Zebra P420i User Guide
Contents
1. 8 A s ribbon is not correctly positioned LD gt gt Solution A1 Open cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up A2 Check that the ribbon is properly rolled onto the ribbon cores and there are no wrinkles in the ribbon A3 Push down on the Print Head Lock Lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize A5 Print again B1 Perform a Cleaning of the Print Head see 4 2 Cleaning the Print Head C1 Call service for Print Head replacement information Card Printer r4 0 5 Solutions Printing shows very pale or inconsistent results General information Possible Cause A Ribbon may have been stored improperly or is Getting started damaged B Cards may not meet specifications C Contrast and or Intensity may be set to values Operation which are too high D Dust or embedded contamination on elements of 0 the Print Head Printing a card gt gt Solution A1 Change ribbon and print again Cleaning B1 Use a different supply of cards C1 Adjust Contrast and or Intensity values in software Troubleshooting D1 Perform a Cleaning of the Print Head see 4 2 Cleaning the Print Head ARO CAN Printing shows blurry printed image Appendix A Possible Cause A Ribbon may not be correctly positioned Appendix B A B Ribbon may not2. General information nting Operation Printing a card Cleaning Troubleshooting Specifications Appendix A PRINTING A SAMPLE CARD Appendix B Printing with the P420i Printer requires the Windows Printer Driver your card Appendix C design issuing Windows software or printer command level programming through the printer interface The P420i Card Printer can be used with any Windows 95 98 ME XP Win 2000 Windows NT 4 0 software application program using the drivers provided on CD with the printer This section contains information on the printing of a dual sided card in color using the 6 Panel color ribbon YMCKOk and the Windows Printer Driver BEFORE installing updated printer driver versions always delete the existing printer driver version from your computer Card Printer r4 0 5 Solutions General information nting Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C 3 1 To install the P420i Printer Driver automatically on all Operating systems use the install wizard The wizard will Automatically launch when the driver CD is inserted Check to see which operating system you are using Delete previous versions of the driver and clean up any necessary Reistry entries You must select Remove from he install options to remove any previous driver versions Shut down of PC if necessary Install the new driver
3. Troubleshooting Specifications Appendix A Appendix B Appendix C 4 3 Card Cleaning Cartridge Your P420i Printer also has a Card Cleaning Cartridge This item cleans the cards entering the printer To ensure print quality the cleaning roller requires periodic replacements WHEN TO MAINTAIN When LCD screen reports message Run a printer cleaning first see 4 1 Cleaning System for more instructions HOW TO MAINTAIN 1 Open Cover and locate Cleaning Cartridge 2 Gently remove Cleaning Cartridge by rotating up and away from printer Continued on next page Card Printer General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C PAA a Solutions 3 Remove Cleaning Roller from Cartridge and discard foo 4 Install new Cleaning Roller into Cartridge To avoid contamination always hold the Cleaning Roller assembly by the ends 5 Carefully peel off wrapper from new Cleaning Roller while in Cartridge 6 Replace Cartridge into printer Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that contacts the cards 7 Close Cover See Appendix C for replacement Cleaning Rollers Althou
4. 300 cards 10mil up to 100 cards 30mil e Card Output Hopper capacity 300 cards 10mil up to 100 cards 30mil Monochrome 1500 cards roll e Monochrome colors back red blue green yellow silver gold white K resin O 800 cards roll K dye O 800 cards roll YMCKO 330 cards roll YMCKOK 170 cards roll Thermal transfer e 4 microns thick Clear and holographic options Clear Genuine Secure Hologram Custom Hologram e Centronics Parallel Standard e RS 232C Serial Optional e USB port Optional Width 20 9 523mm f Depth 10 17 254 8mm 7 Height 10 76 269mm f e Weight 27 5 lbs 12 5 kg 110 230 Volts AC 60 50 Hz FCC Class A CE UL and CUL approved Ga N Zebra Environmental e Operating Temperature 60 to 86 F 15 to 30 C e Operating Humidity 20 to 65 non condensing General information e Storage Temperature 23 to 158 F 5 to 70 C man r RA An to 70 non condensing f e Ventilation Free air Getting started A Thermal transfer Resin ribbons offer more durability O ti than dye sublimation with greater resistance to Pen scratches and UV induced fading po h po Printing a card Dye sublimation printing requires dye sublimation ribbons with either black or cyan magenta and yellow plus black resin panels Cleanin p eQ T Measured without card output hopper Troubleshooting Specifications Appendix A App
5. Appendix B Appendix C 2 4 Rejected Card Box The P420i Printer is equipped with a Rejected card Box When an encoding can not be completed the card is ejected into the Rejected Card Box The P420i Printer counts the number of cards which go into the Reject Card Box After 20 cards the printer stops the Amber LED Flashes and a LCD Message is displayed indicating the need to empty the reject box WHEN TO MAINTAIN When the LCD screen reports message HOW TO MAINTAIN 1 Press the top of the Rejected Card Box Door as shown Allow the door to swing down and open 2 Remove all cards from the Rejected Card Box Ga General information 3 Swing the Rejected Card Box Door and press the G etti ng started top An audible click signals the locked position Operation Printing a card Cleanin p eQ Troubleshooting 4 Press the Clear Button on the front panel to re start the current printer job and to clear the rejected cards counter Specifications Appendix A Appendix B Appendix C ra oy Zebra General information Getting started Operation Ii Printing a card eee Cleaning T 2222 k Troubleshooting Specifications Appendix A Appendix B Appendix C 25 Feeding one card at a time A Manual Feed Slot is avalable on the side of the Card Feeder cover for feeding single cards Cleaning Cards are fe
