RTX™100-SJ RTX100-3SJ
Contents
1. User Manual for RTX 100 SJ RTX100 3SJ Revised 12 12 2011 Features e TrayFree technology no need to install your hard drives into trays Simply slide in a SATA drive and shut the door e Patented custom SATA drive interface is built to withstand thousands of drive insertions e Fast eSATA connection plus USB 2 0 or 3 0 for wide compatibility e Sturdy aluminum case provides excellent heat dissipation and rugged durability e Passive cooling system incorporating thermal pads and plates allows silent fanless operation e Slide lock secures drives during transport RTX100 SJ and RTX100 3SJ User Manual A9 100 0005 REV 1 0 Table of Contents 94 2MovningandEiecing Voumes OOOO o a 1 Pre Installation Steps 1 1 Accessories Check the accessories with your product The box should contain the following items Item Quantity Stand 1 RTX100 SJ and RTX100 3SJ User Manual A9 100 0005 REV 1 0 CRU 1 2 Identifying Parts Take a moment to familiarize yourself with the parts of your product This will help you to better understand the remaining instructions Front View Rear View of RTX100 SJ Power Connection Port USB Port Ejection Handle eSATA eSATA Port Power Switch Rear View of RTX100 3SJ USB Port Power Switch eSATA Port Power Connection Port 2 Using RTX100 SJ and RTX100 3SJ 2 1 Installing a Hard Drive RTX100 SJ and RTX100 3SJ feature TrayFree technology so insta2. anything to go wrong with your CRU product But if it does Tech Support is standing by and ready to help Contact us through www cru dataport com support or wiebetech com techsupport WiebeTech is a brand of CRU We also offer phone support at 800 260 9800 and 866 744 8722 se System Requirements 2011 CRU Acquisitions Group LLC All rights reserved RTX and TrayFree are trademarks of CRU Acquisitions Group LLC Other marks are the property of their respective owners Limited Product Warranty CRU DataPort CRU warrants RTX to be free of significant defects in material and workmanship for a period of one year from the original date of purchase CRU s warranty is nontransferable and is limited to the original purchaser Limitation of Liability The warranties set forth in this agreement replace all other warranties CRU expressly disclaims all other warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose and non infringement of third party rights with respect to the documentation and hardware No CRU dealer agent or employee is authorized to make any modification extension or addition to this warranty In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out o
3. name for the new volume Be sure to check the box labeled Perform a quick format unless you want to completely erase any data on the drive and have time to wait A quick format should take less than a minute while standard formatting may take several hours g Click Next and then Finish to start the format process When the format is complete the Drive Properties Box will update to show the new volume name The new volume can now be found in My Computer 3 2 3 Mounting and ejecting volumes If the hard drives attached to RTX are already formatted you can begin using the volume right away When the unit is properly connected and turned on a window may open to allow you access to the volume If no window appears you can find the volume by double clicking My Computer Eject RTX before powering it down by single clicking the green arrow icon on the task bar then selecting Safely remove Windows will indicate when it is safe to disconnect RTX Disconnecting the unit without first ejecting it can result in data loss 3 2 4 Creating a Boot Drive Some PC motherboards support booting from an external device To activate this feature you will need to adjust the motherboard s BIOS settings Check with your motherboard s manufacturer or owner s manual for details RTX100 SJ and RTX100 3SJ User Manual A9 100 0005 REV 1 0 CRU 4 Warnings and Notices e f your drive is inserted incorrectly it may cause
4. to recover one file per session but it will tell you if it even sees any files Q just connected my eSATA product to my computer for the first time turned on the power but the drive did not spin up Is the drive dead A SATA drives will not power up if a SATA cable is plugged into them but no valid connection is established with a host To test this unplug the SATA cable but leave the power plugged in If the drive spins up in this configuration then the problem can be attributed to the SATA host i e eSATA host card Q Can hot swap drives with this product A Only if the eSATA SATA host supports this feature All eSATA host cards currently sold by CRU WiebeTech support hot swapping Third party host cards may or may not support this feature Q It is possible to boot to the external drive s in this product A Only if that feature is supported by the eSATA host to which you are connecting The host cards sold in the TDKES or SIS4 SJ Bundles 1 amp 2 do not support booting Individual motherboards and third party host cards may or may not support this feature If this feature is important to you you should read the technical specifications of any host card you re considering to make sure it supports booting Q Why won t the computer let me eject or unmount my drive A There may be a software application running in the background with an active link to the drive Sometimes you may see a message such as The disk is in us
