User`s Manual - CCL Computers
Contents
1. Then you will be able to use the default Admin Password 123456 Q Why did the operating system not recognize the diskAshur after enter the User Mode and completely reset the computer A You need to initialize allocate and format the diskAshur manually For more information refer to Initializing and formatting the Hard Drive after a complete reset in this manual www istorage uk com 18 Q How do use the diskAshur without a password A As a full disk encryption product the diskAshur can never be used without a password Q What encryption algorithm is used in this product A Depending on your model the diskAshur uses either AES 128 bit or 256 bit algorithm Why could I not initialize partition or format the diskAshur A Ensure that you have administrator privileges You can use only the administrator account to initialize partition or format the diskAshur in the Admin Mode www istorage uk com 19 Technical Support iStorage provides the following helpful resources for you 1 iStorage s Website http www istorage uk com This gives you the ability to check for up to date information 2 E mail us at support istorage uk com 3 Or call the Technical Support Department at 44 0 20 8537 3435 iStorage s Technical Support Specialists are available from 8 00 a m to 5 00 p m GMT Monday through Friday Warranty and RMA information One Year Warranty iStorage offers a 1 year warranty o2. e Return to the previous step when you knowingly entered a wrong password e Exit the Admin Mode The BP button can be used to access the diskAshur and it can also be used as an OK acknowledgement in the following operations e Entering a password e Confirming new password The indicator light displays the following colors to indicate the various modes of operation e RED Standby Mode e BLUE Admin Mode e GREEN User Mode The indicator light has other display methods to indicate different status of the diskAshur Details are provided later in this chapter www istorage uk com iStorage diskAshur Getting Started Before you begin Be sure to review the following information before you begin to use the diskAshur Attention Use only the included cables with your diskAshur You might damage the drive if you use a cable not included with the diskAshur The diskAshur is designed for portable use without an AC power adapter and in most cases will be able to power on a single USB port In the event that the diskAshur is unable to power on a single USB connection use the included USB Y cable Connecting the diskAshur 1 Attach the integrated USB cable of the diskAshur drive to an available USB port on your computer as shown below 2 The diskAshur indicator light should glow RED A a Sf If the Indicator light 4 does not power use the N 0 included USB Y cable Refer to directions on the follow
3. BLUE 3 Once in Admin mode press a 6 The indicator light should start flashing RED and BLUE intermittently 4 Press one of the numbers below that corresponds to amount of time you would like the drive to lock after no activity Auto Lock Timeout Table 1 5 min 2 10 min 3 20 min 0 OFF The default is O OFF 5 After you have input the number the indicator light should flash GREEN 3 times to indicate that you have successfully set the Unattended Auto Lock feature www istorage uk com 12 iStorage diskAshur Brute Force Protection What is Brute Force Attack A brute force attack is a method of defeating a cryptographic scheme by systematically trying a large number of possibilities for example a large number of the possible keys in a key space in order to decrypt a message In most schemes the theoretical possibility of a brute force attack is recognized but it is set up in such a way that it would be computationally infeasible to carry out Accordingly one definition of breaking a cryptographic scheme is to find a method faster than a brute force attack How does the diskAshur protect against brute force attack 1 With the drive locked and in the standby state the indicator light is solid RED 2 After six tries to enter the correct user or admin password the keypad will not respond and indicator light will turn off The drive will need to be unplugged from the USB port and replugged This will be repea
