Front Desk 8.1
Contents
1. R AMF BOSS Front Desk User s Guide AME Version 8 1 3 Press MI to accept the default revenue Default revenue items are set in item s If these revenue item s are post pay Administrative Settings See that manual the Main screen appears You can accept for more information payment during check out see Checking Out Open Play Bowlers page 25 If the items are pre pay the Cash screen appears for you Basic keyboard users You can press to accept payment now see Accep ting CTRL D or you can use your mouse to Payment for Pre Pay Items During Check In if or During Play page 54 click at this point Customized Ja pag keyboard users have the button on the keyboard Note When you first get to the check in screen you will not see the default revenue item s selected on the screen It they will however apply to the lane when you return to the Main Screen after checking in the lane If you have any questions about which item s is the default see your Center Manager Regular Check In of Open Play Bowlers To regular check in open play bowlers 1 On the Main screen select a lane or lane range The selected lane s is highlighted 2 Press Open Check In CTRL 6 The Open Check in screen appears Notice that there are 3 tabs in the Line Item area e Items All keyboard users You must use your mouse to select the game type Touchscreen users can touch the game e Discounts2. e Refresh the screen Note Unless otherwise noted you must use your mouse or touchscreen to perform all of the functions on this screen There are no corresponding keys on the basic or customized keyboards that will navigate the screens or select the options 83 AMF Area Locks All keyboard users you must use your mouse to select the icon 84 AMF BOSS Front Desk User s Guide Version 8 1 To access and manage area locks 1 Access AMF Utilities 2 Press AMF Area Locks The Area Locks Management screen appears Sending an unlock request To send a request to the workstation to unlock the area On the AMF Utilities Area Locks Management screen select the lock from the list and press the tack icon Note You can search for a specific lock by entering the name of the area in the Search For box and or picking from the criteria on the Search On drop down list A message requesting that the workstation back out of the area is sent Using AMF Utilities R AMF BOSS Front Desk User s Guide AME Version 8 1 All keyboard users you must use your mouse to select the icon All keyboard users you must use your mouse to select the icon Using AMF Utilities Deleting the lock You can choose to delete the lock instead of or in addition to sending a message To delete the lock On the AMF Utilities Area Locks Management screen select the lock from the list and pre
3. This action is recorded in the daily reports 80 Using AMF Utilities R AMF BOSS Front Desk User s Guide AME Version 8 1 Clear Status Using AMF Utilities To clear a lane s status l 2 Access AMF Utilities Press Clear Status This screen should be the first screen that appears when you initially access AMF Utilities In the Clear Status area select the Clear Lane Status box to place a check in the box To clear one lane press the Single Lane button then select the numerical button s corresponding to the lane number That number appears in the box below the buttons To clear a range of lanes press the Lane Range button then select the numerical button s corresponding to the first lane number in the range Next select the box after the to placing the cursor in that box and select the numerical buttons corresponding to the last lane number in the range A message appears confirming the clear action Click OK or press the Enter key on your keyboard 81 Restarting the Scorer x Scorer Control 82 AMF BOSS Front Desk User s Guide Version 8 1 On some occasions you may need to restart or reboot the scorer s CPU The scorer must be in communication with the control system if you want to perform this procedure remotely Note Unless otherwise noted you must use your mouse or touchscreen to perform all of the functions on this screen There a
4. Tournaments page 43 Changing the Scorer Feature Settings page 43 Turning On and Off Non Open Play Lanes 31 AMF BOSS Front Desk User s Guide Version 8 1 Checking In League Bowlers Checking in a league turns on lanes for league play You can check in three types of leagues e Generic AMF Leagues no league management software installed e AME Leagues with League Module installed e Interfaced 3 Party Programs Leagues Tournaments etc Checking In Generic AMF Leagues To check in AMF league bowlers 1 On the Main screen select a lane range The selected lanes are highlighted Note Keep in mind that the first lane in the range must be an odd number and you must select in pairs 2 4 etc 2 Press League Check In The League screen appears 3 Optional In the League Number box type in the number of the league or the name of the league checking in This number or name will appear in the lane s box in the Main screen 32 Turning On and Off Non Open Play Lanes R AMF BOSS Front Desk User s Guide AME Version 8 1 All keyboard users press Tab to 4 Inthe Mode area of the screen select the desired move from area to area then use game mode your arrow keys to move between buttons within an area Press Enter to select a button Before the bowlers arrive you should select Hold placing the lanes on hold After the league bowlers arrive you should then access this check in scr
5. 59 AMF BOSS Front Desk User s Guide Version 8 1 e Check Enter the check amount You can also optionally enter the check number driver s license number and authorization number Click OK or press the Enter key e Gift Certificate Enter the amount of the gift certificate and click OK or press the Enter key Note If you have enabled Alternate Currency in Administrative Settings and if you are allowed to accept payment in that alternate currency select the currency from the Accept In drop down list on each of the payment method screens See the Administrative Settings manual for more information Type the amount and any other information the dialog box asks for and click OK or press the Enter key The amount you type into this dialog box appears in the white payment box which then displays the change due if applicable Similarly if the amount tendered is less than the amount due select another payment method until the total bill is paid If your center accepts change in an alternate currency a dialog box appears requiring you to select the currency in which you will give change Select the currency Primary or Secondary and click OK See your Administrative Settings manual for more information on Alternate Currencies Accepting Payment AMF BOSS Front Desk User s Guide Version 8 1 Basic keyboard users You can When full h iven x press CTRL D or you can use 6 When full
6. BOSS Front Desk User s Guide AME Version 8 1 Checking In Open Play Bowlers Overview Checking in open play bowlers involves turning on lanes for bowlers who are not participating in a league or tournament game This section covers the following e Quick Check In of Open Play Bowlers page 18 e Regular Check In of Open Play Bowlers page 19 e Modifying and Deleting Line Items page 22 The Open Check In button on the screen or keyboard is the place to start for the following open play check in methods e Quick This is the fastest way to check in open bowlers Use this method if the defaults set at your center apply to the bowlers you are checking in e Regular Use this method when the defaults set at your center do not apply to the bowlers you are Checking In Open Play Bowlers 17 AMF BOSS Front Desk User s Guide Version 8 1 checking in or if bowlers request options for display format score format game type or alternation style Use this method also when you are using pre paid games or time or if you are selling other items 1 e shoes as part of check in See Accepting Payment for Pre Pay Items During Check In page 54 Quick Check In of Open Play Bowlers To quick check in open play bowlers 1 On the Main screen select a lane or lane range The selected lane s is highlighted 2 Press Open Check In CTRL 6 The Open Check In screen appears 18 Checking In Open Play Bowlers
7. Cash screen appears for you to accept keyboard payment See Accepting Payment for Pre Pay Items During Check In page 54 6 Press M again to complete and return to the Main screen Checking In Open Play Bowlers 23 AMF BOSS Front Desk User s Guide Version 8 1 Checking Out Open Play Bowlers Overview When you check out open play bowlers you accept payment for games and any other post pay bowling revenue items Checking Out Open Play Bowlers After bowlers have finished playing you can check out the lane and accept any payments due To check out open play bowlers 1 Select the lane s to be checked out Checking Out Bowlers 25 Basic keyboard users You can press CTRL D or you can use your mouse BF S at this point 26 AMF BOSS Front Desk User s Guide Version 8 1 Press Check Out CTRL 8 The Check Out screen appears If the game s is pre paid it appears in the line item section on the left side of the screen showing as 0 00 because the bowler has already paid for it Post pay games appear in the line item section on the left of the screen with amounts due The scorer automatically records the total number of games minutes played depending on how your center calculates payment You can now add additional games adult youth etc or other items by pressing the buttons which correspond with those choices For example you may have checked in the lane by selec
