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Pay4You Terminal Application (SUM)

1. shiftOpenDateTime Timestamp when current shift was I T lt time of first opened In seconds since 1970 boot gt SSMParameters Represents the currently loaded security P TM lt binary gt schemes as TLV structure startBusinessHours Represents the start business hours per S EX lt binary gt day of the week Value is displayed as XXXXXXXXXXXXXX e g 08080808080808 for start hour of SAM each day terminalAccesProvider The access provider for the terminal S EX 0 terminalCountryCode Indicates the country in which the S TM 528 transactions take place A value of 528 indicates The Netherlands See ISO 3166 for other countries terminalManagerId ID of the Pay4You Terminal manager S TM 52800008 terminalManParametersId Indicates the validity of the current S TM 1 Terminal Manager Parameters set 0 means invalid other values indicate valid The terminal will be blocked for payments while this value is invalid terminalManufacturerld ID of the Pay4You Terminal S TM 52800008 manufacturer terminalModel The model of the terminal RO T Pay4You terminalPhoneNr The terminal s phone number S EX 00000311825 94000 terminalType Indicates the terminal type according to S TM 21 C TAP protocol Pay4You Terminal is type 21 means attended online only terminal tipEnabled Indicates whether tip functionality is S EX 0 enabled or not 7 1 12 Domain printer Name Description Type Resp
2. E Journal The e journal functionality is enabled if the pact2 ctap eJournalEnabled property is set to 1 If enabled the terminal will send an electronic record of each transaction to TMS If e journals are enabled the merchant can choose whether the journal ticket is to be printed or not by configuring the property pact2 ctap printTxnJournal If set to 1 the journal ticket is printed If set to 0 it is not printed Note that if e journal functionality is disabled the property pact2 ctap printTxnJournal is ignored and the journal ticket is always printed Printing Graphical Logo Since terminal software version 3 2 it is possible to print a graphical logo on the card holder ticket The parameter printer GraphicalLogo Enable determines if a logo if available is printed at the top of the ticket The parameter printer GraphicalLogo BitmapData is used to transfer the logo bitmap to the terminal The bitmap data must be a monochrome bmp file that is base64 encoded There are various tools to convert a file to base64 encoded data One online example is The width of the bitmap can be maximum 384 pixels wide The base64 encoded bitmap can optionally be prepended by a description between square brackets An example of the bitmap data parameter is a star shaped logo of 32x32 pixels SmallStar bmp Qk2 AAAAAAAAAD4AAAAOAAAATAAAACAAAAABAAEAAAAAATAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAP WD9 P P 4 H H h gfgf 4DwH AYD wAA B8A
3. The only way to leave the information screen is by pressing the OK key This screen differs from the normal convention EMV Info The EMV Info processing can be activated from the Technical Menu During the processing the terminal shows information screen containing the following data e EMV Kernel Checksum Management session The Management session processing can be activated from the Technical Menu During the management session processing the following steps are executed 1 The terminal asks for confirmation When the user does not confirm the processing is aborted 2 The terminal requests the management call During this step the user can abort the processing by pressing the STOP key 3 The terminal performs the management call See paragraph 5 4 3 for details 4 The properties are updated After the processing the terminal returns to the Technical Menu Next the terminal will reinitialize itself When the management call fails at step 3 the terminal shows a failure screen Technical Settings menu The processing of the technical settings menu can be activated from the Technical Menu Before the menu is shown the password authorization processing is executed Only when this processing is successful the menu is shown otherwise the technical settings menu processing is aborted The menu contains the following options e Restore the factory default FACTORY RESET e Select the preferred network type SELECT NET
4. cess BI payment Technology During normal use this functionality is not needed In normal use the parameter downloads are automatically done This functionality is only needed during error recovery and the certification of the terminal Open acquirer messages menu The processing of the open acquirer message menu can be activated from the Acquirer message menu The menu shows the following options e Option to view an open acquirer messages TONEN MSG e Option to send an open acquirer messages VERZEND ADVIES View open acquirer messages From the open acquirer messages menu the view open acquirer message can be activated The terminal shows a list of open message to be sent to a acquirer During normal use this functionality is not needed Send open acquirer messages From the open acquire message menu see paragraph 5 3 2 5 8 2 3 the send open acquirer message processing can be activated The terminal shows a menu with the open message to be sent to an acquirer When a message is selected the terminal tries to send the message to the host During normal use this functionality is not needed since message are automatically sent to the acquirer Print Card Brand info Printing the card brand info can be activated from the Technical Settings Menu The receipt contains the card brand info split up in card brands coupled with an acquirer and brands without an acquirer The receipt contains for each acquirer e
5. 5 3 3 5 Charge LED test Steps 1 The terminal indicates to o Disconnect the power cable o Connect the power cable o To press a soft keys 2 The terminal indicates the user to confirm that the upper orange LED Charge LED is on 22 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cljess fp payment Technology The test passes when the uses confirms question at step 2 This test is only available when the terminal has the battery capability 5 3 3 6 Ethernet Test Steps 1 The terminal shows the IP address of the Ethernet interface The test passes when the terminals has a IP address for the Ethernet interface 5 3 3 7 File system test Steps 1 The terminal shows how much disk space is used 5 3 3 8 Keypad test 1 The terminal indicates the user to press o Language button o Info key button o STOP key button o CORR key button o OK key button 2 The terminal indicates the user to enter o 1234567890 The test passes when the key presses are successfully retrieved 5 3 3 9 Keypad light test Steps 1 The keypad light is toggled 2 The terminal asks the user to confirm that the keypad light did go on and off The test passes when the uses confirms question at step 2 5 3 3 10 LCD Steps 1 The terminal shows a black screen 2 The terminal asks the user to confirm that all the pixels are ok The test passes when the uses confirms question at step 2 5 3 3 11 Magstripe test St
6. 5 3 3 Tests The terminal is able to perform tests to verify whether the terminal is functioning correctly The following describes e The processing of the individual tests Paragraph 5 3 3 1 through 5 3 3 19 e The self test paragraph Error Reference source not found e The test report paragraph 5 3 3 21 In general the following conventions apply to all tests e All user confirmation screens support a timeout When a confirmation times out the test is considered inconclusive 5 3 3 1 Auto answer test Sets the GPRS modem in auto answer mode When this mode is activated the GPRS modem will answer calls automatically This is useful functionality for testing the modem during production This test is only available when the terminal has GPRS capabilities 5 3 3 2 Backlight test Steps 1 The backlight is toggled 2 The terminal asks the user to confirm that the backlight did go on and off The test passes when the uses confirms question at step 2 5 3 3 3 Battery test Steps 1 Measures and shows the battery voltages When the battery voltage is between expected values the test passes The battery voltages should be between 7200 and 8500 mV This test is only available when the terminal has the battery capability 5 3 3 4 Buzzer test Steps 1 The terminal makes three sounds 2 The terminal asks the user to confirm that three sounds where hearable The test passes when the uses confirms question at step 2
7. Represents the currently loaded BIN table as TLV structure TM binary CTCBM Represents the currently loaded set of card brands as TLV structure TM binary CTMPT Represents the currently loaded Magstripe Protection Table as TLV structure TM binary currencycode The currency code supported by the terminal TM ITB bea currentTscManId Manufacturer ID of the current TSC RO 0 currentTscSerialNr Serial number of the current TSC RO 00000000 currentTscSoftVersion Version number of the currently used TSC software RO dad 0 dateForUpdate Timestamp after which a management session has to be done Otherwise terminal will be blocked for payment Value is in seconds since 1970 TM time of first boot eJournalEnabled Whether an electronic journal is kept EX 0 emvKernelChecksum Checksum calculated over EMV Kernel software RO empty enabledServices Indicates the allowed services for the terminal See C TAP 220 2 12 12 for possible values TM FFFFFFhex 45 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess payment Technology pT endBusinessHours Represents the end business hours per day of the week Value is displayed as XXXXXXXXXXXXXX e g 20202020202020 for end hour of 10PM each day EX binary extDeviceIn
8. the terminal assumes there is no internet connection and when allowed will switch to the backup network interface When one or more hosts on the list are reachable then the terminal assumes there is an internet connection and won t switch When the physical connection is up but all the hosts are not reachable the status line will show NO INTERNET as message The behaviour of the host checker is determined by the network HostChecker xxx TMS parameters The network HostChecker Hosts parameter contains a semi colon separated list with hosts to check A host entry is a URL in the form Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 5 5 6 5 7 5 7 1 34 48 cess B payment Technology lt protocol gt lt host gt lt port gt When no port number is given the port will be derived from the protocol When no protocol is given a port number must be provided The port number will override the standard port number for the protocol A list with valid URLs is for example Choose for the hosts two or three servers that are likely to be up nearly always like Google Specifying only one host is not a good idea because then a problem with that one host will result in a network switch while the Internet was still reachable This can be prevented by having more hosts as it is unlikely that two or more host will be down at the same time The hosts in the list are checked right after each other But be
9. then use GPRS when no network cable is attached and via Ethernet when a cable is attached Network switching modes The active network interface can be switched manually via the Settings Switch Network menu or automatically when the preferred network interface cannot make a connection or when the connection of the preferred network interface is restored The mode of switching is determined by the network SwitchingMode TMS parameter It possible values are SwitchingMode Description 0 No network switching at all network switching menus also disabled 1 Only manual network switching via the menus similar to terminal software 3 1 and lower 2 Automatic network switching in both directions with asking the user for confirmation Confirmation is required for both switching from the preferred to the backup network interface and when switching from the backup to the preferred network interface 3 Automatic network switching with asking the user for confirmation in backup direction only Confirmation is required only for switching from the preferred to the backup network interface Switching back from the backup network interface to the preferred network interface happens without confirmation 4 Automatic network switching in both directions without asking the user for confirmation When allowed by the switching mode the terminal will automatically switch from the preferred network interface to t
