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Contents
1. RETURN SERVICE Daily From 6 00 am to 10 00 pm A free shuttle will take you to your departure terminal Getting to the centre By bus Air France bus from Paris Porte Maillot and Roissybus from Place de l Op ra By train RER line B from Ch telet les Halles to the station A roport CDG1 then a shuttle service 22 PORTO SA CARNEIRO Oe RENAULT EURODRIVE PORTO PARIS LDA Francisco Sa Carneiro Airport ee Switchboard hours Monday to Friday from 9 00 am to midday and from 2 00 pm to 5 00 pm Except on public holidays 351 22 996 64 27 PICK UP SERVICE Daily From 5 00 am to midnight except January 1 and December 24 25 and 31 When your flight arrives as specified in your booking our representative will be waiting for you in the Arrivals hall passenger exit RETURN SERVICE Daily From 5 00 am to midnight except January 1 and December 24 25 and 31 All pertinent information will be given to you over the telephone Getting to the centre By car from Porto A28 then A41 By bus from Avenida dos Aliados Aerobus By subway Purple line E Cr ee E Public holidays 01 01 03 08 04 22 04 24 04 25 05 01 06 10 06 23 06 24 08 15 10 05 11 01 12 01 12 08 12 24 12 25 12 31 ROME FIUMICINO OF RENAULT EURODRIVE M D S ROMADRIVE PARKING BLU Via delle Pinne 74 00054 Fiumicino ee Switchboard hours Monday to Friday from 9 00 am to 52. 00 pm except on public holidays 39 0699 268 392 DX eurodrive mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 39 0699 268 392 or 800 969 277 from the airport using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 6 km away RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal Getting to the centre By car direction Roma Fiumicino airport Follow OSTIA FIUMICINO then FIUMICINO Nord Follow the signs to the Parking Blu Cr coosocoooooooooooooooo oooooooooloo 3 Public holidays 01 01 01 06 04 24 04 25 05 01 06 02 06 29 08 15 11 01 12 08 12 25 12 26 Photos non binding SANTIAGO DE COMPOSTELA RENAULT EURODRIVE M CAEIRO S A Poligono del Tambre Via Isaac Peral 12 18 15890 Santiago de Compostela ee Switchboard hours Monday to Friday from 9 00 am to 1 00 pm and from 3 00 pm to 7 00 pm Except on public holidays 34 981 58 64 44 34 608 98 17 49 saturdays PICK UP SERVICE Monday to Friday from 8 00 am to 8 00 pm Saturdays from 10 00 am to 1 00 pm and from 3 30 pm to 7 00 pm Except on public holidays When your flight arrives as specified in your booking call our representative A free shuttle will take you to the reception centre 15 km
3. Hotel Parc des Anneaux de Magny Route du Nant 01280 Pr vessin Moens Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 6 84 97 25 47 DX eurodrive mdsparc com PICK UP SERVICE Daily Vehicles can be picked up on the French side only Take the exit marked Secteur France When your flight arrives as specified in your booking call our representative on 33 0 6 84 97 25 47 or 0800 73 69 81 using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 4 km away RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal eocececr rece eee eee e eee cere eee ee eee ee eee 4 Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 12 31 LISBON RENAULT EURODRIVE PORTO PARIS LDA Lisbon Airport Rua C edificio 125 piso 1 sala 2 in front of the Arrivals hall opposite the petrol station Switchboard hours Monday to Friday from 9 00 am to midday and from 2 00 pm to 5 00 pm Except on public holidays 351 21 846 27 97 PICK UP SERVICE Daily From 5 00 am to midnight except on January 1 and December 24 25 and 31 When your flight arrives as specified in your booking call our representative on 351 21 846 27 97 or 800 206 852 from the airport using a landline free p
4. Monday to Friday from 6 30 am to 11 00 pm Saturdays from 7 00 am to 9 00 pm Sundays and public holidays from 8 00 am to 11 00 pm When your flight arrives as specified in your booking go to the Europcar desk Arrivals hall RETURN SERVICE Daily Monday to Friday from 7 00 am to 9 00 pm Saturdays from 8 00 am to midday Sundays and public holidays from 8 00 am to 9 00 pm Return address reception desk in the Car Rental Park On arriving at the airport keep left and follow the signs to Car Rental Return first left after the bridge Park the car in a space marked Europcar Getting to the centre By bus No 12 from Brussels Rue Ducale By train Airport City Express from Gare Centrale station in Brussels Cr coooooooooooooooooooo oooooooololoo Public holidays 01 01 04 24 04 25 05 01 06 02 06 13 07 21 08 15 11 01 11 11 12 25 Photos non binding CALAIS PORT EAST TERMINAL CAR FERRY O RENAULT EURODRIVE WALON France Desk Loueurs Rentals eeoececer ere ec cere eee eee eee er eee eee eee eee Switchboard hours Daily From 8 00 am to 6 00 pm except on public holidays 33 0 6 07 32 15 43 PICK UP SERVICE Daily Weekends and public holidays by appointment On your arrival use the courtesy phone on the Renault Eurodrive Walon France desk to contact our representative Remember the time difference France is one hour ahead of the UK