8. Tap 9 Pin Methods No Tap 3 6 9 Game Types Regular 40 Frame Game Strike Shot 46 Working With Lanes AMF BOSS Front Desk User s Guide Version 8 1 BUTTON NAME AVAILABLE OPTIONS Cycle Requires you to confirm this Pinspotter action Display Formats 10 Frame Tournament Display 5 Frame Display Scorer Prompt English Chinese Danish Language French German Italian Korean Portuguese Polish Spanish Thai Bahasa Video Blank State Merchandise 1 Merchandising Merchandise 2 Merchandise 3 Logo Screen Saver Reverse Play Yes Arrows Television Volume Channel On On Setup League Style Aux TV Control Message Setup Set up single scroll and full screen messages Pinspotter On with Pins On without Modes Pins Off Restore Game Requires you to confirm this action Working With Lanes 47 AMF BOSS Front Desk User s Guide Version 8 1 The following table lists lane control options on the Features tab 48 BUTTON NAME Color Sequencing Bowler Keyboard Scorer Off Options Remove Score Request Start New Game Action Graphics Scorer In Out of Service Maintenance Pindication SpareMaker Software Version AVAILABLE OPTIONS Enabled Disabled Enabled Disabled Screen Saver Logo Group 1 Group 2 Group 3 Enabled Disabled Yes Enabled Disabled In Service Out of Service On Off Enabled Disabled Enabled Disabled Version nu
9. Type the lane number and press the Tab key The cursor moves to the to field 3 If you are selecting a single lane go ahead and begin the function you want to do If you are selecting a range of lanes type the last lane number in the range then begin your function Using the touchscreen To select a lane s using the touchscreen touch the lane or touch and drag your finger across a range of lanes 14 All About Lanes R AMF BOSS Front Desk User s Guide AME Version 8 1 Viewing Lane Status Basic keyboard users You must The colors and symbols on the Main screen tell you use your mouse to select click the status of each lane in the bowling center You set on the toggle button Lane Status options when you check in bowlers modify lane properties use lane control or modify scorer options There are two ways to view the Main screen and you can switch between these views at any time by pressing the Toggle button on the Main screen s Navigation Bar or the keyboard e The Quick Glance view shows the lane number lane availability elapsed time number of games and frames bowled and league number or Group ID You can see more lanes in this view because less lane status information appears e The Detailed view shows the same information as the Quick Glance view as well as the rate charged game or time limit alternation style and practice information Quick View Detailed view All About Lanes 15 R AMF
10. first lane number in the range press the Tab key on the keyboard then type the last lane number in the range in the To box In the by this number of lanes box type the number of lanes by which the lanes should rotate For example if you want lanes 1 through 10 to rotate by 3 lanes you would type 3 in the box Press the Enter key on your keyboard The Confirm Lane Rotate dialog box appears If the lane numbers are correct press the Enter key or select Yes to rotate the lanes If the lane numbers are not correct press ALT N or select No to respecify the lane numbers Working With Lanes AMF BOSS Front Desk User s Guide Version 8 1 Accepting Payment Overview Front Desk allows you to use the system like a cash register selling both pre and post pay items and may or may not be associated with bowlers who have checked in Pre Pay or Post Pay Front Desk offers two ways to pay for a game and other items e Pre pay Items that are set as pre pay must be paid for at the transaction time before the activity takes place For example games set as pre pay must be paid for at check in Likewise shoes food drinks and other items set as pre pay must be paid for when ordered e Post pay Items that are set as post pay do not have to be paid for until checkout Games and other items are defined as pre or post pay in the Administrative Settings module Basically your center s settings must be set up to allow p
11. in the Interfaced Programs module See that manual for details To check in a league through third party interfaced programs 1 On the Main screen select a lane range The selected lanes are highlighted Note Keep in mind that the first lane in the range must be an odd number and you must select in pairs 2 4 etc 2 Press League Tourn Check In The Non Open Check In screen appears Turning On and Off Non Open Play Lanes R AMF BOSS Front Desk User s Guide AME Version 8 1 3 Press Interfaced Programs The Non Open rat Check In screen for interfaced programs appears Note If you have AMF Leagues and or AMF Tournaments software loaded you will see Leagues and or Tournaments buttons in addition to the Interfaced Programs button As each of these programs has separate check in screens a check in screen other than the one for interfaced programs Intertaced Programs may appear first You can press set as default to make this Interfaced Programs screen always appear first when you access League Tourn Check In from the Main screen If you do not have the AMF Leagues or AMF Tournaments software loaded the check in screen for interfaced programs will automatically appear first 4 Inthe Interfaced Programs ID box do one of the following e Type the ID number and press l Information pertaining to the league appears in the middle of your screen OR e Choose the ID number from the drop down
12. must use your mouse to click Customized keyboard users have this button on their keyboards aS Bee Select the item s you wish to sell from the Items tab in the upper right of your screen A box may appear prompting you for a quantity if so enter the number of the item to sell and click OK or press Enter The item appears in the list on the upper left part of your screen You can also choose any coupons or discounts to apply by selecting those tabs in you have enabled Alternate Currency in Administrative Settings this screen will show the amount due in the alternate currency as well as the primary currency See the Administrative Settings manual for more information Note POS items not associated with a lane will always be pre pay requiring you to accept payment at the time of sale All keyboard users you need to use 4 your mouse to select click on the payment type Accepting Payment In the right area of the screen select the button corresponding to the type of payment the customer is giving you A dialog box pertaining to the payment method appears Choose any combination of the following payment methods Cash Type the amount of cash the customer gives you in the Amount Collected box Click OK or press the Enter key Credit Card Type the amount due You can also optionally enter the credit card number authorization number and expiration date Click OK or press the Enter key
13. onto BOSS If necessary see your System Administrator or Center Manager for User ID and Password information and also for instructions on how to log on After you have successfully logged on to BOSS the BOSS screen appears Select the Front Desk icon to access the system The first screen you see after you login is the Main screen Other icons will appear in this area depending on the modules your center has installed Each of these modules has a separate user s guide if you need assistance with any of these other modules see the appropriate user s guide Before You Begin AMF BOSS Front Desk User s Guide Version 8 1 All About Lanes Overview Selecting Lanes All About Lanes Front Desk helps you to manage the keystone of your business your lanes This section covers the following e Selecting Lanes page 13 e Viewing Lane Status page 15 Most functions in Front Desk require you to first select a lane or a range of lanes In fact most if the instructions in this manual start with Select a lane s Using your mouse To select a lane s using your mouse click the single lane or click and drag to select a range of lanes AMF BOSS Front Desk User s Guide Version 8 1 Using your keyboard customized or regular To select a lane using your keyboard 1 Place your cursor in the Lane s Selected gt gt field at the top right of your screen Press Tab if necessary 2
14. selected Allows you to cancel changes you have made before you press Save below After you press the Save button you cannot cancel the actions Accepts the action you have started such as adding or deleting remember though that you still need to click or touch the Save button in many cases in order for the action to be permanently saved to the database Before You Begin 7 AMF BOSS Front Desk User s Guide Version 8 1 This saves to the database the changes you have made on the screen If you leave a screen without clicking this button you will lose the additions deletions or changes you have made Function Buttons Function buttons actually kick off some of the day to day Front Desk operations These buttons include the following Accesses the Point of Sale functionality allowing you to sell food drinks or other items your center sells also CTRL 1 Access lane properties you can control such as scoring methods scorer language and settings for maintenance Allows you to adjust scores remotely also CTRL 3 8 Before You Begin AMF BOSS Front Desk User s Guide Version 8 1 Locks the workstation to prevent unauthorized use Also allows a change to a user with different permissions such as from a clerk to a manager also CTRL 4 Turns off the pinspotter on a lane This button is usually used only in an emergency Starts the open play check in proces