6. Attach interface cable to printer and computer and then secure 5 Switch power on CAUTION Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent Use only Parallel Cable under 3 Meters in length Card Printer General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C V4a 0 8 Solutions OPERATION 21 Printer Features The following shows the features found on your P420i Printer STANDARD FEATURES KO O oY a a SA OPTIONAL FEATURES Print Head A Magnetic Encoding Station Print Head Unlock Lever B Smart Card Contact Station Manual Holder Card Output Hopper Card Cleaning Cartridge Rejected Card Box LCD Display amp 2 Panel Buttons Card Feeder cover Card Thickness Control Lever PLEASE NOTE Any blue items inside the printer can be operated by the user Card Printer Pd E Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C 2 2 Loading Ribbons The P420i Printer requires approved ribbons see Appendix C The Resin Thermal Transfer and Dye Sublimation ribbons and Lamination are specifically designed for your P420i Printer i Series printers require the use of i Series
7. Card Printer Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C General information rd t g Solutions i GETTING STARTED Cg Table of contents 171 Unpacking your card printer 22nn KAKO BG LOKA KHA NGA 1 2 Indicators and control 1 3 Printer Installation PERANON sapak aaw aaa 2 1 Printer Features 2 2 Loading ribbons 2 3 Loading cards A Card Feeder B Card Cleaning Cartridge aa C Card Thickness Control Lever D Card Output Hopper occ ae vedas kame oo de eee Reject Card Box Printing atest card N N N N NOOA INTING A SAMPLE CARD A Install Driver on windows 95 88 Feeding one card at atime Printer menu information 00 B Install Driver on windows NT4 0 20005 C Set Printer Driver Options a D Printing a Sample Card s KAG wee daw ee ae KA L 4 1 Cleaning system EANING sieis6 esas ce coos 4 2 Cleaning the print head 122 06 sss00e0deens 4 GRAD eed 4 3 Card Cleaning Cartridge 2 4 0ss 0ds0080056Gmre WING a ROUBLESHOOTING 5 1 Interpreting LCD Display messages 5 2 Print Quality Issues CHNICAL SPECIFICATIONS Ro m 27 27 30 33 Na Solu General information
8. Getting started Operation aa Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C APPENDIX A MAGNETIC CARD STRIPE ENCODER IMITOOQUCHON 23 04 55 ma boo GD ador ee Ges ANG ee ae AA 37 A Media Loading Orientation 38 B Magnetic Encoder Cleaning 0005 38 APPENDIX B SMART CARD CONTACT STATION 40 Introduction kaaa a KA BANA KAG ADA KAPA BALAYAN ROOER SCRE AGES A 40 A Media Loading Orientation 0005 41 B Magnetic Encoder Cleaning aaa 41 APPENDIX C ACCESSORIES AND SUPPLIES 42 RIDDON AP PA AA 42 AA 43 AGCESSONGS wa KARA BENG NAG AL NAA Eg Chea ents kab debe Obes KARA 44 Card Printer d o d Solutions General information Getting anag Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C GETTING STARTED 1 1 Unpacking your card printer Your P420i printer ships in a carton and protective anti static bag Keep all packing material in case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occurred during shipping Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer Card Printer Pd o Solutions Gene a f
9. files and Registry entries to their correct locations Shutdown of PC is not required but it is advised The install Wizard will walk you through the appropriate steps Do not power the printer with USB attached The driver will prompt you for USB installation Card Printer mn J General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C r4 0 5 Solutions 3 2 Set Printer Driver Options To open the P420i Printer screen right mouse click on your driver icon and select Properties Change the options as follows 1 On the Device Settings tab the magnetic encoder feature is automatically enabled If you need to change ettings for a Magnetic Encoder select Encoder settings button 2 On the General tab select card orientation Landscape or portrait Select Landscape in NT this is located under Document Defaults when you right mouse click from your driver icon In Windows 2000 and XP it is located under Print preferences 3 In the Ribbon section the ribbon type is automatically detected and enabled for you 3a You can click on ribbon Info and see how many panels are left 4 In the same tab go to Black Panel area and select Text Only This option allows the text printing using the Black Resin Panel from the Color Ribbon 5 Close the Zebra P420i Printer screen Now that you have lo
10. seconds The card will feed into printer and carry out the cleaning process Repeat the process with a new Cleaning Card if necessary Note For a printer cleaning prior to the WHEN TO CLEAN signal press the Left Panel Button until the LCD screen shows CLEANING MENU Press the right Panel Button to select and one more time again to run the cleaning process Repeat first steps 1 4 2 above h Although the CLEAN PRINTER message is displayed until the cleaning process has been performed the printer will continue to operate Card Printer Pd e Solutions 4 2 Cleaning the Print Head A cleaning using the Cleaning System with cards usually suffices However a Getting started separate Print Head cleaning using swabs can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs General information Operation Printing a card Cleaning Troubleshooting Specifications 1 Raise Print Head and remove the Ribbon Appendix A 2 Clean Print Head by moving alcohol Appendix B moistened swab tip side to side across Print Head elements Only use moderate force To reorder swabs see Appendix C Appendix C PP Never use a sharp object to scrape deposits from the print head Permanent damage will result Zebra Ka Card Printer Solutions General information Getting started Operation Printing a card Cleaning
