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HP ProLiant DL585 Generation 2 Server User Guide

1. CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 5 Remove the processor socket protective cover Retain the cover for future use CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage Hardware options installation 35 6 Rotate the latch and open the retaining bracket IMPORTANT Be sure the processor remains inside the processor installation tool 7 If the processor has separated from the installation tool carefully re insert the processor in the tool 8 Align the processor installation tool with the socket and install the processor Hardware options installation 36 CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket 9 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 37 10 Close the processor retaining bracket and the processor retaining latch 11 Remove the heatsink cover A CAUTION After the cover is removed do not touch the thermal interface media 12 Install the heatsink Hardware options installation 38 13 Close the heatsink retaining bracket 14 Install th
2. Z IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information refer to the HP website http 7h18000 www1 hp com support tiles index html USB support HP provides both standard USB support and legacy USB support Standard support is provided by the operating system through the appropriate USB device drivers HP provides support for USB devices before the operating system loads through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 1 1 or 2 0 depending on the version of the hardware Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality for e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support For more information on ProLiant USB support refer to the HP website http h18004 www1 hp com products servers platforms usb support html Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proa
3. Component identification 16 EY NOTE The system management driver must be installed for the internal system health LED to provide pre failure and warranty conditions INTERLOCK ERROR amp CPU BD MEMORY RSuUSESAaS E ao 26 nN ed Component Power supply primary See the HP ProLiant DL585 Generation 2 Server Maintenance and Service Guide on the Documentation CD for more information Component identification 17 Battery pack LEDs femo cor Desen 1 Green System Power LED This LED glows steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED glows steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply 3 Amber Battery Health LED To interpret the illumination patterns of this LED see the following table 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table One blink every The system is powered down and the cache contains data that has two seconds not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended
4. EMAAR CEI KY MABERIS4GRMUAIC lt amp 5 IL HR T2 ZE LAS B NEU ET R FABRE SS HPOBES ROIS EL COREE HAREE ENT ALES RAO CSRAB R EHIE MMA SHPIGRAT 6 DEN HE ST HARRENTLU TS MMB SHPO ETF ODENS OBS ERRA GRISARNA CMA EHPA TC ESL RMR ER STARA MOROA AC ERE E LIANT HEN MBBS RELCUBA HPASMAB AWAR NET MEBCSHORMIAL HPSABRSLUMRRARELSRAAL GAT AEREA OES SHtEBELET AITES HP FRITES BA ATHENS CSR BB URI R MRAR SE SRI IE AN TE DE HR ER PA ART HR BE X TR Rte MRAM HP CRM HP RS HEARS SEXE AE A BEA CSR AR SE HENS HP RIC IZA Riz HT BIR APA CSR MBH ITER EREA VMA WRA HP SHA MAIRE LATE RAMAL F T H SALES A THERE AEREA EA ATER Fit MRE EX HP AG BRIA MARIE A RAF Sass AIRS ARS ASD HP AREA IRIE Minne FA cE HAE HP MARI HASERA BATHE ATRERARENEES HP ERREZ HGS FRAME AMA AMAERBMAR PRCA EB CSR BARBER T LIER RIE MRF SRA RAR AIMER ART AEBSERIA AY FRO ARIZ BEKRA URES BARE H RRM ARAARA UE Bid ABI HP AEEA CSR MA AISA PIM EE As A HRA ABE IK SE HP RER UE RARES HP WAR MUMEMEM IRA GAR BH 5 SLA RRES HP A SRP RABY ABR PTB RA Ae AAA RICA EIRE MR ARRETE RIAR HP ARES KERA SRR AARI HP BRIAR KAMNRE RRA FPR ERB KIB AX H FARITE PSB ESR AAE rie HP MXE http www hp com go selfrepair Technical support 97 ZAAT H HP masat Sat AAA TAEZ CSR RHR DESSE gt A EAR SHER EX BORNE ROR S2 BRAS HP ER HP ARISE ELMS RSE WEHR TIER Lz EAR CSR E RER AI HP
5. EU H0 BRSAA HP 7S ASA MYS ASS AIS HE ASA Aste SSS amp AALIC HPE AS Hay st HES HPS YNO SHEA 4S CSR WA ABD SA HSE Aso ABU A gol Bry st HBS HPS SSH OF OLE APE AGE FIZtuU Sast SAS JZ 5H ol HPS Eo SLI CH o CH a HAs HSS ASE ZA ARO SO AA ASAP SA estoy OF SLICH ABO Bry st R s WPH QE 49 HP Wal HHO Ha HSS APS Udc LA AD e 9 BS HE SERS HY FES HSS LES OSB SSAA EH AHILE aage HP 12H Az e BS THO HSt AA St USES AMS MHA ASAAO SISAL SO AS 0 ZB HOl HAS HP A 440 S hitp www hp com go selfrepair S HAstA AIS LAS 14 38 A Illustrated Parts Catalog Zz o T Technical support 98 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility AMD Advanced Micro Devices ASR Automatic Server Recovery BBWC battery backed write cache BIOS Basic Input Output System CMOS complementary metal oxide semiconductor CSA Canadian Standards Association CSR Customer Self Repair DIMM dual inline memory module DOS disk operating system Acronyms and abbreviations 99 ESD electrostatic discharge lec International Electrotechnical Commission 162 Integrated Lights Out 2 IML Integrated Management Log ISEE Instant Support Enterprise Edition KVM keyboard video and mouse NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface co
6. e Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 x 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website http www hp com Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Serial Number The following warning is displayed Warning The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number a 6 Select Product ID The following warning is displayed Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis 7 Enter the product ID and press the Enter key 8 Press the Escape key to close the menu 9 Press the Escape key to exit RBSU 10 Press the F10 key to confirm exiting RBSU
7. 3 Identify the failed fan by locating an amber LED on top of the failed fan Hot plug fan LEDs on page 20 or on the Systems Insight Display Systems Insight Display LEDs on page 16 4 Remove the malfunctioning hot plug fan from the server IMPORTANT Remove and replace one fan at a time If the system detects two fan failures the server shuts down to avoid thermal damage 5 Install a new hot plug fan 6 Observe the LED on each installed fan to be sure it is illuminated green Hot plug fan LEDs on page 20 Ef NOTE If the front panel internal system health LED is not green after you install hot plug fans reseat the hot plug fan or refer to the troubleshooting section 7 Replace the access panel Removing the access panel on page 29 8 Slide the server into the rack Removing the system battery If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years WARNING The computer contains an internal lithium manganese dioxide a vanadium P g pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Operations 30 Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external
8. Rear UID button and LED See Expansion boards on page 46 for expansion slot definitions Component identification 11 Rear panel LEDs and buttons ST a D u 0 00 00 OO 00 OO 00 OO 00 O UID LED On Activated Flashing Server remotely managed Off Deactivated 2 Activity LED On or flashing Network activity Off No network activity 3 Link LED On Linked to network Off Not linked to network Component identification 12 Fail LED 1 Power LED 2 Description ae green lof sf No AC power to any power supply Flashing Power supply failure over current No AC power to this power supply Flashing AC power present E ee Of Normal Internal components a U e PCI X non hot plug expansion slot 1 64 bit 100 MHz half length 2 PCI X non hot plug expansion slot 2 64 bit 100 MHz full length fo EEE TU 8 i PCI Express x8 non hot plug expansion slot 8 full length Tre eres et oral espion E Component identification 13 Fan 3 connector 19 Fan 4 connector System maintenance switch SW3 BBWC bey pad ne CT OS LE O D gt Ws SEEN 12345678 on EX ila The system maintenance switch SW3 is an eight position switch that is used for system configuration The default position for all eight positions is Off clos
9. When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes and B depending upon their intended installation Class devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Regulatory compliance notices 82 Class equipme
10. durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR e Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o e Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Technical support 95 Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de re
11. 89 specifications server 89 start diagnosis flowchart 70 static electricity 88 status lights battery pack 18 StorageWorks Library and Tape Tools L amp TT 58 support 61 91 support packs 54 supported operating systems 62 Survey Utility 61 switch boot device selector 16 43 switch system maintenance 13 14 symbols on equipment 65 system board 13 57 system board battery 13 30 86 system board components 13 system board switches 14 system maintenance switch 13 14 system power LED 27 system keeping current 62 Systems Insight Display LEDs 16 29 T Taiwan battery recycling notice 87 technical support 91 telephone numbers 91 temperature requirements 23 TMRA recommended ambient operating temperature 23 Torx screwdriver 11 troubleshooting flowcharts 70 troubleshooting resources 64 U UID unit identification 7 11 12 UIDLEDs 6 7 11 12 uninterruptible power supply UPS 23 updating the system ROM 34 59 UPS uninterruptible power supply 23 USB connector cabling 15 USB connectors 6 11 53 USB support 60 utilities 54 utilities deployment 54 55 56 V ventilation 22 video connector 6 11 15 53 video connector cabling 53 Index 106
12. Boot options After the auto configuration process completes or after the server reboots upon exit from RBSU the POST sequence runs and then the boot option screen is displayed This screen is visible for several seconds before the system attempts to boot from a diskette CD or hard drive During this time the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com servers smartstart HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP
13. HERRAR HEEF IR CSR SHt3 APH BAR HHD FARTS EREE AIME AIRES HP BREEF HP UL FULARI F ASAI SMH FS A RSS Bh ALAS BE SAR THERA MSH Ao BH SAREE AB TMH ZA a AN REER HP AER AA RER Rte REN RAPA RAD mast At Ena AREAS AW ME RE AE HP SARA BRS A ATMS Rat AVASARA HP RESMAIR AEMERT f BHSACEETMSHBR gt METRE Bs e BPA ENS RR EFIE Fs CSR SASH FALAREN TERIA Stat F BAR FARE RUPE RAMI BA EBRR TAE HP Rm gt BAHAR BBS AR IAE TRS ES LARA HP ABER CSR REN E RAY hR e SRA SA RE HP CURE EN RSAA GERAD 5 LFA RME HSE HP RREA R ER PB BD ARR CABS RRA EURE HP APRESS UEHARA NAASTE HP SRAM AERRE ARERR ARRE HEAR Qn HPA SRB THHE HRAMBM SRE MAR ES oe ERAR SH HP 4 th http www hp com go selfrepair AT AR HP ASS FA AZS A3 Ao VE SE A A GS SSAS Yal UTE S AH WA az 2 CSR FSS CS 483 AASIASUCH AS 7 5 HEE HP AHAS SAAA LE AHS BAYANA CSR FES ASA Fel7 7 HHA HPE AS S HE AE A ZUA ASIA DAS S USS EU CSR FEAE FIHA RT EUC DAUZ a OS ARA Bl FB ASAI HPOI 0 SQ AE RA AF 0 aA cE Sat X 2947 APEL DAYZ e MEX A AH 0 FE NA AE SEF FE SASASUC SH ASAH HPO 0 FSX WAS LHS SP ASA ROSE AZO ge HS AA aol yet 7t S Ao Wal 7 ASS WAUCH Bal U7 HP PSS DAS F217 SAtSotes SAAS AUSLC HPE Gt Sol MHA SUAS Sa PSS T HT HD USAUC ogg SSS No 2 al EAHA USLCH CSR FEE MD SES Xe AAO Agie SPOS SAA HHO 7565 Ho 0 FO AL CH AAA AHO ASE SP 7 Hgo APHE AACS SA LE 4AZ MSO 7158