15. the Refund button A dialog box your mouse to select click on Refund appears requiring you to enter a quantity and or amount to refund 5 Enter the quantity and or amount to refund and select OK or press the Enter key on your keyboard 6 Inthe Payment area select the payment method in which the refund will be given A dialog box appears requiring you to enter an amount If your center accepts alternate currency a dialog box appears requiring you to select the currency in which you will give the refund 66 Accepting Payment AMF BOSS Front Desk User s Guide Version 8 1 Basic keyboard users You can g your mouse to click point Customized keyboard users have this button on their keyboards Accepting Payment aS Bee Select the currency Primary or Secondary and press OK See your Administrative Settings manual for more information on Alternate Currency Refund the money due Press to return to the main screen The lane is now checked out 67 AMF BOSS Front Desk User s Guide Version 8 1 Managing Scores Overview You can take control of a bowler s scorer from Front Desk For example you may want to correct a score change the bowler s name or simply help a bowler with a particular scorer function All functions available to the bowler are available to you This chapter covers the following e Changing Scores Using Remote Control page 70 e Printing Score Ti
16. this league play See Changing the Scorer Feature Settings page 43 7 Click OK or press the Enter key Note Remind bowlers to press Next Game after the last game bowled to receive scores from the last game in your leagues software Turning On and Off Non Open Play Lanes R AMF BOSS Front Desk User s Guide AME Version 8 1 Checking In Tournament Bowlers Checking in a tournament turns on lanes for tournament play You can check in 3 types of tournaments e AME Tournaments generic tournaments e AMF Tournaments with Tournaments module installed e Interfaced Programs Tournaments Checking In Generic AMF Tournaments To check in AMF Tournament bowlers 1 On the Main screen select a lane range The selected lanes are highlighted Note Keep in mind that the first lane in the range must be an odd number and you must select in pairs 2 4 etc 2 Press League Tourn Check In The Non Open Check In screen appears Turning On and Off Non Open Play Lanes 37 AMF BOSS Front Desk User s Guide Version 8 1 3 Press AMF Tournaments The Non Open Check in screen for tournaments appears Note Press set as default to make this Tournaments screen always appear first when you access League Tourn Check In from the Main screen 4 Optional In the Tournament ID box type in the number of the tournament or the name of the tournament checking in This number or name will appear in
17. 2 Press League Tourn Check In The Non Open Check In screen appears Turning On and Off Non Open Play Lanes R AMF BOSS Front Desk User s Guide AME Version 8 1 3 Press interfaced Programs The Non Open Check In screen for interfaced programs appears Interfaced Programs Note Press I set as default to make this Interfaced Programs screen always appear first when you access League Tourn Check In from the Main screen 4 Inthe Interfaced Programs ID box do one of the following e Type the ID number and press Ea Information pertaining to the tournament appears in the middle of your screen OR e Choose the ID number from the drop down list 5 From the Play Mode drop down list select the desired mode Before the bowlers arrive you should select Hold placing the lanes on hold After the tournament bowlers arrive you should then access this check in screen again selecting the lanes and pressing League Tourn Check In then Interfaced Programs then select Practice When the tournament s practice time is up access this screen once again and select Play Turning On and Off Non Open Play Lanes 41 Basic keyboard users You can press CTRL D or can use aif your mouse to click at this point Customized keyboard users have the button on the keyboard 42 AMF BOSS Front Desk User s Guide Version 8 1 Turns on the scorer screen only Lane is being held for a tourna
18. BOSS Front Desk 8 1 User s Guide 612 321 605 0105 June 27 2001 AMF BOSS Front Desk User s Guide Version 8 1 Table of Contents Introduction Welcome to Front Desk How to Use This Book Keyboard Mouse or Touch Screen Touch screen Customized keyboard mouse Basic keyboard mouse Using the Custom Keyboard Micros Options Online Help Before You Begin Action Buttons and System Navigation Action Buttons Function Buttons Navigation Buttons Logging On All About Lanes Overview Selecting Lanes Using your mouse Using your keyboard customized or regular Using the touchscreen Viewing Lane Status Table of Contents on N N Mm BB WD DW De ee AMF BOSS Front Desk User s Guide Version 8 1 Checking In Open Play Bowlers 17 Overview 17 Quick Check In of Open Play Bowlers 18 Regular Check In of Open Play Bowlers 19 Modifying and Deleting Line Items 22 Checking Out Open Play Bowlers 25 Overview 25 Checking Out Open Play Bowlers 25 Modifying and deleting a line item during check out 28 Turning On and Off Non Open Play Lanes Leagues and Tournaments 31 Overview 31 Checking In League Bowlers 32 Checking In Generic AMF Leagues a2 Checking In AMF Leagues with League Module Installed 34 Checking In Leagues Through Interfaced Programs 34 Checking In Tournament Bowlers 37 Checking In Generic AMF Tournaments oe Checking In AMF Tournaments with Tournaments Module Installed 40 Checking In Tourna
19. Version 8 1 Special Functions Note This shows only if scorer is in stand alone mode Shows the following special function options Return to Main Menu 1 Color and Display 16 TV Control 2 Pinspotter On No Pins 4 Pinspotter On Pins 5 Pinspotter Off 9 Scoring Method 17 Bowling Style 6 Language 11 Software Versions 18 Graphics Controls 19 Restore Game 20 e sre id End bowling this only functions if the scorer is in stand alone mode a oe Managing Scores R AMF BOSS Front Desk User s Guide AME Version 8 1 Printing Score Tickets To print score tickets 1 Select a lane Lik 2 Press the Print Tickets key on the keyboard E 4 E The Print Tickets dialog box appears SAA Print Tickets Key All Keyboard users You can also press F11 to access the Print Dialogue box From here you can print a score ticket from a current game or a ticket from a saved session Printing a Current Ticket 1 On the Print Tickets dialog box press the button marked PRINT CURRENT TICKET Use your Tab key to move around the 2 Select Half Sheet or Full Sheet options Press Enter to select one 3 Press OK to print the ticket or press CANCEL to close the dialog box without printing the ticket Note At this point you can also press PRINT PREVIEW to preview the ticket on your screen before actually printing it Managing Scores 73 Use your Tab key to move around the options Press Ent
20. are revenue items that are always treated as a negative amount and are non taxable Payout expenses usually come from the cash drawer You can click on the tab to change to the one you want to use in this case the Items tab Select the item s you wish to sell from the Items tab in the upper right of your screen A box may appear prompting you for a quantity if so enter the number of the item to sell and click OK or press Enter The item appears in the list on the upper left part of your screen You can also choose any coupons or discounts to apply by selecting those tabs in the upper right part of the screen Press 1 If all items are post pay the Main screen appears You will collect payment for these items at check out If some or all of the items are pre pay a cash collection screen appears If you have enabled Alternate Currency in Administrative Settings this screen will show the amount due in the alternate currency as well as the primary currency See the Administrative Settings manual for more information 55 AMF BOSS Front Desk User s Guide Version 8 1 All Keyboard users you need to use 4 Inthe right area of the screen select the button your mouse to select click on the corresponding to the type of payment the payment type bowler is giving you A dialog box pertaining to the payment method appears Choose any combination of the following payment methods e Cash Type the amount of cash th
21. ation Handling Emergencies 11 AMF BOSS Front Desk User s Guide Version 8 1 Using AMF Utilities Overview The AMF Utilities module allows you to perform various tasks regarding the locks and communication status of your lanes These tasks include e Clearing Lane Status page 80 e Restarting the Scorer page 82 e Managing Area Locks page 83 e Setting the Front Desk Number page 86 Accessing AMF Utilities The Utilities system is a separate module from Front Desk To access AMF Utilities 1 From the Front Desk Main screen press access the BOSS Main screen Using AMF Utilities 79 AMF BOSS Front Desk User s Guide Version 8 1 2 Press AMF Utilities The AMF Utilities screen appears AMF Utilities Clearing Lane Status Caution Be careful when clearing lane status Once you have cleared a lane s status you cannot undo the action You can use this function to clear the status of the lane setting it back to gray on the Main screen There are times when you may need to clear the status For example if your CPU malfunctions or is otherwise disconnected the status of a lane could say that the lane is still on when you are reconnected Note Unless otherwise noted you must use your mouse or touchscreen to perform all of the functions on this screen There are no corresponding keys on the basic or customized keyboards that will navigate the screens or select the options
