WeSendMoney Facility User`s Manual
Contents
1. click on the calendar icon to select a From Date and then a To Date 3 Click on View This will list all transaction for the dates given To Print Inmate Receipt 1 To print the Inmate Receipt click the Print Icon on the line of the Inmate a pop up screen for printing will appear for printing Note Deselect the Header and Footer check box if the box is checked To Print Transaction Listing 1 To print a list of all transactions use your browser to print the listing select file print from the web browser Internet Explorer WePay Account The WePay Account is used to accept inmate payments and to withdraw inmate funds that are sent to the inmates It is also for verifying and entering Basic Account Information Bank Account Information allows you to choose Payment by Check create Withdrawal Schedules view Transactions and view Account Balance Login WePay Account 1 On the bar click on Click here to Login to WePay Figure 13 2 Enter email address and password to Login to WePay 3 Select desired options Accept Inmate Payments To Accept Payments Receive Money for the Inmate you must enter information in the Trust Center The information needed is Basic Information to verify who you are and to enter a Bank Account to accept and withdraw money payments for the Inmates To Accept Payments Receive Money Enter information identifying information 1 Login to Wepay if you are not already logged in On Account2. the Configure WEPAY Account page in Figure 9 will appear We Se n d M 0 n ey TRANSACTIONS WEPAY CONFIGURATION MYACCOUNT LOGOUT Configure WEPAY Account Account ID Activate Your WEPAY Account 0 R Access Token Figure 9 Configure WePay Account 2 Click Activate Your WEPAY Account 3 The WeSendMoney WePay login page will appear Figure 10 WeSendMoney Figure 10 WeSendMoney WePay Login Page 4 Enter the WeSendMoney login information and check the box beside I agree to WePay s Terms of Service and Privacy Policy 5 Click Grant Access This will authorize the account Note You can read WePay s Terms of Services and Privacy Policy by clicking on the highlighted text To change WePay Account Id 1 Once account is activated Figure 11 to change your Account ID type the information into the input box for account ID and click Update To change WePay Access Token 1 Once account is activated Figure 11 to change your Access Token type the information into the input box for access token and click Update We Se n d M 0 n ey TRANSACTIONS WEPAY CONFIGURATION MY ACCOUNT a LOGOUT Configure WEPAY Account Account ID 0000000000 Access Token Your WEPAY account has been authorized STAGE_00000000000000000000 0000 0000 00 00 00 0000 000000000 00000000000000 Figure 11 WePay Account Has Been Authorized Note Your account ID and Access Token will differ from those shown My Payments WePay
3. Account To the right of Your Name at the top of the screen is a small triangle Figure 14 Click this to access My Payments from the drop down menu The My Payments listing will display All Completed and Pending payments and allow you to search for payments Figure 12 Your Name He My Payments All Completed Pending Figure 12 WePay Account My Payments All On the My Payments page click All This will list all payments Completed On the My Payments page click Completed This will list completed payments Pending On the My Payments page click Pending This will list pending payments Search On the My Payments page type information to search for and press enter The information will be displayed on the screen Export CSV On the My Payments page click Export CSV to export payment information in a comma separated values file format which can be read by spreadsheet applications Note Once the information is exported the information is removed from the WePay Application Transactions The Transactions page Figure 13 will list all payments sent to your WePay Account On this page you can view transactions print inmate receipts and withdraw funds from your WePay Account WeSendMoney Transactions Figure 13 WePay Account Transactions To View Transactions 1 On the WePay Configuration page Figure 11 click Transactions at the top of the page 2 On the Transactions page Figure 13
