End User Control Panel
Contents
1. End User Control Panel 22 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Commashy In the screen shot above you have the option to enable Content Filtering and choose which level of filtering you want Your three choices are described below You will not notice that Content Filtering is in effect until you try to reach a site that has been deemed unacceptable in which case you will see an Access Denied screen similar to the one below A Access Denied We are sorry but the site or resource you are trying to access has been blocked by your Internet Service Provider If you feel that this access denial is an error please contact your Internet Service Provider to correct this issue If enabled the content filter automatically activates upon logging in using the selected filter No Porn No public proxies or pornography sites are allowed to be accessed e Super Clean No alcohol Anarchy Criminal Skills Cults Drugs Gambling Hate Groups Obscene amp Tasteless Public Proxies Pornography or R Rated sites are allowed to be accessed Business No Alcohol Anarchy Chat Criminal Skills Drugs Employment Financial Gambling Games Hate Groups Humor Obscene amp Tasteless Public Proxies Personals Pornography R Rated Shopping Sports Web Based Email Web Based Newsgroups Once you have made your selections you must click Sa2. the window this menu will hide and return when the cursor is returned within the window End User Control Panel 20 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Comenushy EUCP Greymail This link on the EUCP takes you to your Greymail account where you will find emails determined to be spam and emails containing viruses You may also access Greymail by browsing to http greymail saddlebackaz net The Greymail home page is shown below A Y Max Results Per Page 25 Y 2 8 a ei by k 7 MARK AS MAI DELETE FORWARD FORWARD READ UNREAD SELECTED SELECTED amp ALLOW fiber stats Displaying 1 to 1 of 1 messages Spam Confidence Normal High Both fine Erom Search Subject Search Type legend Date o B sales nova net Q Welcome We are happy to serve you o detail 07 18 03 35 pm When you click on the OPTIONS link you will see the advanced spam settings detailed in the Advanced Spam Settings section shown earlier in this manual You can select Soam Confidence tabs to view messages below Normal your Soam Confidence setting above High your setting or select Both to view all soam in Greymail regardless of their soam score Please note the icons at the top right of the Greymail home page which are shown below A we 8 a amp H ele e MARK AS DELETE FORWARD FORWARD UNREAD SELECTED RED amp ALLOW SENDER
3. Maricopa ladas Corey Click on the Record button to record a message and click on the Stop button when you have finished recording You will then be asked to review the video save the video or start over as shown below If you click on the save button then the recorder window will close and the link to the video will be placed in the email Start over will discard and begin re recording the video If you select Exit the recorder window will be closed and the video will not be saved Performance Recommendations It is recommended that you have only one browser window open to minimize conflicts with the recorder You should not be running the computer s CD player MP3 player or other audio or video software before starting the Video Mail recorder If you have only a microphone many PC s today have built in What would you like to do next microphones the recording page will To review your recorded video clip click review To record an audio only message that can save without reviewing click save To erase your be reviewed or saved just like a video video clip and re record click start over mail recording You may need to click the mouse inside the Recorder and Playback panels once to activate the controls Depending on your connection to the Internet you may experience problems transmitting or uploading messages The items listed below could cause transmission problems e If using a modem you should
4. You can select the number of days a message stays in the mailbox This can be between 1 and 14 days Automatically delete messages after days Virus Notification Greymail can automatically send you an email when you receive a message containing a virus This feature is presently Off Turn notification on Greymail Notification The system can e mail reports on the contents of your Greymail Daily O Weekly O Off End User Control Panel 12 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey EUCP Add Edit child accounts A child account is an additional email account associated with the main parent account After a parent account is established child accounts can be opened under that parent account via the EUCP link called Add Edit child accounts Child accounts typically have features available similar to parent accounts but this may vary from one product offering package to another Contact Saddleback Communications Customer Service if you have questions or concerns about how to create child accounts and how many you can create at no additional charge Exceeding the number of child accounts allowed by your service provider may result in incremental charges Child Accounts For demo testkid1 View Edit Delete testkid2 View Edit Delete Add a child Child accounts
5. Your Webmail Interface is customized and is built to run in the SquirrelMail environment Third party software inform 3 63 Go to MyAccount Folders t Ea S ff a ES t B sy RE COMPOSE ADDRESSES FOLDERS OPTIONS SEARCH HELP CALENDAR NOTES GREYMAIL LOGOUT Tue 3 48 pm Refresh folder list INBOX INBOX 1 gt amp Drafts INBOX d Q 2 Sent MOVE FORWARD W Trash Purge Q E a a C 2 GreyMail 1 READ UNREAD FLAG UNFLAG DELETE m From Date Subject a Quota Usage O Greymail Fri 1 33pm 4S irus report for demo informnet com Reports 7 KB of 25 00 MB Viewing Message 1 1 total End User Control Panel User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Cocnenuniy EUCP Videomail Now you can send an audio or video message just as easily as sending a text email Videomail allows you to record audio and video content to a streaming server A link is then automatically placed in the email that directs the recipient to a webpage to initiate the audio and or video stream playback Email inboxes are never overloaded by large audio or video file attachments because there are none Audio and video messages simply stream across the Internet from streaming servers A broadband connection is recommended for recording and playback Use of dialup connection wireless routers or other connectivity options may impact
