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InterMail IM1200 User Manual

1. Transfer Options V Announce Call Transfer Announce Name MV Multi Tenant Transfer Options M Leave Message Directly Channel ID f DTMF Action Target No Action Transfer to Extension Transfer to Extension No Action No Action No Action No Action No Action 44 Menu Leave a Message oe woorwywnaanek wd Operator No Action z Timeout Hang up with Announcement 7 Update Clear OK Cancel Apply Help Figure 5 6 To set up Transfer Options 1 Choose Auto Attendant gt Transfer Options 2 Click the Edit tab A Transfer Options dialog box opens 3 Define the following parameters 5 9 Chapter 5 Auto Attendant Announce Call Transfer If enabled IM1200 will announce the call transfer prompt Please hold while I transfer you to When this option is disabled IM1200 will transfer the call without this announcement Announce Name If enabled IM1200 will announce the extension number or the name recorded in the personal mailbox for the extension it tries to transfer the call to Multi Tenant If enabled IM1200 will allow you to design different Transfer Options per individual channel nnounce the extension number or the name recorded in the personal mailbox for the extension it tries to transfer the call to Leave Message Directly If enabled IM1200 will take the call directly to the mailbox of the extension it tried to transfer and ask the caller to leave a messa
2. 403 2nd Message Lamp Off Sequence X X DTMF amp Action Code 404 Internal Notification Channel s X X 1 8 in concatenation Example 1234 selects channels 1 2 3 4 405 Notify for X X 1 First New Message Only 2 Every New Messages 406 Ring Notification Interval X X 1 300 min s 407 Ring Notification Try X X 1 9 min s 408 Ring Count X X 1 9 ring s 409 Pager Mode X X 0 USA 1 Singapore 410 Detect Pager Vox X X 0 disable 1 enable 411 Delay for Pager X X 1 20 sec s 412 Delay for Mobile Phone X X 1 20 sec s 413 External Notification Channel s X X 1 8 in concatenation Example 1234 selects channels 1 2 3 4 414 Maximum Number of Messages X X 1 255 message s 415 Maximum Message Length X X 10 600 sec s 416 Minimum Message Length X X 1 9 sec s 417 Auto Purge New Messages X X 0 disable 1 30 day s 418 Auto Purge Old Messages X X 0 disable 1 30 day s 419 Silence Time out to Stop Recording X X 1 60 sec s 420 Supervisor s Mailbox X X valid mailbox number 9 12 Chapter 9 DTMF Programming Func Code Description Input Notes 421 Digits of New Message X X 1 3 digit s Go back to previous menu Go back to top menu Invalid Input Please Try Again 100 120 200 240 311 313 350 953 400 419 1 To Edit 4 To Review All Please enter In Band code ID Invalid xx In Ba
3. Announce Call Transfer Announce Name Leave Message Directly Extension Block Extension amp Operator Group Business Hour Operator Extension Break Hour Operator Extension After Hour Operator Extension Closed Day Operator Extension Holiday Operator Extension 1st Message Lamp On Sequence Input X X X Step 1 Extension Block ID Step 2 Starting Extension Ending Extension Assistant Extension Step 1 Group ID Step 2 Extension Code Hunting Method X X X X X Chapter 9 DTMF Programming Notes 14 Hold for Busy 15 Conference 16 Operator 17 System Programming Mode 18 Repeat Menu 19 Hang Up 20 Hang Up with Announcement Target straight numbers X 0 disable 1 enable X 0 disable 1 enable X 0 disable 1 enable Extension Block ID 01 99 Starting Extension Ending Extension Assistant Extension 1 digit 6 digit See Figure 9 6 for full flowchart Group ID 01 30 Extension Code 1 digit 6 digit Hunting Method 1 linear 2 circular 3 ACD See Figure 9 7 for full flowchart X 1 6 digits X 1 6 digits X 1 6 digits X 1 6 digits X 1 6 digits X DTMF amp Action Code 9 11 Chapter 9 DTMF Programming Func Code Description Input Notes 401 1st Message Lamp Off Sequence X X DTMF amp Action Code 402 2nd Message Lamp On Sequence X X DTMF amp Action Code
4. D56 TECHNOLOGY IM 1200 User Manual IP Enabled Voice Mail System Table of Contents Chapter 1 System Overview New Generation Voicemail cccccc ccc ec eee cece ee ee eens eee eeeeeeeeeeneeeeeeeneeeeees 1 2 System Features oo cececcece cee ce cece e eee eee eee eee escent eee e eee ea eeeeaeaeeeeen eae 1 2 Auto Attendant Features s rrr e ee aa A eee ects sees Eaa 1 3 Voice Messaging Features oo ieee ccec cece cece ence e eee eee ee ee eee e eee eeeeeeneeeeneas 1 3 Chapter 2 Installing IM1200 Unpacking IMI200 va cosdetecd rerdestevaskowte ee eear eed ea aa a e aaa aaa 2 2 Environmental Requirements cececec ec eee ee eee eee eee ee eens ee ee ea eee eee etna tees 2 2 Telephone System oo ccecececccec ec ee cece eee e eee ee eee ease nese ee eeeeneaeaeeneeeaeaeees 2 2 Network Environment et c 2cdeeeseeecdeeet ever obna eii i erak 2 3 UMS E Mail Server 0 cc ecceceeceecee eee e eee eee eee eee eeeea eee eseeseea een eeeeeeeaeee 2 3 Installing IM1200 a esi tia dete aaa A teas SEa E EE Ea Ea E T 2 3 Chapter 3 Using VMS Connecting VMS to IM1200 oo cece cece cece cece eee eee e ee eee ease eset teeta ea eaeeeeees 3 2 Installing VMS oo cc cccccec ee ececeeeececececueuecesecueueteeeucuece
5. SYS108 holiday date has been set SYS109 holiday dates have been set SYS110 The ID number is SYS111 The ID numbers are SYS112 ID SYS113 To edit SYS114 To review all SYS115 Please input the channel number SYS116 To set the ring number SYS117 To set the language SYS118 To enable the holiday calendar SYS119 To define the AA Menu for business hour Appendix B System Prompts SYS120 SYS 121 SYS122 SYS123 SYS124 SYS125 SYS126 SYS127 SYS128 SYS129 SYS130 SYS 131 SYS132 SYS133 SYS134 SYS135 SYS136 SYS137 SYS138 SYS139 SYS140 SYS141 SYS142 SYS143 To define the AA Menu for break hour To define the AA Menu for after business hour To define the AA Menu for closed days To synchronize the parameter as channel 1 To edit To confirm To review The setting is null channels have been set The channel numbers are enable disable To edit To review all Please enter the in Band code number To edit To confirm To review In Band code setting is null In Band code has been set In Band codes have been set Voice Compression LAN Port Capacity Voice Ports Voice Port Interface COM Port RS232 Internet Protocol Power Input Temperature Humidity Internal RAM LED Indicators Buttons Dimensions Weight Appendix C Hardware Specifications Appendix C Hardware Specifications G 726 Ethernet 10BaseT RJ45 1250 Hrs 4 or 8 ports FXO RJ11 9600 Baud TCP IP DC 1
6. 8 in concatenation Example 1234 selects channels 1 2 3 4 241 PBX Model X X 0 default PBX 999 242 Automatic Cadence Learning Extension X X 1 6 digit s 243 Extension Size X X 1 6 digit s 300 In Band DTMF Protocol Step 1 String ID String ID 01 30 Step 2 Operation String Operation 1 To Main AA Menu 2 To Busy Flow 9 7 Chapter 9 DTMF Programming Func Code Description Input Notes 3 To No Answer Flow 4 To Access a Mailbox String DTMF amp Action Code String See Figure 9 1 for full flowchart 310 Business Schedule See Figure 9 2 for full flowchart 311 Operation Mode X X 1 Auto 2 Business Hour 3 Break Hour 4 After Hour 5 Closed Day 312 Current Date YY MM DD YY year MM month DD day 313 Current Time HH MM SS HH hour in 24 hour format MM minute SS second 320 Holiday Calendar See Figure 9 3 for full detail 330 AA Menu Action Step 1 AA Menu ID AA Menu ID 001 300 Step 2 DTMF Action DTMF Target 01 DTMF 1 02 DTMF 2 03 DTMF 3 04 DTMF 4 05 DTMF 5 06 DTMF 6 07 DTMF 7 08 DTMF 8 09 DTMF 9 10 DTMF 11 DTMF 0 9 8 Chapter 9 DTMF Programming Func Code Description Input Notes 12 DTMF Action 00 No Action 01 AA Menu 02 AA Menu in 1st Language 03 AA Menu in 2nd Language 04 AA Menu in 3rd Language 05 AA Menu in 4th Language 06 Lead to Extension Numbe
7. E Represents one digit of the extension number Ji Represents this digit should be ignored Table 4 3 Operation Select one of the following operations you want IM1200 to execute when the actual DTMF string from the PBX matches the one defined in String Sent by PBX a To Main AA Menu IM1200 will take the call to the prevailing AA Menu and play that AA Menu s greeting defined for the channel For AA Menu see page 5 6 This operation will be activated in the case when no strings in the String Sent by PBX fields can be found matching the actual string from the PBX a To Busy Flow The caller will be taken to the call path that handles the Busy situation for the extension i e playing a personal busy greeting and asking the caller to leave a message 4 7 Chapter 4 Integration with PBX a To No Answer Flow The caller will be taken to the call path that handles the No Answer situation for the extension i e playing a personal not available greeting and asking the caller to leave a message a To Access a Mailbox The caller will be taken to the mailbox whose number is encoded in the string This is usually used when the mailbox owner wishes to retrieve his her messages and calls the voicemail from the extension directly 9 Click Update for every String defined or modified 10 Click OK or Apply when done with all the modifications Busy Time Lag Setting Up Busy Time Lag is most useful when the PBX does not send No Answer In Band
8. To enable To disable External notification is now Using business schedule Using personal notification schedule To edit Appendix B System Prompts File Name Prompt MBP108 To confirm MBP109 To use business schedule MBP110 To use personal notification schedule MBP111 Your personal notification schedule MBP112 is MBP113 has not been defined MBP114 To review entry MBP115 To confirm MBP116 To edit MBP117 Please enter the time to start and stop external notification in twenty four hour format followed by a pound sign For example from eight thirty AM to six o clock PM Enter zero eight three zero one eight zero zero pound MBP118 Invalid entry please try again MBP119 Your conference telephone number MBP120 is MBP121 has not been defined MBP122 To review entry MBP123 To confirm MBP124 To edit MBP125 Please enter your conference telephone number followed by a pound sign MBP126 To change your mailbox password MBP127 To change your name in the directory listing MBP128 To set the message copy target MBP129 To select message playing order MBP130 To select message playing priority MBP131 To select mailbox language MBP132 To change time stamp control function MBP133 Your mailbox password MBP134 is MBP135 has not been set MBP136 To review the entry MBP137 To confirm MBP138 To edit MBP139 Please enter your mailbox password followed by a pound sign MBP140 Your name in the
9. mentioned in Step 3 above 5 Follow the system prompts to confirm the setting and remember to SAVE when you finish editing the setting DTMF and Action Code Table A 2 digit code table representing all DTMF signals 0 9 A B C D as well as actions such as Pause and Hook Flash etc is devised to facilitate the data entry for DTMF Programming DTMF and Action Code Table Code Signal GUI 01 DTMF 1 1 02 DTMF 2 2 03 DTMF 3 3 04 DTMF 4 4 05 DTMF 5 5 06 DTMF 6 6 07 DTMF 7 7 08 DTMF 8 8 09 DTMF 9 9 10 DTMF 11 DTMF 0 0 12 DTMF 13 First Flash amp 14 Second Flash h 15 0 5 sec Pause Time 3 16 Extension x 17 1 sec Pause Time 18 Time Out 19 DTMF A A 20 DTMF B B 21 DTMF C Cc 22 DTMF D D 23 Extension Digit E 24 Ignore I 25 New Message Number M 9 3 Func Code 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 3 Digit Function Code Table Chapter 9 DTMF Programming All the function and parameter settings that can be done through the graphical user interface of VMS can also be done through the 3 Digit Function Code of DTMF Programming The following is a full listing of the 3 Digit Function Codes for your programming reference Description System Password Greeting Recording Password IP Address Default Gateway Address Subnet Mask DNS
10. 3 for Information Center 2 AA Menu 022 or hold for the operator 3 AA Menu 023 1 AA Menu 001 4 No Action 2 Direct Transfer to Extension 300 5 No Action 3 AA Menu 003 6 No Action 4 Transfer Extension 7 No Action 5 Transfer Extension 8 No Action 6 Transfer Extension 9 Repeat Menu 7 Transfer Extension No Action 8 Transfer Extension 0 Operator 9 No Action No Action No Action Timeout Operator 0 Operator DTMF Programming Timeout Operator Figure 5 1 Creating Extension Blocks To create the Extension Blocks is the first step of the Auto Attendant setup IM1200 will transfer calls to an extension that falls in a Extension Block Total of 99 sets of Extension Blocks can be created Chapter 5 Auto Attendant Extensions Extension Blocks Block ID 30 35 Block ID Starting Extension Ending Extension Assistant Extension Update Cleaer i Cancel Apply Help Figure 5 2 To Create Edit Extension Blocks 1 Choose Auto Attendant gt Extensions 2 Click the Edit tab An Extension Block dialog box opens 3 Specify the following information for the block Starting Extension The starting extension number of the block All extensions between the Starting and Ending Extension will be available for call transfer The Starting Extension number must be smaller than the Ending Extension number and have the same number of digits as the Ending Extension number Ending Extension The Ending Extens
11. 313 Current Time HH MM SS Present Time 320 Holiday Calendar 25 330 AA Menu Action AA Menu 001 002 003 004 AA Menu ID 001 300 DTMF 1 07 07 Transfer to Extension DTMF 2 07 07 Transfer to Extension DTMF 3 00 00 No Action DTMF 4 00 00 No Action DTMF 5 00 00 No Action DTMF 6 00 00 No Action DTMF 4 00 00 No Action DTMF 5 00 00 No Action DTMF 6 00 00 No Action DTMF 7 00 00 No Action DTMF 8 00 00 No Action DTMF 9 00 00 No Action DTMF 0 00 00 No Action DTMF 11 11 Access Mailboxes DTMF 17 17 System Programming Mode Timeout 20 20 Hang Up with Announcement 340 Channel Parameters Channel Number 1 8 1 Ring Number 1 2 Language 1 Default Language 3 Enable Holiday Calendar 0 disabled 4 Business Hour AA Menu ID 001 A 4 Appendix A System Parameter Table 3 digit Func Code Description Default 5 Break Hour AA Menu ID 002 6 After Hour AA Menu ID 003 7 Closed Day AA Menu ID 004 8 Synchronize all channels with Channel 1 parameters 0 disabled 350 Transfer Options DTMF 1 07 07 Transfer to Extension DTMF 2 07 07 Transfer to Extension DTMF 3 00 00 No Action DTMF 4 00 00 No Action DTMF 5 00 00 No Action DTMF 6 00 00 No Action DTMF 4 00 00 No Action DTMF 5 00 00 No Action DTMF 6 00 00 No
12. A Voice Mail Parameters dialog opens Voice Mail Parameters Voice Wail Parameters Maximum Number 3f Messages Maxinum Message Lengts aa xl secs Mininum Message Length v secf Auto Purge New Messages After 30 C t CS day s Auto Purge Old Messages After day z Silence Timeout to Stop Recording sec s o lt Zancel Apply Help Figure 6 1 3 Define the following parameters Maximum Number of Messages This defines the maximum number of new and old messages combined each mailbox can hold When a mailbox reaches this limit the caller will be offered the transfer options without the voice mail option Maximum Message Length This defines the maximum message recording length allowed When this limit is reached the caller will be prompted to review the message re record the message or save the message Minimum Message Length This defines the minimum recording length required for the message to be considered legitimate and saved by IM1200 if the caller hangs up at the end of the message recording without hitting any key This limit will not apply in the case the caller ends his her recording and saves the message manually Auto Purge New Messages After There is a New Folder and an Old Folder that store messages for each mailbox The messages in the New Folder will be purged after they have been there for the number of days defined here To disable Auto Purge of new messages select 0 for this parameter
13. Action DTMF 7 00 00 No Action DTMF 8 00 00 No Action DTMF 9 00 00 No Action DTMF 0 00 00 No Action DTMF 13 13 Leave a Message DTMF 00 00 No Action Timeout 20 20 Hang Up with Announcement 351 Announce Call Transfer 1 enabled 352 Announce Name 0 disabled 353 Leave Message Directly 0 disabled 360 Extension Blocks Block ID 01 99 Block 01 10 26 Block 02 Block 03 370 Operator amp Extension Group Group ID 01 30 Group 01 Group 02 Group 03 371 Business Hour Operator Group 01 372 Break Hour Operator Group 01 373 After Hour Operator Group 02 374 Closed Day Operator Group 03 Appendix A System Parameter Table 3 digit Func Code Description Default 375 Holiday Operator Group 03 400 1st Message Lamp On Sequence 401 1st Message Lamp Off Sequence 402 2nd Message Lamp On Sequence 403 2nd Message Lamp Off Sequence 404 Internal Notification Channel s 1 405 Notify for 2 Every New Message 406 Ring Notification Interval 30 min s 407 Ring Notification Try 3 408 Ring Count 5 409 Pager Mode 0 USA 410 Detect Pager Vox 1 enabled 411 Delay for Pager 7 sec s 412 Delay for Mobile Phone 7 sec s 413 External Notification Channel s 1 414 Maximum Number of Messages 30 message s 415 Maximum Messages Length 180 sec s 416 Minimum Messages Length 3 sec s 417 Aut