5. NAME AT PUMP Gasoline Super unleaded Sans plomb SP 95 SP 98 Unleaded Gasoline petrol Gasolina sin plomo 95 Gasolina sin plomo 98 Eurodrive is not responsible for any costs linked to the wrong choice of fuel or lubricant The fuel type to be used with your vehicle is marked inside the fuel cap GO means diesel ES means gasoline petrol www renault eurodrive com IMPORTANT Drivers must be at least 18 years old and possess a driving license valid for use in the country concerned These items are to be returned with your vehicle You will be billed for any missing items IMPORTANT e For safety reasons the cars are delivered with the fuel necessary to reach the nearest gas station e Fill up the tank as soon as possible INSURANCE ASSISTANCE OF YOUR CAR PEACE OF MIND YOUR RENAULT OR YOUR DACIA IS PROTECTED e in case of breakdown by the manufacturer warranty e in case of accident theft attempted theft fire vandalism broken windows by the deductible free multi risk insurance in your Renault Eurodrive contract CLAIMS e you must always make a declaration for your Eurodrive vehicle details of the circumstances police report Without a declaration the insurance company will not pay any refunds The same applies to damages or incidents affecting rental vehicles provided further to an incident with your temporary transit vehicle e do not take out any additional insurance from the r
6. centre of any changes Barcelona l Biarritz Carefully read the User s Guide in your travel booklet pp 3 11 Bordeaux which provides all the necessary information from pick up through Brest to drop off Brussels Bring your travel booklet Calais Bring authorization document where applicable see p 5 dni Lisbon London 7 Lyon When you drop off your vehicle Madrid l Marseille Make sure you have not left any personal belongings in the vehicle Milan Return both of the vehicle s keys or cards the registration documents the warranty booklet and the user manual the safety kit reflective jackets and red triangle the SD card of the GPS the infrared audio headsets and GPS remote control the duly completed European accident report if you have had an accident When you get home please fill out the Renault Eurodrive satisfaction questionnaire available online at www renault eurodrive com on the Travelling in Europe page 26 Photos non binding CONTACT 31 0 20 890 38 46 33 0 4 26 07 74 54 34 93 184 56 71 33 0 5 24 62 06 62 33 0 6 74 78 65 08 33 0 6 63 05 88 79 32 0 2 712 03 01 32 0 475 72 08 80 33 0 6 07 32 15 43 49 0 69 257 385 652 33 0 6 84 97 25 47 351 21 846 27 97 44 0 20 881 996 91 33 0 4 72 48 42 02 34 91 329 29 11 34 91 329 27 10 33 0 4 42 14 31 49 39 0240 708 236 ee OOS TS YOUR CENTER Montpel
7. com PARIS CENTRE RENAULT EURODRIVE TT CAR TRANSIT 2 av de la Porte de Saint Cloud Parking Porte de Saint Cloud 75016 Paris Switchboard hours Monday to Friday from 9 00 am to 6 00 pm except on public holidays 33 0 1 40 71 72 40 lt infoparis ttroissy net PICK UP SERVICE Monday to Friday from 9 00 am to 6 00 pm except on public holidays Any time during opening hours RETURN SERVICE Monday to Friday from 9 00 am to 6 00 pm except on public holidays Any time during opening hours Getting to the centre By underground train Station Porte de Saint Cloud line No 9 Walk 200m to the car park Parking de la Porte de saint Cloud Cr cocoooooooooooooooooo ooo oooooo o o Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 14 11 12 25 PARIS ORLY RENAULT EURODRIVE TT CAR TRANSIT Orlytech Reception outside the terminal in the Base arri re Loueurs Rentals area eecececre cece eee cece reece eee eee eee eee eee Switchboard hours Monday to Friday from 7 00 am to 6 00 pm Saturdays from 7 00 am to 1 00 pm Except on public holidays 33 0 1 49 75 13 50 lt infoorly ttroissy net PICK UP SERVICE Daily From 6 30 am to midnight When your flight arrives as specified in your booking call our representative on 33 0 1 49 75 13 50 or 0800 101 261 from the airport using a landline free p
8. eee eee eee eee eee eee eee eee 4 Public holidays 01 01 01 06 04 24 04 25 05 01 06 02 08 15 11 01 12 08 12 25 12 26 MONTPELLIER MEDITERRANEE O RENAULT EURODRIVE AUTORAPIDO Reception located directly in the rental car compound eecececer reece eee eee eee eee eee eee eee ewes Switchboard hours Monday to Friday from 8 00 am to midday and from 2 00 pm to 6 00 pm Except on public holidays 33 0 6 08 02 26 11 or 33 0 6 81 08 81 14 PICK UP SERVICE Daily From 8 00 am to 10 45 pm When the agreed flight arrives go to the AUTORAPIDO counter in the rental car compound RETURN SERVICE Daily From 5 30 am to 8 00 pm Drop off address Montpellier M diterran e airport Follow the Rental Cars signs Drive into the rental car compound through the automatic barrier and use one of the Autorapido places Then go to the counter located in the compound Getting to the centre By bus from Montpellier take the tramway towards the Odysseum as far as Place de l Europe Then take a shuttle to the airport Cr o E Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 20 MUNICH F J STRAUSS ee RENAULT EURODRIVE M D S Munich Airport Ismaninger Str 98 85399 hallbergmoos ee o Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 49 0 69 33 29 62 46 lt eurod
9. 00 pm except on public holidays 41 0 43 500 42 04 lt eurodrive mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 41 0 43 500 42 04 or 0800 700 201 from the airport using a landline free phone number accessible from most public telephones A free minibus service will pick you up RETURN SERVICE Daily Return address as above A free minibus service will take you to the airport E Public holidays 01 01 04 22 04 25 05 01 06 02 06 13 08 01 12 25 12 26 Photos non binding RENAULT EURODRIVE www renault eurodrive com BUY A NEW RENAULT OR DACIA VEHICLE EXCL OR INCL TAX AT A PREFERENTIAL PRICE Simplify your life your agent Eurodrive will deal with all soon after your arrival at the airport pick up your new vehicle from one of our 40 centers in Europe manufacturer s warranty and Renault service s quality possibility to subscribe to a service contract extended warranty maintenance and service and or to an insurance contract m assistance Renault 24 24 and 7 7 DRIVE THE CHANGE CHECKLIST Before you leave for Europe Make an appointment with your delivery center at least three business days before the end date on your order form l Amsterdam Check your flight times with your airline and inform your delivery Avignon