10. 3 Service Menu This menu is only accessible for service personnel Terminal Info This processing procedure can be activated from the Technical Menu During this procedure the following screens are shown e Information screen indicating the activation code of the terminal Information screen indicating the Ethernet IP address of the terminal Information screen indicating the GPRS IP address of the terminal Information screen indicating the Terminal Serial Number of the terminal Information screen indicating the Domain of the terminal Information screen indicating the current time as known by the terminal The user is indicated to press the OK key to jump to the next screen Software Info The Software Info processing can be activated from the Technical Menu and from the Test Menu Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 3 2 5 5 5 3 2 5 6 5 3 2 5 7 5 3 2 5 8 18 48 cess bI payment Technology During the processing of the Software Info the terminal prints the packages list of the terminal The package list contains for each software packages the currently installed version TSC Info The TSC Info processing can be activated from the Technical Menu During the processing the terminal shows an information screen containing the following data e TSC manufacture ID MF ID 5280008 e Security Box Serial Number or TSC Serial Number SB SN e Secure Component or TSC Version Number SC SV
11. Default GraphicalLogo Enable Enables 1 or disables 0 printing of a graphical S EX 0 logo on the card holder ticket GraphicalLogo BitmapDa The description and the bitmap data to upload to the S EX ta terminal When bitmap data is uploaded the parameter only contains the description 7 1 13 Domain network Name Description Type Resp Default SwitchingMode Determines how the terminal may switch the active S EX 1 network interface Possible values are 0 No network switching at all switch menus also disabled 1 Only manual network switching via the menus similar to terminal software 3 1 and lower 2 Automatic network switching with confirmation in both directions 3 Automatic network switching with confirmation only from preferred to backup network 47 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cess BI payment Technology 4 Automatic network switching without asking for confirmation HostChecker Hosts Contains a list of hosts to check semi colon separated When the terminal can t contact all the hosts on this list the terminal will assume there is no internet connection EX HostChecker Interval The interval between two sessions of host checks seconds EX HostChecker SwitchBack Time The time to switch back to the preferred network if the switch to the backup network was due to unreachable hosts instead of no network connection seconds This ti
12. Power Save mode While in the main menu and not being used for 60 seconds configurable by the property gui StatusPowerSaveTime the terminal will go in power save mode In this mode a message is displayed on screen and the display backlight is turned off The user can leave this mode and return to the main menu by pressing any key If the property gui StatusPowerSaveTime is set to 0 the power save mode is disabled 5 4 2 2 Low Power mode If the terminal has been in Power Save mode for the time configured in gui StatusLowPowerMode then the terminal will switch to Low Power mode In Low Power mode the terminal enters the suspend to RAM state Pressing the power button on the side of the terminal instructs the terminal to leave the Low Power mode The terminal will return to the main menu The terminal supports two different Low Power modes configurable by the property system LowPowerMode The default value is normal and in this mode the terminal suspends to RAM but periodically wakes up to check the battery This period is configurable by the property system LowPowerBatteryCheckPeriod If the battery drops below the threshold configured by the system LowPowerEmtpyBatteryVoltage property or the terminal has been in low power mode for longer than the time configured in system AutoSuspendTime then the terminal will go into hibernate The second low power mode is activated when the system LowPowerMode is set to ultra In this mode t
13. RSLT PARAMETER INVALID 13 CTAP RSLT OPTION NOT SUPPORTED 15 CTAP RSLT NEED DEINSTALL 20 CTAP RSLT SECURITY PROBLEM 21 CTAP RSLT NO CONNECTION 22 CTAP RSLT DATACOM PROBLEM 23 CTAP RSLT CUSTOMER ABORTED 24 CTAP RSLT MERCHANT ABORTED 25 CTAP RSLT CARD REMOVED 26 CTAP RSLT CARD NOT SUPPORTED 27 CTAP RSLT CARD INVALID 28 CTAP RSLT CARD PROBLEM 29 CTAP RSLT BALANCE TOO LOW 30 CTAP RSLT REFUSED BY HOST 31 CTAP RSLT NEED VOICE AUTH 40 CTAP RSLT NOT IDLE 5 7 2 Transaction Host Incident Codes The Transaction Host Incident Code is the code that is returned by the payment host as part of the authorization response in reply to an authorization request from the terminal In short a value not equal to 0000 means the transaction has failed Code Description 0000 Command message accepted 1001 Balance request rejected no support for site 1002 Balance request rejected no support for closing terminal 1003 There are still open unconfirmed transactions for this terminal 1004 Authorisation problem 1005 Original transaction cannot be found 1006 Cancellation not allowed 1007 Cancellation amount not equal to the original amount 1008 Certification code error 1009 MAC error Source ops terminalspecificaties nl equens com 35 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess BI payment Technology 5 7 3 Transaction Result Codes Below the
14. Robert Demming Robert Demming Robert Demming Status Draft Draft Draft Draft Draft Draft Draft Draft Draft Draft Release Release Release Release Release Release Draft Draft Draft Remarks Added property descriptions error code descriptions Properties to annex Introduced 5 3 2 Changing parameters Changed NTP client parameters Update for TA release 2 2 0 Major additions to section 5 Major additions to section 5 Major additions to section 5 Added C TAP result codes Added property default values textual enhancements Review comments JENG processed Update for TA 2 2 3 review comments JPET Update for TA 2 3 review comments WMAN Updated magstripetest and transaction result codes Chess pTi style Update for TA 2 4 0 Added ROAS parameters to section Error Reference source not found Added RebootReason to section Error Reference source not found Update for TA 3 0 0 8 1 0 3 1 1 Added cash register parameter description Update for TA 3 2 0 Added logo parameters description sections 5 3 9 and 7 1 12 Update for TA 3 2 0 Added section 5 4 6 and 7 1 13 that describes the new networking switching feature and related parameters Removed section 5 3 2 5 8 2 Select Network menu description since that section is made obsolete by section 5 4 6 Update for TA 3 2 0 Added section 0 about entering the TMS IP address from the service menu Updated section 5 3 1 about
15. backup 34 5 6 Recovery from errors malfunctions and emergencies 34 5 7 Messages and error codes 35 5 7 1 C TAP result codes 35 5 7 2 Transaction Host Incident Codes 35 5 7 3 Transaction Result Codes 36 5 7 4 Download Result Codes 36 5 7 5 06 codes 37 5 7 6 Transaction Terminal Treatment Result codes 37 5 8 Quick reference guide 38 6 Notes 39 7 Annexes 40 7 1 Pay4You Terminal Properties 40 7 1 1 Domain pact2 40 7 1 2 Domain gui 40 7 1 3 Domain rdm 42 7 1 4 Domain system 42 7 1 5 Domain modem 43 7 1 6 Domain tdr 43 7 1 7 Domain softwareupdate 43 7 1 8 Domain tms 43 7 1 9 Domain st 44 7 1 10 Domain ts 44 7 1 11 Domain pact2 ctap 44 7 1 12 Domain printer 47 4 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cljess B payment Technology 7 1 13 Domain network 47 5 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 1 1 1 2 1 3 6 48 1 cess fpi payment Technology Scope Identification This document contains the Software User Manual SUM for the Terminal Application version 2 4 0 The Terminal Application is one of the Configuration Items of the Pay4You Terminal manufactured by Chess pTi System overview Pay4You Terminal is a development by Chess B V of a mobile point of sale terminal supporting debit in Dutch PIN and Credit payments using either chip cards EMV or magstripe cards The terminal conforms to all r
16. completion advice message for acquirer with id lt ID gt Represented as TLV structure lt binary gt acquirerData lt x gt 0 lt x lt 10 Terminal s internal acquirer specific data for acquirer with id lt x gt lt binary gt addNonMandatoryTags defines whether we add non mandatory tags to authorization request and completion advice messages E g the TSI_TAG is not mandatory according to C TAP specifications for both message types However for Cetecom EMV L2 and VISA brand testing purposes this tag s value has to be checked for correctness TM 0 blockedFlags If this value does not equal 0 the terminal is blocked for payments 0 capkParameters Version Version number of the currently loaded Certification Authority public keys TM 1 CAPKT Represents the currently loaded C TAP Authority public keys as TLV structure lt binary gt certCode The certification code as issued by the C TAP Authority TM 0 commonParametersId Version number of the currently loaded C TAP common parameter set TM 1 configManagementReason Indicates the reason why certain configuration management needs to be performed 0 CTACM Represents the currently loaded set of acquirers as TLV structure TM binary CTAID Represents the currently loaded Application Identifier table as TLV structure TM binary CTBIN
17. pc pti 100 chess n1 10000 Protobuf protocol over TCP with host name port number TCP 172 17 100 21 10000 Protobuf protocol implicit over TCP with IP address port number pc pti 100 Protobuf protocol implicit over TCP implicit with host name on the default port The gui CashRegister Message parameter determines the message to show on the terminal while it is waiting for commands from the cash register The gui CashRegister KeepAlivelnterval specifies the time between keep alive message sent from the terminal to the cash register This is used to detect when the connection is broken e g when the cable is detached Don t make it too small else a keep alive time out could be generated when the terminal is very busy Don t make it too long else a cable detachment will take a long time to detect Values between 10 and 60 seconds seem appropriate Finally the gui CashRegister Status determines if the cash register interface is disabled 0 enabled 1 or active 2 When enabled the terminal will automatically try to connect to the cash register when it starts up When a connection is made the status will be active The terminal will set change this parameter thus do not set it with TMS Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 3 2 5 5 3 2 5 1 5 3 2 5 2 5 3 2 5 3 5 3 2 5 4 17 48 cHess BI payment Technology Technical Menu The technical menu can be ente