22. ckets page 73 Managing Scores 69 AMF BOSS Front Desk User s Guide Version 8 1 Changing Scores Using Remote Control 70 This function allows you to make live changes to a score As you make changes or choose options the screen at the lane displays your actions Note This remote control function will not work if the scorer 1S out of service or not in communication with the Server To adjust scores using remote control l Select the lane where you need to make the change Press Correct Score CTRL 3 A screen identical to the bowler s scorer appears Press Enter to make changes Scorer option buttons labeled with numbers appear Press the number displayed on the button of the desired scorer option Follow the instructions on the screen When you have finished with all changes needed press the Esc Escape key on the keyboard to return to the Main screen Managing Scores AMF BOSS Front Desk User s Guide Version 8 1 Scorer Options Return to score sheet or start bowling Show the following league options Recap 4 Change Team Name 5 Pacer 9 Return to Original Lineup 10 Blind 14 Remove Team from Monitor 15 Handicap 8 Recap scores Change team name Enter handicap Change pacer status Return to original downloaded lineup Make a service call Change bowling order Managing Scores 71 AMF BOSS Front Desk User s Guide 72
23. e Settings manual for more information on Alternate Currency When the bowler has given you full payment Sy e press to return to the Main screen Modifying and deleting a line item during check out To modify a line item during check out Customized and Basic keyboard users l Press Tab to move from field to field 28 Double click the item you want to change The Modify Line Item dialog box appears Change the fields you want to change You can only change sections that are white gray sections are unavailable to you To delete the line item press i Checking Out Bowlers AMF BOSS Front Desk User s Guide Version 8 1 Basic keyboard users You can press CTRL D or you can use your mouse to TEN ry click in steps 3 and 4 Checking Out Bowlers Press Note If you delete line items resulting in less games and frames than actually bowled the transaction halts until you have accounted for them 29 AMF BOSS Front Desk User s Guide Version 8 1 Turning On and Off Non Open Play Lanes Leagues and Tournaments Overview Non Open Play includes all leagues tournaments and those leagues and tournaments accessed through interfaced programs This section covers the following Checking In League Bowlers page 32 Checking In Tournament Bowlers page 37 Checking Out AMF Leagues AMF Tournaments and Third Party Interfaced Leagues and
24. e customer gives you in the Amount Collected box Click OK or press the Enter key e Credit Card Type the amount due You can also optionally enter the credit card number authorization number and expiration date Click OK or press the Enter key e Check Enter the check amount You can also optionally enter the check number driver s license number and authorization number Click OK or press the Enter key e Gift Certificate Enter the amount of the gift certificate and click OK or press the Enter key Note If you have enabled Alternate Currency in Administrative Settings and if you are allowed to accept payment in that alternate currency select the currency from the Accept In drop down list on each of the payment method screens See the Administrative Settings manual for more information 5 Type the amount and any other information the dialog box asks for and click OK or press the Enter key 56 Accepting Payment AMF BOSS Front Desk User s Guide Version 8 1 Basic keyboard users You can T press CTRL D or you can use oa your mouse to click at this point Customized keyboard users have this button on their keyboards aS Bee The amount you type into this dialog box appears in the white payment box which then displays the change due if applicable Similarly if the amount tendered is less than the amount due select another payment method until the total bill is paid The ca
25. e of the art bowling center management in one integrated system Each job duty performed at a bowling center s front desk from Check In to Check Out is handled through a Front Desk workstation How to Use This Book This book emphasizes those functions you will use most often in the system including how to set up the system at the beginning then how to use it on a recurring basis Additionally the book follows the general flow of day to day operation as follows e All About Lanes page13 This section discusses how to select lanes and view lane status on the Main screen e Checking In Open Play Bowlers page 17 This section covers how to perform regular and quick check in of open play bowlers It also covers how to check in league and tournament bowlers including instructions for third party interface software Introduction 1 AMF BOSS Front Desk User s Guide Version 8 1 Checking Out Open Play Bowlers page 25 This section discusses how to check out bowlers Turning On and Off Non Open Play Lanes Leagues and Tournaments page 31 This section covers the various kinds of leagues and tournaments and how to check them in Working With Lanes page 45 This section tells you how to control various lane properties transfer lanes and rotate lanes Accepting Payment page 53 This section covers how to accept payment for pre pay items during check in and for POS items It also covers how to refund a bowl
26. een again selecting the lanes and pressing League Check in then select Practice When the league s practice time is up access this screen once again and select On Turns on the scorer screen only Lane is being held for a league that is not yet ready to play Turns on the lane s and the scorer choose With or Without Pins With Pins means that the Pinspotter clears fallen pins as in a regular game and practice balls are returned Without Pins means that practice balls are returned but the Pinspotter does not clear fallen pins Oon Scoring is started for league bowling Note You can also press Lane Control CTRL 2 to change the lane settings See Controlling Lane Properties page 45 5 Inthe Alternation Mode area select the method of alternation Basie k ey DOATA Users YOu ca 6 Press Ml The Main screen appears press CTRL D or use your mouse to click lat this point Customized keyboard users have the button on the keyboard Turning On and Off Non Open Play Lanes 33 AMF BOSS Front Desk User s Guide Version 8 1 Checking In AMF Leagues with League Module Installed Your center may have the AMF League Module installed to check in and handle leagues If this is the case please see that user s manual for instructions on how to check in leagues Checking In Leagues Through Interfaced Programs Checking in leagues through interfaced programs requires that the league has been set up
27. er s money Managing Scores page 69 This section discusses how to adjust scores remotely Handling Emergencies page 75 This section tells you how to disable the pinspotter in the case of an emergency It also discusses how to lock the workstation if you need to leave the Front Desk area Using AMF Utilities page 79 This section covers those built in BOSS utilities that allow you to unlock a lane s clear lane s status restart the scorer manage AMF area locks and reset the number of the workstation that communicates with the scorers This book is designed to accompany system use in other words while you are actually using the system For that reason we don t detract from the procedures by using screen prints because you are probably looking at the real thing as you read this Introduction R AMF BOSS Front Desk User s Guide AME Version 8 1 Keyboard Mouse or Touch Screen Introduction There are a variety of Front Desk hardware configurations and each configuration represents a different way of accessing and navigating through operations These configurations are as follows e Basic keyboard and mouse e AME custom keyboard and mouse e Touch screen AMF custom keyboard and mouse combined Touch screen If your center is using touch screen technology to access the system s features we have good news Front Desk works exactly the same way whether you are touching or clicking screen e
28. er to select one AMF BOSS Front Desk User s Guide Version 8 1 Printing Saved Tickets l 2 On the Print Tickets dialog box press the button marked PRINT SAVED TICKETS Select one of the following e Normal The system will print the score grid as it appears when the game ended e Consolidated The printed ticket will show all games on a per bowler basis In other words all games for bowler X will be grouped on one sheet all games for bowler Y will be grouped on another sheet etc You can print consolidated tickets for sessions only see next step Select of Games or of Sessions then enter the appropriate number in the respective box As mentioned in step 2 you must select of Sessions if you are printing a consolidated ticket Select Half Sheet or Full Sheet Press OK to print the ticket or press CANCEL to close the dialog box without printing the ticket Note At this point you can also press PRINT PREVIEW to preview the ticket on your screen before actually printing it Managing Scores AMF BOSS Front Desk User s Guide Version 8 1 Handling Emergencies Overview If an emergency situation develops at a lane for example a child heads toward the pins or a mechanic needs to repair a lane you can prevent accidents by quickly turning off the Pinspotter for that lane or lane range Additionally if you leave the front desk you should lock the AMF BOSS workstation The Pins