11. through Menu Options The Clear Button right is a push button used for e Clearing an error status when LCD Display shows an error and Alert LED is on Invoking automatic retry of the operation which gave the error e Selecting a Menu Option when in Menu Mode Note The buttons beep when pressed Card Printer Pd a Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C 1 3 Printer Installation The following will guide you through the installation of your P420i printer CAUTION Limit AC power supplied to the P420i Printer to 110 230 V AC 60 50 Hz for an associated 680 mA 310 mA Limit excess current draw to 16 amps or less using an associated circuit breaker or other such device Never operate the printer ina location where operator computer or printer can get wet Personal injury could result The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults 1 Place the printer in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down 2 Place the printer s power swith in the OFF 0 position 3 Insert the power cable to the printer power socket and attach to grounded electrical socket of the proper voltage and type 4
12. ti In addition to user documentation make sure the following items are included with engra Inrormation your P420i printer Getting started Operation Hi Printing a card Cleaning CLEANING KIT CARD OUTPUT HOPPER Troubleshooting Specifications N Appendix A Appendix B POWER CABLE Appendix C PRINTER DRIVER DISK floppy or and CD Centronic Parrallel If any items are missing please contact your dealer To reorder please refer to Appendix C of this manual aa Card Printer we 4 TEN Solutions 1 2 Indicators and Control Your P720 printer has an LCD Display two LED s and two Panel Buttons General information Getting started Operation LCD Display Printing a card Cleaning a Clear Button Select Troubleshooting Menu Button Next Specifications Alert LED Appendix A Power LED Appendix B The 16 character LCD Display is used for e Showing the printer s current status Appendix C e Providing operator and service messages chapter 5 The two LEDs are used for e Green Power LED e Amber Alert LED with Beeper This Alert LED is on when an error condition exists The Beeper will sound three alert Beeps and the LCD Display will show the associated error message The Menu Button left is a push button used for e Bringing printer into Menu Mode when pressed with the printer showing READY on the LCD Display e Using in Menu Mode to scroll
13. Appendix B t 10mil 0 254mm 30 mil 0 762mm 10mil cards are recommended for single side printing monochrome only Appendix C Many other card types are also available ask your dealer for more information Ka Card Printer V4 0 5 Solutions si General information ACCESSORIES Accessories available for P420i Printers appear below Always refer to the part Getting started number when placing an order Printer Supplies Operation Part Number Description Printi d 300320 001 Centronics Parallel Cable 36 pins Buga car 105909 112 Replacement Print Head Kit Cleanin J Cleaning Supplies Troubleshooting paa 105909 169 Premier Cleaning Kit 25 swabs 50 cards Specifications 105912 003 Adhesive Cleaning Roller Kit set of 5 105912 002 Cleaning Cartridge complete 105909 055 Cleaning Card Kit box of 100 cards Appendix A 105909 057 Cleaning Swab Kit box of 25 swabs Appendix B Appendix C 806503 001 Card Punch slots card for lapel clip 104527 001 Lapel Clips pack of 100 clips Card Printer PAA ls a Solutions World Wide Sales and Support Zebra Technologies Corporation General information Card Imaging Division 1001 Flynn Road Getting started Camarillo CA 93012 8706 USA Phone 1 805 579 1800 Fax 1 805 579 1808 Operation Toll Free in US 800 452 4056 e mail cards zebracard com Printing a card Zebra Technologies Corporation Card Imaging Division Europe Middle East A
14. Ga N Zebra General information Getting started aa Operation Welcome to your new Printing a card Cleaning P420 User s Manual Troubleshooting Specifications Appendix A Appendix B Appendix C User s Manual No 980457 001 Rev A 2003 ZIH Corp Card Printer Pd e Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C FOREWORD This manual contains installation and operation information for the Zebra P420i by Zebra Technologies Corporation RETURN MATERIALS AUTHORIZATION Before returning any equipment to Zebra Technologies Corporation for in warranty or out of warranty repair contact Repair Administration for a Return Materials Authorization RMA number Repack the equipment in the original packing material and mark the RMA number clearly on the outside Ship the equipment freight prepaid to the address listed below For USA and Latin America Zebra Technologies Corporation Card Imaging Division 1001 Flynn Road Camarillo CA 93012 8706 USA Phone 1 805 579 1800 Fax 1 805 579 1808 Toll Free in US 800 452 4056 For Europe Asia and Pacific Zebra Technologies France Card Imaging Division Zone Industrielle Rue d Amsterdam 44370 Varades France phone 33 0 240 097 070 Fax 33 0 240 834 745 COPYRIGHT NOTICE This document contains i
