application Branch Application Date Customer Details Local Branch Customer Number Short Name Main Corporate Directors Bank Details Customer Information Customer Name External Reference Country Nationality Language Customer Category Statuses Relationship Manager ID Name Private Customer Eligible for AR AP Tracking Priority Low Application Number pa Application Status Application Priority Low v Type Corporate Bank C Existing Customer SWIFT Code Contact Person Name Telephone Email Contact Address Address 1 Address 2 Address 3 Zip Country Documents MIS Fields Prev Remarks Audit The system displays all information captured in the Check Requirements screen You can verify the details and also edit them if required If all information is accurate and In Principal Credit Approval IPCA can be granted select the action PROCEED in the text box adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The system displays the information message as ST ACQR 001 Acquire Successful The system will create a task Captu
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