29. g Out Open Play Bowlers page 25 and Accepting Payment page 53 Checking In Open Play Bowlers 21 AMF BOSS Front Desk User s Guide Version 8 1 Modifying and Deleting Line Items You can modify or delete line items before they have been paid for The Modify Line Item dialog box allows you to change descriptors such as quantity pre pay or post pay status item type and cost of bowling revenue line items Note At any time you can access a lane s line items before check out by selecting the lane then pressing Open Check In Of course you can always modify a line item during check in by following steps 3 through 6 of the instructions below To modify bowling revenue line items 1 Select the lane associated with the line item you wish to modify 2 Press Open Check In CTRL 6 The Open Check In Modify screen appears 3 Double click the item you want to change The Modify Line Item dialog box appears 4 Change the fields you want to change You can only change sections that are white gray sections are unavailable to you To delete the line item press Checking In Open Play Bowlers R AMF BOSS Front Desk User s Guide AME Version 8 1 Basic keyboard users You can press 5 CTRL D or use your mouse to click E O F E FF Press after all changes have been made in steps 5 and 6 Customized Note If you changed a post pay item to pre pay keyboard users have the button on the the
30. istrative Settings manual for more information Type the amount and any other information the dialog box asks for and click OK or press the Enter key The amount you type into this dialog box appears in the white payment box which then displays the change due if applicable Similarly if the amount tendered is less than the amount due select another payment method until the total bill is paid If your center accepts change in an alternate currency a dialog box appears requiring you to select the currency in which you will give change Select the currency Primary or Secondary and press OK See your Administrative Settings manual for more information on Alternate Currencies When full payment has been given press En return to the Main screen 63 Providing Refunds All keyboard users you need to use your mouse to select click on Refund All keyboard users you need to use your mouse to select the item to refund AMF BOSS Front Desk User s Guide Version 8 1 Depending on the permissions that have been assigned to your user ID you can provide a refund for any item pre paid by a customer Basically Front Desk treats refunds as negative sales Generally there are two common situations involving a refund e Refunding a POS item e Refunding a game or time Refunding a POS item You will note that the process for refunding a POS item is different than in previous versions namely yo
31. l for more information on the Quantity Prompt All keyboard users you need to 2 use your mouse to select click on the payment type In the right area of the screen select the button corresponding to the type of payment the customer is giving you A dialog box pertaining to the payment method appears Choose any combination of the following payment methods e Cash Type the amount of cash the customer gives you in the Amount Collected box Click OK or press the Enter key e Credit Card Type the amount due You can also optionally enter the credit card number authorization number and expiration date Click OK or press the Enter key e Check Enter the check amount You can also optionally enter the check number driver s license number and authorization number Click OK or press the Enter key Accepting Payment R AMF BOSS Front Desk User s Guide AME Version 8 1 Basic keyboard users You can press CTRL D or you can use your mouse to click at this point Customized keyboard users have this button on their keyboards Accepting Payment e Gift Certificate Enter the amount of the gift certificate and click OK or press the Enter key Note If you have enabled Alternate Currency in Administrative Settings and if you are allowed to accept payment in that alternate currency select the currency from the Accept In drop down list on each of the payment method screens See the 3 Admin
32. le To help those of you using basic or customized keyboards we have incorporated many keyboard user instructions in the margins where they apply Of course instructions that involve entering information work the same way in either technology with your keyboard Using the Custom Keyboard If your center is using a customized keyboard you will notice that most keys will be familiar to you In this upgraded version however we have added some new keys that are the key equivalents to all of the Front Desk Navigation Bar buttons as well as special function keys that are not represented on the screen These are the Receipt No Sale Strike Spare Foul Split Miss Transfer Rotate and Print Score keys Introduction AMF BOSS Front Desk User s Guide Version 8 1 Online Help A comprehensive online help guide is available whenever you need it Simply press F1 or Help on your keyboard to access the main help menu then click on the help system you need Introduction 5 AMF BOSS Front Desk User s Guide Version 8 1 Before You Begin Action Buttons and System Navigation Action Buttons Throughout the system you will see buttons that actually allow you to perform actions on the screen If a button is not activated if it is dim or dark instead of in color the function is not available on that screen Some of these buttons and their respective functions are as follows Deletes the record line you have
33. lements Customized keyboard mouse The news is just as good if you are using the AMF custom keyboard the keyboard s buttons match those on the screen When you want to access a function you can press the keyboard key that looks like the one on the screen Likewise whenever we say to press a key on the keyboard you can click its counterpart on the screen with your mouse Basic keyboard mouse If you are using a basic keyboard and mouse setup you can use simple keystrokes to access the system s functions or you can point and click the screen AMF BOSS Front Desk User s Guide Version 8 1 elements with your mouse In fact there are some Front Desk functions you can access with your mouse only We tell you where those functions are As you can see there are many ways to access Front Desk functionality and navigate through the operations But we have combined the instructions for function to cover all of these methods When we say press a button that means you can press the button by pressing the key on the customized keyboard by clicking it with your mouse cursor or by touching the screen We include special keystroke combinations where applicable for those of you who are using a traditional keyboard i e CTRL 2 Additionally when we say select an item we mean to either click that item with your mouse cursor touch it or press the Enter key if applicable and we tell you when it s not applicab
34. list 5 From the Play Mode drop down list select the desired mode Before the bowlers arrive you should select Hold placing the lanes on hold After the league bowlers arrive you should then access this check in screen again selecting the lanes and pressing League Tourn Check In then Interfaced Programs then select Practice When the Turning On and Off Non Open Play Lanes 35 Basic keyboard users You can press CTRL D or use your mouse to click at this point Customized keyboard users have the button on the keyboard 36 AMF BOSS Front Desk User s Guide Version 8 1 league s practice time is up access this screen once again and select Play Turns on the scorer screen only Lane is being held for a league that is not yet ready to play Turns on the lane s and the scorer choose With or Without Pins With Pins means that the Pinspotter clears fallen pins as in a regular game and practice balls are returned Without Pins means that practice balls are returned but the Pinspotter does not clear fallen pins Scorer is started for league bowling Note You can also press Lane Control CTRL 2 to change the lane settings See Controlling Lane 6 Press A message appears informing you that the system has sent information on the bowlers in that league to your server Note Before you press you can press B Scorer Features Settings to change the default scorer settings for
35. ly enter the credit card number authorization number and expiration date Click OK or press the Enter key Check Enter the check amount You can also optionally enter the check number driver s license number and authorization number Click OK or press the Enter key Gift Certificate Enter the amount of the gift certificate and click OK or press the Enter key Note If you have enabled Alternate Currency in Administrative Settings and if you are allowed to accept payment in that alternate currency select the currency from the Accept In drop down list on each of the payment method screens See the Administrative Settings manual for more information 2 Basic keyboard users You can press 9 CTRL D or you can use your a a mouse to click _ at this point AMF BOSS Front Desk User s Guide Version 8 1 Type the amount and any other information the dialog box asks for and click OK or press the Enter key The amount you type into this dialog box appears in the white payment box which then displays the change due if applicable Similarly if the amount tendered is less than the amount due select another payment method until the total bill is paid Provide change if due If your center accepts change in an alternate currency a dialog box appears requiring you to select the currency in which you will give change Select the currency Primary or Secondary and press OK See your Administrativ