14. Apply Help Figure 6 2 3 Define the following parameters Message Lamp On Off There are 2 sets of Message Lamp On Off Sequences Most PBXes will only use one set of Message Lamp On Off Sequences while some other PBXes provide two sets of sequences When both sets are entered IM1200 will initiate the first sequence then the second sequence consecutively Internal Notification Channel The internal notification can be assigned to one channel of IM1200 The assigned channel will notify the extension of new messages when it is unoccupied It is recommended to assign the Internal Notification Channel to a channel that s least often occupied 6 3 Chapter 6 Voice Messaging Notify for To conserve the resource of IM1200 the Internal Notification can be selected to operate in two different modes a First New Message Only IM1200 will only send notification for the first new message when more than one message is received by a mailbox IM1200 will start to notify again after the mailbox owner has checked his her voice mail and a new message is received a Every New Message IM1200 will notify for every new messages received This will take up more resource of IM1200 Ring Notification Interval Ring Notification Interval defines the interval between attempts to call the extension for notification Ring Notification Retry Ring Notification Retry defines the number of attemps M 1200 will make until the notification is successful The
15. Boxes RJ 45 Network Cable Note The RS 232 Null Modem Serial Cable can be acquired from your local dealer Please note the 2nd 3rd 4th and 6th 7th 8th pins has been switched Please use only the cable provided by your dealer Environmental Requirements The IM1200 should be located in a dust free environment that is near the trunk lines from your existing telephone system The IM1200 must have access to your network wiring if you plan to access IM1200 through your LAN Local Area Network or WAN Wide Area Network or if you plan to use the Internet telephony features of IM1200 It is highly recommended that you use an Uninterruptible Power Supply UPS in conjunction with the IM1200 to protect against power surges and failures Telephone System IM1200 is compatible with most major brands of Telephone Systems PBX including Manufacturer Model examples Alcatel 4200 4400 OmniPCX Office Avaya Partner Merlin Definity NEC ICS7400 EDK NDK M80 M100 MCI140 Nortel Mercator Norstar Option 11 Panasonic KXTD 1232 500 KXTA 308 824 Philips D120 SOPHO FVM 805 810 300 DS 1000 Siemens Hicom 300 Hipath 4000 Figure 2 1 IM1200 comes with 4 or 8 voice channels and the same number of analogue ports is required from the Telephone System In most cases the VM ports from the Telephone System are the preferred ones to be connected to IM1200 2 2 Chapter 2 Installing IM1200 Network Environment It is highly recommended tha
16. DTMF String or sends the same string for No Answer and Busy situations In such case a countdown parameter is used to determine if the extension status is Busy or No Answer After the call is released the countdown will start If the call is bounced back during the countdown the extension status will be identified as Busy If the call is bounced back after the countdown the extension status will be identified as No Answer To set up Non Supervised Mode using Busy Time Lag Choose System Parameter gt PBX Parameters Click Edit tab a PBX Parameters dialog page appears Choose the Non Supervised tab te ON Define the following parameters Enable Busy Time Lag Checking this box tells IM1200 to start the timeout counter for every transferred call Busy Time Lag This parameter sets the timeout value for the count down 5 Click OK or Apply when done with all the modifications IM1200 in Supervised Mode The Supervised Mode will be the only transfer mode available for some PBXes In Supervised mode the line is not released while the call is being transferred IM1200 will monitor and decipher the signals sent back by the PBX and perform proper operation accordingly If the call is picked up by the extension the line will be released This transfer mode will take up the most resource of IM1200 There are two types of signals IM1200 can monitor Call Progress Tone CPT and DTMF Signal Call Progress Tone Most PBXes send Call Pro
17. During Personal Hours The External Notification will be performed only during the hours specified in the From and To fields Phone Notification Enter the phone number you want the system to dial for external notification It can be your mobile phone home phone another office phone etc Be sure to enter the necessary area and country codes Pager Notification Enter the pager number you want the system to dial for external notification Be sure to enter the necessary area and country codes Interval Enter the time in minutes IM1200 should wait before it makes another attempt for the external notification Try Enter the total number of times IM1200 should attempt to do the external notification External Conference Call Number If the PBX supports external conference call the mailbox owner can enter the phone number he she wishes the system to call when their extension is not available and the caller chooses the conference call option The Conference Hold Sequence and the Conference Sequence in the PBX Parameters need to be set up correctly for this function to work Enable UMS When this box is checked IM1200 will send an E mail with the message in WAVE file for mat as an attachment to the E mail address assigned by the mailbox owner Message after E Mail Notification After the message has been sent via E mail IM1200 can automatically categorize the voice message with the following options E Keep as New The message will be kept as a
18. List Normal Disabled Normal Disabled Normal Disabled Normal Disabled Normal Disabled Normal Disabled Total Number of Mailboxes E Create Edit Copy Delete IV Supervisor s Mailbox 32 OK Apply Help Figure 6 3 3 Click Create and a new MailBox dialog opens with default values in the fields Mailbox Parameters Notification M Mailbox Parameters Mailbox No P Password Po Mailbox Type Rea Multi Tenant Extension oy Language fist Language gt Name for Directory Listing Po Extensions Status Noma x Call Forward Target a M Message Options Message Play Priority Least Resen amp J Play Time Stamp Message Forward to M Distribution Lists List ID E Available Mailboxes Members Select Remove Update Clear Figure 6 4 4 Modify and edit the fields with the setting you want for this new mailbox Chapter 6 Voice Messaging 5 Click OK to finish creating the mailbox To Copy a Mailbox and To Create a Range of Mailboxes 1 Choose Voice Mail gt Mailbox Management 2 Click the Edit tab A new Mailbox Management dialog page opens 3 Click Copy and a new Copy Mailbox dialog opens Copy Mailbox From To Copy From v OK Cancel Figure 6 5 4 Enter the range of mailboxes you want to create For example From 100 To 130 Select the mailbox you want to Copy From You should have some predefined mailboxes for
19. Message 1 Enter your mailbox 2 Press 3 to send a message 3 Press 1 to send a message to single mailbox or press 2 to send a message to a predefined distribution list 4 Follow the system prompts record and send your message Editing Your Personal Mailbox Options When you are in your mailbox you can modify the setting of your mailbox to have it perform the tasks you wish in the way you wish 8 3 Chapter 8 User Operations A Set Personal Options 1 Record Your 2 Notification 3 Set Mailbox Extension 5 Distribution _ Greetings i Functions 7 Preferences Status Lists I l l l es ee 2 P PN eS i Personal Internal i Mailbox lf Special Answering Greeting i Notifications i Password i Options Busy l 2 External gt Directory Im Call Forward Greeting l Notifications Listing l Target l l Need to be Your Name lf Conference l fa Message enabled l For Directory Telephone No Copy Target Listing l l 4 Message Playing Order leg Mailbox Language Time l 6 Stamp Figure 8 3 To Record Re record your Mailbox Greetings 1 2 3 4 Enter your mailbox Pres 4 to enter the Personal Options Press 1 to record re record your greetings Select the greeting you wish to record re record There are 3 types of Mailbox Greetings Press 1 for Personal Greeting This is the general mailbox greeting and will be played when the extension is not available status set on DND or the ma
20. X 0 10 20 30 4500 216 Ringback CPT 2 High X X 0 10 20 30 4500 217 Ringback CPT 2 Low X X 0 10 20 30 4500 218 Ringback CPT Cycle X X 1 20 219 Busy CPT 1 High X X 0 10 20 30 4500 220 Busy CPT 1 Low X X 0 10 20 30 4500 221 Busy CPT 2 High X X 0 10 20 30 4500 222 Busy CPT 2 Low X X 0 10 20 30 4500 223 Busy CPT Cycle X X 1 20 9 6 Chapter 9 DTMF Programming Func Code Description Input Notes 224 Error CPT 1 High X X 0 10 20 30 4500 225 Error CPT 1 Low X X 0 10 20 30 4500 226 Error CPT Cycle X X 1 20 227 Call Progress Tone Tolerance X X 1 high 2 low 228 Ringback Tone DTMF Signal X X DTMF amp Action Code String 229 Busy Tone DTMF Signal X EH X DTMF amp Action Code String 230 DND DTMF Signal X X DTMF amp Action Code String 231 Answer Call DTMF Signal X EH X DTMF amp Action Code String 232 Disconnect Call DTMF Signal X X DTMF amp Action Code String 233 No Answer Time out for DTMF Signal X X 1 60 sec s 234 Maximum Digits in In Band DTMF X X 1 30 digit s Strings 235 Maximum Time to Wait for First Digit X X 0 30 sec s 236 Maximum Time Between Digits X X 1 10 sec s 237 Busy Time Lag X X 0 disable 20 sec s 238 Call Pickup No Answer Time out X X 0 disable 60 sec s 239 Call Pickup Sequence X X DTMF amp Action Code String 240 Call Pickup Channel s X X 1
21. and press the Access Mailboxes action key defined by the AA Menu For AA Menu Actions see page 5 7 2 Follow the system prompts and enter your Mailbox Number The Mailbox Number is the extension number if the mailbox is a Real Mailbox If the mailbox is a Virtual or Multi Tenant Mailbox the Mailbox Number will be user defined 3 Follow the system prompts and enter your Mailbox Password 4 When you hear the system announces the number of new old messages you have you are inside your mailbox already Retrieving Your Messages After you have successfully entered your mailbox you can retrieve your messages Messages are divided into two categories m New Messages New Messages are messages that you have not listened to m Old Messages Old Messages are messages that you have already listened to Review New Messages 2 Review Old Messages l SSS SSS SSS SSS CS a ee ee i i 1 Replay 2 Save 3 Delete l l 4 Envelope Info 5 Forward Reply l l 7 Rewind 8 Volume Up 9 Fast Forward l l t Skip D Volume Down Main Menu ora ee NF a A ree tee cee ere I Figure 8 1 To Retrieve Your Messages 1 Enter your mailbox 2 The system will announce the number of new and old messages in your mailbox Enter 1 if you wish to listen to the new messages or 2 if you wish to listen to old messages While you are listening to the messages you can use the following functions to assist you to review your
22. attempts will stop if the owner checks his her voice mail Ring Count The Ring Count defines the maximum number of rings IM1200 should try for the notification If the call is not answered at the end of the ring count the attempt will be deemed unsuccessful To Set Up External Notification Parameters 1 Choose Voice Mail gt Notification 2 Click the Edit tab A new Notification dialog opens 3 Define the following parameters Pager Customization These parameters are designed to meet specific requirements for pager operations in certain regions of the world Consult your local dealers regarding the setup of these parameters Delay for Mobile Phone Some mobile phone network needs extra time to connect a call The IM1200 will wait for a certain time defined here after the number has been dialed to avoid misjudgment of the call status Enabled Notification Channel Multiple channels can be designated for external notification IM1200 will use enabled channels that are not occupied to do external notification Mailbox Management IM1200 provides personal customizable mailbox features such as personal distribution lists message playback options Do Not Disturb mode etc These features are administrated through the Mailbox Management To Create a Mailbox 1 Choose Voice Mail gt Mailbox Management 2 Click the Edit tab A new Mailbox Management dialog page opens Chapter 6 Voice Messaging Mailbox Management Mailbox
23. cece cence eee eee ee eee e eee eee eee eeeaeee 5 2 Creating Extension BIOCKS iiser tetonien enia eee eee ee eee aaie R edia Eese 5 2 Creating Operator Extension GroupS c cece ecceceee eee ee cence ee eeeeeeeeeeeeeeeaeeeees 5 3 Setting Up Voice Channel Parameters cececccec cence ec eeeeeeeeeeeneaeeeeneneaees 5 5 D signing an AA MeCNU gt vupti aaie te ecs lates daa an eae toed aaa ae a a E ENa 5 6 Recording AA Menu Greetings cccceccececeeeeee ee eeeeeeeeeeaeeeeeeaeaeeneneas 5 8 Transfer Options 22s n tevede di tgies veld Sie EAEE eee 5 9 Defining Work Schedule oo cece e ccc ee cece cece cece ee ee cent ee ee eee ee ease esse eeeeeeeeneeeeeenes 5 10 Defining Holiday Calendar cccececccc ec ee ec ee cence ee eens ee eens ee ee ee eeneneaeeeeeaes 5 11 Chapter 6 Voice Messaging Defining Voice Massaging Parameters ccccceecceceeeeeee ee eeeeeeaeeeeeeaeeeeeenees 6 2 Setting Up Message Notifications ccc cece ee cec cence eee eee ee eens en eaeeeeeenenee 6 3 Internal Notifications ccc c 3 eee aaucgeeeeeeetas econ cerateies ae A raaa 6 3 External Notifications 0 2 0 0 ccceeeeec eee eee neces eee eee ee eee eea eee eeeeeeeeeeeeeaeeees 6 4 Mailbox Management saisicieeviveaiewa as Mase ered teen ete A 6 4 Chapter 7 Unified Messaging System Connecting to E mail Server oo ccc cece ce cec cence ec ee eee eeeceee ease sense eaeeeeeeaeeeenens 7 2 Setting Up E mail Ac
24. directory listing MBP 141 is Appendix B System Prompts MBP 142 MBP143 MBP144 MBP145 MBP 146 MBP147 MBP148 MBP149 MBP150 MBP151 MBP152 MBP153 MBP154 MBP155 MBP156 MBP157 MBP158 MBP159 MBP160 MBP161 MBP162 MBP163 MBP164 MBP165 MBP166 MBP167 MBP168 MBP169 MBP170 MBP171 MBP172 MBP173 MBP174 MBP175 MBP176 MBP177 has not been set To review the entry To confirm To edit Please enter your name directory listing followed by a pound sign Your target number is has not been set To review the entry To confirm To edit Please enter your target number followed by a pound sign Message playing order is most recent play first least recent play first To edit To confirm To select most recent play first To select least recent play first Message playing priority is urgent play first disabled To edit To confirm To enable To disable Your mailbox language is English Spanish 3rd language 4th language To review the entry To confirm To edit For English For Spanish Appendix B System Prompts File Name Prompt MBP178 For 3rd language MBP179 For 4th language MBP180 Time stamp control is MBP181 enabled MBP182 disabled MBP183 To edit MBP184 To confirm MBP185 To enable MBP186 To disable MBP187 To review your personal distribution lists MBP188 To edit the members in a distributions list MBP189 To remove all members from a distribution
25. entering the call progress tone parameters IM1200 provides an alternative way of capturing and learning and assigning those parameters to itself called Automatic Call Progress Learning ACPL method This method requires DTMF System Programming For DTMF System Programming see Chapter 9 Once you are in DTMF System Programming Mode follow these steps 1 Enter Function Code 242 and set up the extension you want to use for ACPL 2 Make sure the phone of the ACPL extension is on hook 4 10 10 Chapter 4 Integration with PBX Enter Function Code 214 Ringback CPT 1s High Press 1 when it prompts you to Press 1 to edit 2 to save 3 to replay This will force IM1200 to call the ACPL extension After ringing the ACPL extension a few times it will reconnect to you and announce the value it has calculated and set for Ringback CPT 1 High based on the ringback pattern it just heard Note It also has calculated and set other Ringback CPT parameters such as Ringback CPT 1st Low Ringback CPT 2nd High Low when available and Ringback CPT Cycle Press 2 to save the parameter Take the phone of the ACPL extension off hook to create the Busy condition Enter Function Code 219 Busy 1 High Press 1 when it prompts you to Press 1 to edit 2 to save 3 to replay This will force IM1200 to call the ACPL extension It will analyze the Busy Call Progress Tone coming from the ACPL extension and announce