18. the following values exist e RO The property is read only Is set by the terminal e S The property is a terminal setting and can be modified by a user e P The property is a terminal parameter changing it may influence the terminal s behavior e I The property is an internal terminal property and should not be modified For the responsible parties the following values exist e T The terminal itself is responsible for this property e EX An external party e g the user is responsible for this property e TM The Terminal Manager is responsible for this property e TMS The Terminal Management system is responsible for this property 7 1 1 Domain pact2 Name Description Type Resp keypad controller serial number Serial number of the keypad controller RO T Icdpca serial number Serial number of the LCD PCA RO T pact2live version Version number of currently loaded terminal software RO T powerio serial number Serial number of the PowerIO PCA RO T terminal product id The product id of the terminal RO T terminal serial number The terminal specific serial number RO T domain Used to verify if this terminal may connect to a specific TMS P EX 7 1 2 Domain gui Name Description Type Resp Default AllowedMerchantLanguages Defines the languages the user can select in S EX nl NL NEDERLA the language menu must be a subset of the NDS installed languag
19. the terminal asks to select a Security Provider to perform the key load from The list contains the Security Provider Identifiers as specified in the C TAP Common Parameters 6 When the Security Provider is selected the terminal will initiate a key load for the given Security Provider After the Scheme Load is performed the terminal will perform Parameter Updates related acquirers See paragraph for 5 7 4 for error codes description indicating the reason of failed key loads During normal use this functionality is not needed When a key load is needed the terminal will automatically do this This functionality is only needed for error recovering and during the certification of the terminal Parameter Download The parameter download processing can be activated from the acquirer messages menu First the terminal asks to select a Acquirer to perform the parameter download from The list contains the acquirer Identifiers or the acquirer labels of the acquirer specified in the Common Parameters The identifier is shown when the label is known since it is specified by the Acquirer When the acquirer is selected the terminal will initiate a parameter download from for the given acquirer See paragraph for 5 7 4 for error codes description indicating the reason of failed parameter downloads Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 3 2 5 8 2 3 5 3 2 5 8 2 3 1 5 3 2 5 8 2 3 2 5 3 2 5 8 3 5 3 2 5 9 20 48
20. 010 5 C TAP 200 v3 0 April 2006 6 C TAP Common Parameters 1 8 7 Installatiegids en gebruikershandleiding Pay4You MAU version 0 2 August 27th 2010 8 ROAS Programmers Guide v1 0 9 Pay4You Cash Register Interface Programmers Guide v1 1 7 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 3 1 3 2 3 3 3 4 3 5 8 48 cljess B payment Technology 3 Software summary Software application The Terminal Application of the Pay4You terminal comprises all non secure software parts in the terminal Using the Secure Component as a service the main capability of the Terminal Application software is to perform online payments In addition the Terminal Application also has several menus to control the operation of the terminal and a number of menus to test if the hardware and software of the terminal are in expected working order Software inventory For a listing of all required packages please refer to the SVD of the current release Software environment The terminal Application is dedicated software that is specifically designed and written to run on the Pay4You terminal hardware The Terminal Application software runs in a Linux environment and is delivered in the form of a distribution This distribution comes in two forms as a prebuilt root file system image and as a feed of all packages installed on that root file system The package manager used by the Terminal Application is IP
21. 3 for future details The management session is restarted until is succeeds Since terminal software release 3 2 it is also possible to enter the IP address port number of the TMS server during activation This is useful if the terminal is connected to a network where the reached the activation procedure will give the opportunity to enter the TMS IP address again See section 0 Change TMS for more information about entering the IP address Note Activation must always be done over Ethernet since GPRS is not configured until a management session is done Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 3 2 5 3 2 1 5 3 2 2 5 3 2 2 1 5 3 2 2 2 14 48 cess B I payment Technology Main Menu The main menu contains the following options e Option to start a payment PAYMENT see paragraph 5 3 2 1 Option to enter the reports menu REPORTS see paragraph 5 3 2 2 Option to execute a paper feed PAPER FEED see paragraph 5 3 2 3 Option to enter the settings menu SETTINGS see paragraph 5 3 2 4 Option to enter the technical menu TECHNICAL MENU see paragraph 5 3 2 5 Option to execute the shutdown processing SHUTDOWN see paragraph 5 3 2 6 Option to view the result of the latest transaction LAST TRANS see paragraph 5 3 2 7 Option to select an external application ADDED FUNCT see paragraph 5 3 2 8 Option to print a copy ticket COPY RECEIPT see paragraph 5 3 2 9 Payment This optio
22. 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 3 3 19 5 3 3 20 25 48 cHess B I payment Technology 1 The terminal asks the user to press the upper soft key 2 The terminal asks the user to press the middle soft key 3 The terminal asks the user to press the lower soft key The test passes when the terminal retrieves all soft keys presses in order Soft keys light test Steps 1 The terminal turns all lights of expect for power and charge LEDs 2 The terminal toggles the soft key lights 3 The terminal restores all lights 4 The terminal asks the user to confirm whether the soft key light turned on and off The test passes when the user confirms the question at step 4 Self test The terminal is able to perform a self test to verify the whether the hardware of the terminal is correctly functioning The self test is designed to be used during the e Outgoing quality checks OQC e Incoming quality checks IQC e Normal use The self test can be active by e Selecting the option ALL TESTS from the Test Menu See 5 3 2 5 1 The following tests are performed as part of the self test e Backlight test see paragraph 5 3 3 2 Battery test only when the terminal config contains a battery see paragraph 5 3 3 3 Buzzer test see paragraph 5 3 3 4 Charge LED test only when the terminal config contains a battery see paragraph 5 3 3 5 Keypad test see paragraph 5 3 3 8 Keypad light test see
23. AP gAH 4AB AAf gAH wAA 4AAH 8AAA 8AAAD AAAAfAAAADAAAAAP AA 8A gf 4H B w 8P D 1 w n 5 w During a management session the bitmap is uploaded to the terminal and save locally to lusr share bitmaps logo bmp Then the bitmap data parameter is cleared except for the description It takes another management session to update this also in TMS The bitmap data is removed from the parameter because the data can be relatively large and we don t want to transfer that when a full parameter exchange is done Because of limitations of the terminal s printer it is advised the limit the number of black pixels to 128 per line When a line contains more than 128 pixels the printing process takes longer and the quality decreases Thus avoid logos with large black areas Logos consisting of thin outlines are ideal Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 4 5 4 1 5 4 2 29 48 CHESS payment Technology pT The cash register interface can now also print text and logos on the terminal s printer See 9 for more information Related processing Terminal Preparations Before a terminal can be used by a merchant it needs to receive its configuration This activation process is described in 5 3 1 Most of the configuration parameters the terminal will receive are created and filled in by TMS However there are a few properties that TMS has no knowledge of and therefore need to b
24. KG Besides standard Linux utilities this distribution contains the applications specifically written for the Pay4You terminal There is no server like software on the terminal that is listening for network traffic other than terminal initiated communication This makes the Pay4You terminal suited to be used in a public Internet environment To be able to use the terminal in a production environment the user must have access to a GPRS network This means a contract with a provider and a SIM card that is to be inserted into the terminal as well as the necessary contracts with acquirers banks etc to be able to perform live transactions Security and privacy protection Assistance and problem reporting Whenever a problem is detected with the software of the Pay4You terminal please send a problem report to the Service Manager at Chess pTi Lichtfabriekplein 1 2081 TE Haarlem T 31 0 85 401 16 40 E support chess pt com Confidential Pay4You Terminal Application SUM 06937 2 3 0 4 1 4 1 1 4 1 2 4 1 3 4 2 9 48 cljess B payment Technology 4 Access to the software First time use of the software Equipment familiarization Pressing the small round power button on the left side of the terminal turns on the terminal Navigating a menu is done using the three buttons alongside the display The top and bottom buttons are used to scroll up and down respectively The middle button is used to select the curre
25. Resp Default bos url Host name of the TMS TDR interface S TM https p4ytms 84 43 rdm services r estv1 tdr comnection timeout Number of seconds after a TMS connection attempt S EX 30 times out max allowed tdrs The maximum amount of TDRs the terminal can hold S EX 250 protocol timeout Number of seconds after an active TMS connection S EX 30 times out tdr batch size Specifies the maximum amount of TDR send during a P TM 10 TDR upload 7 1 7 Domain softwareupdate Name Description Type Resp Default download url The host name of the TMS software S EX p4ytms 8443 rdm download interface without http s services restv 1 su prefix SB started Internal property required for software I T 1 update software update state The terminal s current software update state I T idle Can be one of idle pending started updating updated software update report enabled Specifies whether a report is printed at the S EX 0 end of the software update software update report text When the report is enabled the property S EX SOFTWARE specifies the text to be printed at the report UPDATE COMPLETE 7 1 8 Domain tms Property values in the TMS domain are created and maintained by TMS The terminal has no knowledge or influence on them They are listed here solely for completeness of the property listing Name Description Type Resp mgtsession l
26. Shutdown 5 3 2 7 View last transaction result 5 3 2 8 External applications 5 3 2 9 Copy receipt 5 3 3 Tests 5 3 3 1 Auto answer test 5 3 3 2 Backlight test 5 3 3 3 Battery test 5 3 3 4 Buzzer test Confidential Pay4You Terminal Application SUM o Oo o I D X O co co co cO CO 0000000000 O 1 O00 O0 D 06937 2 3 0 cess B I payment Technology 5 3 3 5 Charge LED test 22 5 3 3 6 Ethernet Test 23 5 3 3 7 File system test 23 5 3 3 8 Keypad test 23 5 3 3 9 Keypad light test 23 5 3 3 10 LCD 23 5 3 3 11 Magstripe test 23 5 3 3 12 Modem test 24 5 3 3 13 Power Button test On Off button 24 5 3 3 14 Power LED test 24 5 3 3 15 Printer test 24 5 3 3 16 RTC test 24 5 3 3 17 Smartcard test 24 5 3 3 18 Soft keys test 24 5 3 3 19 Soft keys light test 25 5 3 3 20 Self test 25 5 3 3 21 Test report 26 5 8 4 Password authorization 26 5 89 5 Language selection 26 5 3 5 1 Cardholder languages 27 5 3 5 2 Merchant language 27 5 3 6 TIP 27 5 3 7 Payment reference 28 5 3 8 E Journal 28 5 3 9 Printing Graphical Logo 28 5 4 Related processing 29 5 4 1 Terminal Preparations 29 5 4 2 Low power modes 29 5 4 2 1 Power Save mode 30 5 4 2 2 Low Power mode 30 5 4 2 3 Hibernate 30 5 4 8 Remote management sessions 31 5 4 4 Transaction Data Records TDR 31 5 4 5 Software update 31 5 4 6 Network switching 32 5 4 6 1 Introduction 32 5 4 6 Network switching modes 33 5 4 6 3 Lost connection detection 33 5 5 Data