15. Ka Card Printer Solutions Zebra General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C CLEANING PROTECT YOUR FACTORY WARRANTY The recommended maintenance procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only Zebra authorized technicians to service the P420i Printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer KA Card Printer Solutions Zebra General information 4 7 Cleaning Sysiem Getting started Your P420i Printer includes a simple cleaning system using the Pre Saturated Cleaning Cards provided The regular use of these cards will clean and maintain important parts of your printer including the Print Head and Transport Rollers Operation Printing a card WHEN TO CLEAN When LCD screen reports message Miganing HOW TO CLEAN 1 Leave power on Troubleshooting Open Cover and release Print Head Bracket to remove ribbon Close Print Head bracket Specifications Close Cover Remove cards from Card Feeder Appendix A 2 Insert one Pre Saturated Cleaning Card provided Appendix B through slot on the side of the Card Cartridge Appendix C 3 Press the right Panel Button for a few
16. aded media and set up the printer driver the P420i Printer is ready to print Card Printer Pd old Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C 3 3 Printing a sample card Follow the steps to print your first card Go to the Microsoft Word Software If the printer was not selected as the default printer go to the File menu and Select Printer and choose Zebra P420i Card Printer or i Series parallel card printer in the printer names list Then Close the print dialog box Come back to File menu and choose Page Setup Select Paper Size tab and in Paper Size choose Card Then select the orientation landscape Go to Margins tab put the Top Bottom Left and Right margins with O values Press OK to close Page Setup window The card appears on the screen Design acard with 2 sides as follow x3 Xx Front Side SAMPLE CARD M CHRIS JONES SALES DIRECTOR Buld the World with us Http artworld com If found return to Http atrworld com Back Side Once you are ready to print go to File and point Print The printer will feed in a card and start printing the data download time will vary depending on the complexity of the card design and the processing speed of your computer Once the printing job is achieved the card is ejected from the printer
17. ard or ribbon media can void your warranty Refer to the accessories section for more information about Card and Ribbon Media available from Zebra Technologies corp Card Printer r4 e 5 Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C CARD DIMENSIONS ISO STANDARD DIMENSIONS FOR PLAIN CARD 2 125 0 002in 53 98 0 050mm 3 375 0 010in Radius 85 72 0 sm 0 125in 0 009 0 034in 0 23 0 84mm ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD Yoo t 0 623in 15 82mm min 218in 5 54mm max 15in 2 92mm MAGNETIC STRIPE 00 115in MAGA CHIP POSITION FOR SM ART CARD HA 0 221 in 5 62mm max gap 0 218 in 5 54mm Max 0 623 in 15 82mm Min m 0 790 in 21 87mm gt 0 782 in 19 87mm Min 0 403 in 10 25mm Max Card Printer PAA ls a Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C a Ribbons Overlay Varnish Interfaces Mechanical Electrical Types PVC Composite Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 375 86mm Option Magnetic Stripe ISO 7811 Option Smart Card ISO 7816 2 e Card thickness 0 25mm to 1 524m e Card Feeder capacity up to
18. at there is a Appendix C D STRIPE magnetic stripe UP NOTE M1 Stripe Down HICO M3 Stripe up HICO M2 Stripe Down LOCO M4 Stripe up LOCO Approved HICO amp LOCO PVC cards are available See Appendix C ONLY USE cards that comply with ISO 7810 amp 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use taped on magnetic stripes KA Card Printer Pd e Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix Pa Appendix B Appendix C B MAGNETIC ENCODER CLEANING There exists two different processes to clean the Magnetic Stripe Encoder The first process consists of a standard cleaning of the printer This cleans the most important parts of the printer including the Print head Transport Roller and Magnetic Stripe Encoder refer to chapter 4 Cleaning for more instructions The second process consists of a cleaning of the Magnetic Encoder using the Menu Button from the LCD Display To access the Magnetic Encoder Cleaning Menu proceed as below 1 Leave power on 2 Remove cards from the Card Feeder 3 Insert one Pre Saturated Cleaning Card provided through slot on the side of the Card Cartridge 4 Press the Menu button until the LCD screen shows CLEANING MENU 5 Press the Select button to select 6 Press the Menu butto
19. ation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C General information Pil BR Solutions i 27 Printer Menu Information The printer is equipped with a LCD Display and two key buttons which gives access to printer menus Press the Menu button to enter the Menu Mode Menu Button E O Clear Button NEXT SELECT The top line display shows menu information The second line of display clarifies the function of the two NEXT and SELECT key buttons relative to the current menu item The printer will return to READY Mode if either of the two key Buttons is not pressed within ten seconds of entering Menu mode See next page P420i LCD Menu Tree If the printer is equiped with a Magnetic Stripe Encoder Ki Card Printer Solutions ev Zebra N NEXT General information S SELECT Getting started Operation Printing a card DUA 3 Troubleshooting GO TO MAIN MENU Specifications DDIN e Thermal Print Head and rT Appendix A To run cleaning Appendix B Appendix C To run printing N POP Soluti General information Getting started Operation KE Printing a card Cleanin p eQ Troubleshooting Specifications Appendix A Appendix B Appendix C ch the ri GO TO MAIN MENU Card Printer r4 0 5 Solutions