26. list MBP190 Please select your distribution list from 1 to 9 MBP191 Distribution list MBP192 has MBP193 has no member MBP194 members MBP195 member MBP196 The member include MBP197 The members include MBP198 To review the list members MBP199 To confirm MBP200 To add a member MBP201 To remove a member MBP202 Please input the mailbox number followed by a pound sign MBP203 To review the list members MBP204 To remove all members MBP205 All members have been removed from the list MBP206 To select special answering options MBP207 To set call forward target MBP208 The special answering option is now MBP209 in do not disturb mode MBP210 in call forward mode MBP211 disabled MBP212 To edit B 13 Appendix B System Prompts MBP213 To confirm MBP214 To select do not disturb mode MBP215 To select call forward mode MBP216 To disable special answering option MBP217 The call forward target extension MBP218 is MBP219 has not been set MBP220 To review the entry MBP221 To confirm MBP222 To edit MBP223 Please input the call forward target extension number followed by a pound sign MBP224 Your voice mail capacity has reached the defined maximum limit Please proceed to resolve this issue MBP225 Enable using message lamp one MBP226 Enable using message lamp two MBP227 To enable message lamp one MBP228 To enable message lamp two MBP229 To Delete MBP230 This message has been deleted
27. then retrieves the call if the extension is not available or releases the line if the call has been picked up by the extension This mode will take up the most resource of IM1200 s but will be the only mode possible if the PBX does not provide any extension status information when calls are transferred There are two things IM1200 can use to monitor the call transfer E Call Progress Tone IM1200 monitors the Call Progress Tones CPT when transferring a call and retrieves the call when the defined number of Busy or Ringback tones are received then proceeds to take the call to the corresponding call flow a DTMF Instead of Call Progress Tone IM1200 looks for the DTMF Signal sent by the PBX when transferring the call It will retrieve the call and process it according to the DTMF Signal it receives Not all PBXes provide DTMF Signals for extension status m Semi Supervised In the case the PBX provides an incomplete set of In Band DTMF Strings Semi Supervised Mode can be used instead of Supervised Mode to free up some system resource a Busy Recall Ring Release IM1200 will first operate under Supervised Mode to determine and retrieve the call if the extension is Busy If the extension is not Busy the line will be released in the Non Supervised Mode This mode requires the Busy CPT parameters in the Supervised mode and the In Band DTMF String for the No Answer condition in the Non Supervised mode be set properly first Call Pickup Sim
28. this operation 5 Click OK to finish copying creating the mailboxes To Delete a Mailbox 1 Choose Voice Mail gt Mailbox Management 2 Click the Edit tab A new Mailbox Management dialog page opens 3 Highlight the mailbox you wish to delete 4 Click Delete A confirmation box will open Click Yes to finish deleting the mailboxes To Edit a Mailbox 1 Choose Voice Mail gt Mailbox Management Click the Edit tab A new Mailbox Management dialog page opens Highlight the mailbox you wish to edit pe LY N Click Edit The selected MailBox dialog page opens 6 6 Chapter 6 Voice Messaging MailBox Mailbox Parameters Notification Mailbox Parameters Mailbox No Bs Password has Mailbox Type Rea Multi Tenant Extension Ea Language ist Language Name for Directory Listing OO Extensions Status Noma x Call Forward Target EE Message Options Message Play Priority Least Recent X Play Time Stamp Message Forward to M Distribution Lists ListID_ Members oo 1 2 3 4 List ID fi Available Mailboxes Members Select Remove Update Clear Figure 6 6 5 Edit the following Mailbox Settings Mailbox Password The Mailbox Password is the single keyword needed for the box owner to retrieve and manage his her voice mail over the phone It can be made up of numbers up to 8 digits When the Mailbox Password is forgotten other than viewing and editing it from VMS the admin
29. without any of them being overlooked Versatile Message Notification You can receive notification of incoming messages via extension message lamp pager regular phone mobile phone and E mail You can also schedule the time you want the notification to be in effect retry interval and retry count Urgent and Private Message Tags Messages can be marked with different tags to indicate the nature of the messages The playback of the messages can also be prioritized based on the tag Message Play Control A comprehensive set of commands including Replay Save Delete Time Stamp Forward Skip Rewind Fast Forward and Volume Adjustment offers the user a convenient and efficient way of playing back messages 1 3 Chapter 2 Installing IM1200 CHAPTER 2 Installing IM1200 This chapter explains the environmental requirements and the installation steps of IM1200 Unpacking IM1200 Environmental Requirements Telephone System Network Environment UMS E Mail Server Installing IM1200 2 1 Chapter 2 Installing IM1200 Unpacking IM1200 The package you received for IM1200 should be a standard IM1200 package however the content may vary depending on the location and the dealer you have purchased the unit from Report any damage or missing items in the package to your dealer right away Items in your package include IM1200 Unit Power Supply 12V DC Installation Manual CD Battery Charger Cable Telephone Cords Line
30. 068 SYS069 SYS070 SYS071 SYS072 SYS073 SYS074 SYS075 SYS076 SYS077 SYS078 SYS079 SYS080 SYS081 SYS082 SYS083 The ID numbers are ID To edit To add To delete To review all Please input the group ID number The group ID member has been created has been deleted To set the extension code and hunting method To review the all members To add the member To delete the member The setting is null To edit To confirm To review extension group has member members the member include the members include extension group has been set extension groups have been set The group ID number is The group ID number are ID To edit To review all Please input the weekday To enable the weekday To set the business hours To set the break hours To copy the settings from another weekday B 16 Appendix B System Prompts File Name Prompt SYS084 The setting is SYS085 null SYS086 enable SYS087 disable SYS088 The settings copy from SYS089 To edit SYS090 To confirm SYS091 To review SYS092 weekday has been enabled SYS093 weekdays have been enabled SYS094 To edit SYS095 To add SYS096 To delete SYS097 To review all SYS098 Please input the holiday ID number SYS099 The holiday ID SYS100 has been created SYS101 has been deleted SYS102 setting is SYS103 null SYS104 To edit SYS105 To confirm SYS106 To review SYS107 Please input the holiday information
31. 1 x 70 Linear v Business Hour Opr Available Extensions Members Operator Channel ID 1 Business Hour Operator Closed Day Operator Break Hour Operator Holiday Operator After Hour Operator Figure 5 3 To Create Operator Extension Groups 1 2 Choose Auto Attendant gt Operator Extension Groups Click the Edit tab An Operator Extension Group dialog box opens Specify the following information for the group Extension Code Assign an Extension Code that the callers can dial to reach the Operator Extension Group When no Extension Code is entered the group cannot be reached by the AA Menus or other commands Treat this code as a real extension number for the group Note Do not use an Extension Code that is the same as one already used for an ordinary extension In that case the group will have higher call transfer priority over the ordinary extension Description Description is an optional field for the administrator s own reference Fill in helpful information about the group for example Sales Department or Business Hours Operators 5 4 Chapter 5 Auto Attendant Hunting Method You can determine how calls should be distributed among the group with the following Hunting Methods a Linear IM1200 will always transfer the call to the first member of the group If the extension is not available IM1200 will transfer the call to the next member in the group a Circular IM1200 will transf
32. 11 Please leave your message after the tone press any key to stop recording To listen to your message To save your message To re record your message To select a message delivery option To mark your message as urgent To mark your message as private To mark your message as urgent and private Your message has been saved To delete Your message has been deleted Month Day Hour and Minutes Directory Lang0 Time File Name Content MTHOO1 MTHO002 MTHO003 MTH004 MTHO005 MTHO006 MTHO007 MTHO008 MTHO009 MTH010 MTHO11 MTH012 DAY001 DAY002 DAY003 DAY004 DAY005 January February March April May June July August September October November December First Second Third Fourth Fifth Appendix B System Prompts Fle name coment DAY006 Sixth DAY007 Seventh DAY008 Eighth DAY009 Ninth DAY010 Tenth DAY011 Eleventh DAY012 Twelfth DAY013 Thirteenth DAY014 Fourteenth DAY015 Fifteenth DAY016 Sixteenth DAY017 Seventeenth DAY018 Eighteenth DAY019 Nineteenth DAY020 Twentieth DAY021 Twenty first DAY022 Twenty second DAY023 Twenty third DAY024 Twenty fourth DAY025 Twenty fifth DAY026 Twenty sixth DAY027 Twenty seventh DAY028 Twenty eighth DAY029 Twenty ninth DAY030 Thirtieth DAY031 Thirty first HRS001 One O clock HRS002 Two O clock HRS003 Three O clock HRS004 Four O clock HRS005 Five O clock HRS006 Six O clock HRS007 Seven O clock HRS008 Eight O clock HRS009 Nine
33. 120 200 240 311 313 350 353 400 419 1 To Edit 3 To Delete 4 To Review All Please input the extension group ID number 2 To Add Invalid xx extension groups have been set The group ID numbers are Play the parameter value 01 02 03 04 ex Function 100 is 1234 or Function 100 is Null Group xx has Group xx has been created been deleted 1 To set the extension code amp hunting method 1 To Edit 2 To Confirm 3 To Review Extension group xx has xx members the mambers include XxX XXX XXX 2 To review all members 3 To add a member 4 To delete a member 1 To Edit 2 ToConfirm 3 To Review The setting is 001 Figure 9 7 9 19 Appendix A System Parameters Appendix A System Parameter Table 3 digit Func Code Description Default 100 System Password 1234 101 Greeting Recording Password 5678 N A UMS E mail Address N A N A UMS SMTP Server N A 102 IP Address 192 168 1 200 103 Default Gateway Address 192 168 1 254 104 Subnet Mask 255 255 255 0 105 DNS 168 95 1 1 106 DTMF Send On Time 200 msec s 107 DTMF Send Off Time 200 msec s 108 DTMF Send Gain 2 109 DTMF Inter Digit Timeout 2 sec s 110 DTMF AA Menu Timeout 3 sec s 111 Recording Gain 10 112 Play Gain 10 113 Dial Tone Duration 2 sec s 114 External Busy Tone Counter 3 cycle s 11
34. 2V 0 C 50 C 32 F 122 F 10 90 Non condensing 8 MB 8 voice port status 3 system activity indicators Mode Security Func1 Func2 buttons 315 mm x 198 mm x 60 mm 3 5 KG C 1
35. 34 or Function 100 is Null 2ToAdd 3 ToDelete 4 To Review All Invalid 1 To Edit 2 To Confirm 3 To Review 1 ToEdit 2 To Confirm The holiday ID xx setting is 0101 0101 009 3 To Review Figure 9 3 Chapter 9 DTMF Programming Press Password Go back to previous menu Go back to top menu Invalid Input Please Try Again Valid Please Input 3 Digit Function Code Invalid Input Please Try Again 100 120 200 240 311 313 350 353 400 419 1 To Edit 3 ToDelete 4 To Review All 2 To Add AA Menus have been set The menu numbers are Play the parameter value 001 002 003 200 ex Function 100 is 1234 or Function 100 is Null The AA Menu The AA Menu xxx has been xxx has been created deleted 1 To Edit A 1 To Record the Greeting 2 To set the AA Menu function 2 To Confirm 3 To Review 1 Play Greeting 2 Play DTMF1 Setting is 017100 DTMF2 Setting is 03 1 ToEdit 2ToConfirm 3 To Review 2 DTMF1 Setting is 01 100 DTMF2 Setting is 03 Figure 9 4 9 16 Chapter 9 DTMF Programming Press Password Go back to previous menu Go back to top menu Invalid Input Please Try Again Valid Please Input 3 Digit Function Code Invalid Input Please Try Again 100 120 200 240 311 313 350 353 400 419 1 To Edit 4 To Review All Invalid xx channels have been
36. 5 Loop Current Drop Duration 2000 msec s 116 Enable RS 232 Message Light 0 disabled 117 Baud Rate 9600 118 Parity Check 0 none 119 Data Bits 8 120 Stop Bits 2 121 IM200 Version Number 207 122 Echo Cancellation Tail Length 1 123 Calibration TX Gain 25 124 Calibration RX Gain 25 125 Name Directory Listing 0 First Name 126 Reduce Calibration TX Gain for CPT Detection 0 127 DTMF Hold Off Limit 0 128 Transfer Option Time out 3 sec s 129 Receive DTMF Level 128 Appendix A System Parameter Table 3 digit Func Code Description Default 130 Limitation for Error Message Counter 15 131 Extension Number of Fax Machine A 2 Appendix A System Parameter Table 3 digit Func Code Description Default 200 Business Hour Operator Transfer Mode 1 Supervised 201 Business Hour Extension Transfer Mode 1 Supervised 202 After Hour Operator Transfer Mode 1 Supervised 203 After Hour Extension Transfer Mode 1 Supervised 204 Transfer Sequence amp X 205 Ringback Recall Sequence amp 206 Busy Recall Sequence amp 207 Hang Up Sequence 208 CO Line Access Sequence 0 209 Conference Hold Sequence amp 210 Conference Sequence 211 First Hook Flash Time 500 msec s 212 Second Hook Flash Time 0 msec s 213 Supervised Signal Type 1 C
37. DTMF Send On Time DTMF Send Off Time DTMF Send Gain DTMF Inter Digit Timeout DTMF AA Menu Timeout Recording Gain Play Gain Dial Tone Duration External Busy Tone Counter Loop Current Drop Duration Enable RS 232 Message Light Input X X XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX X X X X X X X X X X X Notes X 0 8 digt password X 0 8 digt password XXX 000 255 XXX 000 255 XXX 000 255 XXX 000 255 X 10 20 30 400 msec s X 10 20 30 400 msec s X 1 10 level s X 1 10 sec s X 1 10 sec s X 1 10 level s X 1 10 level s X 0 disable 1 10 sec s X 1 10 count s X 0 disable 100 200 300 9000 msec s X 0 disable 1 enable 9 4 Chapter 9 DTMF Programming Func Code Description Input Notes 117 Baud Rate X X 1200 2400 4800 9600 118 Parity Check X X 0 none 1 odd 2 even 119 Data Bits X X 5 8 120 Stop Bits X X 1 2 121 IM1200 Version Number Read only 122 Echo Cancellation Tail Length X X 0 5 123 Calibration TX Gain X X 0 50 124 Calibration RX Gain X X 0 50 125 Name Directory Listing X X 0 first name 1 last name 126 Reduce Calibration TX Gain for CPT X X 0 disable 1 enable Detection 127 DTMF Hold Off Lim
38. Extension must be defined The extension number needs to fall in an available Extension Block Mailbox Language This is the language of the prompts the box owner hears when they access their mailbox The available languages for your IM1200 will be different depending on your location and installation Please check with your dealer for the available mailbox languages Message Play Priority The mailbox owner can specify the preferred Message Play Priority when retrieving messages The options are a Least Recent Messages will be played in chronological order Voice mail received least recently will be played first E Most Recent Messages will be played in counter chronological order Voice mail received most recently will be played first Note Messages marked Urgent will always be played ahead of regular messages in the order selected For example In Least Recent mode the least recent Urgent message will be played first then after the most Urgent message is played the least recent regular message is played and so on until the most recent regular message is played Play Time Stamp When Play Time Stamp function is enabled the time the message was recorded will be announced before each message Message Forward To IM1200 can automatically copy a new message received in one mailbox to another mailbox When this function is enabled the targeted mailbox must be defined Distribution List The Mailbox owner can forward and broadcast m