27. TYPE NOT SUPPORTED 18 LERT AMOUNT NOT SUPPORTED 5 7 6 Transaction Terminal Treatment Result codes The transaction terminal treatment result field shall be transmitted by the terminal in the completion advice It is used to inform then acquirer about the result of the transaction at the terminal side Its main aim is to make the distinction between the positive completion advice and the negative completion advice In the last case it is used to inform the acquirer about the reason of the cancellation The possible codes are defined below They also appear on the transaction journals transaction detail records The descriptions that contain should not occur are for cases that the Pay4You Terminal does not yet support However they have been listed for completeness Code Description 0000 Positive advice 1802 Unexpected message 1803 Time out expiration 1804 Rejection notification 1811 Technical problem 1822 Connection failure 1823 Invalid response 2620 Card required advice 2621 Cancellation on PIN entry 2622 Time out on PIN entry 2623 Card refusal 2624 Card rejection 2625 Corrupted response 2626 Data authentication failure 2627 Host refusal 37 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 8 38 48 cess BI payment Technology 2628 Magnetic stripe fallback not allowe
28. The name of the acquirer e The ID of the terminal how the terminal is known to the acquirer KASSNR e For each card brand that is coupled to the given acquirer o The name of the card brand o The Merchant User Identifier used for the given card brand Winkelier ID The Account numbers Rekening en configured for the given card brand Password This processing can be activated from the Technical Menu The password processing contains two sub processing namely e Processing to change the password e Processing to handle a forgotten password Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 3 2 5 9 1 5 3 2 5 9 2 5 3 2 6 5 3 2 7 5 3 2 8 5 3 2 9 21 48 cess BI payment Technology The above sub processing can be activated through the menu When the option CHANGE is selected the processing to change the password is executed When the option FORGOTTEN is selected the processing to handle a forgotten password is executed Change password From the Password processing the processing to change the password can be activated Changing the password involves the following steps 1 The terminal asks executes the Password Authorization processing See paragraph 5 3 4 2 The terminal asks for the new password number 3 The terminal asks to enter the new password again After step 3 the password has been changed and stored to the designated property and the terminal returns to the Password processing W
29. Use lt x gt 0 lt x 4 Whether external device x is in use or not 1 means in use 0 means not in use EX extDeviceName lt x gt 0 lt x lt 4 The name of external device lt x gt EX lt empty gt extDeviceT ype lt x gt 0 lt x lt 4 The type of external device lt x gt 0 means buiten gebruik 1 means onbekend 2 means kassa 3 means automaat and 4 means pomp EX 0 extDeviceVersion lt x gt 0 lt x lt 4 Version number of external device lt x gt EX 0 ifdSerialNumber The terminal serial number TM 12345678 language C TAP user interface language nin n EX DUTCH lastLoadedMPT Version Contains the version number of the currently loaded MPT lt empty gt lastOfflineDeclinedTxnData Transaction Data of the last offline declined transaction Required by EMV L2 specification for verification purpose RO lt binary gt mac acquirer lt ID gt AC Backup of property lt ID gt AC for verification purposes lt binary gt mac cardbrandtable Backup of card brand table for verification purposes lt binary gt mac commonParams Backup of the common parameters for verification purpose lt binary gt mac CTACM Backup of the acquire table for verification purpose lt binary gt maxTipAllowed The maxi
30. WORK This option is only available when the terminal supports multiple network types and network switching is enabled For more information see section 5 4 6 e Acquirer messages menu ACQ MESSAGES e Print the Card Brand info CARDBRAND INFO Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 3 2 5 8 1 5 3 2 5 8 2 5 3 2 5 8 2 1 5 3 2 5 8 2 2 19 48 cHess BI payment Technology Restore factory defaults Restoring the factory defaults can be activated from the Technical Settings Menu Before the factory defaults are restored the user needs to confirm this When the user does not confirm the processing is aborted When the user confirms to restore the factory defaults the terminal request from the TMS the factory defaults See paragraph 5 4 3 for details Please note The defaults of the terminal might differ from the factory default from the TMS Restoring factory defaults is implemented from an end user point of view and not from a service engineering point of view Acquirer messages menu The processing of the acquirer message menu can be activated from the Technical Settings Menu The menu shows the following options e Option to execute the Key Load processing KEYLOAD e Option to enter the Parameter Download processing PARAM DWNLD e Option to enter the Open messages menu OPEN BERICHTEN Key Load The key load processing can be activated from the acquirer messages menu First
31. ast successful Time in UTC of last successful management I TMS session mgtsession keepalive time Time in UTC of last keep alive message I TMS mgtsession starttime Time in UTC of last management session I TMS sw update starttime Time in UTC of start of software update I TMS session 43 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess payment Technology PII 7 1 9 Domain st Name Description Type Resp Default enter pin ch14 lt x gt PIN entry screen ch14 language lt x gt S TM See 5 4 1 5 enter pin ch2 16 lt x gt PIN entry screen ch216 language lt x gt S TM See 5 84 1 5 incorrect pin ch217 lt x gt Incorrect PIN entered screen ch217 language lt x gt S TM See 5 84 1 5 incorrect pin ch218 lt x gt Incorrect PIN entered screen ch218 language lt x gt S TM See 5 84 1 5 request tip Tip request screen obsolete replaced by S TM See 5 4 1 5 request tip x request tip lt x gt Tip request screen language lt x gt S TM See 5 84 1 5 7 1 10 Domain ts Name Description Type Resp Default enter pin ch14 lt x gt Signature over PIN entry screen ch14 language S TM lt binary gt x enter pin ch216 lt x gt Signature over PIN entry screen ch216 language S TM lt binary gt x incorrect pin ch217 x Signature
32. cess B payment Technology Pay4You Terminal Application SUM Project name Project number Title Author Version Status Classification Info Project leader Manager Copyright Statement PACT2 06937 Pay4You Terminal Application SUM Luc Vermeersch 2 3 0 Release Confidential Saved as Pay4dYou SUM Terminal application v320 docx on 2014 04 23 14 59 Date Signature Date Signature 2013 Chess pT B V All rights reserved Disclosure to third parties of this document or any part thereof or the use of any information contained therein for purposes other than provided for by this document is not permitted except with the prior and express written permission of Chess pT B V 2 48 cHess payment Technology Document history Version 1 7 4 1 7 5 1 8 0 1 9 0 1 9 1 1 9 2 1 9 3 1 9 4 1 9 5 1 9 6 2 0 0 2 0 1 2 2 0 2 3 0 2 3 1 2 3 2 Confidential Date 2009 12 15 2010 01 11 2010 02 03 2010 06 22 2010 09 14 2010 09 16 2010 09 21 2010 10 25 2010 11 16 2010 12 06 2011 03 21 2011 10 05 2011 10 06 2013 03 20 2013 11 21 2013 11 21 2013 11 22 2014 01 10 2014 01 24 PII Author Wouter Mandemaker Jacko Brouwer Werner Dierssen Diederik Faber Jeroen Jensen Jeroen Jensen Jeroen Jensen Jeroen Peterse Diederik Faber Diederik Faber Diederik Faber Diederik Faber Jeroen Peterse Luc Vermeersch Robert Demming Robert Demming
33. chnology SELECT NETWORK only when terminal has modem and is enabled ACQ MESSAGES e OPEN MESSAGES o SHOW MSG o SEND ADVICE e KEYLOAD e PARAM DWNLD CARDBRAND INFO o PASSWORD CHANGE FORGOTTEN SHUTDOWN LAST TRANS ADDED FUNCT COPY RECEIPT Conventions During menu navigation the STOP key always returns to the PAYMENT option in the main menu The CORR key jumps up one level in the menu hierarchy Processing procedures The functional blocks of the terminal are described in the following paragraphs This paragraph focuses on the functions a user can trigger from the menu Paragraph 5 4 explains all the processes that operate in the background Activation The activation involves the following steps 1 Selecting network type 2 Entering the activation code 3 Entering the activation code again 4 Performing Configuration Management session The interface selection menu shows the following options e The possible network types that the terminal supports ETHERNET GPRS e Option to enter the Test Menu SELFTEST see paragraph 5 3 2 5 1 At step 2 and 3 an 11 proof activation code needs to be entered This code is supplied as part of the terminal When the code entered is not 11 proof an error message is shown When the codes entered are not the same another error message is shown During step 4 the terminal tries to retrieve its configuration from the TMS through a remote management session See 5 4
34. consists of 6 steps The terminal displays the currently executing step on screen It is normal that during the software update process the terminal performs one or more reboots The terminal will automatically return to the main menu after the software update process has completed Depending on the value of the property softwareupdate software update report enabled a receipt may be printed after the software update has completed This receipt provides the user with feedback about the fact that the terminal software was just updated The printed text can be configured with the parameter softwareupdate software update report text Network switching Introduction Since terminal software version 3 2 the terminal is able to dynamically switch between the Ethernet and the GPRS network Switching to Ethernet only take a few seconds while switching to GPRS will take up to 45 seconds A distinction is made between e Preferred network interface e Backup network interface e Active network interface The preferred network interface is the network interface that is used in normal situations The terminal reports the set preferred network interface to the acquirer during a transaction regardless which network is actually active The preferred network interface can be set during activation of the terminal or via the Technical Menu gt Technical Settings gt Select Network menu The backup network interface is the network interface that is used
35. d 2629 Cancellation 2707 PIN try exhaustion 3000 CSM communication failure no or invalid response 3001 CSM internal error SW12 error returned 3313 MAC verification failure 5503 Terminal reset power failure 2630 Denial after referral should not occur 2632 Cancelled transaction should not occur 2634 Data inconsistency should not occur 7000 Problems interfacing the external device in charge of goods delivery or service accomplishment should not occur 7006 Unexpected transfer of responsibility should not occur 7100 Time out waiting for the use of the dispenser should not occur 7200 Operation result with financial amount equal to zero and with volume if any equal to zero should not occur 7300 Operation result with financial amount equal to zero but with volume greater than zero should not occur 7500 Unexpected operation result should not occur 7600 Transaction lost should not occur 7800 Data conversion problems should not occur 9002 Wrong product should not occur Others Reserved Quick reference guide Refer to 3 for the quick user guide of the Pay4You terminal Confidential Pay4You Terminal Application SUM 06937 2 3 0 cljess B payment Technology 6 Notes Empty for this release 39 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess payment Technology 7 Annexes 7 1 PII Pay4You Terminal Properties For the types