5. window to the right see picture below c Select the format type Most users prefer Mac OS Extended with Journaling HFS which is required for compatibility with Time Machine OS 10 5 or newer If you need to use your RAX with both Mac and Windows computers select MS DOS File System instead d Enter a name for the new volume and then click Erase to start the process a OOA Disk Utility a gt aii mM 5 ay Burn New Image Convert Werify 2 Log aki Aid artition ID 115 0 GB HDS 22512VL gt Dual 500 G4 To repair a disk or volume select its icon the listo iier left and click Re oe Disk 211 3 MB MATSHIO ADDY par a permission problems on a disk or volume that has Mac OS X installed se and clic l issions 184 0 MB Untitled 0 Chk aris ahs re rify bu 1s test the disk or pe out changing anything To repair your sta ae sk Start up from you Sea ae a all disc CD or aay then choose Utilities gt Dis k oe lity RTX100 SJ and RTX100 3SJ User Manual A9 100 0005 REV 1 0 CRU 3 1 3 Mounting and unmounting volumes non ee If the hard drives installed in RTX are already formatted an icon if representing the drive s volume will appear mount on the desktop You can begin using the volume right away If the drive is unformatted a message will appear on the desktop saying that the disk is unreadable You can use OS X s Disk Utility to easily format the drive see section above Mo Unmou
6. ached drive is grounded FC Tested to comply 2 Use a data cable with RFI reducing ferrites on each end eC aa 3 Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug FOR OFFICE OR COMMERCIAL USE 4 Reorient or relocate the receiving antenna RTX100 SJ and RTX100 3SJ User Manual A9 100 0005 REV 1 0
7. anage The Computer Management window will open b In the left pane of this window left click on Disk Management c The drive should appear in the list of Disks in the lower middle right pane see picture below You may need to scroll down to see it If the drive is already formatted you can identify it easily by its volume name If its unformatted the Drive Properties Box will say Unallocated and you ll need to initialize the disk before formatting it Initialize the disk by right clicking the Device Properties Box and selecting Initialize Disk RTX100 SJ and RTX100 3SJ User Manual A9 100 0005 REV 1 0 CRU Computer Management se File Action View Hel Help e E3 ole Ss amp asic XP D gt Vista C 65 7 44 14 GB NTFS 221 62 GB NTFS Online Healthy Primary Partition Healthy System Boot Page File Act Basic Blah blah blah F 3 25 9 BN TFS Healthy Primary Partition Device l Drive Propertiog iS Properties d To format the drive right click the Drive Properties Box and select Format e If you are prompted to select a partition type select MBR for volumes 2TB or smaller or GPT for volumes larger than 2TB Note Windows XP does not support GPT or volumes larger than 2TB f Click through several more windows leaving the default settings until you see a window that allows selection of a file system Choose NTFS and enter a
8. damage to the internal connections Be sure to only insert 3 5 SATA drives and to insert them properly Do not eject the drive while it is being accessed Data loss could result RTX100 SJ and RTX100 3SJ are made of aluminum to help with cooling Although each can be used lying flat we recommend that you position them vertically on their stands to aid heat dissipation 1000GB drives get hotter than smaller capacity drives so the usage of additional external cooling Such as a fan is recommended e Do not move RTX while the drive has power e Although a drive can be accessed without locking the ejection handle locking is recommended to keep from accidentally ejecting a drive while in use Use caution when pulling on the ejection handle so that if it is locked you do not break the handle 5 Frequently Asked Questions Q Can you tell me why my eSATA device appears as a Parallel SCSI device in System Profiler A The Serial ATA tab in System Profile shows devices attached to the internal SATA bus but not always devices attached to an eSATA host card Sometimes these devices will appear under the heading Parallel SCSI instead This is entirely normal and does not indicate a problem with the device or its drivers Q Why is my hard drive experiencing data corruption A Many things can cause data corruption on hard drives whether they are inside your computer or inside an external storage product Malicious software OS bugs failure t
9. e and could not be ejected Try quitting applications and try again It could be a background application like Sherlock or the Finder This is not a defect or issue caused by the WiebeTech device Try invoking the Force Quit feature in OS X to see what software may be running For Windows XP the equivalent command is CTRL ALT DEL Drives connected to the computer via eSATA cannot be ejected in Windows the way FireWire drives can However freeware utilities are available on the internet that provide a similar function Q Can access drives formatted NTFS on my Mac A Mac OS 10 3 or higher allows drives formatted in NTFS to mount and be seen as read only volumes Data may not be written to the drives but it may be copied from the drives RTX100 SJ and RTX100 3SJ User Manual A9 100 0005 REV 1 0 CRU 6 Technical Specifications eSATA 3 0 up to 3 0 Gbps Interface Types amp USB 2 0 up to 480 Mbps Speeds USB 3 0 up to 5 0 Gbps RTX100 3SJ only Actual throughput is drive dependant Drive Types Supported Types Drive Types Supported _ 3 5 SATA hard drives 5 3 5 SATA hard drives hard drives larger than 2 Terabytes RTX100 38 fully compatible LED sid Power HDD Activity Power HDD Activity Windows 7 Vista XP Mac OS X Linux distributions that support the desired connection type Power Switch 2 2 position On TOF o O 2 position On Off Off Dimensions 226mmx199mmx37mm O O We don t expect