39. Mode This allows the caller to enter System Programming Mode where touch tone programming and announcement recording can be done Click Update or Update amp Copy for every AA Menu created or edited If you click Update amp Copy you will be asked to enter the destination AA Menu number you want to copy the current AA Menu to Select the destination AA Menu number and then click OK Click OK or Apply once you are done with all the modification of all the AA Menus Recording AA Menu Greetings Each AA Menu has an associated greeting that should be recorded to announce the greeting and options it wants the callers to hear If an AA Menu does not have a greeting recorded a system default greeting will be played instead To Record a Greeting for an AA Menu 1 Call into IM1200 and enter the System Programming Mode For System Programming Mode see Chapter 9 Enter the Recording Password The recording password will allow the caller to only enter the recording functions of IM1200 Because the recording is usually done by a 5 8 Chapter 5 Auto Attendant person other than the administrator this will prevent blunder operations by either party 3 Enter Function Code 330 for AA Menu Management 4 Enter the AA Menu ID 5 Follow the voice guide and record the greeting Transfer Options IM1200 provides multiple choices for the caller to continue the call when the extension it tried to transfer for the caller is not available
40. Note Purged New or Old Messages will be permanently deleted and cannot be recovered Auto Purge Old Messages After This parameter defines how many days the messages in the Old Folder should be kept To disable Auto Purge of old messages select 0 for this parameter 6 2 Chapter 6 Voice Messaging Silence Timeout to Stop Recording When IM1200 detects continued silence for the defined length of time IM1200 will stop the recording and disconnect the call Note Ifthe recording is stopped by this function and the recording time is less than the Minimum Message Length the message will not be saved Setting Up Message Notifications IM1200 has the ability to notify the mailbox owner when a new voice message is received To Set Up Internal Notification Parameters 1 Choose Voice Mail gt Notification 2 Click the Edit tab A new Notification dialog box opens Notification Internal Notification Message Lamp Notification Ring Notification 1st Message Lamp On hax ooo Ring Notification Interval 30 mins 1st Message Lamp Off fiesix Ring Notification Try B g tries 2nd Message Lamp On 0 Ring Count B a rings 2nd Message Lamp Off a Notification Channel ist Channel Notify for X External Notification Pager Customization Enable Notification Channel V Detect Pager Vox 1 Ww 2 Pager Mode USA 5 5 fy Delay for Pager sec s Mobile Phone Customization Delay for Mobile Phone 8 sects OK Cancel
41. O clock HRS010 Ten O clock B 4 Appendix B System Prompts File Name Content HRSO11 Eleven O clock HRS012 Twelve O clock MINOO1 One Minute MINOO2 Two Minutes MINOO3 Three Minutes MINOO4 Four Minutes MINOO5 Five Minutes MINOO6 Six Minutes MINOO7 Seven Minutes MINOO8 Eight Minutes MINOO9 Nine Minutes MINO10 Ten Minutes MINO11 Eleven Minutes MINO12 Twelve Minutes MINO13 Thirteen Minutes MINO14 Fourteen Minutes MINO15 Fifteen Minutes MINO16 Sixteen Minutes MINO17 Seventeen Minutes MINO18 Eighteen Minutes MINO19 Nineteen Minutes MINO20 Twenty Minutes MINO21 Twenty one Minutes MINO22 Twenty two Minutes MINO23 Twenty three Minutes MINO24 Twenty four Minutes MINO25 Twenty five Minutes MINO26 Twenty six Minutes MINO27 Twenty seven Minutes MINO28 Twenty eight Minutes MINO29 Twenty nine Minutes MINO30 Thirty Minutes MINO31 Thirty one Minutes MINO32 Thirty two Minutes MINO33 Thirty three Minutes MINO34 Thirty four Minutes B 5 Appendix B System Prompts MINO35 Thirty five Minutes MINO36 Thirty six Minutes MINO37 Thirty seven Minutes MINO38 Thirty eight Minutes MINO39 Thirty nine Minutes MINO40 Forty Minutes MINO41 Thirty one Minutes MINO42 Thirty two Minutes MINO43 Thirty three Minutes MINO44 Thirty four Minutes MINO45 Thirty five Minutes MINO46 Thirty six Minutes MINO47 Thirty seven Minutes MINO48 Thirty eight Minutes MINO49 Thirty nine Minutes MINO50 Fifty Minutes MINO51 Fifty one Minutes MINO52 Fifty
42. System Prompts mea aia SYS001 Welcome to the Voice Mail system please enter system password SYS002 Programming mode is not available now SYS003 Please enter three digit function code SYS004 To edit SYS005 To add SYS006 To delete SYS007 To review all SYS008 Please input the AA Menu number SYS009 has been created SYS010 has been created SYS011 has been deleted Appendix B System Prompts File Name Prompt SYS012 To record the greeting SYS013 To set the AA Menu function SYS014 DTMF SYS015 Timeout SYS016 setting is SYS017 To edit SYS018 To confirm SYS019 To review SYS020 AA Menu has been set SYS021 AA Menus have been set SYS022 The menu number is SYS023 The menu numbers are SYS024 ID SYS025 function SYS026 is SYS027 null SYS028 To edit SYS029 To confirm SYS030 To review SYS031 To edit SYS032 To add SYS033 To delete SYS034 To review all SYS035 Please input the extension ID number SYS036 The extension ID SYS037 has been created SYS038 has been deleted SYS039 setting is SYS040 null SYS041 To edit SYS042 To confirm SYS043 To review SYS044 Please input the extension information SYS045 extension ID has been set SYS046 extension IDs have been set SYS047 The ID number is B 15 Appendix B System Prompts SYS048 SYS049 SYS050 SYS051 SYS052 SYS053 SYS054 SYS055 SYS056 SYS057 SYS058 SYS059 SYS060 SYS062 SYS062 SYS063 SYS064 SYS065 SYS066 SYS067 SYS
43. ach that extension This is useful in the case when the first digit of the desired extension has been used for other AA menu action Transfer to Extension The assigned DTMF digit is the first digit of an extension For example if the action is set on 1 and the caller wishes to reach extension 100 he she should press 100 to reach that extension Direct Transfer to Extension The call will be transferred to the target extension directly For example if the action is set on 6 with the target set to 100 the caller can press 1 to reach extension 100 right away Transfer to Mailbox The assigned DTMF digit is the first digit of the mailbox the call will be transferred to For example if the action is set on 2 the caller can dial 200 to leave a message directly at mailbox 200 Direct Transfer to Mailbox The caller can leave a message directly at the target mailbox For example if the action is set on 7 with the target set to 200 the caller will be taken directly to mailbox 200 by pressing 7 Operator The caller will be transferred to the Operator Name Directory IM1200 will ask the caller to enter the first few letters of the last first name of the person they want to reach Hang Up The call will be disconnected Hang Up with Announcement The call will be disconnected after a disconnect announcement is made Access Mailboxes IM1200 will ask the caller for the mailbox number and the password System Programming
44. ages in one system The languages vary depending on your location and installation Check with your dealer for the languages installed in your system If you set your default language to English for example all of your call transfer announcements will be in English Holiday Each channel can enable or disable the Holiday Mode If the Holiday Mode is disabled this channel will ignore the Holiday Calendar For Holiday Calendar see AA Menu for Business Hours Break Hours After Hours Closed Days Different AA menus can be assigned to accommodate different call handling at different hours of the day and different days of the week The assigned AA menu s greeting will be the one heard by the callers when it s in effect 4 Click Update for every channel edited 5 Use the Synchronize option when you finish editing one channel and wish to configure all other channels with the same parameters 6 Click OK or Apply once you are done with all the modification of all channels 5 6 Chapter 5 Auto Attendant Designing an AA Menu IM1200 s Auto Attendant is constructed with independent scripts called AA Menus Each AA Menu has its own greeting and customized action keys From the menu the caller can be guided to the extensions service groups operators information bulletin etc AA Menu Management MenulD Greeting Description 001 Business Hours 002 Break Hours 003 After Business Hours 004 Closed Days MenulD Descr
45. all Progress Tone 214 Ringback CPT 1st High 540 msec s 215 Ringback CPT 1st Low 240 msec s 216 Ringback CPT 2nd High 0 msec s 217 Ringback CPT 2nd Low 3840 msec s 218 Ringback CPT Cycle 5 cycle s 219 Busy CPT 1st High 540 msec s 220 Busy CPT 1st Low 450 msec s 221 Busy CPT 2nd High 0 msec s 222 Busy CPT 2nd Low 0 msec s 223 Busy CPT Cycle 2 cycle s 224 Error CPT 1st High 250 msec s 225 Error CPT ist Low 250 msec s 226 Error CPT Cycle 2 Cycle 227 Call Progress Tone Tolerance 1 high 228 Ringback Tone DTMF Signal es 229 Busy Tone DTMF Signal a 230 DND DTMF Signal 231 Answer Call DTMF Signal a 232 Disconnect Call DTMF Signal a 233 No Answer Time out for DTMF Signal 20 sec s 234 Maximum Digits in In Band DTMF Strings 30 235 Maximum Time to wait for First Digit 0 236 Maximum Time Between Digit 1 237 Busy Time Lag a 238 Call Pickup Function 0 disabled 239 Call Pickup Sequence A 3 Appendix A System Parameter Table 3 digit Func Code Description Default 240 Call Pickup Channel A 241 PBX Model 0 242 Automatic Cadence Learning Extension a 243 Extension Size 3 300 In Band DTMF Protocol 310 1 To enable the weekday a 2 To set the Business Hours Za 3 To set the Break Hours 4 To copy the settings from another weekday 2 311 Operation Mode 1 Auto 312 Current Date YY MM DD Present Date
46. atures 1 1 Chapter 1 System Overview New Generation Voice Mail InterMail IM1200 is a new generation voice mail system that combines the Internet with voice processing technologies to provide a robust dynamic and user friendly voice messaging system that meets your office communication needs today Designed with small and medium size business customers in mind its features and functionality nonetheless rival those used by Fortune 500 s System Features Easy PBX Integration Integrating with PBX has never been easier Simply pick the PBX from the PBX list and then select the call transfer method The call transfer methods include Supervised Non Supervised Semi Supervised and Call Pickup Built in VoIP Gateway Saves money by routing calls over the Internet through the built in VoIP gateway A user definable dialing plan can link remote offices with virtual extensions Network Based Voicemail Management Software VMS Gives you an easy graphical user interface to maintain the system via local and wide area network With the ubiquity of Internet you can have full control of the system from wherever the network is available System Report Offers the system administrator easy overview of call statistics mailbox usage system status and performance Incoherent Configuration Report Keeps track of all system configurations that are incoherent to other settings This is very useful when the administrator is trouble shooting the syste
47. count in IM1200 oo cece ccc cece e cece cece eeeeeea sees ea eaeeeeneaeas 7 2 When Are E mails Sent 0 e e EA EA E EE RAAE 7 2 Chapter 8 User Operations Access Your Personal Mailbox 0 0 0 0 ee eecee cece nent eee ee etenee eee eee eneeeeen ea eeeeeenenes 8 2 Retrieving Your Messages _ ccceeec eee e cece eee eee teens teed ee ede e eee eneneneeee eas 8 2 Sendinga Message errta pe sede atacand we Soeseande E E de EN AAA dete teed eua ee 8 3 Editing Your Personal Mailbox Options ccececeecee ec ee eee eeeeeee ee eeeeeeneeeeeeeee 8 3 Chapter 9 DTMF Programming DTMF Programming Mode cccecececec eee eee e eee teens eens ea aa 9 2 Entering and Exiting the DTMF Programming Mode c eceeeeeeeeeeeeeees 9 2 DTMF Programming Procedure 02 ccececcce cece cent eee e ee ee eee e eee e ee eeee tena ee eaeaee 9 2 Appendix A System Parameters 20 cccccceecee ccc eceeeee eee ee eens eee ea eens sees eens ea eeeeneeeaeeneneaeas A 1 Appendix B System Prompts ccccsseccuseceseccetecsceeeecececeeeeduneseceecutecetueceteceeusceress B 1 Appendix C Hardware Specifications cc ccccec ccc ec cence cence cece cence sees ease eeeeneneaeeeen ees C 1 Chapter 1 System Overview CHAPTER 1 System Overview This chapter introduces the main features of IM1200 New Generation Voice Mail System Features Auto Attendant Features Voice Messaging Fe
48. d messages To send a message To change personal options To replay the message To save the message To delete the message To forward the message To listen to the envelope information To reply to the message To skip the message This message was received on marked as urgent marked as private marked as urgent and private Please input target mailbox number The mailbox you ve dialed is not recognized The mailbox is full Please leave your note after the tone press any key to stop recording To review your note To send this message To Re record your note Message send complete You have reached mailbox number To send a message to a mailbox B 8 Appendix B System Prompts File Name Prompt MBP037 To send a message to a distribution list MBP038 This message has been MBP039 Please select your distribution list from 1 to 9 MBP040 Distribution list MBP041 has MBP042 has no member MBP043 members MBP044 member MBP045 To record your greetings MBP046 To edit notification function MBP047 To set mailbox preferences MBP048 To modify your personal distribution lists MBP049 To change the extension status MBP050 To record MBP051 Your personal greeting MBP052 Your busy greeting MBP053 Your name MBP054 is MBP055 has not been recorded MBP056 To review MBP057 To save MBP058 To re record MBP059 To delete MBPO60 Your recording has been saved MBP061 Your recording has been deleted MBP062 To e
49. dit internal notification functions MBP063 To edit external notification functions MBP064 To set your conference telephone number MBP065 Your internal notification function is now MBP066 Disabled MBP067 Enable using message lamp MBP068 Enable using ring extension MBP069 To edit MBP070 To confirm MBP071 To enable message lamp notification MBP072 To enable ring extension notification B 9 Appendix B System Prompts MBP073 MBP074 MBP075 MBP076 MBP077 MBP078 MBP079 MBP080 MBP081 MBP082 MBP083 MBP084 MBP085 MBP086 MBP087 MBP088 MBP089 MBP090 MBP091 MBP092 MBP093 MBP094 MBP095 MBPO096 MBP097 MBP098 MBP099 MBP100 MBP101 MBP102 MBP103 MBP104 MBP105 MBP106 MBP107 To disable internal notification To set your telephone and pager notification functions To edit notify urgent message only function To select external notification schedule To specify personal notification schedule Please select your notification entry from 1 to 5 Entry is using telephone mode is using pager mode is disabled The number is To review the entry To change notification type To edit the notification number For telephone For pager To disable the entry Your notification number is has not been set To review entry To confirm To edit Please enter the notification number followed by a pound sign Notify urgent message only function is now Enabled Disabled To edit To confirm
50. edule Defining Holiday Calendar 5 1 Chapter 5 Auto Attendant Designing Your Auto Attendant The Auto Attendant in IM1200 is very flexible and easy to configure It is highly recommended that you prepare a draft for the Auto Attendant flow that you want to use VMS to set up before hand Sample Draft for the Auto Attendant Setup ABC Technology Auto Attendant Flow 001 Business Hours Main Menu Welcome to ABC Company If you know your Extension party s extension please enter it now Press 400 450 1 for 2nd Language press 2 for Service 500 550 Department press 3 for Information Center 600 650 or hold for the operator 700 750 1 AA Menu 010 800 850 Direct Transfer to Extension 300 AA Menu 003 Transfer to Extension Transfer to Extension Transfer to Extension 2 3 Operator Group 01 500 501 502 4 5 6 7 Transfer to Extension 8 9 es 0 Extension Group 02 601 602 603 ext code 300 Transfer to Extension No Action No Action Operator DTMF Programming Timeout Operator 010 Business Hours Main Menu in 2 Language In 2nd Language Welcome to ABC Company If you know your party s extension please 003 Information Center Press 1 for Branch Office Information Press 2 for Calling Rates Press 3 for Directory Press 9 to repeat this menu or hold for the operator enter it now Press 2 for Service 1 AA Menu 021 Department press