6. a body of text Once the email is created you can insert video messages into the email by selecting the Add Video button launching the recorder window shown below The first time you attempt to add video you will be asked to review and accept an End User License Agreement Once this agreement is accepted the following screens may also appear You may experience difficulties with video recording if you do not have the correct device driver associated with the built in or external camera Follow the instructions in the panel on the left below to associate the correct driver with your camera hardware You must left click your mouse once in this panel to activate the controls then right click for the settings panel Macomedia Flash Player Settings Privacy Q Allow fms domain net to access your camera and microphone a 0 Allow E Deny The video recorder panel may ask for access to your camera and microphone as shown above on the right The user may select Allow or Deny and can also right click on this panel to bring Up the settings option and tell the application to remember to allow this access as shown below Adobe Flash Player Settings Privacy 1 Allow fms domain net to acoess your camera and microphone O Allow DS Deny Y Remember Advanced A er j gt 414 close _ End User Control Panel 18 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima
7. are identified in the upper left hand corner of their EUCP Home page as a child account and as being associated with their parent account Select Return to Parent tab to return to the parent account s EUCP home page Child account features may vary or be limited from what is shown below but typically have many attributes similar to the parent account Current Usage Mail Storage 0 00 MB of 25 Disk Use 0 00 MB of Unlimited Account Info Userid testkid1 Name Test kid1 Demo Account Number 12345 Mail Settings Email Address testkid 1 informnet com This is child testkid1 Return to Parent Child account of demo Home Change Personal Info Change Password Add Rem Basic Services Modify Spam Virus Settings Manage Website Webmail A Greymail 3 Content Parental Controls Email Settings Security Suite Download N Drive Speedtest A A New Window NOTE Some changes made using this interface may take up to 30 minutes to take effect Mail Quota 25MB Incoming Mail Server smtp informnet com Outgoing Mail Server mail informnet com Personal Web Site Settings URL http www informnet com testkid1 FTP Server fto informnet com Ftp Username testkid 1 End User Control Panel User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey EUCP Manage Website The Manage Website link will take you to the contro
8. recording and playback quality Videomail is supported on computers running Windows NT 2000 XP Vista and Macintosh OS X Operating systems Adobe FlashPlayer 9 0 www adobe com or later must be installed and Java Script must be enabled in your Web Browser options for recording and playback of audio and video files There may be additional charges for using this service and it may be necessary to contact Customer Service to enable this feature Videomail is made available to you via the Webmail Interface see below When composing a message in Webmail you can record an audio or video message by selecting the Add Video button A microphone and camera are required to record audio and video messages respectively If is possible fo send audio only or video only messages if you do not have both a microphone and camera available A portion of the Webmail interface is shown below Ea Q J E q f ES t Br COMPOSE ADDRESSES FOLDERS OPTIONS SEARCH HELP CALENDAR NOTES GREYMAIL Compose Message To Cc Bcc Subject abs g cel E g ab e SIGNATURE ADDRESSES SAVE DRAFT SPELLING ADD VIDEO SEND End User Control Panel 17 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Connery Enter the Webmail interface in order to record Videomail The first step is to create a new email with a recipient email address a subject and
9. stars Tag messages by selecting the tag box to the left of the message You can tag All or None using these boxes in the header Selecting the icons above will then take actions as described below Mark as Read You have the ability to tag an email click on the box to the left of the email and you will see a checkmark appear and then click the Mark as Read icon and that email will now show that it has been read Mark as Unread You have the ability to tag an email and then click the Mark as Unread icon and that email will now show that it has never been opened e Delete Selected This icon allows you to delete emails you have tagged e Forward Selected Check the box to the left of any email you would like forwarded to your inbox then click this icon The email will be forwarded to your inbox e Forward and Allow This icon forwards the selected email s to your inbox and places the sender s email address on your Whitelist You will be taken to the Greymail options page and must select the Save button under your Whitelist to save your changes e Allow Sender If you tag an email in your Greymail and then click on the Allow Sender icon this email address will be placed on your Whitelist You will be taken to the Greymail options page and must select the Save button under your Whitelist to save your changes e View Stats By clicking on the View Stats icon you will be able to view your spam and virus statistics for the months you ha
10. the emails you received which were either classified as spam or classified as containing a virus and were sent to your Greymail You can decide to receive this report on a daily or weekly basis or not to receive it at all by clicking on one of the options below and then clicking on Change Off Greymail Notification O Daily Change O Weekly The Virus Filtering Section simply allows you to turn on or off your Virus Filtering service This action may be recommended when you use additional software to provide virus protection Saddleback Communications may elect to have this function on af all times regardless of the user settings to prevent proliferation of viruses Virus Filtering On Turn Off The Virus Notification is an email which is sent to you and the email sender each time an email is flagged as containing a virus You have the ability to turn this service on or off as shown below Virus Notification Off Turn On End User Control Panel 7 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Cocnenunhy By selecting Content Based Spam Filtering option you then have the ability to enter Advanced Spam Settings create a Blacklist a Whitelist and direct mail from blacklisted senders to Discard or Graymail See details below Otherwise these options do not appear on the EUCP Advanced Spam Settings is the section you would use to edit y