20. d manually through this slot The Feeder must be empty for manual card feeding to work properly For one at a time printing feed cards through slot on side of Feeder Do not feed more than one card at a time Card Printer Pd ojc Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C 2 6 Printing a Test Card With ribbon and cards loaded your P4201 printer is ready to print To check the operation of the printer you should print a test card 1 When the printer displays READY press the Next button left on your Control Panel to SELF TEST CARD MENU then the Select button right 2 Press Next to the SELF TEST CARD Print parameters and then Select 3 A test card will print after a few seconds LCD display will show printing status Test Card is printed on both sides of the card This is an example of the test card PLASTIC CARD PRINTER PRINTER P420CEM Serial Number 23666 Firmware 4 00 300 dpi PLASTIC CARD PRINTER PRINTER P420CEM i 6 am Offset X12 Y12 Cc 23666 EC 12 Printing Counter 123456 eri Firmware 4 00 300 dpi Head resistance 1234 Head resistance 12 Offset X12 Y12 EC 12 Printing Co unter 123456 Front Side Back Side Card Printer Getting started Oper
21. e card flipper will not operate and an error will be indicated if you try to flip a card when the cover is open Card Printer r4 0 8 Solutions 23 Loading Cards To help you load print and collect cards the P420i has the following items General information Getting started A CARD FEEDER This items is used for lo ading cards Operation Printing a card 1 Open Card Feeder Cover by putting your fingers on both sides and rotating the cover in a clockwise direction to the open position Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C 3 Close Card Feeder Cover DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible If cards stick together carefully shuffle them See Chapter 6 Technical Specifications for card requirements and capacities Card Printer Pd olc Solutions 1 General information fe og started B INSTALL CARD CLEANING CARTRIDGE This item is used to clean the cards entering the printer Operation Printing a card NIN B Cleaning 1 Remove Card Cleaning Cartridge from f packaging Troubleshooting Specifications a Appendix A Appendix B gt 2 Open Printer cover and remove the yellow rem
22. ed Check that the data conforms to ISO specifications See Appendix A of this manual for further information Troubleshooting READING ERROR Data cannot be read from Check that the cards are the card s magnetic stripe loaded with the magnetic stripe in the correct Specifications orientation Check whether high or low coercivity cards have been specified Appendix A Check that the data conforms to ISO Appendix B specifications See Appendix A of this manual Appendix C for further information REJECT BOX FULL The reject box is full Empty the reject card box and press the right panel button MAGNETIC ERROR The printer cannot detect a Check the card orientation magnetic stripe on the card FLASH ERROR Contact your dealer for technical support NO ACCESS Printing a card Cleaning Card General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Printer Pd ojd Solutions i Ribbon Errors Check that the print ribbon has not run out Lock and then unlock the print head assembly this resynchronises the ribbon automatically When using a color ribbon it should advance automatically so that the leading edge of the Yellow panel is beneath the print head Ensure that the correct ribbon type has been specified in the Windows driver Card Feed amp Mechanical Errors Ensure that the card thickness adjustm
23. elp you The P420i Plastic Card Printer employs Dye Sublimination and Resin Thermal Transfer Technologies Model numbers include identifiers that specify options are shown using the following lettering conventions P420i XXXXX XXX Smart card o L Software l O Demo software O No ake Languages Magnetic encoder D Drivers amp Documentation CD s M Ye Power cord M Yes Magnetic encoder option O None O No 120 VAC 220 VAC 1 Stripe Down HICO U UK 2 Stripe Down LOCO 3 Stripe Up HICO 4 Stripe Up LOCO Memory O Standard Interface P Parallel Centronics 36 broches U USB Centronic Parallel KA Card Printer Solutions Zebra i ICONS Throughout this manual different icons highlight Gaal information important information as follows Getting started Operation Printing a card Important general information Cleaning Mechanical hazard such as one associated with moving parts capable of resulting in equipment damage or personal injury Troubleshooting Specifications Appendix A Electrical hazard such as an exposed voltage point Appendix B capable of causing electrical shock and personal injury Appendix C cause component damage Use a grounding wrist band Elevated temperature hazard capable of producing a burn i An area where electrostatic discharge ESD can 4 Keep Card Printer clean by minimizing cover open time