4. It is recommended that you log off the diskAshur manually before hibernating suspending or logging off from your system To log off the diskAshur double click Safely Remove Hardware on the Windows desktop and remove the diskAshur from your computer log off your diskAshur if you are e away from your computer using the switching user function by sharing a computer with others 0 Attention To ensure the data integrity of your diskAshur be sure to lock or www istorage uk com 17 Troubleshooting This section contains troubleshooting information for the diskAshur If you encounter any of the following problems when using the diskAshur refer to the corresponding answers How do 1 use the diskAshur the first time A You can use it in one of the following ways e Enter the Admin Mode with 123456 default administrator password and then you are able to change the Admin Password or create a User Password e Directly enter the Secure User Mode with 123456 default Admin Password to use the diskAshur Q What can do if I forget the User Password A Use your Admin Password to enter Admin Mode and then create another User Password in Admin Mode What can do if I forget the Admin Password A There is no other way to retrieve the Admin Password except a complete reset of the diskAshur After a complete reset all data will be lost and you will need to initialize allocate and format the diskAshur manually
5. a password that contains 6 16 digits after the indicator light flashes BLUE intermittently 1 Ifthe indicator light flashes RED intermittently and then BLUE intermittently go back to step 3 This is due to one of the following conditions You waited longer than 10 seconds before entering a password new password was entered incorrectly If no activity is detected within two minutes in the Admin Mode the diskAshur will return to the Standby Mode www istorage uk com 10 Adding a new User Password You can add a new User Password by doing the following J 2 3 4 Enter the Admin Mode refer to page 9 for details Press and hold m 1 until the indicator light flashes BLUE intermittently Enter a User Password and press Ef a minimum of 6 digits and a maximum of 16 digits The indicator light flashes GREEN three times Re enter the new User Password and press Y If the indicator light stays solid GREEN for two seconds and then solid BLUE the User Password was added successfully Deleting the User Passwords You can delete all User Passwords by doing the following 1 2 Enter the Admin Mode refer to page 9 for details Press and hold 7 8 E for five seconds until the indicator light flashes BLUE intermittently After the indicator light flashes GREEN three times and then BLUE intermittently Press and hold 7 8 ma second time for five seconds until the indicator light goes on s
6. USE OPERATION REPLACEMENT OR REPAIR ISTORAGE SHALL NOT BE LIABLE BY VIRTUE OF THIS WARRANTY OR OTHERWISE FOR ANY INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGE INCLUDING ANY LOSS OF DATA RESULTING FROM THE USE OR OPERATION OF THE PRODUCT WHETHER OR NOT ISTORAGE WAS APPRISED OF THE POSSIBILITY OF SUCH DAMAGES www istorage uk com 20 iStorage iStorage 2012 All rights reserved iStorage Limited Research House Fraser Road Greenford Middx UB6 7AQ England www istorage uk com
7. a Self Destruct password please use the following steps 1 Enter the Admin mode by pressing and holding i 0 for five seconds until the indicator light flashes RED This indicates that you can enter the Admin Password Enter the Admin Password and press The drive is in Admin Mode when the indicator light has changed to BLUE Once in Admin mode press i 7 The indicator light should start flashing RED and BLUE intermittently Input in the PIN that you would like to use as the Self Destruct password and press Y 0 Note The PIN must be a minimum of 6 digits the length 16 max and cannot match any Admin or User codes already used by the drive In the future a User or Admin code can not be set to the same number as used by the Self Destruct password 5 The diskAshur will then check against known PINs to make sure that it is not already in use If in use the indicator light will flash RED 3 times and the drive will go into Standby mode If this happens please re enter the Admin mode step 1 and repeat the process with a new code If the Self Destruct password is accepted the indicator light flashes GREEN three times Immediately re enter the new PIN and press Y If the indicator light stays solid GREEN for two seconds and then goes to solid BLUE the Self Destruct PIN was added successfully To delete the Self Destruct password you will need to delete all of the User Passwords Please refer to the instructions on p