51. em that is connected to the Ethernet network If the IP address assigned to IM1200 is a private IP then the computer running VMS needs to be in the same private network with the same first 3 bytes of the IP address as the IM1200 For the Network Environment see page 2 3 Installing VMS You should find the latest VMS version from the Installation CD that came with your package Once you have located the program installation file you can double click on it to start the installation Follow the instruction to finish the installation Turning on IM1200 To turn on the IM1200 for the first time make sure you have all the proper lines connected to the system For the Environment Requirements see page 2 2 IM1200 has a factory default IP setting of Factory Default IP Setting IP 192 168 1 200 Gateway 192 168 1 254 Subnet Mask 255 255 255 0 DNS 168 95 1 1 Table 3 1 You may start logging on to the IM1200 if the factory default IP is available for the system in your network You can change the IP setting later using VMS if you prefer If the factory default IP is not available in your network you can change the IP setting via DTMF Programming to one that is available in your network so you can logon to IM1200 using VMS For DIMF Programming see Chapter 9 Note The IP address MUST be available for the IM1200 in order for the VMS to logon to the system Logging On IM1200 You can start the VMS by choosing it from yo
52. er the first call to the first member of the group and the second call to the next member down the list IM1200 will keep track of which member should be the target for the next incoming call a ACD IM1200 will track the number of calls successfully transferred to each member of the group The member with least number of calls answered will be the target for the next incoming call transfer 4 Use mouse to select and highlight the extensions in the Available Extensions box and click the Select tab to move them to the Members box Reverse the process and click the Remove tab if you want to remove some extensions from the group Click and hold and move an extension within the Members box to alter the order of the members in the member list The order in which the members appear in the Members box will be used by the Hunting Method to decide the call transfer order among the members 5 Click Update for every group created or edited 6 Click OK or Apply once you are done with all the modification of all groups To Define Operators for Individual Channels 1 Select the channel you want to specify Operators for in the Channel ID box 2 Enter the extension number or the Extension Code of the Extension Group you want to use as the Operator s for Business Hours Break Hours After Hours Closed Days and Holidays 3 Click Update for every group created or edited 4 Click OK or Apply once you are done with all the modification of all channel
53. essages to memters in his her personal Distribution List Each mailbox can define up to 9 Distribution Lists and each list can hold up to 5 members Highlight the mailboxes in the Available Mailboxes area and click Select to add them to the Members area of a list Click Update after finish editing a list Click the Notification tab to continue to the Notification settings 6 8 Chapter 6 Voice Messaging MailBox Mailbox Parameters Notification M Internal Notification Notification Method Disabled 7 Extension Number 31 External Notification Notification Schedule IV Enable External Notification C Notify During Business Hours Notify During Personal Hours P Notify Urgent Message Onl me sas From 12 00 To 18 00 Notification to Type Phone Pager Number Interval Ty Phone 19493410633 15 1 minis 3 Disabled gt f no sfm 1 Disabled min s 1 Disabled v 1 Sh mings 1 Disabled 1 mins fi External Conference Call Number UMS V Enable UMS Keep as new message after e mail notification E mail Address david dsatechnology corr Figure 6 7 7 Edit personal mailbox notification functions Internal Notification Method Each mailbox can select its own method of Internal Notification The methods include the following a MsgLamp1 The Internal Notification will be done via the Message Lamp on the phone set The Message Lamp On Off Sequences must be properly de
54. fined for the Message Lamp Notification to function correctly For Message Lamp On Off Sequence see page 6 3 E MsgLamp2 Some PBX has more than 1 set of Message Lamp On Off Sequences This allows you to use the second Message Lamp On Off Sequences for the Message Lamp Notification to work a Extension IM1200 will call the extension and inform the mailbox owner of the new messages and guide him her to retrieve new messages For Ring Notification Parameters see page 6 4 C Disabled The Internal Notification can be disabled Internal Notification Extension Number A real extension must be defined for the internal notification This extension is usually the same as the mailbox number Enable External Notification External Notification can also be enabled or disabled Once it is disabled the mailbox owner cannot enable it again from the extension It can only be re enabled through VMS 6 9 8 Chapter 6 Voice Messaging Notify Urgent Message Only To conserve the system resource IM1200 can do External Notifications only for messages marked as urgent When this function is enabled regular massages will not be notified externally External Notification Schedule The External Notification can be selected to be in effect during the following hours a Notify During Business Hours The External Notification will be performed only during the Business Hours defined by the Business Schedule For Business Schedule see page 5 10 a Notify
55. ge without offering the caller the transfer options Channel ID If Multi Tenant is enabled this field allows you to select the channel you want to design the Transfer Options for Set the Transfer Options with the desired keys The available options are as follows E Leave a Message The caller will be taken to the mailbox of the extension and asked to leave a message a Hold for Busy This option is applicable only when the extension status is busy IM1200 will put the caller on hold and attempt to transfer the caller to the extension again a Conference The caller will be connected with the predefined external phone number This function is applicable if your PBX supports external call conference and the Conference Hold Sequence and the Conference Sequence in the PBX Parameters setup and the External Conference Call Number in the mailbox setup are done correctly a AA Menu Actions Some of the AA Menu actions are also available as transfer options They include Repeat Menu AA Menu Lead to Extension Number Transfer to Extension Operator Hang Up etc For AA Menu Actions see page 5 7 4 Click Update or Update amp Copy once you are done with defining the Transfer Options If you click Update amp Copy you will be asked to enter the destination channel number where you want to copy the current Transfer Options to Enter it and click OK 5 Click OK or Apply once you are done with the modifications for all the options Defi
56. gress Tones while transferring calls to indicate the status of the transfer To set up Supervise Mode using Call Progress Tone Signal 1 Choose System Parameters gt PBX Parameters 2 Click Edit tab a PBX Parameters dialog page appears 3 Choose the Supervised tab 4 8 Chapter 4 Integration with PBX PBX Parameters Transfer Mode Supervised Non Supervised Semi Supervised Supervised Signal Type Cal Progress Tone 7 M Call Progress Tone M Ringback CPT Busy CPT m Error CPT IstHih 540 msects 1sthin 500 msects tstHigh 250 msects 1stLow 240 msecfs 1st Low 500 msec s 1stLow 203 msec s 2nd High fo aj msecfs 2nd High j msecis Cyce j2 2nd Low jo msec s 2nd Low msec s a M Call Progress Tone Tolerance y ee z ick Hih C Low M DTMF Signal Ringback Signal Answer Signal Busy Signal No Answer Timeout 20 a sec s DND Signal OK Cancel Figure 4 5 Select Call Progress Tone as the Supervised Signal Type Define the following parameters Ringback CPT Ringback CPT may vary depending on the PBX model Ringback CPT is usually composed of 1 ringing pulse and 1 silence pulse Ringback Cadence High Low Figure 4 6 4 9 Chapter 4 Integration with PBX Some PBX sends Ringback CPT with 2 ringing pulses and 2 silence pulses Ringback Cadence with Second Ring Pulse First High Second High
57. he folder and the PBX file that you want to add then click Open Call Transfer Depending on the PBX the IM1200 can support and adapt to the specific call transfer method supported by the PBX The possible call transfer modes are 4 2 Chapter 4 Integration with PBX E Non Supervised The line is released when IM1200 transfers a call under Non Supervised Mode The PBX should be configured to forward the call back to the VM port when the extension is not available This mode allows IM1200 to untie its resource and provides the best performance This is the recommended call transfer mode There are two ways Non Supervised call transfer can be achieved a In Band DTMF String IM1200 will check the In Band DTMF String sent by the PBX for the reason Busy or Ring No Answer the call is sent back This method requires the PBX be capable of sending In Band DTMF Strings with condition codes when forwarding calls back to IM1200 a Busy Time Lag Some PBXes send the same In Band DTMF strings for both Busy and No Answer Call Forward This method uses the time lag between receiving the Busy and No Answer Call Forward when the call is bounced back from the PBX to determine the extension is Busy or No Answer This method is only recommended for certain PBX models m Supervised In contrast to Non Supervised Mode Supervised Mode does not release the line when transferring the call It instead holds and monitors the line for the extension s response It
58. ilar to Busy Recall Ring Release method the call is retrieved if it is Busy and released otherwise IM1200 will then use the Call Pickup function of the PBX to retrieve the call in a definite amount of time assuming the call is not answered To configure the Transfer Mode 1 Choose System Parameters gt PBX Parameters A PBX Parameters dialog box opens Choose the Transfer Mode Tab 4 3 Chapter 4 Integration with PBX PBX Parameters Transfer Made Supervised Non Supervised Semi Supervised Business Hours Non Business Hours Operator Non Supervised v Operator Non Supervised v Extension Non Supervised X Extension Non Supervised M Transfer Codes Transfer Sequence F First Hook Flash Time amp 600 msec s Ringback Recall Sequence f amp Second Hook Flash Time H 1200 msec s Busy Recall Sequence Extension s Size 2 digits Hang Up Sequence Disconnect Signal D CO Line Access Sequence Conference Hold Sequence Conference Sequence Figure 4 2 Different Transfer Modes can be selected for Business Hours and Non Business Hours Non Business Hours includes Break Hours After Hours and Closed Days defined in Business Schedule For Business Schedule see page 5 10 Further the operator extension can select a different Transfer Mode than the rest of the extensions for the Business and Non Business Hours Note The Operator amp Extension Group function can only be suppor
59. ilbox type is virtual Press 2 for Busy Greeting This greeting will be played when the extension is busy Press 3 for Your Name recording This will be played during the Directory announcement and during call transfer if the Announce Name function is enabled For Announce Name option in Call Transfer see page 5 9 Follow the system prompts and record re record or delete your greetings Note When there are no user recorded greetings available IM1200 will play the system default greetings To Modify the Notification Function 1 2 3 4 Enter your mailbox Pres 4 to enter the Personal Options Press 2 to modify the Notification Function Press 1 for Internal Notification Function The Internal Notification options include Message Lamp 1 Message Lamp 2 and Extension Notification Follow the system prompts to select the option you want for the internal notification Press 2 for External Notification Function There are up to 5 External Notification phone numbers to be set The numbers can be of regular phone mobile phone or pager Follow the system prompts to enter the phone number and the type of phone You need to set minimum 1 set of number and phone type to receive External Notification 8 4 Chapter 8 User Operations Press 3 for Conference Telephone Number When the extension is not available the caller can choose to connect to the Conference Telephone Number defined here IM1200 will use the conference cal
60. incoming calls no matter what the time of day or the day of the week is E Auto This tells IM1200 to use the respective Business Hours Break Hours After Hours Close Day AA Menus according to the time of day and day of the week to handle the incoming calls This is the normal mode of operation Business Starts Enter the start of the business hours of the work day Business Ends Enter the end of the business hours of the work day It should be later than the Business Start hour Break Starts Enter the start of the break hours during the work day Break Ends Enter the end of the break hours during the work day It should be later than the Break Start hour 5 11 4 Chapter 5 Auto Attendant Business When this box is checked the day is designated as a work day in opposite to a Closed day Click OK or Apply once you are done with the modifications for all the options Defining Holiday Calendar In addition to the work week schedule IM1200 also offers a Holiday Calendar The administrator can assign up to 100 sets of Holidays and corresponding Holiday AA Menus per system Holiday Calendar Holiday ID Starting Date EndingDate AA Menu No Description 01 01 01 01 020 New Year s Day 05 31 05 31 001 Memorial Day 07 04 07 04 059 July 4th 12 24 12 26 O60 Christmas 1 2 3 4 5 6 7 8 9 Holiday ID Starting Date Ending Date AA Menu Description 4 1224 12 26 060 Christmas Update Clear OK Ca
61. ion number specifies where the extension block ends Assistant Extension When an extension in is not answering or busy the call will be redirected to the Assistant Extension of that block This is an optional attribute for each Extension Block and is only supported in the Supervised Transfer Mode For Supervised Transfer Mode see page 4 8 4 Click Update after setting up one block then continue to define the next block 5 Click OK or Apply once you are done with all the Extension Blocks setup you want Creating Operator Extension Groups An Operator Extension Group is a group of related extensions With IM1200 Operator Extension Groups you can perform simple ACD tasks and maximize the productivity of your Auto Attendant You can also create a mailbox and record a greeting for each group and access the group via Name Directory It is very useful when you wish to use IM1200 for call distribution management 5 3 Chapter 5 Auto Attendant Note Operator Extension Groups are public IM1200 also provides a Personal Distribution List for personal applications For Distribution List see page 6 8 Operator amp Extension Groups Extension Groups Group ID Extension Code Hunting Method Descripti 70 Linear Business Hour Opr 71 Circular Break Hour Opr 80 Automatic Call Distribution Sales Group 90 Automatic Call Distribution Customer Service A D N a a N a GroupID Extension Code Hunting Method Description
62. iption ool Business Hours DTMF Action 1 Transfer to Extension Transfer to Extension Direct Transfer to Mailbox PER 25 E Lead to Extension Number Repeat Menu No Action Name Directory O FF oO On Dm amp Ww System Programming Mode TTT Timeout Hang up with Announcement Update amp Copy Update OK Cancel i Figure 5 5 To Set up an AA Menu 1 Choose Auto Attendant gt AA Menu Management 2 Click the Edit tab An AA Menu Management dialog box opens 3 Customize the following parameters Description Description is an optional field for the administrators own reference Fill in helpful information about the menu for example Business Hours Main Menu Assign each DTMF tone 0 9 with one specific AA Menu Action Possible actions are a No Action IM1200 will play an error announcement then repeat the Menu a Repeat Menu The Menu will be repeated without the error announcement a AA Menu The call will be transferred to the target AA Menu 5 7 Chapter 5 Auto Attendant AA Menu in 1s1 2 4 34 4th Language The call will be transfer to the target AA Menu in language specified Lead to Extension Number The call will be transferred to the desired extension by pressing the assigned DTMF digit followed by the desired extension number For example if digit 5 is set for such action and the caller wishes to reach extension 31 he she should press 531 to re