10. 25 12 26 BIARRITZ ANGLET OF RENAULT EURODRIVE M D S ZAC de Parme Allee de Galin 64600 Anglet eecececerec cece eee eee reece eee eee eee eee eee Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 5 24 62 06 62 DX eurodrive mdsparc com PICK UP SERVICE Daily When your train or flight arrives as specified in your booking call our representative on 33 0 5 24 62 06 62 or 0805 62 01 05 from the airport using a landline free phone number accessible from most public telephones A free minibus service will take you to the reception centre 0 5 km from the airport RETURN SERVICE Daily Return address as above A free minibus service will take you to the airport Getting to the centre By car on the roundabout coming into the airport follow the parking couvert sign eecececrerecec cere eee eee eee eee eee eee eee eee Public holidays 01 01 04 05 05 01 05 08 05 13 05 24 07 14 08 15 11 01 11 11 12 25 BORDEAUX MERIGNAC 0S RENAULT EURODRIVE M D S Desk Hall A Arrivals floor ee Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 6 74 78 65 08 lt eurodrive mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking go to the Renault Eurodrive desk Hall A on the Arrivals floor RETURN SERVICE
11. D S Crowne Plaza Hotel Planeetbaan 2 Hoofddorp Amsterdam 2132 HZ Netherlands Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 31 0 20 890 38 46 DX eurodrive mdsparc com PICK UP SERVICE Daily When your train or flight arrives as specified in your booking call our representative on 31 0 20 890 38 46 A free minibus service will take you to the reception centre 3 km away RETURN SERVICE Daily Return address as above A free minibus service will take you to your departure terminal Ce Public holidays 01 01 04 22 04 24 04 25 04 30 05 05 06 02 06 12 06 13 12 25 12 26 12 31 Photos non binding AVIGNON RENAULT EURODRIVE M D S AVIA gas station 16 boulevard St Michel 84000 Avignon Ce o Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 4 26 07 74 54 lt eurodrive mdsparc com PICK UP SERVICE Daily When your train or flight arrives as specified in your booking call our representative on 33 0 4 26 07 74 54 or 0800 73 69 54 from the station or airport using a landline free phone number accessible from most public telephones A free minibus service will take you to the reception centre 10 km from the airport RETURN SERVICE Daily from 7 00 am to 9 00 pm Return address as above A free minibus service will take you to the TGV train st
12. Daily Return address airport Parc des loueurs All e N1 TT Service Meet up in the car park ee E Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 12 31 BREST GUIPAVAS 0S RENAULT EURODRIVE M D S Airport P3 car park ey Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 6 63 05 88 79 lt eurodrive mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 33 0 6 63 05 88 79 or 0800 73 69 92 from the airport using a landline free phone number accessible from most public telephones A free minibus service will take you to the reception centre 0 6 km from the airport RETURN SERVICE Daily Return address airport P3 car park A free minibus service will take you to your departure terminal You will be expected no later than 30 minutes after the arranged time Cr E Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 12 31 BRUSSELS ZAVENTEM Oe RENAULT EURODRIVE EUROPCAR Brussels Airport Desk Arrivals hall Switchboard hours Monday to Friday from 6 30 am to 11 00 pm Saturdays from 7 00 am to 9 00 pm Sundays and public holidays from 8 00 am to 11 00 pm 32 0 2 712 03 01 or 32 0 475 72 08 80 PICK UP SERVICE Daily
13. E Daily When your flight arrives as specified in your booking call our representative on 33 0 5 40 80 43 12 or 0800 73 69 88 from the airport using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 1 6 km from the airport RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal Ej Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 12 31 24 RENAULT EURODRIVE TALLERES RODOSA S L Avenida de Madrid 135 36214 Vigo Pontevedra Switchboard hours Monday to Friday from 8 30 am to 1 30 pm and from 3 30 pm to 6 30 pm Except on public holidays 34 98 625 10 88 PICK UP SERVICE Monday to Friday from 8 30 am to 1 30 pm and from 3 30 pm to 6 30 pm Except on public holidays Any time during opening hours RETURN SERVICE Monday to Friday from 8 30 am to 1 30 pm and from 3 30 pm to 6 30 pm Except on public holidays Any time during opening hours S Public holidays 01 01 01 06 03 19 03 28 04 01 04 02 04 21 04 22 05 01 05 17 07 25 08 15 08 16 10 12 11 01 12 06 12 08 12 24 12 25 12 31 ZURICH KLOTEN eoceoerereec cere ecco ee eee e eee eee eee eee eee OSD RENAULT EURODRIVE M D S Zurich Kloten airport Switchboard hours Monday to Friday from 9 00 am to 5
14. EURO DRIVE MORE THAN www renault eurodrive com Every effort has been made to ensure that the content of this publication was exact and up to date at the time of going to press As part of its policy of continuous improvement Renault reserves the right to make changes to product specifications and this publication at any time All rights reserved The reproduction in any form of all or part of this document is prohibited without the prior written consent of Renault Publication date January 2011 Photo credits Getty Images Patrick R F N A LT E R D R i V E Curtet G rard Uferas Design and production www agencebeaurepaire com RENAULT S A S SIMPLIFIED JOINT STOCK COMPANY REGISTERED CAPITAL 533 941 113 00 EUROS 13 15 QUAI LE GALLO 92100 BOULOGNE BILLANCOURT CEDEX NANTERRE COMPANIES REGISTER NO B 780 129 987 TEL 33 0 8 10 40 50 60 www renault eurodrive com RENAUL Y re C fo EDITORIAL Dear Client thank you Thank you for choosing Renault Eurodrive for your stay in Europe All of our teams are dedicated to your satisfaction With Renault you have chosen the brand with the most comprehensive network in Europe a brand that is a world champion of safety with 9 vehicles having scored the maximum five stars in the stringent independent EuroNCAP car safety tests and also one of the most environmentally committed with its Eco label These travelling instructions contain comprehensive informa