11. to access these sites e want to access my files directly from an Internet Browser using ftp o ftp ftp saddlebackaz net username no Tilde e want my friends family to see my webpage o http saddlebackaz net username e made a folder called images in my public_html directory how do access if o http saddlebackaz net usernmame images End User Control Panel 15 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey EUCP Webmail The Webmail link on the EUCP takes you to your Webmail account You can also access your Webmail account by browsing to http webmail saddlebackaz net and logging in with your full email address and password Webmail allows you to access your email from the Web You can create and send new messages import or create contact lists reply to or forward email add audio and video messages to your email or set up folders to file and store email on the server See the section on Videomail for more information about how to insert audio and or video messages into your email You can use the personal calendar create notes and reminders or access Greymail to check quarantined spam emails or emails containing viruses from the Greymail link A link to the MyAccount Control Panel EUCP has also been provided For more information on using Webmail see the built in Help files You may see references to SquirrelMail in the Help files
12. Saddleback COMMUNICATIONS A Division of the Sak River Pursa Martoopa ladas Community End User Control Panel EUCP User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Presa Martoopa ladas Comasusiy INTROEUE TIOM iS EE ie Mee eee ee Re Ee eee We De nee eee arene 2 Setting Up your Internet Service RE EE 2 BasiC REQUIFS MENTES N 2 END USER CONTROL PANEL cities teta 4 EUCP Change POSS WON AE OE a Ee 5 EUCP Add or Remove Basic Service esse ese ese ese ee ee Ge Ee ee ee ee ge ee ee ee ee ee ee ge ee ee 6 EUCP Modify Spam and Virus Settings ocoooncoonconncnanonnnonnnonnnonnconnconncoonconnnonnonconaconnconnos 6 EUCP Advanced Spam Settings and Filtering Options oooocononononcnnnonnnconncnnnonnnonnconoss 9 EUCP Add Edit child ACCOUNTS isccs cssssacascsscesccsassassccssssonceassusseccnacasccvssnaasassavscessaseasensssvosesssesasses 13 EUCP Manage Website se Se EER ES danniauddacniaud AE e ino ke e N TNn nik iann ekea Ee Ee eN gede 14 EUCP de ide EE EE EE EE RE EN 16 EUCP Vide oMAll RE EE EE EE EE EE asen Vosia evis snasst 17 alle Gre le ER AE EA AE OR ER EE EA EE OE 21 EUCP Content Filtering Parental Controls TattleMail esse esse ss Ge ge 22 EU GP ate RS le EE ER AE AE RR HE RE HEG 24 EUCP N Drive Remote Network Storage esse sesse see see ee ee ee Ge ee ee ee ee ee ee Ge ee ee ee ge 25 BANDWIDTH SPEED TEST sere s a 29 ADDI
13. TIONAL RESOURCES iii Eens EE ENE SE WESE Ge ERG S ESE GE Ge GEE a Ee GE Gee AE 31 Userid and Password Attributes s cisscicsccissscescssccsscssssssesssncssacsavccsencseccdecsasconsessecsvacsuncoassdsecssectaecsassce 31 End User Control Panel 1 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey Introduction This document is a user manual for your email and Internet services If provides instructions for managing your email account s with the End User Control Panel including personal information and password changes spam and virus settings Webmail email access from the World Wide Web Greymail spam and virus repository Content Filtering and Parental Controls If also covers features like Roaming Access Personal and Corporate Web Space Videomail Security Suite and other services Saddleback Communications reserves the right to make these controls available to you or manage these controls on your behalf Therefore you may or may not have access to the controls mentioned in this manual Screen shots used in this manual are for examples only Your actual screens may vary depending upon the controls and services made available to you by Saddleback Communications Contact Saddleback Communications Customer Service if you have questions regarding controls and services that are available to you Setting Up your Internet Service Saddleback Communications has several option
14. UI dT TEE Q tt Your upload speed is 2 82 mb second Retest Upload Retest Download End User Control Panel 30 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Cocmenunhy Additional Resources Log in to saddlebackaz net for further information regarding your email and Internet services You can contact our Customer Service department at 480 362 7150 or 800 611 9753 For technical support questions regarding your email or Internet services contact our DSL Technical Support at 480 362 7150 or 800 611 9753 Userid and Password Attributes The following attributes represent the acceptable parameters for Userid s and passwords Userid s Userid s must be at least 2 but not more than 20 characters in length No spaces Userid s may only contain the following characters Letters A thru Z Digits 0 9 Underscore _ Dash Period or Dot Userid s may not begin or end with dot dash or underscore Upper and lower case Userid s will be accepted but any uppercase characters will converted to lowercase automatically Many email systems only accept lower case email addresses or convert them to lower case Since our systems use the email address as the userid this convention ensures that Bob domain com and bob domain com do not get each others email Passwords Passwords must be atleast 2 but no more than 16 charters in length No spa
15. addleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey EUCP Email Settings In the Email Settings panel you have the ability to change your email quota set up email aliases email forwards and vacation messages as well as opt out of bulletin emails Saddleback Communications reserves the right to make these controls available to you or manage them on your behalf Upon clicking on the Email Settings link you will see a screen like the one below Default 25MB Email Quota O Unlimited O Custom e Email alias es la informnet com Y Forward all mail to Note this will remove your mail account and all associated mail and send all new mail to the address listed below Vacation Message This message will be sent once to each person that sends you mail while the vacation message is active The list of addresses is reset when the vacation message is disabled O Active Bulletin Emails want to opt out of bulletins Check this box to stop receiving most bulletin emails The Email Quota section above determines the amount of soace you may use on the mail server Once you have reached this amount you will not be able to receive email until you delete old mail from the server Increasing your mail storage may result in an increase in your monthly invoice You may need to contact Customer Service to increase these limits if available The Email Alias
16. age Website you see the one above What clients can use to put files in my web space As mentioned before there are several types of ftp clients Programs such as WsFTP and SmartFTP are 100 ftp clients This means that their only function is to put files on a server and get files from a server These are great for people who are only storing files in their web space or are using a text editor like Notepad or WordPad to create web pages and then uploading them when they are done Programs like Dream Weaver and FrontPage are webpage editors also known as HTML editors that in addition to creating and editing web pages also have a built in ftp client This is handy for creating many web pages and then uploading them quickly And lastly there is the web based software that you access from the Manage Website link This ftp tool allows you to upload files from your Internet browser without the need for these third party programs Simply go to our ftp site log in with your userid and password choose the directory that you would like to put your files in and then upload This site can also be reached using the Manage Website link in the End User Control Panel See details below End User Control Panel 14 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey What steps do take to use the web based ftp tool 1 Surf to http webftp saddlebackaz net 2 E