24. endix B Appendix C Zebra Ka Card Printer Solutions General information Getting sanag Operation Printing a card Cleaning Troubleshooting Specifications Appendix Appendix B Appendix C APPENDIX A Magnetic Card Stripe Encoder This section contains information on the additional operations of the P420i Printers with Magnetic Card Stripe Encoder See Chapter 2 for location INTRODUCTION Operation and maintenance requirements for the P420i Printer with the optional magnetic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high or low coercivity Card Printer r4 0 5 Solutions A MEDIA LOADING ORIENTATION General information The magnetic encoder is a factory installed item with the read write head positioned below the card path available with HICO encoding P420i CM1 or P420i CEM 1 or LOCO encoding P420i CM2 or P420i CEM2 Getting started Operation Printing a card Cleaning When loading cards into the Card Cartridge please ensure that the magnetic stripe is facing down and closest to the rear Troubleshooting Specifications Also available are Printer models with the Magnetic Read Write head positioned above the card path with Appendix A HICO encoding P420i CM3 or P420i CEM3 or LOCO encoding P420i CM4 or P420i CEM 4 Appendix B When loading cards please ensure th
25. ent has been set up correctly to allow one card to feed Magnetic Encoding Errors Check that the cards are inserted correctly in the printer Ensure that the cards are low or high coercivity as required and are set up correctly in the printer driver Cleaning Alert The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out See Chapter 4 Card Printer General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix Pa Appendix B Appendix C PAA a Solutions 5 2 Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedure below e Small spots appear on the printed card with a non printed area or a different color VI Possible Cause A Contamination on the card surface B Dust inside the printer and or dirty Cleaning _ Roller 13 gt gt Solution A1 Check that cards are stored in a dust free environment A2 Use a different supply of cards B1 Perform a Cleaning of the printer see Cleaning section B2 Replace Cleaning Roller see Cleaning section There are non printing horizontal lines white on the card surfaces Y
26. frica Cleaning The Valley Centre Gordon Road High Wycombe Buckinghamshire HP13 6EQ England Phone 44 0 870 241 1527 Troubleshooting Fax 44 0 870 241 0765 e mail eurosales zebracard com Specifications Zebra Technologies Corporation Card Imaging Division Latin America Appendix A 6175 NW 153rd Street Suite 121 Miami Lakes FL 33014 USA Phone 1 305 558 8470 Fax 1 305 558 8485 e mail latinsales zebracard com Appendix C Zebra Technologies Corporation Card Imaging Division Asia Pacific 1 Sims Lane 06 11 387355 Singapore Phone 65 84 20 322 Fax 65 84 20 514 e mail asiasales zebracard com CORPORATE HEADQUARTERS Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills IL 60061 3109 USA Phone 1 847 634 6700 FAX 1 847 913 8766 e mail sales Zebra com Appendix B Website www zebracard com Y N rds t Zebra Technologies Corporation
27. gh the CLEAN PRINTER message is displayed until maintenance has been performed the printer will continue to operate Card Printer Pil BR Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C TROUBLESHOOTING This section offers solutions to potential problems you may experience with your P420i printer The table below lists the screen messages that will be displayed on the printer s LCD both during normal operation and to alert operator of any error conditions There is also some additional information dealing with quality issues concerning printing onto cards 51 Interpreting LCD Display messages SCREEN MESSAGE MEANING ACTION an internal test before use READY Ready for use ar nen SELF TEST Self test card printing Wait Wait for testcard test card The card data is being Wait kakai card printing to start DOWNLOADING DATA The yellow panel is being PRINTING YELLOW pabaon panalispang PRINTING MAGENTA vinings eee printing Card Printer PAA ls a Solutions General information SCREEN MESSAGE MEANING OO ACTION ENCODING ERROR Data cannot be written or Check that the cards are Getting started read from the card s loaded with the magnetic magnetic stripe stripe in the correct orientation Check whether Operation high or low coercivity cards have been specifi
28. inder tape from the location for the Cleaning R Cartridge Appendix C 9 3 Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place 4 Card Printer Ma W4 TEN Solutions C CARD THICKNESS CONTROL LEVER This item is operated by the user to prevent more than one card feeding into the General information printer at the same time and causing a fam Getting started Open Cover and adjust lever to correct position Repeat for different card thickness Factory setting is for 30mil 0 762mm card thickness See diagram below Operation Printing a card Cleaning Troubleshooting Card Thickness A 60mil 1 524mm to 50mil 1 27mm B 40mil 1 016mm Appendix A C 30mil 0 762mm D 20mil 0 508mm E Less than 20 mil 0 508mm Start at lowest position and move lever up to match card thickness Specifications Appendix B Appendix C For other card thickness start lever at lowest position and move up until cards feed D CARD OUTPUT HOPPER This item is used for collecting printed cards Install Card Output Hopper onto printer by hooking over bottom edge of card exit aperture Card Printer Pd o Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A
29. isted in the User s Guide has causes defect in the thermal printhead for which a warranty claim is made Spare Parts All parts maintenance kits options kits and accessories are warranted to be free of defects in material and workmanship for 90 days except where otherwise denoted from date of purchase This warranty become void if the item is modified improperly installed or used or damaged by accident or neglect Card Printer A4 JEN Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C DECLARATIONS OF CONFORMITY C E European Council Directive Compliance to Standards RF Emissions 89 336 EEC EMC Directive EN 55022 B FAT modified by 92 31 EEC and eae Immunity to 93 68 EEC EMC Directive EN 500082 1 1992 Electromagnetic Disturbances 73 23 EEC modified Low voltage by 93 68 EEC DEVE EN 60950 Product safety Model P420i conforms to the following specification C FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class B digital device Supplemental Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply wi