15. IN 2011 Renault models Price per day IMPORTANT Pea T TIN Ne AIT AENEAN SE Ree RIO RE PR ene ATCT E A encanta niet TWINGO WIND 20 euros BEI EE CHIC HN LAER re Ow War ete Penta or Ce A E A Dee WR RRs PE en OL OCT UL Oe be paid by credit card CLIO HATCHBACK AND ESTATE GRAND MODUS KANGOO MEGANE HATCHBACK AND COUPE MEGANE ESTATE O 25 euros SCENIC GRAND SCENIC LAGUNA HATCHBACK LAGUNA ESTATE 30 euros MEGANE COUPE CABRIOLET LAGUNA COUPE LATITUDE ESPACE GRAND ESPACE TRAFIC LONG 35 euros Dacia models ve Price per day a tee a 15 euros LOGAN MCV DUSTER 20 euros 8 Photos non binding CHANGING YOUR CONTRACT Changing your contract IMPORTANT You may change your Eurodrive contract within the limits of a time frame The following changes to your based on the vehicle pick up location contract will be charged if requested in the 24 days before pick up date 300 euros Maximum period vehicle change for changing your pick up location change contract name contract holder change calendar days Pick up location Avignon Biarritz Bruxelles Bordeaux Calais Francfort Gen ve Lyon Marseille Montpellier Nantes Nice Orly Paris 16 Roissy Saint Louis Strasbourg Toulouse 20 DAYS Amsterdam Barcelone Brest Lisbonne Londres Madrid Milan Munich Porto Rome saint Jacques Vigo Zurich 25 DAYS Ca
16. RETURN SERVICE Calais Port East Terminal Car Ferry All pertinent information will be given to you over the telephone Getting to the centre By train TGV Fretun then 15 km by taxi only possibility S Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 12 31 www renault eurodrive com FRANKFURT MORFELDEN ee RENAULT EURODRIVE M D S Holiday Inn Express Langener Str 200 64546 Morfelden eececerereec cece eee eee eee eee eee eee ee ee eee Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 49 0 69 257 385 652 lt eurodrive mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 49 0 69 257 385 652 or 0800 664 56 17 from the airport using a landline free phone number accessible from most public telephones A minibus from the Holiday Inn Express Hotel will take you to the reception centre 10 km away RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal NB no pick ups drop offs or transfers are available at Frankfurt Hahn airport eececererec cc ec eee cece ee eee eee eee eee eee eee Public holidays 01 01 04 22 04 25 05 01 06 02 06 13 06 23 10 03 11 13 12 25 12 26 GENEVA COINTRIN OSD RENAULT EURODRIVE M D S Premi re Classe
17. RETURN SERVICE Daily From 7 00 am to 6 30 pm Return address as above A free shuttle will take you to the airport or station t Getting to the centre By bus From Nantes bus No 36 Bus stop Seil Cr coosoocoooooooooooooooo oooooooo oloo Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 Photos non binding NICE COTE D AZUR OF RENAULT EURODRIVE TT CAR TRANSIT Zone a roportuaire 61 route de Grenoble 06100 Nice eeoececer ere cece reece reece eee eee eee ee eee Switchboard hours Monday to Friday from 8 00 am to 5 00 pm except on public holidays 33 0 4 92 29 13 83 lt infonice ttroissy net PICK UP SERVICE Daily From 6 30 am to midnight When your flight arrives call our representative on 33 0 4 92 29 13 83 or 0800 803 583 from the airport using a landline free phone number accessible from most public telephones A free shuttle will take you to the reception centre 1 8 km from the airport Please note that walk in customer deliveries can be arranged daily between 6 30 am and 8 00 pm RETURN SERVICE Daily From 6 00 am to 9 00 pm A free shuttle will take you to your departure terminal NB On Sundays the gate is closed so you will need to use the TT Car entry phone ee S Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 www renault eurodrive
18. as station Ce E Public holidays 01 01 04 25 05 02 05 30 08 29 12 25 12 26 LYON SAINT EXUP RY ODG RENAULT EURODRIVE M D S 18 av du Mar chal Juin 69720 Saint Laurent de Mure Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 4 72 48 42 02 DX eurodrive mdsparc com PICK UP SERVICE Daily When the agreed flight or train arrives at St Exup ry call our representative on 33 0 4 72 48 42 02 or 0800 73 69 67 from the station or airport using a landline free phone number accessible from most public telephones A free minibus service will take you to the reception centre 4 km away RETURN SERVICE Daily Return address as above A free minibus service will take you to your departure terminal Getting to the centre The M D S centre is near the post office La Poste Ce Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 12 31 Photos non binding MADRID BARAJAS DS RENAULT EURODRIVE AUTO TURISTICA IBERICA A T I Madrid Barajas Airport Ingeniero Torres Quevedo 6 28022 Madrid Switchboard hours Monday to Friday from 9 00 am to 6 00 pm except on public holidays 3491 329 29 11 ou 34 91 329 27 10 PICK UP SERVICE Daily From 6 00 am to 8 00 pm except on January 1 and 6 and December 25 26 and 31 Delivery center will be open onl
