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Ben Lomand Communications, LLC. DBA Ben Lomand Connect

1. Call Waiting Provides the user with a burst of tone to indicate that another call is waiting The second call can either be answered by flashing the switch hook or hanging up the phone and being rung back by the caller Call Waiting Cancel Allows a user to cancel the Call Waiting feature on a per call basis by dialing a specific two digit code Calling Name Delivery Identifies the name of the calling party Calling Name Number Delivery Identifies the name and 10 digit number of the calling party Calling Number Delivery Identifies the 10 digit number of the calling party Calling Number Delivery Blocking Blocks the delivery of the number to the called party on a per call basis Centrex Service A central office based service which provides PBX type features to business particularly multi line and residential customers Company Ben Lomand Communications Inc a wholly owned subsidiary of Ben Lomand Telephone Cooperative Inc which is the issuer of this tariff Conference Calling User can sequentially call additional parties and add them together to create a conference call Customer The person firm corporation or other entity which orders service and is responsible for the payment of charges and for compliance with the Company s tariff regulations Customer Originated Trace Permits the customer to initiate an attempted trace of the last completed incoming call immediately after the call is ter
2. 36 Convenience Dialing Consists of a maximum list size of thirty 30 numbers administered by a controller for the entire MVP customer group 37 Three Way Conference Allows a member of a customer group to D form a three way conference with two other parties either within or outside the customer group 38 Three Way Conference Call Transfer Allows a customer to transfer an D established call to another line within or outside the customer group 9 4 Centrex Rates 9 4 1 Centrex Lines Monthly Centrex Packages Rate MVP IBS 1 Business per multi line trunk or line 4 00 X X 2 Residential per multi line trunk or line 3 50 X X 3 Multiple Line Discounted Rate 1 00 X X 9 4 2 Local Switching Facilities Basic Access Charges Section 3 1 2 3 2 apply for each Centrex line in addition to the Centrex Line Rate l 2 Lines Minimum C 12 Month Term Agreement Required Issued February 5 2004 Effective February 9 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 76 9 Centrex Service Cont d 9 4 Centrex Rates Cont d 9 4 3 Centrex Features 9 4 3 1 Standard Features The following features are standard with each Centrex D line as denoted below Centrex Packages MVP IBS a Customer Groups X X b Direct Inwa
3. 4th Revised Page 64 4 3 Lifeline Assistance Program The Lifeline Assistance Program adopted by the Tennessee T Regulatory Authority provides for a federal credit equal to 100 percent of the Interstate Subscriber Line Charge or its equivalent value plus an equivalent state provided subsidy The program is available only in conjunction with residence individual line service The federal and state credits are applied to the local service bills for qualified residential recipients of Temporary Assistance for Needy Families TANF Supplemental Security Income SSI Food Stamps SNAP Medicaid National Free School Lunch Program or Low Income Home Energy Assistance Program LIHEAP Issued August 17 2012 4 3 1 Application amp Regulations Guidelines for implementation of this program are as follows Certification Procedures All applications for this service will be verified with the state agency responsible for administration of the programs mentioned preceding Processing Procedures The Company will process all applications and apply the appropriate credit on the customer s monthly bill A secondary service charge is not applicable for existing customers subscribing to Lifeline Verification Procedures The Company will reconcile and confirm eligibility semi annually by providing the agency involved with a computer tape directly or through a third party of all credit recipients A verification of eligible recipients
4. DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 49 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 4 Flexible Digital Access Deleted Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 4 Flexible Digital Access 3 1 4 1 Flexible Digital Access Rates and Charges Deleted Issued June 20 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer 1 Revised Page 50 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 4 Flexible Digital Access Cont d 1 Revised Page 51 3 1 4 2 Flexible Digital Access Rates and Charges Cont d Deleted Issued June 20 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchang
5. 4th Revised Page 62 4 Service Descriptions Cont d 3 8 D Reserved for future use Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Issued June 1 2009 Effective July 1 2009 Original Page 62 5 3 Service Descriptions Cont d 3 9 Local Channel Services N 3 9 1 General 3 9 2 Local Channel Service provides for a communication path between a designated customer premises and the serving wire center The minimum service period for Local Channel Service is one month Description of Services 3 9 2 1 3 9 2 2 3 9 2 3 3 9 2 4 Digital Local Channel A path for Digital service furnished from the demarcation point on the customer s premises to their Serving Wire Center Local Channel 2 wire A two wire path for service furnished from the demarcation point on the customer s premises to their Serving Wire Center Local Channel 4 wire A four wire path for service furnished from the demarcation point on the customer s premises to their Serving Wire Center Local Private Line Channel Local private line channels connect two or more points within the same exchange service area for communications but are not connected to general telephone facilities for either exchange or toll service Both two point and multi point service ordinarily
6. Barge In Exempt DCBY 5 Exempt DCPX i Directory Number Hunt 1 Distributed Hunt RR 2 First Hunt FRST 3 Circular Hunt CIRC 4 Sequential Hunt SEQ Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Centrex Packages Rate MVP IBS D 0 25 X X 0 25 X 0 25 X X 0 25 X 0 25 X 0 25 X 0 25 X X 0 25 X 0 25 X X 0 25 X X 0 25 X X 0 25 X X 0 25 X X 0 25 X X 0 25 X X 0 25 X X 0 25 X X Effective January 1 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 9 Centrex Service Cont d 9 4 Centrex Rates Cont d 9 4 3 Centrex Features 1 Revised Page 78 9 4 3 2 Optional Features The following optional features are available at a monthly rate indicated for each Centrex line as denoted below Cont d Acronym j Distinctive Ringing DSR k Inhibit Call Waiting ICWT l Intercom Dialing INT m Local Only LOCO n Permanent Hold HLD o Ring Again RAG p Speed Dialing 1 Short List SSC 2 Long List LSC 3 Group GSC 4 Convenience Dialing CVD q Three Way Conference 3WC r Three Way Conference Call Transfer UTF Issued December 17 2003 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Monthly Centrex Packages Rate MVP IBS 0 25 X X 0 25 X 0 25 X 0 25 X 0 25 X X 0 25 X X 0 25 X X 0 25 X X 0 25 X
7. DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 33 2 Regulations Cont d 2 5 Payment Arrangements Cont d 2 5 6 Discontinuance of Service Contd 2 5 6 7 Upon the Company s discontinuance of service to the Customer under Section 2 5 6 1 or 2 5 6 2 all applicable charges including but not limited to termination charges reasonable attorneys fees or any other fees incurred by the Company in the collection of any amount due under this tariff for services rendered or facilities provided shall become due Any attorneys or other collection fees incurred by the Company after discontinuance or service shall become due immediately upon invoice of such fees to the customer This is in addition to all other remedies that may be available to the Company at law or in equity or under any other provision of this tariff 2 6 Allowances for Interruptions of Service 2 6 1 Issued June 20 2002 Credit for Interruptions When the use of service or facilities furnished by the Company is interrupted due to any cause other than the negligence or willful act of the Customer or the operation or failure of the facilities or equipment provided by the Customer a pro rata adjustment of the monthly Recurring Charges subject to interruption will be allowed for the service and facilities rendered useless and inoperative by reason of the interruption whenever said interruption continues for a period of 2
8. June 20 2002 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Non recurring 300 00 125 00 155 00 65 00 30 00 125 00 125 00 Original Page 62 6 Recurring 70 00 25 00 50 00 50 00 30 00 125 00 125 00 Effective June 24 2002 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 62 7 3 Service Descriptions Cont d 3 10 D Issued July 1 2004 Effective August 1 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2 Revised Page 62 8 3 Service Descriptions Cont d 3 10 D Issued July 1 2004 Effective August 1 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2nd Revised Page 63 4 Assistance Programs 4 1 Telecommunications Relay Service TRS The Tennessee Telecommunications Relay Service TRS is a relay telecommunications service for the deaf hearing and or speech disabled population of the state of Tennessee The service permits telephone communications between individuals with hearing and or speech disabilities who must use a text
9. 00 The new rate applies to new or additional business services added and does not apply to changes to moves of or reconnect from removal due to non payment of existing services 12 4 2008 Tax Equity Pass Through Reduction for Business Customers Beginning October 1 2008 continuing through September 30 2009 non recurring Charges for new or additional business services including Basic Business and Multi Line Access Line Charges Business 12 Month Agreement Charges Payphone Transmission Line Charges will be 0 The new rate applies to new or additional business services added and does not apply to changes to moves of or reconnect from removal due to non payment of existing services Issued August 8 2008 Effective October 1 2008 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 82 3 12 Tax Equity Pass Through Reduction for Business Customers Cont d 12 5 Issued August 4 2009 2009 Tax Equity Pass Through Reduction for Business Customers Beginning October 1 2009 continuing through September 30 2010 non recurring Charges for new or additional business services including Basic Business and Multi Line Access Line Charges Business 12 Month Agreement Charges Payphone Transmission Line Charges trunk hunting voice mail and calling features wil
10. 3 3 The operator verifies that the called number is busy with a call in progress and the Customer requests interruption The operator will then interrupt the call advising the called party the name of the calling party One charge will apply for both verification and interruption Per Request Busy Line Verification 1 00 Busy Line Interrupt 1 00 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Service Descriptions Cont d 3 5 Intercept Referral Service Original Page 59 3 5 1 Intercept Referral is a service used when a customer disconnects service or changes their telephone number Calls to the intercepted telephone number are referred to a recorded announcement message that states that the called number has been disconnected or changed and refers calls to the new number 3 5 2 Intercept Referral Service is available at rates established below 3 5 2 1 Rates Intercept Referral Service Per telephone number referred Issued June 20 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Monthly Rates Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A
11. 4 Call Forward Busy Forwards incoming calls only while the customer s lineis M busy on another call a Call Forward Busy All Forwards all calls both incoming and intragroup M while the customer s line is busy on another call 6 Call Forward No Answer Forwards all calls that are not answered within a M predetermined number of ringing cycles T Call Hold Allows a customer to place one call on hold for any length of time M provided neither party goes on hook Activation of Call Hold requires the use of an activation code that is dialed after a switch hook flash Issued December 17 2003 Effective January 1 2004 Ben Lomand Communications Inc P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 70 1 9 3 Centrex Features cont d 9 3 1 Standard Centrex Features cont d 8 Call Pick Up All Calls Allows a customer to answer incoming calls to M another station by dialing a feature activation code To perform Call Pick Up both the ringing station and the station dialing the Call Pick Up activation code must belong to the same Call Pick Up group within the same customer group 9 Call Pick Up Groups Provides the ability to have multiple Call Pick Up M Groups CPUGs up to 50 within a single customer group 10 Call Waiting All Calls Informs a
12. 5 00 5 00 Changes per line Intra Presubscription Change 5 00 5 00 Changes per line Name Change 10 007 10 00 NOTE Manchester Only Res 40 00 30 00 15 00 30 00 5 00 5 00 10 007 Bus 50 00 45 00 15 00 30 00 5 00 5 00 10 007 N N N A promotional discount up to and including 100 of above non recurring charges may apply during promotional programs Line Restoral of SUSPENDED Service 30 00 40 00 See Tariff Section 12 for special rate reduction T Charge may be waived when change is result of marriage death or divorce Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer 30 00 40 00 1 N Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 16th Revised Page 41 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 2 Basic Access Cont d 3 1 2 3 Basic Access Rates and Charges Cont d 3 1 2 3 2 Recurring Charges Calls within the local calling scope are not billed based upon usage IntraLATA toll usage will be billed at tariffed rates asset forth in the company s Message Toll Services Tariff Tennessee T R A No 3 unless individual case based pricing is applicable The following flat rate charges apply McMinnville amp Sparta Only Monthly Basic Res
13. Charges Included in 8 1 1a above C b Monthly Recurring Charges 2 25 C 8 2 Public Payphones l The Company recognizes its responsibility for providing adequate telephone facilities to meet all reasonable public requirements The company will decide the extent character and location of the public telephone facilities It will attempt to locate payphones in places suitable to public convenience and safety Public payphone rates for local messages are 25 per call Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 69 9 Centrex Service Centrex Service is a central office based service which provides PBX type features to business particularly multi line and residential customers Centrex Service will be offered in specifically equipped central offices and is subject to availability of other required facilities Centrex Service may not be used to resell local or long distance service One primary directory listing is provided without charge for each Centrex system Additional directory listings can be obtained as specified in the Directory Listing provisions of this tariff Temporary suspension of service does not apply to Centrex Service 9 1 Provision of Service 9 1 1 The Company will determin
14. Regulations Cont d 2 5 Payment Arrangements Cont d 2 5 5 Deposits Cont d Issued June 20 2002 2 5 5 3 2 5 5 4 When a service or facility is discontinued the amount of a deposit if any will be applied to the Customer s account and any credit balance remaining will be refunded Before the service or facility is discontinued the Company may at its option return the deposit or credit to the Customer s account Deposits held will accrue interest at the standard passbook rate in effect during the time the deposit is held Discontinuance of Service 2 5 6 1 2 5 6 2 2 5 6 3 Upon nonpayment of any amounts owing to the Company the Company may by giving requisite prior written notice to the Customer in accordance with Tennessee Administrative Code discontinue or suspend service without incurring any liability Upon violation of any of the other material terms or conditions for furnishing service the Company may by giving reasonable notice in writing to the Customer discontinue or suspend service without incurring any liability if such violation continues during that period Upon condemnation of any material portion of the facilities used by the Company to provide service to a Customer or if a casualty renders all or any material portion of such facilities inoperable beyond feasible repair the Company by notice to the Customer may discontinue or suspend service without incurring any liability Effect
15. calling Station Local Exchange Carrier A company that furnishes exchange telephone service Mbps Megabits or millions of Bits per second MADN Multiple Appearance Directory Number Allows a telephone number to work in two locations Message Waiting This feature provides an indication to a station user that a message is waiting Indications may be visual lamp or audible shuttered dial tone Non Recurring Charges The one time charges for services or facilities including but not limited to charges for construction installation or special fees for which the Customer becomes liable at the time the service order is executed Off Hook The term off hook denotes the in use condition of a telephone exchange service line On Hook The term on hook denotes the idle condition of a telephone exchange service line Presubscription Presubscription is an arrangement whereby an end user may select and designate to a Local Exchange Company an interexchange carrier IC to access without an access code for intraLATA or interLATA calls This IC is referred to as the end user s predesignated IC Recurring Charges The monthly charges to the Customer for services facilities and equipment which continue for the agreed upon duration of the service Selective Call Rejection Allows customers to reject calls from up to 31 phone numbers Service Commencement Date The first day following the date on which t