36. mber Working With Lanes AMF BOSS Front Desk User s Guide Version 8 1 Basic keyboard users You can 5 press CTRL D or you can use your ef mouse to click at this point Transferring Lanes aS Bee Choose a tab Actions or Features Once the desired tab is in view select the button that corresponds to the lane property you want to change The screen changes to reflect available options for that lane property Select the desired button then choose the appropriate option Press to change the property The system automatically returns you to the Main screen If you are asked to confirm the change press OK to complete the action or Cancel to reset without making the change You can transfer all of a bowler s information including the score display mode game type number of games and time played from one lane or lane range to another lane or lane range Note Lanes being transferred to must be off before you can begin the transfer The transfer process will turn the scorers and pinspotters on in the appropriate mode Working With Lanes 49 The Transfer key only appears on the customized keyboard not on the screen Basic keyboard users must use the CRTL T combination to access this function 90 AMF BOSS Front Desk User s Guide Version 8 1 To transfer lanes i Press the Transfer key or CRTL T on your keyboard The Transfer dialog box appears at the b
37. ment that is not yet ready to play Turns on the lane s and the scorer choose With or Without Pins With Pins means that the Pinspotter clears fallen pins as in a regular game and practice balls are returned Without Pins means that practice balls are returned but the Pinspotter does not clear fallen pins Play Scorer is started for tournament bowling Practice Note You can also press Lane Control CTRL 2 to change the lane settings See Controlling Lane Properties page 45 6 Press 1 A message appears informing you that the system has sent information on the bowlers in that tournament to your server you can press ae Note Before you press Scorer Features Settings to change the scorer settings for that tournament check in See page 43 7 Click OK or press the Enter key Note Remind bowlers to press Next Game after the last game bowled to receive scores from the last game in your tournament software Turning On and Off Non Open Play Lanes R AMF BOSS Front Desk User s Guide AME Version 8 1 Checking Out AMF Leagues AMF Tournaments and Third Party Interfaced Leagues and Tournaments As we have discussed previously the check in process differs between AMF Leagues AMF Tournaments and Third Party Interfaced Program Leagues and Tournaments However the check out process is the same for all of these types of events League and tournament bowlers pay elsewhere for their ga
38. ments Through Interfaced Programs 40 Checking Out AMF Leagues AMF Tournaments and Third Party Interfaced Leagues and Tournaments 43 Changing the Scorer Feature Settings 43 Working With Lanes 45 Overview 45 Controlling Lane Properties 45 Transferring Lanes 49 Rotating Lanes 51 ii Table of Contents R AMF BOSS Front Desk User s Guide AME Version 8 1 Accepting Payment 53 Overview 53 Pre Pay or Post Pay 53 Accepting Payment for Pre Pay Items During Check In or During Play 5 Selling Items Not Associated With a Lane 37 Selling POS Items Using Quick Keys 61 Providing Refunds 64 Refunding a POS item 64 Refunding a game 66 Managing Scores 69 Overview 69 Changing Scores Using Remote Control 70 Scorer Options 71 Printing Score Tickets 73 Printing a Current Ticket 73 Printing Saved Tickets 74 Handling Emergencies 15 Overview 75 Turning the Pinspotter Off 75 Turning the Pinspotter Back On 76 Locking the Workstation 11 Unlocking the Workstation 71 Table of Contents iii AMF BOSS Front Desk User s Guide Version 8 1 Using AMF Utilities 79 Overview 79 Accessing AMF Utilities 79 Clearing Lane Status 80 Restarting the Scorer 82 Managing Area Locks 83 Sending an unlock request 84 Deleting the lock 85 Refreshing the screen 85 Setting the Front Desk Number 86 IV Table of Contents AMF BOSS Front Desk User s Guide Version 8 1 Introduction Welcome to Front Desk The AMF BOSS Front Desk system delivers stat
39. mes and checking them out only involves turning off their lanes and viewing their game counts See the users manuals for both the League Module and Third Party Interface Programs for more information To check out league and tournament bowlers 1 Select the lane s to be checked out 2 Press Check Out CTRL 8 A table appears listing the number of games played for each lane number keyboard users have this button on their keyboards Changing the Scorer Feature Settings Front Desk allows you to change the scorer feature settings for a particular interfaced program league or tournament or for a particular AMF tournament Turning On and Off Non Open Play Lanes 43 AMF BOSS Front Desk User s Guide Version 8 1 without affecting the default settings for that league or tournament These default settings are maintained in Administrative Settings These instructions assume you are currently on the Non Open Check in screen To change the settings 1 After you have entered the Tournament ID number or Interfaced Program ID letters press 2 Press Scorer Features Settings The Scorer Information screen appears 3 Make any necessary changes by picking options from the drop down lists 4 Press OW to save or Z to cancel 5 Press to return to the Non Open Check In screen 6 Proceed with check in procedures 44 Turning On and Off Non Open Play Lanes AMF BOSS Front Desk Use
40. ministrative Settings this screen will show the amount due in the alternate currency as well as the primary currency See the Administrative Settings manual for more information In the Payment area select the payment method in which the refund will be given A dialog box appears requiring you to enter an amount If your center accepts alternate currency a dialog box appears requiring you to select the currency in which you will give the refund Select the currency Primary or Secondary and press OK See your Administrative Settings manual for more information on Alternate Currency Refund the money due After you have refunded the money press Mf return to the Main screen 65 AMF BOSS Front Desk User s Guide Version 8 1 Refunding a game To refund a game 1 Select the lane s on which the refund is due and press Check Out CTRL 8 The Check Out screen appears Keyboard users Use your arrow keys to 2 Select the line item on the left of the screen move up and down the line item list you want to refund Basic keyboard users You can press 3 ok MaF a Press The Cash screen appears Notice that a Refund button next to the Games Bowled field is enabled keyboard users have this button on their Ve ybodids Note The Refund button is present only if the number of prepaid games or minutes is greater than what was actually bowled Basic keyboard users You must use 4 Press
41. number on one lane press the Single Lane button then select the numerical button s corresponding to the lane number That number appears in the box below the buttons Note Setting the front desk number for one lane will actually make the change for both lanes of that pair Using AMF Utilities R AMF BOSS Front Desk User s Guide AME Version 8 1 To set the scorer s front desk number on a range of lanes press the Lane Range button then select the numerical button s corresponding to the first lane number in the range Next select the box after the to placing the cursor in that box and select the numerical buttons corresponding to the last lane number in the range 5 Press A message appears confirming the action 6 Click OK or press the Enter key on your keyboard Using AMF Utilities 87
42. ost pay Accepting Payment 53 AMF BOSS Front Desk User s Guide Version 8 1 items and then each item defined in the revenue key must be defined as pre or post pay Please refer to the Administrative Settings user s manual for detailed instructions on making these settings This section covers the following e Accepting Payment for Pre Pay Items During Check In or During Play page 54 e Selling Items Not Associated With a Lane page 57 e Selling POS Items Using Quick Keys page 61 Accepting Payment for Pre Pay Items During Check In or During Play These instructions assume you are currently on the Open Check In screen checking in bowlers 54 Accepting Payment AMF BOSS Front Desk User s Guide Version 8 1 To modify a line item after you have added it simply double click the item with your mouse make your changes as necessary on the Modify Line Item box then click OK or press Enter Basic keyboard users You can press CTRL D or you can use vat your mouse to click at this point Customized keyboard users have this button on their keyboards Accepting Payment A aS Bee To accept payment for pre pay items during check in ile Press the POS button CTRL 1 at the bottom left corner of the screen The Point Of Sale POS screen appears Notice that there are 4 tabs in the Line Item area e Items items available for sale e Coupons e Discounts e Payouts Payouts
43. ottom right of the Main screen In the Transfer this range from box type the lane transferring from If transferring from a range of lanes type the first lane number in the range press the Tab key on the keyboard then type the last lane number in the range in the To box In the to this range box type the lane number transferring to If transferring to a range of lanes type in the first lane number in the new range The system fills in the end lane number automatically based on the number of lanes in the range Press the Enter key on your keyboard The Confirm Lane Transfer dialog box appears If the lane numbers are correct press the Enter key or select Yes to transfer the lanes If the lane numbers are not correct press No or select ALT N and respecify the lane numbers Working With Lanes R AMF BOSS Front Desk User s Guide AME Version 8 1 Rotating Lanes Working With Lanes During a competition or league play bowlers may rotate lanes Lane rotation must be done through Front Desk so that bowlers names are rotated to the new lane when the current game is completed and a new game is initiated Note Only names are moved from scorer to scorer in a rotate unlike the transfer process which actually moves all information including number of games game type etc Additionally all lanes in the range must be on in order for the rotate to work For example if lanes 1 through 4 are on and lanes 7 th