8. age 11 Deleting User Passwords www istorage uk com 14 Completely resetting the diskAshur If you forget all the User Passwords or Admin Passwords you can perform a complete reset to remove all the User Passwords and restore the Admin Password to the default 123456 effect making all the data on the drive unrecoverable You will need to partition Attention Completely resetting the diskAshur will reset the encryption key and format the diskAshur with disk management applications To perform a complete reset of the drive do the following 1 Press and hold the Cancel button while you attach the diskAshur to an available USB port on your computer The indicator light will flash BLUE and RED alternately Note If no activity is detected for 30 seconds in this step the diskAshur will go into the Standby Mode 2 Press and hold Cancel 2 for 10 seconds until the indicator light flashes RED and BLUE intermittently and then stops on a solid color The indicator light will then turn solid GREEN for two seconds followed by solid RED You have successfully reset the diskAshur Initializing and formatting the diskAshur after a complete reset A complete reset of the diskAshur will erase all information and partition settings You will need to initialize and format the diskAshur To initialize your diskAshur do the following 1 After a complete reset attach the diskAshur to the computer 2 Wait 5 second
9. diskEishur User s Manual Table of Contents About the iStorage diskAshur Secure Hard Drive Package contents iStorage diskAshur button panel iStorage diskAshur Getting Started Before you begin Connecting the diskAshur Connecting the diskAshur with USB Y Cable How do I use the diskAshur the first time What if I forget the User Password Using the iStorage diskAshur Entering the Standby Mode Entering the User Mode Exiting the User Mode Entering the Admin Mode Exiting the Admin Mode Password Management Changing the Admin Password Adding a new User Password Deleting the User Passwords Changing the User Password Setting the Unattended Auto Lock Feature iStorage diskAshur Brute Force Protection What is Brute Force Attack How does the diskAshur protect against brute force attack Setting a Self Destruct Password Completely resetting the diskAshur Initializing and formatting the diskAshur after a complete reset VU LB Hibernating Suspending or Logging off 17 Troubleshooting 18 Technical Support 20 Warranty and RMA information 20 Copyright iStorage Inc 2012 All rights reserved Windows is a registered trademark of Microsoft Corporation All other trademarks and copyrights referred to are the property of their respective owners Distribution of modified versions of this document is prohibited without the explicit permission of the copyright holder Distribution
10. e default Admin Password is 123456 The Secure Hard Drive is in Admin Mode when the indicator light has changed to BLUE Exiting the Admin Mode To exit the Admin Mode press the Cancel button in the Admin Mode until the indicator light turns RED This indicates that you are in the Standby Mode diskAshur has returned to the Standby Mode go back to Step 2 This is due to one of the following conditions e You entered an incorrect Admin Password in Step e activity was detected within two minutes in the Admin Mode Note If the indicator light flashes RED for a few seconds indicating the www istorage uk com Password Management This section provides information about managing your password in the Admin Mode and User Mode Changing the Admin Password You can change the Admin Password by doing the following 1 Enter Admin Mode refer to page 9 for details 2 Press and hold Yi 9 until the indicator light flashes BLUE 3 Enter the new password and press Y The Password must be a minimum of 6 digits and a maximum of 16 digits The indicator light flashes GREEN three times See note below 4 Re enter the new Admin Password and press Y The indicator light stays solid GREEN for two seconds and then solid BLUE indicating that the Admin Password has been changed successfully Note If the indicator light flashes RED three times this indicates that the password is less than 6 digits or more than 16 digits Enter