16. customer who is on an established call M that a third party either from within or outside the customer group is trying to reach him her 11 Call Waiting Incoming Informs a customer who is on an existing call that a M third party from outside the customer group is trying to reach him her 12 Call Waiting Intragroup Informs a customer who is on an existing call thata M third party from within the customer group is trying to reach him her 13 Call Waiting Originating Allows Call Waiting tones to be imposed M automatically by the originating station 14 Direct Outward Dialing DOD Each individual station in a customer group M places calls to the exchange network by dialing an access code normally the digit 9 receiving a second dial tone and then dialing the external number External is defined as outside the customer group 15 Directory Number Hunt A call completion feature that increases the M likelihood of an incoming call being completed within a customer defined group of lines 16 Distinctive Call Waiting Tones Permits a called customer to determine M whether an incoming waiting call is external or internal to the customer group by providing different tone cadences for the two situations 17 Intercom Dialing Allows a customer to call other members of the same M customer group by using abbreviated dialing in lieu of the seven digit directory number dependent on customer equi
17. may be required to enter into written Service Orders which shall contain or reference the name of the Customer a specific description of the service ordered the rate to be charged the duration of the services and the terms and conditions in this tariff Effective February 23 2005 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised page 13 2 Regulations Cont d M 2 1 Undertaking of the Company Cont d 2 1 3 Terms and Conditions Cont d 2 1 3 3 At the expiration of the initial term specified in each Service Order or in any extension thereof service shall continue on a month to month basis at the then current rates unless terminated by either party upon reasonable notice Any termination shall not relieve Customer of its obligation to pay any charges incurred under the Service Order and this tariff prior to termination The rights and obligations which by their nature extend beyond the termination of the term of the Service Order shall survive such termination 2 1 3 4 This tariff shall be interpreted and governed by the laws of the State of Tennessee without regard of the State s choice of laws provision 2 1 3 5 Another telephone company must not interfere with the right of any person or entity to obtain service directly f
18. of DID numbers assigned to a customers per occasion Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 67 JS Miscellaneous Services Contd hd Assignment and use of Telephone Number Groups 7 2 1 The company will lease telephone numbers to area paging providers in blocks of 100 which may be assigned immediately or reserved for future use by the leasing company 7 2 2 The company does not guarantee to provide a number block consecutive to any other number block and assumes no liability for the leased numbers 7 2 3 The lessee will be responsible for providing interception of calls to vacant or reserved non working numbers The Company will be responsible for interception and administration of reserved numbers 7 2 4 Rates NXX NUMBERS Monthly Recurring Non Recurring Charges Charges Block of 100 Assigned 50 Block 480 00 Block of 100 Reserved 50 Block 30 00 Termination of 100 number Block to Central Office Trunk 26 00 Trunk 50 00 The Non Recurring charge applies to the first block of 100 numbers assigned to a customer per occasion Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lo
19. one non recurring charges excluding Hunting A promotional discount up to and including 100 of above non recurring charges may apply during promotional programs See Tariff 11 and 12 for special waivers Issued December 17 2003 Effective January 1 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 8 Revised Page 43 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 2 Basic Access Cont d 3 1 2 3 Basic Access Rates and Charges Cont d 3 1 2 3 4 Recurring Charges Cont d Optional Features Res Bus Anonymous Call Rejection 7 1 00 1 00 Automatic Callback 5 2 00 2 00 Automatic Recall s 2 00 2 00 BLC Works 2 19 95 19 95 Busy Phone Solution 9 95 9 95 Busy Phone Solution Deluxe 13 25 13 25 Call Forward Busy 1 00 1 00 Call Forward No Answer 2 1 00 1 00 Call Forward Remote Fixed 3 00 3 00 Call Forward Variable 5 1 00 1 00 Call Screening 2 00 2 00 Call Waiting 734 2 00 2 00 Call Waiting Cancel 34 N C N C Calling Name Delivery 5 00 5 00 Calling Name Number Delivery 77 7 00 7 00 Calling Number Delivery 5 00 5 00 Calling Number Delivery Blocking N C N C Customer Originated Trace 5 00 5 00 Deluxe Spontaneous Call Waiting 3 00 3 00 Identification Denied Origination 1 0
20. reconnect from removal due to non payment of existing services Issued August 26 2008 Effective September 1 2008 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 82 1 3 11 12 Non recurring Charges Waiver Program 12 11 12 1 Beginning March 1 2009 continuing until September 1 2009 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges 11 12 2 This promotion is available to new and existing BLC customers 11 12 3 The eligible products are local exchange basic access service Hunting 11 12 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff 11 12 4 The waiver of charges applies to new or additional residential services added and does not apply for charges to moves of or reconnect from removal due to non payment of existing services 11 13 Non recurring Charges Waiver Program 13 N 11 13 1 Beginning September 2 2009 continuing until March 1 2010 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges 11 13 2 This promotion is available to new and existing BLC customers 11 13 3 The eligible products are local exchange basic access service Hunting 11 13 3 1 These products are listed in the Ben Lom
21. subject of the availability or company facilities 3 1 5 1 Basic ISDN BRI includes the following features a Calling Number and Name Delivery b Touch Tone c Two Telephone Numbers per BRI d Hunting between ISDN lines Offered in McMinnville amp Sparta Only Issued September 20 2011 Effective October 1 2011 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2nd Revised Page 53 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 5 Integrated Services digital Network ISDN Cont d D 3 1 5 2 Basic ISDN Basic Rate Interface BRI customers will be charged applicable Non Recurring Charges and monthly Recurring Charges as specified in Sections 3 1 5 2 1 and 3 1 5 2 2 respectively 3 1 5 2 1 Non Recurring Charges Res Bus Line Connection Charges 60 00 80 00 per BRI line Subsequent Account Changes 30 00 40 00 changes Additions per order Presubscription Change Charge 5 00 5 00 Per change per BRI Line Restoral or Suspension 50 00 50 00 Of Service Charge 3 1 5 2 2 ISDN BRI Monthly Recurring Charges Basic ISDN BRI Monthly Recurring Charge 50 00 75 00 3 1 5 3 ISDN Primary Rate Interface PRI 3 1 5 3 1 Primary ISDN PRI includes the following features Callin
22. the circumstances In case of such temporary discontinuance the Customer will be promptly notified and afforded the opportunity to correct the condition which gave rise to the temporary discontinuance During such period of temporary discontinuance credit allowance for service interruptions as set forth in Section 2 6 following is not applicable 2 4 2 2 The Customer is responsible for ensuring that Customer provided equipment connected to Company equipment and facilities is compatible with such equipment and facilities The magnitude and character of the voltages and currents impressed on Company provided equipment and wiring by the connection operation or maintenance of such equipment and wiring shall be such as not to cause damage to the Company provided equipment and wiring or injury to the Company s employees or other persons Any additional protective equipment required to prevent such damage or injury shall be provided by the Company at the Customer s expense 2 4 3 Interconnection of Facilities Any special interface equipment necessary to achieve compatibility between the facilities and equipment of the Company used for furnishing local exchange service and the channels facilities or equipment of others may be provided at the Customer s expense Issued February 17 2005 Effective February 23 2005 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing
23. will be made The credit will be discontinued on the bill following written notification to the customer of ineligibility The ineligible customer s service will be converted to flat rate unless otherwise requested by the customer Rates amp Charges To participate in the Lifeline Assistance Program qualified residential customers will be required to subscribe to Basic Access Service as defined in this Tariff Lifeline Residence Individual Line Service Credit Monthly Rate 1 Federal Lifeline Credit 9 25 1 2 State Lifeline Credit 3 50 Effective September 1 2012 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 65 5 Promotional Offerings Sal Promotional Offerings The company from time to time may make promotional offerings of its services which may include waiving or reducing the applicable charges for the promoted service The promotional offerings may be limited as to the duration the date and times of the offerings and the locations where the offerings are made Promotions will be filed with the Tennessee Regulatory Authority for approval on one day s notice 5 2 Trial Service Offering In the normal course of business the Company at its discretion may elect to offer certain services to Customer on a trial basis These tria
24. within 15 days after the date of invoice are considered past due A late payment fee of 1 5 per month may be applied 2 5 2 4 A 30 00 charge will be assessed for checks with insufficient funds or 1 non existing accounts 2 5 2 5 Copies of customer bills will be available for a period of eighteen 18 N months The cost of providing copies of bills older than three 3 months will be 4 50 per copy for residential customers and 6 00 per copy for business customers A copy is defined as each single bill provided 2 5 3 Disputed Bills The Customer shall notify the Company of any disputed items on a bill within 15 days of receipt of the bill If the Customer and the Company are unable to resolve the dispute to their mutual satisfaction the Customer may file a complaint with the Tennessee Regulatory Authority or its successor in accordance with the TRA s rules of procedure Issued October 13 2006 Effective November 13 2006 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2 Revised Page 27 2 Regulations Cont d 2 5 Payment Arrangements Cont d 2 5 3 Disputed Bills Cont d 2 5 3 1 The date of the dispute shall be the date the customer notifies the company T of any disputed items on that customer s bill 2 5 3 2 The date of the r
25. 0 1 00 Denied Termination 1 00 1 00 Distinctive Ringing 1 00 1 00 Do Not Disturb with override codes 3 00 3 00 Hunting per trunk line 1 00 1 00 R Mega I D Package contains these features The Works Package contains these features choice of Spontaneous Call Waiting Identification or Deluxe Spontaneous Call Waiting Identification along with Basic Voice Mail gt The Busy Phone Solution contains these features along with Basic Voice Mail Busy Phone Solution Deluxe contains these feature along with Basic Voice Mail 5 Features are available on a pay per use basis for a cost of 50 per use 6 Continued reduction in price reflects tax relief pass through amount of 1 00 Issued August 14 2012 Effective October 1 2012 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 8th Revised Page 43 1 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 2 Basic Access Cont d 3 1 2 3 Basic Access Rates and Charges Cont d 3 1 2 3 4 Recurring Charges Cont d Optional Features Res Bus International Blocking N C N C Line Suppress N C N C MADN 2 00 2 00 Mega I D Package 6 95 6 95 Message Waiting Audible Visual 50 50 Selective Call Rejection 1 00 1 00 Simultaneous Ringing 2 00 2 00 Sp
26. 0 25 X 0 25 X X 0 25 X X D Effective January 1 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 79 10 Foreign Exchange and Foreign Central Office N 10 1 Foreign Exchange Service is a local service furnished to a customer from an exchange other than the one from which service would normally be provided and is limited to flat rate one party access line business and residential service 10 1 1 Foreign Exchange Service is not provided in connection with public or semi public telephone service 10 1 2 This is a special service and will be furnished in accordance with such methods as are best suited to meet plant and operating requirements subject to the availability of facilities 10 1 3 The rates rules and regulations of the foreign exchange apply for the class of service and equipment provided from the foreign exchange 10 1 4 Mileage measurement for interexchange channel charges is the airline distance between the principal central offices of the normal and foreign exchange When service is provided jointly with one or more telephone companies each telephone company s rates apply to that portion of the airline mileage within its operation area 10 1 5 Service may terminate at the normal exchange in a PBX a telephone instrument or any other authorized equipment 10 1 6 Foreign Exchange Service requested from other than the principal central offi
27. 11 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 85 14 Obsolete Service Offerings N 13 Bundled Services 13 1 Value Package Residential 13 1 3 Long Distance a Three hundred 300 minutes of domestic long distance provided by BEN LOMAND COMMUNICATIONS INC Issued June 16 2004 Effective June 21 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer
28. 2 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 58 3 Service Descriptions Cont d 3 4 Operator Assistance Cont d 3 4 1 Operator Assisted Surcharges The following surcharges will be applied on a per call 3 4 2 Issued June 20 2002 basis Third Number Billing 1 94 Collect Calling 1 94 Person to Person 3 00 Station to Station 1 94 General Assistance N C Busy Line Verification and Interrupt Service Busy Line Verification and Interrupt Service which is furnished where and to the extent that facilities permit provides the Customer with the following options 3 4 2 1 3 4 2 2 3 4 2 3 Busy Line Verification Upon request of the calling party the Company will determine if the line is clear or in use and report to the calling party Busy Line Verification with Interrupt The operator will interrupt the call on the called line only if the calling party indicates an emergency and requests interruption Rates Rates for Busy Line Verification and Interrupt Service as specified below will apply under the following circumstances 3 4 2 3 1 The operator verifies that the line is busy with a call in progress 3 4 2 3 2 The operator verifies that the line is available for incoming calls 3 4 2
29. 3 2 Optional Centrex Features Cont d 20 21 22 23 24 25 Issued December 17 2003 Directed Call Pick Up DCPU Barge In Exempt DCPU Barge In Exempt blocks any attempt by another station to barge in on an answered call to the station This feature is a terminating line option feature Directed Call Pick Up DCPU Exempt DCPU Exempt blocks any attempt by another station to pick up a call to the station by means of Directed Call Pick Up either Barge In or Non Barge IN This feature is a terminating line option feature Directed Call Pick Up DCPU Non Barge In DCPU Non Barge In permits customers to answer a call that is ringing any other line within the same customer group Once the call has been answered DCPU Barge In will not be allowed DCPU Non Barge In is an originating line option Directory Number Hunt A call completion feature that increases the D likelihood of an incoming call being completed within a customer defined group of lines Directory Number Hunt Distributed Hunt Hunting starts at a line in the group which follows the last line to which a call was completed and continues over all lines in a group which follows the last line to which a call was completed and continues over all lines in a hunt group until all the lines are covered once or the call is completed to an idle line whichever occurs first Distributed Hunt is normally used when an equal call distribution is requ
30. 4 hours or more from the time the interruption is reported to or known to exist by the Company except as otherwise specified in the Company s tariffs If the Customer reports a service facility or circuit to be inoperative but declines to release it for testing and repair it is considered to be impaired but not interrupted Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect 2 Regulations Cont d Local Exchange Services T R A No 1 Original Page 34 2 6 Allowances for Interruptions of Service Cont d 2 6 2 Issued June 20 2002 Limitations on Allowances No credit allowance will be made for a b c d e f g interruptions due to the negligence of or noncompliance with the provisions or this tariff by the Customer Authorized User Joint User or other common carrier providing service connected to the service of Company interruptions due to the negligence of any person other than the Company including but not limited to the Customer or other common carriers connected to the Company s facilities interruptions due to the failure or malfunction of non Company equipment interruptions of service during any period in which the Company is not given full and free access to its facilities and equipment for the