4. WeSendMoney Facility User s Manual 9 12 2015 Table of Contents Eilge pee Eege 1 REJETON EE ME 1 TONEN dd 1 ADOULMY ACCOUN osean E E E E E E 2 NV ee 2 Fe Ea e de EE 3 e UDG ale deg Ne ME 3 Toner Vvs 3 EO UCU UU NE EE SE 4 FT 4 CONNIE WV EF ACCOUN EE 4 To COMMNGUIE NPS FOU E D VEV ACCOUNT 4vrvrv4v454544741414244247414vrrr E Eara 5 To change WePay Access Token 6 My Payments Wer ay ACCOUN E 6 eebe 6 elt lei 7 PONDO he NM ee T SOE EEE 7 gt 00 d Os EEE ee ee 7 TINN T TO EE 5 Ge T TOP INNERSTE 7 To Print Transaction Listing sanere ab aeaaaeetame 8 ver PAC COIN EE 8 LOJN VV Cr Ay COM EE 8 ACCEPLIAM IG FAVOS ee 8 To Accept Payments Receive Money 8 UO VTE 0 0 EN E 8 My Frol E ay ACCOUN EE 9 am 1 Ee ee E 9 Ree DEE 10 NNN 10 ENN ee 11 NOLL eo EEE 11 1 10 Or fc SEE 11 BANK ACCOUN vr 12 RUP VII CPM EE 12 pa elei lee NEE 13 RT 13 POG OUR NN AN 14 EE EIERE 14 List of Figures Figure 1 WeSendMoney Home Hage 1 Figure 2 Facility Login Registration arrnnrrnnrnanenanrvannnanrnnrnnnrnnnenannnannnannnnrnnnrnanennnennne 1 Figure 3 Facility Registration Information arrrarerarerannrarnnarnnnrnnnevnnerannnannnannneennnennnennee 2 Figure 4 WeSendMoney Account My Account Hage 2 Figure 5 WeSendMoney Account My Account Page Change Hassword 3 Figure 6 WeSendMoney Account Change Hasswor 3 Fe PIN LOIN varenr 4 Roe FAO PSV re 4 Figure 9 Configure WePay Account 5 Figure 10
5. WeSendMoney WePay Login Page 0 n0annnnnnnnnnannnnnnnnnnnnnnnnnnrnrnnrrnrrnennenne 5 Figure 11 WePay Account Has Been Authorized rrrurnarnnrrnannnrrnnrnnnnnernannnnrnnnnnnnnennnen 6 Figure 12 WePay Account My Payments A 6 Figure 13 WePay Account Transactions rrnrrnarnannnnrnannnernannnnrnnrnnnnnernannnernnnnnnenennnene 7 Figure 14 WePay Account ACCOUNTS Hade 9 Figure 15 WePay Account My brotle Email 9 Figure 16 WePay Account My Profile Password cccccceccceeeseeeeeeeeeeeeeeseeeaeeeaes 10 Figure 17 WePay Account My Profile 2 Step Verification r rrrrarrrarerarrrarrnrnnnnnn 10 Figure 18 WePay Account My Profile Contact Information rrrranrrareranrnnnnnnrnnnnnnn 11 Figure 19 WePay Account My Profile Notifications 0nnannannannannnnnnnnnnnnennnnnnnnnnne 11 Figure 20 WePay Account My Profile Credit Cards 12 Figure 21 WePay Account My Profile Bank Accounts 12 Figure 22 WePay Account My Profile Recurring Havments 13 Figure 23 WePay Account My Profile Applications nnannannannannnnnnnnnnnnnnnnnnnnnnnnnnne 13 Figure 24 WePay Account My Profile Delete 0 n0nnnnnnnnennannnnnnnnnnnnnnnnnnnnrernnnrnnennee 14 FEST ni en FOOGT ee 14 FE NE 15 Getting Started WeSendMoney provides easy fast and secure money transfer services for family and friends of inmates WeSendMoney is an excellent way to send money to inmate
6. ay Account My Profile Recurring Payments Applications 1 On the My Profile page click Applications Figure 23 2 Review the information for verification 3 If this is the account you wish to disallow click Revoke Access to revoke access to the WePay Application Your Name Applications WeSendMoney Description Application URL http ideposit kenovate in Permissions manage accounts view balance collect payments view user preapprove payments send money Figure 23 WePay Account My Profile Applications Note DO NOT Revoke Access to the WeSendMoney website If you Revoke Access you will not be able to receive money payments for the inmates from WeSendMoney Delete 1 On the My Profile page click Delete Figure 24 2 Review the information for verification 3 Click Delete if this is the account you wish to delete Note This action cannot be undone 14 Your Name Delete User Your Name yourname email com Are you sure you want to delete user Your Name yourname email com All related accounts payment requests tickets donations stores n mme and any other things owned by this user will be marked for deletion You will not be able to undo this Figure 24 WePay Account My Profile Delete Logout WePay Account 1 To the right of Your Name at the top of the screen is a small triangle Figure 14 Click this to view the drop down menu 2 Click Logout to log out of your WePay Ac