14. HP ProLiant Essentials Rapid Deployment Pack 56 HP Systems Insight Manager overview 59 HP Technical Support 91 identification number 82 iLO 2 Integrated Lights Out 2 12 58 iLO 2 connector 11 iLO NIC LED 12 IML Integrated Management Log 61 Important Safety Information document 64 Insight Diagnostics 60 installation services 21 installation server options 25 32 installing memory 40 installing operating system 26 installing server 25 Instant Support Enterprise Edition 61 Integrated Lights Out 2 iLO 2 12 58 Integrated Management Log IML 61 internal components 13 16 internal health LED 7 16 internal USB connector 15 internal USB functionality 60 J Japanese notice 85 K keyboard connector 11 Korean notices 86 L laser compliance 86 laser devices 86 LED external health 7 LED fan 16 20 LED iLO NIC 12 LED internal health 7 16 LED power button 7 Index 104 LEDs battery pack 18 LEDs front panel 7 LEDs hard drive 9 10 42 LEDs NIC 7 12 LEDs power supply 12 44 LEDs rear panel 12 LEDs SAS hard drive 9 10 42 LEDs SATA hard drive 9 10 42 LEDs Systems Insight Display 16 29 LEDs troubleshooting 64 LEDs unit identification UID 7 11 12 loose connections 67 M Management Agents 58 management tools 58 media board 13 15 16 media drive 6 43 media drive bay 6 43 media drive blank 6 43 memory 40 memory Advanced ECC 40 memory installing 40 memory ma
15. NEEE E EN TEs 26 D D D D D Dh de ae POWER up Ie Server in serre SAME ache toca AER 27 Powerdown the Servet nine ne aang yore Can Press nec 27 Extending the server from R al nn nina tenninnne 27 Removing theaccess DOn l ne ie nn Na Ue end eas ease 29 Accessing the Systems Insight Display ss teinte de 29 H ROS ne ie A On dr lo 29 Removing the system battery DR ansesncsareniaacrnsn se nasaseonsaadoaheenasa unis igosbacnssasinienaduaoans Gmnieiagaanatnniamnuess 30 AS ii cts een ims cee ccs acces sc 32 ROC aie ace 32 Processor OPTIONS eeyo rir aera e and ane EATA OE ATA OE nee n en dei eee teens meme de OEA E A 32 Removing the processor memory module s sssaiceniainenenndantienenntonen ninnlneenseie 32 Installing a processor assises rencia aeee aa ne ec ne a ERS 34 Memor OPIS nn aI T dite EATE ERATE O EE E E EA EAT 40 Contents 3 Advanced ECC memory cccccccsssssseceesseecesseeeeecseseeeeessseesessuseeeessseeeeescaseesesseseeesesssseeeesssseeeessnaaaes 40 Installing DIMM ee ne im en un 40 Hard drive CUM SLITS nn ne denied iii 41 Installing a hot plug hard dite Renan ent d en 42 Installing DVD CD ROM or diskette IVES nina nadia rs 43 Hotplug power SUB ES ien ueis irea a e mn nn at et 44 Expansion Doras ss ioira RU 46 Installing an expansion board renier 46 Battery backed write cache sise 47 OR nt 52 GS APU Ne N E a a on tesa pret eees 52 BBWC SR IAQ Rd ose 52 Front panel cable components iii 53 SAS and SATA hard drive c
16. The server will automatically reboot Software and configuration utilities 57 Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU Integrated Lights Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can e Remotely power up power down or reboot the host serve
17. any time that 3 3 V auxiliary power is available as indicated by LED 2 In the absence of auxiliary power battery power alone preserves the data A fully charged battery can normally preserve data for at least two days The battery lifetime also depends on the cache module size For further information refer to S controller QuickSpecs on the HP website http www hp com Double blink The cache microcontroller is waiting for the host controller to then pause communicate One blink per The battery pack is below the minimum charge level and is being second charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial capacity of the battery Component identification 18 Steady glow The battery pack is fully charged and posted write data is stored in the cache Of The battery pack is fully charged and there is no posted write data in the cache One blink per One blink per An alternating green and amber blink pattern indicates that the second second cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The
18. can be installed through the HP PSP ProLiant Support Packs on page 62 Ey NOTE SmartStart version 7 5 and later provides the memory spare part numbers for the server Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM HP Systems Insight Manager on page 59 e From within Survey Utility on page 61 e From within operating system specific IML viewers e For NetWare IML Viewer e For Windows IML Viewer e For Linux IML Viewer Application e From within the iLO 2 user interface e From within HP Insight Diagnostics on page 60 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Array Diagnostic Utility ADU is a tool that collects information about array controllers and generates a list of detected problems ADU can be accessed from the SmartStart CD SmartStart software on page 54 or downloaded from the HP website hitp www hp com Remote support and analysis tools HP Instant Support Enterprise Edition ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices a feature of HP support ISEE provides continuous hardware event monitoring and automated notification to identify and prevent potential critical problems Through remote dia
19. contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the battery 1 enp Power down the server on page 27 Extend or remove the server from the rack Extending the server from the rack on page 27 Remove the access panel Removing the access panel on page 29 Locate the battery Internal components on page 13 Remove the battery To replace the component reverse the removal procedure Run the RBSU to configure the server after replacing the battery See the HP ROM Based Setup Utility User Guide on the Documentation CD for more detailed information Operations 31 Hardware options installation In this section PEO ac amies AAA TT EA V ATA A 32 FR NN Sacra essen nan nian Ge de de no Oo ou oo 32 A LS D Me L E E NREN cer E E E A ENN tree TA A EA A 40 Ford arive guae neS ssie sce EE EEE ecled aad eead eects 41 R al OYO CORO M or diskale des ansaa n aE 43 PS Se Aer suppi area a crater a arr 44 on e e E E EE EA AAA T E E E E AE N EE E TE AETS 46 Baier backat wiis Tar hErenn nana ei nian 47 Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent
20. cover of the processor memory module Hardware options installation 33 6 Release the latch and open the cover Installing a processor CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION Processor and PPM sockets 1 and 2 must be populated at all times or the server will not function properly CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool To install a processor 1 Locate and download the latest ROM version from the HP website hitp 7h18023 www1 hp com support files server us romflash html Follow the instructions on the website to update the system ROM 2 Power down the server on page 27 Z WARNING Use caution when installing the processor memory module or removing the processor memory module when fully populated it can weigh up to 13 6 kg 30 Ib 3 Remove the processor memory module and open the cover Removing the processor memory module on page 32 Z WARNING To reduce the risk of personal injury from hot surfaces allow the heatsink to cool before touching it Hardware options installation 34 4 Open the heatsink retaining bracket
21. described in this section Space and airflow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e Leave a minimum clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack e Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide
22. indicated erage A tions component Check for Power Is the external loose power On health LED cords Standby red or amber button 5 Mark the corresponding Press IML entry as 6 Power On repaired if Check for Standby present power source Is this a button problems single power supply system and the external health LED is 7 Replace power supply that does not have a green LED on Check for loose power cord 1 Is external health LED red or amber 7 Reseat or replace power supply 8 7 Does Check for Replace power condition possible supply 2 a till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 75 POST problems flowchart Symptoms e Server does not complete POST EY NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device Refer to 1 POST error messages and beep codes Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support KVM or ilO 2 documentation Loose connections on page 67 5 Symptom information on page 66 Server maintenance and
23. installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 88 Specifications In this section Enironmenal specihiedhoNS senere an E E E E E E E E E Environmental specifications Momperare range S 10 C to 35 C 50 F to 95 F 3 z o Maximum wet bulb temperature 28 C 82 4 F Relative humidity noncondensing 8 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 K
24. on the Documentation CD or on the HP website http www hp com support e Controller documentation HP Insight Diagnostics on page 60 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Controller documentation e Loose connections on page 67 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 91 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 71 Troubleshooting 78 Start OS boot problems 2 Yes Go to POST Problems Does the 1 A server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD ord
25. pud comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP hitp www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt e Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet e Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieans
26. server Does Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 6 Add one part at a time back to Does configuration to isolate faulty condition still Does component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending e Survey configuration snapshots Provider back a failed part e OS event log file e Full crash dump Server power on problems flowchart Symptoms e The server does not power on e The system power LED Systems Insight Display LEDs on page 16 is off or amber e The external health LED Systems Insight Display LEDs on page 16 is red or amber Troubleshooting 73 e The internal health LED Systems Insight Display LEDs on page 16 is red or amber EY NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem Systems Insight Display LEDs on page 16 e Faulty internal component fen erty O Component identitication on page 6 HP Insight Diagnostics on page 60 or in the HP ProLiant Servers Troubleshooting Guide
27. server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 60 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 57 Array Diagnostic Utility on page 61 and Erase Utility SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website hitp www hp com servers smartstart SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Software and configuration utilities 54 Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server co