36. do not synchronize 7 1 4 Domain system Name Description Type Resp Default AutoSuspendTime Time in minutes before the terminal goes S EX 60 to hibernate EmptyBatteryHysteresis If battery level is less than S EX 100 LowPowerEmptyBattery Voltage EmptyBatteryHysteresis the terminal will not boot LowPowerBatteryCheckPeriod Period in seconds to check for empty S EX 60 battery while in low power mode LowPowerEmptyBatteryVoltage If the battery voltage drops below this S EX 7250 value while in low power mode the terminal goes to hibernate LowPowerMode The type of low power mode to use S EX normal Possible values are normal and ultra ntp host Host name of the terminal s NTP server S EX p4yntp ntp port Port number of the terminal s NTP S EX 0 server RebootReason The reason of the last reboot none 0 I I cold start 1 warm start 2 software update 3 42 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess payment Technology PII 7 1 5 Domain modem Name Description Type Resp Default apn name Name of the GPRS access point S EX lt empty gt apn user Username for GPRS connections S EX lt empty gt apn pass Password for GPRS username apn user S EX lt empty gt simid The ID of the inserted SIM card RO T lt empty gt 7 1 6 Domain tdr Name Description Type
37. e sent again they will be sent in batches The size of these batches are configurable via the parameter tdr tdr batch size and is default set to 10 Software update The terminal software architecture defines two different virtual machines VMs One is the live VM for normal operation of the terminal The other is the update VM that takes care of the software update process The software in the update VM can itself be updated See 4 for a description of the software download design Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 4 6 5 4 6 1 32 48 cHess BI payment Technology Each delivery of the Terminal Application software contains two feed directories one for the live VM and one for the update VM These feeds contain the software updates packages and are placed on a software download server A software download can be scheduled for a terminal via TMS When the terminal receives the software update from TMS it will wait until all these preconditions are fulfilled e External power is connected e Network interface is available e Terminal is idle As soon as this is the case the terminal will start the software update process This process can t be cancelled by the user After a power cycle the software update process will resume The software update process must run until completion before payment functionality and normal operation mode becomes available again The software update process
38. e set by the distributor Without correct values for these properties the terminal may not work properly after activation Domain Name Description System ntp host Host used by terminal to retrieve time information modem apn name Name of the APN to use for GPRS communication modem apn user APN username to use for GPRS communication modem apn pass APN password to use for GPRS communication rdm bos url URL of TMS tdr bos url URL to upload TDRs to softwareupdate download url URL where to look for software updates pact2 ctap terminalAccesProvider Identifier for network provider 20404 Vodafone By default the following properties are set Name Value ntp host p4yntp bos url https p4ytms 8443 rdm services restv1 rdm download url p4ytms 8443 rdm services restv1 su How to set these properties is detailed in the TMS SUM Low power modes The terminal has an advanced power management scheme implemented which is fully configurable by the user Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess payment Technology LCD ON Active Power led ON PB 2 E po Power save 15 LCD Backlight OFF pre backlight ni mn Power led ON fe c ap Mode LCD OFF P A S2R Power led ON PB 1 RI 1h PB 6 Y 1 min Power led flashes i j PB E di Hybernate S LCD OFF M S2F A Power led OFF 5 4 2 1
39. een indicating the password failure is shown After pressing the OK key the processing returns a failure code The entered numbers are visible during the password entering This is required by the specification Only PIN codes are allowed to be entered with signs 5 3 5 Language selection The terminal has two distinct models of multi language support one for the merchant and one for the cardholder 26 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess BI payment Technology 5 3 5 1 Cardholder languages The terminal supports four languages for the cardholder Dutch English German and French These languages are specified by CTAP The default cardholder language to use during a transaction is configured by the property pact2 ctap language Possible values are DUTCH ENGLISH GERMAN and FRENCH When the swiped or inserted card contains language information the terminal will automatically switch to that language The cardholder can change the language during a transaction by pressing the language button Pressing the language key multiple times cycles through the available languages 5 3 5 2 Merchant language The terminal software supports a number of languages for the merchant Currently these are Dutch English German and French but other languages may be added in the future Although all available languages are installed on the terminal it is configurable through TMS which language
40. elevant payment industry and security requirements PCI PCl EMV level 1 EMV level 2 to enable its use in the Dutch market according to the Dutch C TAP specifications and also make it easily adaptable to other European markets The complete configuration consists of the following parts 5617 8000 xxx Pay4You terminal CONFIG 5617 9700 xxx 5617 9000 xxx Personalisation PTS Tooling Tooling 5617 8100 xxx 5617 3000 xxx joies ie SeT Eaa oaa 5617 8550 xxx TMS terminal Hardware Application application EMV L2 Kernel 1 I I J Document overview This document is intended for technical users of the Pay4You terminal It describes the functionality of the Terminal Application CI offered to the end user in such a way that software developers and service engineers can operate the terminal End users are to read 3 for a user manual of the Pay4You terminal Confidential Pay4You Terminal Application SUM 06937 2 3 0 cess BI payment Technology 2 Referenced documents Ref Description 1 PACT 2 SSDD version 1 2 November 13 2008 Mark Wigmans Chess B V 2 Trial Use Standard Standard for information Technology Software Life Cycle Processes Software Development Acquirer Supplier Agreement J STD 016 1995 30 September 1995 3 Installatiegids en gebruikershandleiding Pay4You Terminal version 3 0 June 24 2010 Chess B V 4 SDD Software Download version 0 8 march 4 2
41. entering the TMS IP address during activation Pay4You Terminal Application SUM 06937 2 3 0 3 48 cess BI payment Technology Table of contents1 N 1 1 Identification 1 2 System overview 1 3 Document overview Referenced documents Software summary 3 1 Software application 3 2 Software inventory 3 3 Software environment 3 4 Security and privacy protection 3 5 Assistance and problem reporting Access to the software 4 1 First time use of the software 4 1 1 Equipment familiarization 4 1 2 Access control 4 1 3 Installation and setup 4 2 Initiating a session 4 3 Stop and suspend work Processing reference guide 5 1 Capabilities 5 2 Conventions 5 3 Processing procedures 5 8 1 Activation 5 3 2 Main Menu 5 3 2 1 Payment 5 3 2 2 Reports menu 5 3 2 2 1 X Totals 5 3 2 2 2 Z Totals 5 3 2 2 3 Period Totals 5 3 2 3 Paper feed 5 3 2 4 Settings menu 5 3 2 4 1 Merchant Unit activation 5 3 2 4 2 Cash Register activation 5 3 2 5 Technical Menu 5 3 2 5 1 Test Menu 5 3 2 5 2 Service Menu 5 3 2 5 3 Terminal Info 5 3 2 5 4 Software Info 5 3 2 5 5 TSC Info 5 3 2 5 6 EMV Info 5 3 2 5 7 Management session 5 3 2 5 8 Technical Settings menu 5 3 2 5 8 1 Restore factory defaults 5 3 2 5 8 2 Acquirer messages menu 5 3 2 5 8 2 1 Key Load 5 3 2 5 8 2 2 Parameter Download 5 3 2 5 8 2 3 Open acquirer messages menu 5 3 2 5 8 3 Print Card Brand info 5 3 2 5 9 Password 5 3 2 5 9 1 Change password 5 3 2 5 9 2 Forgotten password 5 8 2 6
42. eps 1 The terminal asks the user to swipe a magstripe card 23 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cljess fpi payment Technology The test passes when all 3 tracks of the magstripe data are read The test fails when no tracks are read The test is inconclusive when 1 or 2 tracks are read This all depends on the card used during this test 5 3 3 12 Modem test Steps 1 The terminal shows the signal strength This test is only available when the terminal has the battery capability 5 3 3 13 Power Button test On Off button Steps 1 The terminal asks the user to press the power button The test passes when the power button press is retrieved 5 3 3 14 Power LED test Steps 1 The terminal asks the user whether the power led is on The test passes when the uses confirms question at step 1 5 3 3 15 Printer test Steps 1 The terminal prints text 2 The terminal asks the user whether the terminal printed text The test passes when the uses confirms question at step 2 5 3 3 16 RTC test Steps 1 The terminal shows the data and time retrieved from the RTC Real Time Clock 5 3 3 17 Smartcard test Steps 1 The terminal asks the user to insert a smart card 2 The terminal asks the user to remove the smart card The test passes when step 1 and step 2 are correctly detected and when initialization of the smart card succeeded at step 1 5 3 3 18 Soft keys test Steps 24
43. er there are any messages notifications and or property updates for this terminal If so TMS will respond this to the terminal It is then up to the terminal to perform a management session This session will then also run in the background The keep alive interval is configurable and default set to 900sec rdm keep alive interval If a keep alive was scheduled but could not be executed at the scheduled time e g because a payment was being performed at that time then the keep alive will be rescheduled after 60 seconds instead of the configured interval This is to prevent missed management calls if TMS has some information for the terminal See TMS SUM on description how to configure properties for a device in TMS 5 4 4 Transaction Data Records TDR 5 4 5 31 48 After each transaction a TDR is stored for transmission to TMS A TDR contains summary data about the transaction Storing them in TMS allows merchants to view the transactions performed with their terminals via a web interface See TMS SUM for more info on this The TDRs are also used to convey the e journals E journals contain more information that TDRs but the mechanism is the same TDR functionality is unlike e journal non configurable and always enabled If TDR s cannot be send to the TMS they are stored on the terminal The maximum amount of TDR s that can be stored is configurable via the parameter tdr max allowed tdr and is default set to 250 When TDRs can b
44. es CashRegister ConnectionString The connection string for connection to a S EX TCP CashRegister 1 cash register 0000 CashRegister KeepAlivelnterval The interval used for sending keep alive S EX 10 messages to the cash register can be overridden by the cash register CashRegister Message The message shown on the terminal when it S EX WELKOM nwacht is waiting for a command from the cash op bedrag register CashRegister Status The state of the cash register interface I T 0 disabled 0 enabled 1 active 2 CTAPManagerSettings Needed for interaction between GUI and C S T 1205 TAP application ContactProvider The message to display when provider S EX NEEM CONTACT contact is required OP MET SERVICE PROVIDER DisplayContrast The current display contrast of the terminal S EX 210 The value may be any positive integer from the range 170 175 180 230 Modifiable from terminal as well DisplayLight Whether the terminal display backlightison S EX 1 40 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess payment Technology pT A value of 1 means on 0 means off Modifiable from terminal as well EmptyBatteryVoltage The voltage indicating an empty battery In milliVolts 7200 FullBatteryVoltage The voltage indicating a full battery Should only be changed to fine tune terminal behaviour In milliVolts 8100 KeypadLight Whether the terminal keypad backl