17. ces Passwords are case sensitive Case matching will be enforced for passwords Passwords may only contain the following characters Letters A thru Z Digits 0 9 Underscore _ Dash Period or Dot Passwords may not begin or end with dot dash or underscore End User Control Panel 31 User Manual Version 1 4
18. disable Call Waiting If Call Waiting is NOT disabled you may experience an error in sending if Call Waiting tones are received during transmission e ifthe Internet connection has been disconnected this will cause an error while transmitting your message This may occur due to inactivity with your Web browser e Avalid email address in the To field is required You should not terminate your Internet connection until you receive a confirmation that your message has been sent or video links may not be properly sent to the recipient End User Control Panel 19 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Cocnenuniy Receiving Videomail When others receive a Videomail they will see a Web link URL similar to this http fms domain vd where domain is your main domain name embedded in the body of the email for playing back audio or video via their Web Browser They either click on this link or copy and paste the link into their Web Browser and hit Enter to initiate the audio video stream There will be a brief delay while the computer gets ready and the message is sent across the Internet then the playback window below will be displayed A Restart Play T Users can control the volume setting Play Pause the playback Restart the video or Auto Hide the menu in order to view the full video By selecting the Auto Hide box and moving the cursor outside
19. gives you the ability to make changes to the services you receive as well as to add or cancel individual services You can make changes to the services listed in the menu above and below you will find instructions on each one As noted some changes made using this interface may take up to 30 minutes to take effect As mentioned earlier you may not have the ability to change all of these services shown The parameters shown in the account info on the right are for example only and may not reflect the settings of your actual account Some screens in this manual may not appear like actual screens End User Control Panel User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey EUCP Change Personal Info By clicking on this link the screen below allows you to update your personal information Customer Service will be notified of the changes you are making within 24 hours Remember to click on Save after you have entered in your new information First Name Demo Addr 1 1223 Anystreet Dr City NewYork City st NY 555 555 5555 Phone EUCP Change Password The screen shown below allows you to change your password Remember that passwords are case sensitive You must input your existing password and then a new password you will then need to verify your new password This will ensure that you do not mistype the new passw
20. k on it to begin the install process The installer application is typically named setupXYZ exe where XYZ refers to the version of the Windows Operating system supported by the installer The Install Wizard will prompt you for the folder destination to install the N Drive program files You can browse to select the folder for the installation and then click on Next to install or click on Cancel to exit the Install Wizard The Install Wizard will copy the program files to the destination folder and then install the program A restart is required to activate the N Drive application The Install Wizard will also create shortcuts in the Start Menu All Programs N Drive folder for N Drive and Uninstall N Drive Select the shortcut to run the program The Uninstall shortcut is used to uninstall the program should this be required Starting N Drive When the N Drive program is initiated for the first time by selecting the program icon in the Start Menu Programs list system tray or double clicking the shortcut the following screen is shown Your Userid will be displayed in the Username field N Drive Username Connect Settings Password Advanced M Secure connection SSL This screen serves several functions including as detailed below e Allow access to network storage functionality through your full email username and password This functionality must be activated by Customer Service e Selecting the Drive le
21. l never know it was sent to you or you can choose to have it sent to your Greymail The default setting is Greymail and is recommended Mail from Blacklisted Senders Greymail Change to Discard End User Control Panel 8 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey EUCP Advanced Spam Settings and Filtering Options By selecting Edit on the Advanced Spam Settings section under Modify Spam Virus settings you will then be able to modify your settings Advanced Spam Settings and Filtering adjustments allow you to customize your spam filters based upon the content within specific emails SPAM SCORING Spam Threshold points A message is sent to Greymail if its spam score is above this value Confidence Threshold ke Messages with spam scores above this value are rarely legitimate and are not displayed in the message list Spam Scoring Every email you receive passes through the Spam filtering system which analyzes the message looking for certain traits normally found in Spam There are hundreds and hundreds of traits the filtering system scans for all capital letters in the body of the message an Unsubscribe link no name in the From line are just a few If only one of these traits is found in a message it will be assigned a low Spam score but if a message has many of these traits it will be assigned a higher score This is how i
22. l panel shown below Personal web space is a repository for you to store a website documents images files or photos This space is write accessible by you the site owner by using your Internet browser Web Page Editor or ftp File Transfer Protocol Application It is also read accessible to the rest of the world by typing the web space URL Uniform Resource Locator also known as your web address into their Internet browser Your web space administration is password protected so your files will stay safe and secure and will only be available for others to view or copy by surfing to your URL Uploads are limited to a file size of 20MB Upload a file Create a directory Advanced mode Current directory File Dir Actions Size bytes Date Cl ftp Del Rename directory Jun 27 10 46 public html Del Rename directory Jul 6 09 50 Upload a file Create a directory Advanced mode How do put files into my web space In order for files to become available from your personal web space you must first put them there The method of doing this is called File Transfer Protocol ftp FTP is the method of delivery but you must have a way to use this method known as an ftp client An ftp client is a software application that allows you to put files on the server Upload and get files from the server download There are several types of clients that can be used as mentioned below When you select Man