7. com Any State if USA v Io ba un Your Country 12345 Zip Code if USA Figure 5 WeSendMoney Account My Account Page Change Password 1 On the resulting screen Figure 6 type Old Password 2 Type New Password 3 Confirm Password by typing in the new password 4 Click Update WeSendMoney TRANSACTIONS WEPAYCONFIGURATION MYACCOUNT LOGOUT Change Password Figure 6 WeSendMoney Account Change Password Logging in After registering to use the WeSendMoney website you can login by clicking on For Facility Login Registration Click here on the WeSendMoney home page Figure 1 Enter your Username and Password and then click on Login button Figure 7 WeSendMoney ae Facility Login SSS For Facility Registration Click here Forgot Passwort Figure 7 Facility Login Forgot your password 1 On the Login page click Forgot Password Figure 7 2 On the Forgot Password page enter the email address you registered with and click Submit Figure 8 WeSendMoney aien Forgot Password Figure 8 Forgot Password 3 Your password will be sent to the registered email address and you will be able to login immediately Look in the Spam folder if the email is not in your Inbox Configure WePay Account Once you have registered you will need to configure your WePay Account to accept money into your WePay Account To configure WePay Account 1 After logging in
8. count Contacting customer service If you have questions you can send customer service an email 1 On any WeSendMoney page click Contact Us in the footer Figure 25 WeSendMoney a cn Figure 25 Contact Us Footer 2 On the Contact page click customerservice WeSendMoney com Figure 26 WeSendMoney a cn Contact Contact Details Email Customer Service customerservice We SendMoney com Figure 26 Contact Us
9. le page click Password Figure 16 Type Old Password Type New Password Type the new password into the field Confirm password Click Update Password button a Sl Your Name Hep Password Old password New password Confirm password Update Password Figure 16 WePay Account My Profile Password 2 Step Verification 1 On the My Profile page click 2 Step Verification Figure 17 2 Review the information on the screen and determine if you want need the 2 step verification 3 If you want this linked to your account click Get Started and enter the required information Your Name Hep 2 step Verification Two step verification adds an extra layer of protection to your account Whenever you sign into the WePay website you ll need to enter both your password and also a security code sent to your mobile phone e library and this should not be trusted Get started Figure 17 WePay Account My Profile 2 Step Verification 11 Contact Information 1 On the My Profile page click Contact Information Figure 18 2 Type in contact information 3 Click Add button Your Name Contact Information Select United States Figure 18 WePay Account My Profile Contact Information Notifications 1 On the My Profile page click Notifications Figure 19 2 Click the box next to the type of notification you would like to receive 3 Click Save button Your Name Notifications nt me
10. s in prison and correctional facilities To use our services you must first register online Registering Before your Facility can receive money for an inmate offender you must first register with WeSendMoney To register 1 On the WeSendMoney home page select For Facility Login Registration Click here Figure 1 WeSend Money INMATE SEARCH S LOGIN Easy Fast Secure Sign up or Login and start The quickest way to send money to your family and friends to d in Correctional Facilities and Prisons First find your Inmate Select State and enter Inmate Number to search for Inmate Login ert For Facility Login Registration Click here Figure 1 WeSendMoney Home Page 2 On the Facility Login Registration page select For Facility Registration Click here Figure 2 WeSendMoney a ton Facility Login vemane remo For Facility Registration Click here Figure 2 Facility Login Registration 3 On the Registration page enter your information Figure 3 WeSendMoney on Your Address Contact Details Facility Registration Figure 3 Facility Registration Information 4 Click Register Note Remember the Username and Password as you will use this information to login to the website Note The password you enter during registration must be at least 6 characters long must contain a letter and a number Note The phone number MUST be in the format xxx xx