31. 5 526 528 646 3 1 1 3 Manchester Exchange N Beech Grove 394 Hillsboro 596 Manchester 723 728 954 Pelham 467 Tullahoma 393 454 455 461 563 Issued June 1 2009 Effective July 1 2009 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 2 Issued April 22 2004 4 Revised Page 39 Basic Access Basic Access provides the Customer with a single voice grade communications channel Each Basic Access will include a telephone number 3 1 2 1 3 1 2 2 Basic Access Service is available in the following offerings Basic Access service includes the following standard features at no additional charge a Touchtone b One Directory Listing c Inter and Intra Presubscription Optional Features A Basic Access Customer may order in addition to the standard features the following optional features at the rates specified in Section 3 1 2 3 3 and 3 1 2 3 4 Anonymous Call Rejection Automatic Callback Automatic Recall Call Forward Busy Call Forward No Answer Call Forward Remote Fixed Call Forward Variable Call Screening Call Waiting Call Waiting Cancel Calling Feature Packages Calling Name Delivery Calling Nam
32. 5 2 all costs fees and expenses reasonably incurred in connection with 1 All Non Recurring Charges reasonably expended by Company to establish service to Customer plus 2 any disconnection early cancellation or termination charges reasonably incurred and paid to third parties by Company on behalf of Customer plus 3 all Recurring Charges specified in the applicable Service Order tariff for the balance of the then current term 2 8 Transfer and Assignments Neither the Company nor the Customer may assign or transfer its rights or duties in connection with the services and facilities provided by the Company without the written consent of the other party except that the Company may assign its rights and duties a to any subsidiary parent company or affiliate of the Company b pursuant to any sale or transfer or substantially all the assets of the Company or c pursuant to any financing merger or reorganization of the Company Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 37 2 Regulations Cont d 2 9 Notices and Communications 2 9 1 The Company shall designate on the Service Order an address to which the Customer shall mail or deliver all notices and other communicat
33. Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 5 APPLICATION OF TARIFF This tariff sets forth the service offerings rates terms and conditions applicable to the furnishing of intrastate communications services by Ben Lomand Communications Inc to Customers within the local exchange service areas defined herein Issued February 17 2005 Effective February 23 2005 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 6 1 Definitions Certain terms used generally throughout this tariff are defined below Advance Payment Payment of all or part of a charge required before the start of service Anonymous Call Rejection Allows customers to reject calls from parties who have a privacy feature call block invoked that prevents the delivery of their calling number name to the called party Authority The Tennessee Regulatory Authority or its successor Authorized User A person firm corporation or other entity that either is authorized by the Customer to use local exchange telephone service or is placed in a position by the Customer either through acts or omissions to use local exchange telephone service Automatic Callback Permits the customer to automatically redia
34. Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Ben Lomand Communications LLC T dba Ben Lomand Connect Regulations and Schedule of Intrastate Charges Applying to Local Exchange Service Within the State of Tennessee Issued February 19 2008 Effective March 1 2008 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Table of Contents 1 Revised Page 1 Page Table of Contents 1 Explanation of Symbols 4 Application of Tariff 5 1 Definitions 6 2 Regulations 2 1 Undertaking of the Company 11 2 1 1 Scope 11 2 1 2 Shortage of Equipment or Facilities 11 2 1 3 Terms and Conditions 12 2 1 4 Liability of the Company 13 2 1 5 Notification of Service Affecting Activities 17 2 1 6 Provision of Equipment and Facilities 17 2 1 7 Non routine Installation 18 2 1 8 Ownership of Facilities 19 2 1 9 Telecommunications Service Priority 19 22 Prohibited Uses 19 2 3 Obligations of the Customer 20 2 3 1 General 20 2 3 2 Claims 22 2 4 Customer Equipment and Channels 22 2 4 1 General 22 2 4 2 Station Equipment 23 2 4 3 Interconnection of Facilities 23 2 4 4 Inspections 24 2 Payment Arrangements 25 2 5 1 Payment for Service 25 2 5 2 Billing and Collection of Charges 26 2 5 3 Disputed Bills 26 2 5 4 Advance Pay
35. Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 55 3 Service Descriptions Cont d 3 2 D Issued February 17 2005 Effective February 23 2005 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2nd Revised Page 56 3 Service Descriptions Cont d 3 3 Directory Assistance 3 3 1 Rates Per Local Directory Assistance Call exceeding exemptions 0 50 1 3 3 2 Exemptions a Residence Service 5 calls per billing cycle per billing account b Business Service 5 calls per billing cycle per ANI C c Handicap Unlimited Calls d Person legally blind and or otherwise unable to use a directory NOTE Exemption will be effective with written documentation of blindness and or physical disability Issued December 4 2008 Effective January 1 2009 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 57 3 Service Descriptions Cont d 3 4 Operator Assistance A Customer may obtain the assistance of a local operator to complete local exchange telephone calls in th
36. No 1 Original Page 60 3 Service Descriptions Cont d 3 6 Directory Listings The Company shall provide a single directory listing termed the primary listing in the telephone directory published by the local exchange provider in the Customer s exchange area of the Station number which is designated as the Customer s main billing number Directory listing of additional Company Station numbers other than the Customer s main billing number associated with a Customer s service will be provided for an additional monthly recurring charge per listing 3 6 1 The Company reserves the right to limit the length of any listing in the directory by the use of abbreviations when in its judgement the clearness of the listing or the identification of the Customer is not impaired When more than one line is required to properly list the Customer no additional charge is made 3 6 2 The Company may refuse a listing which is known not to constitute a legally authorized or adopted name contains obscenities in the name or any listing which in the opinion of the Company is likely to mislead or deceive calling persons as to the identity of the listed party or is a contrived name used for advertising purposes or to secure a preferential position in the directory or is more elaborate than is reasonably necessary to identify the listed party The Company upon notification to the Customer will withdraw any listing which is found to be in viola
37. Officer Ben Lomand Communications LLC DBA Ben Lomand Connect 2 Regulations Cont d Local Exchange Services T R A No 1 Original Page 24 2 4 Customer Equipment and Channels Cont d 2 4 3 2 4 4 Issued June 20 2002 Interconnection of Facilities Cont d 2 4 3 1 2 4 3 2 Local Service may be connected to the services or facilities of other communications carriers only when authorized by and in accordance with the terms and conditions of the tariffs of the other communications carriers which are applicable to such connections Facilities furnished under this tariff may be connected to Customer provided terminal equipment in accordance with the provisions of this tariff Inspections 2 4 4 1 2 4 4 2 Upon reasonable notification to the Customer and at a reasonable time the Company may make such tests and inspections as may be necessary to determine that the Customer is complying with the requirements set forth in Section 2 4 2 2 for the installation operation and maintenance of Customer provided facilities and equipment to Company owned facilities and equipment No credit will be allowed for any interruptions occurring during such inspections If the protective requirements for Customer provided equipment are not being complied with the Company may take such action as it deems necessary to protect its facilities equipment and personnel The Company will notify the Customer promptly if th
38. and Communications Local Exchange Tariff 11 13 4 The waiver of charges applies to new or additional residential services added and does not apply for charges to moves of or reconnect from removal due to non payment of existing services Issued August 27 2009 Effective September 2 2009 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 82 1 4 11 14 Non recurring Charges Waiver Program 14 N 11 14 1 Beginning March 2 2010 continuing until August 31 2010 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges 11 14 2 This promotion is available to new and existing BLC customers 11 14 3 The eligible products are local exchange basic access service Hunting 11 14 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff 11 14 4 The waiver of charges applies to new or additional residential services added and does not apply for charges to moves of or reconnect from removal due to non payment of existing services Issued February 19 2010 Effective March 2 2010 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A N
39. ation Basic Access Channel 5 00 N Provisioned each Initial install or subsequent changes Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 48 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 3 Basic Access Cont d 3 1 3 4 Basic Access Digital Interface Rates and Charges Cont d 3 1 3 4 2 Monthly Recurring Charges Basic Access Line Digital per termination Basic Access Service Digital Interface per termination Basic Access Digital Interface per termination Local Channel charge per channel Basic Access Group Interface DID DOD or 2 way per group per termination First 10 DID numbers Each additional block of 20 Numbers 150 00 200 00 5 00 37 00 N C 3 40 N N D T Rates for a volume of Numbers of greater than 1 000 will be provided on an Individual Case Basis Company reserves the right to reclaim numbers not in active use within one year Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC
40. ce of a multi office exchange will be provided according to the rates and regulations outline for Foreign Central Office Service 10 1 7 Rates 10 1 7 1 Flat Rate One Party Access Line business or residence 10 1 7 1 1 The appropriate business or residence monthly rates of the foreign exchange shall apply The application of service charges is based on the work activity performed in both the foreign exchange and normal exchange 10 1 7 2 Interexchange mileage per channel per mile 10 1 7 2 1 This Telephone Company concurs in the monthly rates installation charges and regulations for interexchange channels as filed with the Tennessee Regulatory Authority by South Central Bell Telephone Company of Tennessee in their General Subscriber Services Tariff Section A9 1 3 Rates and charges Issued January 20 2003 Effective January 31 2003 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 80 10 2 Foreign Central Office is a local service furnished to a customer in a multi office an exchange from a central office other than the one from which service would normally be furnished and is limited to flat rate one party access line Business and residential service 10 2 1 Foreign Central Office Service is not provided in connection with public or semi public telephone
41. contemplate communication between two stations only at the same time This channel may be used for either voice grade or sub voice grade service This service may not be used if signaling is required It is expressly declared that metallic facilities are in continually decreasing supply and that the Company does not hold itself in a position to make such facilities available In addition if modernization programs dictate the replacement of existing metallic facilities with non metallic facilities such as fiber optics the Company will not be required to continue this service over metallic facilities and notification will be made to customers 90 days prior to elimination of this service Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 3 Service Descriptions Cont d 3 9 Local Channel Services 3 9 3 Rates and Charges Digital Local Channel ea Local Channel 2 wire ea Local Channel 4 wire ea Local Private Line Channel ea Node Channel Termination ea Inter exchange Carrier Termination Termination to an ISP The non recurring charge applies to each point of termination of a local private line channel Monthly amount waived if the inter exchange carrier is Ben Lomand Communications Inc Issued
42. d September 27 2004 Effective October 15 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2 Revised Page 11 2 Definitions Cont d Voice Message Pager Notification Automatically pages the voice messaging system user to notify M them of new message Wake up Call Reminder Permits a customer to activate a wake up call reminder This feature rings the customer s line at a particular time set by the customer Warm Line Permits a customer to route calls to a predefined directory number whenever the subscribing customer s telephone is off hook for a specified time period Issued September 27 2004 Effective October 15 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer 2 Regulations Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2 Revised page 12 2 1 Undertaking of the Company 2 1 1 Issued February 17 2005 Scope The Company undertakes to furnish communications service in connection T with one way and or two way information and voice transmission between points within the State of Tennessee under the terms of this tariff Customers may use services and facilities provi
43. d Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 54 2 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 6 Miscellaneous Rates and Charges 3 1 6 2 Metallic Cable Pair Rental for Non Network Services C If available metallic cable pairs may be rented for non network services such as alarm circuits water control circuits etc There is no guarantee of transmission quality for vacant metallic cable pair rental The availability of metallic cable pairs for this use is limited to those not in use for telecommunications or reserved for such service by the Telephone company BLC Inc Prices quoted are for metallic pairs that do not require connections in the Central Office or are one mile or less in length Prices for metallic pairs that must be connected in the Central Office or are over one mile in length will be calculated as ICB A minimum of a twelve month term agreement is required for this service 3 1 6 2 1 Non recurring Charges Res Bus N Metallic Cable Pair Per End 30 00 40 00 Premise Visit Per Location 25 00 25 00 Central Office Connection ICB 3 1 6 2 2 Recurring Charges Res Bus N Metallic Cable Pair 10 00 10 00 Distance of One Mile or less per pair Distance of More than ICB One Mile Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief
44. d all required governmental approvals authorizations licenses consents and permits The Company may require a Customer to immediately shut down its transmission of signals if said transmission is causing interference to others Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer 2 Regulations Cont d Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 20 2 3 Obligations of the Customer 2 3 1 Issued June 20 2002 General The Customer shall be responsible for a b c d the payment of all applicable charges either non recurring recurring ICB or other charges pursuant to this tariff reimbursing the Company for damage to or loss of the Company s facilities or equipment caused by the acts or omissions of the Customer or the noncompliance by the Customer with these regulations or by fire or theft or other casualty on the Customer s premises unless caused by the negligence or willful misconduct of the employees or agents of the Company The Company will upon reimbursement for damages cooperate with the Customer in prosecuting a claim against the person causing such damage and the Customer shall be subrogated to the Company s right of recovery of damages to the extent of such payment providing at no charge as specified
45. ded under this tariff to obtain access to services offered by other service providers The Company is responsible under this tariff only for the services and facilities provided herein and it assumes no responsibility for any service provided by any other entity that purchases access to the Company network in order to originate or terminate its own services or to communicate with its own Customers 2 1 2 Shortage of Equipment or Facilities 2 1 2 1 The Company reserves the right to limit or allocate the use of existing facilities or of additional facilities offered by the Company when necessary because of lack of facilities or due to some other cause beyond the Company s control 2 1 2 2 The furnishing of service under this tariff is subject to the availability on continuing basis of all the necessary facilities and is limited to the capacity of the Company s facilities as well as facilities the Company may obtain from other carriers from time to time to furnish service as required at the sole discretion of the Company Terms and Conditions 2 1 3 1 Except as otherwise provided herein service is provided and billed on the basis of a minimum period of at least one month Unless otherwise specified herein for the purpose of computing charges in this tariff a month is considered to have 30 days All calculations of dates set forth in this tariff shall be based on calendar days unless otherwise specified herein 2 1 3 2 Customers