23. mation as well as your mail radius and personal website settings This is a good location to check your email and personal web storage info This screen is known as Home in the drop down menu on the left gt Home Change Personal Info Change Password Add Rem Basic Services Manage Website Webmail 4 Greymail A Email Settings Security Suite Download N Drive Speedtest 4 Manage N Drive Logout A New Window to 30 minutes to take effect Modify Spam Virus Settings Add Edit child accounts Content Parental Controls NOTE Some changes made using this interface may take up Current Usage Mail Storage 0 00 MB of 25 Dialup time this month 0 hr 0 min 0 sec Dialup time last month 0 hr 0 min 0 sec Disk Use 0 00 MB of Unlimited Account Info Userid demo Name Demo User Account Number 12345 Mail Settings Email Address demo informnet com Mail Quota 25MB Incoming Mail Server smtp informnet com Outgoing Mail Server mail informnet com Radius Settings Userid demo informnet com Idle Timeout 900 Seconds Max Simultaneous Logins 3 News Server news informnet com Personal Web Site Settings URL http www informnet com demo FTP Server ftp informnet com Ftp Username demo N Drive Settings Status Enabled Quota 512 megabytes Security Suite License Key OMVER XQGRD J9VPE 6RW JJI W2K080 Please take a look at the menu on the left side of the main page above This menu
24. nd will display folders or files matching the search criteria N Drive on N Drive W aaa Edit View Favorites Tools Help A Type Date Modified File and Folder Tasks File Folder 1 26 2006 12 16 PM Make a new folder File Folder 9 29 2005 4 26 PM Ed 2005 Summit Agenda 23KB Microsoft Excel Worksheet 8 26 2005 1 52 PM 5 Publish this folder to the Web The network drive will appear when the user selects My Computer to display other hard disk drives and devices with removable storage Hard Drive CD DVD Floppy drives Files and folders can be dragged and dropped onto the drive icon to create copies of these files and folders on the network drive P My Computer File Edit View Favorites Tools Help O Boe E Foes EI System Tasks Other Places ee IBM_PRELOAD C Local Disk Devices with Removable Storage DVD CD RW Drive D CD Drive Network Drives W N Drive on N Drive R Network Drive y l Note 100GB free space for network storage is shown incorrectly in these screens and is a function of how the Windows Operating System interacts with network drives Actual capacity will be determined by the network storage package offering We hope you find this to be a safe secure and convenient method of using network storage to reduce the risk of lost deleted or damaged information Contact Customer Service if you have additional questions End User Control Panel 28 User Man
25. nt s require SMTP Authentication This will require that minor configuration changes in your email program be updated to support and enable SMTP Authentication and that you log in with your full userid and password when initiating an email session Otherwise you will not be authorized to send email and will receive error notifications upon attempting to send email This is an important step in preventing unauthorized individuals from distributing attacks and junk email and in uniquely identifying those users who launch such attacks This support only has to be enabled once for each account For information on how to update most email applications to End User Control Panel 2 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey implement SMTP authentication go to http www saddlebackaz net smtp and follow the instructions End User Control Panel 3 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey End User Control Panel The End User Control Panel EUCP is a quick and easy way for you to manage your Internet account and account settings via the web To access the EUCP you must browse to http myaccount saddlebackaz net Once there you must enter your full userid and password to log in You will then see the home page below which shows your current usage for the month metered Dialup your account infor
26. nter your userid and password 3 Click the link of the folder you want to upload your files Upload a file Create a directory Advanced mode Current directory File Dir Actions Size bytes Date Go ftp Del Rename directory Jun 27 10 46 Q public html Del Rename directory Jul 6 09 50 Upload a file Create a directory Advanced mode The public_html folder is where you would place all of your webpage related files and images Username is the portion of your email address in front of the O symbol for instance bob Info com would have a username of bob This public_html folder is accessible to the rest of the world by surfing to http saddlebackaz net username be sure to put a in front of your username The ftp folder is accessible by anonymous ftp which means a user can surf to ftp ftp saddlebackaz net username No Tilde needed Once you are inside your desired folder you are presented with three options e Upload A File Allows you to put a file from your computer to your web space There is an upload file size limit of 20MB e Create A Directory Organize your web space by creating additional folders e Advanced Mode View important information about your files and change permissions What are the addresses that give to friends and family All addresses are composed of two things the domain of your ISP and your userid Listed below is the format you would use
27. om Mexico O Block mail from Nigeria O Block mail from Peru C Block mail from Philippines O Block mail from Russia O Block mail from Singapore O Block mail from Spain C Block mail from Taiwan O Block mail from Thailand O Block mail from Turkey Dial Up List RBL O Block mail from United Kingdom Blacklist All mail coming from these senders will be blocked Add or edit names in the list then hit save Save Whitelist Add or edit names in the list then hit save Spam Mail coming from these senders wvill not be blocked Viruses coming from these senders will always be blocked Save End User Control Panel User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Coesmasiy The screens below are used to select your Blacklist actions Spam Life Virus Notification and Greymail Notification settings as described earlier in this document Blacklist Preferences Messages from blacklisted senders can be sidelined placed in Greymail or discarded These messages are currently sent to greymail Discard messages Discarded any message from a sender that has been blacklisted will be removed NOTE Messages are unrecoverable Greymail any message from a sender that has been blacklisted wil be viewable in greymail Spam Life Spam and Virus messages are automatically purged from greymail