28. service guide located on the Documentation CD or the HP website http www hp com products servers platforms Port 85 and iLO messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 1 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website Troubleshooting 76 Is 3 K Verify the KVM is cabled installed to RILOE board Start POST Problems 2 Verify video is Is iLO running on Do you have known good KVM errors messages isplay Test RILOE board or replace KVM component 1 Refer to Post Error Messages Are there any beep codes
29. the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Mouse compliance statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives e Low Voltage Directive 73 23 EEC e EMC Directive 89 336 EEC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the
30. the HP website http www hp com support e Power supply problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Troubleshooting 68 Start Power on problems 2 1 Use mainte Are any component nance tools to health LEDs on identify the problem 1 Is the internal health LED red or amber No 1 What color is the system power LED Amber or Green Yes 3 4 Reseat indicated If conditi till exist ponent Check condition still exists for loose nec replace indicated erage A tions component Check for Power Is the external loose power On health LED cords Standby red or amber button 5 Mark the corresponding Press IML entry as 6 Power On repaired if Check for Standby present power source Is this a button problems single power supply system and the external health LED is 7 Replace power supply that does not have a green LED on Check for loose power cord 1 Is external health LED red or amber 7
31. the server A NOTE To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date e HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process e HP recommends you have access to the server documentation for server specific information Loose connections Action Be sure all power cords are securely connected Be sure all cables are properly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are correctly routed through the tray Be sure each device is properly seated If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then cli
32. 0 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored e If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com e In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Technical support 91 e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requir
33. 4 7 internal Reseat indicated Check port health LED component 5 85 codes amber or Check for loose Record action red connections taken No 8 Does Isolate and condition still exist 6 Does the If condition still exists error code provide replace indicated direction component minimize the memory configuration Yes Add one part at a time back to configuration to isolate component Does condition still exist Break server down to the minimum configuration Does condition still exist No Record symptom amp 9 Does error information on Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part 5 Record action taken 10 Ensure the following information is available Call HP Service Survey configuration snapshots Provider OS event log file eFull crash dump OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system e Server does not boot SmartStart Possible causes e Corrupted operating system e Hard drive subsystem problem e Incorrect boot order setting in RBSU Troubleshooting 77 CE CS HP ROM Based Setup Utility User Guide http www hp com servers smartstart POST problems flowchart on page 76 e Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located
34. 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper frontto back airflow and cooling CAUTION Ifa third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Setup 22 Front and rear doors If the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requir
35. AY LORIE FARLARESERRMEE ER mS VCC DIE ES 7IFAARREMHRECT LORE RERH CHATS Bk PREVNSROTFIOLBHIEF LOBARIHERAMS NANR EST SLIBRENSLLEMRHVET BSMI notice Sars exe FRSA aed EE Ta He AAAS gt TRS Fi Bi HASSE ARERR SHAR Regulatory compliance notices 85 Korean notice Class A equipment 4853S sb 71710 2U Bho Ab EE ASAE o AS SLA Bejo go Sel LE Pyae oE 714822 m BEE ch Class B equipment Ba 717 288 Y54771 ol 71712 28802 AAAS SB E 7171 FAXSOAME SE PEA ASS USUI Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified
36. At least one pair of DIMMs must be installed in slots 1A and 2A DIMM slot identification on page 9 to operate the server Observe the following DIMM installation guidelines to add additional memory to the server e DIMMs must be installed in pairs e DIMM installed on the same memory bank must have the same part number e DIMMs installed in different banks can be of different sizes e DIMMs must be installed in decreasing capacity with the largest DIMMs installed in the banks furthest away from each processor Hardware options installation 40 EY NOTE If all four banks on a memory node DIMM slot identification on page 9 are populated the maximum memory clock speed will be 533 MHz If two or fewer banks on a memory node are populated the maximum memory clock speed will be 677 MHz To install a DIMM 1 Power down the server on page 27 2 Remove the processor memory module and open the cover Removing the processor memory module on page 32 3 Open the DIMM slot latches 4 Install the DIMM When adding hard drives to the server observe the following general guidelines e The system automatically sets all device numbers e If only one hard drive is used install it in the bay with the lowest device number Hardware options installation 41 e Hard drives must be SFF types e Drives should be the same capacity to provide the greatest storage space efficienc
37. HP ProLiant DL585 Generation 2 Server User Guide hp July 2006 First Edition LA Part Number 431171 001 invent Copyright 2006 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation AMD and Opteron are trademarks of Advanced Micro Devices Inc UNIX is a registered trademark of The Open Group July 2006 First Edition Part Number 431171 001 Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents R ern TT Seen 6 Front panel compo ents sussn sun a i Mens Musas ie tirent nent de 6 Front panel LEDs and buttons iii 7 Processor memory module COMPARER nn reduit en 8 DIMM slot identification EE ouai nd noue 9 SAS and SATA harddrive EDS Sn nb iii ba 9 SAS and SATA hard drive LED combinations ss en
38. IS sn 61 Array Diagnostic Utility ss a an a a ae dee ana ane 61 Remote support and analysis Roland tenir 61 HP Instant Support Enterprise Edition ais anse na nd mameinivedameepaeainl 6l Keeping the systemi CUrrent on manon EEEE EES SEEE EERS EE 62 Drivers 2 oeenn din E aE EE sae RER E ER ET a tent 62 Resource Padierna E A A E S A S tienne 62 Proliant Support Packs ssir sere eta E E EE A O sia A O S E REE 62 Operating system version support EEEE E EEEE EEEE EEEE EEEE ree 62 Change control and proactive notification is A ne 62 Natural language search assistons nico nedioe 63 Care Pack an Aa Vana dup a Re tant 63 EE e e O E O E I E A OE P S AT E IT A E 64 Troubleshooting teurs aisuenediidonammiidiausmitenmnlti users 64 Prediagnostic Sens sssusshisesssnm nnetennemermeemenameimmensentnmitnenmatienenennntinnterets 64 Contents 4 Important safety In iOrmO On nie ne its 64 SYMPTOM informali OT cs sciactsascennecestsaectetadeanesegagsegeascanncacedgedeesdeancetasdedensted TESE AE E E EEEE EE EEE 66 Prepare the server for diagnosis satin msentiianier men nent eriiennisse 67 loose COMMECHONS as seiceanna asea E iae ei eea aE eae i eE SeN ETS 67 Sevice HOMMES anna ed ae a a e SENEE Aa aN EEE RETE SS 67 Server power on problems flowchart ses 68 Tr ovblesho ting Ie NES a se ner ne ain 70 SIGH diagnosis flowchart dede me omis one en 70 General diagnosis ONCE do einen 71 Server po
39. PCI Express x8 non hot plug expansion slot full length 6 PCI Express x4 non hot plug expansion slot full length PCI Express x8 non hot plug expansion slot full length PCI Express x8 non hot plug expansion slot full length PCI Express x4 non hot plug expansion slot half length Installing an expansion board CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 1 Power down the server on page 27 2 Extend the server from the rack Extending the server from the rack on page 27 3 Remove the access panel Removing the access panel on page 29 Hardware options installation 46 4 Open the latch and remove the expansion slot cover Ne Ag ja IOA A To replace the component reverse the removal procedure 5 Unlock the retaining clip for full length expansion boards 6 Install the expansion board Connect any required internal or external cables to the expansion board 7 8 9 Replace the access panel Removing the access panel on page 29 1 1 0 Slide the server into the rack 1 Power up the server on page 27 Battery backed write cache The HP BBWC protects against hard boot power
40. Pa Server specifications 17 6 cm 6 94 in 67 3 cm 26 5 in Weigh rani Input requirement Rated input voltage 100 127 VAC 200 240 VAC Rated input frequency 50 60 Hz Rated input current 100 VAC 12A US Rated input power 100 VAC 1161 W ME VAC 1598 W Specifications 89 BTUs per hour 100 VAC 3960 BTU 200 VAC 5450 BTU Power supply output 910 W low line 1300 W high line Specifications 90 Technical support In this section ET une rhetenindeanitensaieoenenanen 91 HP contaci annuler 91 US RC RE uen A T AN A E E NEA 91 Before you contact HP Be sure to have the following information available before you call HP e Technical support registration number if applicable e Product serial number e Product model name and number e Applicable error messages e Add on boards or hardware e Third party hardware or software e Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller e In the United States see the HP US service locator webpage http www hp com service locator e In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support e In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone e Call 1 800 HP INVENT 1 80
41. Power up the server To power up the server press the Power On Standby button Power down the server Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT f installing a hot plug device it is not necessary to power down the server 1 Shut down the OS as directed by the OS documentation 2 Press the Power On Standby button to place the server in standby mode When the server enters standby power mode the system power LED changes to amber 3 Disconnect the power cords The system is now without power Extending the server from the rack The design of the server enables you to access several components through the front of the server Installing or accessing the following components will not require extending the server from the rack Processors e PPMs e Processor memory board e DIMMs e DVD drive e Optional diskette or CD ROM drive e Hard drives Operations 27 To extend the server from the rack 1 Pull down the quick release levers on each side of the server to release the server from the rack 2 Extend the server on the rack rails until the server rail release latches engage Ef NOTE The release latches will lock into pl