45. fore the list is processed again the terminal will wait This waiting time is determined by the network HostChecker Interval parameter Its value is in seconds When the terminal switched to the backup network interface because the hosts were unreachable it can t check if the hosts are reachable again via the preferred network interface To check if the hosts are available via the preferred network interface the terminal has to switch back to the preferred network interface and try again There are two parameters that determine the time after which the terminal switches back to the preferred network interface when the switch to the backup interface was due to unreachable hosts no internet namely network HostChecker SwitchBackTime and network HostChecker SwitchBackTimeHostsUnreachable These parameters contain the time after which to switch back in seconds The first one is used when the hosts are reachable via the backup network interface and thus switching back is not urgent The second one is used when the hosts are also not reachable via the backup network interface and switching back earlier to check the preferred network is desirable Thus usually the value of SwitchBackTime is much bigger than the SwitchBackTimeHostsUnreachable value NOTE The parameters related to the host checker are cached to minimise performance impact This means that updates to these parameters via TMS will only be used when the terminal is rebooted Data bac
46. hant Unit is described in the Merchant Unit SUM See 7 Cash Register activation A cash register connection can be activated from the Settings menu Before the cash register connection is activated the user needs to confirm this When the user confirms the terminal tries to contact the cash register that is specified in the cash register parameters When the connection succeeds the terminal enter cash register mode and waits for commands from the connected cash register The cash register connection can be deactivated by a command from the cash register or by pressing the power button shortly and accepting the confirmation question The cash register to connect to is specified by the gui CashRegister ConnectionString parameter Its general format is lt protocol gt lt medium gt lt communication parameters The supported protocol is currently only ProtoBuf Google protocol buffers In future version other protocols might be supported When the protocol and is left out ProtoBuf is assumed The only supported medium is currently TCP but in future versions other mediums like SERIAL or USB could be supported When the medium and is left out TCP is assumed The communication parameters are depending on the medium and are separated by colons For TCP the communication parameters are lt host gt lt port gt When port is not given port 10000 is used Some example connection strings ProtoBuf TCP
47. he backup network interface when it detects connection problems When the backup connection is active the status line will show a message that the backup connection is currently used When the backup connection is also down the status line will display a message that there is not backup connection It will only switch back automatically to the preferred connection when the preferred connection is up again When the network connection is lost and automatic switching is disabled or when the user does not give permission to switch the status line will show a message indicating there is a network problem In that case the user can then later manually switch the network via the settings menu only when the switching mode is 1 or higher 5 4 6 3 Lost connection detection 33 48 There are two mechanisms that are used to detect if a network connection is down The first is checking if the physical interface is connected to a network This can detect if for example the Ethernet cable is disconnected reconnected or if a SIM card is removed inserted But the first mechanism does not detect if there is a problem further in the network For example when the connection with a local router is good but the router does not have an internet connection To detect these connection problems the terminal can check if it can connect to certain hosts Periodically the terminal will try to connect the hosts on the host list When all hosts on the list are not reachable
48. he terminal consumes even less battery then in normal low power but there is no periodic battery check or auto suspend to flash functionality 5 4 2 3 Hibernate When the terminal hibernates it writes its current state to flash and then completely shuts down This state is therefore also referred to as suspend to flash Storing the current state takes some time 30 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess BI payment Technology during which the terminal in non responsive to key presses This is indicated by the flashing power led At this point the terminal will not use any battery Turn the terminal back on by pressing the power button 5 4 3 Remote management sessions The terminal is remotely manageable by the Terminal Management System TMS TMS can read and update properties on the terminal and trigger the terminal to perform certain requests These requests can be any of e Send log file e Send complete properties description e Send complete current state e Perform a software update There are two ways a management session can be started The first is to use the menu Go to TECHNISCH MENU gt UPDATE and the select YES A management session is started immediately The second way is by means of keep alive messages The terminal periodically sends a keep alive message to TMS This happens in the background and no user action is required A keep alive simply asks the TMS wheth
49. hen the Password Authorization fails at step 1 the Change the password is aborted at step 1 When the passwords entered at step 2 and 3 are not the same the terminal shows a failure screen before returning to the Password processing Forgotten password From the Password processing the processing to change the password can be activated A custom message screen is shown to the user to indicate what to do By default this instructs the user to contact the Service Provider of the terminal Shutdown After selecting Shutdown in the main menu the action needs to be confirmed with YES to shutdown or NO if you wish not to shutdown the terminal and return to the main menu After selecting YES the display is turned off within seconds but the red power led stays lit for some time longer up to a minute During this time the terminal goes into so called suspend to flash mode which allows for faster boot times when the terminal is turned on again by the power button The terminal is completely powered off when the red power led is turned off See 3 for more details View last transaction result Shows the results and the date and time of the last transaction External applications Present a list of registered external applications See 8 for details about ROAS Copy receipt Reprints the receipt of the last transaction if available Confidential Pay4You Terminal Application SUM 06937 2 3 0 cess B I payment Technology
50. ight is on A value of 1 means on 0 means off Modifiable from terminal as well EX LowBatteryVoltage The voltage indicating a low battery Should only be changed to fine tune terminal behaviour In milliVolts 7250 MerchantLocale The default merchant locale used to determine the language in the GUI Currently supported locales are nl_NL en_US de DE and fr FR EX nl NL MinimalModemSignalStrength The minimal modem signal strength required for a transaction MuPadMessage Default text when MuPad is connected EX WELKOM MuPadStatus Reflects whether the mupad is activated or not RO NetworkInterface The network interface the terminal currently uses Possible values are Ethernet and GPRS Modifiable from terminal as well EX GPRS Password The password for the Technical Settings Menw and C TAP Menu Modifiable from terminal as well EX 2009 PaymentBlocked Indicates whether payment functionality is blocked or not Can only be set on terminal must be cleared through TMS EX PaymentBlockedMessage The message to display when a payment is attempted while payment functionality is currently blocked EX NEEM CONTACT OP MET SERVICE PROVIDER paymentReferenceEnabled Whether payment reference is enabled or not A value of 1 means enabled 0 means d
51. isabled Modifiable from terminal as well EX 0 PaymentReferencePrefix Text printed before payment references n EX BetaalKenmerk_ RoasUrlList A list of URLs and description of ROAS applications that will be shown in the ADDED FUNCT menu EX RoasUrlPaymentBlocked A URL to the ROAS application that will be executed when a payment is blocked EX RoasUrlPaymentEnd A URL to the ROAS application that will be executed when a payment has finished EX RoasUrlPaymentFailed A URL to the ROAS application that will be executed when a payment has failed EX RoasUrlPaymentStart A URL to the ROAS application that will be executed when a payment is started EX RoasUrlResume A URL to the ROAS application that will be executed when the terminal resumed from suspend to flash EX RoasUrlSoftwareUpdateEnd A URL to the ROAS application that will be executed when a software update has finished EX RoasUrlSoftwareUpdateStart A URL to the ROAS application that will be executed when a software update is started EX RoasUrlStartUp A URL to the ROAS application that will be executed when the terminal starts up cold boot EX RoasUrlStateIdle A URL to the ROAS application that will be executed when the terminal receives a execute ROAS application request from EX 41 48 Confidential Pay4You Terminal Applicatio
52. kup If the configuration of the terminal was somehow corrupted it is possible to restore the factory default settings see 5 3 2 5 8 1 Recovery from errors malfunctions and emergencies The terminal can be powered off abruptly In the event the terminal is no longer responding or otherwise misbehaving Press and hold the power button for five seconds The power led will go off and the terminal is shut down Note that this procedure may cause damage to the terminal and should be used with care NB when the terminal is powered on again the boot sequence will take longer than normal When a cold restart does not solve the issue as a last resort the terminal can be swept clean see 0 A clean sweep destroys all information stored on the terminal including activation and payment data Messages and error codes C TAP result codes The C TAP result code will be reported in the terminal log file as the payment result Confidential Pay4You Terminal Application SUM 06937 2 3 0 CH ess Bl payment Technology Code Description 0 CTAP RSLT OK 1 CTAP RSLT ERROR 2 CTAP RSLT REMOVE FROM LIST 3 CTAP RSLT NEED INSTALL 4 CTAP RSLT NEED SIGN ON 5 CTAP RSLT NEED SIGN OFF 6 CTAP RSLT NEED COLLECTION 7 CTAP RSLT NEED MANAGEMENT 8 CTAP RSLT BLOCKED 9 CTAP RSLT INVALID TYPE 10 CTAP RSLT INVALID AMOUNT 11 CTAP RSLT INVALID CURRENCY 12 CTAP
53. lusive If 0 no tip is possible because the tip amount is 0 00 Max value is 99 because the tip is not allowed to be equal to or more than the transaction amount st request tip nl Dutch secured text for tip entry screen st request tip de German secured text for tip entry screen st request tip en English secured text for tip entry screen st request tip fr French secured text for tip entry screen ts request tip nl Signature for Dutch tip entry text ts request tip de Signature for German tip entry text ts request tip en Signature for English tip entry text ts request tip fr Signature for French tip entry text 27 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 3 7 5 3 8 5 3 9 28 48 cHess BI payment Technology Tip functionality is only supported for user guidance 1 For user guidance and a functional description on how tips are entered please refer to 3 NB Tip also needs to be enabled by the acquirer on the merchant contract Payment reference The payment reference functionality is enabled by setting the property gui paymentReferenceEnabled to 1 If set to 0 the payment reference functionality will not be executed It is possible to configure a payment reference prefix using the property gui PaymentReferencePrefix This prefix is printed on the receipt in front of the entered reference For a functional description on how payment references are entered please refer to 3