63. istrator can reset it to 1234 by pressing the FCN button while powering up the system however such process will also reset other system parameters to default Mailbox Type There are three different Mailboxes Types E Real Real Mailboxes are regular mailboxes with extensions If the extension is not available to answer the call with the right setting the call will be directed to the mailbox for the caller to leave a message E Virtual A Virtual Mailbox does not have a real extension associated with it and cannot answer the calls However the Virtual Mailbox number still needs to be within an existing Extension Block to be valid Virtual mailboxes are usually created for people who need voice messaging only E Multi Tenant A Multi Tenant Mailbox shares an extension with other Multi Tenant Mailboxes When a caller dials the Multi Tenant Mailbox number IM1200 will transfer the call to the extension specified in the Multi Tenant Extension field If that extension is not available it will send the call to the Multi Tenant Mailbox Thus several Multi Tenant Mailbox owners can share the same extension yet each has his her own mailbox for messaging A multi tenant mailbox needs to fall in an existing Extension Block A multi tenant Chapter 6 Voice Messaging mailbox is only supported in Supervised Transfer Mode For Supervised Transfer Mode see page 4 8 Multi Tenant Extension When the mailbox type is Multi Tenant a Multi Tenant
64. istribution Lists in each mailbox each list can hold up to 15 members Follow the system prompts to add and remove members from the list 8 6 Chapter 9 DTMF Programmi CHAPTER 9 DTMF Programming There is an alternative way of programming IM1200 to using a computer based utility program Through a touch tone telephone you can set up or modify the system from anywhere DTMF Programming Mode gt Entering and Exiting the DTMF Programming Mode DTMF Programming Procedure ng 9 1 Chapter 9 DTMF Programming DTMF Programming Mode When you are without a computer or the proper network environment you can use the DTMF Programming to set up or administrate the IM1200 from any touch tone phone IM1200 CAN continue to take calls and operate normally when the system is in the DTMF Programming Mode Entering and Exiting the DTMF Programming Mode The IM1200 allows only one administrator in the Programming Mode at a time This counts both DTMF Programming and VMS Programming Modes Thus if there is one administrator logged on to the DTMF Programming mode no other administrators will be able to log on to the DIMF Programming Mode or the VMS Programming Mode Note When the Security button is pressed down IM1200 will not be able to enter any programming mode including the DTMF Programming Mode To Enter the DTMF Programming Mode 1 Call from a touch tone phone to the IM1200 2 Press the key that is predefined for en
65. it X X 0 26 128 Transfer Option Time out X X 1 10 sec s 129 Receive DTMF Level X X 0 128 130 Limitation for Error Message Counter X X 1 30 count s 131 Extension Number of Fax Machine X X 1 6 digits 200 Business Hour Operator Transfer Mode X X 1 Supervised 2 Non Supervised 3 Semi Supervised 201 Business Hour Extension Transfer X X Mode 1 Supervised 2 Non Supervised 3 Semi Supervised 202 After Hour Operator Transfer Mode X X 1 Supervised 2 Non Supervised 3 Semi Supervised 9 5 Chapter 9 DTMF Programming Func Code Description Input Notes 203 After Hour Extension Transfer Mode X X 1 Supervised 2 Non Supervised 3 Semi Supervised 204 Transfer Sequence X X DTMF amp Action Code String 205 Ringback Recall Sequence Xa tH X DTMF amp Action Code String 206 Busy Recall Sequence X X DTMF amp Action Code String 207 Hang Up Sequence X X DTMF amp Action Code String 208 CO Line Access Sequence X X DTMF amp Action Code String 209 Conference Hold Sequence X X DTMF amp Action Code String 210 Conference Sequence X X DTMF amp Action Code String 211 First Hook Flash Time X X 0 10 20 30 4500 212 Second Hook Flash Time X X 0 10 20 30 4500 213 Supervised Signal Type X X 1 Call Progress Tone 2 DTMF Signal 214 Ringback CPT 1 High X X 0 10 20 30 4500 215 Ringback CPT 1 Low X
66. kK gt k Kk e First Low Second Low Figure 4 7 Define Ringback First High and Ringback First Low in milliseconds If the PBX sends Ringback CPT with 2 ringing pulses define the Ringback Second High and Ringback Second Low or else set the two parameters to 0 milliseconds Ringback CPT Cycle This parameter defines how many times the Ringback Call Progress Tones from an extension should be received before the extension status is identified as No Answer IM1200 will retrieve the call when the status has been confirmed Busy Error CPT Similar to Ringback CPT Busy and Error Call Progress Tones are composed of First High First Low Second High and Second Low parameters Busy CPT is sent by the PBX to indicate the extension status is Busy and Error CPT usually indicates the extension is not legal Define these parameters and leave Second Low and Second High as 0 if not needed Busy Error CPT Cycle Similar to Ringback CPT Cycle Busy and Error CPT Cycles define how many times the call progress tones should be received before the extension status is identified as busy or error IM1200 will retrieve the call when the status has been confirmed Call Progress Tone Tolerance This parameter tells how much deviation the actual call progress tones sent from the PBX can be from the set values Select High or Low for the setting 6 Click OK or Apply when done with all the modifications Automatic Call Progress Learning Instead of manually
67. l function of the PBX to connect the caller to the external telephone Follow the system prompts to modify the Conference Telephone Number To disable this function simply delete the telephone number To Set Mailbox Preferences 1 Enter your mailbox Pres 4 to enter the Personal Options Press 3 to Set Mailbox Preferences Pe N Press 1 for Mailbox Password It will announce your current mailbox password Follow the system prompts to change and save the new password as you wish Press 2 for Directory Listing This function contains the mailbox owner s name in numeral representation for the Directory Listing Enter your name following the system prompts and using the numeral alphabet conversion as shown in Figure 8 4 Figure 8 4 Press 3 for Message Copy Forward This function will forward all new messages to the selected mailbox Follow the system prompts to enter the mailbox number you wish to forward all the messages to Press 4 for Message Play Order You can choose for the system to play the latest message first or the oldest message first Follow the system prompts and select your preferred Message Play Order Press 5 for Mailbox Language IM1200 supports mailboxes access with multiple languages Once the language has been selected all the system prompts for the mailbox management will be in the selected language Follow the system prompts and select the Mailbox Language you prefer for your mailbox access Check with
68. m configuration Live System Monitoring All system activities can be monitored through the network using the VMS utility program The DTMF inputs and outputs at each voice channel can be captured by a built in line monitor digit grabber Voice Guided System Configuration IM1200 allows you to do the system setup and configuration changes using a simple touch tone phone instead of running a PC It makes the process easy by providing comprehensive voice prompts that guide you through every step of the way System Configuration Backup The system parameters and mailbox configurations can be backed up to the system administrator s local hard drive This enables you to keep records of various installations and expedite disaster recovery process Dedicated Hardware and Software IM1200 s integrated all in one non PC based architecture makes it a stable secure and reliable product Multilingual System Announcement Users and callers can select the language they prefer to hear in the system greetings and announcements Name Directory Gives the caller a quick and easy way to locate the person they are trying to reach by entering their first or last name Holiday Greetings The administrator can set up a holiday calendar containing single or a range of dates each capable of holding its own holiday greeting 1 2 Chapter 1 System Overview Auto Attendant Features Custom Automated Attendant Menu Up to 300 different Auto Attendant Menus AA Me
69. messages m Replay To play your message from the beginning again 8 2 Chapter 8 User Operations Save To save the message and play the next message in the same category Delete To delete the message permanently Envelope Info To play the time of day when the message was recorded Forward To send this message to a mailbox or all mailboxes in a Personal Distribution List E Reply This option will only be available when the message was sent by another mailbox It will record and send a message to the sender of the original message The original message will be appended to your reply message E Rewind To rewind the message by 5 seconds then continue to play the message Volume Up To turn up the volume by 1 level for the current message The play volume will be automatically reset to default level for the next message m Fast Forward To fast forward the message by 5 seconds then continue to play the message m Skip To skip this message Volume Down To turn down the volume by 1 level for the current message The volume will be automatically reset to default level for the next message E Main Menu To stop listening to the message and go back to the previous level Sending a Message When you are in your mailbox you can record and send a message to a target mailbox or to a distribution list The recipient will be able to reply to this message 3 Send a Message l To Mailbox 2 To Distribution List Figure 8 2 To Send a
70. nal Setting Up IM1200 in Semi Supervised Mode Busy Recall Ring Release Call Pickup 4 1 Chapter 4 Integration with PBX Selecting Your PBX IM1200 provides a PBX list for you to select to integrate your IM1200 with your PBX the fastest and easiest way possible The IM1200 will be updated with the latest models of PBX periodically Please contact your dealer for the latest PBX information The default data and parameters are suitable for general conditions and might be different from the specific and regional settings of your PBX Check with the PBX dealer for the most accurate settings To Select a PBX 1 Click PBX tab A PBX list is displayed after VMS finishes reading data from IM1200 Select PBX Select a PBX Model from the list below and press OK Alcatel 4200 4400 3 4 5 Digit Avaya Merlin Definity 3 4 Digit Avaya Partner 2 3 4 Digit Fujitsu E650 E 200 2 3 4 Digit NEC ICS7400 EDK 2 3 4 Digit NEC NDK 2 3 4 Digit Norstar 2 3 4 Digit Nortel OP 11 Panasonic KXTD 1232 2 3 4 Digit Panasonic KXTD 500 2 3 4 Digit Philips D 120 2 3 4 Digit Samsung DCS 2 3 4 digit Siemens 130E 2 3 4 Digit Siemens 150E 2 3 4 Digit Siemens Hipath 4000 Hicom 300 2 3 4 Digit Figure 4 1 2 Choose one PBX model by clicking on the name of the PBX And click OK To Add a PBX Selection 1 Click PBX tab A PBX list is displayed 2 Click Add button A dialog box opens with folders for you to choose 3 Choose t
71. ncel i Figure 5 8 To Set up Holiday Calendar 1 2 3 Choose System Configuration gt Holiday Calendar Click the Edit tab A Holiday Calendar dialog box opens Define the following parameters for IM1200 Starting Date Starting Date specifies the start of the holiday Ending Date Ending Date specifies what date the holiday ends To set a holiday to only one day set the Starting Date and the Ending Date to be the same date The Ending Date must be later than the Starting Date AA Menu No Each holiday can have its own AA Menu and greeting Select the AA Menu that was predefined for the specific holiday For AA Menu see page 5 6 Note You can set all the holidays to the same AA Menu and record a general holiday greeting for them Click Update for every Holiday created or edited Click OK or Apply once you are done with all the editing 5 12 Chapter 6 Voice Messaging CHAPTER 6 Voice Messaging This chapter describes the details of the Voice Messaging of IM1200 Defining Voice Massaging Parameters Setting Up Message Notifications Internal Notifications External Notifications Mailbox Management 6 1 Chapter 6 Voice Messaging Defining Voice Messaging Parameters The voice messaging features provided by IM1200 is comprehensive and dynamic and can be tailored to your specific needs To Set Up Voice Mail Parameters 1 Choose Voice Mail gt Voice Mail Parameters 2 Click the Edit tab
72. nd code strings ha defi ve Play the parameter value ex Function 100 is 1234 or Function 100 is Null 1 To Edit 1 To Edit 3 To Review 2To Confirm 2 To Confirm In Band code xx setting is 3 To Review 1 10222222 Figure 9 1 9 13 Chapter 9 DTMF Programming Prass Password Go back to previous menu Go back to top menu Invalid Input Please Try Again Valid Please Input 3 Digit Function Code Invalid Input Please Try Again 100 120 200 240 311 313 350 353 400 419 1 To Edit 4 To Review All Please input the weekday Invalid Monday Tuesday Play the parameter value e g Function 100 is 1234 or Function 100 is Null 2 To set the Business Hours 3 To set the Break Hours 1 To Edit 4 To copy the settings from another weekday 2 To Confirm 3 To Review 1 ToEdt 2ToConfim 3 ToRevew 2 To Confirm 3 To Review The setting is enabled disabled Figure 9 2 9 14 Chapter 9 DTMF Programming Press Password Go back to previous menu Go back to top menu Invalid Input Please Try Again Valid Please Input 3 Digit Function Code Invalid Input Please Try Again 100 120 200 240 311 313 350 353 400 419 1 To Edit Please input the holiday ID number xx holiday dates have been set The ID number is 01 02 03 55 Play the parameter value x Function 100 is 12
73. nd restore system data including PBX Setup System Configuration Auto Attendant Menus Voice Mail Parameters Individual Mailbox Settings AA Menu Greetings To Backup the System Data 1 Choose Communication gt Backup A dialog box appears Browse for Folder Owner H Application Data O Cookies Desktop ao H IniFiles UpgradeTmp ve Favorites H Local Settings H My Documents D My Recent Documents 5 NetHood F PrintHand v Figure 3 2 2 Select the folder you want to back up your data to then click OK 3 A new dialog box will appear Press the Start button to start the backup 3 4 Chapter 3 Using VMS To Restore the System Data 1 Choose Communication gt Restore A new dialog box appears 2 Select the folder you want to restore your data from then click OK 3 A new dialog box will appear Press the Start button to start the restore Warning If any of the files being restored cannot be recognized by the system or is corrupted it might cause system failure Do not tamper with files in the backup folder 3 5 Chapter 4 Integration with PBX CHAPTER 4 Integration with PBX This chapter includes the details of the integration of IM1200 and PBX Selecting Your PBX Call Transfer Setting Up IM1200 in Non Supervised Mode In Band DTMF String Busy Time Lag Setting Up IM1200 in Supervised Mode Call Progress Tone Automatic Call Progress Learning DTMF Sig
74. new message after it is sent via E mail a Save as Old The message will be moved to the old folder after it is sent via E mail E Mail Address This field is for the mailbox owner s E mail address from which they wish to receive the message Click OK to save the new settings 6 10 Chapter 7 Unified Messaging System CHAPTER 7 Unified Messaging System This chapter describes the setup and general function of the Unified Messaging of IM1200 Connecting to E mail Server Setting Up E mail Account in IM1200 When Are E mails Sent 7 1 Chapter 7 Unified Messaging System Connecting to E Mail Server IM1200 provides the Unified Messaging function that allows the mailbox owner to receive their voice mail as a WAVE file attachment to their e mail In order for this to work a valid SMTP e mail server with a valid email address is required And the IM1200 must be set up in a network environment that has access to the e mail server For Network Environment see Chapter 2 Setting Up E mail Addresses in IM1200 The E mail addresses can only be entered through VMS not through DTMF Programming The following settings are required m UMS E mail Address This is the address of the e mail account IM1200 uses to send out the e mail It must be a valid address in the specified SMTP server E SMTP Server This is the name of the SMTP Server that the UMS E mail Account uses to send out the e mail E Mail Server Authenticati