28. or web files that are stored on the server Be sure to retrieve any mail or web files before you tum theze services off Turn Off Email currently on Turn Web Space currently on Turn On Dialup currently off Turn Accelerated Dialup currently on Turn Off SUURE n drive currently on EUCP Modify Spam and Virus Settings With anti spam and anti virus services your time spent using the Internet is now much more enjoyable Your emails that are classified as soam and those containing viruses are quarantined in one location for you which is called Greymail so your inbox isn t cluttered with soam and your computer and valuable data aren t af risk of being corrupted by dangerous viruses If you have a Tattlemail password in place this link will not appear on your EUCP With a Tattlemail password in place only the Greymail OPTIONS link can be used to access these changes See the section on Content Filtering and Parental Controls for a description of the Tattlemail feature If your anti spam and anti virus services are not automatically set up for you you may set them up by visiting the End User Control Panel and logging in to enable your service and manage your settings There is also a link to Greymail from the End User Control Panel for your convenience and the OPTIONS tab in Greymail can also be used to adjust your spam and virus filtering options Once you have logged in to the EUCP with your userid and pass
29. ord Remember to click on Save after you have entered in your new information It is important to remember that it could take up to 30 minutes after you click Save for this change to take effect and it will affect all services that require you to login with userid and password If you have a DSL account it may be necessary to match this password in your DSL modem or router Contact DSL Technical Support for more information Forgot your password Contact DSL Technical Support Old Password New password A Save See the Additional Resources section for password attributes length legal characters etc End User Control Panel 5 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa lechas Comemaahy EUCP Add or Remove Basic Services This screen allows you to enable or disable your basic services This can be useful if you add a child account and need to go in and add or remove services to if You can turn Email Web Space Dialup Accelerated Dialup and N Drive either on or off by clicking the buttons that are labeled Turn On or Turn Off As the screen below mentions by disabling Email or Web Space you will lose any mail or web files that are stored on the server Be sure to retrieve any mail or web files before you turn these services off Use the buttons below to modify the respective services Note By disabling email or web you will lose any mail
30. our spam sensitivity settings and specify types of soam to quarantine to Greymail By selecting Edit here you will then be able to modify your settings The Advanced Spam Settings will be detailed later in this document Advanced Spam Settings Edit The Blacklist is a mechanism for blocking emails from specific email addresses If you do not want to receive emails from certain senders you may add their addresses in this section Blacklist The Whitelist allows you to make sure that you always receive emails from specific senders To ensure that a certain someone s emails are not sent to Greymail add them to this list Whitelist Both the Blacklist and Whitelist functions will accept wildcards using an asterisk as the wildcard Using wildcards in front of a portion of an email address means every address that matches the rest of the address will be affected For instance if you were to put the following address in your Blacklist file bobdomain net then all mail from anyone in the bobdomain net domain would be sent to Greymail Similarly if you were to put the following address in your Whitelist file joedomain net then all mail from anyone in the joedomain net domain would be sent to your inbox provided no viruses were detected Finally you also have the option of having email sent from a Blacklisted sender either discarded immediately in which case you wil
31. ow to High or can be turned off by selecting the associated radius buttons Experiment with the filters until you are satisfied with your exact filtering specifications Remember to select Update to save your settings FILTERS Of Low High General Spam CA COMO CO id es AL A id Adult oriented content O 090800 0 Supplements and drugs O 090860 0 0 A weight Loss O 008600 0 EN Money Laundering O 0080 OO lt H gt HTMUContent tests O OO OO OO ol EE EE IE oo oo oo A Holiday spam O 0908060 OO End User Control Panel 10 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Cocrensunhy Real Time Blocks are a method of blocking emails from specific countries that originate spam Once you make changes you must click Update so that your new selections go into effect It is recommended to leave RBL and Dialup List checked as these are lists of addresses known to generate spam You can also Edit and Save your Blacklist and Whitelist settings as shown below REALTIME BLOCKS C Block mail from Argentina O Block mail from Belgium C Block mail from Brazil C Block mail from China O Block mail from Colombia O Block mail from Germany O Block mail from Greece O Block mail from Hong Kong O Block mail from India O Block mail from Italy O Block mail from Japan C Block mail from Korea O Block mail from Kuwait O Block mail from Malaysia C Block mail fr
32. rive Advanced M Secure connection SSL If users elect not to have the network drive connect on system start up they can connect the drive by selecting the Start Menu All Programs and the N Drive program icon from the program listto connect the drive The same starting network storage connection screen above will appear The username and password will already be populated and should not be re input unless a change is required Your Userid will be displayed in the Username field The same selections are available for Connection at startup SSL encryption General and Advanced settings Click on Connect to connect the drive Alternatively you can access your N Drive files by selecting the Manage N Drive link on the EUCP similar to the Manage Website link This link can provide ftp access to your N Drive files remotely from the Web See the Manage Website section above for details about using this interface As mentioned previously upload file size is limited to 20MB End User Control Panel 27 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey The network drive will appear in most Windows applications when users select a Save As function and can be chosen as the target drive for saving files or creating folders The network drive is available for file and directory manipulation using DOS commands The network drive is also available for most search applications a