54. me is used when the hosts are reachable via the backup interface EX 1800 HostChecker SwitchBack TimeHostsUnreachable The time to switch back to the preferred network if the switch to the backup network was due to unreachable hosts instead of no network connection seconds This time is used when the hosts are also NOT reachable via the backup interface EX 300 48 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0
55. mum allowed tip as percentage of the transaction amount EX 99 merchantReferenceEnabled Indicates whether the merchant reference is enabled or not 1 means enabled 0 means disabled Currently not supported EX 0 MsgSeqNrOfSecurityScheme lt ID gt Sequence number for security scheme related messages for Security Scheme with id lt ID gt lt acquirer dependent gt parameter set version Indicates the version of the currently loaded set of C TAP parameters RO 25 preferredEmvDate Date from which the terminal s preferred mode shall be EMV In seconds since 1970 EX TFFFFFFF hex preferredMode Represents the preferred card insertion method 1 indicates track3 2 indicates EMV EX prevTechParamDownloadDay Not used printTxnJournal Whether the journal should be printed or not Printed if set to 1 skipped if set to 0 Only effective if eJournalEnabled is set tol EX receiptFooter The text that will be printed as receipt footer EX empty scheduleProcessManagementCall Whether a management session is scheduled A value of 1 means a session is scheduled 0 otherwise 0 46 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 CH CSS payment Technology PII
56. n SUM 06937 2 3 0 cHess payment Technology PII TMS ServicePassword The password for the Service Menu Not P EX 5820 modifiable from the terminal StatusLowPowerTime Time in seconds after which the terminal S T EX 900 enters low power mode StatusPowerSaveTime Time in seconds after which the terminal S T EX 60 enters power save mode StatusRefreshTime Period in seconds with which GUI updates its P T 5 status network battery printer etc TerminalActivated Whether the terminal has been activated or RO T 0 not A value of 1 means activated 0 means not yet activated 7 1 3 Domain rdm Name Description Type Resp Default bos url Host name of the TMS RDM interface S EX https p4ytms 84 43 rdm services r estv1 rdm connection timeout Number of seconds after an RDM connection attempt S EX 300 times out device type The name of the terminal model P T PACT2 keep alive interval Number of seconds between keep alive messages S EX 900 logical id The terminal s logical ID P TM 0 protocol timeout Number of seconds after an active RDM connection S EX 300 times out set current time This defines whether the terminal will synchronize its S EX 1 clock with TMS after the next RDM message exchange A value of 1 means synchronize 0 means
57. n starts a sale transaction Depending on the configuration of the terminal cards magstripe EMV will be accepted or refused Also the transaction flow depends on the configuration reference data user guidance 1 or 2 tip entry See 3 for more details Reports menu The report menu contains the following options e Option to print the X Totals X TOTALEN e Option to print the Z Totals Z TOTALEN e Option to print the period totals PERIODE TOTALEN X Totals During the processing of the X Totals the X Totals report is printed The X Totals report contains the totals since the last moment the X Z totals are cleared See Z totals for clearing the X Z totals The X Totals report contains the following information The period number Date and time since the last moment the totals were cleared The current date and time For each acquirer o Theterminal ID KASSNR o Thename of the acquirer o Foreach card brand couple to this acquirer The name of the card brand The number of transaction performed with this card brand per service type The total amount performed with this card brand per service type Overall number of transactions Overall amount Z Totals During the processing of the Z Totals the Z Totals report is printed The Z Totals report contains the totals since the last moment the X Z totals are cleared Printing the Z Totals clears the X Z totals Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHes
58. ntly highlighted menu item Only when input is requested the numeric keys can be used The STOP key is used to cancel input or jump to the main menu The CORR key is used to erase input or jump to a higher level menu The OK key is used to confirm input or select the currently highlighted menu item The Language key is used to change the language during a payment The INFO key is currently not used Access control Most menus and functionality of the terminal are accessible to anyone The only exception is the TECH SETTINGS menu Main menu gt Technical menu gt Tech settings which is secured by a password Refer to 3 for the value of the password Installation and setup On the first boot of a terminal a menu appears allowing the user to either select the self test menu or start the activation procedure by selecting a network type The self test is described in detail in Error Reference source not found After the activation process is started a unique ID is requested This ID is used for identification purposes and is therefore under control of the reseller These IDs are distributed along with the terminal The ID has to be entered twice to verify the ID is entered correctly The terminal automatically starts downloading its configuration from TMS This can take a few minutes It may happen that after downloading the configuration a software update may be performed as well described in 5 4 5 After the configurati
59. on is downloaded or software update process is finished the main menu is displayed and the user can navigate through the items The software continues processing all new parameters in the background This is indicated to the user through messages in the status bar in the top of the display When the status bar is empty the terminal is ready and fully operational Before starting the installation procedure you have to be sure that p4ytms is redirected by the local network to the correct TMS Initiating a session Pressing the power button on the side of the terminal turns on the terminal During the boot phase the screen displays the Pay4You logo If the terminal has insufficient battery power and no wall adapter is connected the terminal will beep and an empty battery image is displayed for a few seconds The terminal will not continue to boot and shut down The Pay4You logo is replaced with a start up message as soon as the low level system software is initialized and the application software is started Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess payment Technology PII The main menu is displayed when the terminal software is started up At this point most of the functionality of the terminal is ready for use The payment functionality takes some time longer to initialize This is indicated in the status bar as INITIALIZING x 6 When the status bar is empty the terminal is fully operational The stat
60. or Date for update error Cert Code error Terminal Manager error Terminal Manufacturer error No valid acquirers Terminal Model error CAPK parameters error Terminal country code error Terminal type error Access provider error 13 Interface device serial number error 0 0 014 Cn aa a ee a e Va owna OUT OF ORDER The payment software is missing mandatory parameters Payments are not possible Configure the terminal properly check if card brands are set up correctly Make sure the correct configuration is loaded in TMS and start a management call Or go back to factory settings 4 3 Stop and suspend work There are four ways to shut down the terminal 1 Select the shutdown option from the main menu 2 Press the Power button and confirm the shutdown using the soft keys 3 Press the Power button and hold for 5 seconds 4 Low power mode 10 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cess BI payment Technology Option 1 and 2 provide proper shut down functionality The display is turned off within seconds but the red power led stays lit for some time longer up to a minute During this time the terminal goes into so called suspend to flash mode which allows for faster boot times when the terminal is turned on again The terminal is completely powered off when the red power led is turned off Option 3 should not be used other than as a las
61. over Incorrect PIN entered screen ch217 S TM binary language x incorrect pin ch218 lt x gt Signature over Incorrect PIN entered screen ch218 S TM binary language x request tip Signature over tip request screen obsolete S TM binary replaced by request tip lt x gt request tip x Signature over tip request screen language lt x gt S TM lt binary gt 7 1 11 Domain pact2 ctap Name Description Type Resp Default lt ACQID gt _ lt CTRID gt FC Financial counter related properties for I T lt binary gt financial counter with acquirer id lt ACQID gt and counter id lt CTRID gt Represented as TLV structure lt ACQID gt _ lt CBID gt SF Shift related properties for shift with I T lt binary gt acquirer id lt ACQID gt and card brand id lt CBID gt Represented as TLV structure lt ID gt AC Acquirer related properties for acquirer S TM binary with id ID Represented as TLV structure lt ID gt AP Saved acquirer parameter message for I T lt binary gt acquirer with id ID Represented as TLV structure lt ID gt CB Card brand related properties for card S TM binary brand with id ID Represented as TLV structure lt ID gt SE Security scheme related properties for S TM binary Security scheme with id ID Represented as TLV structure 44 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess payment Technology pT lt ID gt TR Saved
62. paper 5 3 2 4 Settings menu The settings menu is entered by selecting SETTINGS from the main menu The menu contains the following options e Language selection see paragraph 5 3 5 e Change the display s contrast CONTRAST select for a higher contrast or for a lower contrast Enable the display backlight DISPLAY LIGHT select ON to enable or OFF to disable Enable disable the keypad lighting KEYPAD LIGHT select ON to enable or OFF to disable e Activate the MERCHANT UNIT select YES to activate NO to cancel activation see section 5 3 2 4 1 15 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 3 2 4 1 5 3 2 4 2 16 48 cHess BI payment Technology e Activate the cash register interface select YES to activate NO to cancel activation see section 5 3 2 4 2 e Switch the active network temporary does not switch the preferred network This option is only available when the terminal supports multiple network types and network switching is enabled For more information see section 5 4 6 Merchant Unit activation Merchant Unit activation can be activated from the Settings Menu Before the merchant unit is activated the user needs to confirm this When the user confirms the terminal tries to activate the Merchant Unit When the activation succeeds the terminal enters the Merchant Unit mode and starts waiting for amounts entered on the Merchant Unit The processing in relation to the Merc