11. s page on bar select Settings gear icon button Click Trust Center Click GO Basic Account Verification Select Organization select Accountant for How will you use WePay Enter information Your information should match Name given on Bank Account Add your Bank Account screen will appear enter required information and Save SA oa eS To Withdraw Funds Set Withdrawal bank account information Login to Wepay if you are not already logged in On bar click on Settings gear icon button Click on Withdrawals Click on Link your Bank Account to link a bank account to accept withdrawals Enter your new withdrawal information and Save tee Se My Profile WePay Account To the right of Your Name at the top of the screen is a small triangle Figure 14 Your Name wepay Accounts Ka emm e Transactions Figure 14 WePay Account Accounts Page Click this to access My Profile from the drop down menu This page will allow you to create and change Email Address Password 2 Step Verification Contact Information Notifications Credit Cards Bank Accounts Recurring Payments Applications and Delete for your WePay Account Figure 15 Your Name Email Address electra2014 aol com Primary Add New Emai Figure 15 WePay Account My Profile Email Email address 1 On the My Profile page click Email Address Figure 15 2 Type new Email Address 3 Click Add button 10 Password On the My Profi
12. ssages that need to b e delivered to you in order i order for your ese include things like password resets reminders Figure 19 WePay Account My Profile Notifications Credit Cards 1 On the My Profile page click Credit Cards Figure 20 2 If you haven t added any credit cards the message You can add a new credit card when you make a payment will display 3 If you have already made a payment the credit cards on file will display Note It is not necessary to use Credit Card if you are only receiving money not paying 12 Your Name Credit Cards You can add a new credit card when you make a payment Figure 20 WePay Account My Profile Credit Cards Bank Accounts 1 On the My Profile page click Bank Accounts Figure 21 2 If you haven t added any bank accounts the message You can add a new bank account when you make a payment will display 3 If you have already made a payment the bank account s on file will display Your Name Bank Accounts You can add a new bank account when you create a withdrawal Figure 21 WePay Account My Profile Bank Accounts Recurring Payments 1 On the My Profile page click Recurring Payments Figure 22 2 If you haven t created a recurring payment the message No recurring payments will display 3 If you have already set up a recurring payment it will be listed here 13 Your Name Recurring Payments Figure 22 WeP
13. x xxxx NO spaces About My Account Your account holds your personal information You cannot use the WeSendMoney services without registering The information you provide allows processing of your payments You can modify this information at any time My Account The My Account page will allow you to view registration information change the password and update information for your WeSendMoney Account WeSendMoney TRANSACTIONS WEPAY CONFIGURATION MYACCOUNT e LOGOUT Your Address Contact Details Facility Registration Any Institution 1234 Any Street Your First Name Your Home Town Your Last Name yourname email com Any State if USA v Ob 2 Your Country v Update 12345 Zip Code if USA Figure 4 WeSendMoney Account My Account Page To view Information On the WeSendMoney page click My Account at the upper right and the account information will be displayed Figure 4 To update Information On the My Account page you can change any information you entered 1 Type the new information into the boxes 2 Click on Update Figure 4 To change Password On the My Account page click Change Password Figure 5 WeSendMoney TRANSACTIONS WEPAYCONFIGURATION MYACCOUNT o LOGOUT Your Address Contact Details Facility Registration Any Institution 1234 Any Street Your First Name Your Home Town Your Last Name youmame email
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