19. ation or airport Getting to the centre The reception centre is 400 m from the Avignon Ville station inside the Avia gas station ee S Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 12 31 www renault eurodrive com BARCELONA DD RENAULT EURODRIVE M D S Barcelona airport Autovia de casteldefels c31 kilometer 187 ececrerecec cece eee eee eee eee eee eee ee ee eee Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 34 93 184 56 71 lt eurodrive mdsparc com PICK UP SERVICE Daily Once you have arrived and collected your luggage use a public phone to contact M D S Barcelona on the freephone number 800 300 389 You will be collected by a minibus and taken to the M D S Barcelona reception center 1 km away to pick up your vehicle The minibus will pick you up from car park G Microbusos Hotel If you change flights or the time of your appointment then you must inform the site agent to make sure that someone is present to receive you RETURN SERVICE Daily Information procedures and formalities will be provided over the phone when you make your appointment on 93 184 56 71 from Spain or 34 93 184 56 71 from outside Spain Cr cocoooooooooooooooooo ooo oooooo o o E Public holidays 01 01 01 06 04 22 04 25 05 01 08 15 09 11 10 12 11 01 12 06 12 08 12
20. away Pick up address Monday to Friday as above Saturdays M Caeiro S A Centro de Rosalia Castro No 158 Santiago de Compostela RETURN SERVICE Monday to Friday from 8 00 am to 8 00 pm Saturdays from 10 00 am to 1 00 pm and from 3 30 pm to 7 00 pm Except on public holidays Monday to Friday above Saturdays M Caeiro S A Centro de Rosalia Castro No 158 Santiago de Compostela A free shuttle service will take you to the airport Ce E Public holidays 01 01 01 06 03 08 03 19 04 21 04 22 05 17 06 02 07 25 08 15 08 16 10 12 11 01 11 06 12 08 www renault eurodrive com SAINT LOUIS BALE MULHOUSE RENAULT EURODRIVE S A GARAGE BADER Garage Bader 81 av du G n ral de Gaulle 68300 Saint Louis Switchboard hours Monday to Friday from 8 00 am to 11 30 am and from 2 00 pm to 5 30 pm Except on public holidays 33 0 3 89 89 70 00 PICK UP SERVICE Monday to Friday from 8 00 am to 11 30 am and from 2 00 pm to 5 30 pm Except on public holidays When your flight arrives as specified in your booking go to the Autopole desk France exit next to the Avis desk Use the courtesy telephone to contact our representative In the city from Garage Bader at the address above Any time during opening hours RETURN SERVICE Monday to Friday from 8 00 am to 11 30 am and 2 00 pm to 5 30 pm Except on public holidays Garage Bader in the ci
21. ental agency e jf an occupant aged over 70 dies the claimants shall not benefit from the guarantee protecting transported persons YOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIES Andorra Austria Belgium Bosnia Hercegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Gibraltar Great Britain Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Monaco Montenegro Netherlands Norway Poland Portugal Republic of Macedonia Romania san Marino Serbia Slovakia Slovenia Spain Sweden Switzerland Turkey Vatican Remember Renault Eurodrive insurance and assistance does not cover Kosovo and the Turkish part of Cyprus PERSONAL BELONGINGS IMPORTANT In the event of damage you must fill out either an accident report with a third party check the insurance policy number of the third party and make sure he she signs the document or a detailed report with detailed explanations of the circumstances including the registration number and the date of the incident Cases of vandalism or theft must be reported to the police and the original report must be sent to GSAE The document must always be faxed to the following number 33 0 1 76 89 00 47 Useful info You are NO longer insured after the validity date of a insurance certificate neit if you drive in a oe not mentioned in the liS above This guarantee is p
22. he GPS returning the vehicle to a Renault in the best possible conditions e the infrared audio headsets Eurodrive e the remote controls If you need to change the drop off location To return your car to a different center from pick up contact the center of your choice no later than three business days before return date Remember see details of the centers on pages 15 to 24 lf you return the vehicle late after the date mentioned on your contract You will be billed for return fees outside France not settled when making an extension fee will be charged see page 8 your order Renault Eurodrive accepts no responsibility for personal belongings left behind in the vehicle If you need to return your vehicle early By sending a written request to Renault Eurodrive you may benefit from a reimbursement for days not used subject to a deductible of 7 days You will be billed for a minimum 21 days 10 Photos non binding Www renault eurodrive com 11 ee i A J WA J BAY ew i rl P me g I lt N Aw A Bt i 1 a EF W E u WS This chapter contains a list of our pick up and drop off centers in France and Europe plus their contact details that you will need to make an appointment before picking up or dropping off your vehicle Photos non binding www renault eurodrive com CAUTION For pick ups if you do not send a flight number then you mu