10. f the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money paid for the products at issue CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability FCC Compliance Statement This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense In the event that you experience Radio Frequency Interference you should take the following steps to resolve the problem 1 Ensure that the case of your att
11. lling a hard drive couldnt be easier Simply pull the ejection handle to open the door slide a SATA drive inside and shut the door behind tt 2 2 Connecting and Powering RTX100 SJ and RTX100 3SJ Plug in the data cable and power cord Both RTX100 SJ and RTX100 3SJ can connect to your computer in one of two ways Cables for both data connection types are included for your convenience Plug the power adapter cable into a grounded electrical outlet RTX100 SJ and RTX100 3SJ User Manual A9 100 0005 REV 1 0 CRU Your RTX is now ready to use Turn on the power switch on the back of the unit If your drive is already formatted you can begin using it right away New hard drives will need to be formatted before they can be used 3 Usage with Mac and Windows Operating Systems 3 1 Usage with Mac OS X 3 1 1 Compatibility RTX uses 3 5 inch SATA Serial ATA hard drives only RTX does not require drivers for operation under Mac OS X However if you install a host card specifically to work with this product that card may require drivers See your card s User Manual for drivers and instructions 3 1 2 Formatting a drive lf you purchased your RTX pre populated with hard drives this step should not be necessary unless you wish to change the format or erase the drive To format use Mac OS X s Disk Utility found in the applications folder a Click on the drive in the window to the left see picture below b Click the Erase tab in the
12. nt the volume before powering down the unit by dragging the volume s icon to the trash bin or by selecting the volume then pressing Command E Disconnecting the unit without first unmounting the volume can result in data loss 3 1 4 Creating a Boot Drive To activate this feature you must first install OS X on the hard drive in your carrier The easiest way to do this is to clone an existing system drive using a utility such as Carbon Copy Cloner or Super Duper Next go to System Preferences gt Startup Disk A window will list the available bootable volumes Select the volume from which you wish to boot Another method is to hold down the Option key during boot up A screen should appear that allows you to select the volume you wish to use This is useful if you wish to boot from your RTX hard drive only some of the time Ay 3 2 Usage with Windows operating systems 3 2 1 Compatibility RTX uses 3 5 inch SATA Serial ATA hard drives only RTX does not require drivers for operation under Windows XP Vista or 7 However if you install a host card specifically to work with this product that card may require drivers See your card s User Manual for drivers and instructions 3 2 2 Formatting a drive If you purchased your RTX pre populated with a hard drive this step should not be necessary unless you wish to change the format or erase the drive To format use the Disk Management utility a Right click on My Computer then select M
13. o properly disconnect external devices or no reason at all Data corruption or loss is therefore not covered by warranty this is the case with all rational companies in the storage industry The first thing to try is restarting both the computer and the external device If the data is still corrupted try running built in OS utilities such as Mac OS X s Disk Utility First Aid on the hard drive For best results boot your computer with a Mac OS X Installation CD and launch Disk Utility from the CD When you reach the Mac OS Installation program you can run Disk Utility from one of the menus at the top of the screen From Disk Utility you can run Verify Disk and Repair Disk to find and fix any errors that may be present in your Mac OS installation If the OS utility doesn t help you may need Data Rescue This is a great solution for recovering lost data from a hard drive which has suffered data loss or corruption If there is a true hardware failure of your hard drive that prevents it from communicating with your computer there is no software solution in existence that can fix this problem However since we cannot tell you with any certainty whether or not you are RTX100 SJ and RTX100 3SJ User Manual A9 100 0005 REV 1 0 CRU experiencing hardware failure in your particular hard drive we would encourage you to download a free demo version of ProSoft s Data Rescue from www prosofteng com It is limited in that it only allows you
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