46. des a User with the option to call selected directory numbers by dialing a one or two digit code Spontaneous Call Waiting Identification Allows the transmission of Calling Party Name and or Number of the call waiting to the customer s access line Station Telephone equipment from or to which calls are placed Telemarketer Call Screening Service intercepts calls that are delivered as unknown unavailable and out of area The service plays the following announcement The number you have reached does not accept calls from telemarketers If you are a telemarketer please add this number to your Do Not Call List and hang up now Otherwise please press 1 or stay on the line Three Way Calling This features allows the customer to add another person to an existing conversation and have a three party conference call Toll Restriction Allows you to block the ability to dial long distance calls from your line Trunk A communications path connecting two switching systems in a network used in the established of an end to end connection User A Customer or any other person authorized by the Customer to use service provided under this tariff User Transfer Allows caller to exit a call established via three way calling leaving the other two callers connected VDN Virtual Directory Number Allows a directory number to be forwarded to another directory number without using a LEN in the switch Issue
47. ding a safe place to work and complying with all laws and regulations regarding the working conditions on the premises at which Company employees and agents shall be installing or maintaining the Company s facilities and equipment The Customer may be required to install and maintain Company facilities and equipment within a hazardous area if in the Company s opinion injury or damage to the Company s employees or property might result from installation or maintenance by the Company The Customer shall be responsible for identifying monitoring removing and disposing of any hazardous material e g friable asbestos prior to any construction or installation work complying with all laws and regulations applicable to and obtaining all consents approvals licenses and permits as may be required with respect to the location of Company facilities and equipment in any Customer premises or the rights of way for which Customer is responsible under Section 2 3 1 d above and granting or obtaining permission for Company agents or employees to enter the premises of the Customer at any time for the purpose of installing inspecting maintaining repairing or upon termination of service as stated herein removing the facilities or equipment of the Company not creating or allowing to be placed or maintained any liens or other encumbrances on the Company s equipment or facilities and making Company facilities and equipment available periodically
48. e Number Delivery Calling Number Delivery Calling Number Delivery Blocking Customer Originated Trace Deluxe Spontaneous Call Waiting Identification Denied Origination Denied Termination Distinctive Ringing M Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Do Not Disturb with override codes Hunting International Blocking Line Suppress MADN Message Waiting Audible Visual Selective Call Rejection Speed Dial 8 numbers Speed Dial 30 numbers Spontaneous Call Waiting Identification Telemarketer Call Screening Telephone Numbers Only Three Way Calling Toll Restriction User Transfer VDN N Wake Up Call Reminder Warm Line Effective May 1 2004 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 2 Basic Access Cont d 7 Revised Page 40 3 1 2 3 Basic Access Rates and Charges A Basic Access Customer will be charged applicable Non Recurring Charges and Recurring Charges as specified in Sections 3 1 2 3 1 and 3 1 2 3 2 respectively McMinnville amp Sparta Only 3 1 2 3 1 Non Recurring Charges Res Bus Line Connection Charge 30 00 40 00 per line Subsequent Account Change 30 00 40 00 Each Additional Line Premise Visit 25 00 25 00 Inter Presubscription Change
49. e Services T R A No 1 3rd Revision Page 52 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 5 Integrated Services Digital Network ISDN ISDN supports the D simultaneous use of voice and data over the same access line ISDN provides a completely digital transmission The Company ISDN is available as either Basic Rate Interface BRI or Primary Rate Interface PRI BRI consist of two bearer B channels and one data D channel The B channels can carry voice conversations at up to 64 KBPS and the D channel can carry data at up to 16 Kbps The customer s terminal equipment or the interconnection through non digital central offices may cause transmission speeds to be slower than the maximum achievable with ISDN PRI consist of twenty three bearer B channels and one data D channel With PRI the B channels can carry voice conversations at 1 544 megabits per second The customer s terminal equipment and interconnection through non digital central offices may cause transmission speeds to be slower than the maximum achievable Customer Premise Equipment that is compatible with the ISDN interface is the responsibility of the customer The Company is not responsible ifany changes in the provisioning of ISDN BRI or ISDN PRI result in the obsolescence of customer s equipment or the need for the customer to modify or change their customer premise equipment Additionally ISDN BRI and ISDN PRI are
50. e following manner In addition to the rates specified in Section 3 1 surcharges as specified in Section 3 4 1 will apply Third Number Billing Provides the Customer with the capability to charge a local call to a third number which is different from the called or calling party The party answering at the third number has the option to refuse acceptance of the charges in advance if queried by the operator Collect Calls Provides the Customer with the capability to charge a call to the called party On the operator announcement of a collect call the called party has the option to refuse acceptance of charges in advance or when queried by the operator Calling Cards Provides the Customer with the capability to place a call using a calling card of an Interexchange Carrier with or without the assistance of an operator Person to Person Calls completed with the assistance of an operator to a particular Station and person specified by the caller The call may be billed to the called party Station to Station Calls completed with the assistance of an operator to a particular Station The call may be billed to the called party General Assistance The Customer has the option to request general information from the operator such as dialing instructions country or city codes area code information and Customer Service 800 telephone numbers but does not request the operator to complete the call Issued June 20 2002 Effective June 24 200
51. e specific circumstances of the Customer s situation International Blocking A blocking service which prevents completion of outgoing international calls Intra LATA Toll Service Provides the customer with the ability to originate a call between points within a Local Access and Transport Area Joint User A person firm or corporation designated by the Customer as a user of local exchange service furnished to the Customer by the Company and to whom a portion of the charges for such facilities are billed under a joint use arrangement Issued April 22 2004 Effective May 1 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 3rd Revised Page 9 l Definitions Cont d M LATA A local access and transport area established pursuant to the Modification of Final Judgment entered by the United States District Court for the District of Columbia in Civil Action No 82 0192 for the provision and administration of communications services Line Suppress A service that keeps the telephone number from which a call is being made from being displayed on caller identification equipment at the called number Local Calling A completed call or telephonic communication between a calling station and any other station within the local service area of the
52. e what type of central office configuration is required to conform to standards of the company including transmission requirements Additional charges for special service arrangements to meet transmission may apply 9 1 2 All Centrex lines will be equipped with the Standard Features found in Section 9 3 1 following Optional features may also be selected for an additional monthly charge 9 1 3 Lines to provide connections between Centrex system locations are provided primarily for station to station communications Centrex lines may be terminated at different premises of the same customer provided they meet transmission requirements however appropriate intraexchange or interexchange private line charges may apply to off premises Centrex lines 9 2 Centrex Packages 9 2 1 Multi Line Variety Package MVP The MVP package is suitable for businesses that do not anticipate growth of over six lines The MVP features are designated as line options and are assignable on a per line basis allowing businesses to customize their communication system line by line An MVP group must be configured with single party lines only All lines terminating in a customer group must be served by the same central office switch and or its associated remotes Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications Inc P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand C
53. eed Dial 8 numbers 1 00 1 00 Speed Dial 30 numbers 1 00 1 00 Spontaneous Call Waiting Identification 3 2 00 2 00 Telemarketer Call Screening 2 95 2 95 Telephone Numbers Only 1 00 1 00 Three Way Calling 2 1 00 1 00 T Toll Restriction N C N C User Transfer 1 00 1 00 VDN 6 00 6 00 Wake up Call Reminder 1 00 1 00 Warm Line 1 00 1 00 NOTE Non recurring charges for optional features installed at the same time as basic service are covered in the standard line connection charge excluding Hunting Subsequent orders for installation of multiple optional features are billed only one non recurring charges excluding Hunting Telephone number not associated with local exchange service Requires an additional access line Requires special equipment Issued February 19 2008 Effective March 1 2008 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2nd Revised Page 44 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 2 Basic Access Cont d 3 1 2 3 Basic Access Rates and Charges Cont d 3 1 2 3 4 Recurring Charges Cont d D 3 1 2 3 5 E phone Measured Service E phone service is a measured version of basic phone service that includes the following services or features This service will be
54. elivery Three Way Calling D Calling Number Delivery Calling Number Delivery Blocking Deluxe Spontaneous Call Waiting Identification May select only one Call Identification feature May select only one Speed Dial feature gt May select only one Call Waiting Identification feature Issued June 16 2004 Effective June 21 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 84 13 Bundled Services Cont d 13 1 Value Package Residential cont d 13 1 3 Long Distance a Three hundred 300 minutes of domestic long distance provided by D BEN LOMAND COMMUNICATIONS INC b Thirty 30 minutes of domestic long distance provided by BEN LOMAND N COMMUNICATIONS INC 13 1 4 Rates and Charges a Non Recurring rates stated in Sections 3 1 2 3 1 and 3 1 2 3 3 apply unless superseded by a promotional tariff as defined in Section 11 of this tariff b Recurring rate for the Value Package Residential is 19 95 In order to receive the long distance minutes included in the bundles customers must select the BLC Value Package long distance plan of Ben Lomand Communications Inc with Ben Lomand Communications Inc selected as their Intra LATA and Inter Lata Primary Interexchange Carrier In order to receive the long distance m
55. ere is any need for further corrective action Within ten days of receiving this notice the customer must take this corrective action and notify the Company of the action taken Ifthe Customer fails to do this the Company may take whatever additional action is deemed necessary including the suspension of service to protect its facilities equipment and personnel from harm The Company will upon request 24 hours in advance provide the Customer with a statement of technical parameters that the Customer s equipment must meet Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 25 2 Regulations Cont d 2 5 Payment Arrangements 25 1 Issued June 20 2002 Payment for Service The Customer is responsible for payment of all charges for service and facilities furnished by the Company to the Customer or its Joint or Authorized Users Objections must be received by the Company within 30 days after statement of account is rendered or the charges shall be deemed correct and binding upon the Customer If an entity other than the Company imposes charges on the Company in addition to its own internal costs in connection with a service for which any Company charge is applicable those charges may be passed on to the C
56. ering point Distinctive Ringing Allows the customer to have a maximum of two telephone numbers with different ringing patterns on one basic local access or POTS line Distinctive Ringing is not available for DID numbers lines that are a member of a hunt group or T 1 channels Do Not Disturb with Override Code Allows customers to define a time period when incoming calls N are restricted During restricted time callers will hear an announcement that this number is not accepting calls Customers program the time period and can disable calls for the entire day without affecting the regular time schedule Callers are allowed to call during the quiet time with an override code programmed by the customer Dual Tone Multi Frequency DTMF The pulse type employed by tone dial station sets Exchange Carrier Any individual partnership association joint stock company trust governmental entity or corporation engaged in the provision of local exchange telephone service Flexible Digital Access Digital transmission facility operating at 1 544 Mbps May be divided to provide access to an interchange carrier in addition to providing one way outbound one way inbound two way traffic direct inward dialing or any combination thereof Hunting Routes a call to an idle station line within a hunt group Individual Case Basis ICB A service arrangement in which the regulations rates and charges are developed based on th
57. esolution is the date the Company completes its investigation and notifies the Customer of the disposition of the dispute 2 5 4 Advance Payments To safeguard its interests the Company may require a Customer to make an Advance Payment before services and facilities are furnished The Advance Payment will not exceed an amount equal to the Non Recurring Charge s and three months charges for the service or facility In addition where special construction is involved the Advance Payment may also include an amount equal to the estimated Non Recurring Charges for the special construction and Recurring Charges if any for a period to be set between the Company and the Customer The Advance Payment will be credited to the Customer s initial bill An Advance payment may be required in addition to a deposit Issued December 17 2003 Effective January 1 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 28 2 Regulations Cont d 2 5 Payment Arrangements Cont d 2 3 9 Issued June 20 2002 2 5 5 1 Applicants for service or existing Customer s whose financial condition is not acceptable to the Company or is not a matter of general knowledge may be required at any time to provide the Company a security deposit The deposit req
58. for maintenance purposes at a time agreeable to both the Company and the Customer No allowance for interruptions in service will be made for the period during which service is interrupted for such purposes Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 22 2 Regulations Cont d 2 3 Obligations of the Customer Cont d 23 2 Claims With respect to any service or facility provided by the Company Customer shall indemnify defend and hold harmless the Company from all claims actions damages liabilities costs and expenses including reasonable attorneys fees for a any loss destruction or damage to property of the Company or any third party or the death of or injury to persons including but not limited to employees or invites of either the Company or the Customer to the extent caused by or resulting from the negligent or intentional act or omission of the Customer its employees agents representatives or invites or b any claim loss damage expense or liability for infringement of any copyright patent trade secret or any proprietary or intellectual property right of any third party arising from any act or omission by the Customer including without limitation use of the Company s serv
59. from time to time by the Company any needed personnel equipment space and power to operate Company facilities and equipment installed on the premises of the Customer and the level of heating and air conditioning necessary to maintain the proper operating environment on such premises obtaining maintaining and otherwise having full responsibility for all rights of way and conduit necessary for installation of fiber optic cable and associated equipment used to provide local exchange service to the Customer from the cable building entrance or property line to the location of the equipment space described in 2 3 1 c Any costs associated with the obtaining and maintaining the rights of way described herein including the costs of altering the structure to permit installation of the Company provided facilities shall be borne entirely by or may be charged by the Company to the Customer The Company may require the Customer to demonstrate its compliance with this section prior to accepting an order for service Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer 2 Regulations Cont d Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 21 2 3 Obligations of the Customer Cont d 2 3 1 Issued June 20 2002 General Cont d e f g h provi