30. mages 800015 103 Green 1000 images 800015 104 Blue 1000 images 800015 106 Gold 1000 images 800015 107 Silver 1000 images 800015 109 White 1000 images 800015 185 Scratch off Grey 1000 images 800015 301 Black 1500 images Color Ribbons Sold by the Roll Part Number 800015 448 6 Panel Color Ribbon YMCKOk 170 images 800015 440 5 Panel Color Ribbon YMCKO 200 images 800015 450 2 Panel Black Ribbon K Dye O 500 images 800015 460 2 Panel Resin Ribbon K Resin O 600 images 800015 540 5 Panel Color Ribbon YMCKO 250 images 800015 640 5 Panel Color Ribbon YM CKO Value Pack 20 rolls pack Note Y Yellow M Magenta C Cyan K black O Overlay Card Printer r4 0 5 Solutions CARDS The following plain white plastic cards are available for use in the P420i printers General information oes Blank White Cards Sold by the box danii Premier Grade PVC 104523 010 Card 10 mil 7f adhesive back 5 packs of 200 104523 111 Card 30 mil t 5 packs of 100 Cleaning 104523 112 Card 30 mil low coercivity Mag Stripe 8 5 packs of 100 104523 113 Card 30 mil High coercivity Mag Stripe 5 packs of 100 Troubleshooting Premier Plus Grade PVC composite 60 40 104524 101 Card 30 mil 5 packs of 100 Specifications 104524 102 Card 30 mil low coercivity Mag Stripe 8 5 packs of 100 104524 103 Card 30 mil High coercivity Mag Stripe 5 packs of 100 Appendix A Notes
31. n again until the LCD screen shows CLEAN MAG HEAD 7 Run this operation by pressing the Select button ISO STANDARD ENCODING Track Field Separator Track density Valid Characters of characters 1 A 210 BPI Alphanumeric ASCII 20 95T 75 BPI Numeric ASCII 48 62 Numeric 3 210 BPI ASCII 48 62 Bit per inch t Except the character t Including Start Stop and LCR characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms NOTE Refer to the Card Printer Programmer s Manual for complete programming information Card Printer r4 e 5 Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C APPENDIX B Smart Card Contact Station This section contains information on the additional operations of the P420i Printers with Smart Card Contact Stations See Chapter 2 for location INTRODUCTION Smart Cards can have a built in microcomputer and a battery Card Memory can store fingerprints voice recognition patterns medical records and other such data The P420i printer may be equipped with an optional contact station for programming Smart Cards ISO 7816 This printer model responds to commands that position the cards at the contact station where the printer connects to the contacts on the Smart Cards All other
32. nformation proprietary to Zebra Technologies Corporation This document and the information contained within is copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra While every effort has been been made to keep the information contained within current and accurate as of the date of publication no guarante is given or implied that the document is error free or that it is accurate with regard to any specification Zebra reserves the right to make changes for the purpose of product improvement at any time TRADEMARKS P420i is a service mark and Zebra is a registered trademark of Zebra Technologies Corporation Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their respective holders 4 Card Printer Pdo Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C PRODUCT WARRANTY STATEMENT Printers All Zebra Card Printers are warranted against defects in material or workmanship for twelve 12 months from the purchase date Proof of purchase or shipment date is required to validate the warranty period The warranty becomes void if the equipment is modified improperly installed or used damaged by accident or neglect or if any parts are improperly installed or re
33. placed by the user Note Products returned must be packaged in the original or comparable packing and shipping container In the event equipment is not so packaged or if shipping damage is evident it will not be accepted for service under warranty Surface transportation charges for return to customers in the continental United States is paid by Zebra Otherwise Zebra pays CPT carriage paid to nearest airport customer pays customers duties taxes and freight from airport to destination If Zebra determines that the product returned for warranty service or replacement is not defective as herein defined the customer will pay all handling and transportation costs Printheads Since printhead wear is part of normal operation the original printhead is covered by atwelve 12 month warranty Warranty period begins on purchase date To qualify for this warranty the printhead must be returned to the factory or to an authorized service center Customers are not required to purchase Zebra supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made the user is responsible for Zebra s labor and material charges required to repair the defect The warranty becomes void if the printhead is physically worn or damaged also if it is determined that failure to follow the preventive maintenance schedule l