11. ing page Connecting the diskAshur with USB Y Cable If the indicator light does not power on a single USB connection use the included USB Y cable 1 Attach the diskAshur s integrated USB cable to the female connector of the USB Y cable Connect the two male USB connectors to two available A er USB ports on your computer SZA The diskAshur indicator light should glow RED t 0 How I use the diskAshur the first time You can use it in one of the following ways Enter the Admin Mode with 123456 default administrator password and then you are able to change the Admin Password or create a User Password Directly enter the Secure User Mode with 123456 default Admin Password to use the diskAshur What if forget the User Password Use your Admin Password to enter Admin Mode and then create another User Password in Admin Mode www istorage uk com 7 Using the iStorage diskAshur Entering and exiting the Standby Mode Admin Mode and User Mode Entering the Standby Mode The Standby Mode is the default working mode of the diskAshur and is the gateway to other working modes To enter the Standby Mode attach the diskAshur to your computer The drive automatically goes into Standby Mode and the indicator light turns RED In this mode the diskAshur is locked It cannot be recognized by My Computer and it does not provide either the regular functions or the encryption function However i
12. n the iStorage diskAshur against defects in materials and workmanship under normal use The warranty period is effective from the date of purchase either directly from iStorage or an authorized reseller Disclaimer and terms of the warranties THE WARRANTY BECOMES EFFECTIVE ON THE DATE OF PURCHASE AND MUST BE VERIFIED WITH YOUR SALES RECEIPT OR INVOICE DISPLAYING THE DATE OF PRODUCT PURCHASE ISTORAGE WILL AT NOADDITIONAL CHARGE REPAIR OR REPLACE DEFECTIVE PARTS WITH NEW PARTS OR SERVICEABLE USED PARTS THAT ARE EQUIVALENT TO NEW IN PERFORMANCE ALL EXCHANGED PARTS AND PRODUCTS REPLACED UNDER THIS WARRANTY WILL BECOME THE PROPERTY OF ISTORAGE THIS WARRANTY DOES NOT EXTEND TO ANY PRODUCT NOT PURCHASED DIRECTLY FROM ISTORAGE OR AN AUTHORIZED RESELLER OR TO ANY PRODUCT THAT HAS BEEN DAMAGED OR RENDERED DEFECTIVE 1 AS A RESULT OF ACCIDENT MISUSE NEGLECT ABUSE OR FAILURE AND OR INABILITY TO FOLLOW THE WRITTEN INSTRUCTIONS PROVIDED IN THIS INSTRUCTION GUIDE 2 BY THE USE OF PARTS NOT MANUFACTURED OR SOLD BY ISTORAGE 3 BY MODIFICATION OF THE PRODUCT OR 4 AS A RESULT OF SERVICE ALTERNATION OR REPAIR BY ANYONE OTHER THAN ISTORAGE AND SHALL BE VOID THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR NO OTHER WARRANTY EITHER EXPRESS OR IMPLIED INCLUDING ANY WARRANTY OR MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE HAS BEEN OR WILL BE MADE BY OR ON BEHALF OF ISTORAGE OR BY OPERATION OF LAW WITH RESPECT TO THE PRODUCT OR ITS INSTALLATION
13. of the work or derivative work in any standard paper book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID About the iStorage diskAshur Secure Hard Drive e iStorage diskAshur drive with integrated USB cable e Travel pouch e USB Y cable e Quick Start Guide Looking for an effortless way to secure your data The iStorage diskAshur Secure Drive is the ultimate portable hard drive and secure storage system With an easy to use keypad design and software free setup the diskAshur Secure Drive enables you to access the drive with your own unique pin Featuring your choice of 128 bit or 256 bit hardware encryption and a super fast USB 3 0 connection the diskAshur provides seamless real time encryption keeping your data safe even if the hard drive is removed from its enclosure Package contents www istorage uk com 4 iStorage diskAshur button panel 9 Cancel button 2 Y button Indicator light diskf shur The Cancel button can be used to e Cancel current operation
14. olid GREEN for two seconds and then back to solid BLUE this indicates that the User Passwords were deleted successfully Changing the User Password You can change the User Password by doing the following 1 2 Enter User Mode refer to page 8 for details Press and hold a 1 until the indicator light flashes RED Enter your old password and press The indicator light will turn GREEN then change to flashing BLUE Enter the new password and press a The Password must be a minimum of 6 digits and a maximum of 16 digits The indicator light will flash GREEN three times Re enter the new User Password and press Y The indicator light stays solid GREEN indicating that the User Password has been changed successfully www istorage uk com 11 Setting the Unattended Auto Lock Feature To protect against unauthorized access if the drive is unlocked and unattended the diskAshur can be set to automatically lock after a pre set amount of time In its default state the diskAshur Unattended Auto Lock feature is turned off The Unattended Auto Lock can be set to activate after 5 10 or 20 minutes To set the Unattended Auto Lock please use the following steps 1 Enter the Admin mode by pressing and holding ie 0 for five seconds until the indicator light flashes RED This indicates that you can enter the Admin Password 2 Enter the Admin Password and press E The drive is in Admin Mode when the indicator light has changed to