60. fying residential customers may participate in this program which provides a waiver of nonrecurring charges This promotion is available to new and existing BLC customers The eligible products are local exchange basic access service Hunting Voice Mail and Calling features Effective January 1 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2 Revised Page 82 11 Promotional Tariff Cont d 11 3 Issued June 23 2004 Non recurring Charges Waiver Program 3 Cont d 11 3 4 11 3 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff The waiver of charges applies to new or additional residential services added and does not apply for changes to moves of or reconnect from removal due to non payment of existing services Non recurring Charges Waiver Program 4 11 4 1 11 4 2 11 4 3 11 4 4 Beginning April 1 2004 continuing until July 1 2004 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges This promotion is available to new and existing BLC customers The eligible products are local exchange basic access service Hunting Voice Mail and Calling features 11 4 3 1 These products are listed in the Ben Lomand Communications Local Excha
61. g Number and Name Delivery Touch Tone 23 Telephone Numbers per PRI Hunting between ISDN lines ao of Residential rates may apply to public or private schools Issued September 20 2011 Effective October 1 2011 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 54 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 5 Integrated Services digital Network ISDN Cont d 3 1 5 3 ISDN Primary Rate Interface PRI Cont d Primary ISDN PRI customers will be charged applicable Non Recurring Charges and monthly Recurring Charges as specified in Sections 3 1 5 4 1 and 3 1 5 4 2 respectively 3 1 5 3 2 Non Recurring Charges Line Connection Charge 1 000 00 per PRI line Subsequent Account Changes 250 00 changes Additions per order Presubscription Change Charge 5 00 Per change per PRI NOTE Non recurring account change charges will not apply during the initial 30 day period following completion of a service order Line Re storal or Suspension 250 00 Of Service Charge 3 1 5 3 3 ISDN PRI Monthly Recurring Charges Primary ISDN PRI Month to Month 1 050 00 12 Month Contract 800 00 24 Month Contract 750 00 Issued June 20 2002 Effective June 24 2002 Ben L
62. g charges This promotion is available to new and existing BLC customers The eligible products are local exchange basic access service Hunting Voice Mail and Calling features 11 6 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff The waiver of charges applies to new or additional residential services added and does not apply for charges to moves of or reconnect from removal due to non payment of existing services 11 7 Non recurring Charges Waiver Program 7 11 7 1 11 7 2 11 7 3 11 7 4 Issued August 8 2006 Beginning August 21 2006 continuing until February 28 2007 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges This promotion is available to new and existing BLC customers The eligible products are local exchange basic access service Hunting Voice Mail and Calling features 11 7 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff The waiver of charges applies to new or additional residential services added and does not apply for charges to moves of or reconnect from removal due to non payment of existing services Effective August 21 2006 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Rev
63. he Company notifies the Customer that the requested service or facility is available for use unless extended by the Customer s refusal to accept service which does not conform to standards set forth in the Service Order of this tariff in which case the Service Commencement Date is the date of the Customer s acceptance of service The parties may mutually agree on a substitute Service Commencement Date Issued April 22 2004 Effective May 1 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 5 Revised Page 10 1 Definitions Cont d Service Order The written request for local exchange services executed by the Customer and the Company in a format specified by the Company The Service Order will be initiated by the Company upon the Customer s written or verbal request The request of the Customer and The acceptance thereof by the Company initiates the respective obligations of the parties as set forth therein and pursuant to this tariff but the duration of the service is calculated from the Service Commencement Date Services The Company s telecommunications services offered on the Company s network Simultaneous Ring or SimRing will allow you to add up to four numbers to your main number N to ring at same time Speed Dial Provi
64. he installation operation or maintenance of any Customer provided communications equipment Where such equipment is connected to the facilities furnished pursuant to this tariff the responsibility of the company shall be limited to the furnishing of facilities offered under this tariff and to the maintenance and operation of such facilities Beyond this responsibility the Company shall not be responsible for a the transmission of signals by Customer provided equipment or for the g y p quip quality of or defects in such transmission or b the reception of signals by Customer provided equipment or c network control signaling where such signaling is performed by Customer provided network control signaling equipment Non routine Installation At the Customer s request installation and or maintenance may be performed outside the Company s regular business hours or in hazardous locations in accordance with the provisions of 2 3 1 e In such cases charges based on cost of the actual labor material or other costs incurred by or charged to the Company will apply If installation is started during regular business hours but at the Customer s request extends beyond regular business hours into time periods including but not limited to weekends holidays and or night hours additional charges may apply Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Car
65. ice Descriptions Cont d 3 6 Directory Listings Cont d 3 6 4 8 Non Recurring Charges There will be no Non Recurring charges if requested 3 6 4 9 as part of the order initiating service After the initial service order the following charges will apply Per Listing or Per Number Change Primary Listing N C Additional Listing 20 00 D Non Listed Number 20 00 Non Published Number 20 00 Additional Line of Directory Information 20 00 N Recurring Charges Monthly Recurring Charges associated with Directory Listings are as follows BLC Per Listing or Frontier Per Number Change Residential Business Primary Listing N C N C N C Additional Listing 1 00 1 35 1 95 D Non Listed Number 1 00 N C N C Non Published Number 1 00 N C N C Additional Line of Directory Information 1 00 1 35 1 95 N 3 7 Emergency Services Enhanced 911 Allows Customers to reach appropriate emergency services including police fire and medical services Enhanced 911 has the ability to selectively route an emergency call to the primary E911 provider so that it reaches the correct emergency service located closest to the caller In addition the Customer s address and telephone information will be displayed to the primary E911 provider for display at the Public Service Answering Point PSAP E911 charges are assessed on each access line by the emergency district and are passed along to end users as a separate charge on each mon
66. ices and facilities in a name not contemplated by the agreement between the Customer and the Company 2 4 Customer Equipment and Channels 2 4 1 General A Customer may transmit or receive information or signals via the facilities of the Company Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 23 2 Regulations Cont d 2 4 Customer Equipment and Channels Cont d 2 4 2 Station Equipment Cont d 2 4 2 1 The Customer is responsible for providing and maintaining any terminal equipment on the Customer premises The electric power consumed by such equipment shall be provided by and maintained at the expense of the Customer All such terminal equipment must be registered with the FCC under 47 C F R Part 68 and all wiring must be installed and maintained in compliance with those regulations The Company will where practicable notify the Customer that temporary discontinuance of the use of a service may be required due to customer equipment T interfering with the network however where prior notice is not practicable nothing contained herein shall be deemed to impair the Company s right to discontinue forthwith the use of a service temporarily is such action is reasonable under
67. idential Access Line Charge 12 00 1 Basic Business Access Line Charge 23 82 Multi Line Trunk Charge 23 82 Business 12 Month Term Agreement Charge 18 82 Manchester Area Only Monthly Basic Residential Access Line Charge 12 30 1 Basic Business Access Line Charge 31 82 Multi Line Trunk Charge 31 82 Business 12 Month Term Agreement Charge 26 82 Reflects the October 1 2012 tax relief pass through amount of 1 18 Issued June 10 2013 Effective July 1 2013 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 2 Basic Access Cont d T R A No 1 3 1 2 3 Basic Access Rates and Charges Cont d 3 1 2 3 3 Optional Feature Non Recurring Charges Optional Calling Features Anonymous Call Rejection Automatic Callback Automatic Recall Call Forward Busy Call Forward No Answer Call Forward Remote Fixed Call Forward Variable Call Screening Call Waiting Call Waiting Cancel Calling Feature Packages Calling Name Delivery Calling Name Number Delivery Calling Number Delivery Calling Number Delivery Block Customer Originated Trace Denied Origination Denied Termination Distinctive Ringing Hunting per tr
68. ilure of performance or equipment due to causes beyond its control including but not limited to acts of God fire flood or other catastrophes any law order regulation direction action or request of the United States Government or of any other government including state and local governments having or claiming jurisdiction over the Company or of any department agency commission bureau corporation or other instrumentality of any one or more of these federal state or local governments or any civil or military authority national emergencies insurrections riots wars unavailability of rights of way or materials or strikes work shortages D or other labor difficulties The Company shall not be liable for any act or omission of any entity furnishing to the Company or to the Company s Customers facilities or equipment used for or with the services the Company offers The Company shall not be liable for any damages or losses due to the fault or negligence of the Customer or due to the failure or malfunction of Customer provided equipment or facilities Effective February 23 2005 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect 2 Regulations Cont d Local Exchange Services T R A No 1 1 Revised page 15 M 2 1 Undertaking of the Company Cont d 2 1 4 Liabili
69. imposing Call Waiting tones on the station s line Intercom Dialing Allows a customer to call other members of the same D customer group by using abbreviated dialing in lieu of the seven digit directory number Local Only Lines assigned this feature can only receive calls from of the same group All other incoming calls are routed to another line Permanent Hold Permits a customer on an active call to retrieve a waiting call or perform Three Way Conference Call Transfer just by flashing the switch hook The original call is placed in a temporary hold state Ring Again Allows a customer encountering a busy station to be when the D station becomes idle and to be placed automatically in a ring again mode Speed Calling Allows users to place calls to a list of frequently called by D dialing a Speed Calling code instead of dialing the entire directory number This feature is available in list sizes of eight 8 and thirty 30 Effective January 1 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2 Revised Page 75 9 Centrex Service Cont d 9 3 Centrex Features Cont d 9 3 2 Optional Centrex Features Cont d 35 Group Speed Calling Consists of maximum list size of thirty 30 numbers administered by a controller for the entire IBS customer group
70. ing Cancel User Transfer Wake Up Call Reminder Calling Name Delivery Warm Line Calling Name Number Delivery Calling Number Delivery Calling Number Delivery Blocking Deluxe Spontaneous Call Waiting Identification May select only one Call Identification feature May select only one Speed Dial feature gt May select only one Call Waiting Identification feature Issued November 17 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Effective November 24 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 84 2 13 Bundled Services Cont d 13 2 BLC Best Value Package Residential cont d 13 2 3 Rates and Charges a Non Recurring rates stated in Sections 3 1 2 3 1 and 3 1 2 3 3 apply unless superseded by a promotional tariff as defined in Section 11 of this tariff b Recurring rate for the BLC Best Value Package Residential is 15 007 T 1 12 00 of this rate is dedicated the Local Service line rate and 3 00 is dedicated for calling features gt Rates do not include any Subscriber line charges universal service charges LNP 911 charges or taxes The Best Value Package Residential is not available to the Lifeline Assistance Program Issued June 10th 2013 Effective July 1 2013 Ben Lomand Communications LLC P O Box 638 McMinnville TN 37
71. innville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect 3 Regulations Cont d Local Exchange Services T R A No 1 Original Page 16 2 1 Undertaking of the Company Cont d 2 1 4 Issued June 20 2002 Liability of the Company Cont d 2 1 4 9 The Company shall not be liable for any damages resulting from delays in meeting any service dates due to delays resulting from normal construction procedures Such delays shall include but not be limited to delays in obtaining necessary regulatory approvals for construction delays in obtaining right of way approvals and delays in actual construction work 2 1 4 10 The Company shall not be liable for any damages whatsoever to property 2 1 4 11 resulting from the installation maintenance repair or removal of equipment and associated wiring unless the damage is caused by the Company s willful misconduct or negligence The Company shall not be liable for any damages whatsoever associated with service facilities or equipment which the Company does not furnish or for any act or omission of Customer or any other entity furnishing services facilities or equipment used for or in conjunction with Ben Lomand Communications service 2 1 4 12 The Company shall not incur any liability direct or indirect to any person who 2 1 4 13 dials or attempts to dial the digits 9 1 1 or to any other person wh
72. inutes included in the bundles customers must select the BLC Value Package long distance plan of Ben Lomand Communications Inc with Ben Lomand Communications Inc selected as their Intra LATA and Inter Lata Primary Interexchange Carrier 2 Rates do not include any Subscriber line charges universal service charges LNP 911 charges or taxes The Value Package Residential is not available to the Lifeline Assistance Program Issued June 16 2004 Effective June 21 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 13 Bundled Services 13 2 BLC Best Value Package Residential Original Page 84 1 N This package provides the residential customer with Local Exchange Service and calling features 13 2 1 Local Exchange Service a As defined under Section 3 1 of this tariff 13 2 2 Calling Features b Customers subscribing to this package may select any or all of the following features Anonymous Call Rejection International Blocking Automatic Callback Line Suppress Automatic Recall Message Waiting Audible Visual Call Forward Busy Selective Call Rejection Call Forward No Answer Speed Dial 8 numbers Speed Dial 30 numbers Call Forward Variable Spontaneous Call Waiting Identification Three Way Calling Call Waiting Toll Restriction Call Wait
73. ions except that Company may designate a separate address on each bill for service to which the Customer shall mail payment on that bill All notices or other communications required to be given pursuant to this tariff will be in writing Notices and other communications of either party and all bills mailed by the Company shall be presumed to have been delivered to the other party on the third business day following deposit of the notice communications or bill with the U S Mail or private delivery service prepaid and properly addressed or when actually received or refused by the addressee whichever occurs first The Company or the Customer shall advise the other party of any changes to the addresses designated for notices other communications or billing by following the procedures for giving notice set forth herein 3 Service Descriptions 3 1 Local Exchange Service The Company s Local Telephone Service provides a Customer with the ability to connect to the Company s switching network which enables the Customer to Issued June 20 2002 place or receive calls to any calling Station in the local calling area as defined herein access enhanced 911 Emergency Service where available access the interexchange carrier selected by the Customer for intraLATA interLATA or international calling access Operator Services access Directory Assistance place or receive calls to 800 telephone numbers access telecommunicatio