75. ning Work Schedule IM1200 offers very flexible work hour and work day scheduling 5 10 Chapter 5 Auto Attendant Business Schedule Operation Mode Weekly Schedule Business Starts Business Ends Break Starts Break Ends Mon V Business 09 00 ate 13 00 i ala slab Tue M Business 9 00 18 00 1200 4 1300 sla Wed JV Business 900 6 1800 5 1200 fz30 sal Thur V Business 0900 f18 0 jiz20 130 Fri V Business 09 00 x oo 3S 5 pri N p S 2 m 3S 5S Sat Business 00 00 0000 00 00 0000 sl rh x l Sun Business 00 00 00 00 Cancel Apply 0000 gt foo Help i Figure 5 7 To Set up a Business Schedule 1 Choose System Configuration gt Business Schedule 2 Click the Edit tab A Business Schedule dialog box opens 3 Define the following parameters for IM1200 Operation Mode Select one of the following Operation Modes you prefer Business Hours This tells IM1200 to use the Business Hours AA Menu to handle the incoming calls no matter what the time of day is E After Hours This tells IM1200 to use the After Hours AA Menu to handle the incoming calls no matter what the time of day is E Break Hours This tells IM1200 to use the Break Hours AA Menu to handle the incoming calls no matter what the time of day is E Closed This tells IM1200 to use the Closed Day AA Menu to handle the
76. nus can be designed and used to handle calls differently per different time of day day of week and line of the system Operator amp Extension Groups Extensions can be grouped together to form a team of operators a department or for other purposes Different operator teams can be selected for Business Hours Break Hours After Hours and Closed Days Call Distribution Calls can be distributed among group members in linear circular or ACD fashion Automatic Call Forward amp Do Not Disturb These are convenient call answering options that can be individually set for each extension Conference Call If supported by your PBX IM1200 can transfer calls to an external phone number when the called party is not at his her extension Voice Messaging Features Unified Messaging System Your voice message can be delivered to your e mail address as a Wave file attachment The messages can be categorized as new or old message after its delivery Virtual and Multi Tenant Mailboxes Aside from Real mailboxes IM1200 provides Virtual and Multi Tenant mailboxes for messaging only or extension sharing applications Personal Distribution Lists Each mailbox can define up to 9 personal message distribution lists Messages can be sent to multiple recipients with a simple selection of a list Automatic Message Forward Lets you forward all messages to a co worker s mailbox or a distribution list when you are away Messages can be easily shared this way
77. o Purge New Messages 0 disabled 418 Auto Purge Old Messages 0 disabled 419 Silence Time out to Stop Recording 5 sec s 420 Supervisor s Mailbox 421 Digits of New Message Count 2 A 6 Appendix B System Prompts Appendix B System Prompts General Greetings Directory Lang0 AA File Name Content GRT001 Thank you for calling it is our business hour If you know your party s extension please enter it now or hold for the operator GRT002 Thank you for Calling it is our break hour If you know your party s extension please enter it now or call back during our office hours GRT003 Thank you for calling our office will be closed for the day If you know your party s extension please enter it now or call back during our office hours GRT004 Thank you for calling today is a national holiday If you know your party s extension please enter it now or call back during our office hours GRT005 Your greeting has not been set Please record your greeting AA Flow Directory Lang0 AA FLWO001 Thank you and good bye FLWO002 Invalid entry please try again FLWO003 Please hold while transfer you FLW004 to FLWO005 Extension FLWO006 Operator FLW007 Please enter FLW008 Mailbox number FLWO009 The first few letters of the last name of the person you d like to call FLWO010 Department FLWO011 The first few letters of the first name of the person you d like to call Before Leaving Mes
78. on Mode will switch from Business Hours gt Break Hours gt After Hours gt Closed Day gt Business Hours with each push of the button The Operation Mode will automatically switch according to the Business Schedule if it is set to Auto mode For Business Schedule see page 5 10 Security Button When the button is pressed down all access to the system programming including DTMF and VMS programming will be blocked Note this is the only button that has a locking mechanism Be sure to toggle it back to normal position to allow system programming FUNC1 Button Holding down the FUNC1 Button while turning on the power of IM1200 until it finishes the system booting cycle will restore the system IP address and administration password to the factory default For IP Settings see page 3 2 FUNC2 Button Holding down the FUNC2 Button while turning on the power of IM1200 until it finishes the system booting cycle will restore the system IP address and administration password and other system parameters to the factory default Power Indicator The Power Indicator will be lit when the IM1200 has power connected and is turned on Mode Indicator The Mode Indicator will indicate which Operation Mode the system is in at the moment Link Indicator The Link Indicator will be lit when there is a live Ethernet connection to the system L1 L8 Line Indicators The Line Indicator will be on when the indicated channel is being used Follow these step
79. on Some mail server requires authentication of the user account before it is allowed to send out e mails IM1200 has provided the Account Name and Password fields for such purpose E Mailbox E mail Address This is the e mail address defined in each mailbox to receive the e mail from IM1200 Remember to enable the UMS function in each mailbox For mailbox UMS enabling see page 6 10 When Are E mails Sent E mails will be sent to the designated e mail address when m A New Message Is Received The message will be attached to the e mail as a WAVE file After sending it IM1200 can then save the message as an old message or keep it as a new message in the system For message status after e mail notification see page 6 10 m A Warning Situation Arises When a critical situation such as memory storage full occurs IM1200 will send out a warning message to the supervisor s e mail address 7 2 Chapter 8 User Operations CHAPTER 8 User Operations This chapter describes the end user operations on IM1200 Access Your Personal Mailbox Retrieving Your Messages Sending a Message Editing Your Personal Mailbox Options 8 1 Chapter 8 User Operations Accessing Your Personal Mailbox IM1200 offers up to 9 999 personal mailboxes Each mailbox can be defined to be For Mailbox Type see page 6 7 E Real m Virtual mg Multi Tenant All mailboxes can be accessed through the following steps 1 Call into the system
80. ox First Hook Flash amp IM1200 provides two Hook Flash times for PBX programming First Hook Flash is usually used for transferring calls amp is the symbol used to represent First Hook Flash time Second Hook Flash h Most PBXes only uses one Hook Flash time for all operations while some PBXes require an alternative Hook Flash time to retrieve a call on hold Second Hook Flash is usually longer than First Hook Flash h is the symbol used to represent Second Hook Flash time Extension s Size This is the length number of digits of your PBX s extension Disconnect Signal In cases when the PBX wishes to notify IM1200 that the call should be disconnected the PBX will send a Disconnect Signal to IM1200 One such case is when the caller hangs up the phone during the call transfer IM1200 will disconnect the call upon receiving this signal The first digit of the Disconnect Signal should be one of DTMF tones A B C or D Click OK or Apply once you are done with the editing Setting Up IM1200 in Non Supervised Mode Some PBXes have the capability of sending call status information when the call is being transferred IM1200 can make use of this information and determine what action should follow In Non Supervised mode calls are released immediately after the transfer is initiated and the PBX has to enable the Busy No Answer Forward to the voice mail port In Band DTMF Strings Examples of PBXes supporting Non Supe
81. r 07 Transfer to Extension 08 Direct Transfer to Extension 09 Transfer to Mailbox 10 Direct Transfer to Mailbox 11 Access Mailbox 12 Name Directory 16 Operator 17 System Programming Mode 18 Repeat Menu 19 Hang Up 20 Hang Up with Announcement Target straight numbers See Figure 9 4 for full flowchart 340 Channel Parameters Step 1 Channel ID Channel ID 1 8 Step 2 Parameter ID Parameter ID 1 Ring Number 2 Language 3 Enable Holiday Calendar 4 Business Hour AA Menu 5 Break Hour AA Menu 6 After Hour AA Menu 7 Closed Day AA Menu 8 Copy All Channels from Channel 1 9 9 Chapter 9 DTMF Programming Func Code Description Input Notes Step 3 X Ring Number 1 9 Language 1 4 Enable Holiday Calendar 0 disable 1 enable AA Menu 1 300 Copy all channels from channel 1 0 disable 1 enable See Figure 9 5 for flowchart 350 Transfer Options DTMF Action Target DTMF rf 01 DTMF 1 02 DTMF 2 03 DTMF 3 04 DTMF 4 05 DTMF 5 06 DTMF 6 07 DTMF 7 08 DTMF 8 09 DTMF 9 10 DTMF 11 DTMF 0 12 DTMF Action 00 No Action 01 AA Menu 06 Lead to Extension Number 07 Transfer to Extension 08 Direct Transfer to Extension 09 Transfer to Mailbox 10 Direct Transfer to Mailbox 11 Access Mailbox 13 Leave a Message 9 10 Func Code Description 351 352 353 360 370 371 372 373 374 375 400
82. rameter defines the timeout between digits in the In Band DTMF String sent by the PBX If no further digit is received after this timeout IM1200 will stop the waiting and use the string received thus far to determine the status of the extension To Define the In Band DTMF Protocol 5 Choose System Parameters gt In Band DTMF Protocol 6 Click Edit tab an In Band Protocol Details dialog box appears 7 Select the row of the string you want to edit 4 6 Chapter 4 Integration with PBX In Band DTMF Protocol M In Band DTMF Protocol Details String Sent by PBX HOZHIIIHEEEH 3 To No Answer Flow HOSHHEEE 3 To No Answer Flow HOOHEEE HH 4 To Access a Mailbox HOZHIIIHEEEER 3 ToNo Answer Flow HOSHHEEEE 3 To No Answer Flow HOOHEEEE RH 4 To Access a Mailbox N o 1 2 3 4 5 6 7 8 E 1 1 1 j String String Sent by PBX Operation fi HO2HIIHEEE 3 To No Answer Flow 52 Update Clear OK Cancel Apply Help Figure 4 4 8 Fill in the following fields String Sent by PBX In Band DTMF String sent by the PBX should be entered in this field for the IM1200 to determine the status of the call transfer The EXACT number of digits should be entered IM1200 will compare the actual string received from the PBX against the defined string here The following codes should be used to compose the String Sent by PBX In Band DTMF Codes 07o Definition 0 9 4 A D Represents one digit of DTMF
83. rvised Call Transfer with In Band DTMF Strings Alcatel 4200 4400 OmniPCX Office Samsung DCS Fujitsu 9600 Series Avaya Partner Mitel SX Series NEC MCI Nortel Norstar Nortel Option 11 OKI SR Siemens Hi Com 300 Hi Path 4000 Panasonic KX TA KXTD Table 4 2 4 5 Chapter 4 Integration with PBX To Set Up Non Supervised Mode Using In Band DTMF Strings 1 Choose System Parameters gt PBX Parameters 2 Click Edit tab a PBX Parameters dialog page appears 3 Choose the Non Supervised tab PBX Parameters Transfer Mode Supervised Non Supervised Semi Supervised In Band DTMF Parameters Maximum Digits in In Band DTMF Strings Maximum Time to Wait for First Digit Maximum Time Between Digits Busy Time Lag Enable Busy Time Lag Busy Time Lag sec s OK Cancel Apply Help Figure 4 3 4 Define the following parameters Maximum Digits in In Band DTMF Strings The number of digits in the In Band DTMF Strings will be different depending on the PBX models This parameter will limit the maximum number of digits that can be received by IM1200 Digits exceeding this number will be ignored Maximum Time to Wait For First Digit This parameter sets the maximum time to wait for the first digit of the In Band DTMF String sent by the PBX to arrive when a call is answered If no digit is received at the end of this time the call will be taken to the channel s main AA menu greeting Maximum Time Between Digits This pa
84. s Setting Up Voice Channel Parameters IM1200 has 4 Voice Channels Upgradeable to 8 channels and each channel can be programmed independently 5 5 Chapter 5 Auto Attendant Channel Parameters Channel ID Pickup After Holiday Default Language Closed Days 1 Enabled Menu ID 001 Menu ID 002 MenulD 003 Menu lD 004 1 Enabled Menu ID 001 Menu lD 002 Menu ID 003 Menu ID 004 1 Enabled Menu ID 001 Menu ID 002 Menu ID 003 Menu ID 004 1 Enabled Menu ID 001 Menu lD 002 Menu ID 003 Menu ID 004 1 Enabled Menu ID 001 Menu ID 002 Menu ID 003 Menu ID 004 1 Enabled Menu ID 001 Menu lD 002 Menu ID 003 Menu ID 004 1 Enabled Menu ID 001 Menu ID 002 Menu ID 003 Menu ID 004 1 Enabled Menu ID 001 Menu ID 002 Menu lID 003 Menu ID 004 00 wuye uN Channel ID 1 KA Pickup After 1 v Rinafs Default Language 1st v JV Enable Holiday Main 44 Menu A Menu Business Hours 001 Business Hour AA si Break Hours 002 Break Hour AA z After Hours 003 After Hour A bd Closed Days 004 Closed Day AA Synchronize All Channels Using 1st Channel Update Clear OK Cancel Apply Help OK Cancel i Figure 5 4 To set up Channel Parameters 1 Choose Auto Attendant gt Channel Parameters 2 Click the Edit tab A Channel Parameters dialog box opens 3 Specify the following information for the channel Pickup After The channel will pick up incoming calls after the set number of rings Default Language IM1200 supports up to 4 langu
85. s and password Click OK to close the box You are now successfully logged on to IM1200 You can now select and run any operations that are available from the menu You will stay connected for as long as there are actions on the VMS If the VMS stays idle for 5 minutes you will be automatically logged off from IM1200 Using Setup Wizard It is strongly advised to use the VMS Setup Wizard for first time configuration of the system The Setup Wizard will guide the Administrator through all the steps of how to configure the system in detail Click the Wizard icon and follow the steps to configure the system Programming IM1200 VMS provides user friendly ways to program the IM1200 which include m PBX Setup 3 3 Chapter 3 Using VMS m System Configuration E Auto Attendant Menus E Voice Mail Parameters These data can be manipulated between the administrator s computer and the IM1200 system m Read The Programming Data will be downloaded from the IM1200 to the VMS including the Current Time and Date m Send The Programming Data displayed in the VMS will be uploaded to the connected IM1200 and replacing all the Programming Data on the IM1200 m Save The Programming Data will be saved in the local computer available for future references m Open The saved Programming Data will be retrieved from the computer and made available for modifications and can be sent back to the IM1200 System Backup amp Restore You can backup a
86. s to install IM1200 f Use the 2 or 4 wire phone cords to connect your phone system s station ports to the jacks labeled L1 to L4 on the IM1200 front panel If your IM1200 is an 8 port system use the RJ14 to RJ11 line splitters and have the joined ends connected to the jacks labeled L1 L5 to L4 L8 on the IM1200 front panel and the split ends to your phone systems station ports Connect your Ethernet network with IM1200 using a standard Ethernet UTP CAT 5e cable to the RJ45 jack labeled ETHERNET on the IM1200 front panel Connect your power adaptor to the socket labeled PWR on the back panel of IM1200 Connect the Battery cable to a 12 volt battery if you wish to use a battery for emergency power Turn on the power switch at the back of IM1200 Allow about 1 minute for it to finish the boot cycle 2 4 Chapter 3 Using VMS CHAPTER 3 Using VMS This chapter describes the installation and usage of the Voicemail Management Software to set up and manage IM1200 Connecting VMS to IM1200 Installing VMS Turning on IM1200 Logging on IM1200 Using Setup Wizard Programming IM1200 System Backup amp Restore 3 1 Chapter 3 Using VMS Connecting VMS to IM1200 The Voicemail Management Software VMS is a network based program that is your best tool to set up maintain and restore IM1200 parameters and settings Before you use the VMS you need to have a computer operating on the Microsoft Windows operating syst