15. s for the computer to recognize the device 3 Enter the default User Password 123456 and press Y to enter the User Mode 4 Right click My Computer and then click Manage from the Windows desktop www istorage uk com 15 10 11 12 13 14 In the Computer Manage window click Disk Management In the Disk Management window the diskAshur is recognized as an unknown device that is uninitialized and unallocated Do the following to make the drive recognized as a basic drive e Ifthe Initialize and Convert Disk Wizard window opens click Cancel then initialize the disk manually using the following steps a Right click Unknown Disk and then select Initialize Disk b In the Initialize Disk window click OK Right click in the blank area under the Unallocated section and then select New Partition The Welcome to the New Partition Wizard window opens Click Next Select Primary partition and click Next If you need only one partition accept the default partition size and click Next Click Next Create a volume label select Perform a quick format and then click Next Click Finish Wait until the format process is complete The diskAshur will be recognized and it is available for use www istorage uk com 16 Hibernating Suspending or Logging off from the Operating System Be sure to save and close all the files on your diskAshur before hibernating suspending or logging off from the Windows operating system
16. t enables you to enter and switch between the Admin Mode and the User Mode required to switch to the Standby Mode first and then you can enter the 0 Attention switch between the Admin Mode and the User Mode you are mode of your choice Entering the User Mode To enter the User Mode do the following 1 Attach the diskAshur to your computer It enters the Standby Mode 2 Enter the User Password or the Admin Password the default Admin Password is 123456 and press The indicator light turns GREEN indicating that the drive is in the User Mode If the indicator light flashes RED you need to re enter the correct password Exiting the User Mode To exit the User Mode double click the Safely Remove Hardware icon from the Microsoft Windows desktop and then remove the diskAshur from your computer Attach the diskAshur to your computer again and the indicator light turns RED This indicates that you are in the Standby Mode www istorage uk com 8 Entering the Admin Mode Note The diskAshur cannot be recognized by the operating system in the Admin Mode To enter the Admin Mode do the following 1 Attach the USB cable to an available USB port on your computer The diskAshur goes into the Standby Mode and the indicator light turns RED 2 Press and hold m 0 for five seconds until the indicator light flashes RED This indicates that you can enter the Admin Password 3 Enter the Admin Password and press Y Th
17. ted for each six unsuccessful attempts If the user unsuccessfully tries to unlock the drive on his 25th try the keypad will lock and the indicator light will begin blinking quickly Even after unplugging and replugging in the unit the drive will remain locked and the indicator light will continue to blink rapidly 4 Here are the steps to allow the user to unlock the keypad for 50 more attempts to unlock his drive a Unplug the device from the computer b Push and hold the number five key and plug in the drive c The indicator light will be blinking alternating RED and GREEN rapidly d Enter the code 5278879 e The keypad will unlock and will be in the standby state with the indicator light solid RED this will allow only 50 more attempts g After a total of 75 Attempts the drive will remain locked with the indicator light flashing RED quickly You must now go through the reset process and reformat the drive to be able to use the drive again see page 15 www istorage uk com 13 Setting a Self Destruct Password The diskAshur has the ability to set a password that will reset the encryption key if needed By resetting the encryption key all data on the drive will be lost and cannot be recovered destruct sequence will become the default Admin password The drive will need to be initialized and reformatted For directions see page 15 0 After initiating the Self Destruct sequence the PIN used to initiate the self To set
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