23. hone number accessible from most public telephones Please note that walk in customer deliveries can be arranged daily between 6 30 am and 8 00 pm RETURN SERVICE Daily From 6 30 am to 8 00 pm Return address office above if possible unload your luggage first in the Departures area A free shuttle will take you to your departure terminal Getting to the centre By car On leaving the terminal follow the signs for Paris for 1 km Exit when you see the sign Orlytech Orly Ville Keep right and follow the arrows vehicules TT to the TT Car Transit car park eocececrer ec ec eee eee eee cece eee eee eee ee eee Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 21 PARIS ROISSY CHARLES DE GAULLE 0S RENAULT EURODRIVE TT CAR TRANSIT Roissy Charles De Gaulle Airport Terminal 3 ee Switchboard hours Daily From 6 00 am to 06 00 pm 33 0 1 48 62 37 53 DX infocdg ttroissy net PICK UP SERVICE Daily from 6 00 am to midnight When your flight arrives as specified in your booking call our representative on 33 0 1 48 62 37 53 or 0800 800 775 from the airport using a landline free phone number accessible from most public telephones A free shuttle will pick you up NB pick ups from 5 00 am only for scheduled flights arriving between 4 00 am and 5 00 am Pick up by appointment between 6 00 am and 8 00 pm
24. hone number accessible from most public telephones A free shuttle will take you to the reception centre 300 m away RETURN SERVICE Daily From 5 00 am to midnight except on January 1 and December 24 25 and 31 Return address as above Our representative will take you to the airport free of charge Getting to the centre By car from Rossio Avenida da Republica 2 circular By bus from Cais do Sodr Bus 44 By bus from Rossio Aero Bus bus n 44 bus n 45 Cr ES Public holidays 01 01 03 08 04 22 04 24 04 25 05 01 06 10 06 13 06 23 08 15 10 05 11 01 12 01 12 08 12 24 12 25 12 31 LONDON HEATHROW DD RENAULT EURODRIVE M D S RENTALCAR UK Heathrow Airport London Sipson Road Unit 6 Sovereign Court UB7 OJE Heathrow Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 44 0 20 881 996 91 lt eurodrive mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 44 0 20 881 996 91 or 0800 376 98 67 from the airport using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 3 km away RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal Getting to the centre M D S RENTALCAR UK centre 50 m from the Texaco g
25. k card print Never take out any additional in a Eurodrive drop off center e The Eurodrive contract does not cover events that occur as a result of the beneficiary taking part in sporting events bets or matches e The rental vehicle must be dropped off with a full tank in a center operated by the rental operator in question and not CHANGING YOUR CONTRACT EXTENDING YOUR CONTRACT You may extend the length of your contract following the delivery of your vehicle within the limits of the expiration date of the vehicle s registration certificate To do so contact Renault Eurodrive Monday to Friday from 9 am to 4 pm excluding public holidays e In France 01 76 849900 amp 01 76 89 07 93 e From outside France 33 1 76 8499 00 33 1 76 89 07 93 You will be asked to supply the following information e the registration number of your vehicle or the number of your Renault Eurodrive contract e the number and expiry date of your credit card the only authorized payment means e the date you want to extend the contract to e an address an e mail address or fax number so we can send you a new insurance certificate If you haven t extended your contract with Renault Eurodrive use of the vehicle becomes illegal after the date of the original contract In addition the customer and their passengers are no longer insured The driver alone will be liable for damages caused to third parties EXTENSION COSTS
26. lier 33 0 6 08 02 26 11 33 0 6 81 08 81 14 Munich 49 0 69 33 29 62 46 Nantes 33 0 2 40 75 73 51 Nice 33 0 4 92 29 13 83 Paris Centre 33 0 1 40 71 72 40 Paris Orly 33 0 1 49 75 13 50 Paris CDG 33 0 1 48 62 37 53 Porto 351 22 996 64 27 Rome 39 0699 268 392 Santiago de Compostela 34 981 58 64 44 saturdays 34 608 98 17 49 St Louis 33 0 3 89 89 70 00 Strasbourg 33 0 3 88 49 11 07 Toulouse 33 0 5 40 80 43 12 Vigo 34 98 625 10 88 Zurich 41 0 43 500 42 04
27. ncelling your contract You may cancel your contract free of charge up to 25 days before the scheduled pick up delivery date However if you cancel your contract 24 days or less before this date you will be charged a minimum of 300 euros for cancellation fees Conditions may vary from one country to another Please contact your Eurodrive agent for more details www renault eurodrive com 9 RETURNING YOUR CAR DROP OFF PROCEDURES ITEMS TO BE RETURNED Customers are required to call their return center three business IMPORTANT e the vehicle IMPORTANT days before the scheduled drop off date Always refer to the Pick up and e both of the vehicle s keys or cards e You will be billed for any missing All the information you need will be supplied during this call drop off centers chapter pages e the registration documents items on return documents You will be expected no later than 30 minutes after the arranged time 12 to 24 for contact details and e the warranty booklet and the user manual mentioned above keys or cards more information about each e the safety kit reflective jackets and red triangle vehicle equipment If you need to change the drop off time center e the duly completed European accident report Let your return center know as soon as possible about any change if you have had an accident e You will be charged fees for not in drop off times so that your local correspondent can welcome you e the SD card of t