42. Reseat or replace power supply 8 7 Does Check for Replace power condition possible supply 2 a till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 69 Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 70 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 71 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 70 e General diagnosis flowchart on page 71 e Server power on problems flowchart on page 68 e POST problems flowchart on page 76 e OS boot problems flowchart on page 77 e Server fault indications flowchart on page 79 Start diagnosis flowchart Use the following flowchart to start the diagnostic process fiom Reet General diagnosis flowchart on page 71 2 Power on problems flowchart Server power on problems flowchart on page 68 POST problems flowchart on page 76 OS boot problems flowchart on page 77 Server fau
43. able nn rnedn ent 53 Perna and es 11e be vilin essri ee ee ee 54 Configuration RE EEE 54 Sman DS ENTIER tee ai 54 SmanStart Seripting Toolkit siete eoriet nanena ara ES Aa enS a Ee EE aE 54 HP ROM Based Setup Utility iii 55 HP ProLiant Essentials Rapid Deployment Pack 56 Option ROM Configuration for Arrays seen nent 56 Array Configuration Ib Sn anne nement AE Era ir T sanaak 57 Re entering the server serial number and product ID 57 Management Ones nn de en an ni awl aare eaa a aanere AE nn een 58 Automatic Server Recovery ssessssssssieeeessttttttttttt ttet t ttt dunes sues cace ddageoedtcedscacuanwested dcccacacuunopedaes dees 58 Integrated Lights Out 2 changes Re nine nn enieiss 58 Storage Works library and tape 10180 nnsenaeenieiienmieiiiens 58 Management Agents cicisssisc cehsse dgevsositecessos saelbesassabaveda sieves sisebornds anh sduchinoesontacdesnsgasosionyhibeaeseioasa 58 HP Systems Insight Marennes ennemie 59 Redundant ROM support estt trett ttet ttt teert tten SEEE EESE E EESE EEE PESEE EEES EN EEEn siennes 59 ROM RG UN ESS ER denied E dene RE E 2 59 System Online ROM flash component utility iii 60 VSB SUPPO arane sites cs nbnse a te ati e tn hebe sieste dennre nn ann tadenepe R sens etes enieia te eiie chiens sl 60 Berets Tarocy egico gt kc ee nt mea er a ete NCS Se OE ee ee 60 AP Insight Diagnostics nn den n e der 60 Survey Vilh asisas a era e as na aa a MARNE es nn LAS 61 Integrated Management
44. ace when the rails are fully extended bLeLjeLieLieLjeLieLieLieLieLieieLieLleLieLieLleLieLieLieLieL eL1e PO ee De Dee Des Dee Dee De DeMeDeDeDeDe Deedee WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 3 After performing the installation or maintenance procedure slide the server into the rack by pressing the server rail release latches J a og oi lg of of of og on a Operations 28 Removing the access panel Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage iy IMPORTANT When removing the access panel to view the Systems Insight Display LEDs on page 16 leave the server powered on The Systems Insight Display LEDs are cleared when the server is powered off 1 Extend the server from the rack Extending the server from the rack on page 27 2 Ifthe l
45. ake up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack A NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To upgrade the BBWC 1 Close all applications and power down the server on page 27 This procedure flushes all data from the cache 2 Extend the server from the rack Extending the server from the rack on page 27 3 Remove the access panel Removing the access panel on page 29 4 If the existing cache is connected to a battery observe the BBWC Status LED Battery pack LEDs on page 8 e If the LED is blinking every 2 seconds data is still trapped in the cache Restore system power and repeat the previous steps Hardware options installation 48 e If the LED is not lit disconnect the battery cable from the cache Remove the controller 5 Hardware options installation 49 6 Remove the cache module from the controller 7 Install the new cache on the controller Press firmly above each connector to ensure good electrical contact Z IMPORTANT If the cache is not properly connected the controller will not boot 8 Replace the controller in the server The controller is installed in expansion slot 9 9 Install the battery if applicable a Plug the battery cable supplied
46. alue add software can be downloaded from the HP website hitp www hp com support IMPORTANT Always perform a backup before installing or updating device drivers Resource Paqs Resource Pags are operating system specific packages of tools utilities and information for HP servers running certain Microsoft or Novell operating systems The Resource Pags include utilities to monitor performance software drivers customer support information and white papers on the latest server integration information Refer to the Enterprise Partnerships website http h1 8000 www1 hp com partners select Microsoft or Novell depending on the operating system and follow the link to the appropriate Resource Paq ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website hitp 7h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix hitp www hp com go supportos Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http h18023 wwwl hp com solutions pcsolutions pen html Software and configuration utilities 62 Natural language search assistant The n
47. ank or optional media drive 13 Processor memory module Front panel LEDs and buttons ie A A al A dk UID switch and LED Internal system health LED External system health LED NIC 1 link activity LED NIC 2 link activity LED Blue Activated Flashing blue Server managed remotely Off Deactivated Green Normal system on Flashing amber System health degraded Flashing red System health critical Off Normal system off Green Normal system on Flashing amber System health degraded Flashing red System health critical Off Normal system off Green Linked to network Flashing green Linked with activity on the network Off No network connection Green Linked to network Flashing green Linked with activity on the network Off No network connection Component identification 7 CO EE Power on Standby button Amber System has AC power and is in standby mode and LED Green System has AC power and is turned on Of System has no AC power Processor memory module components Description Processor socket 1 boot processor PPM socket 1 Processor socket 3 PPM socket 3 See Processor options on page 32 for po
48. ashing Do not remove the drive Removing a drive may regularly 1 Hz terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Off Do not remove the drive Removing a drive may 1 Hz terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing Amber flashing The drive is active but a predictive failure alert has been irregularly regularly 1 Hz received for this drive Replace the drive as soon as possible Flashing Of The drive is active and it is operating normally irregularly O Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible The drive is offline a spare or not configured as part of an array Component identification 10 Rear panel components ee Rendo ato over spa Gene BS ___ Neccemedor S 6 eom e seo C Mouse connector eee connector
49. atural language search assistant http www hp com support natural_language_ search is a search engine that finds information on HP products including ProLiant servers The search engine responds to queries entered in question form Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html Software and configuration utilities 63 Troubleshooting In this section DUT ec Lio er MARINE cis T A aie iia daa E T A aumento A 64 Pedigree ee nement ennemie Rene in 64 Le Oumar neil nin ee ia 67 Senice i CU iseina coca cnc ats E N es eae NT OR 67 Serer poweron FN AN AAA FAA ised fais sc eons tues tonte nn Res eds ee sacs Tas sizedda tans 68 Tovbleshooting RON lamomiiemelutatadneimos een 70 POST eror messages nd besp coachs osent alain names 81 Troubleshooting resources The HP Proliant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification error message interpretation issue resolution and software maintenance To obtain the guide refer to any of the following sources and then select the HP Proliant Servers Troubleshooting Guide e The server specific Documentation CD e The Business Su
50. ck the Troubleshoot a Problem link on the product page Troubleshooting 67 Server power on problems flowchart Symptoms e The server does not power on e The system power LED Systems Insight Display LEDs on page 16 is off or amber e The external health LED Systems Insight Display LEDs on page 16 is red or amber e The internal health LED Systems Insight Display LEDs on page 16 is red or amber EY NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem Systems Insight Display LEDs on page 16 e Faulty internal component 1 Component identification on page 6 HP Insight Diagnostics on page 60 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Loose connections on page 67 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Integrated Management Log or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on
51. controller and system board failures The server supports the following battery backed options Hardware options installation 47 e 256 MB BBWC option e 512 MB BBWC option The BBWC consists of two parts a battery pack and a storage cache module Along with the cache module the battery pack provides transportable data protection increases overall controller performance and maintains any cached data for up to 72 hours after the server loses power The NiMH batteries in the battery pack are continuously recharged through a trickle charging process whenever the system power is on CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached Z IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might t
52. ctive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verity server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags Software and configuration utilities 60 Survey Utility Survey Utility a feature within HP Insight Diagnostics on page 60 gathers critical hardware and software information on ProLiant servers This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration Survey Utility is installed with every SmartStart assisted installation or
53. ctueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR e Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s e Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centr
54. d For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server e SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server e Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register the server refer to the HP Registration website http register hp com Setup 26 Operations In this section Powar up NS RE nimes 27 ONE AT ER ennemie nest 27 Exending he serer fom Me sn timer i n aeea kia n aia der ares 27 Removing he access panels ist E N Eaa 29 Accessing ba Sydens sigh DE ns a Nas ane 29 E E e ANE E E A A E ie io E E E A trier ecm mortem A terre 29 Remong ihe sysiem I osissa EE a TO 30
55. damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Review Electrostatic Discharge on page 88 before installing hardware options into the server Processor options The server supports operation in a two or four processor configuration The server supports boot functions through the processor installed in processor socket 2 Server PPMs provide the proper power to each processor Each PPM must be installed in the slot adjacent to its processor Removing the processor memory module The processors and memory are stored in a module at the front of the server Access to the processor memory module is provided through the front panel eliminating the need to extend the server from the rack to install new or replace existing processors or upgrade the memory To remove the processor memory module 1 Power down the server on page 27 2 Release the latches on the lever Hardware options installation 32 3 Lower the handle and pull the processor memory module out of the server until the release latches catch Z WARNING Use caution when installing the processor memory module or removing the processor memory module when fully populated it can weigh up to 13 6 kg 30 Ib 4 Firmly holding the processor memory module press the release buttons and pull the module out of the server 5 Remove the fans installed in the
56. e PPM IMPORTANT Always install a PPM when you install a processor The system fails to boot if the corresponding PPM is missing NOTE The PPM is keyed and the key must be aligned when installed TOTO OT _ 1 A NOTE The appearance of compatible PPMs moy vary Hardware options installation 39 15 Close the processor memory module cover TU 16 Install the fans 17 Install the processor memory module into the server 18 Power up the server on page 27 Memory options The server contains 32 DIMM slots You can expand server memory by installing supported PC2 5300 667 MHz Registered DDR2 DIMMs The maximum supported memory for this server is 128 GB using 32 4 GB DIMMs Advanced ECC memory Advanced ECC memory is the default memory protection mode for this server In Advanced ECC the server is protected against correctable memory errors The server provides notification if the level of correctable errors exceeds a pre defined threshold rate The server does not fail because of correctable memory errors Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure Whereas standard ECC can correct single bit memory errors Advanced ECC can correct single bit memory errors and multi bit memory errors if all failed bits are on the same DRAM device on the DIMM Installing DIMMs
57. e d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 92 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR e Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il clie
58. e existing ROM version even if you experience a power failure while flashing the ROM Access to redundant ROM settings To access the redundant ROM through RBSU 1 Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper right corner of the screen Select Advanced Options Select Redundant ROM Selection Select the ROM version Press the Enter key aS Se Press the Ese key to exit the current menu or press the F10 key to exit RBSU The server restarts automatically ROMPag utility Flash ROM enables you to upgrade the firmware BIOS with system or option ROMPag utilities To upgrade the BIOS insert a ROMPag diskette into the diskette drive and boot the system The ROMPag utility checks the system and provides a choice if more than one exists of available ROM revisions This procedure is the same for both system and option ROMPagq utilities For more information about the ROMPag utility refer to the HP website http www hp com servers manage Software and configuration utilities 59 System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features e Works offline and online e Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems
59. e power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server 4 a WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for 63 5 kg manual handling 140 lb e Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the ser
60. ed osion pesaipion Amen iLO 2 security Off iLO 2 security is enabled On iLO 2 security is disabled 2 Configuration lock Off System configuration can be changed On System configuration is locked Password protection Off Password is enabled override On Password is disabled Off Switch has no function On Setting clears CMOS and NVRAM EE EE ME Component identification 14 When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur See the HP Proliant DL585 Generation 2 Server Maintenance and Service Guide on the Documentation CD for more information Media board components CE p Oo NULL RO 8 o O g o L hee Component identification 15 Boot device selector switch SW1 The boot device selector switch setting determines the device access order of the media drives in the server The default setting for the boot device selector switch is FLP TOP When the boot device selector switch is set to FLP TOP the optical drive i
61. ed properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Setup 24 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Identifying rack server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included wi
62. elf repair 91 customer self repair CSR 91 D Declaration of Conformity 83 deployment software 56 diagnosing problems 64 67 diagnostic tools 54 56 58 59 60 61 diagnostics utility 60 Index 103 DIMM banks identification 9 DIMM banks population 40 DIMM installation guidelines 40 DIMM slot locations 9 DIMMs 40 diskette boot 16 diskette drive 43 diskette image creation 56 drivers 62 electrical grounding requirements 24 electrostatic discharge 32 88 environmental requirements 22 89 environmental specifications 89 error messages 81 European Union notice 84 expansion board 46 expansion slots 11 13 46 extending server from rack 27 external health LED 7 external power connector 11 F fan connectors 13 fan LED 16 20 fans 19 20 29 fans replacing 29 FCC rating label 82 features 6 Federal Communications Commission FCC notice 82 83 84 flash ROM 59 flowcharts 68 70 71 76 77 79 front panel buttons 7 front panel components 6 7 front panel LEDs 7 16 G general diagnosis flowchart 71 grounding methods 88 grounding requirements 24 H hard drive bays 6 hard drive LEDs 9 10 42 hard drives 6 10 41 42 hard drives determining status of 9 10 hard drives installing 41 42 hard drives types supported 41 hardware options 32 hardware options installation 25 32 health driver 58 heatsink 34 HP Insight Diagnostics 60 HP ProLiant Essentials Foundation Pack 26 59
63. ements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outle
64. ente hitp www hp com go selfrepair Technical support 94 Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen e Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht e Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locat
65. er errors Does SmartStart No troubleshoot possible recognize boot hard drive subsystem device problem 3 Does server still fail to boot SmartStart 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy 3 j Troubleshoot Diagnostics run problem found without errors by Diagnostics 5 Check CD DVD 6 ROM IDE Isolate and minimize the controller and 7 memory configuration cable Does Troubleshoot Break server down to minimum configuration condition still possible corrupted system disk or OS exist Add parts back to configuration to isolate component Does condition still exist Does condition still exist Yes Does 8 condition still Troubleshoot or replace basic server spare parts Diagnosis Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 58 e Server boots but the internal health LED external health LED or component health LED is red or amber EY NOTE For the location of server LEDs and information on their statuses refer to the server documentation Troubleshooting 79 Possible causes Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Management agen
66. es that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fe
67. following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth Regulatory compliance notices 84 CE xxxx O This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your MEE voste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Japanese notice THERE RO CWS RIB IZ VCCI Y 7 BAY TUE LIEB KROMAKE BAP SV CORB AALER EEEE H ERSA VCCI OLY CESS 7 F ABHRRHRE CH OMB ZERATE AZL SAME LTWETS CORERIVAOCTVEY a YRR T EA Nat S REZS amp EI TI LME UN ETS RABI Eo TIE LB UE LT FEU VCCI 2 BAT ARE RORICCHERF S
68. ge csasssacsincasidcossaagaansondiscoraaaualduntsronmnusaioontsoceranataated 88 PEE nica esata A AE AE E A E E ee 89 Environmental specifications uses 89 Server SOECIFICATONS ss esr een a E E E E EE USSR ose uc 89 PO RE NET A A ce BIAN EEN ERETT EE NERT PENEN E nes 91 Before you contact HP cccccccccccscccsssseceescnseeeeeceseeeeeeeneeeeeeeeseeeeecesaeeesceeeeeeeceseeeecesseeecesaeeesescnseeeesenegeee eas 91 HP contact AGTH LP TT PR EE OR Ceoseeest 91 Customer Self REGU 4 5 c0csncedesaeesedesavsnesedeaues ee oE r dene cacvsaegha linens EE EN ERER E E EEE osn 91 Acronyms ane I LS OO EAN EED ite welded 99 e ATEI let li cal lil lei AT 103 Contents 5 Component identification In this section Froni panel OMR cise icasoicasonaienaictasnentaiennelwmatnnteme Front panel LEDs and bull n ssuissinin ennsrmmennen Processor memory module components DIMM Shot identi heahon 2 matins ici dinnte trente ei SAS and SATA bard drive LEDek SAS and SATA hard drive LED combinations Rear panel manant er panel LEDs and BUONE sentant Hot plug power supply LEDs cesccceseeceesteeeeseceeeeeeeenaeeeeeees Iemalecmaonensss nimes anis Front panel components IT Ben ooo Pre Ba EE CEE Hard drive bay 5 6 Hard drive bay 6 Hard drive bay 7 8 i Hard drive bay 8 Component identification 6 CO CE 6 fMccmes USB connectors two Media drive bl
69. gnostic scripts and vital system configuration information collected about your systems ISEE enables fast restoration of your systems Install ISEE on your systems to help mitigate risk and prevent potential critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw_enterprise html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html Software and configuration utilities 61 For installation information refer to the HP ISEE Client Installation and Upgrade Guide ftp ttp hp com pub services hardware info isee_client pdf Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media If you are installing a SmartStart supported operating system use the SmartStart software on page 54 and its Assisted Path feature to install the operating system and latest driver support Ey NOTE If you are installing drivers from the SmartStart CD or the Software Maintenance CD refer to the SmartStart website hitp www hp com servers smartstart to be sure that you are using the latest version of SmartStart For more information refer to the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an operating system drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and v
70. herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice Z WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Regulatory compliance notices 86 e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water gt Batteries battery packs and accumulators should not be disposed of together with the N general household waste To forward them to recycling or proper disposal please use 4 the public collection system or return them to HP an authorized HP Partner or their X agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act
71. iate fault indicator 1 Insight Management Agents Is the Was Is the event reported Is there an IML internal ne RE by Insight entry identifying health LED LES ea Management the problem cers gees Agents 4 The system is Gather information from the degraded System Management Homep age Failing components will be shown as yellow degraded or orange failed The system is critical problems Are there any component health 2 illumi E Obtain failure information from ras IML entry if available Is a hard drive fault LED on Is there 7 Sufficient information Use maintenance to identify failing tools to identify the component problem Is the LED solid or blinking Blinking 8 Replace or reseat component identified as failed or about to fail You may need to replace the hard drive Run the Smart Array SCSI diagnosis feature in HP Insight Diagnostics Online Edition This feature is found on SmartStart 7 4 or greater If the feature is not available call an HP service provider A predictive failure alert has been received for Mark the corresponding IML this drive entry as repaired if present POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on
72. ie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp nl services servicepartners Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se
73. ient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Regulatory compliance notices 83 Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate
74. ifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support e 6Hour Call to Repair e 4 Hour 24x7 Same Day e 4 Hour Same Business Day e Software support e Microsoft e Linux e HP ProLiant Essentials HP SIM and RDP e VMWare e Integrated hardware and software support e Critical Service e Proactive 24 e Support Plus e Support Plus 24 e Startup and implementation services for both hardware and software Setup 21 For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp_proliant html Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Optimum environment When installing the server select a location that meets the environmental standards
75. in the battery pack kit into the battery pack Hardware options installation 50 Ey NOTE After installing a battery pack you might see a POST message during reboot indicating that the array accelerator cache is temporarily disabled This is normal because the new battery pack is likely to have a low charge You do not need to take any action because the recharge process begins automatically when the battery pack is installed The controller will operate properly while the battery pack recharges although the performance advantage of the array accelerator will be absent When the battery pack has been charged to a satisfactory level the array accelerator will automatically be enabled Hardware options installation 51 Cabling In this section BW EEI A tenia ETE AEE T E T A TEA N I 52 PEN Re R te R TO RT 52 Froni panel coble SINE corrieri iriri EEEE ETEEN EEE KEE DENTET EEO EUEN ETE EEEE 53 SAS and SATA hard drive ON nn aan aAa EA i a AETA U a 53 Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Cabling 52 S 2 2 te Uy n a a E oO N n 5 a a O U oO Z Z O re O oO 2 gt Front panel cable compone
76. lation or removal especially when the product is not fastened to the rails When the server weighs more than 22 5 kg 50 Ib at least two people must lift the server into the rack together A third person may be required to help align the server if the server is installed higher than chest level e Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Electrical grounding requirements The server must be ground
77. life expectancy of a battery pack is typically more than three years One blink per There is an open circuit across the battery terminals or within the second battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years Fan locations C fen SSCS fret OSC CE OSCSCSCSCSY C EE sides SCS See Hot plug fans on page 29 for replacement procedures and operation guidelines Component identification 19 Hot plug fan LEDs Of No power Component identification 20 Setup In this section PO nl EIEN mme 21 PAR DIE US mener etnemtentonmdenitonrRonanne Ris 22 nel reine diront tete on mme mere te tete 22 Rack wamings Gma Caune ec Ne ed NS en 23 Plecincal grounding regeme Nesrin aa 24 Identifying rack server shipping carton Conte ssiisr eenanisinetnmedtenaniennneiiemnnniedenen Zo matalino die cc Lo Le gee ten Ene e et opt teeny TS EI vier tr Ceol ter RE I 25 asaling he serer Mio I riens 25 Installing the cable management rm ssinennnererieinemeinennnnmenimmmunenusinienteine 25 Powering up and COMMUNI he SMF nina unis nimes 25 MEL el Eu col ile LD ES 26 Pere thas Wie bee D OR IE aS 26 Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored spec
78. located on the Documentation CD or on the HP website http www hp com support Loose connections on page 67 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms N Integrated Management Log or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 74 Start Power on problems 2 1 Use mainte Are any component nance tools to health LEDs on identify the problem 1 Is the internal health LED red or amber No 1 What color is the system power LED Amber or Green Yes 3 4 Reseat indicated If conditi till exist ponent Check condition still exists for loose nec replace
79. lt indications flowchart on page 79 Troubleshooting 70 Start diagnosis Do 1 0 Yes you want General diagnosis to perform the General Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart ten erty Symptom information on page 66 Loose connections on page 67 Service notifications on page 67 Troubleshooting 71 CEE The most recent version of a particular server or option firmware is available on the following websites e HP Support website http www hp com support e HP ROMBIOS Firmware Updates website http h18023 wwwl hp com support files server us romflash ht ml General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers
80. n the bottom bay is designated as the primary optical drive The diskette drive in the top bay is bootable The server cannot boot from a diskette drive in the bottom bay when the boot device selector switch is set to FLP TOP When the boot device selector switch is set to FLP BOT the optical drive in the top bay is designated as the primary optical drive The diskette drive in the bottom bay is bootable The server cannot boot from a diskette drive in the top bay when the boot device selector switch is set to FLP BOT Switch setting Description FLP TOP default The diskette drive in top bay is bootable The primary optical drive in bottom bay is bootable FLP BOT The primary optical drive in top bay is bootable The diskette drive in bottom bay is bootable Systems Insight Display LEDs The front panel health LEDs indicate only the current hardware status In some situations HP SIM might report server status differently than the health LEDs because the software tracks more system attributes The System Insight Display LEDs identify components experiencing an error event or failure The Systems Insight Display LEDs are located on the media board In normal operations all of the LEDs are off unless one of the components fails iy IMPORTANT When removing the access panel to view the Systems Insight Display LEDs on page 16 leave the server powered on The Systems Insight Display LEDs are cleared when the server is powered off
81. nce of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel amp This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure i This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely 63 5 kg WARNING To reduce the risk of personal injury or damage to the equipment P Jury g quip 140 lb observe local occupational health and safety requirements and guidelines for manual material handling A These symbols on power supplies or systems indicate that the equi
82. ne power supply is installed do not remove the power supply unless the server has been powered down Removing the only operational power supply will cause an immediate power loss EY NOTE you remove or replace the primary hot plug power supply use the T 15 Torx screwdriver provided with the server to remove the shipping screw It is located just under the port colored plastic handle of the power supply unit Hardware options installation 44 1 Remove the power supply blank Connect the power cord to the power supply Secure the power cords to the retaining clip Connect the power cord to the power source oy PY Be sure that the power supply LED is green 7 Be sure that the front panel external health LED is green Z IMPORTANT For maximum server availability be sure that the two power supplies are powered by separate AC power sources A NOTE If the server will be shipped to another location after configuration install a shipping screw into each power supply Hardware options installation 45 Expansion boards Slot Description o PCI X non hot plug expansion slot 64 bit 100 MHz half length PCI X non hot plug expansion slot 64 bit 100 MHz full length PCI Express x4 non hot plug expansion slot full length PCI Express x4 non hot plug expansion slot full length
83. nemie 10 Rear panel components usine 11 Rear panel LEDs and buttons ss 12 Hot plug power supply EDS Sd ni ni nn en 12 Internal components sise 13 System maintenance switch SW3 0 iii 14 Media board components issues 15 Boot device selector switch SW1 tetten os att EEEE rESAE EEEE EEEE EES S anren rrer eennt 16 Systems Insight Display EDS nee en en 16 Battery pack LEDS recoin EEE E E E ease 18 Fan locations SR Ne ne ae eae 19 Hotplug fan LEDS sehre ensen de te te ae ERE TTE AEREE 20 eo EE E EEEE en E EE E E E A EE EE EEE E 21 Optional installation services usine 21 Rack planning ses neue sonne nantes 22 Optimum enVironment ss danseuses dune dgaabas Guunadacgagadeus Ee KaRa E aei eis 22 Space and airflow requirements sise 22 Temperature requirements side danses sesecacceusueresesectes 23 Power requirements 5 5 Mu nina mentale lee tin ile tie tit 23 Rack warnings and UNION id den rem en ion 23 Electrical grounding requirements icone 24 Identifying rack server shipping carton contents 25 Installing hardware eb ns nn nie in nn den 25 GARD ou 25 Installing the cable management dem santa non onto 25 Powering up and configuring the SSVer nanatnennatennn initie enens 25 Installing Theo Stig Sy Ste Aiiiccinindussiavineamedvonentavadenenindaauseuseeat awison inden diene EEEN ina 26 PSG ISR ALLO the Gere ls scasiosiv ana ocaitsausial peux po onassupaanneoanvoeansnuasu in eadtysessas E A E