74. ired Directory Number Hunt First Hunt Hunting starts with the first line in the hunt group regardless of the directory number dialed and continues to the end of the hunt group or until the call is completed to an idle line whichever occurs first Effective January 1 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer 9 Centrex Service Cont d Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 74 9 3 Centrex Features Cont d 9 3 2 Optional Centrex Features Cont d 26 27 28 29 30 31 32 33 34 Issued December 17 2003 Directory Number Hunt Circular Hunt Hunting starts with the line associated with the dialed directory number of the hunt group and continues over all lines until the lines of the hunt group are searched once or the call is completed to an idle line whichever occurs first Directory Number Hunt Sequential Hunt Hunting starts with the line associated with the dialed DN and ends when the call is completed to an idle line or when the last line of the hunt group is reached whichever occurs first Distinctive Ringing Distinctive Ringing produces a different cadence for intragroup and DID calls that terminate to a line Inhibit Call Waiting Allows a customer to inhibit both Dial Call Waiting and Call Waiting Originating from
75. ised Page 82 1 1 11 8 Non recurring Charges Waiver Program 8 11 8 1 Beginning March 16 2007 continuing until September 1 2007 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges 11 8 2 This promotion is available to new and existing BLC customers 11 8 3 The eligible products are local exchange basic access service Hunting 11 8 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff 11 8 4 The waiver of charges applies to new or additional residential services added and does not apply for charges to moves of or reconnect from removal due to non payment of existing services 11 9 Non recurring Charges Waiver Program 9 11 9 1 Beginning September 2 2007 continuing until February 29 2008 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges 11 9 2 This promotion is available to new and existing BLC customers 11 9 3 The eligible products are local exchange basic access service Hunting 11 9 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff 11 9 4 The waiver of charges applies to new or additional residential services added and does not apply for charges to moves of or reconnect from removal due to non payment of existing services Issued August 27 2007 Effective September 2 2007 Ben Lomand Communications LLC P O Box 638 McMi
76. ive June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 30 2 Regulations Cont d 2 5 Payment Arrangements Cont d 2 5 6 Discontinuance of Service Cont d 2 5 6 4 D 2 5 6 5 Upon any governmental prohibition or required alteration of services to be provided or any violation of any applicable law or regulation the Company may immediately discontinue or suspend service without incurring any liability 2 5 6 6 The Company may discontinue the furnishings of any and or all service s to a Customer without incurring any liability 2 5 6 6 1 Immediately and without notice if the Company deems that such action is necessary to prevent or to protect against fraud or to otherwise protect its personnel agents facilities or services The Company may discontinue service pursuant to this subsection if a The Customer refuses to furnish information to the Company regarding the Customer s credit worthiness its past or current use of common carrier communications services or its planned use of service s or Issued February 17 2005 Effective February 23 2005 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communicatio
77. l be 0 The new rate applies to new or additional business services added and does not apply to changes to moves of or reconnect from removal due to non payment of existing services In addition all new business customers that install new business lines will receive a one time 50 credit toward the first bill during this time period Effective October 1 2009 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 83 13 Bundled Services 13 1 Value Package Residential This package provides the residential customer with Local Exchange Service calling features and long distance service 13 1 1 Local Exchange Service a As defined under Section 3 1 of this tariff 13 1 2 Calling Features b Customers subscribing to this package may select any or all of the following features Anonymous Call Rejection International Blocking Automatic Callback Line Suppress Automatic Recall Message Waiting Audible Visual Call Forward Busy Selective Call Rejection Call Forward No Answer Speed Dial 8 numbers Speed Dial 30 numbers Call Forward Variable Spontaneous Call Waiting Identification Three Way Calling Call Waiting Toll Restriction Call Waiting Cancel User Transfer Wake Up Call Reminder Calling Name Delivery Warm Line Calling Name Number D
78. l offerings do not obligate the Company to continue the trail beyond a stated period or to offer said services as general tariffed offering in the future 6 Individual Case Basis ICB Arrangements Arrangements will be developed on an individual case basis in response to a bona fide request from a Customer or prospective Customer to develop a competitive bid for a service offered under this tariff Rates quoted in response to such competitive requests may be different than those specified for such service in this tariff ICB rates will be offered to the Customer in writing and on a non discriminatory basis 7 Miscellaneous Services 7 1 Direct Inward Dialing DID Service 7 1 1 Direct Inward Dialing DID Service provides the central office switching equipment necessary to allow direct inward dialing from the local exchange and long distance networks to stations and attendant positions associated with the customer premises switching systems 7 1 2 The provision of DID Service is subject to availability of facilities and telephone numbers and requires the use of appropriate customer premises equipment 7 1 3 DID Service must be provided on all lines in a trunk or access line group arranged for inward service The service does not contemplate the routing of calls to selected numbers within the direct inward dialing number group over a separate trunk or access line group Issued June 20 2002 Effective June 24 2002 Ben L
79. l the last outgoing telephone number dialed Automatic Recall Allows the customer to return a call to the last number received by pressing a pre assigned number Call Forward Busy Automatically routes incoming calls to a designated answering point when the called line is busy Call Forward No Answer Automatically routes incoming calls to a designated answering point when the called line does not answer within a pre specified number of rings Call Forward Remote Fixed Automatically routes incoming calls to a designated answering N points The incoming calls are associated with a telephone number for which no local service exists Call Forward Variable Automatically routes incoming calls to a designated answering point regardless of whether the user s station is idle or busy Call Screening A two digit code passed by the local switching system with the automatic N number identification at the beginning of a call that provides information about the originating line Issued December 19 2002 Effective December 30 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2 Revised Page 7 l Definitions Cont d Call Transfer Consultation Conference Provides the capability to transfer or add a third party using the same line
80. mand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 68 8 Payphone Services Payphone service in conjunction with a payphone instrument is located either in a public or semi public place to allow the public payphone users to originate telecommunications and pay the applicable charges by 1 inserting coins into the equipment or 2 using a credit card or 3 third party billing or 4 calling collect 8 1 Payphone Transmission Line 8 1 1 Optional Operator Screening is offered to prevent operator assisted calls from being billed to the line and provides central office blocking of 011 calls direct distance dialed to numbers outside the North American Numbering Plan This feature is offered subject to the availability of facilities a Non Recurring Charges Service charges are applied on the same basis as for individual line business service covered in Section 3 1 2 3 1 of this tariff b Monthly Recurring Charges A flat rate of 1 5 times the business one party access line as shown in Section 3 1 2 3 2 of this tariff 8 1 2 Optional Coin Supervision Transmission provides dial tone first with inbound signaling capability from the central office for pay telephones that do not have signaling capability within the telephone The signaling capability provides operators and or operator systems coin control where facilities and operating conditions exist a Non Recurring
81. ments 27 2 5 5 Deposits 28 2 5 6 Discontinuance of Service 29 2 6 Allowances for Interruptions in Service 33 2 6 1 Credit for Interruptions 33 2 6 2 Limitations on Allowances 34 2 6 3 Use of Alternative Service Provided by the Company 35 2 7 Cancellation of Service 35 2 7 1 Cancellation of Application for Service 35 2 7 2 Cancellation of Service by the Customer 36 2 8 Transfer and Assignments 36 2 9 Notices and Communications 37 Issued June 20 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 11th Revised Page 2 Table of Contents Cont d Page 3 Service Descriptions 3 1 Local Exchange Service 37 3 1 1 Local Calling Areas 38 3 1 2 Basic Access 39 D D 3 1 3 Basic Access Digital Interface 47 3 1 4 Flexible Digital Access 49 3 1 5 Integrated Services Digital Network ISDN 52 3 1 6 Miscellaneous Rates amp Charges 54 3 1 6 Miscellaneous Rates amp Charges Cont 54 1 3 2 Voice Mail 55 3 3 Directory Assistance 56 3 4 Operator Assistance 57 3 4 1 Operator Assisted Surcharges 58 3 4 2 Busy Line Verification and Interrupt Service 58 3 5 Intercept Referral Service 59 3 6 Directory Listings 60 3 7 Emergency Services Enhanced 911 62 3 8 Reserved for Future Use 62 1 3 9 Local Channel Service 62 5 3 10 62 7 4 Assista
82. mer group is trying to reach him her Call Waiting Intragroup Informs a customer who is on an existing call that a third party from within the customer group is trying to reach him her Call Waiting Originating Allows Call Waiting tones to be imposed automatically by the originating station Cancel Call Waiting Allows a customer to prevent on a per call basis any incoming or intragroup call from being call waited on his her line Incoming calls are given busy treatment Direct Call Waiting Allows the customer to originate a call to a busy station within the same customer group and impose Call Waiting on that station when the customer does not have any of the Call Waiting options on his her line Directed Call Pick Up DCPU Any Station DCPU Any Station is a D terminating line option A call to a station assigned the DCPU option can be picked up by any other member of the customer group Directed Call Pick Up DCPU Barge In DCPU Barge In is similar to DCPU Any Station in that is also allows customers to answer a call that is ringing any other line within the same customer group Effective January 1 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer 9 Centrex Service Cont d Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 73 9 3 Centrex Features Cont d 9
83. minated Deluxe Spontaneous Call Waiting Identification Allows the customer to receive calling party N information during call waiting as with basic SCWID DSCWID presents the customer with a set of options to treat the incoming call These options include the following answer the new call and put the existing call on hold disconnect the existing call and answer the new call forward the new call connect the new call to a busy announcement put the new call on hold after connecting to a hold announcement conference the new call with the existing call Denied Origination Permits a customer to prevent a line from originating calls Denied Termination Permits a customer to prevent a line from receiving any calls Issued September 19 2003 Effective October 1 2003 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 5 Revised Page 8 1 Definitions Cont d Dial Pulse DP The pulse type employed by rotary dial station sets Digital Subscriber Line Access Services A service that provides transmission services over local exchange service copper facilities that can be used for simultaneous voice and data communications Direct Inward Dialing DID A service attribute that routes incoming calls directly to Stations by passing a central answ
84. n Relay Service Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2nd Revised Page 38 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d The Company s service cannot be used to originate calls to other telephone companies caller paid information services e g 900 976 Calls to those numbers and other numbers used for caller paid information services will be blocked by the Company s switch unless the Customer requests in writing the ability to call these services and agrees in writing to pay all associated charges 3 1 1 Local Calling Areas Exchanges and zones included in the local calling areas are specified below NXX s associated with each particular exchange or zone may be found in the telephone directory published by the incumbent local exchange provider in the Customer s exchange area 3 1 1 1 McMinnville Exchange Beersheba 692 Centertown 939 Dibrell 934 McMinnville City 473 474 506 507 McMinnville Rural 668 815 Rock Island 686 Viola 635 Sparta Exchange Bon DeCroft 935 Doyle 657 Old Zion 761 Sparta City 836 837 Sparta Rural 738 739 Spencer 946 3 1 1 2 Sparta Exchange Out dial Only Cookeville Exchanges 372 520 52
85. n or outside the customer group Effective January 1 2004 Ben Lomand Communications Inc P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer 9 Centrex Service Cont d Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 71 9 3 Centrex Features Cont d 9 3 2 Optional Centrex Features 1 Issued December 17 2003 Automatic Line Provides an automatic connection between a calling station that goes off hook and a pre assigned directory number Call Forward Allows a customer to have calls to his her line automatically D forwarded to a predetermined directory number Call Forward All Calls Forwards all calls while the feature is activated The D feature is activated deactivated from the customer s telephone Call Forward Busy Forwards incoming calls only while the customer s line is D busy on another call Call Forward Busy Intragroup Forwards intragroup calls only while the customer s line is busy on another call Call Forward Busy All Forwards all calls both incoming and intragroup D while the customer s line is busy on another call Call Forward No Answer Forwards all calls that are not answered withina D predetermined number of ringing cycles Call Forward Remote Access Forwards all calls while the feature is activated Typically activation deactivation is performed fr
86. nce Programs 4 1 Telecommunications Relay Service TRS 63 4 2 Link Up America 63 4 3 Lifeline Assistance Program 64 Sy Promotional Offerings 5 1 Promotional Offerings 65 52 Trial Service Offering 65 6 Individual Case Basis ICB Arrangements 65 7 Miscellaneous Services 7 1 Direct Inward Dialing DID Service 65 7 2 Assignment and use of Telephone Number Groups 67 8 Payphone Services 8 1 Payphone Transmission Line 68 8 2 Public Payphones 68 Issued June 10 2013 Effective July 1 2013 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 9 Centrex Service 9 1 Provision of Service 9 2 Centrex Packages 9 3 Centrex Features 9 4 Centrex Rates 10 Foreign Exchange and Foreign Central Office 10 1 Foreign Exchange Service 10 2 Foreign Central Office 11 Promotional Tariff 11 1 Non recurring Charges Summer Waiver 2003 Program 11 2 Non recurring Charges Waiver Program 2 11 3 Non recurring Charges Waiver Program 3 11 4 Non recurring Charges Waiver Program 4 11 5 Non recurring Charges Waiver Program 5 11 6 Non recurring Charges Waiver Program 6 11 7 Non recurring Charges Waiver Program 7 11 8 Non recurring Charges Waiver Program 8 11 9 Non recurring Charges Waiver Program 9 11 10 Non recurring Charges Waiver Program 10 11 11 Non recurring Charges Waive
87. ng until September 30 2003 qualifying customers may participate in this program which provides a waiver of nonrecurring charges This promotion is available to new and existing BLC customers The eligible products are local exchange basic access service Hunting Voice Mail and Calling features 11 1 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff The waiver of charges applies to new or additional services added and does not apply for changes to moves of or reconnect from removal due to non payment of existing services 11 2 Non recurring Charges Waiver Program 2 11 2 1 11 2 2 11 2 3 11 2 4 Beginning October 1 2003 continuing until December 31 2003 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges This promotion is available to new and existing BLC customers The eligible products are local exchange basic access service Hunting Voice Mail and Calling features 11 2 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff The waiver of charges applies to new or additional residential services added and does not apply for changes to moves of or reconnect from removal due to non payment of existing services 11 3 Non recurring Charges Waiver Program 3 11 3 1 11 3 2 11 3 3 Issued December 17 2003 Beginning January 1 2004 continuing until April 1 2004 quali
88. nge Tariff The waiver of charges applies to new or additional residential services added and does not apply for changes to moves of or reconnect from removal due to non payment of existing services Non recurring Charges Waiver Program 5 11 5 1 11 5 2 11 5 3 11 5 4 Beginning July 1 2004 continuing until December 31 2004 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges This promotion is available to new and existing BLC customers The eligible products are local exchange basic access service Hunting Voice Mail and Calling features 11 5 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff The waiver of charges applies to new or additional residential services added and does not apply for changes to moves of or reconnect from removal due to non payment of existing services Effective July 1 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect 11 Promotional Tariff Cont d Local Exchange Services T R A No 1 d Revised page 82 1 11 6 Non recurring Charges Waiver Program 6 11 6 1 11 6 2 11 6 3 11 6 4 Beginning September 1 2005 continuing until February 28 2006 qualifying residential customers may participate in this program which provides a waiver of nonrecurrin
89. nnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 82 1 2 11 10 Non recurring Charges Waiver Program 10 11 10 1 Beginning March 1 2008 continuing until August 31 2008 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges 11 10 2 This promotion is available to new and existing BLC customers 11 10 3 The eligible products are local exchange basic access service Hunting 11 10 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff 11 10 4 The waiver of charges applies to new or additional residential services added and does not apply for charges to moves of or reconnect from removal due to non payment of existing services 11 11 Non recurring Charges Waiver Program 11 11 11 1 Beginning September 1 2008 continuing until February 28 2009 qualifying residential customers may participate in this program which provides a waiver of nonrecurring charges 11 11 2 This promotion is available to new and existing BLC customers 11 11 3 The eligible products are local exchange basic access service Hunting 11 11 3 1 These products are listed in the Ben Lomand Communications Local Exchange Tariff 11 11 4 The waiver of charges applies to new or additional residential services added and does not apply for charges to moves of or
90. ns LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 31 2 Regulations Cont d 2 5 Payment Arrangements Cont d 2 5 6 Discontinuance of Service Cont d 2 5 6 6 1 Cont d b The Customer provides false information to the Company regarding the Customer s identity address credit worthiness past or current use of common carrier communications services or its planned use of the Company s service s or c The Customer has been given ten 10 day written notice by the Company of any past due amount which remains unpaid in whole or in part for any of the Company s other common carrier communications services to which the Customer either subscribes or had subscribed or used or d The Customer uses or attempts to use service with the intent to avoid the payment either in whole or in part of the tariffed charges for the service by d 1 Using or attempting to use service by rearranging tampering with or making connections to the Company s service not authorized by this tariff or d 2 Using tricks schemes false or invalid numbers false credit devices electronic devices or d 3 Any other fraudulent means or devices or Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect L
91. o 1 4th Revised page 82 2 12 Tax Equity Pass Through Reduction for Business Customers 12 1 2005 Tax Equity Pass Through Reduction for Business Customers Beginning October 1 2005 continuing through September 30 2006 non recurring Charges for new or additional business services including Basic Business and Multi Line Access Line Charges Business 12 Month Agreement Charges Payphone Transmission Line Charges will be 0 The new rate applies to new or additional business services added and does not apply to changes to moves of or reconnect from removal due to non payment of existing services 12 2 2006 Tax Equity Pass Through Reduction for Business Customers Beginning October 1 2006 continuing through September 30 2007 non recurring Charges for new or additional business services including Basic Business and Multi Line Access Line Charges Business 12 Month Agreement Charges Payphone Transmission Line Charges will be 0 The new rate applies to new or additional business services added and does not apply to changes to moves of or reconnect from removal due to non payment of existing services 12 3 2007 Tax Equity Pass Through Reduction for Business Customers Beginning October 1 2007 continuing through September 30 2008 non recurring Charges for new or additional business services including Basic Business and Multi Line Access Line Charges Business 12 Month Agreement Charges Payphone Transmission Line Charges will be 25
92. o may be affected by dialing of the digits 9 1 1 THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE EXCEPT THOSE EXPRESSLY SET FORTH HEREIN Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 17 2 Regulations Cont d 2 1 Undertaking of the Company Cont d 25 Issued June 20 2002 Notification of Service Affecting Activities The Company will provide the Customer reasonable notification of service affecting activities that may occur in normal operation of its business Such activities may include but are not limited to equipment or facilities additions removals or rearrangements and routine preventative maintenance Generally such activities are not specific to an individual Customer but affect many Customers services No specific advance notification period is applicable to all service activities The Company will work cooperatively with the Customer to determine the reasonable notification requirements With some emergency or unplanned service affecting conditions such as outage resulting from cable damage notification to the Custome
93. ocal Exchange Services T R A No 1 1 Revised Page 32 2 Regulations Cont d 2 5 Payment Arrangements Cont d 2 5 6 Discontinuance of Service Cont d 2 5 6 6 1 Cont d e f 2 5 6 6 2 2 5 6 6 3 2 5 6 6 4 2 5 6 6 5 2 5 6 6 6 Issued June 20 2002 Use of service in such a manner as to interfere with the service of other users or Use of service for unlawful purposes Immediately upon written notice to the Customer of C any sum fifteen 15 days past due or Upon ten 10 days written notice to the Customer after failure of the Customer to comply with a request made by the Company for security for the payment of service in accordance with Section2 5 5 or Ten 10 days after sending the Customer written notice of noncompliance with any provision of this tariff if the noncompliance is not corrected within that 10 day period or Upon five 5 days written notice excluding Sundays and holidays for non payment of a bill for service The suspension or discontinuance of service s by the Company pursuant to this Section does not relieve the Customer of any obligation to pay the Company for charges due and owing for service s furnished during the time of or up to suspension or discontinuance Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC
94. om a location other than the customer s base telephone Call Hold Allows a customer to place one call on hold for any length of time D provided neither party goes on hook Activation of Call Hold requires the use of an activation code that is dialed after a switch hook flash Call Pick Up All Calls Allows a customer to answer incoming calls to D another station by dialing a feature activation code To perform Call Pick Up both the ringing station and the station dialing the Call Pick Up activation code must belong to the same Call Pick Up group within the same customer group Effective January 1 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer 9 Centrex Service Cont d Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 72 9 3 Centrex Features Cont d 9 3 2 Optional Centrex Features Cont d 11 D D D Issued December 17 2003 Call Pick Up Groups Provides the ability to have multiple Call Pick Up D Groups CPUGs up to 50 within a single customer group Call Waiting All Calls Informs a customer who is on an established call D that a third party either from within or outside the customer group is trying to reach him her Call Waiting Incoming Informs a customer who is on an existing call that a third party from outside the custo
95. omand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2nd Revised Page 54 1 3 Service Descriptions Cont d 3 1 Local Exchange Service Cont d 3 1 6 Miscellaneous Rates and Charges 3 1 6 1 Secondary Termination T A secondary termination is an additional voice grade station located in a separate building from the primary station A secondary termination is available only when technically feasible typically within a short distance from the primary station and utilizing the same cable pair When it is not technically feasible to provide a secondary termination using physical telephone plant it may be possible to connect two local loops to the same telephone number by utilizing the line option MADN see Sec 3 1 2 3 2 3 1 6 1 1 Non recurring Charges Res Bus Secondary Termination 30 00 40 00 per termination Premise Visit per location 25 00 25 00 3 1 6 1 2 Recurring Charges Res Bus Secondary Termination 2 00 2 00 per termination Per Qtr Mile Distance 2 00 2 00 from Primary Station Offered in McMinnville and Sparta only Issued June 1 2009 Effective July 1 2009 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Loman
96. omand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 66 7 Miscellaneous Services Cont d 7 1 Direct Inward Dialing DID Service Cont d 7 1 4 The Company will provide one primary listing at no charge for each separate trunk group Additional listings may be obtained under the Directory Listing provisions of this tariff 7 1 5 Customer premises switching systems must be capable of intercepting unused numbers transmitted to the switching equipment 7 1 6 Direct Inward Dialing telephone numbers are provided in blocks consisting of a minimum of twenty 20 consecutive numbers which may be assigned to station lines or reserved for future use The Company does not guarantee to provide a number block consecutive to any other number block The Company will be responsible for interception and administration of reserved numbers 7 1 7 The following rates and charges are in addition to the rates and charges for the provision of multi line trunks lines and associated equipment and services 1 Group of 20 Working or Reserved DID Numbers Monthly Non recurring Recurring Charges Charges a Working Numbers each 3 40 480 00 b Reserved Numbers each 3 40 480 00 2 DID Trunk Termination in Central Office 26 00 50 00 The Non Recurring Charge applies to the first group
97. on no charges will be imposed except for those specified below Where prior to cancellation by the Customer the Company incurs any expenses in installing the service or in preparing to install the service that it otherwise would not have incurred a charge equal to the costs the Company incurred less salvage shall apply but in no case shall this charge exceed the sum of the charge for the minimum period of service ordered including installation charges and all charges others levy against the Company that would have been chargeable to the Customer had service begun The special charges described in 2 7 1 1 and 2 7 1 2 will be calculated and applied on a case by case basis Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 36 2 Regulations Cont d 2 7 Cancellation of Service Cont d 212 Cancellation of Service by the Customer If a Customer cancels a Service Order or terminates services before the completion of the term for any reason whatsoever other than a service interruption as defined in 2 6 1 above Customer agrees to pay to Company the following sums which shall become due and owing as of the effective date of the cancellation or termination and be payable within the period set forth in 2
98. onnect Local Exchange Services T R A No 1 1 Revised Page 70 Centrex Service Cont d 9 2 Centrex Packages Cont d 9 2 2 Integrated Business Services IBS The IBS package allows a business to integrate up to 3 000 lines into a single Centrex customer group The IBS package does not limit a business to a set number of lines per customer group It can range from 2 to 3 000 lines The customer group grows lines are added as the business grows Each customer group can have its own unique dialing plans and restrictions The IBS features are designated as line options and are assignable on a per line basis allowing the business to build its communications system around its own particular requirements and needs All lines terminating in a customer group must be served by the same central office switch and or its associated remotes 9 3 Centrex Features 9 3 1 Standard Centrex Features l Customer Groups A group of customer Centrex lines integrated in a single Centrex customer group 2 Direct Inward Dialing DID Each individual station in a customer group is D assigned its own seven digit directory number to provide DID service 2 Call Forward Allows a customer to have calls to his her line automatically M forwarded to a predetermined directory number 3 Call Forward All Calls Forwards all calls while the feature is activated The M feature is activated deactivated from the customer s telephone
99. pment 18 Last Number Redial Allows the customer to return a call to the last number N received by pressing a pre assigned number Issued December 17 2003 Effective January 1 2004 Ben Lomand Communications Inc P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 70 2 9 4 Centrex Features cont d 9 3 1 Standard Centrex Features cont d 19 20 21 22 23 Issued December 17 2003 Ring Again Allows a customer encountering a busy station to be when the M station becomes idle and to be placed automatically in a ring again mode Speed Calling Allows users to place calls to a list of frequently called by M dialing a Speed Calling code instead of dialing the entire directory number This feature is available in list sizes of eight 8 and thirty 30 Station to Station Calling Permits a customer group customer to complete M calls to other customers within the same group by dialing a one two three or four digit number The number of digits to be dialed is selected by the customer Three Way Conference Allows a member of a customer group to forma three M way conference with two other parties either within or outside the customer group Three Way Conference Call Transfer Allows a customer to transfer an M established call to another line withi
100. provided at no cost to the customer Customer will be required to pay only the associated surcharges and taxes for this service a 5 outbound calls to any calling Station in the local calling area as defined herein Additional calls will be billed at 50 per call b Unlimited inbound calls c Unlimited dialing to 911 d Toll Restriction e No directory listing f No optional features Issued June 10 2013 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Effective July 1 2013 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 45 3 Service Descriptions Cont d This page reserved for future use Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 46 3 Service Descriptions Cont d This page reserved for future use Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 47 3 Service De
101. purpose of investigating and correcting interruption interruptions of service during a period in which the Customer continues to use the service on an impaired basis interruptions of service during any period when the Customer has released service to the Company for maintenance purposes or for implementation of a Customer order for a change in service arrangements interruption of service due to circumstances or causes beyond the control of the Company Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 35 2 Regulations Cont d 2 6 Allowances for Interruptions of Service Cont d 2 6 3 Use of Alternative Service Provided by the Company Should the Customer elect to use an alternative service provided by the Company during the period that a service is interrupted the Customer must pay the tariffed rates and charges for the alternative service used 2 7 Cancellation of Service 2 7 1 Issued June 20 2002 Cancellation of Application for Service 2 7 1 1 2 7 1 2 2 7 1 3 Applications for service are non cancelable unless the Company otherwise agrees Where the Company permits Customer to cancel an application for service prior to start of service or prior to any special constructi
102. r Program 11 11 12 Non recurring Charges Waiver Program 12 11 13 Non recurring Charges Waiver Program 13 11 14 Non recurring Charges Waiver Program 14 12 Tax Equity Pass Through Reduction for Business Customers 12 1 Tax Equity Pass Through Reduction for Business Customers 2005 12 2 Tax Equity Pass Through Reduction for Business Customers 2006 12 3 Tax Equity Pass Through Reduction for Business Customers 2007 12 4 Tax Equity Pass Through Reduction for Business Customers 2008 12 5 Tax Equity Pass Through Reduction for Business Customers 2009 13 Bundled Services Issued June 10 2013 20 Revised Page 3 82 2 82 2 82 2 82 2 82 3 83 Effective July 1 2013 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer T Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 4 EXPLANATION OF SYMBOLS The following symbols are used for the purposes indicated below C To signify change in meaning of text D To signify text deletion I To signify increased rate N To signify new R To signify rate reduction T To signify text clarification M To signify relocation of text without change Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer
103. r may not be possible Provision of Equipment and Facilities 2 1 6 1 The Company shall use reasonable efforts to make available services to a Customer on or before a particular date subject to the provisions of and compliance by the Customer with the regulations contained in this tariff The Company does not guarantee availability by any such date and shall not be liable for any delays in commencing service to any Customer 2 1 6 2 The Company shall use reasonable efforts to maintain facilities that it furnishes to the Customer The Customer may not nor may the Customer permit others to rearrange disconnect remove and attempt to repair or otherwise interfere with any of the facilities installed by the Company except upon the written consent of the Company 2 1 6 3 Equipment installed at the customer premises for use in connection with the services the Company offers shall not be used for any purpose other than that for which the Company provided it Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 18 2 Regulations Cont d 2 1 Undertaking of the Company Cont d 2 1 6 Issued June 20 2002 Provision of Equipment and Facilities Cont d 2 1 6 4 The Company shall not be responsible for t