34. printer operations remain the same as the standard P420i model Pd od Solutions K Card Printer General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C A MEDIA LOADING ORIENTATION Position the cards with the Smart Card Chip at the top of the card and towards the printer When a command to the parallel printer interface sends a card to the Smart Card Contact Station the printer connects the Smart Card Contact Station to the female DB 9 connector on the rear of the printer An attached external Smart Card Programmer can be used to program Smart card chips PINS CONTACT POINTS PINS CONTACT POINTS Pan a a MUA a lala coy 5 C5 GND GND when chip is at station Refer to the Card Printer Programmer s Manual for complete programming information DO NOT position printing over the Smart Card Chip Card Printer Pd ojd Solutions cena information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C APPENDIX C Accessories amp supplies Please contact your Zebra authorized dealer to place an order for accessories and suplies RIBBONS The following ribbons may be used in the P420i Printer Monochrome Resin Ribbons Sold by the Roll 800015 101 Black 1000 images 800015 102 Red 1000 i
35. ribbons for full color printing DO NOT TOUCH the print head or the electronic components on the print head carriage Discharges of electrostatic energy that accumulates on the surface of hi the human body or other surfaces can damage the 5 print head and other electronic components used in the device 1 Remove ribbon from packaging 2 With printer power ON and READY status open cover and press down on the Print Head Unlock Lever to open the print head carriage The print head carriage will pop open Continued on next page Ka Card Printer Solutions Zebra General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C SUPPLY SPINDLE SS ON Ng of AS S TAKE UP SPINDLE CLICK 3 Load ribbon onto the supply spindle under print head carriage and empty core with tape attached onto the take up spindle Make sure the ribbon comes off of the top of the supply spindle and feeds to the top of the take up spindle 4 Push down on the Print Head Lock Lever until an audible click signals the locked down position 5 Close Cover Please note that the ribbon automatically synchronizes whenever the print head lock down occurs With i Series ribbons the printer automatically detects the ribbon type inserted Th
36. s C1 Power off the printer and check the Print Head cable connections Troubleshooting D1 Call Service for Print Head replacement information Specifications Appendix A For optimum print quality always keep cover of the Appendix B printer closed except during ribbon loading and card i thickness control procedures i O i stat The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open Card Printer Pd ojd Solutions General information Getting started miles TECHNICAL _ SPECIFICATIONS Cleaning gt General e High speed printing over 102 cards hour edge to Troubleshooting edge in full color YM CKOK throughput e Small footprint e Windows Drivers for 98 and NT 4 0 Win 2000 XP ME e One year printer warranty One year print head warranty Specifications Appendix A Color Printing e Color dye sublimation or monochrome thermal Appendix B transfer printing 35 seconds per card 2 sides YM CKOK throughput e 300 dpi 11 8 dots mm print resolution Appendix C Edge to edge printing standar Bar Codes e Code 39 e Code 128 B amp C with 8 without check digit 201582 0f 5 industrial e UPCA e EAN8 amp EAN13 e PDF 417 2D bar code and other symbologies available via WindCard Classic utility tool option Fonts True Type fonts available via Windows Driver Use only Zebra approved card and ribbon media Using non approved c
37. synchronized on the correct color panel position C Cards may not meet specifications Appendix C D Dust inside the printer and or dirty Cleaning Roller gt gt Solution A1 Open cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up A2 Check ribbon is properly rolled onto the ribbon cores A3 Push down on the Print Head Lock Lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize A5 Print again B1 Open cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up B2 Push down on the Print Head Lock Lever until an audible click signals the locked down position B3 Ribbon will automatically synchronize B4 Print again C1 Use a different supply of cards D1 Perform a cleaning of the Print Head See 4 2 Cleaning the Print Head D2 Replace Cleaning Roller See 4 3 Cleaning Cartridge Card Printer Pd o Solutions e No printing on the card rn 3 ral i Possible Cause KO nia A Ribbon may not be installed in the printer B Cards may not meet specifications Getting started C Cable on Print Head may be disconnected D Print Head elements may be scratched or burnt Operation k gt gt Solution Printing a card A1 Check for ribbon in the printer Cleaning B1 Use a different supply of card
38. th the limits for a class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmfull interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmfull interference to radio communications Operation of this equipment in a residential area is likely to cause harmfull interference in which case the user will be required to correct the interference at his own expense INDUSTRY CANADA NOTICE This device complies with Industry Canada ICS 003 class A requirements Cet quipement est conforme l ICS 003 class A de la Norme Industrielle Canadienne Card Printer Pd o Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C INTRODUCTION Thank you for choosing the Zebra P420i Plastic Card Printer These printers produce cards ideal for personalized identification access control visitor membership promotion and luggage card badges and tags This manual guides you to an efficient start up and operation of your new Card Printer P420i PRINTER MODELS The Zebra Product Number tells a story Here is a quick review of the Zebra Card Printer Series numbering and lettering system to h
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