84. nfiguration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit HP ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include e Configuring system devices and installed options e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart Using RBSU The first time you power up the server the system prompts you to enter RBSU and select a language Default configuration settings are made at this time and can be changed later Most of the features in RBSU are not required to set up the server To navigate RBSU use the following keys e To access RBSU press the F9 key during power up when prompted in the upper right corner of the screen e To navigate the menu system use the arrow keys e To make selections press the Enter key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting y
85. nt This equipment has been tested and found to comply with the limits for a Class digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reor
86. nte ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio e Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilita e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pud richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente
87. ntroller NiMH nickel metal hydride NVRAM non volatile memory ORCA Option ROM Configuration for Arrays OS operating system PCI X peripheral component interconnect extended Acronyms and abbreviations 100 PDU power distribution unit POST Power On Self Test PPM processor power module PSP ProLiant Support Pack RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility RDP Rapid Deployment Pack RILOE II Remote Insight Lights Out Edition Il ROM read only memory SAS serial attached SCSI SCSI small computer system interface SFF small form factor SIM Systems Insight Manager SNMP Simple Network Management Protocol Acronyms and abbreviations 101 TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 102 Index A access panel 29 ACU Array Configuration Utility 57 ADU Array Diagnostic Utility 61 Advanced ECC support 40 airflow requirements 22 23 Altiris Deployment Solution 56 Altiris eXpress Deployment Server 56 array configuration 57 Array Configuration Utility ACU 57 Array Diagnostic Utility ADU 61 ASR Automatic Server Recovery 58 99 authorized reseller 91 auto configuration process 55 Automatic Server Recovery ASR 58 99 Autorun menu 54 Basic In
88. nts USB connector cable assembly Power button cable assembly N SAS and SATA hard drive cabling S CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Cabling 53 Software and configuration utilities In this section Ch Too ietiemenalehonniduiennnniemnielisiueNineenNais Rues 54 HP Proliant Essentials Rapid Deployment POC ciccicisiciaxsassnsarenocasvecasnnassnstarsxucianuacrnusiowranianennasaaineierannciaes 56 Chen ROM Configuration for AMOYE iinsiisscsmicsoasicticnmenicrmeiimienmiouxinnncnaivnianunuiniaunee 56 DM col RE IM a sei Te IR PP I 57 Re entering the server serial number and product ID 57 RON Pi Enia a on 58 iaaii aia tes aE NEA 60 komos suppor and analysis ce PR aeieea 61 Keeping the sylem COMENT sorone RaR aa E ETE T ER 62 Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized
89. ocking latch is locked use a T 15 Torx screwdriver to unlock the latch panel components on page 11 NOTE The T 15 Torx screwdriver is shipped with the server and can be located on the rear panel Rear 3 Lift up on the hood latch and remove the access panel 4 After installing hardware options replace the access panel Be sure that the panel is securely locked into place before powering up the server Accessing the Systems Insight Display iy IMPORTANT When removing the access panel to view the Systems Insight Display LEDs on page 16 leave the server powered on The Systems Insight Display LEDs are cleared when the server is powered off 1 Extend the server from the rack Extending the server from the rack on page 27 Remove the access panel Removing the access panel on page 29 Locate the Systems Insight Display Media board components on page 15 Hot plug fans 2 3 The server supports redundant hotplug fans Fan locations on page 19 in a 5 1 configuration to provide proper airflow to the server Operations 29 WARNING To prevent personal injury from hazardous energy e Remove watches rings or other metal objects e Use tools with insulated handles e Do not place tools or metal parts on top of batteries To replace a hot plug fan 1 Extend the server from the rack Extending the server from the rack on page 27 2 Remove the access panel Removing the access panel on page 29
90. ou must select a different setting and press the Enter key Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server EY NOTE The server may not support all the following examples Ef NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level Software and configuration utilities 55 Drives installed RAID level To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website hitp www hp com servers smartstart
91. platforms Server maintenance and service guide located on the Documentation CD or the HP website hitp www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 91 Troubleshooting 72 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added es the ee for Download the latest Rae configuration changed Service software and still exist recently Notifications firmware from the 7 HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist 7 Does Break
92. pment is supplied m 2 by multiple sources of power ITA AITTA f D ag I WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Troubleshooting 65 WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor e The full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from th
93. posi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 96 Bs A CRBRES EA SHR CL M MROZMI SIT BAL VEM Z RURT 07 01 HPRaIItSRMOME ACHE CSR BRANHVET SOI CSR EEA NEEE TE D EHP HEHEH ERRTREE AHB L IE Ha HPI TONR R BERTEL SFMICRMLTIEESET CSRO Y HY Et ee DA FAAC ENDAO M SARRI DUT LE SARA HPILRBUER EM NDR FO BEY EXLET RER ES EUAHENSERIS RENET H R BC ENEETS Dm COMMEMERCBEACT Mills DUT LE SE HKAHPIE SAE REM ENSMAILIS SRULFORRIGARENS REY EANBORAAICSUTL AA SRL TUM K CER REY ERERITSCEMTERT HPRiO MOMMIL MEBCBBATSHVIECA MOREMY Ott HEHH EHR RFREE k 6H ERA DAL GUEST MRASOTIld ARBRRABSACERRASCHSSAM nt tt Babe RTE ES Hilo E oT CSR MR R RAICES KIIKKRALEF Et RETIE
94. pport Center on the HP website http www hp com support Navigate to the server technical support page Under self help resources select ProLiant Troubleshooting Guide e The Technical Documentation website http www docs hp com Select Enterprise Servers Workstations and Systems Hardware and then the appropriate server Pre diagnostic steps Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Z IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server 1 Review the important safety information on page 64 2 Gather symptom information on page 66 3 Prepare the server for diagnosis on page 67 4 Use the Start diagnosis flowchart on page 70 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Troubleshooting 64 A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the prese
95. pruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet Technical support 93 CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http
96. pulation guidelines Component identification 8 DIMM slot identification Each memory node consists of eight DIMM slots in four banks See Memory options on page 40 for DIMM population guidelines SAS and SATA hard drive LEDs CNE EE Fault UID LED Amber Drive failure Flashing amber Fault process activity Blue Unit identification is active Off No fault process activity Component identification 9 CE EE 2 Online activity LED Green Drive activity Flashing green High activity on the drive or drive is being configured as part of an array Of No drive activity SAS and SATA hard drive LED combinations Online activity Fault UID LED Interpretation LED green amber blue On off or Alternating amber and The drive has failed or a predictive failure alert has been flashing blue received for this drive it also has been selected by a management application On off or Steadily blue The drive is operating normally and it has been selected by a flashing management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible lon sid The drive is online but it is not active currently Flashing regularly Amber fl
97. put Output System BIOS 56 59 71 batteries replacing 30 86 battery 13 30 86 battery pack LEDs 18 battery replacement notice 86 battery backed write cache BBWC 18 47 52 battery backed write cache battery pack 13 battery backed write cache cabling 52 BBWC battery backed write cache 18 47 52 beep codes 81 BIOS Basic Input Output System 56 59 71 BIOS Serial Console 56 BIOS upgrade 59 boot device selector switch 16 43 boot options 56 BSMI notice 85 buttons front panel 7 buttons rear panel 12 C cable management arm 25 cables 52 67 84 cabling BBWC 52 cabling power button 53 cabling USB 53 cabling video 53 Canadian notice 84 Care Pack 21 63 Change Control 62 class A equipment 83 class B equipment 83 CMOS complementary metal oxide semiconductor 14 complementary metal oxide semiconductor CMOS 14 component identification 6 components front 6 7 components internal 13 components media board 15 16 components rear 11 12 components system board 13 14 configuration of system 25 26 54 configuration tools 54 connection problems 67 connector external power 11 connector fan 13 connector iLO 2 11 connector internal USB 15 connector keyboard 11 connector mouse 11 connector NIC 11 connector power button cable 15 connector serial 11 connector USB 6 11 15 connector video 6 11 15 53 contacting HP 91 creating a disk image 56 CSR customer s
98. r e Send alerts from iLO 2 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 2 interface e Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features refer to the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out StorageWorks library and tape tools HP StorageWorks L amp TT provides functionality for firmware downloads verification of device operation maintenance procedures failure analysis corrective service actions and some utility functions It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system For more information and to download the utility refer to the StorageWorks L amp TT website http h18006 www1 hp com products storageworks It Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refe
99. r from 27 RAID configuration 25 RBSU ROM Based Setup Utility 55 RBSU configuration 55 rear panel buttons 12 rear panel components 11 rear panel LEDs 12 recommended ambient operating temperature TMRA 23 redundant fan 19 20 29 redundant ROM 59 redundant system fan 19 20 29 registering the server 26 regulatory compliance identification numbers 82 Index 105 remote support and analysis tools 61 required information 91 requirements airflow 22 requirements electrical grounding 24 requirements environmental 22 89 requirements power 23 requirements site 23 requirements space 22 requirements temperature 23 Resource Pags 62 ROM redundancy 59 ROM updating 34 60 ROM Based Setup Utility RBSU 55 ROMPag utility 59 S safety considerations 64 safety information 59 SAS cabling 53 SAS device numbers 41 SAS hard drive 10 41 42 SAS hard drive LEDs 9 10 42 SATA cabling 53 SATA drives 41 SATA hard drive 10 41 42 SATA hard drive LEDs 9 10 42 scripted installation 54 serial connector 11 serial number 57 series number 82 server asset text 57 server features and options 32 server options installing 25 32 server specifications 89 server installation 25 service notifications 67 shipping carton contents 25 site requirements 23 SmartStart autorun menu 54 SmartStart Scripting Toolkit 54 SmartStart software 26 SmartStart overview 54 space requirements 22 specifications environmental