104. rd Dialing X X c Direct Outward Dialing X X d Distinctive Call Waiting Tones X X Station to Station X X 9 4 3 2 Optional Features The following optional features are available at a monthly rate indicated for each Centrex line as denoted below Acronym Monthly Centrex Packages Rate MVP IBS Optional Features OPT 0 25 X X T a Automatic Line AUT 0 25 X X D b Call Forward 1 All Calls CFW 0 25 X X 2 Busy BTF 0 25 X x 3 Busy Intragroup BTFI 0 25 X X 4 Busy All BTFA 0 25 X X 5 No Answer DAT 0 25 X X 6 Remote Access CFRA 0 25 X X c Call Hold CHD 0 25 X X Issued December 17 2003 Effective January 1 2004 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect 9 Centrex Service Cont d Local Exchange Services T R A No 1 9 4 Centrex Rates Cont d 9 4 3 Centrex Features 9 4 3 2 Issued December 17 2003 1 Revised Page 77 Optional Features The following optional features are available at a monthly rate indicated for each Centrex line as denoted below Cont d Acronym Monthly d Call Pick Up 1 All Calls CPU 2 Groups CPUG e Call Waiting 1 All Calls CWT 2 Incoming CWTI 3 Intragroup CWIG 4 Originating CWTO f Cancel Call Waiting CCWT g Dial Call Waiting DCWT h Directed Call Pick Up 1 Any Station DPUA 2 Barge In DCBI 3 Non Barge In DCPU 4
105. rie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 19 2 Regulations Cont d 2 1 Undertaking of the Company Cont d 2 1 8 Ownership of Facilities Title to all facilities provided in accordance with this tariff remains in the Company its agents or contractors Telecommunications Service Priority The Telecommunications Service Priority System is the regulatory administrative and operational system authorizing and providing for priority treatment to provide and restore National Security Emergency Preparedness Telecommunications service Under the rules of the Telecommunications Service Priority System the Local Exchange Company is authorized and required to provide and restore services with Telecommunications Service Priority assignments before services without such assignments The provision and restoration of Telecommunications Service Priority System services shall be in compliance with Part 64 Appendix A of the Federal Communications Commission s Rules and Regulations the guidelines set forth in the Telecommunications Service Priority for National Security Emergency Preparedness Service User Manual and Service Vendor Handbook 2 2 Prohibited Uses 22h 22 2 Issued June 20 2002 The services the Company offers shall not be used for any unlawful purpose or for any use as to which the Customer has not obtaine
106. rom the Company 2 1 3 6 The Customer has no property right to the telephone number or any other call number designation associated with services furnished by the Company The Company reserves the right to change such numbers or the central office designation associated with such numbers or both assigned to the Customer whenever the Company deems it necessary to do so in the conduct of its business 2 1 3 7 The Customer agrees to operate Company provided equipment in Accordance with instructions of the Company or the Company s agent Failure to do so will void Company liability for interruption of service and may make the Customer responsible for damage to equipment pursuant to section2 1 3 8 below 2 1 3 8 The Customer agrees to return to the Company all Company provided equipment delivered to Customer within five 5 days of termination of the service in connection with which the equipment was used Said equipment shall be in the same condition as when delivered to Customer normal wear and tear only excepted Customer shall reimburse the Company upon demand for any costs incurred by the Company due to Customer s failure to comply with this provision Issued April 22 2004 Effective May 1 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect 2 Regulations Cont d Local Exchange Ser
107. scriptions Cont d 3 1 Local Exchange Service Cont d 3 1 3 Basic Access Digital Interface Basic Access Digital Interface provides a DS 1 digital transmission facility operating at 1 544 Mbps and time division multiplexed into 24 channels for the connection of Basic Access Service to the Customer s PBX or trunk cable Key System Basic Access Digital Interface can be used to carry one way outbound traffic one way inbound or two way traffic Direct Inward Dialing or a combination thereof 3 1 3 1 3 1 3 2 3 1 3 3 3 1 3 4 One Way Outbound Provides the customer with individual channels which are restricted to carry outbound traffic only One Way Inbound or Two Way Provides the customer with individual channels which are used to carry one way traffic One common telephone number will be provided per trunk group 3 1 3 2 1 Features The following feature is available Least Idle or Most Idle Line Selection Direct Inward Dialing DID Provides the customer with individual channels which can carry one way inbound traffic The number of digits to be out pulsed must be specified by the Customer Basic Access Digital Interface Rates and Charges 3 1 3 4 1 Non Recurring Charges Basic Access Line Digital 100 00 T per termination Basic Service Digital Interface 225 00 N per termination Basic Access Channel Group 40 00 T DID DOD or 2 way per group per termin
108. service 10 2 2 This is a special service and will be furnished in accordance with such methods as are best suited to meet plant and operating requirements subject to the availability of facilities 10 2 3 Mileage measurement for interoffice channel charges is the airline distance between the central office from which the subscriber would normally be served and the foreign central office i e the central from which the subscriber desires to be served 10 2 4 Service may terminate at the normal exchange in a PBX a telephone instrument or any other authorized equipment 10 2 5 Rates 10 2 5 1 Flat Rate One Party Access Line business or residence 10 2 5 2 Interoffice mileage per channel per mile 10 2 5 2 1 This Telephone Company concurs in the monthly rates installation charges and regulations for interoffice channels as filed with the Tennessee Regulatory Authority by South Central Bell Telephone Company of Tennessee in their General Subscriber Services Tariff Section A9 2 2 Rates and Charges Issued January 20 2003 Effective January 31 2003 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2 Revised Page 81 11 Promotional Tariff 11 1 Non recurring Charges Summer Waiver 2003 Program 11 1 1 11 1 2 11 1 3 11 1 4 Beginning July 1 2003 continui
109. telephone and individuals with normal hearing and speech 4 2 Link Up America Link Up Tennessee is offered in all exchanges to provide subsidized D assistance to qualifying applicants It is intended to preserve and promote subscribership among low income households by providing a credit to the installation and service charges applicable to the provisioning of residence service Regulations a Persons wishing to qualify for the credit must meet state certification criteria for eligibility This credit is available only to residence customers and will be applied to the non recurring charges for the establishment of service for a single telephone line per household at the principal place of residence b The subscriber must not be a dependent for federal income tax purposes unless the customer is more than 60 years of age c The customer must meet the requirements of a state established income test Rates amp Charges A non recurring credit in the amount of one half maximum of 30 00 of the installation and connection charges will be applied to the qualifying customers total non recurring installation and connection charge Issued August 17 2012 Effective September 1 2012 Ben Lomand Communications LLC P O Box 638 McMinnville TN 3711 Carrie Huckeby Chief Marketing Officer 4 Assistance Programs Cont d Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1
110. thly bill Issued February 17 2005 Effective February 23 2005 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Service Descriptions Cont d 3 8 Reserved for Future use Issued June 1 2009 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer 1 Revised Page 62 1 D Effective July 1 2009 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Service Descriptions Cont d 3 8 Reserved for Future Use Issued June 1 2009 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer 3rd Revised Page 62 2 D Effective July 1 2009 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Service Descriptions Cont d 3 8 Reserved for Future use Issued June 1 2009 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer 2nd Revised Page 62 3 D Effective July 1 2009 Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1
111. ting from the telephone directory and in addition the Customer s telephone listing will be omitted or deleted from the directory assistance records Nonlisted Numbers A Nonlisted number will be furnished at the Customer s request providing for the omission or deletion of the Customer s listing from the telephone directory Such listings will be carried in the Company s directory assistance and other records will be given to any calling party Foreign Additional Listings Where available a listing in a phone T directory which is not in the Customer s immediate calling area The Customer will be charged the rates specified in the tariff published by the specific exchange carrier providing the Foreign Listing Alternate Call Listings Where available a listing which references a telephone number which is not the primary listing for the Customer The Customer must provide written verification that the alternate telephone number is authorized to accept calls Reference Listing A listing including additional telephone numbers of the same or another Customer to be called in the event there is not an answer from the Customer s telephone Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 62 3 Serv
112. tion of its rules with respect thereto 3 6 3 In order for listing to appear in an upcoming directory the Customer must furnish the listing to the Company in time to meet the directory publishing schedule 3 6 4 Directory listings are provided in connection with each Customer service as specified herein 3 6 4 1 Primary Listing A primary listing contains the name of the Customer or the name under which a business is regularly conducted as well as the address and telephone number of the Customer This listing is provided at no additional charge 3 6 4 2 Additional Listing In connection with local exchange service additional listings are available only in the name of Authorized Users of the Customer s service as defined herein Issued June 20 2002 Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 1 Revised Page 61 3 Service Descriptions Cont d 3 6 Directory Listings Cont d Issued June 20 2002 3 6 4 3 3 6 4 4 3 6 4 5 3 6 4 6 3 6 4 7 Nonpublished Listings Listings that are not printed in directories nor available from Directory Assistance A Nonpublished Telephone Service will be furnished at the Customer s request providing the omission or deletion of the Customer s telephone lis
113. ty of the Company Cont d Issued April 22 2004 2 1 4 6 2 1 4 7 2 1 4 8 The Company shall not be liable for the claims of vendors supplying equipment to Customers of the Company which may be installed at premises of the Company nor shall the Company be liable for the performance of said vendor or vendor s equipment The Company does not guarantee nor make any warranty with respect to installations it provides for use in an explosive atmosphere The Customer indemnifies and holds the Company harmless from any and all loss claims demands suits or other action or any liability whatsoever whether suffered made instituted or asserted by any other party or person s and for any loss damage or destruction of any property whether owned by the Customer or others caused or claimed to have been caused directly or indirectly by the installation operation failure to operate maintenance removal presence condition location or use of any installation so provided The Company is not liable for any defacement of or damage to the premises of a Customer or authorized or joint user resulting from the furnishing of services or equipment on such premises or the installation or removal thereof when such defacement or damage is not the result of negligence or willful misconduct on the part of the agents or employees of the Company Effective May 1 2004 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McM
114. uested will be in cash or the equivalent of cash and will be held as a guarantee for the payment of charges A deposit does not relieve the Customer of the responsibility for the prompt payment of bills on presentation The deposit will not exceed an amount equal to a three month s charges for a service or facility which has a minimum payment period of one month or b the charges that would apply for the minimum payment period for a service or facility which has a minimum payment period of more than one month except that the deposit may include an additional amount in event that a termination charge is applicable In addition the Company shall be entitled to require such an applicant or Customer to pay all its bills within a specified period of time and to make such payments in cash or the equivalent of cash At the Company s option such deposit may be refunded to the Customer s account at any time Also the Company reserves the right to cease accepting and processing Service Orders after it has requested a security deposit and prior to the Customer s compliance with this request 2 5 5 2 A deposit may be required in addition to an advance payment Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 Original Page 29 2
115. unk line International Blocking Line Suppress MADN Message Waiting Audible Visual Selective Call Rejection Speed Dial 8 Numbers Speed Dial 30 Numbers Spontaneous Call Waiting Identification Telemarketer Call Screening Telephone Numbers Only Three Way Calling Toll Restriction User Transfer VDN Wake up Call Reminder Warm Line Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer 4 Revised Page 42 Res 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 30 00 15 00 N C 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 15 00 N C 15 00 15 00 15 00 15 00 Bus 20 00 20 00 20 00 20 00 20 00 20 00 20 00 20 00 20 00 20 00 N C 20 00 20 00 20 00 20 00 N C 20 00 20 00 20 00 20 00 30 00 20 00 N C 20 00 20 00 20 00 20 00 20 00 20 00 20 00 20 00 20 00 N C 20 00 20 00 20 00 20 00 N D D Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2 Revised Page 42 1 NOTE Non recurring charges for optional features installed at the same time as basic service are covered in the standard line connection charge excluding Hunting Subsequent orders for installation of multiple optional features are billed only
116. ustomer 2 5 1 1 Taxes The Customer is responsible for the payment of any sales use gross receipts excise access or other local state and federal taxes charges user fees or surcharges however designated excluding taxes on the Company s net income imposed on or based upon the provision of Local Exchange Services all of which shall be separately designated on the Company s invoices Any taxes imposed by a local jurisdiction e g County and municipal taxes will only be recovered from those Customers residing in the affected jurisdictions It shall be the responsibility of the Customer to pay any such taxes that subsequently become applicable retroactively Effective June 24 2002 Ben Lomand Communications LLC DBA Ben Lomand Connect P O Box 638 McMinnville TN 37111 Carrie Huckeby Chief Marketing Officer Ben Lomand Communications LLC DBA Ben Lomand Connect Local Exchange Services T R A No 1 2 Revised Page 26 2 Regulations Cont d 2 5 Payment Arrangements Cont d 2 5 2 Billing and Collection of Charges Bills will be rendered monthly to Customer 2 5 2 1 All service installation monthly Recurring Charges and Non Recurring Charges are due and payable upon receipt 2 5 2 2 The Company shall present bills for all charges monthly to the Customer Recurring charges for local services will be billed one month in advance with all usage charges being billed in arrears 2 5 2 3 Amounts not paid
117. vices T R A No 1 2nd Revised page 14 2 1 Undertaking of the Company Cont d 2 1 4 Issued February 17 2005 Liability of the Company Because the Customer has exclusive control of its communications over the services furnished by the Company and because interruptions and errors incident to these services are unavoidable the services the Company furnishes are subject to the terms conditions and limitations as set forth in the special regulations applicable to the particular services and facilities furnished under this tariff 2 1 4 1 2 1 4 2 2 1 4 3 2 1 4 4 2 1 4 5 The liability of the Company for damages arising out of the furnishing of these services including but not limited to mistakes omissions interruptions delays or errors or other defects representations or use of these services or arising out of the failure to furnish the service whether caused by acts of commission or omission shall be limited to the extension of allowances for interruption The extension of such allowances for interruption shall be the sole remedy of the Customer authorized user or joint user and the sole liability of the Company The Company shall not be liable or responsible for any special consequential exemplary lost profits or punitive damages whether or not caused by the intentional acts or omissions or negligence of the Company s employees agents or contractors The Company shall not be liable for any fa

Ben Lomand Communications, LLC. DBA Ben Lomand Connect

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