33. s for establishing your email and Internet service ranging from performing all of the necessary steps to providing you with a Sign Up CD or other software that guides you through the installation and account setup procedures Contact Saddleback Communications Customer Service if you have questions related to the initial setup of your account This manual is intended to cover managing your account and services after your account s are established Basic Requirements Userid s and Passwords Userid s should be entered in all lower case letters since many email systems can only accept email addresses in lower case and your userid is an email address in this system However passwords are case sensitive meaning upper or lower case letters used to establish your password will be checked for matching case each time you log in This provides an increased level of security with less likelinood of your account s being accessed by password generation technology employed by hackers and identity thieves Users must log in with their full userid bobsmith domain com for example and password when initiating email sessions in order to be able to send email as detailed below Please guard your userid and password information carefully See the Additional Resources section for password attributes length legal characters etc SMTP Authentication In order to reduce virus and spam proliferation the outgoing email servers used to support your email accou
34. section above allows you to add up to 100 addresses for which email arrives at your one main account For example if your userid is Bob and you make an alias called Jim any mail sent to Jim domain com will be delivered to your Bob domain com account In the section labeled Forward all mail to above you can insert a new address for which you would like all email sent to your email address to be forwarded to Your existing mail will be removed from the mail server and all new mail will be redirected to the email address that you enter Retrieve existing mail from the server before you enable this feature or it will be lost To remove a forwarder or alias simply delete it then click on Save You can create a vacation message by inputting a message in the box and clicking active Your vacation message will be sent once to each person that sends you email while the vacation message is active Remember to select Save to implement changes to all panel settings End User Control Panel 24 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Comersunhy EUCP N Drive Remote Network Storage Storing critical files on the network reduces the risk or impact of malicious attacks viruses hardware problems accidental deletion and lost or damaged equipment N Drive Remote Network Storage provides a safe and secure storage facility on a network server for storing tex
35. t documents photos web pages spreadsheets and other files N Drive combines the security of network storage with the convenience of a local drive Once N Drive is enabled the network drive is accessible from within applications just like a local drive on your computer N Drive can also be accessed via the EUCP by selecting the Manage N Drive button providing ftp access to your N Drive files similar to the Manage Website button Upload file size is limited to 20MB You can drag and drop or copy files to or from the network drive server using Windows Explorer or using DOS commands or Save Save as commands within many applications Searches can also be extended to network drives Backups can be scheduled and run automatically using the File Transfer Manager and full or incremental backups are supported N Drive makes using remote storage quick easy and reliable N Drive allows users to securely transfer store and access files without having to learn a new application FIPS using Secure Sockets Layer SSL is supported by N Drive by creating an encrypted tunnel through which FTP transfers data Secure FTP or SFTP is also supported by N Drive and provides 128 bit encryption of all transmitted data Server side support is required for both of these secure protocols These capabilities are dependent upon Operating Systems SSL certificates for domains as well as other factors and may not be available for all users Contact Customer Service if yo
36. t is decided whether a message should be sent to your Inbox or to Greymail The Spam Threshold point scale that you can adjust sets the bar for the delivery to your Inbox or Greymail Spam repository We recommend most users leave this at 5 0 When in Greymail click the View Message Header Hicon The line that reads X X5 Spam True 6 4 5 0 means that this message scored a 6 4 because of the Spam traits that were found and your Spam Threshold is set to 5 0 so this message was sent to Greymail rather than your Inbox If you find that legitimate email is being quarantined in Greymail check this X X5 Spam True line and tweak your Spam Threshold setting until the messages clear filtering Spam Confidence The Confidence Threshold lets you decide at what score a message should not appear in the Normal confidence tab of the message list Any message that scores above what you have set in the Confidence Threshold should rarely need review and will be listed under the High confidence tab All messages regardless of score will be shown together under the Both confidence tab End User Control Panel 9 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pinta Martoopa ladas Comenushy Setting Specific Spam Filters You have the ability to set the individual Spam filters to optimize receiving wanted messages and capturing Spam Individual filters that recognize specific types of Spam can be set from L
37. tter associated with the network drive from the drop down menu Typically letters D thru Z can be assigned as the drive designator End User Control Panel 26 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Comemaahy e Selecting whether you want the drive to connect at system startup by clicking on this checkbox This will connect the drive each time your system starts or restarts e Select whether you want SSL Secure Sockets Layer protocol used in file transfers by clicking on this checkbox SSL availability requires Windows NT 4 0 2000 XP e Access to General settings for the network storage application by clicking on the Settings tab It is recommended to leave these settings at their default values e Access to Advanced settings for the network storage application by clicking on the Advanced tab It is recommended to leave these settings at their default values e When the username password and drive letter selections are complete and choices are made for Connection at startup SSL encryption General and Advanced Settings click on Connect to connect the network drive and finish the initiation of the program Using N Drive Once the program is initiated a screen will be displayed showing the network drive with its designator is connected and available for use just like any other drive on the computer N Drive Username Connect Password Settings D