28. nd time please contact our pick up center as quickly as possible so that we can welcome you in the best possible conditions Always refer to the information about your pick up center in the Pick up and drop off centers chapter on page 12 or the detailed information sheet for your center that you received from your Eurodrive agent e Refer to the user guide in the glove compartment for more information about your Renault or your Dacia and to make the best possible use of all its equipment right away e For more information on Renault cars go to www e guide renault com e Check the warranty booklet for complete information on everyday maintenance for your vehicle Photos non binding PICK UP PROCEDURE Please present e your passport or identity card e a copy of your Renault Eurodrive contract Your spouse partner or a family member may also pick up the car and drive it providing they present an authorized document with your signature Your partner must in addition to the authorized document present a certificate proving partnership or a sworn statement of partnership with your signature You will be presented with several items e vehicle registration papers e a European accident report with instructions e an insurance certificate e an insurance assistance booklet e two keys or cards for the vehicle e a Safety kit fluorescent vest and warning triangle FUEL Fuel information ENGINE FUEL
29. rive mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 49 0 69 33 29 62 46 or 0800 589 15 76 from the airport using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 5 km away RETURN SERVICE Daily Return address as above A free shuttle will take you to your departure terminal ee 5 Public holidays 01 01 01 06 04 22 04 25 05 01 06 02 06 13 06 23 08 08 08 15 10 03 11 01 11 13 12 25 12 26 NANTES ODG RENAULT EURODRIVE UCAR Zone Atout Sud 24 rue de l Abb Gr goire 44400 Rez ecco coooooooooooooooooooo oooooooooloo Switchboard hours Monday to Friday from 8 00 am to midday and from 2 00 pm to 6 00 pm Except on public holidays 33 0 2 40 75 73 51 PICK UP SERVICE Daily From 8 00 am to 10 00 pm When your flight arrives as specified in your booking our representative will wait for you in Hall 1 next to the reception desk Accueil When your train arrives our representative will wait for you in the reception hall of the South entrance Acc s Sud A free shuttle will take you to the reception centre 7 km from the airport In the event of a problem please contact our representative on the free phone number 0800 800 646 accessible from the airport and from Nantes using a landline
30. rovided for up to 3 5 tons vehicles to the following amounts 200 euros 500 euros 800 euros 1 500 euros 2 000 euros Personal mobile Cameras and video Computers and car Onboard DVD and 2 Fixed onboard phones cameras radios not included video players or built in telephones in the manufacturer GPS systems catalogue Photos non binding IN THE EVENT OF INCIDENTS WHAT TO DO IN CASE OF BREAKDOWN ACCIDENT FIRE VANDALISM OR THEFT Below are a few recommendations BREAKDOWN 1 ACCIDENT 14 2 44 OTHER 0 G A Call 24 7 33 0 1 49 65 24 04 2 Carefully fill out both sides of the European accident report 13 Report the incident to the police 4 Fax your European accident report to 33 0 1 76 89 00 47 or call 33 0 1 76 84 96 96 f5 Send the originals to the following address GSAE Renault Eurodrive immeuble vend me 12 14 rue du Centre 93197 Noisy le Gd Cedex France 6 If the vehicle is left in a Renault or Dacia garage always leave the registration documents inside the vehicle Conditions applying to the payment of costs vary according to the time the vehicle is immobilized e jess than 10 days hotel expenses or vehicle hire e more than 10 days hotel expenses vehicle hire or supply of a new Eurodrive vehicle depending on the expiry date of the contract EXCLUSIONS e The Eurodrive contract does not cover punctures fuel leaking filling the tank with the wrong fuel los
31. st make an appointment with your center no later than 3 working days before the agreed pick up date For drop offs you must make an appointment with your center no later than 3 working days before the agreed drop off date You will wait up to 30 minutes maximum beyond the agreed time and one hour after flight arrival Statement Detailed information about the opening hours of the switchboard at your pick up or drop off location is available in the appropriate location sheet IN FRANCE P15 AVIGNON P15 BIARRITZ P16 BORDEAUX P16 BREST P17 CALAIS P18 LYON P19 MARSEILLE P20 MONTPELLIER P20 NANTES P21 NICE P21 PARIS CENTRE P21 PARIS ORLY P22 PARIS ROISSY CDG P23 SAINT LOUIS MULHOUSE BASEL P23 STRASBOURG P24 TOULOUSE IN EUROPE P14 AMSTERDAM P15 BARCELONA P16 BRUSSELS P17 FRANKFURT P17 GENEVA P18 LISBON P18 LONDON P19 MADRID P19 MILAN P20 MUNICH P22 PORTO P22 ROME P23 SANTIAGO DE COMPOSTELA P24 VIGO P24 ZURICH NETHERLANDS UNITED KINGDOM AR London Nantes Bordeaux fis Santiago de Biarritz Compostela geet Vigo pag Madrid PORTUGAL SPAIN Lisbon Amsterdam BELGIUM GERMANY D Brussels Frankfurt D g Strasbourg Paris E S ieh ui Munich FRANCE aint Louis A Zurich CR SWITZERLAND A Geneva Lyon D Toulouse A Gap Avignon Montpellier D Nice ITALY Marseille D Rome Barcelona AMSTERDAM SCHIPHOL SDA RENAULT EURODRIVE M
32. t of keys and cards mechanical incidents caused by vehicle misuse mechanical incidents caused by towing snow tires and chains or the price of spare parts Neither does it cover fines or parking tickets telephone restaurant bar fuel or toll expenses vehicle servicing costs or expenses that the beneficiary was expected to pay as part of the planned stay in the place of the incident e g accommodation e The contract does not cover events resulting from holders participation in sports competitions bets and matches lf the keys are lost or stolen you must pay the cost of producing a new pair lf the administrative documents are lost or stolen e g registration documents you must report the incident to the local police and contact RCD on 33 0 1 76 84 96 96 In the event of theft only the belongings mentioned in the police report will be reimbursed In the event of theft the cost of obtaining new ID papers is not reimbursed ASSISTANCE FOR YOUR CAR e In the event of an accident theft attempted theft or breakdown customers must call the following number 33 0 1 49 65 24 04 24 7 Technical and material assistance will be provided as quickly as possible e f your vehicle is replaced further to an incident by insurance See general sales conditions on your order form www renault eurodrive com another rental vehicle supplied by a conventional rental operator you will be required to submit a ban