44. payment has been given press Z return to the Main screen your mouse to click at this point Customized keyboard users have this button on their keyboards Selling POS Items Using Quick Keys Administrative Settings allows non lane revenue items to be associated with Quick Purchase Items or Quick Keys If your center uses Quick Keys they appear on the bottom right of your Front Desk Main screen next to the navigation arrow buttons Basically these keys allow you quick access to the POS screen when you sell one of these items A CTRL keystroke combination can also be set for each key so you can either click or touch the icon or press the keystroke combination on your keyboard to make the sale Note POS items in this screen will always be pre pay requiring you to accept payment to complete the transaction Note also that discounts and coupons are not accessible for quick keys Accepting Payment 61 AMF BOSS Front Desk User s Guide Version 8 1 To sell a POS Quick Key item l On the Front Desk Main screen press the Quick Key icon on the bottom right of your screen of the item you want to sell If your center has set up a CTRL keystroke combination for the revenue item you can also press those keys If a dialog box appears you can enter the quantity of the item then click OK or press the Enter key The Cash screen appears with that item selected Note See the Administrative Settings manua
45. potter and Lock keys allow you to do both of these operations easily This section covers the following e Turning the Pinspotter Off page 75 e Locking the Workstation page 77 Turning the Pinspotter Off Handling Emergencies To turn off the Pinspotter 1 Select the lane s on which the emergency is occurring Ze AMF BOSS Front Desk User s Guide Version 8 1 Press Pinspotter CTRL 5 The Pinspotter on that lane s turns off Turning the Pinspotter Back On To turn the pinspotter back on l Ds 3 Basic keyboard users You can navigate 4 from button to button using your arrow keys Select the button by pressing Enter Basic keyboard users You can press 5 CTRL D or you can use your mouse to ae click at this point Customized keyboard users have this button on their keyboards 76 Select the lane s on which you had turned the pinspotter off Press Lane Control CRTL 2 The Detailed Lane Control screen appears On the Actions tab select Pinspotter Modes OFF Select ON with Pins or ON withOUT Pins Handling Emergencies R AMF BOSS Front Desk User s Guide AME Version 8 1 Locking the Workstation To lock the workstation Press Unattended or Lock CTRL 4 The workstation locks and a User ID and Password screen appears Unlocking the Workstation To resume work type your name and password followed by pressing OK to unlock the workst
46. r s Guide Version 8 1 Working With Lanes Overview In addition to the lane control functions you control during check in Front Desk allows you to control other lane properties and perform additional operations such as lane transfers and rotations This section covers e Controlling Lane Properties page 45 e Transferring Lanes page 49 e Rotating Lanes page 51 Controlling Lane Properties The Detailed Lane Control screen in Front Desk allows you to perform a level of lane control for lanes that are both checked in and not checked in To access this screen 1 Select the lane s you want to control Working With Lanes 45 AMF BOSS Front Desk User s Guide Version 8 1 2 Press Lane Control CTRL 2 The Detailed Lane Control screen appears All keyboard users Press CTRL 2 Notice that the screen actually consists of two to access Lane Control Once there separate tabs Actions and Features To access you can use your Tab key to the lane control options on either tab simply navigate the buttons or tabs on each screen and press Enter to select one select it The following table lists lane control options on the Actions tab BUTTON NAME AVAILABLE OPTIONS Practice Modes Practice with Pins Practice without Pins Off Alternation Open Style Non Alternating League Style Alternating Alternate After Game Baker Enabled Disabled Frames per I 2 310 Bowler Scoring Regular 8 Pin No
47. re no corresponding keys on the basic or customized keyboards that will navigate the screens or select the options To reboot or cold start the scorer l 2 Access AMF Utilities Press Scorer Control The Scorer Control screen appears In the Scorer Control area press the Reboot Scorer box To reboot the scorer on one lane press the Single Lane button then select the numerical button s corresponding to the lane number That number appears in the box below the buttons Note Rebooting a single lane actually reboots that pair of lanes To reboot the scorer on a range of lanes press the Lane Range button then select the numerical button s corresponding to the first lane number in the range Next select the box after the to Using AMF Utilities R AMF BOSS Front Desk User s Guide AME Version 8 1 placing the cursor in that box and select the numerical buttons corresponding to the last lane number in the range 5 Press 1 A message appears confirming the reboot action 6 Click OK or press the Enter key on your keyboard Managing Area Locks Using AMF Utilities This feature lets you know when another workstation has an area such as Leagues or Lockers locked in use On the AMF Area Locks screen you can do one of the following e Send a message to the workstation that has the area locked requesting that the personnel unlock the area so others can use it e Delete the lock
48. rough 10 are on and if you then try to rotate lanes 1 through 10 by 2 lanes it will not work The system will try to send names to lanes 5 and 6 which are off You can initiate a rotation once a session has begun Nothing will happen immediately at the lanes but the names will rotate when the new game is initiated at the scorer Take the following scenario for example turn on lanes 1 through 10 in a tournament The names are entered at the scorer and they start bowling the first game Sometime during the first game you initiate a rotate from lanes 1 through 10 by 4 lanes Nothing will happen to the lanes while they are bowling their game But when the game is complete and each lane presses New Game the names will move to the appropriate lane If the lane that the bowlers are supposed to move to is still in use another game the scorer will hold the names in limbo until that group of bowlers presses New Game The Rotate key only appears on the customized keyboard not on the screen Basic keyboard users must use the CRTL R combination to access this function 52 AMF BOSS Front Desk User s Guide Version 8 1 To rotate lanes l Press the Rotate key or CRTL R on your keyboard The Rotate dialog box appears at the bottom right of the Main screen In the Rotate this range from box type the lane number the bowler is rotating from If the bowler is rotating from a range of lanes type the
49. s Begins check in for generic AMF leagues Begins check in for all non open play games including tournaments and leagues and tournaments through the AMF Leagues and AME Tournaments software and through interfaced programs Before You Begin 9 AMF BOSS Front Desk User s Guide 10 Interfaced Programs Version 8 1 Starts the check out process From the Non Open Check In screen this begins AMF tournament check in From the Non Open Check In screen this begins check in for leagues and tournaments through interfaced programs Before You Begin AMF BOSS Front Desk User s Guide Version 8 1 Before You Begin aS w Navigation Buttons Front Desk offers several buttons that allow you to navigate through the screens Below are some examples On the Main screen scrolls up or down one row of lane blocks On the Main screen scrolls up or down one screen of lane blocks On the Main screen scrolls to the top or the bottom of the group of lane blocks Exits the Front Desk module Be aware that this button appears with the other arrow buttons directly under the lane display on the Front Desk module s Main screen 11 gt Be AMF BOSS Front Desk User s Guide Logging On Front Desk 12 Version 8 1 On the Main screen toggles between the detail lane view and the summary lane view Of course to access the Front Desk system you must first log
50. selection Checking In Open Play Bowlers R AMF BOSS Front Desk User s Guide AME Version 8 1 6 Completing the following fields is optional e Group Name If desired type up to Keyboard F2 twelve characters of the name of the bowler group for the lane or lane range for example Troop 1472 Keyboard F3 e Sheet Number If your center uses sheet numbers the number will show automatically You can however modify this number Modifying the sheet number starts the sequence with the number you enter You must use a number between 1 and 32767 Rennes e Bowler Count The number of people who want to bowl at the selected lane s All keyboard users You must use 7 Your center may have special holiday rates your mouse to check this box set in Administrative Settings see that manual for details If this applies to your center and if you are checking in a lane during one of these special holidays select the box next to Use holiday rates to place a check in the box A Basic keyboard users You can 8 Press to complete the Check In If the press CTRL D or you can click ing bowling revenue items you selected are post lor press Customized pay the Main screen appears You can accept keyboard users have the button payment during check out If the items are on the keyboard pre pay the Cash screen appears for you to accept payment and apply any relevant discounts and or coupons now See Checkin