87. sages Directory Lang0 AA BLMO001 The extension you are trying to reach is busy BLM002 The extension you are trying to reach is not available BLM003 Please dial another extension number BLMO004 To transfer to the operator BLMO005 To repeat this menu BLMO006 To go to the main menu BLMO007 To transfer to an extension B 1 Appendix B System Prompts BLM008 followed by your party s extension BLMO009 To Hang Up BLM010 Please stay on the line BLM011 To leave a message BLM012 To retry the extension BLM013 or stay on the line for the operator BLM014 If you want to transfer out to the person Please Press Directory Lang0 AA Fie Name Content PLPRSO please press 0 PLPRS1 please press 1 PLPRS2 please press 2 PLPRS3 please press 3 PLPRS4 please press 4 PLPRS5 please press 5 PLPRS6 please press 6 PLPRS7 please press 7 PLPRS8 amp please press 8 PLPRS9Y please press 9 PLPRSSTR please press star sign PLPRSPND please press pound sign PRSO press zero PRS1 press one PRS2 press two PRS3 press three PRS4 press four PRS5 press five PRS6 press six PRS7 press seven PRS8 press eight PRS9 press nine PRSSTR press star sign PRSPND press pound sign DING Ding B 2 Appendix B System Prompts Leave Message Flow Directory Lang0 AA FileName Content LMFO001 LMFO002 LMFO003 LMF004 LMFO005 LMFO006 LMFO007 LMFO008 LMF009 LMF010 LMF0
88. seeueuenenscseceaseers 3 2 TUrNINGONIMA2Z00 sasare Mobarri adna balnal el e dv teheneecds 3 2 LOGGING OFIMA200 2 3 00 ved iacevssssauts such ooadecdesebavectvescdatunsdacdeacercsnaens 3 2 Using Setup Wizard sse ciecs ds sas leat Mai i aiden Avie ede 3 3 Programming IM1200 ie a a en inden dei dean seed a aa a eaa a aaua 3 3 System Backup amp ReStore ai aore e in a a aaa d aa T EE 3 4 Chapter 4 Integration with PBX Selecting Your PBX museets area aa e A eases eiaa 4 2 Call Transfer panandana venus ap a a ene de Bag te odd a EEE a oe AARE RRA 4 2 Setting Up IM1200 in Non Supervised Mode ccceececeenec eens eeeeeeeeeaeeees 4 5 In Band DTMF String ccc s2e cciar occa eee ica e a a e aoai dk 4 5 Busy Time Lag oniho na ee eaaa e a ea beet denies nets 4 8 Setting Up IM1200 in Supervised Mode o oo ccc ceceecccccc ec eenee cece ea eeeeeeeeaeeeeeens 4 8 Call Progress Tone rerin e v a cd Aseria Astin ees 4 8 Automatic Call Progress Learning ccceccececeeneceeeeeeeeceeeeneaeeeenenens 4 10 DIME Signal tcsto onean sulae a aeaa ced evar a ataare eSa 4 11 Setting Up IM1200 in Semi Supervised Mode ccc cc ccccecec sence eceeeeeeeeceeeenenes 4 12 Busy Recall Ring Release oo 2 ccc cec cece cece cece eee eee e eee tenet nena teen en eee 4 12 Call PickUp iessccaticeeied cocheiy a cots cet es cada E e T badd tee etna aed 4 12 Chapter 5 Auto Attendant Designing Your Auto Attendant 0 0 2 0 cece cece
89. set ee Play the parameter value ex Function 100 is 1234 sai or Function 100 is Null 2 To set the language 3 To enable the holiday calendar 1 To Edit 4 To define the AA Menu for Business Hours 5 To define the AA Menu for Break Hours 2 To Confirm 6 To define the AA Menu for After Hours 7 To define the AA Menu for Closed Days 3 To Review 8 To synchronize the parameters as channel 1 1 To Edit 2 To Confirm 3 To Review Figure 9 5 9 17 Chapter 9 DTMF Programming Goback to previous menu Go back to top menu Invalid Input Please Try Again Valid Please Input 3 Digit Function Code Invalid Input Please Try Again 100 120 200 240 311 313 350 353 400 419 1 ToEdit 2ToAdd 3 To Delete 4 To Review All Please input the extension block ID number xx extension blocks have been set The ID numbers Play the parameter value are 01 02 03 36 ex Function 100 is 1234 or Function 100 is Null Invalid Please input the block xx has 1 To Edit 1000 1300 extension been deleted information 2 To Confirm oe 3 To Review 1 To Edit 2 To Confirm 3 To Review Extension block 01 setting is 100071300 Figure 9 6 9 18 Chapter 9 DTMF Programming Press Password Go back to previous menu Go back t ai hd Invalid Input Please Try Again Valid Invalid Input Please Try Again 100
90. t you provide a permanent Internet connection for IM1200 such as that from a Leased Line xDSL excluding PPPoE or Cable Modem and assign a Static IP address Real IP address if applicable to IM1200 Your LAN can be in the DHCP network environment If you assign a pseudo private IP address to IM1200 either static or dynamic IP address you need to open the TCP and UDP ports for the IP address assigned to IM1200 and the network equipment connected to WAN m For 4 channel IM1200 open TCP port 1100 and UDP ports 1101 1104 m For 8 channel IM1200 open TCP port 1100 and UDP ports 1101 1108 UMS E Mail Server IM1200 can automatically send an e mail with the voice message attachment to a designated e mail address whenever a mailbox receives a new voice message In order for this to work a standard SMTP e mail server with a valid e mail address is required Installing IM1200 The following is a schematic for the line configuration of IM1200 with other hardware wa Extensions Wy yus 1M1200 PBX EA gt Vea peU i wa w 7 SMTP Server yaad gt i Internet TCP IP Network PSTN Figure 2 1 The following is a schematic for the front panel of IM1200 E acec Adaptor POWER Back K pse E InterMail IP Enabled Voice Mail System TCP IP Network FXO PSTN ogogo ooa Figure 2 2 2 3 Chapter 2 Installing IM1200 Mode Button The Mode Button switches the Operation Mode of the IM1200 The Operati
91. tead of relying on the In Band DTMF String from the PBX to tell the call is not answered IM1200 will automatically use the Call Pickup function of the PBX to retrieve the call if the call is not answered by the extension after a pre defined amount of time To set up Semi Supervised Mode using Call Pickup 1 Choose System Parameters gt PBX Parameters Click Edit tab a PBX Parameters dialog page appears Choose the Semi Supervised tab er YW N Define the following parameters Enable Call Pickup Check this box to enable the Call Pickup operation Call Pickup Sequence The sequence to pick up the call that is ringing the extension which is not answering to announce the No Answer status to the caller Call Pickup No Answer Timeout IM1200 will attempt to pick up the call after this timeout and announce to the caller the extension is not available Call Pickup Channels IM1200 will use the selected channels to do Call Pickup operation 5 Click OK or Apply when done with all the modifications 4 12 Chapter 4 Integration with PBX PBX Parameters Figure 4 8 4 13 Chapter 5 Auto Attendant CHAPTER 5 Auto Attendant This chapter explains how to set up the Automated Attendant for IM1200 Designing Your Auto Attendant Creating Extension Blocks Creating Operator Extension Groups Setting Up Voice Channel Parameters Designing an AA Menu Recording AA Menu Greetings Transfer Options Defining Work Sch
92. ted in the Supervised Mode For Operator amp Extension Group function see page 5 3 Select the Transfer Mode you wan to use for your operator extension the rest of the extensions for your business hours and non business hours accordingly then Define the call transfer sequences using the codes in Table 4 1 DTMF and Action Codes Code Action 0 9 A D DTMF Signal amp First Hook Flash h Second Hook Flash Pause for 1 second a Pause for 0 5 second x Extension Number Table 4 1 Transfer Sequence Transfer Sequence transfers the call to the targeted extension An example would be amp gt x Ringback Recall Sequence Ringback Recall Sequence retrieves a call when the extension status is No Answer An example would be amp 4 4 Chapter 4 Integration with PBX Busy Recall Sequence Busy Recall Sequence retrieves a call when the extension status is Busy An example would be amp Hang Up Sequence Hang Up Sequence is used to disconnect the call An example would be h CO Line Access Sequence CO Line Access Sequence hunts for an available CO line to make an external call Conference Hold Sequence Conference Hold Sequence puts the caller on hold while connecting the third party for a conference call Conference Sequence Conference Sequence connects the caller who was put on hold by Conference Hold Sequence to the third party that is reached through the External Conference Call Number defined in the mailb
93. tering the DTMF Programming Mode by the AA menu that is playing the greeting The default main AA menu ID 000 has the key for DTMF Programming Mode set to 3 You will be prompted to enter the Administrator s Password The default password is 1234 Note Depending on the region your default Administrator s Password may be different 4 Ifyou have entered the correct password you will be prompted to enter the function you wish to edit To Exit the DTMF Programming Mode Press when the system asks you to enter the function you wish to edit DTMF Programming Procedure All DTMF Programming will be guided by voice prompts The following are the general DIMF Programming procedure 1 After you have entered the correct password you will be prompted to enter the 3 digit Function Code 2 Enter the 3 digit Function Code for the setting you wish to modify 3 Follow the system prompt s instruction and refer to the 3 digit Function Code Table for the modifications you want to make In general the system will first announce the current setting of the function selected and ask you to press 1 to edit 2 to save and 3 to replay the current setting Chapter 9 DTMF Programming Note Some functions require several steps to enter the parameter while some only need one step 4 The new setting will be played back to you and followed by the standard options 1 to edit 2 to save 3 to replay
94. the No Answer Timeout period and retrieve the call after the timeout 6 Click OK or Apply when done with all the modifications Setting Up IM1200 in Semi Supervised Mode This mode is the most commonly used when the PBX does not send a complete set of In Band DTMF Strings In order for Semi Supervised Transfer to function properly certain parameters from the Supervised Transfer and Non Supervised Transfer Modes need to be set correctly first The best way to set up Semi Supervised Mode is to select the PBX in question from the PBX list first For Select PBX see page 4 2 then proceed to select and modify the Semi Supervised Mode parameters as needed Busy Recall Ring Release Calls will initially be handled in the Supervised Mode when transferred and IM1200 will monitor for the Busy CPT or the Busy DTMF Signal If the Busy CPT or the Busy DTMF Signal is not detected right away the transfer is changed to Non Supervised mode and the line released It then relies on the In Band DTMF String from the PBX to tell if the call has been No Answered It is essential then the Busy CPT or the Busy DTMF Signal in Supervised mode and the In Band DTMF parameters in Non Supervised mode as well as the In Band DTMF String for the No Answer situation need to be well defined before this operation can work Call Pickup Similar to Busy Recall Ring Release operation the call is retrieved if it is detected Busy right away and released if not But ins
95. the value it has determined and set for the Busy 1st High parameter Note It also has determined and set other Busy CPT parameters such Busy CPT 1st Low Busy CPT 2nd High Low when available and Busy CPT Cycle Press 2 to save the parameter You have completed the Automatic Call Progress Learning process and assigned all the right values for the Ringback and Busy Call Progress Tone parameters to IM1200 DTMF Signal Some PBX sends DTMF Signals as well as Call Progress Tones to indicate call transfer status Similar to the CPT the DTMF Signal will convey the current extension status To set up Supervised Mode using DTMF Signal a FF Ye NR Choose System Parameters gt PBX Parameters Click Edit tab a PBX Parameters dialog page appears Choose the Supervised tab Select DTMF Signal as the Supervised Signal Type Define the following parameters using the codes in the DTMF and Action Code Table Table 4 1 Ringback Signal Ringback Signal indicates the extension is ringing back Busy Signal Busy Signal indicates the extension status is busy DND Signal DND Signal indicates the extension status is Do Not Disturb Chapter 4 Integration with PBX Answer Signal Some PBX provides the Answer Signal when the call is picked up by the extension When this signal is received the call will be released No Answer Timeout Some PBX does not send Ringback Signal when transferring the call In such case IM1200 will hold the call for
96. two Minutes MINO53 Fifty three Minutes MINO54 Fifty four Minutes MINO55 Fifty five Minutes MINO56 Fifty six Minutes MINO57 Fifty seven Minutes MINO58 Fifty eight Minutes MINO59 Fifty nine Minutes AM AM PM PM Tone Directory Lan0 Tone 0 Zero 1 One 2 Two 3 Three 4 Four 5 Five B 6 Appendix B System Prompts File Name Content 6 Six 7 Seven 8 Eight 9 Nine 10 Ten 11 Eleven 12 Twelve 13 Thirteen 14 Fourteen 15 Fifteen 16 Sixteen 17 Seventeen 18 Eighteen 19 Nineteen 20 Twenty 30 Thirty 40 Forty 50 Fifty 60 Sixty 70 Seventy 80 Eighty 90 Ninety STAR Star Sign POUND Pound Sign A A B B C C D D FLASH1 First flash time FLASH2 Second flash time PAUSE1 First pause time PAUSE2 Second pause time EXTNO Extension number Mailbox Prompts Directory Lang0 VM MBP001 Welcome to the voice mail system B 7 Appendix B System Prompts MBP002 MBP003 MBP004 MBP005 MBPO006 MBP007 MBP008 MBPO009 MBP010 MBP011 MBP012 MBP013 MBP014 MBP015 MBP016 MBP017 MBP018 MBP019 MBP020 MBP021 MBP022 MBP023 MBP024 MBP025 MBP026 MBP027 MBP028 MBP029 MBP030 MBP031 MBP032 MBP033 MBP034 MBP035 MBP036 Please enter your mailbox number Please enter your password Your mailbox is busy now please dial another mailbox number You have new message new messages old message old messages You have no message You have no more message To review new messages To review ol
97. ur program menu The VMS will open as 3 2 Chapter 3 Using VMS IM1200 VMS fe eX File Communication System Auto Attendant Yoice Mail Report Line Monitor Help L gt iy me Logon Open Save Head Send PEK Timea Gre Montan Wierd Function a E M1200 System Configuration T he New EE AutoAttendant z T Voice Mai Generation Voice Mail L Report InterMail IP Enabled Messaging System 1M1200 is an intelligent voice messaging system designed specifically for small and medium size business Integrating the power of Internet with the most advanced communication technologies available IM1200 lets you experience a new generation of messaging and communication services that are at par with those used by Fortune 500 s With IM1200 you have a complete and dynamic call management solution with plenty of innovative features Utilizing your existing network enhancing your communication capability IM1200 offers the high performance and cost effective voice mail auto attendant unified messaging for your business communication needs Figure 3 1 To log on a system you will need to know m IP Address for IM1200 Default 192 168 1 200 m Password Default 1234 Logging on IM1200 1 Click the Logon icon A Logon dialog box opens 2 Enter the IP Address and the Password for the IM1200 and click OK 3 Anew dialog box saying Logon OK will appear if you enter the correct IP addres
98. your dealer for the mailbox languages available for your system Press 6 for Time Stamp You can select to play or not the Time Stamp information when listening to the message If you wish not to play the Time Stamp information simply disable this function Follow the system prompts to enable or disable the Time Stamp To Change the Extension Status 1 Enter your mailbox 2 Pres 4 to enter the Personal Options 3 Press 4 to Set Mailbox Preferences 8 5 4 Chapter 8 User Operations Press 1 for Special Answering Options There are two Special Answering Options Do Not Disturb DND and Call Forward When the Mailbox is in the DND mode the call will not be transferred to the extension but taken directly to the mailbox greeting instead When the Mailbox Type is Virtual the DND mode will be automatically enabled When the mailbox is in the Call Forward mode the call will be transferred directly to the Call Forward Target Follow the system prompts to modify the Special Answering Options Select Normal mode to answer the call normally Press 2 for Call Forward Target The Call Forward Target is needed when the mailbox Special Answering Options is set to Call Forward Enter the target extension number you wish to forward the call to To Modify your Personal Distribution List I 2 3 Enter your mailbox Pres 4 to enter the Personal Options Press 5 to Modify your Personal Distribution List There can be up to 9 Personal D

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