33. tion on how to use the Renault Eurodrive system The booklet is a precious guide to find the right phone numbers and the right people to contact Feel free to send us any comments so that we can continue to enhance the booklet and better meet your needs The information contained in the booklet is available online on our website www renault eurodrive com We wish you a pleasant stay in Europe at the wheel of your Renault or your Dacia car and thank you again for choosing Renault Eurodrive Jean Christophe Pierson DIRECTOR RENAULT COURTE DUREE YOUR NEW CAR This chapter contains answers to all the questions you have about your vehicle from pick up to drop off U CONTENTS 04 Picking up your car ta 06 Insurance assistance 08 Changing your contrac 10 Returning your car 26 CHECK LIST _ Photos non binding www renault eurodrive com 3 PICKING UP YOUR CAR YOUR ARRIVAL To pick up your car in the best possible conditions we strongly suggest you make an appointment and or supply your flight details We will expect you e on appointment confirmed by telephone with your pick up center three business days before the scheduled date We will expect you no later than 30 minutes after the arranged time e on time and at the arranged location for your delivery information supplied on request gt To find out more IMPORTANT If you change your flight train or arrival date a
34. ty centre address above A free shuttle will take you to your departure terminal Cr cocoooooooooooooooooo ooo oooooo o o Public holidays 01 01 04 22 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 12 26 STRASBOURG ENTZHEIM RENAULT EURODRIVE M D S TOTAL gas station 4 route de Schirmeck 67120 Duppigheim eecececere cece reece eee ecco er eee eee eee eee ee Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 3 88 49 11 07 lt eurodrive mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 33 0 3 88 49 11 07 or 0800 73 69 98 from the airport using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 7 km away RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal eecececrer cc ec eee eee eee cece eee eee eee ee eee 4 Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 11 11 12 25 12 26 12 31 TOULOUSE BLAGNAC OSD RENAULT EURODRIVE M D S 26 rue Raymond Grimaud 31700 Blagnac Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 5 40 80 43 12 lt eurodrive mdsparc com PICK UP SERVIC
35. will accompany you on the free shuttle to the reception centre 900 m away RETURN SERVICE Daily From 5 00 am to 10 00 pm Return address airport if possible drop off your luggage in the departure zone first Follow the Renault Eurodrive signs A free shuttle will take you to your departure terminal Getting to the centre By bus shuttle From Saint Charles Station in Marseille or the Aix en Provence TGV station Cr cocoooooooooooooooooo ooo oooooo o o Public holidays 01 01 04 25 05 01 05 08 06 02 06 13 07 14 08 15 11 01 14 11 12 25 MILAN LINATE MALPENSA CENTRE VILLE RENAULT EURODRIVE M D S Milan Linate airport Milan Malpensa airport City center Via C Mezzofanti 12 20133 Milan Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 39 0240 708 236 lt eurodrive mdsparc com PICK UP SERVICE AIRPORTS Daily When your flight arrives call our representative on 39 0240 708 236 or 800 969 255 from the airport using a landline free phone number accessible from most public telephones CITY CENTER Daily RETURN SERVICE AIRPORTS Daily The meeting point in terminal 1 and all pertinent information will be given to you when you phone to make an appointment CITY CENTER Daily All pertinent information will be given to you when you phone to make an appointment eecececreecec cere
36. y from 9 00 am to 1 00 pm on January 1 April 20 December 5 7 23 and 30 When your flight arrives as specified in your booking call our representative on 34 91 329 29 11 34 91 329 2 10 or 900 712 137 from the airport using a landline free phone number accessible from most public telephones A free shuttle will take you to the reception centre 5 km away RETURN SERVICE Daily From 6 00 am to 8 00 pm except on January 1 and 6 and December 25 26 and 31 Delivery center will be open only from 9 00 am to 1 00 pm on January 1 April 20 December 5 7 23 and 30 Return address as above A free shuttle will take you to the airport ee Public holidays 01 01 01 06 12 25 12 26 12 31 www renault eurodrive com MARSEILLE PROVENCE Oe RENAULT EURODRIVE TRANSCAUSSE Marseille airport reception located near the Sofitel and Ibis hotels eeocecerereec cece eee eee eee eee eee eee ee ee eee Switchboard hours Monday to Friday from 8 00 am to midday and from 1 00 pm to 6 00 pm Saturdays from 8 00 am to midday Except on public holidays 33 0 4 42 14 31 49 PICK UP SERVICE Daily From 5 00 am to midnight Follow the indications Renault Eurodrive When your flight arrives as specified in your booking call our representative on the Transcausse courtesy phone Hall 1 International Arrivals Halls 3 4 Domestic Arrivals facing the information desk The representative
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