38. u are interested in ensuring you have this capability Downloading the N Drive Client Selecting the N Drive link on the End User Control Panel will display the System Requirements Download page shown below Selecting the Download link will begin the download process Versions of Windows Operating systems not shown on the System Requirements page will not work with N Drive If is recommended that you upgrade to a supported Operating System in order to use this product It is necessary to contact Customer Service to activate this product Be sure and ask about a number of storage capacities that are available This product may incur additional billing when used System Requirements Windows NT 4 0 2000 XP Pentium II or higher 50 MB of available hard disk space Internet access Minimum system RAM 64MB Download N Drive client application Download windows NT 4 0 2000 XP users End User Control Panel 25 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa lechas Cocenusiy Installing the N Drive Client After selecting the download box you will be asked if you want to run or save the installer application Select Run or Save If Run is selected the installer will begin and open the Install Wizard If Save is selected the installer file will be downloaded to the location specified in the Save As dialog box Once saved locate the installer application and double clic
39. ual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Cocrecsushy Bandwidth Speed Test Ever wonder what kind of speed you are really getting With Speed Test you can find out easily and quickly by running a test on your upload and download connection speeds Here s how First enable JavaScript in your Web Browser settings To access the speed test you must visit the following website http speedtest saddlebackaz net or click the Speedtest link on the EUCP Please enter your email address Gol Please remember to enable JavaScript for this test You must enter in your email address and click on Go You will then be told that your connection is being tested and to please wait while the revving speedometer is displayed Once the test is complete you will see the following screen where your speed is displayed ha S AN Your speed is 424 Kb second Run Upload Speed Test End User Control Panel 29 User Manual Version 1 4 y Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Cocreneunh If you d like to see your upload speed click on Run Upload Speed Test af the bottom of the previous page Your speed will then be tested and displayed to you and you will also have the option of running the tests again by clicking on either Retest Upload or Retest Download UI Z TLL ALL T wy t
40. ve and your requests will be made within 30 minutes You must logoff and re enter the system for these changes to take effect or they will take effect the next time you log in Under the section labeled Parental Controls above you can add and delete time blocks for which you want an account to be able to access the Internet You simply select the day s of the week the start time and the end time then hit Add You will see your changes go into effect within 30 minutes Again you must logoff and re enter the system for these changes to take effect or they will take effect the next time you log in No entry allows access at any time A password and an email address are options for Tattlemail on the screen shot above Tattlemail is a mechanism that allows parents to be notified if their children or someone using their account is trying to access the contents of Greymail Oftentimes the nature of the spam emails in your Greymail can be unsuitable for children and by providing an email address and password for Tattlemail you will be able to make sure your children don t access Greymail and if they try you will be notified via email to the address you specify Setting a TattleMail password removes the Modify Spam Virus Settings tab on the End User Control Panel With a Tattlemail Password set Spam Virus settings can only be changed via the Greymail interface by selecting Options End User Control Panel 23 User Manual Version 1 4 S
41. ve had service End User Control Panel 21 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Corey EUCP Content Filtering Parental Controls TattleMail This section of the EUCP allows you to manage your Content Filtering Parental Controls and TattleMail See below for descriptions of the options available on this screen Note Content Filtering and Parental Controls and may not be available to all users These features require specific authentication methods in order to perform their function Contact your service provider for further information Filter Enabled No P Content Filtering o Pom O Super Clean Business O Parental Control Add the time blocks for which you would like this account to be able to log in below You may add multiple blocks of time in any denomination of 30 mins Select the day s of the week the start time and the end time then hit add After you add or delete a time block you will need to hit save at the bottom of this page for your changes to take effect Day s of week Monday thru Sunday Start Time End Time Current Time Blocks to remove a time block click on it then hit delete Monday thru Sunday 12 00am 01 00am Delete e TattleMail Password Access to Greymail will require this additional password TattleMail Address Email address for TattleMail login and attempt notification
42. word click on Modify Spam Virus Settings on the left hand menu You will then see the following items which you are allowed to modify A brief explanation of each item is provided below End User Control Panel 6 User Manual Version 1 4 Saddleback COMMUNICATIONS A Division of the Sak River Pima Maricopa ladas Cocnenunhy Email messages categorized as spam are left in your Greymail for 14 days as the default setting You are allowed to change this period of time You can leave a message in Greymail for any amount of time between 1 and 14 days If is recommended to not set this time period too low so that you will have enough time to retrieve any email from Greymail that you would actually like to receive Log in to Greymail check the box beside the message s you would like to receive and click forward Selected messages are then forwarded to your inbox Set the amount of days you want messages to remain in your Greymail and then select Change You cannot forward emails that contain viruses to your inbox You have the ability to turn your Spam Filtering service off by selecting the Off tab If you choose to employ Content Filtering then you can select the Content Based tab for Content Based filtering and then clicking Change Spam Filtering options will be detailed later in this document O Off O content Based Change Spam Filtering A Greymail Notification consists of an emailed report containing all of
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