100. r to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage Software and configuration utilities 58 HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices iy IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SCSI hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version EY NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPagq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects th
101. refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide Software and configuration utilities 56 For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on
102. s Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geografica los componentes CSR se enviar n para que lleguen a su destino al siguiente dia laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo dia o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el envio de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver algun componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco dias laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP sigui
103. s installed in the lower drive bay To boot from a DVD or CD RW drive in the upper drive bay or to boot from a diskette drive in the lower bay change the boot device selector switch to FLP BOT Boot device selector switch SW1 on page 16 Hardware options installation 43 Ey NOTE If two DVD or CD RW drives are installed in the server the server will first attempt to boot from the primary drive Boot device selector switch SW1 on page 16 The boot device selector switch setting determines which drive is the primary drive 4 Power up the server on page 27 Hot plug power supplies The server supports a second hot plug power supply to provide redundant power to the system in the event of a failure in the primary power supply You can install or replace a second hot plug power supply without powering down the server WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server CAUTION f only o
104. t strips for this equipment e Provide a separate electrical circuit for the server Rack warnings and cautions WARNING To reduce the risk of personal injury or damage to the equipment be sure that Setup 23 The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Z WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters e Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Z WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured to the top and bottom of the building structure WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment e Observe local occupational health and safety requirements and guidelines for manual material handling e Get help to lift and stabilize the product during instal
105. th the rack or the server The contents of the server shipping carton include e Server e Power cord e Hardware documentation Documentation CD and software products e Rack mounting hardware In addition to the supplied items you may need e Hardware options e Operating system or application software e PDU Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 32 Installing the server into the rack Refer to the installation instructions that ship with the rack kit to install the server into the rack Installing the cable management arm Refer to the installation instructions that ship with the rack kit to install the cable management arm Powering up and configuring the server To power up the server press the Power On Standby button While the server boots RBSU is automatically configured to prepare the server for operating system installation To manually configure the utilities press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language Setup 25 EY NOTE Ifan array controller has been added or is embedded in the system the ORCA utility provides a default RAID configuration based on the size and number of hard drives installe
106. the HP website http www hp com support Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 81 Regulatory compliance notices In this section Regulatory compliance identification MUmMBerS scicicserniicaiisaceascnavecntinievieatsleniiaidvereinsteiaettieehatenaieninen 82 Federal Communications Commission NOCE susciter 82 Declaration of conformity for products marked with the FCC logo United States only 83 a ON a ao ro E ie no 84 eoa A EE E E E E E E E E D RU T 84 Mouse compliance Sinem as uisiisrneniia ne at ieie aii 84 Canadian notice Avis Conadien ananas ina iiaa 84 Eure Poe Uaion a Re niet E RS 84 Disposal of waste equipment by users in private households in the European Union 85 foe 0 I E A EET A A Ce NI nS 85 Bt ONO menton asie Nan Nioieie 85 koran WONG PT OR taSdaacinaiaianigimadiadioteas 86 ee Dolce etna iia 86 OPEN ioniseur tint 86 Tawan Ns nemnaalenmnisiteainientenenethantaien 87 Fower cord ne for D imnscsinaiiiechmmnredeletiamnemma ntanne pin 87 Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information
107. to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal ATE A es EUX Power cord statement for Japan ICL WARS ni YRS amp H U FE v AAAS He BRS KE MORE CIE RE A Regulatory compliance notices 87 Electrostatic discharge In this section FRR den dihargai anene Ni 88 Grounding methods to prevent electrostatic discharge ccccesccceeseeeeeseeeeseeeeeeeecesseeeceeeeenseeeeeseeeneeeensas 88 Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or
108. ts on page 58 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Integrated Management Log or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 6 System Management Homepage htips localhost 238 1 Smart Array SCSI Diagnosis feature in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website hitp www hp com products servers platforms HP contact information on page 91 HP Insight Diagnostics on page 60 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Troubleshooting 80 q Start Server fault 8 indications Select an appropr
109. ver exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 60 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Troubleshooting 66 Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions Record any error messages displayed by the system Remove all diskettes and CDs from the media drives Power down the server and peripheral devices if you will be diagnosing the server offline Always perform an orderly shutdown if possible This means you must a Exit any applications b Exit the operating system c Power down the server on page 27 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem e You must have the appropriate Health Drivers and Management Agents installed on
110. wer on problems flowchart iii 73 POST problems flowchart ire 76 OS boot problems tlow chart rece stat tn mel is RERE ASEE EA A 77 Server fault indications flowchart aa ae ae 79 POST error messages and beep cod s sin ntein nina dns 81 Regulajory compliance NOCES aceite ees 82 Regulatory compliance identification numbers see nn tin ieren 82 Federal Communications Commission noie nnentnmatmmrenneminnnenthes 82 FCC rating label posers nee O 82 Class A equipment sise 83 Class B equipment sise 83 Declaration of conformity for products marked with the FCC logo United States only 83 MOD OO renren are Reri eree ASAAN ERRE an R EAR EPER A yd araieayicsasbadnnrebiGianien ns ae RATRE 84 Eelo EEE E A R E E T ETE 84 Mouse compliance statement uses 84 Canadian notice Avis Canadien sise 84 European Union regulatory not e n5ssenestsnereternmstrieenrieneamsentetuimmesen 84 Disposal of waste equipment by users in private households in the European Union 85 Japanese te ee 85 NARI RE ciency steed sab A A 85 Korsan NOT CC era a E a aE O E A eet steasunsdesatesthetenaretes 86 laser compliance iii SNEE ESSEE EESE ENEE ESEE EEEE SEEE EESE EEESS EEEE EEEE E Erenn r reee 86 Battery replacement notice sise 86 Taiwan battery recycling oies nd en een Gundam alla 87 Power cord statement for Japan sise 87 EC ed eo E E E E O A E E T 88 Preventing electrostatic die nat Rasa nn nd nn OU 88 Grounding methods to prevent electrostatic dischar
111. www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categorias e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantia correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garantia HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componente
112. ximum supported 40 modifications FCC notice 84 mouse compliance statement 84 mouse connector 11 N Natural Language Search Assistant 63 NIC connectors 11 NIC LEDs 7 12 NVRAM clearing 14 O Online ROM Flash Component Utility 60 operating systems 26 62 operations 27 optimum environment 22 Option ROM Configuration for Arrays ORCA 25 56 options installation 25 32 ORCA Option ROM Configuration for Arrays 25 56 OS boot problems flowchart 77 P PCI expansion slot definitions 13 46 phone numbers 91 port 85 code viewing 16 POST error messages 81 POST problems flowchart 76 power button cable connector 15 power button cabling 15 53 power button LED 7 power connectors external 11 power connectors internal 13 power cord 65 87 power distribution unit PDU 24 Power On Standby button 7 27 power requirements 23 power supply 11 12 44 power supply blank 44 power supply LEDs 12 44 powering down 27 powering up 25 27 55 power on problems flowchart 68 PPM processor power module 8 34 pre diagnostic steps 64 preparation procedures 67 problem diagnosis 64 processor installation tool 34 processor memory module 6 8 32 34 Processor Power Module PPM 8 34 processor socket 8 34 processors 8 32 34 ProLiant Support Pack PSP 62 101 PSP ProLiant Support Pack 62 101 R rack installation 21 25 rack resources 22 rack stability 65 rack warnings 23 65 rack extending serve
113. y when drives are grouped together into the same drive array e The server supports up to eight SAS or SATA hot plug hard drives Installing a hot plug hard drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Prepare the hard drive 2 Install the hard drive into the server Be sure that the hard drive seats firmly into the connector in the back of the drive cage 3 Close the ejector lever 4 Determine the status of the hard drive from the hotplug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 10 Hardware options installation 42 Installing DVD CD ROM or diskette drives The server is shipped with one DVD drive You can install an optional DVD drive CD ROM drive or a 3 5 inch diskette drive To install an optional media drive 1 Power down the server on page 27 2 Use the T 15 Torx screwdriver to eject the drive or drive blank and pull it out of the server NOTE The T 15 Torx screwdriver is shipped with the server and can be located on the rear panel Rear panel components on page 11 3 Install the media drive into the server CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank IMPORTANT By default the DVD drive i

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