51. sh drawer opens Provide change if due If your center accepts change in an alternate currency a dialog box appears requiring you to select the currency in which you will give change Select the currency Primary or Secondary and press OK See your Administrative Settings manual for more information on Alternate Currencies When the bowler has given you full payment press to return to the Main screen Selling Items Not Associated With a Lane Point of Sale POS items can be purchased at any time They can be either pre pay or post pay You can use Front Desk like a cash register to sell and accept payments for these items Accepting Payment o AMF BOSS Front Desk User s Guide Version 8 1 To sell POS items l Press POS CTRL 1 The POS screen appears Notice that there are 4 tabs in the Line Item area e Items items available for sale e Coupons e Discounts e Payouts Payouts are revenue items that are always treated as a negative amount and are non taxable Payout expenses usually come from the cash drawer You can click on the tab to change to the one you want to use in this case the Items tab Accepting Payment AMF BOSS Front Desk User s Guide Version 8 1 To modify a line item after you have 2 added it simply double click the item with your mouse make your changes as necessary on the Modify Line Item box then click OK or press Enter Basic keyboard users You
52. ss ae Scorer Features Settings to change the default scorer settings for this league play See Changing the Scorer Feature Settings page 43 7 Click OK or press the Enter key Note Remind bowlers to press Next Game after the last game bowled to receive scores from the last game in your leagues software Turning On and Off Non Open Play Lanes 39 40 AMF BOSS Front Desk User s Guide Version 8 1 Checking In AMF Tournaments with Tournaments Module Installed Your center may have the AMF Tournaments Module installed to check in and handle tournaments If this 1s the case please see that user s manual for instructions on how to check in tournaments Checking In Tournaments Through Interfaced Programs Some centers handle Tournament check in with software that is separate from but interfaced with Front Desk Checking in these types of tournament bowlers requires that you have already set up the tournament and its bowlers in the Interfaced Programs module of BOSS See that manual for more details To check in a tournament through third party interfaced programs 1 On the Main screen select a lane range The selected lanes are highlighted Note Keep in mind that the first lane in the range must be an odd number and you must select in pairs 2 4 etc In addition you do not need to turn on all lanes at the same time In other words you can start a ten team tournament one pair at a time
53. ss the trashcan icon Note You can search for a specific lock by entering the name of the area in the Search For box and or picking from the criteria on the Search On drop down list The lock is deleted Refreshing the screen To refresh the screen On the AMF Utilities Area Locks Management screen select the lock from the list and press Refresh The screen refreshes with the most recent information 85 AMF BOSS Front Desk User s Guide Version 8 1 Setting the Front Desk Number Front Desk Number 86 This feature allows you to specify which station the scorers communicate with Normally scorers are set to talk to or communicate with the server which is usually set as Front Desk Number There may be times however when communications are broken between the scorers and the server The AMF Utilities module allows you to reset the number to another workstation so that scorers can communicate with it rather than the server We suggest that when you fix the communication problem with Front Desk Number 1 you reset the scorers using this feature back to 1 To set the station with which the scorer communicates 1 Access AMF Utilities 2 Press Front Desk Number The Set Front Desk Number screen appears 3 Inthe Set Front Desk area use the lt and gt keys to enter the new number of the workstation that will communicate with the scorer 4 To set the scorer s front desk
54. the lane s box in the Main screen 5 From the Play Mode drop down list select the desired mode Before the bowlers arrive you should select Hold placing the lanes on hold After the tournament bowlers arrive you should then access this check in screen again selecting the lanes and pressing League Tourn Check In then Interfaced Programs then select Practice When the tournament s practice time is up access this screen once again and select Play 38 Turning On and Off Non Open Play Lanes AMF BOSS Front Desk User s Guide Version 8 1 Basic keyboard users You can press CTRL D or use your mouse to click at this point Customized keyboard users have the button on the keyboard Turns on the scorer screen only Lane is being held for a league that is not yet ready to play Turns on the lane s and the scorer choose With or Without Pins With Pins means that the Pinspotter clears fallen pins as in a regular game and practice balls are returned Without Pins means that practice balls are returned but the Pinspotter does not clear fallen pins Play Scorer is started for tournament bowling Note You can also press Lane Control CTRL 2 to change the lane settings See Controlling Lane Properties page 45 es 6 Press A message appears informing you that the system has sent information on the bowlers in that league to your server Note Before you press i you can pre
55. ting a line item called Adult Bowler The scorer automatically records how many games were bowled and these additional games show up on this screen But you may want to change a game from an adult price to a senior citizen price You can either delete the line item s and add the new one s or you can modify the line item s See Modifying and deleting a line item during check out on page 28 You can now add any other items if necessary You can also select applicable coupons and discounts from the Coupons and Discounts tabs yf Press or press the Enter key If the game was pre paid the Cash screen appears showing that the bowler owes 0 00 Press M again to return to Checking Out Bowlers AMF BOSS Front Desk User s Guide Version 8 1 All keyboard users You need to use 6 your mouse to select click on the payment type Checking Out Bowlers aS w the Main screen The lane is now checked out If the game is post pay the Cash screen appears Continue with the next steps to check out the lane In the left area of the screen select the button corresponding to the type of payment the bowler is giving you A dialog box pertaining to the payment method appears Choose any combination of the following payment methods Cash Type the amount of cash the customer gives you in the Amount Collected box Click OK or press the Enter key Charge Type the amount due You can also optional
56. type to select it e Coupons Checking In Open Play Bowlers 19 AMF BOSS Front Desk User s Guide Version 8 1 On the Items tab select the button pertaining to the rate desired Note If you choose a post pay game the other line item choices go gray and you cannot select another type of game You can reconcile numbers of games minutes played during check out To input any item more than once press the desired number of items on the numeric keypad on the keyboard and then select the revenue item You can also modify the quantity using the line item edit See page 22 Keyboard shortcut F5 Display Format F6 Score Format F7 Game Type F8 Style If the item is set as manual pricing in Administrative Settings a dialog box appears allowing you to enter a quantity and a rate Enter those items and click OK or press the Enter key The item appears in the right area of the screen as a selected item If the item is not set as manual pricing in Administrative Settings the item appears in the left area of the screen as a selected item You can modify these selected line items if necessary See Modifying and Deleting Line Items page 22 At this point you can select applicable coupons from the coupon tab and you can select applicable discounts from the Discounts tab Select options for display format score format game type and style The selection buttons change to show the options for your
57. u no longer use the general Refund key on the customized keyboard or the CTRL Shift R key combination on the basic keyboard To refund a POS item 1 Press the POS button CTRL 1 The Point of Sale screen appears 2 On the bottom right of your screen click the Refund box placing a checkmark in the box Note You must check this box before doing anything else on the screen Otherwise the system will not recognize the process as a refund 3 Inthe upper right area of your screen select the item you are refunding A dialog box appears requiring you to enter a quantity and or amount to refund Accepting Payment AMF BOSS Front Desk User s Guide Version 8 1 Basic keyboard users You can press CTRL D or you can use your mouse to click at this point Customized keyboard users have this button on their keyboards Basic keyboard users You can press CTRL D or can use your mouse to click at this point Customized keyboard users have this button on their keyboards Accepting Payment aS Bee Enter the quantity of the item to refund and click OK or press the Enter key on the keyboard Notice that the Line Item area now contains the item but with a negative sign in front of the quantity and the amount in parentheses indicating a negative sale Press Notice now that the screen displays the total due back to the customer If you have enabled Alternate Currency in Ad
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