63. paragraph 5 3 3 9 LCD test see paragraph 5 3 3 10 Magstripe test see paragraph 5 3 3 11 Power button test see paragraph 5 3 3 13 Power LED test see paragraph 5 3 3 14 Printer test see paragraph 5 3 3 15 Smart card test see paragraph 5 3 3 17 Soft keys test see paragraph 5 3 3 18 Soft keys light test see paragraph 5 3 3 19 When atest fails the user is asked whether the user wants to repeat the test After the above tests are performed the terminal shows the test result summary Possible results are e PASSED All tests are passed e FAILED One or more tests are failed e INCONCLUSIVE One or more tests are inconclusive Next the terminal asks the use whether a test reports should be printed When the option is confirmed the test report is printed See After printing the test result or when printing the report is skipped the terminal returns to the previous processing Activation or Test menu The following tests are not part of the self test Confidential Pay4You Terminal Application SUM 06937 2 3 0 cess BI payment Technology Ethernet test see paragraph 5 3 3 6 File system test see paragraph 5 3 3 7 Modem test see paragraph 5 3 3 12 RTC Real Time Clock test see paragraph 5 3 3 16 The Ethernet test and modem test are not performed as part of the self test since they depend upon external system facilities The File System and RTC clock are not performed as part of the self test since the te
64. red by selection option TECHNICAL MENU from the main menu The menu contains the following options e Option to enter the test menu TEST MENU Option to enter the service menu SERVICE MENU Option to execute the terminal info processing TERMINAL INFO Option to view the TSC info TSC INFO Option to view the EMV info EMV INFO Option to execute the Software Info processing SOFTWARE INFO Option to initiate Terminal Application Software update SOFT UPDATE Option to initiate a management session UPDATE Option to enter the technical settings menu TECH SETTINGS Option to execute the password processing PASSWORD Test Menu The test menu can be entered from e Selecting the option SELFTEST from the initial interface selection menu e Selecting the option TEST MENU from the Technical Menu The Test Menu contains e The option ALL TESTS to executes the self test e The option PRINT RESULTS to print the test results report e Options to perform all possible tests individually Tests depending on capabilities that are not supported by the terminal configuration are not shown e The option SOFTWARE INFO to execute the Software Info processing After each test started from the Test Menu the user is asked to repeat the test or not Returning to the Test Menu after a test differs from all other menus The last performed is selected again instead of the first option For details about the specific tests see 5 3
65. s BI payment Technology The Z Totals report contains the same information as part of the X Totals See X Totals processing for details 5 3 2 2 3 Period Totals During the first step of the Period Totals processing the user is asked whether e The period needs to be closed e The period needs to be printed When the period needs to be closed the terminal closes the current period with each active acquirer After the period is closed the terminal prints the previous and current totals Closing the periods manually only works when supported by the acquirer When the periods need to be printed the user is asked which period needs to be printed The options are e Current period e Previous and current e Previous period When a selection is made the terminal starts downloading the appropriate period counters from each acquirer and the prints the receipt The period report contains the following information e Aheader Which types of periods are being reported The current date and time For each acquirer o The name of the acquirer o Theterminal id of the terminal as known by the acquirer KASSNR o Foreach counter The ID of the counter and the currency of the counter The type of the counter The brand of the counter The service type of the counter For each period e The period number Start time and date Stop time and date Number of transaction The total amount of the transaction 5 3 2 3 Paper feed Scrolls the printer
66. s can be selected by the user To this end the property gui AllowedMerchantLanguages is available The format of this property is a space or comma separated list of lt locale gt lt label gt values The locale designates the locale to use on the terminal thereby selecting the language as well The label is shown in the Language Selection menu The cross section of the installed languages on the terminal and the configured allowed languages make up the entries in the Language Selection menu For example if the languages Dutch English German and French are installed on the terminal and the property gui AllowedMerchantLanguages is configured as nl NL NEDERLANDS en US ENGLISH pl PL POLSKT then the language selection menu will display the two entries NEDERLANDS and ENGLISH The current selected language locale is reflected in the property gui MerchantLocale The value of this property can be changed through the language selection menu on the terminal or via TMS 5 3 6 TIP In order for the tip functionality to work the following properties need to be configured correctly on the terminal see 5 4 3 for a description on how to do that If any property is missing or not set the tip functionality is not available By default tip is disabled Domain Name Description pact2 ctap tipEnabled Set to 1 to enable tip functionality O to disable pact2 ctap maxTipAllowed 0 value 100 both exc
67. st result is ambiguous 5 3 3 21 Test report The test report contains the following sections e Header Oo Oo O ooo o Terminal Serial Nr The serial number of the terminal The serial numbers for each Printed Circuit Assembly PCA inside the terminal KPC PCA Serial Nr PowerlO PCA Serial Nr CD PCA Serial Nr Terminal Product ID TSC Terminal Secure Component Serial Nr TSC Terminal Secure Component Software version number CPLD Firmware version The firmware version of the CPLD Complex Programmable Logical Device Pact2live Version The software version of the Terminal Application Pact2live VM Version The software version of the Linux kernel e Thetest results o o The results of the tests performed during the self test The results of other tests not part of the self test e Summary o O O O The overall test results PASSED FAILED or INCONCLUSIVE The amount of tests passed The amount of tests failed The amount of tests inconclusive The test report can be printed as part of the self test see paragraph Error Reference source not found and can be printed from the Test Menu see paragraph 5 3 2 5 1 5 3 4 Password authorization The password authorization processing asks the user to enter a password number The password is verified against the property containing the password When the password verification is successfully the processing returns with a success code otherwise message scr
68. t resort It kills power to the system abruptly which may eventually lead to file system corruption or physical damage to the display Option 4 will bring the terminal in sleep mode The terminal will start up within seconds See section 5 3 5 11 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 cljess B payment Technology 5 Processing reference guide 5 1 Capabilities The user can operate the terminal by selecting options from the menu A full menu map is shown here Note that the labels change when a different language is selected e PAYMENT REPORTS o X TOTALS o ZTOTALS o PERIOD TOTALS CLOSE PRINT e CURRENT e CURRENT PREV e PREVIOUS e PAPER FEED e SETTINGS o LANGUAGE o CONTRAST o DISPLAY LIGHT o KEYPAD LIGHT o MERCHANT UNIT o CASH REGISTER o SWITCH NETWRK only when terminal has modem and is enabled in TMS e TECHNICAL MENU o TEST MENU ALL TESTS PRINT RESULTS AUTOANSWER BACKLIGHT BATTERY BUZZER CHARGE LED ETHERNET FILE SYSTEM KEYPAD KEYPAD LIGHT LCD MAGSTRIPE MODEM ON OFF BUTTON POWER LED PRINTER RTC SMARTCARD SOFTKEYS SOFTKEYS LIGHT SOFTWARE INFO o SERVICE MENU password protected CLEAN SWEEP BLOCK PAYMENT TERMINAL INFO TSC INFO EMV INFO SOFTWARE INFO UPDATE SOFTWARE UPDATE TECH SETTINGS password protected FACTORY RESET 000000 0 12 48 Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 2 5 3 5 3 1 13 48 cess BI payment Te
69. transaction result codes that can appear on the terminal display and or on the receipt are listed The codes below are used by Equens and can be different when another acquirer is used 5 7 4 Download Result Codes 36 48 When a parameter download balance request or scheme load request fails respectively the screen download mislukt code lt x gt download tellers mislukt code x or keyload mislukt code lt x gt is shown The possible codes that can occur for x are listed below Code Description 01 General error 06 Collection needed 08 Acquirer was blocked 13 Mandatory parameter was not set 20 Security problem 21 No connection 22 Data transport problem 23 Customer aborted 24 Merchant aborted Confidential Pay4You Terminal Application SUM 06937 2 3 0 cHess BI payment Technology 5 7 5 06 codes ode Description LERT NO ERROR LERT SECURITY ERROR LERT HOSTCOMM ERROR LERT INT HW ERROR LERT INT SW ERROR LERT TIMEOUT CUST LERT CUST STOP LERT TIMEOUT MERCHANT LERT MERCHANT STOP oo looi A o mi lo nm LERT RECEIPT PRINTER ERROR 10 LERT JOURNAL PRINTER ERROR 11 LERT ELECTR JOURNAL ERROR 12 LERT MAGSTRIPE ERROR 13 LERT ICC ERROR 14 LERT CUSTOMER UI ERROR 15 LERT MERCHANT UI ERROR 16 LERT TERMINAL PARAMS ERROR 17 LERT TRX
70. us bar may give other information as well Below is a table of all messages displayed what they mean and how to remedy them The status bar messages are language dependant this table shows the English texts Status bar message Cause Remedy INITIALIZING x 6 The payment software is Wait for payment software to become initializing split in six phases ready CHECK PRINTER Something prevents tickets to be printed Probably there is no paper or the printer lid is not closed correctly Check printer paper and close lid properly CHECK BATTERIJ The battery is near empty Attach power cable CHECK NETWORK The terminal could not establish a network connection Depending on network type check the Ethernet cable or check if the sim card is inserted properly after a remote management session PLEASE WAIT The terminal is performing Wait for background task to finish some background task that temporarily prevents payments to be performed REINITIALIZE The terminal is reinitializing Wait for the initialization to finish CONFIGURATION ERROR n The payment software is missing mandatory parameters Payments are not possible The n indicates the error Configure the terminal properly Make sure the correct configuration is loaded in TMS and start a management call Or go back to factory settings 1 Common parameters error Terminal Manager parameters err
71. when the preferred network interface has no connection This is not a setting since the backup network interface is the network interface that is not the preferred one The active network interface is the network interface that is currently being used The active network interface can be selected manually via the Settings gt Switch Network menu Or when configured in TMS the active network interface can also be changed automatically when the preferred interface cannot make a connection Changing the active network interface is temporary When the terminal is restarted it will start making a connection using the preferred network interface A typical scenario for this feature is that the terminal is normally fixed preferred network Ethernet and that sometimes the terminal is taken outside for a payment over GPRS The terminal can then automatically switch to GPRS Or the terminal can automatically switch to GPRS when there is a problem with the fixed Internet connection Here the GPRS is only used as backup when fixed Internet is temporary down Software updates are done via the preferred network Thus in the situation where the terminal is used via GPRS but at night is attached to Ethernet for TMS software update sessions the terminal Confidential Pay4You Terminal Application SUM 06937 2 3 0 5 4 6 2 cHess BI payment Technology must be set to Ethernet as preferred connection with automatic switching to backup The terminal will

Pay4You Terminal Application (SUM)

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